Metro TR 5 + - Bicycle Valk - Free user manual and instructions

Product Type	Bicycle
Brand	Valk
Model	Metro TR 5+
Category	City / Commuter Bike
Frame Material	Aluminum
Wheel Size	28 inches
Number of Gears	7-speed
Brake Type	Disc brakes
Weight	Approx. 14 kg
Maximum Load Capacity	120 kg
Saddle Type	Adjustable
Lighting	Integrated front and rear lights
Fenders	Included
Chain Guard	Included
Quick Release Seat Clamp	Yes
Maintenance	Regular chain lubrication; check tire pressure monthly
Safety Features	Reflectors, bell
Spare Parts Availability	Through Valk authorized dealers
Reparability	Standard bicycle components, easy to repair
Warranty	2 years on frame

Frequently Asked Questions - Metro TR 5 + Valk

What is the recommended tire pressure for the Metro TR 5+?

The recommended tire pressure is between 40-65 psi (2.8-4.5 bar) for optimal performance and comfort.

How do I adjust the saddle height?

Use the quick-release lever under the saddle to loosen, adjust to desired height, and tighten securely. Ensure the seat post is inserted at least to the minimum insertion mark.

What type of chain lubricant should I use?

Use a bicycle-specific chain lubricant (wet or dry depending on conditions). Apply sparingly and wipe off excess to prevent dirt buildup.

How often should I service the brakes?

Inspect disc brake pads every 500 km. Replace if thickness is less than 1 mm. Also check brake cables for fraying.

Can I install a child seat or trailer on this bike?

Yes, the rear rack is compatible with most child seats and trailers. Ensure the total load does not exceed 120 kg.

What is the weight limit for the front basket?

The front basket (if equipped) has a maximum load of 10 kg. Do not exceed to maintain steering stability.

How do I adjust the gear shifting?

Use the barrel adjuster on the shifter or derailleur to fine-tune cable tension. Turn clockwise to reduce slack, counterclockwise to increase.

Are replacement parts readily available?

Yes, common parts such as brake pads, tires, and cables are available at bike shops. For frame-specific parts, contact Valk customer service.

How do I clean the bike properly?

Use a mild soap and water, avoid high-pressure washers. Dry with a soft cloth and lubricate the chain after cleaning.

What should I do if the lights stop working?

Check the wiring connections and battery (if rechargeable). For dynamo lights, ensure the dynamo is properly contacting the tire.

USER MANUAL Metro TR 5 + Valk

Colours and designs may vary

User Manual

[Revision 2.0 February 2023]

Please note the use must be pedalling for the motor to activate.

Safety

Safety messages are designed to alert you to possible dangers or hazards that could cause death, injury or equipment or property damage if not understood or followed. Safety messages have the following symbols:

You WILL be KILLED or SERIOUSLY INJURED if you do not follow instructions.

It is vital that you read and understand this user manual before using the product, including safety warnings, and any assembly and operating instructions. Keep the manual for future reference.

Safety precautions and recommendations detailed here must be fully understood and followed to reduce the risk of injury, fire, explosion, electrical hazard, and/or property damage.

Safety information presented here is generic in nature – some advice may not be applicable to every product. The term "equipment" refers to the product, be it electrical mains powered, battery powered or combustion engine powered.

• Before Use - If you are not familiar with the safe operation/handling of the equipment or are in any way unsure of any aspect of suitability or correct use for your application, you should complete training conducted by a person or organization qualified in safe use and operation of this equipment, including fuel/electrical handling and safety.
• Do NOT operate the equipment in flammable or explosive environments, such as in the presence of flammable liquids, gases, or dust. The equipment may create sparks or heat that may ignite flammable substances.
• Keep clear of moving parts.
• Equipment may be a potential source of electric shock or injury if misused.
• Do NOT operate the equipment if it is damaged, malfunctioning or is in an excessively worn state.
• Do NOT allow others to use the equipment unless they have read this manual and are adequately trained.
• Keep packaging away from children - risk of suffocation! Operators must use the equipment correctly. When using the equipment, consider conditions and pay due care to persons and property.

General Work Area Safety

• Work areas should be clean and well it.
- Do not operate the equipment if bystanders, animals etc are within operating range of the equipment or the general work area.
- If devices are provided for connecting dust extraction / collection facilities, ensure these are connected and used properly. Dust collection can reduce dust-related hazards.

You CAN be KILLED or SERIOUSLY INJURED if you do not follow instructions.

You CAN be INJURED if you do not follow instructions or equipment damage may occur.

General Personal Safety

• Wear appropriate protective equipment when operating, servicing, or when in the operating area of the equipment to help protect from eye and ear injury, poisoning, burns, cutting and crush injuries. Protective equipment such as safety goggles, respirators, non-slip safety footwear, hard hat, hearing protection etc should be used for appropriate equipment / conditions. Other people nearby should also wear appropriate personal protective equipment. Do not wear loose clothing or jewellery, which can be caught in moving parts. Keep hair and clothing away from the equipment.
• Stay alert and use common sense when operating the equipment. Do not overreach. Always maintain secure footing and balance.
• Do not use the equipment if tired or under the influence of drugs, alcohol, or medication.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities.

General Fuel Safety

• Petrol/fuel/gasoline is extremely flammable – keep clear of naked flames or other ignition sources.
• Do not spill fuel. If you spill fuel, wipe it off the equipment immediately – if fuel gets on your clothing, change clothing.
• Do NOT smoke near fuel or when refuelling.
  • Always shut off the engine before refuelling.
• Do NOT refuel a hot engine.
• Open the fuel cap carefully to allow any pressure build-up in the tank to release slowly.
  • Always refuel in well ventilated areas.
• Always check for fuel leakage. If fuel leakage is found, do not start, or run the engine until all leaks are fixed.

General Carbon-Monoxide Safety

• Using a combustion engine indoors CAN KILL IN MINUTES. Engine exhaust contains carbon-monoxide – a poison you cannot smell or see.
• Use combustion engines OUTSIDE only, and far away from windows, doors, and vents.

General Equipment Use and Care

• The equipment is designed for domestic use only.
• Handle the equipment safely and carefully.
• Before use, inspect the equipment for misalignment or binding of moving parts, loose components, damage, or any other condition that may affect its operation. If damaged, have the equipment repaired by an authorised service centre or technician before use.
• Prevent unintentional starting of the equipment - ensure equipment and power switches are in the OFF position before connecting or moving equipment. Do not carry equipment with hands or fingers touching any controls. Remove any tools or other items that are not a part of the equipment from it before starting or switching on.
• Do not force the equipment. Use the correct equipment for your application. Equipment will perform better and be safer when used within its design and usage parameters.
• Use the equipment and accessories etc. in accordance with these instructions, considering working conditions and the work to be performed. Using the equipment for operations different from those intended could result in hazardous situations.
• Always keep equipment components (engines, hoses, handles, controls, frames, housings, guards etc) and accessories (cutting tools, nozzles, bits etc) properly maintained. Keep the equipment clean and, where applicable, properly lubricated.
• Store the equipment out of reach of children or untrained persons. To avoid burns or fire hazards, let the equipment cool completely before transporting or storing. Never place or store the equipment near flammable materials, combustible gases, or liquids etc.
• The equipment is not weather-proof, and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid.
• Do not clean equipment with solvents, flammable liquids, or harsh abrasives.
• For specific equipment safety use and care, see Equipment Safety.

General Electrical Safety

• Inspect electrical equipment, extension cords, power bars, and electrical fittings for damage or wear before each use. Repair or replace damaged equipment immediately.
• Ensure all power sources conform to equipment voltage requirements and are disconnected before connecting or disconnecting equipment.
• When wiring electrically powered equipment, follow all electrical and safety codes.
• Wherever possible, use a residual current device (RCD).
• High voltage / high current power lines may be present. Use extreme caution to avoid contact or interference with power lines. Electrical shock can be fatal.

General Electrical Safety

• Electrically grounded equipment must have an approved cord and plug and be connected to a grounded electrical outlet.
• Do NOT bypass the ON/OFF switch and operate equipment by connecting and disconnecting the electrical cord.
• Do NOT use equipment that has exposed wiring, damaged switches, covers or guards.
• Do NOT use electrical equipment in wet conditions or in damp locations.
• Do NOT use electrical cords to lift, move or carry equipment.
• Do NOT coil or knot electrical cords, and ensure electrical cords are not trip hazards.

General Service Information

• The equipment must be serviced or repaired at authorised service centres by qualified personnel only.
• Replacement parts must be original equipment manufacturer (OEM) to ensure equipment safety is maintained.
• Do NOT attempt any maintenance or repair work not described in this manual.
• After use, the equipment and components may still be hot – allow the equipment to cool and disconnect spark plugs and/or electrical power sources and/or batteries from it before adjusting, changing accessories, or performing repair or maintenance.
• Do NOT adjust while the equipment is running.
• Perform service-related activities in suitable conditions, such as a workshop.
• Replace worn, damaged or missing warning/safety labels immediately.

Child Choking Hazard!

- WARNING: CHOKING HAZARD - CHILDREN UNDER 8 YRS. CAN CHOKE OR SUFFOCATE ON SMALL PARTS. ADULT SUPERVISION REQUIRED.

- Carefully inspect anything a baby or child could gain access to, including this product & packaging.

- Dangers include anything of a size that could become stuck or lodged in a baby or child's airway.

• Dangers include things like raw, hard fruit and vegetable pieces, large pieces of meat, bones or sausage skins, popcorn, nuts,

hard lollies and corn chips, small magnets and batteries, coins, beads, marbles and small uninflated balloons, broken toys and smaller toys, buttons, keys and coins. But there are also many more.

• Pay particular attention to accessories, nuts, bolts, screws, washers, caps, covers, loose parts, parts that could be removed or break off, pieces of packaging, staples, tape etc.
• In the case of any doubt, secure the item of concern in an appropriate manner, or completely remove the possibility of access by a baby or child.

eBike Safety

• Handle your control, posture, speed etc so that you are able to maintain stability & stopping ability in the event of, loss of traction, loss of power from any condition such as battery exhaustion, control disruption, disruption of balance, moisture, overload cut-out, protection cut out etc. As with any vehicle or mechanical product, there is always a chance of failure.
• Riding can be a hazardous activity. Certain conditions may cause the equipment to fail without fault of the manufacturer. The product can and is intended to move, and it is therefore possible to lose control, fall-off and/or get into dangerous situations that no amount of care, instruction or expertise can eliminate. If such things occur, you can be seriously injured or die, even when using safety equipment and other precautions. RIDE AT YOUR OWN RISK AND USE COMMON-SENSE. FAILURE TO USE COMMON-SENSE AND HEED ALL SAFETY WARNINGS AND RECOMMENDATIONS INCREASES RISK OF INJURY. USE THE PRODUCT ONLY WITH APPROPRIATE CAUTION AND SERIOUS ATTENTION TO SAFE OPERATION.
• Before riding on the road, take time riding in an enclosed area to familiarise yourself with the controls and behaviours of an electrically assisted bicycle. Try all settings so you are familiar with the results.
• Before every ride, check bicycle condition and ensure that no fasteners are loose, particularly axles, pedals, seat and handlebars. Ensure that the tyres are inflated to within specification (printed on the tyre sidewall), and that the brakes are operating correctly.
• Understand and obey any local laws or regulations which may affect locations where the product may be used. Ride defensively.
• This product is manufactured for performance and durability but is not impervious to damage. Stunts or other aggressive riding can over-stress and damage the product, and the rider assumes all risks associated with how the product is looked after.
• Keep fingers and other body parts away from moving components.
• Always wear suitable protective equipment, such as an approved safety helmet (with chin strap securely buckled). A helmet may be legally required by local law or regulation in your area. Wear suitable footwear for bicycle riding and clothing that helps make you visible to others.

Battery and Charging

• Never modify the electrical system. Alterations could cause a fire resulting in serious injury and could also damage the electrical system.
• Charge with the supplied or recommended charger only. Use of the wrong charger could cause a fire or explosion resulting in serious injury.
• Ensure the voltage and frequency of the charger is compatible with mains electrical supply.
• Use the battery charger in dry locations only.
• Regularly check the charger for damage to the electrical cord, plug, enclosure and other parts. If any damage or malfunction occurs, do NOT use the charger until repaired or replaced.
• Use caution when charging.

• Do not operate the charger or charge batteries near flammable materials.

• Do not clean or perform any maintenance on the product when it is being charged.

• Use of an incompatible charger or battery may cause a fire.
• Use only VALK compatible batteries or chargers.
• USE OF BATTERIES OR CHARGERS OUTSIDE OF THESE TERMS WILL VOID ALL WARRANTY CLAIMS.

WARNING! KEEP BUTTON BATTERIES OUT OF REACH OF CHILDREN

• SWALLOWING MAY LEAD TO SERIOUS OR FATAL INJURY IN AS LITTLE AS 2 HOURS DUE TO CHEMICAL BURNS AND POTENTIAL PERFORATION OF THE OESOPHAGUS.
• NEVER ALLOW CHILDREN TO REPLACE BUTTON BATTERIES OF ANY DEVICE.
• IF YOU SUSPECT YOUR CHILD HAS SWALLOWED OR INSERTED A BUTTON BATTERY, IMMEDIATELY CALL THE 24-HOUR POISONS INFORMATION CENTRE ON 13 11 26 (AUSTRALIA).
• REGULARLY EXAMINE DEVICES AND MAKE SURE THE BATTERY COMPARTMENT IS CORRECTLY SECURED. E.G., THAT THE SCREW OR OTHER MECHANICAL FASTENER IS TIGHTENED. DO NOT USE IF COMPARTMENT IS NOT SECURE.
• DISPOSE OF USED BUTTON BATTERIES IMMEDIATELY AND SAFELY OUT OF THE REACH OF CHILDREN. A BATTERY CAN STILL BE DANGEROUS EVEN WHEN IT CAN NO LONGER OPERATE THE DEVICE.
• TELL OTHERS ABOUT THE RISKS ASSOCIATED WITH BUTTON BATTERIES AND HOW TO KEEP THEIR CHILDREN SAFE.

Safety Symbols

The product may have safety warning labels attached to it, explained below. Understand the symbols on your product and their meanings. If any stickers become unreadable, unattached etc., replace them.

Flammable Material HazardFlammable liquids, gases, or substances etc may present.Avoid ignition sources and open flames. Danger of fire.	Read User ManualRead and fully understand product safety warnings, operation, procedures etc before using the product.	Use Hand ProtectionWear appropriate hand protection and take due care as the product or use of the product may present hand hazards.	Exhaust FumesCarbon-Monoxide HazardDo not use the product in confined areas or without adequate ventilation. Carbon-monoxide poisoning can be fatal.
Electrocution / Electrical Shock HazardHigh voltage or high current electricity may be present or required by the product. Take due care when handling electrical products, cables, plugs and leads. Electrical shock can be fatal.	Toxic Fumes / Dust HazardUsing the product or by-products from use may produce fumes, smoke or particles that could be harmful if inhaled. Wear appropriate breathing protection and have adequate ventilation.	Explosive Material HazardCombustible liquids, gases, or substances etc may be present.Avoid ignition sources and open flames. Danger of explosion.	Cutting / Amputation HazardThe product may have blades, edges or mechanical devices that can cause severe cut injury to fingers, limbs etc. Take due care when handling and using the product.
Crush HazardThe product may have blades, edges or mechanical devices that can cause severe crush injury to fingers, limbs etc. Take due care when handling and using the product.	Single Operator OnlyThe product must be operated by a single person only. More than one person operating the product may introduce additional hazards.	Use Face ProtectionWear appropriate full-face protection and take due care as the product or use of the product may present face and eye hazards.	Use Foot ProtectionWear appropriate foot protection and take due care as the product or use of the product may present foot hazards.
Use Eye / Ear / Head ProtectionWear appropriate eye and / or ear and / or head protection and take due care as the product or use of the product may present eye, hearing, and head hazards.	Running HazardDo not run on or near the product as doing so may present a fall hazard.	Diving HazardDo not dive into the product as doing so may present a neck / head injury hazard.	Adult Supervision RequiredAlways supervise children and other users of a product to prevent drowning or injury.
Skin Penetration / Puncture HazardThe product may produce pressure, emit liquids or objects that can cause severe injury to fingers, limbs, blood etc. Take due care when handling and using the product.	Hot Surface HazardBe aware that the product may produce high temperatures and hot surfaces that can cause burn injuries.	Flying Debris HazardBe aware that the product or use of the product may present hazards produced by flying debris. Wear appropriate clothing and protective devices.	Moving Parts HazardBe aware that the product contains or uses mechanical devices that move or rotate. Always wait for moving parts to stop fully before handling the product, adjusting, maintenance etc.
Carbon-Monoxide HazardDo not use the product in confined areas or without adequate ventilation. Carbon-monoxide poisoning can be fatal.	Pull HazardBe aware that the product contains or uses mechanical devices that can pull in objects and can cause severe injury to fingers, limbs etc. Take due care when handling and using the product.	Slope / Fall Injury HazardBe aware that using the product on sloping surfaces or in slippery conditions may present additional dangers from falls and contact with blades, moving parts, hot surfaces etc.	"Slam Dunk" WarningDo NOT attempt "slam dunk" manoeuvres as this may result in severe injury due to falling, product breakage or collapse etc.
Electrocution / Electrical Shock Hazard - OutdoorHigh voltage or high current electricity may be present or required by the product. Do NOT use in rain, damp, or wet conditions. Electrical shock can be fatal.	Electrocution / Electrical Shock Hazard - DisconnectHigh voltage or high current electricity may be present or required by the product. Always disconnect the product from the electrical supply before handling the product, adjusting, maintenance etc.	Power Line Electrocution HazardHigh voltage / high current power lines may be present. Use extreme caution to avoid contact or interference with power lines. Electrical shock can be fatal.	"Kick-Back" HazardHigh level of "kick-back" hazard that can cause the machine to suddenly rotate towards operator. Kick-back injury can be fatal.
Winch Operator Position HazardDo NOT stand between winch and load. Do NOT use winch to move people.	Winch Lift HazardDo NOT LIFT load vertically. Use machine to PULL only.	Cable HazardEnsure that load bearing cable is not kinked or knotted.	Winch Cable HazardEnsure that there is a minimum number of cable coils on winching mechanism.
Winch Hook HazardCarry hook to load – do NOT throw or run.	Flash / Blinding HazardWear appropriate eye protection for welding. Direct exposure to weld arcs may cause permanent eye injury.	Laser HazardLaser may be in use – do NOT look directly at laser or allow others to.	Choking HazardChildren under 8 yrs. Can choke or suffocate on small parts. Adult supervision required.

Table of Contents

Safety 2

Safety Symbols....5

Assembly 8

Operation....9

Control Panel Layout....9

Display Layout 10

Pedal Assistance....10

Guidelines for Using Pedal Assistance....10

Quick Release Skewer - Quick Start Guide....11

Removing the Battery 11

Using Gears....11

Guidelines for Using Gears....12

Using Brakes 12

Guidelines for Using Brakes....13

Batteries and Battery Charging....14

Maintenance 15

Battery Storage....15

Tyre Pressures ....15

Chain Care....15

Torque Settings 16

Brake Pad Replacement....16

Error Codes......17

Frequently Asked Questions....18

Specifications 19

Video Manual

Click on a video link below:

Assembly

Quick Release Skewer

Removing the Battery

Brake Pad Replacement

Assembly

Please click on the video link below:

Operation

Control Panel Layout

No.	Name
1	+ Symbol:Speed level up
2	- Symbol:Speed level down. Press and hold to activate walking mode.
3	↓ symbol:Hold for 3 seconds to power ON/OFF
4	Headlight ON/OFF:Hold + button for 3 seconds

Display Layout

No.	Function	No.	Function
1	Battery Level	6	Range
2	Trip Distance	7	Miles per hour
3	Odometer	8	Kilometres per hour
4	Headlight	9	Walking mode
5	Current Speed	10	Battery level

Pedal Assistance

Charge the battery prior to use. • Pedal assistance is not mandatory for riding – normal bicycle riding ("pedal power") alone can be used. It is recommended to use pedal assistance when

necessary, and not rely on it solely. When using pedal assistance, also pedal for best efficiency. • The bicycle must be moving, or have sufficient pressure placed on the pedals (in a forward direction) to activate pedal assistance. • If you apply the brakes when pedal assistance is active, the drive provided by the motor reduces in proportion to how much braking pressure you apply. Once the bicycle reaches a sufficiently slow speed or stops completely, pedal assistance automatically deactivates. • Pedal assistance deactivates when a speed of 25km/h or greater is reached. Max speed is dependent on factors such as terrain and rider.

Guidelines for Using Pedal Assistance

To get the best performance and service life from the pedal assistance system, understand and apply the following techniques:

• When pedal assistance is active, the drive motor engages to provide assistance only while the bicycle is in motion, and you are pedalling. The amount of assistance provided depends on your pedalling force and the level of pedal ride assistance currently selected (where applicable) and / or being applied.
• Pedal assistance progressively reduces as bicycle speed increases and stops completely when the current speed exceeds 25kmh. Pedal assistance re-engages when speed drops below 25kmh (provided you are pedalling).
• Start moving from stationary by pedalling as per a normal bicycle. Using pedal assistance only when "pushing off" places undue loads on the system and uses a lot of energy.

• It is recommended to pedal as per a normal bicycle when riding up inclines. Using pedal assistance only when climbing uses a lot of battery energy.

• Pedal assistance automatically reduces or disengages whenever the brakes are activated (and / or when you stop pedalling).
  • Always switch OFF pedal assistance when you have finished riding or are stopped for a period.

Quick Release Skewer - Quick Start Guide

Please click on the video link below:

Video Tutorial:

Quick Release Skewer - Quick Start Guide

Removing the Battery

Please click on the video link below:

Video Tutorial:

Removing the Battery

Using Gears

Some model bicycles are equipped with gears. Gears are used to change the ratio between rotations of the rear wheel and the crank set. This enables you to pedal less and travel faster on flat or downhill sections or pedal faster and travel slower to climb hills. Gearing is independent to pedal assistance, so pedal assistance operates the same regardless of selected gear. Remember, however, that pedal assistance is "governed" by overall speed.

The selectable gears (A) are located on the rear wheel, known as a "gear cluster" or "cassette". The larger the gear, the smaller number of rotations per rotation of the crank. The largest gear is the "lowest" and is referred to as "1". As each gear becomes smaller, it is a "higher" gear then the previous and is numbered sequentially. The number of gears may vary between different models. Beneath the gear cluster is the derailleur mechanism (B), which moves the chain, so it runs on different gears. The derailleur is operated by the rider using controls mounted on the handlebars. The gear change is "indexed" so each gear selection positively engages – this is factory set and should require no adjustment. There may be slight variations between bicycle models in method to change gear "up" (from a lower gear to a higher gear), or to change gear "down" (from a higher gear to a lower gear). The image shows a "6-speed" type that uses a lever (C) for changing up gears (push lever up to activate derailleur), and a lever (D) for changing down gears (rotate lever down to activate derailleur).

Guidelines for Using Gears

To get the best performance and service life from the gear change system, understand and apply the following techniques:

• You MUST be pedalling during gear changes.
- Do not attempt to change multiple gears in a single action. Allow each gear change to complete fully before the next change.
• Always use an appropriate gear for your speed, the terrain and incline. This helps you ride most efficiently.
- Keep the chain and gears properly lubricated and clean.
- If you notice noise after changing gear or an ability to select a gear or the chain not running smoothly, have the gear system inspected and adjusted by a bicycle mechanic or suitably qualified person.

Using Brakes

All bicycle models are equipped with a front and rear wheel braking system. Brakes are used to slow the bicycle down. The braking systems may use different mechanics; however, the functionality is the same, and that is to change the energy of the moving bicycle into heat energy ("friction"):

• For disc brakes, this means pads made from a special friction material pinching against a disc mounted to the centre of the bicycle wheel.
• For rim type "calliper" or "noodle" brakes, this means rubber blocks pinching the outer rim of the bicycle wheel (not the tyre).
• For drum brakes, this means pushing sections (known as "shoes") of special friction material against the inside of cylinder fixed to the centre of the bicycle wheel.

Close-up of a bicycle's front wheel and brake system (no text or symbols visible)

Typical Disc Brake

Close-up of a bicycle's front wheel and suspension bracket (no visible text or symbols)

Typical Rim Brake

Close-up of a bicycle's internal components including steering wheel, drivetrain, and suspension gear (no visible text or symbols)

Typical Drum Brake

The brakes are operated by the rider through levers mounted to the handlebars. The left-hand lever operates the rear brake, the right-hand lever operates the front brake. The ability of the rider to adequately slow and/or stop the bicycle depends largely on the skill of the rider, the surface being ridden on and other factors such as rain, tyres, adjustment, and condition of the brake parts etc.

Close-up of a black bicycle bike with visible suspension and control knobs (no text or symbols)

Guidelines for Using Brakes

To get the best performance and service life from the brake system, understand and apply the following techniques:

• In wet conditions, which reduces friction, always provide additional distance for braking, and adjust how quickly you apply the brakes.
• When applying the brakes, particularly the front brake, use a lower pressure to start with until you feel the brakes starting to "bite", then increase pressure as required. Do NOT over-apply the brakes and cause the wheel to stop rotating – this may result in loss of control.
• Maintain the brake friction components (pads, shoes, rubbers) in good condition and replace when they reach the wear limit.
• Maintain brake adjustment so that the brakes perform effectively, the levers are comfortably positioned, and there is not excessive play in adjustable components.
• If the brakes are not performing effectively, making abnormal noise or any part is not serviceable or cannot be adjusted correctly, have the brakes inspected and adjusted by a bicycle mechanic or suitably qualified person.
• If the brake cables become frayed or otherwise damaged, have them replaced by a bicycle mechanic or suitable qualified person.

Batteries and Battery Charging

Never modify the electrical system. Alterations may cause a fire, resulting in serious injury and could also damage the electrical system. • Charge with the supplied charger only. Use of the wrong charger may cause a fire or explosion, resulting in serious injury. • Ensure the voltage and frequency of the charger is compatible with mains electrical supply. • Use the battery charger in dry locations only. • The battery must be charged before first use. • For maximum battery performance and service life, charge the battery after each use, and charge at temperatures between 0 and 40°C (32 and 104°F). • Battery charging generally takes up to 8 hours from discharged to fully charged. Do NOT charge the battery continuously for more than 24 hours. • Always switch the bicycle OFF after each use.

IF THE BICYCLE HAS NOT BEEN USED FOR OVER 4 WEEKS, CHARGE THE BATTERY BEFORE USE.

The battery pack can be recharged repeatedly. However, rechargeable batteries eventually need to be replaced. A significantly reduced operating period after charging indicates that the battery is no longer serviceable and should be replaced. Discard old batteries in an environmentally responsible manner.

The battery charger has a charge status LED indicator:

• Red - Battery charging.
• Green - Battery fully charged.

To charge the battery:

1. Lift the protective cover from the battery charging port (A), then plug the charger connector into the charging port.
2. Connect the charger to a mains electrical supply and switch ON. The indicator LED on the charger illuminates red to show the battery is charging.
3. When the battery is charged (approximately 8 hours), the charger indicator LED illuminates green. Disconnect the charger from the electrical supply, then disconnect it from the bicycle. Be sure to place the protective cover over the bicycle charging port.

We recommend charging the battery as shown to avoid power surges which may damage the charging port.

Close-up of a black cable inserted into a white electronic device with a yellow arrow pointing to the cable (no visible text or symbols)

Step 1: Plug the other end of the power cable into the battery.

Step 2: Plug power cable into power inlet.

Step 3: Turn on the power point.

Maintenance

ATTENTION: Surface corrosion will occur on metal surfaces over time and the rate of oxidation depends on factors such as proximity to the ocean and humidity or condensation of water on metal surfaces. To mitigate this, WD40 can be used to remove surface corrosion then, when periodically, it will prevent rust from forming.

Battery Storage

When storing the batteries for a long period of time:

• Charge the batteries at least every 30 days to avoid capacity loss. Batteries slowly self-discharge when unused over a long period. If the battery cells are left at a critically low charge state, the lifespan and capacity will be permanently reduced.
  • Always disconnect the charger from the mains electrical supply and battery before storing the battery.
• Avoid storing batteries in extreme temperatures, whether hot or cold. The recommended battery storage temperature is between 0 and 25°C (32 to 77°F). Avoid exposing batteries to temperatures at or above 40°C (104°F) for extended periods.
• Batteries are best kept in a cool, dry place. Do not allow batteries to accumulate condensation, as this may cause shorting or corrosion.

Tyre Pressures

The tyres must always be inflated to the correct pressure (as specified on the tyre sidewall) before every ride. Riding the bicycle with either too low or too high pressures will affect bicycle performance, may affect effective electrical assistance range, and may render the bicycle as dangerous. Use an accurate pressure gauge when checking pressures.

Chain Care

The chain periodically requires lubrication, depending on frequency of use and conditions etc. If the chain is noisy or running roughly, lubricate it by applying a small amount of bicycle chain lubricant to it. Do not allow the lubricant to get on to the tyres.

For bicycles without derailleur type gears, the chain tension should be set so that there is approximately 15 to 20mm of free play. If the chain or drive sprockets requires any maintenance further than lubrication and basic chain tensioning, contact an authorised service centre. To adjust chain tension:

1. Using a 19mm spanner, loosen the axle nuts on either side of the bicycle, just enough so they are not clamping up hard against the frame. The axle may have caps on the ends – remove the caps.
2. Using a 10mm spanner, rotate the adjustor nut on the chain side of the bicycle to adjust chain tension. Rotate the nut right (clockwise) to increase chain tension (reduce free-play); rotate left (anti-clockwise) to reduce chain tension (increase free-play).
3. Pull the wheel to the side so it is aligned straight with the frame – check that the wheel is straight by looking down the length of the chain – it should be perfectly straight between front and rear sprockets.
4. Using a torque wrench, tighten the axle nuts to the specific torque. Re-install any axle caps.

Torque Settings

It is important to regularly check all fasteners for adequate tightness. The following are considered highly important and should be adjusted to the specified torque values using a suitable bicycle torque wrench, sockets and adaptors. Depending on bicycle model and design, some fasteners listed below may not be applicable:

• Handlebar Clamp Bolt – 10Nm
• Handlebar Stem Bolt – 24Nm
- Pedal Bolts – 35Nm
- Brake Calliper Mounting Bolt – 7Nm
- Brake Cable Anchor Bolt – 7Nm

Brake Pad Replacement

Please click on the video link below:

Video Tutorial:

Brake Pad Replacement

Error Codes

• E01: Controller Phase Error - Restart the ebike
• E02: Controller Over Voltage Error - Restart the ebike (Replace controller if issue persists)
• E03: Controller Hall Error - Check All Connections
• E04: Brake Error - Check Brake Cable and Pads
• E05: Controller Temperature Control Error - Replace Controller
• E06: Motor Temperature Control Error - Restart the ebike
• E08: Controller Communication Error - Check Controller Connections
• E09: Controller Undervoltage - Check / Test the Battery
• E20: Power Switch Error - Check for Stuck Display Buttons
• E30: Display Communication Error - Check display connections (Replace display if issue persists)
• E31-50: Controller Error - Check Controller Connections
• E60: Display Error - Replace the Display
• E21: Connection Error
• E22: Handlebar Error
E23: Brake Error
• E24: Motor Communication Error
• E25: Phase Current Error
• E26: Under Voltage
• E28: Wiring Communication Error
• E30: Display Communication Error
• E31: Power Switch Error
• E32: Power Switch Error
E33: Controller Error

Frequently Asked Questions

Is it normal for batteries to get warm when charging?

Yes, it is normal that the batteries will become warm during the charging process.

How long will my batteries last before needing replacement?

Average battery life depends on use and conditions. Even with proper care, rechargeable batteries do not last forever. Generally, lithium-ion batteries will last more than 800 charge-discharge cycles. A partial charge/discharge counts fractionally against those numbers; discharging the battery to 50% then recharging it completely uses up one half of a charge cycle.

"End of useful life" refers to the point at which a battery can no longer supply 60% or more of its original rated ampere-hour (Ah) capacity. At this point, degradation of the battery being able to be fully charged accelerates and the battery will need to be replaced.

What happens if the battery discharges while riding?

Pedal assistance will stop when battery charge reaches a minimum level (check level on the console, if applicable). Lights (if applicable) may still function for a period. Your bike can be ridden without pedal assistance.

Specifications

Type Commuter / Urban
Frame Style Crossbar
Frame Material 6061 Alloy
Drive System Mid Drive
Motor Model Ananda M60
Motor Torque (Nm) 70
Motor Power (W) 250
Max Assisted Speed 25km/h
Battery 36V 10Ah (LG cells)
Wheel Size 700c
Tyres	Kenda K841A K-Shield Komfort (700x40c) w/ reflective strips
Brake Type	Hydraulic Disc System
Brake Model	Tektro HD-M275
Brake Discs	Tektro 180mm
Fork	Suntour NEX E-25 Suspension (63mm travel)
Groupset	Shimano Tourney (Shifters, Cassette, Derailleur)
Gears	7 Speed
Saddle	Selle Royal w/ gel padding
Pedals	Neco (rubber coated)
Front & Rear Lights	LED (wired to eBike battery)
Mudguards Yes
Bag Rack	Yes

Some experts believe that the incorrect or prolonged use of almost any product may cause serious injury or death. To help reduce your risk of serious injury or death, refer to the information below. For more information, see www.datastreamserver.com/safety

• Consult all documentation, packaging, and product labelling before use. Note that some products feature documentation available online. It is recommended to print and retain the documentation.
  ■ Before each use, check the product for loose/broken/damaged/missing parts, wear, or leaks (if applicable). Never use a product with loose/broken/damaged/missing parts, wear, or leaks.
  ■ Products must be inspected and serviced (if applicable) by a qualified technician every 6 months. This is based on average residential use by persons of average size and strength, and on a property of average metropolitan size. Use beyond these recommendations may require more frequent inspections/servicing.
  ■ Ensure that all users of the product have completed a suitable industry recognised training course before being allowed access to the product.

The product has been supplied by a general merchandise retailer that may not be familiar with your specific application or description of application. Be sure to attain third-party approval from a qualified specialist for your application before use, regardless of any assurances from the retailer or its representatives.
This product is not intended for use where fail-safe operation is required. As with any product (for example, automobile, computer, toaster), there is the possibility of technical issues that may require the repair or replacement of parts, or the product itself. If the possibility of such failure and the associated time it may take to rectify could in any way inconvenience the user, business, or employee, or financially affect the user, business, or employee, then the product is not suitable for your requirements. This product is not intended for use where incorrect operation or a failure of any kind, including but not limited to, a condition requiring product return, replacement, parts replacement, or service by a technician may cause financial loss, loss of employee time or an inconvenience requiring compensation.
If this product has been purchased in error when considering the information presented here, contact the retailer directly for details of their returns policy, if required.