65U6N - TV HISENSE - Free user manual and instructions

Product Type	Television
Model	65U6N
Screen Size	65 inches (diagonal)
Display Resolution	4K UHD (3840 x 2160 pixels)
Display Technology	LED with Dolby Vision
Smart Platform	Google TV
Voice Control	Google Assistant & Alexa (far-field mic available on some models)
Wireless Connectivity	Wi-Fi 802.11 a/b/g/n/ac, Bluetooth
HDMI Ports	4 (one with eARC)
USB Ports	2 (USB 2.0)
Other Connections	Ethernet (LAN), Optical Audio Out, AV Composite, Headphone jack
Audio Output	20W speakers, Dolby Atmos, DTS Virtual:X
Power Consumption	~150W (typical), 0.5W standby
Dimensions (without stand)	Approx. 57.1 x 32.7 x 2.4 inches (1450 x 830 x 60 mm)
Weight (without stand)	Approx. 48.5 lbs (22 kg)
Weight (with stand)	Approx. 49.6 lbs (22.5 kg)
VESA Wall Mount	400 x 300 mm
Special Features	Game Mode, Filmmaker Mode, Sports Mode, Parental Controls, Screen Mirroring, AirPlay 2, HomeKit
Energy Star Certified	Yes

Frequently Asked Questions - 65U6N HISENSE

How do I connect my TV to the internet?

You can connect via Wi-Fi or Ethernet. For Wi-Fi, go to Settings > Network & Internet > Wi-Fi, select your network, and enter the password. For wired, plug an Ethernet cable into the TV's LAN port; the connection is automatic.

How do I use voice control on my Hisense 65U6N?

Press the voice button on the remote to activate Google Assistant. For hands-free (if supported), toggle the microphone switch on the TV and say 'Hey Google'. You can also set up Alexa via the Alexa app and My Brilliant Life account.

How can I mirror my phone screen to the TV?

Ensure the TV and phone are on the same Wi-Fi. On the TV, go to Apps > Connections Tips > Screen Sharing and turn it on. On your phone (Android/Windows), enable Smart View or Wireless Display and select the TV. For iPhone/iPad, use AirPlay from Control Center.

How do I reset the TV to factory settings?

Go to Settings > System > About > Reset > Factory reset. This will erase all data, accounts, and downloaded apps. Confirm and the TV will restart.

Why is there no sound from my TV?

Check if the TV is muted or volume is low. Ensure Audio Output is set to TV Speaker in Settings > Display & Sound > Audio Output. If using external speakers, verify connections and correct input. Also check if HDMI ARC/eARC is properly configured.

How do I enable Game Mode?

Press the Settings button, go to Display & Sound > Picture > General > Picture Mode, and select Game. This reduces input lag and optimizes picture for gaming.

How can I control external devices with the TV remote?

Enable HDMI-CEC by going to Settings > Channels & Inputs > Inputs > HDMI control and set to On. Connect CEC-compatible devices via HDMI. Then you can use the TV remote to power on/off and control basic functions of those devices.

What should I do if the TV turns off by itself?

Check if Sleep Timer or Auto Sleep is set in Settings > System > Power & Energy. Also, if HDMI-CEC is enabled, the TV may turn off when a connected CEC device turns off. Disable Device auto power off if needed.

How do I update the TV software?

Go to Settings > System > About > System update. The TV will check for updates. If available, follow on-screen instructions. Ensure the TV is connected to the internet. Alternatively, you can update via USB by downloading the firmware from the Hisense support site.

Can I use a Bluetooth headphone or speaker?

Yes. Go to Settings > Remotes & Accessories > Bluetooth and set Bluetooth to On. Pair your device. Then select it as audio output under Settings > Display & Sound > Audio Output > Bluetooth Speaker.

USER MANUAL 65U6N HISENSE

Before using the TV, please read this manual thoroughly and retain it for future reference.

Hisense

USER MANUAL

Before using the TV, please read this manual thoroughly and retain it for future reference.

Copyright Statement

© 2024 Hisense Company Ltd. All Rights Reserved.

All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws.

No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd.

Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:

USA: Hisense USA Corporation,

105 Satellite BLVD Suite I,

Suwanee, GA 30024

CANADA: Hisense Canada Co., Ltd

2550 Meadowvale Boulevard, Unit 1

Mississauga, ON, Canada

L5N 8C2

MEXICO

IMPORTER:

Hisense Mexico S. de R.L. de C.V.

Hisense, and any and all other Hisense product names, logo's, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.

©2024. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.

Disclaimer Page

**Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements or other communications related to this Hisense device (hereinafter "Device") made in any form whatsoever and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be available or capable of functioning as intended by the provider of the Application Services in any or all usage areas for reasons outside of Hisense's control, including but not limited to, Internet access, local service limitations, etc. Any purchase or use of the Device, including any Application Services, is purely at the user's risk. Application Services are provided on an as-available basis without warranties of any kind, either expressed or implied, that the Application Service will be uninterrupted or error-free, including but not limited to vagaries of weather, disruption of Service, acts of God, warranties of title, local or regional limitations, no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by Hisense, providers, affiliates, or contractors or their respective employees shall create such a warranty. Hisense specifically disclaims responsibility for any or all Application Services from functioning at any time, and by purchasing the Device, you accept such disclaimer without any claim on Hisense. You are solely responsible for providing an active and working connection to the Internet, along with any and all hardware and/or software necessary to use the Hisense Device as intended.

Disclaimer:

Images throughout this document are for illustrative purposes only and may differ from the actual product.

Contents

First-Time Use

Using the E-Manual....3

Home Screen....3

Connecting to the Internet....3

Using a Google Account....5

Selecting Inputs....6

Using the TV Voice Service....6

Enjoy Live TV

Channel Scan....7

Live Menu....7

Channel Edit....9

Learn about Live TV Support Settings....12

Benefits of Smart TV

Using Voice Control.... 15

Content Sharing....17

Using Apps....18

Apps Settings and Permissions....19

Enhanced Viewing....19

Connecting to External Devices

Connection Guide....21

Remote & Accessories....21

Connecting Bluetooth Devices....23

Connecting a Set Top Box....25

Connecting a Blu-ray or DVD Player....25

Sharing your Smart Phone/Computer Screen on the TV 25

Using AirPlay and HomeKit....26

Connecting USB Devices....27

Connecting Headphones....27

Connecting Audio Visual (AV) Devices....28

Connecting Speakers or Other Audio Receivers....29

Connecting a Digital Audio System with ARC/eARC....29

Connecting a PC....30

Settings Overview

Picture....31

Screen....36

Sound....38

Network & Internet 42

Contents

General....42

System message....45

Using Parental Control....46

Reset to Factory Default....47

Entertainment

Game....48

SoundBar Settings....49

Sports....49

Media....50

Accessibility Features

Captions Setup....54

High contrast text....54

Text to speech....55

Accessibility shortcut....55

TalkBack 55

Accessibility Menu Setup....55

Select to speak....56

Switch Access....56

Text-to-Speech (TTS) and Video Description functionalities on TV.... 56

Troubleshooting

FAQ....57

Troubleshooting Guide....64

Picture Issues....65

Sound Issues....66

Channel and Broadcast Issues....67

Network Issues....68

Apps Issues....69

Remote Control Issues....70

External Device Connection Issues....70

HDMI & CEC Issues....72

Voice Service Issues....73

Media Files....73

Other Issues....74

Using the E-Manual

View the embedded E-Manual that contains information about your TV's key features.

Disclaimer:

- Instructions and images through this manual are only for reference and may differ from the actual product.

Launch the E-Manual

Press 📍 button on your remote control to select Settings > System > Advanced System > E-Manual.

Scan the QR Code with your Smart Phone to open the E-Manual on your device.

Note:

• The black background icon stands for the button on the remote control.
• The grey background icon stands for the icons on the screen of the device for selecting.

Use the Buttons in the E-Manual

- Search

You can use Cicon on the top of the E-Manual to search for the product feature information, and the E-Manual will provide all the titles and content that contains the search information.

- Setting

You can use icon on the top of the E-Manual home screen to adjust the text size.

Home Screen

All TV functions can be accessed from the Home screen.

Display the Home Screen

Press 📄 button on your remote control to enter the Home screen.

To exit the Home screen, use your remote control or use the navigation buttons on the screen to move the cursor to other icons, press OK button to enter and select your desired service.

Connecting to the Internet

To get access to the Internet using a wired connection or connecting to an available wireless network.

Connect to a Wired (Ethernet) Network

To get access to the Internet using a wired connection, it is recommended to use a modem or router that supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most home networks already have DHCP.

See the illustration below.

After connecting to a wired (Ethernet) network:

Press 🧿 button on your remote control to select Settings > Network & Internet.

Go to ETHERNET section, and set the TV network by pressing OKutton to enter the submenu.

• ETHERNET

Show whether the Ethernet is connected.

- Proxy settings

You can set the proxy server.

- IP settings

Configure the IP setting for your network connection.

Related information

Network & Internet on page 42

Network Issues on page 68

My TV cannot connect to the network. on page 59

Connect to a Wireless Network

To connect to an available wireless network, make sure that you turn on your wireless router and have the wireless router's SSID and password before attempting to connect.

To get access to the Internet using a wireless connection:

Press 🙏 button on your remote control to select Settings > Network & Internet > Wi-Fi.

To get access to the Internet in a wireless way:

1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, and input the password.
4. If the network connection does not appear in the list, select See all to display all the list, or select Add new network to input a wireless network name, select the type of security mode, and enter password.

Note:

- The device uses the user's WIFI credentials to connect to the network.

Related information

Network & Internet on page 42

Network Issues on page 68

My TV cannot connect to the network. on page 59

Internet Related Features

- Content Sharing

To view media content, like videos, music or photos saved in your Android/iOS/PC device on your TV screen. For more information, please refer to Benefits of Smart TV > Content Sharing in this manual.

- Sharing your Smart Phone/Computer Screen on the TV

To mirror your mobile device or computer screen to the TV. For more information, please refer to Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in this manual.

Using a Google Account

Sign in with Google to get apps, Google Assistant, and personalized recommendations.

Signing into an account

When you turn on the TV for the first time, you can select Set up Google TV to sign into a Google Account by the setup guide, if you select Set up basic TV, you can also set it later by pressing 🔒 to select Set up Google TV.

- Set up with the Google Home app

- Set up on TV instead

Before signing into your Google account, make sure your TV is connected to the network. For more about network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this manual, after the network is connected, enter your E-mail/phone and password, select Sign In.

Adding a kid account

You can create a personalized space for your kid with access to content they love and tools to help keep you in control.

1. After the network is connected, ⚙ > Settings > Accounts & sign-in > Add a kid.

2. Set up Google TV for a kid in your family, you can do the same for more kids later.

Adding another account

You can use other accounts within Google apps like YouTube, but you won't see recommendations for those accounts on the Google TV home screen.

Before creating a new account, make sure your TV is connected to the network. For more about network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this manual.

1. After the network is connected, ⚙ > Settings > Accounts & Sign-in > Add an account.

2. Enter E-mail/phone and password.

3. Press OK

Selecting Inputs

Access to connected external devices including wireless connected devices.

Switch between external devices connected to the TV

1. Press INPUT button on your remote control.
2. Select your desired input source.

Edit the name of input sources

1. Press INPUT button on your remote control.
2. Press ➤ button to rename input.

Note:

• Maximum name length is 36 characters.

Using the TV Voice Service

Access the Voice Service

Press 📋 button on your remote control to access the Voice Service. Before use Voice Service, please pair bluetooth remote control to your TV first.

Use the remote microphone

You can enjoy interacting with the voice assistant using your voice by just pressing and holding the ⏻ button on your remote control.

Note:

• Voice Service feature may not be applicable in some models/countries/regions.
• Remote control with 📄 button is only available in some models/countries/regions.
• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms and conditions may be required to be agreed to.

Hands-free Voice Control

Interacting with Alexa or Google Voice by just using your voice, all hands-free. please refer to Benefits of Smart TV > Using Voice Control > Hands-free Voice Control

Channel Scan

You can scan for channels automatically or manually.

Note:

- Antenna/cable function may not be applicable in some models/countries/regions.

Auto Channel Scan

Automatically scan for channels to view programs from your TV source.

If no TV channels were saved before, you will be prompted to do a channel search.

In Live TV, /MENU > Channel Settings > Channels > Auto Channel Scan

Before you select Auto Channel Scan, you can press 📄 / MENU > Channel Settings > Channels > Tuner Mode to select Antenna or Cable.

Manual Scan

In Live TV, /MENU > Channel Settings > Channels > Manual Scan

Type in a channel to add it manually to your TV.

In Live TV, /MENU > Channel Settings > Channels > DTV Manual Scan

In Live TV, 📄 / 📋 > Channel Settings > Channels > ATV Manual Scan

Live Menu

You can obtain quick access to the channel list, favorite channel list or use relevant features with ease when watching TV programs.

Display Channel List

In Live TV, press 📄 button on the remote control to display the Channel List menu.

Learn about channel list sub-menu.

In Live TV, OK

TV List

Display Live TV channel categories, such as Cable and Antenna.

Fav

Display favorite lists.

History

Display the channels that have been watched for a period of time.

Search

Search for the content you want.

Edit

Edit the channel list.

Note:

• The picture is only for reference, and may differ from the actual product.
• The sub-menu options may vary depending on models/countries/regions.

Related information

Edit Channel List on page 9

Display Favorite Channel List

In Live TV, press OK > > to select FAV, and press OK button to display the favorite list.

Note:

• These steps should be operated under TV inputs.

Related information

Edit Favorite Channel List on page 10

Channel Edit

Manually edit the channel list or favorite channel list to your preference.

Edit Channel List

Before you can edit the channel list, Channel Scan must be completed first.

Note:

• The image is only for reference and may differ from the actual product.
• The sub-menu options may vary depending on models/countries/regions.

Enjoy Live TV

Manage the Channels

In Live TV, press OK > ➤ to select a Live TV channel category such as Antenna or Cable, then use D-pad to select Edit.

- Delete:

1. Select the channel you want to delete, or press Ⓞk select more channels.

2. Press ➤ button to delete.

- Restore: Press button or press 123 button to display the colour menu and select RED to enter the list of deleted channels. Press <button to restore the deleted channel.

Edit Favorite Channel List

Before you can edit the favorite list, Channel Scan must be completed first.

Add a channel to a favorite list

You can add channels from various reception types to the favorite list.

1. In Live TV, press 🔊 button to display the channel list.

2. Press ☐ / MENU button, select the channel(s) you want to add to the favorite list by pressing OK button.

Enjoy Live TV

1. Press <button to select Add to Favorite or a favourite list.
2. Press Okutton to confirm.
3. Then a heart-shape icon will appear next to the added channel.

Note:

• The image is only for reference and may differ from the actual product.
• The sub-menu options may vary depending on models/countries/regions.

Move or remove channels in a favorite list

If you want to remove favorite channels:

1. In Live TV, press OK > > > to select FAV, and press OK button to display the favorite list.
2. Press ☐ / MENU, select the channel(s) you want to delete to the favorite list by pressing OK button.
3. Press < button to select Delete Fav. Channel.
4. Press OKutton to confirm.
5. Then the channel you select will disappear on the FAV list.

Note:

• These steps should be operated under TV inputs.
- Before you edit the favorite lists, complete channel scan first.

Related information

Channel Scan on page 7

Learn about Live TV Support Settings

You can set audio language or default audio output language, etc.

Audio Language

You can choose the preferred audio language for the current program.

In Live TV, press 📄 /MENU > Channel Settings > Audio Language/Audio Language (MTS).

Note:

- The sub-menu options may vary depending on models/countries/regions.

Primary Audio/Secondary Audio

Press 📍 button on your remote control to select Settings > Channels & Inputs > Channels > Primary Audio/Secondary Audio.

- Primary Audio

Set the default audio output language for the type of digital broadcast content that you are viewing.

• Secondary Audio

Set the secondary audio output language for digital broadcast content.

Note:

• If your selected Primary Audio and Secondary Audio are included in the MTS list, the MTS list defaults to Primary Audio and Secondary Audio settings after you switch channel or turn on/off the TV.
• Some options in the above table may not be available in some models/countries/regions.
• The menu is only for reference and may differ from the actual product.

Audio Description

Enables broadcasted descriptive audio for visually impaired.

The menu is only for reference and may differ from the actual product.

Press 🎨 button on your remote control to select Settings > Channels & Inputs > Channels > Audio Description.

Related information

Accessibility Menu Setup on page 55

Guide

The Guide provides a convenient way to check TV programmes for the upcoming 7 days. The information displayed by the Guide is made available by the commercial television networks for digital channels only. The Guide also provides a simple way to record your favourite programmes and a reminder function, which can switch channels automatically at scheduled times, so that you will not miss programmes of interest. The availability and amount of programme information will vary depending on the broadcaster.

Note:

- The Guide function is only available for digital channels. Analogue channels are not supported.

Launch the Guide

In Live TV, press 📋 /MENU > Channel Settings > Guide to display programme guide.

Learn about the Guide menu

- Watch

In Guide, when a current programme is selected, press OK to switch to the channel you want to see.

- PVR/Reminder

In Guide, press ⚠/∨ button to select the channels. Press </> button to select programme based on the time schedule.

Press o!gutton to select PVR or Reminder.

Note:

- The PVR function may not be applicable in some models/countries/regions.

- Scheduled

In Guide, press [RED] button or press 123 button to display the colour menu and select RED. This will display a list of scheduled reminders and recordings.

- Detail

In Guide, press [GREEN] button or press 123 button to display the colour menu and select GREEN. Details of the selected programme will be displayed.

Note:

- This function may not be applicable in some models/countries/regions.

• 24h-

In Guide, press [YELLOW] button or press 123 button to display the colour menu and select YELLOW to select programmes of the previous day.

Enjoy Live TV

• 24h+

In Guide, press [BLUE] button or press 123 button to display the colour menu and select BLUE to select programmes of the next day.

Using Voice Control

Set up voice assistant to control your TV just by your voice.

Google Voice Setup

Voice Control may not be applicable in some models/countries/regions.

Google Assistant

You can ask for information, search for your favorite movies, control your TV and more, just by asking Google Assistant.

Before setting up Google Assistant, connect your TV to the network and sign in your Google account.

How to start Google Assistant

You can choose this way to start Google Assistant:

- Press 🖼 button on your remote control.

Note:

• To start Google Assistant, you need to pair the remote first.
• The Google Assistant function may not be applicable in some models/countries/regions.
• The setup steps above may vary depending on actual products.

Hands-free Voice Control

Google Assistant can answer your questions or help you change TV configuration.

When you turn on the TV for the first time, you can select Set up Google TV by the setup guide, if you select Set up basic TV, you can also select Set up Google TV on launcher later.

Note:

- Hands-free Voice Control may not be applicable in some models/countries/regions.

How to set up Hands-free Voice Control

1. Switch the control button on the bottom of the TV to turn on the microphone.
2. Pair the remote first, press 🖼 button several times to select "Yes, I'm in".
3. Start a conversation by saying "Hey Google", and the dialog bar appears at the top of the TV screen. At the same time, indicator lights illuminate.
4. Continue speaking, such as "What's the weather" or "volume up".

Screenless mode

Settings > System > Advanced System > Screenless Mode

Talk to Google Assistant when the screen is off.

In Screenless Mode, Google Assistant is always available to help even when the screen is not on. Just say "Hey Google".

This feature will affect standby power consumption. To turn it off, press ⚙ button, select Settings > System > Advanced System > Screenless Mode.

Note:

• Google Assistant and some features are available on limited country/region/language.
• Screenless mode is only for models with far-field Google Assistant.

Alexa Setup

Set up to control your TV with any Alexa-enabled devices. Alexa can help you change the TV configuration.

Using just your voice, you can change inputs, volume, channels, and more. Just ask Alexa.

What is required to control your TV with Amazon Alexa?

• Android TV models that support the Alexa skill.
• Amazon Echo device or Alexa App.
• Amazon account for Alexa App or Echo device, if you don't have the account, please create one before the setup process.
• My Brilliant Life account to link your TV, you can create it before the setup process or in the period.
  • Home network with Wi-Fi capabilities.
• For issues of accessing your Amazon account and using the Alexa app during setup, please visit amazon.com for help.

How to set up Alexa

1. Press ⚙, select Settings > System > Advanced System > TV control with Alexa.
2. Select Enable Now.
3. Link the TV to My Brilliant Life account. Scan the QR code with your phone, or visit the website on your phone or computer, sign in your My Brilliant Life account, and enter the code showed on the TV. The webpage and code will be expired after a few minutes.
4. Next, your TV screen shows a list of TV name. Select one from it or enter a custom name. Then, your TV will appear in the device name list on your phone or computer.
5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.
6. In the Alexa app, select Skills section, search and enable My Brilliant Life skill. Follow the instructions to link your Amazon account by entering the same My Brilliant Life account that you've signed on your TV.
7. After you enabled the skill and the TV is discovered in Alexa app, the TV page will automatically jump.
8. Now you can ask Alexa try some functions available for TV.

Note:

• Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your smart TV by using just your voice.
• After your My Brilliant Life account is created but you can't see the Link your TV step on your phone or computer, please sign out account and re-visit URL and sign in again.
• If you do not see "TV control with Alexa" in the System settings, then your TV does not support Alexa.
• The Alexa function may not be applicable in some models/countries/regions.
• The setup steps above may vary depending on actual products.

Voice Service Other Issues

If you want to turn on your TV with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home devices (e.g. Google Home, Google Nest Hub), please:

1. Turn on Screenless Mode(for FFM)/Wake on Cast (for No-FFM) at ⚙ > Settings > System > Advanced System.
2. Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network environment.

Note:

• Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa Echo or Google Home.
• This function may not be applicable in some models/countries/regions.

Related information

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

Content Sharing

Content Sharing allows you to view media content, like videos, music or photos saved in your Android/iOS/PC device on your TV screen.

Share Media Content from your Device

1. Connect your TV and Android/iOS/PC device to the same network.
2. Turn on Content Sharing at ⚙ > Settings > System > Advanced System > Content Sharing.
3. Turn on the content sharing function in your Android/iOS/PC device.
4. Find the TV name in the search list of your device and select it. Wait for the connection progress to complete.
5. On your Android/iOS/PC device, choose the media content you want to share on your TV.

graph LR
    A["TV"] -->|Select a media content to play on the TV| B["Mobile Device"]
    B --> C["Smartphone"]

Related information

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

Play Media Content from your Device on the TV

You can connect media content saved in your Android/iOS/PC device to your local network and play the content on your TV.

1. Connect your TV and Android/iOS/PC device to the same network.
2. Turn on Content Sharing at ⚙ > Settings > System > Advanced System > Content Sharing.
3. Make sure your media content in your Android/iOS/PC device are visible through the local network.

Benefits of Smart TV

1. On your TV, select a device with media content at ⚙ > Settings > Apps > See all apps > MediaCenter, or ⏻ > MediaCenter. The media content list in your Android/iOS/PC device appears.

2. Select a media content item from the list to play.

Note:

- Content may not be played depending on the file format.

- Content may not be played smoothly, or the function may not work properly due to the network condition.

Using Apps

Apps

From the Apps screen, there are many recommended apps for you, you can find your favorites and use them very easily.

You can find popular apps by App categories, other devices, etc.

Numerous factory-installed apps are available for you to choose for your entertainment preferences.

Install an App

Even though your TV has numerous factory-installed apps, there may be others that you would like to download.

To install an app:

1. From the Apps screen, you can use the search box to search for your apps and games that you want to install.

2. Select the Install. The selected app is installed on the TV.

Note:

- To use this function, your TV must be connected to the Internet.

- Adding apps is free, but it might cost you money when using some apps.

Manage Apps

To move an app:

1. From the Apps screen, use the navigation buttons on your remote control to select the app that you want to move. Long press OKutton.

2. Select Move.

3. Use the navigation buttons on your remote control to move the location of the app. Press OK button to confirm.

4. Press ← button to finish.

Remove an App

You can only delete apps that you've installed to the TV. Factory-installed apps can not be deleted.

To delete an app:

1. From the Apps screen, use the D-pad on your remote control to select the app that you want to remove. Long press OKutton and select view details.

Benefits of Smart TV

2. Select Uninstall.

1. A dialog message displays that asks "Do you want to uninstall this app?". Confirm OK and the app will be removed from all users on the device.

Note:

- If you don't find the app that you want to remove on the home page, you can press ⚙ > Settings > Apps > See all apps.

Apps Settings and Permissions

You can find all the apps on the TV at ⚙ > Settings > Apps > See all apps.

Select the app, you can see the app's Version, Storage used, or you can Open, Uninstall/Force stop, Uninstall updates, Disable, etc.

Clear data

Settings > Apps, select the app, then select Clear data.

All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc.

Clear cache

Clear cache of applications and system.

Clear defaults

Clear defaults for apps.

Permissions

If you turn on Remove permissions and free up space, you can protect your data, permissions for this app will be removed if the app is unused for a few months.

Enhanced Viewing

Press 🎨 button on your remote control to select Settings > System > Advanced System > Enhanced Viewing

You can turn on Enhanced Viewing features to enhance viewing experience.

This function may not be applicable in some models/countries/regions.

Automatic Content Recognition

Provide picture quality and audio quality adjustment for the current content.

This function may not be applicable in some models/countries/regions.

To use this function, you should accept End User License Agreement and smart feature privacy policy/terms and conditions.

You will see the other Enhanced Viewing settings change from a greyed out state to highlighted. When this occurs, Picture Mode Auto Adaptation and Sound Mode Auto Adaptation features will be enabled.

Picture Mode Auto Adaptation

Automatically switch to the best picture mode for the current content. This function may not be applicable in some models/countries/regions.

Sound Mode Auto Adaptation

Automatically switch to the best sound mode for the current content. This function may not be applicable in some models/countries/regions.

Connection Guide

Remote & Accessories

• Connect Remote Control
• Use HDMI & CEC
  • Control the TV with a Keyboard, Mouse or Gamepad

Connecting Bluetooth Devices

• Turn on Bluetooth Feature on your TV
• Connect a Bluetooth Device
• Listen to the Audio through Bluetooth Devices
• Listen to your Mobile Device Audio through the TV Bluetooth Speaker

Using AirPlay and HomeKit

• Using AirPlay
• Using HomeKit

Connecting Input Devices

• Set Top Bpx
• Blu-ray or DVD Player
  • Sharing your Smart Phone/Computer Screen on the TV
• USB Devices
  • Audio Visual(AV) Devices
  • PC

Connecting Output Devices

• Headphones
• Speakers or other Audio Receivers
  • Digital Audio System with ARC/eARC

Remote & Accessories

Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your Smart TV easily.

Connect Remote Control

Pair the Bluetooth remote control with the TV

1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be instructions on how to pair the remote control.
2. If your remote control fails to pair with TV, keep the remote control within 10 feet (304.8 cm) from the TV, hold ← and ↑ at the same time at least 3 seconds to start pairing until you see the light pulsing on the remote control.

Note:

• If your remote control fails to pair with TV, check the Bluetooth is set On by pressing ⚙ button to select Settings > Remotes & Accessories > Bluetooth to On.
• This function may not be applicable in some models/countries/regions.
• If an error occurred while trying to pair the remote control, it could have been caused by interference. Try to remove what is causing the interference and try pairing again.
• If an error occurred with the remote control while using sufficiently charged batteries, you can take out the batteries for 1\~2 seconds then insert them back again. Now the remote control will work normally.
• The remote control cannot be paired to the TV while the TV is in standby mode.

Use HDMI&CEC

Use the TV's remote to control external devices that are connected to the TV by an HDMI cable. The external devices need to support HDMI&CEC function.

Connecting an external device through HDMI&CEC function

Press 🧑 button to select Settings > Channels & Inputs > Inputs > HDMI control.

1. Set HDMI control to On.
2. Connect an HDMI&CEC compliant device to the TV.
3. Turn on the connected external device. The device is automatically connected to the TV. After connection is finished, you can access the menu of the connected device on your TV screen using your TV remote control and control the device.

Enabling device auto power off

Press 🧑 button to select Settings > Channels & Inputs > Inputs > Device auto power off.

Set to On to turn off CEC compatible external devices when the TV is turned off.

Enabling Serial/IP Control Port

Establish communication with PC through LAN or serial port on the TV, you can input commands on PC to control the TV, such as turn on/off the TV, select an input source or adjust the OSD menu, etc.

Press 🧑 button to select Settings > Channels & Inputs > Inputs > Serial/IP Control Port.

When set to On, the serial/IP control port can be used.

This function may not be applicable in some models/countries/regions.

Enabling TV auto power on

Press 🎨 button to select Settings > Channels & Inputs > Inputs > TV auto power on.

Set to On to turn on the TV when CEC compatible external devices is turned on.

This function may not be applicable in some models/countries/regions.

HDMI format function

In HDMI source, press ≡ / [MENU] button to select HDMI Format.

Connecting to External Devices

Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please select Standard format.

Note:

• HDMI cables must be used to connect HDMI & CEC compatible devices to your TV.
• The HDMI & CEC feature of the connected device must be turned on.
• If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features do not work.
• Depending on the connected HDMI device, the HDMI & CEC control feature may not work.
• The HDMI & CEC feature supports One Touch Play, Routing Control, System Standby, Device OSD Name Transfer, Remote Control Pass Through, Give Device Power Status, System Audio Control.

Related information

HDMI & CEC Issues on page 72

Control the TV with a Keyboard, Mouse or Gamepad

Connect a keyboard, mouse or gamepad to control your TV easily.

Connect a USB keyboard, mouse or gamepad

Plug the keyboard, mouse or gamepad cable into the USB port of your TV.

Connect a Bluetooth keyboard, mouse or gamepad

Find the Bluetooth device name in Settings > Remotes & Accessories and select it.

Note:

• Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some Apps.
• Bluetooth function may not be supported depending on the models/countries/regions.
• For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.

Related information

Connecting a Bluetooth Device on page 24

Connecting Bluetooth Devices

Press 🧑 button to select Settings > Remotes & Accessories > Bluetooth.

You can connect to devices using Bluetooth technology.

Note:

- Bluetooth function may not be applicable in some models/countries/regions.

Turn on Bluetooth Feature on your TV

Press 🧑 button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On.

If you want the TV can be searched by other Bluetooth devices, press ⚙ button to select Settings >

Remotes & Accessories > Bluetooth Visibility to On.

Connecting a Bluetooth Device

To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile devices:

1. Press 🧑 button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On.
2. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of the TV. To put your Bluetooth devices in pairing mode, refer to the user manual of devices.
3. Press 📍 button to select Settings > Remotes & Accessories > Pair accessory to put the TV in pairing mode. A list of available Bluetooth devices will be displayed.
4. Select the desired device from the list, then follow the onscreen instructions. If you are prompted to enter a passcode, refer to the user manual of the device. After pairing is completed, the device is connected and is stored to the TV.

Note:

- You need to unpair a paired device first if the maximum number of paired devices was reached.

For more information, please refer to Settings Overview > Sound > Configure Advanced Settings > Wired Headphone

Note:

• One Bluetooth speaker or Bluetooth headphone can be connected to the TV all the time, also you can select HeadPhone Only.
• Some compatibility issues may occur depending on the Bluetooth device support.
• Bluetooth keyboards may not be functional with some applications.
• The TV and Bluetooth devices may become disconnected if the distance between them is too long.
• This function may not be applicable in some models/countries/regions.

Listen to the Audio through Bluetooth Devices

1. Pair the Bluetooth audio devices using the TV's Bluetooth function. Refer to the user manual of your audio device such as Bluetooth speaker, sound bar and headphones for detailed connection steps and usage.
2. Press 📍 button on your remote control to select Settings > Display & Sound > Audio Output, and then select the Bluetooth Speaker option to listen to the audio through bluetooth devices.

Note:

• Compatibility issues may occur depending on the Bluetooth device.
• The TV and Bluetooth devices may become disconnected if the distance between them is too long.
• This function may not be applicable in some models/countries/regions.

Listen to your Mobile Device Audio through the TV Bluetooth Speaker

Mobile devices are connected to the TV via Bluetooth and audio is played via the TV speaker.

When your mobile device is connected to the TV via Bluetooth, you can play your mobile device music through the TV built-in speakers.

Go to your mobile settings to enable Bluetooth and choose the TV to connect.

To use this function, make sure to select TV Speaker at 📁 > Settings > Display & Sound > Audio Output.

Note:

- This function may not be applicable in some models/countries/regions.

Related information

Select Speakers on page 39

Connecting a Set Top Box

Before connecting a Set Top Box to the TV, make sure the TV and Set Top Box are switched off.

Most STB's can be connected via HDMI, HDMI offers the best picture and sound quality. For more information about how to connect a Set Top Box to your TV, please refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual.

When the connection is completed, turn on your TV and Set Top Box, switch to the input source by pressing the 📤 / 🔒 button, then select the → Input icon on Home screen or press the INPUT / ➕ button to change to the port that you connected your Set Top Box to.

Connecting a Blu-ray or DVD Player

Before connecting a Blu-ray or DVD player to the TV, make sure the TV and Blu-ray or DVD player are switched off.

It is recommended to connect your devices with a HDMI cable (if HDMI port is available) to enjoy better picture and sound quality. For more information about how to connect a Blu-ray or DVD player to your TV, please refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual.

When the connection is completed, turn on your TV and Blu-ray or DVD player, switch to the input source by pressing the ⏻ button, then select the ➕ Input icon on Home screen or press the INPUT / ➔ button to change to the port that you connected your Blu-ray or DVD player to.

Sharing your Smart Phone/Computer Screen on the TV

Mirror content from your mobile device to the TV. View videos, photos and more from your device on your TV screen.

Press 📄 button to select Apps > Connection Tips select Screen Sharing.

1. Connect your mobile device to the WLAN network.
2. Turn on the casting function of your Android/Windows10 device. The function name and location will be different according to your device. The feature may be called "Wireless display", "Smart view", "Wireless projection", etc.
3. Find the TV name in the searching list of your device and select it to connect to your TV. Your mobile device's screen will be mirrored once you select your TV. You can close Screen sharing application with BACK or EXIT button.

Note:

- Some mobile devices may not support casting feature.

Related information

Connect to a Wireless Network on page 4

Using AirPlay and HomeKit

Note:

• This function may not be applicable in some models/countries/regions.
• Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

Using AirPlay

Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your TV. Stream music and videos, share your photos, or mirror exactly what's on your device's screen.

AirPlay is a source in Inputs. Press the INPUT/ button on your remote control to show the input list, then select AirPlay to enter AirPlay. Then you can select AirPlay and HomeKit Settings. You can also find AirPlay and HomeKit settings in system settings on your TV.

How to use AirPlay:

1. Make sure your Apple device is connected to the same network as your TV.

2. Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your Apple device. Depending on the content, these steps may vary:

3. To mirror your device's screen, open Control Center and tap Screen Mirroring
   • To stream audio from supported music or podcast apps, tap AirPlay audio
   • To stream video from supported apps, tap AirPlay video

4. Select your TV from the list to begin using AirPlay.

Note:

• An AirPlay-enabled TV.
- The TV and Apple devices are connected to the same network.
- The icon is only for reference. In some apps, you may have to tap another icon first.
- If an AirPlay passcode appears on your TV screen, enter the passcode on your Apple device to continue.

Connecting to External Devices

Using HomeKit

Use HomeKit to easily and securely control your TV using your Apple devices.

1. To set up HomeKit, open AirPlay and HomeKit settings on the TV. Locate the HomeKit section and select 'Set Up'.
2. The HomeKit setup screen will display a pairing QR code on the TV. Use your iPhone or iPad to scan the QR code, then follow the on-screen directions to complete HomeKit setup.

Note:

• Available operations vary depending on the version of the app and software.

Connecting USB Devices

Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos, listening to music.

Diagram showing a monitor connected to a TV JACK USB cable via a cable (no text or symbols present)

• Support the USB disk 4G, 8G, 16G, 32G, 64G, 128G and other common market size, and 8T hard drive is currently supported.
  • Support format: NTFS, FAT32.
• Certain digital cameras may not be compatible with the TV.

Select the content you want to play or view. For more information, please refer to Entertainment > Media in this manual.

Connecting Headphones

You can connect a pair of headphones (not provided) to the HEADPHONE port on your TV. While the headphone is connected, the sound from the built-in speakers will be disabled. For more information, please refer to Settings Overview > Sound > Configure Advanced Settings > Wired Headphone

Note:

• Headphone port may not be available in some models.
• Headphones with microphones are not supported.

- If Wired Headphone is selected in Settings > Display & Sound > Audio Output, the headphone will have sound output.

Connecting Audio Visual (AV) Devices

Connect with a composite video cable

To connect an AV device with a composite video cable (not provided), see the illustration below.

When the connection is completed, using your remote control, press INPUT / 📋 button and select AV as the input source.

graph LR
    A["TV JACK AV IN"] --> B["Red(R) (not included)"]
    A --> C["White(L) (not included)"]
    A --> D["Yellow(Video) (not included)"]
    E["TV JACK AV IN"] --> F["Yellow or Green (Video)"]
    E --> G["White (L)"]
    E --> H["Red (R)"]
    H --> I["Video Cable"]
    I --> J["Audio Cable"]
    J --> K["White (L)"]
    J --> L["Red (R)"]
    M["VCR"] --> N["DVD Player/Recorder"]
    O["Video Camera"] --> P["Set-top box"]
    Q["Satellite Receiver"] --> R["Satellite antenna cable"]

Note:

• AV IN port(s) may vary depending on model type.
• AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices.

Connect with a HDMI cable

To connect an AV device with a HDMI cable (not provided), see the illustration below.

When the connection is completed, using your remote control, press INPUT / button, and select the corresponding HDMI input.

Note:

• Please refer to the User Manual of your device for step-by-step instructions.
• Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device settings. Please consult your device user manual for instructions.
• If there is no sound from your TV, configure the device audio settings.

Related information

Use HDMI&CEC on page 22

Connecting Speakers or Other Audio Receivers

To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below.

Ensure the audio connected devices are switched on before switching on the TV.

When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume, and use your digital audio system to control the volume.

graph LR
    A["TV JACK<br>DIGITAL AUDIO OUT"] -->|Digital Audio Cable (not included)| B["Digital Sound Bar"]
    B --> C["Audio Amplifier"]
    C --> D["Powerless Bass Speaker"]
    D --> E["Speaker"]

Note:

• If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting to External Devices > Connecting a Digital Audio System with ARC in this manual.
• You can connect the DIGITAL AUDIO OUT port on the back of the TV to the optical port on the amplifier. Then go to ⚙ > Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Format to choose to select Dolby Audio - Dolby Digital to receive the Dolby Digital audio.

Related information

Select Speakers on page 39

Connecting a Digital Audio System with ARC/eARC

If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature to send sound from the TV by a HDMI cable to a digital sound system, you can connect it to the HDMI (ARC/eARC) port of your TV.

By using this feature, you can also control the sound system with your TV remote instead of using the remotes for each device.

graph LR
    A["TV JACK"] -->|HDMI| B["ARC/eARC"]
    B --> C["HDMI cable (not included)"]
    C --> D["Audio Amplifier/Speaker/Digital Sound Bar"]

After the connection:

1. Power on the sound system.
2. If the device supports eARC function, press 🎨 button on your remote control to select Settings > Display & Sound > Audio Output > HDMI (ARC/eARC).

Note:

• Audio receiver must support ARC function.
- If the device has an Input Selector feature, then make sure to change it to TV.

Connecting to External Devices

- When this port is used for ARC function, it can be used as signal input when a DVD is connected to an amplifier and the amplifier is connected to the TV at the same time. Some amplifiers may not support series connection.

Related information

Select Speakers on page 39

Connecting a PC

You can connect a PC to the TV with a HDMI cable to use your TV as a PC monitor.

After connecting the PC, press INPUT / button. Select the connected PC as the input source.

Note:

• For better image quality, set the PC's resolution, and make sure the resolution is supported by the TV.
• If there is no sound from your TV, change the PC's audio settings.
• If you want to connect your PC and TV wirelessly, please refer to Benefits of Smart TV > Content Sharing or Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in this manual.

Picture

Adjust picture general settings and other advanced picture settings.

General Settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General.

Choose a picture mode

Apply Picture Settings

Content Type Auto Detection

Auto Picture Mode

Netflix Calibrated Mode

Smart Scene

Enhanced Viewing Angle

Automatic Light Sensor

Light Sensor Shift

Auto White Balance

Choose a picture mode

Press 🧑 button on your remote control to select Settings > Display & Sound > Picture > General >

Picture Mode.

Select a pre-set picture mode to best suit the content you are viewing.

Note:

- Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

When you use a normal signal

If you would like to configure the settings for your picture, then there are some types of picture modes available:

- Vivid(Dynamic)

You can enjoy vivid experience.

- Standard

Use Standard mode for watching normal content, such as News, Drama or Documentaries.

- Energy Saving

Energy Saving mode can save energy.

- PC/Game

Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV.

- Sports(Football)

Optimized picture for watching sports.

- Theater

Theater corresponds to the quality effect of different ambient brightness scenes.

• FILMMAKER MODE

A picture quality mode.

When you use a HDR signal

HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colors. Bright whites look brighter and dark blacks look darker. TV can display a wide range of colors.

Note:

- When you use a HDR signal, the picture mode is HDR picture mode.

When you use a Dolby Vision signal

Inspired by cinema technology, Dolby Vision is the format that allows your TV to deliver a full range of colors, high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration.

Note:

- When you use a Dolby Vision signal, the picture mode is Dolby Vision picture mode.

Apply Picture Settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Apply Picture Settings.

Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or just current source.

Content Type Auto Detection

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Content Type Auto Detection.

Enable to automatically detect the Filmmaker Mode or IMAX Mode tags in the content, and implement the preferred picture settings contained within.

Auto Picture Mode

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Auto Picture Mode.

Automatically sets the picture mode based on the content.

Note:

• This menu is displayed only when ACR is turned on. It is automatically set to On.
• This function may not be applicable in some models/countries/regions.

Netflix Calibrated Mode

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Netflix Calibrated Mode.

Watch Netflix with originally intended picture quality.

Note:

- This function may not be applicable in some models/countries/regions.

Smart Scene

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Smart Scene.

Set to On to enable your TV to analyze the current scene and automatically optimizes the picture quality on all input sources.

Note:

• Some specific application has explicit constraints that the content recognition is not allowed.
• This function may not be applicable in some models/countries/regions.

Enhanced Viewing Angle

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Enhanced Viewing Angle.

Set to On to optimize your viewing angle to improve the picture quality when watching the TV from the side, and you will enjoy a better watching experience.

Note:

- This function may not be applicable in some models/countries/regions.

Automatic Light Sensor

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Automatic Light Sensor.

Enable the TV to automatically adjust the picture settings according to the amount of ambient light in your room.

You can turn on or off the Automatic Light Sensor. Automatically adjust screen colour temperature based on ambient colour temperature, and you can adjust the Colour temperature level of the screen.

Note:

• This function may not be applicable in some models/countries/regions.
• When this menu is turned on, picture mode can't be used.

Light Sensor Shift

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Light Sensor Shift.

Adjust the lower point of the dynamic backlight adjustment scope. This is a money-saving feature because it reduces power consumption.

Note:

• If you set Automatic Light Sensor to be On, The Light Sensor Shift menu can be selected.
• When you select Dolby Vision as picture mode, this menu can't be showed.
• This function may not be applicable in some models/countries/regions.

Auto White Balance

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Auto White Balance.

Optimize the color temperature for the current condition of ambient light.

Note:

• If you set Automatic Light Sensor to be On, The Auto White Balance menu can be selected.
• This function may not be applicable in some models/countries/regions.

Related information

Picture Issues on page 65

Use the Brightness function

Press 🧑 button on your remote control to select Settings > Display & Sound > Picture > Brightness.

You can configure picture mode settings that provides the best viewing experience. Options may not be applicable depending on your model/country/region and the picture mode you selected.

- Dynamic Backlight Control (or Local Dimming if support)

Enable the TV to automatically adjust the backlight by sections according to the changes in the image and increase the contrast.

- Peaking Brightness

Adjust the Peaking Brightness by sections according to the changes in image. This feature is adjustable only when Local dimming is on.

- Brightness

Adjust the Brightness level to generate lighter or darker images.

- Contrast

Adjust the Contrast level to increase or decrease how bright images appear.

- Black Level

Adjust the HDMI Level to enhance current content.

- Dark Detail

Enhance the dark details by analysing the luminance level of the signal in real time.

- Gamma

Adjust the Gamma to alter how the TV will respond to the grayscale content. In a dark room choose a Higher number like 2.2. In a brighter area select a Lower number like 2.0. In general, 2.4 is normally recommended.

• Active Contrast

Automatically darken dark areas and lighten light areas of images to see more details.

• Dynamic Tone Mapping

Automatically adjust brightness and gradient balance by analysing the brightness level of HDR content.

This function may not be applicable in some models/countries/regions and only be visible when in HDR mode.

• HDMI Dynamic Range

Adjust the HDMI signal range to be more suitable for the content. (HDMI mode only)

Adjust the picture quality for each picture mode

Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

Color

Press 🧑 button on your remote control to select Settings > Display & Sound > Picture > Color.

Adjust the Hue, Saturation and Brightness of the color.

• Color

Adjust the color intensity of the picture for a more vibrant image.

• Hue

Adjust the hue of the picture.

• Color Temperature

Adjust how warm (red) or cool (blue) the white areas of an image appears.

- Low Blue Light

Eye care: reduce the emission of blue light.

This function may not be applicable in some models/countries/regions.

- Color Space

Change the range of colors the TV displays.

Clarity

Press 🧑 button on your remote control to select Settings > Display & Sound > Picture > Clarity.

Enhance the sharpness and details of the picture. Adjust the fast-moving object's smoothness and motion clarity.

- Sharpness

Adjust how sharp or soft edges of images appear.

- Smooth Gradient

Eliminates image layering and dark field noise.

This function may not be applicable in some models/countries/regions.

- Super Resolution

Enhance image detail, eliminate image edge jagging, and adjust dynamically according to the image content.

- Noise Reduction

Improve how clear the picture appears by reducing noise.

• MPEG Noise Reduction

Reduce MPEG block noise to provide clearer edge transitions.

- Motion Enhancement

Reduce seeing afterimages that are left on the screen when viewing fast-moving objects.

If you select Custom, you can configure Blur Reduction and Judder Reduction manually.

- Motion Clearness

Improve how clear the picture appears when viewing.

This function may not be applicable in some models/countries/regions.

Configure Calibration Settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > Calibration Settings.

- Color Tuner

Adjust the Hue, Saturation and Brightness of the six primary color and Flesh Tone.

- White Balance

Adjust the intensity of red, green and blue lights to view the true colors of all images in the picture.

- Gamma Calibration

Adjust selected Gamma curve. Advanced 20 point gamma calibration and required professional color calibration tools.

- RGB Only

View images based on default settings or choose the color red, blue or green.

- Calman Service

Adjust the picture quality of the TV by a Calman client on PC.

Note:

• Some function may not be applicable in some models/countries/regions.
• Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

Reset the picture settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > Reset.

Reset current picture settings back to the factory setting.

Screen

Change the picture size and use the overscan function.

Note:

- This function may vary depending on the version of the software.

Change the Picture Size

Press 🧑 button on your remote control to select Settings > Display & Sound > Screen > Picture Size.

You can adjust the Aspect Ratio to stretch or zoom the picture.

You can choose from the following settings: Auto, 4:3, Zoom, 16:9, 21:9 or 32:9.

Note:

- The options above may not be applicable in some input sources.

• Using special functions to change the size of the displayed image (e.g. changing the height/width ratio) for the purpose of public display or commercial gain, may infringe on copyright laws.
• If the aspect ratio of the selected format is different from the TV transmission or video content, it can distort the picture.
• When connecting a PC to the TV via HDMI input, fast moving images may become distorted.

Related information

Picture Issues on page 65

Use the Overscan function

Press 🧑 button on your remote control to select Settings > Display & Sound > Screen > Overscan.

Change the video size settings to slightly crop the edges of the displayed image.

Panel Maintenance

Panel Refresh

Perform the panel refresh function to reduce image retention effects.

Due to the optical characteristics of OLED displays, image retention may occur after the TV has been used for an extended period of time. Panel Refresh is recommended to correct picture quality issues and prevent image retention.

Do not remove the power plug from the socket when you want to turn off the TV. Please press the power button on the remote to turn the TV off and Panel Refresh will be operated automatically when the TV is in standby mode.

The power indicator light will blink when Panel Refresh is in progress. The whole progress will be completed within 10 minutes, during the process, the screen will be turned off, once completed the TV will go to standby mode.

You could also choose to manually start Panel Refresh.

To manually start Panel Refresh, press 🎨 button on your remote control to select Settings > Display & Sound > Screen > Panel Refresh.

Note:

- This function is only available for OLED models.

Panel Maintenance

Perform fast maintenance to correct picture quality issues after your TV has been turned on for an extended period of time. This process will be completed within 10 minutes. During the process, the screen will be turned off, please do not disconnect the power to the TV.

Flashing light indicates panel maintenance in progress.(The colour and position of the flashing light will vary depending on the model.)

If the TV is switched on during the maintenance, the process will be stopped.

You could also choose to manually start Panel Maintenance. To manually start this function, press 📍 button on your remote control to select Settings > Display & Sound > Screen > Panel Maintenance.

Note:

- This function is only available for OLED models.

Settings Overview

- Do not touch the display during the maintenance process.

Screen Shift

Helps to reduce image retention on the OLED TV by employing an imperceivable pixel shift algorithm.

Press 🎨 button on your remote control to select Settings > Display & Sound > Screen > Screen Shift.

Note:

- This function is only available for OLED models.

- When you select Panel Refresh menu, press"0000", show this menu.

Sound

Adjust sound mode and other advanced sound settings.

Choose a Sound Mode

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Mode.

You can select a preset sound mode suitable for the content type or the listening environment.

- Auto Mode

The sound mode will be adjusted automatically.

- Standard

In Standard mode, the TV delivers a flat frequency response, which preserves the natural characteristics of the original sound.

- Theater

Theater mode increases the surround sound effect and provides a more prominent bass response.

- Sports(Football)

Optimized sound for watching Sports events.

- Music

In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction.

- Speech

In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the human voice.

- Late Night

In Late Night mode, the TV will improve the reproduction and clarity of the human voice with a low volume level.

- Intelligent Sound

When the Intelligent Sound is on, the TV recognizes the sound and enhances the sound quality.

Note:

- Auto mode and Intelligent Sound may not be applicable in some models/countries/regions.

- Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

Related information

Sound Issues on page 66

Select Speakers

Press 🧑 button on your remote control to select Settings > Display & Sound > Audio Output.

Select the speakers which you want to use.

• TV Speaker
- HDMI (ARC/eARC)
• OPTICAL (S/PDIF)
- Bluetooth Speaker
- Wired Headphone

Adjust the Sound Quality

Note:

• Some function may not be applicable in some models/countries/regions.
• Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

Dolby Atmos

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Dolby Atmos.

Set Dolby Atmos to On to enhance the richness of sound, and you can enjoy an immersive listening experience.

This function is only applicable when Intelligent Sound Mode is not selected.

DTS Virtual:X

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > DTS Virtual:X.

Enable for getting three-dimensional surround sound.

This function is only applicable when Intelligent Sound Mode is not selected.

Auto Acoustic Tuning

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced > Auto Acoustic Tuning.

Optimise the sound output acoustics according to the listening environment.

Note:

• This function is only applicable when Intelligent Sound Mode is not selected.
• This function may not be applicable in some models/countries/regions.

Equalizer

Press 📍 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced > Equalizer.

Boost the volume at different frequencies.

This function is only applicable when Intelligent Sound Mode is not selected.

Wall Mount Setup

Press 📍 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced > Wall Mount Setup.

Automatically optimize the sound based on the position of the TV.

Wall Mount Setup is only available when you select TV speaker as audio output.

Subwoofer

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced > Subwoofer.

Internal subwoofer provides a better bass effect. The switch needs to be turned on when the subwoofer is connected to the TV.

Balance

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced > Balance.

Adjust the left and right speaker strength to optimize audio for a specific location.

Auto Volume Control

Press 🙏 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Auto Volume Control.

Activate to prevent the volume from changing when you switch TV channels.

Volume Level

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Volume Level.

Balance the sound volume of each source.

Lip Sync

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Lip Sync.

Synchronize the displayed image with the audio output.

Related information

Sound Issues

Configure Advanced Settings

Tune the audio settings and quality of the TV.

Note:

- Some function may not be applicable in some models/countries/regions.

- Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

eARC

Press 🧙 button on your remote control to select Settings > Display & Sound > Sound > eARC.

Enable for higher fidelity audio transmission supported by audio device. This feature is available to set when

Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC).

Digital Audio Out

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > Digital Audio Out.

Select the digital audio output format that best suits the audio device type.

- Pass Through

The audio device outputs without any processing.

• Digital Audio Format

Select the digital audio output format that best suits the audio device type.

- Digital Audio Delay

Adjust the digital audio output delay time to sync audio from an external speaker with the images on the TV.

Note:

• This feature is available to set when 📁 > ⚙️ > Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC) or OPTICAL (S/PDIF).
• When using optical connection, PCM and Dolby Digital are suggested.
• If your external audio device does not support Dolby or DTS, PCM is suggested.

HDMI Audio Device Guide

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > HDMI Audio Device Guide.

Click this menu to jump to the connection guide page.

Wired Headphone

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > Wired Headphone.

Set the sound output mode through headphones.

After connecting your wired or Bluetooth headphone, or other external audio amplifiers, you can set up your TV to your preference.

- Headphone Mode

Change the way audio is sent through the type of device that's connected to your TV Audio Out port.

This function may not be applicable in some models/countries/regions.

- Headphone Volume

Independently adjust the volume of wired headphones.

Audio Only

Press 🧑 button on your remote control to select Settings > Display & Sound > Sound > Audio Only.

When you select this option, the screen will not display the picture. You can only listen to the audio.

Press any button except the power button, volume buttons and mute button to restore the picture.

Related information

Connecting Bluetooth Devices on page 23

Connecting Headphones on page 27

Connecting Speakers or Other Audio Receivers on page 29

Connecting a Digital Audio System with ARC on page 29

Resetting the sound settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Reset.

Reset current audio settings to factory mode.

Network & Internet

You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot.

For additional information about Network & Internet, please refer to First Time Use > Connecting to the Internet in this manual.

Scanning always available

Press 🎨 button on your remote control to select Settings > Network & Internet > Scanning always available.

Let Google's location service and other apps scan for networks, even when Wi-Fi is off.

Related information

My TV cannot connect to the network. on page 59

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

General

You can set up system settings.

Note:

- The menus displayed vary depending on models/countries/regions.

Set Time

Press 🧑 button on your remote control to select Settings > System > Date & Time.

• Automatic date & time

Set to use network-provided time. You can also set the current time manually when Off is selected. When Off is selected, the TV Network may not be working properly.

- Set date

Set the date.

- Set time

Set the time.

- Set time zone

Select your time zone.

- Use 24-hour format

Set the time to display in a 12 or 24-hour format.

Use Timer

Press 🧑 button on your remote control to select Settings > System > Power & Energy > Power.

- Sleep Timer

Set the sleep timer to automatically turn the TV off within a specified time: off, 10 Minutes, 20 Minutes, 30 Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.

- Power On Timer Type

Set the type: Off, Daily, Once.

- Power On Timer

Set the clock for the time you want the TV to turn on automatically.

- Power Off Timer Type

Set the type: Off, Daily, Once.

- Power Off Timer

Set the clock for the time you want the TV to turn off automatically.

Set Language

Press 🎨 button on your remote control to select Settings > System > Language.

Adjust the default Language settings for the TV.

Configure Device Preferences Settings

Keyboard

Press 🧑 button on your remote control to select Settings > System > Keyboard.

Adjust the default settings for the keyboard.

Storage

Press 🧑 button on your remote control to select Settings > System > Storage.

View the TV storage.

Ambient mode

Press 🧑 button on your remote control to select Settings > System > Ambient mode.

Activate a screensaver when your TV displays a still image for a period of time. Set the time according to your preference.

Power & Energy

Press 🧑 button on your remote control to select Settings > System > Power & Energy.

Power on behavior

Select the screen to start when powering on the TV.

You can select Home screen or Last input.

Power & Energy

Turn off display after 15 minutes, 20 minutes, 30 minutes, 1 hour, 4 hours, 8 hours, 12 hours, 24 hours, Never.

Power

You can set Power LED ON or OFF, set Power On Mode to Remember, Standby, On, set Sleep Timer, Auto Sleep, and Power On Timer Type.

System sounds

Press 🙏 button on your remote control to select Settings > System > System sounds.

This is a switch for system sounds.

Related information

Use Timer on page 43

Configure Advanced System Settings

Press 🧑 button on your remote control to select Settings > System > Advanced System.

Screenless Mode

If your models support Hands-free Voice Control function, when the Screenless Mode is set to Off, the Google Assistant will not available when the screen is off, you also will not be able to remotely wake up the TV through external devices. In screenless Mode, the Google Assistant is always available to help even when the screen is not on. Just say "OK Google/Hey Google".

This feature will affect standby power consumption when it is set to On.

Note:

• The Google Assistant and some features are available on limited country/region/language.
• This function may not be applicable in some models.

Wake on Cast

You can enable or disable Wake on Cast function which is able to remotely wake up the TV through external devices.

Note:

- This function may not be applicable in some models/countries/regions.

Product Registration

Visit https://www.hisense-usa.com/support/register or scan the QR code with another device (cellphone, tablet..) to complete your registration.

Settings Overview

Note:

• The website and the QR code may be different in some countries/regions.
• This function may not be applicable in some models/countries/regions.

E-Manual

Scan QR code to display E-Manual.

Using the E-Manual

Clear Cache

Clear cache of applications and system.

System message

You can set up support settings.

Note:

- The menus displayed vary depending on models/countries/regions.

System message

Press 🎨 button on your remote control to select Settings > System > Advanced System > Help > System message.

View system message, including: Serial Number, Service Code, Software Version, etc.

Support information

Press 🎨 button on your remote control to select Settings > System > Advanced System > Help > Support information.

View Support URL, Support Number, Email, etc.

Signal Information

Press MENU / ≡ button on your remote control to select Help > Signal Information.

Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc.

System Update

Press 🧑 button on your remote control to select Settings > System > About > System update.

Set your TV to receive the latest firmware. Provide software updates to continuously enhance your TV and correct any issues that may impact your user experience; therefore, recommend you to keep your TV connected to the Internet to automatically receive updates when they are available.

Set Usage Mode

Set the TV to use in Home or Store mode.

Home Mode

Select Home Mode for normal TV usage.

If you want to switch to Store Mode when the TV is in Home Mode, turn on Store Mode at ⚙ > Settings > System > Advanced System.

Store Mode

Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions and is only intended for use in retail stores.

When Store Mode is selected, press / MENU button on your remote control to enter store mode settings.

If you want to switch to Home Mode when the TV is in Store Mode, press 📄 / [MENU] button on your remote control to enter Store Mode Settings and choose Home Mode. Alternatively, turn off Store Mode at ⚙ > Settings > System > Advanced System.

Note:

• Enabling Store Mode could increase energy consumption.
• How to exit Store Mode varies depending on models/countries/regions.

Using Parental Control

Press 🧑 button to select Settings > System > Advanced System > Parental Control.

The Parental Control setting allows you to block content that is not appropriate for children to watch.

- Locks

Turning Parental Control On

1. Turn on Locks to enable the Parental Control function.
2. Create PIN window displays. Using the D-pad on your remote control, create the password.
3. You will see other Parental Control settings change from a greyed out state to highlighted. When this occurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking, Input Blocking, Change PIN and Reset features.

- Scheduled Blocking

Block certain channels, programs and inputs during certain periods of time.

- Channel Blocking

Block selected channels.

- Program Blocking

Block programs by ratings.

- Input Blocking

Block selected inputs.

- Change PIN

Change the PIN that you use to access Parental Control.

Note:

If you forget your password, call the Consumer Electronics Care Centre.

- Reset

Reset Parental Control back to the factory setting.

Reset to Factory Default

Press 🧑 button on your remote control to select Settings > System > About > Reset > Factory reset.

Restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Game

You can connect to your game console and set up settings to optimize the TV screen for better gaming performance.

Connect a Game Console

You can connect your game console with an HDMI cable to the TV.

To start a game from a game console:

1. Switch on your game console.

2. Press ⚙ button on your remote control to select Inputs or press INPUT/ button. Select the connected game console as the input source.

3. Start the game.

You can enable the game mode to optimize your TV's settings when playing games with a game console.

Related information

Enabling game mode on page 48

Enabling game mode

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Picture Mode > Game.

Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV.

Game Mode will allow:

• Reducing input lag to make sure every press or click matches what is happening on the screen;
• Improving responsiveness to produce very little motion blur;
• Processing YUV 4:4:4 format signals precisely to present accurate image colors.

Note:

- This function may not be applicable in some input sources or applications.

Related information

Connect a Game Console on page 48

Enabling instant game response

Press 🧑 button to select Settings > Display & Sound > Game Settings > Instant Game Response.

You can enjoy a smooth viewing experience with external device connected to the TV when Instant Game Response is turned on.

Note:

- When Game mode is selected, Instant Game Response will not be switched off automatically.

Enabling FreeSync/PC Sync

Press 🎨 button to select Settings > Display & Sound > Game Settings > FreeSync/PC Sync.

You can enjoy a smooth viewing experience with external device connected to the TV when FreeSync/PC Sync is turned on.

This function may not be applicable in some models/countries/regions.

Enabling High Refresh Rate Mode

Press 🧑 button to select Settings > Display & Sound > Game Settings > High Refresh Rate Mode.

Activation of the high refresh rate mode can improve the smoothness of the game screen.

This function may not be applicable in some models/countries/regions.

SoundBar Settings

When the soundbar device is connected to the TV, You can change the SoundBar Settings at Settings menu for best device sound quality.

When the ARC device is connected to the TV, the sound output is automatically switched to ARC, if the user switches to other sound output channels, the soundbar menu cannot be adjusted, and the sound menu of TV can be adjusted.

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > SoundBar Settings.

When you connect a soundbar with an HDMI cable, you should set HDMI control to On. ⚙ > Settings > Channels & InputsInputs > HDMI control.

• EQ Modes

You can select Music, Movie, News, Sport, Night.

- Surround Modes

You can set to On to turn on the Surround Modes.

- Bass Level/Treble Level/Dimmer Level

You can adjust Bass Level/Treble Level/Dimmer Level.

- Reset

Reset current SoundBar Settings to factory mode.

Note:

• This function is only applicable for the specific soundbar types.
• Options may differ depending on the model type.

Sports

Sports mode setup in picture or sound settings

Press 🎨 button on your remote control to select Settings > Display & Sound > Picture > General > Picture Mode > Sports(Football).

Optimized picture for watching sports.

Press 🎨 button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Mode > Sports(Football).

Optimized sound for watching sports events.

Media

Media is a central location for you to view or listen to different types of content, such as photos, music and movies. You can view media content through the following methods:

• A USB thumb drive or hard drive.
- Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that are stored on compatible personal device and play or view the content on your TV.

By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to the TV, its name also appears on the Media screen.

For more information about Content Sharing, please refer to Benefits of Smart TV > Content Sharing in this manual.

Enjoy Photos/Audio/Video Stored on a USB Device

You have some ways to enter Media:

• Press 📄 button to select MediaCenter from your Apps list on home page.
• Press button to select Settings > Apps > See all apps > MediaCenter > Open.

Then select connected devices.

Select the content you want to play on the screen, like pictures, videos and music.

1 Search the content you want to play.
2 Arrange the content list by Grid, List.
3 Sort the content list by Name, Date Modified, Size.
4 Filter the content list by All Media, Music, Photos, Videos, Recording.
5 Create a photo, music, or video playlist.

Entertainment

Note:

• Some options in the above table may not be available in some models/countries/regions.
• The image is only for reference and may differ from the actual product.

Play Background Music while Viewing Pictures

1. Choose a picture to display.
2. Press 🔊 button to display control bar.
3. Select and choose your music to create a Music Playlist.

Now you can play background music while viewing pictures.

Media format

Due to differences in programming tools and other factors, some of the file formats that are listed may not be supported.

The listed formats may not be supported depending on the model.

Video Format

Container Video Codec File Extension Name Resolution and Frame Rate
MPEG program stream	MPEG1 720 x 576 @ 30fps, .VOB, .MPG,MPEG
	MPEG2 3840 x 2160 @ 30fps
	MPEG4 1920 x 1080 @ 60fps
	H.264	3840 x 2160 @ 60fps
MPEG transport stream	HEVC/H.265 3840 x 2160 @ 60fps
	MPEG4 1920 x 1080 @ 60fps
	H.264 3840 x 2160 @ 60fps
	VC1 1920 x 1080 @ 60fps
	MPEG1 720 x 576 @ 30fps
	MPEG2	3840 x 2160 @ 30fps
MP4	VP8 1920 x 1080 @ 60fps, .mov
	AV1	3840 x 2160 @ 60fps
	HEVC/H.265
	MPEG1	720 x 576 @ 30fps
	MPEG2 3840 x 2160 @ 30fps
	MPEG4	1920 x 1080 @ 60fps
	H.263 1408 x 1152 @ 60fps
	WMV3	1920 x 1080 @ 60fps
	VC1
	H.264	3840 x 2160 @ 60fps

Entertainment

Container Video Codec File Extension Name Resolution and Frame Rate
	Motion JPEG 1920 x 1080 @ 60fps
MKV	VP9	.mkv	3840 x 2160 @ 60fps
	HEVC/H.265
	MPEG1		720 x 576 @ 30fps
	MPEG2 3840 x 2160 @ 30fps
	MPEG4 1920 x 1080 @ 60fps
	H.264 3840 x 2160 @ 60fps
	WMV3		1920 x 1080 @ 60fps
	VC1
	Motion JPEG
	VP8
	AV1		3840 x 2160 @ 60fps
AVI	HEVC/H.265 3840 x 2160 @ 60fps
	MPEG1		720 x 576 @ 30fps
	MPEG2 3840 x 2160 @ 30fps
	MPEG4 1920 x 1080 @ 60fps
	H.263 1408 x 1152 @ 60fps
	H.264 3840 x 2160 @ 60fps
	WMV3		1920 x 1080 @ 60fps
	VC1
	Motion JPEG
	VP8
FLV	HEVC/H.265 3840 x 2160 @ 60fps
	MPEG4 1920 x 1080 @ 60fps
	H.263 1408 x 1152 @ 60fps
	H.264		3840 x 2160 @ 60fps
WEBM	VP9 3840 x 2160 @ 60fps@ebm
	VP8 1920 x 1080 @ 60fps
	AV1		3840 x 2160 @ 60fps

Audio Format

Container Audio Codec File Extension Name
WAV	MPEG1/2Layer1	.wav

Entertainment

Container Audio Codec File Extension Name
	MPEG1/2Layer2
	MPEG1/2/2.5Layer3
	AAC-LC, HEAAC
	DTS, DTS HD
	LPCM
MP3	MPEG1/2Layer1	.mp3
	MPEG1/2Layer2
	MPEG1/2/2.5Layer3
AAC AAC-LC, HEAAC .aac
	WMA7, WMA8, WMA9WMA	.wma, .wmv
	WMA10 Pro
FLAC FLAC .flac
OGG OPUS .ogg

Photo Format

Image Photo Resolution
	Baseline 16383 x 16383JPEG
	Progressive 1920 x 1080
PNG	8192 x 4320
BMP
GIF
WebP 3840 x 2160

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

Captions Setup

Press 🧑 button on your remote control to select Settings > System > Accessibility > Captions.

Displays and sets the closed captions. You can set display options and select caption style.

Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product.

Closed Captioning

This function may not be applicable in TV source.

- Closed Captioning

You can switch between Off, On and On when mute in Channel mode.

Analog Closed Caption

Select an Analog Closed Caption setting from Off, CC1-CC4, TEXT1-TEXT4.

• Digital Closed Caption

Select a Digital Closed Caption: Off, Service1-Service6.

• Digital Caption Style

There are two caption styles. One is the Auto, while the other is the Custom style where you can adjust the Font Size, Font Style, Font Color, Font Opacity, Background Color etc.

Display Options

- Display

Turn on or off display menu.

- Language

Set the Menu Audio language.

- Text size

Set the menu text size.

Caption Style

• White on black
• Black on white
• Yellow on black
• Yellow on blue
• Custom

High contrast text

Press 🧑 button on your remote control to select Settings > System > Accessibility > High contrast text.

Improves contrast for visually impaired.

Text to speech

Press 🧑 button on your remote control to select Settings > System > Accessibility > Text to speech.

Let you specify text-to-speech engine details and speech rate.

• Speech Services by Google
• Engine configuration
• Speech rate

Speed at which the text is spoken.

- Listen to an example

Play a short demonstration of speech synthesis.

- Default language status

English (United Stated) is fully supported.

Accessibility shortcut

Press 🎨 button on your remote control to select Settings > System > Accessibility > Accessibility shortcut.

When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an accessibility feature.

TalkBack

Press 📧 button on your remote control to select Settings > System > Accessibility > TalkBack

Controls spoken feedback for visually impaired users.

Enable TalkBack

- Enable

You can trun on or stop TalkBack. TalkBack can collect all of the text you type, except passwords. This includes personal data such as credit card numbers.

TalkBack settings

• Speech volume
  Set the Menu Audio volume.
• Verbosity
• Sound
• Customize Focus indicator
  • Help
• Advanced settings
• Open TalkBack at the Play Store

Accessibility Menu Setup

Press 🎨 button on your remote control to select Settings > System > Accessibility > Accessibility menu.

Accessibility function provides menu options and audio descriptions to aid the visually or hearing impaired.

Enable Accessibility Menu

- Enable

You can trun on or stop Accessibility Menu.

- Large buttons

- Help & feedback

Select to speak

Press 🎨 button on your remote control to select Settings > System > Accessibility > Select to speak.

Switch Access

Press 🧑 button on your remote control to select Setting > System > Accessibility > Switch Access

Switch Access can collect all of the text you type, except passwords. This includes personal data such as credit card numbers.

Text-to-Speech (TTS) and Video Description functionalities on TV

Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programmes. Text-to-Speech can convert written text into voice to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programmes that will describe the main visual elements which visually impaired users may not be able to see.

Follow the steps below to enable the functions:

1. Press 📄 button on your remote control.

2. Next, select Settings > Channels & Inputs > Channels.

3. Select Audio Description to turn On or Off.

When Audio Description is turned On, then the contents of each menu displayed can be broadcasted out.

Note:

- This function may not be applicable in some models/countries/regions.

FAQ

In this section you will find the answers to the most frequently asked questions.

• There is no picture, or the picture is black and white.
- There is no sound or the sound is too low at maximum volume.
• My TV cannot connect to the network.
• I have connected an external source to my TV but I get no picture and/or sound.
• The remote control does not work.
- Schedule Recording cannot be used.

There is no picture, or the picture is black and white.

- Check input cable connections. Incorrect connections may cause colour problems or a blank screen.

Hand inserting a small object into a screen device (no text or symbols visible)

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.
• Check if the Color is set to 50 or higher at > Settings > Display & Sound > Picture > Color.
• Press 🏠 button on your remote control and select ⚙ Settings > Display & Sound > Picture > Brightness and Color, check and adjust the settings.
• Switch to other channels or contents to check if the picture colour is normal.
• Unplug the TV power cord from AC outlet and re-plug it after 60 seconds.

There is no sound or the sound is too low at maximum volume.

• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound.
• Press volume button on your remote control to check the volume settings.

• Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.
• Make sure that the audio cable is connected to the correct audio output connector on the external device.
• Check input cable connection to the TV. Incorrect connections may cause no sound.

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.
• Check whether TV Speaker is selected at > Settings > Display & Sound > Audio Output.

My TV cannot connect to the network.

Before you review the solutions below, perform self-diagnosis to find the problem.

Check network status at ⚙ > Settings > System > About > Status.

When connected to a wireless network

• Try to connect a wireless network again. Please carefully enter the password, especially for capital and small letters. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wireless Network in this manual.
• You can connect other wireless device to the same network. If the connection also fails, contact your Internet service provider.
• You can connect the TV to a wired network. If the wired network connection succeeds, there is an issue with your wireless modem/router.
• Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As much as possible, make sure there's no wall between the TV and router.

Troubleshooting

• Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones, operating within the same radio frequency range may interfere with the TV. If you use the TV and other wireless devices simultaneously, you may experience a worse network performance. Please power off these wireless devices or move them further away.
• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.
• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.

Two identical wireless devices with antennas and a USB port, shown from different angles (no text or symbols)

- If the issue is not improved after following the steps above, you can try using a wired network connection. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired (Ethernet) Network in this manual.

When connected to a wired network

• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.
• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.
• Make sure one end of the network cable is securely connected on the back of the TV, the other end securely connected to an external modem/router. Any loose connection may cause unstable or disconnected network.

I have connected an external source to my TV but I get no picture and/or sound.

- Check whether the connection between the external device and your TV is correct and secure.

Troubleshooting

Illustration of a hand inserting a small object into a device screen (no text or symbols visible)

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.
• If the signal is intermittent, unplug the TV power cord from AC outlet and reconnect after 60 seconds.

The remote control does not work.

- Confirm that the TV still has power and is operational. Press the power button on the TV to determine if the problem is with the remote control or not.

Troubleshooting

- Check the indicator on the remote control. (some remote controls do not support this function)

If the TV is not responding to the remote control, then please check if the indicator on the remote control flashes when any button is pressed.

If the indicator does not flash when the remote control button is pressed, the battery power may be low. You can replace the batteries with new ones. For solar remote control, you can charge it by exposing the solar panel to light or using a USB type-C cable.

Exterior view of a modern office building (no signage)

• Check the orientation of each battery. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment. This method is only applicable for battery-replaceable remote control models.
• If the battery power is normal, take out the batteries, press any key for 1\~2 seconds, and install batteries back into the remote. This method is only applicable for battery-replaceable remote control models.
• Use the remote control within an appropriate operation range. The remote control can work at a distance of up to 8 meters in front of the TV.
• Keep the TV remote sensor area clear from obstacles. Use the remote control when there are no obstacles between the TV and the remote control.

Illustration of a remote control unit next to a flat-screen TV screen, with no visible text or symbols.

• If the remote is not working, try to keep interferences such as wireless LAN access point, microwaves, or other Bluetooth devices away when using the remote control.
  • For Bluetooth remote controls, try re-pairing the remote control with the TV by pressing and holding the

← and

utton at the same time at least 3 seconds.

Schedule Recording cannot be used.

- Check if there is a storage device connected to the TV.

• Check the free space of the storage device. The function will not work if there is not enough storage space on the device.
• Check whether your storage device is damaged. In this case, files cannot be stored. If so, it is suggested to format your storage device.

- Recording will automatically stop if the signal becomes too weak.

Illustration of stylized mountains and water lilies on a blue sky with horizontal stripes (no text or symbols)

Note:

• Recording function may not work if the read/write speed of the USB device is too slow.
• Recording function may not work because the storage format of your device is unsupported.
• The Recording functions may not be applicable in some models/countries/regions.

Troubleshooting Guide

Please first try the following steps to resolve the issues:

• Check whether the TV has updated the latest software
• Restart or reset the TV

If the issue persists, select the following issues bellow to start troubleshooting:

cture Issues Sound Issues

hannel and Broadcast Issues Network Issues

op Issues Remote Control Issues

xternal Device Connection Issues HDMI & CEC Issues

voice Service Issues Media Files

ther Issues

If the solutions do not help you resolve the issues, please contact our service centre.

Restart or reset your TV

If the TV has problems such as a delay between the picture and sound or connection fails to external devices, you can try to restart your TV first to troubleshoot the issue. If the problems persist, reset your TV to the factory default. Before you start, remove any external USB devices from the TV.

Restart your TV

1. Press the power button on your remote control or press the power button on the TV to turn it off. For some models, press the power button on the TV to display the on-screen menu, and press the button again to move the focus to Power off to turn off the TV.
2. Unplug the TV power cord from AC outlet and reconnect after 60 seconds.
3. Press the power button on your remote control or press the power button on the TV to turn it on.

Note:

- Restart your TV will not clear your personal settings, information and data.

Reset your TV

Please note that reset will clear your personal settings, information and data. Find more specific operation steps in Settings Overview > Reset to Factory Default in this manual.

Picture Issues

Please check the items below.

The picture is distorted, blurry or flickering, or cuts out momentarily.

There are dots, horizontal or vertical lines on the screen.

The brightness cannot be adjusted.

The picture is distorted, blurry or flickering, or cuts out momentarily.

• Press 🏠 button on your remote control and select ⚙ Settings > Display & Sound > Picture > Clarity to adjust Clarity settings.
• Make sure that the connection cable or the cable connector is not damaged.
• Make sure that the connection cable is securely connected to the TV and the external device.
• Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV.
• If you choose TV as the input source, adjust the direction and position of the antenna, reset or fine tune the channel.
• When connecting the TV to external devices, leave some space between the external devices and the TV.

Note:

• Picture distortion caused by weak or poor signal reception is not a TV malfunction.
• The compressed video may cause picture distortion, especially for the fast moving pictures from sports programmes and action movies.

There are dots, horizontal or vertical lines on the screen.

• Switch to other channels or contents to check if the picture is normal.
• Change the output resolution of your external device. When the TV is not compatible with the output resolution, dots or lines may occur.
• Check if the TV is located in a humid space for a long time. It is suggested to use the TV in a relatively dry environment.

Troubleshooting

- Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV.

The brightness cannot be adjusted.

• Check Light Sensor settings at 📁 > Settings > Display & Sound > Picture > General > Automatic Light Sensor. If Automatic Light Sensor is on, remove the objects that may block the TV light sensor.
• Turn off Automatic Light Sensor. Press 🏠 button on your remote control and select ⚙ Settings > Display & Sound > Picture > General > Light Sensor Shift to adjust the setting.

Note:

- The light sensor feature settings may not be applicable in some models/countries/regions.

Sound Issues

Please check the items below.

There is a delay between the picture and sound.

Sound is distorted or cuts out momentarily.

Volume cannot be changed or it changes on its own.

There is a delay between the picture and sound.

• Press 📁 button on your remote control and select ⚙️ Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Delay. Set the value to 0.
• Press 🏠 button on your remote control and select ⚙ Settings > Display & Sound > Sound > TV Sound Effect > Lip Sync. Adjust the value as you desire.
• Check the signal information. If the signal is weak or poor, a delay between the picture and sound may occur but it is not a malfunction.

Note:

- Options may not be applicable depending on your model/country/region and the Audio Output you select. Please refer to the specific product.

Sound is distorted or cuts out momentarily.

• Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV.
• Make sure that the connection cable or the cable connector is not damaged.
• If you use an external audio output device, make sure that the audio cable is connected to the correct audio output connector on the external device. Place the device as close as possible to the TV without any obstacles between them.
• Check the signal Information. A weak or poor signal may cause sound distortion, but it is not a malfunction.

Volume cannot be changed or it changes on its own.

• Press the power button on the TV to check if the TV responds. If there is no response, the TV may not be normally working. If the TV responds, press the remote control to check if it can control the TV. If not, please check the remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.
• Check if Auto Volume Control is turned on at 📄 > Settings > Display & Sound > Sound > TV Sound Effect.
• When connecting an external speaker via HDMI, first check the cable connection, then press 📄 button on your remote control and select ⚙️ Settings > Channels & Inputs > Inputs, set HDMI control to On.
• Insufficient TV memory causes a lag when you change the volume. Please clear cache.
• If you have just turned on the TV, there may exist a delay after you press the volume up/down button on the remote control. Please wait a while for the TV to start up fully.
• If the problem persists, restart your TV.

Channel and Broadcast Issues

Please check the items below.

In Live TV, there is no signal, or a weak signal, or you cannot find any channels.

The subtitles are not displaying or are in the wrong place on the TV screen.

The channel list sorting is lost after several days, or previously deleted channels return in the channel list.

I want to put channels in order of preference.

In Live TV, there is no signal, or a weak signal, or you cannot find any channels.

- Please check the following things first.

a. The cable or cable connector of the antenna is not damaged.
b. The antenna cable is not loose or disconnected.
c. The antenna cable is connected to the correct port.
d. "TV" is selected as the input source.

- If no signal or weak signal occasionally happens, disconnect the antenna cable and reconnect it.

- If you use a set-top box or cable box, check the broadcast signals or the network status that is connected to the external device.

- If the problem persists, scan channels again. In Live TV, press 📄 button on your remote control and select ⚙️ Settings > Channels & Inputs > Channels > Auto Channel Scan / Manual Scan. For specific information please refer to Enjoy Live TV > Channel Scan in this manual.

The subtitles are not displaying or are in the wrong place on the TV screen.

- To turn on/off the subtitle function, press ⏻ button on your remote control and select ⚙ Settings > System > Accessibility > Caption. For specific information please refer to Accessibility Features > Captions Setup in this manual.

Troubleshooting

- If you are watching a channel through an external device such as a set-top box and cable box, turn on/off the subtitle function on the external device and adjust the subtitle location on screen. For more information, refer to the user manual of external device or contact your service provider.

Note:

- Some channels may not have subtitle data. In this case, even if you turn on the subtitle function, subtitles are not provided on TV screen.

The channel list sorting is lost after several days, or previously deleted channels return in the channel list.

• Make sure that you have not reset the TV to factory default before. Resetting the TV will reset all your user settings.
• Check if the channels in the channel list have updated or your subscription expires.
• Re-scan channels to find lost channels in your channel list. For specific information please refer to Enjoy Live TV > Channel Scan in this manual.

① want to put channels in order of preference.

- You can edit the order of channels to your preference or you can add channels that you like to the favourite list. For specific information please refer to Enjoy Live TV > Channel Edit > Edit Channel List or Edit Favourite Channel List in this manual.

Network Issues

Please check the items below.

• The signal strength is weak.
- The network connection is unstable, often disconnected.

The signal strength is weak.

• See Number 1, 2, 3, 6 in Common solutions to network issues.

The network connection is unstable, often disconnected.

When connected to a wireless network

• See Number 1, 2, 3, 4, 6 in Common solutions to network issues.

When connected to a wired network

• See Number 3, 4, 5 in Common solutions to network issues.

Common solutions to network issues

1. Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As much as possible, make sure there is no wall between the TV and router.
2. Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones, operating within the same radio frequency range may interfere with the TV. If you use the TV and other wireless devices simultaneously, you may experience a worse network performance. Please power off these wireless devices or keep them away from the TV.

Troubleshooting

1. Restart your modem/router. Power off your modem/router and power it on again after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.
2. Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.
3. Make sure one end of the network cable is securely connected on the back of the TV, the other end securely connected to an external modem/router. Any loose connection may cause unstable or disconnected network.
4. If the issue is not improved after following the steps above, you can try using a wired network connection. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired (Ethernet) Network in this manual.

Apps Issues

Choose the issue your TV occurs.

• Apps cannot be installed, opened, updated or uninstalled.
• The app exits itself.
• It is freezed or not smooth while using an app. Its image quality is poor.
• Problems occur when using Browser to stream videos.
• The app language is different from the TV menu language.

②Apps cannot be installed, opened, updated or uninstalled.

• If you have just turned on the TV, please wait a while until the TV's setup is ready.
• You can only install apps that are compatible with the TV. We recommend to Install an App. The apk files downloaded from the Internet may not be installed on the TV.
• You can only delete apps that you have installed to the TV. Factory-installed apps cannot be deleted.
  • See Number 1, 2, 3 in Common solutions to apps issues.

The app exits itself.

• See Number 2 in Common solutions to apps issues.

②it is freezed or not smooth while using an app. Its image quality is poor.

• Exit the app and then open it again.
• Uninstall and reinstall the app. For specific information please refer to Benefits of Smart TV > Using Apps in this manual.
  • See Number 1, 2, 3 in Common solutions to apps issues.

Problems occur when using Browser to stream videos.

• Exit the Browser and then open it again.
  • See Number 1, 2 in Common solutions to apps issues.

The app language is different from the TV menu language.

- The language in an app could be different from the TV menu's language because they may be separately set up. You can change the language in the app's settings. Please note that whether you can change the language in an app depends on the app's service provider.

Common solutions to apps issues

1. Check whether there are network issues with your TV.
2. The storage is insufficient. Try to clear cache or uninstall uncommonly used apps. You can clear cache for browser and apps. This will permanently remove all the user data and temporary files.
3. The service of the app may not be available currently. Try using apps later.

Remote Control Issues

Choose the issue your device occurs.

• The TV is slow to respond to the remote control.
• I want to use the remote control to control other devices.

The TV is slow to respond to the remote control.

When the TV has just started, the response delay may occur between the TV and remote control. Please wait a while to use the remote control.

• The battery power of the remote control may be low. You can replace the batteries with new ones. For solar remote control, you can charge by exposing the solar panel to light or using a type-C cable.
• If the battery power is normal, take out the batteries, press any key for 1\~2 seconds, and install batteries back. This method is only applicable for battery-replaceable remote control models.

② want to use the remote control to control other devices.

• Turn on HDMI Control on the TV. Press 🏠 button on your remote control and select ⚙ Settings > Channels & Inputs > Inputs > HDMI control.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.
• Check whether the power cable of the external device is properly connected and the HDMI cable connection between the external device and the TV is secure. Please use a HDMI cable of standard specification and make sure the cable is not damaged.

External Device Connection Issues

Please check the items below.

• No sound from the TV while using the casting feature.
• I cannot mirror the screen or cast the content of my mobile device or PC on the TV.
• The TV cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.
• Connection between external devices and the TV is unstable.
• I cannot select a connected device or find a connected HDMI device.
• I want to output sound from headphones and TV speakers, or from Bluetooth speaker and TV speakers at the same time.

No sound from the TV while using the casting feature.

• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound. If not, turn up the volume.
• Check if TV Speaker is selected at 📄 > Settings > Display&Sound > Audio Output.

- Check the network status. If the network signal is weak or low, there may exist a sound delay between the TV and the mobile device. For specific information please refer to Troubleshooting > Network Issues in this manual.

① cannot mirror the screen or cast the content of my mobile device or PC on the TV.

• Check if your TV supports Screen Sharing/Content Sharing at 📄 > Apps > Connections Tips > Screen Sharing/Application Sharing.
• Some TV models may not support Content Sharing.
• For iPhone, iPad, or Mac, use AirPlay to share content on the TV. Check if your TV supports AirPlay at >Apps > Connections Tips > Airplay. Some TV models may not support AirPlay.
• Check if Screen Sharing/Content Sharing is turned on. Press 📁 button on your remote control and select Apps > Connections Tips > Screen Sharing/Application Sharing and switch it to On.
• Make sure that the TV and the mobile device are connected to the same network.
• Check if the content that you are playing is copyrighted. Some copyrighted files may not be cast to the TV.
• Check the network status. Casting failure may result from weak or low signal strength. For specific information please refer to Troubleshooting > Network Issues in this manual.
• Exit and re-enter Screen Sharing/Content Sharing in case that there is a software bug.

The TV cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.

• Check if the Bluetooth device is compatible with the TV.
• Check if connection cable or cable connector is damaged.
• Check if the Bluetooth is turned on at ⏻ > Settings > Remotes & accessories > Bluetooth.
• Turn off and restart Bluetooth at 📄 > Settings > Remotes & accessories > Bluetooth.

Connection between external devices and the TV is unstable.

• Check if the connection cable is securely connected to the TV and soundbar.
• When the external device and the TV are connected via wireless, make sure that there are no obstacles between them.
• Make sure that the distance between the Bluetooth device and the TV is within 10 metres.
• Check if the Bluetooth device is powered on or its battery is fully charged.
• Check Bluetooth module specifications. Make sure that the frequency range of Bluetooth devices is not the same as other electric appliances, otherwise Bluetooth devices may be affected.

① cannot select a connected device or find a connected HDMI device.

• Press INPUT / 📋 button on your remote control to select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.
• Check if the external device is powered on.
• Check if connection cable or cable connector is damaged.
• Check if the cable is securely connected.
• Check if the external device is compatible with the TV.

② want to output sound from headphones and TV speakers, or from Bluetooth speaker.

• If you connect wired headphones to the TV, press 📋 button on your remote control to select ⚙ Settings > Display & Sound > Audio Output to choose Wired Headphone.
  • If you want to connect bluetooth headphones/bluetooth speaker to the TV:

a. Turn on bluetooth at 📁 > Settings > Remotes & accessories > Bluetooth.

b. Connect your bluetooth headphones/bluetooth speaker and set the external device as BT Headphone in Settings > Display & Sound > Audio Output > Bluetooth Speaker.

c. Press 🏠 button on your remote control, select ⚙ Settings > Display & Sound > Audio Output to choose TV Speaker.

HDMI & CEC Issues

Choose the issue your TV occurs.

• I want to turn the TV and external device off or on at the same time.
• I want to disenable HDMI & CEC function.
• An external device cannot be controlled by using the TV's remote control.

Note:

- If the connected HDMI device may not support HDMI & CEC control, the feature may not work.

① want to turn the TV and external device off or on at the same time.

• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.
• Check whether HDMI & CEC feature of your TV is turned on or device auto power off and device auto power on are enabled. For specific information please refer to Connecting to External Devices > Remote & Accessories > Use HDMI & CEC in this manual.

① want to disenable HDMI & CEC function.

- To turn off the HDMI & CEC feature of your TV, press 🏠 button on your remote control and select Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to Off.

②An external device cannot be controlled by using the TV's remote control.

• Check whether there is an issue with your remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.
• Check whether the power cable of the external device is properly connected and the HDMI cable connection between the external device and the TV is secure. Please use a HDMI cable of standard specification and make sure the cable is not damaged.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.
• Check whether HDMI & CEC feature of your TV is turned on. Press 📋 button on your remote control and select 🌿 Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to On.

Troubleshooting

• Some menu of the HDMI & CEC compatible device may not be available for use.
• Some buttons on the remote control may not work. You can try the external device's remote control.

Voice Service Issues

Choose the issue your TV occurs.

• Voice button on remote control doesn't work.
- The TV fails to receive voice command. I spoke wake-up words, but there's no answer.

Before you perform the following solutions, please note that:

• Make sure your TV is turned on. The TV cannot respond in standby mode.
• If you have just turned on the TV, please wait a while until the TV's setup is ready.
• Your voice should be clear and recognisable. If the voice is too loud or too low, this may result in a failure.
• Please say your command and wait the device to respond.
• When the TV is connected with external devices, the performance of voice service may be affected.

⑦Voice button on remote control doesn't work.

• Check the status of your remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.
• Keep the remote control within 3 metres from the TV.
• Change account or log out of the account.

The TV fails to receive voice command. I spoke wake-up words, but there's no answer.

• Check whether the built-in microphone control button at the bottom of the TV is switched on.
• After the Voice Assistant setup has been completed, check whether the Hands-Free mode is turned on. Press Button, select Set up Google TV on lancher.
• Wake-up words may differ depending on Voice Assistant. For specific information please refer to First-Time Use > Using the TV Voice Service > Hands-Free Wake-up in this manual.
• When the TV is far from you or the noise is loud, the TV may not receive voice command accurately.
• Change account or log out of the account.

Note:

- The Hands-Free Wake-up and some of its features are available on limited country/region/language.

Media Files

Some files are interrupted during playback./Some files can't be played.

Most files can be played back, but you might experience problems with the TV or the files.

Troubleshooting

- First check if there are problems with files.

a. The files are not corrupted. After you have saved files to a storage device (a USB flash drive) from PC, please eject the storage device first before you disconnect it from PC. b. The format of files that can be played depends on the codec and driver of the TV. For example, high-bitrate or high-resolution files may not be played back smoothly or can't be played. For more information about the supported codecs, please refer to Entertainment > Media > Media Format in this manual.

- Then check if there are problems with TV.

a. Make sure the memory is sufficient. If the memory is full, clear cache and play the file again. b. Make sure the cable connected to the TV and the external device is not loose or disconnected.

Other Issues

Choose the issue your TV occurs.

• The TV automatically turns on or off by itself, or the TV cannot be turned on or off.
• System update cannot be completed.
• Some features of the TV do not work after the system update.
• The settings are lost and need re-configure every time when the TV is turned on.
• I want to sign out my account or delete account usage data.
• The TV is hot.
• I can hear the voice-over of the TV on-screen menu or contents.

The TV automatically turns on or off by itself, or the TV cannot be turned on or off.

When the TV is under configurations, such as Remove User Data or Reset to Factory Default, the TV will retart by itself. This is normal.

Turns off by itself

• Check if the power cord is connected to AC outlet. Disconnection will let the TV shut down.
• Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the TV to automatically turn off at the specified time.
  Press 📁 button on your remote control and select ⚙ Settings > System > Power & Energy. Please find these features in Power & Energy.
• Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the TV will enter the standby mode.
  Press 🏠 button on your remote control and select ⚙ Settings > System > Channels & Inputs > Inputs > Device auto power off.

Turns on by itself

- Check if Power On Timer is enabled. This feature will help the TV to automatically turn on.

Press 🏠 button on your remote control and select ⚙ Settings > System > Power & Energy > Power > Power On Timer.

- Check if TV Auto Power On is enabled. This feature will help the TV to automatically turn on when HDMI & CEC compatible external devices are turned on.

Press 🏠 button on your remote control and select ⚙ Settings > Channels & Inputs > Inputs > TV auto power on.

Cannot be turned on

• Check if the power cord is connected to AC outlet. You can unplug the TV power cord from AC outlet and re-plug it after 60 seconds.
• Try to turn on the TV with the remote control. Press the power button on the remote control and check if the TV turns on. If you cannot turn on the TV with the remote control, please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
• Try to turn on the TV with the power button on the TV. Press the power button and check if the TV turns on.

Cannot be turned off

• When the TV cannot be turned off with the remote control, the remote control may not work. Please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
• Try to press the power button on the TV to turn it off. For some models, press the power button on the TV to display the on-screen menu, and press the button again to move the focus to Power off to turn off the TV.
• If the TV cannot be turned off by pressing the power button on the TV, disconnect the power cord from the AC outlet.

System update cannot be completed.

The software update takes a couple of minutes. Please wait a while.

• Check whether there are network issues with your TV. Try to upgrade again when network issues are fixed.
• Restart your TV then try to perform system update.
• If the issue persists, you can upgrade the software using a USB drive. For specific information please refer to Settings Overview > Support > System Update in this manual.

Some features of the TV do not work after the system update.

- See Troubleshooting > Troubleshooting Guide > Restart or reset your TV in this manual.

The settings are lost and need re-configure every time when the TV is turned on.

• Make sure that you didn't factory reset the TV before. Factory reset will erase all the settings.
• Make sure that you didn't remove user data before. This operation will clear relative settings.
• Make sure that the TV is not in store mode. When the TV is in store mode, TV settings will be reset every few minutes.
• Check if you have updated the software recently. The system may be unstable after the TV is upgraded.
• When you turn off the TV, some settings will be automatically switched off.

② want to sign out my account or delete account usage data.

1. Press 📋 button on your remote control and select 🔒 Account in the navigation bar on the Home screen.
2. Select Manage accounts > Remove.

Note:

• This setting will completely delete your usage data (including account, Live TV favourite channel list, bluetooth equipment management information, TV name, etc.) and the data cannot be restored.
• The TV will restart after you confirm to clear data.

The TV is hot.

• This is normal because the panel generates heat when you use the TV for a period of time, but the heat does not affect the TV's functionality. As long as the TV runs normally, you don't need to worry.
• We recommend you to place the TV in a proper ventilation for air circulation. If you find that the TV is too hot, you can try to turn off the TV.
• When the TV is in standby mode, you may also feel the heat because the TV may be under Standby Recording.

① can hear the voice-over of the TV on-screen menu or contents.

- The voice-over is due to the enabling of Voice Guide. To turn off Voice Guide, press 📋 button on your remote control and select ⚙️ Settings > System > System sounds and turn System sounds off. This function may not be applicable in some models/countries/regions.