ENVY X2-12 - Tablet HP - Free user manual and instructions

Brand	HP
Model	ENVY X2-12
Product Type	2-in-1 detachable tablet
Operating System	Windows 10 S
Processor	Intel (exact model varies by configuration)
Memory	Up to 8 GB LPDDR3 RAM
Storage	Up to 256 GB eMMC or SSD
Display	12.3-inch WUXGA+ (1920 x 1280) touchscreen
Cameras	Front-facing (Windows Hello compatible) and rear-facing camera
Wireless	WLAN (802.11ac), Bluetooth 4.2, optional WWAN (4G LTE) with nano SIM
Ports	1 x USB Type-C (power, data, DisplayPort), combo audio jack, microSD card reader, nano SIM slot
Battery	Factory-sealed lithium-ion, supports HP Fast Charge (up to 90% in 90 minutes with shutdown)
Power Adapter	45 W USB-C power adapter (100-240 V, 50-60 Hz)
Keyboard	Detachable soft-cover keyboard with TouchPad, function row, and pen holder
Pen	Active pen with eraser and right-click button (color varies by region)
Dimensions (tablet)	Approx. 11.5 x 8.5 x 0.3 in (292 x 216 x 8 mm)
Weight (tablet)	Approx. 1.7 lb (770 g)
Security	Windows Hello facial recognition via IR camera, TPM 2.0, BIOS passwords
Cleaning	Use soft microfiber cloth with mild soap solution or alcohol-free glass cleaner. Do not spray liquids directly.
Spare Parts / Repairability	Battery is factory-sealed and not user-replaceable. Contact HP support for repairs. Keyboard and pen are replaceable.

Frequently Asked Questions - ENVY X2-12 HP

How do I connect the keyboard to the HP ENVY X2-12?

Rotate the soft-cover stand to the desired angle, then place the computer onto the keyboard until the connectors click into place. To remove, pull the keyboard away from the stand and separate.

Can I use a nano SIM card for mobile data?

Yes, insert a nano SIM card into the tray on the right side using the provided removal tool. Ensure the card is correctly oriented before gently sliding the tray back in.

How do I clean the touch screen?

Use a soft, lint-free cloth slightly moistened with alcohol-free glass cleaner. Gently wipe the screen and let it dry. Avoid spraying liquids directly onto the screen.

How can I update the BIOS?

BIOS updates are delivered via Windows Update. Go to Settings > Update & Security > Windows Update > Check for updates. Ensure the tablet is connected to AC power before installing.

How do I use Windows Hello on this tablet?

Go to Settings > Accounts > Sign-in options. Under Windows Hello, set up a PIN and then enroll your facial ID using the front-facing IR camera. The camera will recognize you to unlock the device.

What gestures can I use on the touch screen and TouchPad?

The tablet supports tap, two-finger pinch zoom, one-finger slide, and more. The TouchPad adds two-finger tap (right-click), two-finger slide, three-finger swipe (switch windows), and four-finger tap (action center).

How do I insert or remove a microSD memory card?

Use the removal tool to eject the tray on the left side. Place the card in the tray, then reinsert. To remove, eject the tray and take out the card. Always use the 'Safely Remove Hardware' option first.

What is HP Fast Charge and how do I use it?

HP Fast Charge allows the battery to charge to 90% within 90 minutes when the device is shut down and connected to the included AC adapter. It works automatically when the tablet is off.

How do I perform a system restore or reset?

Go to Settings > Update & Security > Recovery. You can choose to reset this PC or use advanced startup. For backup, use Windows Backup & Restore or create a recovery drive.

Is the battery replaceable?

No, the battery is factory-sealed and not meant to be replaced by users. If the battery no longer holds a charge, contact HP support for service. Improper removal may void warranty.

USER MANUAL ENVY X2-12 HP

© Copyright 2017 HP Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2017

Document Part Number: L09209-001

Product notice

This guide describes features that are common to most products. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Table of contents

1 Starting right .... 1

Best practices .... 1

More HP resources 2

2 Getting to know your computer .... 4

Locating hardware 4

Locating software 4

Right side 5

Left side 5

Display 6

Keyboard area 8

Connecting the keyboard 8

Removing the keyboard 9

TouchPad 9

Lights 10

Special keys 11

Action keys 12

Top 13

Bottom 13

Rear 14

Pen 15

Labels 17

Inserting a nano SIM card 18

Using the microSD memory card reader 19

Inserting a microSD memory card 19

Removing a microSD memory card 20

3 Connecting to a network 21

Connecting to a wireless network 21

Using the wireless controls 21

Airplane mode key 21

Operating system controls 21

Connecting to a WLAN 22

Using Mobile Broadband 23

Using GPS 23

Using Bluetooth wireless devices 23

Connecting Bluetooth devices 24

4 Enjoying entertainment features 25

Using the camera 25

Using audio 25

Connecting speakers 25

Connecting headphones 25

Connecting headsets 26

Using sound settings 26

Using video 26

Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 26

Using data transfer 26

Connecting devices to a USB Type-C port 27

5 Navigating the screen 28

Using TouchPad and touch screen gestures 28

Tap 28

Two-finger pinch zoom 29

Two-finger slide (TouchPad only) 29

Two-finger tap (TouchPad only) 29

Four-finger tap (TouchPad only) 29

Three-finger swipe (TouchPad only) 30

One-finger slide (touch screen only) 31

Using an optional keyboard or mouse 31

Using an on-screen keyboard 31

6 Managing power 32

Using Sleep and Hibernation 32

Initiating and exiting Sleep 32

Shutting down (turning off) the computer 33

Using the Power icon and Power Options 33

Running on battery power 33

Using HP Fast Charge 34

Displaying battery charge 34

Conserving battery power 34

Identifying low battery levels 34

Resolving a low battery level 35

Resolving a low battery level when external power is available 35

Resolving a low battery level when no power source is available 35

Resolving a low battery level when the computer cannot exit Hibernation .... 35

Factory-sealed battery 35

Running on external power 35

7 Maintaining your computer 37

Improving performance 37

Using Disk Cleanup 37

Updating programs and drivers 37

Cleaning your computer 38

Cleaning procedures 38

Cleaning the display 38

Cleaning the sides or cover 38

Cleaning the TouchPad, keyboard, or mouse (select products only) 38

Traveling with or shipping your computer 39

8 Securing your computer and information 40

Using passwords 40

Setting Windows passwords 40

Setting Setup Utility (BIOS) passwords 40

Using Windows Hello 41

Using Internet security software 41

Using antivirus software 42

Using firewall software 42

Installing software updates 42

Securing your wireless network 42

Backing up your software applications and information 42

9 Using Setup Utility (BIOS) 43

Starting Setup Utility (BIOS) 43

Updating Setup Utility (BIOS) 43

Downloading a BIOS update 43

10 Using HP PC Hardware Diagnostics UEFI 44

Downloading HP PC Hardware Diagnostics UEFI to a USB device 44

Downloading the latest HP PC Hardware Diagnostics UEFI version 45

11 Backing up, restoring, and recovering 46

Creating backups 46

Restore and recovery 46

12 Specifications 47

Input power 47

Operating environment 48

13 Electrostatic Discharge 49

14 Accessibility 50

Supported assistive technologies 50

Contacting support 50

Index 51

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:

• Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page 46.
• If you haven't already done so, connect to a wired or wireless network. See details in Connecting to a network on page 21.
• Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 4 and Enjoying entertainment features on page 25.
• Update or purchase antivirus software. See Using antivirus software on page 42.

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents
Setup Instructions •Overview of computer setup and features
HP supportFor HP support, go to http://www.hp.com/support.	•Online chat with an HP technician•Support telephone numbers•Replacement parts videos (select products only)•Maintenance and service guides•HP service center locations
Safety & Comfort GuideTo access this guide:▲ Select the Start button, select HP Help and Support, and then select HP Documentation.- or -▲ Select the Start button, select HP, and then select HP Documentation.- or -▲Go to http://www.hp.com/ergo.____IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.	•Proper workstation setup•Guidelines for posture and work habits that increase your comfort and decrease your risk of injury•Electrical and mechanical safety information
Regulatory, Safety and Environmental NoticesTo access this document:▲ Select the Start button, select HP Help and Support, and then select HP Documentation.- or -▲ Select the Start button, select HP, and then select HP Documentation.	•Important regulatory notices, including information about proper battery disposal, if needed.
Limited Warranty*To access this document:▲ Select the Start button, select HP Help and Support, and then select HP Documentation.- or -▲ Select the Start button, select HP, and then select HP Documentation.- or -▲ Go to http://www.hp.com/go/orderdocuments.____IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.	•Specific warranty information about this computer

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

Resource Contents

can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.

Locating hardware

To find out what hardware is installed on your computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, type system information in the taskbar search box.

Locating software

To find out what software is installed on your computer:

▲ Select the Start button.

-or-

Right-click the Start button, and then select Apps and Features.

IMPORTANT: For consistent performance and advanced security, your computer works exclusively with compatible apps from the Windows Store. Windows 32 apps will not run on your computer. For more information go to http://www.hp.com/support, and follow the instructions to find your product.

To add software to your computer, use the Windows Store app.

1. Select Start, and then select Store.
2. Type your search term in the search box, and then follow the on-screen instructions.

Right side

Component Description

(1) Audio-out (headphone)/Audio-in (microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Start button, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(2) Volume buttons Control speaker volume on the computer.

(3) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.

For SIM card installation steps, see Inserting a nano SIM card on page 18.

(4) Card tray access hole Insert the removal tool or a small straightened paper clip into

the hole and press in to release the tray.

Left side

Component Description

(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or

SD

access information. For installation instructions, see Using the microSD memory card reader on page 19.

(2) Card tray access hole Insert the removal tool or a small straightened paper clip into

the hole and press in to release the tray.

(3)

AC adapter and battery light

- White: The AC adapter is connected and the battery is fully charged.

- Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

Component Description
	Amber: The AC adapter is connected and the battery is charging.Off: The battery is not charging.
(4) USB Type-C power connector and SuperSpeedss← port	Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.- and -Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.- and -Connects a display device that has a USB Type-C connector, providing DisplayPort output.NOTE: Cables and/or adapters (purchased separately) may be required.

Display

Component Description

(1) Speakers Produce sound. (2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) WWAN antennas* Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (4) Camera lights On: One or more front cameras are in use.

Component Description

(5) Cameras Allow you to video chat, record video, and record still images. To use

your camera, see Using the camera on page 25. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello on page 41.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region,

To access the user guides, select Start, select HP Help and Support, and then select HP Documentation.

Keyboard area

Connecting the keyboard

1. Rotate the softcover top portion (1) downward from the hinge until it creates a stand at the angle you want.
2. Flip the softcover keyboard (2) downward.
3. To connect the keyboard, lower the computer into the softcover (3) until the connectors click into place.

Removing the keyboard

1. To remove the computer from the keyboard, pull the keyboard (1) away from the back of the stand.
2. Separate the tablet (2) and keyboard (2).

TouchPad

Component Description

(1)	TouchPad zone	Reads your finger gestures to move the pointer or activate items on the screen.
		NOTE: For more information, see Using TouchPad and touch screen gestures on page 28.

(2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(2)

Mute light

On: Computer sound is off.

- Off: Computer sound is on.

Special keys

Component Description
(1)	fn key	Executes specific functions when pressed in combination with another key.
(2) Windows® key Opens the Start menu.		NOTE:Pressing the Windows key again will close the Start menu.
(3) Action keys Execute frequently used system functions.		NOTE:On select products, the f5 action key turns the keyboard backlight feature off or on.

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11.

▲ To use an action key, press and hold the key.

Icon Description
?	Opens the “How to get help in Windows 10” webpage.
*	Decreases the screen brightness incrementally as long as you hold down the key.
*	Increases the screen brightness incrementally as long as you hold down the key.
IOI	Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
###	Turns the keyboard backlight off or on.NOTE: To conserve battery power, turn off this feature.
	Mutes or restores speaker sound.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
	Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
	Plays the next track of an audio CD or the next section of a DVD or a BD.
	Turns the airplane mode and wireless feature on or off.NOTE: The airplane mode key is also referred to as the wireless button.NOTE: A wireless network must be set up before a wireless connection is possible.

Top

Component Description

(1) Internal microphones Record sound.

(2)

Power button

• When the computer is off, press the button to turn on the computer.
• When the computer is on, press the button briefly to initiate Sleep.
• When the computer is in the Sleep state, press the button briefly to exit Sleep.
• When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options:

Right-click the Power icon

, and then select

Power Options.

Bottom

Component Description

(1) Alignment post connectors (2) Connect to the alignment posts on the keyboard. (2) Keyboard connector Connects the computer to the keyboard.

Rear

Component Description

(1) Rear internal microphone Records sound. (2) Rear camera Allows you to video chat, record video, and record

still images. To use your camera, see Using the camera on page 25.

Pen

You can use the active pen provided with the computer to navigate the computer screen. Turn on the pen by tapping the tip to any surface.

Component Description

(1) Button Press to erase. (2) Button Press to select an item or perform a right-click function.

NOTE: Depending on the application, these button functions might vary. The button functions cannot be customized.

For more information about the pen, refer to the documentation provided with the pen.

Also refer to Pen & Windows Ink.

1. Select Start, and then select Settings.
2. Select Devices, select Pen & Windows Ink, and then follow the on-screen instructions.

When not using the pen, store it in the pen holder on the keyboard.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

- Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will contain the information shown below.

Component

(1) IMEI number (2) Model number (3) Product ID (4) HP product name (select products only) (5) Serial number (6) Warranty period

• Regulatory label(s)—Provide(s) regulatory information about the computer.

Wireless certification label(s) — Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Inserting a nano SIM card

CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card.

CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or sanding the card.

1. Position the computer display-side up on a flat surface.
2. Insert the removal tool or a small straightened paper clip (1) into the card tray access hole.
3. Press the tool or clip in gently until the card tray is ejected.
4. Remove the tray (2) from the computer and insert the card (3).
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.

To remove a SIM card, reverse the steps.

Using the microSD memory card reader

Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are often used with digital cameras and smartphones as well as with other computers.

Inserting a microSD memory card

CAUTION: To prevent damage to a microSD memory card or the computer, do not use force to remove or replace the tray.

1. Position the computer display-side up on a flat surface.
2. Insert the card removal tool or a small straightened paper clip (1) into the card tray access hole.
3. Press the tool or clip in gently until the card tray is ejected.
4. Remove the tray (2) from the computer and insert the card (3).
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.

You will hear a sound when the device has been detected, and a menu of options may be displayed.

Removing a microSD memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD memory card.

1. Save your information and close all programs associated with the microSD memory card.
2. Select the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.
3. Place the computer display side up on a flat surface.
4. Insert the card removal tool or a small straightened paper clip (1) into the card tray access hole.
5. Press the tool or clip in gently until the card tray is ejected.
6. Remove the tray (2) from the computer and remove the card (3).
7. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

• WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
• Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane mode key) - Operating system controls

Airplane mode key

The computer has an airplane mode key and one or more wireless devices.

The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.

To use operating system controls:

▲ Right-click the network status icon in the taskbar, and then select Open Network and Sharing Center.

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.
2. Select the network status icon in the taskbar, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.

1. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using Mobile Broadband

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number is located on the bottom of your computer.

-or-

You can find the number following these steps:

1. From the taskbar, select the network status icon.
2. Select Network & Internet Settings.
3. Under Network & Internet, select Status.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be included with the Mobile Broadband documents provided with your computer, or the mobile network operator may provide it separately from the computer.

For information about Mobile Broadband and how to activate service with a preferred mobile network operator, see the Mobile Broadband information included with your computer.

Using GPS

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Location setting.

1. Type location in the taskbar search box, and then make the selection for location.
2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

• Computers (desktop, notebook) • Phones (cellular, cordless, smartphone) • Imaging devices (printer, camera) • Audio devices (headset, speakers) • Mouse • External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Select Add Bluetooth or other device.
3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play. Cameras may be front facing, rear facing, or pop up. See Getting to know your computer on page 4 for camera details.

Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your computer and information on page 40 for details about using Windows Hello.

To use your camera, type camera in the taskbar search box, and then select Camera from the list of applications.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

To access this document:

Select the Start button, select HP Help and Support, and then select HP Documentation.

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

To access this document:

Select the Start button, select HP Help and Support, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.

To open Miracast:

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos and movies from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.

Connecting devices to a USB Type-C port

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

1. Connect the other end of the cable to the external device.

5 Navigating the screen

You can navigate the computer screen in one or more of the following ways:

• Use touch gestures directly on the computer screen
• Use touch gestures on the TouchPad
• Use an optional mouse or keyboard (purchased separately) • Use an on-screen keyboard

Using TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen, touch the screen directly using gestures described in this chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen.

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

- Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

• Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together.
• Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart.

Two-finger slide (TouchPad only)

Use the two-finger slide to move up, down, or sideways on a page or image.

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-finger tap (TouchPad only)

Use the two-finger tap to open the menu for an object on the screen.

NOTE: The two-finger tap performs the same function as right-clicking with the mouse.

Tap two fingers on the TouchPad zone to open the options menu for the selected object.

Four-finger tap (TouchPad only)

Use the four-finger tap to open the action center.

Tap four fingers on the Touchpad to open the action center and view current settings and notifications.

Three-finger swipe (TouchPad only)

Use the three-finger swipe to view open windows and to switch between open windows and the desktop.

• Swipe 3 fingers away from you to see all open windows.
• Swipe 3 fingers toward you to show the desktop.
• Swipe 3 fingers left or right to switch between open windows.

One-finger slide (touch screen only)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

• To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. • To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.

Using an on-screen keyboard

1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar.
2. Begin typing.

NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge.

Some power management features described in this chapter may not be available on your computer.

Your Windows 10 S computer supports modern standby, which reduces power consumption by the operating system. The computer only wakes from the lowest power state when absolutely necessary, such as operating system maintenance, or if you manually wake the system. The computer can also receive web notifications, such as emails, while in standby mode.

Using Sleep and Hibernation

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

Windows has two power-saving states, Sleep and Hibernation.

• Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 32.
• Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation file and the computer powers down.

Initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

• Close the display.
• Select the Start button, select the Power icon, and then select Sleep.

You can exit Sleep in any of the following ways:

• Briefly press the power button.
• If the display is closed, raise the display.
• Press a key on the keyboard.

Tap the TouchPad.

When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.

1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

• Press Ctrl+Alt+Delete, select the Power icon, and then select Shut down.
• Press and hold the power button for at least 10 seconds.

Using the Power icon and Power Options

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge.

• To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon.

To use Power Options, right-click the Power icon, and then select Power Options.

Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.

Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.

NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve battery charge. Select computer products can switch between graphic modes to conserve battery charge.

Using HP Fast Charge

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by +/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in the following way:

- When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

Displaying battery charge

To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over

the Power icon

Conserving battery power

To conserve battery power and maximize battery life:

• Lower the brightness of the display.
• Turn off wireless devices when you are not using them.
• Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.
• Stop, disable, or remove any external media cards that you are not using.
• Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:

• The battery light indicates a low or critical battery level. -or-
• The Power icon shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options on page 33.

The computer takes the following actions for a critical battery level:

• If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information.
• If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

• AC adapter
• Optional docking device or expansion product
• Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.

Factory-sealed battery

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

Running on external power

For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box.

The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

• When charging or calibrating a battery
• When installing or updating system software
• When updating the system BIOS
• When performing a backup or recovery

When you connect the computer to external power:

• The battery begins to charge. • The screen brightness increases.

• The Power icon changes appearance.

When you disconnect external power:

• The computer switches to battery power.
• The screen brightness automatically decreases to conserve battery charge.

• The Power icon changes appearance.

7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Cleanup.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.

Updating programs

1. Select Start, and then select Store.
2. Select your account profile picture next to the search box, then select Downloads and updates.
3. On the Downloads and updates page, make the selection for updates and follow the on-screen instructions.

Updating drivers

Use Windows Device Manager to update drivers.

1. Type windows update settings in the taskbar search box, and then select Windows Update Settings.
2. Select Check for updates.

NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow those instructions.

Cleaning your computer

Use the following products to safely clean your computer:

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) • Alcohol-free glass-cleaning fluid • Solution of water and mild soap Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) • Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

⚠ WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on.

1. Turn off the computer.
2. Disconnect AC power.
3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

• To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
• To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

• Prepare the computer for traveling or shipping:

• Back up your information to an external drive.
• Remove all discs and all external media cards, such as memory cards.
• Turn off and then disconnect all external devices.
• Shut down the computer.

• Take along a backup of your information. Keep the backup separate from the computer.

- When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyor belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

• If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
• If you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE."
• The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.

- If you are traveling internationally, follow these suggestions:

- Check the computer-related customs regulations for each country or region on your itinerary.

- Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.

⚠ WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

To create and save passwords, use the following tips:

• To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer.
• When creating passwords, follow requirements set by the program.
• Change your passwords at least every 3 months.
• An ideal password is long and has letters, punctuation, symbols, and numbers.
• Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords

Password

Function

Administrator password • Must be entered each time you access Setup Utility (BIOS).

Password Function

- If you forget your administrator password, you cannot access Setup Utility (BIOS).

Power-on password • Must be entered each time you turn on or restart the

computer.

- If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.

1. Start Setup Utility (BIOS):

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc, and then press f10.

- Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume up button.
2. Tap f10.
3. Select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using Windows Hello

On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera.

To set up Windows Hello, follow these steps:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID.

NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special characters are allowed.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of firewalls to consider:

• Host-based firewalls—Software that protects only the computer it is installed on. Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP and Windows software installed on your computer should be regularly updated to correct security problems and improve software performance.

CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure.

9 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

- Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) are available through Windows updates. When an update is available, it is automatically downloaded and installed.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet. - Do not shut down the computer or initiate Sleep. - Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

1. Select Start.
2. Select Settings.
3. Select Update & security, and then select Windows Update.
4. Select Check for updates.
5. Follow the on-screen instructions.

10 Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code.

NOTE: Your computer must be in notebook mode, and you must use the attached keyboard.

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 45.

b. Hard drive c. BIOS

1. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics UEFI to a USB device

Downloading HP PC Hardware Diagnostics UEFI to a USB device (flash drive) can be useful in the following situations:

• HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
• HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. • The hard drive is damaged.

IMPORTANT: You must use a separate Windows computer to download and create the HP UEFI support environment. You cannot download the tool on a Windows 10 S computer.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a flash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select Run.

11 Backing up, restoring, and recovering

This chapter provides information about the following processes:

• Creating backups • Restoring and recovering your system

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.

Creating backups

You can create recovery media, system restore points, and backups of personal information using Windows tools.

For more information and steps, see the Get Help app.

Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select Start, select Settings, then select Update & security.
2. Select Backup, and then follow the on-screen instructions.

Restore and recovery

Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get Help app.

Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select Start, select Settings, then select Update & security.
2. Select Recovery, and then follow the on-screen instructions.

12 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label.

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

DC plug of external HP power supply (select products only)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

• If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.
• Keep components in their electrostatic-safe containers until you are ready to install them.
• Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

• Use nonmagnetic tools.

Before handling components, discharge static electricity by touching an unpainted metal surface.

- If you remove a component, place it in an electrostatic-safe container.

14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support for that product.

Contacting support

We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.

NOTE: Support is in English only.

Index

A

AC adapter and battery light, identifying 5

accessibility 50

action keys

identifying 11

using 12

airplane mode 21

airplane mode key 12, 21

antivirus software, using 42

audio-out (headphone)/audio-in (microphone) combo jack, identifying 5

B

backing up software and information 42

backups 46

battery

conserving power 34

discharging 34

factory-sealed 35

low battery levels 34

resolving low battery level 35

battery charge 34

battery power 33

best practices 1

BIOS

downloading an update 43

starting the Setup Utility 43

updating 43

Bluetooth device 21, 23

Bluetooth label 17

bottom 17

buttons

left TouchPad 9

power 13

right TouchPad 9

C

camera 7

identifying 14

using 25

camera light, identifying 6

camera, identifying 7

caps lock light, identifying 10

caring for your computer 38

cleaning your computer 38

components

bottom 13

display 6

left side 5

pen 15

rear 14

right side 5

top 13

connecting to a network 21

connecting to a wireless network 21

connecting to a WLAN 22

connector, power 6

corporate WLAN connection 22

critical battery level 34

D

Disk Cleanup software 37

docking connector, identifying 13

E

electrostatic discharge 49

external power, using 35

F

factory-sealed battery 35

fingerprints, registering 41

firewall software 42

fn key, identifying 11

four-finger tap TouchPad gesture 29

G

GPS 23

H

headphones, connecting 25

headsets, connecting 26

Hibernation

initiated during critical battery level 34

high-definition devices, connecting 26

HP Fast Charge 34

HP Mobile Broadband activating 23

IMEI number 23

MEID number 23

HP PC Hardware Diagnostics UEFI

downloading 44

using 44

HP resources 2

IMEI number 23

initiating Sleep and Hibernation 32

input power 47

integrated camera light, identifying 6

internal microphones, identifying 13

Internet security software, using 41

J

jacks

audio-out (headphone)/audio-in (microphone) 5

K

keyboard

connecting 8

removing 9

keyboard and optional mouse using 31

keys

action 11

airplane mode 12

fn 11

Windows 11

L

labels

Bluetooth 17

regulatory 17

serial number 17

service 17

wireless certification 17

WLAN 17

lights

AC adapter and battery light 5

camera 6

caps lock 10

mute 10

locating information

hardware 4

software 4

low battery level 34

M

maintenance

Disk Cleanup 37

updating programs and drivers 37

managing power 32

MEID number 23

microSD memory card

inserting 19

removing 20

microSD memory card reader, identifying 5

microSD memory card, identifying 5

Miracast 26

mobile broadband

activating 23

IMEI number 23

MEID number 23

mute light, identifying 10

0

one-finger slide touch screen gesture 31

operating environment 48

operating system controls 21

P

passwords

Setup Utility (BIOS) 40

Windows 40

pen button, identifying 15

POGO pin connector, identifying 13

ports

Miracast 26

USB Type-C 27

USB Type-C power connector and

SuperSpeed port 6

power

battery 33

external 35

power button, identifying 13

power connector, identifying 6

Power icon, using 33

power settings, using 33

product name and number, computer 17

public WLAN connection 22

R

rear microphone, identifying 14

regulatory information regulatory label 17

wireless certification labels 17

S

serial number, computer 17

service labels, locating 17

Setup Utility (BIOS) passwords 40

shipping the computer 39

shutdown 33

SIM card, inserting 18

SIM slot, identifying 5

Sleep

exiting 32

initiating 32

Sleep and Hibernation

initiating 32

slots

microSD memory card reader 5

SIM 5

software

Disk Cleanup 37

software updates, installing 42

sound settings, using 26

speakers

connecting 25

identifying 6

special keys, using 11

Store app 4

system restore point

creating 46

T

tap TouchPad and touch screen gesture 28

three-finger swipe TouchPad gesture 30

touch screen gestures

one-finger slide 31

TouchPad

buttons 9

using 28

TouchPad and touch screen gestures tap 28

two-finger pinch zoom 29

TouchPad gestures

four-finger tap 29

three-finger swipe 30

two-finger slide 29

two-finger tap 29

TouchPad zone, identifying 9

traveling with the computer 17, 39

turning off the computer 33

two-finger pinch zoom TouchPad and touch screen gesture 29

two-finger slide TouchPad gesture 29

two-finger tap TouchPad gesture 29

U

unresponsive system 33

updating programs and drivers 37

USB Type-C port, connecting 27

USB Type-C power connector and SuperSpeed port, identifying 6

using external power 35

using passwords 40

using Power icon 33

using power settings 33

using sound settings 26

using the keyboard and optional mouse 31

using the TouchPad 28

v

video 26

W

Win 32 apps 4

Windows

system restore point 46

Windows Hello

using 41

Windows key, identifying 11

Windows passwords 40

wireless antennas, identifying 6

wireless button 21

wireless certification label 17

wireless controls

button 21

operating system 21

wireless light 21

wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range 22 public WLAN connection 22 wireless network, securing 42 WLAN antennas, identifying 6 WLAN device 17 WLAN label 17 WWAN antennas, identifying 6 WWAN device 23