DCH 311 - Range hood Defy - Free user manual and instructions

Product Type	Range Hood
Brand	Defy
Model	DCH 311
Color	Stainless Steel
Mounting Type	Under Cabinet
Width	600 mm (approx.)
Depth	500 mm (approx.)
Height	150 mm (approx.)
Weight	12 kg (approx.)
Power Supply	220-240 V, 50 Hz
Motor Power	200 W (approx.)
Number of Motors	1
Number of Speeds	3
Extraction Rate (Max)	600 m³/h (approx.)
Noise Level (Max)	65 dB (approx.)
Filter Type	Aluminum Grease Filter
Number of Filters	2
Lighting	2 x 40W Halogen (approx.)
Controls	Push buttons
Duct Diameter	150 mm
Exhaust Method	Ducted (optional recirculation with charcoal filter)
Energy Efficiency Class	B (approx.)
Cleaning	Grease filter washable in dishwasher; clean exterior with mild detergent
Safety Features	Overheat protection, auto shut-off timer
Spare Parts Availability	Filters, bulbs, and motors available from Defy service centers

Frequently Asked Questions - DCH 311 Defy

How do I install the Defy DCH 311 range hood?

Installation must be done by a qualified technician. Ensure the hood is mounted at least 65 cm above electric cooktops and 75 cm above gas cooktops. Secure the hood to the cabinet using the provided screws and fixings. Connect the ducting to an external vent or install a charcoal filter for recirculation mode.

How often should I clean the grease filter?

The aluminum grease filter should be cleaned every 2-3 months, or more frequently if used heavily. It can be washed by hand or in a dishwasher. Ensure it is completely dry before reinstalling.

Can I use the hood without ducting?

Yes, you can use the hood in recirculation mode by installing a charcoal filter (not included). This filter absorbs odors and needs to be replaced every 4-6 months.

Why is my hood noisy?

Noise can be due to loose parts, blocked filters, or incorrect installation. Check that the filter is clean and properly fitted. Ensure the ducting is not kinked or obstructed. If the problem persists, contact Defy service.

How do I replace the light bulbs?

Disconnect power first. The hood uses halogen bulbs (40W, G9 base). Remove the bulb cover carefully, unscrew the old bulb, and replace with a new one of the same type. Reattach the cover.

What is the maximum extraction rate?

The maximum extraction rate is approximately 600 m³/h. This depends on duct length and installation.

How do I reset the filter reminder?

After cleaning or replacing the filter, press and hold the speed 2 button for 3 seconds until the indicator light turns off. This resets the timer.

Can I use a longer duct than supplied?

Yes, but keep the duct as short and straight as possible for optimal performance. Use rigid or flexible aluminum duct with a diameter of 150 mm. Longer ducts reduce extraction efficiency.

What should I do if the hood is not working?

Check the power supply and circuit breaker. Ensure the hood is properly plugged in. If still not working, inspect the motor thermal fuse. If it has tripped, let the motor cool down and it should reset. If not, contact Defy service.

Where can I find spare parts?

Spare parts such as filters, bulbs, and motors are available at Defy authorized service centers. Visit the Defy website or contact customer support for the nearest center.

USER MANUAL DCH 311 Defy

Record in the space below the listed information for future reference. The rated current is printed on the serial number label attached to the oven side trim.

SERIAL NUMBER.

DATE OF PURCHASE.

PURCHASED FROM.

The manufacturer strives for continuous improvement. For this reason, the text and illustrations in this manual are subject to change without notice.

Introduction

Dear Customer,

Congratulations on the purchase of your new Defy appliance.

Please read this manual carefully before using your appliance for the first time and then store it within easy reach for future reference.

This manual will provide you with information on how to operate and care for your appliance to gain the maximum benefit from it.

We trust you will enjoy years of trouble free use.

SAVE THESE INSTRUCTIONS

EXPLANATION OF SYMBOLS

Important information or useful hints about usage.

Warning for hazardous situations with regard to life and property.

Warning for electric shock.

The manufacturer strives for continuous improvement. For this

Index

4 Important safety instructions.
4 General safety.
5 Safety for children.
6 Safety when working with electricity.
7 Electrical connection.
7 Description.
7 Before use.
7 Mode of operation.
8 Installation.
11 Control Panel.
12 Maintenance and cleaning.
14 Owner's responsibility.
15 Branches.
16 Warranty.

Important safety instructions

This section contains safety instructions that will help you avoid risk of injury and damage. All warranties will be void if you do not follow these instructions.

This appliance is intended to be used in household and similar applications such as:

1. Staff kitchen areas, in shops, offices and other working environments
2. Farm houses;
3. By clients in hotels, motels and other residential type environments;
4. Bed and breakfast type environments

General safety

• This cooker hood is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the cooker hood by a person responsible for their safety.
  • Children must be supervised to prevent them from tampering with the cooker hood.
  • Cleaning and user

• Do not operate the cooker hood if it is defective or has any visible damage.

• Do not carry out any repairs or modifications on the cooker hood.
• Never wash down the cooker hood with water! There is a risk of electric shock!
• Never use the cooker hood when your judgment or coordination is impaired by the use of alcohol and/or drugs.
• The cooker hood must be disconnected from the mains during installation, maintenance, cleaning and repair procedures.
• Do not place any flammable materials close to the cooker hood.
• Make sure that the cooker hood function knobs are switched off after every use.
• Switch off the power at the mains in the event of a fault or when cleaning the cooker hood.
• Do not check the status of the filters while the cooker hood is operating.

• Never operate the cooker hood without a filter.
  • This cooker hood complies with all relevant safety regulations

• Never leave cooking fat or oil unattended. Overheated fat or oil can easily catch fire.

• Do not flambé food directly under the cooker hood. The flames pose the risk of the filter catching fire.
• Restrictions apply to the use of the cooker hood over a solid fuel or gas stove.
• Observe the minimum distance between the supporting surface for cooking vessels on the hob and the lowest part of the cooker hood. (When the cooker hood is located above a gas appliance, this distance shall be at least 65 cm).
  • Regulations concerning the discharge of air must be fulfilled.
  • The air must not be discharged into a flue that is used for exhausting fumes from appliances burning gas or other fuels.
• There must be adequate ventilation of the room when the cooker hood is used at the same time as appliances burning gas or other fuels.

• Do not touch any part of the light fittings or adjacent areas during or straight after prolonged use as they get very hot and could cause severe burning.

• Avoid leaving exposed flames unattended and always ensure that the burners are covered as open flames are damaging for the filters and a fire hazard.
  • Constantly check food frying to avoid overheated oil becoming a fire hazard.

• There is a risk of fire if cleaning is not carried out in accordance with the instructions.
• Do not use with a programmer, timer, separate remote-control system or any other device that switches on automatically.

CAUTION: Accessible parts may become hot when used with cooking appliances.

Safety for children

• Electrical products are dangerous to children. Keep children away from the cooker hood when it is operating and do not allow them to play with the cooker hood.
- Packaging materials are dangerous for children. Keep packaging materials away from children. Please dispose of all parts of the packaging in a responsible manner.
- Plastic bags should be cut up to prevent children playing with them and accidentally suffocating.

Safety when working with electricity

• Connect the cooker hood to an earthed outlet/line protected by a fuse of suitable capacity. Have the earth installation made by a qualified electrician.
  This cooker hood must be earthed and the manufacturer and the seller do not accept responsibility for any damage due to incorrect installation or electrical connection.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • Defective electric equipment is one of the major causes of house fires.
  • Any work on electrical equipment and systems should only be carried out by authorized and qualified persons.
  • In case of any damage, switch off the cooker hood and disconnect it from the mains. Report the damage to your dealer, who will take the necessary corrective action.

Warning: The manufacturer shall not be liable for any damage caused by improper use or

Electrical connection

• The cooker hood uses a 220-230V-/50Hz power supply.
- If the mains power cord is damaged, it must be replaced by a qualified electrician.
- The power cord is located in the chimney area. Should you require an installation with no visible wiring, a 15 amp earthed plug socket should be accessible either in the ceiling above the cooker hood or on the wall behind the chimney area. (A qualified electrician must provide this facility).
- The cooker hood must be earthed. The manufacturer and the seller do not accept responsibility for any damage due to incorrect electrical connection.
- This cooker hood may not be used with a battery inverter power supply.

Description

• The cooker hood fan extracts the kitchen vapours and passes them through the filter.
• The filter absorbs the solid particles in the cooking vapours, keeping the kitchen almost free of grease.

Before use

Before using your new cooker hood for the first time, please read this manual carefully. It contains important information concerning your personal safety as well as on the use and care of the cooker hood.

• Remove all packaging (except any protective film on the cooker hood if applicable) and dispose of it in an environmentally friendly manner.
• If the cooker hood is damaged in any way, do not use it. Report the damage to your dealer, who will take the necessary corrective action.

Mode of operation

The appliance has been designed as either an air extractor (The air is drawn in and cleaned by the aluminium filter and directed outside through an exhaust pipe with 150mm diameter (not included with the product) or as an air re-circulator (The air is drawn in and cleaned by a carbon filter (not included with the product).

To work as an air extractor, your cooker hood can be installed as per the below diagram.

To work as an air re-circulator; your cooker hood can be installed as per the below diagram.

Note: Ensure any protective

Installation

• The cooker hood must be placed at a distance of 65cm above the cooking surface of a hob.

Before installation: turn the unit off and unplug it from outlet.

a) Installed as an air extractor

1). Position the hood on the wall (make sure the minimum distance is 65cm above the cooking surface of a hob.) and mark the position "A" "B" "C" "D" "E" as shown below.

2). Screw the Outer Chimney to Plate I by screwing 2pcs of 4X8mm screws through the mounting holes at the top of Outer Chimney as shown in the following diagram.

3). Screw the Inner Chimney to Plate II by screwing 2pcs of 4X8mm screws through the mounting holes at the top of Outer Chimney as shown in below diagram.

Note: Don't fix the screws too tight. Fasten them just enough so that it will be easy for you to slide the inner chimney in and out the chimney to adjust the height.

4). Drill (A,B,C,D,E) holes on marked points by using a 8mm drill bit. Push the plastic wall plugs into the drilled holes. Put the Wall Bracket on the holes A, B, C. Using the supplied 4× 40mm screws; screw Wall Bracket into holes A,B,C.

5). Hanging the hood on the two hooks (F,G) on Wall Bracket. Using the supplied 4X30mm screws; screw the hood in to 8mm wall plug (D,E) fixed in the wall. Ensure the hood is level and then fully tighten all the screws.

6). Mount the exhaust pipe (not supplied) onto the air outlet as shown below.

7). Place the Outer Chimney over the Inner Chimney and over the hood body. Adjust the height you want for the Inner Chimney. Mark the positions "H" "I" "J" "K" as shown. Drill all four holes on the marked points by using 8mm drill bit. Screw Outer Chimney into 8mm wall plugs (H,I) fixed in the wall. Screw the Inner Chimney into 8mm wall plugs (J,K) fixed in the wall.

8). Screw the external chimney to the casing with 2 of the supplied 4X8mm screws.

Illustration of a hand holding a rectangular object with an inset showing a cylindrical object (no text or symbols)

9). Ensure that any protective coverings have been removed after installation and prior to use.

b) Installed as an air re-circulator If you do not have an outlet to the outside, then do not install the exhaust pipe onto the air outlet (slap 6).

All other installation is the same as shown in "Installed as an air extractor".

After step 4; please install the carbon filters (not supplied) as shown below.

Technical line drawing of a mechanical assembly with no visible text or symbols

Control panel

	Light
	High
	Mid
	Low
	Stop

Press "0" button, and the motor will stop.

Press "button and the motor runs at low speed.

Press "button and the motor runs at middle speed.

Press "按钮 and the motor runs at high speed.

Press " *button and lights will be on. Press it again and the light will be off.

Maintenance and cleaning

WARNING: Before cleaning any part of the hood, switch the power off at the mains.

Cleaning the air filter

In normal operation (1 to 2 hours daily), the filters must be cleaned every 8 to 10 weeks. If cleaning is not carried out in accordance with the instructions, the accumulated grease could, over time, become a fire risk.

The air filter is made of high-density aluminium. Please do not use a corrosive detergent on it. Keeping this filter clean will keep the appliance operating correctly. Please follow the guidelines below.

1. Put the air filter into clean water at a temperature of about 40^ C to 50^ C.
2. Pour the detergent on the air filter and soak for approximately 3 minutes.
3. Wear gloves and gently clean it with a soft brush.

Do not apply too much pressure when cleaning the air filter as the air filter is delicate and too much pressure will cause damage to it.

Cleaning the hood

To protect the main body from corrosion over a long period of time, the cooker hood should be cleaned with hot water along with a non corrosive detergent every two months. Please do not use abrasive detergent; it will damage the cosmetic surface.

Keep the motor and other parts free from water, as this will cause damage to the appliance.

The carbon filters must not be exposed to heat.

WARNING: There is a fire risk if

General cleaning. (Stainless steel)

Stainless steel is not adversely affected by normal household use but because of its reputation for durability, it is sometimes assumed to be indestructible, and therefore subjected to misuse or even abuse. Care should be taken to avoid such 'abnormal use'.

Cleaning materials. (Stainless steel)

Do use:

- A moist lint free soft cloth or synthetic sponge.

- Soap, or mild liquid detergent.

• A mild window cleaner.

• Diluted ammonia in warm water.

• A nylon bristle brush.

- Cleaners labelled "Suitable for stainless steel".

Do not use:

• A steam cleaner.
• Acid, alcohol, soda, chloride or spirit based cleaners.
  • Coarse abrasive cleaning powders.
  • Metallic scourers, steel wool, metal
  scrapers, or plastic scouring pads.
  • wire brushes or emery paper.

• So called "silver cleaners"

Cleaning procedure

• Frequent cleaning is recommended rather
than an occasional aggressive clean
- Routine cleaning will preserve the corrosion resistance and the appearance of the stainless steel for many years.
- Clean the stainless steel as often as necessary (i.e. when it is noticeably dull or dirty) and use the simplest cleaning method that will effectively do the job.
- Use clean water, or a mild detergent solution applied with a soft cloth or orange. Rinse wall and wine dry
sponge. Rinse well and wipe dry. - Always wine in the direction of the
- Always wipe in the direction of the brushed texture on the stainless steel.
• Periodically apply a fine film of dedicated stainless steel cleaner or baby oil to the

Replacing the lamp

1. Disconnect the electricity supply.
2. Remove the lamp cover ring and the glass
3. Replace with a 20W 12V halogen light. (G4 20W Max)

Before and after use

We recommend that the cooker hood is switched on before any food is cooked. We also recommend that the cooker hood is left running for 15 minutes after the food is cooked, in order to thoroughly eliminate all contaminated air. The effective performance of the cooker hood depends on constant maintenance.

Optional Carbon pad filters

• Carbon pad filters assist in removing any unwanted cooking odours from the atmosphere.
• If your installation ducts filtered air to the outside, the carbon pad filters are not required.
• Should you require them, factory approved, carbon pad filters and installation kits may be purchased from your nearest Defy Service Centre or their authorised agents.

The Carbon pad filters are used to purify the air which is released back into the room.

Carbon filters are not washable or re-usable and must be replaced at least once every three months. The active carbon filter saturation level depends on the frequency with which the appliance is used, the type of cooking performed and the regularity with which the anti-grease filters are cleaned.

Exhaust pipe and carbon filter are not supplied together with the product.

Factory approved, carbon pad fillers, exhaust pipes and installation kits may be purchased from your nearest Defy Service Centre or their authorised agents.

Owner's responsibility

NOTE: Since the following are not factory

faults, they are the owner's responsibility.

• Damage to exterior finish.

- Breakage of glass and other components.

• Replacement of the light bulbs.

• Damage through improper use or

installation.

Problem check

Before calling a service technician to assist with a problem please check:

- The main distribution board. See if a circuit breaker has tripped or a fuse has blown.

• The wall socket.

- Have the filters been cleaned?

• Is the chimney blocked?

Remember that you may be charged for a service call even during the warranty period if the fault is due to or caused by any of the above.

KEEP THE WARRANTY CERTIFICATE

AND SALES INVOICE AS PROOF OF

PURCHASE FOR WARRANTY

PURPOSES.

PLEASE REGISTER YOUR PRODUCT AT

www.defy.co.za

DEFY APPLIANCES (PTY) LTD

P.O.BOX 12004

IACODE

Branches

If you have followed the instructions and still have a problem, contact the customer care line on 086 100 3339. They will be able to advise you on any aspect of the appliance.

South African Branches:

BLOEMFONTEIN

160 Long Street, Hilton, Bloemfontein 9301

Tel: [phone]

Bluemfontein [e-mail]

CAPE TOWN

5A Marconi Rd. Montague Gardens, 7441

Tel: [phone]

[e-mail]

DURBAN

135 Teakwood Road, Jacobs,

Durban, 4052

Tel: [phone]

[e-mail]

EAST LONDON

Robbie de Lange Road, Wilsonia,

East London, 520

Tel: [phone]

[e-mail]

JOHANNESBURG

Cnr. Mimeles & Kruger Sls. Denver ext.12

Johannesburg, 2094

Tel: [phone] or 011 621 0300

[e-mail]

POLOKWANE

87 Nelson Mandela Drive, Superbia 0699

Tel: [phone]

[e-mail]

PORT ELIZABETH

112 Patterson Road, North End, Port Elizabeth

6001

Tel: [phone]

[e-mail]

PRETORIA

Block A1 Old Mutual Industrial Park,

Cnr. D.F.Malan Drive & Moot Str. Hermanstad,

0082

Tel: [phone]

[e-mail]

Sub-Saharan Africa Branches:

ZAMBIA: SOUTHGATE INVESTMENTS LTD

Plot 1606, Sheki Sheki Road

P.O. Box 33681

Lusaka, 10101, Zambia

Tel: [phone]

Fax: [phone]

[e-mail]

NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)

LTD

10 Tienie Louw Street, Northern Industrial Area

P.O. Box 2115B, Windhoek, Namibia

Tel: [phone]

Fax: [phone]

[e-mail]

ZIMBABWE: TRADECOMAFRICA

Trade Com Africa, 183 Loreley Crescent

Msasa, Harare, Zimbabwe

Tel: [phone]

Cell: [phone]

Cell: [phone]

BOTSWANA: RAY MORGAN AGENCIES

RMA Service Centre, Plot 48, East Gate

Gaborone International Commerce Park

Kgale View, Gaborone

Botswana

Tel: [phone]

Fax: [phone]

Cell: [phone]

[e-mail]; [e-mail]

SWAZILAND: LYNDS DISTRIBUTORS

P.O Box 716, Mbabane, Swaziland, H100

Tel: [phone]

Fax: (00268

[Non-Text]

MOZAMBIQUE: COOL WORLD. LDA

This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and Ocean products, hereinafter the Company, to the original purchaser only, of the appliance described on the certificate and shall constitute the only warranty given in respect of this appliance.

The Company warrants to the original purchaser that for a period of TWO YEARS from date of purchase the appliance is free from defect under normal domestic use, both in workmanship and material, subject to the following conditions.

1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall be at the election of the Company. The Company reserves the right to effect such service through any of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne by the Company in full, provided that the appliance is located no further than 50km from a Company Service Centro or an Authorised Service Dealer. Where the appliance is located beyond the 50km radius, the purchaser shall be liable for the standard travelling charges, as determined by the Company.
2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It is an express condition of these warranties that the purchaser takes due care and attention in the use and maintenance of the appliance. Abuse, misuse in conflict with operating instructions, connection to incorrect voltages and subjection to commercial use shall release the Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any repairs to the appliance are effected by any persons not duly authorised by the Company, or if substitute parts not approved by the Company are used in the appliance, or if the serial number of the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance. The Company shall not be responsible for damages caused by insect and/or animal infestation.
5. The Company shall not be responsible for transportation or other costs other than those incurred within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact your nearest Defy office. Please refer to the previous page for respective South African branches and Sub-Saharan Africa branches.
7. Where service is requested under warranty and no fault or defect can be found by the Company, all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will