DPH 120S - Telephone D-LINK - Free user manual and instructions

Product Type	IP Phone
Model	DPH-120S
Brand	D-Link
Power Supply	5V DC, 1A (included adapter)
Display	LCD (monochrome)
Network Interface	RJ-45 Ethernet (10/100 Mbps)
VoIP Protocol	SIP
Number of SIP Accounts	Up to 4
Call Features	Call Hold, Call Transfer, 3-Way Conference, Call Forwarding (Unconditional, Busy, No Answer)
Phonebook	Yes (store, edit, delete contacts)
Speed Dial	Yes (up to 10 numbers, 00-09)
Redial	Yes (last number and call history)
Mute	Yes
Do Not Disturb	Yes
Anonymous Call	Yes (enable/disable)
Anonymous Call Rejection	Yes
Ring Tones	4 selectable types
Language Support	English, Japanese
Time Format	12-hour or 24-hour
Volume Adjustment	Ringer, speaker, and handset volume adjustable
MAC Address Display	Yes
Firmware Update	Automatic via TFTP/FTP
Cleaning	Wipe with a dry, soft cloth. Do not use liquids or abrasives.
Safety	Use only the provided power adapter. Avoid exposure to moisture.
Spare Parts and Repairability	Contact D-Link support for service; no user-replaceable parts.

Frequently Asked Questions - DPH 120S D-LINK

How do I configure the IP address on my DPH-120S?

Press the Menu key, then use the arrow keys to navigate to DHCP. Select Enable to obtain an IP address automatically, or Disable to enter a static IP. If disabling, enter the IP Address, Subnet Mask, and Router IP provided by your ISP. Press OK to save.

How to set up call forwarding?

Call forwarding must be configured via the web browser. Open a browser and enter the phone's IP address followed by :9999. Log in (default credentials are blank). Go to Phone Settings, under Call Forward, check the desired conditions (No Answer, Busy, or Unconditional) and enter the forwarding number. Click Submit.

How to store a number in the phonebook?

Press and hold the Phonebook key until 'Name:' appears. Enter the contact name using the numeric keypad (press multiple times for letters) and press OK. Enter the phone number and press OK. Press OK again to save. To add more, repeat the steps.

How to make a speed dial call?

Lift the handset or press the Speaker button. Dial the speed dial number (e.g., 08 for the number stored at index 8). The phone will automatically dial the associated number. Speed dial numbers (00-09) are configured in the web configuration menu under Speed Dial.

How to transfer a call?

While on an active call, press the Hold key to put the caller on hold. Dial the extension or phone number to which you want to transfer the call. Then press the Transfer key. The call is transferred immediately.

How to set up a three-way conference?

Start a call with the first person. Press the Hold key to place them on hold. Dial the number of the second person and wait for them to answer. Press the Conference (3-Way) key to join all three parties in a conference call.

What to do if there is no dial tone?

First, check all cable connections (Ethernet and power). Ensure the power adapter is plugged into a working outlet and the phone is receiving power. Verify that the network cable is securely connected to both the phone and the router. If using DHCP, ensure the router is functioning. If the problem persists, try a factory reset via the web interface.

How to update the firmware?

The phone automatically checks for firmware updates during power-up when connected to the Internet. Ensure the FTP Server, Login ID, Password, and Firmware Filename are correctly set in the web configuration menu under Management > Firmware Update. If a new version is found, it will download and install automatically.

How to reset the phone to factory defaults?

Access the web configuration menu by entering the phone's IP address with port :9999 in a browser. Log in, then click on Management. Select Restore Factory Setting and confirm. The phone will reboot with default settings.

How to adjust the volume on the DPH-120S?

To adjust ringer volume, make sure the handset is on hook, then press the Up or Down arrow keys. For speaker volume (when using speakerphone), press the same keys while on a call. To adjust handset volume, pick up the handset and press Up or Down.

USER MANUAL DPH 120S D-LINK

1.0 INTRODUCTION....4
2.0 PACKAGE CONTENT....4
3.0 LIST OF FIGURES....5
4.0 SUMMARY OF KEY FUNCTIONS 6
5.0 CONNECTING THE IP PHONE 7
6.0 IP PHONE SETUP 8

6.1 MENU SUMMARY....8
6.2 D ISPLAY NAME....10
6.3 ADSL IADUP....10
6.4 DHCP Y(DAMIC HOST CONFIGURATION PROTOCOL) 11
6.5 DNS ER\SER IP....13
6.6 SNTP ERSER IP 13
6.7 DO NOT DISTURB 14
6.8 CF ( CALL FORWARD) UNCONDITIONAL....14
6.9 CF CALL FORWARD) USER BUSY....14
6.10 CF (CALL FORWARD) NO ANSWER 14
6.11 ANONYMOUS CALL.... 15
6.12 ANONY CALL REJ (ANONYMOUS CALL REJECTION).... 15
6.13 RINGING TYPE 15
6.14 MAC DRESS 16
6.15 VERSION 16
6.16 L LANGUAGE SELECTION....16
6.17 TIME FORMAT.... 16
6.18 VOLUME ADJUSTMENT 17

6.18.1 Ringer Volume 17
6.18.2 Speaker Volume 17
6.18.3 Handset Volume 17

8.1.1 IP Address....31
8.1.2 SIP Number.... 31

8.2 S PEED DIALING....32
8.3 A ANSWERING A PHONE CALL 32
8.4 S WITCHING TO ANOTHER LINE 32
8.5 M UTE....32
8.6 CALL TRANSFER 33
8.7 REDIAL 33

8.7.1 Last Dialed Number 33
8.7.2 Through Call History.... 33

8.8 ON HOLD 34
8.9 CALL FORWARD....34
8.10 THREE WAY CONFERENCE....34

9.0 USING THE PHONEBOOK 35

9.1 DIALING FROM THE PHONEBOOK 35
9.2 STORING A NUMBER 35
9.3 EDITING A NUMBER 36
9.4 DELETING A NUMBER 36

10.0 TROUBLESHOOTING 37

1.0

INTRODUCTION

Voice over IP (also known as Internet Phone) is a technology that allows anyone to make a telephone call over the Internet. This is a quick user guide for the DPH-120S SIP Phone. It is intended to help you configure the telephone and have it ready to run within a few minutes. Please follow the user guide carefully as troubleshooting the telephone can be very difficult and time consuming.

2.0

PACKAGE CONTENT

The following materials are included in the package. Please check the package to ensure that all the materials are listed below. Contact your supplier immediately if an item is missing.

Blue flexible cable wrapped in plastic wrap (no text or symbols visible)

Ethernet Cable (1.8 metre) CD

IP Phone (Model: DPH-120S)

Black D-Link 3.0 power adapter with attached black cable and terminal connector (no visible text or symbols on body)

Power Adaptor (5V DC)

3.0 LIST OF FIGURES

Diagram for D-Link IP Phone (Model: DPH-120S)

4.0 SUMMARY OF KEY FUNCTIONS

Keys Functions
(1) LCD Display Displays menu, time, clock, name, phone number, call status
(2) OK/Right	Confirm setting change, exit menu, dial, save changes
(3) Menu Access the phone menu
(4) Mute/Function Disable user's microphone so that the person on the other line can not hear anything, access the language selection, access the time format
(5) Transfer Transfer the person you are currently having a conversation to another line
(6) Redial/Call History Redial last dialed number, access redial menu
(7) Hold Place the person on the other line on hold, answer call waiting
(8) Speaker Phone Enable user to use the phone without using the handset
(9) Speaker Phone Indicator Indicates that phone is currently in speaker phone mode
(10) Down Cycle through the phone menu, adjust volume
(11) Up Cycle through the phone menu, adjust volume
(12) Cancel/Left	Deny changes, cancel phone calls, ignore phone calls, backspace
(13) Voice Message	Check voice message
(14) 3-Way Conference	Enable 3-way conference
(15) Phonebook	Access the phonebook
(16) Numeric Keypad	Input IP/phone number/alphabet characters

5.0 CONNECTING THE IP PHONE

Connect the IP Phone as the following diagram:

Wide Area Network / Internet

6.1 Menu Summary

graph TD
    A["Press the MENU key"] --> B["Display Name: kevin"]
    B --> C["ADSL DIALUP: ENABLE/DISABLE"]
    C --> D["ADSL DIALUP: ENABLE"]
    C --> E["ADSL DIALUP: DISABLE"]
    D --> F["ADSL ID: mike_2004"]
    F --> G["ADSL Password: *********"]
    E --> H["ADSL DIALUP: DISABLE"]
    G --> I["Enable Disable"]
    H --> J["IP Address: AUTO"]
    H --> K["IP Address: 061.063.083.254"]
    I --> L["Subnet Mask: AUTO"]
    L --> M["Router IP: AUTO"]
    J --> N["Subnet Mask: 255.255.254.000"]
    K --> O["Router IP: 061.063.083.254"]
    M --> P["DNS Server IP: 061.063.082.001"]
    O --> P
    P --> Q["SNTP Server IP: 216.133.140.77"]
    R["Enable DISABLE - select enable or disable\nAUTO - IP address given by the router or ISP"] --> P

graph TD
    A["SNTP Cycle: 01"] --> B["Do Not Disturb: ENABLE/DISABLE"]
    B --> C["CF Unconditional: ENABLE/DISABLE"]
    C --> D["CF User Busy: ENABLE/DISABLE"]
    D --> E["CF No Answer: ENABLE/DISABLE"]
    E --> F["Anonymous Call: ENABLE/DISABLE"]
    F --> G["Anony Call Rej: ENABLE/DISABLE"]
    G --> H["Ring Type: Ringing1/2/3/4"]
    H --> I["MAC Address: 00D0E90137DB"]
    I --> J["Version: V: 1.0"]
    J --> K["Press the MENU key"]
    K --> L["UPDATE CHANGES? <OK> OR <CANCEL>"]

Ringing1/2/3/4 - select ringing1, 2, 3 or 4

NOTE 1: If you made any modifications, you may quit setup at any time by pressing MENU + OK to save and exit or MENU + CANCEL to quit without saving. The phone will automatically exit from the menu screen if there are no inputs from the user.

NOTE 2: Use

or

to select ENABLE or DISABLE.

NOTE 3: Left arrow key

can be used as Backspace key.

6.2 Display Name

- Press

- Enter the display name

Display Name: kevin

6.3 ADSL Dialup

Some Internet Service Provider (mostly ADSL) uses PPPoE which requires that the user enter an ID and a password to access the Internet. In this case, enable ADSL DIALUP and enter the PPPoE ID and PPPoE password.

ENABLE ADSL Dialup

1

- Press

• Use

to select ENABLE

2

- Press

- Enter the ADSL ID

ADSL ID: My_ID

3

- Press

- Enter ADSL password

ADSL Password: *************************

DISABLE ADSL Dialup

- Press

- Press

to select DISABLE

6.4 DHCP (Dynamic Host Configuration Protocol)

DHCP allows the network administrator to distribute IP addresses when a computer is plugged into a different place in the network. If your ISP provides static IP address, you must disable DHCP and enter the IP address provided.

ENABLE DHCP

1

- Press

- Use

or

to set DHCP to ENABLE

2

- Press

• IP address automatically acquired

IP Address: 61. 63. 83. 96

3

- Press

- Subnet mask automatically acquired

Subnet Mask: 255.255.254.0

4

- Press

- Router IP automatically acquired

Router IP: 61. 63. 83.254

DISABLE DHCP

1

- Press

- Use

or

to set DHCP to DISABLE

DHCP: DISABLE

2

- Press

• Enter the IP address

IP Address: 061.063.083.019

3

- Press

- Enter the subnet mask

Subnet Mask: 255.255.254.000

4

- Press

- Enter the router IP address

Router IP: 061.063.088.019

6.5 DNS Server IP

The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. There is probably a DNS server within close geographic proximity to your ISP that maps the domain names in your Internet requests or forwards them to other servers in the Internet.

- Press

• Enter DNS server IP

DNS Server IP: 061.063.082.001

6.6 SNTP Server IP

Simple Network Time Protocol (SNTP) is a protocol used to help match your system clock with an accurate time source. If you do not know your SNTP Server IP, please ignore this section. SNTP Server IP address can be either URL or IP.

- Press

- Enter SNTP server IP or URL

SNTP Server IP: 216.133.140.78

6.7 Do Not Disturb

This setting allows the user to reject all incoming phone calls.

6.8 CF (call forward) Unconditional

Enable CF Unconditional to forward all the incoming calls to another number. Otherwise set to disable. You will need to use a web-browser to input the forwarded phone number. Refer to section 7.0 for more information on call forwarding.

6.9 CF (call forward) User Busy

Forward all the incoming calls to another number when user is busy on the phone.

6.10 CF (call forward) No Answer

Forward all incoming calls to another phone number after a certain number of rings.

6.11 Anonymous Call

Enables the caller (user) to hide the name and phone number from the receiver.

- Press

- Use

or

to select ENABLE or DISABLE

6.12 Anony Call Rej (Anonymous Call Rejection)

Reject any anonymous incoming calls.

- Press

- Use

or

to select ENABLE or DISABLE

6.13 Ringing Type

Select the ring tone. There are four ring tones in total.

- Press

- Use

or

to select the ring type

Ringing Type: Ringing4

NOTE: At this point, you may save the settings and exit. The next two sections explain how to obtain the MAC address and firmware version.

- Press

to exit menu

- When asked to save or cancel, press

to SAVE

6.14 MAC Address

This menu displays the MAC address. User cannot modify MAC address.

- Press

• MAC address is displayed on the screen

MAC Address: 00D0E9017DB

6.15 Version

Version menu displays the firmware version. You cannot modify the version number.

- Press

- Firmware

version is displayed on screen

Version: V: 1.0

6.16 Language Selection

The VoIP Phone (model no. DPH-120S) supports two languages: Japanese and English.

- Press

followed by

Language: English

- Use

or

to select the preferred language

- Press

when done

6.17 Time Format

You may select the 12hr or 24hr time format.

- Press

followed by

Time Format: 24Hours

- Use

or

to select the time format

- Press

when done

6.18.1 Ringer Volume

While the handset is in place,

• Press
  to increase the ringer volume and
  to decrease the
  ringer volume

6.18.2 Speaker Volume

While the handset is in place,

• Press
• Press
  to increase the speaker volume and
  to decrease the
  speaker volume

6.18.3 Handset Volume

• Pick up the handset and press

to increase the volume or press

to decrease the volume

The configuration menu can be accessed using a web browser. Some advanced features such as CF Unconditional, CF User Busy and CF No Answer must be setup from the web browser.

7.1 Accessing Configuration Menu

• Open the web browser (ie. Internet Explorer, Netscape...)
  • Type in the IP Address of the phone followed by :9999

IP address is provided by your Internet Service Provider (ISP). If your ISP supports DHCP, you may obtain the IP address from you phone. Press MENU and scroll down to IP address.

- Enter User Name and Password (leave User Name and Password blank if you are installing the phone for the first time)

- Click OK

7.2 Web Login Setting

User Name	Configuration menu login name.
Password	Configuration menu login password.
NTP Server IP	Network Time Protocol (NTP) is a protocol used to help match your system clock with an accurate time source (eg atomic clock, time server). It is good practice to have all your networked computers synchronized with one server.
Time Zone	Select your time zone. If there is daylight saving in your area, click the check box.
TFTP Server	Enable or disable TFTP server to allow transfer of firmware from a computer to the IP phone.
FTP Client	Enable or disable IP phone to download files from FTP server and update the firmware automatically.
Remote Config Password	Remote password to access the configuration menu from VoIP software (You may download this software from your supplier's website). Default password is 1234.

7.3 Management Setting – Restore Factory Setting

Click on Management. Select Restore Factory Setting and the above screen will display on the screen.

Restore Factory Setting Restores all the settings back to factory default settings.

7.4 Management Setting – Firmware update

FTP server, login ID, login password and firmware filename are preset when you purchase the phone. These are required to download and update the firmware.

FTP Server

FTP Server address.

Login ID

Login ID provided by your supplier.

Login Password

Login password provided by you supplier.

Firmware Filename

Updated firmware filename. Do not change the file name unless specified by your supplier.

7.5 Network Setting - DHCP

Select DHCP if you have cable internet.

DHCP Server

Dynamic Host Configuration Protocol (DHCP) Server address. This IP address information is obtained automatically from your ISP.

DNS Server

DNS address provided by your ISP.

7.6 Network Setting - PPPoE

Choose PPPoE if your ISP uses PPPoE. Most DSL users use PPPoE.

PPPoE ID

PPPoE ID/username provided by your ISP.

PPPoE Password

PPPoE password.

DNS Server

DNS address provided by your ISP.

7.7 Network Setting - Static IP

Choose Static IP network setting if all Wide Area Network IP is provided to you by your ISP.

IP Address

IP address assigned to you by your ISP.

Router IP

Router IP address.

Subnet Mask

Subnet mask address.

DNS Server

DNS server address provided by your ISP.

NOTE: RESTART the system for new settings to take effect after you modify the IP address.

7.8 SIP Setting – SIP Phone Setting, Registrar and Outbound Proxy Server

Session Initiation Protocol (SIP) is the most popular Voice over IP standard. It enables two or more people to make phone calls, share multimedia and make multimedia conference over the internet. Please have an administrator setup these settings for you or obtain this information from your SIP service provider.

SIP Phone Port Number	SIP phone port number.
Registrar Server Domain Name/IP Address	Registrar server domain name or IP address.
Registrar Server Port Number	Registrar server port number.
Authentication Expire Time	The time that the phone waits to connect to the SIP server after the user dialed a number. If still not connected, the phone will disconnect and redial.
Outbound Proxy Domain Name/IP Address	Outbound proxy domain name or IP address.
Outbound Proxy Port Number	Outbound proxy port number.

7.9 SIP Setting - Others

Others
Session Timer	1800	sec.
Media Port	41000
Prack	Disable Enable
Session Refresher	None UAC UAS
Session Timer Method	Invite Update

This section is for network administrators.

Session Timer	The time interval in which the phone periodically refresh SIP sessions by sending repeated INVITE requests. These INVITE requests allow the user agent or proxies to determine the status of the SIP session.
Media Port	Real-time Transport Protocol port number. Provides end-to-end transfer of data with real-time audio.
Prack	Prack ensures that media information is exchanged and that network checks before connecting the call. Select Enable for a more reliable connection.
Session Refresher	Select None to disable SIP session timer support.Select UAC to initiate SIP request.Select UAS to receive SIP request and then return a response.
Session Timer Method	Select SIP request method. Default method is Invite.
UDP/TCP	Select SIP signal transmission method. Default method is UDP.

7.10 SIP Account Settings

SIP Account Setting
Default Account	Account 1
Account 1 Setting
Account Active	Disable Enable
Display Name	Johnson
SIP User Name	29102626
Authentication User Name	29102626
Authentication Password	29102626
Register Status	UnRegister
Account 2 Setting
Account Active	Disable Enable
Display Name
SIP User Name
Authentication User Name
Authentication Password
Register Status	UnRegister

You may have up to 4 accounts. i.e., the IP phone can receive up to four different phone numbers.

Default Account	When you dial a number, the default account is used to dial. User Name of default account is displayed on the receiver's IP phone.
Account Active	Enable or disable this account.
Display Name	Display name on the IP phone.
SIP User Name	User name.
Authentication User Name	Name used to access SIP server.
Authentication Password	User password to access SIP server.
Register Status	Displays if the current phone is registered or unregistered with SIP server.

7.11 STUN Setting - STUN Server Setting, UPnP Setting

STUN

Simple Traversal of User Datagram Protocol through Network Address Translators is a protocol that allows applications to determine the types of NATs and firewalls are in between them and the internet. STUN also provides the ability for applications to determine the public IP addresses allocated to them by the NAT.

STUN Domain Name/IP Address

Enter STUN domain name or IP address if STUN is enabled.

UPnP

Enable or disable universal plug and play. Some NAT supports UPnP so STUN is not required and must be disabled.

7.12 Voice Setting and QoS

Codec

Voice Compression Algorithm priority settings. Select from the most used codec to the least used codec.

RTP Packet Length

Real-Time Transfer Protocol (RTP) packet length.

VAD

VAD detects voice activity and adjusts the signal to a target power level. It ensures that background noise or echo does not get amplified to the target power level.

DTMF Method

Select the tone method for IP phone.

Voice TOS

Sets the type of service for this Internet datagram.

VLAN

Enable or disable virtual LAN.

VLAN Priority

Set the virtual LAN Priority.

VLAN ID

Virtual LAN ID.

7.13 Phone Settings – Phone Setting

Phone Setting
Ringer Type	RingType 4
Hold Tone	○ Melody ○ Tone
Do Not Disturb	○ Disable ○ Enable
Call Waiting	○ Disable ○ Enable
Anonymous Call	○ Disable ○ Full URI ○ Display Name
Anonymous Call Reject	○ Disable ○ Enable
Call Forward	□ No Answer
	□ Busy
	□ Unconditional

Recall you can only enable or disable call forwarding from the IP phone MENU key. With the web-browser, you can enter the forwarded phone numbers in the Phone Setting menu.

Tone Setting	Select the tone for particular country
Ringer Type	Select the type of ring (1 to 4).
Hold Tone	Select melody or tone when HOLD key is pressed.
Do Not Disturb	Reject all incoming calls.
Call Waiting	Enable or disable call waiting.
Anonymous Call	If DISABLE is selected, full URI and name are sent to the receiver's phone when the user makes a phone call. The URI and name of the caller are displayed on the receiver's phone.When Full URI is selected, only user name is displayed on the receiver's phone when the user makes a phone call.When Display Name is selected, only name is displayed on the receiver's phone when the user makes a phone call.
Anonymous Call Reject	Select Enable to reject anonymous calls.

Call Forward

Click No Answer to enable call forward to another number when no one answers the phone after 180s (default). The timer can be changed from 0-600s. Refer to section 7.14 to change the timer.

Click Busy to enable call forward to another number when user is busy on the phone.

Click Unconditional to transfer all incoming calls to another number.

Enter the call forward number on the text box.

7.14 Phone Setting - Timer

Timer
NTP Recycle Timer	1	hour [1 - 24] Network Time Adjustment Period
Inter Digit Timer	5	sec. [0 - 60] 0: Disable
Originating Not Accept Timer	180	sec. [0 - 600] 0: Disable
Incoming No Answer Timer	180	sec. [0 - 600] 0: Disable
Hold Recall Timer	180	sec. [0 - 600] 0: Disable
Auto Speaker Off Timer	30	sec. [0 - 600] 0: Disable

NTP Recycle

NTP

recycle

time.

Inter Digit

The time interval that the IP phone waits to detect the end of DTMF digits. No more digits are accepted after this period and the phone begins to dial.

Originating Not Accept

The time interval that the caller's phone waits to establish a call. If the receiver fails to answer the phone during this time interval, the caller's phone will automatically disconnect.

Incoming No Answer

The time interval that the receiver's phone will ring. If the receiver fails to answer the phone during this time interval, the phone will automatically disconnect.

Hold Recall

The time interval that the caller is put on hold before the phone automatically disconnect.

7.15 Call Tracing Log

No.	Trace Log
000	10 FW Version 01.00.00
001	12 ReadSetupInfo: 0.
002	16 Basic number for random: (61)
003	10 Language (0)
004	10 Remote Config Task Running
005	$
006	11 Err: invalid IP.
007	Upnp socket init successful

Call Tracing Log keeps a record of all the phone activities. This log is used by our engineers to troubleshoot hardware problems.

7.16 Phone Book

Phonebook menu allows the user to add, modify and delete phone numbers. To add, type in the name and number then click NEW to add. To modify/delete, select the name from the list and click modify/delete.

Name

Name that you would like to add.

Number

Phone number that corresponds to the name.

7.17 Speed Dial

Speed Dial Setting (Maximum 63 Char.)
Number 00	29102627	Number 01
Number 02		Number 03
Number 04		Number 05
Number 06		Number 07
Number 08		Number 09
Update Cancel

Speed dial numbers can be accessed from the IP phone. Refer to section 8.2 for speed dial info.

Number 0x

Speed dial phone number. 0x is the speed dial number.

7.18 Restart System

Press [Restart] Button, IP Phone system will reboot!

Restart

Click Restart to update all the modifications and reboot the system.

1. Press OK

or wait until the timer expires to dial.

8.1.2 SIP Number

Note: You have to register with SIP server to use SIP number.

1. Lift handset

or wait until the timer expires.

8.2 Speed Dialing

1. Lift handset

1. Dial Speed Dial number.

For example: dialing speed dial number 08

8.3 Answering a Phone Call

Note: The CANCEL key may be used to reject a call.

When phone rings:

1. Lift handset

8.4 Switching to Another Line

While having a conversation:

1. Press Hold to switch to another line.

8.5 Mute

Note: While mute is activated, sound from the caller can be heard from your speaker but your sound can't be heard by the caller.

While having a conversation:

1. Press Mute

. You may press Mute key again to resume conversation.

8.6 Call Transfer

While having a conversation:

1. Press Hold ☐ to put the person on the other line on hold.
2. Dial the IP address or the extension number where you like the call to be transferred.
3. Press Transfer ☐ to transfer the call.

8.7 Redial

Note: To return to idle mode, press CANCEL key

8.7.1 Last Dialed Number

1. Lift handset or press SPEAKER button

1. Press Redial ☐ to dial the last dialed number.

8.7.2 Through Call History

1. Press Redial ☐ . Do not lift the handset when you press Redial.
2. Press Redial again to cycle through the dialed, missed and received calls.
3. Press DOWN key to scroll down the dialed, missed or received lists until the number is displayed on the screen.
4. Pickup the handset or press OK

8.8 On Hold

Note: To transfer a call while on hold, press the TRANS key. Dial the extension/phone number and press the TRANS key again to transfer the call.

While having a conversation:

1. Press HOLD

(Press HOLD again to resume conversation)

8.9 Call Forward

Please refer to IP Phone Setup and Web Browser Configuration section to setup call forwarding.

8.10 Three Way Conference

1. Pick up the handset and call Person A.

1. After Person A pick up the phone, press Hold key ○ to place Person A on hold.
2. Dial the extension or phone number of Person B and wait until Person B picks up the phone.
3. Press Conference key to begin 3-way conference.

graph TD
    A[" "] <--> B[" "]
    C[" "] <--> D[" "]
    E[" "] <--> F[" "]
    G[" "] <--> H[" "]

Person B

9.1 Dialing from the Phonebook

1. Press the PHONE BOOK key

to access the phone book.

1. Press

to scroll down the list until the name is displayed on the screen.

1. Press OK

to dial.

9.2 Storing a Number

1. Press and hold the PHONE BOOK key on the screen.

until "Name:" is displayed

1. Enter a name then press OK

1. Enter the number that corresponds to the name and press OK

1. Press OK

again to save the phonebook.

1. Repeat Step 1 to 4 to store another phone number.

9.3 Editing a Number

1. Press the PHONE BOOK key

to access the phonebook.

1. Press

until the name is displayed on the screen.

1. Press the PHONE BOOK key

again.

1. Select "Edit" and press OK

to edit.

1. Enter a new name and press OK

1. Enter the new phone number and press OK

1. Press OK

to save and override the previous name and phone number.

9.4 Deleting a Number

1. Press the PHONE BOOK key

to access the phonebook.

1. Press

until the name you want to delete is selected.

1. Press the PHONE BOOK key

again.

1. Select "Delete" and press OK

to delete.

1. Press OK

again to save the new list on the phonebook.

10.0 Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION	RECOMMENDED
There are no DIAL tone	1. Check if there are any loose connections.
Nothing is displayed on the LCD screen	1. Check if power cord is connected properly.2. Check if there is 120V AC coming from the power outlet.
How to update Firmware?	1. ATC IP Phone automatically updates firmware when it powers up (while connected to the internet).
Why can’t I dial my friend’s SIP number?	1. Check Registrar Server Domain Name/IP address and Outbound Proxy Domain Name/IP Address (under SIP Settings in Configuration Menu). Make sure you have the right Name or IP Address.2. Check the LCD display on your phone to see if there is a name or number displayed on the screen. If the name or number is not displayed, use a web browser and access the configuration menu. Make sure that the Registrar Server Domain Name/IP Address is correct.3. Check the register status under SIP Account Settings in the configuration menu (from web browser). If your status is unregistered, it means you do not have a SIP account. Contact your SIP service provider to get an account.
Why isn’t my firmware updating?	1. Your IP phone automatically detects for new firmware when you unplug the power. If new version is available the phone will automatically update the firmware.2. Check if FTP address is correct.

ACTION

	3. Check with your supplier if firmware filename is correct.
I accidentally set DSL to enable and now the phone does not boot up	1. Unplug the power cord from the IP phone. Wait 2 seconds and plug the power cord back in the IP phone. Press and hold MENU key. The system should bypass boot up and go straight into phone setup menu. Modify the phone setting and make sure you save it before you exit.
Why do I get “Can’t Upgrade Now” screen when I click [Submit] in the configuration menu?	1. Make sure you exit setting mode (phonebook, menu, speed dial...) before you click [Submit] in the configuration menu.