Why does my SANITAS SBG 19 scale display an abnormal number like 2436 when I step on it?

Question

Accepted Answer

If your SANITAS SBG 19 scale displays an abnormal number, for example 2436, when you step on it, it may be due to several causes:

1. Calibration issue

The scale may need recalibration. To do this:

Turn off the scale.
Place it on a flat, hard, and stable surface.
Turn it back on and wait for the display to show zero before stepping on it.

2. Weak or defective batteries

Worn or improperly installed batteries can cause incorrect measurements:

Check the condition of the batteries.
Replace them with new batteries if necessary.

3. Obstruction or interference

Ensure that the surface of the scale is clean and that no objects are obstructing the operation of the sensors.

4. Hardware defect

If the problem persists despite these checks, the scale may have a technical defect. In this case, it is recommended to contact customer service or a professional.

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