Frequently Asked Questions - i-DDQ10 - 10714 W Hiberg
How do I install the washing machine?
Remove all transport bolts before use. Connect the inlet hose to a cold water tap and the drain hose to a standpipe or sink outlet. Ensure the machine is level using the adjustable feet. Refer to the installation section in the user manual for detailed instructions.
What should I do if the machine does not start?
Check that the door is properly closed, the water supply is turned on, and the machine is plugged in. Also ensure the program selector is in a valid position. If the problem persists, refer to the troubleshooting guide.
How do I clean the detergent drawer?
Periodically remove the detergent drawer by pulling it out and pressing the release lever. Rinse under warm water and clean any residue. Use a brush to clean the compartment inside the machine. Dry thoroughly before reinserting.
What does the 'Add Garment' function do?
The 'Add Garment' function allows you to pause the cycle and add forgotten items after the cycle has started. Press the Start/Pause button, wait for the door to unlock (if safe), then add items and press Start/Pause again to resume.
How can I reduce vibration during spin cycles?
Ensure the machine is level on a solid floor. Remove all transport bolts. Do not overload the drum. Use the adjustable feet to stabilize. For heavy items, consider using the 'Mixed' or 'Delicate' cycle with lower spin speed.
What is the maximum spin speed and how do I change it?
The maximum spin speed is 1400 rpm. You can adjust it for most cycles using the 'Spin Speed' button. Lower speeds (e.g., 800 rpm) are recommended for delicate fabrics. The machine will default to the maximum unless changed.
How do I run a drum clean cycle?
Empty the drum and add a drum cleaner or a small amount of bleach (following safety guidelines). Select the 'Drum Clean' program (if available) or a hot wash cycle (90°C) with an extra rinse. Refer to the manual for specific instructions.
What should I do if the machine displays an error code?
Common error codes include E1 (water supply issue), E2 (drain problem), E3 (door lock failure). Check water inlet, drain hose, and door closure. If the code persists, contact customer support with the model number i-DDQ10 - 10714 W.
Can I wash wool or silk in this machine?
Yes, the machine has dedicated programs for wool and silk. Use the 'Wool' or 'Delicate' program with cold water and a gentle spin. Always check garment labels and use a laundry bag for small items.
How do I clean the filter?
The drain pump filter is located at the bottom front of the machine. Open the cover, place a towel, and unscrew the filter. Remove any debris (coins, fluff) and rinse under water. Reinsert and tighten. Clean every 2-3 months.
USER MANUAL i-DDQ10 - 10714 W Hiberg

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Address: No. 96 New Energy Avenue, Lishui Economic Development Zone, Lishui District, Nanjing City, Jiangsu Province, China
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