DTP2 T 211 - AV Extender Extron - Free user manual and instructions

Product Type	HDMI Twisted Pair Transmitter (DTP2 T 211)
Brand	Extron
Model	DTP2 T 211
Video Support	Up to 4K @ 60 Hz with 4:4:4 chroma sampling (with DTP2 receiver)
HDMI Compliance	HDMI 2.0b, HDCP 2.3
Maximum Distance	330 ft (100 m) over shielded CATx cable
Input Connectors	1 x HDMI (type A), 1 x 3.5 mm stereo mini jack (analog audio)
Output Connector	1 x RJ-45 (DTP2 twisted pair)
Control Connector	1 x 5-pole captive screw (RS-232/IR pass-through)
USB Port	1 x mini USB (front panel for configuration/firmware updates)
Audio Embedding	Analog stereo audio can be embedded onto HDMI (selectable via SIS)
Remote Power	Supports DTP2 remote power (48 VDC) over twisted pair
Power Supply	External 12 VDC, 1.5 A (included with transmitter); Everlast 7-year warranty
Dimensions (H x W x D)	1.0 in x 8.7 in x 6.0 in (2.5 cm x 22.1 cm x 15.2 cm)
Weight	Approximately 1.5 lbs (0.7 kg)
Enclosure Type	Metal, quarter rack width
Mounting Options	Tabletop, rack shelf, under-desk, or projector bracket (receiver)
LED Indicators	Power, input signal, link, output signal
Compliance	FCC Class A, JITC certified
Cleaning	Use 70% isopropyl alcohol or non-ammonium disinfectant; spray on cloth, not directly
Safety	Electrostatic sensitive; follow grounding practices; use shielded cables for FCC compliance
Warranty	3 years for unit, 7 years for Everlast power supply

Frequently Asked Questions - DTP2 T 211 Extron

How far can the DTP2 T 211 transmit HDMI signals?

Up to 330 feet (100 meters) over a shielded CATx cable (Extron XTP DTP 24 recommended).

Does the DTP2 T 211 support 4K at 60 Hz with 4:4:4 chroma?

Yes, but only when connected to a matching DTP2 receiver (e.g., DTP2 R 211). With legacy DTP inputs, resolution is limited to 4K @ 30 Hz 4:4:4.

Can the transmitter be powered remotely?

Yes, if both units are DTP2 series and the ground jumper is closed. The receiving unit can provide 48 VDC remote power over the twisted pair cable. The SEND POWER toggle switch on the front panel must be set appropriately.

How do I embed analog audio on the HDMI output?

Use the 3.5 mm stereo input on the transmitter. Configure the audio input via SIS commands: Auto (default) embeds analog audio only when no digital audio is detected, Force Analog always embeds, or No Embedding passes original digital audio.

What is the purpose of the LockIt lacing bracket?

The LockIt bracket secures HDMI cables to the connector, preventing accidental disconnection. It is installed by loosening the HDMI screw, placing the bracket over it, then tightening and adding a tie wrap.

How do I reset the DTP2 T 211 to factory defaults?

Use the SIS command EscZXXX← to reset the unit to factory default settings. The response will be Zpx←.

Is the DTP2 T 211 compatible with unshielded CATx cable?

Yes, it works with UTP cable, but shielded (STP) cable is strongly recommended for optimal performance and to meet FCC Class A emissions limits. Use CAT 6a or CAT 7 STP for best results.

What is HDCP Visual Confirmation?

When HDCP-encrypted content is sent to a non-compliant display, the transmitter outputs a full-screen green signal to indicate that protected content cannot be viewed.

How do I update firmware on the transmitter?

Download Extron Firmware Loader from www.extron.com. Connect via the front panel USB port, select the device, browse for the .s19 firmware file, and click Begin. The update takes a few minutes.

Can I clean the transmitter with alcohol wipes?

Yes, use a lint-free cloth dampened with 70% isopropyl alcohol or a disinfectant with ≤2% sodium hypochlorite. Do not spray directly onto the device.

USER MANUAL DTP2 T 211 Extron

HDMI Twisted Pair Transmitters and Receivers

User Guide

DTP Systems

Safety Instructions

Safety Instructions • English

WARNING: This symbol, when used on the product, is intended to alert the user of the presence of uninsulated dangerous voltage within the product's enclosure that may present a risk of electric shock.

ATTENTION: This symbol, ⚠️, when used on the product, is intended to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website, www.extron.com.

All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks ( ^® ), registered service marks ( ^SM ), and trademarks ( ^TM ) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):

Registered Trademarks (®)

Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, eLink, Everlast, Flat Field, FlexOS, Glitch Free, Global Configurator, Global Scripter, GlobalViewer, Hideaway, HyperLane, IP Intercom, IP Link, Key Minder, LinkLicense, LockIt, MediaLink, MediaPort, NAV, NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, ShareLink, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation, System INTEGRATOR, TeamWork, TouchLink, V-Lock, VN-Matrix, VoiceLift, WallVault, WindoWall, XPA, XTP, XTP Systems, and ZipClip

Registered Service Mark(SM): S3 Service Support Solutions

Trademarks (TM)

AAP, AFL (Accu-RATE Frame Lock), ADSP (Advanced Digital Sync Processing), AVEdge, CableCover, CDRS (Class D Ripple Suppression), Codec Connect, DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), Driver Configurator, DSP Configurator, DSP Configurator Pro, DSVP (Digital Sync Validation Processing), EQIP, FastBite, Flex55, FOX, FOXBOX, InstaWake, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, PendantConnect, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action Switching, True4K, True8K, VectorTM 4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference; correcting the interference is at the expense of the user.

ATTENTION:

• This unit was tested with shielded I/O cables on the peripheral devices. Shielded cables must be used to ensure compliance with FCC emissions limits.
• For more information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide on the Extron website.

Conventions Used in this Guide

Notifications

The following notifications are used in this guide:

CAUTION: Risk of minor personal injury.

NOTE: A note draws attention to important information.

Software Commands

Commands are written in the fonts shown here:

^AR Merge Scene,,Op1 scene 1,1 ^B 51 ^W^C
[01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]
Esc X1 * X17 * X20 * X23 * X21 CE ← 

NOTE: For commands and examples of computer or device responses mentioned in this guide, the character "0" is used for the number zero and "O" is the capital letter "o."

Computer responses and directory paths that do not have variables are written in the font shown here:

Reply from 208.132.180.48: bytes=32 times=2ms TTL=32
C:\Program Files\Extron 

Variables are written in italics form as shown here:

ping XXX.XXX.XXX.XXX -t
SOH R Data STX Command ETB ETX 

Selectable items, such as menu names, menu options, buttons, tabs, and field names are written in the font shown here:

From the File menu, select New.

Click the OK button.

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at https://www.extron.com/technology/glossary.aspx.

Contents

Introduction....1

About this Guide....1

About the DTP2 211 Transmitter and Receiver .... 1

Control Communications....1

TP Cable Advantages ....2

Application Diagram 2

Features 3

Installation and Operation 5

Installation Overview 5

Connections....6

Transmitter Rear Panel Connections 6

Receiver Rear Panel Connections....7

Securing the HDMI Connector 9

TP Cable Termination and Recommendations....10

Power Supply Wiring....11

RS-232 and IR Connector Wiring....13

Operations....14

Front Panel Features 14

Connecting to the Front Panel USB Port 16

Resetting....16

Analog Audio Embedding (Transmitter) 16

HDMI Audio De-embedding (Receiver)....16

Remote Control....17

Introduction to SIS 17

Error Messages....17

Timeout 17

Symbols Used in this Guide 17

Symbol Definitions 18

Command and Response Table for SIS Commands....19

Downloading and Updating Firmware 21

Downloading Extron Firmware Loader....21

Installing Firmware Loader....22

Downloading Firmware to a PC 22

Updating Firmware on a DTP2 211 Device....23

Reference Information 26

Mounting the Transmitter or Receiver 26

Tabletop Mounting....26

Mounting Kits 26

UL Rack-Mounting Guidelines....27

Internal Settings....28

Best Practices for Cleaning Your Extron Products 30

Introduction

• About this Guide
  • About the DTP2 211 Transmitter and Receiver
  • Application Diagram
• Features

About this Guide

This guide describes the Extron DTP2 211 long distance High Definition Multimedia Interface (HDMI) Twisted Pair Extenders, which consists of a transmitter and receiver:

• DTP2 T 211 — 330 feet (100 meters) transmitter
• DTP2 R 211 — 330 feet (100 meters) receiver

This guide describes how to install, operate, and configure the transmitter and receiver.

About the DTP2 211 Transmitter and Receiver

The Extron DTP2 211 transmitter and receiver pair (see figure 1 on page 2) extends the usable distance of HDMI digital video with resolutions up to 4K @ 60 Hz (4:4:4), analog audio, remote power, and bidirectional RS-232 and infrared (IR) control signals over one Extron XTP DTP 24 shielded twisted pair (STP) cable (recommended), or Category CAT 6a, or CAT 7 STP, or unshielded twisted pair (UTP) cable up to 330 feet (100 meters).

The DTP2 211 devices extend the digital signal to Legacy DTP inputs 330 feet (100 meters) with a maximum resolution of up to 4K @ 30 Hz, 4:4:4, supporting data rates up to 10.2 Gbps.

The DTP2 211 devices extend the digital signal to DTP2 inputs 330 feet (100 meters) with a maximum resolution of up to 4K @ 60 Hz, 4:4:4, supporting data rates up to 18 Gbps.

Both units are HDMI (2.0b and 1.4) and HDCP (2.3 and 1.x) compliant. EDID is negotiated from source to sink, with the transmitter and receiver transparent during the exchange. The transmitter input always reports to the source as an HDCP-authorized device, so signal from devices such as Apple products are always encrypted. This cannot be disabled.

• DTP2 transmitters feature configurable analog audio embedding that can be configured via Simple Instructions Set (SIS) commands.
• DTP2 receivers feature configurable digital audio de-embedding, which can be selected using the audio toggle switch on the rear panel.

The DTP2 211 transmitter and receiver are housed in 1 inch tall, quarter rack width, 6 inches deep metal enclosures. They can be set on a tabletop, mounted in a rack, or under or through furniture. The receiver can also be mounted on a projector bracket.

Control Communications

The RS-232 and IR communications are passive pass-through only. The transmitter and receiver do not generate or respond to the RS-232 and IR communication signals. EDID is negotiated from source to sink, with the transmitter and receiver transparent during the exchange. The transmitter input always reports to the source as an HDCP-authorized device, so signals from devices such as Apple products are always encrypted. This cannot be disabled.

TP Cable Advantages

Twisted pair cable is much smaller, lighter, more flexible, and less expensive than coaxial or HDMI cable. These transmitter and receiver twisted pair (TP) products make cable runs simpler and less cumbersome. Termination of the cable with RJ-45 connectors is simple, quick, and economical.

ATTENTION:

Figure 1. Typical DTP2 211 Transmitter and Receiver Application

Features

• Transmits HDMI plus control and analog audio up to 330 feet (100 meters) over a shielded CATx cable — The DTP2 T 211 provides high reliability and maximum performance on an economical and easily installed cable infrastructure.
• Receives HDMI plus control and analog audio up to 330 feet (100 meters) over a shielded CATx cable — The DTP2 R 211 provides high reliability and maximum performance on an economical and easily installed cable infrastructure.

• DTP2 R 211 inputs and output —

• Input: One DTP2 twisted pair input on RJ-45
  • Outputs: One HDMI, stereo audio on captive screw

• DTP2 T 211 inputs and output —

• Inputs: One HDMI, one 3.5 mm stereo mini jack for audio
  • Output: One DTP2 twisted pair input on RJ 45

- Supports computer and video resolutions up to 4K/60 @ 4:4:4 — Support of 4K/60 at 4:4:4 chroma sampling requires connection to a matching DTP2 product.

- Stereo audio de-embedding (DTP2 R 211) — The captive screw stereo output is selectable for de-embedded or pass-through analog audio.

- Analog stereo audio embedding (DTP2 T 211) — Analog stereo audio signals can be selectively embedded onto the digital video output signal and transported over DTP. The DTP2 T 211 can be set to pass the embedded digital audio, embed the analog audio, or to automatically embed the analog audio when no digital audio is detected.

- Accepts additional analog stereo audio signals — The DTP2 R 211 accepts stereo analog audio from a DTP enabled product. The DTP2 T 211 accepts stereo analog audio signals for simultaneous transmission over the same shielded twisted pair cable.

- Supported HDMI 2.0 specification features include data rates up to 18 Gbps, 3D, and HD lossless audio formats.

- Support for HDR – High Dynamic Range video — Enables greater contrast range and wider color gamut by providing the necessary video bandwidth, color depth, and metadata interchange capability for HDR video.

- HDCP 2.3 compliant — Ensures display of content-protected 4K video media and maintains interoperability with earlier versions of HDCP.

- Remote power capability with DTP2 products — For simplified installation, the receiver can be remotely powered by a DTP2-enabled product over the twisted pair connection. It can also be configured to provide power to the connected DTP2 transmitter product.

- Extron XTP DTP 24 shielded twisted pair cable is strongly recommended for optimal performance.

- Compatible with CATx shielded twisted pair cable — The DTP2 R 211 and DTP2 T 211 fully support a maximum transmission distance of 330 feet (100 meters) for all compatible resolutions when used with CATx shielded twisted pair cable. Shielded twisted pair cabling with solid center conductor sizes of 24 AWG or better is recommended for optimal performance.

- Accepts additional analog stereo audio signals — The DTP2 R 211 accepts stereo analog audio from a DTP-enabled product.

- Bidirectional RS 232 and IR pass-through for AV device control — Bidirectional RS 232 control and IR signals can be transmitted alongside the video signal, allowing remote AV devices to be controlled without the need for additional cabling.

- Supports multiple embedded audio formats — Compatible with a broad range of multi-channel audio signals, providing reliable operation with HDMI sources.

- HDCP Visual Confirmation — When HDCP-encrypted content is transmitted to a non-HDCP compliant display, a full-screen green signal is sent to the display for immediate visual confirmation that protected content cannot be viewed on that display.

• Compatible with DTP transmitters and DTP-enabled products — Enables mixing and matching with desktop and wallplate transmitters, as well as other DTP-enabled products to meet application requirements. Support for remote power requires connection to a DTP2-enabled product. Not compatible with DTP3 outputs.
• Front panel USB configuration port — Provides convenient access for information and firmware updates.
• LED indicators for signal presence, power, and link status — Provide visual indication of system status for real-time feedback and monitoring of key performance parameters.
• RJ 45 signal and link LED indicators for DTP port — Provide a means for validating signal flow and operation, allowing quick identification of connectivity issues
• JITC Certified — Successfully completed interoperability and information assurance testing for use in government applications and other mission-critical environments.
• 1-inch high, quarter rack width, metal enclosures — With low profile enclosures, the transmitter and receiver can be discreetly installed in locations such as behind a plasma or LCD flat-panel display.
• Includes LockIt HDMI cable lacing brackets — LockIt lacing brackets are used to secure HDMI cables connected to the HDMI input and output connectors, preventing accidental disconnection of the cables.
• External Extron Everlast power supply included (with the transmitter only) — Provides worldwide power compatibility with high-demonstrated reliability and low power consumption.
• Extron Everlast Power Supply is covered by a 7-year parts and labor warranty.

Installation and Operation

This section describes the installation and the operation of the DTP2 211 transmitter and receiver, including:

• Installation Overview
- Connections
- Operations

Installation Overview

To install and set up the DTP2 211 transmitter and receiver:

1. Turn off all equipment and disconnect it from the power source.
2. Mount the transmitter and receiver (optional) on a rack shelf or furniture (see Mounting the Transmitter or Receiver on page 26).
3. Connect an HDMI input source to the DTP2 T 211 input (see figure 2, © on page 6).
4. Connect an HDMI output device to the DTP2 R 211 HDMI output (see figure 3, D page 7).

NOTE: LockIt cable lacing brackets are provided to secure the HDMI cables to the port to reduce stress on the HDMI connectors and prevent signal loss due to loose cable connections (see Securing the HDMI Connector on page 9).

1. Connect the transmitter DTP2 Out RJ-45 port (see figure 2, D) to the receiver DTP2 In RJ-45 port (see figure 3, C) using a Twisted Pair Cable.

2. Connect an unbalanced stereo audio source to the 3.5 mm mini stereo input on the DTP2 T 211 (see figure 2, B) for an analog audio input.

3. Connect a balanced or unbalanced stereo or mono audio device to the DTP2 R 211 via the Audio captive screw output (see figure 3, F).

4. Set the Audio configuration toggle switch (see figure 3, E) on the DTP2 R 211 to the UP position to de-embed digital audio from the HDMI signal and output it to the captive screw output for analog audio output. Set the Audio configuration toggle switch to the DOWN position for the analog input from the TRS audio port on the Tx unit to be transported simultaneously with the digital embedded HDMI audio and output on the captive screw output (see figure 3, F).

5. Connect a serial RS-232 signal, a modulated IR signal, or both into this 3.5 mm, 5-pole captive screw Over DTP port for bidirectional RS-232 and IR communication (see figure 2, E on the transmitter and figure 3, B on the receiver).

6. Connect control devices. Connect your computer to the front panel Configuration port (see figure 9, B on page 14 on the transmitter and receiver) to configure and control the transmitter and receiver via SIS commands.

7. Power on the output display.

8. In a DTP2 transmitter to DTP2 receiver configuration, set the SEND POWER toggle switch to the UP position on the powered DTP2 device to enable sending remote power to the far end DTP2 device. Set the toggle switch to the DOWN position on the DTP2 device receiving power (see figure 9, ☐ on page 14).

ATTENTION:

13. Connect power to the transmitter or receiver.

14. Power on the source devices.

After the transmitter, the receiver, and their connected devices are powered up, the system is fully operational. If any problems are encountered, ensure all cables are routed and connected properly.

NOTE: Ensure the video source and display selected for the DDC are properly connected to the transmitter and receiver pair, and the transmitter, receiver, and display have power applied before power is applied to the video source. If the other devices are not turned on before the video source, the image may not appear.

Connections

Transmitter Rear Panel Connections

A Power inlet
B Audio input
© HDMI input
D TTP2 Output RJ-45 port
E Over DTP2 RS-232 and IR port

Figure 2. DTP2 T 211 Transmitter Connectors

Power inlet — Plug the included external 12 VDC power supply into either this 2-pole inlet or the power inlet on the receiver (see figure 3, A on page 7, and Power Supply Wiring on page 11 to wire the connector).

NOTES:

• One power supply is included with the transmitter and can normally power both units. Remote power is only available if both the transmitter and the receiver are from the Extron DTP2 series.
• The power supply can be plugged into either the transmitter or the receiver to power both units.
• If the internal jumper setting for ground is removed, a DTP2 211 unit cannot remotely power the other unit, because of ground potential differences. Each unit requires a local power supply (see Internal Settings on page 28).

B Audio input (Optional) — Plug an analog audio input into the transmitter via this female 3.5 mm TRS stereo connector (see Analog Audio Embedding (Transmitter) on page 16).

NOTE: The analog audio input is in addition to the digital audio that may be embedded in the HDMI input (see the figure at right to identify the connector tip, ring, and sleeve).

• A mono audio connector consists of the tip and sleeve.
• A stereo audio connector consists of the tip, ring, and sleeve.

3.5 mm Stereo Plug Connector (balanced)

C HDMI input (see figure 2 on page 6) — Connect an HDMI cable between this port and the HDMI output port (or DVI port, with an appropriate adapter) of the digital video source.

NOTE: See Securing the HDMI Connector on page 9 to securely fasten the HDMI connector to the transmitter and the receiver.

D DTP2 Out RJ-45 port — Connect one end of a TP cable to this RJ-45 port on the transmitter. Ensure the opposite end of this cable is connected to the receiver DTP2 Input RJ-45 port (see figure 3, © on page 7).

• Signal LED — This green LED indicates the unit is receiving a TMDS clock signal on the HDMI input.
- Link LED — This amber LED indicates a valid link is established between the units on the DTP input and output cable.

ATTENTION:

NOTE: See TP Cable Termination and Recommendations on page 10 to properly wire the RJ-45 connectors and detailed NOTES on page 9.

E Over DTP2 RS-232 and IR port — Connect a serial RS-232 signal, a modulated IR signal, or both to this 3.5 mm, 5-pole captive screw port for bidirectional RS-232 and IR communication (see RS-232 and IR Connector Wiring on page 13 to wire the connector).

Receiver Rear Panel Connections

A Power inlet
B Over DTP2 RS-232 and IR port
© DTP2 IN RJ-45 port
D HDMI output
E Audio configuration toggle switch
F Audio output

Figure 3. DTP2 211 Receiver Connectors

Power inlet — Plug the included external 12 VDC power supply into either this 2-pole inlet or the power inlet on the transmitter (see figure 2, A on page 6, and Power Supply Wiring on page 11 to wire the connector).

NOTES:

• One power supply is included with the transmitter and can normally power both units. Remote power is only available if both the transmitter and the receiver are from the Extron DTP2 series.
• The power supply can be plugged into either the transmitter or the receiver to power both units.
• If the internal jumper setting for ground is removed, a DTP2 211 unit cannot remotely power the other unit, because of ground potential differences. Each unit requires a local power supply (see Internal Settings on page 28)

Over DTP2 RS-232 and IR port — Connect a serial RS-232 signal, a modulated IR signal, or both to this 3.5 mm, 5-pole captive screw port for bidirectional RS-232 and IR communication (see RS-232 and IR Connector Wiring to wire the connector).
C DTP2 In RJ-45 port — Connect one end of the TP cable from the transmitter output to this RJ-45 port. Ensure the opposite end of this cable is connected to the transmitter DTP2 Output RJ-45 port (see figure 2, D).

• Signal LED — This green LED indicates the unit is receiving a valid signal on the DTP In port.

- Link LED — This amber LED indicates a valid link is established between the units on the DTP input and output cable.

NOTE: See TP Cable Termination and Recommendations on page 10 to properly wire the RJ-45 connectors and detailed NOTES on page 10.

HDMI output (see figure 3 on page 7) — Connect a display with an HDMI input port (or DVI input port, with an appropriate adapter) to display the transmitted digital image.

NOTE: See Securing the HDMI Connector on page 9 to securely fasten the HDMI connector to the transmitter and the receiver.

E Audio configuration toggle switch —

• Set the toggle switch to the UP position to de-embed digital audio from the HDMI signal and output it to the captive screw output for analog audio output.
• Set the toggle switch to the DOWN position for the analog input from the TRS audio port on the Tx unit to be transported simultaneously with the digital embedded HDMI audio and output on the captive screw output (see HDMI Audio De-embedding (Receiver) on page 16).

F Audio output — This 5-pole, 3.5 mm captive screw connector outputs the transmitted, unamplified, line level analog audio. Connect a balanced or unbalanced stereo or mono audio device, such as an audio amplifier or powered speakers.

See figure 4 to properly wire a captive screw output connector. Use the supplied tie-wrap to strap the audio cable to the extended tail of the connector.

Figure 4. Captive Screw Connector Wiring for Stereo Audio Output

NOTE: See the Attention notifications before wiring the captive screw connector.

ATTENTION:

HDMI signals run at a very high frequency and are especially prone to errors caused by bad video connections, too many adapters, or excessive cable length. To avoid the loss of an image or jitter, follow these guidelines:

• Limit or avoid the use of adapters.
• Use only cables specifically intended for HDMI or DVI signals.

To securely fasten an HDMI cable to a device:

1. Plug the HDMI cable into the rear panel connection (see figure 5, ①). The HDMI ports can be seen on figure 2 on page 6 and figure 3 on page 7.

Figure 5. Installing the LockIt ™ Lacing Bracket

1. Loosen the HDMI connection mounting screw from the panel enough to allow the LockIt lacing bracket to be placed over it (②). The screw does not have to be removed.
2. Place the LockIt lacing bracket on the screw and against the HDMI connector, then tighten the screw to secure the bracket (③).

ATTENTION:

• Do not overtighten the HDMI connector mounting screw. The shield to which it fastens is very thin and can easily be stripped.

• Ne serrez pas trop la vis de montage du connecteur HDMI. Le blindage auquel elle est attachée est très fin et peut facilement être dénudé.

• Loosely place the included tie wrap around the HDMI connector and the LockIt lacing bracket (④).

• While holding the connector securely against the lacing bracket, use pliers or similar tools to tighten the tie wrap, then remove any excess length (⑤).

TP Cable Termination and Recommendations

The TIA/EIA T 568B wiring standard is detailed in figure 6. Use this standard to terminate TP cables with RJ-45 connectors.

Figure 6. TP Cable Termination

ATTENTION:

The DTP2 211 transmitter and receiver are compatible with CAT 6a, and CAT 7 shielded twisted pair (F/UTP, SF/UTP, and S/FTP) and unshielded twisted pair (U/UTP) cable.

Cable recommendations —

Extron recommends using the following practices to achieve full transmission distances up to 330 feet (100 meters) and reduce transmission errors.

• Use the following Extron XTP DTP 24 SF/UTP cables and DTP 24 connectors for the best performance:

• XTP DTP 24/1000 Non-Plenum 1000 feet (305 meters) spool
• XTP DTP 24P/1000 Plenum 1000 feet (305 meters) spool
• XTP DTP 24 Plug Package of 10

- If not using XTP DTP 24 cable, at a minimum, Extron recommends 24 AWG, solid conductor, STP cable with a minimum bandwidth of 400 MHz.

- Terminate cables with shielded connectors to the TIA/EIA T 568 B standard.

- Use no more than two pass-through points, which may include patch points, punch down connectors, couplers, and power injectors. If these pass-through points are required, use CAT 6 or 6a shielded couplers and punch down connectors.

NOTES: When using CAT 6a and CAT 7 cable in bundles or conduits, consider this:

• Do not exceed 40% fill capacity in conduits.
• Do not comb the cable for the first 65 feet (20 meters), where cables are straightened, aligned, and secured in tight bundles.
• Loosely place cables and limit the use of tie wraps or hook-and-loop fasteners.
• Separate twisted pair cables from AC power cables.

Power Supply Wiring

A 12 VDC, 1.5 A power supply is provided with the DTP2 211 transmitter. Follow these instructions to wire the 2-pole captive screw connector to your power supply:

CAUTION: Risk of minor personal injury. The DC output cables must be kept separate from each other while the power supply is plugged in. Remove power before wiring.

• One power supply is included with the transmitter and can normally power both units, if they are both from the Extron DTP2 series.
• If the ground jumper (JMP 2) is Open (Off), (see Internal Settings on page 28) because of ground potential differences, one DTP2 211 unit cannot remotely power the other unit. Each unit requires a local power supply.

See figure 7 to wire the captive screw connector and secure the power cord to the extended tail of the connector.

Figure 7. Power Connector Wiring

1. Cut the DC output cord to the length needed.
2. Strip the jacket to expose 3/16 inch (5 mm) of the conductors.
3. Slide the leads into the supplied 2-pole captive screw plug and secure them, using a small screwdriver.
4. To verify the power cord polarity before connecting the plug, connect the power supply with no load and check the output with a voltmeter.
5. Use the supplied tie wrap to strap the power cord to the extended tail of the connector.

ATTENTION:

RS-232 and IR Connector Wiring

See figure 8 to wire the 5-pole RS-232 and IR communication connector.

Figure 8. RS-232 Connector Wiring

Use a female 9-pin D connector to bare wire RS-232 cable or a universal control cable (UC50' or UC100') to connect your computer or control system to the Over DTP2 port.

1. Wire the unterminated end of the RS-232 cable to the first three pins on the connector, starting at the left of the 5-pole captive screw plug as described below:

a. Connect the transmit wire from the RS-232 device into the Rx pin of the DTP2 211.
b. Connect the receive wire from the RS-232 device into the Tx pin of the DTP2 211.
c. Connect the ground wire from the RS-232 device into the G pin of the DTP2 211.

1. Wire the unterminated end of the IR cable to the third, fourth, and fifth pins of the 5-pole captive screw plug as shown in figure 8.

a. Connect the transmit wire from the IR device into the Rx pin of the DTP2 211.
b. Connect the receive wire from the IR device into the Tx pin of the DTP2 211.
c. Connect the ground wire from the IR device into the G pin of the DTP2 211.

1. Plug the 5-pole connector into the Over DTP2 port on the rear panel of the transmitter or receiver.

2. Connect the other end of the cable to the appropriate computer or control system port.

NOTES:

• The RS-232 and IR connectors share the ground pole and the data from both can be transmitted simultaneously.
• The IR Tx and Rx line pair and the RS-232 Tx and Rx line pair must each cross once between this connector and the source or destination.
• The length and preparation of exposed wires is important (see the ATTENTION notifications on page 12 for details).

Operations

Front Panel Features

DTP2 T 211 Front Panel

A Power LED
B Configuration port
© Status LEDs
D Send Power toggle switch

DTP2 R 211 Front Panel

Figure 9. Front Panels of the DTP2 211 Transmitter and Receiver

Power LED — Lights when the unit is receiving power, either locally or remotely (over the DTP cable).
B Configuration port — Using a USB cable, plug a PC into the transmitter or receiver via this front panel mini-USB connector for firmware updates (see Connecting to the Front Panel USB Port on page 16).
© Status LEDs

• INPUT Signal — Lights when the unit is receiving a TMDS clock signal on the HDMI input (transmitter), or any valid signal on the DTP In connector (receiver).
• DTP LINK Status — Lights when a transmitter or receiver detect a sync signal from a connected DTP device.
• DTP OUTPUT Signal — Lights when the transmitter or receiver establish communication with the connected DTP2 or Legacy DTP device.

NOTE: The front panel LEDs are tied to the rear panel LEDs on the DTP2 port.

D SEND POWER toggle switch — In a DTP2 transmitter to DTP2 receiver configuration, set the toggle switch to the UP (SEND POWER) position on the powered DTP2 unit to enable sending remote power to the far end. Set the toggle switch to the DOWN (OFF) position on the DTP2 unit receiving power (see figure 10 on page 15 for toggle switch configuration).

ATTENTION:

NOTE: DTP2 transmitters and receivers are compatible with Legacy DTP products. However, Remote Power must be configured properly. Failure to do so results in damage to the units.

graph TD
    subgraph DTP Endpoint Connections
        A["Extron DTP HDMI 4K 330 Tx Transmitter"] -->|No Remote Power| B["Extron DTP2 R 211 Receiver"]
        B -->|OFF| C["Extron DTP2 T 211 Transmitter"]
        C -->|No Remote Power| D["Extron DTP HDMI 4K 330 Rx Receiver"]
        D -->|No Remote Power| E["Extron DTP2 T 211 Transmitter"]
        E -->|Direction of Remote Power| F["Extron DTP2 R 211 Receiver"]
        F -->|OFF| G["Extron DTP2 T 211 Transmitter"]
        G -->|Direction of Remote Power| H["Extron DTP2 R 211 Receiver"]
    end

Figure 10. Send Power Toggle Switch Configuration

Connecting to the Front Panel USB Port

Use the mini Type B USB port on the front panel (see figure 11) to connect the transmitter or receiver to a host computer to configure the unit with SIS commands.

Connect a USB A to mini B cable between the front panel USB Config port and a USB port of the PC.

Figure 11. Connecting a PC to the DTP2 T 211 Front Panel USB Port

Resetting

Use the SIS command to reset the transmitter or receiver to its factory default settings (see Reset on page 20).

Analog Audio Embedding (Transmitter)

Analog audio on the 3.5 mm input on the transmitter functions in two modes, which can be configured via SIS commands (see Audio Input Configuration (Tx only) on page 19):

• Analog audio over DTP — Standard analog audio over DTP is digitized and transported simultaneously with the embedded digital audio on the HDMI signal.
• Embedding the analog audio input — The analog input signal is converted to 16-bit 2.0 LPCM, with 48 kHz sampling frequency, and embedded onto the HDMI signal. Configure the analog audio embedding via SIS commands with three options:

- Auto (default) — The original embedded digital audio passes. If audio packets are not detected, analog audio is embedded.

- Force analog audio embedding — Analog audio is always embedded.

- No embedding — Existing embedded digital audio passes.

HDMI Audio De-embedding (Receiver)

Using the rear panel toggle switch (see figure 3, E on page 7), the DTP2 R 211 receiver can be configured to:

• UP — HDMI digital audio pass-through and HDMI audio is de-embedded and output to the captive screw.
• DOWN (default) — HDMI digital audio pass-through and analog audio over captive screw.

NOTE: Whether the audio configuration switch is UP or DOWN, the embedded digital audio on the HDMI signal remains intact.

Remote Control

Use Simple Instruction Set (SIS) commands to configure the DTP2 211 transmitter and receiver. This section provides information about using those commands. The following topics are discussed:

• Introduction to SIS
• Symbols Used in this Guide
• Command and Response Table for SIS Commands
• Downloading and Updating Firmware

Introduction to SIS

The DTP2 211 transmitter and receiver accept SIS commands from a host device such as a computer running the Extron DataViewer utility or other control system. The host device can be connected to the Config port on the front panel (see Connecting to the Front Panel USB Port on page 16).

SIS commands consist of strings (one or more characters per command field). Upper and lower case characters can be used interchangeably. Commands do not require any special characters to begin or end the command string. Each response from the DTP2 211 transmitter and receiver ends with a carriage return and a line feed (CR/LF = ←), which signals the end of the response character string.

When the transmitter or receiver is first powered on, it sends the message:

(c) Copyright 2023, Extron Electronics DTP2 T/R 211, VX.xx 60-xxxx-xx

• v x,xx is the firmware version number.
• 60-xxxx-xxis the part number of the device.

Error Messages

E10 — Invalid command
E13 — Invalid parameter

Timeout

Pauses of 10 seconds or longer between command ASCII characters result in a timeout. The command operation is aborted with no other indication.

Symbols Used in this Guide

When programming in the field, certain characters are most conveniently represented by their hexadecimal rather than their ASCII values. The table below shows the hexadecimal equivalent of each ASCII character:

Figure 12. ASCII to Hex Conversion Table

Symbol Definitions

← = Carriage return with line feed

| or ← = Pipe character or carriage return (no line feed) can be used interchangeably.

- = Space character

W or Esc = W or Escape key can be used interchangeably.

[X1] = Input or Output

x2 = Verbose mode

= Clear/none
1 = Verbose mode (default)
2 = Tagged responses for queries
3 = Verbose mode and tagged responses for queries

x3 = Text string of up to 24 characters

Default = DTP2-T-211 or DTP2-R-211
Alphanumeric characters and hyphens only
No distinction between upper and lower case
No spaces
First character must be a letter and the last character cannot be a hyphen 

[X4] = Firmware version to the second decimal place

X5 = Audio input

= Auto (default) 1 = Digital 2 = Analog

x6 = Remote power

= No remote power (Off) 1 = DTP2 48 VDC (On)

x8 = Audio toggle switch

1 = UP — De-embedded audio from the HDMI signal is output on the analog audio output.
2 = DOWN (default) — Analog audio passed from the TX is output on the analog audio output. 

Command and Response Table for SIS Commands

Command ASCII Command (host to unit)		Response(unit to host)		Additional Description
Audio Input Configuration (Tx only)
Set audio input format				X5 0 = default
View audio input format
KEY: X5 = Audio input	) 1 = D
Audio Toggle Switch Status
View audio toggle switch status
KEY: X8 = Audio toggle switch
DTP2 Remote Power
View input/output remote power				View remote power setting on DTP2 in and out.
KEY: X6 = Remote
Verbose Mode
Set verbose mode				X2 1 = default
View verbose mode
KEY: X2 = Verbose mode	1 = Verb
View Firmware Information
Query firmware version
Query firmware version w/build
Query detailed firmware version
Query build and any special build text
NOTE: Firmware for the DTP2 T 2
Unit Name
Set unit name	EscX3CN←	Ipn•X3←
Set unit name to factory default	Esc•CN←	Ipn•DTP2-T-211←
		Ipn•DTP2-R-211←
Query unit name	EscCN←	X3←
	Verbose mode 2/3	Ipn•X3←
KEY: X3 = Text string of up to 24 characters (Default = DTP2-T-211 or DTP2-R-211). Alphanumeric characters and hyphens only No distinction between upper and lower case No spaces First character must be a letter and the last character cannot be a hyphen
View Device Information
Query part number	N/n	60-1631-52←or	DTP2 T 211
	Verbose mode 2/3	60-1631-62←Pno•60-1631-52←or	DTP2 R 211
		Pno•60-1631-62←60-1631-53←or
	Verbose mode 2/3	60-1631-63←Pno•60-1631-53←or
		Pno•60-1631-63←
Query model name	1I/i	DTP2•T•211←	DTP2 T 211
	Verbose mode 2/3	Inf01•DTP2•T•211←DTP2•R•211←	DTP2 R 211
	Verbose mode 2/3	Inf01•DTP2•R•211←
Query model description	2I/i	DTP2•HDMI•4K60•Transmitter←	DTP2 T 211
	Verbose mode 2/3	Inf02•DTP2•HDMI•4K60•Transmitter←	DTP2 R 211
	Verbose mode 2/3	DTP2•HDMI•4K60•Receiver←Inf02•DTP2•HDMI•4K60•Receiver←
Reset
Reset	EscZXXX←	Zpx←

Downloading and Updating Firmware

Firmware for the DTP2 211 products can be upgraded using Extron Firmware Loader and a PC. Both Extron Firmware Loader and upgraded firmware for the DTP2 211 can be downloaded from www.extron.com.

NOTE: Upgrading the firmware does not overwrite the current configuration.

Downloading Extron Firmware Loader

1. On the Extron website, mouse over the Download tab (see figure 13, ①).

Figure 13. Locating Firmware Loader Software

1. Click on Software link in the drop-down menu(②). The Software page opens.

Figure 14. Software Page with Alphabetic Navigation Bar

1. On the bottom of the page, click on the F link (see figure 14, ①).
2. Locate Firmware Loader (see figure 15).

Figure 15. Firmware Loader Software

1. Click Release Notes (see figure 15, ①) to see the issues that have been addressed by the latest update.
2. Click the Download link on the right (②). Note where the file is saved.

Installing Firmware Loader

1. Once Firmware Loader has been downloaded, run the .exe file from the save location. The Installation Wizard window opens.
2. Follow the instructions on the Installation Wizard screens to install Firmware Loader on the computer. The installation creates the necessary subfolders of C:\Program Files and the necessary groups. It places the appropriate files into the correct group folders:

Folder — C:\Program Files\Extron\FWLoader

Downloading Firmware to a PC

NOTE: Firmware for the DTP2 T 211, part number 60-1631-52, is 49-499-50.

Firmware for the DTP2 T 211, part number 60-1631-62, is 49-730-50.

Firmware for the DTP2 R 211, part number 60-1631-53, is 49-500-50.

Firmware for the DTP2 R 211, part number 60-1631-63, is 49-731-50.

To get the part number for the DTP2 unit, see Query part number on page 20.

1. Power on a computer connected to the same network as the transmitter or receiver.
2. On the Extron website, mouse over the Download tab in the menu bar along the top of the page (see figure 16, ①).

Figure 16. Locate Firmware for DTP2 211 Transmitter or Receiver

1. Click Firmware in the drop-down menu (②).

The Firmware page opens (see figure 17).

Figure 17. Firmware Page with Alphabetic Navigation Bar

1. Click the letter D from the alphabetic navigation bar (①).
2. Scroll down the page until you find the firmware for the transmitter or the receiver.
3. Click Release Notes for more information about the program (optional).
4. Click the Download link on the right.
5. Follow the on-screen instructions to download the firmware. Make a note of where the firmware file is stored on the PC.

ATTENTION:

Updating Firmware on a DTP2 211 Device

1. Download the latest version of the firmware to your PC.

2. Connect the PC to the DTP2 211 device via the front panel USB port (see Connecting to the Front Panel USB Port on page 16) of the transmitter or receiver.

3. Open the Firmware Loader via the Firmware Loader icon installed during the download (optional) or your desktop Start menu by making the following selections:

Start > Extron Electronics > Firmware Loader > Firmware Loader

The Firmware Loader window opens. The Add Device... window opens in front (see figure 18).

Figure 18. Opening Firmware Loader

1. In the Add Device window, select the DTP2 211 from the Device Names drop-down list.
2. From the Connection Method drop-down menu, select USB.
3. Additional options appear. Make the appropriate selections for the USB connection.

Only the Extron USB Device_0 option is available on the Available Devices menu. Make sure that it is selected.

1. Click Connect (see figure 19, ①). If the connection is successful, the unit name is displayed in green in the Connected Device section, followed by a check mark (②).
2. Click the Browse button (③) in the New Firmware File (Optional) section.
3. In the Open window, locate and double-click the new firmware file, which has an .s19 extension.

NOTE: The file listed in the File name field is an example only and not an actual firmware file for the devices.

Figure 19. Add Device Window

ATTENTION:

Figure 20. Open Window for Firmware Selection

NOTES:

• The original factory-installed firmware is always available on the DTP2 211 unit. If the attempted firmware upload fails for any reason, the unit reverts to the factory version.
• Firmware for the DTP2 T 211, part number 60-1631-52, is 49-499-50.
  Firmware for the DTP2 T 211, part number 60-1631-62, is 49-730-50.
  Firmware for the DTP2 R 211, part number 60-1631-53, is 49-500-50.
  Firmware for the DTP2 R 211, part number 60-1631-63, is 49-731-50.
  To get the part number for the DTP2 unit, see Query part number on page 20.

On the Add Device... window, the path to the new firmware file is displayed in the Path field (see figure 21, ①).

1. If this is the only device uploading firmware, click Add (2). The device name is added to the Device section of the Firmware Loader window and the Add Device window closes.

If firmware is uploading to multiple devices, do the following:

a. Click Add Next (③). The first device is added to the Device section of the Firmware Loader window, and the Add Device... window remains open.

b. For each additional device that needs to be added to the Firmware Loader window, repeat steps 4 through 9, then click Add Next(③).

c. For the last device, click Add (②), instead of Add Next (③), to add the device and close the Add Device... window.

Figure 21. Path to New Firmware File

Figure 22. Firmware Loader Screen with a DTP2 T 211 Added

1. To remove a device from the Device section, do the following:

a. Click on the names of the devices to be deleted, highlight them (see figure 22, ① on page 24).
b. Click on the Edit tab (see figure 23, ①) in the menu bar at the top of the page.
c. Select Remove Selected Device(s) (②) from the Edit menu.

1. Click Begin (see figure 22, ②).

Figure 23. Edit Menu

The following indicators show the progress of the update (see figure 24):

• The Transfer Time section shows the remaining and elapsed time for the update.
• The Total Progress section displays a progress bar with Uploading....
- In the Device section, the Progress column displays an incrementing percentage and another progress bar.
- The Status column displays Uploading...

Figure 24. Firmware Upload in Progress

The upload is complete when the Remaining Time field shows 00.00.00, (see figure 25, ①) the Progress column shows 100% (②), and Completed is displayed above the progress bar (③) and in the Status column (④).

Figure 25. Firmware Upload Complete

1. Close the Firmware Loader window when the upload is complete.

Reference Information

This section provides procedures for mounting and cleaning the DTP2 211 transmitter and receiver and disconnecting the ground between them.

• Mounting the Transmitter or Receiver
• Internal Settings
  • Best Practices for Cleaning Your Extron Products

Mounting the Transmitter or Receiver

ATTENTION:

The 1-inch high, quarter rack width, 6-inches deep transmitter and receiver can be placed on a table, mounted in a rack, or mounted under a desk or table. The receiver can also be mounted on a projector bracket.

Tabletop Mounting

Attach the provided rubber feet to the bottom four corners of the enclosure.

Mounting Kits

Mount the unit using the optional compatible mounting kit listed on the Extron website, in accordance with the directions included with the kit. The devices are compatible with the Extron Half Rack shelf system HRB 109, Extron UTS under the table shelf system, Extron rack shelves RSU 126, and MBU 125 under the table shelf brackets.

For rack mounting, see UL Rack-Mounting Guidelines on page 27.

UL Rack-Mounting Guidelines

The following Underwriters Laboratories (UL) requirements pertain to the installation of the DTP2 T/R 211 into a rack.

CAUTION:

• Elevated operating ambient temperature — If the equipment is installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consider installing the equipment in an environment compatible with the maximum ambient temperature (Tma: +122°F, +50°C) specified by Extron.
• Reduced air flow — Install the equipment in the rack so that the amount of air flow required for safe operation of the equipment is not compromised.
• Mechanical loading — Mount the equipment in the rack so that uneven mechanical loading does not create a hazardous condition.
• Circuit overloading — When connecting the equipment to the supply circuit, consider the connection of the equipment to the supply circuit and the effect that circuit overloading might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings when addressing this concern.
• Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted equipment. Pay particular attention to supply connections other than direct connections to the branch circuit (such as the use of power strips).

There are two internal jumpers used to configure the DTP2 ground lift and remote power. The jumpers have the following numbering scheme and function:

Jumper Function Jumper		Pins 1 and 2	Jumper Pins 2 and 3
Ground Lift:Rx — J2Tx — J9	Closed — Ground is not lifted (default)Open — Ground is lifted.	1Closed3	1Open3
48 VDC Remote Power:Rx — J3Tx — J12	On — Remote power is distributed (default).Off — Remote power is disabled.	1On3	1Off3

NOTES:

• If the ground jumper is open, a DTP2 211 unit cannot remotely power the other unit, because of ground potential differences. Each unit requires a local power supply.
• If the ground jumper is open, the unit cannot transmit analog audio. No analog audio is output.
• If the 48 VDC remote power jumper is off, a DTP2 211 unit cannot remotely power the other unit. Each unit requires a local power supply.

Follow these instructions to gain access to the jumpers:

1. Disconnect any cables and remove the transmitter and receiver from the rack or other installation option.
2. Remove and retain the screws securing the covers to the transmitter and receiver. Slide the covers forward slightly and lift them off both units (see figure 26).

• Eight screws, three on each side and two on top

Cover Screws (8 Plcs)

Rear Panel

Set Jumper Switches

Figure 26. Opening the Transmitter and Receiver

1. Locate and lift the jumper off pins 1 and 2, and place on pins 2 and 3 (see figure 27).

Figure 27. Jumper Locations

1. Reinstall the covers on both units, securing them in place with the screws removed in step 2.
2. Reinstall both units in their racks or other installation option (see Mounting the Transmitter or Receiver on page 26).
3. If shielded cable is used, disconnect the cable shield from the connector at either end of the cable.
4. Obtain a second 18 watt power supply (one power supply is provided with the transmitter and normally powers both units), and locally power both units (see Power Supply Wiring on page 11).

ATTENTION:

Best Practices for Cleaning Your Extron Products

There may be times when it becomes necessary to clean your Extron product. Plastic surfaces and cosmetic finishes can be damaged by long term exposure to chemicals. Therefore, Extron recommends the following guidelines when cleaning our products.

All Extron products can be safely cleaned with:

1. 70% concentration or higher Isopropyl Alcohol

2. Disinfectant cleaners that:

3. Are non-ammonium based (for example, contains no ammonium chloride)

4. Contain 2% or less sodium hypochlorite (for example, 2% bleach, 98% water)

It is important to follow these general guidelines when cleaning:

1. If possible, unplug the device.
2. Spray the cleaner on a lint-free cloth until the cloth is damp.
3. Do not spray the cleaner directly onto the product.
4. Gently clean the product surface using the cloth.

Your health and safety are our top priority. Keeping devices clean, especially those in high-traffic environments and high-use applications, is a crucial step in minimizing the spread of infections. Please contact us if you have any questions about the guidelines or if you have a question about cleaning the product.

Illustration of a blue glove resting on a yellow textured surface (no text or symbols)

Extron Warranty

Extron warrants its powered products against defects in materials and workmanship for a period of three years from the date of invoice. In the event of malfunction during the warranty period, Extron will repair or replace a product to whatever extent it shall deem necessary to restore the product to proper operating condition.

This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions or non-Extron authorized modification to the product. Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage. Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.

Powered Warranty Exception

Everlast™ Power Supplies — Extron warrants Everlast power supplies against any defects in materials and workmanship for a period of seven years from the date of invoice. In the event of a malfunction during the warranty period, Extron will repair or replace the power supply to its original operating condition. Extron engineers will examine the returned product and determine whether the Everlast Power Supply Warranty or Powered Product Warranty applies.

Speakers — Extron warrants Flat Field®, SoundField®, SpeedMount®, Column Array, and System INTEGRATOR® speakers against any defects in materials and workmanship for a period of five years from the date of invoice.

Touchscreens — Extron warrants touchscreen display and overlay components against any defects in materials and workmanship for a period of one year from the date of invoice.

Annotator 300 — Extron warrants the Annotator 300 against any defects in materials and workmanship for a period of five years from the date of invoice.

Non-Powered Warranty Exception

Cable Cubby, Hideaway Surface Access Enclosures and Retractors — Extron warrants Cable Cubby cable access enclosures, HSA Hideaway Surface Access enclosures, and Retractor cable retraction modules for a period of three years from the date of invoice.

Active Cables and Active Adapters — Extron warrants active cables and active adapter cables for a period of three years from the date of invoice.

Cable Termination Tools and Dies — Extron warrants cable termination tools for a period of three years from the date of invoice, excluding the die.

Return Information

Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.

NOTE: To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase only after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

Please contact Extron to receive an RA (Return Authorization) number:

USA: 714.491.1500 or 800.633.9876

Asia: 65.6383.4400

Europe: 31.33.453.4040 or 800.3987.6673

Japan: 81.3.3511.7655

Africa and Middle East: 971.4.299.1800