What should I do if the message "the application did not start correctly" appears at startup?

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Accepted Answer

This message indicates an error at the startup of the browser application. The device offers to restore factory settings, which will delete all your points of interest (POI), tracks, and custom settings.

Before restoring, first try:

Check that the battery of your TS8500PND is fully charged (connect it to the charger for at least 1-2 hours).
Press and hold the RESET button located at the back of the device using the provided stylus, then wait for a complete restart.

If after these steps the error persists and you accept losing your favorites and settings, you can confirm the factory reset proposed by the message. This will completely reset the device to its original state.

If the error continues after restoration: contact customer service - it may be a hardware issue or a corruption of system data requiring technical intervention.

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