G3 Touch Enterprise - Telephone Ubiquiti Networks - Free user manual and instructions

Product Type	Touch Screen IP Phone
Brand	Ubiquiti Networks
Model	G3 Touch Enterprise
Display	4.3-inch color touch screen, 480x272 pixels
Dimensions (HxWxD)	200 x 120 x 30 mm (7.9 x 4.7 x 1.2 in)
Weight	0.5 kg (1.1 lbs)
Power	PoE+ (802.3at), DC 12V (optional adapter)
Network Interface	1x RJ45 10/100/1000 Mbps
Audio	HD speakerphone, handset, headset (RJ9)
Codecs	G.711, G.722, G.729, Opus
Call Features	Call hold, transfer, conference, call waiting, DND
VoIP Protocols	SIP (RFC 3261), TLS, SRTP
Integration	UniFi Cloud Gateway, UniFi Talk, third-party SIP servers
Management	UniFi Controller, web interface, LCD menu
Security	802.1X, HTTPS, encrypted audio (SRTP)
Maintenance & Cleaning	Wipe with soft dry cloth; avoid liquids and abrasives
Spare Parts & Repairability	No user-serviceable parts; contact Ubiquiti support
Environmental	Operating: 0°C to 40°C, humidity 5-95% non-condensing
Package Contents	G3 Touch Enterprise phone, handset, handset cord, base stand, quick start guide
Warranty	One year limited hardware warranty

Frequently Asked Questions - G3 Touch Enterprise Ubiquiti Networks

How do I set up the G3 Touch Enterprise phone?

Connect the phone to your network via Ethernet (PoE+ switch or injector). It will automatically obtain an IP address. Use the UniFi Controller or web interface to configure it as a SIP endpoint. Follow the quick start guide for initial steps.

Can I use the phone with a third-party SIP server?

Yes, the G3 Touch Enterprise supports standard SIP (RFC 3261). You can configure it to register with any SIP server using the phone's web interface or LCD menu.

How do I reset the phone to factory defaults?

Press and hold the '#' key on the keypad while powering up the phone, or use the factory reset option in the LCD menu: Settings > Maintenance > Factory Reset. This will erase all configurations.

Does the phone support Power over Ethernet?

Yes, it requires PoE+ (802.3at). If your switch does not support PoE, use the optional 12V DC power adapter (sold separately).

How do I connect a headset?

The phone has an RJ9 headset port on the side. Simply plug in a compatible headset (wired or wireless via an adapter). You can activate headset mode via the LCD screen or a dedicated button.

Can I use the phone for conference calls?

Yes, the phone supports three-way conferencing. During an active call, press the Conference button, dial the second party, and press Conference again to merge calls. Up to three participants can be joined.

How do I check voicemail?

Press the Voicemail key on the phone. You will be prompted to enter your mailbox PIN. Alternatively, you can dial the voicemail access number configured by your service provider.

Is there a web interface for remote management?

Yes, each phone has a built-in web server. Enter the phone's IP address in a browser (default credentials admin/ubnt). From there you can configure network, SIP accounts, and update firmware.

What codecs are supported?

The phone supports G.711 (a-law and μ-law), G.722 (HD audio), G.729, and Opus. Prioritization can be adjusted in settings for optimal voice quality.

How do I update the firmware?

Firmware updates can be applied via the UniFi Controller (recommended) or manually through the web interface. Download the latest firmware from the Ubiquiti support site and upload it under Settings > Maintenance > Firmware Upgrade.

USER MANUAL G3 Touch Enterprise Ubiquiti Networks

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If you need further assistance, visit our Help Center or contact Ubiquiti Support.

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