The M8 PRO base is flashing white and pairing is not working - what should I do?

Q: The M8 PRO base is flashing white and pairing is not working - what should I do?

Abnormal LED status: According to the specifications of the M8 PRO, the base should display flashing green LEDs during pairing mode, never white. A white flash may indicate a malfunction or a misinterpretation of the color (sometimes very light green can appear whitish). Correct pairing procedure: On the base: Press and hold the base buttons for 5 seconds to activate pairing mode - the green LEDs should flash . On the robot: Press and hold the settings button (⚙) for 5 seconds until the robot indicator flashes. Complete the pairing: Place the robot on the base to charge - a voice message confirms successful pairing . Troubleshooting: If the LEDs remain white or do not flash green, check that the base is properly powered (100-240V AC). Wait 30 seconds after each pairing attempt before retrying. Ensure that the robot and the base are close together (less than 2 meters). If the problem persists after several attempts, the base's electronics may be faulty - contact Proscenic support with a photo of the observed white flashing.

Question

Accepted Answer

Abnormal LED status: According to the specifications of the M8 PRO, the base should display flashing green LEDs during pairing mode, never white. A white flash may indicate a malfunction or a misinterpretation of the color (sometimes very light green can appear whitish).

Correct pairing procedure:

On the base: Press and hold the base buttons for 5 seconds to activate pairing mode - the green LEDs should flash.
On the robot: Press and hold the settings button (⚙) for 5 seconds until the robot indicator flashes.
Complete the pairing: Place the robot on the base to charge - a voice message confirms successful pairing.

Troubleshooting:

If the LEDs remain white or do not flash green, check that the base is properly powered (100-240V AC).
Wait 30 seconds after each pairing attempt before retrying.
Ensure that the robot and the base are close together (less than 2 meters).
If the problem persists after several attempts, the base's electronics may be faulty - contact Proscenic support with a photo of the observed white flashing.

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