ION100V-21SB-RM - Snow blower Snow Joe - Free user manual and instructions

Product Type	Snow Blower
Brand	Snow Joe
Model	ION100V-21SB-RM
Clearing Width	21 inches
Intake Height	13 inches
Overall Dimensions	Approx. 40 x 22 x 40 inches
Weight	Approx. 45 lbs
Power Source	100V Lithium-ion Battery
Battery Capacity	5.0 Ah
Charger Input	120V AC, 60 Hz
Charging Time	Approx. 2 hours
Run Time	Up to 45 minutes
Motor Type	Brushless
Auger Type	Rubber with steel paddles
Discharge Chute	Remote controlled, 180° rotation
Stage Type	Single-stage
Start Type	Electric push-button
Headlight	Single LED
Self-propelled	No
Wheel Type	Plastic with tread
Maintenance	Keep battery charged; clean auger after use; inspect bolts
Safety Features	Safety key; auto-shutoff; trigger start
Warranty	2-year limited
Included Accessories	Battery, charger, operator manual

Frequently Asked Questions - ION100V-21SB-RM Snow Joe

How long does the battery last?

The 5.0 Ah battery provides up to 45 minutes of run time on a full charge, depending on snow conditions and discharge settings.

Can the chute direction be changed easily?

Yes, the discharge chute is controlled remotely via a joystick on the handle, allowing 180° rotation without stopping.

What type of snow can this blower handle?

The ION100V-21SB-RM is designed for light to moderate snowfall up to 8 inches deep. Heavy or wet snow may reduce performance.

Is the battery interchangeable with other Snow Joe tools?

Yes, this 100V battery is compatible with other Snow Joe ION100V series tools like trimmers and leaf blowers.

How do I maintain the snow blower?

After each use, clean the auger and chute of snow and debris. Store in a dry place and keep the battery charged at least 50% when not in use.

Does it have a headlight for dark conditions?

Yes, it features an integrated LED headlight for improved visibility during early morning or evening snow clearing.

How do I start the snow blower?

Insert the safety key, press the electric start button, then squeeze the auger handle to engage. No pull cords needed.

What is the warranty period?

Snow Joe offers a 2-year limited warranty for the ION100V-21SB-RM. Register online to activate.

Can I use an extension cord with the charger?

Yes, but use only a heavy-duty outdoor extension cord rated for the charger's amperage to avoid voltage drop.

What should I do if the auger doesn't turn?

Check the safety key is inserted fully and the battery is charged. If still stuck, clear any debris around the auger and ensure the handle is properly squeezed.

USER MANUAL ION100V-21SB-RM Snow Joe

A Division of Snow Joe ^® , LLC

Model iON100V-21SB-RM

Form No. SJ-iON100V-21SB-RM-880E-V1

THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.

To make sure you get the most out of your product, be sure to register online at

snowjoe.com

to enjoy full product support.

PASTE UPC LABEL HERE

IMPORTANT! Safety Instructions

All Operators Must Read These Instructions Before Use

Read all instructions when using cordless snow blowers. Basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury.

General Safety Rules

Notice the personal safety alert symbol ⚠️ used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.

• Keep work area clean and well lit – Cluttered, dark areas invite accidents.
• Use the right product – Do not use this machine for any job except that for which it is intended.
• CAUTION! – Exercise caution to avoid slipping or falling. Wear protective footwear that will protect your feet and improve your footing on slippery surfaces.
• Use safety glasses – Also use safety footwear, snug-fitting clothing, protective gloves, hearing and head protection.
• Stay alert – Watch what you are doing. Use common sense. Do not operate the snow blower when you are tired or under the influence of alcohol or drugs.
• Store indoors – When not in use, the snow blower should be kept dry and stored out of the reach of children in a high or locked place.
• Maintain snow blower with care – Follow instructions for lubricating and changing accessories.

⚠ WARNING! Always disengage the switch bar lever, and disconnect the battery pack; wait for all movement to stop before making any adjustments, inspecting, servicing, changing accessories, cleaning the snow blower, or when any other dangerous conditions present. Any such operation should be performed after revolving parts inside the snow blower stop completely. Such preventive safety measures reduce the risk of starting the power tool accidentally.

⚠ WARNING! When replacing any parts, you must strictly observe the instructions and procedures described in this user

manual. Special care should be paid to any rubber parts, since these parts may increase the engine load and decrease its mechanical power if damaged.

⚠ WARNING! If you notice that the snow blower is not running properly or hear abnormal sounds from the engine when it is in use, immediately stop the machine, disconnect the battery pack, and contact Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

• Moving parts present risks – Keep your face, hair, clothing, hands, and feet away from moving parts. All guards and safety attachments must be installed properly before using the unit. Shut off and disconnect the battery pack before touching any parts other than the handles and switch.

For all Snow Blowers

• Do not use on graveled surfaces unless the snow blower is adjusted for such a surface in accordance with the manual.
• Keep children away. All visitors should be kept a safe distance from work area.
• Dress properly. Do not wear loose clothing or jewelry. They can be caught in moving parts.
• Wear rubber boots when operating the snow blower.
• Operation of the snow blower in the hand-held position is unsafe, except in accordance with the special instructions for such use provided in the operator's manual.
• Avoid accidental starting – Make sure the safety button is off and the switch bar lever is disengaged before inserting the battery pack into the unit. Do not transport the snow blower with the safety button and the switch bar lever engaged.
• Keep hands away from moving parts.
• Keep guards in place and in working order.
• Do not force the snow blower. Use the snow blower at the rate for which it was designed to ensure optimal performance and safe operation.
• Do not overreach. Keep proper footing and balance at all times.

⚠ WARNING! If the snow blower strikes any object, follow these steps:

i) Stop the snow blower and remove the battery pack.
ii) Inspect for damage.
iii) Repair any damage before restarting and operating the snow blower.

For Walk-behind Snow Blowers

This snow blower is capable of amputating hands and feet and throwing objects. Failure to observe the following safety instructions could result in serious injury.

Training

1. Read, understand and follow all instructions on the machine and in the manual before operating this unit. Be thoroughly familiar with the controls and the proper use of the equipment. Know how to stop the unit and disengage the controls quickly.
2. Never allow children to operate the equipment. Never allow adults to operate the equipment without proper instruction.
3. Keep the area of operation clear of all persons, particularly small children.
4. Exercise caution to avoid slipping or falling. Especially when operating the snow blower in reverse.

Preparation

1. Thoroughly inspect the area where the equipment is to be used and remove all doormats, sleds, boards, wires, and other foreign objects.
2. Do not operate the equipment without wearing adequate winter garments. Avoid loose fitting clothing that can get caught in moving parts. Wear footwear that will improve footing on slippery surfaces.
3. Never attempt to make any adjustment while the motor is running, except when specifically recommended by manufacturer.
4. Always wear safety glasses or eye shields during operation or while performing an adjustment or repair to protect eyes from foreign objects that may be thrown from the machine.

Operation

1. Do not put hands or feet near or under rotating parts. Keep clear of the discharge opening at all times.
2. Exercise extreme caution when operating on or crossing gravel drives, walks, or roads. Stay alert for hidden hazards or traffic.
3. After striking a foreign object, stop the motor, remove the battery, thoroughly inspect the snow blower for any damage, and repair the damage before restarting and operating the snow blower.
4. If the unit start to vibrate abnormally, stop the motor and check immediately for the cause. Vibration is generally a warning of trouble.

5. Stop the motor whenever you leave the operating position, before unclogging the auger/impeller housing or discharge chute, and when making any repairs, adjustments or inspection.

6. When cleaning, repairing, or inspecting the snow blower, stop the motor and make sure the auger/impeller and all moving parts have stopped.

7. Do not run the motor indoors. Except when starting the motor and for transporting the snow blower in or out of the building. Open the outside doors. Exhaust fumes are dangerous.
8. Exercise extreme caution when operating on slopes.
9. Never operate the snow blower without proper guards and other safety protective devices in place and working.
10. Never direct the discharge toward people or areas where property damage can occur. Keep children and others away.
11. Do not overload the machine at high transport speeds on slippery surfaces. Look behind and use care when operating in reverse.
12. Do not overload the machine capacity by attempting to clear snow at too fast a rate.
13. Disengage the power to the auger/impeller when snow blower is transported or not in use.
14. Use only attachment and accessories approved by the manufacturer of the snow blower.
15. Never operate the snow blower without good visibility or light. Always be sure of your footing, and keep a firm hold on the handle. Walk; Never run.
16. Never touch a hot motor.

Clearing a Clogged Discharge Chute

⚠ WARNING! Rotating blades can cause serious injury. Never attempt to unclog or clean unit while auger is running.

Hand contact with the rotating impeller/auger inside the discharge chute is the most common cause of injury associated with snow blowers. Never use your hand to clean out the discharge chute.

To clean the chute:

1. SHUT THE MOTOR OFF AND REMOVE THE BATTERY PACK.
2. Wait 10 seconds to be sure the auger blades have stopped completely.
3. Always use a clean-out tool, such as Snow Joe ^® universal chute clean-out tool (Model SJCOT). Visit snowjoe.com to purchase.

Maintenance and Storage

1. Check shear bolts and other bolts at frequent intervals for proper tightness to be sure the equipment is in safe working condition.
2. Always refer to the operator's manual for important details if the snow blower is to be stored for an extended period.
3. Maintain or replace safety and instruction labels, as necessary.
4. Run the machine a few minutes after plowing snow to prevent freeze-up of the auger/impeller.

Battery + Charger Safety Instructions

We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.

Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery pack can cause cell damage.

IMPORTANT! Analyses confirm that incorrect use and poor care of high-performance batteries are the main factors responsible for personal and/or product damage.

⚠ WARNING! Use only approved replacement batteries; other batteries may damage the cordless snow blower and cause it to malfunction, which can lead to serious personal injury.

⚠️CAUTION! To reduce the risk of injury, charge the iON100V-5AMP lithium-ion battery pack only in its designated lithium-ion charger, the iON100V-RCH. Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery pack.

- Avoid dangerous environments – Do not charge the battery pack in rain, snow or in damp or wet locations. Do not use the battery pack or charger in the presence of explosive atmospheres (gaseous fumes, dust or flammable materials) because sparks may be generated when inserting or removing the battery pack, which could lead to a fire.

- Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode.

NOTE: The safe temperature range for the battery is -4°F ( -20°C ) to 113°F ( 45°C ). Do not charge the battery outside in freezing weather; charge it at room temperature.

- Maintain charger cord – When unplugging the charger, pull the plug, not the cord, from the receptacle to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord or yank it by the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges. Make sure the cord will not be stepped on, tripped over or subjected to damage or stress when the charger is in use. Do not use the charger with a damaged cord or plug. Replace a damaged charger immediately.

• Do not use an extension cord unless it is absolutely necessary – Using the wrong, damaged or improperly wired extension cord poses a risk of fire and electric shock. If an extension cord must be used, plug the charger into a properly wired 18 gauge or larger extension cord with the female plug matching the male plug on the charger. Make sure that the extension cord is in good electrical condition.
• Charger iON100V-RCH is rated for 100 – 120 volt AC only – The charger must be plugged into an appropriate receptacle.
• Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove battery packs from unplugged chargers.

⚠ WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

• Do not burn or incinerate the battery pack – Battery packs may explode, causing personal injury or damage. Toxic fumes and materials are created when battery packs are burned.
• Do not crush, drop or damage the battery pack – Do not use the battery pack or charger if they have sustained a sharp blow, been dropped, run over or have been damaged in any way (i.e. pierced with a nail, hit with a hammer, stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose a serious risk of electric shock, fire or exposure to toxic battery chemicals. If the battery or charger are damaged, contact an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
• Battery chemicals cause serious burns – Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.
• Do not short circuit – A battery pack will short circuit if a metal object makes a connection between the positive and negative contacts on the battery pack. Do not place a battery pack near anything that may cause a short circuit, such as paper clips, coins, keys, screws, nails and other metallic objects. A short-circuited battery pack poses a risk of fire and severe personal injury.
• Store your battery pack and charger in a cool, dry place – Do not store the battery pack or charger where

temperatures may exceed 104° F ( 40° C), such as in direct sunlight or inside a vehicle or metal building during the summer.

Information about the battery

1. The battery pack supplied with your cordless snow blower is only partially charged. The battery pack has to be charged completely before you use the tool for the first time.
2. For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
3. Store the battery pack in a cool place, ideally at 59°F (15°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your snow blower, and therefore pose a safety risk.
5. Do not throw battery packs into an open fire as this poses a risk of explosion.
6. Do not ignite the battery pack or expose it to fire.
7. Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack in storage only after it has been fully charged.
8. Protect the battery and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.
9. Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.
10. If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons. If this situation happens, stop the tool and let the battery cool down for a few minutes before restarting.
11. Use only original battery packs. The use of other batteries poses a fire risk and may result in injuries or an explosion.

Information about the charger and the charging process

1. Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.
2. Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack(s) and the cordless tool out of the reach of children.
5. Do not use the supplied battery charger to charge other cordless tools.
6. During periods of heavy use, the battery pack will become warm. Allow the battery pack to cool to room temperature before inserting it into the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to discharged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and cell damage. Do not leave batteries in the charger for days on end.
8. Never use or charge batteries if you suspect that it has been more than 12 months since the last time they were charged. There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).
9. Charging batteries at a temperature below 50° F ( 10° C) will cause chemical damage to the cells and may cause a fire.
10. Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suffered dangerous damage.
11. Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.)
12. Never fully discharge the battery pack (maximum recommended depth of discharge is 80%). A complete discharge of the battery pack will lead to premature aging of the battery cells.

Protection from environmental influences

1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from moisture and rain. Moisture and rain can cause dangerous cell damage.
3. Do not use the cordless tool or the battery charger near vapors and flammable liquids.
4. Use the battery charger only in dry conditions and at an ambient temperature of 50° F - 104° F ( 10° C - 40° C).
5. Do not keep the battery charger in places where the temperature is liable to reach over 104° F ( 40° C). In particular, do not leave the battery charger in a car that is parked in the sunshine.
6. Protect batteries from overheating. Overloads, overcharging and exposure to direct sunlight will result in overheating and cell damage. Never charge or work with batteries that have been overheated – replace them immediately, if possible.
7. Store the charger and your cordless tool only in dry locations with an ambient temperature of 50° F - 104° F ( 10° C - 40° C). Store your lithium-ion battery packs in a cool, dry place at a temperature of 50° F - 68° F ( 10° C - 20° C). Protect the battery pack, charger and cordless tool from humidity and direct sunlight. Only place fully charged batteries in storage (charged to at least 40%).
8. Prevent the lithium-ion battery pack from freezing. Battery packs that were stored below 32° F ( 0° C) for more than 60 minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge. Electrostatic discharges can damage the electronic protection system and the battery cells. Avoid electrostatic charging and never touch the battery poles.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all instructions on the machine before attempting to assemble and operate.

Symbols SymbolsDescriptions Descriptions
	READ THE OPERATOR'S MANUAL(S) – Read, understand and follow all instructions in the user manual(s) before attempting to assemble and operate.		WARNING! Do not expose the unit to rain or wet conditions. Keep dry.
	SAFETY ALERT – Indicates a precaution, a warning or a danger.		DANGER! Cutting/dismemberment hazard - Keep feet away from the rotating auger.
	Wear hearing protection.Wear eye protection.Wear breathing protection.		CAUTION! Beware of stones and other foreign objects that could be thrown from the appliance.
	Keep hands, feet and clothing away from the rotating auger to avoid injury.		The rotating part will continuously run for several seconds after you turn off the machine.
	Wear protective gloves and non-slip footwear when using the machine and handling debris.		Keep bystanders and children a safe distance (at least 33 ft/10 m) away from the work area.
	Do not use hands to unclog chute.		DANGER! Cutting/dismemberment hazard – Keep hands away from the rotating auger. Do not use hands to unclog rotor housing. Stop motor before removing debris.
	Indoor use only. Only use battery charger indoors.

Know Your Cordless Snow Blower

Read the owner's manual and safety rules carefully before operating your cordless snow blower. Compare the illustration below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

ONE AND DONE!

This equipment is powered by just one Snow Joe® 100-Volt 5.0 Ah lithium-ion battery (included).
Additional batteries will provide extended runtime, and are sold separately. Battery options available at snowjoe.com.

1. Soft grip
2. Switch bar level
3. Chute rotate buttons (left and right)
4. LED light button
5. Safety button
6. Handle frame
7. Battery compartment cover
8. Chute deflector trigger
9. Chute deflector handle
10. Chute deflector
11. Discharge chute
12. LED lights (2)

13. Auger blades

14. Scraper bar

15. Wheels (2)
16. Handle frame locks (2)
17. Battery compartment
18. Auger speed dial
19. iON100V-5AMP lithium iON battery
20. 0.35 watt LED light
21. Battery handle
22. Battery indicator
23. Push button for battery indicator
24. iON100V-RCH battery quick charger
25. Charger plug
26. Hex key wrench

Technical Data

Motor....2800 W Brushless

Battery Voltage Max ^* 100V D.C.

Battery Capacity....5.0 Ah

Battery Runtime Max ....13 min (clears up to 1,680 sq ft of 3 in. snow)

Charger Input.... 100 - 120V AC, 50 - 60 Hz, 520 W

Charger Output....100V DC 4A

Charging Time Max....1 hr 40 min (for full charge)

No Load Speed 1000 - 1500 ± 10% RPM

Auger 2-blade paddle auger

Clearing Width.... 21 in. (53 cm)

Depth of Snow Cut....12 in. (30 cm)

Throw Distance Max....30 ft (9 m)

Plowing Capacity Max....1067 lbs/min (484 kg/min)

Stages .... Single stage

Type of Snow...... Light, fluffy

Directional Control....180° auto-rotate chute

LED Light.... 2.5 watt (each)

Weight (snow blower alone) 62 lbs (28 kg)

Weight 69 lbs (31.4 kg) (snow blower with battery installed)

*Initial no-load voltage, when fully charged, peaks at 100 volts; nominal voltage under typical load is 86.4 volts.

NOTE: Battery runtime may vary depending on snow conditions.

Unpacking

Carton Contents:

• Cordless snow blower with handle frame
• Discharge chute assembly
  • iON100V-5AMP lithium-ion battery (1)
• iON100V-RCH battery quick charger
  • Discharge chute screws (3)
• Hex key

• Manuals with registration card

• Carefully remove the cordless snow blower and check to see that all of the above items are supplied.

• Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use the cordless snow blower. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations or save the packaging for long-term product storage.

IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. These items can be swallowed and pose a suffocation risk!

ONE AND DONE!

This equipment is powered by just one Snow Joe ^® 100-Volt 5.0 Ah lithium-ion battery (included).

Additional batteries will provide extended runtime, and are sold separately. Battery options available at snowjoe.com.

Assembly

⚠ WARNING! To avoid serious personal injury, read and understand all safety instructions provided.

⚠ WARNING! Unpacking and assembly should be completed on a flat and stable surface, with adequate space for moving the machine and its packaging.

Adjusting the Handle Frame

1. Unlock the handle frame by rotating the handle frame locks on both sides clockwise (Fig. 1).

1. Rotate the handle frame up in a comfortable operation position (Fig. 2).

1. Lock the handle frame in position by rotating the handle frame locks on both sides counter-clockwise (Fig. 3).

Battery Pack Operation

This equipment is powered by either one or two lithium-ion batteries (additional batteries sold separately). The battery packs are completely closed and maintenance free.

Battery Charge Level Indicator

The battery pack is equipped with a push button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator (Fig. 6):

Discharge Chute Assembly

1. Place the discharge chute assembly onto the gear plate, aligning the 3 holes in the gear plate, and push down until the chute is flush and flat against the housing (Fig. 4).

1. Use the 3 discharge chute screws to secure the discharge chute assembly to the gear plate as shown. Tighten with the provided hex key (Fig. 5).

• All 4 level monitoring LEDs are lit: Battery charge level is high.
• 3 level monitoring LEDs are lit: Battery charge level is decreasing.
• 2 level monitoring LEDs are lit: Battery charge level is decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is flat. Stop work IMMEDIATELY and charge the battery. Otherwise the battery's service life will be greatly shortened.

	Light IndicatorsLights
	The battery is at 20% capacity and requires charging
	The battery is at 50% capacity and requires charging soon
	The battery is at 70% capacity
	The battery is at full capacity

NOTE: If the charge level button does not appear to be working, place the battery pack on the charger and charge as needed.

NOTE: Immediately after using the battery pack, the charge level button may display a lower charge than it will if checked a few minutes later. The battery cells "recover" some of their charge after resting.

USB Charging Port

The iON100V-5AMP lithium-iON battery is equipped with 2 USB charging ports, which can provide 5 V power for most smart phones, tablets, wearables and other USB devices.

To charge with the battery, connect a USB cable that came with your selected electronic device to one of the USB ports under the handle of the iON100V-5AMP battery pack and to your device. The charging process will start immediately (Fig. 7).

NOTE: If you experience any issues with charging your particular device, ensure that the battery pack is fully charged.

WARNING! Make sure the battery's USB ports are not contaminated with lint or other debris. Use a canned-air type of product periodically to ensure that the port openings are clear.

LED light

The iON100V-5AMP battery is equipped with a 0.35 watt LED light located on the handle, which is good for camping and emergency illumination. To turn on the LED light, open the carry handle, and press the battery push button twice in a row. To turn off the LED light, press the battery push button twice again (Fig. 8).

Charger Operation

WARNING! Charge only the iON100V-5AMP lithium-ion battery pack in compatible iON100V-RCH battery charger. Other types of batteries may cause personal injury and damage.

To reduce the risk of electric shock, do not allow water to flow into the charger's AC/DC plug.

When to Charge the iON100V-5AMP Lithium-Ion Battery

NOTE: The iON100V-5AMP lithium-ion battery pack does not develop a "memory" when charged after only a partial discharge. Therefore, it is not necessary to run down the battery pack before placing it into the charger.

- Use the battery charge indicator lights to determine when to charge your iON100V-5AMP lithium-ion battery packs.

- You can "top-off" your battery pack's charge before starting a big job or after a long day of use.

Charging the Battery Packs

1. Flip open the battery compartment cover, push the battery releasing button to release the battery pack. Pull the battery out of the equipment. (Fig. 9).

1. Check that the mains voltage is the same as that marked on the rating plate of the battery charger. Then, insert the charger's plug into the electrical wall outlet. When you plug in the charger, the red light will illuminate steadily (Fig. 10).

CAUTION! Charger iON100V-RCH is rated for 100 – 120 volt AC only. DO NOT plug the charger into any outlet that will provide power with a higher voltage. Over voltage charging will be harmful to both the battery and charger, and may cause the charger to burn out.

1. Place the battery pack into the charger by sliding the pack as shown until it clicks into the position. When the battery is inserted properly, the green light will slowly flash to indicate that the battery is charging. The red light will turn off. You will also hear a fan sound (Fig. 11).
2. When the green light stays on, the battery is fully charged (Fig. 11).

NOTE: If the green light is off while the red light flashes slowly, this indicates a temperature abnormality (i.e. that the battery pack is too hot). If the green light is off while the red light flashes rapidly, this indicates there's something wrong with the charger or the battery. Wait for a while and try to reinsert the battery into the charger. If the situation still persists, contact Snow Joe® + Sun Joe® customer service at 1-866-SNOWJOE (1-866-766-9563).

1. A fully discharged iON100V-5AMP battery pack with an internal temperature in the normal range will fully charge in 1 hour and 40 minutes (between 50°F/10°C and 104°F/40°C). Heavily discharged battery packs may take longer to charge completely.

2. When charging is complete, remove the battery from the charger by pulling the battery backward to unlock it from the charger (Fig. 12).

Fig. 12

1. Timely recharging of the battery will help prolong the battery's life. You must recharge the battery pack when you notice a drop in the equipment's power.

IMPORTANT! Never allow the battery pack to become fully discharged as this will cause irreversible damage to the battery.

Charger Light Indicator Table

Use the table below to determine charger light patterns and possible causes. For all other issues, contact Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Indication	Possible Cause (Solution)
Red Light – SteadyGreen Light – Off	No load charging – There's no battery inserted in the charger.
Red Light – OffGreen Light – Slowly flashes	Normal charging – The battery is being charged.
Red Light – OffGreen Light – Steady	Fully charged – The battery is fully charged and the charging process is finished.
Red Light – OffGreen Light – Rapidly flashes	Discharged – The battery is heavily discharged. It may take longer time for charging.
Red Light – Slowly flashesGreen Light – Off	Temperature abnormal – Charging process will start when battery returns to normal temperature.
Red Light – Rapidly flashesGreen Light – Off	Over current charging – The current coming through the charger is greater than what the charger can support. Stop charging as soon as possible.Abnormal performance– Something is wrong with the battery or the charger. Contact Snow Joe® + Sun Joe® customer service at 1-866-SNOWJOE (1-866-766-9563).

Operations

WARNING! AVOID INJURY. Read and understand the entire safety section before proceeding.

NOTE: Before inserting the battery, verify that the snow blower's auger and rubber plates are firmly secured. Perform a test run to ensure that the rotor turns freely.

Starting + Stopping

⚠ WARNING! The auger starts rotating immediately after the snow blower is switched on. Keep hands and feet away from the auger.

1. Open the battery compartment cover and then push the battery pack down until it clicks and locks into position (Fig. 13). Either side of the battery compartments may be used. Close the cover.

NOTE

This snow blower can be powered by either one (1) 5 AMP Snow Joe ^® 100-Volt lithium-ion battery or any combination of two (2) Snow Joe ^® 100-Volt lithium-ion batteries.

1. To switch the snow blower ON, press the safety switch button, then squeeze the switch bar lever (Fig. 14).

1. Once the snow blower starts, release the safety switch button and proceed with operation.

2. To power OFF, release the switch bar lever.

Adjust Auger Speed

This snow blower is equipped with auger speed adjustment system, which can set the auger speed from low to high. Follow the instruction to set the auger speed to fit in the working environment. Consider the working time, snow volume, and the surroundings when adjusting the auger speed. In general, lower auger speed provides longer battery runtime, but smaller plowing capacity and shorter throw distance. Check attached table for the specs that can be affected by the auger speed.

	MIN. Auger Speed	MAX. Auger Speed
Battery Runtime	13 min	6.5 min
Plowing Capacity	1067 lbs/min (484 kg/min)
Throw Distance	25 ft (7.6 m) 30 ft (9 m)

NOTE: Battery runtime may vary depending on snow conditions.

NOTE: The specs in above table are based on the power provided by one Snow Joe® iON100V-5AMP battery that comes with the unit. Different battery combinations will affect the specs.

1. To increase the auger speed, scroll the speed adjustable dial counterclockwise with the switch bar level squeezed (Fig. 15).
2. To reduce the auger speed, scroll the speed adjustable dial clockwise with the switch bar lever squeezed (Fig. 15).

Changing Throw Direction and Throw Height

WARNING! Never direct the snow discharge chute at the operator, at bystanders, at vehicles or at nearby windows. The discharged snow and foreign objects accidentally picked up by the snow blower can cause serious damage and personal injury.

Always orient the discharge chute in the opposite direction from where you, bystanders, surrounding vehicles or windows are located.

1. The discharge chute can be adjusted 180 degrees by pressing the chute rotate button in the desired direction (Fig. 16).

1. The chute deflector on the top of the discharge chute controls the height of the snow stream. To adjust the height that the snow is thrown, squeeze the trigger on the chute-deflector handle, and then raise/lower the chute deflector. Release the trigger on the chute deflector handle to lock the chute deflector in place (Fig. 17).

NOTE: ALWAYS position discharge chute deflector at a safe angle before engaging the auger. DO NOT throw snow any higher than necessary.

LED Headlights

The LED headlights are located on the front of the snow blower (Fig. 18).

1. To turn on the LED light, press the LED light button (Fig. 19).

1. To turn off, press the LED light button again.

NOTE: After you have finished using your snow blower, remember to turn OFF the light switch.

Operating Tips

WARNING! Foreign objects, such as rocks, broken glass, nails, wire, or string, can be picked up and thrown by the snow blower, causing serious personal injury. Remove all foreign objects from the area to be plowed before operating the snow blower.

Snow is best removed as soon as possible after snow fall.

1. Keep the area of operation free of foreign objects that can become thrown by the blades. Perform a thorough inspection of the area since some objects may be hidden from view by surrounding snow. If the snow blower hits an obstruction or picks up a foreign object during use, stop the snow blower, remove the battery, remove the obstruction, and inspect the unit for damage. Repair or replace any damaged part before restarting and operating the unit.
2. Keep children, pets, and bystanders away from the area of operation. Be aware that the normal noise of the machine when turned on may make it difficult for you to hear approaching people.
3. To clear an area, run unit in an overlapping series of paths. For large areas, start in the middle and throw snow to each side, so snow is not cleared more than once.
4. Note the wind direction. If possible, move in the same direction as the wind so that the snow is not thrown against the wind (and thus back into your face and on the just cleared path).
5. Do not push the snow blower with excessive force. Do not exceed the unit's intake or throw rate.
6. Some parts of the snow blower may freeze under extreme temperature conditions. Do not attempt to operate the snow blower with frozen parts. If the parts freeze while the snow blower is in use, stop the snow blower, remove the battery, and inspect for frozen parts. Free all parts before restarting or operating the snow blower. Never force controls that have frozen.
7. For larger areas, a definite pattern of operation is required to thoroughly clean an area of snow. These patterns will avoid throwing snow in unwanted places, a well as eliminate the need for a second removal of snow (Fig. 20).
   Pattern A: Throw the snow to the right or left side where it is possible. For areas such as a long driveway, it is advantageous to start in the middle. Plow from one end to the other, throwing snow to both sides.
   Pattern B: If the snow can only be thrown to one side of the area to be cleared, start on the opposite side.

Maintenance

To order genuine replacement parts or accessories for the Snow Joe ^® iON100V-21SB-RM cordless snow blower, please visit snowjoe.com or contact the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

WARNING! Make sure to turn off the switch and remove the battery before performing any maintenance task on your snow blower.

General Maintenance Tips

1. Do not attempt to repair the machine unless you have the proper tools and instructions for disassembly and repair of the machine.
2. Check bolts and screws at frequent intervals for proper tightness to ensure that the equipment is in safe working condition.
3. After each snow removal, shut off the motor, wait for all revolving parts to stop completely, remove the battery and wipe residual ice and snow off the unit.

Proper Care for Battery + Charger

⚠ WARNING! To reduce the risk of injury, always unplug the charger and remove the battery pack from the charger before performing any maintenance task. Never disassemble the battery pack or charger. Contact your Snow Joe® + Sun Joe® dealer or the Snow Joe® + Sun Joe® customer service center for ALL repairs.

1. To reduce the risk of injury and damage, never immerse your battery packs or charger in liquid or allow any liquid to flow inside these components.

2. Clean out dust and debris from charger vents and electrical contacts by blowing with compressed air.

3. Use only mild soap on a damp cloth to clean the battery pack and charger, keeping away from all electrical contacts. Certain cleaning agents and solvents are harmful to plastics and other insulated parts. Some of these include gasoline, turpentine, lacquer thinner, paint thinner, chlorinated cleaning solvents, ammonia and household detergents containing ammonia. Never use flammable or combustible solvents around battery packs, battery chargers or tools.
4. The iON100V-RCH lithium-ion battery charger has no serviceable parts.

Replacing Scraper Bar

IMPORTANT! Damage to auger housing will result if the scraper bar wears down too far.

To replace scraper bar:

1. Position unit on a hard, flat, smooth level surface.
2. Detach the worn scraper bar from the snow blower by removing the 4 sets of nuts, washers and bolts that hold it in place (Fig. 21).
3. Install the new scraper bar and fasten it securely to the snow blower with the original sets of nuts, washers and bolts.

Replacing Auger Blades

During use, the auger blades will wear down over time, which will eventually cause incomplete cleaning. If the unit cannot plow snow completely and leaves snow on ground, consider changing the auger blades.

WARNING! Replacing the auger blades involves close operation with the auger and the blades. To avoid injury caused by unintentional starting, make sure the battery (or batteries) are not inserted before proceeding with the operation, and wear heavy duty gloves during operation.

Tools Required (Not Provided):

• 10 mm wrench
• 13 mm wrench
• Heavy duty gloves

In total there are 6 blade pieces fixed by 16 sets of screws, washers and nuts in the unit. When replacing worn auger blades, pay close attention to the order in which you remove them. Remove the 4 blade pieces on the sides first, and then the 2 blade pieces fixed on the middle steel plate. Assemble the new auger blades in the reverse order of the disassembly (Figs. 22 – 23).

1. To remove the first blade on the side, use a 10 mm wrench to hold the bolt steady, and use a 13 mm wrench to loosen and remove the nut. Repeat the operation to remove all 3 sets of bolt and nut, and gently remove the blade from the auger (Fig. 24).

1. Follow the same instruction to remove the other 3 blades located on the sides. Rotate the auger when working on the blades on the back.
2. After 4 blades on the side are removed, move to the two blade pieces that are fixed on the middle steel plate. Use the 10 mm wrench to hold the bolt steady, and use the 13 mm wrench to loosen and remove the nut. Repeat on the other nut and bolt set, and gently remove the blade from the central plate (Fig. 25).

1. Rotate the auger to expose the other blade on the plate. Follow the same instruction to remove it.
2. After all old blades are removed, follow the reverse order to assemble the new blades. Use the original sets of hardware to secure the blades on the auger.

Replacing Auger Belt

Tools Required (Not Provided):

• 10 mm wrench (2)
• Needle nose pliers

• Heavy duty gloves

• Position unit on a hard, flat, smooth level surface, with the battery (or batteries) removed.

• Use 2 10 mm wrenches to remove the bolts and nuts that are used to fix the right side panel. Then remove the right side panel to expose the belt, as shown (Fig. 26).

NOTE: The 2 bolts located on the left have 2 nuts on the back, while the other 4 bolts don't. Use one 10 mm wrench to hold the left two bolts steady and remove the nuts with the other 10 mm wrench first, and then remove all the bolts.
3. Use the needle nose pliers to remove the spring from the hook to release the belt tension (Fig. 27).

1. Remove the drive belt by slowly turning the auger pulley counterclockwise while pulling the belt outwards (Fig. 28).

1. Install the new drive belt, rotating it onto the pulleys (Fig. 29).

NOTE: Rotate the new drive belt first around the engine pulley, then the idle pulley, and finally around the auger pulley. Slowly turn the auger pulley clockwise to drive the belt inwards (Fig. 30).

1. Use needle nose pliers to reinstall the spring onto the hook to tension the belt. Replace the side panel on the unit, secure with the original hardware. The snow blower is ready to use.

Storage

1. Examine the cordless snow blower thoroughly for worn, loose or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
2. Clean the snow blower before storing or transporting. Be sure to secure the unit while transporting.
3. Remove the battery pack from the cordless snow blower before storing.
4. Store the cordless snow blower indoors in a locked, dry place out of the reach of children to prevent unauthorized use or damage.

Battery + Charger Off-Season Storage

1. Do not expose your battery pack(s) or charger to water, rain or allow them to get wet. This could permanently damage the charger and the battery packs. Do not use oil or solvents to clean or lubricate your battery pack as the plastic casing can become brittle and crack, causing a serious risk of injury.
2. Store the battery packs and charger at room temperature away from moisture. Do not store in damp locations where corrosion of terminals may occur. As with other battery pack types, permanent capacity loss can result if the pack is stored for long periods of time at high temperatures (over 120° F/ 49° C).
3. iON100V-5AMP battery packs maintain their charge during storage longer than other battery pack types. As a general practice, it is best to unplug the battery charger and remove the battery pack when they are not in use. Recharge the battery pack every 6 months to 50% capacity (2 lights on) during off-season storage to maintain optimal battery performance.

Battery Caution + Disposal Information

Always dispose of your battery pack according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations.

⚠️CAUTION! Even discharged battery packs contain some energy. Before disposing, use electrical tape to cover the terminals to prevent the battery pack from shorting, which could cause a fire or explosion.

⚠ WARNING! To reduce the risk of injury or explosion, never burn or incinerate a battery pack even if it is damaged, dead or completely discharged. When burned, toxic fumes and materials are emitted into the surrounding atmosphere.

1. Batteries vary according to device. Consult your manual for specific information.

2. Install only new batteries of the same type in your product (where applicable).

3. Failure to insert batteries in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
6. Do not dispose of batteries in fire.
7. Batteries should be recycled or disposed of as per state and local guidelines.

Service + Support

If your Snow Joe ^® iON100V-21SB-RM cordless snow blower requires service or maintenance, please call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model + Serial Numbers

When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

Record the following numbers from the housing or handle of your new product: Model #1

Serial #:

iON100V-RCH

Federal Communications Commission (FCC)

⚠ WARNING! Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Class B device:

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Troubleshooting

⚠ WARNING! Always turn the tool OFF and remove the battery before performing any adjustments, maintenance, or repairs to your cordless snow blower.

Problem Possible Cause Solution
Unit will not start	1. Batteries are flat.2. Batteries are not locked in position.3. The safety button is not depressed	1. Charge the batteries2. Reinsert the battery, and try to start the machine again.3. Depress the safety button, and pull the switch bar lever.
The auger doesn't rotate while the motor is running	1. Auger belt is wore out2. Auger belt is not assembled properly	1. Change the auger belt2. Check the auger belt, make sure it's assembled tightly on the rail
Chute doesn't rotate when pressing the button	1. There's no power.2. Too much wet snow are accumulated around the chute and preventing the chute rotating.	1. Make sure the batteries are charged and locked in position.2. Clean the wet snow around the chute.
Snow left on the ground after cleaning	1. Worn out auger blades2. Worn out scraper bar	1. Replace the blades2. Replace the scraper bar

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe ^® + Sun Joe ^® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this cordless snow blower. Contact Snow Joe ^® + Sun Joe ^® if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow blower. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

			ModelAccess
1		100V 2.5 Ah Lithium-Ion BatteryBattery Charge Time Max: 50 minBattery Runtime Max:2 x iON100V-2.5AMP:13 min (clears up to 1,680 sq ft of 3 in. snow)iON100V-2.5AMP + iON100V-5AMP:19.5 min (clears up to 2,515 sq ft of 3 in. snow)	iON100V-2.5AMP
2		100V 5.0 Ah Lithium-Ion BatteryBattery Charge Time Max: 1 hr 40 minBattery Runtime Max:iON100V-5AMP:13 min (clears up to 1,680 sq ft of 3 in. snow)2 x iON100V-5AMP:26 min (clears up to 3,355 sq ft of 3 in. snow)	iON100V-5AMP
3		100V Battery Quick Charger	iON100V-RCH
4		Universal Snow ThrowerChute Clean-Out Tool	SJCOT

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe ^® + Sun Joe ^® to provide notice of such changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

SNOW JOE® + SUN JOE® REFURBISHED GOODS WARRANTY

GENERAL CONDITIONS:

Snow Joe ^® + Sun Joe ^® operating under Snow Joe ^® , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.

The duration of this warranty applies only if the product is put to personal use around the household. It is the owner's responsibility to correctly perform all maintenance and minor adjustments explained in the owner's manual.

HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:

To 9obtain 9a 9replacement 9part 9or 9product, 9please 9visit snowjoe.com/help or email us at [e-mail] for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, 9typically 9found 9on 9the 9decal 9affixed 9to 9the 9housing or guard of your product. All products require a valid proof of purchase.

EXCLUSIONS:

• 9Wearing 9parts 9like belts, 9augers, 9chains 9and tines 9are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
• 9Batteries 9are 9covered 9in 9full 9for 990-days 9from 9the 9date purchase.

Snow Joe ^® + Sun Joe ^® may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe ^® + Sun Joe ^® to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.

This warranty is intended to cover product defects only. Snow Joe ^® , 9LLC 9is 9not 9liable 9for 9indirect, incidental 9or consequential damages in connection with the use or misuse of the Snow Joe ^® + Sun Joe ^® products covered by this warranty. This 9warranty 9does 9not 9cover 9any 9cost 9or 9expense 9incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in 9all 9states. 9This 9warranty 9may 9give 9you 9specific 9legal 9rights 9your state.

HOW TO REACH US:

We're here to help Monday through Friday from 9AM to 7PM EST and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1-866-766-9563), online at snowjoe.com, via email at [e-mail] or tweet us @snowjoe.

EXPORTS:

Customers who have purchased Snow Joe ^® + Sun Joe ^® products exported from the United States and Canada should contact their Snow Joe ^® + Sun Joe ^® distributor (dealer) to obtain information applicable to your country, province or state. If for any 9reason, 9you 9are 9not 9satisfied 9with 9the 9distributor's 9service, or 9if 9you 9have 9difficulty 9obtaining 9warranty 9information, 9contact your Snow Joe ^® + Sun Joe ^® seller. If in the event your efforts are unsatisfactory, please reach out to us directly.