StorageWorks RDX500 - Disk array HP - Free user manual and instructions
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| Brand | HP |
| Model | StorageWorks RDX500 |
| Product Type | External Disk Array (Removable Disk Backup System) |
| Interface | USB 2.0 / eSATA |
| Capacity | 500 GB per cartridge (internal drive) |
| Removable Media | RDX Removable Disk Cartridge |
| Dimensions (W x D x H) | Approx. 17.0 x 22.0 x 6.5 cm |
| Weight | Approx. 1.0 kg |
| Power Supply | External AC adapter (100-240V, 50/60Hz) |
| Power Consumption | Typical 15W, maximum 25W |
| Operating Temperature | 5°C to 40°C |
| Storage Temperature | -20°C to 60°C |
| Compatible Operating Systems | Windows, macOS, Linux (driver required) |
| Backup Software | Compatible with HP RDX Continuous Backup and third-party software |
| File System Support | NTFS, FAT32, exFAT, HFS+ (read-only) |
| LED Indicators | Power, Activity, Cartridge status |
| Safety Features | Overvoltage protection, thermal shutdown |
| Maintenance | Keep vents clear; clean exterior with dry cloth; no internal serviceable parts |
| Repairability | Cartridge drive unit non-user serviceable; replace entire unit if defective |
| Accessories Included | AC adapter, USB cable, eSATA cable (optional), software CD |
Frequently Asked Questions - StorageWorks RDX500 HP
What is the HP StorageWorks RDX500?
The HP StorageWorks RDX500 is an external disk array that uses removable RDX cartridges for backup and data storage. It connects via USB or eSATA.
What is the maximum storage capacity?
The unit supports up to 500 GB per RDX cartridge. Higher-capacity cartridges (e.g., 1TB, 2TB) may be compatible if the drive firmware supports them.
How do I install the RDX500 on Windows?
Connect the device via USB or eSATA. Windows should automatically detect it. If not, install the driver from the included CD or download from HP's support site. The drive will appear as a removable disk.
Can I use the RDX500 with macOS?
Yes, but you may need a driver for read/write access. macOS natively recognizes it as a disk, but for best compatibility, format the cartridge as FAT32 or exFAT (NTFS read-only on macOS without additional software).
What backup software is recommended?
HP recommends RDX Continuous Backup software. You can also use any standard backup software that supports removable drives, such as Windows Backup, Time Machine (on macOS), or third-party tools.
Why is the RDX500 not recognized?
Check cable connections, try a different USB port, and ensure the power adapter is properly connected. Reboot the computer. If still not recognized, update the driver or test the cartridge on another RDX drive.
How do I eject an RDX cartridge safely?
On Windows, use the 'Safely Remove Hardware' icon. On macOS, drag the cartridge icon to Trash. Wait for the LED to stop blinking before physically removing the cartridge to avoid data corruption.
Can I replace the internal drive?
The internal RDX drive is not user-serviceable. If it fails, you need to replace the entire external unit. The cartridges themselves are hot-swappable.
What is the warranty period?
HP typically offers a limited 1-year warranty for the RDX500. Extended warranty may be available upon purchase.
Is the RDX500 compatible with Linux?
Yes, but you may need to mount the cartridge manually. It is recognized as a USB mass storage device. The file system should be FAT32 or exFAT for broad compatibility; NTFS may require additional drivers.
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