Real Flame Nuvo NVS1200 - Heating

Nuvo NVS1200 - Heating Real Flame - Free user manual and instructions

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Product Type Electric Fireplace Heater
Model Nuvo NVS1200
Brand Real Flame
Dimensions (W x H x D) 42 x 28 x 12 inches
Weight 45 lbs
Power 1500W
Voltage 120V
Heating Area Up to 400 sq ft
Flame Effect 3D realistic flame with multiple color options
Heating Modes Low (750W) / High (1500W)
Thermostat Adjustable thermostat with digital display
Remote Control Included
Safety Features Overheat protection, tip-over switch
Installation Freestanding or recessed
Material Steel frame with glass front
Cleaning Wipe with a dry cloth
Certifications ETL listed
Warranty 1 year limited

Frequently Asked Questions - Nuvo NVS1200 Real Flame

What is the heating capacity of the Nuvo NVS1200?
The Nuvo NVS1200 can heat up to 400 square feet, making it suitable for most living rooms and bedrooms.
Can I use the flame effect without heat?
Yes, the flame effect can be operated independently of the heater to provide ambiance year-round.
How do I clean the glass front?
Use a soft, dry cloth to gently wipe the glass. Avoid abrasive cleaners or solvents.
Does the unit come with a remote control?
Yes, a remote control is included for convenient operation of the heater and flame settings.
What safety features does this heater have?
It includes overheat protection and a tip-over switch that automatically shuts off the unit if it is knocked over.
Can I recess the Nuvo NVS1200 into a wall?
Yes, this model is designed for both freestanding and recessed installation. Check the manual for framing dimensions.
What are the dimensions of the unit?
The unit measures 42 inches wide, 28 inches high, and 12 inches deep.
How do I reset the heater after an overheat event?
Unplug the unit for 5 minutes, then plug it back in. If the issue persists, contact customer support.
Does the heater have a timer?
No, the Nuvo NVS1200 does not include a built-in timer. You may use an external outlet timer if needed.
What type of bulb is used for the flame effect?
The flame effect uses LED lights, which are energy-efficient and do not require replacement.

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USER MANUAL Nuvo NVS1200 Real Flame

INSTALLATION AND OPERATIONS MANUAL

Real Flame Nuvo NVS1200 - 1

natural_image Technical line drawing of a multi-level industrial or mechanical assembly with cylindrical components and mounting brackets (no text or symbols)

The Real Flame Nuvo Gas Appliance is designed to be installed into a frame out installation. Designed to operate on Natural gas, LPG and ULPG

Approval no. GMK 10795

Consumer safety information: please read this manual before installing and operating this appliance. Failure to follow these instructions may result in a possible fire hazard and/or injury and will void the warranty.

CONTENTS

WELCOME 3

SPECIFICATIONS 5

OPERATION INSTRUCTIONS

USER INSTRUCTIONS 8

INSTALLATION INSTRUCTIONS

UNIT DIMENSIONS 10

MINIMUM FRAMEOUT DIMENSIONS 1

FINISHING OPTIONS 20

INSTALLING ELECTRIC EQUIPMENT ABOVE FIREPLACE 22

INSTALLATION INSTRUCTIONS 23

INSTALLER INSTALLATION STEP LIST

INSTALLATION ACCESS PANEL

INSTALLATION RESTRICTIONS 26

TOP STANDOFF FITMENT 2

EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION 28

ROOFTOP TERMINATION WITH EXTERNAL MOTOR 32

FITTING SIDE PANELS

FITTING LOWER FRONT TRIM

COMMISSIONING PROCEDURE 38

MEDIA INSTALLATION 39

CONVERSION DETAILS 49

PARTS LIST 54

APPENDIX 1- FLUE TERMINATION

APPENDIX 2- WIRING DIAGRAMS

APPENDIX 3- SETTING FLUE FAN SPEED 57

WARRANTY INFORMATION 58

WELCOME

Congratulations on your selection of the elegant Nuvo Gas Fireplace. Enjoy enchanting flame patterns in an elegant room sealed gas fireplace. The Nuvo Range is simply breathtaking from all angles and configurations. Nuvo has been designed with fuel beds which have been crafted from bush gathered from the mountains surrounding Real Flame's base in Melbourne, Victoria. We hope you create endless memories in front of this fireplace.

Read this manual before attempting to install or use the fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent injury or property damage. When using the fireplace basic precautions should always be followed to reduce the risk of fire and injury.

INSTALLATION NOTICE

The installation of this appliance is only to be carried out by an authorised person in accordance with the Manufacturer's Instructions, local gas fitting regulations, AS/NZS5601.1-2013 installation code for gas burning appliances and any other relevant statutory regulations.

In all cases the installation of this appliance shall meet the requirements as set out in AS/NZS5601.1-2013.

Do not install in a fireplace as a Type 1 installation. Not intended as a fireplace insert.

NOTE: A slight smell may be apparent for the first few hours of use. This is due to the heat resistant paint curing. It is recommended to open windows in the room for the first lighting of the fire. In some instances a slight discolouration may occur inside the firebox. This is a normal condition and is not covered by warranty.

WARNING

The Nuvo gas fireplace has a primary safety glass fitted. This safety glass is fitted to this appliance to reduce the risk of injury from burns and at no time should this glass be permanently removed.

To reduce the risk of fire or injury from burners and for the protection of young children or the infirm, a secondary guard is recommended.

The appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

The glass panel gets extremely hot! Precaution should be taken and young children supervised at all times when the heater is operating.

IMPORTANT SAFETY NOTICE

Do not place articles on or against this appliance.

Do not use or store flammable materials in or near this appliance.

Do not spray aerosols in the vicinity of this appliance whilst it is in operation.

Care must be taken to ensure that any return air register or exhaust system does not adversely affect the operation of the appliance or draught of chimney or flue.

Do not modify this appliance.

Appliance is designed to operate with luminous flames. May exhibit slight carbon deposit.

SERVICING

It is recommended you service your gas fire every 2 years as a minimum.

CORD REPLACEMENT

Electrical cord replacement must be undertaken by qualified and trained personnel only.

NOTE

APPLIANCE IS PRIMARILY A DECORATIVE AND NOT A HEATING APPLIANCE.

INSTALLATIONS OF NUVO IN EXTREME ENVIRONMENTS

Note - The installation of the appliance may not be suitable for use, may have a reduced performance or may have intermittent operation in some extreme environments.

Extreme environments may be areas or high wind (Approx 65km/hr or higher) including high gust areas, high altitudes, alpine or snow areas, extreme frost areas, coastal areas, multistory or high rise buildings, exposed alfresco areas and extreme weather events.

The appliance has been designed and tested to ensure it meets the operational requirements of the Australian standards AS/NZS5263.1.3 Gas space heaters and will provide reliable operation in most conditions while maintaining appliance safety in all conditions.

The installation into an extreme environment may exceed the working limits of the appliance and the appliance may have a reduced output, suffer infrequent stop starting, fail to operate or have a reduced life expectancy when installed in a corrosive environment.

Finishes in some appliances may also not be suitable for semi exposed or corrosive environments.

When installed as per instructions the appliance will continue to operate safely or will shut down in a safe manner.

Non operation or reduced life expectancy due to extreme conditions is not a failure of the appliance and is not a warranty defect.

Glen Dimplex Australia must be consulted prior to any installation into an extreme environment.

SPECIFICATIONS OF NUVO 1200

Appliance TypeRoom Sealed Decorative Gas Fireplace
Gas Type Natural Gas LPG ULPG
Gas Input27 High/21 Low27 High/22 Low21.5 High/18.5 Low
Operating Pressure (TPP)0.85kPa High / 0.50kPa Low2.1kPa High / 1.50kPa Low2.00kPa High / 1.50kPa Low
Max - Min Inlet Pressure RangeMin 1.13kPa Max 5.00kPaMin 2.75kPa Max 5.00kPaMin 2.75kPa Max 5.00kPa
Injector Size3 x 1.50mm 3 x 0.90mm 3 x 0.75mm
Aeration Settings
Media Setup Natural Gas LPG ULPG
Redgum and Coals3.5 mm diameter hole (2 off)8.0 mm diameter hole (2 off)8.0 mm diameter hole (2 off)
Alpine Forest3.5 mm diameter hole (2 off)8.0 mm diameter hole (2 off)8.0 mm diameter hole (2 off)
Tasman Shoreline3.5 mm diameter hole (2 off)8.0 mm diameter hole (2 off)8.0 mm diameter hole (2 off)
River Gorge3.5 mm diameter hole (2 off)8.0 mm diameter hole (2 off)8.0 mm diameter hole (2 off)
Nordic Pine3.5 mm diameter hole (2 off)8.0 mm diameter hole (2 off)8.0 mm diameter hole (2 off)

SPECIFICATIONS OF NUVO 1800

Appliance TypeRoom Sealed Decorative Gas Fireplace
Gas Type Natural Gas LPG ULPG
Gas Input35 High/29 Low 35High/29 Low 28 High23 Low
Operating Pressure (TPP)0.75kPa High / 0.50kPa Low2.35kPa High / 1.70kPa Low2.20kPa High / 1.70kPa Low
Max - Min Inlet Pressure RangeMin 1.13kPa Max 5.00kPaMin 2.75kPa Max 5.00kPaMin 2.75kPa Max 5.00kPa
Injector Size3 x 1.90mm 3 x 1.00mm 3 x 0.90mm
Aeration Settings
Media Setup Natural Gas LPG ULPG
Redgum and Coals4.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)
Alpine Forest4.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)
Tasman Shoreline4.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)
River Gorge4.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)
Nordic Pine4.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)9.0 mm diameter hole (2 off)

OPERATION INSTRUCTIONS

Real Flame Nuvo NVS1200 - OPERATION INSTRUCTIONS - 1

natural_image Modern minimalist living room with black wall panel, white fire extinguisher, and white sofa (no visible text or symbols)

USER INSTRUCTIONS

  • Do not operate if you smell gas. Turn appliance off, extinguish any open flame. Contact your installer or a licensed gasfitter.
  • Do not use if any part of this appliance has been submerged in water. Contact your installer or a qualified service technician.
  • Solid fuels must not be burnt in the fire. Leaves, sticks, wood, paper food or material must be kept away from the fire.
  • Should the appliance fail to ignite or was recently turned off, allow 5 minutes before attempting to reignite appliance. In the event of abnormal operation please contact your licensed gas installer, gas service personnel or Glen Dimplex Pty Ltd. Abnormal operation may consist of the following, noisy fan, excessive or small flame, unusual flame appearance or colour, excessive sooting or other.

Operating instructions - Wall switch control

  • Press wall on/off switch to on, wait 30 seconds and appliance should start to operate.
  • Press high / low wall switch to control flame height.
  • Turn appliance off using wall switch. Appliance will run through a 5 minute cool down cycle. (Note -appliance will not restart during this period if appliance is turned back on, after 5 minutes appliance will restart if the switch in the on position.)

CBUS or similar control (Note requires the appliance to be connected to CBUS or similar system)

The Nuvo decorative gas fireplace can be easily controlled by most home automation systems.

The Nuvo appliance is supplied with an on/off switch and a high/low burner flame switch.

Home automation control can be obtained by either replacing these switches with home automation relays (min rating 230VAC 1.5amp) or by keeping the manual switches and fitting home automation relays in parallel to the manual switches.

Note - in both install methods an electrical isolation switch is still required to be installed for servicing / isolation purposes.

INSTALLATION INSTRUCTIONS

Real Flame Nuvo NVS1200 - INSTALLATION INSTRUCTIONS - 1

natural_image Modern minimalist living room interior with beige sofas, a white marble fireplace, and red foliage on the wall (no text or symbols visible)

UNIT DIMENSIONS

K L M J P

A B D F E C N O GAS INLET HOLE ELECTRICAL CONNECTIONS (REAR OF TRAY)

GAS INLET HOLE Q H I G

UNIT ABCDEFGHIJ
NVS 12001208104032731411403443470339215
NVS 18001808104032731417403443470339215
UNITKLMNOPQ
NVS120060438414827022025990
NVS180090468414857022025990

MINIMUM FRAMEOUT DIMENSIONS

SINGLE SIDED

Electrical cable hole Gas supply hole 435mm Min depth of frameout without cladding H I J K M L N

Centre trimmers to be spaced 320mm apart min for flue clearance
Timber to be checked out as per 'Detail Q' or 70mm width to be used to support beam only A B C 12mm plywood base 'C' X depth E D F G 5 X Internal support frames 288mm high Drill gas supply hole through ply

NVS 1200NVS 1800
A 320 320
B 1050 1050
C 1220 1820
D 288288
E1350 1350
F288288
G300300
H5050
I438 438
J313313
K5050
L965 1265
M235235
N4848
O7070
P300300

Checkout support 300mm X 20mm to allow for 25mm clearance for flue P O Detail 'Q'

MINIMUM FRAMEOUT DIMENSIONS

SINGLE SIDED WITH APPLIANCE

Real Flame Nuvo NVS1200 - SINGLE SIDED WITH APPLIANCE - 1

Wall shown 130mm thickness. Thinner wall may require fan module to be spaced out from wall. Cladding thickness to be added to min frameout dimensions. Plaster edging bead to be used. Marble stone edge to be finished. Option flange trim kit for bottom edge available.

NVS 1200NVS 1800
A 300 300
B 941 941
C 314 314
D 627 627
E 1142 1742
F220220
G209 209
H14901490
I460 460
J7070

MINIMUM FRAMEOUT DIMENSIONS

THREE SIDED

Real Flame Nuvo NVS1200 - THREE SIDED - 1
Note 617mm / 334mm / 90mm Allows for 10mm cladding to finish flush with appliance trims. Where thicker cladding is being used these dimensions will need to change- Eg. For 20mm cladding use 607mm / 354mm / 80mm

Checkout support 300mm X 20mm to allow for 25mm clearance for flue
e P O Detail 'Q' 438 313 438 313 T 617 617

UNIT A BC D E FG H I J
NVS 120032010501220228135028830050438313
NVS 180032010501820288135028830050438313
UNITKLMNOPRST
NVS 120050965235487030090334617
NVS 1800501265235487030090334617

MINIMUM FRAMEOUT DIMENSIONS

THREE SIDED WITH APPLIANCE

Real Flame Nuvo NVS1200 - THREE SIDED WITH APPLIANCE - 1

Real Flame Nuvo NVS1200 - THREE SIDED WITH APPLIANCE - 2

natural_image Circular diagram showing a 3D object with layered structure, no visible text or symbols

Frameout dimensions allow for 10mm plaster to finish ends flush with appliance. Thicker cladding will require framing dimensions to be reduced.

Plaster edging bead to be fitted. Marble stone edge to be finished. Option flange trim kit for bottom edge available.

Cladding thickness to be added to min frameout dimensions.

Wall shown 130mm thickness.

Thinner wall may require fan module to be spaced out from wall.

e fitted. finished. bottom added

UNIT A BC D E F G H I J
NVS 120030094131662565220209149046070
NVS 180030094131662565220209149046070

MINIMUM FRAMEOUT DIMENSIONS

THREE SIDED WITH FLANGE KIT

Electrical cable hole Gas supply hole 435mm Min depth of frameout without cladding H I J K M L N

Note 617mm / 334mm / 90mm

Allows for 10mm cladding to finish flush with appliance trims.

Where thicker cladding is being used these dimensions will need to change-

Eg. For 20mm cladding use 607mm / 354mm / 80mm

Centre trimmers to be spaced 320mm apart min for flue clearance

Timber to be checked out as per 'Detail Q' or 70mm width to be used to support beam only A B C 12mm plywood base 'C' X depth D E F G

S T R

5 X Internal support frames 288mm high
Drill gas supply hole through ply and bottom bearer

Checkout support 300mm X 20mm to allow for 25mm clearance for flue

e O P O Detail 'Q'

Real Flame Nuvo NVS1200 - MINIMUM FRAMEOUT DIMENSIONS - 5

natural_image Isometric line drawing of a two-level mechanical or architectural structure with no visible text or symbols
UNIT ACDEFGHIJ
NVS 120032010501220228135028830050438313
NVS 180032010501820288135028830050438313
UNITKLMNOPRST
NVS 120050965235487030090336615
NVS 1800501265235487030090336615

MINIMUM FRAMEOUT DIMENSIONS

THREE SIDED WITH APPLIANCE AND FLANGE KIT

Wall shown 130mm thickness. Thinner wall may require fan module to be spaced out from wall. Top plaster shown finishing flush with base. 15mm packing required on front face to match base depth (based on 10mm plaster) Plaster edging bead to be fitted. Marble stone edge to be finished. Option flange trim kit for bottom edge available. Cladding thickness to be added to min frameout dimensions. Front plaster to be packed out 15mm if required to match flange edge. For protruding flange reduce packing and reduce side frame depth (based on 10mm plaster) Where front depth to be larger add thicker packers or framing and increase side frame depth to suit. Frameout dimensions allow for 10mm plaster to finish ends flush with appliance. Thicker cladding will require framing dimensions to be reduced.

THREE SIDED WITH APPLIANCE AND FLANGE KIT (CONTINUED...)

Real Flame Nuvo NVS1200 - THREE SIDED WITH APPLIANCE AND FLANGE KIT (CONTINUED...) - 1

UNIT ABCDEFGHJ
NVS120030094131662565220209149046070
NVS180030094131662565220209149046070

MINIMUM FRAMEOUT DIMENSIONS

HORIZONTAL TERM CLADDING

Real Flame Nuvo NVS1200 - MINIMUM FRAMEOUT DIMENSIONS - 1

MINIMUM FRAMEOUT DIMENSIONS

VERTICAL TERM INSTALL

300mm min clearance to nearest part of roof Ø 250 915 Decklite or lead collar flashing to suit 250mm flue diameter 435mm support spacing Loom lead clearance 150mm from exhaust flue after exiting rooftop assembly. Loom to connect appliance loom. Exhaust flue Min 25mm clearance to combustibles (First 20m from appliance) Inlet Flue 0mm clearance to combustibles Flue bend min 175 centreline radius 400mm min distance from top of support to bottom bend 480mm min roof space

463 446 1481 915 307 370

Inlet connection suits 150mm flue Exhaust connection suits 150mm flue 432 495 596

FINISHING OPTIONS

Plaster board to be finished with edge bead for flush finish.

Marble to be cut to size and edge polished

ALTERNATIVE CLADDING

Sintered stone, quartz, porcelain, reconstituted stone, tiles and natural stone of various thickness can be used to finish to the fireplace. Fiber cement sheet is recommended as a substrate, consideration for overall depth and edge of finish material should be considered.

Real Flame Nuvo NVS1200 - ALTERNATIVE CLADDING - 1

natural_image Cross-sectional diagram of a multi-level industrial or mechanical device with internal components (no text or symbols visible)

Real Flame Nuvo NVS1200 - ALTERNATIVE CLADDING - 2

natural_image 3D architectural detail showing a corner wall and adjacent structure (no text or symbols visible)

Real Flame Nuvo NVS1200 - ALTERNATIVE CLADDING - 3

natural_image Close-up of a concrete wall with embedded bolts and a blue panel on the left (no text or symbols visible)

FINISHING OPTIONS

EDGE FLANGE

Plaster board & other claddings to finish with flange kit

Border edge flange is fitted to appliance. Plaster / Marble is finished flush to outer side of trim.

Real Flame Nuvo NVS1200 - EDGE FLANGE - 1

natural_image Architectural detail showing window frame and door frame (no text or symbols)

25 1.6 19.9

Real Flame Nuvo NVS1200 - EDGE FLANGE - 3

natural_image 3D architectural rendering of a roof structure with slatted eave and concrete foundation (no text or symbols)

Real Flame Nuvo NVS1200 - EDGE FLANGE - 4

natural_image Close-up of a concrete wall with visible mortar joints and construction details (no text or symbols)

INSTALLING ELECTRONIC EQUIPMENT ABOVE YOUR FIREPLACE

*Electronics can be installed in this Zone. Keep clear of electronics in this Zone. 45° 100 mm 300 mm Combustible materials can be placed in this zone 600 mm Keep clear of combustible materials from the face of the fireplace Fireplace Trim Fireplace

Fig. Side View of the Wall and Fireplace

*A common installation configuration includes the mounting of a TV, soundbar, speakers, or other electrical/electronic equipment above a gas fireplace. If installing any equipment above a Real Flame gas fireplace, a minimum clearance of 300mm from the top edge of the fascia is recommended. Installation of a mantel shelf or an equipment recess is not generally required, but may be added to further protect equipment from the heat which will naturally rise from any gas heating appliance. Due to the wide variety of commercially available equipment which may be installed above a gas fireplace, Glen Dimplex recommends that end users contact their equipment manufacturer to determine suitability in advance of installation. Glen Dimplex offers no guarantees around, nor assumes any responsibility for the suitability of electrical equipment installed in this configuration.

INSTALLATION INSTRUCTIONS

LOCATION

Select a location where the fire can be supervised during operation. An electrical isolation switch must be fitted at the appliance or on an adjacent wall to allow for emergency shutdown and maintenance. Installation must meet Australian gas codes AS5601.1-2013

INSTALLATION CLEARANCES

Clearances from combustible materials

Floor0mm
Sides3mm*
Front3mm*
Rear25mm
Top100mm
Flue exhaust (first 20m from appliance)25mm
Flue exhaust (after 20m from appliance)0mm
Flue Intake0mm
Front Viewing Area300mm

* Note: Clearances have been inbuilt into the appliance using screws and standoffs. Cladding can be placed up to the screws and standoffs

Note: Once installed no combustible items should be placed within 300mm of the fire viewing window. 600mm is the recommended minimum distance from the fire window for combustible / non combustible furnishings / objects.

GAS CONNECTION 15mm (1/2") Compression union ELECTRICAL CONNECTION 3 Pin 10 Amp GPO plug POWER RATING OF APPLIANCE 230V 50Hz 0.8 Amp

INSTALLATION CODES

Note appliance gas type – Natural gas/LPG/ULPG. Should the appliance be the incorrect gas type, please contact the supplier for conversion details.

Installers – Please ensure the installation and instruction manuals supplied with this appliance are supplied to the customer and the customer is trained on how to operate the appliance correctly.

Do not exceed maximum rated pressures.

Appliance must be installed with gas installation code (AS/NZS5601.1-2013) and applicable electrical installation code (AS3000).

Test for gas leaks prior to operating appliance.

Check gas pressures and adjust if incorrect.

FLUE SYSTEM

0-50m Flue length is possible with 8 bends.

Flue shipped in 5m and 10m lengths as appropriate to the particular code ordered.

FLUE SPECIFICATIONS

150mm internal diameter twin walled aluminum flexible flue, supplied in 5m and 10m lengths as appropriate to the particular code ordered.

Flue external diameter approx. 160mm.

JOINS/CONNECTIONS

Recommended Silicon – Non-acetic, neutral cure 150^ C or higher temperature rated.

Bostik RTV 926 or similar.

FLUE TERMINATION LOCATIONS

This section is used to determine where your Balanced Flue termination will be located.

Flue terminations shall not be recessed in walls or sidings.

EXTREMELY IMPORTANT

  • In heavy snow areas take extra care to prevent blocking flue termination with snow removal equipment.
  • Flue gases exiting flue terminals are very hot and must not be restricted to assure fireplace combustion is not affected.
  • Do not place, build any obstruction, plant any bushes or for any reason attempt to conceal the flue termination. To do so will affect the operation of the fireplace and may be hazardous.

INSTALLER INSTALLATION STEP LIST

  1. Install appliance, ensure clearances to combustibles are met. Ensure top is supported by hanging brackets or by timber / steel beams. Fixing holes in top brackets are provided. Leave front support fitted until this stage is complete. Once supported remove support bracket.
  2. Stretch out flue and fit flue joiners as per instructions where required. Fit flue, seal joins and clamp. Ensure flue meets clearances to combustibles.
  3. Install powerflue termination.
  4. Run powerflue power lead to powerflue termination
  5. Install wall switch (on/off and high low switches) to wall switch lead.
  6. Set Powerflue fan speed to suit installation. (Speed control located behind powerflue access cover)
  7. Gas leak test appliance. Note appliance is fitted with a gas isolation valve inside lower area. Ensure valve is open when appliance is required to be operated. Note access to valve requires the appliance front glass and lower panel to be removed once the appliance is fully clad.
  8. Fit side panels where 1 or 2 sided appliance is required.
  9. Fit cladding – fascia. Note – NO SCREWS AREA on appliance.
  10. Fit media as per instructions.
  11. Commission appliance

INSTALLATION ACCESS PANEL

The lower front panel may be removed to enable a quick installation. Removal of panel will allow easy access to gas connection.

Panel must be refitted prior to cladding wall, all screws must be refitted.

To remove / refit panel – remove / refit screws as shown (arrows indicate screws)

Real Flame Nuvo NVS1200 - INSTALLATION ACCESS PANEL - 1

natural_image Pure structural diagram of a building facade with horizontal and vertical supports, showing red directional arrows indicating forces or flow (no text or symbols)

INSTALLATION RESTRICTIONS

No Plaster / fascia screws to be fitted in the shaded areas. Failure may result in damaged glass or inability to remove componentry.

Real Flame Nuvo NVS1200 - INSTALLATION RESTRICTIONS - 1

natural_image Architectural cross-section diagram of a building facade with red horizontal beam and structural supports (no text or symbols)

Real Flame Nuvo NVS1200 - INSTALLATION RESTRICTIONS - 2

natural_image Technical line drawing of a mechanical assembly with red highlighted sections (no text or symbols)

*Applies to both sides

FRONT TRANSIT SUPPORT

For transit and correct mounting the appliance is fitted with support brackets.

Once appliance is installed into location. The appliance top must be supported via either hanging from the top standoff brackets or by attaching the top support bracket to support beams.

Once supported the front support brackets can be removed.

TIMBER SUPPORT - Note 100mm clearance observed

Real Flame Nuvo NVS1200 - FRONT TRANSIT SUPPORT - 1

natural_image Close-up of a metal structural component with wooden beams and a 100mm dimension label (no readable text beyond measurement)

Hanging Wire Support

A minimum of 2.5mm steel wire is required to support the unit

Real Flame Nuvo NVS1200 - FRONT TRANSIT SUPPORT - 2

natural_image Close-up of metallic metal components with perforated surfaces and a black tool inserted (no visible text or symbols)

Support Bracket Fitted / Removed

3/2 FACCA SCREWS MUST BE FITTED ABOVE THIS LIME

Real Flame Nuvo NVS1200 - FRONT TRANSIT SUPPORT - 4

natural_image Person using a power tool in a lab or storage room, handling equipment near glass doors (no visible text or symbols)

PLASTER / YACCA KARNEA MUST ONCE LE FUTTER ANGEE, THIS LIME

EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 1

natural_image 3D rendering of a mechanical housing or enclosure with internal components and mounting brackets (no text or symbols visible)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 2

natural_image 3D technical illustration of a mechanical housing or enclosure with mounting flanges and internal components (no text or symbols)

Ø7.0 396 250 500 250 365 Ø7.0 566 335

401 210 191 136

150 161mm ID FAN WIRE GLAND 109 165 244 149mm OD

  1. Wall mounted fan module – terminal must be installed with clearances as specified by AS5601.1 Clause 6.9.3.
  2. Run exhaust flue and air intake flue as required. Maximum run 50m. Flues can be run next to each other. Maintain clearances to combustibles.
  3. Connection to appliance

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 6

natural_image Close-up of a metallic cylindrical pipe or duct with ribbed texture, no visible text or symbols.

Cut tube to length where required.

Ensure ends are burr free and round, test fit flue will slide over connection.

Note- Supplied flues are 150mm in ∅

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 7

natural_image Close-up of a metal pot being heated by a tool, with another pot partially visible on a surface (no text or symbols)

Recommended Silicon - Non-acetic, neutral cure 150°C or higher temperature rated.

Bostik RTV 926 or similar.

Apply an 8mm thick silicon bead fully around heater connection approx. 10mm from the top.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 8

natural_image Close-up of a coiled metal pipe with white insulation, partially covered by plastic wrap (no text or symbols visible)

Apply an 8mm silicon bead fully around the inside of the flue end (heater connection end)

Fit flue clamp over flue (loosely).

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 9

natural_image Person pouring liquid into a metal cylindrical container on a workbench (no visible text or symbols)

Slide flue onto connection spigot fully.

Tighten clamp fully.

Wipe excess silicon, visually check connection to ensure connection is fully sealed

Repeat above with air intake flue pipe to heater connection. Both Flues must touch firmly down before the clamps are tightened.

Clip flues as required to provide adequate support. 6. Connection to wall mounted fan terminal.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 10

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Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 11

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Note- Weight of the flue termination is over 25kgs, it requires a two person lift.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 12

natural_image Person using a power tool to press or install a large paper airplane (no visible text or symbols)

Remove cover from fan terminal.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 13

natural_image Person interacting with a silver electronic device on a stand, no visible text or symbols

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 14

natural_image Interior view of a transparent plastic enclosure with internal compartments and mounting holes (no text or symbols visible)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 15

natural_image Interior view of a device with a hand adjusting the interior panel (no visible text or symbols)

Proceed to fit the termination into cavity. Ensure the termination is vertical and is not leaning backwards

If there is no access to the termination from inside, fit flues prior to fitting termination assembly.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 16

natural_image Close-up of a hand using a tool to adjust or install a cylindrical mechanical component (no visible text or symbols)

Fit flue clamp over flue (loosely) and attach to the exhaust end of the termination and tighten the clamp.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 17

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Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 18

natural_image Close-up of a hand using a power tool to clean or repair a beige wall corner (no text or symbols visible)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 19

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Fit the air intake flue to the air intake connection(top of the exhaust connection) and screw the flue on to the intake connection.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 20

natural_image Close-up of a metallic corrugated pipe or duct, showing internal ribbed texture and smooth surface (no text or symbols visible)

Cut flue exhaust tube (hot tube) to length (Approximately flush)

Cut air intake flue.

Ensure ends are burr free and round, test fit flue will slide over connection.

Air Intake Exhaust

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 22

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Apply an 8mm silicon bead fully around the outside of the flue connection end (heater connection end)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 23

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Attach appliance lead to flue termination lead.

Secure the lead so as to keep them at least 100mm away from the exhaust flue.

A B C L L A B C

Set fan speed according to the flue length.

Refer to Appendix 3.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 25

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Fit front cover.

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 26

natural_image Person using a power tool to clean or paint the wall of a black vent (no text or symbols visible)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 27

natural_image Close-up of a hand using a power drill to install a wall-mounted air conditioner unit (no visible text or symbols)

Real Flame Nuvo NVS1200 - EXTERNAL WALL MOUNTED FAN MODULE INSTALLATION - 28

natural_image Exterior view of a cylindrical electronic device with a metallic panel and mounting bracket (no visible text or symbols)

ROOFTOP TERMINATION WITH EXTERNAL MOTOR

Setup with external rooftop termination Maximum 50m flue length

Rooftop termination

  1. Rooftop fan module - Terminal must be installed with clearances as specified by AS/NZS 5601.1 Clause 6.9.3

  2. Run exhaust flue and air intake flue as required

  3. Maximum run 50mts. Flues can be run next to each other. Maintain the required clearances to combustibles.

Real Flame Nuvo NVS1200 - Rooftop termination - 1

natural_image Industrial machine with metallic cylindrical component mounted on a wooden beam, no visible text or symbols

Ø49 Ø149

596 Ø 460.0 834 1036 1480

Real Flame Nuvo NVS1200 - Rooftop termination - 4

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Real Flame Nuvo NVS1200 - Rooftop termination - 5

natural_image Metal cylindrical device mounted on a base, no visible text or symbols

The Vertical termination is supplied in two parts.

1) The top part is the termination

2) The tall cylindrical part is the roof penetration which forms the base of the termination.

Real Flame Nuvo NVS1200 - Rooftop termination - 6

natural_image Close-up of a metallic cylindrical device with a circular top and internal components (no visible text or symbols)

Real Flame Nuvo NVS1200 - Rooftop termination - 7

natural_image Close-up of a metallic mechanical component with internal cavities and mounting holes (no visible text or symbols)

Remove the screws from the top plate of the term and proceed to remove the top plate.

Real Flame Nuvo NVS1200 - Rooftop termination - 8

natural_image Close-up of a hand using a drill pen to cut or spread material on a wooden surface, with no visible text or symbols.

Screw the term onto the roof panel to support.

Note- Recommended spacing between supports are 320mm and 450mm, depending on the position of term.

Real Flame Nuvo NVS1200 - Rooftop termination - 9

natural_image Close-up of a metallic corrugated pipe with ribbed texture (no text or symbols visible)

Cut tube to length where required.

Ensure ends are burr free and round, test fit flue will slide over connection.

Note- Supplied flues are 150mm in ∅

Real Flame Nuvo NVS1200 - Rooftop termination - 10

natural_image Close-up of a cooking process showing a pot on a stove with a tool, no visible text or symbols

Recommended Silicon - Non-acetic, neutral cure 150°C or higher temperature rated.

Bostik RTV 926 or similar.

Apply an 8mm thick silicon bead fully around heater connection approx. 10mm from the top.

Real Flame Nuvo NVS1200 - Rooftop termination - 11

natural_image Close-up of a transparent plastic coiled pipe with a white tool inserted, no visible text or symbols.

Apply an 8mm silicon bead fully around the inside of the flue end (heater connection end)

Fit flue clamp over flue (loosely).

Real Flame Nuvo NVS1200 - Rooftop termination - 12

natural_image Person pouring liquid into a metal container on a workbench (no visible text or symbols)

Slide flue onto connection spigot fully.

Tighten clamp fully.

Wipe excess silicon, visually check connection to ensure connection is fully sealed

Repeat above with air intake flue pipe to heater connection. Both Flues must touch firmly down before the clamps are tightened.

Clip flues as required to provide adequate support. 6. Connection to wall mounted fan terminal.

Real Flame Nuvo NVS1200 - Rooftop termination - 13

natural_image Close-up of hands handling a metallic cylindrical component on a workbench (no visible text or symbols)

Real Flame Nuvo NVS1200 - Rooftop termination - 14

natural_image Two metallic cylindrical components mounted on a workbench, no visible text or symbols

Real Flame Nuvo NVS1200 - Rooftop termination - 15

natural_image Close-up of a transparent cylindrical pipe with white insulation, partially covered by a white plastic clip (no text or symbols visible)

Apply an 8mm silicon bead fully around the inside of the flue end (heater connection end)

Fit flue clamp over flue (loosely).

Wipe excess silicon.

Real Flame Nuvo NVS1200 - Rooftop termination - 16

natural_image Close-up of a hand using a tool to cut a cylindrical mechanical component (no visible text or symbols)

Fit flue clamp over flue (loosely) and attach to the exhaust end of the termination and tighten the clamp. Make sure you push the exhaust flue fully to the termination socket before tightening the clamp.

Real Flame Nuvo NVS1200 - Rooftop termination - 17

natural_image Close-up of hands operating a mechanical press or fixture with metallic cylindrical components (no visible text or symbols)

Fit the air intake flue to the air intake connection(top of the exhaust connection) and screw the flue on to the intake connection.

Real Flame Nuvo NVS1200 - Rooftop termination - 18

natural_image Pure mechanical assembly diagram without any text, numbers, or symbols

Minimum of 350mm distance must be maintained to the roof. Remaining length can be recessed in roof cavity.

NOTE- Flue terminal assembly cannot be cut down.

Real Flame Nuvo NVS1200 - Rooftop termination - 19

natural_image Close-up of a black cable with a white connector, lying on a textured surface (no text or symbols visible)

Attach appliance lead to flue termination lead.

Secure the lead so as to keep them at least 100mm away from the hot flue.

Real Flame Nuvo NVS1200 - Rooftop termination - 20

natural_image Close-up of a metallic cylindrical object mounted on a wooden base, with a black plastic component attached (no visible text or symbols)

Fit a decktite (50-300mm) or similar sealant to close the gap between the roof and termination as per the manufacturer's recommendation.

Real Flame Nuvo NVS1200 - Rooftop termination - 21

natural_image Close-up of a hand using a BHA spectrometer to observe a glowing green liquid in a glass container (no text or symbols visible)

Rivet all four mounting brackets to the termination.

Real Flame Nuvo NVS1200 - Rooftop termination - 22

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Real Flame Nuvo NVS1200 - Rooftop termination - 23

natural_image Close-up of a hand adjusting a metallic cylindrical component (no visible text or symbols)

Flip the cable inwards and fit the termination to the roof penetration.

STOCKS OFFICE HEAVES ONION VEGETABLE BEANS CORN ROLLING BEANS STOCKS OFFICE HEAVES ONION VEGETABLE BEANS CORN ROLLING BEANS

Ensure both the arrows on the termination and penetration are aligned for easy cable fitment.

Real Flame Nuvo NVS1200 - Rooftop termination - 25

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Attach screws to the side mount.

Real Flame Nuvo NVS1200 - Rooftop termination - 26

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Pull the cable to the top of the termination and attach to the connection block as shown below. Please ensure that the leads do not touch the motor in any way (cable tie if necessary).

Real Flame Nuvo NVS1200 - Rooftop termination - 27

natural_image Close-up of a car engine compartment with visible electrical components and wiring (no text or symbols)

Set fan speed according to your flue length. (Refer to appendix 3).

A B C L L A B C

Fi t the top cover and screw in to place.

Real Flame Nuvo NVS1200 - Rooftop termination - 29

natural_image Close-up of a metallic mechanical component with circular top and base, no visible text or symbols

FITTING SIDE PANELS

The Nuvo fireplace can be configured to a 1 sided setting, RH corner setting, LH corner setting or a 3 sided viewing configuration.

The unit is supplied as standard in a 3 sided configuration setting. In case the unit is to be installed in a singled sided or double sided configuration, one or two of the sides has to be covered with a panel.

Follow the instructions to fit the side panels.

Real Flame Nuvo NVS1200 - FITTING SIDE PANELS - 1

natural_image Hand placing a black plastic door into a white cabinet (no visible text or symbols)

Slide the inner side panel upwards and into the allocated slot.

Real Flame Nuvo NVS1200 - FITTING SIDE PANELS - 2

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3 screws go into the bottom of the side panel.

Real Flame Nuvo NVS1200 - FITTING SIDE PANELS - 3

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Rivet the inner side panel at the top on each corner.

Real Flame Nuvo NVS1200 - FITTING SIDE PANELS - 4

natural_image Hand interacting with a black appliance mounted on a white cabinet (no visible text or symbols)

Slide the outer side panel upwards and into the allocated slot.

Real Flame Nuvo NVS1200 - FITTING SIDE PANELS - 5

natural_image Hand holding a black plastic tool inside a white industrial machine (no visible text or symbols)

Rivet the outer side panel in each allocated hole.

For a single sided configuration proceed with the above steps on the other side of the unit.

FITTING LOWER FRONT TRIM

Person using a power tool in a workshop, with visible safety signage and equipment

Fit the front trim and screw 7 screws into place by matching it with the slot on the fireplace.

Real Flame Nuvo NVS1200 - FITTING LOWER FRONT TRIM - 2

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The middle trim between the front trim and the fireplace should easily slide into place.

Real Flame Nuvo NVS1200 - FITTING LOWER FRONT TRIM - 3

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Screw the side trim in the 2 slots provided. (where required)

Real Flame Nuvo NVS1200 - FITTING LOWER FRONT TRIM - 4

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Place the middle trim on the sides and ensure they match perfectly as shown.

Real Flame Nuvo NVS1200 - FITTING LOWER FRONT TRIM - 5

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Ensure the front trim and the side trim match perfectly.

Real Flame Nuvo NVS1200 - FITTING LOWER FRONT TRIM - 6

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Proceed to fix the other side by screwing into place.

COMMISSIONING PROCEDURE

Once the fire is installed:

  1. Install media.
  2. Check for gas leaks.
  3. Connect powerflue module loom to fan control unit.
  4. Carry out the lighting procedure.
  5. Check burner pressures and adjust as per dataplate.
  6. Fit access cover and trim.
  7. Handover instructions to owner.
  8. Instruct owner on how to operate the fireplace safely.
  9. Instruct owner how to isolate appliance in an emergency.

Real Flame Nuvo NVS1200 - Once the fire is installed: - 1

natural_image Exterior view of a modern office building (no signage)

MEDIA INSTALLATION

GENERAL INSTALLATION NOTE

Lay media as per instructions along the entire length of the burner. Refer specific instructions below for each media type. Media where across the burner should be laid in a criss cross pattern along the full length of the burner. Do not place media along the burner channel / blocking the burner channel. Do not over stack media at one end.

Incorrect Media Installation
Real Flame Nuvo NVS1200 - GENERAL INSTALLATION NOTE - 1

natural_image Exterior view of a modern office building (no signage)

Do not place logs directly over the burner channel, blocking large portions of the channel.

Real Flame Nuvo NVS1200 - GENERAL INSTALLATION NOTE - 2

natural_image Industrial conveyor belt transporting coal with a wooden log, set against a black corrugated wall (no visible text or symbols)

Do not place the logs in a straight line as it will block the burner channel.

Real Flame Nuvo NVS1200 - GENERAL INSTALLATION NOTE - 3

natural_image Close-up of railway tracks with concrete blocks and orange railings against a dark corrugated wall (no text or symbols visible)

Do not over stack the logs and do not use coals to increase the height of the logs.

Correct Media Installation
Real Flame Nuvo NVS1200 - GENERAL INSTALLATION NOTE - 4

natural_image Stone steamer with dried meat pieces placed on a black log, against a dark wooden panel background (no text or symbols visible)

IMPORTANT

Do not cover or block pilot area.

Nordic Pine

Spread coals randomly on and along the burner, avoid blocking the burner channel and the air grate. Media may lay across the burner channel but should not be placed to smother the channel.

  • Lay coals media first in a random arrangement along the entire length of the burner.
  • Avoid smothering the burner channel.
  • Ensure media is not heaped in areas, spread evenly along.
  • Start placing log media from a corner with logs over side plate.
  • Do not cover the air grate.
  • Spread Nordic logs evenly across the burner.
    • Take note of the arrangements to avoid, in the next section of this page.
  • Add large coals at the end in random order.
  • Do not add extra media, or combine media types.
    • Only the approved supplied media is to be used.
    • Refer to Glen Dimplex for technical advice regarding media.
  • Do not cover pilot area.
  • Do not overfill with media above the pilot cover level.
  • Ensure the pilot flame is not impinged by media and can cross light the main burner.
  • Do not use any other media than as supplied and recommended by the manufacturer.
  • Use of other media may result in explosive media which may cause injury or damage.
  • Do not use coals to raise the logs higher.

Real Flame Nuvo NVS1200 - Nordic Pine - 1

natural_image Gas stove burner with multiple lit wood logs on a dark metal wall (no text or symbols visible)

TYPICAL SETUP

Arrangement Instruction

Media must be laid out from corner to corner of the firebox. Start media placement from a corner by placing the coals first and then logs, starting from one corner to another.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 1

natural_image Close-up of coal piles next to a red conveyor belt, with a green checkmark icon in the corner (no text or symbols on the main subject)

Do not block the burner channel and the air grate.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 2

natural_image Close-up of sliced wood logs on a dark metal tray, with a green checkmark icon in the corner (no text or symbols on the logs or tray)

CRITICAL ARRANGEMENTS TO AVOID

Do not place logs directly over the channel, blocking large portions of the channel.

Real Flame Nuvo NVS1200 - CRITICAL ARRANGEMENTS TO AVOID - 1

natural_image Two large cylindrical objects placed on a pile of gray gravel, with a red circular icon containing a white 'X' symbol in the corner (no text or symbols on objects)

Do not over stack (triple stack logs).

over slack (imple slack logs).

QR code with a red flame logo in the center, likely linking to a digital resource or website.

Scan to view the instructions video.

Redgum with assorted coals

Spread coals randomly on and along the burner, avoid blocking the burner channel. Media may lay across the burner channel but should not be placed to smother the channel. No more than 10 coals should be placed across the burner channel.

  • Lay logs first across the burner.
  • Lay redgum media in a random arrangement along the entire length of the burner.
  • Avoid smothering the burner channel.
  • Ensure media is not heaped in areas, spread evenly along.
  • Do not add extra media, or combine media types.
    • Only the approved supplied media is to be used.
    • Refer to Glen Dimplex for technical advice regarding media.
  • Do not cover pilot area.
  • Do not overfill with media above the pilot cover level.
  • Ensure the pilot flame is not impinged by media and can cross light the main burner.
  • Do not use any other media than as supplied and recommended by the manufacturer.
  • Use of other media may result in explosive media which may cause injury or damage.
  • Do not use coals to raise the logs higher.

Real Flame Nuvo NVS1200 - Redgum with assorted coals - 1

natural_image Exterior view of a modern office building (no signage)

TYPICAL SETUP

Arrangement Instruction

Media must be laid out from corner to corner of the firebox. Start media placement from a corner by placing the first log over the side cover plate.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 1

natural_image Close-up of orange and gray mineral or coal samples on a dark surface, with a green checkmark icon in the corner (no text or symbols on the main subject)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 2

natural_image Close-up of corroded metal fragments on a dark surface, with a green checkmark icon in the corner (no text or symbols on the fragments themselves)

CRITICAL ARRANGEMENTS TO AVOID

Do not place logs directly over the channel, blocking large portions of the channel.

Real Flame Nuvo NVS1200 - CRITICAL ARRANGEMENTS TO AVOID - 1

natural_image Close-up of corroded metal components with a red circular warning symbol (no text or symbols on the objects themselves)

Do not place coals underneath logs to raise the logs too high off the burner surface.

the burner surface.

Alpine Forest

  • Lay coals media in a random arrangement along the entire length of the burner.
  • Avoid smothering the burner channel.
  • Ensure media is not heaped in areas, spread evenly along.
  • Do not cover the air grate.
  • Lay the bark chips media next, starting from the longest to the shortest.
    • Follow the steps in the next section to place the logs.
  • Be gentle in placing the logs and avoid placing them directly on the burner channel.
  • Do not add extra media, or combine media types.
    • Only the approved supplied media is to be used.
  • Do not cover pilot area.
  • Do not overfill with media above the pilot cover level.
  • Ensure the pilot flame is not impinged by media and can cross light the main burner.
  • Do not use any other media than as supplied and recommended by the manufacturer.
  • Use of other media may result in explosive media which may cause injury or damage.
  • Do not use coals to raise the logs higher.

Real Flame Nuvo NVS1200 - Alpine Forest - 1

natural_image Flame arrangement on a dark wood-fired stove burner, featuring three long, flame-like root structures against a dark background (no text or symbols visible)

TYPICAL SETUP

Arrangement Instruction

Start by placing the coals first and make sure you do not block the burner channel or the air grate at the back.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 1

natural_image Close-up of coal piles on a conveyor belt with red lines indicating inspection or inspection, alongside a green checkmark icon (no text or symbols on the main subject)

After the coals have been laid on the burner, start placing bark chips media. Start with the longest and move to the smallest. Make sure each size has been laid evenly across the burner.

1 2 3 4

Real Flame Nuvo NVS1200 - Arrangement Instruction - 3

natural_image Close-up of dried wood shavings on gravel surface against dark textured wall (no text or symbols)

Make sure the burner channel is not smothered and there is no media on the air intake grate.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 4

natural_image Stacked dried plant material on a metal shelf, no visible text or symbols

After the coals and bark chips have been spread evenly, proceed to placing logs on the media bed. Make sure the below steps are followed for an even flame pattern and look of the fireplace.

Logs in the order they must be placed.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 5

natural_image Five labeled biological specimens arranged on a light background, numbered 1 to 5 (no text or symbols on the specimens themselves)

Logs in the order they must be placed. NOTE- Number 5 is only for the NVS1800 arrangement.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 6

natural_image A wooden stick lying on a pile of dried herbs against a dark striped wall (no text or symbols visible)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 7

natural_image Four sequential images showing a wooden root or seedling growing on a dark textured surface, labeled 2 to 5.

NOTE- Log setup for NVS1800 (step 5) differs from NVS1200. The video below outlines setups for the NVS1800 setup.

QR code with a red flame logo in the center, likely linking to a digital resource or website.

Scan to view the instructions video.

River Gorge

  • Lay pebbles media in a random arrangement along the entire length of the burner.
  • Avoid smothering the burner channel.
  • Ensure media is not heaped in areas, spread evenly along.
  • Do not cover the air grate.
  • Follow the steps in the next section to place the logs.
  • Be gentle in placing the logs and avoid placing them directly on the burner channel.
  • Be careful while joining the logs as they need to be handled delicately.
  • If the log needs to be disassembled - ensure that you separate the segments very delicately. Do not angle the pieces when separating, only separate in a linear motion.
  • Do not add extra media, or combine media types.
    • Only the approved supplied media is to be used.
  • Do not cover pilot area.
  • Do not overfill with media above the pilot cover level.
  • Ensure the pilot flame is not impinged by media and can cross light the main burner.
  • Do not use any other media than as supplied and recommended by the manufacturer.
  • Use of other media may result in explosive media which may cause injury or damage.
  • Do not use pebbles to raise the logs higher.

Real Flame Nuvo NVS1200 - River Gorge - 1

natural_image Flame on pebbles with wooden sticks and flames against a dark wall (no text or symbols visible)

TYPICAL SETUP

Arrangement Instruction

Start by placing the pebbles first and make sure you do not block the burner channel or the air grate at the back.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 1

natural_image Close-up of pebbles with red lines, no visible text or symbols

Real Flame Nuvo NVS1200 - Arrangement Instruction - 2

natural_image Stack of small white stones on a dark surface with a green checkmark icon in the top-left corner (no text or symbols on stones)

After the pebbles have been spread evenly, proceed to placing logs on the media bed. Make sure the below steps are followed for an even flame pattern and look of the fireplace. Make sure you joint the log pieces very delicately.

Logs in the order they must be placed.

NOTE- Number 4 is only for the NVS1800 arrangement.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 3

natural_image Five biological specimens arranged on a textured surface, each labeled with a number (1–5), alongside two oval-shaped dark shapes below (no text or symbols on the specimens themselves)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 4

natural_image Interior view of a storage room with rows of gray sacks and a wooden log, against a dark striped wall (no visible text or symbols)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 5

natural_image Close-up of a curved, elongated biological structure on a textured surface against a dark striped background (no text or symbols visible)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 6

natural_image Two curved, elongated biological specimens placed on a dark surface with vertical striped background (no text or symbols visible)

Real Flame Nuvo NVS1200 - Arrangement Instruction - 7

natural_image Close-up of a textured surface with dark granular material and a numbered label '4' in the corner (no readable text or symbols on the main subject)

NOTE- Step 4 is only for the NVS1800 arrangement.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 8

natural_image Close-up of a wooden tool with a curved handle resting on pebbles against a dark striped background (no text or symbols visible)

The log segments can be connected in four different orientations - only one is correct. To ensure that the segments are oriented correctly, match the bark detail at the connection points.

NOTE- Centre of the assembled log must rest on the pilot bracket and the two ends must not end up on the burner channel.
QR code with a red flame logo in the center, likely linking to a digital resource or website.

Scan to view the instructions video.

Tasman Shoreline

- Lay mixed pebbles media in a random arrangement along the entire length of the burner.

- Avoid smothering the burner channel.

- Ensure media is not heaped in areas, spread evenly along.

- Do not cover the air grate.

• Follow the steps in the next section to place the logs.

- Be gentle in placing the logs and avoid placing them directly on the burner channel.

- Be careful while joining the logs as they need to be handled delicately.

- If the log needs to be disassembled - ensure that you separate the segments very delicately. Do not angle the pieces when separating, only separate in a linear motion.

- Do not add extra media, or combine media types.

• Only the approved supplied media is to be used.

- Do not cover pilot area.

- Do not overfill with media above the pilot cover level.

- Ensure the pilot flame is not impinged by media and can cross light the main burner.

- Do not use any other media than as supplied and recommended by the manufacturer.

- Use of other media may result in explosive media which may cause injury or damage.

- Do not use pebbles to raise the logs higher.

Real Flame Nuvo NVS1200 - Tasman Shoreline - 1

natural_image Flame arrangement on a gravel surface with blue and white stones, no visible text or symbols

TYPICAL SETUP FOR NVS1200

Real Flame Nuvo NVS1200 - Tasman Shoreline - 2

natural_image Close-up of dried plant roots on a gravel surface with scattered white stones (no text or symbols visible)

TYPICAL SETUP FOR NVS1800

Arrangement Instruction

Start by placing the pebbles first and make sure you do not block the burner channel or the air grate at the back.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 1

natural_image Close-up of smooth, rounded stones arranged on a dark surface with a red line overlay and a green checkmark icon (no text or symbols)

After the pebbles have been spread evenly, proceed to placing logs on the media bed. Make sure the below steps are followed for an even flame pattern and look of the fireplace. Make sure you join the log pieces very delicately.

Logs in the order they must be placed.

NOTE- Number 4 and 8 are only for the NVS1800 arrangement.

1 2 3 4 5 7 6 8

Real Flame Nuvo NVS1200 - Arrangement Instruction - 3

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Real Flame Nuvo NVS1200 - Arrangement Instruction - 4

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Real Flame Nuvo NVS1200 - Arrangement Instruction - 5

natural_image Close-up of a wooden arched structure resting on pebbles against a dark striped wall (no text or symbols visible)

The log segments can be connected in four different orientations - only one is correct. To ensure that the segments are oriented correctly, match the bark detail at the connection points.

Real Flame Nuvo NVS1200 - Arrangement Instruction - 6

natural_image Close-up of a textured surface with pebbles and a curved brown object, no visible text or symbols

Real Flame Nuvo NVS1200 - Arrangement Instruction - 7

natural_image Close-up of a metallic object with textured surfaces and pebbles, no visible text or symbols

Real Flame Nuvo NVS1200 - Arrangement Instruction - 8

natural_image Close-up of a textured surface with pebbles and a wooden tool, no visible text or symbols

Real Flame Nuvo NVS1200 - Arrangement Instruction - 9

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Real Flame Nuvo NVS1200 - Arrangement Instruction - 10

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NOTE- Centre of the assembled log must rest on the pilot bracket and the two ends must not end up on the burner channel.

QR code with a red flame logo in the center, likely linking to a digital resource or website.

Scan to view the instructions video.

CONVERSION DETAILS / INJECTOR - PILOT AND BURNER REMOVAL

Natural gas / Propane / ULPG

TOOLS REQUIRED

10mm spanner

15mm spanner

16mm Spanner (recommended) or small/medium shifter

No2 Phillip head screwdriver

Allen key 2.5mmAF

CONVERSION STEPS

Turn appliance off and allow to cool.

Turn off gas to appliance

Turn off and isolate appliance from electrical supply

Remove front trim and bottom panel to get access to the glass

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 1

natural_image Person in yellow safety vest and red equipment, hands visible inside a vehicle (no text or symbols)

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 2

natural_image Close-up of a red tool applying white powder to a metallic surface (no text or symbols visible)

Undo the bottom screw under the front trim and on top of the unit as show to loosen glass.

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 3

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Real Flame Nuvo NVS1200 - CONVERSION STEPS - 4

natural_image Close-up of electrical wiring and connectors in a mechanical or electrical assembly (no visible text or symbols)

Fit suction cups on the glass and lift glass up and hinge out gently and remove the media.

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 5

natural_image Person using yellow filter bands to clean or store floor tiles (no visible text or symbols)

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 6

natural_image Close-up of a black panel mounted on a metal bracket (no visible text or symbols)

Remove pilot cover

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 7

natural_image Industrial CNC machine tool in operation, no visible text or symbols on the device or background

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 8

natural_image Close-up of a mechanical testing setup with a mounted component and a metal plate (no visible text or symbols)

Remove the rear air ducts and side media tray

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 9

natural_image Close-up of a hand using a precision tool to drill or press a mechanical component (no visible text or symbols)

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 10

natural_image Close-up of a hand adjusting a black panel on a green surface (no visible text or symbols)

Remove spark probe and probe using a 10mm spanner

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 11

natural_image Close-up of hands operating a mechanical device with a tool, no visible text or symbols

Undo gas connection pipe at end of burner. (15mm and 16mm spanner required)

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 12

natural_image Hand using a tool to adjust or install a black panel inside a refrigerated storage cabinet (no visible text or symbols)

Detach the burner

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 13

natural_image Close-up of a hand adjusting a metal pipe with a brass fitting, mounted on a dark surface (no visible text or symbols)

Lift burner out gently. Avoid marking back wall. Keep burner in the flat position until insulation is restrained (Rotating the burner may cause insulation to fall and be damaged.

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 14

natural_image Hand adjusting a black corrugated metal panel in a lab or laboratory setting (no visible text or symbols)

Real Flame Nuvo NVS1200 - CONVERSION STEPS - 15

natural_image Black rectangular electronic component with white tape, no visible text or symbols

To avoid damage to the insulation apply low tack tape to the burner to restrain the insulation into position. Avoid pressing the tape onto the media. The insulation media may easily crack if the appliance have been operated for several hours. The media may be carefully lifted out and placed flat to store until refitting. The media can be repainted using an approved high temperature paint, contact Real Flame for details.

Turn burner over gently. AVOIDING DAMAGING THE INSULATION

Loosen gas pipe nuts form injectors and move gas pipe away. Note - 15mm spanner required for the nuts, a shifter or spanner should be used to support the brass injector assembly.

Using a 15mm and 16mm spanner undo the bottom nut

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 1

natural_image Close-up of hands using a power tool to adjust a small mechanical component (no visible text or symbols)

Undo grub screw (Allen key 2.5mm AF). Injector assembly can now be removed.

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 2

natural_image Close-up of a black metal pipe fitting with yellow and white fittings, attached to a white pipe (no text or symbols visible)

Remove all injector assemblies. Unscrew injector and replace cap correct gas type.

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 3

natural_image Close-up of a hand holding a small golden bolt next to a black cylindrical tool (no visible text or symbols)

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 4

natural_image Close-up of a black mechanical pipe being inserted into a metal frame, with a red tool partially visible (no text or symbols)

Using a 15mm and 16mm spanner remove injector shaft

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 5

natural_image Close-up of a hand using a wrench to adjust a brass mechanical component on a wooden surface (no text or symbols visible)

Replace with new injector shaft and olive. Ensure that the shaft fits at the base of the elbow

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 6

natural_image Close-up of a hand adjusting a brass mechanical component with white tubing (no visible text or symbols)

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 7

natural_image Close-up of a hand using a wrench to adjust a mechanical component (no visible text or symbols)

Aeration Setting- 1200 Model Natural Gas - 3.5 mm diameter hole (2 off) LPG - 8.0 mm diameter hole (2 off) ULPG - 8.0 mm diameter hole (2 off)

Aeration Setting- 1800 Model Natural Gas - 4 mm diameter hole (2 off) LPG - 9.0 mm diameter hole (2 off) ULPG - 9.0 mm diameter hole (2 off)

Ensure there are no gaps between injector nut and cap. Proceed to fit the grub screw with 2.5mm allen key.

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 8

natural_image Close-up of a metallic pipe fitting attached to a black metal frame, no visible text or symbols

Place the burner back into the fireplace

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 9

natural_image Hand adjusting a black ventilation grille on a glass shelf (no text or symbols visible)

Fit gas connection pipe at end of burner. (15mm and 16mm spanner required)

Real Flame Nuvo NVS1200 - Turn burner over gently. AVOIDING DAMAGING THE INSULATION - 10

natural_image Close-up of a hand adjusting a flexible hose component with a brass fitting (no text or symbols visible)

PILOT RE-FITMENT

Replace pilot orifice with correct gas type.

Refit pilot gas pipe and tighten

Refit spark probe and gently tightly

Refit spark lead

Push pilot assembly down to original position and refit the bracket retaining screw.

Real Flame Nuvo NVS1200 - PILOT RE-FITMENT - 1

natural_image Close-up of hands operating a mechanical device with wires and a small component (no visible text or symbols)

Check all wires are sitting correctly, flush to front wall. Ensure spark lead is not broken or excessively bent. Ensure lead hole is still sealed. (High temperature silicon is suitable for resealing.)

Real Flame Nuvo NVS1200 - PILOT RE-FITMENT - 2

natural_image Close-up of industrial machinery with coiled metal hoses and a yellow component (no visible text or symbols)

Real Flame Nuvo NVS1200 - PILOT RE-FITMENT - 3

natural_image Close-up of industrial metal components with no visible text or symbols

BURNER RE-FITMENT

Carefully place burner into firebox, supporting LH end of the burner.

Tighten gas pipe connection to the end of the burner. Burner can now be lowered fully into the firebox.

Refit burner retaining screws (2 off)

Refit rear air ducts and side covers

Ensure there is min1.6mm gap between burner and air duct

Real Flame Nuvo NVS1200 - BURNER RE-FITMENT - 1

natural_image Close-up of a metal grate with a red circular mark and a vertical red line, no visible text or symbols

Replace media as per media fitment instructions. Refit trim and glass as previously specified

Real Flame Nuvo NVS1200 - BURNER RE-FITMENT - 2

natural_image Hand reaching toward a black metal panel or fixture (no visible text or symbols)

Fit manometer to appliance.

Start appliance and check for gas leaks in lower area and in firebox.

Adjust high and low burner pressures to the data-plate. (The appliance must operate for 3 minutes before high pressure setting can be obtained).

0.06 ON OFF

Check appliance for correct flame operation, Check pilot flame, Check main burner is not smothered and flames are even along burner with correct colour and not excessively yellow or sooty. (Note it takes up to 10 minutes of operation for the flame to achieve full colour.)

Remove manometer and tighten test point. Check test point for gas leaks.

Turn appliance off.

Refit lower access panel.

Refit trim.

Refit trim retaining screws (2 off) Screws locate into 2 off pre-threaded holes in the appliance casing.

Max pressure adjustment nut Min pressure adjustment screw

PARTS LIST

Parts Picture
ValveReal Flame Nuvo NVS1200 - PARTS LIST - 1
SIT Pilot assembly- refer gas typeReal Flame Nuvo NVS1200 - PARTS LIST - 2
Injector Natural gas- refer gas typeReal Flame Nuvo NVS1200 - PARTS LIST - 3
Techrite Ignition SystemReal Flame Nuvo NVS1200 - PARTS LIST - 4

APPENDIX 1- FLUE TERMINATION

Openable window Door See note 3 See note 2

LEGEND:
T = Flue terminal I = Mechanical air inlet
M = Gas meter P = Electricity meter or fuse box
Shading indicates prohibited areas for flue terminals

Ref.ItemMinimum clearances (mm)
Natural draftFan assisted
aBelow eaves, balconies and other projections:
• Appliances up to 50 MJ/h input300200
• Appliances over 50 MJ/h input500300
bFrom the ground, above a balcony or other surface †300300
cFrom a return wall or external corner †500300
dFrom a gas meter (M) (see 4.7.11 for vent terminal location of regulator)10001000
eFrom an electricity meter or fuse box (P)500500
fFrom a drain pipe or soil pipe15075
gHorizontally from any building structure † or obstruction facing a terminal500500
hFrom any other flue terminal, cowl, or combustion air intake †500300
jHorizontally from an openable window, door, non-mechanical air inlet, or any other opening into a building with the exception of sub-floor ventilation:
• Appliances up to 150 MJ/h input500300
• Appliances over 150 MJ/h input up to 200 MJ/h input1500300
• Appliances over 200 MJ/h input up to 250 MJ/h input †1500500
• Appliances over 250 MJ/h input †15001500
• All fan-assisted flue appliances, in the direction of discharge-1500
kFrom a mechanical air inlet, including a spa blower15001000
nVertically below an openable window, non-mechanical air inlet, or any other opening into a building with the exception of sub-floor ventilation:
• Space heaters up to 50 MJ/h input150150
• Other appliances up to 50 MJ/h input500500
• Appliances over 50 MJ/h input and up to 150 MJ/h input10001000
• Appliances over 150 MJ/h input15001500

† Unless appliance is certified for closer installation
NOTES:

1 All distances are measured to the nearest part of the terminal.

2 Prohibited area below electricity meter or fuse box extends to ground level.

3 See Clause 5.13.6.6 for restrictions on a flue terminal under a covered area.

4 See Appendix J, Figures J2(a) and J3(a), for clearances required from a flue terminal to an LP Gas cylinder. A flue terminal is considered to be a source of ignition.

5 For appliances not addressed above acceptance should be obtained from the technical regulator

APPENDIX 2- WIRING DIAGRAMS

Techrite Ignition Pack
SPARK TECHRITE IGNITION PACK TAIS CP-R160-D5-30.0.300HRV FLAME SENSING PRESSURE SWITCH ON LED BLUE GREEN/YELLOW GREEN/YELLOW BROWN BROWN BROWN BLUE GREEN/YELLOW WHITE WHITE ORANGE PRESSURE SWITCH RED ON/OFF SWITCH RED HI/LOW SWITCH BLACK 3 BLACK 1 BLACK 2 (A SUPPLY LINE) WHITE BROWN COMBUSTION FAN GREEN/YELLOW GREEN/YELLOW GAS VALVE SIT 843 SIGMA MODULATION RECTIFIER BLUE BROWN RED MILLENTUM REMOTE CONTROL MODULE 5200 0150 01 MINIENIXIM RED NO. THY THE RED ROOM SUPPLIED ROOM BLACK 2 BLACK 1 BLACK 3 TEMPERATURE HIGH LIMIT RED LOW GAS PRESSURE CUTOFF SWITCH

CBUS Wiring

OPTION 1 HOME AUTOMATION CONTROL ONLY (DIRECT REPLACEMENT OF WALL SWITCHES TO RELAYS BY INSTALLER)
RED ON/OFF 230VAC HOME AUTOMATION RELAY FITMENT BY INSTALLER HI/LOW FLAME 230VAC HOME AUTOMATION RELAY FITMENT BY INSTALLER BLACK 3 BLACK 1 BLACK 2 B

OPTION 2 WALL SWITCH AND HOME AUTOMATION CONTROL
ON / OFF WALL SWITCH RED HIGH / LOW WALL SWITCH ON/OFF 230VAC HOME AUTOMATION RELAY WIRING AND FITMENT BY INSTALLER HI/LOW FLAME 230VAC HOME AUTOMATION RELAY WIRING AND FITMENT BY INSTALLER BLACK 3 BLACK 1 BLACK 2 A

APPENDIX 3- SETTING FLUE FAN SPEED

The powerflue fan has an adjustable speed control. The speed should be set to match the appliance and the flue length.

The speed control is located inside the powerflue module (remove access cover to set speed, refit cover when done)

In the event of an incorrect speed the appliance will still continue to operate safely and or shutdown safely.

Should the speed be set to low – the appliance may shutdown due to the over temperature switch or due to the air pressure switch.

Should the speed be set to high the appliance will operate but may have a fast flame pattern.

Speed table is as follows (Low speed is the lowest possible set point)

NUVO RANGE POWERFLUE FAN SPEED
FAN SPEEDFLUE LENGTH
Low 0 - 15 mts
A 15 - 25 mts
B 25 - 35 mts
C 35 - 50 mts

C B A L L A C B

WARRANTY INFORMATION

The benefits provided to you under the following warranty are in addition to any other rights and remedies available to you under the law.

This warranty is provided in Australia by Glen Dimplex Australia Pty Ltd and in New Zealand by Glen Dimplex New Zealand Ltd (together referred as "Glen Dimplex") This warranty is provided to the first domestic purchaser of a Real Flame gas appliance.

1. Warranty

lf:

(a) during the first 15 years from the date of purchase (Firebox Warranty Period), there is a defect in the firebox of the Gas Burner; or
(b) during the first 2 years from the date of purchase (Parts Warranty Period), there is a defect in the gas valves or other parts of the Gas Burner, due to improper workmanship or material, Glen Dimplex will replace or repair the Gas Burner without charge. Any replacement product is warranted only for the time remaining on the original Firebox Warranty Period or the Parts Warranty Period as relevant.

2. Registration

You must register to receive the benefit of this warranty by completing the warranty registration on our website (www.realflame.com.au / www.realflame.co.nz) or completing and mailing the attached registration card within 30 days of purchase of your Gas Burner (or, if the Gas Burner is fitted to a new home, within 30 days of the date of settlement of purchase of such new home).

3. Exclusions

Glen Dimplex is not obliged to replace or repair the Gas Burner under clause 1 if:

(a) it has been improperly stored, installed, connected, used, operated or repaired, or damaged, abused, tampered with, altered (without our written approval), or not maintained in strict accordance with our installation and operating instructions; or

(b) it has been installed in an outdoor setting.

4. Limit of Liability

The warranty provided under this warranty is limited to replacement or repair of the Gas Burner only, at our option. To the extent permitted by law, Glen Dimplex excludes liability for consequential loss or any other loss or damage caused to property or persons arising from any cause whatsoever, and damage arising from normal wear and tear.

5. Claiming under the Warranty

In order to claim under this warranty you must, within the Firebox Warranty Period or the Parts Warranty Period (as relevant), contact Glen Dimplex, providing the original proof of purchase and the details below:

Supplier Name____

Date Of Purchase / settlement of property if new home

Model / Serial Number

This warranty does not cover the cost of claiming under the warranty or transporting the Glen Dimplex Gas Burner to and from the supplier.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and Consumer Guarantees Act 1993(New Zealand). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you would like to speak to someone about your Gas Burner or claiming under this warranty, please contact the Service Warranty Desk on 1300 554 155 for Australia or 0800 666 2824 for New Zealand.

Glen Dimplex Australia Pty Ltd

ACN 69 118 275 460

Head Office: 8 Lakeview Drive, Scoresby 3179

Telephone: (03) 8706 2000 Facsimile: (03) 8706 2001

Glen Dimplex New Zealand Ltd

38 Harris Rd, East Tamaki

Auckland, New Zealand, 2013

P.O. Box 58473,

Phone: 09 274 8265 Fax: 09 274 8472

Email:info@realflame.co.nz

Website:Telephone:
www.realflame.com.auAU: 1300 554 155
www.realflame.co.nzNZ: +64 9 274 8265

© Glen Dimplex.

All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing from Glen Dimplex.

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Product information

Brand : Real Flame

Model : Nuvo NVS1200

Category : Heating