PTZ-N2404I-DE3 - Surveillance Camera Hikvision - Free user manual and instructions
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| Product Type | PTZ Network Camera |
| Model | PTZ-N2404I-DE3 |
| Image Sensor | 1/2.7" Progressive Scan CMOS |
| Resolution | 4 MP (2560 × 1440) |
| Lens | 4.8mm – 120mm, 25x optical zoom |
| Pan Range | 360° endless |
| Tilt Range | 0° – 90° (auto-flip) |
| IR Distance | Up to 150 m (Smart IR) |
| Minimum Illumination | 0.002 Lux (F1.6, B/W), 0 Lux with IR |
| Frame Rate | 25/30 fps @ 4 MP |
| Video Compression | H.265+/H.265/H.264+/H.264/MPEG |
| Network Protocols | IPv4/IPv6, TCP/IP, UDP, HTTP, HTTPS, FTP, NTP, DNS, DDNS, SMTP, etc. |
| Power Supply | 24 VAC, 24 VDC, PoE+ (802.3at) |
| Power Consumption | Max. 25 W (including IR) |
| Ingress Protection | IP66 |
| Dimensions (Φ × H) | Φ 244 mm × 360 mm |
| Weight | Approx. 3.5 kg (7.7 lb) |
| Operating Temperature | -40 °C – 65 °C (-40 °F – 149 °F) |
| Main Functions | Smart intrusion prevention, line crossing, intrusion, region entrance/exiting, face detection, auto-tracking, defocus alert |
| Maintenance | Clean lens with soft dry cloth; avoid solvents; check cables periodically |
| Safety | Use certified power supply; proper grounding; follow local electrical codes |
| Spare Parts & Repairability | Contact authorized Hikvision service centers for genuine parts; user-replaceable SD card (max 256 GB) |
Frequently Asked Questions - PTZ-N2404I-DE3 Hikvision
How do I reset the PTZ-N2404I-DE3 to factory defaults?
Press and hold the Reset button on the camera for 10 seconds using a paperclip. The camera will reboot with default settings.
What is the maximum SD card capacity supported?
The camera supports microSD cards up to 256 GB. For best performance, use Class 10 or UHS-I cards.
Can I power the camera via PoE?
Yes, the camera supports PoE+ (802.3at). Ensure your switch or injector provides at least 25 W.
How do I access the camera remotely?
Connect the camera to your network, use the Hikvision iVMS-4200 software or the Hik-Connect app after adding the device by serial number.
What is the IR range for night vision?
The built-in IR LEDs provide up to 150 meters of night vision with smart IR technology to avoid overexposure.
How do I configure motion detection?
Access the camera's web interface, go to Configuration > Events > Smart Event, and enable motion detection. Adjust sensitivity and zones as needed.
Is the camera suitable for outdoor use?
Yes, the camera has an IP66 rating, making it weather-resistant for outdoor installations.
How can I update the camera firmware?
Download the latest firmware from Hikvision's official website, then upload it via the web interface under Configuration > System > Maintenance > Firmware Upgrade.
What video compression formats are supported?
The camera supports H.265+, H.265, H.264+, H.264, and MPEG for efficient bandwidth and storage usage.
How do I perform a 360-degree continuous pan?
The PTZ-N2404I-DE3 supports endless 360° pan. You can manually pan or set patrol tours in the PTZ Control menu to cover all angles.
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