SAUTER DWS20BX - Dishwasher

DWS20BX - Dishwasher SAUTER - Free user manual and instructions

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Product Type Built-in Dishwasher
Brand Sauter
Model DWS20BX
Dimensions (H x W x D) 85 x 60 x 60 cm (approximate)
Weight 45 kg (approximate)
Power Supply 220-240 V / 50 Hz / 10 A
Capacity 12 place settings
Programmes Soak, Intensive, Normal, Eco
Energy Consumption (Eco) 1.05 kWh per cycle
Water Consumption (Eco) 18 L per cycle
Water Softener Adjustable with regenerating salt
Rinse Aid Dispenser Adjustable (settings 1-3)
Salt Indicator Yes
Rinse Aid Indicator Yes
Safety Systems Anti-flood system, Anti-leak system
Filter System Main filter, micro-filter, waste filter (2-part)
Upper Basket Height adjustable
Cutlery Basket Removable, can be placed in upper basket
Drying System Extra drying option
Control Type Rotary knob and buttons

Frequently Asked Questions - DWS20BX SAUTER

How do I adjust the water softener?
Measure the water hardness in your area. On the left-hand side inside the tub, move the cursor to the correct number corresponding to the hardness. Ensure the cursor is fully over the number. Then fill the salt reservoir with water before first use and add regenerating salt.
What should I do if the dishwasher leaves white marks on glasses?
White marks may be caused by hard water. Check that the salt reservoir is filled and the water softener is set correctly. If using a '3 in 1' detergent, consider switching to separate detergent, salt, and rinse aid. For chalky film, you can wipe with vinegar.
Why is my dishwasher not starting?
Check that the power socket is live and the water tap is open. Ensure the programme knob is set to a position and the door is fully closed. Press the Start button briefly (not longer than 2 seconds). If it still won't start, check the fuse and the water supply hose for kinks.
How do I clean the filters?
Remove any large debris from the main filter with a sponge. Unscrew the waste filter a quarter turn and remove it. Then remove the main filter and the micro-filter. Clean all filters under running water. Reinstall in reverse order, ensuring the waste filter is locked by turning it a quarter turn.
What programmes are available?
The dishwasher offers four programmes: Soak (cold pre-wash for rinsing), Intensive (70°C for heavily soiled dishes), Normal (60°C for everyday loads), and Eco (50°C for lightly soiled items, energy-saving).
How do I adjust the rinse aid?
The rinse aid dispenser is located inside the door. The factory setting is position 2 (medium). To adjust, turn the adjustment lever: position 1 reduces the dose (for soft water), position 3 increases the dose (for hard water). After a few cycles, if you see streaks or poor drying, adjust accordingly.
Why is the salt indicator light still on after refilling?
After refilling the salt reservoir, the indicator may remain lit until the salt has dissolved sufficiently, which usually takes one cycle. If the water is very soft (0-10°F) and salt is not required, the light will stay on permanently. This is normal.
What should I do if the door leaks?
If there is a small leak from the door, check that the machine is level by adjusting the feet. Ensure the door is correctly centred on the tub. If the door seal's lip is flattened, remove and reposition the seal. For leaks under the machine, check the tap seal and tighten the nut, or call an engineer.
Can I use multi-function tablets?
Yes, you can use '2 in 1' or '3 in 1' tablets. However, for best results, it is recommended to use separate detergent, salt, and rinse aid. If using combined tablets, you may need to adjust the rinse aid setting according to the wash results.
How do I cancel a programme?
Hold down the 'Start/Cancel' button for 2 seconds. The programme will stop and the washing light will turn off. You can then turn the programme knob to a new position and start again.

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USER MANUAL DWS20BX SAUTER

Operating Instructions for your dishwasher

Sauter

Contents

Page

1 - Description of your dishwasher .....4-5

2 - What to do before using the machine for the first time .....6-9

Step 1: Adjusting the water softener – Measuring the water hardness 6

Mechanical adjustment ....6

Filling the regenerating salt reservoir .....7

Step 2: Rinse aid - Filling - Setting .....8

Step 3: Washing products .....9

3 - Loading the dishwasher .....10-12

The lower basket – Cutlery – The upper basket .....10-12

4 - Selecting and running a washing programme .....13

Selecting a washing programme Starting - Programme end13

The washing programmes 14

5 - Running a programme and options ..... 14

Cancelling a programme - Extra drying option ..... 15

6 - Running maintenance .....16-17

Cleaning the waste filters 16

Cleaning and maintenance 17

7 - Protecting the environment .....18

Recycling the packaging .....18

Recycling your old dishwasher 18

Washing ecologically and economically .....18

8 - Troubleshooting, what to do? .....19-23

9 - Instructions for laboratory tests .....24-25

SAUTER DWS20BX - Page - 1

Please read carefully Precautions when using

SAUTER DWS20BX - Page - 2

SAUTER DWS20BX - Page - 3

Environmental protection Advice, tips and remarks

5

SAUTER DWS20BX - Page - 4

Please read your dishwasher's installation and operating manuals carefully so that your machine will provide full and complete satisfaction. These will enable you to discover all the advantages of this machine and put them to best use.

Upper basket Washing product container Anti-blocking size wire (depending on the model) Regenerating salt reservoir Drying valve (depending on the model) Information plate (After-Sales service reference) Rotating nozzle (depending on the model) Lower sprinkling arm Main filter Waste filters Rinse aid container

The above photograph of the machine with the lower basket removed shows you all the main components described in these operating instructions.

Your dishwasher is fitted with safety systems protecting you from flooding: The ANTI-OVERFLOW SYSTEM. This system automatically activates the drain pump if the water in the tub reaches an abnormal level. The ANTI-LEAK SYSTEM. This system cuts off the water supply if a leak is detected under the machine.

Description of your dishwasherDescription of you

START/CANCEL: Pressing this button starts this programme. Holding the button pressed down for 2 seconds cancels the Programme. SALT LIGHT: This indicates that there is no regenerating salt. RINSE AID : This indicates that there is no rinse aid. WASHING LIGHT: this shows you that the washing programme is running. END OF PROGRAMME LIGHT: this shows you that the washing cycle has finished. PROGRAMMES KNOB: turn the programmes knob to the desired position.

SAUTER DWS20BX - Description of your dishwasherDescription of you - 2

STEP 1: Adjusting the water softener

For impeccable washing and drying results with no streaks.

The water softener must be adjusted correctly to ensure no streaks after washing and drying.

Your dishwasher is fitted with a water softening system that operates using regenerating salt.

You must set the water softener according to the hardness of the water in your area.

SAUTER DWS20BX - STEP 1: Adjusting the water softener - 1

Measuring the water hardness

To do this: contact your local water supplier to find out the water hardness level and adjust on the machine as described below.

SAUTER DWS20BX - Measuring the water hardness - 1

Adjustment via the cursor inside the tub.

Adjust the setting using the cursor on the left-hand side inside the tub by positioning it correctly on the desired number, depending on the water hardness.

SAUTER DWS20BX - Adjustment via the cursor inside the tub. - 1
Check that the cursor is fully over the number.

Diagram showing a circular device with internal components and corresponding barcode bar chart below

Testing strip

Water hardnessSalt required
>70°FYES
55 - 70°FYES
40 - 55°FYES
25 - 40°FYES
18 - 25°FYES
10 - 18°FYES
0 - 10°FNO

You must fill the salt reservoir with water before using the machine, even if the water softener setting selected does not require any regenerating salt. If you move house and take the dishwasher with you you will need to check the water hardness and adjust accordingly. For good wash results it is very important to set the dishwasher to the correct level of water hardness and to set the correct level of rinse aid.

What to do before using the machine for the first time What

③ Filling the regenerating salt reservoir You must fill this, with water just before starting your first wash then add the salt:

Filling with salt is essential to obtain a good wash with no streaks. The salt regenerates the resins, which soften the water by removing its limestone content unless the water is already sufficiently soft (see "Adjusting the water softener").

Salt reservoir
SAUTER DWS20BX - ③ Filling the regenerating salt reservoir You must fill this, with water just before starting your first wash then add the salt: - 1

natural_image Close-up of a glassware container with a black stick inserted into it, placed on a metal tray (no visible text or symbols)

SAUTER DWS20BX - ③ Filling the regenerating salt reservoir You must fill this, with water just before starting your first wash then add the salt: - 2
Never put deter- gent in this resin- voir: this will ruin ater softener.

  • Unscrew the salt reservoir's stopper and remove it.
  • Use the funnel to introduce the salt. (available from the after-sales department under reference : 31X3964).
  • Fill the reservoir with regenerating salt specially designed for dishwashers.

- On the first time, add water until it reaches the edge of the reservoir.

- Screw the salt reservoir's stop back in fully.

SAUTER DWS20BX - ③ Filling the regenerating salt reservoir You must fill this, with water just before starting your first wash then add the salt: - 3
Do not use kitchen salt.

SAUTER DWS20BX - ③ Filling the regenerating salt reservoir You must fill this, with water just before starting your first wash then add the salt: - 4

Illustration showing a hand pouring liquid into a bottle labeled 'EAL' from a glass, with another hand holding a notebook labeled 'SAL'.

Should any regenerating salt overflow when filling, we recommend that you remove the loose salt crystals to avoid oxidising the machine.

Indication of the level of regenerating salt

SALT indicator light:

This illuminates showing salt needs to be added. After you have refilled the salt reservoir, the light may still remain lit until the salt has dissolved sufficiently, generally after one cycle (or if the reservoir has not been completely filled, for

instance when putting the machine into operating using the sample.

If the water is especially soft and does not require the use of any regenerating salt, the SALT light remains lit.

What to do before using the machine for the first time

SAUTER DWS20BX - What to do before using the machine for the first time - 1

STEP 2:

Rinse aid

For brilliant and very dry results

① Filling

When putting the machine into operation, fill the container level with the top of the adjustment lever. Put in at least all the contents of the sample supplied.

Close the container tightly

Contents: 120 ml (approx. one glass)

Indicator:

Opaque: some product remaining Brilliant: container empty

Should any regenerating salt overflow when filling, mop up the excess to avoid foam forming.

SAUTER DWS20BX - Indicator: - 1

natural_image Close-up of a mechanical component with a tool inserted, no visible text or symbols

SAUTER DWS20BX - Indicator: - 2

SAUTER DWS20BX - Indicator: - 3

② Adjustment (if necessary)

The original setting is in the middle (Medium position: setting 2).

After a few cycles, if there are streaks or the drying is poor, you can adjust the setting using the adjustment lever:

- Setting 1 to reduce the dose, (soft water) - Setting 3 to increase the dose (hard water)

SAUTER DWS20BX - ② Adjustment (if necessary) - 1
Adjustment lever

The rinse aid indicator light: \*

This illuminates showing rinse aid must be added.

What to do before using the machine for the first time

SAUTER DWS20BX - What to do before using the machine for the first time - 1

STEP 3:

the washing products

for a clean wash

For easy loading, the detergent container is located on the front of the upper basket.

The detergent container is designed to take tablets powder or liquid recommended for dishwasher use.

Tablets

Place the tablet in the compartment. underneath the top basket.

SAUTER DWS20BX - Tablets - 1

Powder or liquid

Pull the container out to fill it with liquid detergent or powder.

Fill it up to the Minimum mark for lightly soiled items.

Fill it up to the Maximum mark for dirty items. Close the container.

SAUTER DWS20BX - Powder or liquid - 1

SAUTER DWS20BX - Powder or liquid - 2

Keep all these pro- ducts out of children's reach and away from lamp environments.

SAUTER DWS20BX - Powder or liquid - 3

Only use the washing products specially designed for dishwasher use.

SAUTER DWS20BX - Powder or liquid - 4

VERY IMPORTANT:

  • For good wash results it is recommended to use individual detergent, salt and rinse aid products.
  • However "2 in 1" tablets (detergent and rinse aid) can be used, if so, you may need to adjust the rinse aid dial according to the wash results.
  • Good wash results depend on getting the salt + rinse aid levels set correctly according to use level of water hardness.

Loading the dishwasher

The lower basket

Lay the items out so that the water can circulate freely and spray all the utensils. Place the plates and the wide pots and pans at the sides.

Do not intersperse or superimpose plates and dishes or place them side-by-side.

The fold-down spikes help you to arrange your large items (depending on the model).

SAUTER DWS20BX - The lower basket - 1

natural_image Interior view of a kitchen appliance with household appliances and a dome-shaped base (no visible text or labels)

SAUTER DWS20BX - The lower basket - 2

SAUTER DWS20BX - The lower basket - 3

No items should interfere with the rotation of the washing arms (pot handles, cutlery, etc.)

Anti-blocking size wire_(depending on the model)

SAUTER DWS20BX - The lower basket - 4

natural_image Interior view of a large industrial or laboratory facility with transparent structural framework (no visible text or symbols)

SAUTER DWS20BX - The lower basket - 5

Unloading the dishwasher

First of all empty the lower basket to avoid any drops of water falling onto it from the upper basket.

SAUTER DWS20BX - Unloading the dishwasher - 1

Items unsuitable for dishwasher use

-Wooden cutting boards

Oxidisable steel or non heat-resistant plastic utensils,

  • Pewter or copper items,
    -Glued items,
  • Cutlery with wooden, horn or mother-of-pearl handles,
  • Antique or hand-painted porcelain.
    When purchasing crockery, glassware, cutlery, etc., ensure that they are suitable for use in a dishwasher.

Loading the dishwasher

Cutlery

Removable grilds are available if you wish to organise the loading of your cutlery.

For optimum washing and drying, use these separation grills fully or partially.

  • Place your cutlery with the handles at the bottom.
  • Avoid washing cutlery with horn handles in your machine.
  • Separate silverware from cutlery in other metals using the separation grills.

SAUTER DWS20BX - Cutlery - 1

natural_image Two black-and-white photos showing a small mechanical component and a basket filled with various objects (no visible text or symbols)

The sliding cutlery baskets

These can be arranged in any position in the lower basket. You can therefore arrange different loads according to the items you wish to wash.

You can place a cutlery basket in the upper basket.

If your cutlery or your plates are too large, adjust the height of the upper basket (it is height-adjustable).

SAUTER DWS20BX - The sliding cutlery baskets - 1

natural_image Close-up of a kitchen appliance with shelves and a rack (no visible text or symbols)

SAUTER DWS20BX - The sliding cutlery baskets - 2

SAUTER DWS20BX - The sliding cutlery baskets - 3

Important note:

For safety reasons, we recommend that you arrange any knives with pointed ends point downwards in the cutlery baskets (to avoid accidents). Any long-bladed knives and other sharp kitchen utensils should be placed flat in the upper basket.

Loading the dishwasher

The upper basket

This basket is designed in particular to take: glasses, cups, ramekins, small salad bowls, bowls, saucers, etc. Arrange the items methodically to save space (a row of glasses, cups, bowls, etc.).

SAUTER DWS20BX - The upper basket - 1

natural_image Basket filled with various small white objects, possibly eggs or fruits, arranged on a patterned surface (no text or symbols visible)

SAUTER DWS20BX - The upper basket - 2

Place glasses, cups and bowls facing downwards.

Depending on the model: when loading large plates into the lower basket, you may have to adjust the height of the upper basket. This can be done even when the basket is full.

Adjusting to the HIGH POSITION: Gently lift the basket until you hear the first "Click" on both sides.

CLIC STOP CLIC ① ②

②Adjusting to the LOW POSITION: Lift the basket at the back on both sides ("Click") and then gently lower it.

SAUTER DWS20BX - The upper basket - 4

Check that the slides are both at the same height and that the basket is level.

Selecting and running a washing programme

Refer to the Programmes table on the following page to determine the best programme for the amount of washing up and how dirty it is.

Turn the programmes knob to the desired programme

Check that the power cable is plugged into the socket and that the water tap is open.

SAUTER DWS20BX - Selecting and running a washing programme - 1
Soak

SAUTER DWS20BX - Selecting and running a washing programme - 2
Intensif

SAUTER DWS20BX - Selecting and running a washing programme - 3
Normal

SAUTER DWS20BX - Selecting and running a washing programme - 4
Eco

Starting the washing programme

Select the programme you desire and press the "Start" button. The programme will start and the "Washing" light 📄 illuminate.

SAUTER DWS20BX - Starting the washing programme - 1

Programme end

The "Stop" light flashes 15 minutes before the end of the programme. When the programme is finished, the → light is permanently lit. You can then remove your washing up.

Rest the programmes knob to position "0" to switch off the power to your machine

SAUTER DWS20BX - Programme end - 1

The washing programmes Running a programme and options

SAUTER DWS20BX - The washing programmes Running a programme and options - 1MixedResistantMixedDelicate
SAUTER DWS20BX - The washing programmes Running a programme and options - 2This very short cycle enables you to rinse through your items while waiting to wash them until the following day or even the day after.A large amount of dried-on and adhering residue, baked-on stains, grease, residue from frying, cooked cheese, sauce, etc.Normal amount of dried-on and adhering residue: everyday itemsA normal amount of slightly sticky residue: everyday items.
ProgrammesSoakIntensifNormalEco
Programme cycle.Cold pre-wash70°C60°C50°C
Wash at 70°CWash at 60°CWash at 50°C
RinseRinseRinse
Hot rinseHot rinseHot rinse
DryingDryingDrying
For information only
Length in minutes140
Water (L)18
Energy (KwH)1,05
MixedResistantMixedDelicate
This very short cycle enables you to rinse through your items while waiting to wash them until the following day or even the day after.A large amount of dried-on and adhering residue, baked-on stains, grease, residue from frying, cooked cheese, sauce, etc.Normal amount of dried-on and adhering residue: everyday itemsA normal amount of slightly sticky residue: everyday items.
SoakIntensifNormalEco
70°C60°C50°C
Cold pre-washWash at 70°CWash at 60°CWash at 50°C
RinseRinseRinse
Hot rinseHot rinseHot rinse
DryingDryingDrying

Cancelling a programme

Hold down the "Start Cancel" button for two seconds.

The programme will stop and the "Washing" light will light out. You can then re-programme.

SAUTER DWS20BX - Cancelling a programme - 1

Extra drying option:

Your machine must be unpowered, in position "0"

Turn the programmes knob to the option desired, as shown opposite.

The or the light will first of all flash and then go out.

SAUTER DWS20BX - Extra drying option: - 1

SAUTER DWS20BX - Extra drying option: - 2
Extra drying activated

SAUTER DWS20BX - Extra drying option: - 3
Extra drying not activated

To alter the option: hold down the "Start" button and turn the programmes knob to the option desired, as shown opposite

The or the light will first of all flash and then go out.

SAUTER DWS20BX - Extra drying option: - 4

SAUTER DWS20BX - Extra drying option: - 5

SAUTER DWS20BX - Extra drying option: - 6

SAUTER DWS20BX - Extra drying option: - 7
not activated

Running maintenance

Cleaning the waste filters The filtration system consists of several components:

A – The two-part waste filter B – The main filter C – The micro-filter

The filters are located in the middle of the tub and must be cleaned regularly to ensure optimum washing results.

① Before removing the filters, remove any waste from the main filter with a sponge to avoid the waste blocking the sprinkling arms.

②①Unscrew the waste filter a quarter turn and remove it.

③ Remove the main filter

④Remove the micro-filter.

A

SAUTER DWS20BX - Cleaning the waste filters The filtration system consists of several components: - 1

B

SAUTER DWS20BX - Cleaning the waste filters The filtration system consists of several components: - 2

C

SAUTER DWS20BX - Cleaning the waste filters The filtration system consists of several components: - 3

⑤Carefully clean all the filters under running water.

To re-inset the filters Follow the above instructions in reverse.

Important: Do not forget to lock the waste filter by turning it a quarter turn.

SAUTER DWS20BX - Cleaning the waste filters The filtration system consists of several components: - 4

SAUTER DWS20BX - Cleaning the waste filters The filtration system consists of several components: - 5

Running maintenance

Regularly proceed to clean (if required):

All around the door and the door seal with a damp sponge to remove any deposits.

Every year

To ensure your machine's long-term operation, clean it once or twice a year by running an Intensive programme with the machine empty, using a commercially available special dishwasher cleaning product.

Prolonged stoppage

Clean your dishwasher completely, then disconnect the power supply and close the water tap. Keep your machine away from the risk of frost.

Only use soap and water on the casing and the control panel. Do not use abrasive powders, metal sponges, alcohol-based products or thinners. Use a soft cloth or a sponge.

If you are moving, to avoid any water leaking, first of all run a Soak programme.

Protecting the environment

SAUTER DWS20BX - Protecting the environment - 1

Recycling the packaging

SAUTER DWS20BX - Recycling the packaging - 1

Recycling your old dishwasher

Warning: Keep all the packaging materials out of children's reach (e.g. plastic bags, polystyrene, etc.): these can be dangerous for children: risk of suffocation).

Recovering and reprocessing packaging material saves on material and reduces the amount of waste.

Take your packaging to the nearest recycling centre. Contact your town's local authorities for details of its location.

If you wish to dispose of your old dishwasher, make it completely unusable. Break the door lock so that it cannot close (children can become locked in when playing inside the machine – risk of suffocation).

Remove the electrical plug and cut off the power cable. Take your unusable machine to the nearest recycling centre. Contact your town's local authorities for details of its location.

SAUTER DWS20BX - Recycling your old dishwasher - 1

Washing economically and ecologically

DO not wash the items first by hand (unnecessary waste of water). Use your dishwasher's capacity to the full. You will then wash economically and ecologically.

Always select a washing programme suitable for the type of items and how dirty they are. Do not overdose with detergent,

regenerating salt or rinse aid. Follow the recommendations in these instructions (Pages 6-7-8) and the manufacturer's instructions on the pack.

Ensure that the water softener is set correctly (see Page 6)

Troubleshooting, what to do?

If you are in any doubt about the operation of your machine, before calling a qualified engineer, check the following points (depending on the symptoms noticed).

When first using the machinePossible causesWhat to do
Small door leak- The machine is wobbly, not level- The door is not correctly centred on the tub- The seal's lip has been flattened during storage.- Adjust the adjustable feet- Adjust the rear feet- Take off the door seal all around the door.
Small leak around or under the machine (move the machine to locate the leak better)- Leak at the tap- Leak in the machine- Check that the seal is present and re-tighten the nut- Close the water tap and call an engineer.
The door "catches" when you close it- The machine or the door is not correctly centred on the tub- Recentre the door by adjusting the rear feet.- Contact the installer.
The door falls down heavily when you open it (integratable models)- The door springs are not tensioned enough to compensate for the weight of the basket.- Pull the machine out 10cm and tighten the 2 tensioning screws.- Contact the installer.
The door is not level when open or goes back up too quickly (integratable machine)- The door springs are over-tensioned.- No wooden panel- Pull the machine out 10cm and tighten the 2 tensioning screws.- Fit a wooden panel to the door (a chipboard panel OK if on a temporary basis) and adjust the springs.- Contact the installer.
The upper basket will not stay in the high position- Poor handling (the basket has been pulled upwards too quickly).- Move the basket gradually on one side and then the other (until you hear a "Click") = -> see the Operating Instructions.
Programming, display anomaliesPossible causes What to do
The cycle takes too long.- The energy-saving programmes take longer because they compensate for the lower washing and drying temperatures by longer agitation and drying.- Use these programmes preferably at night when the length and the finishing time are not important.

Troubleshooting, what to do?

Programming, display anomaliesPossible causes What to do
The lights light up one after another- Wrongly programmed.- Cancel the current pro-gramme by holding down the "Start" button for 3 seconds and then reprogramme.
The Salt light does not go out- No salt or too little salt in the reservoir to trigger the float.- Fill the reservoir and wait until the cycle ends. If the water is soft enough not to require salt, the Salt light is permanently lit.
Poor operation Possible causes What to do
The machine cuts off- Insufficient amperage to supply all the equipment being used at the same time.- Internal fault in the machine- Check the plug's amperage (10A minimum) and the meter's capacity- Call an engineer.
The machine will not start- No power supply to the socket- The tap is closed- The water supply hose is kinked- Programme selection error and programme blocked- "Start" button held down too long (> 2 seconds)- Safety system (anti-leak)- Check the socket and the fuse- Check that the tap is open- Check that hose run- Cancel by pressing "Start" for 3 seconds and reprogramme- Press "Start" only briefly to start the programme- Call an engineer.
The machine does not drain.- Protective cover on the sink's U bend not removed- Drainage hose kinked- Drain filter totally blocked- Pump blocked.- Remove the protective cover- Check the hose runs correctly behind the machine- Remove the filters and clean them and the drain hole- Start a soak programme. If the fault persists, call an engineer.

Troubleshooting, what to do?

Poor operation Possible causes What to do
A lot of residue left on the main filter at the end of the cycle.- The drain hole and the filters are blocked by too much residue.- Remove the filters and clean them and the drain hole. Remove any large amounts of residue from the plates before placing them in the dishwasher.
Steam appears approx. 20 minutes before the end of the cycle (model with ventilated drying).- The steam from drying is in contact with a flow of cold air.- A normal but infrequent occurrence only when drying starts (connected with the temperature of the room, draughts, etc.).
Poor washing resultsPossible causesWhat to do
Traces of food, deposits, "grains of sand" in the glasses.- The washing up has been badly arranged (items masked by another, larger item or placed under it, items side by side or nesting together).- The upper agitator is blocked by cutlery, plates, etc.)- The filter is not screwed in tightly and is lifting during washing- The micro-filter's sieve is clogged.- Arrange the items correctly; use the most suitable areas and accessories for each type of item (see Operating Instructions).- Check that the agitator rotates freely (sizing wire), set the basket to the High position if necessary.- Check the seating and the tightness of the filter (screw it in fully to the right).- Remove and clean all the filters (with warm water), including the sieve.
Greasy marks.- Too little detergent, poor detergent, stale detergent.- Unsuitable programme (temperature too low, not long enough).- Increase the amount of detergent; try another detergent.- Select a programme with a higher temperature.

Troubleshooting, what to do?

Poor washing results Possible causes What to do
White marks(Identify the nature of the marks)- Chalky film (can be removed with vinegar).- Check that there is salt in the reservoir (light unlit = OK)- Check the water hardness at the tap and that the water softener is set correctly. Set it on a higher setting if necessary.- Water too hard for using a "3 in 1" detergent (not recommended).
- Traces of salt(item ahs a salty taste)- Check that the salt pot's stopper is firmly closed.
- Opalisation of the glass because water too soft (cannot be removed).- Check the water hardness at the tap and that the water softener is set correctly. Some detergent tablets are more aggressive to glasses and decorations (change the detergent, use a protective product if necessary).
Coloured marks (tea, wine, coffee, blood)- Items poorly arranged- Not enough or poor detergent- Programme with too low a temperature.- Turn the open ends (of glasses, bowls, etc.) towards the jets- Increase the amount of detergent- Select a more suitable programme, with a higher temperature.
Run marks or dried droplets on the glasses- Insufficient or no rinse aid.- Poor or out-of-date rinse aid.- Check the indicator light and fill the reservoir completely, set the dispenser to the upper position if necessary.- Replace with a recent agent (a good rinse aid dilutes easily and foams in cold water).

Troubleshooting, what to do?

Poor operationPossible causes What to do
Traces of rust on stainless steel- The quality of the stain-less steel (in knives in particular) is unsuitable for washing in a machine.- Use special “dishwa-sher-safe” cutlery- Check that the salt pot’s stopper is firmly closed.
Poor washing resultsPossible causes What to do
A lot of drops on the glasses- Insufficient or no rinse aid.- The dose has not been distributed.- Position of the items.- Check the indicator light and fill the reservoir completely.- If the reservoir is not empty after approxi-mately 60 washes, call an engineer.- To relieve the problem, arrange the items so as to restrict as much as possible any water retention: if possible, leave the door ajar for a few minutes.
Drops on plastic glasses, Tefal coatings, etc.- These insulating items have a low calorific mass.- Arrange them optimally, prioritising the use of the upper basket if pos-sible.
Drying is less good in rapid programmes.- In the rapid pro-grammes, the drying temperature and the drying time are reduced to restrict the length of the cycle to a minimum level.- Select the most appro-priate rapid programme.
Condensation on the walls of the inner door or the tub.- Condensation may form on the walls, particularly after cooling down (sound insulation increases its occurrence).

Instructions for laboratory tests

Arrange the items as shown in Figures A - B - C (see following page) in accordance with EN 50242 : standard: Eco Programme and the Mixed method (IEC 436/DIN 44900) : Normal

√ Washing capacity
12 standardised
√ Detergent dose
30g of detergent B
√ Detergent dispenser setting
3
Setting for the upper basket
√ Loaded in accordance with the instructions on the following page, with no side shelves.
√ The water softener MUST be set to a setting immediately higher than that recommended, depending on the water hardness, to take into account the lack of phosphate in standardised detergents.
√ For more information on the comparison tests in accordance with EN 50242 regarding the level of soiling, the type of items, etc., please contact the manufacturer of the machine before commencing testing.

Instructions for laboratory tests:elle

A
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B
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C
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Product information

Brand : SAUTER

Model : DWS20BX

Category : Dishwasher