SmartCode 911 - Lock Kwikset - Free user manual and instructions

Product Type	Electronic Deadbolt Lock
Brand	Kwikset
Model	SmartCode 911
Keypad Type	Touchscreen with numbered buttons
User Code Capacity	Up to 30 user codes (4-8 digits each)
Mastercode	Optional, 4-8 digits; used for adding/deleting user codes
Power Source	4 AA alkaline batteries (non-rechargeable)
Battery Life	Over 1 year (10 operations/day)
Low Battery Warning	Keypad flashes red 3 times with 3 beeps
Keypad Lockout	60 seconds after 3 incorrect codes within 1 minute
Programming Timeout	5 seconds of inactivity
Success Indication	Keypad flashes green once with one beep
Failure Indication	Keypad flashes red three times with three beeps
Lever Type	Interior lever with set screw
Door Thickness	Standard (1-3/8" to 1-3/4")
Installation	Requires deadbolt latch and strike plate (included)
Operating Temperature	Typical indoor range: 32°F to 120°F (0°C to 49°C)
Material	Zinc alloy (typical)
Dimensions (approx.)	5.5" x 3" x 2" (exterior trim)
Weight (approx.)	2.5 lbs (1.13 kg)
Warranty	Limited lifetime warranty (contact manufacturer)
Maintenance	Replace batteries yearly; clean with damp cloth
Repair	Contact Kwikset Technical Support for issues

Frequently Asked Questions - SmartCode 911 Kwikset

How do I enable the Mastercode on my Kwikset SmartCode 911?

Keep the door open. Press and hold the Program button until the keypad flashes green (about 5 seconds). Enter a new 4-8 digit Mastercode, then press the Lock button once. Re-enter the Mastercode and press Lock once. If successful, the keypad will flash green once with one beep. Then ensure switch #3 is ON and press Program once; three beeps/flashes indicate Mastercode is enabled.

How do I add a user code when the Mastercode is enabled?

Keep door open. Press Program once (keypad flashes green, three beeps). Enter your Mastercode, then press Lock. Press Program the number of times corresponding to the user code position (e.g., 3 times for the third code). Enter a new 4-8 digit user code, then press Lock. Success is indicated by a green flash and one beep.

What should I do if the turnbutton is locked and the door won't lock/unlock?

This is often caused by a loose set screw at the bottom of the interior lever. Fully tighten the pre-installed set screw using a screwdriver.

The keypad is unresponsive. How do I test it?

Install fresh batteries and set switch #3 to ON. Press each keypad button one at a time; you should hear a beep for each. If any button does not beep, contact Technical Support.

What does it mean when the keypad flashes red three times and beeps?

This indicates an error. Common causes: incorrect code entry, no user codes programmed (lock button won't work), low battery, or lockout after three failed attempts. Check battery voltage, programming, and wait 60 seconds if lockout.

How long do the batteries last in the SmartCode 911?

With 10 operations per day, a fresh set of non-rechargeable alkaline batteries will last over one year. Idle consumption is very low, so the lock can remain operable for years if unused.

My batteries drain too quickly. What can I do?

Check door alignment: if the deadbolt struggles to lock/unlock repeatedly, it drains batteries. Ensure the latch aligns with the strike. Also avoid unnecessary keypad backlight use. Set switches #1, #2, and #3 to OFF for maximum battery life.

How do I disable or delete the Mastercode?

Keep door open. Press and hold Program until keypad flashes green. Press Lock once, enter existing Mastercode, press Lock, re-enter Mastercode, press Lock. If successful, keypad flashes green. Then ensure switch #3 is ON and press Program; if no three beeps/flashes, Mastercode is disabled.

What type of batteries should I use?

Only use new non-rechargeable alkaline batteries for best performance. Do not use rechargeable or other battery types.

The lock button does not lock the door. What's wrong?

This can happen if no user codes are programmed (program at least one), if batteries are too low (replace them), or if the set screw is loose (tighten it). The keypad will flash red three times to indicate the issue.

USER MANUAL SmartCode 911 Kwikset

Programming and Troubleshooting Guide

1 Mastercode
2
2 Troubleshooting: Locked Turnbutton 6
3 Troubleshooting: Keypad 7
4 Troubleshooting: Battery 8
5 Battery FAQ 9

1 Mastercode

A About the Mastercode

Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Mastercode must be 4-8 digits.

B Enabling and Setting the Mastercode

Programming timeout: If no button is pressed for fi ve seconds, the system will time out and you will need to restart the procedure.

1. Keep door open. Press and HOLD the Program button until the keypad fl ashes green (about 5 seconds).

Line drawing of a hand holding a small electronic device with a scroll wheel (no text or symbols)

1. Enter new Mastercode.

1. Press Lock button once.

1. Re-enter Mastercode.

1. Press Lock button once.

Line drawing of a hand pressing a button on an electronic device (no text or symbols visible)

If programming is successful, the keypad will flash green once with one beep.

If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.

1. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and see the keypad flash green three times, the Mastercode is enabled.

Note: The lock will time out after five seconds.

Adding User Codes with the Mastercode Enabled

The procedure for adding user codes is different when the Mastercode is enabled. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.

1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps.

Hand holding a small electronic device with a scroll wheel, no visible text or symbols

1. Enter Mastercode.

1. Press Lock button once.

Line drawing of a hand pressing a button on an electronic device (no text or symbols visible)

1. Press the Program button the number of times that corresponds to the user code position being programmed.

Example: If programming the third code, press the button three times.

Line drawing of a hand holding a small electronic device with a knob (no text or symbols)

1. Enter new user code.

1. Press Lock button once.

Hand holding a handheld device with circular buttons and a pointer (no text or symbols visible)

Procedure continued on next page

If programming is successful, the keypad will flash green once with one beep.

If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure to enter a valid Mastercode in step 2.

1. While the door is open and locked, test the user code to make sure it unlocks the door.

Disabling and Deleting the Mastercode

1. Keep door open. Press and HOLD the Program button until the keypad fl ashes green (about 5 seconds).

Line drawing of a hand holding a small electronic device with a scroll wheel (no text or symbols)

1. Press Lock button once.

1. Enter Mastercode.

1. Press Lock button once.

Line drawing of a hand pressing a button on an electronic device (no text or symbols visible)

1. Re-enter Mastercode.

1. Press Lock button once.

If programming is successful, the keypad will flash green once with one beep.

If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.

1. Make sure switch #3 is on, and press the Program button once. If you don't immediately hear three beeps and see the keypad flash green three times, the Mastercode is disabled.

Note: The lock will time out after five seconds.

2 Troubleshooting: Locked Turnbutton

62815 / 01

A The turnbutton cannot rotate.

B The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock.

The set screw in the lever was not fully tightened.

Fully tighten the pre-installed set screw at the bottom of the interior lever.

Diagram of a door handle with a lever and curved cable, showing a red rotation arrow (no text or symbols)

3 Troubleshooting: Keypad

A The keypad is unresponsive.

Keypad error test

Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.

Keypad lockout

If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds.

B The Lock button does not lock the door.

No user codes are programmed.

If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again.

The battery is too low to lock the door.

This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.

The set screw in the lever was not fully tightened.

Fully tighten the pre-installed set screw at the bottom of the interior lever.

5 Troubleshooting: Battery

62815 / 01

A The batteries drain within one day.

The lock must be replaced. Contact Technical Support.

B The batteries drain within one week.

Keypad error.

See "Keypad error test" on page 7.

6

Battery FAQ

How long will the lock operate on a set of batteries?

Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year.

What type of batteries do you recommend?

For best results, use new non-rechargeable Alkaline batteries only.

I am planning to be away for several months. Will my lock operate when I get back?

When the system is idling, it consumes minimum power (very close to battery shelf life.) With alkaline batteries, the lock should be operable after years of idle.

I replaced my batteries less than a year ago and need to replace them again.

Check your door alignment. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. Operating the lock excessively reduces battery life. Avoid turning on the keypad light unnecessarily.

What settings should I use to get the maximum battery life out of my lock?

Set switches #1, #2, and #3 to the OFF position.