Officejet Enterprise Color MFP X585f - Printer HP - Free user manual and instructions

USER MANUAL Officejet Enterprise Color MFP X585f HP

Copyright and License

© 2014 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: B5L04-90904

Edition 1, 4/2014

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Table of contents

1 Product introduction .... 1

Product comparison 2

Product views 5

Product front view 5

Product back view 7

Interface ports 8

Control-panel view 9

Product hardware setup and software installation 11

2 Paper trays 13

Understand paper use 14

Configure trays for paper type and size 16

Configure a tray when loading paper 16

Configure a tray to match print job settings 16

Configure a tray by using the control panel 17

Load Tray 1 (multi-purpose tray on left side of the product) 18

Load Tray 2 or optional Tray 3 19

3 Parts, supplies, and accessories 21

Order parts, accessories, and supplies 22

Ordering 22

Parts and supplies 22

Accessories 22

Replace the ink cartridges 23

4 Print 27

Print tasks (Windows) 28

How to print (Windows) 28

Automatically print on both sides (Windows) 29

Manually print on both sides (Windows) 30

Print multiple pages per sheet (Windows) 31

Select the paper type (Windows) 32

Additional print tasks 32

Print tasks (Mac OS X) 33

How to print (Mac OS X) 33

Automatically print on both sides (Mac OS X) 33

Manually print on both sides (Mac OS X) 33

Print multiple pages per sheet (Mac OS X) 33

Select the paper type (Mac OS X) 34

Additional print tasks 32

Store print jobs on the product to print later 35

Create a stored job (Windows) 35

Create a stored job (Mac OS X) 36

Print a stored job 37

Delete a stored job 37

Mobile printing 38

HP Wireless Direct and NFC Printing 38

HP ePrint via email 39

HP ePrint software 39

AirPrint 40

Print from the USB port 41

Enable the USB port for printing 41

Print USB documents 41

5 Copy 43

Make a copy 44

Copy on both sides (duplex) 46

Copy on both sides automatically 46

Copy on both sides manually 46

Optimize copy quality for text or pictures 47

6 Scan/send 49

Set up Scan to Email 50

Use the E-Mail Setup Wizard 50

Set up the Scan to Email feature via the HP Embedded Web Server 50

Set up personal and network contacts .... 51

Add contacts to the address book from the product control panel 52

Configure Microsoft Outlook with Google Gmail 54

Set up Save to Network Folder 56

Use the Save to Network Folder Quick Set Wizard 56

Set up Save to Network Folder via the HP Embedded Web Server 56

Complete the destination folder settings 57

Add Network Folder Path – Save to a standard shared network folder .... 57

Add Network Folder Path – Save to an FTP Server 58

Send only to folders with read and write access 59

Allow sending to folders with write-access only 59

Set up Save to USB 60

Set up Save to SharePoint® (flow models only) 61

Create a Quick Set 63

Send a scanned document to one or more email addresses 65

Send email by entering email addresses manually 65

Send email by using the address book 67

Send a scanned document to a network folder 70

Use HP Flow CM solution (flow models only) 73

7 Fax 75

Set up fax 76

The first time the product is turned on with a fax accessory installed 76

After initial product hardware setup 76

Change fax configurations 77

Fax dialing settings 77

General fax send settings 78

Fax receive settings 79

Send a fax 81

8 Manage the product 83

Configure IP network settings 84

Printer sharing disclaimer 84

View or change network settings 84

Rename the product on a network 84

Manually configure IPv4 TCP/IP parameters from the control panel 85

Manually configure IPv6 TCP/IP parameters from the control panel 85

HP Embedded Web Server 87

How to access the HP Embedded Web Server (EWS) 87

HP Embedded Web Server features 87

Information tab 88

General tab 88

Print tab or Copy/Print tab 89

Scan/Digital Send tab (MFP models only) 90

Fax tab (MFP models only) 91

Troubleshooting tab 91

Security tab 92

HP Web Services tab 92

Networking tab 92

Other Links list 94

HP Utility for Mac OS X 95

Open HP Utility 95

HP Utility features 95

HP Web Jetadmin 97

Economy settings 98

Optimize speed or energy usage 98

Set Sleep mode 98

Set the Sleep Schedule 98

Product security features 100

Security statements 100

IP Security 100

Sign in to the product 100

Assign a system password ....100

Encryption support: HP High Performance Secure Hard Disks 101

Lock the formatter 101

Software and firmware updates 102

9 Solve general problems 103

Restore factory-set defaults 104

Control panel help system 105

A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel 106

Change the "Very Low" settings 106

For products with fax capability 106

Order supplies 107

Product does not pick up paper or misfeeds 108

The product does not pick up paper 108

The product picks up multiple sheets of paper 108

The document feeder jams, skews, or picks up multiple sheets of paper 108

Clear jams 110

Auto-navigation for clearing jams 110

Experiencing frequent or recurring paper jams? 110

Clear jams in the output bin 111

Clear jams in Tray 1 (multipurpose tray)....112

Clear jams in the left door 115

Clear jams in the ink collection unit area 116

Clear jams in Tray 2 119

Clear jams in optional Tray 3 120

Clear jams in the document feeder 122

Improve print quality 127

Print from a different software program 127

Check the paper-type setting for the print job 127

Check the paper type setting (Windows) 127

Check the paper type setting (Mac OS X) 128

Check ink cartridge status 128

Clean the product 128

Print a cleaning page 128

Clean the printhead 129

Resolve ink smears 129

Check the scanner glass for dirt and smudges 129

Visually inspect the ink cartridge 130

Check paper and the printing environment 131

Step one: Use paper that meets HP specifications .... 131

Step two: Check the environment 131

Step three: Set the individual tray alignment 132

Calibrate the product to align the colors 132

Check other print job settings 132

Adjust color settings (Windows) 133

Try a different print driver 134

Improve copy image quality 135

Check the scanner glass for dirt and smudges 135

Calibrate the scanner 136

Check the paper settings 137

Check the paper size and type configuration 137

Select the tray to use for the copy 137

Check the image-adjustment settings 137

Optimize copy quality for text or pictures 137

Edge-to-edge copying 138

Clean the pickup rollers and separation pad in the document feeder 138

Improve scan image quality 140

Check the scanner glass for dirt and smudges 140

Check the scan/send settings from the product control panel 141

Check the resolution settings 141

Check the color settings 142

Check the image-adjustment settings 142

Optimize scan quality for text or pictures 142

Check the output-quality settings 143

Clean the pickup rollers and separation pad in the document feeder 143

Improve fax image quality 145

Check the scanner glass for dirt and smudges 145

Check the send-fax resolution settings 146

Check the image-adjustment settings 147

Optimize fax quality for text or pictures 147

Check the error-correction settings 147

Send to a different fax machine 148

Clean the pickup rollers and separation pad in the document feeder 148

Check the fit-to-page setting 149

Check the sender's fax machine 149

Solve wired network problems 150

Poor physical connection 150

The computer is using the incorrect IP address for the product 150

The computer is unable to communicate with the product 150

The product is using incorrect link and duplex settings for the network 151

New software programs might be causing compatibility problems 151

The computer or workstation might be set up incorrectly 151

The product is disabled, or other network settings are incorrect 151

Solve fax problems 152

Checklist for solving fax problems 152

What type of phone line are you using? 152

Are you using a surge-protection device? 152

Are you using a phone company voice-messaging service or an answering machine? 152

Does your phone line have a call-waiting feature? 153

Check fax accessory status 153

General fax problems 154

The fax failed to send 154

An Out of Memory status message displays on the product control panel 154

Print quality of a photo is poor or prints as a gray box 154

You touched the Stop button to cancel a fax, but the fax was still sent 154

No fax address book button displays 154

Not able to locate the Fax settings in HP Web Jetadmin 154

The header is appended to the top of the page when the overlay option is enabled 154

A mix of names and numbers is in the recipients box 154

A one-page fax prints as two pages 155

A document stops in the document feeder in the middle of faxing 155

The volume for sounds coming from the fax accessory is too high or too low ...... 155

Index 157

1 Product introduction

Product comparison
Product views
• Product hardware setup and software installation

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
- Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Product comparison

Model name	X585dn model		X585f model	X585z model
Model number		B5L04A	B5L05A	B5L06A
Paper handling Tray 1 (50-sheet capacity)		√	√	√
Tray 2 (500-sheet capacity)		√	√	√
Automatic duplex printing		√	√	√
Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6		√	√	√
Easy-access USB port for printing and scanning without a computer and upgrading the firmware		√	√	√
Wireless direct accessory for “touch” printing from mobile devices (optional on some printers)		√	√	√
Storage HP High-Performance Secure Hard Disk		√	√	√
Control-panel display and input	Touchscreen control panel	√	√	√
Retractable keyboard				√
Print Prints up to 42 pages per minute (ppm) on A4 or Letter-size paper in Professional mode, up to 70 ppm in General Office mode, and up to 15 ppm in Presentation mode		√	√	√
Easy-access USB printing (no computer required)		√	√	√
Wireless direct accessory for “touch” printing from mobile devices (optional on some printers)		√	√	√
Mobile printing using the following:HP ePrint via emailHP ePrint AppHP ePrint Software!HP ePrint EnterpriseHP ePrint Home & Biz AppGoogle Cloud PrintAirPrintNOTE: Get more information on mobility solutions at the following links:www.hp.com/go/mobileprinting;www.hpconnected.com; www.hp.com/go/LaserJetMobilePrinting		√	√	√
Fax			√	√
Copy and Scan Copies and scans 45 ppm on A4 and Letter-size paper, can scan up to 60 ppm in lower resolution settings		√	√	√
Easy-access USB copying and scanning (no computer required)		√	√	√
50-page document feeder		√	√
100-page document feeder with electronic duplex copying and scanning and multi-pick detection		√	√	√
Digital Send	Send to E-mail, Save to USB, and Save to Network Folder options	√	√	√
Save to SharePoint® option				√
Supported operating systems23	Windows XP SP3 or later, 32-bit and 64-bitNOTE: The software installer does not support the 64-bit version, but the print driver supports it.NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.	√	√	√
Windows Vista, 32-bit and 64-bitNOTE: Windows Vista Starter is not supported by the software installer or the print driver.		√	√	√
Windows 7, SP1 or later, 32-bit and 64-bit		√	√	√
Windows 8, 32-bit and 64-bit		√	√	√
Windows 8.1, 32-bit and 64-bit		√	√	√
Windows 2003 Server SP2 or later, 32-bit and 64-bitNOTE: The software installer does not support the 64-bit version, but the print driver supports it.NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.		√	√	√
Windows Server 2008, 32-bit and 64-bit		√	√	√
Windows Server 2008 R2, 64-bit		√	√	√
Windows Server 2012, 64-bit		√	√	√
Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8Mountain Lion, and OS X 10.9 Mavericks		√	√	√

1 The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks.
2 The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/support/ojcolorMFPX585 for HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, click Drivers & Software, and then provide the product name or number. In the Download Options area, click Drivers, Software & Firmware.
3 The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software. Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. Go to www.hp.com/support, select the country/region, and then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.

NOTE: The latest operating system support can be found online at: www.hp.com/support/ojcolorMFPX585.

NOTE: For downloads of, and more information about, the HP UPD Postscript, PCL 5, and PCL 6 drivers, see www.hp.com/go/upd.

UPD PCL 5 is not supported for Windows operating systems. For additional details on client and server operating systems for the HP UPD, go to www.hp.com/go/upd, and then click the Specifications tab.

NOTE: For more information about mobile printing solutions, go to www.hp.com/go/mobileprinting; www.hpconnected.com; or www.hp.com/go/LaserJetMobilePrinting.

Product views

Product front view
Product back view
- Interface ports
• Control-panel view

Product front view

Diagram of a HP printer with numbered parts labeled for identification

1	Document feeder/scanner assembly
2	Document feeder input tray
3	Document-feeder output bin
4	Output bin extension
5	Output bin
6	Output ejector flap
7	Tray 2
8	On/off button
9	Ink cartridge door
10	X585z models only: keyboard (pull the keyboard straight out to use it)

11 Hardware integration pocket (HIP — for connecting accessory and third-party devices)
12 Control panel with color touchscreen display (tilts up for easier viewing)

Product back view

Diagram of a printer with numbered parts labeled for identification

1 Document feeder cover (access for clearing jams or cleaning rollers)

2 Left door (access for clearing jams and the ink collection unit)

3 Tray 1 (multipurpose tray)

4 Fax port (fax models only)

5 Cable lock slot

6 Model and serial number label

7 Interface ports

8 Formatter (contains the interface ports)

9 Power connection

Interface ports

Diagram of a device rear panel with numbered labels pointing to ports and connectors

1 USB device port accepts a USB cable from a computer (alternative to network and wireless connections).
2 Ethernet port
3 Foreign interface harness (FIH) port
4 USB host port accepts USB storage devices for Plug and Print
5 Fax port (fax models only)

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.

You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the product configuration.

Laptop screen with numbered UI components and a highlighted device, showing labeled parts in Chinese.

1 Home button Touch to return to the product Home screen at any time.
2 Refresh button Touch the Refresh button to clear changes and restore the default settings.
3 Sign In or Sign Out button	Touch the Sign In button to access secured features.
	Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.
4 HP logo or Home button	On any screen other than the Home screen, the HP logo changes to a Home 📋 button. Touch the Home 🔒 button to return to the Home screen.
5 Stop button	Touch the Stop button to pause the current job. The Job Status screen opens, and then you can cancel or continue the job.
6 Start button Touch the Start button to start a copy job.
7 Product status The status line provides information about the overall product status.
8 Language Selection button	Touch the Language Selection button to select the language for the control-panel display.
9 Sleep button	Touch the Sleep button to put the product into Sleep mode.
10 Network button	Touch the Network button to find information about the network connection.
11 Help button Touch the Help button to open the embedded help system.
12 Copies field	The Copies field indicates the number of copies that the product is set to make.
13 Scroll bar	Touch the up or down arrows on the scroll bar to see the complete list of available features.
14 Features	Depending on the product configuration, the features that appear in this area can include any of the following items:Quick SetsCopyE-mailFaxSave to USBSave to Network FolderSave to Device MemoryRetrieve from USBRetrieve from Device MemorySave to SharePoint ^® Job StatusSuppliesTraysAdministrationDevice Maintenance
15 Keyboard (X585z models only)	The X585z model includes a physical keyboard. The keys are mapped to your language in the same way the virtual keyboard on the product control panel is mapped. If you select a different keyboard layout for the virtual keyboard, the keys on the physical keyboard are remapped to match the new settings.
16 Easy-access USB port Insert a USB flash drive for printing and scanning without a computer or to update the product firmware.NOTE: An administrator must enable this port before use.

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

In the US, go to www.hp.com/support/ojcolorMFPX585 for HP's all-inclusive help for your product.

Outside the US, follow these steps:

1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Troubleshooting.
4. Enter the product name (HP Officejet Enterprise Color MFP X585), and then select Search.

Find the following support:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

2 Paper trays

• Understand paper use
- Configure trays for paper type and size
- Load Tray 1 (multi-purpose tray on left side of the product)
- Load Tray 2 or optional Tray 3

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Understand paper use

HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks provide laser-like color output.

This product supports a variety of paper and other print media. Paper or print media that does not meet the following guidelines might cause poor print quality, increased jams, and premature wear on the product.

It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

For best results, use only HP-brand paper and print media designed for inkjet printers or multiuse.
• Use paper or print media made for inkjet printers.
- Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details, go to www.hp.com/go/printpermanence.

FASTER DRYING BOLDER BLACKS ColorLok TECHNOLOGY VIVID COLORS®

Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver to obtain the best results.

Media type Do Do not
Envelopes	Store envelopes flat.Use envelopes where the seam extends all the way to the corner of the envelope.	Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged.Do not use envelopes that have clasps, snaps, windows, or coated linings.
Labels	Use only labels that have no exposed backing between them.Use labels that lie flat.Use only full sheets of labels.	Do not use labels that have wrinkles or bubbles, or are damaged.Do not print partial sheets of labels.
Letterhead or preprinted forms	Use only letterhead or forms approved for use in inkjet printers.	Do not use raised or metallic letterhead.
Heavy paper	Use only heavy paper that is approved for use in inkjet printers and meets the weight specifications for this product.	Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Glossy or coated paper	Use only glossy or coated paper that is approved for use in inkjet printers.Print on the correct side of this type of paper.Do not attempt to duplex print on this type of paper.	Do not use glossy or coated paper designed for use in laser products. Using laser printer glossy media can result in ink puddling on the page and covering the internal parts of the product.Printing on the incorrect side of this type of paper can lead to puddling and product contamination from excess ink.Duplex printing on this type of paper can lead to smearing and product contamination.

Configure trays for paper type and size

By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the product, change this default tray setting on the product.

The following table lists possible ways you can use the tray settings to meet your printing needs.

Paper use Configure the product Print
Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty.	Load paper in Tray 1. No configuration is needed, if the default settings for type and size have not been changed.	From the software program, print the job.
Occasionally use special paper, such as heavy paper or letterhead, from a tray that usually contains plain paper.	Load special paper in Tray 1. From the software program print dialog, choose the paper type that matches the special paper loaded in the tray before sending the print job. Select Tray 1 as the paper source from the Paper Quality tab (Windows) or Paper Feed menu (Mac).
Frequently use special paper, such as heavy paper or letterhead, from one tray.	Load special paper in Tray 1, and configure the tray for the paper type.	From the software program print dialog, choose the paper type that matches the special paper loaded in the tray before sending the print job. Select Tray 1 as the paper source from the Paper Quality tab (Windows) or Paper Feed menu (Mac).

Configure a tray when loading paper

1. Load paper in the tray.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
4. Select the correct type and size, and then touch the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
   If the tray needs to be configured, a tray configuration message displays on the product control panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
5. Select the correct type and size, and then touch the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.

1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.

Load Tray 1 (multi-purpose tray on left side of the product)

1. Open Tray 1.

2. Pull out the tray extension.

3. Extend the paper guides fully and then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper.

NOTE: Place the paper into Tray 1 with the side to be printed on face-down and the top of page on the side of the tray closest to the product.

Load Tray 2 or optional Tray 3

1. Pull the tray out of the product.

2. Slide open the paper length and width guides.

3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray.

NOTE: Place the paper into the tray with the side to be printed on face-up.

Diagram of a HP printer internal structure showing paper feed and internal components (no text or symbols)

3D cutaway diagram of a printer internal structure showing internal compartments and ventilation ducts (no text or labels)

Diagram of a HP printer internal structure with a blue arrow indicating compression or disassembly (no text or symbols present)

1. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray.

2. Slide the tray into the product.

NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

3D diagram of a HP printer internal structure showing internal components and a blue arrow indicating compression (no text or symbols)

HP printer internal structure showing paper feed and paper output (no text or symbols visible)

3 Parts, supplies, and accessories

• Order parts, accessories, and supplies
- Replace the ink cartridges

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
- Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Order parts, accessories, and supplies

Ordering

Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories	www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Parts and supplies

The following parts are available for the product.

Item Part number Cartridge number Description
Ink cartridges D8J10A HP 980A Standard-capacity black ink cartridge with HP Officejet pigment ink
	D8J07A HP 980A Standard-capacity cyan ink cartridge with HP Officejet pigment ink
	D8J09A HP 980A Standard-capacity yellow ink cartridge with HP Officejet pigment ink
	D8J08A HP 980A Standard-capacity magenta ink cartridge with HP Officejet pigment ink
Ink collection unit B5L09A HP Officejet Enterprise ink collection unit and duplex module

NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use.

Accessories

The following accessories are available for the product.

Item Part number	Description
Paper-handling accessory	B5L07A	HP Officejet Enterprise 500-sheet paper tray (optional Tray 3)
Product cabinet and stand	B5L08A	HP Officejet Enterprise printer cabinet and stand
Network accessory	J8029A	HP NFC/Wireless Direct Accessory
Fax accessory	CC487A	HP MFP Analog Fax Accessory 500
USB cable	8121-0868 2-meter A-to-B cable

Replace the ink cartridges

The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K).

1. Open the ink cartridge door.

Illustration of a printer's front panel with a blue arrow indicating the page direction (no text or symbols present)

1. Push the old ink cartridge inward to unlock it.

Illustration of a hand inserting a color into an open file inside a computer (no text or symbols visible)

1. Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it.

Diagram showing a printer's internal structure with a close-up of its paper feeding into a machine (no text or symbols visible)

1. Remove the new ink cartridge from the packaging.

2. Do not touch the gold-colored metal contacts of the ink cartridge. Fingerprints on the contacts can cause print-quality problems.

3. Insert the new ink cartridge into the product. Push the cartridge until it "clicks" into place.

3D illustration of a box with a blue internal component and a blue arrow pointing downward (no text or symbols)

Product photo of a HP 805 printer with a highlighted stop symbol (no text or labels)

Diagram showing a computer setup with an open monitor and a close-up of its internal components (no text or symbols visible)

1. Close the ink cartridge door.

Illustration of a printer with a blue arrow indicating a process or operation, no text or symbols present.

1. Place the old cartridge in the box and refer to information about recycling used ink cartridges on the ink cartridge box.

4 Print

• Print tasks (Windows)
• Print tasks (Mac OS X)
• Store print jobs on the product to print later
- Mobile printing
• Print from the USB port

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pair ranges: From the section. For example, type 1, 3, 5-12 or pts1, pts2, pts3-p8s3 Print what: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Properties Find Printer... Print to file Manual duplex Options... OK Cancel

1. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

Document Properties Advanced Printing Shortcuts Paper Quality Efer Finishing Services Document Options Print on both sides Fib pages up Scramlet layout 08 Pages per sheet: 1 page per sheet Print page borders Page order Right, then Down Orientation Portrait Landscape Rotate by 180 degrees About... Help OK Cancel

1. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

2. Click or tap the OK button to print the job.

Automatically print on both sides (Windows)

Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

1. Click or tap the Finishing tab.

2. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

3. In the Print dialog box, click the OK button to print the job.

Manually print on both sides (Windows)

Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

1. Click or tap the Finishing tab.
2. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
3. Retrieve the printed stack from the output bin, and place it in Tray 1.
4. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

1. Click or tap the Finishing tab.
2. Select the number of pages per sheet from the Pages per sheet drop-down list.
3. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box.
4. In the Print dialog box, click the OK button to print the job.

Select the paper type (Windows)

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

1. Click or tap the Paper/Quality tab.
2. From the Paper type drop-down list, click the More... option.
3. Expand the list of Type is: options.
4. Expand the category of paper types that best describes your paper.
5. Select the option for the type of paper you are using, and then click the OK button.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Additional print tasks

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

Instructions are available for performing specific print tasks, such as the following:

• Create and use printing shortcuts or presets
- Select the paper size, or use a custom paper size
• Select the page orientation
• Create a booklet
• Scale a document to fit a specific paper size
• Print the first or last pages of the document on different paper
• Print watermarks on a document

Print tasks (Mac OS X)

How to print (Mac OS X)

The following procedure describes the basic printing process for Mac OS X.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.

Automatically print on both sides (Mac OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.

Manually print on both sides (Mac OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select this product.
3. Open the menus drop-down list or click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. Open the menus drop-down list or click Show Details, and then click the Layout menu.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.

Select the paper type (Mac OS X)

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Finishing menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.

Additional print tasks

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

Instructions are available for performing specific print tasks, such as the following:

• Create and use printing shortcuts or presets
- Select the paper size, or use a custom paper size
• Select the page orientation
• Create a booklet
• Scale a document to fit a specific paper size
• Print the first or last pages of the document on different paper
• Print watermarks on a document

Store print jobs on the product to print later

• Create a stored job (Windows)
• Create a stored job (Mac OS X)
• Print a stored job
- Delete a stored job

Create a stored job (Windows)

You can store jobs on the product so you can print them at any time.

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pair ranges: From the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p1s4 Print ywh: Document Print: All pages in range Zoom: Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual dupleg

1. Click the Job Storage tab.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services Your job will be printed but not stored on the printer Job Storage Mode Off Proof and Hold Personal Job Quick Copy Stored Job Make Job Private/Secure None User Name User name Custom XXXXXXXXXX Job Name Automatic Custom (Automatic) Job Name must: Use Job Name + (1.0)% Job Notification Options Display Job ID when printing About Help OK Cancel Apply

4. Select a Job Storage Mode option.

• Proof and Hold: Print and proof one copy of a job, and then print more copies.
• Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
• Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.
• Stored Job: Store a job on the product and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number to the end of the job name.
• Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Create a stored job (Mac OS X)

You can store jobs on the product so you can print them at any time.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.

• Proof and Hold: Print and proof one copy of a job, and then print more copies.
- Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
- Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.
- Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel.

1. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name.

• Use Job Name + (1-99): Append a unique number to the end of the job name.
- Replace Existing File: Overwrite the existing stored job with the new one.

1. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.

2. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the product memory.

1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Adjust the number of copies, and then touch the Start button to print the job.

Delete a stored job

When you send a stored job to the product memory, the product overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that the product can store from the General Settings menu on the product control panel.

Use this procedure to delete a job that is stored in the product memory.

1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job, and then touch the Delete button.
4. If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.

Mobile printing

HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting (English only).

• HP Wireless Direct and NFC Printing
HP ePrint via email
HP ePrint software
AirPrint

HP Wireless Direct and NFC Printing

HP provides HP Wireless Direct and NFC (Near Field Communication) printing for printers with the HP Jetdirect 2800w NFC & Wireless Direct Accessory (part number: J8029-90901) as well as certain other HP LaserJet printers (check the printer's documentation). See www.hp.com/go/jd2800wSupport for more information on the HP Jetdirect 2800w NFC & Wireless Direct Accessory.

Use HP Wireless Direct to print wirelessly from the following devices:

• iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
  • Android mobile devices using the HP ePrint App or the Android embedded print solution
  Symbian mobile devices using the HP ePrint Home & Biz App
  • PC and Mac devices using the HP ePrint Software

For more information on HP Wireless Direct printing, go to www.hp.com/go/wirelessprinting, and then click HP Wireless Direct on the left navigation bar.

NFC and HP Wireless Direct capabilities can be enabled or disabled from the printer's control panel.

1. From the Home screen on the product control panel, scroll to and touch the Administration menu.
2. Open the following menus:

• Network Settings

- Wireless Menu

- Wireless Direct

1. Touch the On menu item.

NOTE: In environments where more than one model of the same product is installed, it might be helpful to provide each product a more unique SSID for easier product identification for HP Wireless Direct printing. The SSID (Service Set Identifier) is also available on the How to Connect Page by touching the Network 🔒 button from the Home screen on the product control panel.

Follow this procedure to change the product SSID:

1. From the Home screen on the product control panel, scroll to and touch the Administration menu.
2. Open the following menus:

• Network Settings
- Wireless Menu
- Wireless Direct
• SSID

1. Touch the SSID name area.
2. Use the keyboard to change the name.
3. Touch OK.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.

NOTE: The product might require a firmware update to use this feature.

To use HP ePrint, the product must meet these requirements:

The product must be connected to a wired or wireless network and have Internet access.
- HP Web Services must be enabled on the product, and the product must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Click the HP Web Services tab.
2. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

1. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

• Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.
• Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®.

Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.

Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

Go to www.hp.com/go/eprintsoftware for drivers and information.

NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

AirPrint

Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

Mail
- Photos
Safari
iBooks
• Select third-party applications

To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to the support Web site for this product:

In the US, go to www.hp.com/support/ojcolorMFPX585.
- Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

NOTE: AirPrint does not support USB connections.

Print from the USB port

This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files:

.pdf
• .prn
.pcl
. ps
.cht

Enable the USB port for printing

Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus:

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

- General Settings

- Enable Retrieve from USB

1. Select the Enable option, and then touch the Save button.

Print USB documents

1. Insert the USB flash drive into the easy-access USB port.

NOTE: You might need to remove the cover from the USB port. Pull the cover straight out to remove it.

1. The product detects the USB flash drive. Touch the OK button to access the drive, or, if prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen opens.
2. Select the name of the document that you want to print.

NOTE: The document might be in a folder. Open folders as necessary.

1. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies.
2. Touch the Start button to print the document.

5 C o p y

Make a copy
• Copy on both sides (duplex)
- Optimize copy quality for text or pictures

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
- Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Make a copy

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the product control panel, touch the Copy button.

3. To adjust the number of copies, touch the Copies field to open a keypad.

Start Copy Sign In Ready Copies Quick Sets Copy Access preset job options for commonly used jobs Make copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory

Copy Ready 100% Copies: Auto detect Legal Legal Sides 1 to 1-sided Color/Black Auto Collate Colated Reduce/Enlarge Auto Paper Selection More Options Image Adjustment Auto Default

1. Enter the number of copies, and then touch the OK button.

2. Touch the Start button.

Copy Ready Auto detect 1 Leg Copies: 1 2 3 4 5 6 7 8 9 0 OK Cancel Sides Collate Large Paper Selection Image Adjustment Auto Default

Copy Ready 100% Copies: Auto detect Legal Legal Sides 1 to 1-sided Color/Black Auto Collate Collated Reduce/Enlarge Auto Paper Selection More Options Image Adjustment Auto Default

Copy on both sides (duplex)

Copy on both sides automatically

1. Load the original documents face-up in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the Copy button.
3. Touch the Sides button.

4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button.

5. Touch the OK button.

6. Touch the Start button.

Copy on both sides manually

1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Copy button.
3. Touch the Sides button.

4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button.

5. Touch the OK button.

6. Touch the Start button.

7. The product prompts you to load the next original document. Place it on the glass, and then touch the Scan button.

8. The product temporarily saves the scanned images. Touch the Finish button to finish printing the copies.

Optimize copy quality for text or pictures

Optimize the copy job for the type of image being copied: text, graphics, or photos.

1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.
4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

6 Scan/send

• Set up Scan to Email
• Set up Save to Network Folder
• Set up Save to USB
• Set up Save to SharePoint® (flow models only)
  • Create a Quick Set
• Send a scanned document to one or more email addresses
• Send a scanned document to a network folder
  • Use HP Flow CM solution (flow models only)

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Set up Scan to Email

The product can scan a file and send it to one or more email addresses. Use the following information to set up the Scan to Email feature.

• Use the E-Mail Setup Wizard
- Set up the Scan to Email feature via the HP Embedded Web Server
- Set up personal and network contacts
- Configure Microsoft Outlook with Google Gmail

Use the E-Mail Setup Wizard

Some HP products include driver installation from a software CD. At the end of this installation is an option to Setup Scan to Folder and Email. This option opens the setup wizards that are in the HP Embedded Web Server (EWS) for the product. The setup wizards include the options for basic configuration.

To begin, click E-Mail Setup Wizard. Follow the instructions on the screen. Click Next to advance to the next step in the wizard.

For more detailed setup information, see the sections that follow to configure this feature through the complete set of Scan to Email options.

Set up the Scan to Email feature via the HP Embedded Web Server

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

1. Click the Networking tab.
2. If it is not already selected, click TCP/IP Settings in the left navigation pane.
3. Click the Network Identification tab.

4. In the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client you use is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
   If the DNS suffix is not listed, type it in the field to the left of the Add button. Click Add. Repeat this procedure for each DNS suffix that you need to add.

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click the E-mail Setup link.

8. On the E-mail Setup dialog, select the Enable Send to E-mail checkbox. Under Outgoing E-mail Servers (SMTP) click Add.

9. On the Outgoing E-mail Servers (SMTP) dialog, do one of the following:

10. Select I know my SMTP server address or host name, enter the information, and then click Next. The Outgoing E-mail Servers (SMTP) dialog refreshes.

11. Select Search network for outgoing e-mail server, click Next, select the appropriate server from the Finding SMTP servers list, and then click Next. The Outgoing E-mail Servers (SMTP) dialog refreshes.

NOTE: This option finds outgoing SMTP servers inside your firewall only.

1. On the Set the basic information necessary to connect to the server dialog, set the options to use. Click Next.

NOTE: The port number is set to 25 by default. You do not need to change it.

NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check box. If you are using Microsoft® Outlook with Google™ Gmail email service, also follow the instructions in Configure Microsoft Outlook with Google Gmail on page 54.

1. On the Server Authentication Requirements dialog, select whether the email server requires authentication. Click Next.
2. On the Server Usage dialog, select the appropriate usage options. Click Next.
3. On the Summary and Test dialog, enter a valid emial address in the Send a test e-mail to field, and then click Test.
4. Review the Summary dialog and click Finish.
5. On the E-mail Setup dialog, click Apply to complete the setup.

Set up personal and network contacts

You can send email to a list of recipients by using the address book. Depending on how the product is configured, you might have one or more of the following address book viewing options.

• All Contacts: Lists all the contacts that are available to you.
- Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are not visible to other people who use the product.

NOTE: You must be signed in to the product to see the Personal Contacts list.

- Local Contacts: Lists all the contacts that are stored in the product memory. These contacts are visible to all people who use the product.

To use this feature, first use the HP Embedded Web Server (EWS) to enable the personal contacts and network contacts address books. Ask the system administrator for assistance with the following steps:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

1. Click the Scan/Digital Send tab.
2. In the left navigation pane, click the Address Book link.
3. In the Network Contacts Setup area, click the Enable Personal Contacts and the Enable Network Contacts check boxes. For network contacts, if no LDAP servers are listed, click Add, and then follow the instructions to add an LDAP server.
4. Click the Apply button at the bottom of the screen.

Add contacts to the address book from the product control panel

If you are signed in to the product, contacts that you add to the address book will not be visible to other people who use the product.

If you are not signed in to the product, contacts that you add to the address book will be visible to all people who use the product.

NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book.

1. From the Home screen on the product control panel, touch the E-mail button.

NOTE: If prompted, enter your user name and password.

Start Copy Sign In Ready Copies Quick Sets Copy Access preset job options for commonly used jobs Mate copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory

1. Touch the Address Book button that is next to the To: field to open the Address Book screen.
2. Touch the Add button that is in the lower left corner of the screen.

Send E-mail Ready Preview From: [e-mail] To: CC: Subject: File Name: [Untitled] Aug 30/2011 10:44:03 AM More Options

Address Book All Contacts Name E-mail Address [e-mail] From [e-mail] Edit Details OK Cancel

1. In the Name field, enter the name of the contact.

2. From the menu list, select the E-mail Address option, and then enter the contact's email address.

Touch the OK button to add the contact to the list.

Add * Required Name: * E-mail Address: * Fax Number: Network Folder Path: Last Name: Name * ADMINISTRATOR 1 2 3 4 5 6 7 8 9 0 - = ← on Q W E R T Y U I O P [ ] # Caps A S D F G H J K L ; ' ← Z X C V B N M . / Alt @ . _ OK Cancel Add * Required Name: * E-mail Address: * Fax Number: Network Folder Path: Last Name: E-mail Address: * [e-mail] 1 2 3 4 5 6 7 8 9 0 - = ← en q w e r t y u i o p [ ] # Caps a s d f g h j k l : ' ← z x c v b n m , . / Alt @ . _ OK Cancel

Configure Microsoft Outlook with Google Gmail

If you have Google™ Gmail email service and you are using Microsoft® Outlook as your email interface, additional configuration is necessary to use the Scan to Email feature.

NOTE: The following instructions are for Microsoft Outlook 2007.

1. In Outlook, click the Tools menu.
2. Click Account Settings.
3. Select your email account from the list, and click Change.
4. On the Change E-mail Account screen, click More Settings.
5. On the Internet E-mail Settings screen, click the Advanced tab.
6. Use the following port settings for the incoming server and the outgoing server:

• Incoming server (IMAP): 993
Use the following type of encrypted connection: SSL
• Outgoing server (SMTP): 587

Use the following type of encrypted connection: TLS

1. Click OK.
2. On the Account Settings screen, click Next.
3. On the Change Email Account screen, click Finish to complete the setup.

Set up Save to Network Folder

Use the following information to configure a Save to Network Folder quick set.

• Use the Save to Network Folder Quick Set Wizard
- Set up Save to Network Folder via the HP Embedded Web Server
• Complete the destination folder settings

Use the Save to Network Folder Quick Set Wizard

Some HP products include driver installation from a software CD. At the end of this installation is an option to Setup Scan to Folder and Email. This option opens the setup wizards that are in the HP Embedded Web Server (EWS) for the product. The setup wizards include the options for basic configuration.

To begin, click Save to Network Folder Quick Set Wizard. Follow the instructions on the screen. Click Next to advance to the next step in the wizard.

For more detailed setup information, see the sections that follow to configure this feature through the complete set of Save to Network Folder options.

Set up Save to Network Folder via the HP Embedded Web Server

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔊 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

1. Click the Scan/Digital Send tab.
2. On the left navigation menu, click Save to Network Folder Setup link.
3. On the Save to Network Folder Setup dialog, select the Enable Save to Network Folder check box.

NOTE: The Save to Network Folder feature can be minimally configured by selecting this check box and not creating a quick set. However, for this basic configuration, the user must enter the destination folder information at the control panel for each scan job. A quick set is required to include Save to Network Folder metadata.

1. Under the Quick Sets section, click Add.
2. On the Set the button location for the Quick Set and options for user interaction at the control panel dialog, enter a title and description for the Save to Network Folder quick set. Select the button location for the quick set and the quick set start option. Click Next.
3. On the Folder Settings dialog, click Add to create a destination folder. Set the options to use and click Next.

NOTE: For additional help with folder settings, see Complete the destination folder settings on page 57.

1. On the Notification Settings dialog, select the scan status notification preference. Click Next.
2. On the File Settings dialog, select the file settings to use. Click Next.
3. Review the Summary dialog and click Finish.
4. On the Save to Network Folder Setup dialog, click Apply to save the quick set.

Complete the destination folder settings

Use the following information to complete the destination folder settings for a shared folder or FTP folder. These options are available to set up a network folder using a quick set in the HP Embedded Web Server.

NOTE: Similar options are available to set up a folder destination from the control panel.

In the Folder Settings dialog, select one of the following options:

1. Save to shared folders or FTP folders (Click Add to create a destination folder.)

2. Save to a personal shared folder

3. This option is used in domain environments where the administrator configures a shared folder for each user. If this setting applies, Windows or LDAP authentication is required. The personal shared folder address is determined by the signed-in user on the product.

4. Specify the user's home folder in the Microsoft Active Directory. Verify that the user knows where this home folder is located on the network.

5. Users must sign in with Windows at the control panel. If users do not sign in to open the Network Folder program, this selection will not show up on the list. This program requires querying the network user's account to retrieve the home folder.

6. Add Network Folder Path – Save to a standard shared network folder

7. Add Network Folder Path – Save to an FTP Server
8. Send only to folders with read and write access
9. Allow sending to folders with write-access only

Add Network Folder Path – Save to a standard shared network folder

UNC folder path: Enter one of the following in this field:

The fully-qualified domain name (FQDN)
• The IP address of the server

The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change.

With an IP address, the product does not need to use DNS to find the destination server, and therefore, the connection might be faster.

Examples:

FQDN: \servername.us.companyname.net\scans
IP Address: \16.88.20.20\scans

Custom Subfolder: This option automatically creates a subfolder for a scan in the destination folder. Select a format for the subfolder name from the list.

Restrict subfolder access to user: Select this option to restrict subfolder access to the user who creates the scan job.

Folder Path Preview: Click Update Preview to view the complete folder path for scan jobs.

Authentication Settings: The authentication settings determine whether to use the credentials of the signed in user at the product or to use fixed credentials.

• Use credentials of User: Select this option to use the login credentials for the user, which is typically the Windows login. The product user must also have permission on the shared folder for the credentials to work.
  • Always use these credentials (fixed credentials): Select this option to enter valid credentials for access to the shared folder. This option means that anyone with access to the product can send to the folder.

Windows Domain: Enter the Windows domain name in this field.

The following information applies for environments that are not on a domain:

- If a shared folder is set to be accessed by everyone, values for a workgroup name (default is "Workgroup"), username, and password fields are required to save the quick set. However, it typically does not matter what the values are.

TIP: These fields are available under Authentication Settings using fixed credentials. If the folder is in a within a particular user's folders and not Public, the credentials of that user must be used.

An IP address might be necessary instead of a computer name. Many home routers do not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but outside the DHCP address range.

Add Network Folder Path – Save to an FTP Server

Specify the following fields to set up an FTP server as the Save To destination.

FTP Server name
Port
FTP Folder Path
- Custom Subfolder (naming convention for subfolder)
FTP Transfer Mode
- Username and Password

Click Verify Access to confirm the destination can be accessed. Click OK.

NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options.

Send only to folders with read and write access

Select this option for folders configured for read and write access. This option also supports folder access verification, job notifications, and inclusion of user in a subfolder name.

Verify folder access prior to job start

• Select this check box to force the device to verify folder access before starting a scan job.
  Clear this check box for faster completion of scan jobs. Jobs can fail if the folder is unavailable.

Allow sending to folders with write-access only

Select this option for folders configured for write-only access (required for this type of folder).

NOTE: When this box is checked, the product cannot increment the scan filename. It sends the same filename for all scans.

Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog in the quick set wizard.

Set up Save to USB

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

1. Click the Scan/Digital Send tab.
2. Click the Save to USB Setup link.
3. Select the Enable Save to USB check box.
4. Click the Apply button at the bottom of the page.

Set up Save to SharePoint® (flow models only)

NOTE: Before you can complete this procedure, the destination folder to which you want to save scanned files must exist on the SharePoint® site, and you must have write access to the destination folder.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 📋 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Click the Scan/Digital Send tab.
2. On the left navigation pane, click the Save to SharePoint® link.
3. On the Save to SharePoint® dialog, select the Enable Save to SharePoint® check box.
4. To use this feature, establish a Quick Set for each SharePoint® site. In the Quick Sets area, click the Add button to start the Quick Set wizard.

5. On the Set the button location for the Quick Set and options for user interaction at the control panel dialog, provide the following information:

6. Quick Set Title: This title appears on the new Quick Set button on the product control panel.

7. Quick Set Description: This short description appears next to the title on the new Quick Set button on the control panel.
8. Button Location: Select whether the new Quick Set button will be directly on the Home screen or within the Quick Sets application on the control panel.
   • Quick Set Start Option: Select one of these options:

Enter application, then user presses Start: The product opens the scan application for the Quick Set, so you can review and change the settings before pressing the Start button to begin the job.
Start instantly upon selection: The job starts instantly when you touch the Quick Set button.

Click Next.

1. On the SharePoint® Destination Settings dialog, click Add to create a new destination, and then follow the instructions at the top of the Add SharePoint® Path dialog.

a. Open another browser window and navigate to the SharePoint® scan destination folder. Copy the destination path, and then paste the path into the SharePoint® Path field on the Add SharePoint® Path dialog.
b. Click the Generate Short URL button to create a shortened version of the URL, which displays on the product control panel. This step is mandatory.

c. In the Authentication Settings field, select whether users must sign in with their credentials at the control panel to access this SharePoint® folder, or if the login credentials should always be the same as when you navigated to the folder.

NOTE: If you select Use credentials of user to connect after Sign In at the control panel in the Authentication Settings drop-down list, the logged-in user must have permissions to write to the specified SharePoint® site.

d. Click OK.

1. On the SharePoint® Destination Settings dialog, select the Verify folder access prior to job start checkbox if appropriate, and then click Next.
2. On the Notification Settings dialog, select your scan status notification preference, and then click Next.
3. On the Scan Settings dialog, select the scan settings to use. Click Next.
4. On the File Settings dialog, select the file settings to use. Click Next.
5. Review the Summary dialog and click Finish.
6. At the bottom of the Save to SharePoint® dialog, click Apply to save the Quick Set.

Create a Quick Set

Use the Quick Sets feature to quickly access preset job options. The product administrator can use the HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets menu from the control-panel Home screen. Quick Sets are available for the following scan/send features:

E-mail
- Save to Network Folder
- Save to USB
- Save to SharePoint®

Ask the system administrator for assistance with the following steps:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 📁 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Click the General tab.
2. On the left navigation pane, click the Quick Sets Setup link.
3. On the Quick Sets dialog, click Add.
4. On the Select an application dialog, select the application for which you want to create a Quick Set. Click Next.
5. On the Set the button location for the Quick Set and options for user interaction at the control panel dialog, provide the following information:

- Quick Set Title: This title appears on the new Quick Set button on the product control panel.

- Quick Set Description: This short description appears next to the title on the new Quick Set button on the control panel.

- Button Location: Select whether the new Quick Set button will be directly on the Home screen or within the Quick Sets application on the control panel.

• Quick Set Start Option: Select one of these options:

Enter application, then user presses Start: The product opens the scan application for the Quick Set, so you can review and change the settings before pressing the Start button to begin the job.
Start instantly upon selection: The job starts instantly when you touch the Quick Set button.

Click Next.

1. The next several dialogs that appear depend on which application you selected in Step 5:

2. If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signing and Encryption

3. If you selected Fax, the following dialog appears: Select Fax Recipients
4. If you selected Save to Network Folder, the following dialog appears: Folder Settings
5. If you selected Save to USB the following dialog appears: Set where files are saved on the USB storage device
6. If you selected Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add SharePoint® Path, SharePoint® Destination Settings

NOTE: The Save to SharePoint® feature is available for all HP LaserJet flow MFPs and the Scanjet 8500 fn1, and the Scanjet 7000nx with firmware datecode 20120119 or newer.

Proceed through the destination-specific dialogs. Click Next to advance to the next dialog.

1. On the Notification Settings dialog, select your scan status notification preference, and then click Next.
2. On the Scan Settings dialog, select the scan settings to use. Click Next.
3. On the File Settings dialog, select the file settings to use. Click Next.
4. Review the Summary dialog, and then click Finish.
5. On the Quick Set-specific dialog, click Apply at the bottom of the window to save the Quick Set.

Send a scanned document to one or more email addresses

• Send email by entering email addresses manually
• Send email by using the address book

Send email by entering email addresses manually

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the E-mail button.

NOTE: If prompted, type your user name and password.

1. Touch the To: field to open a keyboard.

NOTE: If you are signed in to the product, your user name or other default information might appear in the From: field. If so, you might not be able to change it.

Start Copy Sign In Ready Copies: Quick Sets Copy Access preset job options for commonly used jobs Make copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device MemoryRetrieve from Device Memory

Send E-mail Ready: Preview From: [e-mail] To: CC: Subject: File Name: [Untitled] Jul/27/2011 9:04:43 AM More Options

1. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address.
2. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields.
3. To change the settings for the document touch the More Options button.
4. If you are sending a two-sided document, select the Original Sides menu, and then select the 2-sided option. Touch the OK button.

E-mail > Keyboard To: [e-mail] From To: CC: Subject File Name: 1 2 3 4 5 6 7 8 9 0 - = ← en q w e r t y u i o p [ ] \ Caps a s d f g n j k l ; * z x c v b n m . . / Alt @ . _ OK Cancel

Send E-mail Ready Preview From: [e-mail] To: CC: Subject: File Name: [Untitled] More Options Jul/27/2011.9:09:13 AM

Send E-mail Ready Auto defect Auto Auto PDF Original Sides 1-sided 2-sided Touch the "Orientation" button to select portrait/landscape and back-side orientation. Orientation OK Cancel

1. Touch the Start button to send.

NOTE: The product might prompt you to add the email address to the address book.

NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help ? button on the preview screen.

1. To set up another email job, touch the OK button on the Status screen.

NOTE: You have the option to retain the settings from this job to use for the next job.

Send E-mail Ready Auto detect Auto 100% Auto PDF Preview Document File Type FCF Optimize Text/Picture Manually adjust Output Quality Medium Original Sides 2-sided Resolution 150 dpi Content Orientation Portrait Color/Black Auto detect Original Size Auto Notification Do not notify Image Adjustment Default Page 2 of 3

Send E-mail Status: Sending To set up next job, touch "OK" 100% Auto detect Letter Letter PDF Job ID: Guest/E-mail 12:24 PM Retain settings for next job Active Jobs OK Cancel Job [United]

Send email by using the address book

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the E-mail button.

NOTE: If prompted, enter your user name and password.

Start Copy Sign In Ready Copies: Quick Sets Copy Access preset job options for commonly used jobs Mele copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory

1. Touch the Address Book button that is next to the To: field to open the Address Book screen.

2. From the drop-down list, select the address book view that you want to use.

Send E-mail Ready Preview From: [e-mail] To: CC: Subject: File Name: [Untitled] Aug/30/2011 10:44:03 AM More Options

Address Book All Contacts All Contacts Local Contacts To Edit Details OK Cancel

1. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list.

Repeat this step for each recipient, and then touch the OK button.

1. Touch the Start button to send.

NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help ? button on the preview screen.

Address Book All Contacts Name E-mail Address A.J. [e-mail] ADMINISTRATOR [e-mail] Edit Details To OK Cancel

Send E-mail Ready 100% Auto detect Auto Auto PDF Preview Document File Type PDF Optimize Text/Picture Manually adjust Output Quality Medium Original Sides 2-sided Resolution 150 dpi Content Orientation Portrait Color/Black Auto detect Original Size Auto Notification Do not notify Image Adjustment Default Page 2 of 3

Send a scanned document to a network folder

The product can scan a file and save it in a folder on the network. The following operating systems support this feature:

• Windows Server 2003, 64-bit
• Windows Server 2008, 64-bit
- Windows XP, 64-bit
- Windows Vista, 64-bit
- Windows 7, 64-bit

Novell v5.1 and later (access to the Quick Sets folders only)

NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File Sharing.

NOTE: You might be required to sign in to the product to use this feature.

The system administrator can use the HP Embedded Web Server to configure pre-defined Quick Sets folders, or you can provide the path to another network folder.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the Save to Network Folder button.

NOTE: If prompted, type your user name and password.

Start Copy Sign In Ready Copies Quick Sets Copy Access preset job options for commonly used jobs Make copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory

1. To use one of the preset job settings, select one of the items in the Quick Sets list.
2. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button.
3. If necessary, touch the File Type drop-down menu to select a different output file format.

Save to Network Folder Ready Preview Quick Sets Folder Path Block PDF File Type: PDF File Name: [Untitled] Jul/27/2011 9:16:18 AM More Options

File Name: Agenda 1 2 3 4 5 6 7 8 9 0 - = ← en q w e r t y u i o p [ ] \ Caps a s d f g h j k l : - z x c v b n m . / Alt @ _ OK Cancel

Save to Network Folder Ready Preview Quick Sets Black PDF Folder Path File Type: PDF File Name: Agenda Edit Mar/21/2012 4:34:16 PM More Options

1. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path:

\path\path

Touch the OK button.

1. To configure settings for the document, touch the More Options button.

2. Touch the Start button to save the file.

NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help ? button on the preview screen.

Network Folder Path: [senentfold] OK Cancel

Save to Network Folder Ready Preview Quick Sets Folder Path Uservertfoldar Black PDF File Type: PDF File Name: Agenda Mar21/2012 4:36:05 PM More Options

Save to Network Folder Ready Preview Quick Sets Folder Path UserFormFolder Black PDF File Type: PDF File Name: Igenda Edit Mar/21/2012 4:36:05 PM More Options

Use HP Flow CM solution (flow models only)

HP Flow CM Professional is an easy-to-use, cloud-based solution designed to help businesses securely store and access information for better collaboration. The solution provides access from virtually anywhere, via a web browser, to a complete set of proven document-management tools for capture, store, search, retrieval, sharing, and more.

Use a networked scanner or HP LaserJet Flow MFP (and select upgradeable HP MFPs) to quickly and simply send paper documents directly to the HP Flow CM Professional solution. Retrieve and print PDF documents, set directories, and browse a file repository directly from the control panel of a Flow CM enabled product.

For more information on HP Flow CM Professional, go to the following Web sites:

• To log in to HP Flow CM, go to www.hpflowcm.com/login.
• To search HP Flow CM Support, go to help.hpflowcm.com.
To find out more about HP Flow CM and have a sales expert contact you, go to www.hp.com/go/flowcm.
• To find out more about HP Flow CM Professional, go to www.hp.com/go/flow.
• To find out more about HP Flow CM Enterprise, go to www.hp.com/go/flowcmenterprise.

7 Fax

• Set up fax
  • Change fax configurations
  Send a fax

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
- Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Set up fax

The steps to set up the fax function on the product vary depending on whether you are initially setting up the product hardware or if the hardware is already set up.

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server.

• The first time the product is turned on with a fax accessory installed
• After initial product hardware setup

The first time the product is turned on with a fax accessory installed

The first time the product is turned on with a fax accessory installed, access the Fax Setup Wizard by following these steps:

1. From the Home screen on the product control panel, touch Initial Setup.
2. Touch the Fax Setup Wizard menu.
3. Follow the steps in the Fax Setup Wizard to configure the required settings.
4. When the Fax Setup Wizard finishes, the option to hide the Initial Setup button appears on the Home screen. Fax setup is complete.

NOTE: When first installed, the fax accessory might read some of these settings from the product; therefore, a value might already be set. Check the values to verify that they are correct.

After initial product hardware setup

Access the Fax Setup Wizard after initial setup through the control panel by following these steps:

1. From the Home screen on the product control panel, scroll to and touch Administration.
2. Open the following menus:

Fax Settings

Fax Send Settings

Fax Send Setup

Fax Setup Wizard

1. Follow the steps in the Fax Setup Wizard to configure the required settings. Fax setup is complete.

NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time. If you want to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax.

Change fax configurations

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server.

Fax dialing settings
• General fax send settings
Fax receive settings

Fax dialing settings

1. From the Home screen on the product control panel, scroll to and touch Administration.
2. Open the following menus:

Fax Settings

Fax Send Settings

Fax Send Setup

- Fax Dialing Settings

Configure any of the following settings:

Menu Item Description
Fax Dial Volume	Use the Fax Dial Volume setting to control the product's dialing volume level when sending faxes.
Dialing Mode	The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone phones) or pulse (rotary-dial phones).
Fax Send Speed	The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax.Fast (default) — v.34/max 33,600 bpsMedium — v.17/max 14,400 bpsSlow — v.29/max 9,600 bps
Redial Interval	The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering, or if an error occurs.NOTE: You might observe a redial message on the control panel when both the Redial On Busy and Redial On No Answer settings are set to off. This occurs when the fax accessory dials a number, establishes a connection, and then loses the connection. As a result of this error condition, the fax accessory performs three automatic redial attempts regardless of the redial settings. During this redial operation, a message displays on the control panel to indicate that a redial is in progress.
Redial On Error	The Redial On Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission.
Redial On Busy	The Redial On Busy setting selects the number of times (0 through 9) the fax accessory redials a number when the number is busy. The interval between retries is set by the Redial Interval setting.

Menu item Description

Redial On No Answer	The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting.
Detect Dial Tone	The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Dialing Prefix	The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed.

General fax send settings

1. From the Home screen on the product control panel, scroll to and touch Administration.
2. Open the following menus:

Fax Settings
Fax Send Settings
Fax Send Setup
• General Fax Send Settings

Configure any of the following settings:

Menu item Description
Fax Number Confirmation	When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send	Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Fax Header	Use the Fax Header feature to control whether the header is appended to the top, and content is shifted down, or if the header is overlayed on top of the previous header.
JBIG Compression	Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax transmission time and might be the preferred setting. However, using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines, in which case you might need to disable it.NOTE: The JBIG Compression feature works only when both the sending and receiving machines have this capability.
Error Correction Mode	Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again.The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.NOTE: Some VoIP providers might suggest turning off the Error Correction Mode setting. However, this is not usually necessary.
Fax Number Speed Dial Matching	Enabling the Fax Number Speed Dial Matching can help when dialing faxes.When you dial a fax number manually, this feature checks the stored speed dial entries for a number that matches the number you enter. This can speed the dialing process and help you if you do not remember the speed dial entry number for a given fax number.If the product finds a matching speed dial entry for the fax number entered manually, you can touch Yes to send the fax to that number or have the number added to the fax distribution list.

Fax receive settings

1. From the Home screen on the product control panel, scroll to and touch Administration.
2. Open the following menus:

Fax Settings
• Fax Receive Settings
Fax Receive Setup

Configure any of the following settings:

Menu item Description
Ringer Volume	Touch the Ringer Volumedrop-down menu and adjust the ringer volume settings.
Rings To Answer	The Rings To Answersetting determines the number of times the phone rings before the call is answered by the fax accessory.NOTE:The default range for the available options for the Rings To Answersetting is country/region-specific. The range of possible Rings To Answeroptions is limited by country/region.If you experience problems with the fax accessory answering, and the Rings To Answer setting is 1, try increasing it to 2.
Fax Receive Speed	Touch the Fax Receive Speeddrop down menu and select one of the following options:Fast (default) — v.34/max 33,600 bpsMedium — v.17/max 14,400 bpsSlow — v.29/max 9,600 bps

Menu item Description

Ring Interval	Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms.
Ring Frequency	Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.

Send a fax

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password.

3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen.

4. Touch the Fax Number field to open the keypad.

Start Copy Sign In Ready Copies Quick Sets Copy Access preset job options for commonly used jobs Mate copies from an original document Fax E-mail Send a document to one or more fax numbers Send a document as an attachment to an e-mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory

Send Fax Ready Preview Fax Number: 00 Speed Dials One Touch Speed Dials 00 01 xxxxxxxxx... xxxxxxxxx 02 03 04 05 06 07 08 09 Delete Details More Options JUL27/2011 10:05:39 AM

Send Fax Ready Preview Fax Number: 00 Speed Dials One Touch Speed Dials 00 01 XXXXXXXXX 02 03 04 05 06 07 08 09 Delete Details More Options JUL27/2011 10.07 17 AM

1. Enter a phone number, and then touch the OK button.

2. Touch the Start button to send the fax.

NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help ? button on the preview screen.

Send Fax Ready Preview Fax Number: XXXXXXXXX 1 2 3 4 5 6 7 8 9 * 0 # OK Cancel Speed Dials Fax Recipients XXXXXXXXX xxxxxxxxxx xxxxxxxxxx Pause More Options: JUL27/2011 16:10:45 AM Delete Details

Send Fax Ready Preview Fax Number: 00 Speed Dials One Touch Speed Dials 00 01 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More Options JUL27/2011 10:15:36 AM

8 Manage the product

• Configure IP network settings
  HP Embedded Web Server
  HP Utility for Mac OS X
  HP Web Jetadmin
  • Economy settings
  • Product security features
  • Software and firmware updates

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Configure IP network settings

• Printer sharing disclaimer
• View or change network settings
- Rename the product on a network
• Manually configure IPv4 TCP/IP parameters from the control panel
• Manually configure IPv6 TCP/IP parameters from the control panel

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Click the Networking tab to obtain network information. You can change settings as needed.

Rename the product on a network

If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Open the General tab.

2. On the Device Information page, the default product name is in the Device Name field. You can change this name to uniquely identify this product.

NOTE: Completing the other fields on this page is optional.

1. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

• Network Settings
Jetdirect Menu
TCP/IP
• IPV 4 Settings
- Config Method

1. Select the Manual option, and then touch the Save button.
2. Open the Manual Settings menu.
3. Touch the IP Address, Subnet Mask, or Default Gateway option.
4. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button.

Repeat the process for each field, and then touch the Save button.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv6 address.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. To enable manual configuration, open the following menus:

• Network Settings
Jetdirect Menu
TCP/IP
• IPV6 Settings
- Address
- Manual Settings
- Enable

Select the On option, and then touch the Save button.

1. To configure the address, touch the Address button and then touch the field to open a keypad.
2. Use the keypad to enter the address, and then touch the OK button.
3. Touch the Save button.

HP Embedded Web Server

• How to access the HP Embedded Web Server (EWS)
HP Embedded Web Server features

Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.

• View product status information
• Determine the remaining life for all supplies and order new ones
• View and change tray configurations
• View and change the product control-panel menu configuration
• View and print internal pages
- Receive notification of product and supplies events
• View and change network configuration

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network 🔊 button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

To use the HP Embedded Web Server, the browser must meet the following requirements:

Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
• Mac OS X: Safari or Firefox using Bonjour or an IP address
• Linux: Netscape Navigator only
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

HP Embedded Web Server features

Information tab
- General tab
• Print tab or Copy/Print tab

• Scan/Digital Send tab (MFP models only)
• Fax tab (MFP models only)
Troubleshooting tab
• Security tab
HP Web Services tab
- Networking tab
Other Links list

Information tab

Table 8-1 HP Embedded Web Server Information tab

Menu Description
Device Status	Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page	Shows a list of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the product.
Usage Page	Shows a summary of the number of pages the product has printed, grouped by size, type, and paper print path.
Device Information	Shows the product network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Control Panel Snapshot	Shows an image of the current screen on the control panel display.
Print	Upload a print-ready file from the computer to print. The product uses the default print settings to print the file.
Printable Reports and Pages	Lists the internal reports and pages for the product. Select one or more items to print or view.

General tab

Table 8-2 HP Embedded Web Server General tab

Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
	Change the default display language.
Quick Sets Setup	Configure jobs that are available in the Quick Sets area of the Home screen on the product control panel.
Alerts Setup email alerts for various product and supplies events.
Control Panel Administration Menu	Shows the menu structure of theAdministrationmenu on the control panel.
	NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through theAdministrationmenu.
AutoSend	Configure the product to send automated emails regarding product configuration and supplies to specific email addresses.
Edit Other Links	Add or customize a link to another Web site. This link displays in theOther Linksarea on all HP Embedded Web Server pages.
Ordering Information	Enter information about ordering replacement toner cartridges. This information displays on the supplies status page.
Device Information	Name the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product.
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Energy Settings	Set or edit a wake time, sleep time, and sleep delay for the product. Set a different schedule for each day of the week and for holidays.
	Set which interactions with the product cause it to wake from sleep mode.
Backup and Restore	Create a backup file that contains product and user data. If necessary, use this file to restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer	Install third-party software programs that can enhance the product functionality.
Firmware Upgrade Download and install product firmware upgrade files.
Quota and Statistics Services	Provides connection information about third-party job-statistics services.

Print tab or Copy/Print tab

NOTE: The tab is named Copy/Print for MFP models.

Table 8-3 HP Embedded Web Server Copy/Print tab

Menu Description
Retrieve from USB Setup	Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs	Enable or disable the ability to store jobs in the product memory.Configure job-storage options.
Adjust Paper Types	Override the factory-default mode settings if print quality problems occur when using a specific paper type.
Restrict Color	Permit or restrict color printing and copying.Specify permissions for individual users or for jobs that are sent from specific software programs.
General Print Settings	Configure settings for all print jobs, including copy jobs or received faxes.

Table 8-3 HP Embedded Web Server Copy/Print tab (continued)

Menu Description

Copy Settings (MFP models only) Configure the default options for copy jobs.

Manage Trays Configure settings for paper trays.

Scan/Digital Send tab (MFP models only)

Table 8-4 HP Embedded Web Server Scan/Digital Send tab

Menu Description
E-mail and Save to Network Folder Quick Setup Wizards	Configure the product to send scanned images as email attachments. Configure the product to save scanned images to network-folder Quick Sets. Quicks Sets provide easy access to files saved on the network.
Address Book Manage the address book, including the following:Add email addresses into the product one at a time.Use the Import/Export tab to load a large list of frequently-used email addresses on to the product all at once, rather than adding them one at a time.Edit email addresses that have already been saved in the product.
E-mail Setup	Configure the default email settings for digital sending, including the following:Settings for the outgoing mail (SMTP) serverDefault settings for E-mail Quick Sets jobsDefault message settings, such as the "From" address and the subject lineSettings for digital signatures and encryptionSettings for email notificationsDefault scan settings for email jobsDefault file settings for email jobs
Save to Network Folder Setup	Configure the network folder settings for digital sending, including the following:Default settings for Quick Sets jobs saved in a network folderSettings for notificationsDefault scan settings for jobs saved in a network folderDefault file settings for jobs saved in a network folder
Save to USB Setup	Configure the USB settings for digital sending, including the following:Default settings for Quick Sets jobs saved on a USB flash driveSettings for notificationsDefault scan settings for jobs saved on a USB flash driveDefault file settings for jobs saved on a USB flash drive
OXPd: Workflow Use third-party workflow tools.
Digital Sending Software Setup	Configure settings related to using optional Digital Sending software.

Fax tab (MFP models only)

Table 8-5 HP Embedded Web Server Fax tab

Menu Description
Fax Send Setup Configure settings for sending faxes, including the following:Default settings for outgoing faxesDefault setting for sending faxes using the internal fax modemSettings for using a LAN fax serviceSettings for using an Internet fax service
Speed Dials Manage speed dial numbers, including the following:Import .CSV files containing email addresses, fax numbers, or user records, so that they can be accessed on this product.Export email, fax, or user records from the product into a file on the computer to use as a data backup, or import the records onto another HP product.
Fax Receive Setup	Configure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding	Enable or disable fax archiving and fax forwarding, and configure basic settings for each:Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address.Fax forwarding is a method to forward incoming faxes to a different fax device.
Fax Activity Log	Contains a list of the faxes that have been sent from or received by this product.

Troubleshooting tab

Table 8-6 HP Embedded Web Server Troubleshooting tab

Menu Description
General Troubleshooting	Select from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic Data	Export product information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an administrator password is set from the Security tab.
Calibration/Cleaning	Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the product immediately.
Firmware Upgrade Download and install product firmware upgrade files.
Restore Factory Settings Restore product settings to factory defaults.

Table 8-7 HP Embedded Web Server Security tab

Menu Description
General Security	Settings for general security, including the following:Configure an administrator password to restrict access to certain features on the product.Set PJL password for processing PJL commands.Set file system access and firmware upgrade security.Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.View the status of all security settings.
Access Control	Configure access to product functions for specific individuals or groups, and select the method individuals use to sign in to the product.
Protect Stored Data	Configure and manage the internal hard drive for the product. This product includes an encrypted hard drive for maximum security.Configure settings for jobs that are stored on the product hard drive.
Certificate Management	Install and manage security certificates for access to the product and the network.
Web Service Security	Allow resources on this product to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted.
Self Test	Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this product. It is necessary to Enable HP Web Services to use the HP ePrint feature.

Table 8-8 HP Embedded Web Server Networking tab

Menu Description
Web Services Setup	Connect this product to HP's ePrintCenter on the Web by enabling HP Web Services.
Web Proxy	Configure a proxy server if there are issues enabling HP Web Services or connecting the product to the Internet.

Networking tab

Use the Networking tab to configure and secure network settings for the product when it is connected to an IP-based network. This tab does not display if the product is connected to other types of networks.

Table 8-9 HP Embedded Web Server Networking tab

Menu Description

TCP/IP Setting Configure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The configuration options available depend on the print server model.

Table 8-9 HP Embedded Web Server Networking tab (continued)

Menu Description
Network Settings	Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model.
Other Settings	Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported products.
Select Language	Change the language displayed by the HP Embedded Web Server. This page displays if the Web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.
Settings View and restore current security settings to factory-default values.
	Configure security settings using the Security Configuration Wizard.
	NOTE: Do not use the Security Configuration Wizard to configure security settings using network-management applications, such as HP Web Jetadmin.
Authorization	Control configuration management and use of this product, including the following:Set or change the administrator password to control access to configuration parameters.Request, install, and manage digital certificates on the HP Jetdirect print server.Limit host access to this product through an Access Control List (ACL) (for selected print servers on IPv4 networks only).
Mgmt. Protocols	Configure and manage security protocols for this product, including the following:Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS.Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configuration-management protocols.
802.1X Authentication	Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factory-default values.CAUTION: When changing the 802.1X authentication settings; the product might lose its connection. To reconnect, it might be necessary to reset the print server to a factory-default state and reinstall the product.
IPsec/Firewall	View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect models only).
Announcement Agent	Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates.
Network Statistics	Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info	View a list of network-configuration settings on the HP Jetdirect print server for each protocol.
Configuration Page	View the HP Jetdirect configuration page, which contains status and configuration information.

Other Links list

NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links.

Table 8-10 HP Embedded Web Server Other Links list

Menu Description
Product Support	Connect to the support site for the product to search for help on various topics.
Shop for Supplies	Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as toner cartridges and paper.
HP Instant Support Connect to the HP Web site to find solutions to product problems.

HP Utility for Mac OS X

Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer.

You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility.

If HP Utility is not included in the Utilities list, use the following procedure to open it:

1. At the computer, open the Apple 📄 menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.

HP Utility features

The HP Utility toolbar is at the top of every page. It includes these items:

• Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen.
All Settings: Click this button to return to the HP Utility main page.
Applications: Click this button to manage which HP tools or utilities appear in the Dock.
HP Support: Click this button to open a browser and go to the HP support Web site for the product.
• Supplies: Click this button to open the HP SureSupply Web site.
- Registration: Click this button to open the HP registration Web site.
• Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Menu Item Description
Information and Support	Supplies Status	Shows the product supplies status and provides links for ordering supplies online.
	Device Information	Shows information about the currently selected product.
	File Upload	Transfers files from the computer to the product.
	Upload Fonts	Transfers font files from the computer to the product.
HP Connected Accesses the HP Connected Web site.
	Update Firmware	Transfers a firmware update file to the product.
		NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
	Commands	Sends special characters or print commands to the product after the print job.
		NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Printer Settings	Supplies Management	Configures how the product should behave when supplies are nearing the end of their estimated life.
Trays Configuration Changes the default tray settings.
	Output Devices	Manages settings for optional output accessories.
	Duplex Mode	Turns on the automatic two-sided printing mode.
	Protect Direct Ports	Disables printing over USB or parallel ports.
	Stored Jobs	Manages print jobs that are stored on the product hard disk.
	Network Settings	Configures the network settings, such as the IPv4 and IPv6 settings.
	Additional Settings	Provides access to the HP Embedded Web Server.
Scan Settings	Scan to E-mail	Opens the HP Embedded Web Server page for configuring settings for scanning to email.
		NOTE: USB connections are not supported.
	Scan to Network Folder	Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder.
		NOTE: USB connections are not supported.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

Economy settings

• Optimize speed or energy usage
  Set Sleep mode
  Set the Sleep Schedule

Optimize speed or energy usage

The product has four incremental settings to optimize for speed or energy usage.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings

4. Energy Settings
   • Optimum Speed/Energy Usage

5. Select the option that you want to use, and then touch the Save button.

NOTE: The default setting is Faster first page.

Set Sleep mode

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings
   • Energy Settings

4. Sleep Timer Settings

5. Touch Sleep/Auto Off After to select the option.

6. Select the appropriate time period, and then touch the Save button.

NOTE: The sleep-mode default time is 30 minutes.

Set the Sleep Schedule

NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings
   Date/Time Settings

4. Open the Date/Time Format menu and configure the following settings:

Date Format
Time Format

1. Touch the Save button.

2. Open the Date/Time menu and configure the following settings:

Date/Time
Time Zone

If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.

1. Touch the Save button.
2. Touch the back-arrow button to return to the Administration screen.

3. Open the following menus:

4. General Settings

5. Energy Settings

6. Sleep Schedule

7. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.

8. Configure the following settings:

Time
Event Days

1. Touch the OK button, and then touch the Save button.

Product security features

• Security statements
IP Security
• Sign in to the product
- Assign a system password
• Encryption support: HP High Performance Secure Hard Disks
- Lock the formatter

Security statements

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Sign in to the product

Some features on the product control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen.

Typically, you use the same user name and password that you use to sign in to your computer on the network. Consult the network administrator for this product if you have questions about which credentials to use.

After you have signed in to the product, a Sign Out button displays on the control panel. To maintain security for the product, touch the Sign Out button when you have finished using the product.

Assign a system password

Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 🔒 button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

1. Click the Security tab.
2. Open the General Security menu.
3. In the Username field, enter the name to associate with the password.
4. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field.

1. Click the Apply button. Make note of the password and store it in a safe place.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

Software and firmware updates

HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web:

In the US, go to www.hp.com/support/ojcolorMFPX585. Click Drivers & Software.

Outside the US, follow these steps:

1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Drivers & Software.
4. Enter the product name (HP Officejet Enterprise Color MFP X585), and then select Search.

9 Solve general problems

• Restore factory-set defaults
  • Control panel help system
  A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel
  • Product does not pick up paper or misfeeds
  Clear jams
• Improve print quality
• Improve copy image quality
• Improve scan image quality
• Improve fax image quality
• Solve wired network problems
• Solve fax problems

For more information:

In the US, go to www.hp.com/support/ojcolorMFPX585.

Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

- General Settings

1. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process.

NOTE: The product restarts automatically after the reset operation completes.

Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Help ? button to open a message that describes the problem. The message also contains instructions to help solve the problem.

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel

Cartridge is low: The product indicates when an ink cartridge level is low. Actual ink cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The ink cartridge does not need to be replaced now.

Cartridge is very low: The product indicates when the ink cartridge level is very low. Actual ink cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The ink cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP ink cartridge has reached Very Low, HP's Premium Protection Warranty on that ink cartridge has ended.

Change the "Very Low" settings

You can change the way the product reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new ink cartridge.

1. From the Home screen on the product control panel, scroll to and touch Supplies.

2. Open the following menus:

3. Manage Supplies
   • Supply Settings

4. Black Cartridge or Color Cartridges
   • Very Low Settings

5. Select one of the following options:

6. Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low threshold.

7. Select the Prompt to continue option to set the product to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
8. Select the Continue option to set the product to alert you that the cartridge is very low, and to continue printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.

For products with fax capability

When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the product resumes printing. This can occur if the product has received more faxes than the memory can hold while the product is waiting.

The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the ink cartridge, but print quality might degrade.

Order supplies

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter

the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Product does not pick up paper or misfeeds

• The product does not pick up paper
• The product picks up multiple sheets of paper
The document feeder jams, skews, or picks up multiple sheets of paper

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper

NOTE: This information applies to MFP products only.

The original might have something on it, such as staples or self-adhesive notes, that must be removed.
- Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
• Make sure that the top document-feeder cover is closed.
- The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

• The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.
• The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
• Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
• Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
• From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.

Clear jams

Auto-navigation for clearing jams

The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the tray is configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.

Clear jams in the output bin

1. Look for jammed paper in the output bin area.

2. Remove any visible media.

NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.

1. Open and then close the left door to clear the message.

Illustration of a desktop printer with a computer screen and paper feed, showing internal components (no text or symbols visible)

Illustration of a desktop scanner with open screen, keyboard, and paper feed (no text or symbols visible)

Diagram of an electronic device showing internal components and a blue arrow indicating flow or transformation (no text or symbols present)

Clear jams in Tray 1 (multipurpose tray)

1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.

NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing.

1. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product.

2. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet.

1. If the paper is still not visible or accessible, remove the ink collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills.

CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

1. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.

2. Lift the green tab to place the platen back into its operating position.

Diagram illustrating the disassembly process of a computer RAM module, showing disassembly with no restrictions indicated.

1. Reinstall the ink collection unit.

2. Close the left door.

3D diagram of an open computer chassis showing internal components and a blue arrow pointing to a green internal component (no text or symbols present)

Diagram of an internal server rack with a green RAM module and a blue arrow indicating upward motion (no text or symbols)

Clear jams in the left door

1. Open the left door.

2. Gently remove any visible paper from the rollers and delivery area.

NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.

1. Close the left door.

Diagram illustrating the process of inserting a RAM into an internal storage unit, with blue arrows indicating the sequence.

Clear jams in the ink collection unit area

1. Open the left door.

2. If you can see the trailing edge of the sheet, remove the sheet from the product.

3. If the paper is not visible or accessible, remove the ink collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills.

CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

Diagram illustrating the process of installing a computer RAM module, showing steps from disassembly to reassembly.

1. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.

2. Lift the green tab to place the platen back into its operating position.

3D diagram of an electronic device showing internal components and a green circuit board, with no visible text or symbols.

3D illustration of an electronic device showing internal components and a green component, with no visible text or symbols.

1. Reinstall the ink collection unit.

2. Close the left door.

3D illustration of an open computer chassis showing internal components and a blue arrow pointing to a green internal component (no text or symbols present)

Diagram of an internal server rack with a green RAM module and a blue arrow indicating upward motion (no text or symbols)

Clear jams in Tray 2

1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray.

2. Remove the jammed sheet by pulling it to the right and then out of the product.

3. Close Tray 2.

NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

HP printer internal structure showing paper feed and printer output (no text or symbols visible)

Illustration of a HP printer with paper feed and paper sheet, showing paper movement arrows (no text or symbols)

HP printer internal structure showing paper feeding into a drawer with an arrow indicating compression (no text or symbols visible)

Clear jams in optional Tray 3

1. Open Tray 3.

2. Remove the jammed sheet by pulling it to the right and then out of the product.

Two-step diagram showing a printer's internal structure and its close-up of the printer's internal components (no text or symbols present)

1. If the jam cannot be cleared at the tray, try clearing the jam from the lower left door.

Diagram showing a computer tower with a paper insert and blue arrows indicating rotation or compression (no text or symbols present)

1. Close Tray 3.

NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

Diagram of a printer's internal structure showing paper feeding into a drawer with a blue arrow indicating the process (no text or symbols present)

Clear jams in the document feeder

1. Lift the latch to release the document-feeder cover.

Illustration of a printer with a blue arrow indicating rotation (no text or symbols present)

1. Open the document-feeder cover.

Diagram of a printer with an open lid and blue arrow indicating a process (no text or symbols present)

1. Lift the jam-access door, and remove any jammed paper.

If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.

3D rendering of a printer with open lid and paper roll, showing internal structure and motion arrows (no text or symbols)

1. Press on the door next to the document-feeder rollers to make sure it is closed completely.

Interior view of a printer's open circuit board with a blue arrow indicating a component (no text or symbols visible)

1. Flow models only: Lift the document feeder input tray.

Illustration of a printer's internal structure with a blue arrow indicating the process (no text or symbols present)

1. Flow models only: Squeeze inward on the two slots at each end of the e-Duplex assembly.

Diagram of a printer with open lid and internal circuitry, showing two circular annotations highlighting internal components (no text or symbols present)

1. Flow models only: Remove the e-Duplex assembly by pulling it out.

Illustration of a printer's internal structure with a blue arrow indicating a component (no text or symbols present)

1. Flow models only: Remove any jammed paper.

3D rendering of a printer's internal structure with blue arrows indicating motion or flow (no text or symbols visible)

1. Flow models only: Reinstall the e-Duplex assembly by sliding it in until it locks into place.

3D rendering of a printer's internal structure showing the lid and paper tray (no text or symbols visible)

1. Flow models only: Lower the document-feeder input tray.

Illustration of a printer with an open lid and a blue arrow indicating the process (no text or symbols present)

1. Close the document-feeder cover.

3D rendering of a printer with an open lid and a blue arrow indicating the process (no text or symbols)

NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

Improve print quality

If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.

If the product is having scan, fax, or copy quality problems, try the following solutions and also see “Improve scan quality,” “Improve fax quality,” or “Improve copy quality” for further solutions.

• Print from a different software program
- Check the paper-type setting for the print job
- Check ink cartridge status
Clean the product
• Visually inspect the ink cartridge
• Check paper and the printing environment
• Calibrate the product to align the colors
• Check other print job settings
• Try a different print driver

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of ink, or small areas of missing ink.

Check the paper type setting (Windows)

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Check the paper type setting (Mac OS X)

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Select a type from the Media Type drop-down list.

4. Click the Print button.

5. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

Check ink cartridge status

Follow these steps to check the estimated life remaining in the ink cartridges if your printed pages have small unprinted areas, streaks, or bands.

1. From the Home screen on the product control panel, scroll to and touch the Supplies button.
2. The status of all supply items is listed on the screen.
3. To print or view a report of the status of all supply items, including the genuine HP part number for reordering the supply, touch the Manage Supplies button. Touch the Supplies Status button, and then touch either the Print or View button.
4. Check the percent of life remaining for the cartridges and if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using an ink cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.

The ink cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace an ink cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

1. Check to see if you are using a genuine HP cartridge.

A genuine HP ink cartridge has the words "HP" or "Hewlett-Packard" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.

Hewlett-Packard cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP ink cartridge.

Clean the product

Print a cleaning page

Print a cleaning page to remove dust and excess debris from the paper path if you are having any of the following problems:

Specks of ink are on the printed pages.
Repeated marks occur on the printed pages.

Use the following procedure to print a cleaning page.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Touch Calibration/Cleaning, and then touch Print Cleaning Page to print the page.
3. The cleaning process can take several minutes. When it is finished, discard the printed page.

Clean the printhead

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Touch Calibration/Cleaning.
3. Touch Clean Print head.

Resolve ink smears

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Touch Calibration/Cleaning.
3. Touch Resolve Ink Smear.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet.

Icon depicting a power button with an arrow and download symbol (no text or labels)

1. Open the scanner lid.

2. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
2. Connect the power cable to an outlet, and then press the power button to turn the product on.

Illustration of a printer with an open lid and a blue arrow pointing to the cover (no text or symbols)

3D diagram of a printer with open lid and internal tray, showing no text or symbols

Visually inspect the ink cartridge

1. Remove the ink cartridge from the product, and verify that there is no debris in the cartridge path.

2. Examine the metal connector of the ink cartridge.

CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal connector can cause print-quality problems.

985 Wi-Fi No S

1. If you see any scratches, or other damage on the metal connector, replace the ink cartridge.

2. If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until it locks in place. Print a few pages to see if the problem has resolved.

Check paper and the printing environment

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

• Always use a paper type and weight that this product supports.
- Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
• Use paper that has not been previously printed on.
• Use paper that does not contain metallic material, such as glitter.
- Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
• Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

• Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
  • Make sure the product is not exposed to temperatures or humidity outside of product specifications.
  Do not place the product in a confined space, such as a cabinet.

• Place the product on a sturdy, level surface.

• Remove anything that is blocking the vents on the product. The product requires good air flow on all sides, including the top.
• Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue inside the product.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings

4. Print Quality
   • Image Registration

5. Select the tray that you want to adjust.

6. Touch the Print Test Page button, and then follow the instructions on the printed pages.
7. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary.
8. When you are satisfied with the results, touch the Save button to save the new settings.

Calibrate the product to align the colors

Calibration is a product function that optimizes print quality.

Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.

2. Open the following menus:

3. Calibration/Cleaning
   Full Calibration

4. Touch the Start button to start the calibration process.

A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished.

1. Wait while the product calibrates, and then try printing again.

Check other print job settings

When printing from a software program, follow these steps to try to resolve the issue by adjusting other print-driver settings.

Adjust color settings (Windows)

Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors on the printed page are not satisfactory.

Change the color theme

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.

5. Select a color theme from the Color Themes drop-down list.

6. Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.

7. Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when printing business graphics.
8. Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
9. Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.
   • None: No color theme is used.

10. Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com.

11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Change the color options

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.

• Automatic setting: Select this setting for most color print jobs
- Manual setting: Select this setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjustment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

1. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing.
2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Try a different print driver

You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site. In the US, go to www.hp.com/support/ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Download Drivers & Software. Enter the product name, and then select Search.

HP PCL 6 driver	Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driver	Recommended for printing with Adobe ^ software programs or with other highly graphics-intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5	Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple product modelsPreferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6	Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface (GDI) for best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5

Improve copy image quality

If the product is having copy quality problems, try the following solutions in the order presented to resolve the issue.

• Check the scanner glass for dirt and smudges
  • Calibrate the scanner
• Check the paper settings
• Check the image-adjustment settings
• Optimize copy quality for text or pictures
• Edge-to-edge copying
• Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:

• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
- When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet.

Icon of a black circular button with a green power symbol and blue arrows pointing to it, no text or symbols present.

1. Open the scanner lid.

2. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
2. Connect the power cable to an outlet, and then press the power button to turn the product on.

Illustration of a printer with an open lid and a blue arrow pointing to the cover (no text or symbols)

3D diagram of a laptop with open lid and internal tray, showing no text or symbols

Calibrate the scanner

If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.

NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Open the following menus:

• Calibration/Cleaning
- Calibrate Scanner

1. Touch the Next button to start the calibration process. Follow the on-screen prompts.
2. Wait while the product calibrates, and then try copying again.

Check the paper settings

Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out.

Check the paper size and type configuration

1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper size and paper type from the lists of options.
4. Touch the OK button to save your selection.

Select the tray to use for the copy

1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the Paper Selection button.
3. Select the tray that holds the paper that you want to use, and then touch the OK button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Check the image-adjustment settings

Adjust these additional settings to improve copy quality.

1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the Image Adjustment button.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button.
4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Optimize copy quality for text or pictures

Optimize the copy job for the type of image being copied: text, graphics, or photos.

1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.
4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Edge-to-edge copying

Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. Copy Settings

4. Edge-To-Edge

5. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.

6. Touch the Save button.
7. Touch the Start button.

Clean the pickup rollers and separation pad in the document feeder

Follow these steps if the printed pages have toner smudges or skewed print.

1. Lift the document-feeder latch.

3D illustration of a printer with a blue arrow indicating the paper direction (no text or symbols present)

1. Open the document-feeder cover.

2. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

NOTE: Lift up the roller assembly so you can clean the second roller.

Diagram of a printer's internal structure showing internal components and a blue arrow indicating a motion or operation (no text or symbols present)

Diagram of a printer with internal components and magnified views showing internal structure (no text or symbols)

1. Close the document-feeder cover.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.

Improve scan image quality

• Check the scanner glass for dirt and smudges
• Check the scan/send settings from the product control panel
• Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:

• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
- When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet.

Icon of a power button with green and blue arrows, no text or symbols present

1. Open the scanner lid.

2. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

2. Connect the power cable to an outlet, and then press the power button to turn the product on.

Check the scan/send settings from the product control panel

Check the scan settings on the product.

Check the resolution settings

NOTE: Setting the resolution to a high value increases the file size and the scan time.

Follow these steps to adjust the resolution setting:

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the Scan/Digital Send Settings menu.

Illustration of a printer's open case with a blue arrow pointing to the lid area (no text or symbols)

3D diagram of a printer or scanner with open lid and internal tray, showing no text or symbols

1. Select the category of scan and send settings that you want to configure.
2. Open the Default Job Options menu.
3. Touch the Resolution button.
4. Select one of the predefined options. Touch the Save button.
5. Touch the Start button.

Check the color settings

Follow these steps to adjust the color setting:

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to configure.
4. Open the Default Job Options menu.
5. Touch the Color/Black button.
6. Select one of the predefined options. Touch the Save button.
7. Touch the Start button.

Check the image-adjustment settings

Adjust these additional settings to improve scan quality.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to configure.
4. Open the Default Job Options menu.
5. Touch the Image Adjustment button.
6. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the Save button.
7. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Optimize scan quality for text or pictures

Optimize the scan job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the product control panel, touch one of the buttons for the scan/send features:

2. Save to Network Folder

3. Save to Device Memory

4. Save to USB

5. Scan to SharePoint®

6. Touch the More Options button, and then touch the Optimize Text/Picture button.

7. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

8. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Check the output-quality settings

This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.

1. Open the Scan/Digital Send Settings menu.
2. Select the category of scan and send settings that you want to configure.
3. Open the Default Job Options menu.
4. Touch the Output Quality button.

5. Select one of the predefined options. Touch the Save button.

6. From the Home screen on the product control panel, scroll to and touch the Administration button.

7. Touch the Start button.

Clean the pickup rollers and separation pad in the document feeder

Follow these steps if the printed pages have toner smudges or skewed print.

1. Lift the document-feeder latch.

3D illustration of a printer with an open lid and arrow indicating rotation (no text or symbols)

1. Open the document-feeder cover.

3D illustration of a printer or scanner with internal components and a blue arrow indicating a directional flow (no text or symbols present)

1. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

NOTE: Lift up the roller assembly so you can clean the second roller.

Illustration of a printer with three circular insets showing internal components (no text or symbols)

1. Close the document-feeder cover.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.

Improve fax image quality

• Check the scanner glass for dirt and smudges
  • Check the send-fax resolution settings
  • Check the image-adjustment settings
• Optimize fax quality for text or pictures
• Check the error-correction settings
• Send to a different fax machine
• Clean the pickup rollers and separation pad in the document feeder
• Check the fit-to-page setting
  • Check the sender's fax machine

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet.

Icon of a black circular button with a green power symbol and blue arrows pointing to it, no text or symbols present.

1. Open the scanner lid.

2. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
2. Connect the power cable to an outlet, and then press the power button to turn the product on.

Illustration of a printer with an open lid and a blue arrow pointing to the screen (no text or symbols)

3D diagram of a printer or scanner with open lid and internal tray, showing no text or symbols

Check the send-fax resolution settings

NOTE: Increasing the resolution increases the fax size and send time.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

Fax Settings
- Fax Send Settings
- Default Job Options

1. Touch the Resolution button.

2. Select one of the predefined options. Touch the Save button.

3. Touch the Start button.

Check the image-adjustment settings

Adjust these additional settings to improve send-fax quality

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

Fax Settings
Fax Send Settings
- Default Job Options

1. Touch the Image Adjustment button.

2. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the Save button.

3. Touch the Start button.

Optimize fax quality for text or pictures

Optimize the fax job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the product control panel, touch the Fax button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.

3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.

Check the error-correction settings

The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to enable it.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

Fax Settings
Fax Send Settings
Fax Send Setup
• General Fax Send Settings

1. Select the Error Correction Mode option. Touch the Save button.

Send to a different fax machine

Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status.

Clean the pickup rollers and separation pad in the document feeder

1. Lift the document-feeder latch.

3D rendering of a printer or scanner with a blue arrow indicating the paper direction (no text or symbols present)

1. Open the document-feeder cover.

Diagram of a printer's internal structure showing paper feeding into a printer with a blue arrow indicating the process (no text or symbols present)

1. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

NOTE: Lift up the roller assembly so you can clean the second roller.

Illustration of a printer with internal components and magnified views (no text or symbols)

1. Close the document-feeder cover.

Check the fit-to-page setting

If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

Fax Settings
• Fax Receive Settings
- Default Job Options
Fit to Page

1. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save button.

Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes:

• Make sure the original document is on white (not colored) paper.
- Increase the fax resolution, quality level, or contrast settings.
If possible, send the fax from a computer software program.

Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

• Poor physical connection
• The computer is using the incorrect IP address for the product
• The computer is unable to communicate with the product
The product is using incorrect link and duplex settings for the network
• New software programs might be causing compatibility problems
• The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
4. If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.
b. Type ping followed by the IP address for your product.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.
c. If the window displays round-trip times, the network is working.

1. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.

Solve fax problems

• Checklist for solving fax problems
  • General fax problems

Checklist for solving fax problems

Use the following checklist to help identify the cause of any fax-related problems you encounter:

Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
- Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."

NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar.

Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?

• Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.

NOTE: The phone line should be for product fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company.

PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX systems.
- Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first incoming line is busy. Try attaching the product to the first incoming phone line. The fax accessory answers the phone after it rings the number of times set in the rings-to-answer setting.

Are you using a surge-protection device?

A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory against electrical power passed through the phone lines. These devices can cause some fax communication problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the product directly to the phone jack on the wall to determine whether the problem is with the surge-protection device.

Are you using a phone company voice-messaging service or an answering machine?

If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status.

1. From the Home screen, scroll to and touch the Administration button.
2. Open the following menus:

Reports
- Configuration/Status Pages
- Configuration Page

1. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.

NOTE: The product IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.

Operational / Enabled	The analog-fax accessory is installed and ready.
Operational / Disabled1	The fax accessory is installed, but you have not configured the required fax settings yet.The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.NOTE: If LAN fax is enabled, the Fax feature is unavailable on the product control panel.
Non-Operational / Enabled/Disabled1	The product has detected a firmware failure. Upgrade the firmware.
Damaged / Enabled/Disabled1	The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card.

1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off).

General fax problems

The following are some common fax problems.

The fax failed to send

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

Turn off the JBIG setting.

An Out of Memory status message displays on the product control panel

The product storage disk is full.

Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button.

Print quality of a photo is poor or prints as a gray box

You are using the wrong page-content setting or the wrong resolution setting.

Try setting the Optimize Text/Picture option to Photograph setting.

You touched the Stop button to cancel a fax, but the fax was still sent

If the job is too far along in the sending process, you cannot cancel the job.

This is normal operation.

No fax address book button displays

The fax address book feature has not been enabled.

Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature.

Not able to locate the Fax settings in HP Web Jetadmin

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.

Select Digital Sending and Fax from the drop-down menu.

The header is appended to the top of the page when the overlay option is enabled

For all forwarded faxes, the product appends the overlay header to the top of a page.

This is normal operation.

A mix of names and numbers is in the recipients box

Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers.

This is normal operation.

A one-page fax prints as two pages

The fax header is being appended to the top of the fax, pushing text to a second page.

To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.

A document stops in the document feeder in the middle of faxing

A jam is in the document feeder.

Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low

The volume setting needs to be adjusted.

Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.

Index

A

accessories

ordering 22

address books, email

recipient lists 67

recipient lists, creating 51

AirPrint 40

B

bin, output

jams, clearing 111

bins, output

locating 5

Bonjour

identifying 87

both sides, copying 46

both sides, copying manually

duplex, manual 46

browser requirements

HP embedded Web Server 87

C

calibrate

colors 132

scanner 136

cartridges

replacing 23

change

ink cartridge 23

cleaning

glass 129, 135, 140, 145

ink smears 129

paper path 128

printhead 129

rollers 138, 143, 148

color options

changing, Windows 133

color theme

changing, Windows 133

colors

calibrate 132

control panel

help 105

locating 5

locating features 9

copy

optimize for text or pictures 47, 137

two-sided documents 46

copy settings

HP Embedded Web Server 89

copying

multiple copies 44

resolution 2

single copies 44

covers

locating 5

D

default gateway, setting 85

deleting

stored jobs 37

digital send settings

HP Embedded Web Server 90

digital sending

address books 51, 67

folders 70

recipient lists 67

sending documents 65

setting up scan to email 50

document feeder 46

capacity 2

copying two-sided documents 46

jams 122

locating 5

paper-feeding problems 108

double-sided copying 46

double-sided printing

Mac 33

Windows 30

duplex copying 46

duplex printing

Mac 33

duplex printing (double-sided)

settings (Windows) 29

Windows 30

duplexing

manually (Mac) 33

manually (Windows) 30

E

easy-access USB printing 41

edge-to-edge copying 138

email

address books 51, 67

recipient lists 67

sending documents 65

setting up 50

Embedded Web Server

changing network settings 84

changing product name 84

opening 84

Embedded Web Server (EWS)

assigning passwords 100

features 87

network connection 87

energy use, optimizing 98

Ethernet port

locating 8

Explorer, versions supported

HP Embedded Web Server 87

F

fax

feeding problems 154

optimize for text or pictures 147

required settings 76, 77

setup wizard 76, 77

fax port

locating 8

fax settings

HP Embedded Web Server 91

feeding problems 154

file upload, Mac 95

firmware

update, Mac 96

folders

sending to 70

fonts

upload, Mac 95

formatter

locating 7

front door

locating 5

fuser

locating 7

G

gateway, setting default 85

general configuration

HP Embedded Web Server 88

glass, cleaning 129, 135, 140, 145

H

hard disks

encrypted 101

hardware integration pocket (HIP)

locating 5

Help button

locating 9

help, control panel 105

Hi-Speed USB 2.0 printing port

locating 8

HIP (hardware integration pocket)

locating 5

Home button

locating 9

HP Embedded Web Server

changing network settings 84

changing product name 84

copy settings 89

digital send settings 90

fax settings 91

general configuration 88

HP Web Services 92

information pages 88

network settings 92

opening 84

other links list 94

print settings 89

scan settings 90

security settings 92

troubleshooting tools 91

HP Embedded Web Server (EWS)

features 87

network connection 87

HP ePrint 39

HP ePrint software 39

HP Flow CM solution 73

HP Utility 95

HP Utility for Mac

Bonjour 95

features 95

HP Utility, Mac 95

HP Web Jetadmin 97

HP Web Services

enabling 92

HP Wireless Direct Printing 38

|

information pages

HP Embedded Web Server 88

ink cartridge

low threshold settings 106

using when low 106

ink cartridge status 128

ink cartridges

part numbers 22

replacing 23

ink collection unit

jams 116

locating 7

ink smears

cleaning 129

input tray

loading 18

interface ports

locating 8

Internet Explorer, versions supported

HP Embedded Web Server 87

IP Security 100

IPsec 100

IPv4 address 85

IPv6 address 85

J

jams

auto-navigation 110

causes of 110

document feeder 122

ink collection unit 116

output bin, clearing 111

paper path, clearing 115

Jetadmin, HP Web 97

jobs, stored

creating (Windows) 35

deleting 37

Mac settings 36

printing 37

K

keyboard

locating 5

L

labels

printing (Windows) 32

LAN port

locating 8

Language Selection button

locating 9

left door

jams, clearing 115

locating 7

loading paper

input tray 18

local area network (LAN)

locating 8

lock

formatter 101

M

Mac driver settings

Job Storage 36

Macintosh

HP Utility 95

managing network 84

manual duplex

Mac 33

Windows 30

margins, small

copying 138

memory

included 2

mobile printing solutions 2

model number

locating 7

multiple pages per sheet

printing (Mac) 33

printing (Windows) 31

N

Near Field Communication printing 38

Netscape Navigator, versions supported

HP embedded Web Server 87

network

product name, changing 84

settings, changing 84

settings, viewing 84

Network button

locating 9

Network Folder, scan to 70

network settings

HP Embedded Web Server 92

networks

default gateway 85

HP Web Jetadmin 97

IPv4 address 85

IPv6 address 85

subnet mask 85

supported 2

NFC printing 38

not configured 76, 77

number of copies, changing 44

0

on/off button

locating 5

online help, control panel 105

operating systems (OS)

supported 2

optimize copy images 47, 137

optimize fax images 147

optimize scanned images 142

ordering

accessories 22

supplies and accessories 22

OS (operating system)

supported 2

other links list

HP Embedded Web Server 94

output bin

jams, clearing 111

locating 5

P

pages per minute 2

pages per sheet

selecting (Mac) 33

selecting (Windows) 31

paper

jams 110

selecting 131

paper jams

document feeder 122

ink collection unit 116

paper path

jams, clearing 115

paper pickup problems

solving 108

paper type

selecting (Windows) 32

paper types

selecting (Mac) 34

paper, ordering 22

ports

locating 8

power connection

locating 7

power switch

locating 5

print on both sides

Mac 33

manually, Windows 30

Windows 30

print settings

HP Embedded Web Server 89

printhead

cleaning 129

printing

from USB storage accessories

41

stored jobs 37

printing on both sides

settings (Windows) 29

R

recipient lists 67

Refresh button

locating 9

required settings

country/region 76, 77

resolution

copy and scan 2

restore factory settings 104

right door

locating 5

RJ-45 port

locating 8

rollers

cleaning 138, 143, 148

S

Save to Network Folder 70

scan settings

HP Embedded Web Server 90

scan to email

setting up 50

scanner

calibrate 136

glass cleaning 129, 135, 140,

14

scanning

optimize for text or pictures 142

resolution 2

scanning to email

address books 51, 67

recipient lists 67

sending documents 65

scanning to folder 70

security settings

HP Embedded Web Server 92

security

encrypted hard disk 101

sending to email

address books 51, 67

recipient lists 67

sending documents 65

serial number

locating 7

settings

required 76, 77

restore factory 104

Sign in

control panel 100

Sign In button

locating 9

Sign Out button

locating 9

Sleep button

locating 9

small margins 138

smears

cleaning 129

software

HP Utility 95

special paper

printing (Windows) 32

speed, optimizing 98

Start button

locating 9

status

HP Utility, Mac 95

status of product 9

status, fax accessory page 153

Stop button

locating 9

storage, job

Mac settings 36

stored jobs

creating (Mac) 36

creating (Windows) 35

deleting 37

printing 37

storing jobs

with Windows 35

subnet mask 85

supplies

low threshold settings 106

ordering 22

status, viewing with HP Utility for Mac 95

using when low 106

supplies status 128

system requirements

HP Embedded Web Server 87

Tray 2

jams, clearing 119, 120

Tray 2 and Tray 3

locating 5

Tray 3

part number 22

trays

capacity 2

configure 16

included 2

jams, clearing 119, 120

locating 5

troubleshooting

jams 110

network problems 150

paper feed problems 108

wired network 150

troubleshooting tools

HP Embedded Web Server 91

two-sided copying 46

two-sided printing

settings (Windows) 29

U

USB cable, part number 22

USB port

enabling 41

locating 8

USB storage accessories

printing from 41

W

Web browser requirements

HP Embedded Web Server 87

Web sites

HP Web Jetadmin, downloading

97

wizard, fax setup 76, 77

T

TCP/IP

manually configuring IPv4

parameters 85

manually configuring IPv6

parameters 85

transparencies

printing (Windows) 32

Tray 1

jams, clearing 112

locating 5

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