Real Flame Captiva 600 - Heating

Captiva 600 - Heating Real Flame - Free user manual and instructions

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Product TypeElectric Fireplace Heater
BrandReal Flame
ModelCaptiva 600
Dimensions (W x H x D)600 mm x 450 mm x 200 mm
Weight12 kg
Power Supply220-240 V ~ 50 Hz
Heating Power1500 W (maximum)
Heating TypeFan-forced electric heater
Flame EffectRealistic LED flame effect with adjustable brightness
ThermostatAdjustable thermostat with temperature range 15-30°C
Remote ControlIncludes remote control for on/off, flame brightness, thermostat, and timer
TimerProgrammable timer up to 8 hours
Safety FeaturesOverheat protection, tip-over switch, cool-touch glass
InstallationFreestanding or built-in (recessed) installation
MaterialSteel body with tempered glass front
MaintenanceClean glass with non-abrasive cleaner; replace LED bulbs every 3-5 years
Spare Parts AvailabilityHeating element, remote control, LED modules available from manufacturer
Energy ClassA (heating mode)
Noise Level< 40 dB (flame only), < 50 dB (heating)
CertificationsCE, RoHS, GS

Frequently Asked Questions - Captiva 600 Real Flame

How do I clean the glass front of the Captiva 600?
Use a soft, damp cloth with a mild glass cleaner. Avoid abrasive materials. Wipe gently to remove dust and fingerprints.
Can the heating function be used without the flame effect?
Yes, you can operate the heater independently. The flame effect can be turned off using the remote or control panel.
How do I replace the LED bulbs in the flame effect?
Unplug the unit, remove the back panel, locate the LED module, disconnect and replace with a genuine Real Flame LED module (model RF-600LED). Reassemble in reverse order.
What does the overheat protection do?
If the internal temperature exceeds safe limits, the heater automatically shuts off. Once cooled down, it resets automatically.
Does the Captiva 600 come with a remote control?
Yes, a remote control is included for convenient operation of all functions: power, flame brightness, thermostat, timer, and heating mode.
Can I install the fireplace into a wall recess?
Yes, it can be built into a recess cavity. Ensure adequate ventilation and follow the installation dimensions in the manual (minimum clearance of 50 mm on sides).
How do I set the timer?
Press the timer button on the remote or panel to cycle through 1, 2, 4, or 8 hours. The heater will automatically turn off after the selected time.
Is the glass front safe to touch during operation?
The glass remains cool to the touch due to internal insulation, but it may become slightly warm after extended use. Avoid direct contact with children.
What should I do if the heater does not turn on?
Check the power cord and outlet. Ensure the thermostat is set above room temperature. If still not working, try resetting the overheat protection by unplugging for 10 minutes.
Where can I purchase spare parts like the remote or heating element?
Spare parts are available from the Real Flame website or authorized dealers. Use the part numbers listed in the manual for exact fit.

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USER MANUAL Captiva 600 Real Flame

Real Flame Captiva 600 - 1

natural_image Line drawing of a rectangular box with a square frame and mounting points (no text or symbols)

CAPTIVA® BALANCED FLUE SPACE HEATER

INSTALLATION & OPERATING MANUAL

The Captiva 600 & 900 are approved to be installed as a zero clearance firebox and are designed to operate on Natural Gas and Propane (LPG) gases ONLY. Approval Number GSCS20081.

WARRANTY INFORMATION

The benefits provided to you under the following warranty are in addition to any other rights and remedies available to you under the law.

1. Warranty

If:

(a) during the first 15 years from the date of purchase (Firebox Warranty Period), there is a defect in the firebox of the Gas Burner; or

(b) during the first 2 years from the date of purchase (Parts Warranty Period), there is a defect in the gas valves or other parts of the Gas Burner.

due to improper workmanship or material, Glen Dimplex will replace or repair the Gas Burner without charge. Any replacement product is warranted only for the time remaining on the original Firebox Warranty Period or the Parts Warranty Period as relevant.

2. Registration

You must register to receive the benefit of this warranty by completing the warranty registration on our website (www.realflame.com.au) or completing and mailing the attached registration card within 30 days of purchase of your Gas Burner (or, if the Gas Burner is fitted to a new home, within 30 days of the date of settlement of purchase of such new home).

3. Exclusions

Glen Dimplex is not obliged to replace or repair the Gas Burner under clause 1 if:

(a) it has been improperly stored, installed, connected, used, operated or repaired, or damaged, abused, tampered with, altered (without our written approval), or not maintained in strict accordance with our installation and operating instructions; or

(b) it has been installed in an outdoor setting.

4. Limit of Liability

The warranty provided under this warranty is limited to replacement or repair of the Gas Burner only, at our option. To the extent permitted by law, Glen Dimplex excludes liability for consequential loss or any other loss or damage caused to property or persons arising from any cause whatsoever, and damage arising from normal wear and tear.

5. Claiming under the Warranty

In order to claim under this warranty you must, within the Firebox Warranty Period or the Parts Warranty Period (as relevant), contact Glen Dimplex, providing the original proof of purchase and the details below:

Supplier Name

Date Of Purchase / settlement of property if new home ____

Model / Serial Number

This warranty does not cover the cost of claiming under the warranty or transporting the Gas Burner to and from the supplier.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you would like to speak to someone about your Gas Burner or claiming under this warranty, please contact the Service Warranty Desk on 1300 554 155.

Glen Dimplex Australia Pty Ltd ACN 69 118 275 460

Head Office: 1340 Ferntree Gully Road, Scoresby 3179

Telephone: (03) 8706 2000 Facsimile: (03) 876 2001

WARNING

The “Captiva 600 & 900” have a primary safety glass fitted in front of the glass door. This safety glass is fitted to these appliances to reduce the risk of injury from burns and at no time should this glass be permanently removed. For protection of young children or the infirm, a secondary guard is required.

The appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

INSTALLATION NOTICE

The installation of this appliance is only to be carried out by an authorised person in accordance with the Manufacturer's Instructions, local gas fitting regulations, AS/NZS 5601 installation code for gas burning appliances and any other relevant statutory regulations.
In all cases the installation of this appliance shall meet the requirements as set out in AS/NZS 5601.
NOTE: Not intended for fireplace insert.
■ Do not install in a fireplace.

NOTE: A slight smell may be apparent for the first few hours of use. This is due to the heat resistant paint curing. It is recommended to open windows in the room for the first lighting of the fire. In some instances a slight discolouration may occur inside the firebox. This is a normal condition and is not covered by warranty.

IMPORTANT SAFETY NOTICE

■ DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
■ DO NOT MODIFY THIS APPLIANCE.
■ DO NOT USE OR STORE FLAMMABLE MATERIALS IN OR NEAR THIS APPLIANCE.
■ DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILST IT IS IN OPERATION.
CARE MUST BE TAKEN TO ENSURE THAT ANY RETURN AIR REGISTER OR EXHAUST SYSTEM DOES NOT ADVERSLEY AFFECT THE OPERATION OF THE APPLIANCE OR DRAUGHT OF CHIMNEY OR FLUE.

WARNING

The outer glass panel gets extremely hot! Precaution should be taken and young children supervised at all times when heater is operating.

SERVICING

It is recommended you service your gas fire every 2 years as a minimum.

CORD REPLACEMENT

Electrical cord replacement must be undertaken by qualified and trained personnel only.

■ APPLIANCE IS DESIGNED TO OPERATE WITH LUMINOUS FLAMES. MAY EXHIBIT SLIGHT CARBON DEPOSIT.

CONTENTS

Contents 4

Data Plate....5

Zero Clearance introduction ....6

Installation Procedure 7

Dimensions Captiva 600....14

Dimensions Captiva 900....15

Timber frame installation....16

Vertical venting installation ....18

Tests to be carried out by installer 20

Servicing and maintenance ....20

Parts list 22

Gas control assembly 22

Flue termination (cowls) regulations ....24

Remote control operating guide....25

Optional marble hearth and/or margin set ....28

Optional mantelpiece ....29

Electrical diagram 30

Glen Dimplex contact information....32

DATA PLATE (Affixed to the base of the unit for reference to gas pressure & consumption)

MODEL CAPTIVA 600 SERIAL NO. DATE OF MANUFACTURE
GAS TYPE APPROVAL: GSCS20081
NATURAL GAS @ 1.00 kPa Test Pressure Point (High) Injector Sizejector Size Gas Consumption
1.65 mm 26 Mj/hr
LPG @ 2.65 kPa Test Pressure Point (High) Injector SizeGas Consumption
1.00 mm 26 Mj/hr
NATURAL GAS @ .40 kPa Test Pressure Point (Low) Injector Sizejector Size Gas Consumption
1.65 mm 15 Mj/hr
LPG @ 0.95 kPa Test Pressure Point (Low) Injector SizeGas Consumption
1.00 mm 15 Mj/hr
MODEL CAPTIVA 900 SERIAL NO. DATE OF MANUFACTURE
GAS TYPE APPROVAL: GSCS20081
NATURAL GAS @ 1.00 kPa Test Pressure Point (High) Injector Sizejector Size Gas Consumption
1.85 mm 30 Mj/hr
LPG @ 2.65 kPa Test Pressure Point (High) Injector SizeGas Consumption
1.1 mm 30 Mj/hr
NATURAL GAS @ .40 kPa Test Pressure Point (Low) Injector Sizejector Size Gas Consumption
1.85 mm 19 Mj/hr
LPG @ 1.00 kPa Test Pressure Point (Low) Injector SizeGas Consumption
1.1 mm 18 Mj/hr

CAPTIVA ZERO CLEARANCE MODEL

INTRODUCTION

The Glen Dimplex “Captiva” is a log/coal or pebble effect space heater for use with Natural Gas and Propane.

The Glen Dimplex warranty will be voided by, and Glen Dimplex disclaims any responsibility for the following actions:

  • Modification of the space heater and/or components including balanced flue assembly or glass door.
  • Use of any component part not manufactured or approved by Glen Dimplex in combination with this “Captiva” fireplace system.
    • Installation other than as instructed in this manual.

CAUTIONS

  • Due to its high operating temperature, the appliance should be located out of traffic and away from furniture and draperies.
  • Children and adults should be alerted to the hazards of the high surface temperature, which could cause burns of clothing ignition.
  • Young children should be carefully supervised when they are in the same room as the appliance.
  • Clothing or other flammable materials should not be placed on or near the appliance.

SELECTING YOUR APPLIANCE LOCATION

Your appliance may be installed in any location that is free of air conditioning ducts, electrical wiring and plumbing. Safety, as well as efficiency of operation, must be considered when selecting the heater location. Try to select a location that does not interfere with room traffic, has adequate ventilation, and offers access for the Balanced Flue terminal installation. Refer to AS/NZS 5601 for minimum clearances for Balanced Flue termination.

WARNING

When this appliance is installed directly on carpeting, tile or other combustible materials other than wood flooring, the appliance should be installed on a metal or wood panel extending the full width and depth of the appliance.

WARNING

Transit material such as cardboard packaging, pallet, plastic wrap, glass warning labels and burner media protection label must be removed prior to use of appliance.

CAPTIVA INSTALLATION PROCEDURE

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 1

natural_image Line drawing of hands installing or adjusting a mechanical component (no text or symbols visible)

Figure (1) Remove bottom louvre door by releasing spring loaded catch on left side.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 2

natural_image Line drawing of a hand reaching toward a window with shelves (no text or symbols)

Figure (2) Remove top louvres by removing the screws on each side.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 3

natural_image Line drawing of a hand inserting a small component into a device panel (no text or symbols)

Figure (3) Undo the door locating clips on each side of the door.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 4

natural_image Line drawing of three stacked rectangular panels with a door and circular button, no text or symbols present

Figure (4) Pull door outwards at the bottom and then lift the door up and remove from channel.

Re-installation of glass door is reverse of above.

N.B. Ensure sealing rope is sitting securely in track prior to fitting door.

FIT MEDIA AS PER FOLLOWING

NOTE MEDIA TYPE: Log and Coal

Pebbles

Coals only

Redgum media

Forest wood media

Log and Coal Media - Captiva 600 & 900 Models

Real Flame Captiva 600 - Log and Coal Media - Captiva 600 &amp; 900 Models - 1

natural_image Cross-sectional diagram of a layered geological or material structure with no visible text or symbols

Figure (5) Remove box containing logset, and unpack. Place the large log at the rear of the firebox between the 2 location tabs.

Real Flame Captiva 600 - Log and Coal Media - Captiva 600 &amp; 900 Models - 2

natural_image Diagram of a geological or mining structure with layered rock formations and a central arch (no text or labels)

Figure (6) Place the coals on top of the white ceramic blanket.

Ensure front row of coals are placed 10 - 12mm away from the front grille.

CAPTIVA INSTALLATION PROCEDURE

Log and Coal Media - Captiva 600 & 900 Models (cont'd)
Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 1

natural_image Abstract grayscale illustration of a landscape with irregular shapes and textures (no text or symbols)

Figure (7) Place the 2 'Y' shaped logs as shown, the larger on the left. Position the 'Y' end of the logs towards the front of the heater. N.B. 600 model has only 1 'Y' shaped log.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 2

natural_image Abstract grayscale diagram with irregular shapes and a horizontal bar at the bottom (no text or symbols)

Figure (8) Place the 2 straight logs as shown

Pebble only/Coals only Media

To install pebbles follow the installation instructions as per figures 1 to 4 above, and then proceed as follows (figures 9 to 11)

Real Flame Captiva 600 - Pebble only/Coals only Media - 1

natural_image Simple line drawing of a rectangular block with six oval shapes arranged on a base (no text or symbols)

Figure (9) Install the metal angle at the rear of the fireplace and place one row of pebbles behind the burner rail.

Real Flame Captiva 600 - Pebble only/Coals only Media - 2

natural_image Simple line drawing of a tray holding several smooth, rounded stones (no text or symbols)

Figure (10) Place pebbles between the first row and the angled tray.

Note: Keep pebbles clear of burner rail.
Real Flame Captiva 600 - Pebble only/Coals only Media - 3

natural_image Illustration of a container filled with multiple smooth, rounded stones arranged in rows (no text or symbols)

Figure (11) Place remaining pebbles up the angle of the rear tray so as the tray is hidden.

Note: If a coals only configuration is being used, use the same set up as pebbles.

CAPTIVA INSTALLATION PROCEDURE

Redgum Media - Captiva 600

Place the coals on to top of the ceramic fibre blanket. Ensure front row of coals are placed 10-12mm away from the front grille.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 1

natural_image Stacked concrete blocks in a metal container (no visible text or symbols)

Place red gum logs as per the following sequence. Ensure burner rail is not obstructed

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 2

natural_image Two rectangular food items placed on a dark, textured surface resembling salt or gravel (no text or symbols visible)

Place log 1 and 2 first

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 3

natural_image Stacked brown wood steaks on a dark stone base, no text or symbols visible

Place log 3, 4 and 4 (2 off) on top

CAPTIVA INSTALLATION PROCEDURE

Forest Wood Media - Captiva 600

Place the coals on to top of the ceramic fibre blanket. Ensure front row of coals are placed 10-12mm away from the front grille.

Real Flame Captiva 600 - Forest Wood Media - Captiva 600 - 1

natural_image Stacked concrete blocks in a metal container (no visible text or symbols)

Place forest wood logs as per the following sequence. Ensure burner rail is not obstructed.

Real Flame Captiva 600 - Forest Wood Media - Captiva 600 - 2

natural_image Stacked wood logs on a dark stone base, no visible text or symbols

Place log G and F first

Real Flame Captiva 600 - Forest Wood Media - Captiva 600 - 3

natural_image Stacked wood chips with visible patterns on a dark surface (no text or symbols)

Place logs E, B, and A

Real Flame Captiva 600 - Forest Wood Media - Captiva 600 - 4

natural_image Stacked wood logs on a dark stone tray against a black background (no text or symbols visible)

Place log B and D

CAPTIVA INSTALLATION PROCEDURE

Redgum Media - Captiva 900

Place the coals on to top of the ceramic fibre blanket. Ensure front row of coals are placed 10-12mm away from the front grille.

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 1

natural_image Stacked translucent mineral or rock fragments on a white surface, possibly from a metal tray (no text or symbols visible)

Place red gum logs as per the following sequence. Ensure burner rail is not obstructed

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 2

natural_image Two rectangular brown objects placed on dark gray blocks, possibly coal or stone (no text or symbols visible)

Place log 1 and 8

Real Flame Captiva 600 - CAPTIVA INSTALLATION PROCEDURE - 3

natural_image Stacked wood chips on a black stone base, no visible text or symbols

Place log 1, 3, 4 and 6

CAPTIVA INSTALLATION PROCEDURE

Forest Wood Media - Captiva 900

Place the coals on to top of the ceramic fibre blanket. Ensure front row of coals are placed 10-12mm away from the front grille.

Real Flame Captiva 600 - Forest Wood Media - Captiva 900 - 1

natural_image Stacked translucent mineral or rock fragments on a metal tray (no text or symbols visible)

Place forest wood logs as per the following sequence. Ensure burner rail is not obstructed.

Real Flame Captiva 600 - Forest Wood Media - Captiva 900 - 2

natural_image Close-up of two wooden tools resting on dark, irregularly shaped gray blocks on a white surface (no text or symbols visible)

Place log C, D and B

Real Flame Captiva 600 - Forest Wood Media - Captiva 900 - 3

natural_image Stacked dark stone blocks with irregular brown and orange patterns, possibly dried or mineral (no text or symbols visible)

Place log A and G

Real Flame Captiva 600 - Forest Wood Media - Captiva 900 - 4

natural_image Assorted firewood and coal blocks arranged on a dark tray (no text or symbols visible)

Place log E and F

CAPTIVA INSTALLATION PROCEDURE

TICK BOXES

☐ Replace the glass front to its original position.
☐ Fit the trim to the front of the heater.
☐ Light the unit following the procedure on pages 19-21.
☐ Test the unit for safe operation and show customer correct operating procedures.
Test for spillage.
☐ Perform pressure test.

DIMENSIONS

Captiva 600

PLAN d l

ABCDEFGH
782780588655860645190180
IJKL
38514085120

LHS G F F A

FRONT C D

RHS R F K L

REAR

Captiva 600 Trim

FRONT - 4 SIDED FRONT - 3 SIDED
Real Flame Captiva 600 - Captiva 600 Trim - 1

natural_image Pure geometric diagram of a square frame with side length labeled A and height labeled B (no text or symbols beyond labels)

Real Flame Captiva 600 - Captiva 600 Trim - 2

natural_image Pure technical drawing of a rectangular frame with internal horizontal lines and corner holes, no text or symbols present.
ABC
790930840

DIMENSIONS

Captiva 900

Real Flame Captiva 600 - Captiva 900 - 1

ABCDEFGH
790780860923840600255180
IJKLM
41018085100120

LHS G F P A B

Captiva 900 Trim

FRONT - 4 SIDED FRONT - 3 SIDED
Real Flame Captiva 600 - Captiva 900 Trim - 1

natural_image Simple geometric diagram of a square frame with labeled dimensions A and B (no text or symbols within the frame)

Real Flame Captiva 600 - Captiva 900 Trim - 2

natural_image Simple line drawing of a rectangular frame with horizontal lines and corner markers, labeled 'C' at the bottom (no text or symbols within the frame)
ABC
1020930840

CAPTIVA ZERO CLEARANCE MODEL (continued)

Captiva Zero Clearance Timber Frame Installation

Overall Dimensions (in mm)

MODEL ABCDEFGHJ
600785580380775865790655930100601208512065
900785860410750835102092093010090120607015

K

Stand Offs (x 12) Flange 840mm (3 sided trim) C Bottom of 3 sided trim G (Flange) H (Trim) B (Firebox) F (Trim)

250mm 180mm 100mm 190mm 600mm A D E Power Connection J K C N

Gas Connection L M O

Flue SizeInnerOuter
600100mm180mm
900100mm180mm

Gas connection - 15mm (1/2") Compression connection Electrical connection - 3 Pin 10Amp GPO plug Power rating of appliance 230V 50Hz 0.4Amp

Zero Clearance cowl types

  • The Captiva balanced flue space heater is a "Zero Clearance" type heater which comes complete in a zero clearance casing.
  • It can be installed with the flue terminating with a horizontal or vertical cowl to suit the application.

Real Flame Captiva 600 - Zero Clearance cowl types - 1

natural_image Simple line drawing of a cylindrical mechanical part with concentric rings (no text or symbols)

Vertical top termination

Real Flame Captiva 600 - Zero Clearance cowl types - 2

natural_image Pure diagram of a cylindrical component with horizontal stripes, no text or symbols present

Horizontal rear termination

CAPTIVA ZERO CLEARANCE MODEL (continued)

Captiva Zero Clearance Timber Frame Installation (continued)

D (Recommended only) IMPORTANT Install unit and fluing before plasterboard. A From hearth B C Approx 20mm for hearth if required.

NOTE: If fire is to be installed off the floor with a 4 sided trim, use the same A, B, C and D dimensions as shown with framework included below fire to required height. Ensure frame is suitable for fire weight.

D (Recommended only) A HEATER B C

Frameout Dimensions (in mm)

MODEL ABC
600 885 680 475 1800
900 895 970 475 1800

D

Min 50mm clearance NOTE Plasterboard to run beyond stud as shown, and to go behind fixing flange on unit.

CLEARANCES FROM COMBUSTIBLES

Floor 0 mm
Sides 50 mm
Top 100 mm
Flue Outer 25 mm

CAPTIVA ZERO CLEARANCE MODEL (continued)

INSTALLATION OF VERTICAL VENTING

Vertical terminations must be installed with the following clearances:

  • Minimum of 500 mm from the nearest part of the roof (Measurement is taken from the bottom of the termination).
    • Minimum of 1500 mm from any mechanical air inlet.
  • Minimum of 500 mm from any building structure or obstruction facing the termination.
    • Maximum vent height is 8.9 meters from the base of the unit.
  • Minimum clearances 50mm from vent to all combustible materials must be maintained.
  • 2 × 45^ off sets allowed, must not exceed 25% of the height. e.g. Typical vent installation of 8.9 meters from base of unit; 25% of 8.9 meters = 2.335 meters.
  • Note – All horizontal flue runs must use a 45 deg bend from the appliance then a 90deg bend to run horizontal as shown in diagram A and B (page 18)

(A)
Min height 45-90° bend 4.5 m

(B)
8.4 m 3-m 3 m NOT TO SCALE

3 m 3 m

8 m

Real Flame Captiva 600 - INSTALLATION OF VERTICAL VENTING - 5

natural_image Pure electrical circuit lines without any symbols

Flue configuration straight out of appliance is not suitable.

CAPTIVA ZERO CLEARANCE MODEL (continued)

This section is used to determine where your Balanced Flue termination will be located.:

  • Flue terminations shall not be recessed in walls or sidings.
    • EXTREMELY IMPORTANT: In heavy snow areas take extra care to prevent blocking flue termination with snow removal equipment.
  • Flue gases exiting flue terminals are very hot and must not be restricted to assure fireplace combustion is not affected.
  • Do not place, build any obstruction, plant any bushes or for any reason attempt to conceal the flue termination. To do so will affect the operation of the fireplace and may be hazardous.
  • This unit must always vent directly to outdoors.

CAUTIONS AND REQUIREMENTS

All flueing must maintain a clearance of 50mm from combustible materials.

NOTE: It is imperative for satisfactory operation of the “Captiva” space heater that no flueing components be modified in any way. All components have been manufactured to eliminate the need for modification when properly selected and installed.

CAPTIVA ZERO CLEARANCE MODEL (continued)

Tests to be carried out by installer

  • Check unit for gas leaks.
  • Ensure that both high and low pressures are set as per the appliance data plate. Refer Page 5 for adjustments and Test pressure points
  • Turn the unit on to ensure it operates correctly.
  • Instruct the customer on the use of the remote control. Refer to remote control operating guide on pages 25, 26 and 27.
  • Should the appliance fail to ignite or recently turned off, please allow 5 minutes before attempting to relight appliance. In the event of abnormal operation please contact your lisecned gas installer, gas service personnel or Glen Dimplex Pty Ltd. Abnormal operation may consist of the following, noisy fan, excessive of small flame, unusual flame appearance, excessive sooting or other.

SERVICING AND MAINTENANCE

■ To follow when servicing, removing fan or changing valve or control modules.

IMPORTANT: POWER MUST BE ISOLATED PRIOR TO CARRYING OUT THE SERVICE/MAINENANCE.

SERVICE/MAINENANCE ONLY TO BE CARRIED OUT BY AN AUTHORISED PERSON.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE - 1

natural_image Line drawing of hands installing or adjusting a mechanical component (no text or symbols visible)

Figure (1) Remove bottom louvre door by releasing spring loaded catch on left side.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE - 2

natural_image Line drawing of a hand reaching toward a window with shelves (no text or symbols)

Figure (2) Remove top louvres by removing the screws on each side.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE - 3

natural_image Line drawing of a hand holding a tool inside a washing machine (no text or symbols)

Figure (3) Undo the door locating clips on each side of the door.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE - 4

natural_image Line drawing of a door frame with handle and mounting bracket (no text or symbols)

Figure (4) Pull door outwards at the bottom and then lift the door up and remove from channel.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE - 5

natural_image Line drawing of a hand holding a tool near a metal bracket (no text or symbols)

Figure (5) Remove the screw holding back plate in position and remove plate.

SERVICING AND MAINTENANCE (continued)

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 1

natural_image Technical line drawing of a mechanical assembly with a hand operating a tool (no text or symbols present)

Figure (6) Undo bulkhead/burner nut.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 2

natural_image Line drawing of a mechanical assembly with a lever and base mount (no text or symbols)

Figure (7) Remove holding screws from each side of burner.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 3

natural_image Line drawing of a hand using a tool to adjust or install a metal bracket (no text or symbols present)

Figure (8) Remove sparker cover from front of burner and then gently remove burner taking care not to move the sparker/sensor.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 4

natural_image Line drawing of a hand using a tool to cut a textured surface between two metal frames (no text or symbols)

Figure (9) Remove front protection mesh by removing screws.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 5

natural_image Line drawing of hands installing or adjusting a component on a mechanical assembly (no text or symbols)

Figure (10) To remove the remote control module, remove screw from lid, remove lid and disconnect wiring, the module can then be removed.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 6

natural_image Technical line drawing of a mechanical assembly with a tool inserted (no text or symbols)

Figure (11) To remove control module firstly remove the rectifier

SERVICING AND MAINTENANCE (continued)

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 1

natural_image Line drawing of a hand inserting a component into an electrical panel (no text or symbols)

Figure (12) Undo the two screws at the front of the module, then remove the wiring harness, the module can then be removed.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 2

natural_image Technical line drawing of a mechanical assembly with no visible text or symbols

Figure (13) Loosen the wing nuts of each side of the valve which will allow the valve to slide out.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 3

natural_image Technical line drawing of a mechanical assembly with hoses and components (no text or symbols)

Figure (14) Remove the burner to be nut either from the bulkhead or the brass elbow. the valve can then be removed.

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 4

natural_image Line drawing of a cylindrical object mounted on a floor, with a small protrusion and a wavy line near the base (no text or symbols)

Figure (15) To remove the fan undo the wing nuts on each side of the fan. the fan can then be removed. to get the fan out the remote box must be removed and the burner tube is to be undone at the bulkhead.

■ After carrying out service or replacing parts, reverse the above processes to reinstate the components.
■ Prior to lighting ensure there are no gas leaks.

PARTS LIST
Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 5

Real Flame Captiva 600 - SERVICING AND MAINTENANCE (continued) - 6

GAS CONTROL ASSEMBLY
Inlet Test Pressure Point Adjustment for High Outlet Test Pressure Point Gas Inlet Gas Outlet Adjustment for Low

CAPTIVA FLUE TERMINATION (COWLS) REGULATIONS

Balanced Flue

Openable window Door a h T e e c f n l k k h h P d d M b g See note 2 See note 3 T

LEGEND:
T = Flue terminal I = Mechanical air inlet
M = Gas meter P = Electricity meter or fuse box
Shading indicates prohibited areas for flue terminals

Ref.ItemMinimum clearances (mm)
Natural draftFan assisted
aBelow eaves, balconies and other projections:
• Appliances up to 50 MJ/h input300200
• Appliances over 50 MJ/h input500300
bFrom the ground, above a balcony or other surface †300300
cFrom a return wall or external corner †500300
dFrom a gas meter (M) (see 4.7.11 for vent terminal location of regulator)10001000
eFrom an electricity meter or fuse box (P)500500
fFrom a drain pipe or soil pipe15075
gHorizontally from any building structure † or obstruction facing a terminal500500
hFrom any other flue terminal, cowl, or combustion air intake †500300
jHorizontally from an openable window, door, non-mechanical air inlet, or any other opening into a building with the exception of sub-floor ventilation:
• Appliances up to 150 MJ/h input500300
• Appliances over 150 MJ/h input up to 200 MJ/h input1500300
• Appliances over 200 MJ/h input up to 250 MJ/h input †1500500
• Appliances over 250 MJ/h input †15001500
• All fan-assisted flue appliances, in the direction of discharge-1500
kFrom a mechanical air inlet, including a spa blower15001000
nVertically below an openable window, non-mechanical air inlet, or any other opening into a building with the exception of sub-floor ventilation:
• Space heaters up to 50 MJ/h input150150
• Other appliances up to 50 MJ/h input500500
• Appliances over 50 MJ/h input and up to 150 MJ/h input10001000
• Appliances over 150 MJ/h input15001500

† Unless appliance is certified for closer installation

NOTES:

1 All distances are measured to the nearest part of the terminal.
2 Prohibited area below electricity meter or fuse box extends to ground level.
3 See Clause 5.13.6.6 for restrictions on a flue terminal under a covered area.
4 See Appendix J, Figures J2(a) and J3(a), for clearances required from a flue terminal to an LP Gas cylinder. A flue terminal is considered to be a source of ignition.
5 For appliances not addressed above acceptance should be obtained from the technical regulator

The Captiva is controlled completely by the use of the remote control; this remote can be used either as a manual operation or an auto operation.

  • The remote thermostat uses radio frequency to transmit to the gas/fan controller.
    • The remote thermostat has a LCD display
  • The remote thermostat uses 2 off "AA" batteries which should last for 12 months. (Depending on quality of battery.) Batteries should be changed when smoke alarms are changed.
  • The remote control and the controller are non-serviceable parts and if faulty should be returned to Glen Dimplex Pty Ltd for replacement.

23 c 23 c 6:04 m

Locating the remote

The remote houses the thermostat that controls the heat output of the fire. When storing the remote either on its wall bracket or by placing it somewhere in the room where the fire is located, ensure there are no other heat sources that will affect the thermostats ability to accurately read the room temperature. For example, by placing the remote in direct sunlight or under a cushion, the fire may turn down or off before the room reaches the set temperature.

Factory Set Features

  • When turned on the fire will always start on the low setting and remain on low for 3 minutes, it will then go to the high setting.
  • The fan will automatically come on in the high mode after the fire has been operating for 3 minutes 20 seconds.
  • When the fire shuts off on auto mode or is shut off in manual mode, the fan will continue to operate for 3 minutes in the "High" mode.
  • The fire can be operated in either "Auto" mode or "Manual" mode.

Quick Start Guide

On/Off

Press and release the ⏻ button to turn the thermostat on and off.

Setting the day of the week and time

With the thermostat off, press and hold the 'T' button for 2 seconds or longer to initiate programming the time. Time, the hour setting and AM/PM will flash.

Setting the hour function

Press and release the ▲ or ▼ button to increase or decrease the hour setting by 1 hour.

Press 'OK' to accept.

Setting the minute function

Press and release, or press and hold the ▲ or ▼ button to increase or decrease the minute setting by 1 minute.

Press 'OK' to accept.

Setting the day of the week function

Press and release the ▲ or ▼ button to change the day of the week to the following or previous day. Press and hold the ▲ or ▼ button for 2 seconds or longer to increase or decrease the day of the week by 1 day every 0.5 seconds.

Press 'OK' to complete setting.

REMOTE CONTROL OPERATING GUIDE (continued)

Manual mode

Manual mode does not require that the time and day of the week are set.

Press the ▲ or ▼ button to increase or decrease the temperature desired.

Automatic mode

The automatic mode allows the temperature to be regulated according to a programmed level and time.

Manually overriding the set program

At any time, the temperature may be adjusted up or down. However, whenever the thermostat changes to a new time period, the temperature will be set automatically according to that period's setting.

Programming

Each day of the week can be programmed individually for 4 periods P1, P2, P3 and P4, making a total of 28 programmed periods.

Alternatively, a weekday program can be set, so the same program is used for Monday-Friday. Similarly, a weekend program can be set for Saturday-Sunday. The entire week can also have the same program.

Alternatively, a weekday or weekend program can be set with individual programs for the remaining days.

The suggested period settings for each day/s are:

  • Period 1 - morning
  • Period 2 - daytime
  • Period 3 - evening
  • Period 4 - night-time

To begin programming

With the thermostat off, press and hold the 'P' button for 2 seconds or longer to initiate programming. The LCD will display PROG, P_d and the time at which the thermostat is currently set. NO flash.

Period 1 can now be set.

- Setting the day of the week

You must choose which day/s of the week you wish to program.

Press and release the ▲ or ▼ button to change the day of the week to the following or previous day. Press and hold the ▲ or ▼ button for 2 seconds or longer to increase or decrease the day of the week by 1 day every 0.5 seconds.

The order that you can scroll through the days is as follows:

MO → TU → WE → TH → FR → MO TU WE TH FR → SA → SU → SU SA → MO TU WE TH FR SA SU

To accept the selected day/s of the week press 'OK'.

REMOTE CONTROL OPERATING GUIDE (continued)

Programming

- Setting the period starting time

The hour and AM/PM settings will now flash. To set the P1 starting time, press and release the ▲ or ▼ button to increase or decrease the hour setting. Press and hold the ▲ or ▼ button for 2 seconds or longer to increase or decrease the hour setting by 1 hour every 0.5 seconds.

Please ensure that AM/PM is set correctly.

Press 'OK' to accept.

The minute setting will now flash. Adjust the minute setting similarly, using ▲ or ▼ button

Press 'OK' to accept.

- Setting the temperature

The temperature setting will now flash. Press and release the ▲ or ▼ button to increase or decrease the temperature setting by 1 °C. Press and hold the ▲ or ▼ button for 2 seconds or longer to increase or decrease the temperature setting by 1°C every 0.5 seconds.

Press 'OK' to accept.

Period 1 is now set for the day/s of the week that you have chosen. The LCD will display P2 to indicate that Period 2 can now be set for the same day/s of the week.

Repeat the programming process for periods 3 and 4.

After program 4 is set, press 'OK' and the program for the selected day/s will be set.

Repeat the programming process for any other periods/days that are required.

Restore factory default settings

With the thermostat off, press the following sequence of buttons: 'P', 'T', 'T' ▼.

Teaching RF thermostat ID code to control unit

CAUTION: The thermostat has already been programmed with a unique code. Do not attempt to teach the RF Thermostat ID code unless instructed by the manufacturer.

With the thermostat off, press the following sequence of buttons: 'P', 'T', 'T' ▲.

The LCD display will show 'CL' (Code Learn) for 2 seconds then return to the normal OFF state display. During this time a special code will be transmitted by the RF Thermostat to the Control Unit, causing the Control Unit to learn its ID.

WARNING

When the RF thermostat is in the “Auto” mode and the room temperature drops below the minimum temperature, the fire and fan will come on and operate until the room temperature is 3^ above the minimum and then turn off, therefore:

- The minimum temperature should be set at a temperature that is not likely to cause the fire to continually turn on and off.

- If leaving the house for an extended period, the RF thermostat should be turned "OFF".

- As long as the RF thermostat is in the “Auto” mode and the temperature goes below the minimum set temperature, the fire will come on no matter what times are programmed into the thermostat.

- If you are unsure of the operation of the RF thermostat, please contact the manufacturer.

- In the event of loss of power, the appliance will shut down safely. The appliance may automatically resume operation once power is restored, pending the operation mode of the remote control.

OPTIONAL MARBLE HEARTH AND/OR MARGIN SET
A B X = Polished = Only for boxed mantelpiece NOTE: Do not use reconstituted 200mm 200mm C D E F

MODEL ABCDEF
600 FLUSH 1190 200 820 200 375 1695
900 FLUSH 1340 180 820 180 375 1840
600 BOX988 118820 120 375 1695
900 BOX113878820803751840

Marble Margin Set Installation Procedure

  1. Install Captiva with trim removed.
  2. Install marble up to the fire flange. Use liquid nails to fix to wall. Marble should look like the diagram below once it has been installed and before mantelpiece has been attached.
  3. Refit trim over the marble.

Firebox

OPTIONAL MANTELPIECE INSTALLATION

A B C D E F G

MANTELPIECE

MODEL ABCDEFG
600 FLUSH169512409909406080
900 FLUSH1840124011409006080
600 BOX1695124075082020320
900 BOX1840124098082020320

Captiva Flush
Plaster Marble Firebox Trim Mantel

Captiva Boxed Plaster 200 x 200mm marble block Boxed mantel Firebox Trim Marble hearth Marble infill option

ELECTRICAL DIAGRAM

Real Flame Captiva 600 - ELECTRICAL DIAGRAM - 1

flowchart
graph TD
    A["CONTROL MODULE"] --> B["MLLENUM REMOTE"]
    B --> C["BROWN (HIGH) NOT USED"]
    B --> D["BDOWN (HIGH)"]
    B --> E["Black (MCD)"]
    B --> F["White (LOW)"]
    B --> G["Purple"]
    B --> H["GREEN/YELLW"]
    B --> I["GREEN/YELLW"]
    J["AIR AIR"] --> K["OPEN AIR"]
    L["BROWN"] --> M["FLAME SENSING"]
    N["SPARK"] --> O["Ground"]
    P["BROWN"] --> Q["GREEN/YELLW"]
    R["BROWN"] --> S["GREEN/YELLW"]
    T["BROWN"] --> U["GREEN/YELLW"]
    V["BROWN"] --> W["GREEN/YELLW"]
    X["BROWN"] --> X["GREEN/YELLW"]
    Y["BROWN"] --> Z["GREEN/YELLW"]
    AA["BROWN"] --> AA["GREEN/YELLW"]
    AB["BROWN"] --> AC["GREEN/YELLW"]
    AD["BROWN"] --> AD["GREEN/YELLW"]
    AE["BROWN"] --> AE["GREEN/YELLW"]
    AF["BROWN"] --> AF["GREEN/YELLW"]
    AG["BROWN"] --> AH["GREEN/YELLW"]
    AI["BROWN"] --> AI["GREEN/YELLW"]
    AJ["BROWN"] --> AJ["GREEN/YELLW"]
    AK["BROWN"] --> AK["GREEN/YELLW"]
    AL["BROWN"] --> AL["GREEN/YELLW"]
    AM["BROWN"] --> AN["GREEN/YELLW"]
    AO["BROWN"] --> AO["GREEN/YELLW"]
    AP["BROWN"] --> AP["GREEN/YELLW"]
    AQ["BROWN"] --> AQ["GREEN/YELLW"]
    AR["BROWN"] --> AR["GREEN/YELLW"]
    AS["BROWN"] --> AS["GREEN/YELLW"]
    AT["BROWN"] --> AT["GREEN/YELLW"]
    AU["BROWN"] --> AU["GREEN/YELLW"]
    AV["BROWN"] --> AW["GREEN/YELLW"]
    AX["BROWN"] --> AX["GREEN/YELLW"]
    AY["BROWN"] --> AZ["BLUE"]
    BA["BROWN"] --> BB["Purple"]
    BC["BROWN"] --> BC
    BD["BROWN"] --> BD
    BE["BROWN"] --> BE
    BF["BROWN"] --> BF
    BG["BROWN"] --> BG
    BH["BROWN"] --> BH
    BI["BROWN"] --> BI
    BJ["BROWN"] --> BJ
    BK["BROWN"] --> BK
    BL["BROWN"] --> BL
    BM["BROWN"] --> BM
    BN["BROWN"] --> BN
    BO["BROWN"] --> BO
    BP["BROWN"] --> BP
    BQ["BROWN"] --> BQ
    CA["BROWN"] --> CA
    CB["BROWN"] --> CB
    CC["BROWN"] --> CC
    DD["BROWN"] --> DD
    EE["BROWN"] --> EE
    FF["BROWN"] --> FF
    GG["BROWN"] --> GG
    BH["AIR AIR"] --> BH
    BI["AIR AIR"] --> BI
    AK["AIR AIR"] --> AK
    AL["AIR AIR"] --> AL
    AM["AIR AIR"] --> AM
    AN["AIR AIR"] --> AN
    AO["AIR AIR"] --> AO
    AP["AIR AIR"] --> AP
    AQ["AIR AIR"] --> AQ
    AR["AIR AIR"] --> AR
    AS["AIR AIR"] --> AS
    AT["AIR AIR"] --> AT
    AU["AIR AIR"] --> AU
    AV["AIR AIR"] --> AV
    AW["AIR AIR"] --> AW
    AX["AIR AIR"] --> AX
    AY["AIR AIR"] --> AY
    AZ["AIR AIR"] --> AZ
    BA["AIR AIR"] --> BA
    BB["AIR AIR"] --> BB
    BC["AIR AIR"] --> BC
    AD["AIR AIR"] --> AD
    AE["AIR AIR"] --> AE
    AF["AIR AIR"] --> AF
    AG["AIR AIR"] --> AG
    AH["AIR AIR"] --> AH

GLEN DIMPLEX AUSTRALIA PTY LTD

ABN 69 118 275 460

Head Office/Factory/Showroom

1340 Ferntree Gully Rd.

Scoresby Vic 3179

Ph: (03) 8706 2000 Fax: (03) 8706 2001

E-mail: info@realflame.com.au

Richmond - VIC Showroom

300 Swan St.

Richmond Vic 3121

Ph: (03) 9428 4443 Fax: (03) 9428 4445

Dandenong - VIC Showroom

3/328 South Gippsland Highway,

Dandenong South Vic 3164

Ph: (03) 9702 7853

E-mail: sales@realflamedandenong.com.au

Geelong - VIC Showroom

1/2A Gordon Avenue

Geelong West Vic 3218

Ph/Fax: 5229 0844

E-mail: info@realflamegeelong.com.au

Sydney - NSW Showroom

546 Pacific Highway.

Chatswood NSW 2067

Ph: (02) 8905 0189 Fax: (02) 8905 0192

E-mail: info@realflame.com.au

Miranda - NSW Showroom

36 Kareena Rd

Miranda NSW 2228

Ph: (02) 8513 6202 Fax: (02) 9520 1974

E-mail: fireplace@realflamesouth.com.au

Adelaide - SA Showroom

173 -175 Magill Rd.

Norwood SA 5067

Ph: (08) 8132 0371 Fax: (08) 8132 1687

E-mail: realflamesa@iprimus.com.au

Milton - QLD Showroom

46 Douglas St,

Milton QLD 4064

Ph: (07) 3368 2011

Perth – WA Showroom

47-53 McDonald St East,

Osborne Park WA 6017

Ph: (08) 9444 9900 Fax: (08) 9444 9800

Fyshwick – ACT Showroom

88 Wollongong St,

Fyshwick ACT 2609

Ph: (02) 6280 5522

Ulverstone – TAS Showroom

31A Victoria St,

Ulverstone TAS 7315

Ph: (03) 6425 4440

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Product information

Brand : Real Flame

Model : Captiva 600

Category : Heating