Qi SE - Appareil de massage Cozzia - Notice d'utilisation et mode d'emploi gratuit

Caractéristiques techniques	Appareil de massage Cozzia Qi SE, technologie de massage par compression et pétrissage, plusieurs modes de massage disponibles.
Dimensions	Dimensions compactes pour un rangement facile, poids léger pour une utilisation à domicile.
Utilisation	Facile à utiliser avec un panneau de contrôle intuitif, idéal pour soulager les tensions musculaires et améliorer la circulation sanguine.
Maintenance	Nettoyage régulier de la surface extérieure, vérification des câbles et des connexions avant chaque utilisation.
Sécurité	Équipé d'un système d'arrêt automatique pour éviter la surchauffe, ne pas utiliser en cas de blessures ou de conditions médicales préexistantes sans avis médical.
Informations générales	Garantie limitée du fabricant, consulter le manuel d'utilisation pour des conseils d'utilisation et d'entretien spécifiques.

FOIRE AUX QUESTIONS - Qi SE Cozzia

Comment allumer l'appareil de massage Cozzia Qi SE ?

Pour allumer l'appareil, appuyez sur le bouton d'alimentation situé sur le panneau de contrôle.

L'appareil ne fonctionne pas, que faire ?

Vérifiez que l'appareil est correctement branché et que la prise fonctionne. Si le problème persiste, essayez de réinitialiser l'appareil en le débranchant pendant 10 secondes, puis rebranchez-le.

Comment régler l'intensité du massage ?

Utilisez les boutons de réglage d'intensité sur le panneau de contrôle pour augmenter ou diminuer la force du massage selon vos préférences.

L'appareil fait un bruit étrange pendant l'utilisation, que dois-je faire ?

Un léger bruit est normal durant le fonctionnement. Si le bruit est anormal et dérangeant, éteignez immédiatement l'appareil et contactez le service client.

Comment nettoyer l'appareil de massage ?

Utilisez un chiffon doux et humide pour nettoyer la surface de l'appareil. Évitez d'utiliser des produits chimiques agressifs ou de plonger l'appareil dans l'eau.

Y a-t-il des contre-indications à l'utilisation de l'appareil ?

Oui, il est recommandé de consulter un médecin avant d'utiliser l'appareil si vous souffrez de maladies cardiovasculaires, de problèmes de peau ou de blessures récentes.

Combien de temps puis-je utiliser l'appareil en une seule séance ?

Il est conseillé de ne pas dépasser 30 minutes d'utilisation continue pour éviter toute fatigue musculaire.

Comment régler la chaleur de l'appareil ?

Utilisez le bouton de réglage de chaleur sur le panneau de contrôle pour activer ou désactiver la fonction de chaleur.

Où puis-je trouver des pièces de rechange pour mon Cozzia Qi SE ?

Les pièces de rechange peuvent être commandées directement auprès du service client de Cozzia ou via le site web officiel.

L'appareil a-t-il une garantie ?

Oui, le Cozzia Qi SE est généralement livré avec une garantie limitée. Consultez le manuel de l'utilisateur pour plus de détails sur la durée et les conditions de la garantie.

MODE D'EMPLOI Qi SE Cozzia

Qi SE

cozzia.

USER MANUAL | CZ-710/Qi SE

Hello.

Congratulations on purchasing your new Cozzia Qi SE.

At Cozzia we understand that every body is different and have carefully designed your massage chair with that in mind. But enough about us, this is about you. Learning how to use your new chair is simple (we designed it that way).

So let's get started.

TABLE OF CONTENTS

INTRO

Dimensions 3

Contents 4

CHAIR

Move & Clearance 5

Components 6

Massage Points 7

Specification 8

MASSAGE

Interface 9-12

Pre-Programed Massage 13-18

Demo 19-20

Custom Massage 21-25

Spot Massage 26-28

Settings 29-34

CARE

Safety 35-36

Grounding Instruction 37

Troubleshooting 37

Care and Storage 38

Warranty 38-39

DIMENSIONS

First, let's get your chair inside.

47.6" 62.2" 33.1"

CONTENTS

Everything you need for a relaxing experience.

QISE CITIZUA RIOZEN ZHIJIN 2718053

Installation Manual Warranty Postcard

QISE COZZIA

Line drawing of a U-shaped electrical plug with two terminal connectors (no text or symbols)

Line drawing of a rectangular electronic device with a screw base (no text or symbols)

Line drawing of a massage chair with adjustable arms and cushion (no text or symbols)

CZ-710 MASSAGE CHAIR Wired Touch-PadP

Move & Clearance

A few simple steps to find the best place for your new chair.

HOW TO MOVE

Line drawing of a person using a massage machine with an inset close-up showing the motion (no text or symbols)

Move with a slight pull or push
Caution: If you roll the chair on wood floor, marks may be left

Line drawing of a car seat assembly with two seated figures, no text or symbols present

Two people are needed to lift the chair

CLEARANCE

Diagram showing three different types of potted plants: tree, seat, and palm, each with a 8-inch angle measurement indicator.

Reserve space on left and right

4.8" 13.5"

Reserve space on the front and back

CHAIR COMPONENTS

Some of your chair's most important features.

Backrest Pad Controller Side Panel Slip Bar Footrest Speaker Pillow Shoulder Panel Wired Touch Pad Armrest Seat Pad

Note: The speaker will only operate when the massage chair is in operation

To play music using your massage chair's speakers please connect your smartphone, tablet, or other electronic device to your chair using bluetooth.

MASSAGE POINTS

18 air bags Massage roller with heat 26 air bags Heater on knee 16 air bags Double row foot roller Back Massage Mode Air Bag Roller

CHAIR SPECIFICATIONS

A few important facts about your massage chair.

Model No.

CZ-710/Qi SE

Max Massage Time

30 minutes

Dimensions (L x W x H)

Chair Dimension: 62.2" x 33.1" x 47.6" Reclined Dimension: 77.2" x 33.1" x 41.3"

Shipping Weight

Gross weight: 321.2lbs

Net Weight: 275lbs

Usage Condition

Environment temperature: 10°C-40°C

Contrasting humidity: 30-85RH

Storage Condition

Storage temperature: -20°C-60°C

Storage humidity level: 30-85RH

Power Consumption

170W

Rated Voltage

110-120V

Rated Frequency

60Hz

Power of Speakers

14W (2 sides)

Length of Wiring

Controller wiring 27.6" Power supply wiring 70.9"

Safety Feature

Equipped with overheating and power surge detectors safety feature

WIRED TOUCH-PAD INTERFACE

We have designed your massage chair's tablet controller with a user-friendly interface to make using your chair even easier.

Home Screen

Setting Demo Home Gentle Demo Stretch Pre-Programed Massage

Home Create New Create New Program

Home Spot Massage Spot Massage

Massage Controls Adjust Strength Name of Program Time left Gentle min Adjust Recline Light Light Color Variation Adjust Chair Angle Power 4D Air Intensity Heat Sole Rollers Foot Roller Body Heat/ Back Heat/ Leg Heat

PRE-PROGRAMED MASSAGE

We have designed your chair with multiple massage options for your changing needs.

Follow these simple instructions to begin a new pre-programmed massage.

Home Gentle Demo Stretch

Choose 1 of our 11 pre-programed massages

(Gentle, Stretch, Joint Care, Spine Care, Relax, Vigourous, Swedish, Thai, Japanese, Chinese, Balinese)

Pre-Programed Massage Interface

Gentle min Adjust Recline Light 4D Air Intensity Heat Sole Rollers

STANDARD SHOULDER POSITION POSITION ADJUST CONFIRMED Please keep pressing " ↗" OR " √" and release it, until you feel the rollers reach the "STANDARD SHOULDER POSITION" as demonstration given.

Using the arrows, you can adjust the standard shoulder position

Adjust Massage Strength Interface

min Air Intensity Tapping Speed Kneading Strength

In this interface, you can adjust massage 4D strength, tapping speed, kneading strength and air intensity

Adjust Chair Angle Interface

min Adjust Recline Light Zero Gravity Reline Home

Adjust your chair quickly by choosing one of the three preset seating positions. You can also press and hold the arrows to adjust parts of the chair independently

Change the Light Interface

min Adjust Recline Light Wave Energy Rainbow Fog Wake up Breath Relax

Choose 1 of the 7 types of LED light patterns

DEMO

In order to allow you to quickly understand the way of massage chair, we created a demo module for you..

Home Gentle Demo Stretch

Choose the "Demo" icon to begin demo program

Demo Interface

Demo min Adjust Recline Light 4D Air Intensity Heat Sole Rollers

CUSTOM MASSAGE

Every body is different. That's why we've given you the option to customize your massage to meet your specific needs. Follow these simple instructions to create a new custom massage. You can create up to 3 custom programs. To delete a custom massage program, press and hold that icon and choose the "x".

Home Create New

Choose the "Create New" icon to begin creating your massage program

Select Massage Area Neck & Shoulder Back Lumbar Buttock Arm Knee Leg Foot Next

Select your need massage area

Select Massage Actions Knead Tap Swedish Clap Shiatsu Roll Complete

Select your favorite massage actions. The knead, tap, clap, and shiatsu massages can be combined with swedish or roll

Home Custom 1 Create New

Choose the "Custom 1" icon to start your program

Custom Interface

Custom 1 min Adjust Recline Light 4D Air Intensity Heat Edit

SPOT MASSAGE

This is a fixed massage area and actions program

Home Spot Massage

Choose the "Spot Massgae" button to take you to the Spot Massage page

Spot Massage Interface 1

Spot Massage Adjust Recline Light Width Knead 1 Tap Swedish Clap Shiatsu Back Heat

Spot Massage Interface 2

Spot Massage Adjust Recline Light Shoulder Arm Pelvis Leg Leg Heat Sole Rollers

SETTINGS

Home Japanese Chinese Balinese

Choose the "Settings" button to take you to the settings page

Settings Interface

Setting Timer 5 min 10 15 20 25 30 min Brightness Screen Saver 30 sec 1 min 3 min 5 min 10 min Language English Español Tiếng Việt Français 中文 Touch Sound OFF ON Trouble Shoot START Home Chinese Balinese

Trouble Shooting

Setting Timer 5 min 10 15 20 25 30 min Brightness Screen Saver 30 sec 1 min 3 min 5 min 10 min Language English Español Tiếng Việt Français 中文 Touch Sound OFF ON Trouble Shoot START Home Chinese Balinese

If your chair has any trouble, press the Trouble Shoot "Start" button for the chair to automatically detect problem areas and contact our customer service team

To avoid injury during detecting. Get off the chair START Choose "Start" button and make sure the chair is not occupied during chair detection

Scanning may take up to 70 seconds

DETECTING

MALFUNCTION

Your chair is detecting possible malfunctions, please wait for the detection result

Detection Result: Error Code: Have serial number and detection code ready [e-mail] 1-877-977-0656 START OVER FINISH

You can use your detection code when contacting the Cozzia customer team about your chair's problems

Stretch

This massage will stretch your legs and back with a combination of gentle tapping, rolling, and air compression.

INTENSITY FOCUS TECHNIQFOEFOCUECARBAQUEFOCUS AREA

Human body diagram with pink shaded regions indicating muscle areas (no text or labels)

Demo

This massage will quickly demonstrate all of the massage features in 5 minutes.

INTENSITY FOCUS TECHNIQUEFOCUS AREA

Human body diagram with pink highlighted areas indicating regions of interest (no text or labels)

Spine Care

This massage will focus on your lower back with a deep massage that includes air compression.

INTENSITY

FOCUS TECHNIQUEFOCUS AREA

Human body diagram with pink shaded regions indicating areas of interest (no text or labels)

Gentle

This massage will slowly move up and down your back with gentle tapping, finishing with a relaxing shoulder massage.

Human body diagram with pink highlighted regions indicating metabolic activity or stress areas (no text or labels)

INTENSITY FOCUS TECHNIQFOFOSCTECARBAQUEFOCUS AREA

TAP

KNEAD

Joint Care

This massage will focus on your feet and legs using fast, intense pressure as well as soothing your back with kneading rollers.

Human body diagram with pink color-coded regions indicating metabolic activity or stress areas (no text or labels)

INTENSITY FOCUS TECHNIQUEFOCUS AREA

TAP

ULTRA KNEAD

Relax

Let's dig a little deeper and discover the details of our pre-programmed massages.

Human silhouette diagram showing a highlighted metabolic region in the upper torso (no text or labels)

INTENSITY

FOCUS TECHNIQUEFOCUS AREA

SHIATSU

KNEAD

Swedish

This massage will focus on your neck down to glutes in the beginning then finish with a soothing rocking motion.

Human body silhouette diagram with pink shading indicating metabolic activity or stress (no text or labels)

INTENSITY FOCUS TECHNIQUEFOCUS AREA

Vigorous

This massage will combine vigorous tapping on your lower back and an air massage focused on your thighs and legs.

Human body silhouette with pink shading indicating muscle or neural activity (no text or symbols)

INTENSITY

FOCUS TECHNIQUEFOCUS AREA

Thai

This massage will focus on your mid back and upper shoulders with a deep tissue massage using the shiatsu technique that will create an acupressure effect.

Human body silhouette diagram with pink color gradient indicating density or function (no text or labels)

INTENSITY FOCUS TECHNIQUEFOCUS CUEAQUEFOCUS AREA

Japanese

This massage will focus on your mid back and upper shoulders with a deep tissue massage using the shiatsu technique that will create an acupressure effect.

Human silhouette diagram showing internal organs with a gradient color bar (no text or labels)

INTENSITY

FOCUS TECHNIQUEFOCUS AREA

SHIATSU

KNEAD

Chinese

This massage will focus on your entire back while also massaging your legs and feet.

Human silhouette diagram showing internal organs with a gradient color from pink to white (no text or labels)

INTENSITY FOCUS TECHNIQUEFOCUS AREA

TAP

ULTRA KNEAD

Balinese

This massage will focus on your back and spine using fast, ultra kneading and tapping techniques.

Human silhouette diagram showing a highlighted pink region on the back of the torso (no text or symbols)

INTENSITY

FOCUS TECHNIQUEFOCUS AREA

SHIATSU

KNEAD

SAFETY PRECAUTIONS

We're looking out for you.

IMPORTANT SAFETY INSTRUCTIONS

When using the massage chair, basic precautions should always be followed, including the following: Read all instructions before using this massage chair.

DANGER-To reduce the risk of electric shock:

• Always unplug this massage chair from the electrical outlet immediately after using and before cleaning.
• Never use pins or other metallic fasteners with this appliance.
• Carefully examine the covering before each use. Call for service if the covering shows any sign of deterioration, such as blistering, peeling or cracking.
• Keep dry-Do not operate in a wet or moist condition.

WARNING-To reduce the risks of burns, fire, electric shock or injury to persons:

• Read all instructions before using.
• A massage chair should never be left unattended when plugged in. Unplug from the outlet when it is not in use and before putting on or taking off parts.
• Close supervision is necessary when this massage chair is used by or near children or disabled persons. Keep children away from reclining backrest and extended leg rest.
• Use this massage chair only for its intent use as described in this manual.
• Never operate this massage chair if it has a damaged cord or plug, if is not working properly, if it has been dropped or damaged, or dropped into water. Contact Customer Service Department.
• Keep the cord away from heated surfaces.
• Never operate the massage chair with the air openings blocked. Keep the air openings free of lint, hair and the like.
• Never drop or insert any object into any opening.
• Do not use outdoor.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
  • To disconnect, turn all controls to the off position, then remove the plug from the outlet.
• Do not stand on or in the massage chair. Use only while seated.
• The product is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety.
  • Children should be supervised to ensure that they do not play with the product.
• Temperatures sufficiently high to cause burns may occur regardless of the control setting. Do not use on an infant or invalid or on a sleeping or unconscious person. Check the skin in contact with the heated area of the appliance frequently to reduce the risk of blistering.
  • Burns may result from improper use.
• Do not crush in order to avoid sharp folds.
• Keep children away from extended foot support (or other similar parts).
  • DO NOT WET.
  • DO NOT USE PINS.
• NEVER REMOVE COVER.
• Connect this appliance to a properly grounded outlet only. See Grounding Instructions.

SAVE THESE INSTRUCTIONS

This massage chair is intended for household use only.

1. Usage Environment

• Do not use the massage chair in an excessively humid or dusty environment as this may result in malfunction or electric shock.
• Do not use the massage chair in a room with a temperature of 104^ or higher.
• Do not expose the massage chair to heaters, stoves or direct sunlight.
• Place and use the massage chair on an even, non-slip floor.
• The massage chair is designed for home use and not for commercial purposes.

Caution

• This massage chair is to be used indoors only.

- If you use the massage chair in a cold room, do not increase the room temperature abruptly. It is recommended that you increase the temperature gradually to a normal level.

- If the massage chair is stored in a cold place and is being brought into a warm environment, it is advisable to wait for one hour before use. This is because its performance may not be at optimum level, as there may be water droplets on the mechanical parts due to consideration. Using the massage chair under such conditions may result in malfunction.

2. Safety Precautions

• To ensure safe and correct use of the massage chair, do not operate it without reading this operation manual carefully.
• Do not use the massage chair when the upholstery or seat is removed. This may cause injury or malfunction.
• Do not use the massage chair in combination with other therapeutic equipment or electric blanket etc., as this may result in ineffectiveness or injury.
• Do not use the massage chair an hour before or after eating as this may have adverse effects on the user.
• Do not allow children or pets to play around the massage chair, e.g. behind the backrest, under the seat base or legrest of the massage chair. This may result in injury.
• Do not use the massage chair when your body is wet.
  • Do not operate the massage chair with wet hands.
• It is not recommended to use the massage chair for more than 30 minutes.
• Do not perform continuous massage on the same spot of your body for more than 5 minutes at a time as this may result in excessive stimulation and may have adverse effects.
• Do not insert your hand or foot along the paths of the massage rollers during use as this may cause injury.
• Stop operation immediately if you feel any discomfort.
• This product is not intended for self-treatment of conditions that should be managed by a qualified health care provider.
  • People on medication or with medical conditions, please consult your doctor before use. Please do not use the product if you are not feeling well.

3. People with Medical Conditions

Consult your doctor before use if you:

• are under medical rest as ordered by a doctor.
• have spinal disorders, an abnormal spinal condition or have suffered a spinal injury.
• have back problems.
• have diabetes, osteoporosis or sensory impairment.
• have joint dysfunction such as rheumatism, hammerloe or goul.
• have a pacemaker or other electronic medical devices.
- may be pregnant.
• have phlebitis or thrombosis.
• have an increased risk for blood clots.
• had recent surgery.
- Have surgical pins, screws, or anything mechanical in the legs, ankles or feet.

Caution

• This massage chair is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction or instruction concerning use of the massage chair by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the massage chair.
• Avoid using the massage chair under the influence of alcohol.
• Do not apply massage rollers directly on the head, elbow or knee joints, torso or abdomen.
• If your legs or feet slip off the leg rest during massage, do not force them back in as this may result in injury.
• Remove the power plug from the electrical outlet immediately should liquid be accidentally spilled onto the massage chair. Do not use wet hands to connect or disconnect the power plug from the electrical outlet.
• Do not tamper with the power cord or use the massage with a damaged cord as this may result in malfunction and electric shock.

4. Instances When the Massage Chair Should Not Be Used

In the following events, please switch off the main power switch immediately and disconnect the power cord from the electrical outlet:

• If liquid is accidentally spilled onto the massage chair. This may result in electric shock or malfunction.
• If the fabric of the backrest is torn and the internal components are exposed.
• If pain or discomfort is felt during massage, stop operation immediately and consult your doctor.
• If you detect any malfunction or any other abnormal condition during operation.
• If there is power failure. Injury may occur when power is restored unexpectedly.
• If there is lightning.

5. Assembly and Repair of the Massage Chair

• Do not disassemble the backrest cover of the massage chair. Touching the internal components may result in malfunction or electrical shock.
• This massage chair must only be professionally serviced or repaired. Do not attempt to disassemble or repair the massage chair by yourself.

6. Things to Be Noted About the Power Plug and Cord

• Check that the Alternating Current (AC) voltage corresponds with the specifications indicated for the massage chair.
• Do not connect or disconnect the power plug from the electrical outlet with wet hands. This may result in malfunction or electric shock.
• When disconnecting the power plug, pull it by holding the plug, not the cord.
• Although operation will be stopped automatically by the Auto-Timer function, always remember to switch off the main power after use.
• Do not place the power cord under the massage chair or any other heavy objects.
• Do not wind the power cord around the massage chair as this may damage the cord and result in a fire or electric shock.
• Do not operate the massage with a damaged cord or extension cord.
• Do not use the massage if the electrical outlet is loose.
• If the power cord is damaged, it should be replaced by a qualified technician.

GROUNDING INSTRUCTIONS

This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for the electric current to reduce the risk of electric shock. This product is equipped with a cord with an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Danger-improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service technician if you provided with the product-if it will not fix the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a nominal 120V circuit and has grounding plug that looks like that plug illustrated below. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

Grounding Pin Grounded Outlet Grounded Outlet Box

TROUBLESHOOTING

This massage chair is controlled by a microcomputer and is thus susceptible to power surges of +10 to -15%. The following situations may arise in the event of a power surge:

Situation	Solution
The massage chair is connected to the power supply but is not functioning	1. Check to see that the plug is properly connected and working2. Ensure the massage chair switch is in the "l" position
The remote control works but the massage chair is not functioning.	Possible overheating due to prolonged use. Turn off the power for at least 30 to 50 minutes
Both the remote control and the massage chair are not functioning	1. Ensure the chair is plugged into a working outlet2. Turn the power OFF and ON again

If you continue to have problems, please read the warranty card and contact the Cozia service department.

PRODUCT CARE AND STORAGE

1. Storing the Massage Chair

• Wipe off dust and dirty from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage is not to be used for a long period of time, cover the massage chair with a dust cover and unplug its power plug from the electrical outlet.

Caution

• Do not store the massage chair in dierct sunlight or in places of high temperature. This may cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended periods of time as this could lead to discoloration.

2. Cleaning the Massage Chair

• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the electrical outlet.
• Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
  • This product can be cleaned thoroughly with a slightly damp cloth.
• Do not iron the upholstery.
• Do not wash the upholstery using a home washing machine as this may result in deterioration of the upholstery's quality.

Caution

- Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This may cause the upholstery to fade.

3. Cleaning the Controller

• Use only a clean, dry cloth to clean the controller.

Caution

- Do not use a wet cloth to clean the controller. This may result in malfunction.

COZZIA CONSUMER WARRANTY

Cozzia products have the following warranty:

The Cozia Qi SE has a three-years in-home service warranty. Cozia customer service will not issue Return Material Authorizations (RMAs) for products. Cozia products will be either repaired by the consumer or by an in-home technician. Cozia will not issue Return Material Authorizations (RMAs) for buyer's remorse.

Service And Technical Support

Consumers may contact Cozzia's customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday or email us at [e-mail] or visit our web at www.coziausa.com for warranty or service issues.

Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Cozia service department regarding a repair.

A Cozia customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.

Non-warranty repair is provided on a "per incident" basis. Cozia customer service will verify that the unit has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.

Proof of purchase (original receipt) is required for all warranty repairs or service.

Extended Warranties:

Cozia offers extended warranty programs to enhance the ownership of your massage chair. Please call Cozia customer service at 877-977-0656 for details and pricing.

Product Repairs CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

Many Cozia product repairs may be performed by the consumer in their own home with parts and instructions supplied by Cozia such as remote controller replacements that don't require a technician. Canadian consumers may contact Cozia's customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.

• Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a "per incident" charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
• Field Service – Cozzia customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer's residence.

• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the Cozia service department.

• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.

• The warranty only applies to Cozia products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by Cozia's authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.
• Seltering of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.
• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall Cozila or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical and the like), even if any party has been advised of the possibility of such damages.
• Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
• Cozia's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Cozia's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Cozia reserves the right to make substitutions in lieu of repair or replacement.

- All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.

- Warranties do not apply to rental, business, commercial, institutional or other non-residential users.

cozzia®

861 S. Oak Park Road, Covina, CA 91724

TEL: [phone]

FAX: [phone]

[e-mail]

WWW.COZZIAUSA.COM