G-TECHNOLOGY Speed Q - Disk array

Speed Q - Disk array G-TECHNOLOGY - Free user manual and instructions

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BrandG-Technology
ModelSpeed Q (G-SPEED Q)
Product TypeRAID Protected Storage System
InterfaceUSB 3.0, eSATA (3Gbit), FireWire 800 (2 ports)
RAID Modes SupportedRAID 0 (Performance), RAID 5 (Protected)
Number of Drive Bays4 (hot-swappable)
Drive TypeHGST Enterprise 3.5-inch SATA hard drives (7200 RPM)
Total Capacity (as tested)12 TB (example configuration)
Data ProtectionRAID 5 with distributed parity; automatic rebuild upon drive replacement
CoolingQuiet fan with temperature monitoring
Enclosure MaterialAluminum
Operating Temperature5°C to 35°C (41°F to 95°F)
Operating Humidity5% to 80% (non-condensing)
Non-Operating Humidity10% to 90% (non-condensing)
Safety FeaturesKensington security slot, visual warning LEDs (red/amber), power and activity LEDs
Warranty1 to 5 years depending on purchase; see manufacturer website
Included AccessoriesUSB 3.0 cable, eSATA cable, FireWire 800 cable, drive module keys, Quick Start Guide
CompatibilityMac OS X 10.6+ (factory format HFS+ Journaled); Windows 8/7/Vista/XP 64-bit (after reformat); not compatible with Windows XP 32-bit
Management SoftwareG-Technology Configurator utility (USB connection required) for RAID mode changes

Frequently Asked Questions - Speed Q G-TECHNOLOGY

How do I connect the G-SPEED Q to my Mac?
Connect the drive using the supplied USB 3.0, eSATA, or FireWire 800 cable. Then plug in the power cord and turn on the switch. After about 45 seconds, the drive will mount on the desktop automatically if you are running Mac OS X.
How can I change the RAID mode on my G-SPEED Q?
Download the G-Technology Configurator utility from the support website. Connect the drive via USB (only USB works for configuration), launch the utility, and follow the on-screen instructions. You can switch between RAID 0 (Performance) and RAID 5 (Protected). Warning: Changing RAID mode erases all data on the drive.
What should I do if an amber LED lights up on a drive module?
An amber LED indicates a drive failure for that specific module. If the unit is configured in RAID 5, data remains accessible but is no longer protected. Replace the failed drive module as described in the manual to restore protection. If in RAID 0, data loss will have occurred.
What does the red warning LED mean?
The red LED on the bottom right of the unit indicates a failure of an internal component (e.g., power supply or fan). Stop using the drive immediately and contact G-Technology Technical Support for assistance.
Can I use the G-SPEED Q with Windows?
Yes, but the drive comes formatted for Mac (HFS+ Journaled). To use with Windows 8, 7, Vista, or XP 64-bit, you must reformat the drive using Disk Utility or Windows Disk Management. Note: Windows XP 32-bit and older 32-bit OS are not supported due to the 2.2 TB volume limit.
How should I back up my data to prevent loss?
G-Technology recommends keeping two copies of your data in separate storage locations. While RAID 5 protects against a single drive failure, it does not guard against file system corruption or accidental deletion. For critical data, use an additional backup medium such as an internal drive, another external drive, or cloud storage.
How do I replace a failed drive module?
With the unit powered on, locate the drive with the amber LED. Insert the provided key into the lock hole, gently slide the drive module out, and replace it with a new module. Push in until it latches. In RAID 5 mode, the array will automatically rebuild data on the new drive (approx. 2 hours per TB). You can continue using the drive during rebuild, but performance will be slower.
How do I initialize the G-SPEED Q for Mac after changing RAID mode?
Open Disk Utility (Applications > Utilities). Select the G-SPEED Q in the left column, click the Erase tab, choose Mac OS Extended (Journaled) format, and click Erase. This will prepare the drive for use with Mac OS X. You can also create multiple partitions using the Partition tab.
How can I restore the custom drive icon after reinitializing?
Download the G-Technology icon package from the support website. Open the downloaded DMG file, copy the G-SPEED Q icon (Command+C), select the drive on your desktop, press Command+I to open Get Info, click the small icon in the top-left, and paste (Command+V) the custom icon.
What is the warranty coverage for the G-SPEED Q?
The limited warranty duration varies (1, 2, 3, or 5 years) depending on the purchase date and region. It covers defects in materials and workmanship but does not cover data loss, damage from misuse, or commercial use. For full terms and to obtain service, visit the G-Technology support website and obtain an RMA number.

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Download the instructions for your Disk array in PDF format for free! Find your manual Speed Q - G-TECHNOLOGY and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. Speed Q by G-TECHNOLOGY.

USER MANUAL Speed Q G-TECHNOLOGY

natural_image Blue circular logo with a white stylized 'G' and metallic silver border (no text or symbols)

USER MANUAL

G-Technology®

G | SPEED Q

High-Speed, RAID Protected Storage System

G-TECHNOLOGY Speed Q - G | SPEED Q - 1

natural_image Exterior view of a silver server rack with multiple drive bays and indicator lights (no visible text or symbols)

Welcome to G-SPEED Q

Table of Contents

Safety & General Use

Safety Precautions......4

Backup Your Data ....5

About Your G-SPEED Q

Introduction ......7

What's in the Box 8

System Requirements......8

Overview of the Drive ......9

Using Your Drive

Easy Installation for Mac 11

Optimize Performance 11

Disconnect the Drive ....12

Warning LED Alarms....12

Windows Use....13

Using RAID Modes

Supported RAID Modes 15

The Configurator Utility 16

Configure the RAID Mode .... 16

Maintenance for your Drive

Initialize Drive for Mac 21

Restore the Drive Icon 24

Reformat with Partitions......26

Replace a Failed Drive Module ..... 30

Support & Warranty

Technical Support 33

Limited Warranty 34

Copyright......36

G|SPEED Q

Safety & General Use

· Safety Precautions ...... p.4
· Backup Your Data ...... p.5

Safety Precautions

G-SPEED Q's warranty may be void as a result of the failure to respect the precautions listed here. If you detect a problem with your drive, please contact our Technical Support department.

If the product is returned with damage caused by improper handling, the warranty will be void and liability will rest with the user. Please read our Limited Warranty.

  • Servicing: Your drive contains no user-serviceable parts. If it appears to be malfunctioning, have it inspected by a qualified Technical Support representative.
  • Moisture: Place the device away from moisture or liquids. To reduce the risk of damage, do not expose this drive to rain or moisture. Do not use it in damp or wet conditions. Never place objects containing liquids on the drive as they may spill into its openings.
  • Ventilation: Place the device in a vented area. The drive should never be placed near or over a radiator or heat source.
  • Temperature: Do not expose this drive to temperatures outside the range of 5^ to 35^ (41°F to 95°F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity beyond 10-90%, non-condensing. Avoid placing your drive near a source of heat, or exposing it to sunlight (even through a window), or in an environment that is too cold or humid.
  • Physical Damage: Do not place heavy objects on the drive. Never use excessive force on your drive.

Backup Your Data

The disk drive contained in your G-SPEED Q device is a delicate electronic instrument and is susceptible to damage due to excessive physical shock. Under no circumstances will G-Technology be held liable for the recovery or restoration of lost data. Any loss, corruption or destruction of data while using a G-Technology drive is the sole responsibility of the user.

Make Two Backups

To help prevent the loss of your data, we highly recommend that you keep TWO copies of your data in separate storage locations. When in RAID 5 (Protected mode), G-SPEED Q will safeguard your data from hard drive failure. However, if any file system corruption occurs, the data contained on G-SPEED Q may be affected.

For critical data, it is recommended to keep one copy on G-SPEED Q and a second copy on your internal hard drive, another G-Technology drive, or a form of removable storage media.

G|SPEED Q

About Your G-SPEED Q

  • Introduction ...... p.7
    • What's in the Box ...... p.8
  • System Requirements ...... p.8
    • Overview of the Drive ...... p.9

Introduction

Thank you for purchasing the G-SPEED® Q from G-Technology. G-SPEED Q is a high-speed, low cost storage solution that was designed to safeguard digital photos, audio and video libraries and documents.

This quiet, compact four-bay unit delivers solid, affordable RAID storage for both Mac users and creative professionals doing high capacity tasks like HD video and photo editing. G-SPEED Q offers outstanding performance, high storage capacity and optional fail-safe operation at a low cost per gigabyte. Unlike single drive systems, if a hard drive failure occurs, your data is still safe and accessible. G-SPEED Q also features HGST Enterprise class hard drives for the best in performance and reliability.

With its built-in RAID controller, the G-SPEED Q is not tied to a single workstation and can be easily transported for use in the edit bay or on the road. The unit contains an internal RAID controller and can be configured in RAID 0 (Performance) or RAID 5 (Protected) mode.

G-TECHNOLOGY Speed Q - Introduction - 1

natural_image Desktop setup with a computer monitor displaying a colorful starry sky, accompanied by a tower, keyboard, mouse, and lamp (no visible text or symbols)

What's in the Box

The following items are included in the box:

• G-SPEED Q Storage Unit with 4 Removable Disk Modules
- USB 3.0 cable
- eSATA cable
- FireWire cable
- Drive module keys
- Quik start guide

If any items are missing, please contact G-Technology at support@g-technology.com

G-TECHNOLOGY Speed Q - What's in the Box - 1

natural_image Exterior view of a silver GOSM server tower with multiple drive bays (no visible text or labels)

System Requirements

G-SPEED Q supports the following Operating Systems. The drive is set up at the factory for use with Mac OS X systems, and formatted as 'HFS+ with Journaling'.

• Mac OS 10.6+
- Windows® 8,7 Vista® and XP 64 bit (via reformat)

NOTE: G-SPEED Q is NOT compatible with Windows XP and older 32-bit operating systems. These OS's are limited to a maximum volume size of 2.2TB.

Overview of the Drive

This diagram shows the helpful features of your G-SPEED Q.

The compact and quiet G-SPEED Q features four hot-swappable HGST 7200 RPM Enterprise class SATA hard drives. It has a uniquely designed all aluminum enclosure with a heavy duty power supply and a quiet cooling fan to ensure long life and reliable operation.

G-SPEED Q's quad interface features a high speed USB 3.0, 3Gbit eSATA and FireWire 800. This allows for universal connectivity and industry leading performance. All cables are included.

IMPORTANT: G-SPEED Q has been set up at the factory in RAID 5 (Protected) mode. To change to RAID 0 (Performance) operation, read the section Configure the RAID Mode.

Removable Drive Module Activity LED Drive Module Lock Hole Temperature, Fan/RPM Warning LED Power LED

Quiet Fan USB 3.0 port eSATA port FireWire 800 ports Kensington Security Slot On/Off Switch Power Socket

G|SPEED Q

Using Your Drive

· Easy Installation for Mac ...... p.11
. Optimize Performance ...... p.11
• Disconnect the Drive ...... p.12
- Warning LED Alarms ...... p.12
- Windows Use ...... p.13

Easy Installation for Mac

G-SPEED Q attaches to your computer via a USB 3.0, high speed eSATA, or one of two FireWire 800 ports.

Choose the connection appropriate for your system and connect the drive with the matching supplied cable.

Connect the power cord to the unit and plug the other end into a surge protector or wall outlet. Turn on the power switch. After about 45 seconds, the drive will automatically mount on the desktop if you are running Mac OS X.

USB 3.0 port eSATA port FireWire 800 ports

Optimize Performance

G-SPEED Q can be connected to any Mac or Windows machine equipped with USB, eSATA or FireWire port. For best performance, G-SPEED Q should be connected via USB 3.0 or eSATA.

Disconnect the Drive

A great feature of G-SPEED Q is its ability to connect and disconnect while your computer is running. To prevent failures and/or data loss, it is important to follow the steps below when disconnecting or 'unmounting' the drive from your computer.

  1. Before powering down and disconnecting the drive, unmount the system by simply dragging the G-SPEED Q icon to the trash located in the dock.

Keyboard shortcut: Select the drive icon and hit Command+E.

  1. It is safe to remove the drive from your system and power it down when the drive icon is no longer present on your desktop.

Warning LED Alarms

G-SPEED Q is equipped with visual alarms to alert you to any possible malfunction. There is a red LED on the bottom right of the unit and amber LEDs on each drive module. These LEDs will flash for about 45 seconds when the unit is first powered on.

  • If the red warning light is lit, there is a failure of one of the internal components. Stop using G-SPEED Q and contact our Technical Support.
  • If the amber warning light is lit, there is a drive failure for that particular module. You will need to replace a drive module. Read how in Replace a Failed Drive Module.

NOTE: Although there is a switch for the Audible Alarm on the rear of the unit,

it is not functional. G-SPEED Q only supports visual alarms.

G SPEEDQ red LED amber LED

Windows Use

G-SPEED Q is set up at the factory for use with Mac OS X systems. A simple initialization will prepare your drive for use with Windows Vista and Windows 7 systems.

G-SPEED Q is not supported by Windows XP or other 32-bit operating systems. These OS's are limited to a maximum volume size to 2.2TB.

For helpful information on configuring and using your drive with Windows, please visit www.g-technology.com/windows

G|SPEED Q

Using RAID Modes

  • Supported RAID Modes ...... p.15
    · The Configurator Utility ...... p.16
  • Configure the RAID Mode ...... p.16

Supported RAID Modes

G-SPEED Q is configured in RAID 5 (Protected) mode at the factory. The drive also supports RAID 0 (Performance) configuration. The following table explains the advantages and disadvantages for each RAID level.

If you need to change the RAID level of G-SPEED Q, then follow the steps in Configure the RAID Mode.

RAID LevelDescriptionAdvantageDisadvantageIdeal For
0Disk stripingHighest read/write performance. Has a useable storage capacity of 100% total capacityNo fault tolerance. The failure of one drive in the array will result in complete data lossHigh storage capacity and best performance
5Disk striping with distributed parityHigh read/write performance. Gives data protection in case of a drive failureUseable storage capacity equals total capacity of all drives in the array minus one driveData protection

RAID 5 (Protected)

G-SPEED Q ships in RAID 5 mode. RAID 5 is great for protection and security of data, however, its storage capacity is reduced. This makes it ideal for sensitive data rather than large amounts. In RAID 5, your G-SPEED Q will be at 75% of its total capacity.

RAID 0 (Performance)

RAID 0 offers better performance mode and 100% storage capacity.

The Configurator Utility

To change the RAID level for your G-SPEED Q, you will need a software utility from G-Technology called Configurator. NOTE: YOU MUST CONNECT THE DRIVE VIA THE USB PORT TO USE CONFIGURATOR.

The utility is available to download from the G-Technology website at www.g-technology.com/support

Once you have downloaded the Configurator, you can launch it directly from the mounted Disk Image.

G-SPEED Q RAID Configurator Utility

Configure the RAID Mode

It is easy to configure the RAID mode with the following steps. NOTE: Changing the RAID level will erase all data on the drive. Be sure all the material you want to save is backed up to a separate disk.

  1. Connect G-SPEED Q via its USB port and launch the Configurator utility. A window will appear asking you to disconnect all other external hard disks from your computer. This is important to ensure that Configurator does not affect other FireWire or USB devices on your system.

G-SPEED Q RAID Configurator Utility Welcome to the G-SPEED Q RAID Configurator Utility. This application is used to change the RAID level of your G-SPEED Q storage system. THIS PROCESS WILL ERASE ALL. DATA ON YOUR DRIVE. Make sure the drive you want to configure is the ONLY external USB or eSATA drive connected to your computer before you continue. Continue Exit

  1. Click on the Continue button. A window will appear telling you that Configurator is searching for G-SPEED Q. The search may take a few minutes.

G-SPEED Q RAID Configurator Utility Searching for Compatible G-SPEED Q Storage Systems... G-Technology® Exit

  1. Once the utility finds your G-SPEED Q, the following window will appear. Select the RAID 5 (Protected) or RAID 0 (Performance) radio button. Then click the Configure button to continue.

G-SPEED Q RAID Configurator Utility Device detected: G-SPEED Q RAID5 Select RAID level RAID 0 (Performance) RAID 5 (Protected) Configure Exit

  1. Two Warning windows will appear, letting you know that the following step will erase all of your data. Click the OK/Yes buttons to continue.

Warning: This will ERASE all the data on your G-SPEED Q storage system... No Yes

  1. A window will appear telling you the configuration is in progress.

NOTE: After the configuration is complete, a system dialog box will warn that a device was not removed properly. Don't worry about this message; just click OK.

G-TECHNOLOGY Speed Q - Configure the RAID Mode - 5

Device Removal

The device you removed was not properly put away. Data might have been lost or damaged. Before you unplug your device, you must first select its icon in the Finder and choose Eject from the File menu.

G-TECHNOLOGY Speed Q - Device Removal - 1

  1. Configurator will indicate that the RAID configuration is complete. Click the Exit button to close the utility.

G-SPEED Q RAID Configurator Utility Configuration Successful! Your storage system has been reconfigured to your desired RAID level and is now ready to be formatted for use with your operating system. G-Technology® Exit

  1. Changing the RAID mode of the G-SPEED Q will require you to re-initialize the disk with the Disk Utility application. A Disk Insertion dialog box should appear. Click the Initialize button to launch Disk Utility.

If the Disk Insertion dialog does not appear, go to Application > Utilities and open the Disk Utility program.

The disk you inserted was not readable by this computer. Initialize... Ignore Eject

Once Disk Utility is open, you are ready to initialize and partition G-SPEED Q for use with Mac. Read those steps in Initialize Drive for Mac.

G|SPEED Q

Maintenance for your Drive

· Initialize Drive for Mac ...... p.21
- Restore the Drive Icon ...... p.24
• Reformat with Partitions ...... p.26
- Replace a Failed Drive Module ...... p.30

Initialize Drive for Mac

G-SPEED Q was factory-formatted for use or 'initialized' for Mac OS X. You can reinitialize if you'd like to quickly erase the contents of the drive, or if you reconfigure the RAID mode. Here are the steps.

  1. First, open the Disk Utility program. This application is located on your hard drive under Applications > Utilities > Disk Utility. The window below will appear. Your G-SPEED Q will be displayed in the left-hand column.
  2. Select the G-SPEED Q by clicking its drive icon in the left-side column. Information about the drive will be displayed at the bottom of the window.
  3. Select the Erase tab to view the formatting options. By default, the Format pop-up menu is set to the Mac OS Extended (Journaled) option.

G-SPEED Q RAID5 Media S00.28 GB APPLE SSD SM0512F Media Macintosh HD 12 TB G-SPEED Q RAID5 Media G-SPEED Q RAID Configurator Utilit... First Aid Erase Partition RAID Restore To erase all data on a disk or volume: 1 Select the disk or volume in the list on the left. 2 Specify a format and name. 3 If you want to prevent the recovery of the disk's erased data, click Security Options. 4 Click Erase. To prevent the recovery of previously deleted files without erasing the volume, select a volume in the list on the left, and click Erase Free Space. Format: Mac OS Extended (Journaled) Name: Untitled Erase Free Space... Security Options... Erase... First Aid Erase RAID Restore

  1. Choose the Format option that you prefer.

  2. Mac OS Extended (Journaled): Use this format if you intend to use the drive for Time Machine or to create a separate bootable installation of OS X.
    • Mac OS Extended: Use this format for best performance and media storage. To select, click the Format pop-up and its option to Mac OS Extended.

First Aid Erase RAID Restore To erase all data on a disk or volume: 1 Select the disk or volume in the list on the left. 2 Specify a format and name. 3 If you want to prevent the recovery of the disk's erased data, click Security Options. 4 Click Erase. Volume Format ✓ Mac OS Extended (Journaled) Name Mac OS Extended Mac OS Extended (Case-sensitive, Journaled) Mac OS Extended (Case-sensitive) MS-DOS (FAT)

  1. Click the Erase button in the lower right corner of the window. A dialog box will appear asking if you want to erase the G-SPEED Q partition.

First Aid Erase Partition RAID Restore To erase all data on a disk or volume: 1 Select the disk or volume in the list on the left. 2 Specify a format and name. 3 If you want to prevent the recovery of the disk's e 4 Click Erase. To prevent the recovery of previously deleted files v volume in the list on the left, and click Erase Free S Volume Format: Mac OS Extende Name: G-SPEED Q Erase Free Space... Security Options... Erase... Are you sure you want to erase the disk "G-SPEED Q RAIDS Media"? Erasing a disk deletes all data on all its partitions. This disk is unformatted. Cancel Erase

WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE.

  1. Click on the Erase button to continue. A progress bar in the lower right corner of the window will show the progress of the disk's reformatting.

Erasing Volume

G-TECHNOLOGY Speed Q - WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE. - 1

  1. After the drive is reinitialized, you should automatically see the Time Machine dialog box.

  2. Click the Use as Backup Disk button if you want to use the drive with Time Machine.

  3. Click the Don't Use or Decide Later button if you do not want to use Time Machine at this point.

G-TECHNOLOGY Speed Q - WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE. - 2

Do you want to use "G-SPEED Q" to back up with Time Machine?

Time Machine keeps an up-to-date copy of everything on your Mac. It not only keeps a spare copy of every file, it remembers how your system looked, so you can revisit your Mac as it appeared in the past.

G-TECHNOLOGY Speed Q - WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE. - 3

Decide Later

Don't Use

Use as Backup Disk

  1. Quit the Disk Utility program. After reinitializing the drive, the custom icon for G-SPEED Q has been erased. You can optionally restore this icon with the steps on the next page.

Restore the Drive Icon

If the G-SPEED Q drive icon was erased during the reinitializing process (see previous section), you can restore the icon with the following easy steps.

This process is not required for the operation of G-SPEED Q. However, it will make your drive's appearance on the computer desktop look nicer and more accurate.

  1. To get the G-Technology icon package, go to www.g-technology.com/support and navigate to your product. There will be a link to download the icons.
  2. Once downloaded, double-click the Zip file to open. Next, double-click the DMG file to open the G-Technology Icons package.
  3. Click to select the drive icon for G-SPEED Q in the package window. Press Command+C to copy the icon. (below)

G-TECHNOLOGY Back View Path Quick Look Action Search ▶ DEVICES ▶ SHARED ▶ PLACES ▼ SEARCH FOR G-DRIVE G-SPEED Q G-DRIVE slim G-RAID G-RAID with Thunderbolt G-RAID mini

  1. Select the G-SPEED Q icon on your desktop and press Command+I. This opens its Get Info window. (below left)
  2. Select the default icon in the Get Info window. (below left)
  3. Press Command+V to paste the G-SPEED Q custom icon into the Get Info window. (below right)

G-SPEED Q Info G-SPEED Q Modified: Today, 8:30 AM Add Tags... General: Kind: Volume Created: August 21, 2013 at 11:23 AM Modified: Today, 8:30 AM Format: Mac OS Extended Capacity: 12 TB Available: 12 TB Used: 1,329,426,432 bytes (1.33 GB on disk) Shared fold More Info: Name & Extension: Comments: Preview: G-SPEED Q G-SPEED Q G-SPEED Q G-SPEED Q G-SPEED Q Add Tags... General: Kind: Volume Created: August 21, 2013 at 11:23 AM Modified: Today, 8:30 AM Format: Mac OS Extended Capacity: 12 TB Available: 12 TB Used: 1,329,426,432 bytes (1.33 GB on disk) Shared folder More Info: Name & Extension: Comments: Preview:

The icon for your G-SPEED Q has been restored and you can close the Get Info window. Your drive is now fully ready for use!

Reformat with Partitions

'Partitioning' a hard drive is the process of dividing a hard drive into separate, discrete sections called 'volumes'. Each volume works like a separate disk. You can create up to 16 different partitions on a hard drive in OS X and each partition can be a different size and format.

With hard drives getting bigger, it is useful to partition your hard drive so sections of its space can be used for different purposes. For instance, segment user data from backup data, set up a multi-boot environment with different Operating Systems or create a dedicated capture scratch disk for programs like Final Cut Pro.

The following steps will guide you through this simple process of partitioning your drive.

  1. First, open the Disk Utility program. This application is located on your hard drive under Applications/Utilities/Disk Utility. The window below will appear. Your G-Technology drive will be displayed in the left-hand column.

G-SPEED Q RAIDS Media 500.28 GB APPLE SSD SMOS12F Media Macintosh HD 12 TB G-SPEED Q RAIDS Media G-SPEED Q RAID Configurator Utilit... First Aid Erase Partition RAID Restore To erase all data on a disk or volume: 1 Select the disk or volume in the list on the left. 2 Specify a format and name. 3 If you want to prevent the recovery of the disk's erased data, click Security Options. 4 Click Erase. To prevent the recovery of previously deleted files without erasing the volume, select a volume in the list on the left, and click Erase Free Space. Format: Mac OS Extended (journalled) Name: G-SPEED Q Erase Free Space... Security Options... Erase...

  1. Select the FireWire or USB icon – not the G-Technology drive icon – by clicking it in the left-side column.
  2. Click on the Partition button in the main window.

First Aid Erase Partition RAID Restore

500.28 GB APPLE SSD SM0512F Media Macintosh HD 12 TB G-SPEED Q RAIDS Media G-SPEED Q G-SPEED Q RAID Configurator Utility.dn

  1. Select the number of partitions you would like from the Volume Scheme menu. Below, we have selected '2 Partitions' to create two partitions.

G-SPEED Q RAIDS Media 500.28 GB APPLE SSD SMOS12F Media Macintosh HD 12 TB G-SPEED Q RAIDS Media G-SPEED Q G-SPEED Q RAID Configurator Utility.dn First Aid Erase Partition RAID Restore Partition Layout: ✓ Current 1 Partition 2 Partitions 3 Partitions 4 Partitions 5 Partitions 6 Partitions 7 Partitions 8 Partitions 9 Partitions 10 Partitions 11 Partitions 12 Partitions 13 Partitions 14 Partitions 15 Partitions 16 Partitions Partition Information Name: G-SPEED Q Format: Mac OS Extended (Journaled) Size: 12 TB To erase and partition the selected disk, choose a layout from the Partition Layout pop-up menu, set options for each partition, and click Apply. To resize a partition on the selected disk, drag its resize control and click Apply. The selected partition won't be changed. Disk Description : G-SPEED Q RAIDS Media Total Capacity : 12 TB (12,002,185,445,376 Bytes) Connection Bus : USB Write Status : Read/Write Connection Type : External S.M.A.R.T. Status : Not Supported USB Serial Number : 000000000000 Partition Map Scheme : GUID Partition Table

  1. Click on the first partition in the Volume Scheme area. Your partition will be highlighted by a blue bounding box.

• In the Name field, type a name for the partition.
- From the Format menu, choose your desired disk format. If you will use your drive primarily on Mac OSX, it is recommended to use Mac OS Extended or Mac OS Extended (Journaled). For info about formats, go here.
- In the Size field, type in a size for the partition. Alternately, you can drag the bar in between each partition to quickly change the size.

  1. Repeat this process for each partition you have created.

  2. Click the Apply button in the lower right corner of the window. A dialog box will appear asking if you want to erase the G-Technology drive partition.

WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE.
First Aid Erase Partition RAID Restore Volume Scheme: 2 Partitions My Media My Backup Volume Information Name: My Medi Format: Mac OS E Size: 300.00 To partition the sele Then click Apply. A new volume will be Size: 300 GB Partition Disk Partitioning this disk will permanently erase all the data from the disk. This volume will be erased: "G-SPEED Q" The following volumes will be added: "My Media" "My Backup" Are you sure you wish to partition the disk "HGST"? Cancel Partition Revert Apply

  1. Click on the Partition button to continue. A progress bar in the lower right corner of the window will show you the progress of the disk's reformatting.

Erasing Volume

  1. When partitioning is complete, the multiple partitions will be displayed in the left-hand panel of Disk Utility.

  2. Quit the Disk Utility program. After reinitializing the drive, the custom icon for the G-Technology drive has been erased. You can optionally restore this icon to each partition with the steps on this page.

  3. The multiple partitions of the G-Technology drive will be displayed on the desktop. Your drive is now setup with two or more partitions and ready for use.

500.28 GB APPLE SSD SM0S12F Media Macintosh HD 12 TR G-SPEED Q RAID Media My Media My Backup G-SPEED Q RAID Configurator Utility.dn

My Media My Backup

Replace a Failed Drive Module

The internal components of G-SPEED Q continually monitor the health of each of its disk drives. In the event of a drive failure, a visual alarm will appear. Read more in Warning LED Alarms.

RAID 5: If G-SPEED Q was configured in a protected RAID 5 mode, a drive failure will not result in data loss. However, the array is now in an unprotected state and the failed drive should be replaced as soon as possible to avoid data loss.

RAID 0: If G-SPEED Q is configured as RAID 0, there will be data loss. Read more in Supported RAID Modes.

Follow the steps below to identify and replace a failed drive.

  1. With the unit powered up, locate the malfunctioning drive by visually inspecting the drive modules. If an amber LED is lit for a drive, that drive has failed.

  2. Remove the failed drive by inserting the provided key into the lock hole, and gently sliding the drive module out of the enclosure.

Be careful about which drive you pull out. REMOVING THE WRONG DRIVE WILL RESULT IN THE LOSS OF THE ARRAY AND ALL OF ITS CONTENT.

  1. Replace the failed drive with a new disk module. Secure it in place by pushing in the drive and latching the handle.

NOTE: During the 3 year warranty period, contact G-Technology Technical Support for the replacement of a defective drive module.

G SPEEDQ red LED amber LED

G-TECHNOLOGY Speed Q - Replace a Failed Drive Module - 2

natural_image Exterior view of a hard disk drive with visible internal components and a handle (no readable text or symbols)
  1. If G-SPEED Q was setup in RAID 5 mode, the unit will begin rebuilding data on the drive. During this process, all drive LEDs will indicate data access. The rebuild time is approximately 2 hours per TB.
  2. Once the rebuild is complete, G-SPEED Q is back to normal and protecting your valuable data once again.

Helpful tips

You can continue using G-SPEED Q even while the drive volume is being rebuilt. However, it will run at a slower data rate.

It is good practice to keep at least one spare drive module on hand in case of a disk failure. This way, you can rebuild your array in hours rather than wait days for a new one to ship.

G|SPEED Q

Support & Warranty

  • Technical Support ...... p.33
    • Limited Warranty ...... p.34
    . Copyright p.36

Technical Support

Thank you for purchasing G-SPEED Q. If you have any comments or questions about this manual or the product, please let us know!

G-Technology appreciates and values its customers, striving to give you the finest service and support. If you encounter any difficulties while installing or using G-SPEED Q, please contact G-Technology Technical Support at g-technology.com/support

Helpful information for support

When contacting Technical Support, it's best to be in front of your computer and have the following information available:

  • Your G-SPEED Q serial number (on bottom of unit)
  • Operating System and version
  • Computer brand and model
  • List of other devices attached to your computer

Limited Warranty

HGST, a Western Digital Company ("HGST")

Including G-Technology for External Hard Disk Drives

What does this limited warranty cover?

This Limited Warranty applies to new HGST products purchased from an authorized HGST dealer by the original purchaser for normal use and not for resale. HGST warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.

How long does limited warranty coverage last?

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your product, visit www.g-technology.com. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from HGST to the authorized distributor.

What does this limited warranty not cover?

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which HGST is not responsible.

There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels.

HGST DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. HGST is not responsible for returning to you product which is not covered by this limited warranty.

What must you do?

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that HGST or your reseller provides.

To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and ship-to address by contacting G-Technology at http://www.g-technology.com/support. Please follow the instructions found on the website. You must return the covered hard disk drive using approved packaging to our logistics center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

What will HGST do?

HGST will replace the drive with a functionally equivalent replacement product, transportation prepaid. HGST may replace your product with a product that was previously used, repaired and tested to meet HGST specifications. You receive tile to the replaced product at delivery to carrier at HGST shipping point. You are responsible for importation of the replaced product, if applicable. HGST will not return the original drive to consumers; therefore, the consumer is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. HGST warrants that the replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.

How is our liability limited?

HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICATIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

How do local laws apply?

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

CAPACITY DEFINITION AND DISCLAIMER

For G-Technology products 1TB or greater: "One gigabyte (GB) is equal to one billion bytes and one terabyte (TB) equals 1,000 GB (one trillion bytes). Accessible capacity will vary from the stated capacity due to formatting and partitioning of the hard drive, the computer's operating system, and other factors"

For G-Technology products less than 1TB: "One gigabyte (GB) is equal to one billion bytes when referring to hard drive capacity. Accessible capacity will vary depending on the operating environment and formatting."

One gigabyte (GB) is equal to one billion bytes when referring to hard drive capacity. Accessible capacity will vary depending on the operating environment and formatting.

G-SPEED and G-Technology are registered trademarks of G-Technology and its affiliates in the U.S. and other countries. Apple, Mac, FireWire, MacBook Pro, Time Machine and the Mac logo are trademarks of Apple, Inc. Microsoft, Windows, Windows Vista and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the US and/or other countries. Other trademarks are the property of their respective owners.

©2015 G-Technology, a Western Digital Corporation brand. All rights reserved. R2 10/15

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Product information

Brand : G-TECHNOLOGY

Model : Speed Q

Category : Disk array