FSAV13M16 - Air conditioner Fortress - Free user manual and instructions

Product Type	Split air conditioner (indoor/outdoor)
Model	FSAV13M16
Brand	Fortress
Indoor Unit Dimensions (W x H x D)	835 x 280 x 198 mm
Outdoor Unit Dimensions (W x H x D)	770 x 555 x 300 mm
Wiring Size	≥ 3 x 1.0 mm²
Power Supply	220-240 V, 50 Hz
Operating Modes	Cool, Heat, Dry, Fan, Auto
Special Functions	Sleep mode, Timer, Follow Me (second temperature sensor), Self Clean (Anti-mildew), Refrigerant Leakage Detection
Airflow Control	Vertical and horizontal louver swing via remote
Manual Operation	Button behind front panel for Auto/Cool mode
Operating Temperature (Cool)	Room 17-32°C, Outdoor 0-50°C
Operating Temperature (Heat)	Room 0-30°C, Outdoor -15-30°C
Operating Temperature (Dry)	Room 10-32°C, Outdoor 0-50°C
Air Filter	Washable, clean every 2 weeks
Additional Filters	Tea polyphenol / Cold catalyst filter (clean monthly)
Compressor Protection	3-4 minute restart delay
Refrigerant	Not specified in manual
Warranty	2 years from purchase date
Safety Features	Auto-restart after power failure, overload protection
Cleaning & Maintenance	Turn off power before cleaning; use soft dry cloth; do not use water inside
Installation	Must be installed by authorized specialist

Frequently Asked Questions - FSAV13M16 Fortress

What should I do if the air conditioner does not start?

Check if the power is on, the plug is securely connected, the fuse is intact, and the remote control batteries are fresh. Also verify that the timer setting is not active. If the unit still does not start, contact service.

How often should I clean the air filter?

It is recommended to clean the air filter every two weeks. A clogged filter reduces efficiency. The air freshening filter (tea polyphenol/cold catalyst) should be cleaned at least once a month.

Why does the air conditioner emit a hissing sound?

A low hissing sound is normal and is caused by refrigerant flowing or stopping. A squeaking sound may occur due to thermal expansion/contraction of plastic parts. These are not malfunctions.

What does the 'EC' error code mean?

The 'EC' code on the digital display indicates that the outdoor unit has detected a refrigerant leakage. Turn off the unit and contact an authorized service technician immediately.

Can I use the air conditioner in heating mode when it is very cold outside?

Yes, the heat mode operates down to -15°C outdoor temperature. However, heating efficiency may decrease as outdoor temperature drops. If the room is not comfortable, consider using a supplementary heater.

How do I use the manual operation button?

Open the front panel and press the manual control button once for Auto mode, or twice within five seconds for Cool mode. Press continuously to turn off. This is only for temporary use when the remote is lost or disabled.

Why does white mist come out of the indoor unit?

White mist can appear when cooling in high humidity due to a large temperature difference, or after defrosting in heat mode. This is normal and disappears quickly.

What is the 'Follow Me' function?

The 'Follow Me' feature uses a second temperature sensor on the remote control to measure the temperature near the remote, allowing the air conditioner to adjust cooling/heating based on your location in the room.

How does the Self Clean (Anti-mildew) function work?

After turning off the unit in Cool or Dry mode, the fan runs at low speed for 7-10 minutes to dry the evaporator and prevent mold. In Heat mode, it runs for about 30 seconds. Do not restart the unit during this cycle.

What should I do if water leaks from the indoor unit?

Water leakage can occur in high humidity when cooling. Set the horizontal louver to the maximum angle and select HIGH fan speed. If leakage persists, contact service.

USER MANUAL FSAV13M16 Fortress

* Before operating or installing the appliance, please read this manual and all the safety instructions thoroughly and retain it for future reference.

CONTENTS

SAFETY INSTRUCTION 2

PARTS DESCRIPTION 4

TROUBLESHOOTING ....11

SPECIFICATIONS ....13

WARRANTY 14

Read This User Manual

You can find many helpful information on how to use and maintain the air conditioner properly. Just a little preventive care on the parts can extend the life of the air conditioner. Read the troubleshooting tips before call the service centre. Many common problems can be solved by the chart of troubleshooting tips.

PLEASE CONTACT AN INSTALLATION SPECIALIST FOR INSTALLATION BEFORE OPERATION.

CAUTION

• Contact the authorised service technician for repair or maintenance of this unit.
• Contact the authorised service technician for installation of this unit.
• The air conditioner is not intended for use by person (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the air conditioner.
• If the power cord is damaged, it must be replaced by the manufacturer, the authorised service technician or a qualified person in order to avoid hazards.
• Make sure the unit power and the circuit breaker are turned off before cleaning and maintenance.

SAFETY INSTRUCTION

Please follow below instructions to prevent injury and property damage.

■ Meanings of symbols in this user manual.

Never do this.

Always do this.

WARNING

It may cause death or serious injury

Do not put the power cord near flammable gas or combustibles, such as gasoline, benzene, thinner, etc.

- It may cause an explosion or fire.

① Close the door while the air conditioner is running.

- It may affect the cooling or heating effectiveness.

Do not damage or use an unspecified power cord.

- It may cause electric shock or fire. - If the power cord is damaged, it must be replaced by the manufacturer or an authorised service centre or a qualified person in order to avoid a hazard.

Do not change the power cord length or share the outlet with other appliances.

- It may cause electric shock or fire due to heat generation.

Do not operate with wet hands.

- It may cause electric shock.

Do not direct airflow at room occupants.

• This could damage your health.

① Ensure earthed effectively.

- Incorrect earthing may cause electric shock.

Do not allow water to run into electric parts.

- It may cause failure of machine or electric shock.

① Always install circuit breaker and a dedicated power circuit.

- Incorrect installation may cause fire or electric shock.

① Disconnect the main power if strange sounds, smell or smoke comes from the unit.

- It may cause fire or electric shock.

Do not put the power cord close to any heating sources. Do not operate or stop the unit by switching on or off the power.

- It may cause fire or electric shock.

Do not open the unit during operation.

- It may cause electric shock.

①Ventilate room before operating air conditioner if there is a gas leakage from another appliance.

● It may cause explosion, fire or burns.

Do not disassemble or modify the unit.

- It may cause failure or electric shock.

①Connect with the power properly.

- It may cause electric shock or fire.

CAUTION

It may cause injury or damage to property

When remove the air filter, do not touch the metal parts of the unit.

- It may cause an injury.

Do not clean the air conditioner inner with water

- The insulation will be degraded if water enter the unit. It may cause an electric shock.

① Ventilate the room well when used together with a stove, etc.

- An oxygen shortage may occur.

Switch off the main power and the circuit breaker before cleaning and maintenance.

- Do not clean the unit when power on as it may cause fire, electric shock or injury.

Do not put a pet or plant to direct air flow.

- This could injure the pet or the plant.

Do not use this air conditioner to preserve precision devices, food, pets, plants, and art objects.

- It may cause deterioration of quality.

Stop operation and close the window in storm or hurricane.

● Windows opened may cause wetting of indoor and soaking of household furniture.

Do not drink water drained from air conditioner.

- It contains contaminants and could make you sick.

Turn off the main power when not using the unit for a prolonged period.

- It may cause failure of product or fire.

Do not put anything around air-inlets or inside the air-outlet.

- It may cause failure of appliance or accident.

① Ensure the installation bracket of the outdoor appliance is not damaged due to prolonged exposure

- If bracket is damaged, it may cause damage due to falling of unit.

① Ensure the air filter is inserted securely. Recommended clean the filter once every two weeks.

- Operation without filter may cause failure.

Do not use strong detergent such as thinner but use a soft cloth.

- Appearance may be deteriorated due to change of product color or scratching of its surface.

Do not put anything on the power cord and ensure that the power cord is not compressed.

- It may cause fire or electric shock.

① Be careful when unpacking and installing. Sharp edges could cause injury.

If water enters the unit, turn the unit off and switch off the circuit breaker. Isolate supply by taking the power-plug out and contact a qualified service technician.

PARTS DESCRIPTION

Indoor unit

Indicator

Indoor unit

1. Front panel
2. Air inlet
3. Air filter
4. Air outlet
5. Horizontal louver
6. Vertical louver
7. Display panel

Outdoor unit

1. Connection pipe
2. Connection cable
3. Pressure valve

NOTE:

All the pictures in this manual are for explanation purposes only. Your air conditioner may be slightly different. The actual shape shall be prevailed.

Indicator

DEFROST indicator

The indicator will illuminate when the air conditioner starts defrosting automatically or when the warm air control feature is activated in heat mode.

RUN indicator

The indicator will illuminate when the air conditioner is in operation.

TIMER indicator

The indicator will illuminate when TIMER setting is ON.

Digital display

• The temperature settings will be displayed when the air conditioner is in operation.
  • Displays the error signal.

Special functions

Refrigerant Leakage Detection

The digital display will appear 'EC' when the outdoor unit detects refrigerant leakage.

SELF CLEAN (Anti-mildew function)

• When turning off the unit on COOL, DRY mode, the air conditioner will continue operating for about 7-10 minutes at LOW fan speed. If turning off the unit on HEA' mode, it will continue operating for about 30 seconds at LOW fan speed. This will help to dry up the condensed water inside the evaporator, and prevent the breeding of mildew.
• Under Anti-mildew operation, do not restart the air conditioner until the unit is completely off.

Vertical swing function

After the appliance starts up, users can control the vertical louver swing by the remote control.

Follow Me function (Second temperature sensor)

Air conditioner is usually provided one sensor for temperature automation. This product is specially provided extra sensor on the remote control for appropriate temperature usage for the users.

NOTE: This manual does not include Remote Control Operations, see the <> packed with the unit for details.

OPERATION INSTRUCTIONS

Operating temperature

ModeTemperature	COOL	HEAT	DRY
Room temperature	17°C~32°C	0°C~30°C	10°C~32°C
Outdoor temperature	0°C~50°C	-15°C~30°C	0°C~50°C
NOTE:1. Optimum performance will be achieved within these operating temperatures.If the air conditioner is used out of the above conditions, certain safety protection features may come into operation and cause the unit to function abnormally.2. If the air conditioner runs for a long time in cooling mode and the humidity is high, condensed water may drip out of the unit. Please sets the vertical louver to its maximum angle (vertically to the floor), and set HIGH fan mode.

NOTE:

1. Optimum performance will be achieved within these operating temperatures. If the air conditioner is used out of the above conditions, certain safety protection features may come into operation and cause the unit to function abnormally.
2. If the air conditioner runs for a long time in cooling mode and the humidity is high, condensed water may drip out of the unit. Please sets the vertical louver to its maximum angle (vertically to the floor), and set HIGH fan mode.

Manual operation

Manual operation can be used temporarily in case the remote control is disable or maintenance necessary.

① Open and lift the front panel up to an angle until it remains fixed with a clicking sound.

② Press the manual control button once will lead to AUTO operation. If press the button twice within five seconds, the unit will be operated under COOL mode. To turn off the unit, press the button continuously.

③ Close the panel firmly to its original position.

CAUTION:

• It can only be used when the remote control is disable or maintenance necessary.
• Once remote control resume operation, use the remote control directly.
• The unit must be turned off before operating by the manual control button.
• HEAT mode cannot be activated by the manual control button.

Air flow direction control

• Adjust the air flow direction properly. Otherwise, it might cause discomfort or cause uneven room temperatures.
• Adjust the horizontal/vertical louver by the remote control.

To set the horizontal/vertical air flow direction

• Perform this function while the unit is in operation.
• Use the remote control to adjust the air flow direction.

The vertical/horizontal louver changes approximately 6 degree in angle for each press, the louver can also be set to swing up, down, left and right automatically.

Please refer to the «REMOTE CONTROL USER MANUAL» for details.

IMPORTANT: Do not put your fingers into the panel of blower and suction side. The high-speed fan inside may cause danger.

CAUTION

• Do not operate the air conditioner for long periods with the air flow direction set downward in COOL or DRY mode. Otherwise, condensation may occur on the surface of the horizontal louver causing moisture to drop on to the floor or on furnishings.
• When the air conditioner is switched on immediately after it was stopped, the horizontal louver might not move for approximately 10 seconds.
• Open angle of the horizontal louver should not be set too small, as COOLING or HEATING performance may be impaired due to too restricted air flow area.
• Do not move the horizontal louver manually. Otherwise the horizontal louver will be out of sync.
• During operation, do not operate with horizontal louver in closed position to block the air outlet.
• When the air conditioner is connected to the power (initial power), the horizontal louver may generate a sound for 10 seconds, this is a normal operation.

How the air conditioner works

COOL mode

graph TD
    A["Set Temperature"] --> B["1 hour"]
    B --> C["1 hour"]
    C --> D["5 hours"]
    D --> E["7 hours timer off"]

HEAT mode

AUTO mode

• When you set the air conditioner in AUTO mode, it will automatically select COOL, HEAT or FAN mode operation depending on the temperature you have selected and the room temperature.
• The air conditioner will control the room temperature automatically around the temperature point set by you.
• If the AUTO mode is uncomfortable, you can set desired conditions manually.

COOL mode

- The temperature setting are adjustable between 17^ C to 30^ C. Cooling begins automatically when the room temperature around 1^ C above the set point, and stops when the room temperature around 1^ C below the set point. The fan will remain running.

HEAT mode

- The temperature setting are adjustable between 30^ C to 17^ C. Heating begins automatically when the room temperature around 1^ C below the set point, and stops when the room temperature around 1^ C above the set point. The fan will remain running.

- SLEEP mode

When you press SLEEP button on the remote control during COOL, HEAT or AUTO mode, the air conditioner will automatically increase (COOL) or decrease (HEAT) 1°C per hour for the first 2 hours, then hold steadily for the next 5 hours, and switch off afterwards.

- This mode saves energy and brings comfort at night.

DRY mode

• The fan speed will be automatically controlled under the dry mode.
• During the dry mode, if the room temperature is lower than 10^ C, the compressor will stop operation and restart until the room temperature is above 12^ C.

Illustration of hands holding a rectangular device with internal components, no text or symbols visible

Cleaning the Grille, Case and Remote Control

- Turn the unit off before cleaning. To clean and wipe with a soft and dry cloth. Do not use bleach or abrasives.

NOTE: Supply power must be disconnected before cleaning the indoor unit.

CAUTION

• Wipe the indoor unit with a dry cloth if it is dirty.
• Do not use a chemically treated cloth or duster to clean the unit.
• Do not use benzine, thinner, polishing powder, or similar solvents for cleaning. These may cause the plastic surface to crack or deform.

Diagram showing a hand pressing down a car interior with a black arrow indicating the down-left corner (no text or symbols present)

Cleaning the air filter

A clogged air filter reduces the cooling / heating efficiency of this unit. Clean the filter every 2 weeks is recommended.

1. Lift the indoor unit panel up to an angle until a click sound is heard.
2. Hold the handle of the air filter and lift it up slightly to take it out from the filter holder, then pull it downwards.
3. Remove the air filter from the indoor unit.

Illustration of two hands holding a grid of small objects, no text or symbols present

Diagram of a hand placing a mesh panel into a car air vent (no text or symbols)

1. Remove the air filter and air freshening filter from its support frame.

(The air freshening filter include: Tea polyphenols / Cold catalyst filter). The removing and installation methods are slightly different, see the pictures marked ④ on the left. (Clean the air freshening filter at least once a month is recommended.)

1. Clean the air filter and air freshening filter with a vacuum cleaner or water, then dry them in a cool and dry place.

2. Install the air freshening filter back into position. Insert the upper portion of the air filter back into the unit, make sure that the left and right edges line up correctly, and place the air filter back into position.

NOTE

When the unit is not in use for a prolonged period, please perform the following.

(1) Operate the FAN mode for about half a day to dry inside of the unit.
(2) Stop the air conditioner and disconnect the power. Remove the batteries from the remote control.
(3) The outdoor unit requires periodic maintenance and cleaning. Do not attempt to do this yourself. Contact your dealer or service provider.

Checks before operation

• Check if the wiring is broken off or disconnected.
• Check if the air filter is installed.
• Check if the air outlet or inlet is blocked after the air conditioner has not been used for a prolonged period.

Caution

• Do not touch the metal parts of the unit when removing the air filter. Injuries can occur when handling sharp metal edges.
• Do not use water to clean inside the air conditioner. Exposure to water can destroy the insulation and lead to possible electric shock.
• When cleaning the unit, please ensure the power and the circuit breaker are turned off.

TROUBLESHOOTING

The following events may occur during normal operation.

1. Compressor protection

The compressor cannot restart for 3-4 minutes after it stops.

2. Defrosting

• Frost may be generated on the outdoor unit during heat cycle when the outdoor temperature is low and the humidity is high resulting in lower heating efficiency of the air conditioner.
• During this condition, the air conditioner will stop heating operation and start defrosting automatically.
• The time to defrost may vary from approximately 4 to 10 minutes according to the outdoor temperature and the amount of frost built up on the outdoor unit.

3. White mist coming out from the indoor unit

• White mist may come out due to a large temperature difference between the air inlet and air outlet on COOL mode in an indoor environment that has a high relative humidity.
• White mist may come out due to moisture generated from defrosting process when the air conditioner restarts in HEAT mode operation after defrosting.

4. Low noise of the air conditioner

• You may hear a low hissing sound when the compressor is running or has just stopped running. It is the sound of the refrigerant flowing or coming to stop.
• You can also hear a low "squeak" sound when the compressor is running or has just stopped running. This is caused by heat expansion and cold contraction of the plastic parts in the unit when the temperature is changing.
• A noise may happen due to louver restoring to its original position when the power is turned on.

5. Dust is blown out from the indoor unit.

This is a normal condition when the air conditioner has not been used for a prolonged period or during first use of the unit.

6. A peculiar smell comes out from the indoor unit.

This is caused by the indoor unit giving off smells permeated from building material, furniture, or smoke.

7. The air conditioner turns to FAN mode from COOL or HEAT mode.

When indoor temperature reaches the temperature setting on the air conditioner, the compressor will stop automatically, and the air conditioner will turn to FAN mode. The compressor will start again when the indoor temperature rises on COOL mode or falls on HEAT mode to the set point.

1. The air conditioner runs Anti-mildew function after turning off the unit.

2. When turning off the unit under COOL and DRY mode, the air conditioner will run Anti-mildew function for 7-10 minutes.

3. If turning off the unit when HEAT mode, the unit will continue operating for about 30 seconds at LOW fan speed, then the operation will be stopped and the unit will turn off automatically.

9. Water leakage

Water leakage may generate on the surface of the indoor unit when cooling in a high relatively humidity (relative humidity higher than 80%). Adjust the horizontal louver to the maximum air outlet position and select HIGH fan speed.

10. Heat mode

The air conditioner draws in heat from the outdoor unit and releases it via the indoor unit during heating operation. When the outdoor temperature falls, heat drawn in by the air conditioner will decrease accordingly. At the same time, heat loading of the air conditioner will increase due to larger difference between indoor and outdoor temperature. If a comfortable temperature can't be achieved by the air conditioner, we suggest you use a supplementary heating device.

11. Auto-restart function

● Power failure during operation will stop the unit completely.
- When the power restores, the unit will restart automatically with all the previous settings preserved by the memory function.

Stop the air conditioner immediately if one of the following faults occur. Disconnect the power and contact the service center.
Trouble	OPERATION indicator or other indicators continue flashing and it cannot be fixed by restarting the air conditioner.
	Fuse blows frequently or circuit breaker trips frequently.
	Other objects or water penetrate inside the air conditioner.
	The remote control does not work or works abnormally.
	If one of the following code appears on the display area : E0,E1,E2,E3......or P0,P1,P2,P3......

Malfunctions	Cause	Solution
Unit does not start	Power cut	Wait for the power to be restored.
	Unit unplugged	Check if the plug is securely in the wall receptacle.
	Fuse may be blown	Replace the fuse.
	Battery in the remote control may be exhausted	Replace the battery.
	The time you have set with the timer is incorrect	Wait or cancel the timer setting.
The cooling / heating efficiency is not very well while air flowing out from the air conditioner	Inappropriate temperature setting	Set the temperature correctly. For detailed method, please refer to the «Remote Control User Manual» .
	Air filter is blocked	Clean the air filter.
	Doors or windows are open	Close the doors or windows.
	Air inlet or outlet of indoor or outdoor unit has been blocked	Clear obstructions away first, then restart the unit.
	Compressor 3 minutes protection has been activated	Wait.
If the trouble persists, please contact the customer service center.Be sure to inform them of the detailed malfunctions and the unit model.

Notes: Do not attempt to repair the unit yourself.
Always consult an authorised service provider.

SPECIFICATIONS

TYPES	BODY DIMENSION(mm)(W x H x D)		WIRING SIZE(mm2)
	INDOOR	OUTDOOR
FSAV10M16	750x280x198	770x555x300	≥slant 3 × 1.0
FSAV13M16	835x280x198	770x555x300	≥slant 3 × 1.0
FSAV19M16	990x315x218	800x554x333	≥slant 3 × 1.5

WARRANTY

1. The product has 2 years warranty from the date of purchase.
2. The warranty shall not apply:

A. to any product subjected to misuse, alteration, act of God, improper handling, improper transport, improper testing or unauthorized repair;
B. to cosmetic problems or defects which result from normal wear and tear under ordinary use yet not affecting the performance or use of the product;
C. if the product is disassembled or altered;
D. to any packing, transportation, export/ import tax or any related expenses.

Within warranty coverage period, all checking, repair and spare parts cost will be waived for those defects arising from normal usage. Free replacements of spare parts do not include the following:

• Any filter, outer cabinet, plastics accessories

• Product not used for personal or domestic purpose

• CUSTOMER MUST PRESENT THE SALES INVOICE OR RECEIPT FOR 2 YEARS WARRANTY SERVICES.

• All require for service, please contact Fortress Service Centre Hotline, Tel: [phone]

NOTES

• This appliance must be plugged or connected into a specific 220-240V socket. Please make sure the plug is fully plugged-in before use. Do not use any adapter or extension cord.
• This appliance is a high energy consumption product, please do not use it with other high energy consumption products in the same supply socket.
  • THE APPLIANCE IS FOR HOUSEHOLD USE ONLY.

ENVIRONMENT

Do not throw away the appliance with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help preserving the environment.

IMPORTANT NOTICES

IN NO EVENT SHALL OUR COMPANY OR THE SUPPLIER BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE ORINABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INJURY, LOSS OF PROPERTY, BUSINESS PROFITS, BUSINESS INTERRUPTION) OR FROM ANY BREACH OF WARRANTY, EVEN IF OUR COMPANY OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL OUR COMPANY OR SUPPLIER'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

Specifications, designs and dimensions are subject to change without prior notice.

fortress 豐澤牌

變頻分體冷氣機

使用說明書

型號

FSAV10M16 FSAV13M16 FSAV19M16

Illustration of hands installing or adjusting a device panel (no text or symbols visible)

Diagram showing a structural component with a downward arrow indicating force or direction (no text or symbols present)

清洗格栅、機殼及遙控器

Two hand-drawn diagrams showing a grid of objects, possibly tools or devices, with no visible text or symbols.

Diagram of a hand holding a grid-patterned object with an arrow pointing to it, no text or symbols present.