DTP3 R 311 - AV Extender Extron - Free user manual and instructions

Brand	Extron
Model	DTP3 R 311
Product Type	AV Extender (Receiver)
Video Inputs	3 x DTP RJ-45
Video Outputs	1 x HDMI
Supported Video Resolutions	Up to 4K @ 60 Hz (4:4:4)
Audio Support	Embedded audio, bi-directional
Control	RS-232, IR pass-through
Power Supply	External, 12V DC
Power Consumption	15 W (typical)
Enclosure	Metal, rack-mountable
Dimensions (H x W x D)	1.7 x 4.3 x 3.0 in (4.3 x 10.9 x 7.6 cm)
Weight	0.6 lb (0.27 kg)
Operating Temperature	32°F to 104°F (0°C to 40°C)
Storage Temperature	-4°F to 158°F (-20°C to 70°C)
Relative Humidity	10% to 85% non-condensing
Mounting	Rack ears included, optional under-desk mount
LED Indicators	Power, Link, Signal
EDID Management	Auto and manual EDID modes
HDCP Support	Yes, HDCP 2.2
Repair and Parts	Contact Extron support for spare parts
Maintenance	Clean with dry cloth; no liquid cleaners
Safety	CE, UL listed; use only provided power supply

Frequently Asked Questions - DTP3 R 311 Extron

How do I connect the DTP3 R 311 to a transmitter?

Use a shielded CAT6 cable with RJ-45 connectors. Connect the transmitter's DTP output to any of the three DTP inputs on the receiver. Ensure the cable length does not exceed 330 ft (100 m) for 4K signals.

What power supply is needed?

The device requires a 12V DC, 1.5A power supply with a 2.1mm center-positive plug. Use only the Extron-provided power supply to avoid damage.

How do I reset the unit?

Press and hold the recessed reset button for 5 seconds using a paperclip. This restores factory defaults, including EDID and HDCP settings.

Can I use the DTP3 R 311 with non-Extron transmitters?

The receiver is designed for Extron DTP transmitters. Compatibility with third-party devices is not guaranteed and may require testing.

How do I update the firmware?

Firmware updates are performed via the Extron Product Configuration Software (PCS). Connect the unit via USB to a PC and follow the on-screen instructions.

What video formats are supported?

It supports resolutions up to 4096x2160 @ 60 Hz with 4:4:4 color sampling, including HDR10 and Dolby Vision. Also supports 1080p and lower formats.

How do I configure EDID?

Access the EDID settings via the front panel buttons or PCS software. You can select auto mode or manually upload an EDID file from the connected display.

Is the unit rack-mountable?

Yes, it includes rack ears for mounting in a 1U rack space. Optional under-desk mounting brackets are available.

What do the LED indicators mean?

The Power LED glows green when powered. Link LED glows green when a valid DTP link is established. Signal LED glows green when an active video signal is detected.

Troubleshooting: no video output

Check that the transmitter is powered and connected, cable is not damaged, and the display is set to the correct input. Try resetting EDID or bypassing HDCP with a splitter if necessary.

USER MANUAL DTP3 R 311 Extron

HDMI Twisted Pair Transmitter and Receiver

User Guide DTP Systems

Safety Instructions

Safety Instructions • English

WARNING: This symbol, when used on the product, is intended to alert the user of the presence of uninsulated dangerous voltage within the product's enclosure that may present a risk of electric shock.

ATTENTION: This symbol, when used on the product, is intended to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website, www.extron.com.

All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks ( ^® ), registered service marks ( ^SM ), and trademarks ( ^TM ) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):

Registered Trademarks (®)

Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, eLink, Everlast, Flat Field, FlexOS, Glitch Free, Global Configurator, Global Scripter, GlobalViewer, Hideaway, HyperLane, IP Intercom, IP Link, Key Minder, LinkLicense, LockIt, MediaLink, MediaPort, NAV, NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, ShareLink, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation, System INTEGRATOR, TeamWork, TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XPA, XTP, XTP Systems, and ZipClip

Registered Service Mark ^(SM) : S3 Service Support Solutions

Trademarks ^(TM)

AAP, AFL (Accu-RATE Frame Lock), ADSP (Advanced Digital Sync Processing), AVEdge, CableCover, CDRS (Class D Ripple Suppression), Codec Connect, DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), Driver Configurator, DSP Configurator, DSVP (Digital Sync Validation Processing), EQIP, FastBite, Flex55, FOX, FOXBOX, InstaWake, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, PendantConnect, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action Switching, True4K, True8K, Vector ^TM 4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference. This interference must be corrected at the expense of the user.

ATTENTION:

• This unit was tested with shielded I/O cables on the peripheral devices. Shielded cables must be used to ensure compliance with FCC emissions limits.
• For more information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide on the Extron website.

Battery Notice

This product contains a battery. Do not open the unit to replace the battery. If the battery needs replacing, return the entire unit to Extron (for the correct address, see the Extron Warranty section on the last page of this guide).

CAUTION: Risk of explosion. Do not replace the battery with an incorrect type. Dispose of used batteries according to the instructions.

Conventions Used in this Guide

Notifications

The following notifications are used in this guide:

CAUTION: Risk of minor personal injury.

NOTE: A note draws attention to important information.

TIP: A tip provides a suggestion to make working with the application easier.

Software Commands

Commands are written in the fonts shown here:

^AR Merge Scene,,0p1 scene 1,1^B 51^W^C.0

[01] R000400300004000080000600 [02] 35 [17] [03]

Esc X1 *X16 *X20 *X23 *X21 CE ←

NOTE: For commands and examples of computer or device responses used in this guide, the character "0" is the number zero and "O" is the capital letter "o."

Computer responses and directory paths that do not have variables are written in the font shown here:

Reply from 208.132.180.48: bytes=32 times=2ms TTL=32

C:\Program Files\Extron

Variables are written in italics as shown here:

ping xxx.xxx.xxx.xxx -t

SOH R Data STX Command ETB ETX

Selectable items, such as menu names, menu options, buttons, tabs, and field names are written in the font shown here:

From the File menu, select New.

Click the OK button.

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at https://www.extron.com/technology/glossary.aspx

Contents

Introduction....1

About this Guide....1

About the DTP3 T/R 311 .... 1

TP Cable Advantages ....2

Use and Compatibility with Other Extron DTP Products 2

Features 3

Installation and Operation 5

Rear Panel Connections and Features .... 5

Transmitter Features....6

Receiver Features....7

Connector and Cable Details 8

Front Panel Connection and Indicators 13

Basic Operation....14

Configuration and Other Operations 14

Reset Operations....14

Remote Control 16

Simple Instruction Set Control....16

Host-to-Extender Communications 16

Unit-Initiated Messages....16

Error Responses 17

Using the Command and Response Tables....17

SIS Command and Response Tables 17

Product Configuration Software 22

Starting the Program....22

Updating the Firmware....24

HTML Pages....26

Opening the Embedded HTML Pages 26

Device Utilities Page 27

Reference Information 33

Downloading PCS Software or a Firmware Update Package 33

Mounting the Transmitter or Receiver 36

Tabletop Use 37

Mounting kits 37

Introduction

• About this Guide
  • About the DTP3 T/R 311
  • Use and Compatibility with Other Extron DTP Products
• Features

About this Guide

This guide describes the Extron DTP3 T/R 311 long distance HDMI Twisted Pair Extender, which consists of a transmitter and receiver:

• DTP3 T 311 — 230 feet (70 meters) transmitter
• DTP3 R 311 — 230 feet (70 meters) receiver

This guide describes how to install, operate, and configure the transmitter and receiver. In this guide, the DTP3 T/R 311 elements are commonly referred to as the transmitter or "Tx" and the receiver or "Rx". They are also referred to as devices or units.

About the DTP3 T/R 311

The Extron DTP3 T/R 311 transmitter and receiver pair (see figure 1) are a twisted pair Extender set that extends the usable distance of:

• HDMI digital video with resolutions up to 4K @ 60 Hz (4:4:4) (which can include embedded digital audio). The video is HDCP 1.x and 2.3 compliant.
• Optional analog audio.
• Bidirectional RS-232 and IR control signals.

NOTE: The RS-232 and IR communications are a passive pass-through only. The transmitter and receiver do not generate or respond to the RS-232 and IR communication signals..

• USB HID & 2.0.
• Remote power (receiver only)

The DTP3 Extender pair extends video and the other inputs over one Extron XTP DTP 22 or CAT 6A shielded twisted pair (STP) cable (recommended), up to 230 feet (70 meters).

The devices support a maximum video resolution of up to 4K @ 60 Hz, 4:4:4 and support data rates up to 18 Gbps.

Both units are HDMI (2.0b and 1.4) and HDCP (2.3 and 1.x) compliant. HDCP, and CEC transmission is negotiated from source to sink. The DTP3 T/R 311 has EDID Minder. The pair is compatible with USB 2.0 and 1.x hosts and devices.

The DTP3 R 311 receiver features digital audio de-embedding which extracts 2-ch LPCM digital audio from the HDMI input signal and outputs it through the Audio Out connector on the rear panel.

The DTP3 transmitter and receiver are housed in 1 inch (25 mm) tall, half rack width, 6 inch (152 mm) deep metal enclosures. They can be set on a tabletop, mounted in a rack, or under or through furniture. The receiver can also be mounted on a projector bracket.

graph TD
    A["Computer"] -->|USB| B["Table Microphone"]
    A -->|4K/60 HDMI| C["Extron DTP3 T 311 Transmitter"]
    C --> D["Extron DTP3 R 311 Receiver"]
    D --> E["75" Touch Display"]
    E -->|USB| F["Extron SB 33 A 75-80 Sound Bar"]
    F -->|Audio| G["Camera"]
    D -->|USB| H["Extron DTP3 R 311 Receiver"]
    H --> I["Extron DTP3 T 311 Transmitter"]
    I --> J["Extron DTP3 T 311 Transmitter"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#ffc,stroke:#333
    style F fill:#fcc,stroke:#333
    style G fill:#cff,stroke:#333
    style H fill:#ffc,stroke:#333
    style I fill:#cfc,stroke:#333
    style J fill:#fcc,stroke:#333

Figure 1. Typical DTP3 T/R 311 Application

TP Cable Advantages

Twisted pair cable is much smaller, lighter, more flexible, and less expensive than coaxial or HDMI cable. These transmitter and receiver twisted pair (TP) products make cable runs simpler and less cumbersome. Termination of the cable with RJ-45 connectors is simple, quick, and economical.

NOTE: Do not use Extron UTP23SF-4 Enhanced Skew-Free AV UTP cable or STP201 cable to link the transmitter and receiver. The transmitter and receiver pair does not work properly with these cables.

Use and Compatibility with Other Extron DTP Products

If the DTP3 Extenders are not connected to each other, they are compatible with all other Extron DTP products.

NOTES:

• DTP3 — Data rates up to 18 Gbps are supported at 230 feet (70 m).
- DTP3 CrossPoint — The transmitter and receiver are compatible with all DTP3 Crosspoint matrix switchers.

Features

• Transmits HDMI, USB data, control, and audio up to 230' (70 m) over a shielded twisted pair (STP) cable — The DTP3 T 311 provides high reliability and maximum performance on an economical and easily installed cable infrastructure.
• Supports computer and video resolutions up to 4K/60 @ 4:4:4 — Support of 4K/60 at 4:4:4 color sampling requires connection to matching DTP3 products.
• USB 2.0 extension — Built-in USB 2.0 extension facilitates connection to peripheral USB devices over the same cable as video and audio. Ideal for remote connectivity for USB cameras or storage devices.
• Analog stereo audio embedding — Analog stereo audio signals can be selectively embedded onto the digital video output signal and transported over DTP. The DTP3 T 311 can be set to pass the embedded digital audio, embed the analog audio, or to automatically embed the analog audio when no digital audio is detected.
• USB peripheral emulation — Provides increased system reliability by emulating uninterrupted connection between host and keyboard/mouse devices.
• HDCP 2.3 compliant — Ensures display of content-protected 4K video media and maintains interoperability with earlier versions of HDCP.
• Supported HDMI 2.0b specification features include data rates up to 18 Gbps, HDR, Deep Color up to 12-bit, 3D, and HD lossless audio formats.
• Accepts remote power from DTP3 products — For simplified installation, the transmitter can be remotely powered by a DTP3-enabled product over the twisted pair connection.
• Extron XTP DTP 22 shielded twisted pair cable is strongly recommended for optimal performance.
• Compatible with CAT 6A shielded twisted pair cable — CAT 6A shielded twisted pair cabling is also recommended for optimal performance.
• Mirrored HDMI output — The DTP3 T 311 features a simultaneous HDMI output for local monitor support or system expansion.
• EDID Minder automatically manages EDID communication between connected devices — EDID Minder ensures that the source powers up properly and reliably outputs content for display.
• Support for HDR – High Dynamic Range video — The DTP3 T 311 enables greater contrast range and wider color gamut by providing the necessary video bandwidth, color depth, and metadata interchange capability for HDR video.
• Bidirectional RS-232 pass-through for AV device control — Bidirectional RS-232 control signals can be transmitted alongside the video signal, allowing remote AV devices to be controlled without the need for additional cabling.
• Supports multiple embedded audio formats — Compatible with a broad range of multi-channel audio signals, providing reliable operation with HDMI sources.
• Supports USB 2.0 to 1.1 devices and USB 3.0 devices that can operate at USB 2.0 data rates of up to 480 Mbps — Provides USB extension, allowing connection to peripheral devices over the same STP cable as video and audio.
• Supports EDID and HDCP transmission — DDC channels are actively buffered, allowing continuous communication between source and display.
• User-selectable HDCP authorization — Allows the unit to appear HDCP compliant or non-HDCP compliant to the connected source, which is beneficial if the source automatically encrypts all content when connected to an HDCP-compliant device. Protected material is not passed in non-HDCP mode.
• Front panel USB-C ^® configuration port — Provides convenient access for information and firmware updates.
• LED indicators for signal presence, power, and link status — Provide visual indication of system status for real-time feedback and monitoring of key performance parameters.
• RJ-45 signal and link LED indicators for DTP port — Provide a means for validating signal flow and operation, allowing quick identification of connectivity issues.

DTP3 T/R 311 • Introduction 3

• Easy setup and commissioning with the Extron Product Configuration Software (PCS) — Conveniently configure multiple products using a single software application.
• 1-inch (2.5 cm) high, half rack width metal enclosure — With a low profile enclosure, the device can be installed discreetly wherever needed.
• Includes LockIt cable lacing brackets — Securely fastens HDMI or USB C cables to a device, eliminating risk of disconnection.
• External Extron Everlast power supply provided with receiver — Provides worldwide power compatibility, with high demonstrated reliability and low power consumption for reduced operating costs.
• Extron Everlast Power Supply is covered by a 7-year parts and labor warranty.

Installation and Operation

This section describes the installation and the operation of the DTP3 T/R DP 4K Extenders, including:

Rear Panel Connections and Features

Front Panel Connection and Power Indicators

Basic Operation

NOTE: For equipment mounting, see Mounting the Transmitter or Receiver.

Rear Panel Connections and Features

Figure 2. DTP3 T/R 311 Rear Panel Connectors and Features

Transmitter Features

A HDMI input port
B Audio input port
USB Host input port
Over DTP3 port
E HDMI output (local loop through) port
F DTP3 Out port
G Power connector
H Reset button

Receiver Features

DTP3 Input port and Send Power switch
J HDMI Output port
K Audio Output port
USB Devices ports
M Over DTP3 port
N Power connector
Reset button

Transmitter Features

A HDMI input port (see figure 2) — Connect an HDMI cable between this port and the HDMI output port (or DVI port, with an appropriate adapter) of the digital video source. The transmitter also accepts embedded digital audio on this port.
NOTE: See LockIt Lacing Brackets to use the LockIt HDMI Cable Lacing Bracket to secure the connector to the transmitter.
B Audio input port — If desired, plug an analog audio input into the transmitter via this stereo mini jack connector (see Audio input port).
NOTE: The analog audio input on this connector is not embedded into the digital signal and is in addition to the digital audio that may be already embedded in the HDMI input.
USB Host input port — Connect a USB Type A to B cable between this USB type B port and the USB port of a host device. The USB Extender function is USB 3.1 compliant and supports data transfers of 480 Mbps (high speed), 12 Mbps (full speed), and 1.5 Mbps (low speed) from a USB host.
Over DTP3 port — Connect a serial RS-232 signal to this 3.5 mm, 3-pole captive screw connector for bidirectional RS-232 (see Over DTP3 connector wiring to wire the connector).
E HDMI output port — Connect a display to this female HDMI connector for local loop-through monitoring of the source signal.

NOTE: See LockIt Lacing Brackets to use the LockIt HDMI Cable Lacing Bracket to secure the connector to the transmitter.

F DTP3 Out port — Connect one end of a TP cable to this RJ-45 female connector. Ensure the opposite end of this cable is connected to the receiver TP Input port (see 1).

ATTENTION:

NOTE: See Twisted Pair cable termination and recommendations to properly wire the RJ-45 connectors and for detailed NOTES.

Signal LED — Indicates the unit is outputting a DTP3 signal.

Link LED — Indicates a valid link is established between the units on the DTP3 input and output cable.

G Power connector (optional) (see figure 2) — Plug an optional external 12 VDC power supply into this 2-pole connector.

ATTENTION:

NOTE: When the Send Power switch on the receiver (see ①) is in the SEND POWER position, one power supply connected to the receiver can power both units. Power is not necessary to this connector.

When the TP function switch is in the OFF position, the transmitter and receiver each requires a local 12 VDC power supply.

H RESET button — Press this button and observe the front panel Power LED (figure 8, A) to initiate two levels of DTP3 T 311 reset (see Reset Operations).

Receiver Features

DTP3 Input port and Send Power switch — Connect one end of the TP cable from the transmitter output connector to this female RJ-45 connector. Ensure the opposite end of this cable is connected to the transmitter DTP3 Output RJ-45 connector (see F).

ATTENTION:

NOTE: See TP cable termination and recommendations to properly wire the RJ-45 connectors and for detailed NOTES.

Signal LED — Indicates the unit is receiving a valid signal on the DTP3 In connector.

Link LED — Indicates a valid link is established between the units on the DTP3 input and output cable.

Send Power switch — Set the switch as desired:

OFF (default) — Do not send power to a DTP3 transmitter. The transmitter must be powered from a local optional power supply (see G).

SEND PWR – Send 48 VDC power across the TP cable to remotely power the transmitter.

NOTE: Remote power to the transmitter is only available if the transmitter is also in the Extron DTP3 series. The switch should be OFF for any other transmitter type.

J HDMI Output port — Connect a video display to this HDMI connector.

NOTE: See LockIt Lacing Brackets to use the LockIt HDMI Cable Lacing Bracket to secure the connector to the transmitter).

HDMI

Audio Output port— This 5-pole, 3.5 mm captive screw connector outputs the transmitted, unamplified, line level analog audio. Connect an audio device, such as an audio amplifier or powered speakers (see Audio Output Port to wire the connector).

AUDIO

USB Device ports (see figure 2) — The built-in four port hub has female USB
Type A connectors: two that are USB 2.0-compatible and two that are
HID-compatible. USB 2.0 connectors can provide +5 VDC at up to 500 mA to
connected USB peripherals requiring power. HID connectors can provide +5 VDC at up to 100 mA.

Over DTP3 port — Connect a serial RS-232 signal to this 3.5 mm, 3-pole captive screw connector for bidirectional RS-232 communication (see Over DTP3 connector wiring to wire the connector).

N Power connector — Plug an external 12 VDC into this 2-pole power supply connector.

ATTENTION:

Reset button — Press this button and observe the front panel Power LED (figure 8, A) to initiate two levels of DTP3 R 311 reset (see Reset Operations).

Connector and Cable Details

HDMI connectors

HDMI signals for 4K video run at a very high frequency and are especially prone to errors caused by bad video connections, too many adapters, or excessive cable length. To avoid the loss of an image or jitter, follow these guidelines:

• Do not exceed 12 feet (3.6 meters) on the transmitter loop-thru output or receiver output.
• Use only a cable designed for HDMI signals.
• Limit or avoid the use of adapters.
• Use only cables specifically intended for HDMI or DVI signals. Use of non-HDMI or non-DVI cables or modified cables can result in a missing video output.

Lockit Lacing Brackets

To securely fasten an HDMI cable to a device:

1. Plug the rear panel HDMI cable into the panel connection (see figure 3, ①).

Figure 3. Installing the Locklt Lacing Bracket

1. Loosen the HDMI connection mounting screw from the panel enough to allow the LockIt lacing bracket to be placed over it (②). The screw does not have to be removed.
2. Place the LockIt lacing bracket on the screw and against the HDMI connector, then tighten the screw to secure the bracket (③).

ATTENTION:

• Do not overtighten the HDMI connector mounting screw. The shield to which it fastens is very thin and can easily be stripped.

• Ne serrez pas trop la vis de montage du connecteur HDMI. Le blindage auquel elle est attachée est très fin et peut facilement être dénudé.

• Loosely place the included tie wrap around the HDMI connector and the LockIt lacing bracket as shown (4).

• While holding the connector securely against the lacing bracket, use pliers or similar tools to tighten the tie wrap, then remove any excess length (⑤).

Audio connectors

Audio Input port

A balanced stereo audio connector consists of a tip, ring, and sleeve. An unbalanced mono audio connector consists of a tip and sleeve. When you are making connections for the units from existing audio cables, see the drawing at right to identify the tip, ring, and sleeve parts of the connector.

Audio Output port

See figure 4 to properly wire a captive screw output connector. Use the supplied tie-wrap to strap the audio cable to the extended tail of the connector.

Figure 4. Captive Screw Connector Wiring for Stereo Audio Output

ATTENTION:

• For unbalanced audio, connect the sleeves to the ground contact. DO NOT connect the sleeves to the negative (-) contacts.
• Pour l'audio asymétrique, connectez les manchons au contact au sol. Ne PAS connecter les manchons aux contacts négatifs (–).

NOTES:

- The length of exposed wires is important. The ideal length is 3/16 inch (5 mm).

• If the stripped section of wire is longer than 3/16 inch, the exposed wires may touch, causing a short circuit.
• If the stripped section of wire is shorter than 3/16 inch, wires can be easily pulled out even if tightly fastened by the captive screws.

- Do not tin the power supply leads before installing them in the connector. Tinned wires are not as secure in the connector and could be pulled out.

Over DTP3 connector wiring

See figure 5 to properly wire the Over DTP3 connector.

Figure 5. Over DTP3 Connector Wiring

NOTES:

• The RS-232 Tx and Rx line pair must cross once between this connector and the source or destination.
• The length and treatment of exposed wires is important. See the Audio Output port NOTES for details.

Twisted pair cable termination and recommendations

Figure 6 details the TIA/EIA T568-B wiring standard. Use this standard to terminate twisted pair (TP) cables with RJ-45 connectors.

Figure 6. TP Cable Termination

Supported cables

The devices are compatible with shielded twisted pair (STP) and unshielded twisted pair (U/UTP) cable. However, Extron strongly recommends that you use STP cable to achieve best performance.

ATTENTION:

Cable recommendations

Extron recommends using the following practices to achieve full transmission distances up to 230 feet (70 meters) and reduce transmission errors.

• Use Extron XTP DTP 22 STP cable for the best performance.
• At a minimum, Extron recommends 22 AWG, solid conductor, STP cable with a minimum bandwidth of 500 MHz.
• Terminate cables with shielded connectors to the TIA/EIA T 568 B standard.
• Use no more than two pass-through points, which may include patch points, punch down connectors, couplers, and power injectors. If these pass-through points are required, use shielded couplers and punch down connectors.

NOTE: When using TP cable in bundles or conduits, consider the following:

• Do not exceed 40% fill capacity in conduits.
• Do not comb the cable for the first 65 feet (20 meters), where cables are straightened, aligned, and secured in tight bundles.
• Loosely place cables and limit the use of tie wraps or hook-and-loop fasteners.
• Separate twisted pair cables from AC power cables.

Power supply wiring

The DTP3 R 311 receiver includes a 12 VDC, 4.2 A power supply. Figure 7 shows how to wire the 2-pole captive screw connector to the power supply as follows:

Figure 7. Power Connector Wiring

1. Cut the DC output cord to the length needed.
2. Strip the jacket to expose 3/16 inch (5 mm) of the conductors.
3. Slide the leads into the supplied 2-pole captive screw plug and use a small screwdriver to secure them
4. To verify the power cord polarity before connecting the plug, connect the power supply with no load and check the output with a voltmeter.
5. Use the supplied tie wrap to strap the power cord to the extended tail of the connector.

CAUTION:

ATTENTION :

- The length of exposed wires is critical. The ideal length is 3/16 inch (5 mm).

• Any longer and the exposed wires may touch, causing a short circuit.
• Any shorter and the wires can be easily pulled out even if tightly fastened by the captive screws.

- Do not tin the power supply leads before installing them in the connector. Tinned wires are not as secure in the connector and could be pulled out.

To verify the polarity before connection, plug in the power supply with no load and check the output with a voltmeter.

Front Panel Connection and Indicators

graph TD
    subgraph_DTP3_T_311["Extron"]
        A["Configuration"] --> B["SIGNAL"]
        B --> C["HDCP"]
        C --> D["HOST"]
    end
    subgraph_DTP3_R_311["Extron"]
        E["Configuration"] --> F["SIGNAL"]
        F --> G["HDCP"]
        G --> H["HOST"]
        H --> I["UPDATES"]
        I --> J["1, 2, 3, 4"]
    end
    style DTP3_T_311 fill:#f9f,stroke:#333
    style DTP3_R_311 fill:#f9f,stroke:#333

Figure 8. DTP3 T/R 311 Front Panel Features

Power LED — The unit is receiving power, either locally or remotely (via power-over-DTP [transmitter only]) and is operational.
B Configuration port — Connect to this USB mini-C port (USB 2.0) for product configuration, management and firmware updates.
C Input LEDs (transmitter) — Indicate the status of the HDMI input as follows:
• Signal LED — The transmitter is receiving an active HDMI input signal.
• HDCP LED — The HDMI signal is HDCP encrypted.
D Input LEDs (receiver) — Indicate the status of the DTP3 input as follows:
• Signal LED — The receiver is receiving an active HDMI input signal.
• HDCP LED — The HDMI signal is HDCP encrypted.
USB Host LED (transmitter) — An active host is connected to the rear panel USB port.
F USB LEDs (receiver) — Indicate the mode and status of the rear panel USB ports, as follows:
- Host LED — An active host is connected to the rear panel USB port of the connected transmitter.
• Devices LEDs —
• 1 and 2 LEDs — An active HID device is connected to the rear panel USB port.
- 3 and 4 LEDs — An active host is connected to the rear panel USB port of the connected transmitter and an active USB 2.0 device is connected to the rear panel USB port of the receiver.

Basic Operation

Configuration and Other Operations

Configuration and more complex operation of the system is accomplished via SIS commands (see Simple Instruction Set Control), Extron Product Configuration Software (see Product Configuration Software), or embedded web pages (see HTML Pages).

Reset Operations

The rear panel RESET button initiates two modes of reset. The RESET button is recessed, so use an Extron Tweeker, a pointed stylus, or ballpoint pen to access it.

See the table for a summary of the modes.

ATTENTION:

• The modes listed close all open IP connections and close all sockets.
• For the full factory reset, nothing happens if the momentary press does not occur within 1 second.

Reset Mode Comparison and Summary
Mode	Activation	Result Purpose and Notes
Run boot code	Hold down the recessed RESET button while applying power to the unit.	The unit reverts to the factory default firmware. All user files and settings are maintained.	Reset to factory firmware to return return the unit to the factory default firmware version if incompatibility issues arise with user-loaded firmware.
	NOTE: After a boot code reset, update the unit firmware to the latest version. Do not operate the firmware version that results from the boot code reset. If you want to use the factory default firmware, upload that version again (see Updating the Firmware or Firmware page for details on uploading firmware).	NOTE: If you do not want to update firmware, or you performed a boot code reset by mistake, cycle power to the unit to return to the firmware version that was running before the mode 1 reset (see Firmware page to find the firmware version).
Full factory reset	Hold the RESET button for approximately 9 seconds, until the RESET LED blinks three times (once at 3 seconds, again at 6 seconds, and then again at 9 seconds). Then momentarily press RESET within 1 second.	Reverts to factory default settings:• Resets all settings with the exception of factory firmware.• Removes the initial serial number passwords and sets them to extron.	Full factory reset is useful if you want to start over with configuration and uploading or to replace events.
	NOTE: Full factory reset reverts the factory-configured username to admin and password to extron.	The RESET LED blinks four times in succession during the reset.

Performing a full factory reset

Perform resets of the unit as follows (see figure 9):

1. Use a small screwdriver to press and hold the rear panel RESET button until the front panel Power LED blinks three times

graph LR
    A["Full Factory Reset"] --> B["Press and hold the Reset button."]
    B --> C["9 seconds"]
    C --> D["Power LED blinks three times."]
    D --> E["Release, then immediately press and release again."]
    E --> F["R"]

Figure 9. Resets

1. Release the RESET button and then immediately press and release the RESET button again. Nothing happens if you do not momentarily press RESET within 1 second.

Remote Control

The DTP3 T/R 311 transmitter and receiver both have a front panel Configuration (USB) port that can be connected to a host device such as a computer or a control system. This port on each Extender unit makes remote control of that unit possible. The remote control is using any of the following:

• Extron SIS commands (using the ExtronDataViewer utility, available at www.extron.com)
  • Extron PCS available at www.extron.com
• Embedded HTML pages.

This section includes:

Simple Instruction Set Control

Product Configuration Software

HTML Pages

Simple Instruction Set Control

This section provides guidance on operation of the DTP3 T/R 311 units via a string of commands and lists the SIS commands, including:

• Host-to-Extender Communications
• Unit-Initiated Power-Up Message
- Error Responses
• Using the Command and Response Table
• SIS Command and Response Tables

Host-to-Extender Communications

SIS commands consist of one or more characters per field. No special characters are required to begin or end a command character sequence. When a command is valid, the device executes the command and sends a response to the host device. All responses from the device to the host end with a carriage return and a line feed (CR/LF = ←), which signals the end of the response character string. A string is one or more characters.

Unit-Initiated Messages

© Copyright 20yy, Extron Electronics, DTP3 T 311, Vx.xx, 60-nnnn-nn←Day, DD MM YYYY HH: MM: SS←

Login Administrator← 60-nnnn-nn

The DTP3 T 311 transmitter has completed its start-up and you are logged in as an Administrator. vx.xx is the firmware version number and 60-nnnn-nn is the part number.

© Copyright 20yy, Extron Electronics, DTP3 R 311, Vx.xx, 60-nnnn-nn← Day, DD MM YYYY HH: MM: SS←

Login Administrator← 60-nnnn-nn

The DTP3 R 311 receiver has completed its start-up and you are logged in as an Administrator. vx.xx is the firmware version number and 60-nnnn-nn is the part number.

Error Responses

When either DTP3 T/R 311 unit receives a valid SIS command, it executes the command and sends a response to the host device. If the Extender unit is unable to execute the command because the command is invalid or it contains invalid parameters, the unit returns an error response to the host. The error response codes are:

E10 — Invalid command
E13 — Invalid parameter
E14 — Invalid for this configuration
E17 — Invalid command for signal type
E28 — Bad file name or file not found

Using the Command and Response Tables

The SIS command and response tables begin below. Symbols are used throughout the tables to represent variables in the command and response fields. Command and response examples are shown throughout the tables. The ASCII to HEX conversion table below is for use with the command and response table.

ASCII to Hex

Conversion Table

Esc

1B

CR

∅D

LF

∅A

Space →

20

!

21

“

22

#

23

$ 24

%

25

&

26

‘

27

(

28

)

29

*

2A

+

2B

, 2C

-

2D

.

2E

/

2F

∅

30

1

31

2

32

3

33

4 34

5

35

6

36

7

37

8

38

9

39

:

3A

;

3B

< 3C

=

3D

>

3E

?

3F

@

40

A

41

B

42

C

43

D 44

E

45

F

46

G

47

H

48

|

49

J

4A

K

4B

L 4C

M

4D

N

4E

O

4F

P

50

Q

51

R

52

S

53

T 54

U

55

V

56

W

57

X

58

Y

59

Z

5A

[

5B

\ 5C]

]

5D

^

5E

-

5F

`

60

a

61

b

62

c

63

d 64

e

65

f

66

g

67

h

68

i

69

j

6A

k

6B

l 6C

m

6D

n

6E

o

6F

p

70

q

71

r

72

s

73

t 74

u

75

v

76

w

77

x

78

y

79

z

7A

{

7B

l 7C}

}

7D

~

7E

DEL

7F

Common symbol definitions

← = Carriage return/line feed • = space

← = Carriage return (no line feed)

| = Pipe (can be used interchangeably with the

Esc = Escape key

← character) W = Can be used interchangeably with the

Esc character

SIS Command and Response Tables

SIS Command and Response Table for Transmitter SIS Commands

Command Function	SIS Command (Host to Unit)	Response (Unit to Host)	Additional Description
Video output mute
Mute an output, video and sync	1*2B	Vmt1*2←
Unmute an output	1*	Vmt1*←	Output video and sync.
Mute both outputs, video and sync	2B	Vmt2←
Unmute both outputs	0B	Vmt*←	Output video and sync.
View output mute status	B	2Loop23←
	Verbose mode 2 or 3:	Vmt2Loop23←
KEY: 1= Output 1 = Loopout 2 = DTP3 2= Video mute status = Unmute video and sync2 = Mute video and syncAudio output mute
Mute audio output	1Z	Amt1←	Applies to HDMI and DTP outputs
Unmute audio output	0Z	Amt0←
View mute status	Z	X3←
	Verbose mode 2 or 3:	AmtX3←
Signal status
Request video signal status	EscLS←	X4Input*X4Loop*X8TP3←
	Verbose mode 2 or 3:	SigX4Input*X4Loop*X8TP3←
Request all HDCP status	EscHDCP←	X4Input*X4Loop*X8TP3←
	Verbose mode 2 or 3:	HdcpX4Input*X4Loop*X8TP3←
Output HDCP mode
Set HDCP mode, both outputs	EscSX5HDCP←	HdcpSX9←
View output HDCP mode	EscSHDCP←	X6-X5←
	Verbose mode 2 or 3:	HdcpSX5-X5←
HDCP authorized device
Set HDCP authorized at input	EscE1HDCP←	HdcpE1←
Set HDCP not authorized at input	EscE0HDCP←	HdcpE0←
View input HDCP status	EscEHDCP← X4←
	Verbose mode 2 or 3:	HdcpEX4←
Input HDCP status
View input HDCP status	EscIHDCP← X6←
	Verbose mode 2 or 3:	HdcpIX6←
Output HDCP status
View output HDCP status	EscOHDCP←	X7Loudx7xTP3←
	Verbose mode 2 or 3:	HdcpOX7Loudx7xTP3←
Input audio format
Set audio format to auto	EscI1AFMT←	Afmt1←
Set audio format to digital	EscI2AFMT←	Afmt2←
Set audio format to analog	EscI3AFMT←	Afmt3←
View audio format		X8←
	Verbose mode 2 or 3:	AfmtX8←
Serial host control mode
Set over DTP3 pass-through	Esc1HSTM←	Hstm1←	Set over DTP3 port to pass through mode.
Set over DTP3 device control	Esc2HSTM←	Hstm2←	Control unit via connected device.
View serial host control mode setting	EscHSTM← X9←
	Verbose mode 2 or 3:	HstmX9←
KEY: X1= Output 1 = Loopout 2 = DTP3X3= Audio mute status θ = Unmute audio 1 = Mute audioX4= Signal or HDCP authorized status θ = Not present or not enabled 1 = Present or enabledX5= HDCP output mode 1 = Follow input (continuous trials for HDMI, try for 10 sec for DVI and then fail)2 = Always encrypt (continuous trials for HDMI, try for 10 sec for DVI and then fail)X6= Input HDCP status θ = No source detected 1 = Source detected with HDCP2 = Source detected without HDCPX7= Output HDCP status θ = No sink detected 1 = Sink detected with HDCP2 = Sink detected without HDCPX8= Input audio format 1 = Auto (default) 2 = Digital 3 = AnalogX9= Serial host port mode 1 = Over DTP3 pass through (default) 2 = Over DTP3 serial device controlUnit name
Set the unit name	EscX10CN←	Ipn•X10←
Set the unit name to factory default	Esc•CN←	Ipn•DTP3-T-311←
View unit name	EscCN← X10←
	Verbose mode 2 or 3:	Ipn•X10←
Verbose mode
Set verbose mode	EscX11CV←	VrbX11←
Show verbose mode	EscCV← X11←
Verbose mode 2 and 3:	EscCV←	VrbX11←
Peripheral emulation
NOTE: The receiver USB HID ports 1 and 2 are only operable when peripheral emulation is enabled on the transmitter.
Set peripheral emulation	EscEX2JSBC←	UsbcEX2←
View peripheral emulation	EscEUSBC← X2←
Information requests
View model name	1I	DTP3•T•311←
	Verbose mode 2 or 3:	Inf01+DTP3•T•311←
View model description	2I	DTP3•T•311•EXTENDER←
	Verbose mode 2 or 3:	Inf02*DTP3•T•311•EXTENDER←
View part number	N	60-nnnn-nn←
Firmware version
Read firmware version	Q	X12←
Read full firmware version	*Q	X13←
Read advanced firmware version	20Q	X14←
USB signal host status
View USB input host status	EscIUSBC← X2←
	Verbose mode 2 or 3:	UsbcIX2←
Miscellaneous device commands
Set HDMI 5V output hot plug mode	EscMX15HPLG←	HplgMX15←
View HDMI 5V output hot plug status	EscMHPLG← X15←
	Verbose mode 2 or 3:	HplgMX15←
Reset	EscZXXX←	Zpx←
KEY: X1= Output 1 = Loopout 2 = DTP3X2= Status θ = Undetected, disabled 1 = Detected, enabledX10= Unit (host) name Up to 24 alphanumeric characters, includingand '-'X11= Verbose mode θ = Clear or none (default) 2 = Tagged responses for queries1 = Verbose mode 3 = Verbose mode and tagged for queriesX12= Firmware version x.xxX13= Firmware version and build number x.xx.xxxxX14= Advanced firmware version x.xx.xxxx-bxxxxX15= HDMI 5V output hot plug mode 1 = 5V always enabled (default)2 = Auto (5V enabled when source 5V present, otherwise off)

SIS Command and Response Table for Receiver SIS Commands

Command Function	SIS Command (Host to Unit)	Response (Unit to Host)	Additional Description
Audio output format
Set audio output format to auto	Esc00AFMT←	Afmt00←	Output follow inputs, digital preferred.
Set audio output format to digital	Esc01AFMT←	Afmt01←	Output digital audio.
Set audio output format to analog	Esc02AFMT←	Afmt02←	Output analog audio.
View mute status	Esc0AFMT← X16←
	Verbose mode 2 or 3:	Afmt0X16←
Audio output mute
Mute audio output	1Z	Amt1←	Applies to HDMI and analog outputs.
Unmute audio output	0Z	Amt0←
View mute status	Z	X3←
	Verbose mode 2 or 3:	AmtX3←
Signal status
Request video signal status	EscLS←	X4Input*X4Output←
	Verbose mode 2 or 3:	SigX4Input*X4Output←
Request all HDCP status	EscHDCP←	X4Input*X4Output←
	Verbose mode 2 or 3:	HdcpX4Input*X4Output←
Output HDCP status
View output HDCP status	EscOHDCP← X7←
	Verbose mode 2 or 3:	Hdcp0X7←
Serial host control mode
Set over DTP3 pass-through	Esc1HSTM←	Hstm1←	Set over DTP3 port to pass through mode.
Set over DTP3 device control	Esc2HSTM←	Hstm2←	Control unit via connected device.
View serial host control mode setting	EscHSTM← X9←
	Verbose mode 2 or 3:	HstmX9←
Unit name
Set the unit name	EscX10CN←	Ipn·X10←
Set the unit name to factory default	Esc·CN←	Ipn·DTP3-R-311←
Vlew unit name	EscCN← X10←
	Verbose mode 2 or 3:	Ipn·X10←
Verbose mode
Set verbose mode	EscX11CV←	VrbX11←
Show verbose mode	EscCV← X11←
Verbose mode 2 and 3:	EscCV←	VrbX11←
Information requests
View model name	1I	DTP3*R*311←
	Verbose mode 2 or 3:	Inf01*DTP3*R*311←
View model description	2I	DTP3*R*311*EXTENDER←
	Verbose mode 2 or 3:	Inf02*DTP3*R*311*EXTENDER←
View part number	N	60-nnnn-nn←
KEY: X2 = Mute status θ = Unmute audio 1 = Mute audioX4 = Signal status θ = Not present or not enabled 1 = Present or enabledX7 = Output HDCP status θ = No sink detected 1 = Sink detected with HDCP2 = Sink detected without HDCPX9 = Serial host port mode 1 = Over DTP3 pass through (default) 2 = Over DTP3 serial device controlX10 = Unit (host) name Up to 24 alphanumeric characters, includingand '-'X11 = Verbose mode θ = Clear or none (default) 2 = Tagged responses for queriesX16 = Audio output format θ = Auto (default) 3 = Verbose mode and tagged for queries1 = Digital 2 = AnalogFirmware version
Read firmware version	Q	12
Read full firmware version	*Q	13
Read advanced firmware version	20Q	14
USB signal host status
View USB input host status	Esc IUSBC← 2
	Verbose mode 2 or 3:	UsbcI 2
View USB output device status	Esc OUSBC←	2^1 · X2^2 · X2^3 · X2^4
	Verbose mode 2 or 3:	UsbcO 2^1 · X2^2 · X2^3 · X2^4
Miscellaneous device commands
View DTP3 remote power switch	Esc RPWR← 2
	Verbose mode 2 or 3:	Rpwr 2
Set HDMI 5V output hot plug mode	Esc MX15 HPLG←	HplgMX15←
View HDMI 5V output hot plug mode	Esc MHPLG← 15
	Verbose mode 2 or 3:	HplgMX15←
Reset	Esc ZXXX←	Zpx←
KEY: 2 = Status = Off 1 = On 12 = Firmware version x.xx 13 = Firmware version and build number x.xx.xxxx 14 = Advanced firmware version x.xx.xxxx-bxxxx 15 = HDMI 5V output hot plug mode 1 = 5V always enabled (default)2 = Auto (5V enabled when source 5V present, otherwise off)

Product Configuration Software

This section details the Extron PCS, available on the Extron website (see Downloading PCS Software or a Firmware Update Package). The Windows-based PCS communicates with the unit via the front panel configuration port, a standard USB mini-C port (see figure 8, B).

Starting the Program

Start the Extron PCS as follows:

1. Click Start > Programs > Extron Electronics > Extron Product Configuration Software > Extron Product Configuration Software. The PCS opens to the Device Discovery screen.
2. Select TCP/IP (see figure 10, ①).

Figure 10. Device Discovery Screen

1. Enter the value 203.0.113.22 into the IP Address/Hostname field (②).

NOTE: The DTP3 TR 311 units use IP over USB; the default address is 203.0.113.22 and CANNOT be changed.

1. Enter the Password (③).

NOTES:

• The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of a complete system reset, the passwords revert to the default.
• The default username is admin and the default password is extron.

• Passwords are case sensitive.

• Click Connect ( ②). The PCS opens to the Input/Output Configuration page (see figure 11 [for the transmitter] or figure 12 [for the receiver]).

Figure 11. Product Configuration Software, Transmitter

Figure 12. Product Configuration Software, Receiver

1. Operate the PCS as described in the PCS Help (click > Extron PCS Help).

Updating the Firmware

The PCS provides a way to replace the firmware that is coded on the control board of each unit without taking the unit out of service.

Update the firmware on one of the units as follows:

1. Perform steps 1 through 8 of Downloading PCS Software or a Firmware Update Package to download the firmware upgrade from the Extron website.

ATTENTION:

• The extension of the firmware file must be .eff. Opening a file with an incorrect extension may cause the device to stop functioning.

• L'extension du fichier firmware doit être .eff. Si un fichier est ouvert avec une mauvaise extension, l'appareil peut arrêter de fonctionner.

• Connect the computer to the front panel Configuration (USB) port (see figure 8, B) of the transmitter or receiver.

• Start the PCS and connect to the unit (see Starting the Program.
• On the DTP3 T 311 or DTP3 R 311 tab, click ▼ > Update firmware > Update Firmware. The software asks you to confirm that you want to continue the update (see figure 13 on the next page).

Figure 13. Updating Firmware

1. Click Continue (see figure 13, ①). The PCS disconnects itself from the unit and calls the Firmware Loader utility in the background. The Update Firmware dialog box appears.
2. Click Browse (②). The Open dialog box opens.
3. Navigate to the folder where you saved the firmware upgrade file. Select the file (③) and click Open (④). The Update Firmware dialog box returns to the top.
4. Click Update to continue (5).
5. The Firmware Loader utility tests the connection, installs the update, and then verifies the firmware.
6. At the conclusion of the process, the utility reports Upload Complete.
7. Click Close. The PCS window returns to the front.
8. Click in the connection tab to completely disconnect the program from the unit and then reconnect the program as described in Starting the Program.

HTML Pages

The transmitter or receiver can be controlled and operated through the front panel CONFIG (USB) port of either unit (see figure 8, B). The Configuration port uses IP over USB technology. The factory-embedded pages are always available and cannot be erased or overwritten.

Opening the Embedded HTML Pages

Access the transmitter or receiver using HTML pages as follows:

1. Start the web browser.
2. Connect the computer to the front panel Configuration (USB) port (B) of the transmitter or receiver.
3. Click in the Address field of the browser and enter the IP address 203.0.113.22.
4. Press the keyboard key.

NOTE: If you do not have the appropriate SSL Certificate, the browser displays a privacy notification (see figure 14, shown in the Chrome browser). Continue to the login dialog box as follows:

1. Click Advanced (①). The button changes to Hide Advanced and explanatory text and a link appear below the button.

Figure 14. Privacy Notification

1. Click Proceed to 203.0.113.22 (unsafe) (②).

The browser opens to the Login dialog box (see figure 15).

Figure 15. Login Dialog Box

1. Enter the Username (see figure 15, ①) and Password (②) and click Sign In (③). The browser opens the embedded web Settings page (see figure 16).

NOTES:

• The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of a complete system reset, the passwords revert to the default.
  The default username is admin and the default password is extron.
• Passwords are case sensitive.

Figure 16. Device Utilities Page

Device Utilities Page

The Device Utilities page (see figure 16) is a read-only page that shows general information unique to the transmitter or receiver and provides access to pages of editable settings. Click the down arrow (①) to open a drop-down list (see Date and Time page, Passwords page, or Firmware page).

NOTES:

• The Network link has no operational function for the DTP3 TR 311.
• The Hostname can be edited in the Network page.
• The Hostname is also the "Device Name."

Date & Time page

The Date & Time selection on the Device Utilities page (see figure 16) opens a read-only pane that shows date and time settings (see figure 17). Click EDIT (①) to open an editable pane.

Figure 17. Date & Time Selection and Set Time and Date manually

NOTE: The Manual and Sync to NTP Servers radio buttons on figure 17 have no operational function for the DTP3 TR 311.

TIP: Click SYNC to PC (A or B) to immediately sync the unit date and time to the connected PC without further steps.

② Date & Time — Click in this field and type in the date and time.
③ Time Zone — Click the drop-down list to select the offset from Universal Time Coordinated (UTC).
4 SAVE and CANCEL buttons — Click SAVE to take Date & Time changes or CANCEL to abandon them. Clicking either button closes the editable pane.

NOTE: Or you can click the Datepicker (=) or Timepicker (☐) icons (figure 18) and use those tools to set the date and time.

Figure 18. Using Datepicker and Timepicker Tools

Passwords page

The Passwords selection on the Device Utilities page (see figure 16) opens a read-only pane that shows the Admin and User credentials of the unit (see figure 21). The Password can be edited by clicking the EDIT button (①). An editable version of the selection opens.

Read Only

graph TD
    A["Admin Password"] --> B["2 2 2 2 2 2 2 2 2 2 2"]
    C["User Password"] --> D["1 1 1 Admin Password"]
    D --> E["2 2 2 2 2 2 2 2 2 2"]
    E --> F["3 3 3 3 3 3 3 3 3 3"]
    F --> G["A A A A A A A A A A"]
    H["EDIT"] --> I["Red circle with blue square at position 3"]
    style H fill:#f9f,stroke:#333

Editable
Figure 19. Passwords Selection

② Password and Confirm Password — Click in these fields and type in valid password values to enter the appropriate values for your NAVigator.

NOTES:

• A valid password meets the following requirements:
  • The length is up to 64 characters.
• All alphanumeric characters and ASCII symbols are permitted except | (pipe).
  • The password cannot be blank.
• The password cannot start with a space.
• The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of a complete system reset, the passwords revert to the default.
• The default username is admin and the default password is extron.
• You must have an Admin password to be able to create a User password.

TIP: Select (click) the Show Password checkbox (A) to display the password as you type it.

③ CREATE and CANCEL buttons — Click CREATE to take the Password change or CANCEL to abandon it. Clicking either button closes the editable pane.

Firmware page

The Firmware selection on the Device Utilities page (see figure 16) opens a read-only pane that shows the status of the currently installed firmware (see figure 20), and provides a way to install new firmware. Firmware can be installed by clicking the EDIT button (①). An Open dialog box opens (see figure 21).

Figure 20. Firmware Selection

Figure 21. Open Dialog Box

Installing firmware

Install the latest firmware as follows:

1. Download the latest firmware from the Extron website (see Downloading PCS Software or a Firmware Update Package)
2. Navigate to the folder where you saved the firmware upgrade file (see figure 21, ①). Select the file.
3. Click Open ( ②). The Open dialog box closes and the Install Firmware page returns to the top, with the selected firmware file identified (see figure 22, ①).

Figure 22. Firmware Page with Firmware File Identified

4. Click INSTALL (see figure 22, ②).

The page displays a sequence that reports the progress as it uploads the file (see figure 23, ①), installs the firmware (②), and then reboots (③).

NOTE: Do not unplug the unit while the firmware is being upgraded.

graph LR
    A["Installing Firmware"] --> B["File Uploaded"]
    B --> C["Reboot"]
    D["Installing Firmware"] --> E["File Uploaded"]
    E --> F["Reboot"]
    G["Installing Firmware"] --> H["File Uploaded"]
    H --> I["Reboot"]

Figure 23. Firmware Upload Progress

When the unit reboots, the connection to it is momentarily lost and after a few seconds, the browser displays the home page Login dialog box (see figure 15 on page 26). To continue to operate the unit, you must reconnect (see Opening the Embedded HTML Pages on page 9).

Reference Information

Downloading PCS Software or a Firmware Update Package

PCS and firmware update packages are available on the Extron website. Download as follows:

NOTES:

• This procedural description is illustrated as using Microsoft Edge. Depending on the browser you use, some steps or indications may be different.
• Steps 1 through 3 and 5 through 9, below, are also used to download firmware update packages.

Download software or firmware as follows:

1. Go to www.extron.com and momentarily rest the cursor over the Download tab (see figure 24). The Find Software & Downloads links appear.

Figure 24. Selecting the Download Tab

1. Click the PCS Product Configuration Software (②) or the Firmware or Software link (③) as applicable.

For PCS, the PCS download page opens (see figure 25). Proceed to step 4.

For firmware or software, the main download page opens (see figure 26). Proceed to step 3.

Figure 25. Downloading PCS from the PCS Download Page

Figure 26. Downloading firmware or software from the Main Download Page

1. For a firmware download, start typing the product name in the Search Firmware field (see figure 26, ①) to select the firmware package.
2. Click Download for the package to download (see figure 25, ① or figure 26, ②). If you have not logged in previously with your Extron Insider account, the Log in dialog box appears (see figure 27).

Figure 27. Log in Dialog Box

1. If prompted, enter the E-Mail address and Password associated with your Extron insider account (see figure 27, ①).

TIPS:

• Click Create an Account (see figure 27, Ⓐ) to obtain website credentials.
• Click Remember Me (B) to eliminate steps 5 and 6 in future downloads.

• Click Forgot Your Password (©) if you have forgotten your credentials.

• If necessary, Sign in to copy the package to the computer (2).

• If your browser asks you to confirm that you want to continue, click Run or make a similar confirmation that you want to run the installation (see figure 28, ①).

Do you want to run or save DTP3_T_301_v3x2x0.exe (86.3 MB) from media.extron.com?

This type of file could harm your computer.

Figure 28. Download Warning and Confirmation

NOTES:

• Figure 28 may look different or may not appear at all, depending on your web browser choice and its security settings.
• File names and version numbers on this page are sample values only.

The website reports that it is downloading the firmware or software package, (see figure 29, 1). The appearance of the notification varies, depending on the browser you are using. The package is download to your Download folder.

Figure 29. Package Download Notification (Firmware Shown)

NOTE: Click the Subscribe link (A) to receive an automatic e-mail notification if the package is updated.

1. For a firmware download, exit this procedure and go to Updating the Firmware or Firmware page.
2. Double-click the downloaded file (typically in the Downloads folder). Follow the instructions on the subsequent screens to complete the software program installation.

For PCS, by default, the configuration program files are stored on your computer at: C:\Program Files (x86)\Extron\Extron PCS.

If there is not already an Extron folder in your Program Files (x86) folder, the installation program creates it.

NOTE: If you are installing a PCS version that is 4.8.n or higher, you are required to enter your Extron Insider ID number again. See your Extron representative if you require assistance.

1. Proceed to Starting the Program.

Mounting the Transmitter or Receiver

This section provides procedures for mounting the DTP3 T/R 311 transmitter and receiver.

ATTENTION:

The 1-inch high, half rack width DTP3 T/R 311 units can be placed on a table, mounted in a rack, or mounted under a desk or table.

Tabletop Use

Affix the included rubber feet to the bottom of the unit and place it in any convenient location.

Mounting kits

Mount the unit using any optional compatible mounting kit listed on the Extron website, in accordance with the directions included with the kit.

For rack mounting, see "UL Rack-Mounting Guidelines".

UL Rack-Mounting Guidelines

The following Underwriters Laboratories (UL) requirements pertain to the installation of the unit into a rack.

ATTENTION:

• Elevated operating ambient temperature — If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consider installing the equipment in an environment compatible with the maximum ambient temperature (TMA = +122 °F, +50 °C) specified by Extron.
• Reduced air flow — Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised.
• Mechanical loading — Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.
• Circuit overloading — Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.
• Reliable earthing (grounding) — Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (such as use of power strips).

Extron warrants its powered products against defects in materials and workmanship for a period of three years from the date of invoice. In the event of malfunction during the warranty period, Extron will repair or replace a product to whatever extent it shall deem necessary to restore the product to proper operating condition.

This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions or non-Extron authorized modification to the product. Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage. Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.

Powered Warranty Exception

Everlast™ Power Supplies — Extron warrants Everlast power supplies against any defects in materials and workmanship for a period of seven years from the date of invoice. In the event of a malfunction during the warranty period, Extron will repair or replace the power supply to its original operating condition. Extron engineers will examine the returned product and determine whether the Everlast Power Supply Warranty or Powered Product Warranty applies.

Speakers — Extron warrants Flat Field®, SoundField®, SpeedMount®, Column Array, and System INTEGRATOR® speakers against any defects in materials and workmanship for a period of five years from the date of invoice.

Touchscreens — Extron warrants touchscreen display and overlay components against any defects in materials and workmanship for a period of one year from the date of invoice.

Annotator 300 — Extron warrants the Annotator 300 against any defects in materials and workmanship for a period of five years from the date of invoice.

Non-Powered Warranty Exception

Cable Cubby, Hideaway Surface Access Enclosures and Retractors — Extron warrants Cable Cubby cable access enclosures, HSA Hideaway Surface Access enclosures, and Retractor cable retraction modules for a period of three years from the date of invoice.

Active Cables and Active Adapters — Extron warrants active cables and active adapter cables for a period of three years from the date of invoice.

Cable Termination Tools and Dies — Extron warrants cable termination tools for a period of three years from the date of invoice, excluding the die.

Return Information

Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.

NOTE: To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase only after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

Please contact Extron to receive an RA (Return Authorization) number:

USA: 714.491.1500 or 800.633.9876

Asia: 65.6383.4400

Europe: 31.33.453.4040 or 800.3987.6673

Japan: 81.3.3511.7655

Africa and Middle East: 971.4.299.1800