Carbon 3+ - Scooter Valk - Free user manual and instructions

Product Type	Electric Scooter
Brand	Valk
Model	Carbon 3+
Motor Power	350W
Battery Voltage	36V
Battery Capacity	10Ah
Max Speed	25 km/h (3 gears: 10/18/25 km/h)
Max Range	30 km
Tire Size	8 inches
Max Rider Weight	100 kg
Recommended Rider Height	155-180 cm
Display	LED display showing speed, battery, gear, light status
Lighting	Front light and rear brake light
Folding	Yes, with folding latch mechanism
Brake Type	Hand brake (left handlebar)
Accelerator	Thumb lever on right handlebar
Riding Modes	3 speed gears, kick start mode, cruise control
Charging Input	110-240V AC, 50/60Hz
Charging Time	4-6 hours
Certification	TUV approved
Water Resistance	Not waterproof; avoid wet conditions
Maintenance	Wipe with soft cloth; no water or solvents
Spare Parts	Available via QR code on product
Recommended Age	14+ years (under 18 with adult supervision)

Frequently Asked Questions - Carbon 3+ Valk

How do I turn on the scooter?

Press the ON/OFF button on the display for about two seconds to turn on. Press again for two seconds to turn off.

How do I switch between speed gears?

Press the power button briefly to cycle through three gears: Gear 1 (10 km/h), Gear 2 (18 km/h), Gear 3 (25 km/h). The current gear is shown on the display.

How do I activate cruise control?

While riding, press and hold the accelerator lever for a few seconds. Cruise control will engage. Braking will deactivate it.

What should I do if the scooter shows error code E1?

E1 indicates a brake error. Check the brake cable connection. If connected and error persists, replace the brake lever assembly.

How long does the battery take to charge?

The first charge should be 4-6 hours. Subsequent charges also take 4-6 hours. The charger LED turns green when fully charged.

Can I ride in the rain?

No, the scooter is not waterproof. Do not ride in rain, snow, or on wet/slippery surfaces to avoid loss of control and damage.

How do I fold the scooter?

Press the folding latch while pushing forward on the handlebars, then lower the stem slowly until it locks into place.

What is the maximum rider weight?

The maximum rider weight is 100 kg (220 lbs).

How do I switch from km/h to mph?

With the scooter on, press and hold the ON/OFF button for about five seconds to toggle between kilometers and miles.

What should I do if the battery is not charging?

Check if the charging port is loose or the charger plug is damaged. If the charger LED is not red, try a different outlet. If still not charging, contact a professional technician.

USER MANUAL Carbon 3+ Valk

[Revision 7.0 May 2023]

THE BATTERY MAY HAVE SOME CHARGE ON ARRIVAL, IT IS IMPORTANT HOWEVER THAT THE BATTERY IS CHARGED PRIOR TO USE.

Safety

Safety messages are designed to alert you to possible dangers or hazards that could cause death, injury or equipment or property damage if not understood or followed. Safety messages have the following symbols:

You WILL be KILLED or SERIOUSLY INJURED if you do not follow instructions.

It is vital that you read and understand this user manual before using the product, including safety warnings, and any assembly and operating instructions. Keep the manual for future reference.

Safety precautions and recommendations detailed here must be fully understood and followed to reduce the risk of injury, fire, explosion, electrical hazard, and/or property damage.

Safety information presented here is generic in nature – some advice may not be applicable to every product. The term "equipment" refers to the product, be it electrical mains powered, battery powered or combustion engine powered.

• Before Use - If you are not familiar with the safe operation/handling of the equipment or are in any way unsure of any aspect of suitability or correct use for your application, you should complete training conducted by a person or organization qualified in safe use and operation of this equipment, including fuel/electrical handling and safety.
• Do NOT operate the equipment in flammable or explosive environments, such as in the presence of flammable liquids, gases, or dust. The equipment may create sparks or heat that may ignite flammable substances.
• Keep clear of moving parts.
• Equipment may be a potential source of electric shock or injury if misused.
• Do NOT operate the equipment if it is damaged, malfunctioning or is in an excessively worn state.
• Do NOT allow others to use the equipment unless they have read this manual and are adequately trained.
• Keep packaging away from children - risk of suffocation! Operators must use the equipment correctly. When using the equipment, consider conditions and pay due care to persons and property.

General Work Area Safety

• Work areas should be clean and well it.
- Do not operate the equipment if bystanders, animals etc are within operating range of the equipment or the general work area.
- If devices are provided for connecting dust extraction / collection facilities, ensure these are connected and used properly. Dust collection can reduce dust-related hazards.

You CAN be KILLED or SERIOUSLY INJURED if you do not follow instructions.

General Personal Safety

• Wear appropriate protective equipment when operating, servicing, or when in the operating area of the equipment to help protect from eye and ear injury, poisoning, burns, cutting and crush injuries. Protective equipment such as safety goggles, respirators, non-slip safety footwear, hard hat, hearing protection etc should be used for appropriate equipment / conditions. Other people nearby should also wear appropriate personal protective equipment. Do not wear loose clothing or jewellery, which can be caught in moving parts. Keep hair and clothing away from the equipment.
• Stay alert and use common sense when operating the equipment. Do not overreach. Always maintain secure footing and balance.
• Do not use the equipment if tired or under the influence of drugs, alcohol, or medication.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities.

General Fuel Safety

• Petrol/fuel/gasoline is extremely flammable – keep clear of naked flames or other ignition sources.
• Do not spill fuel. If you spill fuel, wipe it off the equipment immediately – if fuel gets on your clothing, change clothing.
• Do NOT smoke near fuel or when refuelling.
  • Always shut off the engine before refuelling.
• Do NOT refuel a hot engine.
• Open the fuel cap carefully to allow any pressure build-up in the tank to release slowly.
  • Always refuel in well ventilated areas.
• Always check for fuel leakage. If fuel leakage is found, do not start, or run the engine until all leaks are fixed.

General Carbon-Monoxide Safety

• Using a combustion engine indoors CAN KILL IN MINUTES. Engine exhaust contains carbon-monoxide – a poison you cannot smell or see.
• Use combustion engines OUTSIDE only, and far away from windows, doors, and vents.

You CAN be INJURED if you do not follow instructions or equipment damage may occur.

General Equipment Use and Care

• The equipment is designed for domestic use only.
• Handle the equipment safely and carefully.
• Before use, inspect the equipment for misalignment or binding of moving parts, loose components, damage, or any other condition that may affect its operation. If damaged, have the equipment repaired by an authorised service centre or technician before use.
• Prevent unintentional starting of the equipment - ensure equipment and power switches are in the OFF position before connecting or moving equipment. Do not carry equipment with hands or fingers touching any controls. Remove any tools or other items that are not a part of the equipment from it before starting or switching on.
• Do not force the equipment. Use the correct equipment for your application. Equipment will perform better and be safer when used within its design and usage parameters.
• Use the equipment and accessories etc. in accordance with these instructions, considering working conditions and the work to be performed. Using the equipment for operations different from those intended could result in hazardous situations.
• Always keep equipment components (engines, hoses, handles, controls, frames, housings, guards etc) and accessories (cutting tools, nozzles, bits etc) properly maintained. Keep the equipment clean and, where applicable, properly lubricated.
• Store the equipment out of reach of children or untrained persons. To avoid burns or fire hazards, let the equipment cool completely before transporting or storing. Never place or store the equipment near flammable materials, combustible gases, or liquids etc.
• The equipment is not weather-proof, and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid.
• Do not clean equipment with solvents, flammable liquids, or harsh abrasives.
• For specific equipment safety use and care, see Equipment Safety.

General Electrical Safety

• Inspect electrical equipment, extension cords, power bars, and electrical fittings for damage or wear before each use. Repair or replace damaged equipment immediately.
• Ensure all power sources conform to equipment voltage requirements and are disconnected before connecting or disconnecting equipment.
• When wiring electrically powered equipment, follow all electrical and safety codes.
• Wherever possible, use a residual current device (RCD).
• High voltage / high current power lines may be present. Use extreme caution to avoid contact or interference with power lines. Electrical shock can be fatal.

General Electrical Safety

• Electrically grounded equipment must have an approved cord and plug and be connected to a grounded electrical outlet.
• Do NOT bypass the ON/OFF switch and operate equipment by connecting and disconnecting the electrical cord.
• Do NOT use equipment that has exposed wiring, damaged switches, covers or guards.
• Do NOT use electrical equipment in wet conditions or in damp locations.
• Do NOT use electrical cords to lift, move or carry equipment.
• Do NOT coil or knot electrical cords, and ensure electrical cords are not trip hazards.

General Service Information

• The equipment must be serviced or repaired at authorised service centres by qualified personnel only.
• Replacement parts must be original equipment manufacturer (OEM) to ensure equipment safety is maintained.
• Do NOT attempt any maintenance or repair work not described in this manual.
• After use, the equipment and components may still be hot – allow the equipment to cool and disconnect spark plugs and/or electrical power sources and/or batteries from it before adjusting, changing accessories, or performing repair or maintenance.
• Do NOT adjust while the equipment is running.
• Perform service-related activities in suitable conditions, such as a workshop.
• Replace worn, damaged or missing warning/safety labels immediately.

Electric Scooter Safety

• The Scooter is a recreational product. Before mastering riding skills, you need to practice. The supplier is not responsible for any injuries or damage caused by a rider's inexperience or failure to follow the instructions in this user manual.
• You can reduce risks by following all the instructions and warnings in this user manual, but you cannot eliminate all risks. Remember that whenever you ride the Scooter, you risk injury from loss of control, collisions, and falls. When entering public spaces, always comply with the local laws and regulations.
• As with other vehicles, faster speeds require longer braking distance. Sudden braking on low traction surfaces could lead to wheel slips or falls. Be cautious and always keep a safe distance between you and other people or vehicles when riding. Be alert and slow down when entering unfamiliar areas.
• Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place and provides protection for the back of your head.
• Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other obstacles and potential hazards.
• Respect pedestrians by always yielding the right of way. Pass on the left whenever possible. When approaching a pedestrian from the front, stay to the right and slow down. Avoid startling pedestrians. When approaching from behind, announce yourself and slow down to walking speed when passing. Please obey local traffic laws and regulations if situation is different.
• In places without laws, comply with the safety guidelines outlined in this user manual. The supplier is not responsible for any property damage, personal injury/death, accidents, or legal disputes caused by violations of the safety instructions.
• Do not allow anyone to ride your Scooter on his/her own unless they have carefully read this user manual and followed the New Rider Tutorial in the App. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic operation of the Scooter. Make sure each new rider wears a helmet and other protective gear.
• Before each ride, check for loose fasteners and damaged components. If the Scooter makes abnormal sounds or signals an alarm, immediately stop riding. Diagnose your Scooter via the App and call your local dealer/distributor for servicing.
• Always be alert! Scan both far ahead and in front of your Scooter - your eyes are your best tool for safely for avoiding obstacles and low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).

• To reduce risk of injury, you must read and follow all "CAUTION" and "WARNING" notices in this user manual. Do not ride at an unsafe speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders be 14+ years old. Always follow these safety instructions:
  • People who should not ride the Scooter include:

• Anyone under the influence of alcohol or drugs.

• Anyone who suffers from any diseases that puts them at risk if they engage in strenuous physical activity.
• Anyone who has problems with balance or with motor skills that would interfere with their ability to maintain balance.
• Anyone whose weight is outside the stated limits (see Specifications).
• Pregnant women.

• Riders under the age of 18 years old should ride under adult supervision.

• Comply with local laws and regulations when riding this product. Do not ride where prohibited by local laws.

• To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
• Do not ride in the snow, in the rain, or on roads which are wet, muddy. icy, or that are slippery for any reason. Do not ride over obstacles (sand, loose gravel. or sticks). Doing so could result in a loss of balance or traction and could cause a fall.
• Do not attempt to charge your Scooter if the charger or the power outlet is wet.
• As with any electronic device, use a surge protector when charging to help protect your Scooter from damage due to power surges and voltage spikes. Only use supplier's charger. Do not use a charger from any other different product models.

- Use only supplier-approved parts and accessories. Do not modify your Scooter. Modifications to your Scooter could interfere with the operation of the Scooter and could result in serious injury and/or damage and could void the warranty.

Charging Safety

When charging the scooter, please pay attention to the following points:

• Ensure that it is charged in dry and clean environment, the input voltage should be between 110-240V, and the other end is connected to the charging port of the scooter.
• A red LED light indicates the scooter is being charged.
• If the charger LED light is green, charging is complete.
• For your safety, don't operate the scooter while charging.
• Disconnect the scooter from the charger when the charging is completed.

Safety Symbols

The product may have safety warning labels attached to it, explained below. Understand the symbols on your product and their meanings. If any stickers become unreadable, unattached etc., replace them.

Flammable Material HazardFlammable liquids, gases, or substances etc may present.Avoid ignition sources and open flames. Danger of fire.	Read User ManualRead and fully understand product safety warnings, operation, procedures etc before using the product.	Use Hand ProtectionWear appropriate hand protection and take due care as the product or use of the product may present hand hazards.	Exhaust FumesCarbon-Monoxide HazardDo not use the product in confined areas or without adequate ventilation. Carbon-monoxide poisoning can be fatal.
Electrocution / Electrical Shock HazardHigh voltage or high current electricity may be present or required by the product. Take due care when handling electrical products, cables, plugs and leads. Electrical shock can be fatal.	Toxic Fumes / Dust HazardUsing the product or by-products from use may produce fumes, smoke or particles that could be harmful if inhaled. Wear appropriate breathing protection and have adequate ventilation.	Explosive Material HazardCombustible liquids, gases, or substances etc may be present.Avoid ignition sources and open flames. Danger of explosion.	Cutting / Amputation HazardThe product may have blades, edges or mechanical devices that can cause severe cut injury to fingers, limbs etc. Take due care when handling and using the product.
Crush HazardThe product may have blades, edges or mechanical devices that can cause severe crush injury to fingers, limbs etc. Take due care when handling and using the product.	Single Operator OnlyThe product must be operated by a single person only. More than one person operating the product may introduce additional hazards.	Use Face ProtectionWear appropriate full-face protection and take due care as the product or use of the product may present face and eye hazards.	Use Foot ProtectionWear appropriate foot protection and take due care as the product or use of the product may present foot hazards.
Use Eye / Ear / Head ProtectionWear appropriate eye and / or ear and / or head protection and take due care as the product or use of the product may present eye, hearing, and head hazards.	Running HazardDo not run on or near the product as doing so may present a fall hazard.	Diving HazardDo not dive into the product as doing so may present a neck / head injury hazard.	Adult Supervision RequiredAlways supervise children and other users of a product to prevent drowning or injury.
Skin Penetration / Puncture HazardThe product may produce pressure, emit liquids or objects that can cause severe injury to fingers, limbs, blood etc. Take due care when handling and using the product.	Hot Surface HazardBe aware that the product may produce high temperatures and hot surfaces that can cause burn injuries.	Flying Debris HazardBe aware that the product or use of the product may present hazards produced by flying debris. Wear appropriate clothing and protective devices.	Moving Parts HazardBe aware that the product contains or uses mechanical devices that move or rotate. Always wait for moving parts to stop fully before handling the product, adjusting, maintenance etc.
Carbon-Monoxide HazardDo not use the product in confined areas or without adequate ventilation. Carbon-monoxide poisoning can be fatal.	Pull HazardBe aware that the product contains or uses mechanical devices that can pull in objects and can cause severe injury to fingers, limbs etc. Take due care when handling and using the product.	Slope / Fall Injury HazardBe aware that using the product on sloping surfaces or in slippery conditions may present additional dangers from falls and contact with blades, moving parts, hot surfaces etc.	"Slam Dunk" WarningDo NOT attempt "slam dunk" manoeuvres as this may result in severe injury due to falling, product breakage or collapse etc.
Electrocution / Electrical Shock Hazard - OutdoorHigh voltage or high current electricity may be present or required by the product. Do NOT use in rain, damp, or wet conditions. Electrical shock can be fatal.	Electrocution / Electrical Shock Hazard - DisconnectHigh voltage or high current electricity may be present or required by the product. Always disconnect the product from the electrical supply before handling the product, adjusting, maintenance etc.	Power Line Electrocution HazardHigh voltage / high current power lines may be present. Use extreme caution to avoid contact or interference with power lines.Electrical shock can be fatal.	"Kick-Back" HazardHigh level of "kick-back" hazard that can cause the machine to suddenly rotate towards operator.Kick-back injury can be fatal.
Winch Operator Position HazardDo NOT stand between winch and load. Do NOT use winch to move people.	Winch Lift HazardDo NOT LIFT load vertically. Use machine to PULL only.	Cable HazardEnsure that load bearing cable is not kinked or knotted.	Winch Cable HazardEnsure that there is a minimum number of cable coils on winching mechanism.
Winch Hook HazardCarry hook to load – do NOT throw or run.	Flash / Blinding HazardWear appropriate eye protection for welding. Direct exposure to weld arcs may cause permanent eye injury.	Laser HazardLaser may be in use – do NOT look directly at laser or allow others to.

Table of Contents

Safety 2

Safety Symbols....5

Parts Identification ....8

Folding/Unfolding 9

Operation....9

Display Functions 9

Operational Steps....9

Lithium Battery Care and Maintenance 11

Top 3 Battery Care Requirements....11

Maintenance....13

Troubleshooting 14

Error Codes....15

Specifications ....16

Parts Identification

No.	Name	No.	Name
1	Front light	9	Front fork decal
2	Left handlebar	10	Front wheel
3	Brake	11	Deck
4	Accelerator	12	Kickstand
5	Display Power/Front light	13	Rear fender
6	Right handlebar	14	Rear light
7	Stem	15	Rear wheel
8 Folding latch

Folding/Unfolding

Mechanical diagram showing a wheel and lever mechanism with an arrow indicating direction (no text or symbols)

1. 1. Press the folding latch while pushing forward on the handlebars.

Line drawing of a scooter with wheels and a handle, no text or symbols present

1. Put the stem down slowly.

Mechanical linkage diagram showing a shaft and wheel assembly (no text or labels)

1. Fold the stem fully into place.

Operation

ATTENTION: Monitor battery usage when in use, the scooter may suddenly slow down as the battery charge reduces.

Display Functions

Operational Steps

Power ON/OFF

Press this button for about two seconds to turn ON the scooter. Press the button again for about two seconds to turn it OFF.

Gear switch

Press power button to cycle through gears. Gear is indicated on the "Speed level" section of the display. There are 3 gears for digital display versions:

• Gear 1 (10km max. speed)
• Gear 2 (18km max. speed)
• Gear 3 (25km max. speed)

Lighting

Press the button twice to turn ON or OFF the front and brake lights. The brake light is the high light when braking.

Kick Start Mode (or Zero Start Mode)

Press the button three times to switch to Kick Start Mode.

KM/MPH

The default set-up is kilometers, press the button for about five seconds to switch to miles.

Cruise Control Mode

Pressing and holding the accelerator lever for a few seconds will activate cruise control. Braking will de-activate it.

Lithium Battery Care and Maintenance

Top 3 Battery Care Requirements

1. Charge battery before first use. The battery may arrive with some charge, regardless of this the battery must be charged for 4 – 6 hours on the initial charge and 4 – 6 hours for each subsequent charge.
2. Charge battery immediately when it is depleted. Do not store a depleted battery. This will permanently impact the life of the battery. If the battery is going to be stored for a period of time, fully charge the battery before storing.

To ensure the battery maintains optimum performance, follow the guidelines outlined below.

• For best results, charge batteries in temperatures between 10°C and 30°C
- When battery is charged, disconnect the charger from the power supply and remove the battery from the charger.
- If a battery is stored or otherwise unused for an extended period, and the battery has no charge remaining when you check it, consider it to be damaged. Do not attempt to recharge it or to use it. Replace it with a new battery.
• Use only with the battery charger specified by the manufacturer.

- Ensure that the battery charger electrical cord is not subjected to damage or stress. Do not operate the battery charger if it has a damaged electrical cord or plug.

- Do not use the charger in wet areas or expose it to rain or water.

- The typical estimated life of a Lithium-Ion battery is about two to three years or 300 to 500 charge cycles, whichever occurs first. One charge cycle is a period of use from fully charged, to fully discharged, and fully recharged again

- Explosion hazard – protect the battery against heat, for example, direct sunlight and fire. Do not store batteries in vehicles or locations subject to heat.

- Batteries can explode in the presence of an ignition source, such as a pilot light. To reduce the risk of serious personal injury, never use any cordless product in the presence of open flame. Exploding batteries can propel debris and chemicals.

- Do not open the battery – danger of short-circuiting and/or explosion.

- Do not attempt to destroy or disassemble the battery pack or remove any of its components.

- Do not touch the battery terminals with metal objects and/or body parts as short-circuit and/or personal injury may result.

- Explosion hazard – do not open and/or short-circuit the battery.

- Poison hazard – battery leakage (liquid ejection). Under extreme conditions, liquid may be ejected from the battery – avoid contact. If contact accidentally occurs, immediately seek medical attention, and flush with water. If liquid contacts eyes, immediately seek medical attention, flush with clean water for at least 10 minutes. Liquid ejected from the battery may cause irritation or burns.

- Dispose of non-serviceable batteries in an environmentally responsible manner and according to local regulations.

Failure to adhere to the requirements above may result in the battery becoming inoperative or battery life being reduced. In extreme cases or abuse, battery overheating, or fire may result.

DANGER - BATTERY CHARGING, USE AND STORAGE

Like mobile phones, laptops, cordless vacuum cleaners etc, this product may contain or be related to a lithium ion battery pack (lithium ion batteries and lithium ion battery related items only). Lithium ion batteries allow fast charging and high capacities, however care must be taken to reduce chances of a fault, and increase safety in case a fault occurs. Catastrophic incidents involving lithium ion batteries have a tendency to result in large amounts of smoke and fire. Be sure to follow the points below to reduce the likelihood of danger whenever you use, charge or store any lithium ion battery.

• Never charge a battery that has been damaged or subjected to a forceful impact.
• Never charge a battery that has been exposed to moisture or water.
• Never charge a battery with a charger that wasn't supplied with the battery.
• Never use a battery in a device that it wasn't specifically designed for.
• Never use a battery with a modified or damaged device.
• Never modify the battery, product, charger, circuitry or wiring.
• Never charge a battery in an exit path that may be used by people to leave a room or building in case of an emergency, for example, the hallway or foyer of a residence.
• Never charge a battery in an area or building that doesn't have the recommended number of working smoke detectors that have been tested in accordance with local guidelines.
• Never charge a battery when the battery or charger is displaying a problem or charging incorrectly.
• Always charge batteries on a non-combustible surface, for example, on a concrete floor.
• Always charge batteries at least 3m away from anything combustible, such as floors, wall surfaces, furniture, storage shelves etc.
• Always charge batteries in an open area (outside if possible) ensuring the battery and charger are away from moisture and water.
• Always disconnect batteries from the charger after charging.
• Always remove or disconnect batteries from the device/product when not in use.
• Always ensure batteries are charged under adult supervision. Do not charge unattended. Do not charge batteries while no one is home or while people are sleeping.

Maintenance

Battery Maintenance

• To extend the battery life, charge the scooter in a timely manner when the battery level is low

NOTE: When it is not used for a long time, it is recommended that it should be charged once a month.

• If you want to check or replace the battery, please do it with the assistance of professional technicians.
- The temperature range that is suitable for storage is 15 – 25°C; don't use and store the scooter in any environment that has an ambient temperature higher than 40°C. This is to avoid damaging the battery.
- Do not store the scooter in vehicles during hot seasons. This could damage the battery or lead to combustion.

Wheel Maintenance

• To properly maintain the scooter wheels, perform regular checks on them.
- If there are problems, DO NOT use the scooter. Repair or replace the wheels in a timely manner before using the scooter again.

General Maintenance

• Wipe the scooter body with a soft, clean cloth.
- Please do not clean the scooter with water, strong solvents, or any chemical agents.

Troubleshooting

Problems Solutions
The display is working but the motor isn't working.
The brake handle is damaged.	Pull out the socket of the break handle (normally an open type of brake handle). If the motor works, then it is the failure of the brake handle. Replace the brake handle immediately.
The speed-regulating steering handle is damaged.	First, check if the speed-regulating steering handle and the motor's hall switch are short circuited. Short circuit can be due to rain or damp environment. Do not use scooter in wet or damp environments.
The motor is damaged.	If the motor won't operate, please inspect the motor's hall switch and the turning handle's signal lights. Once the power is turned ON and the controller shell is very hot, generally it is due to a short circuit of the controller internal power tube. Immediately cut off the power.
Charger won't work.
The battery charging port is loose.	Repair or replace the charging port. Seek assistance from a professional technician, if necessary.
The charger plug connection is damaged.	Repair or replace the charger plug. Seek assistance from a professional technician, if necessary.
Scooter won't turn ON.
The battery does not have any charge left.	Charge the scooter in a timely manner.
The power button won't work.	Check if power button is stuck or if there are any foreign objects lodged in the power button.

Error Codes

E1: Brake error

- Check brake cable connection. If connected and error persists, replace brake lever assembly

E2: Accelerator error

- Check throttle assembly connection. If connected and error persists, replace throttle assembly

E3: Communication error

- Check control module connection. If connected and error persists, replace control module

E4: Over current protection

• Potential control module failure

E5: Under voltage protection

• Potential battery error. Check battery voltage after full charge. If issues persist, contact supplier

E6: Over voltage protection

- Avoid sudden braking or downslope during this time. Voltage will return to normal after some use.

E7: Motor error

- Check motor connections. - If error persists replace motor

E8: Reserved error code

• Not applicable to this model

E9: Controller error

- Check connections. If error persists, replace control module.

Specifications

Power 350W

Current 10Ah

Battery Voltage 36V

Input Voltage 240V AC

Power Plug Australian Standard

Max Speed 25km/h

Max Range 30km

Display LED

Approvals TUV

Tyre Size 8"

Max Rider Weight 100kg

Recommended Rider Height 155-180cm

Note:

• This product must be fully charged by the owner before first use.
• This product is intended for use on safe, dry, smoothly paved, or hard surfaces.
• We strongly recommend the use of safety equipment.
• Refer to local regulations regarding where electric scooters are permitted to be used.

- The laws regarding the use of electric scooters vary between states/territories. Public use isn't permitted in all states/territories and licensing/registration requirements may apply. Customers should review these laws before purchasing an electric scooter. Safety equipment (including helmets and protective gear) should always be worn when using electric scooters.

Some experts believe that the incorrect or prolonged use of almost any product may cause serious injury or death. To help reduce your risk of serious injury or death, refer to the information below. For more information, see www.datastreamserver.com/safety

• Consult all documentation, packaging, and product labelling before use. Note that some products feature documentation available online. It is recommended to print and retain the documentation.
  ■ Before each use, check the product for loose/broken/damaged/missing parts, wear, or leaks (if applicable). Never use a product with loose/broken/damaged/missing parts, wear, or leaks.
  ■ Products must be inspected and serviced (if applicable) by a qualified technician every 6 months. This is based on average residential use by persons of average size and strength, and on a property of average metropolitan size. Use beyond these recommendations may require more frequent inspections/servicing.
  ■ Ensure that all users of the product have completed a suitable industry recognised training course before being allowed access to the product.

The product has been supplied by a general merchandise retailer that may not be familiar with your specific application or description of application. Be sure to attain third-party approval from a qualified specialist for your application before use, regardless of any assurances from the retailer or its representatives.
This product is not intended for use where fail-safe operation is required. As with any product (for example, automobile, computer, toaster), there is the possibility of technical issues that may require the repair or replacement of parts, or the product itself. If the possibility of such failure and the associated time it may take to rectify could in any way inconvenience the user, business, or employee, or financially affect the user, business, or employee, then the product is not suitable for your requirements. This product is not intended for use where incorrect operation or a failure of any kind, including but not limited to, a condition requiring product return, replacement, parts replacement, or service by a technician may cause financial loss, loss of employee time or an inconvenience requiring compensation.
If this product has been purchased in error when considering the information presented here, contact the retailer directly for details of their returns policy, if required.