Digital sender 9100c - Scanner HP - Free user manual and instructions

Product Type	Network digital sender (scanner) for document distribution
Model	HP Digital Sender 9100c (also known as HP 9200C)
Scanning Method	Flatbed (letter/A4) and Automatic Document Feeder (ADF, up to 50 sheets, legal-size)
Scan Resolution	Up to 600 dpi; default for email 150 dpi
File Formats Supported	PDF, JPEG, TIFF, MTIFF
Connectivity	10/100Base-T Ethernet, EIO expansion slot, embedded HP Jetdirect
Memory (RAM)	128 MB standard
Internal Storage	20 GB hard disk
Control Panel	Interactive touchscreen with keypad, buttons (RESET, MENU, SLEEP, STATUS, STOP, START)
Send Destinations	Email, Secondary Email (secure), Fax (LAN/Internet/Windows 2000), Network Folder, Workflow
Security Features	Network authentication (login required), secure email encryption, software access controls
Supported Paper Sizes	Letter, Executive, A4, A5, B5; Legal via ADF only
Paper Weight	60 to 120 g/m² (16 to 32 lb)
ADF Capacity	Up to 50 sheets (max height 5 mm)
Sleep Mode	Automatic after 60 minutes; 30 seconds wake-up
Maintenance Tasks	Clean ADF rollers and separation pad with damp cloth; replace mylar sheet if vertical streaks appear
Spare Parts Available	Mylar sheet replacement kit (HP part Q6496A), ADF Maintenance Kit
Software	HP Digital Sending Software (HP DSS) version 4.0, runs on network server
Authentication Methods	Novell Bindery/NDS, Windows networking (Username, Password, Domain/Context)
Operating Systems Supported for Folders	Windows 98, NT, 2000, XP, Server 2003; Novell NetWare
Environmental	Energy-saving sleep mode; 10/100Base-T Ethernet connectivity

Frequently Asked Questions - Digital sender 9100c HP

How do I clear a paper jam in the ADF?

Press the jam release button (located on top of the ADF) to open the ADF cover. Remove all jammed paper carefully. Close the cover securely. See the manual for illustrations.

Why are there vertical streaks on my scanned images?

Vertical streaks often indicate a dirty ADF or a worn mylar sheet. First, clean the ADF rollers and glass with a damp, lint-free cloth. If streaks persist, replace the mylar sheet at the base of the ADF (HP part Q6496A).

How do I send a scanned document to an email address?

Place your document face-up in the ADF or face-down on the glass. On the touchscreen, touch E-MAIL. Enter your email address in From:, recipient(s) in To:, and optionally CC:, Subject:, and Message. Press the Start button to scan and send. Default file format is PDF.

What file formats are supported for scanning?

The device supports PDF (single file, best quality), JPEG (one file per page, easy browser viewing), TIFF (one file per page), and MTIFF (multipage TIFF). PDF and MTIFF combine multiple pages into one attachment.

Why is the control panel in the wrong language?

Press the MENU button, then touch Configure Device > System Setup > Language, and select the desired language from the list.

How do I log in to use the digital sender?

If prompted, enter your network username, password, and domain/context. If using Novell, select the appropriate tree/context. After login, a LOG OUT button appears on the home screen. You are automatically logged out after 60 seconds of inactivity.

My emailed scanned file is too large. How can I reduce its size?

Before scanning, touch E-Mail Settings and lower the resolution (e.g., 75 dpi) or choose a smaller File Size setting (Small compresses more). Also, scanning in black-and-white instead of color reduces file size.

Can I scan double-sided documents automatically?

Yes, if you are using the ADF. On the Original Settings screen, touch the Number of Sides button and select 2-sided. The ADF duplexer will automatically scan both sides.

What should I do if the digital sender is not responding?

Check that the power cord is securely connected and the device is turned on. Verify the network cable is plugged in and the green LEDs near the network port are on. If the error 'Digital Send server is not responding' appears, contact your administrator to check the HP DSS server.

How do I replace the mylar sheet in the ADF?

The device ships with three extra mylar sheets in an envelope behind the ADF vinyl backing. Open the ADF cover, remove the old mylar sheet, and install the new one following the included instructions. Spare kits are available as HP part Q6496A.

USER MANUAL Digital sender 9100c HP

HP 9200c Digital Sender User Guide

HP 9200C Digital Sender

User Guide

Copyright and License

© 2004 Copyright Hewlett-Packard Development Company, LP

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number Q5916-90910

Edition 1, 11/2004

Trademark Credits

Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Table of contents

1 Digital-sender basics

Quick access to digital-sender information ....2

User-guide links 2

Where to look for more information 2

HP 9200C Digital Sender features ....3

Digital-sender parts ....4

Media specifications ....5

Software 6

Digital-sender software 6

Controlling digital-sending security ....7

Network authentication ....7

Secure e-mail 7

Software security 7

2 Control panel

Control-panel features ....10

Using the control-panel buttons ....10

Understanding digital-sender status ....11

3 Digital-sending tasks

Loading documents ....13

Loading documents in the ADF 13

Avoiding ADF jams 14

Loading documents onto the glass 14

Sending documents 15

Logging in 15

Changing settings 15

File formats ....17

Using e-mail to send a document 17

Using Secondary E-mail 22

Sending to a folder 25

Sending to workflow 27

4 Problem solving

Jams 30

Clearing jams 30

Cleaning 30

Replacing the mylar sheet ....33

Troubleshooting 34

Understanding control-panel error messages ....38

Appendix A Support

HP Customer support ....43

Index

1

Digital-sender basics

This section provides information about the following topics:

• Quick access to digital-sender information HP 9200C Digital Sender features Digital-sender parts Media specifications Software • Controlling digital-sending security

Quick access to digital-sender information

Use these resources to find information about the HP 9200C Digital Sender.

User-guide links

• Control-panel features • Digital-sending tasks - Problem solving

Where to look for more information

Several references are available for use with this digital sender. See http://www.hp.com/support/9200C for more documentation information.

HP 9200C Digital Sender Getting Started Guide (part number Q5916-90901)—Provides step-by-step instructions for installing and setting up the digital sender. This manual comes in the box with the digital sender.

HP 9200C Digital Sender User Guide (this document)—Contains detailed information about using the digital sender and troubleshooting problems. This guide is available on the documentation CD-ROM that came with the digital sender. It is provided in both .PDF file and Web-based help (.CHM) format.

HP 9200C Digital Sender Support Guide (part number Q5916-90930)—Contains information for the administrator of the digital sender, including complete instructions for configuring all of the digital-sending features, and maintenance and cleaning tasks. This guide is also available on the CD-ROM that came with the digital sender. It is provided in both .PDF and Web-based help (.CHM) format.

Online Help—The HP MFP Digital Sending Software Configuration Utility includes online help that contains information about digital-sending options.

HP 9200C Digital Sender features

The HP 9200C Digital Sender helps you quickly and conveniently distribute paper documents in an electronic format. It scans all kinds of documents and then uses the included HP Digital Sending Software (HP DSS) to send them to e-mail addresses, fax destinations, or network folders. The digital sender can also be set up to send documents to workflow destinations, along with metadata files containing workflow information that is captured at the device control-panel interface.

Hardware features

The device includes the following hardware features:

• ADF—The device comes with a legal-size Automatic Document Feeder (ADF) that accepts up to 50 pages.
• Interactive touchscreen control panel—Intuitive onscreen menus and wizards help you complete digital-sending tasks.
• Flatbed scanner—The letter/A4-size scanner can scan both black-and-white and color documents, with the ability to scan up to 1 mm (0.04 inch) from the paper edge.
• Memory—The device comes standard with 128 megabytes (MB) of random access memory (RAM).
• Hard disk—The device includes a 20-gigabyte (GB) internal hard drive for storing documents and settings.
• Connectivity—The device provides a 10/100Base-T port and an enhanced input/output (EIO) port for connectivity.
• HP Jetdirect Inside—An embedded network interface ensures reliable network connectivity.

Software features

The HP DSS program provides the digital sender with the following digital sending features:

• Send to e-mail—Scan a document and send it to one or more e-mail recipients in the form of a .PDF, .JPEG, .TIFF, or .MTIFF file.
• Send to secondary (secure) e-mail—Send a document by using a secure third-party e-mail solution.
• Send to fax—Scan a document and send it to a Local Area Network (LAN) fax, Internet fax, or Windows® 2000 fax destination. (This device does not have analog fax capability.)
• Send to workflow—Scan a document and save it to a network folder or file transfer protocol (FTP) site along with a file containing additional information about the document. A third-party software program can then retrieve and decipher the information, and perform the appropriate operation on the scanned image. A printer can also be set up as a workflow destination, allowing scanned documents to be printed.
• Send to network folder—Scan a document and send it to a folder on the network.

Digital-sender parts

Before using the digital sender, familiarize yourself with its parts.

1 Jam release button 2 Control panel 3 On/off switch 4 Output bin 5 ADF input bin

6 ADF cable 7 Control-panel cable 8 10/100Base-T network port 9 EIO port 10 Power connector

11 Scanner lock 12 Serial number

Media specifications

The HP 9200C Digital Sender supports the following standard paper sizes:

• Letter: 215.9 x 279 mm (8.5 x 11 inches) • Executive: 190 x 254 mm (7.5 x 10 inches) • A4: 210 x 297 mm (8.3 x 11.7 inches) • A5: 148 x 210 mm (5.83 x 8.27 inches) • B5: 176 x 250 mm (6.9 x 9.8 inches) • Legal (from the ADF only): 215.9 x 355.6 mm (8.5 x 14 inches)

Paper weight: 60 to 120 g/m2 (16 to 32 lb)

Up to 50 sheets of paper can be stacked in the ADF, for a maximum height of 5 mm (0.2 inch).

Software

Digital-sender software

To take advantage of the full range of digital-sender features, you must install the HP Digital Sending Software Version 4.0 (HP DSS) that is provided on a CD-ROM with the product. This software runs as a service on a network server. It is not necessary to install any software or drivers on individual users' computers.

See the HP 9200C Digital Sender Getting Started Guide for software installation instructions, and see the Install Notes file on the HP DSS CD-ROM for the latest software information. See the HP 9200C Digital Sender Support Guide for complete software configuration instructions.

The most recent software updates are available on the Internet at http://www.hp.com/support/dss.

Controlling digital-sending security

The digital sender has been designed with security in mind. It includes a variety of features that work to protect the security of the digital-sending process.

Network authentication

The digital sender's most basic security feature is its ability to require a network login before a user can use the digital sending functions. This prevents unauthorized users from walking up to the device and sending documents.

Secure e-mail

For those users concerned about e-mail security, the digital sender comes with a secure e-mail option. A number of third-party software vendors offer services for secure e-mail delivery. The Secondary e-mail feature is designed to work with one of these third-party software programs for users that require an extra measure of data security. It differs from the regular e-mail feature in that the data between the device and the HP DSS server is encrypted. An rfc822-compliant e-mail message that includes the scanned data as an attachment is created in a folder on the HP DSS server. The third-party software program, which is monitoring this folder, processes the e-mail message and sends it out in a secure manner.

Software security

There are also security features that can protect access to the HP DSS software and other software programs that have access to digital-sender settings. See the HP 9200C Digital Sender Support Guide for more information.

2

Control panel

The device comes with an interactive control panel that includes a touchscreen for easy access to digital-sending functions. This section provides information about the control-panel features.

Control-panel features

The digital-sender control panel contains the following items.

1 Touch-screen graphical display 2 Numeric key pad 3 RESET button 4 MENU button 5 SLEEP button and LED 6 STATUS button 7 STOP button 8 START button and LED 9 Attention LED 10 Data LED 11 Ready LED 12 Contrast control wheel

Using the control-panel buttons

Button Function
RESET	Logs off the current user. Resets the job settings to factory or user-defined default values.
MENU	Shows the control-panel menu interface on the control-panel display. For a complete list of control-panel menu items, see the HP 9200C Digital Sender Support Guide.
SLEEP	Puts the device into sleep mode, in which it shuts down some functions to conserve energy.
STATUS	Shows the digital-sender supply status information on the control-panel display.
STOP	Cancels the job that is currently being scanned. After scanning is complete, the job cannot be canceled.
START	Begins a digital-sending job or continues a job that has been interrupted.

Understanding digital-sender status

The digital sender has two buttons and three lights to indicate and control the digital-sender status. To interpret the control-panel lights, see the following table. For information about troubleshooting digital-sender problems, see Problem solving.

Digital Sender status indications

Element Status indication
SLEEP button When in Sleep mode, the green LED on the button is lit. Push this button to enter or end Sleep mode.
START button The Start LED is green when the device is ready to scan. It is amber if an error exists.
Ready LED	The Ready LED is on when the device is online and able to send data, or flashing when attempting to pause a job.
Data LED	The Data LED is on if the job has been paused. It flashes when the device is transmitting data.
Attention LED	If the red Attention LED is lit or flashing, the device has encountered an error.

Sleep mode

After 60 minutes of inactivity, the device automatically enters Sleep mode. In Sleep mode, many of the digital sender's processes are shut down to conserve energy. The user can press any button on the control panel to bring the device out of Sleep mode. The device takes approximately 30 seconds to warm up and return to Ready mode. The settings for Sleep mode can be changed by using the Configure Device menu on the control panel. See the HP 9200C Digital Sender Support Guide for instructions about using this menu.

Digital-sending tasks

This section provides instructions for how to carry out common digital-sending tasks.

Loading documents

You can use either the automatic document feeder (ADF) or the scanner glass to load documents for digital sending. Use the following instructions to load documents.

Loading documents in the ADF

Using the ADF, you can scan up to 50 pages at a time (depending on the thickness of the pages).

To load the ADF

1. Load the document face-up into the ADF. See Media specifications for paper size specifications.
2. Adjust the paper guides to fit the document size.
3. If you are scanning legal-size documents, pull out the paper support for the output bin to accommodate the larger paper size.

1. Make any image modifications, and select any scan settings (see the following sections for more information). Press START.

NOTE

If you are scanning a double-sided document, be sure to select the double-sided option in the Original Settings screen before starting so that the ADF duplexer automatically scans both sides of the document. See Changing the Original Settings for more information.

Avoiding ADF jams

Use the following information to avoid jams when using the ADF.

• When loading paper into the ADF, ensure that the paper stack is square and straight and the paper guides are adjusted to the width of the page to be scanned.
• Do not overload the ADF. The ADF was designed to hold 50 sheets of 75 g/m² (20 lb) bond paper.
• If the paper to be scanned using the ADF was previously folded, flatten it to the best of your ability. Try to remove all wrinkles and folds from the paper.
• If the paper to be scanned using the ADF was previously stapled, it might be necessary to “fan” the corner of the page where the staple was inserted. Often, the hole that the staple created makes the pages stick together (that is, interlocks the pages).
• Remove any stick-on notes or labels that are affixed to the pages being scanned. If the labels have deposited excessive residual adhesive to the paper, you might have to clean it off the paper before it is sent through the ADF.
• Paper that has been three-hole punched, been removed from a wire-comb or plastic comb binding, or has perforations might be difficult to send through the ADF.
• If the leading edge of the page to be scanned is excessively worn or frayed, try rotating the paper before scanning.
• Paper can acclimatize to the environment around it. If the operating environment is excessively dry, the paper might become dry and subject to static electricity. Excessively dry sheets of paper tend to stick together, which might lead to difficulty when feeding through the ADF.

Loading documents onto the glass

Use the scanner glass to scan small, lightweight (less than 46 g/m² or 12 lb), or irregularly sized originals, such as receipts, newspaper clippings, photographs, or old or worn documents. The scanner glass can also be used to copy books, magazines, and manuals.

To use the scanner glass

1. Open the top of the device.
2. Place the document face-down on the scanner glass.
3. Close the top of the device.
4. Make any image modifications, and select any scan settings, if necessary. Press START.

Sending documents

The digital sender uses the HP Digital Sending Software (HP DSS) to send scanned documents directly to several types of destinations.

Logging in

When you walk up to the digital sender, you will see the following "home" screen. The options displayed are the digital-sending options that have been enabled by your system administrator.

The system administrator can configure the device to require a username and password in order to use some or all of the digital-sender features. If you try to use a feature that requires authentication, a Login screen like the one in the following figure appears. Touch the Username and Password buttons and type your network login information to continue. Contact your system administrator if you are unsure of what to use.

Different login information is required for different network configurations:

• Novell Bindery: Username, Password, Server • Novell NDS: Username, Password, Tree, Context

• Windows networking systems: Username, Password, Domain

After you have logged in, a LOG OUT button appears on the home screen of the control panel. Touch this button, or press the RESET button on the control panel, to log out when you have finished your job. You are also automatically logged out after a period of inactivity. The default timeout setting is 60 seconds. The system administrator can change this setting.

Changing settings

Two types of settings can be changed before scanning a document:

• The original (source document) settings • The scan settings

Changing the Original Settings

Use the Original Settings screen to describe the original document. Changing these settings is not required unless your original is different from the default, which is single-sided letter or A4-size (depending on your country/region). The system administrator can change these default settings.

1 Advanced tab 2 Original size 3 Page orientation 4 Number of sides (1-sided or 2-sided) 5 Page Content button

Touch the Page Content button to specify whether the content to be scanned is text, photo, or mixed.

Touch the Advanced tab to turn on Job Mode (see Job Mode for an explanation of this option).

Changing the scan settings

For each type of send operation, a specific settings screen sets up the scan settings for the final scanned document. See the individual send tasks in the following sections for a description of these scan settings options.

Job Mode

You can use Job Mode to process multiple originals, possibly of different sizes, into a single send job. Activate Job Mode by specifying it on the Advanced tab of the Describe Original settings. Job Mode is also activated automatically if you specify a two-sided job in the Describe Original settings and then use the flatbed to scan the document.

File formats

Documents can be scanned and sent in any of these file formats:

• .PDF: The .PDF file format is the default setting, and it offers the best overall text and graphics quality. However, the recipient must have an Adobe® Acrobat® viewer installed to read .PDF files. This file format produces one e-mail attachment that contains all the scanned pages.
• .JPG: While a .JPG file does not have the same quality as a .PDF, the recipient can view a .JPG file easily with an Internet browser. This file format produces one e-mail attachment for each scanned page. The recipient can manipulate the .JPG files and import them into various programs.
• .TIFF: This standard file format interfaces well with many computer programs and can be manipulated by the recipient. This file format produces one e-mail attachment for each scanned page.
• .MTIFF: An .MTIFF is a multipage .TIFF file that saves multiple scanned pages into a single e-mail attachment.

If the network limits the file size of e-mail attachments, .MTIFF and .PDF files might be divided into multiple e-mail attachments.

Using e-mail to send a document

You can use the device to scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. The attachment can be sent in one of several file formats, such as .PDF, .TIFF, .MTIFF and .JPG (see File formats). Recipients can then manipulate the document file in various programs to meet their specific needs. Documents retain near-original quality, and can be printed, stored, or forwarded.

The product scans at up to 600 dots-per-inch (dpi) resolution, but the default resolution for e-mail is 150 dpi in order to make the e-mail attachment smaller. You can place originals either on the scanner glass or in the ADF. You can accept the default settings or change the scanning preference and file formats. The following are the default settings:

• Color .PDF file (requires the recipient to have an Adobe® Acrobat® viewer to view the e-mail attachment) • Letter or A4-size originals (depending on your country/region)

The system administrator can change these defaults.

When you touch E-MAIL on the device control-panel display, the following screen appears.

1 To: button 2 E-Mail Settings button 3 Start button 4 Message: button (if enabled) 5 Subject: button 6 CC: button

Sending a basic e-mail message

Use the following instructions to scan and send letter or A4-size originals by using the product default settings.

1. Place the document face-up in the ADF or face-down on the scanner glass.
2. On the touch screen of the control panel, touch E-MAIL.
3. If prompted, provide your network login information.
4. Touch From: and, using the pop-up keyboard, type your e-mail address. Touch the backspace key to delete any incorrect keystrokes.

If you are required to log in before using the e-mail function, the From: button is not active. The software automatically retrieves your return e-mail address and adds it as the From address in the e-mail.

1. Touch To: and then type the recipient e-mail address.
2. Touch CC: and then type the e-mail address of any copy recipients. If you want to send a blind copy to an e-mail address, scroll down and touch BCC:, and then type the address of the blind-copy recipient.
3. Touch Subject: and then type the subject of your e-mail.
4. Touch Message: and then type in any message that you want to send in the body of the e-mail. The length of the message is limited to 200 characters.

The Message button is only available if the system administrator has enabled this option. If no Message button is available, the software includes a default message in the e-mail.

1. Press Start to scan the document and send the e-mail.

Using the auto-complete function

When you type text into the To:, CC:, BCC: or From: text boxes in the E-mail screen, the auto-complete function is invoked. As you type the required address or name at the keyboard screen, the device automatically searches the address book list and shows the first matching address. You can then accept that name by touching OK, or continue typing the name until auto-complete finds the correct entry. If you type a character that does not match any entry in the list, the auto-complete text disappears from the display to show that you are typing an address that is not in the address book.

Changing the settings

Touch the E-Mail Settings button to open the E-Mail Settings screen.

1 Black and white or color 2 Sharpness setting 3 Background Removal setting 4 File size (small, standard, or large) 5 Resolution (dpi) 6 File type

Before you send a document in e-mail, you can change the following settings:

• Color: Select black-and-white or color. - File Type: Select .PDF, .TIFF, .MTIFF, or .JPG.

If the document has multiple pages, the .PDF and .MTIFF formats produce a single e-mail attachment that contains all of the pages. The .TIFF and .JPG formats produce a single file for each scanned page. See File formats for more details about the individual file formats.

• Resolution: 75, 150, 200, or 300 dpi. - File size: Small, standard, or large file size.

There are many factors that affect the size of the file. See Controlling file size for more information on file size.

Image enhancement: Change the sharpness or background-removal settings for the scanned image. The sharpness setting enhances the edges of the printing so that faint or fine text and graphics are reproduced more sharply. The background removal setting is useful when the original is on colored paper or is two-sided. Removing the background can prevent blurring or streaking in the output image.

In addition to these settings, you can also specify the settings of your original document by touching the Describe Original button on the control-panel display. See Changing the Original Settings for details about these settings.

Controlling file size

When sending files with e-mail, it is especially important to be aware of the file size. Large files take a long time for the recipient to download, and if the file is too large it might be split into multiple e-mails or rejected by the receiving e-mail server.

Here are some approximate sample file sizes for different types of documents:

Document type	File type	DPI setting	File size setting	Scanned file size
Legal-sized single page with color graphics content	JPG 300 dpi Large	2 MB
Letter-sized single page with mixed text and color graphics	PDF 150 dpi Standard	517 KB
Executive-sized single page with black-and-white text content	TIFF 75 dpi Small 9 KB

You can control the file size of your e-mail attachment in two ways:

• Adjust the scan resolution
• Adjust the File size setting

As discussed in the Changing the settings section, you can set the scan resolution of your document in the E-Mail Settings form before you scan the document. The resolution options for e-mail are 75, 150, 200, and 300 dpi. The default setting for e-mail attachments is 150 dpi. If you are scanning a very large document, or if you are concerned that your file attachment will be too large, you can try the 75 dpi setting. Some image quality will be lost, but the file will be much smaller.

When selecting a dpi setting, you should consider how the scanned document will be used. If the document is text that will only be viewed on a computer monitor, 75 dpi should be sufficient. If it is text that is to be printed out, 150 dpi should be sufficient. The only time 300 dpi should be required is for scanning color graphics, such as photos, that need to be printed.

The File Size setting controls how much compression the HP DSS service performs on the file before sending the e-mail. The options are small, standard, or large. Standard is the default. If you are concerned about the size of your file, you should try the small setting. Some image quality will be lost, but the file size will be smaller.

The system administrator can also limit the size of digital-sending e-mail attachments during the digital-sender configuration process. If a file-size limit is set and the e-mail attachment exceeds the limit, the e-mail attachment will be divided up and sent using multiple e-mails.

Using the address book

You can send to a list of recipients by using the address book feature of the digital sender. Touch the button on the keyboard screen to open the address book.

1 All button (shows all address books) 2 Personal button (shows the user's personal address book) 3 Details button (shows details about the selected address) 4 Add button 5 List of selected addresses 6 Remove button 7 Address list

Up to four types of address books are available on the device:

• Public: These addresses are available to all users. They are usually retrieved from a network Lightweight Directory Access Protocol (LDAP) server by the HP DSS service. - Personal: These addresses are retrieved from the user's Outlook contacts list. They are only available if the user logs in to the device, and if Microsoft® Exchange is being used as the network mail server. - Guest: Non-authenticated users can save addresses to the Guest address book. All non-authenticated users can see the contents of this address book. The contents of this address book also include the Guest addresses from all digital senders and other devices that use the same HP DSS service. - Private: Authenticated users can save addresses on the device and can use these addresses the next time they log in. The user can also use this private address book when logging in to any other digital sender or device that uses the same HP DSS service.

Creating a recipient list

To create a recipient list, follow these steps on the touchscreen of the graphical display:

1. Touch E-MAIL.
2. Touch To: to open the keyboard screen.
3. Type the first letter of the name. Touch ☐ to open the address book. Navigate through the address book by using the scroll bar. Hold your finger on the arrow to scroll quickly through the list.
4. Highlight the name to select a recipient, and then touch the Add button. You can change the address book that appears by selecting the All button to view all available address books, or the Personal button to see only the addresses from your Outlook address book. You can remove a recipient from the recipient list by scrolling to highlight the recipient, and then touching the Remove button.
5. When you are satisfied with your recipient list, touch OK. The names in the recipient list appear in the text line of the keyboard screen. You can also add a recipient that is not found in the address book by using the keyboard to type the e-mail address.
6. Touch OK on the keyboard screen. Finish typing any necessary information in the CC:, Subject:, and Message text lines on the E-mail screen. You can verify the list of recipients by touching the down arrow in the To: text line.
7. Touch Start or press the START button on the control panel to send the e-mail.

Editing the address book

If you are viewing your Personal address book, an Edit button appears in the lower-left corner of the Address Book screen. Touch the Edit button to add or delete addresses from your address book.

More information

For information about configuring digital sending with e-mail and all other send-to options, and for more information about the digital-sender address books, see the HP 9200C Digital Sender Support Guide.

Using Secondary E-mail

If the system administrator has made the feature available, a Secondary E-mail option will appear on the home screen. Secondary E-mail is designed for solutions that require an extra measure of data security. It differs from the regular e-mail feature in that the data between the device and the HP DSS server is encrypted. An rfc822-compliant e-mail message that includes the scanned data as an attachment is created in a folder on the HP DSS server. A third-party secure e-mail program, which is monitoring this folder, processes the e-mail message and sends it out in a secure manner. See the HP 9200C Digital Sender Support Guide for more information about configuring the Secondary E-mail feature.

The process of sending an e-mail message on the digital sender by using the Secondary E-mail option is exactly the same as it is for normal e-mail.

Faxing a document

If the system administrator has made the feature available, the device can scan a document and send it to a LAN fax, Internet fax, or Windows 2000 fax service destination.

NOTE

Analog fax functionality is not available on the digital sender.

When you touch FAX on the control-panel display, the following screen appears.

1 Fax recipients list 2 One-touch speed-dial buttons 3 Configure button 4 Speed Dial button 5 Remove button 6 Notify button 7 Settings button 8 Next Number button 9 Phone Book button

Follow these instructions to send a fax.

1. Place the document face-up in the ADF or face-down on the scanner glass.
2. Touch FAX on the control panel.
3. Use the control-panel keypad to type the fax number(s) to which you want to send the document, or use one of the one-touch buttons (see the following section for instructions on setting up the one-touch buttons).

If you are sending to more than one fax number, touch Next Number to move down to a new line and type the next number.

1. Touch Start to send the fax. Status messages show the progress of the fax operation.

If the system administrator has enabled billing codes, you might be prompted for a billing code after you touch Start. The fax is not sent until the billing code has been typed.

Changing the settings

Touch the Settings button on the Fax screen, and then touch Fax Settings to see the Settings screen.

1 Sharpness and Background Removal settings

Before you send a fax, you can change the Image enhancement settings to control the sharpness or background removal settings of the scanned image.

Fax success or failure notifications

If you are using a LAN fax product that supports it, you can have e-mail sent to you with the status of faxes you have sent. If you select an applicable LAN fax product, a Notify button will appear on the fax home screen. Click this button to select whether you want to receive a status message for every fax sent, or only if there is an error.

Fax notifications are not available if you are using Internet fax or Windows 2000 fax.

Using speed dials and one-touch buttons

The one-touch buttons on the right side of the fax screen can store frequently used fax numbers or lists of numbers. You must first create speed dial numbers, and then assign them to the one-touch buttons.

Adding a new speed dial

Follow these instructions to add a new speed-dial number.

1. Touch the Speed Dial button on the Fax screen.
2. Touch the Advanced tab.
3. Touch the New Speed Dial button.
4. Type the number(s) by using the control-panel keypad. You can type either a single fax number or a list of numbers.
5. Touch the Name button to add a name to the speed dial entry. Type the name by using the keyboard interface that appears.
6. Touch OK to save the entry.

Assigning a speed dial number to a one-touch button

Follow these instructions to assign a speed-dial number to a one-touch button.

1. Touch the Configure button on the control-panel Fax screen.
2. Touch the button to which you want to assign a speed dial number.
3. Select a speed-dial entry by touching the check box.
4. Touch OK to return to the Fax screen. A message on the screen indicates that the button has been programmed.

Deleting a speed dial

Follow these instructions to delete a speed-dial number that is no longer needed.

1. Touch the Speed Dial button on the Fax screen.
2. Touch the Advanced tab.
3. Touch the Delete Speed Dial button.
4. Use the arrows to scroll through the list. Touch the check box next to each speed dial entry that you want to delete.
5. Touch the OK button.
6. The program asks you to confirm the delete operation. Touch the Yes button to delete the selected speed-dial entries.

NOTE

If the speed-dial number is associated with a one-touch button, it is automatically unassigned.

Using the phone book

You can send to a list of fax recipients by using the phone book feature of the device.

1. Touch the Phone Book button on the control-panel Fax screen to open the fax phone book. Any available fax numbers or lists appear in the Fax Phone Book list on the left side of the screen.

NOTE

If you are logged in to the device, it can retrieve fax numbers from your Exchange contacts list. Touch the Personal button to see this list, if it is available. See your system administrator for more information.

1. Select one or more entries and touch the Add button to add them to the address list for your fax.
2. Touch OK to accept the address list and return to the Fax screen.
3. Touch Start to send the fax.

See your system administrator for information about adding items to the phone book.

Sending to a folder

If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 98, Windows NT®, Windows 2000, Windows XP, Windows Server 2003, and Novell NetWare.

NOTE

Authentication might be required in order to use this option, or to send to certain folders. See your system administrator for more information.

When you touch the FOLDER option on the control-panel display, the following screen appears.

1 File Name button 2 Folder Settings button 3 Other button 4 Folders list

Follow these instructions to scan a document and send it to a folder.

1. Place the document face-up in the ADF or face-down on the scanner glass.
2. On the control-panel display touch FOLDER.
3. Any folders that the administrator has specified are listed in the Folders list. Touch the check box to select an existing path. To specify a new folder, touch the Other button. Type the path for the folder by using the keyboard interface that appears. Touch OK on the keyboard screen to save the new path. The software verifies that a valid path name has been specified.

NOTE

Specifying a folder does not add it to the list permanently. See the system administrator if you want to add a new folder destination to the default list.

1. Specify a file name by touching the File Name button. The File Name interface provides a keyboard for typing the file name. Specifying a file name is optional. If you do not specify one, the software assigns a unique file name to the file when it is saved.
2. When you are ready to send, touch Start to begin scanning the document. Status messages show the progress of the send operation.

Changing the settings

Before you send to a folder, you can change the following settings by touching the Folder Settings button:

• Scan Preferences: Select black and white or color.
• File Type: Select .PDF, .TIFF, .MTIFF, or .JPG.

NOTE

If the document has multiple pages, the .PDF and .MTIFF formats produce one file containing all of the pages. The .TIFF and .JPEG formats produce a single file for each scanned page. See File formats for more information about the specific file formats.

• Scanning resolution: 75, 150, 200, 300, 400, or 600 dpi
• File size: Small, standard, or large file size • Image enhancement: Change the sharpness or background removal settings of the scanned image.

Sending to workflow

If the system administrator enables workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information along with the scanned document to a specified network or FTP location. Prompts at the control panel are used to collect specific information. A third-party software program monitoring the network folder or FTP site can then retrieve and decipher the information, performing the specified operation on the scanned image. The system administrator can also set up a printer as a workflow destination, which allows users to scan a document and then send it directly to a network printer to be printed.

When you touch WORKFLOW on the control-panel display, the following screen appears.

1 Custom workflow buttons

To send to a workflow, touch one of the custom workflow buttons. The administrator sets up the custom workflow buttons. Some workflow buttons might require you to fill in more information to complete the operation. They might specify a certain file type for the scanned document or might interact with third-party software, such as a document management system, so files that are sent to a particular destination can be automatically processed. For more information about setting up custom workflows, see the HP 9200C Digital Sender Support Guide.

4

Problem solving

This chapter contains troubleshooting information to help you resolve problems with the device. See the HP 9200C Digital Sender Support Guide for more advanced troubleshooting information.

Jams

Hint

Follow the instructions in this section to clear and avoid paper jams.

To avoid paper jams, be sure to follow the instructions found in Avoiding ADF jams.

Clearing jams

Follow these instructions to clear paper jams in the digital-sender ADF.

1. Press the release button to open the ADF cover.

1. Remove any jammed media from this area.
2. Make sure that you have removed all of the pieces of torn media.
3. Close the ADF cover.

Cleaning

To help avoid paper jams, use the following instructions for cleaning the digital sender.

CAUTION

Cleaning the rollers too frequently could introduce dust into the device.

1. Open the ADF.

1. Locate the rollers near the vinyl calibration strips.

1. Wipe the rollers gently with a clean, water-dampened, lint-free cloth.

CAUTION

Do not pour water directly onto the rollers. Doing so might damage the device.

1. Close the ADF.

1. Push the release button to open the ADF cover.

1. Locate the rollers.

CAUTION

1. Wipe the rollers with a clean, water-dampened, lint-free cloth.

Do not pour water directly onto the rollers. Doing so might damage the device.

1. Locate the separation pad.

1. Wipe the pad with a clean, water-dampened, lint-free cloth.
2. Close the ADF cover.

Replacing the mylar sheet

If you start to see vertical streaks on the scanned images, as shown in the figure below, you might need to replace the mylar sheet at the base of the ADF. The device ships with an envelope containing three extra mylar sheets and installation instructions. The envelope is in a pocket behind the ADF vinyl backing, as shown in the following figure.

Follow the instructions that come in the envelope to replace the mylar sheet.

NOTE

If necessary, you can order extra mylar sheet replacement kits from your HP sales representative. The HP part number is Q6496A.

Troubleshooting

Use the following instructions to troubleshoot specific digital-sending problems.

Problem Action to take
The digital sender is not working.	Make sure that the power cord is securely connected to the device and that it is plugged into the power outlet.Make sure that the device is turned on.Clear any error messages on the control-panel display.Verify that the network cable is securely connected to the device.Verify that one of the two green LEDs just above the device network port is on.
The device does not accept your password.	Verify that you are using the correct password.Passwords are case-sensitive. Make sure that you type your password with the correct combination of uppercase and lowercase letters.Have the system administrator check the HP DSS Authentication settings.
Scanned pages are blank or have repeated patterns when using the ADF.	Make sure that a page is not already on the glass.
Vertical streaks appear on the scanned image.	Clean the ADF and glass. SeeCleaning. If that does not solve the problem, replace the mylar sheet. SeeReplacing the mylar sheet.
Placement of the scanned image appears to be wrong.	The scanner might need to be recalibrated. See the HP 9200C Digital Sender Support Guide for instructions.
The image quality is poor.	Make sure that the document you are trying to send is placed correctly: face-up in the ADF or face-down on the glass.Make sure that the glass is clean. If the glass is dirty, clean it with a dry, soft cloth.If you are scanning from the ADF, try scanning from the glass. If the image that was scanned from the glass is better, clean the ADF. SeeCleaning.If possible, try changing some of the scan settings, such as resolution or file type, to improve the image quality.
The ADF feeds multiple sheets, skews papers, or jams frequently.	Adjust the guides so that they are snug against the stack but do not bend the stack.The maximum number of pages that the ADF can hold is 50 or fewer, depending on the type of paper that is being loaded.The maximum number of pages that the output tray can hold is 50 or fewer. Make sure that more pages are not stacking up in the output tray.Clean the separation pad and the rollers.SeeCleaning.If the mylar sheet has recently been replaced, verify that it was correctly installed. SeeReplacing the mylar sheet.The type of paper that is being loaded might not meet the required specifications. SeeLoading documents in the ADFfor paper specifications.SeeAvoiding ADF jamsfor more suggestions.
An e-mail transmission did not arrive at the destination e-mail address.	If you typed the e-mail address at the control panel, resend the e-mail message, making sure that you type the address correctly and that it is in the correct format (has no spaces, contains the required @ sign, and contains the required period).Resend the e-mail. Make sure that you type the name in the correct format in theFrom: field so that the message is not rejected and so that you receive a message back if the e-mail transmission fails.Have the administrator check the activity log to see if it reflects a problem.
A fax transmission did not arrive at the destination fax machine.	If you typed the fax number at the control panel, resend the document, making sure that you type the fax number correctly.The receiving fax machine might be turned off or experiencing an error condition (such as out of paper or toner). Contact the recipient.The system might be busy sending other faxes or waiting to redial other faxes. The system might also have reached its maximum limit of pending fax transmissions. Wait and then try again.For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, if these reports are available with your fax service).Resend the fax.If the problem persists, check the log for the fax transport that is being used. Logs often contain information about why a fax transmission was unsuccessful. The location of the fax log depends on the fax method that you are using.
A document that was sent to a folder did not arrive at the destination folder.	Resend the document.Verify whether the file name was modified to resolve a duplicate-file-name error.Have the administrator check the activity log for error messages.
The bottom of a page that you sent is cut off.	If sent from the glass, the document page might be too long. The maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27 x 11.69 inches).
The control panel is using the wrong language.	Use the control-panel menu to set the correct language.1. Push the MENU button.2. Touch Configure Device on the control-panel display (the third menu item).3. Touch System Setup (the fourth menu item).4. Touch Language (the last menu item).5. Touch the correct language.

Understanding control-panel error messages

These error messages can appear on the digital-sender control-panel display. Use the instructions to clear the error message, if necessary.

Error message Explanation or action needed
Address book is full. To add an address, you must first delete an address.	You cannot add another address to the address book because it is full. The address book is limited to 200,000 entries. You can delete addresses by touching the Edit button on the control-panel Address Book screen and then selecting the Delete option.
Access denied	You are trying to use a feature that you do not have authorization to use. Contact your system administrator.
Access denied MENUS LOCKED The system administrator has restricted access to the menu that you selected.
ADF COVER OPEN Close the ADF cover. Follow the instructions in the onscreen dialog box.
ADF Empty You must have a document in the ADF for on the glass before you can begin a digital-send operation.
ADF Overfill Too many sheets have been put into the ADF. Remove some of the sheets. Up to 50 sheets of paper can be put into the ADF, with a maximum height of 5 mm, or 0.2 inches.
ADF Paper Jam A jam has occurred in the ADF. Follow the instructions in the onscreen dialog box (see Jams).
ADF Pick Error Make sure that your original contains no more than 50 pages. Follow the instructions in the onscreen dialog box. See Avoiding ADF jams.
ADF Skew Error Make sure that the paper guides are aligned on the sides of the originals, and that all of the originals are the same size. Follow the instructions in the onscreen dialog box. See Avoiding ADF jams.
Authentication information is incorrect. Please re-enter information.	The user name or password that you used is incorrect. Type the information again. See your system administrator for more information.
Authentication Required A username and password are required in order to gain access to the feature you selected. See your system administrator for more information.
Canceling send job The device is canceling a send job. The message continues while the job is stopped and any remaining data is discarded.
CHECK CABLES. CHECK SCANNER LOCK. A problem exists with the scanner. Make sure that the scanner lock is in the unlocked position.(See Digital-sender parts for the location of the scanner lock.) Turn the device off and then on again.
Check the glass and remove any paper, then press "Start"	A document needs to be removed from the scanner glass.
Clearing event log The device is clearing the event log.
Digital Send server is not respondingalternates withContact administrator	The digital sender cannot communicate with the HP DSS server. Check the network connection and have the system administrator verify that the HP DSS server is running.
E-mail Gateway did not accept the job because the attachment was too large	The scanned documents have exceeded the size limit of the e-mail server. Resend the job by using a lower resolution, smaller file size setting, or fewer pages.
E-mail Gateway did not respond An e-mail gateway has exceeded the time-out value. Try resending. If the problem persists, contact the system administrator.
E-mail Gateway rejected the job because of the addressing information.alternates withJob failed	One or more of the e-mail addresses is incorrect. Double check the e-mail addresses and send the job again.
Error executing digital send job. Job failed An error occurred during an e-mail send job.Verify that you have typed the correct e-mail recipient addresses and try sending again. If this error persists, have the network administrator verify that the SMTP server is functioning correctly.
Event Log Empty You are attempting to view an empty event logby selecting Show Event Log from the control panel.
Flash File System is Full The flash disk or file system has reached maximum capacity. Wait for all pending jobs to be sent and then try again.
Flash is Write Protected The flash file is protected, and no new files can be written to it.To remove this message from the display, turn the device off and then on.If the message returns, contact your system administrator.
HP Digital Sending: Delivery Error Try sending the job again. If you continue to experience problems, check the network connection and contact the system administrator.
Initializing permanent storage This message appears momentarily during power-up when the device hard disk is initializing.
Internal disk not functional The internal hard disk	has failed. Turn the device off, and then on. If this message persists, contact your system administrator.
LDAP Server is not responding. Contact Administrator.	The device is unable to communicate with the LDAP server. Contact the system administrator.
Name is already added to list You have tried to add a duplicate name in one of the digital-sender address books.
Network connection required for Digital Sending. Contact administrator.	The device is unable to establish a connection with the network. Contact the network administrator.
Novell Login Required The device has been configured to require a Novell login in order to use the selected feature.
Password or name is incorrect. Please enter correct login.	The user name or password is incorrect or was mistyped. Retype the user name and password. See your system administrator for more information.
Phone book is full. To add a phone number you must first delete a phone number.	You cannot add another phone number to the phone book because it is full.
Please refine your search Your search has returned more results than the device can show. Try to narrow your search.
Replace Document Feeder Kit The scan count indicates that it is time to replace the ADF Maintenance Kit. See the HP 9200C Digital Sender Support Guide.
Scan carriage locked Make sure that the scanner lock is in the unlocked position. (See Digital-sender parts for the location of the scanner lock.)
Sleep mode on The device is in sleep mode. Press any control-panel key to bring it out of sleep mode.
SMTP Gateway Not Responding The SMTP gateway has exceeded a timeout value. Try resending. If the problem persists, contact the system administrator.
The Digital Sender is currently processing the maximum number of active jobs allowed. Please try to send your job later.	The digital sender is busy sending other jobs. Wait and try your job in a few minutes.
The folder you have entered is not a valid folder.	The device was unable to validate the path you typed in for the send-to-folder feature. Verify that you have typed the correct path.
Too many addresses were found to display. Please refine your search.	Your search has returned more results than the device can show. Try to narrow your search.
Username or password is incorrect. Please re-enter.	The user name or password is incorrect or was mistyped. Retype the user name and password.
Windows Login Required to use this feature Provide your Windows network credentials to use the digital-sending feature.
11.xx Internal Clock Error The internal clock is not working. The digital sender can still send, but you are prompted to set the date and time whenever the device is turned off and then turned on.Contact your system administrator.
20 Insufficient Memory The the scanned document contains more data than can fit in the device's available memory. Press START to send the available data (some data might be lost), and then try to make the scan job smaller.
22 EIO Buffer Overflow Too much data was sent to the EIO card. An incorrect communications protocol might be in use. Turn the device off and then on. If this message persists, contact your system administrator.
22 Embedded I/O Buffer Overflow Too much data was sent to the embedded HP Jetdirect network interface. Turn the device off and then on. Try to send the job again. If this message persists, contact your system administrator.
30.1.yy Scan Failure An error has occurred in the flatbed scanner. Turn the device off and then on.A 30.18 Scan Failure message might indicate that the scanner head is locked. Verify that the scanner lock is in the unlocked position. (See Digital-sender parts for the location of the scanner lock.) If the error persists, contact your system administrator.
40 EIO Bad Transmission The connection between the device and the EIO card has failed. Press START to clear the error and continue sending.
40 Embedded I/O Bad Transmission The connection with the embedded HP Jetdirect network interface has failed. Turn the device off and then on.
52.xy Error The scanner has encountered an error. Turn the device off and then on. If this message persists, contact your system administrator.
57.xx Error The fan motor has encountered an error. Turn the device off and then on. If this message persists, contact your system administrator.
64 ERRORalternates with To continue turn off then on	A scan buffer error occurred. Turn the device off and then on. If this message persists, contact your system administrator.
68.x Storage Error Settings Changed An error occurred in the device nonvolatile memory (NVRAM), and one or more device settings have been reset to their factory default. Sending can continue, but some unexpected functions might result because the error occurred in permanent storage. Pressing START should clear the message. If this message persists, contact your system administrator.
68.x Permanent Storage Full The printer NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Sending can continue, but some unexpected functions might result because the error occurred in permanent storage. Pressing START should clear the message. If this message persists, contact your system administrator.
68.x Permanent Storage Write Fail The printer NVRAM is failing to write. Sending can continue, but there might be some unexpected functions because the error occurred in permanent storage. Pressing START should clear the message. If this message persists, contact your system administrator.

A

Support

Refer to one of the following resources for HP 9200C Digital Sender support.

HP Customer support

For additional information about the product, see the HP 9200C Digital Sender Getting Started Guide, or the HP 9200C Digital Sender Support Guide on the CD-ROM. For HP Customer Care information, see the support flyer that came with the product. You can also visit http://www.hp.com/support/9200c for more information.

Index

A

access denied 38

address books

troubleshooting 38

using 21

ADF

cleaning 30

jams, clearing 30

loading 13

locating 4

media specifications 5

mylar sheet, replacing 33

Replace Document Feeder Kit 40

troubleshooting 35, 38

attachments, e-mail

file size 20

attachments, e-mail

file formats 17

sending 17

authentication error message 38

auto-complete function, e-mail 19

B

background removal 19

bins, ADF 4

blank pages 34

buttons, control panel 10

C

canceling jobs 38

check cables message 39

check scanner lock message 39

cleaning 30

clearing jams 30

clock errors 41

colored paper, scanning 19

contact administrator message 39

control panel

error messages 38

language 37

lights and buttons 10

locating 4

security 7

cut-off pages 36

D

digital sending file formats 17

documentation 2

documents, loading

in the ADF 13

on the glass 14

E

e-mail

address books 21

auto-complete function 19

file size 20

recipient lists 21

secondary 22

troubleshooting 36, 39

error messages 38

e-mail

file formats 17

security 7

sending documents to 17

settings 19

F

fax phone book 25

faxing

sending 22

troubleshooting 36

features 3

file formats 17

flash disk, troubleshooting 39

folders

sending to 25

troubleshooting 36, 40

formats, file 17

G

getting started guide 2

glass, loading documents 14

guest address books 21

H

hard disk 3

hardware features 3

help, online 2

HP Jetdirect Inside 3

image enhancement 19

image quality, troubleshooting 35

interface ports 4

internal clock errors 41

jams

ADF, preventing 14

clearing 30

release button, locating 4

Jetdirect Inside 3

Job Mode 16

JPG 17

keys, control panel 10

L

language, control panel 37

lights, control panel 10

lists, recipient 21

loading documents

in the ADF 13

on the glass 14

lock, scanner 4

logging in 15

long pages 36

M

manuals 2

margins, scanning 3

media

ADF jams, preventing 14

jam release button, locating 4

jams, clearing 30

specifications 5

memory

included 3

troubleshooting 41

Menu button 10

MTIFF 17

mylar sheet, replacing 33

N

network card, included 3

O

on/off switch 4

one-touch buttons, fax 25

online help 2

original settings screen 16

output bins, ADF 4

P

paper

ADF jams, preventing 14

jam release button, locating 4

jams, clearing 30

specifications 5

passwords 7, 34

PDF 17

personal address books 21

phone book, fax 25

ports 4

power switch 4

private address books 21

public address books 21

Q

quality, troubleshooting 35

R

RAM 3

recipient lists 21

release button, jams 4, 30

Replace Document Feeder Kit 40

replacing the mylar sheet 33

Reset button 10

rollers, cleaning 30

S

scan quality, troubleshooting 35

scan settings 15

scanner glass, loading documents 14

scanner head lock 4

secondary e-mail 22

security 7

sending to

e-mail 17

fax 22

folder 25

workflow 27

serial number, locating 4

settings

e-mail 19

fax 24

folder 26

scanning 15

sharpness settings 19

size, file 20

Sleep button 10

Sleep mode 11

software 3, 6

specifications

digital sender features 3

media 5

speed dials, fax 24

Start button 10

Status button 10

status lights 11

Stop button 10

support guide 2

T

TIFF 17

troubleshooting

about 34

address book 38

ADF 35, 38

ADF jams, preventing 14

authentication errors 38

blank pages 34

canceling 38

cleaning 30

contact administrator message 39

control panel language 37

cut-off pages 36

e-mail 36, 39

error messages 38

faxing 36

flash disk 39

folders 36, 40

internal clock errors 41

jams, clearing 30

memory errors 41

mylar sheet, replacing 33

passwords 34

quality 35

Replace Document Feeder Kit 40

scanner lock 39

U

user guide 2

W

Web sites, support 2

workflow, sending to 27

© 2004 Hewlett-Packard Development Company, L.P.

www.hp.com