SURFboard W6B - Router Arris - Free user manual and instructions
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| Product Type | Wireless Router (Cable Modem Router) |
| Model | SURFboard W6B |
| Brand | Arris |
| Dimensions (approx.) | 7.5 x 5.5 x 1.8 in (19 x 14 x 4.5 cm) |
| Weight (approx.) | 0.75 lbs (0.34 kg) |
| Power Supply | 12V DC, 1A |
| Wi-Fi Standard | 802.11ac (Wi-Fi 5), Dual-band 2.4 GHz & 5 GHz |
| Maximum Data Rate | Up to 1200 Mbps (300 + 867 Mbps) |
| Ethernet Ports | 4 x Gigabit LAN, 1 x Gigabit WAN |
| USB Ports | None |
| Antennas | 4 internal |
| Security | WPA/WPA2, Firewall (SPI) |
| Management | Web-based GUI, Mobile app (SURFboard Manager) |
| Cooling | Passive ventilation |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Certifications | FCC, CE, RoHS |
| Maintenance | Wipe with dry cloth; keep vents clear |
| Spare Parts & Repairability | Not user-repairable; contact Arris support |
Frequently Asked Questions - SURFboard W6B Arris
How do I set up my SURFboard W6B router?
Connect the router to your cable modem via Ethernet, power it on, and follow the setup guide in the SURFboard Manager app or web interface at 192.168.0.1.
What is the default Wi-Fi password?
The default Wi-Fi network name (SSID) and password are printed on the label on the bottom of the router. You can change them via the web interface.
How can I reset the router to factory defaults?
Press and hold the Reset button on the back for about 10 seconds using a paperclip until the lights flash. The router will reboot with factory settings.
How do I update the firmware?
Log in to the router's web interface, go to Administration > Firmware Upgrade, and check for updates. You can also enable automatic updates.
Can I use the W6B with any internet provider?
The SURFboard W6B is a cable modem router compatible with major cable ISPs like Comcast, Spectrum, and Cox. Check with your provider for compatibility.
What should I do if the internet connection drops?
Reboot the router by unplugging it for 30 seconds. If the problem persists, check cable connections and contact your ISP. Verify the modem status lights are normal.
How do I change the Wi-Fi channel?
In the web interface, go to Wireless Settings and select a different channel for 2.4 GHz or 5 GHz. Use less congested channels like 1, 6, or 11 for 2.4 GHz.
Is the W6B compatible with VPN?
Yes, the router supports VPN passthrough for PPTP, L2TP, and IPSec. For VPN client setup, use the VPN section in advanced settings.
How can I check the number of connected devices?
Log in to the router's web interface and go to Attached Devices or DHCP Client List. The SURFboard Manager app also shows connected clients.
What does each LED indicate?
The front panel has LEDs: Power (solid green), Online (solid green when connected), Wi-Fi (solid green when wireless is on), LAN (flashing for activity), and WAN (solid green when internet is active).
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