SBID-MX275 - Uncategorized SMART Technologies - Free user manual and instructions

Product Type	Interactive Flat Panel Display
Model	SBID-MX275
Screen Size	75" (190 cm) diagonal
Active Touch Area	66.5" x 38" (168.8 x 96.6 cm)
Active Image Area	65" x 36.5" (165 x 92.8 cm)
Resolution	3840 x 2160 (UHD) at 60 Hz (HDMI 1/2)
Power Requirements	100-240 V AC, 50/60 Hz, 224 W max
Touch Technology	Infrared (IR) with up to 10 simultaneous touch points
iQ Technology	Built-in iQ appliance for PC-free computing (whiteboard, screen sharing, browser)
Pens	2 pens with magnetic holders, replaceable nibs
Internal Speakers	2 x 10 W RMS
Input Connectors	HDMI 1.4/2.0 (x3), VGA, USB Type-A (x3), USB Type-B (x2), RJ45 (x2), RS-232, Stereo 3.5 mm, S/PDIF
Mounting	Wall mount included (VESA compatible), optional stand
Weight (approximate)	Approximately 80 kg (176 lb)
Cleaning	Wipe screen with lint-free cloth; use 50% isopropyl alcohol for touch sensors
Firmware Update	Automatic via network or manual via USB
Operating Temperature	0°C to 35°C (32°F to 95°F)
Safety	Safety-tempered glass; do not disassemble; use only approved power cables
Environmental Compliance	RoHS, WEEE, FCC Class A, IC, CE
Warranty	Refer to warranty card; damage from improper installation not covered

Frequently Asked Questions - SBID-MX275 SMART Technologies

How do I turn on the SMART Board MX275 for the first time?

Flick the power switch on the back of the display to ON. Follow the on-screen setup: select language, country, time zone, date, time, name the display, connect to Wi-Fi (if needed), and choose apps for the launcher.

Can I use the display without a computer?

Yes, the built-in iQ appliance provides PC-free computing. You can access a whiteboard, web browser, screen sharing, and other apps directly on the display.

How do I connect a laptop to the display?

Connect an HDMI cable from your laptop to any HDMI input on the side or front connector panel. For touch control, also connect a USB cable from the laptop to the USB Type-B connector corresponding to that HDMI input.

What is the maximum power consumption of the SBID-MX275?

224 W maximum under normal operating conditions (including iQ and speakers). Power requirements: 100-240 V AC, 50/60 Hz.

How do I clean the screen safely?

Turn off the display. Use a lint-free, non-abrasive cloth. Do not use glass cleaners or solvents. A damp cloth with a drop of dish soap is acceptable. For stubborn marks on touch sensors, use 50% isopropyl alcohol.

How do I update the firmware?

The display updates automatically when connected to the internet. To update manually, download the firmware from smarttech.com/downloads, copy the .zip file to a USB drive, insert it into the display, go to Settings > Update, and select Check for updates.

Can I mount the display on a wall?

Yes, a wall mount bracket is included. Ensure the wall can support the display's weight (~80 kg). Follow the installation instructions for proper mounting. Use only VESA-approved mounts if using a third-party option.

How many touch points does the display support?

Up to 10 simultaneous touch points. You can use gestures like pan, zoom, rotate, and write with the pens. Two users can write simultaneously.

What should I do if the glass cracks or shatters?

Do not continue using the display. Contact a SMART authorized repair center for inspection and repair. Carefully clean up debris if shattered. The glass is safety-tempered but can break under sufficient force.

How do I reset the display to factory settings?

Press the Menu button on the front control panel, navigate to Recovery, and select Restore factory settings. This erases all user settings and returns the display to defaults. Only do this if necessary.

USER MANUAL SBID-MX275 SMART Technologies

Line drawing of a flat-screen computer monitor with control buttons at the bottom (no text or symbols)

SMART Board MX series interactive displays

INSTALLATION AND MAINTENANCE

FOR MODELS:

• SBID-MX265
• SBID-MX275
  SBID-MX286

SMART®

Trademark notice

SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2018 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

06-2018

Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the fully functional and provides the best experience. Connect the display and iQ appliance wired or wireless network with Internet access to automatically download and apply these updates as well as future updates.

WARNING

• Failure to follow the installation instructions shipped with the SMART product could result in injury and product damage which may not be covered by the warranty.
• Do not open or disassemble the SMART product. You risk electrical shock from the voltage inside the casing. Opening the casing also voids the warranty.
• Do not stand (or allow children to stand) on a chair to touch the surface of the product. Rather, mount the product at the appropriate height.
• To reduce the risk of fire or electric shock, do not expose the SMART product to moisture.
• If the SMART product requires replacement parts, make sure the service technician us replacement parts specified by SMART Technologies or parts with the same characteristic as the original.
• Ensure that any cables that cross the floor to the SMART product are properly bound marked to avoid a trip hazard.
• Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may be covered by the warranty.
• Do not place heavy objects on the power cable. Damage to the cable could cause fire or product damage which may not be covered by the warranty.

• Use only extension cords and outlets that can fully accommodate the display's polarized plug.

• Use the power cable provided with the display. If a power cable is not supplied, it is your supplier. Use only power cables that match the AC voltage of the power outlet comply with your country's safety standards.

• If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them.
• Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.
• Use only VESA®-approved mounts if using a mount other than the one supplied with display..

• Disconnect all of the display's power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur:

• The power cable or plug is damaged

• Liquid is spilled into the display
• Objects fall into the display
• The display is dropped
• Structural damage, such as cracking, occurs
• The display behaves unexpectedly when you follow operating instructions

- Before inserting or removing the iQ appliance from the display, turn off the display using the switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

CAUTION

• Turn off the display before cleaning its screen. Otherwise, you may scramble the design icons or inadvertently activate applications when you wipe the screen.
• Avoid setting up and using the SMART product in an area with excessive levels of humidity and smoke.
• Make sure an electrical socket is near the SMART product and remains easily accessible during use.

- The SMART product should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. This system (IT-type) is widely used isolated from earth, in some installation France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, not distributed, at 230V line-to-line.

Contact qualified personnel if you're uncertain of the type of power system available you're installing the SMART product.

• The accessory slot's maximum available power is 60 W. The slot is not a limited p source. To reduce the risk of fire, make sure that accessories connecting to the slot the fire enclosure requirements of IEC 60950-1.
• You must connect the USB cable that came with the SMART product to a compute a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CS. UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to SMART product.

IMPORTANT

- The following are the normal operating requirements for the display, including AM mode and speakers:

Model Power requirements

SBID-MX265

100V

to

240V

AC,

50

Hz

to

60

Hz,

115

W

max

SBID-MX275

100V

to

240V

AC,

50

Hz

to

60

Hz,

224

W

max

SBID-MX286

100V

to

240V

AC,

50

Hz

to

60

Hz,

265

W

max

- For additional requirements and other information, refer to the display's specifications (see More information on page 9).

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equi operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy installed and used in accordance with the instruction manual, may cause harmful interference to radio communic Operation of this equipment in a residential area is likely to cause harmful interference in which case the us required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the u authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearb transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearb transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

EU declaration of conformity: AM40

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Direc 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:smarttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400-2483.5 19

5150-5350 16

5470-5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR.5150MHz-5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20~cm between the radiator and your body.

Contents

Important information...i

Federal Communication Commission interference statement...iii......

Innovation, Science and Economic Development Canada statement...iv......

EU declaration of conformity: AM4Q...iv....

Chapter 1: Welcome...1

About this guide 1

About the SMART Board MX 2

Components .3

Related products...7....

More information 9

Chapter 2: Installing the display

Transporting the display.... 11

Installing the display on a wall 13

Installing the display on a...stand.... 20

Chapter 3: Connecting power and devices.

Connecting the iQ appliance 21

Connecting power 22

Connecting to a network 22

Connecting cables for room computers, guest laptops and other input...sources

Connecting room control systems 26

Connector reference 27

Chapter 4: Configuring the display.

Turning on the display for the first time 32

Connecting the display and iQ appliance to .a..network.... 3

Updating system software 40

Updating iQ system software 40

Updating the display's firmware 41

Locking down the Settings app for iQ system...software.... 4

Switching the iQ system software to the Beta channel 4

Adding or removing apps from the .launcher 47

Enabling the Whiteboard Library 47

Chapter 5: Configuring connected computers

Installing SMART software on connected computers 49

Setting connected computers' resolutions and refresh rates 50

CONTENTS

Chapter 6: Maintaining the display...51.....

Checking the display installation 51

Cleaning the screen 51

Cleaning the touch sensors 52

Maintaining ventilation..53....

Preventing condensation 53

Replacing the pens 53

Turning the display off and back on 53

Resetting the display 54

Removing and transporting the display 54

Chapter 7: Troubleshooting.... 57

Troubleshooting the display.... 57

Troubleshooting the iQ system software 62

Referring to the SMART knowledge base for additional troubleshooting...information

Contacting your reseller for additional support.... 73

Appendix A: Using iQ system settings 75

Network settings 75

Application settings 75

System settings.... 76

Appendix B: Using display settings on your SMART.Board...MX....7

Accessing the display's settings 79

Exiting the display's settings.... 79

Network 80

Screen lock 80

Advanced 81

Update 82

Recovery 82

About 83

Appendix C: Remotely managing the .display 85

Connecting a computer to the display 86

Configuring the computer's serial interface settings.... 86

Power states 87

Commands and responses.... 88

Command inventory 89

Resolving issues with remote management 92

Appendix D: Identifying your display 93

Identify your display.... 93

Appendix E: Supported resolutions 95

HDMI 1 in, HDMI 2 in and .HDMI 3 in.

CONTENTS

VGA .95

Appendix F: Hardware environmental compliance..97....

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) .97

Batteries .97

More information 97

Chapter 1

About this guide 1

About the SMART Board MX 2

Features 2

Identifying your SMART Board MX series interactive display...model...3.....

Components 3

iQ appliance 4

Screen 4

Pens 4

Front connector panel 5

Front control panel 5

Remote control 6

Remote control sensor.... 7

Status light 7

Ambient light sensor 7

Internal speakers....7

Related products.... 7

SBA-100 projection audio system 8

SMART Audio 400 classroom amplification system....8

USB extenders 8

More information....9

This chapter introduces the SMART Board® MX series interactive displays.

About this guide

This guide explains how to install and maintain a SMART Board MX series interactive disp includes the following information:

• How to install the display
• How to connect power and devices
• How to turn on the display for the first time
• How to configure the iQ appliance

CHAPTER1 WELCOME

• How to maintain the display for years of use
• How to troubleshoot issues with the display

In addition, this guide includes information on the display's settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. documentation and resources are available for those who use displays (see More information on page 9).

About the SMART Board MX

The SMART Board MX series interactive display is the hub of your classroom or meeting PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There's no need for wires, cable manual software and firmware updates.

Features

The display includes the following features:

Feature Description

iQ technology The display's iQ appliance provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser.

Touch support You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display's surface.You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.The display's support for up to 10 simultaneous touch, writing ar erase points enables you and other users to interact with object on the screen at the same time.

Writing and drawing support You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm.Up to two users can write or draw digital ink on the screen same time.

Audio support The display includes integrated speakers for presenting audio from connected input sources.

Identifying your SMART Board MX series interactive display model

The following models of SMART Board MX series interactive display are available:

Model Screen size (approximate)

SBID-MX265	65"	(165 cm)
SBID-MX275	75"	(190 cm)
SBID-MX286	86"	(218 cm)

Refer to the specifications for detailed technical information for this model, including produ dimensions and weights (see More information on page 9).

For help identifying your display, see Appendix D: Identifying your display on page 93.

Components

The display consists of the following components:

No. Name More information

Pictured
1 Screen Page 4
2 Front control panel Page 5
3 Light sensor page 7
4 Remote control sensor / status light page 7
5 Pen (×2) Page 4
No.	Name	More information
6	Speakers	Page 7
7	Front connector panel	Page 5
8	Side connector panel	page 27
9	iQ appliance	Page 4
Not pictured
10	AC and switch page 32
11	Bottom connector panel	Page 21
12	Remote control	page 6

iQ appliance

The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBI and SBID-MX286 models.

The accessory slot's maximum available power is 60 W. The slot is not a limited power. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the enclosure requirements of IEC 60950-1.

Screen

The following are the dimensions for the display:

Model	Diagonal	Active touch area	Active image area
SBID-MX265	64 1/2" (163.9 cm)	57 3/8" × 32 3/4" (145.7 cm × 83.3 cm)	56 1/4" × 31 5/8" (142.9 cm × 80.4 cm)
SBID-MX275	74 1/2" (189.3 cm)	66 1/2" × 38" (168.8 cm × 96.6 cm)	65" × 36 1/2" (165 cm × 92.8 cm)
SBID-MX286	85 5/8" (218.4 cm)	76 3/8" × 43 3/4" (194.1 cm × 111.2 cm)	74 5/8" × 42" (189.5 cm × 106.6 cm)

Pens

The display comes with two pens.

The display's bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

CAUTION

When you return a pen to the magnetic holder, make sure it's centered in its holder from falling and being damaged.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source.

2 USB Type-A connector Connect a USB drive to update the display's firmware.

3 USB Type-B connector Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to the display (see page 23).

Front control panel

The front control panel contains the Power, Input Select, Menu,

Freeze, Mute and volume control buttons.

No. Name SMART Board MX procedure

1	Power	Press to wake the display.
		Press to again enter Sleep mode.
2	Input select	Press to switch input source.

No. Name SMART Board MX procedure

3	Menu Press to open the display's settings.
4 Freeze	[N/A]
5	Mute Press to mute or unmute the volume.
6	Volume decrease Press to turn down the volume.
7	Volume increase Press to turn up the volume.

Remote control

The table below lists the functions available for the remote control.

No.	Name Function
1	MUTE	Mute or unmute the volume
2	SOURCE	Open the input source menu
3	INFO	Press to show the display's detected resolution and refresh rate for the current input source
4	SYS	Open the display's settings
5	AUDIO	Change the display's audio mode
6	VOL + / VOL -	Increase or decrease volume

No. Name Function

7 [Number buttons] Press buttons on the number pad to customize settings
8 POWER Wake the display. Enter Sleep mode.

Remote control sensor

The status light blinks green and red when it registers a button being pressed on the control.

Status light

The status light blinks green and red when it registers a button being pressed on the control.

When the status light is red, the display is in a low power state. To wake the display Power button ⏻ on the front control panel or POWER on the remote control.

Ambient light sensor

The ambient light sensor can detect the room brightness and adjust the display's brightness. Sure Auto is enabled in Brightness and volume in the display's settings. See Brightness and volume on page 81.

Internal speakers

The display includes two 10 W rms integrated speakers. You can also connect external : (see Connecting external speakers on page 25).

Related products

Related products for the display include the following:

• SBA-100 projection audio system
• SMART Audio 400 classroom amplification system
- USB extenders

SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display's front control panel or the digital volume controls in a connected computer's operating system.

For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specificati (smarttech.com/kb/171137).

NOTE

The SMART Audio 400 classroom amplification system is available only in Canada and U.S.

USB extenders

As noted in Connecting cables for room computers, guest laptops and other input sources on

page 23, the USB connection between the display and computer should be no longer than (5 m). If you need to connect a computer that is more than 16' (5 m) from the display following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

SMART recommends only using USB extenders with the USB connectors on the side and b connector panels on the display.

Fore more information, see:

CHAPTER1 WELCOME

• Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART interactive display
  • USB cables and connectors

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

User's guide smarttech.com/kb/171284

SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation.com/kb/171274 instructions

SBID-MX265 specifications smarttech.com/kb/171240

SBID-MX275 specifications smarttech.com/kb/171259

SBID-MX286 specifications smarttech.com/kb/171260

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board MX series interactive displays pages in the Support section.

Chapter 2

Transporting the display 11
Using transportation aides 12
Accommodating doorways, hallways and elevators 12
Dealing with cracked, chipped or shattered...glass...13.....
Saving the original packaging 13
Installing the display on a...wall...13.....
Choosing a location.... 14
Choosing a height.... 16
Assessing the wall 16
Selecting mounting hardware and .tools.... 17
Selecting a wall mount.... 17
Mounting the display.... 17
Mounting multiple displays.... 19
Installing the display on a stand 20
Using SMART mobile stands 20
Using a third-party stand.... 20

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan to install it.

On occasion, you might also need to move the display to another location after initially installing it.

IMPORTANT

• Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display's transportation.

• When transporting the display, do the following:

• Follow local safety regulations and standards.

• Keep the display in its original packaging.
• Move the display so that its top frame faces up.
• Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for "FRONT" packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to transport the display:

• Cart
• Furniture dolly
• Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move narrow doorways or hallways or on to an elevator. In these situations, SMART recommend you keep the foam pieces on the bottom corners of the display. These foam pieces pr display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You during transportation, but when you install the display, it must be in landscape orientation top frame facing up).

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safe designed to break into small pieces rather than sharp shards if it is broken.) Temperature can cause a minor crack or chip to become worse, possibly causing the glass to shatter knowledge base article, Shattered glass on an interactive display, for information about conditions that can cause the display's glass to shatter even when it's not in use.

If the display's glass is cracked or chipped, have it professionally inspected and repaired SMART authorized repair center. If the display's glass shatters, carefully clean up the area the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging possible in case you need to transport the display again after you initially install it. This was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in the original packaging or replacement packaging purchased your authorized SMART reseller. Transporting the display without correct packaging can lead product damage and voids the warranty.

NOTE

If the original packaging isn't available, you can purchase the same packaging directly from authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

A display is typically installed at the room's focal point, such as at the front of a class meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

The location allows users, including those in wheelchairs, access to the display.Refer to local regulations regarding accessibility.The location allows for multiple users to access the display at a tir.The location accommodates room traffic patterns, and there are no tripping hazards.The display is not installed where it could be hit by a door or gThere are no nearby shelving units, desks or other furniture that has doors or drawers that could hit the display.Furniture, wall décor and other room features, such as light switches thermostats, do not block the display or are blocked by it. (You miable to move some of these room features to accommodate the display.)

Power and other connections

The location is close to the following:A power outletA network outlet (if you plan to use a wired network connectionA room computer (if you plan to connect a room computer)Speakers and other devices that you want to connect to the disNOTESIf the location is not near a power outlet, consult an electrician the power setup you need.Determine if you'll need additional equipment, such as power bars, additional cables or cable extenders.The location is not where the mains power supply enters the buildir

Factor Considerations

Visibility The display's screen is clearly visible to all users in the room. SMART recommends users sit within a 178^ viewing area:

NOTE

The viewing area depends on the display's resolution and a variety of other factors. For more information, see the knowledge base article, Recommended viewing distances and viewing angles for SMART Board interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong overhead lighting.

Risks of light Interference include:

• Reduced visibility: Light sources can cause glare on the display's screen, reducing its visibility.
• Touch system interference: Many displays use infrared (IR) light a key component of the touch system. Strong light that hits the display's screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display's screen. Keep in mind that sunlight can cor through windows at different angles at different times of the year.

Acoustics

Factor Considerations

Environment and ventilation

• The location meets the environmental requirements in the display's specifications (see More information on page 9).
• The display isn't subjected to strong vibrations or dust.
• Ventilation systems don't blow air directly on the display.
• There is adequate ventilation or air conditioning around the display s that heat can flow away from it and the mounting equipment. SMART recommends at least 2" (5 cm) of space on all sides of the display for proper airflow.
• If you plan to install the display in a recessed area, there is at 1 cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the

Simple line drawing of a child pointing at a blank whiteboard (no text or symbols)

Illustration of a person in a wheelchair pointing toward a blank board (no text or symbols)

Illustration of a person pointing at a blank whiteboard (no text or symbols)

SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have installation height or angle.

Assessing the wall

Be sure the wall you're installing the display on can support the weight of the display equipment. If the wall can't support the weight of the display and mounting equipment, using a SMART wall stand to transfer some of the weight from the wall to the floor smarttech.com/accessories).

NOTE

Refer to the display's specifications for its weight (see More information on page 9).

In some situations, you may need to request an engineering analysis to determine if the support the display.

Selecting mounting hardware and tools

The mounting hardware and tools required for installation vary according to the type of which the display is being mounted.

Refer to the installation instructions for the mounting hardware and tools required for the

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can't support the display' can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display wall. See the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instruction (smarttech.com/kb/171274).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART's mounting options.

If you choose a third-party option rather than one of SMART's mounting options, be sure mount can support the display's weight as well as the weight of any attached accessories accommodate the display's dimensions.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of a display are designed to work properly whe display is mounted in the orientation described in its installation instructions. Mounting the in a different orientation can cause malfunctions and will void the display's warranty.

There are a number of potential hazards of mounting a display in a non-standard orientation angle:

- Mounting a display horizontally (like a table top) can cause the glass to sag, damaging the display or interfering with the display's touch system.

CHAPTER2

INSTALLING THE DISPLAY

- Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and, in displays that use projectors, exploding projector bulbs.

- Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn't support mounting the display at other angles or portrait orientation.

• Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display's weight and size.
• If you're not using the included bolts to fasten the wall mount to the display, see the following table.

SMART BoardMX265	MinimumM6length	14 mm + x mmwhere x is the combined thickness of the and washer		mount
	MaximumM6 bolt length	18 mm + x mmwhere x is the combined thickness of the and washer		mount
	Fasten force	97.36–177.01 in-lb. (11–20 N·m)CAUTIONDo not over-tighten the bolts.
SMART BoardMX275	MinimumM8 length	18 mm + x mmwhere x is the combined thickness of the and washer		mount
	MaximumM8 bolt length	30 mm + x mmwhere x is the combined thickness of the bracket and washer
	Fasten force	97.36–177.01 in-lb. (11–20 N·m)CAUTIONDo not over-tighten the bolts.
SMART BoardMX286	MinimumM8 length	14 mm + x mmwhere x is the combined thickness of the and washer		mount
	MaximumM8 bolt length	30 mm + x mmwhere x is the combined thickness of the and washer		mount
	Fasten force	97.36–177.01 in-lb. (11–20 N·m)CAUTIONDo not over-tighten the bolts.

Mounting multiple displays

A multiple-display configuration can include two or more displays in a variety of arrangement

CHAPTER2

INSTALLING THE DISPLAY

SMART recommends that you mount no more than three displays in a convex arrangeme

NOTE

Different displays support multiple-display configurations to varying degrees. Consult a display' documentation before including it in a multiple-display configuration.

Although a computer can support up to 16 touch-sensitive displays, the demands on the and graphics card increase as you add more displays. If you want to use more than t SMART recommends that you work closely with an experienced installer.

Installing the display on a stand

If you want to move the display from place to place or if it's not possible to install wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjusted. Some models include integrated speakers, a locking cabinet to secure equipment and cast swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMART Board MX on a stand.

Chapter 3

Connecting the iQ appliance 21

Connecting power 22

Connecting to a network 22

Connecting cables for room computers, guest laptops and other input...sources..23

Using recommended cables 23

Connecting to the side connector..panel.... 24

Connecting to the bottom connector panel 24

Connecting to the front connector..panel.... 25

Viewing a connected computer or other device's input 25

Connecting external speakers 25

Connecting room control systems 26

Connector reference 27

Side connector panel 27

Bottom connector panel 28

Front connector panel 29

iQ appliance 29

Other connectors 30

Connecting the iQ appliance

For more information about installing the iQ appliance in SMART Board MX series interactive displays, see the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274).

CHAPTER3

CONNECTING POWER AND DEVICES

Connecting power

Diagram showing a device with an attached electrical outlet, no text or symbols present

Diagram of a laptop screen with an attached 3-pin socket (no text or symbols present)

SBID-MX265 SBID-MX275 SBID-MX286

Connect the supplied power cable from the AC power inlet on the side of the display outlet.

NOTE

Refer to the display's specifications for power requirements and power consumption information (see More information on page 9).

Connecting to a network

The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance's apps require a network connection as well. You can use one of the displays RJ45 jacks (pictured) to connect to a network, or you can use a Wi-Fi connection. For more information about the display's network connection and configuration, see Connecting the display and iQ appliance to a network on page 33.

You can also connect a computer to the display's other RJ45 jack so the display and connected to the same network.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

Connecting cables for room computers, guest laptops and other input sources

You can connect cables to the display so that users can connect and use room computers or other devices, such as Blu-ray ^™ disc players.

NOTE

For information about configuring connected computers, see Chapter 5: Configuring connected computers on page 49.

Using recommended cables

SMART recommends the following varieties of cable:

Cable	type	Maximum	length	Recommendation
HDMI	23' (7 m)		1		Use only certified HDMI cables that have been tested to support the performance standard you require.
VGA	23' (7 m)			Use VGA cables with all pins in their connectors fully populated and wired.
Stereo	3.5 mm	20' (6 m)		[N/A]
USB		16' (5 m)			Use a USB extender if the distance between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page 8.

Using cables that exceed these maximum lengths may produce unexpected results, such as degraded picture quality or degraded USB connectivity.

Connecting to the side connector panel

graph TD
    A["Server"] --> B["USB"]
    A --> C["Network Port"]
    B --> D["Computer"]
    C --> D
    D --> E["Data Bus"]
    D --> F["Data Link"]
    D --> G["Data Link to Computer"]

graph TD
    A["Server"] --> B["USB Port"]
    B --> C["USB Port"]
    C --> D["Laptop"]
    D --> E["Computer"]

The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Bo connectors can accommodate an HDMI cable for video and audio, and both support HDMI

NOTES

- The USB Type-B connector for touch control is located on the bottom connector panel. Connecting to the bottom connector panel below.

- You can connect a wireless USB keyboard and mouse to the two USB Type-A con

Connecting to the bottom connector panel

graph TD
    A["User"] --> B["USB Port"]
    B --> C["Router"]
    C --> D["Laptop"]
    D --> E["USB Port"]
    E --> F["Router"]
    F --> G["Network Equipment"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#ffc,stroke:#333
    style G fill:#fcc,stroke:#333

The bottom connector panel includes a video connector and USB connector:

• VGA: This connector can accommodate a VGA cable for video.

- USB Type-B: This connector can accommodate a USB cable for touch control for computers connected to HDMI 1, HDMI 2 or VGA.

NOTE

When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connect audio.

Connecting to the front connector panel

In addition to the three sets of video connectors on bottom connector panel, there is one set of computer connectors on the front control panel:

graph TD
    A["width"] --> B["Internet"]
    C["width"] --> D["Internet"]
    E["width"] --> F["Internet"]
    G["width"] --> H["Internet"]
    I["width"] --> J["Internet"]
    K["width"] --> L["Internet"]
    M["HDMI"] --> N["Laptop"]
    style M fill:#f9f,stroke:#333
    style N fill:#bbf,stroke:#333

• HDMI 3: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio. This input supports HDMI 1.4 with HDCP 1.4.
• USB Type-B: This connector can accommodate a USB cable for touch control for computers connected to HDMI 3.

Viewing a connected computer or other device's input

Users can tap the Input button to open the input selection menu. Tap an input source computer or other device's input on the display.

For information about viewing a connecteds device's input, see the SMART Board MX series interactive display user's guide (smarttech.com/kb/171284).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the room. You can connect external active speakers if you're providing sound in a larger sp SMART Audio 400 classroom amplification system on page 8 for more information.

You can connect external speakers to the display using the stereo

3.5 mm out connector (pictured).

The display also provides a Sony/Philips Digital Interface (S/PDIF)

optical out connector. S/PDIF is a digital audio transmission You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.

Connecting room control systems

A room control system enables users to control a room's lighting, audio system and, post display. Some installations may require you to integrate the display with a room control Refer to the display's documentation to see if it works with an external room control sy

You can use the display's RS-232 connector to connect a third-party external control system display (see Appendix C: Remotely managing the display on page 85).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal control.

CHAPTER3

CONNECTING POWER AND DEVICES

Connector reference

Side connector panel

The following diagram and table present the connectors on the display's connector panel:

No. Connector Connects to Notes

1 HDMI 1.4 out (HDCP-compliant)

External monitor This connector is HDCP-encrypted HDMI.

NOTE

HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions.

No. Connector Connects to Notes

2	USB Type-A connector				USB drives and other devices	Connect a USB drive to update the display's firmware.
						NOTEIf troubleshooting an issue with the display, connect a USB mouse to navigate the display's on-screen menu.
3	USB Type-A connector				USB drives and other devices	Connect USB drives and other devices that you want to use with the currently selected input source.
4	HDMI	1	2.0	in HDMI	1 input(video and audio)	See page 23.
5	HDMI	2	2.0	in HDMI	2 input(video and audio)	See page 23.
6	RJ45	(×2)			Network	See page 22.

NOTE

Bottom connector panel

The following diagram and table present the connectors on the display's bottom connector

No. Connector Connects to Notes

1	USB Type-B			HDMI 1, HDMI 2 or VGA input (touch)		page 23.
2	RS-232			Room control system		See page 85.
3	Stereo 3.5 mm out			External speakers or audio system		see page 25.
4	S/PDIF out			Optical digital audio output		see page 25.
5	Stereo 3.5 mm in			VGA input (audio)		See page 2
6	VGA in			VGA input (video)		See page 23.

Front connector panel

The following diagram and table present the connectors on the display's convenience pane

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source.

2 USB Type-A connector Connect a USB drive to update the display's firmware.

3 USB Type-B connector Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to the display (see page 23).

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

No. Connector Connects to Notes

1	RJ45 [N/A] Do not use this connector. Use the connectors on the display instead. See page 22.
2	USB Type-A (×2) [N/A] Do not use. See page 29.
3	HDMI out [N/A] Do not use. See page 27.
5	Micro SD [N/A] This connector is a service port.
6	LED [N/A] LED lights green when the iQ appliance is inserted in the accessory slot and turned on.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on page 19 and Appendix C: Remotely managing the display on page 85).

Chapter 4

Turning on the display for the first time 32

Turning on and setting up the display for the first time 32

Connecting the display and iQ appliance to a network 33.

Configuring the iQ appliance's network connection...33.....

Connecting the iQ appliance to a network 37

Connecting the display to a network 39....

Evaluating the impact of Screen Share on your network...data...usage.....

Updating system software 40

Updating iQ system software 40

About iQ system software 41

Applying an automatic iQ system software update...manually.... 41

Updating system software manually.... 41

Updating the display's firmware 41

About firmware updates 41

Applying the display's firmware update manually 42

Updating system software manually.... 42

Locking down the Settings app for iQ system software 4

Creating a new lockdown certificate 43

Locking down the iQ appliance with an existing lockdown certificate 44

Unlocking the iQ appliance with an existing lockdown certificate 44

Switching the iQ system software to the Beta channel 44

Before switching to the Beta channel 45

Switching between the Beta and Stable channels 45

Getting support and sending feedback 46

Adding or removing apps from the launcher 47

Selecting which apps appear in the launcher 47

Enabling the Whiteboard Library 47

After you have mounted the display and connected power and devices, you can start it for the first time and configure the apps as described in this chapter.

Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

Turning on and setting up the display for the first time

To turn on and set up the display for the first time

1. Turn on the display by flicking the power switch on the back of the display.

SBID-MX265 SBID-MX275 SBID-MX286

1. Select your preferred language, and then tap Next.

2. Select your country, and then tap Next.

3. Select your time zone, and then tap Next.

4. Set the date, and then tap Next.

5. Set the time, and then tap Next.

6. Name the display, and then tap Next.

7. If the display isn't using a wired network connection, select a wireless network, and Next.

8. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board MX series interactive displays user's (smarttech.com/kb/171284).

9. Select the apps you want to appear in the launcher, and then tap Next.

TIP

To change which apps appear in the launcher, see Adding or removing apps from launcher on page 47.

1. Tap Finish.

The Welcome screen appears.

1. To ensure updates to the display's firmware, connect the display to a network with access. See Connecting the display to a network on page 39.

Connecting the display and iQ appliance to network

You can connect the display and iQ appliance to a network using a Wi-Fi connection. I is connected to a network using an Ethernet connection, the iQ appliance will also be to the network. Before you do so, your organization's network administrators need to con network for the display.

Configuring the iQ appliance's network connection

IMPORTANT

Configuring the network properly allows the iQ appliance to download important iQ system software and feature updates automatically.

CHAPTER4

CONFIGURING THE DISPLAY

Network administrators need to configure the network so users can use the Screen Share update the system software automatically over the air and enable the iQ appliance to set and time automatically.

To configure the network

Add the following URLs to the network whitelist.

URL Feature

https://ws.kappboard.com	Automatic iQ system software update
NOTE
Block access to https://ws.kappboard.com to prevent automatic iQ system software updates
https://*.mixpanel.com iQ system software
*.hockeyapp.net iQ system software
https://*.smarttech-prod.com SMART Notebook® Player
http://*.loggly.com SMART Notebook Player
http://*.smarttech.com iQ system software,	SMART Notebook Player, SMART amp
https://*.smarttech.com SMART Notebook Player
https://www.fabric.io/ SMART Notebook Player
https://*.classlab.com SMART Notebook Player,	SMART amp
https://www.firebase.com/test.html SMART Notebook	Player, SMART amp
https://*.smartamp.com SMART Notebook Player,	SMART amp
https://*.google.com SMART Notebook Player
http://*.google-analytics.com	SMART Notebook Player
https://www.gstatic.com	SMART Notebook Player
https://*.firebaseio.com	SMART Notebook Player
https://*.cloudfront.com	SMART Notebook Player
https://content.googleapis.com	SMART amp
https://gstatic.com SMART amp
https://*.youtube.com	SMART Notebook Player, SMART amp
https://api.datamarket.azure.com	SMART amp
https://updates.airsquirrels.com	Screen Share app

To allow mobile devices and computers to use AirPlay and Google Cast to use the S app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP

80 e ^3 experience system

software updateOutbound http

TCP

80

Outbound

http

UDP

123

Network

Time

Protocol

1. Configure the network to allow Bonjour and mDNS (multicast).
2. Configure the network to allow Network Time Protocol (NTP) requests to Internet time

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the Screen Share app.

To allow SMART Notebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow me devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time

To allow updates to the display's firmware

Open TCP port 80.

Connecting the iQ appliance to a network

The iQ appliance can connect to a network using either Wi-Fi or use the display's Ethe connection. Network administrators can also add a browser proxy or install a certificate.

To connect to a Wi-Fi network

1. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

1. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

1. If the network requires a password, enter the Wi-Fi password and tap Connect.

OR

If the network requires a user name and password, enter the user name and Wi-Fi and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

To connect to an Ethernet network

Connect an Ethernet cable to the RJ45 receptacle on the display.

NOTE

The network must provide network settings via DHCP. If you require a static IP, us reservation on your router.

To configure a proxy

1. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Tap Wi-Fi.

2. Tap and hold the network to which you're adding a proxy.

A dialog box appears.

1. Tap Modify network.

2. Select Show advanced options.

3. In the Proxy box, select Manual.

4. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

5. Tap Save.

To install a certificate

NOTE

Certificates must be PFX format.

1. Copy a PFX format certificate to a USB drive.

2. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Tap Wi-Fi > ... > Advanced > Install Certificates.

The USB Drive window appears.

1. Tap USB Drive.

2. Select a certificate to install.

3. If required, enter a password to extract the certificate.

4. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box. Tap OK.

A window appears requesting that a lock screen PIN, pattern or password be set by the certificate.

1. Tap OK.

2. Select a pattern, PIN or password method. Tap OK.

IMPORTANT

Make note of the pattern, PIN or password. The pattern, PIN or password may be install future certificates.

If the pattern, PIN or password is forgotten, a factory reset is required before insta certificates.

The iQ system software confirms the certificate was installed.

Connecting the display to a network

To connect to a Wi-Fi network

1. Tap the Menu button on the front control panel.

The display's settings appear.

1. Tap Network.

2. Ensure Wi-Fi is enabled and Ethernet is disabled.

3. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

1. If the network requires a password, enter the Wi-Fi password and tap Connect. OR

If the network requires a user name and password, enter the user name and Wi-Fi and tap Connect.

To connect to an Ethernet network

1. Connect an Ethernet cable to the RJ45 receptacle on the display.
2. Tap Settings.
3. Tap Network.
4. Ensure Ethernet is enabled and Wi-Fi is disabled.

Evaluating the impact of Screen Share on your network data us When you connect your device or computer to the display using Screen Share, the screen protocol compresses the image from your device or computer. The protocol may transmit areas of the screen that change. This can make it difficult to estimate the impact of S on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% teachers might be streaming video while 90% might be sharing static content with occasional updates. In such an instance, you could expect to see an additional 5 Mbps in network the following table to help estimate the impact of wireless Screen Share on your network

Content being shared Data rate transmission

Static content with minor screen movement 20 kbps

Static content with periodic scrolling or Spikes briefly to 500–600 kbps, returns to 20 refreshes kbps

Gaming or streaming video with major s700enkb/sec-1.2 Mbps changes

Updating system software

Updating iQ system software

When the iQ appliance is connected to the Internet, it updates its system software auton

About iQ system software

When a system software update is available, the iQ appliance downloads the update in background then waits for four hours of inactivity. When that happens, the display shows two-minute countdown before beginning the update. The countdown can be interrupted at time. The update begins when the countdown finishes. The display shows a blank screen minutes. When the update is complete, the display shows the Whiteboard and any conter was on Whiteboard before the update.

When the update is installing, touch, the front control panel and remote control will not

NOTE

You can configure your organization's network to allow or prevent automatic system softw updates (see Configuring the iQ appliance's network connection on page 33).

Applying an automatic iQ system software update manually

If the iQ appliance has downloaded the system software update but hasn't yet applied to you can start the update process manually from Settings.

To apply an automatic iQ system software update manually

1. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Scroll to Auto Update.

2. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

Updating the display's firmware

When the display is connected to the Internet, it updates its firmware automatically.

About firmware updates

When a display is connected to the Internet and an update for the display's firmware is

the display shows a message that an update is available.

When the update is installing, touch, the front control panel and remote control will not

Applying the display's firmware update manually

To apply a system software update

1. A dialog box appears on the screen asking if you want to update the display's firm

2. Tap Update to update the display's firmware.

OR

Tap Cancel to update the display's firmware at a later time.

To apply an automatic system software update manually

1. On the display, press the Menu button on the front control panel.

2. Tap Update.

3. Under Update, tap Update.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

1. Go to smarttech.com/downloads and download the update file for your size of display.

2. Copy the .zip file to a USB drive.

3. Insert the USB drive into the display USB.

1. Press Men on the front control panel to open the display's settings.

2. Tap Update.

3. Tap Check.

A dialog box appears.

1. Tap USB.

2. The upgrading software screen appears.

If the update includes an upgrade to the touch firmware, don't touch the screen dual update.

1. Using the switch on the back of the display, turn off the display.

2. Wait 10 seconds.

3. Using the switch on the back of the display, turn on the display.

Locking down the Settings app for iQ system software

Administrators can limit access to the iQ experience's Settings app by a lockdown certific saved on a USB drive.

NOTE

This limits access to the settings for the iQ appliance. It does not limit access to the SMART Board MX interactive display's settings.

Creating a new lockdown certificate

CAUTION

If the lockdown certificate is lost while the display's Settings app is locked down, you'll perform a factory reset to regain access to the Settings app. See Factory Reset on page 77

TIP

Make a backup of the lockdown certificate to ensure you still have access to it in ca original is lost.

To lock down settings

1. Insert a USB drive into the display.

This is a snippet

1. Open the launcher.

2. Tap Settings

3. Tap Security > Lock Down Settings.

4. Use the on-screen keyboard to enter a name for the lockdown certificate, and then Create.

The display's settings are locked down.

1. Remove the USB drive and keep it in safe place.

Locking down the iQ appliance with an existing lockdown certificate. If you've already created a lockdown certificate, you can use it to lock the Settings app

To lock down the iQ appliance with an existing lockdown certificate

1. Insert a USB drive with the lockdown certificate on it into the display.

This is a snippet

1. Open the launcher.

2. Tap Settings

3. Tap Lock Down Settings.

The settings are locked down.

Unlocking the iQ appliance with an existing lockdown certificate If you've locked down the Settings app with a lockdown certificate, you can use the lock certificate to unlock the Settings app.

1. Insert a USB drive with the certificate on it into the display.

This is a snippet

1. Open the launcher.

2. Tap Settings

3. Tap Unlock Settings.

The iQ appliances's settings are available.

Switching the iQ system software to the Beta channel

The Beta channel for the iQ system software is meant for advanced users who are con using pre-release software. System software releases in the Beta channel contain new featu

that are still in development.

Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram or go to smarttech.uservice.com to learn more about upcoming Beta releases.

IMPORTANT

• You may encounter bugs or other unexpected behavior in pre-release software.
• Features previewed in the Beta channel may never appear in a Stable channel relea
• There may be frequent updates to the iQ system software.
• The user interface may change significantly as features develop.
• If you switch to the Beta channel and want to return to the Stable channel, you must perform a factory reset that erases all of the iQ system software settings.

Before switching to the Beta channel

Before switching to the Beta channel, back up important Whiteboard content using the SMART kapp® app. See the SMART Board MX series interactive displays user's guide (smarttech.com/kb/171284).

Switching between the Beta and Stable channels

To switch to the Beta channel

1. Tap the Home button on the screen.
   The launcher appears.

2. Tap Settings

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Beta Channel.

A dialog box appears asking you to confirm the switch to the beta system software. The display checks for a Beta system software update.

To switch to the Stable channel

1. Tap the Home button on the screen.
   The launcher appears.

2. Tap Settings

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Stable Channel.

A dialog box appears asking you to confirm the switch to the Stable channel system releases.

The display checks for a Stable channel system software update.

5. Tap Ready to apply update.

Getting support and sending feedback

SMART Support will not be able to help you resolve problems you may encounter in B releases.

SMART appreciates your willingness to use Beta channel releases and values all types of feedback.

• Report issues with Beta channel releases at smarttech.uservice.com.
- Provide feedback to SMART about new features at smarttech.uservice.com.
- Suggest new features to SMART at smarttech.uservice.com.

Adding or removing apps from the launcher

You can add or remove apps from the launcher.

Selecting which apps appear in the launcher

To add or remove apps from the launcher

1. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Tap Launcher.

2. Select the apps you want to include in the launcher.

OR

Clear the check boxes for apps you want to remove from the launcher.

Enabling the Whiteboard Library

The display saves Whiteboard sessions to the Library. The Library is disabled on some c and must be enabled if you want to save Whiteboard sessions or continue previous sess

To enable the Library

1. Tap the Home button on the screen.

The launcher appears.

1. Tap Settings

The Settings window appears.

1. Tap Applications, and then tap Whiteboard

2. Switch the Library option ON.

Chapter 5

Installing SMART software on connected computers 49

Installing SMART Learning Suite 49

Installing SMART Product Drivers 5.0

Setting connected computers' resolutions and refresh...rates...50.....

Install SMART software and set the resolution and refresh rate on any computers you con the display.

NOTE

For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 23.

Installing SMART software on connected computers

To take full advantage of the SMART Board display's features, install SMART Learning Sui SMART Product Drivers on computers you connect to the display.

Installing SMART Learning Suite

All models come with one license of SMART Learning Suite. You can download SMART Learning Suite from smarttech.com/downloads and install it on a room computer.

You can purchase additional licenses of SMART Learning Suite to install on other computer. Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMART Notebook software release notes before you install SMART Learning Suite.

Installing SMART Product Drivers

SMART Board MX series interactive displays require SMART Product Drivers 12.10 or later ins on the room computer. If you've installed SMART Learning Suite 17.1 or earlier, you'll need download a newer version of SMART Product Drivers from smarttech.com/downloads.

Setting connected computers' resolutions and refresh rates

The following table presents the recommend resolutions and refresh rates for the display's sources:

Input	source	Resolution	Refresh rate
HDMI	1 and HDMI	2 3840 × 2160	60 Hz
HDMI	3 (with	1920 × 1080	60 Hz
VGA			1920 × 1080	60 Hz

If possible, set connected computers to these resolutions and refresh rates. See the conn computers' operating system documentation for instructions.

For more information, see Appendix E: Supported resolutions on page 95.

Chapter 6

Checking the display installation 51

Cleaning the screen 51

Cleaning the touch sensors 52

Maintaining ventilation..53....

Preventing condensation 53

Replacing the pens 53

Turning the display off and back on.

Resetting the display....

Removing and transporting the display....

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

• Check the mounting location for signs of damage or weakness that can occur over time.
• Check for loose screws, gaps, distortions or other issues that could occur with the mounting hardware.

If you find an issue, contact a trained installer.

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

• Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
• Do not rub the screen with dense or rough material.
• Do not apply pressure to the screen.

- Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen.

To clean the screen

1. Turn off any connected computers.
2. Turn off the display (see Turning the display off and back on on the facing page).
3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display's perimeter between screen and the frame. Dust buildup on the protective plastic can impair touch performance, these areas for dust and clean them every week.

CAUTION

• Do not use compressed air to clean the sensors or borders.
• Do not use water or cleaning agents to clean the touch sensors.
• Do not apply too much pressure when cleaning the display because you can damage plastic.

To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen frame around the perimeter of the display's screen.
2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic bed screen and the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises (and can lead to product failure.

• Clean accessible ventilation holes monthly with a dry cloth.
• Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for from storage to the installation site), let the display sit for a few hours so that it can new temperature. Failing to do so can cause humidity to build up in the space between glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active source and leave the display on for 48 hours. If the condensation doesn't dissipate, con Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display's anti-glare coating, replace a pen if its nib becomes can purchase replacement pens from the Store for SMART Parts

(see smarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the in SMART Board MX series interactive displays user's guide (smarttech.com/kb/171284).

In some situations, such as when you need to transport the display or clean its screen turn the display off for a period of time. You can turn it back on after.

To turn the display off

1. Press and hold the Power button ⏻ on the front control panel for two seconds.

To turn the display back on

Press the Power button on the front control panel.

Resetting the display

You can reset the display and the iQ appliance using the switch on the back of the

To perform a factory reset, see Restore factory settings on page 82. A factory reset returns all options to their default values.

To reset the display

1. Flick the switch to the OFF (O) position.

2. Flick the switch to the ON (l) position.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location a to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

- Do not attempt to move the display by yourself. The display is very heavy.

- Do not move the display by connecting a rope or wire to the handles on the bad display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.
2. Turn off the display by pressing and holding the Power button ⏻ on the front control panel for two seconds.
3. Flick the switch on the back of the display to the OFF (O) position.
4. Remove all accessible cables, connectors and antennae.
5. Remove the iQ appliance from the accessory slot.
6. Lift the display from its mounting location and insert it into its original shipping box

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended pe could cause permanent damage to the screen.

1. Remove the mounting brackets.

To transport the display

See Transporting the display on page 11.

Chapter 7

Troubleshooting the display 57
Resolving general issues...58
Resolving issues with power 58
Resolving issues with image or video...quality...59.....
Resolving issues with audio 61
Resolving issues with touch and digital ink 62
Troubleshooting the iQ system software 62
Resolving general issues.... 63
Resolving issues with SMART Notebook Player 64
Resolving issues with Browser 65
Resolving issues with Screen Share 65
Resolving issues with Android mobile devices 66
Resolving issues with Apple devices 67
Resolving issues with Chrome browser and Chromebook 68
Resolving issues with Windows computers 70
Advanced troubleshooting for Screen Share 72
Referring to the SMART knowledge base for additional troubleshooting_information
Contacting your reseller for additional support 73
Locating the display's serial number 73
Locating the iQ appliance serial number.... 73

This chapter explains how to troubleshoot issues with the display and its software.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including issues with:

• Power
• Video
• Image quality

CHAPTER7

TROUBLESHOOTING

• Audio
• Touch and digital ink

Resolving general issues

Issue Solutions

You've forgotten the lock screen password.	Contact SMART Support.
You forgot the Settings security password.	Contact SMART Support.
The display can't connect to a 5 GHz wireless network.	The wireless network may be operating on bands that the display doesn't support.Contact your network administrator.

Resolving issues with power

Issue Solutions

The display doesn't turn on and power light isn't lit.	Make sure the power cable is securely fastened to the power outlet and the display.
	NOTEIf the power cable is plugged into a power bar, make sure the power securely fastened to the power outlet and turned on.Make sure the switch on the backof the display is in the ON (I) position.Make sure the power outlet is working by testing it with a different device.Make sure the power cable is working by testing it with a different device.

The display turns on but nothing. Press the Power button to wake the display.

shows on the screen.

NOTE

The status light is red when the display is in a low power state.

• If the status light is solid green, see Resolving issues with image or video quality on the facing page.
• Restart the display. See Turning the display off and back on on page 53.

The display doesn't turn on when Make sure the computer is on.

you use a connected computer's. If the status light is red, press the display's Power button to wake the dis mouse or keyboard.

You're experiencing other issues with power, or the previous solutions don't resolve the issue. See Referring to the SMART knowledge base for additional troubleshooting information on page 73.

Resolving issues with image or video quality

Issue Solutions

You're experiencing the following • Set the connected computer's resolution and refresh rates to values that the or similar issues with image qualitydisplay supports.

• There are lines or snow on the screen.
• The image is flickering or flashing.

See Setting connected computers' resolutions and refresh rates on page 50.

• Open the on-screen display menu. If it appears correctly, the issue is with video input.
• Restart the display. See Turning the display off and back on on page 53.
• Make sure the cable is not longer than the maximum specified in the displ specifications.
• Make sure the cable is securely connected to the video connectors on the display and the computer.
• If the video connection uses and extender or goes through a wall socket, try connecting the display and computer directly.

You're experiencing the following or similar issues with video:

• The video is distorted.
• There is visual noise.
• The image is dim.

- Make sure any connected computers are on and not in Standby mode.

• Set the connected computers' resolution and refresh rate to values that the display supports.
  See Setting connected computers' resolutions and refresh rates on page 50.

• Restart the display and any connected computers.
  See Turning the display off and back on on page 53.

• Make sure the cable is not longer than the maximum specified in the displ specifications.

• Make sure the cable is securely connected to the video connectors on the display and the computer.
• If the video connection uses and extender or goes through a wall socket, try connecting the display and computer directly.

- Replace the video cable to determine if the issue is with the cable.

- Make sure the iQ appliance is securely installed in the accessory slot and power light is on.

- Make sure your computer's video driver is up to date.

There are bright spots on the screen.

NOTE

It is normal for some areas of screen to be slightly brighter than other, but these variations should be minor.

- Open the on-screen display menu. If it appears correctly, the issue is with video input.

• Take a photograph of the screen that shows the variation in brightness and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacer

- Make sure the cable is not longer than the maximum specified in the displ specifications.

- Make sure the cable is securely connected to the video connectors on the display and the computer.

- If the video connection uses and extender or goes through a wall socket, try connecting the display and computer directly.

Issue Solutions

Colors don't appear correctly.	·Minor differences in colors across displays are common. This issue is not unique to SMART products.·If you're using a VGA video input, use a different cable or connect a diffesource to see if the issue is with the cable or input source.·Make sure the cable is not longer than the maximum specified in the displ specifications.·Make sure the cable is securely connected to the video connectors on the display and the computer.·If the video connection uses and extender or goes through a wall socket, I connecting the display and computer directly.·Perform a factory reset.See Factory Reset on page 77.·Take a photograph of the screen that shows the issue with color and send SMART support. If SMART support determines that the issue is with the scr and the display is under warranty,you may be eligible for a replacement.
The image is cut off or shifted. left or right.	·Adjust the connected computers' video settings, particularly zoom, crop, underscan and overscan.See the computer's operating system documentation.·If the computer's desktop is entirely black,change it to gray or a different c·If the computer's desktop is extended across multiple screens, duplicate the desktop across the screens or use the display as the only screen.·Make sure the cable is not longer than the maximum specified in the displ specifications.·Make sure the cable is securely connected to the video connectors on the display and the computer.·If the video connection uses and extender or goes through a wall socket, I connecting the display and computer directly.
The image doesn't fill the entire screen.	Adjust the connected computers' video settings, particularly underscan or overscan.See your computer's operating system documentation.
A persistent image appears on theSee Image persistence or burn in on LCD displays. display.
The display is on, but nothing on the screen.	·Make sure any connected computers are on and not in Standby mode.·Make sure the screen is working by pressing Input on the front control panel and selecting the correct input source for your device.·Restart the display and any connected computers.See Turning the display off and back on on page 53.·Replace the video cable connecting the computer to the display to determine the issue is with the cable.·If the video source is HDCP-protected,make sure it's connected to an HDMI that supports a compatible version of HDCP.The HDMI 3 port supports only HDCP 1.4.Be sure to connect devices that use HDCP 2.2 to the HDMI 1 2 port.

A computer is connected to the. Make sure the computer is the currently selected input.
display, but only a "No Signal". Make sure the connected computer's video connector is configured to output message appears on the screen. supported video signal.See No video display output from a laptop.

Issue Solutions

No image appears on a device See Using a secondary display. you've connected to the display's HDMI OUT connector.

The image from a device • Make sure the computer's background is not a dark or solid-blackimage. connected to the VGA port is cut-off to a different video input source, then switch back to the VGA input. or not centered.

You're experiencing other issues. See Referring to the SMART knowledge base for additional troubleshooting with video or image quality, or then information on page 73. previous solutions don't resolve the issue.

Resolving issues with audio

Issue Solutions

You're experiencing the following. If you're using external speakers, make sure the speakers are turned on. or similar issues with audio: Make sure the cables connecting the display to the computer are securely. No sound is coming from the fastened.

• No sound is coming from speakers.
• Sound is coming from the speakers, but the volume is low.
• The sound is distorted or muffled.

NOTES

• The display's stereo 3.5 mm in connector works with the VGA input.

• Connecting an audio cable to the display's stereo 3.5 mm out connected disables the internal speakers.
  If you're using the display's S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connecting external speakers on page 25.

• Adjust the volume on the display and the connected computer, and make si both are not muted.

• Make sure the display is set as the default audio device for the connected computer.
  See the connected computer's operating system documentation.
• If you're using the display's integrated speakers, set the volume for the computer and any running applications to 80%, and then adjust the display's volume.
  OR
  If you're using external speakers, set the volume for the computer, any run applications and the display to 80%, and then adjust the speakers' volume.

A whine or buzzing sound is confiing displays emit some electrical noise. Such sounds may be more noticeable from the back of the display. with some displays than with others. However, if you hear noise from the the display, contact SMART Support.

• Make sure alldevices are connected to the same power outlet or power bar

- If the computer is connected to the display with analog audio cables (for example, 3.5 mm audio cable with the VGA video input), make sure you a using high-quality cables with electromagnetic interference (EMI) protection.

Make sure audio cables don't run alongside power cables.

- Use a digital HDMI connection for video and audio. Audio hum is far less common with digital connections than it is with analog.

You're experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with audio, or the previous solutions information on page 73. don't resolve the issue.

Resolving issues with touch and digital ink

Issue Solutions

You're experiencing the followingor similar issues with touch anddigital ink:When users touch or writethe screen, the pointer ordigital inkappears in thewrong place.Touch control and digital inkare intermittent.The display only responds totouch on part of the screen.Digital ink disappears as youwrite.	If you're using two pens, make sure they're at least 2" (5 cm) apart.Make sure you are not holding the pen near its tip, and that the pen isangle (90°) to the screen.orRestart the display.See Turning the display off and back on on page 53.Make sure the pen nib is not worn. Replacement pens are available from tStore for SMART Parts (seesmarttech.com/Support/PartsStore).Make sure you are using a SMART Board MX series interactive display pen.Use a known working pen from another SMART Board MX series interactivedisplay to checkif the issue is being caused by the pen.Clean the optical touch sensors. See Chapter 6: Maintaining the display onpage 51.Make sure SMART Product Drivers and SMART Ink are installed and running onany connected computers.Update the firmware.Confirm with the installers that the computer is connected to the display withonly a single cable.Remove any external infrared light sources such as sunlight, incandescent orarc lights, desk lamps and infrared audio devices or move the display to alocation in the room.Remove the display from the wall, calibrate it and confirm if this resolves thissue. If it does, checkthe wall and wallmount for issues.
The display responds to touchnot to writing with a pen.	butMake sure you are using a SMART Board MX series interactive display pen.Make sure the pen nib is not worn. A worn pen nib might be interpretedfinger touch.Replacement pens are available from the Store for SMART Parts(seesmarttech.com/Support/PartsStore).Reinstall or update SMART Product Drivers.
The display doesn't respond totouch at all.	A red X appearing on the SMART Product Drivers icon in your Windows taor Mac menu bar indicates that no display is connected. If a red X appeSMART Settings and use the connection wizard for assistance.Make sure any connected computers have detected the display's USBconnection and installed drivers. On Windows computers, open Device Manageand make sure there is no red X or yellow explanation mark (!) over theicon. On Mac computers, open System Information and ensure there are noerror messages in the display's row.
You can't write or draw inMicrosoft® Office.	Make sure you're using Microsoft Office 2013 or later.Reinstall or update SMART Product Drivers and SMART Ink.Refer to the SMART Ink user's guide (smarttech.com/kb/171190) for moreinformation about inking in Microsoft applications.

You're experiencing other issues. See Referring to the SMART knowledge base for additional troubleshooting with touch and digital ink, or the information on page 73. previous solutions don't resolve the issue.

Troubleshooting the iQ system software

CHAPTER7

TROUBLESHOOTING

This section explains how to troubleshoot the display's software.

This section explains how to troubleshoot the iQ system software.

Resolving general issues

Issue Solutions

An app or feature is missing or that iQ system software may not include that feature or app. available.See the iQ system software release notes.The app may be disabled in the iQ system software's Settings app.Select OPS in the input source menu to display the iQ experience.See XREF.

The iQ apps and features do notWait for several minutes after turning on the display or switching the input appear when the display is turned source to the iQ appliance (OPS in the input source menu). This startup d on.may be longer immediately after upgrading the iQ system software.The iQ appliance has stopped responding during startup or after a system software update. Turn off the display, unplug the power cable and wait at 30 seconds before reconnecting the power cable and turning the display ba on.

There is no output from the HDMake sure the device is connected to the HDMI-out connector on the displa video out connector.The connected HDMI sync device (for example, a display, video splitter, video extender or video capture system) may not support High-Bandwidth Digital Content Protection (HDCP) or may not support HDCP version 2.2.Make sure the sync device can receive and display HDMI content that is protected by HDCP 2.2.For more information, see SMART Board interactive fl panels and High-bandwidth Digital Content Protection (HDCP).

When updating the iQ system software with a USB drive, the update doesn't start.The installed iQ system software version may be the same as or newer tha version on the USB drive. Compare the version number of the current iQ system software with the ve number of the upgrade file on the USB drive.Follow the installation instructions provided on SMART's website when updating the iQ system software.TIPSMake sure the USB drive is FAT formatted.Make sure the file has not been renamed or unzipped.The file should be copied to the USB drive unmodified.Make sure the file is located in the root folder on the USB drive.

You can't write or draw digital inkCurrently,only the Browser and Screen Share appsupport acetates.on an acetate in the SMART Notebook Player or Whiteboard app.

When the acetate is open in the Close the acetate in the Whiteboard app before using the SMART kapp ap Whiteboard app, you can't connect connect to the display.the SMART kapp app to your display.

Issue Solutions

When turning on the display for tMake sure the iQ appliance is properly installed.

first time, a configuration code is required.

a. Turn off the display by flicking the power switch on the back of the
b. Disconnect the power cable from the outlet.
c. Remove the iQ appliance from the accessory slot.
d. Insert the iQ appliance into the accessory slot.
e. Connect the power cable to the outlet.
f. Turn on the display by flicking the power switch on the back of the

Resolving issues with SMART Notebook Player

Issue Solutions

There is an issue with SMART Notebook Player. • Make sure the iQ system software is connected to a network and the network configured properly. See Connecting the display and iQ appliance to a network on page 33.

The display's name doesn't appear Restart the display.

in the list of available devices.

See Turning the display off and back on on page 53.

• Make sure the iQ system software and computer are set to the correct data time.

You can't download • If you're using an iPhone, download the app from the Apple App Store. SMART Notebook Player to your mobile device. • Notebook Player is currently unavailable for Android devices.

You can't sign in to Notebook Use the Google or Microsoft account email associated with your SMART accor Player. to sign in.

No SMART Notebook files appear in the mobile app. Share a SMART Notebook file with the display to make it visible in the No Player app.

See the SMART Board MX series interactive displays user's guide (smarttech.com/kb/171284) and your computer's documentation.

The mobile device or Notebook The iQ system software or the mobile device can't connect to the Internet. Player is no longer connected to the settings for the iQ system software and the mobile device and try cor display. again.

The app can't generate a pairing Restarting the display can resolve this issue.

code.. See Turning the display off and back on on page 53. The NotebookPlayer mobile app can't be used to remotely control the SMART Notebook file on the display

Resolving issues with Browser

Issue Solutions

There is an issue with Browser.

• Make sure the iQ system software is connected to a network and the network is configured properly to allow an Internet connection.
  See Connecting the display and iQ appliance to a network on page 33.
• If Browser can't visit secure (https) websites, ensure the iQ system software's date and time are correct.
• Contact the system administrator.

Resolving issues with Screen Share

TIP

In some instances, restarting the Screen Share app and its discovery services resolves is with the app.

1. On the display, open the launcher.
2. Tap Settings
3. Scroll to Applications > Screen Share.
4. Tap Reset.

Resolving issues with Android mobile devices

Issue Solutions

The display's name doesn't appear. Make sure your mobile device is connected to the same network as the di in the list of available devices. Not all Android devices can initiate Screen Share from the notification drawer

Download the Google Home app from Google Play™ to use Screen Share.

- If your display is using a wired network connection, try connecting it to a network.

NOTE

Wired and wireless networks don't often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that's connected wirelessly.

- On your mobile device, turn Airplane mode on and then off again.

- Restart your Android mobile device.

NOTE

Restarting your Android device can clear network address information that your device had cached. Restarting the device can also reinitialize audio or video encoders that might have stopped working properly.

- Restart the display.

See Turning the display off and back on on page 53.

- If you've restarted your display and still don't see the display's name in the devices, wait several minutes and then try to connect to the display again.

- Ensure you have the latest operating software on your Android device. Make sure no system updates are pending for your Android device. See the devi user guide for more information.

The display's name appears in the Open the Screen Share app.

list of available devices but you can't. On the display, open the launcher.

b. Tap Screen Share.

The video is choppy or the audio if the network is slow or congested, Screen Share is affected. Contact the and video are not in sync. network administrator.

- Your mobile device could be connected to a different access point than you display, which can increase latency. Turn Airplane mode on and then off or mobile device to try to connect to a closer access point.

- Your mobile device may not be optimized for sharing its screen and is limi lower quality performance. Try connecting with a different mobile device.

- Ensure you have the latest operating software on your Android device. Make sure no system updates are pending for your Android device. See the devi user guide for more information.

The video has no audio.

- Make sure the volume on your Android device is turned up and the display is not muted.

- Turn up the volume on the display. See Front control panel on page 5.

- Restart your mobile device.

• Make sure you have the latest operating software on your Android mobile device.

Issue Solutions

The issues persist even after you've restarted your Android mobile device and ensured it is on the same network as the display.

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features. The system administrator should also make sure that device-to-device communication is not intentionally blocked. See Configuring the iQ appliance's network connection on page 33.

Resolving issues with Apple devices

Issue Solutions

The display's name doesn't appear. Make sure your mobile device or computer is on the same network as the in the list of available devices. display.

- If your display is using a wired network connection, try connecting it to a network.

NOTE

Wired and wireless networks don't often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that's connected wirelessly.

- On your mobile device, turn Airplane mode on and then off on your mobile device.

- Restart your mobile device.

NOTE

Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly.

- On your computer, turn Wi-Fi off and then backon, or disconnect and then reconnect the Ethernet cable.

- Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly.

- Restart your display. See Turning the display off and back on on page 53.

- If you've restarted your display and still don't see the display's name in the devices, wait several minutes and then try to connect to the display again.

• Make sure your computer or device has the latest operating system software.

The display's name appears in the Open the Screen Share app.

list of available devices but you can't. On the display, open the launcher.

connect to it.

b. Tap Screen Share

Issue Solutions

The video is choppy or the audio and video are not in sync.	and video are not in sync.	the network is slow or congested,Screen Share is affected. Contact the network administrator.The display and the mobile device or computer could be connected to diffe wireless access points, which can increase latency. On the mobile device, tu Airplane mode on and back off to try to connect to a closer access poir computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi of and then backon to try to connect to a closer access point.Reduce your computer's display resolution to 1920 × 1080 or lower.Make sure your computer or device has the latest operating system software.
The video has no audio.	The issues persist even after you've restarted your Mac computer or iOS mobile device and ensured they are on the same network as the display.	Make sure the volume on your iOS device is turned up and the display is not muted.Turn up the volume on the display.See Front control panel on page 5.Make sure the Ring/Silent switch isn't set to silent on your mobile device.
		Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features.The system administrator should also make sure that device-to-device communication is not intentionally blocked.See Configuring the iQ appliance's network connection on page 33.

Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display's name doesn't appear. Make sure your computer is on the same network as the display.

in the list of available devices. • If your display is using a wired network connection, try connecting it to a network.

NOTE

Wired and wireless networks don't often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that's connected wirelessly.

• On your computer, turn Wi-Fi off and then backon, or disconnect and then reconnect the Ethernet cable.
• Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly.

• For more information about the Google Cast browser extension, see Casting a tab or entire desktop.
• Restart your display. See Turning the display off and back on on page 53.
• If you've restarted your display and still don't see the display's name in the devices, wait several minutes and try to connect to the display again.

Issue Solutions

The display's name appears in the Open the Screen Share app.

list of available devices but you're a. On the display, open the launcher.

unable to connect to it.

b. Tap Screen Share.

The video is choppy or the audio if the network is slow or congested, Screen Share is affected. Contact the and video are not in sync. network administrator.

• Not all devices are designed for video encoding for Screen Sharing, so video streaming might not behave as expected.
• Screen Share has not been optimized for performance with Chromebooks. For best results, limit usage to static content.
• The display and the computer might be connected to different wireless access points, which can increase latency. On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off and then backon to try to a closer access point.

Parts of the image do not display if sharing content from a Chrome browser tab, share the entire desktop. See correctly when sharing streaming SMART Board MX series interactive displays user's guide video to the display. (smarttech.com/kb/171284).

The issues persist even after you've restarted your computer or mobile device and ensured they are on the same network as the display.

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features. The system administrator should also make sure that device-to-device communication is not intentionally blocked.

See Configuring the iQ appliance's network connection on page 33.

Resolving issues with Windows computers

Issue Solutions

The display's name doesn't appear Make sure your computer is on the same network as the display.

in the list of available devices. • If your display is using a wired network connection, try connecting it to a network.

NOTE

Wired and wireless networks don't often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that's connected wirelessly.

• On your computer, turn Wi-Fi off and then back on, or disconnect and ther reconnect the Ethernet cable.
• For a computer using Windows 10, make sure Airplane mode is turned off.
• Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly.

• Restart your display.
  See Turning the display off and back on on page 53.
• If you've restarted your display and still don't see the display's name in the devices, wait several minutes and try to connect to the display again.
  • Make sure the operating system on your computer is up to date.
• If you've restarted your display and still don't see the display's name in the devices, wait several minutes and then try to connect to the display again.
• A Mac computer, Apple mobile device or Android mobile device is sharing content with the display. Disconnect the computer or mobile device.

The display's name appears in the Open the Screen Share app.

list of available devices but you can't. On the display, open the launcher.

connect to it.

b. Tap Screen Share

The video is choppy or the audio if the network is slow or congested, Screen Share is affected. Contact the and video are not in sync. network administrator.

• The Wi-Fi signal could be weak. Contact your administrator.
- Your device could be connected to a different access point than your display which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point.
- Reduce your computer's resolution to 1920 × 1080 or lower.
- If you've restarted your display and still don't see the display's name in the devices, wait several minutes and then try to connect to the display again.
• Make sure the operating system on your computer is up to date.
- If you're using AirParrot software, make sure AirParrot is up to date.
- If you're using Chrome browser, make sure the browser is version 52 or la and is up to date.
- If you're using Miracast, move the computer closer to the display or to the : the display where the IQ appliance is installed.

Issue Solutions

When using Miracast, you can't add you can't add the display, wait for it to become ready and then try ag or connect to the display. doesn't work, restart your computer and the display. See Turning the display off and back on on page 53.

- Miracast works only when Wi-Fi is enabled on the display, even if the displ uses an Ethernet connection to the network. However, the display doesn't n to be connected to a wireless network.

- If your Windows 8.1 computer won't connect to the display, try removing and then adding it again.

a. On your computer, swipe in from the right edge of the screen, and tap Settings > Change PC settings. OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click Settings > Change PC settings.

b. Click PC and Devices > Devices.

c. Select the display, and then clickRemove Device.

d. On your computer, swipe in from the right edge of the screen, and tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click Devices.

e. Click Project > Add a wireless display

f. Select the display in the list of devices found, and follow the on-screen instructions.

- If you're using Miracast, move the computer closer to the display or to the display where the iQ appliance is installed.

When using Miracast, the text on your screen is fuzzy or images

stutter.

Projecting video or games to the display might not work well.

- If you're using Miracast, move the computer closer to the display or to the display where the iQ appliance is installed.

- Decrease the screen resolution on your Windows 8.1 and 10 computer.

a. On your computer, swipe in from the right edge of the screen, and tap Search. OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click Search.

b. Type Screen resolution in the search box and select Display settings.

c. Use the Resolution slider to choose a smaller screen resolution.

When using Miracast, audio plays• Disconnect the display and then reconnect.

on the computer rather than Check that the display is selected as the default audio device.

a. On your computer, swipe in from the right edge of the screen, and tap Search.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click Search.

b. Enter Sound in the search box and click Sound.

c. ClickPlayback, and make sure the display is selected as the default device.

Issue Solutions

The issues persist even after you've contact your system administrator. The network may need to be configured restarted your computer and allow Screen Share and other iQ features.

ensured it is on the same network. The system administrator should also make sure that device-to-device as the display. communication is not intentionally blocked.

See Configuring the iQ appliance's network connection on page 33.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers can't find the display.

• Organizations often blocka number of network ports. Ask the administrator to allow○ TCP ports 7000, 8008,8009,47000, 7100, 49228,50259○ UDP ports 62572 and 54780○ If using Google Cast,UDP port 1900○ If using Windows computer or a Mac computer, UDP port 5353.See To allow mobile devices and computers to use AirPlay and Google Couse the Screen Share app on page 36 for more information.• The display's casting ID may not have propagated yet through the network may be cached on the network when it's not actually available.Wait several minutes and attempt to connect again.

Screen Share is not working for. There might be an issue with the Windows firewall.

Windows computers.

- Windows 7 operating system: See Allow a program to communicate through Windows Firewall.

- Windows 8 operating system: See Windows Firewall from start to finish.

- Your antivirus product might be blocking access. See the antivirus product's f for more information.

Screen Share is not working for. There might be an issue with the Mac firewall. See OS X: About the application Mac computers. firewall.

• Your antivirus product might be blocking access. See the antivirus product's f for more information.
• The network must be configured to run Bonjour and mDNS, and Multicast m be enabled.

- Ensure your device and display are on the same VLAN or subnet.

AirPlay is not displaying on an iOS sure the iOS device is on the same network as the display.

- Try connecting the display with a wired network connection.

- See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch.

Issue Solutions

Screen Share is not working on. Ensure your Android device is on the same network as the display.

Android devices.

- Casting the screen is available on mobile devices running Android 4.4.2 or I

- Turn off the device's Power Saving mode.

- If you've downloaded the Google Cast app, see Cast your Android screen from the Chrome Cast app.

- Your antivirus product might be blocking access. See the antivirus product's f for more information.

- Your network consists of multiple access points connected to a single wireless LAN controller (WLC).

- See Chrome Cast Deployment Guide, Release 7.6.

See Chrome Cast mDNS Service in order to Cast Screen Configuration WLC.

Screen Share app closes • If your display is connected to a 2.4 GHz network, connect your display to unexpectedly or the video stops GHz network.

playing on the display. Select a less congested Wi-Fi channel.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information not included guide:

community.smarttech.com

Contacting your reseller for additional support

If an issue you're experiencing with the display persists or isn't covered in this guide of knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display's serial number

The display's serial number is located in the following places:

• On the bottom frame
  • On the back of the display

Locating the iQ appliance serial number

The iQ appliance's serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

Appendix A

Network settings 75
Application settings 75
System settings 76

You can access the iQ appliance's settings using the icon in the launcher.

Network settings

Option Values	Function	Notes
Wi-Fi	[N/A]	Shows which wireless network the display is connected to.	Turn on Wi-Fi to discover networks.
Status
Wi-Fi	[N/A]	Shows information about the wireless network the display is connected to.	[N/A]
Ethernet	[N/A]	Shows information about the network the display is connected to.	[N/A]
Bluetooth	[N/A]	Shows information about the display's Bluetooth	[N/A]

Application settings

Option Values	Function	Notes
Launcher	[Apps]	Select which apps appear in the launcher.	See page 47 for more information.
SMART Whiteboard
Whiteboard Storage	[N/A]	[N/A]	[N/A]
Library	On Off	Enables or disables saving whiteboard sessions	[N/A]

Option Values Function Notes

Save Whiteboards in Library	For 1 week For 1 Month Indefinitely	Sets how long the whiteboard [N/A] sessions are saved
Mobile App	[N/A] [N/A] [N/A]
Saving Whiteboards	On Off	Enables or disables the Capture this is off, the QR code is not function in the SMART kapp app-sible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app.
Sharing Whiteboards	On Off	Enables or disables the Invite If this is off, you're unable to invite function on the SMART kapp app-pole to your session.
Screen Share
Reset	[N/A] Closes and restarts Screen Share app and its discovery services troubleshooting step if a mobile device or computer can't find or connect to the display.

System settings

Option	Values	Function	Notes
Date & Time
Automatic Date & Time	On Off	Sets the display's date and automatically	Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See page 33.
Date	[N/A]	Sets the display's date	Disable Automatic date & time to set the date manually.
Time	[N/A]	Sets the display's time	Disable Automatic date & time to set the time manually.
24 Hour Time	On Off	Shows the display's time using the 24-hour clock
Time Zone	[N/A]	Sets the display's time zone	[N/A]
Language	[Languages]	Sets the language for the settings menu	To select a different language for the on-screen display menu, see [XREF].
Country	[Countries]	Sets the display's country	[N/A]
Diagnostics
Touch Calibration Wizard	[N/A]	[N/A]	This feature is not available for the display.

Option Values Function Notes

Factory Reset	[N/A] Resets all options to their default values	Only administrators should reset the display.
Save Log File	[N/A] Copy diagnostic logs to a USB drive	[N/A]
Improve the Experience	On Off	Sends usage statistics and [N/A] reports to SMART

▶ Security

LockDown Settings [N/A] Lockdown the display's settings using a certificate on a drive.	See Locking down the US Settings app for iQ system software on page 43 for more information.
Installcertificates [N/A] Installcertificates to connect to a network	[N/A]

• Clean up

Clean Up Policy	Disabled	Sets how often the display [N/A]
	Manually reset with the cleans up
	Clean Up button in the launcher
	1 hour
	2 hours
	3 hours
	1 day

• Clean Up the whiteboard
  [N/A] Saves the Whiteboard session to the Libra Whiteboard
  [N/A]
• Clean Up the browser\N/A] Closes the browser tabs and clears the cookies
  [N/A]
• Clean Up other [N/A] Closes open applications [N/A] applications

▶ Auto Update

Updates Channel

Stable ChannelBeta Channel

Sets which system software When switching from the Beta updates the display receives Channel to the Stable Channel,a factory reset occurs. See page 77for more information about factory reset.For more information about the Beta Channel, see Switching the iQ system software to the Beta channel on page 44

Option Values Function Notes

Check for Updates Now	[N/A]	Checks for updates to the system softwareNOTEThe display must be connected to the Internet to check for system software updates.	If an update is available, the text changes toApply update now.
About
Board Name	[N/A]	Select a name for your display [N/A]
Help	[N/A]	Shows the SMART support site [N/A]
Send Feedback	[N/A]	Send feedbackto SMART about the display experience	[N/A]
Board Details	[N/A]	[N/A] [N/A]
Build Number	[N/A]	Shows the iQappliance's serial number	To find the display's serial number, on the bottom frame or on the back of the display.
Serial Number	[N/A]	Shows the display's serial number	[N/A]
Firmware Details	[N/A]	[N/A] [N/A]
Touch controller version	[N/A]	[N/A] [N/A]
Scaler version	[N/A]	[N/A] [N/A]
Legal Information	[N/A]	[N/A] [N/A]
End User License Agreement	[N/A]	Shows the SMART end user license agreement	[N/A]
Open Source License	[N/A]	Shows the open source licenses [N/A]
SMART Intellectual Property	[N/A]	Shows the SMART intellectual property information	[N/A]

Chapter B

SMART Board MX

Accessing the display's settings 79.

Exiting the display's settings 79

Network .80

Screen lock 80

Advanced 81

Update .82

Recovery 82

About 83

Accessing the display's settings

You can access the display's settings using the Menu button on the front control panel.

Exiting the display's settings

To exit the display's settings:

Tap Exit

OR

press the Menu ≡ button on the front control panel

Network

Option Values Function Notes
Ethernet
• Ethernet	Enable Disable	Enables or disables connecting network with the wired RJ45 jacks	Enabling Ethernet disables Wi-Fi.
• Get IP address automatically	Enable Disable	The display automatically acquire an IP address from a DHCP seon on your network	Enabling Wi-Fi hotspot allows you to connect your mobile device to the display using Wi-Fi for screen sharing.
• Static IP address	Enable Disable	Enter a static IP address Use	the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.
• Wi-Fi	Enable Disable	Enables or disables connecting network wirelessly	Tton aon Wi-Fi to discover networks. Enabling Wi-Fi disables Ethernet.
Wi-Fi hotspot
• Wi-Fi hotspot	Enable Disable	Enables or disables the Wi-Fi hotspot	The lock screen appears after the display wakes up from sleep.
• Set up Wi-Fi hotspot[N/A] Sets the network name, security, password and access point frequency			Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.
• Network status	[N/A] Shows information about the display's current network connection		[N/A]

Screen lock

Option Values Function Notes
Lock screen mode
Lock screen mode	Enable Disable	Turns lock screen on or off	[N/A]
Image	[N/A] Select a custom image for the lock screen		Supports .png, .jpg, .bmp filesSave the wallpaper file to a USB drive and insert it into the USB port. See Front connector panel on page 5.
Disable	[N/A] Turns off the custom image for the lock screen		[N/A]

Option Values Function Notes

Lock screen password	Enable	Set a PIN to unlockthe lockscreen [N/A]
	Disable
Settings security	Enable	Set a PIN to access certain settings When Settings security is enabled, only Advanced and About settings are available. To access the other settings,tap the setting and enter the PIN.
	Disable

Advanced

Option Values Function Notes
Display
Wallpaper	[N/A] Sets the background image on the display	Only .png, .jpg, .bmp files are supportedSave the wallpaper file to a USB drive and insert it into the USB port. See Front connector panel on page 5.
Launcher	[Apps] Select which apps appear in the [N/A] launcher.
Home screen	[Apps] Select three apps to appear on the home screen	Tap the app you want to remove from the home screen. Then select the app you want to appear on the home screen instead.
HDMI out	480p1080p4K	Select the output resolution	Ensure the device that is receiving the display's HDMI out signal matches the selected output resolution.
Sleep	15 minutes30 minutes45 minutes60 minutesAlways on	When a time interval is selected, the iQ experience is selected, the display's screen will turn off when a time interval is selected. the connected computer or device is stillon.
Brightness and volume
Auto	[N/A]	Automatically sets the display's brightness based on the room brightness.	The ambient light sensor can detect the room brightness and adjust the display's screen brightness
Manual	[N/A]	Sets the display's brightness level	Disable Auto to set the brightness manually
Volume	[N/A]	Sets the display's volume level	[N/A]

Option Values Function Notes

OTA sever	[OTA servers]	Sets which server the display connects to for updates	Default is Auto.
		NOTEThe display must be connected to the Internet to checkfor system software updates.
Power saving mode	EnableDisable	Turns on or turns off power mode	Enabled by default.When enabled, power saving mode activates after 90 minutes of inactivity.Enabling Power saving mode makes RS-232 control of the display unavailable untilthe display is turned on using the power button on the front control panel .

Update

Option Values Function Notes
• Firmware version	[N/A] Shows technical information about the display's scalar firmware.	To see the firmware version use the About option (see About on the facing page.
• Update	[N/A] Checks for updates to the system software	If an update is available, the text changes to Apply update now.
		NOTEThe display must be connected to the Internet to checkfor system software updates. Check the display's network settings.To check the network settings, see Network on page 80.

Recovery

Option Values Function Notes
Restore user settings [N/A] Resets any options the user may have changed			[N/A]
Restore factory settings [N/A] Resets alloptions to their default values			Only administrators should reset the display.

About

Option Values Function Notes
Name	[N/A] Select a name for your display This name is different from the display name set in the iQ system software.
RAM	[N/A] Shows how much RAM is installed in the display [N/A]
Local storage	[N/A] Shows how much storage memory is available and how much is currently in use [N/A]
Resolution	[N/A] Shows the display's current screen resolution [N/A]
Android	[N/A] Shows the current version of the Android operating system on the display [N/A]
SMART Board MX series system version	[N/A] Shows the current version of the display's scalar firmware [N/A]
Touch kit	[N/A] Shows the current version of the touch system firmware [N/A]
MAC address	[N/A] Shows the network's MAC address [N/A]
License	[N/A] Shows licenses [N/A]

Chapter C

Connecting a computer to the display 86

Configuring the computer's serial interface settings...86....

Power states 87

Commands and responses...88....

Command inventory 89

Power state 90

Input 90

Brightness 90

Volume 91

Mute 91

Firmware version....91

Serial number 91

Part number 91

Resolving issues with remote management 92

You can connect a computer to the room control input on the display to remotely select inputs, change power and sleep states, and get information about the display's current set such as current input source, contrast and power state.

CHAPTERC

REMOTELY MANAGING THE DISPLAY

Connecting a computer to the display

Connect an RS-232 cable from the computer's serial port to the RS-232 connector on the of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cable have ends of the same type.

Configuring the computer's serial interface settings

Configure the computer's serial interface before sending commands to the display.

To configure the computer's serial interface

1. Turn on the display.
2. Turn on the computer, and then start the serial communications program or terminal program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept commands from the computer. If the command prompt (>) doesn't appear, press Enter your keyboard.

NOTE

If no message appears or an error message appears, the serial interface isn't config correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state	Description
ON	The display is in normal operating mode.
READY	The screen is off, but the display is ready to turn on when: ·A user presses the Power button ↓ on the front control panel. ·A user presses the Power button on the remote control. ·You send the set powerstate=on command.
STANDBY	The screen is off, and the display is in a low power state. The display READY state when: ·A user presses the Power button ↓ on the front control panel. ·A user presses the Power button on the remote control. ·You send the set powerstate=on command.
POWERSAVE	The screen is off, and the display is a very low power state. The dis enters ON state when: ·A user presses the Power button ↓ on the front control panel. ·A user presses the Power button on the remote control. ·You send the set powerstate=on command.

Power state Description

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off display.

With the exception of get powerstate and set powerstate, commands are available only when the display is in ON power state.

Commands and responses

To use the room control system to get information about the display or to adjust display type commands after the command prompt ( > ), and then wait for the display's response.

CORRECT

>get volume
volume=55
> 

If you type a command that the room control system doesn't recognize, you receive an command response.

The example contains an extra space in the volume command.

INCORRECT

>set vol ume=65
invalid cmd=set vol ume=65
> 

NOTES

• Use ASCII formatted commands.
• Commands aren't case-sensitive.
• You can use the BACKSPACE key when typing commands.
• Review each entry carefully before you press ENTER.
• Don't send another command until you receive the response and the next command prompt.

CHAPTERC

REMOTELY MANAGING THE DISPLAY

To identify the current value of a setting

Use a get command.

This example shows how to get the display's current volume setting:

>get volume
volume=55
> 

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65
volume=65
> 

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5
volume=70
> 

This example decreases the volume by 15:

>set volume-15
volume=55
> 

Command inventory

Power state

Get command Set command Response

get powerstate set powerstate[Value]		powerstate=[Value]
	Where [Value] is one of the following: [Value] is one of the following:
	=on	on
	=ready	ready
	=standby	standby
	=powersave	powersave
		updateon
		updateready

Input

Get command Set command Response
get input	set input[Value]Where [Value] is one of the following: [Value] is one of the following: =ops=hdmi1=hdmi2=hdmi3=vga

Brightness

Get command Set command Response
get brightness set brightness[Value]Where [Value] is one of the following: [Value] is a number between 5 and 100• +[Value]• -[Value]• =[5-100]	brightness=[Value]
	NOTEEnabling Auto Brightness overrides any brightness values set manually.

Volume

Get command Set command Response
get volume set volume[Value] volume=[Value] Where [Value] is one of the following: [Value] is a number between 0 and 100 • +[Value] • -[Value] • =[0-100]

Mute

Get command Set command Response
get mute set mute[Value] mute=[Value] Where [Value] is one of the following: [Value] is one of the following: • =on • on • =off • off

Firmware version

Get command Response
get fwversion fwversion=[Value] Where [Value] is the firmware version.

Serial number

Get command Response
get serialnum serialnum=[Value] Where [Value] is the display's serial number.

If multiple displays are connected, the response includes the serial numbers for all displays, separated by commas.

Part number

Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision.

CHAPTERC

REMOTELY MANAGING THE DISPLAY

Resolving issues with remote management

The following table presents common issues with remote management and explains how to resolve them.

Identify your display

To identify your display

1. Press Input on the front control panel.

A list of input sources appears.

1. If the input source list doesn't include SMART MX e^3 , the display is a SMART Board interactive display. The display has an iQ appliance installed.

If the input source list includes SMART MX e^3 , the display is a SMART Board MX100 interactive display. The display includes the e^3 experience.

HDMI 1 in, HDMI 2 in and HDMI 3 in

Resolution	Input	source	aspect	ratio	Mode	Refresh	rate
3840 × 2160	16:9				UHD / 2160p		59.94 Hz / 60 Hz50 Hz29.97 Hz / 30 Hz25 Hz23.98 Hz / 24 Hz
1920 × 1080	16:9				FHD / 1080p		59.94 Hz / 60 Hz50 Hz29.97 Hz / 30 Hz25 Hz23.98 Hz / 24 Hz
1360 × 768	16:9	[N/A]			60.015 Hz
1280 × 720	16:9				HD / 720p		59.94 Hz / 60 Hz50 Hz29.97 Hz / 30 Hz25 Hz23.98 Hz / 24 Hz
720 × 480	16:9	480p	(DVD Player)		60 Hz

VGA

Resolution	Input source aspect ratio	Mode	Refresh rate
1920 × 1080	16:9	[N/A]	60.000 Hz
1600 × 1200	4:3		60.000 Hz
1360 × 768	16:9		60.015 Hz

Resolution	Input	source	aspect	ratio	Mode	Refresh	rate
1280	× 1024	5:4	SXGA	60	60.020	Hz
1024	× 768	4:3	XGA	60					60.004	Hz
							XGA	70	70.069	Hz
							XGA	75	75.029	Hz
800	× 600	4:3	SVGA	60					60.317	Hz
							SVGA	72	72.188	Hz
							SVGA	75	75.000	Hz
640	× 480		4:3	VGA	60	59.940	Hz

Chapter F

compliance

SMART Technologies supports global efforts to ensure that electronic equipment is manufactured and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directive

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. See smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. The iQ appliance module contains a CR203:cell. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.