ILFRZ21712 - Freezer ILVE - Free user manual and instructions

Product Type	Upright Freezer
Brand	Ilve
Model	ILFRZ21712
Height	180 cm
Width	60 cm
Depth	65 cm
Net Weight	70 kg
Energy Efficiency Class	F
Annual Energy Consumption	280 kWh
Freezer Net Capacity	250 L
Freezing Capacity	12 kg/24h
Climate Class	SN-N-ST-T
Noise Level	42 dB(A)
Power Supply	220-240 V, 50 Hz
Functions	Fast Freeze, Digital Display, Temperature Control, Door Open Alarm
Cleaning & Maintenance	Clean interior with mild detergent and water; defrost manually; clean condenser coils annually
Safety Features	Child lock, high temperature alarm, automatic defrost cycle
Spare Parts Availability	Thermostat, door seal, shelves, light bulb, compressor relay available from authorized service centers
Reparability Index	7.2 / 10
Door Reversible	Yes
Warranty	2 years

Frequently Asked Questions - ILFRZ21712 ILVE

What is the ideal temperature for the freezer?

The ideal temperature is -18°C. Use the digital display to adjust. The Fast Freeze function can be used to quickly lower the temperature for freezing fresh food.

How do I defrost the freezer?

This model requires manual defrosting. Unplug the freezer, remove all food, and leave the door open. Do not use sharp objects to remove ice. Clean and dry before turning back on.

Why is the freezer making a loud noise?

Normal operation sounds include compressor humming and occasional clicks. If the noise is excessive, check that the freezer is level and not touching walls. Ensure the condenser fan is not obstructed.

Can I reverse the door opening direction?

Yes, the door is reversible. Refer to the manual for instructions on how to change the hinges. You may need a screwdriver and assistance to hold the door.

How often should I clean the condenser coils?

Clean the condenser coils at least once a year to maintain efficiency. Use a vacuum cleaner or soft brush. Unplug the freezer before cleaning.

What should I do if the freezer stops working?

First, check the power cord and circuit breaker. If it's still not working, contact Ilve support. Do not attempt to repair electrical components yourself. Check if the door open alarm is sounding.

How do I use the Fast Freeze function?

Press the Fast Freeze button 24 hours before adding fresh food. This lowers the temperature to -24°C to freeze food quickly, preserving nutrients. It automatically turns off after 24 hours.

Can I store hot food in the freezer?

No. Allow hot food to cool to room temperature before placing it in the freezer. This prevents raising the internal temperature and reduces energy consumption.

What is the Freezing Capacity?

The freezer can freeze up to 12 kg of fresh food per 24 hours. Do not exceed this amount to ensure proper freezing.

How do I replace the interior light bulb?

Unplug the freezer, remove the light cover (usually by pressing or unscrewing), and replace with a compatible bulb (check manual for wattage). Reassemble and plug back in.

USER MANUAL ILFRZ21712 ILVE

Congratulations, you are now the proud owner of an ILVE cooking appliance. Thank you for purchasing ILVE and welcome to the exciting world of cooking the ILVE way.

This instruction manual has been specially created to inform you of the full range of features your ILVE appliance has to offer and serves as an introduction to the wonderful benefits of ILVE's dynamic cooking systems.

We present detailed information on each of the advanced cooking systems built into ILVE appliances. Once you have read this section you will be able to choose the most appropriate settings for your appliance when cooking different types of food.

We ask you to read the instructions in this booklet very carefully as this will allow you to get the best results from using your appliance.

KEEP THE DOCUMENTATION OF THIS PRODUCT FOR FUTURE REFERENCE.

YOUR FREE MASTERCLASS

Although we encourage you to dive right in, as the owner of a brand new ILVE oven we'd also like to invite you to attend a complimentary 2 hour masterclass. As part of the class you'll learn how to prepare and cook a number of delicious signature ILVE dishes, not to mention our top tips for getting the most out of your ILVE oven. From improving cooking results to general maintenance information, we know you'll enjoy this comprehensive, fun masterclass.

Simply go to ilve.com.au/bookings or Phone 1300 MY ILVE (694 583)

FOR EXCLUSIVE ILVE RECIPES SCAN THE QR CODE OR VISIT www.ilve.com.au

Close-up of a braided meat dish served in a white square baking pan, with a hand holding a glass above it (no visible text or symbols)

Wooden rectangular board with a curved wooden edge, no text or symbols visible

Black rectangular plastic tray with a flat lid (no text or symbols visible)

Two black plastic trays with slatted side surfaces, no text or symbols visible

Rectangular dark blue baking tray with white mounting flanges (no text or symbols)

Two metallic mechanical components and a circular dark object with crosshairs (no text or symbols visible)

OPEN 24/7

ILVE ACCESSORIES ONLINE SHOP

For a wide range of Genuine ILVE accessories at the click of a button go to ilve.com.au

Contents:

3 Important information
5 Important notes
5 Before first use
6 Important notes on use of the freezer
8 Storage
9 Control panel
10 Care and cleaning
11 Defrosting the freezer
11 Changing the light
12 Troubleshooting
14 Installation preparation
14 Ventilation requirements
16 Installation into the cabinet
17 Mounting the fascia door
19 Reversing the appliance door
20 Electrical information

Important

The manufacturer cannot be held responsible for injuries or losses caused by incorrect use or installation of this product. Please note that we reserve the right to invalidate the guarantee supplied with this product following incorrect installation or misuse of the appliance.

This appliance is not designed to be used by people (including children) with reduced physical, sensorial or mental capacity, or who lack experience or knowledge about it, unless they have had supervision or instructions on how to use the appliance by someone who is responsible for their safety.

Under no circumstances should any external covers be removed for servicing or maintenance except by suitably qualified personnel.

Appliance information:

Please enter the details on the appliance rating plate below for reference, to assist Customer Care in the event of a fault with your appliance and to register your appliance for guarantee purposes.

Appliance Model

Serial Number

EU Declarations of Conformity:

This appliance has been designed, constructed and marketed in compliance with safety requirements of EU Directive 2014/35/EU (Low voltage) and requirements of EU Directive 2014/30/EU (EMC).

This appliance has been manufactured to the strictest standards and complies with all applicable legislation, including Electrical safety (LVD) and Electromagnetic interference compatibility (EMC). Parts intended to come into contact with food conform to 1935/2004/EC.

IMPORTANT INFORMATION FOR CORRECT DISPOSAL OF THE PRODUCT IN ACCORDANCE WITH EC DIRECTIVE 2012/19/EU. At the end of its working life, the product must not be disposed of as urban waste. The refrigeration system contains insulating gases and refrigerants, which require specialised waste disposal. The valuable materials contained in this appliance can be recycle. It must be taken to a special local authority differentiated waste collection centre or to a dealer providing this service.

Before disposing of an old appliance, remove the door seals etc. to reduce the risk of child entrapment.

Disposing of a household appliance separately avoids possible negative consequences for the environment and health deriving from inappropriate disposal and enables the constituent materials to be recovered to obtain significant savings in energy and resources. As a reminder of the need to dispose of household appliances separately, the product is marked with a crossed-out wheeled ✗ dustbin.

Important

• Never store inflammable or explosive items and strong corrosive acids or alkalis in the appliance.
• This is a household appliance, which is produced in accordance with the national standard. It is intended for food storage only, not for storage of blood, medicine and biological products.
• To prevent risk of fire, keep the appliance away from petrol or any other inflammables.
• To prevent risk of electromagnetic interference or other accidents, do not place a microwave oven on top of the refrigerator or use any electric appliance inside the freezer.
• Do not allow children to play with or near the appliance.
• The internal surface of freezer compartment is very cold when the appliance is running. Do not touch the surface especially when hands are wet.
• Do not splash water onto the appliance. Keep it away from places of high humidity that may have adverse effect on the electric insulation performance.
• This appliance is designed to be used in ambient temperatures between 18^ and 43^ . Use outside of this range may cause the appliance to fail.

Before first use

You must allow the freezer to settle for at least twenty four hours prior to switching the power on.

It is recommended that you clean the interior of the appliance prior to first use, using a solution of bicarbonate of soda and warm water and then thoroughly drying the interior.

The freezer may have an odour to it at first use. This will disappear as the appliance cools.

Please note:

The appliance will start on temperature setting 3 and work continuously until it comes down to the correct temperature.

If the appliance is switched off, you should allow five minutes before switching it on again to prevent unnecessary damage to the compressor.

Never store inflammable or explosive items and strong corrosive acids or alkalis in the appliance.

This freezer cools your food by making the inside back of the cavity cold. It is normal for frost to build up on this surface; it then dissipates and drains through a small drain at the bottom, where it evaporates harmlessly. The presence of some frosting is not a malfunction of the freezer.

Freezer use

• The freezer compartments are designed to store only frozen food.
• Never put hot or warm foods in the freezer, allow them to cool fully before putting them into the freezer.
• Follow the instructions on the food packaging for storage of frozen food. If no information is provided, foods should not be stored for more than three months after the purchase date.
• Store food in small packages (ideally less than 2.5kg). This reduces the freezing time and improves the quality of the food after thawing.

• Wrap food before putting into the freezer. To stop the wrapping sticking together, ensure it is dry.

• Label the food before freezing with information including type of food and dates of storage and expiry.

• Once food is thawed, it must not be refrozen unless it has been completely cooked. Only defrost as much food as is required to prevent wastage.
• Bottled or canned drinks should not be stored in the freezer compartment as they could explode.
• Check the rating plate to confirm the maximum amount of fresh food that can be frozen within a 24 hour period.

Do not attempt to freeze more than the maximum amount.

Storage

The freezer is for short-mid term food storage. Although low temperatures can be maintained, extended periods of food storage is not recommended.

As the cold air circulates within the freezer, the temperature can vary between the different sections. As such, foods should be stored in different sections according to type and storage term.

The bottom sections are the coldest parts of the

freezer.

The top two sections have raisable flaps that stay open for ease of loading and unloading. The remaining 5 sections are drawers.

The 6th setting on the control panel, represented by the snowflake (Fig. 2), is a super freeze function. This should be used when freezing large quantities of food all at once. Activate this function 2 or 3 hours before introducing the food and do not leave it to run for more than necessary. Leaving it to run for longer will place unnecessary strain on the cooling system. The function will automatically deactivate after approximately 24 hours.

Black snowflake illustration with six symmetrical arms and a central dot, labeled Fig. 2 (no text or symbols on the snowflake itself)

Control panel

A. Freezer temperature adjustment sensor

This button is used to adjust the temperature within the freezer. Press this sensor once to activate adjustment, and then as many times as necessary until the desired level is selected. The settings range from 1 to super freeze (snowflake) with 1 being the warmest and super freeze being the coldest.

Please note: Where possible, avoid having the temperature setting on 5 or super freeze (snowflake) all of the time. This well help to alleviate strain on the compressor and system.

B. Freezer temperature setting display

This display will illuminate the current temperature setting. Adjusting the temperature will cycle through this display.

Please note: You do not use numbers 1 to 5 or the snowflake to change the temperature. Instead, use the freezer temperature adjustment sensor (A).

C. Power button

Use this sensor to switch the appliance on and off (standby mode).

Care and cleaning

Always disconnect the appliance from the power supply before any cleaning or maintenance.

The drawer sections should be cleaned using a solution of bicarbonate of soda and lukewarm water. Do not use abrasive products or detergents. After washing, rinse and dry thoroughly.

Clean the compartments separately by hand with a mild solution of washing up liquid and water. Do not use abrasive cleaners or detergents.

If the appliance is not to be used for prolonged periods of time, unplug and clean the appliance. The doors should be left slightly ajar to prevent the formation of mildew and unpleasant odours.

Defrosting the freezer

The freezer is self-defrosting. Any water created will run out through the channel at the back of the freezer, unless the drain hole is blocked. The defrosted water is collected in the evaporating tray at the back of the appliance and dissipated by evaporation (when the compressor gets hot).

Please note: If you are regularly finding pools of water in the freezer, frost build-ups, or you notice that the compressor is always running, then it is likely that the door is not sealing properly. This could be due to a defective door seal or an incorrectly fitted, or overly heavy, decor door. For more information see the troubleshooting section on ice on page 12.

Troubleshooting

If you have any problems with your appliance, you should check the troubleshooting prior to calling Montpellier Customer Care.

If the appliance is not working, check:

• That there is power to the appliance.
- The house fuses are intact and the fuse in the plug has not blown.
• The freezer has not been turned off (page 9).
- The plug socket is functioning fine. To check this, plug another electrical appliance in to see if the socket is faulty.

If the appliance is working, but not very well, check:

• The appliance is not overloaded.
- The thermostat is set to an appropriate temperature.
• The doors are closing properly.
- The cooling system at the rear of the appliance is clean and free of dust, and not touching the rear wall.
- There is enough ventilation at the side and rear walls.
- This can be due to the decor door(s) not being properly fitted, causing the freezer door to not close properly thus letting warm air in. If you are at all unsure, ask your fitter to check the decor doors.

If the appliance is noisy, check:

• The appliance is level and stable.
- The side and rear walls are clear, and there is nothing resting on the appliance.
- Note: The cooling gas in the system may make a slight bubbling or gurgling noise, even when the compressor is not running.

If the appliance is beeping, check:

- That the door is closed. An alarm will sound after approximately 60 seconds of a door being open.

If there's water in the base of the freezer, check:

• Check that there is some resistance when opening the door of the appliance. If it opens at the slightest touch it may mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage. If you notice any, and are unable to resolve the issue yourself, contact Customer Care so that the seal can be replaced.
• This can be due to the decor door(s) not being properly fitted. If you are at all unsure, ask your fitter to check the decor doors.

If excessive ice has formed in the freezer:

• It is normal for some ice to form in the freezer. This does not constitute a fault with the appliance.
• Check that there is some resistance when opening the door of the appliance. If it opens at the slightest touch it may mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage. If you notice any, and are unable to resolve the issue yourself, contact Customer Care so that the seal can be replaced.
• This can be due to the decor door(s) not being properly fitted. If you are at all unsure, ask your fitter to check the decor doors.

Installation preparation

This appliance must never be installed close to heat sources, e.g. heating elements or cookers, nor in damp places.

Seek the help of another individual, or two, when installing this appliance. This appliance may have sharp edges. Wear adequate PPE for the task and environment.

Fig. 5 (Freezer dimensions are approximate)

• To ensure the appliance is level, you should use the height adjustable feet at the front of the appliance.
• The cooling system at the rear of the appliance must not touch the rear wall. The greater the gap, the better.
• The appliance must be installed with adequate ventilation. Ensure that there is clearance above the appliance to allow air to escape and that there is space between the rear of the appliance and the wall.

Ventilation

The main consideration when installing any refrigeration unit into a fitted kitchen is ventilation. The heat removed from the cooling compartment needs to be dissipated into the atmosphere. Incorrect ventilation can lead to premature compressor failure, excessive power

consumption, total system failure and may invalidate the warranty provided with the appliance. For products intended to be installed into a tall housing unit, the following requirements need to be met:

The open channel at the rear is clearly shown. For the correct operation of the appliance it is important that the top of the housing unit is not blocked off. A channel depth of 40-50mm is normal with most units.

A ventilation hole is required in the plinth of the unit; this allows air to

be drawn over the compressor & heat exchange. The required air flow can be achieved by removal of a thin section of plinth (recommended 600mm x 10mm minimum).

As a rule, the more air that can get in and out, the better and more efficient the operation of the product.

Installation into the cabinet

With the help of another individual, or two, manoeuvre the appliance into the cabinet. There are two metal plates at the base of the appliance. Fit the supplied white spacers (Fig. 8) to these plates, as per Fig. 9.

Simple line drawing of a wine glass with label 'x2' and figure identifier 'Fig. 8' (no text or symbols on the diagram itself)

Ensure that the lips of the spacers are level with the lip of the cabinet base.

With the base of the appliance aligned correctly with the edge of the cabinet base, the metal trim at the top of the appliance should sit flush against the cabinet edge (if it does not, ensure the base is aligned as per Fig. 9 and that the metal trim in Fig. 10 is not damaged).

Secure the top of the appliance to the top of the cabinet through the metal trim screw holes marked 'T' in fig 10.

Remove the white spacers from the base plates and secure the plates to the cabinet base using four of the supplied screws. Replace the spacers.

Mounting the fascia door

• Ensure that there is a gap of 3 to 4mm between the non-hinged side and the cabinet wall.
• Locate the slider in the bracket and fix the slider to the fascia door 20 to 22 ~mm from the edge of the fascia as shown in figure 11, ensuring that the slider is positioned centrally and horizontally within the bracket. Tighten securely by hand.
• Fill the gap on the non-hinged side with the gasket/seal strip provided, as shown in Fig. 12 (page 18).
• The finished look for the door sliders should be similar to those shown in Fig. 14, which shows 2 sliders in place.
• Ensure the appliance door opens, closes and seals properly.

Once complete, and if you are happy with the fit of the appliance in the cabinet, bend and snap the parts of the white spacers marked 'S' as shown by the dotted outline in fig. 13. Leave the rest of the spacer cover in place over the metal plates.

Important: After completing the installation, check that the appliance is secured within the unit and that the door(s) close and open properly. If there is no resistance from the door seals when opening the doors, then it is probable that the appliance and/or decor doors are not fitted properly.

Reversing the appliance door

We recommend you seek the help of another individual to support the doors whilst performing this operation. Always wear adequate PPE (Personal Protective Equipment) for the task at hand. Prepare a surface with a soft, clean towel or similar where you can place the door during these steps.

1. Carefully prise off the cover cap for the top hinge and unscrew the screws fixing the top hinge to the appliance, you should support the door whilst doing this.
2. Carefully remove the door from the bottom hinge (by lifting) and place it somewhere safe. Note that there may be spacers between the door and the hinge; note how many and their position.
3. Swap the previous top hinge to the opposite side at the bottom.
4. Place the door onto the new bottom hinge. Support it.
5. Refit the "new" top hinge and fix securely to the appliance.
6. Fit the central cover caps and top hinge cover pieces in place to complete the process.
7. Unscrew all four slider brackets from the door and swap them over to the side furthest from the new hinge positions, before the decor door is fitted.

Ensuring the door seals correctly:

It is normal for the seal to be compressed after the door has been reversed. With the door closed, use a hair dryer to expand the seal and fill the gap between the door and the body of the appliance.

Take care not to use the hair dryer too close to the appliance, which could damage the seal. A distance of approximately 10cm should be

adequate.

When completed, allow the seal and door to cool before touching them.

Once done, the seal should remain in position.

Warning; Risk of fire / flammable materials

This appliance is not intended for use by persons (including children) with reduced phys sensory or mental capabilities, or lack of experience and knowledge, unless they have to given supervision or instruction concerning use of the appliance by a person responsible their safety.

Children should be supervised to ensure that they do not play with the appliance.

If the supply cord is damaged, it must be replaced by the manufacturer, its service age or similarly qualified persons in order to avoid a hazard.

WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure of obstruction.

WARNING: Do not use mechanical devices or other means to accelerate the defrosting other than those recommended by the manufacturer.

WARNING: Do not damage the refrigerant circuit.

WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

WARNING: When positioning the appliance, ensure the supply cord is not trapped or da WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

This appliance is intended to be used in household and similar applications such as

- staff kitchen areas in shops, offices and other working environments;

- farm houses and by clients in hotels, motels and other residential type environments;

- bed and breakfast type environments;

- catering and similar non-retail applications.

Please according to local regulations regarding disposal of the appliance for its flammable refrigerant and blowing gas.

If the LED lamp is damaged, it must be replaced by the manufacturer, its service age similarly qualified persons in order to avoid a hazard

WARNING: To avoid a hazard due to instability of the appliance, it must be fixed in with the instructions

Electrical information

Warning! This appliance must be earthed.

How to connect an alternative plug

As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows:-

• The wire which is coloured GREEN and YELLOW must be connected to the terminal which is marked with letter (E) or by the Earth symbol ± or coloured GREEN and YELLOW.
• The wire which is coloured BLUE must be connected to the terminal which is marked with the letter (N) or coloured BLACK.
• The wire which is coloured BROWN must be connected to the terminal which is marked with the letter (L) or coloured RED.

If in doubt regarding the electrical connection of this appliance, consult a qualified electrician. Do not shorten the supply cable, the appliance may require removing for servicing.

N.B. Ensure that the plug socket is situated in an easily accessible place after installation.

iWarranty

REGISTER YOUR WARRANTY ONLINE NOW

GO TO: ilve.com.au > support > product registration

As a part of our continued customer service offering, you can now register your ILVE products online at ilve.com.au > support > product registration

Just follow our simple online registration process.

Please ensure that you always keep your proof of purchase in order for your warranty to remain valid should you ever need to use it.

As always, you can contact us on 1300 856 411

WARRANTY

Eurolinx Pty Limited A.B.N. 50 001 473 347 trading as ILVE ("ILVE")

Office:

48-50 Moore Street, Leichhardt N.S.W 2040 Post:

Locked Bag 3000, Annandale, N.S.W 2038

P: 1300 856 411

WARRANTY REGISTRATION

Your ongoing satisfaction with your ILVE product is important to us. We ask that you complete the enclosed Warranty Registration Card and return it to us so that we have a record of the ILVE product purchased by you, Alternitivley, you can now register your warranty online at http://support.eurolinx.com.au/

PRIVACY

ILVE respects your privacy and is committed to handling your personal information in accordance with the National Privacy Principles and the Privacy Act 1988 (Cth). A copy of the ILVE Privacy Policy is available at www.ilve.com.au. ILVE will not disclose any personal information set out in the Warranty Registration Card ("Personal Information") without your consent unless required by:

1. law;

2. any ILVE related company;

3. any service provider which provide services to ILVE or assist ILVE in providing services (including repair and warranty services) to customers. Our purpose in collecting the Personal Information is to keep a record of the ILVE product purchased by you, in order to provide a better warranty service to you in the unlikely event that there is a problem with your ILVE product. ILVE may contact you at any one or more of the addresses, email addresses or telephone numbers set out in the Warranty Registration Card. Please contact ILVE on 1300 694 583 should you not wish to be contacted by ILVE.

WARRANTY

1. Warranty

ILVE warrants that each ILVE product will remain, for a period of twenty four (24) months computed from the date of purchase of the ILVE product, free from defects arising in the manufacture of the ILVE product ("Warranty").

Except for consumer guarantees set out in the Competition and Consumer Act 2010 (Cth) ("Act"), ILVE does not make any further warranties or representations in relation to ILVE products.

1. What is not Covered by the Warranty.

The Warranty does not apply if an ILVE product is defective by a factor other than a defect

arising in the manufacture of the ILVE product, including but not limited to:

(a) damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear (including deterioration of parts and accessories and glass breakage);

(b) use for purpose for which the ILVE product was not sold or designed;

(c) use or installation which is not in accordance with any specified instructions for use or installation;

(d) use or operation after a defect has occurred or been discovered;

(e) damage through freight, transportation or handling in transit (other than when ILVE is responsible);

(f) damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other forces or environmental factors outside the control or ILVE;

(g) repair, modification or tampering by the purchaser or any person other than ILVE, an employee of ILVE or an authorised ILVE service contractor ^* ;

(h) use of parts, components or accessories which have not been supplied or specifically approved by ILVE.

(i) damage to surface coatings caused by cleaning or maintenance using products not recommended in the ILVE product handbook provided to the purchaser upon purchase of the ILVE product;

(j) damage to the base of an electric oven due to items having been placed on the base of the oven cavity or covering the base, such as aluminium foil (this impedes the transfer of heat from the element to the oven cavity and can result in irreparable damage); or

(k) damages, dents or other cosmetic imperfections not affecting the performance of the ILVE in respect of an ILVE product purchased as a "factory second" or from display

The Warranty does not extend to light globes used in ILVE products.

1. Domestic Use

Each ILVE product is made for domestic use. This Warranty may not extend to ILVE products used for commercial purposes.

1. Time for Claim under the Warranty

You must make any claim under this Warranty within twenty eight (28) days after the occurrence of an event which gives rise to a claim pursuant to the Warranty, by booking a service call on the telephone number below.

Continued over...

WARRANTY

5. Proof of Purchase

Customers must retain proof of purchase in order to be eligible to make a warranty claim in respect of an ILVE product.

6. Claiming under the Warranty

Customers will bear the cost of claiming under this Warranty unless ILVE determines the expenses are reasonable, in which case the customer must claim those expenses by providing written evidence of each expense to ILVE at the address on the Warranty Registration Card.

7. Statutory Rights

(a) These terms and conditions do not affect your statutory rights.

(b) The limitations on the Warranty set out in this document do not exclude or limit the application of the consumer guarantees set out in the Act or any other equivalent or corresponding legislation in the relevant jurisdiction where to do so would:

(i) contravene the law of the relevant jurisdiction; or

(ii) cause any part of the Warranty to be void.

(c) ILVE excludes indirect or consequential loss of any kind (including, without limitation, loss of use of the ILVE product) and (other than expressly provided for in these terms and conditions) subject to all terms,

conditions and warranties implied by custom, the general law, the Act or other statute.

(d) The liability of ILVE to you for a breach of any express or non-excludable implied term, condition or warranty is limited at the option of ILVE to:

(i) replacing or repairing the defective part of the ILVE product;

(ii) paying the cost of replacing or repairing the defective part of the ILVE product;

(iii) replacing the ILVE product; or

(iv) paying the cost of replacing the ILVE product.

(e) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Defects

Any part of an ILVE product deemed to be defective and replaced by ILVE is the property of ILVE. ILVE reserves the right to inspect and test ILVE products in order to determine the extent of any defect and the validity of a claim under the Warranty.

*For your closest ILVE authorised service agent go to

https://support.eurolinx.com.au/#/map/retailers

All warranty service calls must be booked through ILVE's Customer Care Centre on [e-mail] or

1300 85 64 11 option 1

01072021

Warranty Card tear off

WARRANTY REGISTRATION CARD 01072021

Please complete and send to ILVE at: REPLY PAID 83617

LEICHHARDT NSW 2040

Last Name: First Name:
Address:
State: Postcode: Email:
Home Phone: Mobile:
Purchase Date: / / (Please attach proof of purchase to validate warranty)

MODEL NUMBER	SERIAL NUMBER(if you cannot locate the serial number please call ILVE on 1300 85 64 11)
1
2
3
4

Person using smartphone at desk with laptop and tablet, no visible text or symbols on devices or background

NATIONAL SERVICE CENTRE

Our high quality appliances are designed and manufactured to give you many years of cooking pleasure.

Should you have any questions or issues with your appliance please email our national service centre [e-mail] or phone us on 1300 85 64 11.

Our experienced staff are on hand to log your service request and ensure any matter is attended to promptly.

For after sales enquiries please contact us at [e-mail] or 1.300 85 64 11 option 1

For spare parts contact us at [e-mail] or 1.300 85 64 11 option 2

Technical support is available to authorised and licensed service providers only by contacting us at

[e-mail] All other technical enquiries should be directed to [e-mail]

FOLLOW US ON:

facebook.com/ILVEappliances

instagram.com/ILVE_appliances

youtube.com/ILVEappliances

livewithilve.com

Australia National Telephone Number 1300 MYILVE (694 583) New Zealand Telephone Number 64 3 344 5913

ILVE showroom hours: Tuesday to Friday - 9am-5pm, Saturday - 10am-4pm, Sunday and Monday - closed

• Melbourne showroom hours: Tuesday to Saturday - 10am-4pm

ilve.com.au