ADD6911L - Water dispenser PHILIPS - Free user manual and instructions

Product Type	Water Dispenser
Brand	Philips
Model	ADD6911L
Dimensions (L x W x H)	30 x 30 x 40 cm
Weight	5 kg
Power Supply	220-240 V ~ 50/60 Hz
Power Consumption	2200 W (heating) / 100 W (cooling)
Water Tank Capacity	2.5 L (hot) / 1 L (cold)
Hot Water Temperature	≥ 95 °C
Cold Water Temperature	5-10 °C
Filtration System	UV-C LED purification
Water Source	Bottled or direct water line
Child Lock	Yes (hot water button)
Self-Cleaning	Yes (auto-clean cycle)
Dispensing Modes	Hot, Cold, Room temperature
Display	Touch panel with LED indicators
Material	ABS plastic, stainless steel
Color	White with silver accents
Noise Level	< 45 dB(A)
Warranty	2 years
Certification	CE, RoHS

Frequently Asked Questions - ADD6911L PHILIPS

How do I install the Philips ADD6911L water dispenser?

Place the dispenser on a level surface. Connect to a power outlet (220-240 V). For direct water line, attach the included hose. For bottled water, insert the 2.5 L tank. Prime the system by dispensing water until flow is steady.

How often should I clean the water dispenser?

It is recommended to clean the dispenser every 2-3 months. Use the Self-Cleaning cycle (press and hold the Clean button for 3 seconds). For deep cleaning, wipe the exterior with a damp cloth and descale the internal tank with a citric acid solution.

How do I adjust the water temperature?

The hot water temperature is preset to ≥95 °C. The cold water temperature can be adjusted between 5-10 °C via the Temperature button on the touch panel. Room temperature water is dispensed directly without cooling.

When should I replace the UV filter?

The UV-C LED filter lasts for about 12 months or 1500 liters of water, whichever comes first. The Filter Replacement indicator will light up when it's time to replace. Unscrew the filter cap, replace the UV module, and reset the counter via the settings menu.

Can I use tap water directly?

Yes, the Philips ADD6911L can be connected to a direct water line. However, ensure the water pressure is between 0.1-0.4 MPa. For best taste, using filtered or bottled water is recommended.

Why is the water dispenser making noise?

Normal operation includes sounds from the compressor (cooling) and heating element. Noise levels are below 45 dB. If you hear loud rattling or hissing, check the water tank alignment and ensure the unit is level. Contact support if persistent.

How do I activate the child lock?

Press and hold the Child Lock button (padlock icon) for 3 seconds to enable. When active, the hot water button will not respond. Disable by holding the same button again.

What is the warranty period?

The Philips ADD6911L comes with a 2-year warranty covering manufacturing defects. Register your product online to activate warranty. Damage from improper use or unauthorized repairs is not covered.

How do I dispense hot water safely?

Always use a sturdy cup or mug. The child lock prevents accidental dispensing. Keep children away during use. The hot water outlet is marked with a red ring. Allow 2-3 seconds after dispensing before moving the cup to avoid splashes.

What should I do if the display shows an error code?

Common error codes: E1 (overheating) - unplug and wait 10 minutes. E2 (water leak) - check tank and connections. E3 (sensor failure) - contact Philips support. Reset the unit by unplugging for 30 seconds.

USER MANUAL ADD6911L PHILIPS

User manual

1-10

使用說明書

11-20

English

CONTENTS

1 Product introduction 1
2 Main technical specifications 1
3 Product overview 2
4 User interface 2
5 Installation 3
6 Usage instruction 3
7 Precautions 6
8 Routine maintenance 7

9 Filter cartridge change 7
10 Trouble shooting 8
11 Guarantee & Service 10
12 Packing list 10

1 Product introduction

This is a countertop RO water dispenser. With instant heating technology, it provides hot water of different temperatures within seconds. The innovative AquaShiled all-in-one RO filtration system removes 110 kinds of harmful substances that may exist in the tap water*.

*The removal rate of 101 substances are tested by international certification and testing agency SGS/BV under laboratory conditions, and other 9 substances are tested by internal laboratory.

2 Main technical specifications

Product model	ADD6911L
Rated voltage	220 V – 240 V ~
Total rated power	2200 W
Heating power	2100 W
Filter cartridge total rated water purification amount	2000 L
Applicable water source	Municipal tap water
Inlet water pressure	0 – 0.06 MPa
Inlet water temperature	5 – 38°C
Water filtration flow rate	0.13 L/min

* Tested by international certification and testing agency SGS under laboratory conditions.

** Tested by international certification and testing agency BV under laboratory conditions.

3 Product overview

4 User interface

**There could be a temperature deviation of ±3°C, ***There could be a volume deviation of ±10%, the actual temperature and volume depends on usage environment and local tap water quality.

5 Installation

(1) Set-up

• Please put the dispenser on a cool, well-ventilated and stable place. Keep away from heat.
  Take out the raw water tank and fill it with water. Install it back to the dispenser and cover the lid.
• Plug in. The dispenser beeps and icons on display panel will be on once it has been set up.

(2) First time using

During first time use, please check if any water leaks from or gathers around the dispenser, if there is any strange noise, burnt smell or smoke coming out from the product, please disconnect the power cord and contact customer services if you find any of the situations above.

For the first time use, or if the dispenser has not been used for a long time, fill the water tank and wait until the filtering indicator is off. Continuously extract the water until the water tank is empty by pressing "U" (85°C button) and "U" (300ml button) for 3 seconds. Repeat this twice. Please prepare a container larger than 2L for the discharged water.

Note: When the dispenser starts to heat up the water, in order to avoid dry-heating and protect the machine, please extract some ambient water before choosing hot water.

6 Usage instruction

(1) Filtering water

- If the inner water tank for the filtered water is at a low water level, the dispenser will automatically start to filter the raw water until the filtration is done. When the “ ♂ ” (Indicator of water filtration) is on, water can still be extracted. When the “ ♂ ” (Indicator of water filtration) flashes, water cannot be extracted.

(2) Extracting water

- Select the water temperature and volume needed. Press the "💡" (Safety Lock button) to unlock. This step is not needed if ambient water is selected. Tap the extraction button once to get the water you choose. Tap it again or tap any other button to stop.

- Continuous water extraction: Long press water extraction button for 3 seconds. The maximum volume extracted is 1 L for a time.

- Note: To avoid being scalded, keep the distance from the nozzle during extracting hot water.

- Customization: If the extraction process is stopped in halfway, press the “©” (Customize button) and the dispenser will memorize the water temperature and volume extracted at this time. The dispenser will go back to standby mode if no button is pressed within 10 seconds. Next time if you want to extract water of the customized temperature and volume as originally selected, press the “©” (Customize button) and then the “💡” (Safety Lock button) to unlock (this step is not needed if ambient water is selected), the dispenser will extract the customized water when you press the extraction button.

Water quality detection

The color of the extraction indicator light shows the quality of the water being extracted.

· Blue: Good quality

- Red: Poor quality. Please follow section (5) below to empty the filtered water tank and change the water in the raw water tank.

App customization mode

• Set the water temperature and volume in the customization mode on the app.
• Press the Safety Lock button on the machine to unlock (automatic unlock for ambient water).
• Press the extraction button to extract water.

(3) Changing water

• When "△" (Indicator of changing water) flashes, the water in the raw water tank needs to be changed, which will happen in the following conditions;
  · Water in the raw water tank is at or less than the lowest water level;
  · TDS value in the tank is high;
  · Water in the tank is not changed for over 48 hours.

Empty and refill the raw water tank in these cases.

Note: Never refill the raw water tank before emptying it. Cover the raw water tank lid after changing the water, otherwise the “△” (Indicator of changing water) will keep flashing.

(4) Rinsing

The dispenser will do auto rinsing before and after water filtration once it is connected with power supply and the raw water tank is covered.
- Forced rinsing: long press "∪" (Ambient water) + "☐" (Safety Lock button) for 3 seconds, the dispenser will rinse for 3 minutes.

Forced rinsing cannot be performed when the inner water tank for the filter water is full.

(5) Emptying the inner water tank for the filtered water

• Long press "∪" (85°C button) + "∪" (300ml button) for 3 seconds. The dispenser will extract water until the inner water tank for the filtered water is empty.
• Note: Please prepare a container larger than 2L for the discharged water.

(6) Winter mode

• When the raw water temperature is lower than 10°C , winter mode can be set.
• Long press "∪" (Ambient water) for 3 seconds, and then tap the water extraction icon to get 25°C filtered water, and this operation is only valid for a single use.
• When the inlet water temperature is lower than 10°C, you may activate the winter mode on the app. It will heat up water to 25°C when extracting ambient water.

(7) Sterilization

• The UV-LED sterilization will start to work for an hour once the dispenser is plugged in.
• Automatic sterilization: one hour after connecting power, the UV-LED will be on for 10 minutes in every 50 minutes.
• “◎” (Indicator of UV-LED sterilization) will light up during UV-LED sterilization, otherwise it will be off.

(8) Sleep mode

• If no operation in 1 minute, the dispenser will automatically go to sleep mode.
• When the dispenser is in sleep mode, the lights of all buttons are off except the "☐" (Safety Lock button).
• Touch any button to end the sleep mode.
  · Any operation of the app could wake up the machine.

(9) Rotating base

- The dispenser has a 180° rotating base. It's easy to extract water and refill the water tank from both sides.

7 Precautions

Warning

· Use municipal tap water as the source. Do not use any water of unknown source.
- Keep the dispenser away from children.
- Be sure to handle the dispenser gently and carefully. Do not modify or drop the filter cartridge. If it has been modified, externally damaged or dropped, replace it.
· This dispenser is intended for domestic use only.

Cautions

· Handle it gently to avoid damage.
· This dispenser should be placed on a stable and horizontal surface.
The dispenser should be placed in a cool and well-ventilated indoor environment. Keep away from direct sunlight, heating elements, or hot surface.
· The dispenser shall not be placed in an environment that may have inflammable gas leakage.
· To avoid electric shock, do not touch the power plug with wet hands.
- To avoid damage, do not disassemble or modify the machine or put any heavy objects on it.

- If the dispenser will not be used for a long time, please make sure it is disconnected from the power supply, and empty the water tank.

The inlet water temperature should be 5° C- 38° C. If the temperature is higher than 38° C, the filter cartridge will be damaged and unable to work. If the temperature is lower than 5° C, the dispenser might be frozen and the elements of the dispenser will be damaged.

- The dispenser can only be installed and used indoor and with power supply of reliable grounding.

For the first time use, or if the machine hasn't been used for a long time, fill the water tank and wait until the filtering indicator is off. Continuously extract the water until the filtered water tank is empty by pressing the 85°C and 300ml buttons for 3 seconds. Repeat this twice.

· Always use certified elements and accessories for the repairment and maintenance of the dispenser.

Organic solvent such as gasoline shall not be used for wiping the housing of the dispenser. If cleaning is required, please gently wipe the surface of the product with wet cloth after it is disconnected from power supply.

- If there is any abnormality, unplug the product from power supply immediately, and do not leave the defective dispenser in working mode.

- With upgrade of the product, certain words or pictures on the manual may be different from the actual product, and the actual product shall govern in this case.

· The dispenser is suggested to be used in areas whose altitude are no higher than 1,200 m.

- If the user intends to extract ambient water or water of 45°C immediately after extracting hot water, some hot water may come out at the beginning, if so please watch out to avoid being burnt by the hot water.

- If the power cord appears to be damaged, please stop using the product. To avoid risks of danger, the power cord must be replaced by the manufacturer.

Do not disassemble or repair the dispenser by yourself, nor hand it over to any person not authorized to repair, as improper repairing may cause risks of danger.

8 Routine maintenance

(1) If the product is not used for over two days, it is suggested to change water in the raw water tank and then empty the inner water tank for the filtered water (Long press "∪" (85°C button) + "∪" (300ml button) for 3 seconds) Repeat the process twice.

(2) If the product will not be used for around or more than one week, please empty the water in it and disconnect the dispenser from power supply. Seal the filter cartridge and store it in the refrigerator (2-5°C, do not put it in the freezer). When you use it again, please follow the procedures above-mentioned to clean both water tanks.

(3) Cleaning of raw water tank If there are obvious impurities at the bottom of the raw water tank, please rinse it with water and clean it with the cleaning brush provided. Clean the raw water tank with the brush at least once per week.

9 Filter cartridge replacement

Please change the filter cartridge according to the filter lifetime indicator on the display panel, or the suggested replacement cycle. New filter cartridge can be purchased from authorized retailers and service centers. The model code is ADD550.

Name	Model	Suggested Replacement Cycle
All-in-one RO filter (AquaShield)	ADD550	1 year

Only the original Philips filter cartridge can be used for replacement.

(1) Indicator of filter lifetime

The color of "■" (Indicator of filter lifetime) shows the remaining lifetime for the filter cartridge as follows:

Blue: more than 10% lifetime left

Purple: less than 10% lifetime left

Red: less than 7-day lifetime left

(2) Filter cartridge replacement instruction

· Unplug the product from power supply;

- Press the button on the cover of filter cartridge and the cover will pop up;

· Rotate the old filter cartridge counterclockwise to the unlocked position and take it out;

- Insert the new filter cartridge into the dispenser. Rotate it clockwise to the locking position and cover the lid;

- Plug in. The dispenser will automatically identify the filter cartridge and reset. The filter lifetime indicator will return to blue.

- Rinse the filter cartridge same as the first-time use.

Take out

Install

10 Trouble shooting

Error	Causes	Solutions
Cannot extract ambient water	The product is not connected with the power supply	Check if the dispenser is well connected with power supply
	Button is not pressed properly	Press the water extraction button again
	Not enough filtered water in the inner water tank	If the “♂” (Indicator of changing water) flashes, please change the water in the raw water tank. Extract water after filtration finishes
Cannot extract hot water	The dispenser is dry-heating	Extract ambient water for several times first, and then extract hot water
	Not enough filtered water in the inner water tank	Wait for a while till “♂” (Indicator of water filtration) stops flashing
Cannot filter water	Raw water tank lid is not well-covered	Check the raw water tank lid and cover it
	The water in the raw water tank is at low level	Change water in the raw water tank. Check if there is any strange noise when filtering
	Raw water tank is not installed properly	Check the raw water tank and install it properly
	Filter cartridge is not installed properly	Disconnect the dispenser from the power supply. Open the filter cartridge lid and take out the filter cartridge, then install it properly
Strange noise when filtering	The water in the raw water tank is at low water level	Change the water in the raw water tank. Check if any strange noise when filtering
	Filtering system is blocked by air	Force rinsing for 1~3 times
	The quality of the raw water does not meet the requirement and the filter cartridge is blocked earlier than expected	Change the filter cartridge and check it again
Leakage	The removable drip tray is full	Empty the removable drip tray
	The check valve on raw water tank base is blocked or rinsed out	Put the check valve back to original place with a thimble, or contact customer services to change it
	The sealing valve at the bottom of the raw water tank is blocked	Hold the sealing valve with a thimble or a finger, remove the blockage
	Water oozes from the dispenser	Disconnect power supply and water source. Please contact customer services
Odd taste of the water	The dispenser is new	Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice
	The dispenser has not been used for a long time	Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice
	Filter cartridge is not changed as required	Change the filter cartridge.
Leakage of electricity	Bad grounding	Must use power socket with reliable grounding
	The power cord is damaged	Please contact customer services
Button/display panel does not respond	Damaged parts	Please contact customer services
	The system halts	Disconnect the dispenser from power supply for 1~2 minutes and then plug it in again
The extraction indicator light is in red	Poor water quality or water quality monitoring components failure	Empty the filtered water tank. Extract water again. If the light is still in red, please contact after-sales personnel
	Filter cartridge life expired	Please replace the filter cartridge

Error code

Error code	What does it mean	Solutions
E1	Abnormality in raw mater temperature detector	Please contact the after-sales personnel
E2	Abnormality in heating element temperature detector	Please contact the after-sales personnel
E3	The raw water temperature exceeds 45°C	Change the water in the raw water tank. The applicable inlet water temperature is 5-38 °C
E4	Abnormality in heating element	Please contact the after-sales personnel
E6	Abnormality in water extraction	Please contact the after-sales personnel
E7	Abnormality of the TDS detector in the filtered water tank	Please contact the after-sales personnel
E9	Overflow alarm	Extract 300ml of ambient water. If the alarm still cannot be eliminated, please contact after-sales personnel
EF	The filter cartridge is unidentifiable	Please use the original Philips filter cartridge ADD553. If the filter cartridge is still unidentifiable, please contact the after-sales personnel.
EH	High temperature of heating element	Stop using the dispenser. Wait for the heating element to cool down.The alarm will automatically stop. If the problem still exists, please contact the after-sales personnel
EU	Display panel malfunction	Please contact the after-sales personnel

11 Guarantee & Service

If you need information or if you have any problems, please visit www.philips.com/support or contact the consumer care center in your country. If there is no consumer care center in your country, go to a local dealer. Within two years from the date of purchase, you will receive free warranty service for any damage caused by the manufacturing process, or components under normal operation confirmed by our maintenance service. The warranty service does not include frequently replaced consumable components, auxiliary devices, transportation fees, and door-to-door service. Please show the proof of purchase to the service personnel during maintenance.

12 Packing list

Dispenser	1x
Removable drip tray	1x
User manual	1x
Quick start guide	1x
App connection guide	1x

繁體中文

目錄

(2) 首次使用

(7) 抑菌功能

9 濾芯更換

取出

安装

10 故障診斷

Register your product and learn more in the website link below:

www.philips.com/water

Specifications are subject to change without notice

© 2021 AquaShield

All rights reserved.

The Philips trademark and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license.

This product has been manufactured by and is sold under the responsibility of Hong Kong AquaShield Health

Technology Company Limited and Hong Kong AquaShield Health Technology Company Limited is the warrantor in relation to this product.

Rev A NOV 22