VC21K5170HG - Vacuum Cleaner SAMSUNG - Free user manual and instructions

Product Type	Canister Vacuum Cleaner
Brand	Samsung
Model	VC21K5170HG
Suction Power	2000W (max)
Dust Capacity	2.0 L (bagged)
Filtration System	HEPA H13 filter
Cord Length	8 m
Operating Radius	12 m
Noise Level	75 dB(A)
Weight	5.2 kg (canister only)
Dimensions (WxDxH)	400 x 260 x 200 mm
Power Supply	220-240 V, 50/60 Hz
Variable Power Control	Yes, on handle
Attachments Included	Crevice tool, dusting brush, upholstery nozzle
Filter Replacement Indicator	Yes
Washable Filter	Yes (motor protection filter)
Bag Change Indicator	Yes
Automatic Cord Rewind	Yes
Carrying Handle	Yes
Park System	Yes, for storage

Frequently Asked Questions - VC21K5170HG SAMSUNG

How do I change the dust bag in my Samsung VC21K5170HG vacuum cleaner?

Open the bag compartment lid, remove the full bag by pulling the cardboard tab, and insert a new Samsung dust bag (type Z) until it clicks into place. Close the lid securely.

What type of filter does the VC21K5170HG use and how do I clean it?

It uses a HEPA H13 exhaust filter and a washable motor protection filter. The motor filter can be rinsed under water and dried completely before reinserting. The HEPA filter should be replaced every 6-12 months depending on usage.

Why is my vacuum cleaner losing suction?

Check if the dust bag is full, the filters are clogged, or the hose/attachments are blocked. Empty/replace the bag, clean the filters, and inspect the hose for obstructions.

Can I use non-Samsung dust bags?

It is recommended to use genuine Samsung dust bags (type Z) to ensure proper fit and filtration. Non-brand bags may reduce performance or damage the vacuum.

How do I rewind the power cord?

Press the cord rewind button located on the top of the canister. Hold the plug to guide it gently while the cord retracts automatically.

What should I do if the vacuum overheats?

Turn off and unplug the vacuum. Check for blockages in the hose or filters. Allow it to cool for at least 30 minutes before restarting. If the problem persists, contact Samsung support.

How often should I replace the HEPA filter?

Replace the HEPA filter every 6 to 12 months, or sooner if you notice reduced suction or odors. Refer to the filter replacement indicator on the vacuum.

Is the VC21K5170HG suitable for pet hair?

Yes, it comes with a turbo brush or upholstery nozzle that can effectively remove pet hair from carpets and furniture. The HEPA filter also traps allergens.

Can I use a longer hose with this vacuum?

The vacuum is designed for the included hose length. Using a longer non-standard hose may reduce suction performance and could damage the motor. Stick to original parts.

Where can I find the user manual for the VC21K5170HG?

The user manual is available for free download on notice-facile.com in PDF format. You can also request a translated version by selecting your language and providing your email.

USER MANUAL VC21K5170HG SAMSUNG

• Before operating this unit, please read the instructions carefully.
• For indoor use only.

SAMSUNG

PREPARATION

Safety information 3

Safety information 3

Important safety instructions 4

INSTALLATION

Name of the parts 10

Accessories 11

OPERATIONS

Using the vacuum cleaner 12

Using the body 12

Using the handle control 12

Using the brushes 13

MAINTENANCE

Cleaning and maintaining 14

When to empty the dust bin 14

Cleaning the dust bin 14

Cleaning the dust filter 15

Cleaning the outlet filter 15

Cleaning the brush 16

Cleaning the pipe 16

Cleaning the hose 16

Storing the vacuum cleaner 16

APPENDICES

Notes and cautions 17

In use 17

Cleaning and maintenance 18

Troubleshooting 19

Safety information

WARNING

- Before operating the appliance, please read this manual thoroughly and retain it for your reference.

WARNING

- Because these following operating instructions cover various models, the characteristics of your vacuum cleaner may differ slightly from those described in this manual.

Caution/Warning symbols used

⚠ WARNING

Indicates that a danger of death or serious injury exists.

CAUTION

Indicates that a risk of personal injury or material damage exists.

Other symbols used

NOTE

Indicates that the following text contains additional important information.

Important safety instructions

When using an electrical appliance, basic precautions should be observed, including the following:

WARNING

This vacuum cleaner is designed for household use only.

Do not use this vacuum cleaner to clean building waste and debris.

Regularly keep the filters in clean conditions to prevent the collection of fine dust in them. Replace if the filter is deformed.

Do not use this vacuum cleaner with any of the filters removed.

Always clean the dust bin and filters after vacuuming carpet cleaners or fresheners, powders, and fine dust.

Failure to meet these requirements could cause damage to the internal parts and void your warranty.

General

• Read all instructions carefully. Before switching on, make sure that the voltage of your electricity supply is the same as that indicated on the rating plate on the bottom of the cleaner.
• WARNING: Do not use the vacuum cleaner when rug or floor is wet.
• Close supervision is necessary when any appliance is used by or near children. Do not allow the vacuum cleaner to be used as a toy. Do not allow the vacuum cleaner to run unattended at any time. Use the vacuum cleaner only for its intended use as described in these instructions.
• Do not use the vacuum cleaner without a dust bin.
• Empty the dust bin before it is full in order to maintain the best efficiency.
• Do not use the vacuum cleaner to pick up matches, live ashes, or cigarette butts. Keep the vacuum cleaner away from stoves and other heat sources. Heat can deform and discolor the plastic parts of the unit.
• Avoid picking up hard, sharp objects with the vacuum cleaner as they may damage the cleaner parts.
• Do not stand on the hose assembly. Do not put weight on the hose.
• Do not block the suction or the exhaust port.
• Switch the vacuum cleaner off on the body of the machine before unplugging from the electrical outlet. Disconnect the plug from the electrical outlet before emptying the dust bin. To avoid damage, please remove the plug by grasping the plug itself, not by pulling on the cord.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Children should be supervised to ensure that they do not play with the appliance.
• The plug must be removed from the socket outlet before cleaning or maintaining the appliance.
• The use of an extension cord is not recommended.
• If your vacuum cleaner is not operating correctly, switch off the power supply and consult an authorized service agent.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• Don't carry the vacuum cleaner by holding the hose. Use the handle on the vacuum cleaner set.
• Unplug the cleaner when not in use. Turn off the power switch before unplugging.
• Do not use to suck up water.
• Do not immerse in water for cleaning.
• The hose should be checked regularly and must not be used if damaged.
• Please contact the manufacturer or service agent for a replacement.

Power related

- Please prevent any risk of electric shock or fire.

• Do not damage the power cord.
• Do not pull the power cord too hard or touch the power plug with wet hands.
• Do not use a power source other than the national rated voltage and also do not use a multi outlet to supply power to number of devices at the same time.
• Do not leave the power cord carelessly on the floor.
• Do not use a damaged power plug, power cord or loose power outlet.
• Turn off the power before connecting or disconnecting the power plug to the power outlet and make sure your fingers don't come in contact with the pin of the power plug.
• Do not disassemble or modify the vacuum cleaner. When power cord is damaged, contact the manufacturer or service agent to get it replaced by certified repairman.
• Clean dust or any foreign matters on the pin and contact part of the power plug.

- If there's any gas leak or when using combustible sprays such as a dust remover, do not touch the power outlet and open the windows to ventilate the room.

- There is a risk of explosion or fire.

In use

• Do not use this product outdoors since it's designed for household use only.
• There is a risk of malfunction or damage. * Outdoor cleaning: a stone, cement * A billiard room: powder of a chalk * An aseptic room of a hospital
• Do not use the vacuum cleaner to suck up liquids (such as water), blades, pins, or embers.
• There is a risk of malfunction or damage.
• Be sure children do not touch the vacuum cleaner when you use it.
• The children may get burned if the body is overheated.
• Do not mount or make any physical impacts on the body.
• It may result in injury or damage.
• Use the carrying handle for lifting or carrying the vacuum cleaner.

Cleaning and maintenance

• Do not lift or carry the vacuum cleaner putting a brush in the groove for storage.
• Use a dry cloth or towel to clean the body and make sure to unplug the vacuum cleaner before cleaning. Do not spray water directly or use volatile materials (such as benzene, thinner, or alcohol) or combustible sprays (such as a dust remover) for cleaning.

- If water or other liquid gets into the product and causes malfunction, turn off the vacuum cleaner, unplug the power plug, and then consult a service agent.

- Do not use alkaline or industrial detergents, air fresheners, or (acetic) acids to clean the washable parts of the vacuum cleaner. (Refer to the following table.)

- It may cause damage, deformation, or discoloration of the plastic parts.

The washable parts Dust bin of the body, Dust filter, Sponge filter,
Available detergent Neutral detergent Kitchen cleaner
Unavailable detergent Alkaline detergent Bleach, Mold cleaner, etc.
Acid detergent Paraffin oil, Emulsifier, etc.
Industrial detergent NV-1, PB-1, Opti, Alcohol, Acetone, Benzene, Thinner, etc.
Air freshener Air freshener(Spray)
Oil Animal or vegetable oil
Etc.	Edible acetic acid, Vinegar, Glacial acetic acid, etc.

CAUTION

In use

• Do not use the pipe for anything other than its intended purpose.
• It may result in injury or damage.
• When you lift up the handle of the dust bin while using the vacuum cleaner, the safety device will be activated and there might be changes in operating noise.
• Operating noise may change when you hold the handle of the dust bin while using the vacuum cleaner, but the circular tube on the bottom of the dust bin prevents dust from spilling out.
• Do not pull the power cord fully and hold the power cord with one hand when rewinding it.
• If you try to pull it fully, the power cord can be damaged, and if you don't hold the power cord while rewinding, it may lose control and cause injury or damage to people or objects around it.
• If any abnormal sounds, smells, or smoke come from the vacuum cleaner, immediately unplug the power plug and contact a service agent.
• There is a risk of fire or electric shock.
• Do not use the vacuum cleaner in any places near heating appliances (such as stoves), combustible sprays, or flammable materials.
• It may cause fire or deformation of the product.

Cleaning and maintenance

- Unplug the vacuum cleaner if you do not use it for a long time.

- It may cause electric shock or fire.

01 Pipe 02 Handle control 03 Hose 04 Dust bin 05 Cord rewind button

06 Filter light 07 Power button 08 Power cord 09 Outlet filter

RF hose Pipe (Option) Pipe (Option)

2-step brush (SC07K51**** SERIES)

2-step brush (SC21K51**** SERIES)

Parquet master (Option)

Anti-Tangle tool (Option) 3-in-1 accessory User manual

Using the vacuum cleaner

Using the body

Power cord

On/Off

Suction

01 Higher power 02 Lower power

Using the handle control

NOTE

- For cleaning fabrics, push the button downward to reduce suction.

01 Power ON/OFF 02 Increasing suction power 03 Decreasing suction power

Using the brushes

Where to use the brushes

① 2-step brush

② 2-step brush

③ Parquet master

④ Anti-Tangle tool

⑤ upholstery tool

⑥ Dusting brush

⑦ Crevice tool

Carpet

Cleaning and maintaining

You must unplug the vacuum cleaner before cleaning it.

When to empty the dust bin

Cleaning the dust bin

Clean the dust bin if there's too much dust in the dust bin.

* Anti-Tangle Turbine (Cyclone Force) - Based on internal testing. Tested at the turbine fan using a mix of hair, pet hair on Floor.

CAUTION

- If a tool is required for cleaning, please be careful not to hurt the mesh.

How to empty the dust bin easily

Cleaning the dust filter

If the filter check indicator turns red with the inlet floating 10 cm above flat floor, clean the dust filter.

Cleaning the outlet filter

Cleaning the brush

2-step brush

2-step brush

Anti-Tangle tool

Parquet master

Cleaning the pipe

Cleaning the hose

Storing the vacuum cleaner

In use

NOTE

• Safety device will cut off the power when the vacuum cleaner was on for more than 30 minutes without any button input. In this case, press the [Power] button on the body or unplug the power plug and then plug it again.
• If the handle control is not working, the vacuum cleaner can be operated using the [Power] button on the body.
• When you use the dusting brush or crevice tool, you may feel vibration from the vacuum cleaner.
• Please do not press the button of dust bin handle when carrying the vacuum cleaner.
• The operating noise may change once the safety device is activated to prevent the dust bin from getting detached.
• The circular tube on bottom of the dust bin prevents dust from spilling out.

CAUTION

- When removing the power plug from the electrical outlet, grasp the plug, not the cord.

Cleaning and maintenance

• To make the dust filter cleaner, add neutral detergent into lukewarm water and soak the filter for 30 minutes before washing it.
• Do not wash the outlet filter with water.
• To maintain the best performance of the outlet filter, replace them once a year.
• To prevent floors from scratches, inspect condition of the brush and replace it if it is worn down.
• Replacement filters are available at your local Samsung service agent.
• Hold the power cord and then press the Cord rewind button since you can get injured if the power cord may lose control while rewinding it.
• If the power cord is not rewinding well, press the Cord rewind button again after pulling the power cord about 2 \~ 3 m

CAUTION

- Make sure the dust filter is completely dry before putting it back into the vacuum cleaner.

- Allow 12 hours for it to dry.

- Dry the dust filter in the shade, not under sunlight, to prevent transformation or discoloration.

- You may wash the dust bin with cold water.

- When suction is noticeably reduced continuously or vacuum cleaner abnormally overheats, please clean the outlet filter.

- Suction may reduce noticeably due to wrong reassembling of the dust filter.

- Please contact a nearest service agent if you cannot remove foreign matters from the hose.

- Store the vacuum cleaner in the shade to prevent deformation or discoloration.

Symptom Checklist
Motor does not start.	Check the cable, the power plug and outlet.Leave it to cool.
Suction force is gradually decreasing.	Check if there is any blockage, and remove it if required.Please check the filters, and if required, clean as illustrated in this manual.- If filters are out of condition, replace them to new ones.
Cord does not rewind fully.	Pull the power cord out 2 - 3 m and press the Cord rewind button.
Vacuum cleaner does not pick up dirt.	Check the hose, and replace it to new one if required.
Body overheating.	Check the filters, and clean as illustrated in the this manual if required.
Static electricity discharge.	Reduce suction.This may also occur when air in the room is very dry.Ventilate the room so that air humidity becomes a normal.

Vacuum Cleaner

User Manual

SC21K51**** Series

SAMSUNG

Preparation

01 Hose

On/Off

Suction Power

Note

For Parquet

For Grooves

Brush Cleaning

2-Step Brush

Cleaning the pipe

2-step brush

Brush for parquet

While in use

Note

Hotline no : 1282 (for HHP) 0-2689-3233 (only for HHP) 0-2689-3232 (OTH products) 1800-29-3232 (Toll free) www.samsung.com/th/support

Vacuum cleaner

SAMSUNG

PREPARATION

Safety information 3

Safety information 3

On/off

Suction power

NOTE

① 2-step brush

② 2-step brush

③ Main hardwood floor

④ Wooden tangle tool

⑤ Suction tool

⑥ Dusting brush

Cleaning the brush

2-step brush

2-step brush

Wooden tangle tool

Main hardwood floor

Cleaning the tube

Cleaning the suction tube

During use

NOTE