IDS-3121W - Monitor Advantech - Free user manual and instructions

Product Type	Industrial Open Frame Monitor
Display Size	21.5"
Resolution	1920 x 1080 (Full HD)
Brightness	250 cd/m²
Contrast Ratio	3000:1
Viewing Angle	178° / 178° (H/V)
Response Time	25 ms
Backlight Life	30,000 hours
Touchscreen Type	5-wire resistive
Touch Surface Hardness	3H
Touch Durability	10 million touches
Touch Transparency	80 ± 3%
Operating Temperature	0 ~ 45 °C
Storage Temperature	-20 ~ 60 °C
Humidity	90% @ 40 °C, non-condensing
Power Input	12 VDC ±5% (barrel connector 5.5 x 2.5 mm)
Power Consumption	16.95 W
I/O Ports	1x VGA, 1x DVI-D, 1x USB (touch), 1x HDMI (optional), 1x 12 VDC jack
Mounting Options	Rear mount, VESA 75 x 75 mm, 100 x 100 mm
Warranty	2 years
Cleaning Instructions	Use a damp cloth. Do not use liquid or spray detergents.
Certifications	CE, FCC Class A

Frequently Asked Questions - IDS-3121W Advantech

What is the native resolution of the IDS-3121W?

The native resolution is 1920 x 1080 (Full HD).

How do I calibrate the touchscreen?

Touch drivers are available from the Advantech support website. Download and install the appropriate driver for your operating system, then follow the calibration utility in the driver package.

How can I access the OSD menu?

Press the Menu/Enter button on the monitor to activate the OSD. Use the arrow keys to navigate and adjust settings like brightness, contrast, and color temperature.

What are the mounting options for this monitor?

The IDS-3121W supports rear mount with an integrated bracket and VESA mount (75 x 75 mm and 100 x 100 mm). Attach the mount plate using the provided M5 screws.

What is the required power supply?

The monitor requires a 12 VDC input with a barrel connector (5.5 x 2.5 mm). A 60 W power adapter is available upon request.

Can I use this monitor with a standard PC?

Yes, it supports VGA and DVI-D inputs, and optionally HDMI. Ensure your PC has a compatible output.

What should I do if the screen shows 'Out of Range'?

This indicates the input resolution exceeds the monitor's capability. Adjust your computer's display settings to a supported resolution, typically 1920 x 1080 or lower.

How long is the warranty period?

Advantech offers a 2-year warranty from the date of purchase covering defects in materials and workmanship.

How should I clean the monitor?

Disconnect the monitor from power. Clean with a damp cloth. Do not use liquid or spray detergents.

Where can I find touchscreen drivers?

Drivers are available for download at http://support.advantech.com. Search for the IDS-3121W model.

USER MANUAL IDS-3121W Advantech

Illustration of four electronic circuit boards with white outlines on a purple background (no text or symbols)

IDS-3121W Series

21.5" Industrial Open Frame Monitor

Copyright

The documentation and the software included with this product are copyrighted 2017 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to improve the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated, or transmitted in any form, or by any means, without the prior written permission of Advantech Co., Ltd. The information provided in this manual is intended to be accurate and reliable. However, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements of the rights of third parties that may result from its use.

Acknowledgements

Intel and Pentium are trademarks of Intel Corporation.

Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp.

All other product names or trademarks are properties of their respective owners.

Product Warranty (2 years)

Advantech warrants the original purchaser that all of its products will be free from defects in materials and workmanship for two years from the date of purchase.

This warranty does not apply to any products that have been repaired or altered by persons other than repair personnel authorized by Advantech, or products that have been subject to misuse, abuse, accident, or improper installation. Under the terms of this warranty, Advantech assumes no liability for the consequence of such events.

Because of Advantech's high quality-control standards and rigorous testing, most customers never need to use our repair service. If an Advantech product is defective, it will be repaired or replaced free of charge during the warranty period. For out-of-warranty repairs, customers will be billed according to the cost of the replacement materials, service time, and freight. Please consult your dealer for more details.

If you suspect that your product is defective, follow the steps outlined below.

1. Collect all the information about the problem encountered. (For example, CPU speed, Advantech products used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages displayed when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and all relevant information readily available.
3. If your product is diagnosed as defective, obtain a return merchandise authorization (RMA) number from your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement Order Card, and a proof of purchase date (such as a photocopy of your sales receipt) in a shippable container. Products returned without a proof of purchase date are not eligible for warranty service.
5. Write the RMA number clearly on the outside of the package and ship it prepaid to your dealer.

Part Number: 2006S31211 Edition 2

Printed in Taiwan March 2017

Declaration of Conformity

CE

This product has passed the CE test for environmental specifications. Test conditions for passing included the equipment being operated within an industrial enclosure. In order to protect the product from damage due to electrostatic discharge (ESD) or electromagnetic interference (EMI) leakage, we strongly recommend the use of CE-compliant industrial enclosure products.

FCC Class A

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference. In such cases, users are required to correct the interference at their own expense.

Technical Support and Assistance

1. Visit the Advantech website at http://support.advantech.com to obtain the latest product information.
2. Contact your distributor, sales representative, or Advantech's customer service center for technical support or additional assistance. Please have the following information ready before calling:
   – Product name and serial number
   – Description of your peripheral attachments
   – Description of your software (operating system, version, application software, etc.)
   – Comprehensive description of the problem
   – The exact wording of any error messages

Warnings, Cautions, and Notes

Warning!Warnings indicate conditions that if not observed can result in personal injury!

Caution! Cautions are included to prevent hardware damage or data losses.

New batteries are at risk of exploding if incorrectly installed. Do not attempt to recharge, force open, or heat the battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

Note! Notes provide additional optional information.

Document Feedback

To assist us in improving this manual, we welcome all comments and constructive criticism. Please send all feedback in writing to [e-mail]

Safety Instructions

1. Read these safety instructions carefully.
2. Retain this user manual for future reference.
3. Disconnect this equipment from all AC outlets before cleaning. Use a damp cloth to clean the equipment. Do not use liquid or spray detergents.

4. For plugable equipment, the power outlet socket should be located near the equipment and easily accessible.

5. Protect the equipment from humidity.

6. Place this equipment on a reliable surface during installation. Dropping or letting the equipment fall may cause damage.

7. The openings of the enclosure are for air convection. Prevent the equipment from overheating. Do not cover the openings.

8. Ensure that the voltage is correct before connecting the equipment to a power outlet.

9. Position the power cord away from high-traffic areas. Do not place anything over the power cord.

10. All cautions and warnings on the equipment should be noted.

11. If idle for a long duration, disconnect the equipment from the power source to avoid damage from transient overvoltage.

12. Never pour liquid into an opening. This may cause fire or electrical shock.

13. Never open the equipment. For safety reasons, the equipment should only be opened by qualified service personnel.

14. If one of the following occurs, have the equipment checked by service personnel:

■ The power cord or plug is damaged.
■ Liquid has penetrated into the equipment.
■ The equipment has been exposed to moisture.
The equipment is malfunctioning or does not function according to the user manual.
■ The equipment has been dropped or damaged.
■ The equipment shows obvious signs of breakage.

1. Do not store this equipment in an environment where the temperature fluctuates below -20 °C (-4 °F) or above 60 °C (140 °F) because this could damage the equipment. The equipment should be stored in a controlled environment.

2. The sound pressure level at the operator's position does not exceed 70 dB (A) in accordance with IEC 704-1:1982.

DISCLAIMER: These instructions are provided according to IEC 704-1. Advantech disclaims all responsibility for the accuracy of any statements contained herein.

Caution!

Information regarding the adapter output rating (12 VDC, 5 A/18 W min) is provided in the user manual to assist with adaptor selection if a power adapter is not shipped with the unit.

Contents

Chapter 1 Overview......1

1.1 Introduction 2
1.2 Features 2
1.3 Applications.... 2
1.4 Product Photos.... 2
1.5 Naming Rule 3

Chapter 2 System Setup....5

2.1 Specifications 6
2.2 Rear Mount Assembly....7
2.3 Packing List....7

Chapter 3 Touchscreen....9

3.1 OSD Functions.... 10
3.2 OSD Menu Details 10

3.2.1 Luminance 10
3.2.2 Image Setup.... 12
3.2.3 Color Temperature....13
3.2.4 OSD Setup.... 14
3.2.5 Extra.... 16

3.3 Touch Drivers.... 19

Appendix A Troubleshooting 21

A.1 Introduction 22
A.2 Troubleshooting 22

Chapter 1

Overview

Introduction
Features
Applications
Product Photos
Naming Rule

1.1 Introduction

Advantech's IDS-3121W series is an innovative industrial-grade open frame monitor, designed for quick and easy integration with Advantech's embedded box computers, such as the ARK series products.

1.2 Features

21.5" Full HD panel with LED backlight, offering 20 \~ 30% power savings
■ 0 \~ 45 °C operating temperature
■ Reliable 5-wire touch sensor
All new mechanical design with an integrated bracket for easy installation
■ Supports diverse mount options, including rear or VESA mounting (75 x 75 mm, 100 x 100 mm)

1.3 Applications

Application scenarios - Self-service applications

Gaming/casino
■ Kiosk/POI machine
- Ticketing machine
ATM

1.4 Product Photos

Front View

Front view of a black rectangular electronic device with metallic frame and mounting brackets (no visible text or symbols)

1.5 Naming Rule

graph TD
    A["IDS-31"] --> B["Code"]
    A --> C["Product Line"]
    A --> D["Industrial Display System"]
    E["21"] --> F["Code"]
    E --> G["Panel Size"]
    E --> H["15"]
    E --> I["17"]
    E --> J["19"]
    E --> K["21"]
    E --> L["15""]
    E --> M["17""]
    E --> N["19""]
    E --> O["21.5""]
    P["WN-25"] --> Q["Revision"]
    R["FH"] --> Q
    S["A1E"] --> Q
    T["Code"] --> U["Resolution"]
    U --> V["VG"]
    U --> W["VGA"]
    U --> X["SV"]
    U --> Y["SVGA"]
    U --> Z["FH"]
    U --> AA["Full HD"]
    AB["Code"] --> AC["Brightness"]
    AC --> AD["25"]
    AC --> AE["250 nits"]
    AC --> AF["30"]
    AC --> AG["300 nits"]
    AH["Code"] --> AI["Feature"]
    AI --> AJ["WN"]
    AI --> AK["WR"]
    AI --> AL["GD"]
    AJ --> AM["Without touch"]
    AK --> AN["With resistive touch"]
    AL --> AO["With Surface capacitive touch"]

Chapter 2

System Setup

Specifications
Dimensions
Rear Mount Assembly
Cable Clamp
Packing List

2.1 Specifications

Note! The IDS-3121W series offers the following features.

Unless otherwise indicated, all the specifications listed below are subject to change without prior notification.

	Model IDS-3121W
Display	Size	21.5"	LED panel
	Resolution 1920 x 1080 (Full HD)
	Viewing Angle 178°/178° (H/V)
	Brightness	250 (cd/m2)
	Color Support 16.7 M colors
	Contrast Ratio 3000:1
	Response Time 25 [msec]
	Backlight Life 30,000 hrs
Touch	Touchscreen Type	5-wire resistive
	Surface Hardness	3H
	Durability	10 million touches
	Transparency	80 ± 3%
Environment	Operating Temperature	0 ~ 45 °C
	Storage Temperature	-20 ~ 60 °C
	Humidity	90% @ 40 °C, non-condensing
System	I/O	1 x VGA, 1 x DVI-D, 1 x 12 VDC jack, 1 x USB, 1 x HDMI (optional)(USB port is reserved for enabling touch operation)
	OSD	Keys: Power On/Off, Menu/Enter, Left/Up, Right/Down, Exit/Auto, SourceMenu Functions: Brightness, Contrast, Screen Settings, Color Temperature, OSD Language, Reset, Auto Adjust
	Power Input	12VDC ± 5% with barrel connector (5.5 x 2.5 mm)
	Power Consumption	16.95 W

2.2 Rear Mount Assembly

Attach the mount plate to the rear of the IDS-3121W panel using the M5 screws provided. See the image below for reference.

Technical line drawing of a computer monitor chassis with visible ports and connectors (no text or labels)

Note! To protect the electrical circuits, cover the edge of the touchscreen with insulation tape (e.g., Kapton), taking care not to cover the active display area.

2.3 Packing List

■ 1 x VGA cable 15P (M), 1.8 meter
■ 1 x USB-A(M)/USB-A (M), 1.8 meter
1 x Cable clamp
■ 1 x Cable clamp screw
■ 1 x 60 W 12 V DC power adapter (upon request)
■ 1 x Power cord (upon request)
■ 1 x DVI cable, 2.0 meter (upon request)
■ 1 x RS-232 9P/9P, M/F cable, 1.8 meter (upon request)

Note! The accessory cables listed above may differ according to SKU.

Chapter 3

Touchscreen

OSD Functions
■ Touch Drivers

3.1 OSD Functions

IDS-3121W is equipped with 1920 x 1080 display resolution and the following OSD features:

Buttons	Description
Power Turn the monitor power ON or OFF
Menu	Activate the OSD menu
	Select
Auto/Exit	Automatically adjust the clock, phase
	H-position and V-position
Value Up/Down	Move the selector to the previous option
	Reduce the value of the selected option
LED Function
DPMS ON Green
DPMS STANDBY Orange
DPMS OFF Red

3.2 OSD Menu Details

3.2.1 Luminance

Contrast

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO:Exit + :Move MENU:Select

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO: Exit +: Move MENU: Select

Brightness

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO : Exit + : Move MENU : Select

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO:Exit +:Move MENU:Select

Eco Mode

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO:Exit Move MENU:Select

Luminance Contrast 50 Brightness 20 Eco Mode Text DCR Off AUTO Exit Move MENU Select

Luminance Contrast 50 Brightness 40 Eco Mode Internet DCR Off AUTO: Exit +: Move MENU: Select

Luminance Contrast S0 Brightness 60 Eco Mode Game DCR Off AUTO :Exit Move MENU :Select

Luminance Contrast 50 Brightness 80 Eco Mode Movie DCR Off AUTO: Exit Move MENU: Select

Luminance Contrast 50 Brightness 100 Eco Mode Sports DCR Off AUTO: Exit +: Move MENU: Select

DCR

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO:Exit +:Move MENU:Select

Luminance Contrast 50 Brightness 90 Eco Mode Standard DCR Off AUTO Exit Move MENU Select

3.2.2 Image Setup

Clock

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO: Exit Move MENU: Select

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO: Exit + : Move MENU: Select

Phase

Image Setup Clock 50 Phase 14 H. Position 50 V. Position 50 Image Ratio Wide AUTO: Exit + : Move MENU:Select

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO: Exit + : Move MENU:Select

H. Position

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO: Exit + : Move MENU:Select

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO:Exit + :Move MENU:Select

V. Position

Image Setup Clock 50 Phase 14 H. Position 50 V.Position 50 Image Ratio Wide AUTO: Exit Move MENU: Select

Image Setup Clock 50 Phase 14 H. Position 50 V.Position 50 Image Ratio Wide AUTO Exit +Move MENU:Select

Image Ratio

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO:Exit + :Move MENU:Select

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio Wide AUTO Exit Move MENU Select

Image Setup Clock 50 Phase 14 H.Position 50 V.Position 50 Image Ratio 4:3 AUTO: Exit + : Move MENU: Select

3.2.3 Color Temperature

Color Temperature

Color Temp. Color Temp. Cool Red 46 Green 40 Blue 47 AUTO: Exit + : Move MENU: Select

Color Temp. Color Temp. ← Normal ► Red 55 Green 43 Blue 47 AUTO: Exit Move MENU: Select

Color Temp. Color Temp. ◄ Warm ► Red 52 Green 48 Blue 48 AUTO Exit + Move MENU Select

Color Temp. Color Temp. User Red 50 Green 50 Blue 50 AUTO: Exit +: Move MENU: Select

Color Temp. Color Temp. User Red 50 Green 50 Blue 50 AUTO: Exit Move MENU: Select

Color Temp. Color Temp. User Red 50 Green 50 Blue 50 AUTO:Exit + :Move MENU:Select

Color Temp. Color Temp. User Red 50 Green 50 Blue 50 AUTO: Exit +: Move MENU: Select

3.2.4 OSD Setup

H. Position

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO: Exit + : Move MENU: Select

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO: Exit Move MENU: Select

V. Position

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO :Exit + :Move MENU :Select

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO Exit + :Move MENU Select

Timeout

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO: Exit +: Move MENU: Select

OSD Setup H.Position 50 V.Position 50 Timeout 10 Language English AUTO Exit Move MENU Select

Language

Color Temp. Color Temp. User Red 50 Green 50 Blue 50 AUTO: Exit + : Move MENU: Select

Language Language ← English → 语言 → 語言 → 繁體中文 → Idioma Idioma ← Español → 语言 → 简体中文 → Langue ← français → Idioma ← Português →

Luminance	Contrast	0100	Adjust contrast 50
	Brightness	0100	Adjust brightness (backlight) 90
	ECO Mode	StandardSportMovieGameInternetText		Standard
	DCR	OnOff	Set dynamic contrast ratio Off
Image setup	Clock	0100	Adjust clock latency of output capture window	Depends on the input resolution
	Phase	0100	Adjust clock phase of output capture window	Depends on the input resolution
	H. Position	0100	Adjust horizontal position of output capture window	50
	V. Position	0100	Adjust vertical position of output capture window	50
	Image Ratio	Wide	Adjust aspect ratio to full screen	Wide
		4:3	Adjust aspect ratio to 4:3 screen
Color Temperature	Color Temp.	Warm -->	Adjust color temperature to warm	User
		Normal -->	Adjust color temperature to normal
		Cool -->	Adjust color temperature to cool
		User -->	Adjust color temperature to user defined
OSD Setup	H. Position	0100	Adjust OSD horizontal position 50
	V. Position	0100	Adjust OSD vertical position	50
	Timeout	5100	Set OSD timeout counter	10
	Language	EnglishSpanishFrenchPortugueseRussian简体中文繁體中文Korean	Set OSD display language English
Extra	Input Select	D-Sub	Set input source	Depends on the input sourceHDMI
		DVI
	DDC/CI	On	Set DDC/CI function on/off On
		Off
	Reset	Yes	Set user setting reset On
		No
	Information	Resolution	Display current source information	Depends on the input source
		H. Frequency
		V. Frequency

3.3 Touch Drivers

The touchscreen driver is available online at the Advantech website. Use the following link to access the driver: http://support.advantech.com/support/default.aspx

Appendix A

Troubleshooting

A.1 Introduction

If the monitor is malfunctioning or does not operate according to the user manual, refer to the following instructions before calling the Advantech service center.

If unable to correct the faults using the instructions provided below, please contact your distributor or the Advantech service center.

A.2 Troubleshooting

The image is displayed incorrectly/the full screen image does not appear

■ Ensure that the screen resolution on the motherboard is correct.

The screen image is not centered

- Adjust the horizontal and vertical position of the OSD or select the "Auto" option for automatic adjustment.

Out of range

If an “Out of Range” message appears onscreen, this indicates that the display output signal is not compatible with the LCD display (for example, the output resolution exceeds the LCD display resolution).

■ Adjust the BIOS settings to match the correct resolution.

No signal

The display is powered on but is not receiving or displaying output signals from the computer. Check all power switches, power cables, and VGA signal cables and ensure that both ends of all cables are properly connected.

Going to sleep

If the system goes to sleep, either the display has been set to power-saving mode or is experiencing a sudden signal disconnection problem. Check the BIOS system settings and/or Windows configuration. Then check both ends of the power cable connected to the computer.

ADVANTECH

Enabling an Intelligent Planet

www.advantech.com

Please verify specifications before quoting. This guide is intended for reference purposes only.

All product specifications are subject to change without notice.

No part of this publication may be reproduced in any form or by any means, such as electronically, by photocopying, recording, or otherwise, without prior written permission from the publisher.

All brand and product names are trademarks or registered trademarks of their respective companies.

© Advantech Co., Ltd. 2017