LaserJet Enterprise 500 Color M551dn - Printer HP - Free user manual and instructions

USER MANUAL LaserJet Enterprise 500 Color M551dn HP

Exterior view of a HP printer (no visible text or labels)

Illustration of a HP printer with control panel and paper edge (no visible text or symbols)

Illustration of a HP printer with paper feed and control panel (no visible text or symbols)

M551n M551dn M551xh

HP LaserJet Enterprise 500 color M551

User Guide

Copyright and License

© 2011 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF079-90908

Edition 2, 9/2011

Trademark Credits

Adobe ^® , Adobe Photoshop ^® , Arobat ^® , and PostScript ^® are trademarks of Adobe Systems Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java ^™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX ^® is a registered trademark of The Open Group.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

Table of contents

1 Product basics .... 1

Product comparison 2

Environmental features 4

Accessibility features 5

Product views 6

Product front view 6

Product back view 7

Interface ports 7

Serial number and model number location 8

2 Control panel menus 9

Control-panel layout 10

Control-panel help 11

Control panel menus 12

Sign In menu 12

Retrieve Job From USB menu 12

Retrieve Job From Device Memory menu 13

Supplies menu 14

Trays menu 16

Administration menu 17

Reports menu 17

General Settings menu 17

Retrieve From USB Settings menu 22

General Print Settings menu 22

Default Print Options menu 23

Display Settings menu 25

Manage Supplies menu 26

Manage Trays menu 27

Network Settings menu 28

Troubleshooting menu 32

Device Maintenance menu 34

Backup/Restore menu 34

Calibrate/Cleaning menu 34

USB Firmware Upgrade menu 35

Service menu 35

3 Software for Windows 37

Supported operating systems and printer drivers for Windows 38

Select the correct printer driver for Windows 38

HP Universal Print Driver (UPD) 40

UPD installation modes 40

Change print job settings for Windows 41

Priority print settings for Windows 41

Change the settings for all print jobs until the software program is closed 41

Change the default settings for all print jobs 41

Change the product configuration settings 42

Remove the printer driver from Windows 43

Supported utilities for Windows 44

HP Web Jetadmin 44

HP Embedded Web Server 44

HP ePrint 44

Software for other operating systems 45

4 Use the product with Mac 47

Software for Mac 48

Supported operating systems and printer drivers for Mac 48

Install software for Mac operating systems 48

Install software for Mac computers connected directly to the product 48

Install software for Mac computers on a wired network 49

Configure the IP address 49

Install the software 50

Remove the printer driver from Mac operating systems 51

Change print job settings for Mac 52

Priority print settings for Mac 52

Change the settings for all print jobs until the software program is closed ..... 52

Change the default settings for all print jobs 52

Change the product configuration settings 52

Software for Mac computers 53

HP Printer Utility for Mac 53

Open the HP Printer Utility 53

HP Printer Utility features 53

Supported utilities for Mac 54

HP Embedded Web Server 54

HP ePrint 54

AirPrint 54

Basic print tasks with Mac 55

Cancel a print job with a Mac 55

Change the paper size and type with Mac 55

Resize documents or print on a custom paper size with Mac 55

Create and use printing presets with Mac 56

Print a cover page with Mac 56

Use watermarks with Mac 56

Print multiple pages on one sheet of paper with Mac 57

Print on both sides of the page (duplex printing) with Mac 57

Store jobs with Mac 58

Set the color options with Mac 59

Use the Services menu with Mac 59

Solve problems with a Mac 59

5 Connect the product with Windows 61

Printer sharing disclaimer 62

Connect with USB 62

CD installation 62

Connect to a network with Windows 63

Supported network protocols 63

Install the product on a wired network with Windows 65

Configure the IP address 65

Install the software 66

Configure network settings with Windows 67

View or change network settings 67

Set or change the network password 67

Manually configure IPv4 TCP/IP parameters from the control panel 68

Manually configure IPv6 TCP/IP parameters from the control panel 69

Link speed and duplex settings 70

6 Paper and print media 71

Understand paper use 72

Special paper guidelines 72

Change the printer driver to match the paper type and size in Windows 74

Supported paper sizes 75

Supported paper types 78

Tray and bin capacity 80

Load paper trays 82

Load Tray 1 82

Print envelopes 84

Load Tray 2 84

Load the optional 500-sheet paper and heavy media tray (Tray 3) 85

Load standard-sized paper into Tray 3 86

Load custom-size paper into Tray 3 87

Paper orientation for loading trays 90

Tray 1 90

Tray 2 or optional Tray 3 92

Configure trays 94

Configure a tray when loading paper 94

Configure a tray to match print job settings 94

Configure a tray from the control panel 94

Automatic overhead transparency sensing (auto sense mode) 95

Auto-sense settings 95

Select the paper by source, type, or size 95

Source 95

Type and size 96

7 Print cartridges, toner collection unit, and other supplies 97

Printer sharing disclaimer 98

Supplies information 98

Supplies views 99

Print cartridge views 99

Manage print cartridges 100

Change settings for print cartridges 100

Print when a print cartridge is at or near end of life 100

Enable or disable the Very Low Settings options from the control panel ..... 100

Store and recycle supplies 101

Recycle supplies 101

Print-cartridge storage 101

HP policy on non-HP print cartridges 101

HP anticounterfeit Web site 101

Replacement instructions 102

Replace the print cartridge 102

Replace the toner collection unit 104

Solve problems with supplies 107

Check the print cartridges 107

Inspect the print cartridge for damage 108

Repeating defects 109

Print the Supplies Status page 109

Interpret control panel messages for supplies 110

10.XX.YY Supply memory error 110

Black cartridge low 110

Black cartridge very low 111

Cyan cartridge low 111

Cyan cartridge very low 111

Fuser kit low 112

Fuser kit very low 112

Incompatible cartridge 112

Incompatible fuser 112

Magenta cartridge low 113

Magenta cartridge very low 113

Replace cartridge 113

Replace fuser kit 113

Replace Supplies 114

Replace toner collection unit 114

Replace toner collection unit 114

Supplies in wrong position 115

Supplies low 115

Supplies very low 115

Toner Collection Unit Almost Full 116

Unsupported supply installed 116

Used supply in use 116

Wrong cartridge in slot 116

Yellow cartridge low 117

Yellow cartridge very low 117

8 Print tasks 119

Cancel a print job with Windows 120

Basic print tasks with Windows 121

Open the printer driver with Windows 121

Get help for any printing option with Windows 122

Change the number of print copies with Windows 122

Save custom print settings for reuse with Windows 122

Use a printing shortcut with Windows 122

Create printing shortcuts 124

Improve print quality with Windows 127

Select the page size with Windows 127

Select a custom page size with Windows 127

Select the paper type with Windows 127

Select the paper tray with Windows 127

Select the print resolution 127

Print on both sides (duplex) with Windows 129

Manually print on both sides with Windows 129

Automatically print on both sides with Windows 130

Print multiple pages per sheet with Windows 132

Select page orientation with Windows 134

Set color options with Windows 136

Use HP ePrint 137

Additional print tasks with Windows 138

Print colored text as black (grayscale) with Windows 138

Print on preprinted letterhead or forms with Windows 139

Print on special paper, labels, or transparencies with Windows 141

Print the first or last page on different paper with Windows 144

Scale a document to fit page size with Windows 146

Add a watermark to a document with Windows 148

Create a booklet with Windows 149

Use job storage features with Windows 150

Create a stored job with Windows 151

Print a stored job 152

Delete a stored job 153

Set job storage options with Windows 153

Print one copy for proof before printing all the copies 153

Temporarily store a personal job on the product and print it later .. 154

Temporarily store a job on the product 154

Permanently store a job on the product 154

Make a permanently stored job private so that anyone who tries to print it must provide a PIN 154

Receive notification when someone prints a stored job 155

Set the user name for a stored job 155

Specify a name for the stored job 155

Print special jobs with Windows 156

Print business graphics or marketing material 156

Supported glossy paper 156

Set the duplex alignment 157

Print weatherproof maps and outdoor signs 157

Supported tough paper 157

Walk-up USB printing 158

9 Color 159

Adjust color/color settings 160

Change the color theme for a print job 160

Change the color options 161

Manual color options 161

Use HP EasyColor 163

Match colors to your computer screen 164

Sample book color matching 164

Print color samples 165

PANTONE® color matching 165

10 Manage and maintain 167

Print information pages 168

Use the HP Embedded Web Server 170

Open the HP Embedded Web Server by using a network connection 170

HP Embedded Web Server features 171

Information tab 171

General tab 171

Print tab 172

Troubleshooting tab 173

Security tab 173

HP Web Services tab 173

Networking tab 173

Other Links list 174

Use HP Web Jetadmin 175

Product security features 176

Security statements 176

IP Security 176

Secure the HP Embedded Web Server 176

Encryption support: HP High-Performance Secure Hard Disks (for models with an encrypted hard disk) 176

Erase Job Data 177

Erase Job Data 177

Data affected 177

Secure stored jobs 178

Lock the control panel menus 178

Lock the formatter cage 178

Economy settings 179

Optimize speed or energy usage 179

Powersave modes 179

Disable or enable sleep mode 179

Set the sleep timer 180

Set the sleep schedule 180

Clean the product 181

Clean the paper path 181

Product updates 181

11 Solve problems 183

Self help 184

Solve general problems checklist 185

Factors that affect product performance 186

Restore factory settings 187

Interpret control-panel messages 188

Control-panel message types 188

Control-panel messages 188

Paper feeds incorrectly or becomes jammed 189

The product does not pick up paper 189

The product picks up multiple sheets of paper 189

Prevent paper jams 189

Clear jams 191

Jam locations 191

Clear jams in the output bin area 192

Clear jams in Tray 1 193

Clear jams in Tray 2 195

Clear jams in the right door 196

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ...... 200

Clear jams in the lower right door (Tray 3) 201

Change jam recovery 202

Paper does not feed automatically 203

Improve print quality 204

Use the correct paper type setting in the printer driver 204

Change the paper type setting for Windows 204

Change the paper type setting for Mac 204

Adjust color settings in the printer driver 205

Change the color theme for a print job 205

Change the color options 206

Use paper that meets HP specifications 206

Print a cleaning page 207

Calibrate the product to align colors 207

Check the print cartridges 208

Use the printer driver that best meets your printing needs 208

The product does not print or it prints slowly 210

The product does not print 210

The product prints slowly 211

Solve walk-up USB printing problems 212

The Retrieve From USB Settings menu does not open when you insert the USB accessory 212

The file does not print from the USB storage accessory 212

The file that you want to print is not listed in the Open From USB menu 213

Solve connectivity problems 214

Solve direct-connect problems 214

Solve network problems 214

Poor physical connection 214

The computer is using the incorrect IP address for the product 214

The computer is unable to communicate with the product 215

The product is using incorrect link and duplex settings for the network ..... 215

New software programs might be causing compatibility problems .... 215

The computer or workstation might be set up incorrectly 215

The product is disabled, or other network settings are incorrect 215

Solve product software problems with Windows 216

A printer driver for the product is not visible in the Printer folder 216

An error message was displayed during the software installation 216

The product is in Ready mode, but nothing prints 216

Solve product software problems with Mac 218

The product name does not appear in the product list in the Print & Fax list 218

The printer driver does not automatically set up the selected product in the Print & Fax list 218

A print job was not sent to the product that you wanted 218

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. 219

You are using a generic printer driver when using a USB connection 219

Appendix A Supplies and accessories 221

Order parts, accessories, and supplies 222

Part numbers 223

Accessories 223

Print cartridges and toner collection unit 223

Cables and interfaces 223

Maintenance kits 224

Appendix B Service and support 225

Hewlett-Packard limited warranty statement 226

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 227

Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ...... 228

Data stored on the print cartridge 229

End User License Agreement 230

OpenSSL 232

Customer self-repair warranty service 233

Customer support 234

Appendix C Product specifications 235

Physical specifications 236

Power consumption, electrical specifications, and acoustic emissions 236

Environmental specifications 236

Appendix D Regulatory information 237

FCC regulations 238

Environmental product stewardship program 239

Protecting the environment 239

Power consumption 239

Paper use 239

Plastics 239

HP LaserJet print supplies 239

Return and recycling instructions 240

United States and Puerto Rico 240

Multiple returns (more than one cartridge) 240

Single returns 240

Shipping 240

Non-U.S. returns 241

Paper 241

Material restrictions 241

Disposal of waste equipment by users in private households in the European Union ..... 242

Chemical substances 242

Material Safety Data Sheet (MSDS) 242

For more information 242

Declaration of conformity 243

Safety statements 245

Laser safety 245

Canadian DOC regulations 245

VCCI statement (Japan) 245

Power cord instructions 245

Power cord statement (Japan) 245

EMC statement (Korea) 246

Laser statement for Finland 246

GS statement (Germany) 246

Substances Table (China) 247

Restriction on Hazardous Substances statement (Turkey) 247

Restriction on Hazardous Substances statement (Ukraine) 247

Index

249

1 Product basics

Product comparison
• Environmental features
- Accessibility features
Product views

Product comparison

Model Features

HP LaserJet Enterprise 500 color M551n

Illustration of a HP printer with control panel and paper edge (no visible text or symbols)

Part number: CF081A

Performance

- Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4 size paper

Paper handling

• 100-sheet multipurpose input tray (Tray 1)
500-sheet input tray (Tray 2)
250-sheet, face-down output bin

Supported operating systems

Windows® XP (32-bit and 64-bit)
• Windows Vista ^® (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)
• Windows Server 2003 (32-bit and 64-bit)
• Windows Server 2008 (32-bit and 64-bit) R2 64-bit
Mac OS X v10.5 and v10.6

Connectivity

• Hi-Speed USB 2.0 port
HP Jetdirect embedded print server for connecting to a 10/100 Base-TX network
• Wireless accessory available

Memory

• 1 gigabyte (GB) of random access memory (RAM)

Control-panel display

4-line color

Model Features

HP LaserJet Enterprise 500 color M551dn

This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following:

Illustration of a HP printer with paper filter and control panel (no visible text or symbols)

Paper handling

• Automatic two-sided printing

Connectivity

• Hardware integration pocket for installing accessories
USB port for walk-up printing

Part number: CF082A

HP LaserJet Enterprise 500 color M551xh

This model has the same features as HP LaserJet Enterprise 500 color M551dn plus the following:

Illustration of a HP printer with front panel and control buttons (no visible text or symbols)

Paper handling

500-sheet paper and heavy media tray (Tray 3)

Memory

HP Encrypted High Performance Hard Disk

Part number: CF083A

Environmental features

Duplex Save paper by using duplex printing as your default print setting (select models only).
Print multiple pages per sheet	Save paper by printing two or more pages of a document side-by-side on one sheet of paper.Access this feature through the printer driver.
Recycling Reduce waste by using recycled paper.
	Recycle print cartridges by using the HP return process.
Energy savings Instant on Fusing technology and HP Auto-On/Auto-Off Technology enable this product to quickly go into reduced power states when not printing, thus saving energy.
HP Smart Web printing Use HP	Smart Web printing to select, store, and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste.
	Download HP Smart Web printing from this Web site:www.hp.com/go/smartweb.
	NOTE: HP Smart Web printing is compatible with Windows browsers only.
Job storage Use the job storage features to manage print jobs. By using job storage, you activate printing while you are at the shared product, eliminating lost print jobs that are then reprinted.

Accessibility features

The product includes several features that aid you with accessibility issues.

• Online user guide that is compatible with text screen-readers.
• All doors and covers can be opened by using one hand.
• Paper can be loaded in Tray 1 by using one hand.

Product views

Product front view

Diagram of a HP printer with numbered parts labeled for identification

1 Output-bin extension

2 Standard output bin

3 Duplex reverse guide (select models only)

4 USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories (select models only)

5 Control panel

6 Right door (access for clearing jams)

7 Tray 1 (pull the handle to open the tray)

8 Power button (illuminates when turned on)

9 Lower-right door (access for clearing jams) (included with HP LaserJet Enterprise 500 color M551xh)

10 Tray 2

11 Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh)

12 Front door (access to print cartridges and toner collection unit)

Product back view

Diagram of a printer with numbered parts labeled 1, 2, and 3 pointing to internal components.

1 Slot for a cable-type security lock
2	I	n	t	e	r	f	a	c	e
3 Power connection

Interface ports

Diagram of a device rear panel with labeled ports and three numbered pointers indicating specific ports.

1 USB port for a third-party device

2 Hi-Speed USB 2.0 printing port

3 RJ-45 network port

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Diagram of a printer with a magnified view highlighting the internal structure and certification marks.

2 Control panel menus

• Control-panel layout
• Control panel menus
Sign In menu
• Retrieve Job From USB menu
• Retrieve Job From Device Memory menu
Supplies menu
Trays menu
• Administration menu
Troubleshooting menu
• Device Maintenance menu

Control-panel layout

The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting diode (LED) status lights.

Diagram of a digital air conditioner control panel with numbered labels pointing to function keys like OK, switch, and display.

1 Control panel display Shows status information, menus, help information, and error messages.
2 Up arrow	▲ button Navigates menus	and text, and increases the values of numerical items in the display.
3	OK button	Makes selections, resumes printing after continuable errors, and overrides a non-HP print cartridge.
4	Ready light	Indicates that the product is ready to begin processing any job.
5	Data light	Indicates that the product is receiving data.
6	Attention light	Indicates that the product has a condition that requires intervention.Examples include an empty paper tray or an error message on the display.
7	D button Navigates menus and text, and decreases the values of numerical items in the display.
8	Home button	Returns to the top level menu.
9 Back arrow	button Navigates backward in nested menus.
10	Stop button	Halts the current job, presents a choice to resume or cancel the current job, clears paper from the product, and clears any continuable errors that are associated with the halted job. If the product is not printing a job, pressing the Stop button pauses the product.
11 Help	button Provides detailed information about product messages or menus.

Control-panel help

The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

Control panel menus

To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/lj500colorM551_software to see if a new version of firmware is available.

NOTE: Print a configuration page to determine the version of firmware currently installed in this product.

Navigate the control-panel menus

• Press the Home 📋 button to access the menus.
  • Use the up arrow button ▲ and down arrow button ▼ to highlight a desired menu item.
• Press the OK button to select the menu item.

Sign In menu

Table 2-1 Sign In menu

First level Second level Values

User Access Code Access Code

Administrator Access Code Access Code

Service Access Code Access Code

Retrieve Job From USB menu

Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device.

NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.

To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.

Table 2-2 Retrieve Job From USB menu

First level Second level Values
Retrieve Job From USB OK
	Cancel
Select a File or Folder	Select from the provided list.

Retrieve Job From Device Memory menu

Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory.

Table 2-3 Retrieve Job From Device Memory menu

First level Second level Third level Fourth level Fifth level Values
Retrieve Job From Device Memory	NOTE: Select from a list of folders.	All Jobs (With PIN)NOTE: Individual job names also appear.	Print Enter PIN to PrintCopies Range: 1 – 9999Default = 1
			Print and Delete Enter PIN to PrintCopies Range: 1 – 9999Default = 1
			Delete Enter PIN to Print
		All Jobs (No PIN)NOTE: Individual job names also appear.	Print Copies Range: 1 – 9999Default = 1
			Print and Delete Copies Range: 1 – 9999Default = 1
			Delete Delete All Jobs YesNo

Supplies menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-4 Supplies menu

First level Second level Third level Fourth level Values
Manage Supplies Print Supplies Status
Supply Settings Black Cartridge Very Low Settings		Stop	Prompt to continue* Continue
	Low Threshold Settings		1-100%
	Color Cartridges Very Low Settings	Stop	Prompt to continue* Continue
	Low Threshold Settings	Cyan Cartridge	1-100%
		Magenta Cartridge
		Yellow Cartridge
	Toner Collection Unit	Very Low Settings	Stop* Prompt to continue Continue
	Fuser Kit Very Low Settings	Stop	Prompt to continue* Continue
	Low Threshold Settings		1-100%
	Color/Black Mix		Auto* Mostly Color Pages Mostly Black Pages
Supply Messages	Low Message		On* Off
	Level Gauge	On*
		Off
Reset Supplies	New Fuser Kit	No*
		Yes
Black Cartridge		T	h
		displayed.
Cyan Cartridge		T	h
		displayed.
Magenta Cartridge		T	h
		displayed.
Yellow Cartridge		T	h
		displayed.
Toner Collection Unit		T	h
		displayed.
Fuser Kit		T	h
		displayed.

Trays menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-5 Trays menu

First level Second level Values
Manage Trays Use Requested Tray Exclusively*
	First
Manually Feed Prompt Always*	Unless loaded
Size/Type Prompt Display*	Do not display
Use Another Tray Enabled*	Disabled
Alternative Letterhead Mode Disabled*	Enabled
Duplex Blank Pages Auto*	Yes
Image Rotation Standard*	Alternate
Override A4/Letter Yes*	No
Tray 1 Size Select from a provided list.
Tray 1 Type Select from a provided list.
Tray 2 Size Select from a provided list.
Tray 2 Type Select from a provided list.
Tray 3 Size Select from a provided list.
Tray 3 Type Select from a provided list.

Administration menu

Reports menu

Table 2-6 Reports menu

First level Second level

Configuration/Status Pages Print

Administration Menu Map

Configuration Page

Supplies Status Page

Usage Page

File Directory Page

Current Settings Page

Color Usage Job Log

Other Pages Print

Demonstration Page

RGB Samples

CMYK Samples

PCL Font List

PS Font List

General Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-7 General Settings menu

First level Second level Third level Fourth level Values
Date/Time Settings	Date/Time Format	Date Format		DD/MMM/YYYY
				MMM/DD/YYYY*
				YYYY/MMM/DD
		Time Format		12 hour (AM/PM)*
				24 hours
	Date/Time	Date	Month	Set values from the lists.
			Day
			Year
		Time Hour		Set values from the lists.
			Minute
			AM/PM
		Time Zone Month		Set values from the lists.
			Day
			Year
		Adjust for Daylight Savings	On	Off*
Energy Settings	Sleep Timer Settings	Sleep/Auto Off Timer		Enable*Disable
		Sleep/Auto Off After	The default value is 45	minutes.Enter a value between 1 and 120 minutes.
		Wake/Auto On Events	All Events*	Network portPower button only
Optimum Speed/ Energy Usage				Faster First Page*Save EnergySave More EnergySave Most Energy
Print Quality Adjust Color		Highlights	Cyan Density	-5 to 5Default = 0
			Magenta Density
			Yellow Density
			Black Density
		Midtones	Cyan Density	-5 to 5Default = 0
			Magenta Density
			Yellow Density
			Black Density
	Shadows Cyan Density		-5 to 5
			Magenta Density	Default = 0
			Yellow Density
			Black Density
Restore Color Values
Image Registration Adjust TrayPrint Test Page
			X3 Shift to 5.00 mm
		Y1 Shift	Default = 0
		X2 Shift
		Y2 Shift
Auto Sense Behavior	Tray 1 Sensing		Fuser KitExpanded sensingTransparency only
Adjust Paper Types	Select from a list of paper types that the product supports. The available options are the same for each paper type.	Print Mode	Select from a list of print modes.Default = Auto Sense Behavior
			Resistance ModeUpDown	Normal*
			Humidity ModeHigh	Normal*
			Pre-Rotation ModeOn	Off*
			Fuser Temp ModeUpDown	Normal*
			Paper Curl ModeReduced	Normal*
Optimize	Normal Paper		Standard*Smooth

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values
Heavy Paper	Standard*
	Smooth
Envelope Control	Normal*
	Alternate 1
	Alternate 2
Environment	Normal*
	Low Temp
Line Voltage Normal*
	Low Voltage
Tray 1 Normal*
	Alternate
Background	Normal*
	Alternate 1
	Alternate 2
	Alternate 3
Uniformity Control Normal*
	Alternate 1
	Alternate 2
	Alternate 3
Tracking Control On*
	Off
Registration Normal*
	Alternate
Transfer Control	Normal*
	Alternate 1
	Alternate 2
	Alternate 3
Fuser Temp	Normal*
	Alternate
Restore Optimize

Table 2-7 General Settings menu (continued)

First level Second level Third level Fourth level Values
Edge Control	Off
		Light
		Normal*
		Maximum
Jam Recovery		Auto*
		Off
		On
Auto Recovery		Enable
		Disable*
Manage Stored Jobs Quick Copy Job Storage Limit		1-300
		Default = 32
Quick Copy Job Held Timeout		Off*
		1 Hour
		4 Hours
		1 Day
		1 Week
Default Folder Name
	Sort Stored Jobs By		Job Name*
			Date
Restore Factory Settings	Reset	All
			General
			Print
			General Security
			Calibration
Restrict Color			Enable color
			Disable color
			Color if allowed*

Retrieve From USB Settings menu

Table 2-8 Retrieve From USB Settings menu

First level Second level Values
Enable Retrieve from USB Enable
	Disable*

General Print Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-9 General Print Settings menu

First level Second level Values
Manual Feed Enabled
	Disabled*
Courier Font Regular*
	Dark
Wide A4 Enabled
	Disabled*
Print PS Errors Enabled
	Disabled*
Print PDF Errors Enabled
	Disabled*
Personality Auto*
	PCL
	PS
	PDF
PCL Form Length Range: 5 - 128
	Default = 60
Orientation	Portrait*
	Landscape
Font Source	Internal*
	Soft
	USB
Font Number Range: 0 – 999	Default = 0
Font Pitch Range: 0.44 – 99.99	Default = 10
Font Point Size Range: 4.00 – 999.75	Default = 12.00
Symbol Set Select from a list of symbol sets.
Append CR to LF No*	Yes
Suppress Blank Pages No*	Yes
Media Source Mapping Standard*	Classic

Default Print Options menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-10 Default Print Options menu

First level Second level Values
Number of Copies				Range: 1 – XDefault = 1
Default Paper Size	Select from a list of sizes			that the product supports.
Default Custom Paper Size	Unit of Measure	Inches	X Dimension	Range: 2.99 – 12.28Default = 12.28
			Y Dimension Range: 5.00 – 18.50Default = 18.5
		MM	X Dimension	Range: 76 – 312Default = 312
			Y Dimension Range: 127 – 470Default = 470

Table 2-10 Default Print Options menu (continued)

First level Second level Values
Sides	1-sided*
	2-sided
2-Sided Format	Book-style*
	Flip-style
Edge to Edge	Enabled
	Disabled*

Display Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-11 Display Settings menu

First level Second level Values
Display Brightness Range: -10 to 10
	Default = 0
Language Select from a list of languages that the product supports.
Show IP Address Display*
	Hide
Inactivity Timeout Range: 10 – 300 seconds
	Default = 60
Clearable Warnings On
	Job*
Continuable Events	Auto continue (10 seconds)*
	Press OK to continue

Manage Supplies menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-12 Manage Supplies menu

First level Second level Third level Fourth level Values
Print Supplies Status
Supply Settings Black Cartridge Very Low Settings Stop			Prompt to continue* Continue
	Low Threshold Settings		1-100%
Color Cartridges Very Low Settings Stop			Prompt to continue* Continue
	Low Threshold Settings	Cyan Cartridge	1-100%
		Magenta Cartridge
		Yellow Cartridge
Toner Collection Unit Very Low Settings Stop*			Prompt to continue Continue
Fuser Kit Very Low Settings Stop			Prompt to continue* Continue
	Low Threshold Settings		1-100%
Color/Black Mix	Auto*		Mostly Color Pages Mostly Black Pages
Supply Messages Low Message			On* Off
Level Gauge	On*		Off
Reset Supplies New Fuser Kit			No* Yes

Manage Trays menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-13 Manage Trays menu

First level Values
Use Requested Tray Exclusively*
	First
Manually Feed Prompt Always*
	Unless loaded
Size/Type Prompt Display*
	Do not display
Use Another Tray Enabled*
	Disabled
Alternative Letterhead Mode Disabled*
	Enabled
Blank Pages Auto*
	Yes
Override A4/Letter Yes*
	No

Network Settings menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-14 Network Settings menu

First level Values
I/O Timeout Range: 5 – 300 sec	Default = 15
Jetdirect Menu See the table that follows for details.

Table 2-15 Jetdirect Menu

First level Second level Third level Fourth level Fifth level Values
Information Print Sec Report			Yes
			No*
TCP/IP Enable		On*
			Off
Host Name		Use	the	arrow
			buttons to edit the host name.
			NPIXXXXXX*
IPv4 Settings	Config Method		Bootp*
			DHCP
			Auto IP
			Manual
	Manual Settings	IP Address	Enter the address
	NOTE: This menu is available only if you select the Manual option under the Config Method menu.
		Subnet Mask		Enter the address
		Default Gateway		Enter the address
	Default IP			Auto IP*
				Legacy
	DHCP Release			Yes
				No*

Table 2-15 Jetdirect Menu (continued)

First level Second level Third level Fourth level Fifth level Values
	DHCP Renew	Yes
		No*
	Primary DNS Range: 0 – 255
		Default =xxx.xxx.xx.xx
	Secondary DNS Range: 0 – 255
		Default = 0.0.0.0
IPv6 Settings Enable	On*
		Off
	Address Manual Settings Enable On
		Off*
		Address Select from aprovided list.
	DHCPV6 Policy	Router Specified
		RouterUnavailable*
		Always
	Primary DNS Select from a	provided list.
	Secondary DNS Select from a	provided list.
	Proxy Server	Select from aprovided list.
	Proxy Port	Default = 00080
	Idle Timeout	Default = 0270
General Security	Secure Web	HTTPS Required*
		HTTPS Optional
	IPSEC	KeepDisable*
	802.1x	ResetKeep*
	Reset Security	YesNo*
Diagnostics Embedded Tests LAN HW Test	Yes
		No*
HTTP Test	Yes
		No*
SNMP Test	Yes
		No*
Data Path Test	Yes
		No*
Select All Tests	Yes
		No*
Execution Time Range: 1 - 60 hours
		Default = 1
Execute	Yes
		No*
Ping Test Dest Type	IPv4
		IPv6
Dest IPv4	Range: 0 - 255
		Default = 127.0.0.1
Dest IPv6	Select from a
		provided list.
		Default = : : 1
Packet Size		Default = 64
Timeout		Default = 001
Count		Default = 004
Print Results		Yes
		No*
Execute	Yes
		No*
Ping Results	Packets Sent	Default = 00000
	Packets Received	Default = 00000
	Percent Lost	Default = 000
	RTT Min	Default = 0000
	RTT Max	Default = 0000
	RTT Average	Default = 0000
	Ping In Progress	Yes
		No*
	Refresh	Yes
		No*
Link Speed		Auto*
		10T Half
		10T Full
		100TX Half
		100TX Full
		100TX Auto
		1000T Full

Troubleshooting menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-16 Troubleshooting menu

First level Second level Third level Fourth level Values
Exit Troubleshooting
NOTE: This item only displays if you are backing out of the Troubleshooting menu.
NOTE: The product shuts down and restarts when this menu item is selected.
Print Event Log
View Event Log
Print Paper Path Page
Print Quality Pages Print PQ Troubleshooting Pages
Print Diagnostic Page
Color Band Test Print Test Page
	Copies Range: 1 - 30	Default = 1
Diagnostic Tests Disable Cartridge Check
Paper Path Sensors		Start Test
Paper Path Test Print Test Page Print
	Source Tray	Select from a list of the available trays.
	Test Duplex Path	Off*
		On
	Number of Copies	Range: 1 - 500
		Default = 1
Manual Sensor Test		Select from a list of the product sensors.
Manual Tray/Bin Sensor Test		Select from a list of the product sensors.

Table 2-16 Troubleshooting menu (continued)

First level Second level Third level Fourth level Values
Component Test	Select from a list of		available components.
		Repeat Off*
			On
Print/Stop Test
Retrieve Diagnostic Data	Export to USB
	Diagnostic Files		Device Data File
			Debug Information File*
Include Crash Dumps		Off
			On*
Cleanup Debug Info		Off
			On*
Generate Debug Data

Device Maintenance menu

Backup/Restore menu

CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances.

In the following table, asterisks (*) indicate the factory default setting.

Table 2-17 Backup/Restore menu

First level Second level Third level Values
Backup Data Scheduled Backups Enable Scheduling Disabled*
		Enabled
	Backup Time Default = current time
	Days Between Backups	Default = 1
Backup Now
Export Last Backup
Restore Data	Insert a USB drive that contains	the backup file.

Calibrate/Cleaning menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-18 Calibrate/Cleaning menu

First level Second level Values
Cleaning Settings	Auto Cleaning	Off*
		On
	Cleaning Interval	Select from a list of cleaning intervals.
	Auto Cleaning Size	Letter*
		A4
Print Cleaning Page
Clean Laser Glass
Quick Calibration
Full Calibration
Delay Calibration at Wake/Power On		Yes*
		No

USB Firmware Upgrade menu

To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu.

Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the on-screen instructions.

Service menu

The Service menu is locked and requires a personal identification number (PIN) for access. This menu is intended for use by authorized service personnel.

3 Software for Windows

• Supported operating systems and printer drivers for Windows
- Select the correct printer driver for Windows
• Change print job settings for Windows
- Remove the printer driver from Windows
• Supported utilities for Windows
• Software for other operating systems

Supported operating systems and printer drivers for Windows

The product supports the following Windows operating systems:

Operating systems Supported by product Supported by installer CD in box
Windows® XP Service Pack 2 or greater (32-bit)	√	√
Windows® XP (64-bit)1	√
Windows Vista® (32-bit and 64-bit)	√	√
Windows 7 (32-bit and 64-bit)	√	√
Windows Server 2003 (32-bit)	√	√
Windows Server 2003 (64-bit)	√
Windows Server 2008 (32-bit and 64-bit) R2 64-bit	√	√

For the 64-bit versions of Windows XP, you can download the printer driver from the Internet and install it by using the Windows Add Printer Wizard.

The product supports the following Windows printer drivers:

HP PCL 6 (this is the default printer driver, installed from the in-box software CD)
HP PCL 6 Universal Print Driver (HP UPD PCL 6)
HP postscript emulation Universal Print Driver (HP UPD PS)
HP PCL 5 Universal Print Driver (HP UPD PCL 5)

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: For more information about the UPD, see www.hp.com/go/upd.

Select the correct printer driver for Windows

Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/go/1j500colorM551_software.

HP PCL 6 driver	Provided as the default driver on the in-box software CD. This driver is automatically installed unless you download a different one from the Internet.Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PCL 6 driver	Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows GDI for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driver	Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5 driver	Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX®, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple printer modelsPreferred when printing to multiple printer models from a mobile Windows computer

HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product's unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to www.hp.com/go/upd.

UPD installation modes

Traditional mode	Use this mode if you are installing the driver from a CD for a single computer.When installed from the CD that comes with the product, UPD operates like traditional printer drivers. It operates with a specific product.If you use this mode, you must install UPD separately for each computer and for each product.
Dynamic mode	To use this mode, download UPD from the Internet. Seewww.hp.com/go/upd.Dynamic mode allows you to use a singledriver installation, so you can discover and print to HP products in any location.Use this mode if you are installing UPD for a workgroup.

Change print job settings for Windows

Priority print settings for Windows

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
- Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box.
- Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software. You can change most of the print settings here.
- Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
- Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
   The steps can vary; this procedure is most common.

Change the default settings for all print jobs

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
   Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
   Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.
   Windows 7: Click Start, and then click Devices and Printers.

2. Right-click the driver icon, and then select Printing Preferences.

Change the product configuration settings

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

1. Right-click the driver icon, and then select Properties or Printer properties.

2. Click the Device Settings tab.

3. To automatically configure product settings, expand the Installable Options list, click the Automatic Configuration setting, and select the Update Now option.

General Sharing Ports Advanced Color Management Security Device Settings About HP LaserJet 500 color MS51 PCL6 Device Settings Form To Tray Assignment Printer auto selects Letter Manual Feed in Tray 3: Letter Tray 1: Letter Tray 2: Letter Tray 3: Not Available Font Substitution Table External Fonts... Installable Options Automatic Configurations OFF Tray 3: Not Installed Duplex Unit (for 2-Sided Print) Allow Manual Duplexing Enabled Printer Memory: 256 MB Printer Hard Disk: Installed Job Storage: Enabled Job Separation: Disabled Mopier Mode: Enabled Update Now OK Cancel Apply

Remove the printer driver from Windows

NOTE: You can also remove the printer driver by running the printer driver install from the CD and choosing the uninstall option.

NOTE: These steps can vary depending on your personal settings.

Windows XP

1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.

Windows Vista

1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.

Windows 7

1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program.
2. Find and select the product from the list.
3. Select the Uninstall option.

Supported utilities for Windows

HP Web Jetadmin

HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.

When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host.

HP Embedded Web Server

The product is equipped with the HP Embedded Web Server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Mozilla Firefox.

The HP Embedded Web Server resides on the product. It is not loaded on a network server.

The HP Embedded Web Server provides an interface to the product that anyone who has a network-connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the HP Embedded Web Server, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Print information pages on page 168).

For a complete explanation of the features and functionality of the HP Embedded Web Server, see Use the HP Embedded Web Server on page 170.

HP ePrint

With HP ePrint, you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrint-enabled product. For more details, go to www.hpeprintcenter.com.

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.

1. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server.
2. Click the Web Services tab.
3. Select the option to enable Web Services.

Software for other operating systems

OS Software
UNIX For HP-UX and Solaris networks, go to model scripts using the HP Jetdirect printer installer (HPPI) for UNIX.For the latest model scripts, go to www.hp.com/go/unixmodelscripts.
Linux For information, go to	www.hplip.net.
SAP For drivers, go to	www.hp.com/go/sap/drivers

4 Use the product with Mac

• Software for Mac
  • Basic print tasks with Mac
• Solve problems with a Mac

Software for Mac

Supported operating systems and printer drivers for Mac

The product supports the following Mac operating systems:

Mac OS X v10.5 and v10.6

NOTE: For Mac OS X v10.5, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X v10.6, Intel Core Processor Macs are supported.

The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality and access to specific HP printer features.

Install software for Mac operating systems

Install software for Mac computers connected directly to the product

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).

1. Connect the USB cable to the product and the computer.

Diagram showing a computer monitor connected to a cable via a cable outlet, with an inset image of a USB drive (no text or symbols present)

1. Install the software from the CD. Click the product icon, and follow the onscreen instructions. If you did not add a printer during the CD install process, continue with the next step.

2. At the computer, open the Apple menu 🔔, click the System Preferences menu, and then click the Print & Fax icon.

3. Click the plus (+) symbol in the lower left corner of the Printer Names column, select the product from the Add Printer window, and then make sure that the product driver is listed in the Print Using area.

4. Click Add to create the printer queue.

NOTE: For Mac OS X v10.5 and v10.6, the installation procedure should automatically configure the installed options.

1. Print a page from any program to make sure that the software is correctly installed.

NOTE: If the installation failed, reinstall the software.

Install software for Mac computers on a wired network

Configure the IP address

1. Connect the network cable to the product and to the network.

Diagram showing a printer with an Ethernet connection to a USB drive, highlighting the network packet and upload cable.

1. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product.

2. At the product control panel, press the Home 🔒 button.

3. Open the following menus:

4. Administration

5. Reports
6. Configuration/Status Pages

7. Configuration Page

8. Find the IP address on the Embedded Jetdirect page.

JctDirect Page HP Color LabelJet Page 1

1. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

1. Install the software from the CD. Click the product icon, and follow the onscreen instructions.

If you did not add a printer during the CD install process, continue with the next step.

1. At the computer, open the Apple menu 📁, click the System Preferences menu, and then click the Print & Fax icon.

2. Click the plus (+) symbol in the lower left corner of the Printer Names column.

By default, Mac OS X uses the Bonjour method to find the driver and add the product to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software.

If you are connecting the product to a large network, you might need to use IP printing to connect rather than Bonjour. Follow these steps:

a. From the Add Printer window, click the IP Printer button.

b. From the Protocol drop-down list, select the HP Jetdirect-Socket option. Enter the IP address or host name for the product. From the Print Using drop-down list, select the product model if one is not already selected.

1. Print a page from any program to make sure that the software is correctly installed.

Remove the printer driver from Mac operating systems

You must have administrator rights to remove the software.

1. Open System Preferences.
2. Select Print & Fax.
3. Highlight the product.
4. Click the minus (-) symbol.
5. Delete the print queue, if necessary.

Change print job settings for Mac

Priority print settings for Mac

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
- Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.
- Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
- Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1. On the File menu, click the Print button.
2. Change the settings that you want on the various menus.

Change the default settings for all print jobs

1. On the File menu, click the Print button.
2. Change the settings that you want on the various menus.
3. On the Presets menu, click the Save As... option and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

Change the product configuration settings

1. From the Apple menu 📄, click the System Preferences menu and then click the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.

Software for Mac computers

HP Printer Utility for Mac

Use the HP Utility to set up product features that are not available in the printer driver.

You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network.

Open the HP Printer Utility

▲ From the dock, click HP Utility.

-or-

From Applications, open the Hewlett-Packard folder, and then click HP Utility.

HP Printer Utility features

The HP Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. At the top of any page, click the HP Support link to access technical assistance, online supplies ordering, online registration, and recycling and return information.

Menu Item Description
Information And Support	Supplies Status Shows the product supplies status and provides links for online supplies-ordering.
	Device Information	Shows information about the currently selected product.
	File Upload	Transfers files from the computer to the product.
	Upload Fonts	Transfers font files from the computer to the product.
	Update Firmware	Transfers a firmware update file to the product.
	Commands	Sends special characters or print commands to the product after the print job.
Printer Settings Trays Configuration Changes the default tray settings.
	Output Devices	Manages settings for the optional output accessories
	Duplex Mode	Turns on the automatic two-sided printing mode.
	Stored Jobs	Manages print jobs that are stored on the product hard disk.
	E-mail Alerts	Configures the product to send e-mail notices for certain events.
	Network Settings	Configures the network settings, such as the IPv4 and IPv6 settings.
Supplies	Management	Configures how the product should behave when supplies are nearing the end of their estimated life.
	Protect Direct Ports	Disables printing over USB or parallel ports.
	Additional Settings	Provides access to the HP Embedded Web Server.

Supported utilities for Mac

HP Embedded Web Server

The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option.

You can also access the HP Embedded Web Server from the Safari Web browser:

1. Select the page icon in the left side of the Safari toolbar.
2. Click the Bonjour logo.
3. In the list of printers, double-click this product. The HP Embedded Web Server opens.

HP ePrint

With HP ePrint, you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrint-enabled product. For more details, go to www.hpeprintcenter.com.

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.

1. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server.
2. Click the Web Services tab.
3. Select the option to enable Web Services.

AirPrint

Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

Mail
- Photos
Safari
• Select third-party applications

To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/1j500colorM551_firmware.

Basic print tasks with Mac

Cancel a print job with a Mac

If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing the Cancel button clears the process that currently appears on the product control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the product. After printing stops, use one of the following options:

• Product control panel: To cancel the print job, press and release the Cancel button on the product control panel.
• Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.
• Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the print job, and then click Delete.

Change the paper size and type with Mac

1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Page Setup button.
3. Select a size from the Paper Size drop-down list, and then click the OK button.
4. Open the Finishing menu.
5. Select a type from the Media-type drop-down list.
6. Click the Print button.

Resize documents or print on a custom paper size with Mac

Mac OS X 10.5 and 10.6

Use one of these methods.

1. On the File menu, click the Print option.

2. Click the Page Setup button.

3. Select the product, and then select the correct settings for the Paper Size and Orientation options.

4. On the File menu, click the Print option.

5. Open the Paper Handling menu.

6. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.

Create and use printing presets with Mac

Use printing presets to save the current printer driver settings for reuse.

Create a printing preset

1. On the File menu, click the Print option.
2. Select the driver.
3. Select the print settings that you want to save for reuse.
4. In the Presets menu, click the Save As... option, and type a name for the preset.
5. Click the OK button.

Use printing presets

1. On the File menu, click the Print option.
2. Select the driver.
3. In the Presets menu, select the printing preset.

NOTE: To use printer-driver default settings, select the standard option.

Print a cover page with Mac

1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

Use watermarks with Mac

1. On the File menu, click the Print option.
2. Open the Watermarks menu.
3. From the Mode menu, select the type of watermark to use. Select the Watermark option to print a semi-transparent message. Select the Overlay option to print a message that is not transparent.

4. From the Pages menu, select whether to print the watermark on all pages or on the first page only.

5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box.

6. Select options for the remaining settings.

Print multiple pages on one sheet of paper with Mac

1 1 2 1 2 3 4

1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Layout menu.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.

Print on both sides of the page (duplex printing) with Mac

Use automatic duplex printing

1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.
3. Open the Layout menu.
4. From the Two-Sided menu, select a binding option.

Print on both sides manually

1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.

3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You must print the second side from Tray 1.
8. If prompted, press the appropriate control-panel button to continue.

Store jobs with Mac

You can store jobs on the product so you can print them at any time. You can share stored jobs with other users, or you can make them private.

1. On the File menu, click the Print option.
2. Open the Job Storage menu.

3. In the Job Storage Mode drop-down list, select the type of stored job.

4. Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies.

5. Personal Job: When you send a job to the product, the job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
6. Quick Copy: If the optional hard disk is installed on the product, you can print the requested number of copies of a job and then store a copy of the job on the optional hard disk. Storing the job allows you to print additional copies of the job later.

7. Stored Job: If the optional hard disk is installed on the product, you can store a job such as a personnel form, time sheet, or calendar on the product and allow other users to print the job at any time. Stored jobs also can be protected by a PIN.

8. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name.

Use Job Name + (1 - 99) Append a unique number to the end of the job name.

Replace Existing File Overwrite the existing stored job with the new one.

1. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.

Set the color options with Mac

Use the Color Options menu or the Color/Quality Options menu to control how colors are interpreted and printed from software programs.

1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Color Options menu or the Color/Quality Options menu.
4. Open the Advanced menu, or select the appropriate tab.
5. Adjust the individual settings for text, graphics, and photographs.

Use the Services menu with Mac

If the product is connected to a network, use the Services menu to obtain product and supply-status information.

1. On the File menu, click the Print option.
2. Open the Services menu.
3. To open the embedded Web server and perform a maintenance task, do the following:

a. Select the Device Maintenance tab.
b. Select a task from the drop-down list.
c. Click the Launch button.

1. To go to various support Web sites for this product, do the following:

a. Select the Services on the Web tab.
b. Select an option from the menu.
c. Click the Go! button.

Solve problems with a Mac

See Solve product software problems with Mac on page 218.

5 Connect the product with Windows

• Printer sharing disclaimer
- Connect with USB
- Connect to a network with Windows

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

Connect with USB

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).

CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.

CD installation

1. Quit all open programs on the computer.
2. Install the software from the CD, and follow the onscreen instructions.
3. When prompted, select the Connected directly to the computer option, and then click the Install button.
4. When the software prompts you, connect the USB cable to the product and the computer.

Diagram showing a computer monitor connected to a cable via a port, with an inset image of a USB drive (no text or symbols present)

1. At the end of the installation, click the Finish button, or click the More Options button to install more software.
2. On the More Options screen, you can install more software, or click the Exit button.
3. Print a page from any program to make sure that the software is correctly installed.

NOTE: If the installation failed, reinstall the software.

Connect to a network with Windows

You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software.

NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems.

For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed.

Supported network protocols

Table 5-1 Supported network protocols

Network type Supported protocols
TCP/IP IPv4 and IPv6 networks	• Bonjour (mDNS)
	• Simple Network Management Protocol (SNMP) v1, v2, and v3
	• Hyper Text Transfer Protocol (HTTP)
	• Secure HTTP (HTTPS)
	• File Transfer Protocol (FTP)
	• Port 9100
	• Line printer daemon (LPD)
	• Intenet Printing Protocol (IPP)
	• Secure IPP
	• Web Services Dynamic Discovery (WS Discovery)
	• IPsec/Firewall
TCP/IP IPv4 networks only	• Auto IP
	• Service Location Protocol (SLP)
	• Trivial File Transfer Protocol (TFTP)
	• Telnet
	• Internet Group Management Protocol (IGMP) v2
	• Bootstrap Protocol (BOOTP)/DHCP
	• Windows Internet Name Service (WINS)
	• IP Direct Mode
	• WS Print
TCP/IP IPv6 networks only	Dynamic Host Configuration Protocol (DHCP) v6Multicast Listener Discovery Protocol (MLD) v1Internet Control Message Protocol (ICMP) v6
Other supported network protocols	Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX)AppleTalkNetWare Directory Services (NDS)BinderyNovell Distributed Print Services (NDPS)iPrint

Table 5-2 Advanced Security features for network management

Service name Description

IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A firewall provides simple control of IP traffic. IPsec provides additional protection through authentication and encryption protocols.

Kerberos Allows you to exchange private information across an open network by assigning a unique key, called a ticket, to each user who logs on to the network. The ticket is then embedded in messages to identify the sender.

SNMP v3 Employs a user-based security model for SNMP v3, which provides user authentication and data privacy through encryption.

SSL/TLS Allows you to transmit private documents via the Internet and guarantee privacy and data integrity between the client and server applications.

IPsec batch configuration Provides network-layer security through the simple control of IP traffic to and from the product. This protocol provides the benefits of encryption and authentication and allows for multiple configurations.

Install the product on a wired network with Windows

Configure the IP address

1. Connect the network cable to the product and to the network.

Diagram showing a printer with an Ethernet connection to a USB drive, highlighting the network packet being inserted into the printer.

1. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product.

2. At the product control panel, press the Home 🔒 button.

3. Open the following menus:

4. Administration

5. Reports
6. Configuration/Status Pages

7. Configuration Page

8. Find the IP address on the Embedded Jetdirect page.

Jctdirect Page HP Color Label Jet Page 1

1. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

1. Quit all programs on the computer.

2. Install the software from the CD.

3. Follow the onscreen instructions.

4. When prompted, select the Connect through a wired network option.

5. From the list of available printers, select the printer that has the correct IP address.

6. At the end of the installation, click the Finish button, or click the More Options button to install more software.

7. Print a page from any program to make sure that the software is correctly installed.

Configure network settings with Windows

View or change network settings

Use the embedded Web server to view or change IP configuration settings.

1. Print a configuration page, and locate the IP address.

- If you are using IPv4, the IP address contains only digits. It has this format:

XXX,XXX,XXX,XXX

- If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this:

XXXX::XXXX:XXXX:XXXX:XXXX

1. To open the embedded Web server, type the IP address into the address line of a Web browser.
2. Click the Networking tab to obtain network information. You can change settings as needed.

Set or change the network password

Use the embedded Web server to set a network password or change an existing password.

1. Open the embedded Web server, click the Networking tab, and click the Security link.

NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button.

1. Type the new password in the New Password box and in the Verify password box.
2. At the bottom of the window, click the Apply button to save the password.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.

1. At the control panel, press the Home 🔒 button.

2. Open each of the following menus:

3. Administration
   • Network Settings

4. Jetdirect Menu
   TCP/IP
   • IPv4 Settings
5. Config Method
6. Manual

7. Manual Settings
   • IP Address, Subnet Mask, or Default Gateway

8. Use the numeric keypad, or press the up arrow ▲ or the down arrow ▼ to increase or decrease the number for the first byte of the IP address, subnet mask, or default gateway.

9. Press the OK button to move to the next set of numbers. To move to the previous set of numbers, press the back arrow ↗.
10. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then press the OK button to save the setting.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv6 address.

1. At the control panel, press the Home 🔒 button.

2. To enable manual configuration, open each of the following menus:

3. Administration
   • Network Settings

4. Jetdirect Menu
5. TCP/IP
   • IPv6 Settings
6. Address
7. Manual Settings
8. Enable

Select the On option, and then press the OK button.

1. To configure the address, open each of the following menus:

2. Administration
   • Network Settings

3. Jetdirect Menu
4. TCP/IP
   • IPv6 Settings
5. Address

Use the numeric keypad, or press the up arrow ▲ or the down arrow ▼ to enter the address. Press the OK button.

NOTE: If you are using the arrow buttons, you must press the OK button after entering each digit.

Link speed and duplex settings

The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.

NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle.

1. At the control panel, press the Home 📋 button.

2. Open each of the following menus:

3. Administration
   • Network Settings

4. Jetdirect Menu

5. Link Speed

6. Select one of the following options.

Setting Description

Auto The print server automatically configures itself for the highest link speed and communication mode allowed on the network.

10T Half 10 megabytes per second (Mbps), half-duplex operation

10T Full 10 Mbps, full-duplex operation

100TX Half 100 Mbps, half-duplex operation

100TX Full 100 Mbps, full-duplex operation

100TX Auto Limits auto-negotiation to a maximum link speed of 100 Mbps

1000T Full 1000 Mbps, full-duplex operation

1. Press the OK button. The product turns off and then on.

6 Paper and print media

• Understand paper use
• Change the printer driver to match the paper type and size in Windows
  • Supported paper sizes
  • Supported paper types
• Tray and bin capacity
• Load paper trays
  Configure trays

Understand paper use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product.

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Special paper guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results.

CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.

Media type Do Do not
Envelopes	Store envelopes flat.Use envelopes where the seam extends all the way to the corner of the envelope.Use peel-off adhesive strips that are approved for use in laser printers.	Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged.Do not use envelopes that have clasps, snaps, windows, or coated linings.Do not use self-stick adhesives or other synthetic materials.
Labels	Use only labels that have no exposed backing between them.Use labels that lie flat.Use only full sheets of labels.	Do not use labels that have wrinkles or bubbles, or are damaged.Do not print partial sheets of labels.
Transparencies	Use only transparencies that are approved for use in color laser printers.Place transparencies on a flat surface after removing them from the product.	Do not use transparent print media not approved for laser printers.
Letterhead or preprinted forms	Use only letterhead or forms approved for use in laser printers.	Do not use raised or metallic letterhead.
Heavy paper	Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.	Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Glossy or coated paper	Use only glossy or coated paper that is approved for use in laser printers.	Do not use glossy or coated paper designed for use in inkjet products.

Change the printer driver to match the paper type and size in Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Select a paper type from the Paper type drop-down list.
6. Click the OK button.

Supported paper sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.

Table 6-1 Supported paper and print media sizes

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)
Letter	✓	✓	✓
215.9 x 279 mm (8.5 x 11 in)
Legal	✓		✓
215.9 x 355.6 mm (8.5 x 14 in)
A4	✓	✓	✓
210 x 297 mm (8.27 x 11.69 in)
RA4	✓		✓
215 x 305 mm (8.47 x 12.01 in)
A5	✓	✓	✓
148 x 210 mm (5.83 x 8.27 in)
B5 (JIS)	✓	✓	✓
182 x 257 mm (7.17 x 10.12 in)
B6 (JIS)	✓	✓
128 x 182 mm (5.04 x 7.17 in)
Executive	✓	✓	✓
184.2 x 266.7 mm (7.25 x 10.5 in)
Statement	✓	✓
140 x 216 mm (5.5 x 8.5 in)
4x6	✓	✓
101.6 x 152.4 mm (4 x 6 in)
10 x 15 cm	✓	✓
101.6 x 152.4 mm (4 x 6 in)
3x5	✓
76.2 x 127.0 mm (3.0 x 5.0 in)
5x7	✓	✓
127 x 177.8 mm (5 x 7 in)
5x8	√	√
127 x 203.2 mm (5 x 8 in)
A6	√	√
105 x 148 mm (4.13 x 5.83 in)
Postcard (JIS)	√
100 x 148 mm (3.94 x 5.83 in)
Double Postcard (JIS)	√	√
148 x 200 mm (5.83 x 7.87 in)
16K	√	√	√
184 x 260 mm (7.24 x 10.24 in)
16K	√	√	√
195 x 270 mm (7.68 x 10.63 in)
16K	√	√	√
197 x 273 mm (7.8 x 10.8 in)
8.5 x 13	√		√
215.9 x 330.2 mm (8.5 x 13 in)
Envelope Commercial #10	√
104.9 x 241.3 mm (4.13 x 9.49 in)
Envelope #9	√
98.43 mm x 225.43 mm (3.88 x 8.88 in)
Envelope B5	√
176 x 250 mm (6.93 x 9.84 in)
Envelope C5 ISO	√
162 x 229 mm (6.93 x 9.84 in)
Envelope C6	√
114 x 162 mm (4.49 x 6.38 in)
Envelope DL ISO	√
110 x 220 mm (4.33 x 8.66 in)
Envelope Monarch	√
98.4 x 190.5 mm (3.88 x 7.5 in)

Table 6-1 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)
Custom	√
76.2 x 127 mm to 215.9 x 355.6 mm (3.0 x 5.0 in to 8.5 x 14 in)
Custom	√
101.6 x 148 mm to 215.9 x 297 mm (4.0 x 5.85 in to 8.5 x 11.69 in)
Custom	√
148 x 215.9 mm to 210 x 355.6 mm (5.83 x 8.5 in to 8.27 x 14 in)

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/1j500colorM551.

Paper type Tray 1		Tray 2 ^1	Tray 3 (optional)
Plain Paper	✓	✓	✓
Light 60-74 g/m ^2	✓	✓	✓
Midweight (96-110 g/m ^2 )	✓	✓	✓
Heavy (111-130 g/m ^2 )	✓	✓	✓
Extra Heavy (131-175 g/m ^2 )	✓	✓	✓
Color Transparency	✓	✓	✓
Labels	✓	✓	✓
Letterhead	✓	✓	✓
Preprinted	✓	✓	✓
Prepunched	✓	✓	✓
Colored	✓	✓	✓
Rough	✓	✓	✓
Bond	✓	✓	✓
Recycled	✓	✓	✓
Envelope	✓
Cardstock	✓	✓	✓
Mid-weight glossy (96-110 g/m ^2 )	✓	✓	✓
Heavy glossy (111-130 g/m ^2 )	✓	✓	✓
Extra-heavy glossy (131-175 g/m ^2 )	✓	✓	✓
Card glossy (176-220 g/m ^2 )	✓	✓	✓
Opaque film	✓	✓	✓
HP EcoSMART Lite Paper	✓	✓	✓
HP Tough Paper	✓	✓	✓
HP Matte (105 g/m ^2 )	✓	✓	✓
HP Matte ( 120 g/m^2 )	√	√	√
HP Matte ( 160 g/m^2 )	√	√	√
HP Matte ( 200 g/m^2 )	√	√	√
HP Soft Gloss ( 120 g/m^2 )	√	√	√
HP Glossy ( 130 g/m^2 )	√	√	√
HP Glossy ( 160 g/m^2 )	√	√	√
HP Glossy ( 220 g/m^2 )	√	√	√

The stack height for Tray 2 is 30 mm (1.18 in) for glossy paper and 40 mm (1.57 in) for short paper (A5, A6, 4x6, and landscape).

Tray and bin capacity

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.

Tray or bin Paper type Specifications Quantity
Tray 1 Paper Range:		Maximum stack height: 10 mm(0.39 in)
	60 g/m2(16 lb) bond to 220 g/m2(58 lb) bond	Equivalent to 100 sheets of 75 g/m2(20 lb) bond
	Envelopes	Less than 60 g/m2(16 lb) bond to 90 g/m2(24 lb) bond
	Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm(0.39 in)
	Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm(0.39 in)
	Glossy paper Range:	Up to 50 sheets
		Maximum stack height: 10 mm (0.39 in)
		Up to 50 sheets
Tray 2 Paper Range:		Equivalent to 500 sheets of 75 g/m2(20 lb) bond
	60 g/m2(16 lb) bond to 220 g/m2(59 lb) bond	Maximum stack height: 56 mm (2.2 in)
		For A5, A6, and 4x6 paper sizes, and for paper printed in a landscape orientation the maximum stack height is 40 mm (1.57 in),
	Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)
	Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)
	Glossy paper Range:	Maximum stack height: 30 mm (1.18 in)
		Maximum stack height: 30 mm (1.18 in)

Tray or bin Paper type Specifications Quantity

Tray 3 Paper Range:		Equivalent to 500 sheets of 75 g/m^2 (20 lb) bond
	60 g/m^2 (16 lb) bond to 220 g/m^2 (59 lb) bond	Maximum stack height: 56 mm (2.2 in)
	Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)
	Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)
	Glossy paper Range:	Maximum stack height: 56 mm (2.2 in)
	105 g/m^2 (28 lb) bond to 220 g/m^2 (58 lb) bond
Output bin Paper		Up to 300 sheets of 75 g/m^2 (20 lb) bond

Load paper trays

Load Tray 1

1. Open Tray 1.

2. Slide out the tray extension.

3. Fold out the tray extension to support the paper and set the side guides to the correct width.

3D diagram of a mechanical device interior showing internal components and a blue arrow indicating direction (no text or symbols)

3D cutaway view of a printer internal structure showing internal components and a blue arrow indicating motion (no text or symbols)

3D diagram of a printer internal structure with blue arrows indicating flow direction (no text or symbols)

1. Load paper in the tray face down and the short, top edge going into the product first.

2. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators.

3. Adjust the side guides so that they lightly touch the paper stack but do not bend it.

Diagram of a printer's internal structure showing paper feeding into a printer (no text or symbols visible)

Technical diagram of a printer internal structure with highlighted components (no text or symbols)

3D diagram of an open printer or scanner with internal components and blue arrows indicating flow direction (no text or symbols)

Print envelopes

If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes:

Address type Left margin Top margin

Return 15 mm (0.6 in) 15 mm (0.6 in)

Destination 102 mm (4 in) 51 mm (2 in)

For envelopes of other sizes, adjust the margin settings accordingly.

Load Tray 2

This tray holds up to 500 sheets of 75 g/m ^2 (20 lb) paper. If the paper is heavier, the tray does not hold as many sheets. Do not overfill the tray.

The stack height for Tray 2 is 30 mm (1.18 in) for glossy paper and 40 mm (1.57 in) for short paper (A5, A6, 4x6, and landscape).

CAUTION: Do not print envelopes, labels, postcards, or unsupported sizes of paper from the Tray 2. Print these types of paper only from Tray 1.

1. Slide open the tray.

NOTE: Do not open the tray while it is in use.

3D diagram of a printer internal structure showing internal components and a blue arrow indicating loading direction (no text or symbols)

1. Adjust the paper-length and paper-width guides by squeezing the adjustment latch and sliding the guides to the size of the paper being used.

Illustration of a printer's internal structure with two magnified views showing internal components (no text or symbols)

1. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

1. Slide the tray into the product.

2. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type.

Two-step diagram showing a printer drawer with a close-up view of the internal structure and a blue arrow indicating motion (no text or symbols present)

Close-up of a medical or laboratory device control panel with buttons and a display screen (no readable text or symbols)

Load the optional 500-sheet paper and heavy media tray (Tray 3)

Tray 3 holds up to 500 sheets of standard paper.

The product automatically detects the following standard sizes of paper in Tray 3: Letter, Legal, Executive, A4, A5, and B5 (JIS).

CAUTION: Do not print envelopes or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1.

Load standard-sized paper into Tray 3

1. Slide open the tray.

NOTE: Do not open the tray while it is in use.

1. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

2. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

Diagram illustrating the process of inserting a printer into a hard drive, with three steps showing device placement and internal movement.

1. Slide the tray into the product.

2. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type.

Illustration of a printer's internal structure with a blue arrow pointing to the paper feed (no text or symbols visible)

Close-up of a medical or laboratory device control panel with buttons and a display screen (no readable text or symbols)

Load custom-size paper into Tray 3

1. Slide open the tray.

3D illustration of a printer's internal structure being inserted into a machine, showing no text or symbols.

1. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

2. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it.

Diagram showing a hand inserting a device into a computer chassis, with two magnified views highlighting the process (no text or symbols present)

3D diagram of a computer drive showing a blue arrow pointing to a component, with an inset close-up highlighting a mechanical part (no text or symbols present)

1. Slide the tray into the product. The control panel shows the paper type and size.

Diagram of a printer's internal structure showing paper feeding into a machine (no text or symbols visible)

1. The control panel prompts you to set the paper size and type. Select the Custom setting, and then configure the X and Y dimensions of the custom paper size.

Close-up of a medical or laboratory device control panel with buttons and a screen (no readable text or symbols)

NOTE: See the label in the paper tray, or the following illustration, to determine the X and Y dimensions.

Illustration of a hand pressing a component into a computer drive (no text or symbols visible)

Paper orientation for loading trays

If you are using paper that requires a specific orientation, load it according to the information in the following tables.

NOTE: The Alternative Letterhead Mode setting affects the way you load letterhead or preprinted paper. This setting is disabled by default.

Tray 1

Paper type Image orientation		Duplex mode How to load paper		How to load paper
			Alternative Letterhead Mode = Disabled	Alternative Letterhead Mode = Enabled
Preprinted or letterhead	Portrait 1-sided printing Face down			Face up
			Top edge leading into the product	Bottom edge leading into the product
		2-sided	printing	Face up	up
			Bottom edge leading into the product	Bottom edge leading into the product
	Landscape	1-sided	printing	Face up	Face
			Top edge toward the front of the product	Top edge toward the front of the product
	2-sided	printing	Face up	up
		Top edge toward the front of the product	Top edge toward the front of the product
Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product			Not applicable
Envelopes Long edge of the envelope feeding into the product	1-sided printing Face down		Not applicable
			Top edge leading into the product
Short edge of the envelope feeding into the product	1-sided printing Face down		Not applicable
			Top edge toward the back of the product

Tray 2 or optional Tray 3

Paper type Image orientation		Duplex mode How to load paper		How to load paper
			Alternative Letterhead Mode = Disabled	Alternative Letterhead Mode = Enabled
Preprinted or letterhead	Portrait 1-sided printing Face up			Face up
			Top edge at the right side of the tray	Top edge at the right side of the tray
		2-sided	printing	Face down	down
			Top edge at the left side of the tray	Top edge at the left side of the tray
	Landscape	1-sided	printing	Face up	Face
			Top edge toward the back of the product	Top edge toward the back of the product
	2-sided	printing	Face down	dow
		Top edge toward the front of the product	Top edge toward the front of the product
Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product			Not applicable

Configure trays

The product automatically prompts you to configure a tray for type and size in the following situations:

• When you load paper into the tray
• When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings

NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the Any Size and Any Type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

1. Load paper in the tray. Close the tray if you are using Tray 2 or 3.
2. The tray configuration message appears.

3. Do one of the following:

4. Press the OK button to accept the size and type.

5. To modify the tray size configuration, press the down arrow ▼ to highlight the Modify option, and then press the OK button.

a. Press the down arrow ▼ to highlight the correct size, and then press the OK button.
b. Press the down arrow ▼ to highlight the correct type, and then press the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
   If the tray needs to be configured, the tray configuration message appears.
3. Load the tray with the specified size and type of paper, and then close the tray.
4. When the size and type confirmation messages appear, press the OK button to confirm the paper size and type.

Configure a tray from the control panel

You can also configure the trays for size and type without a prompt from the product.

1. Press the Home 📋 button.
2. Open the Trays menu.

3. Press the down arrow ▼ to highlight the size or type setting for the desired tray, and then press the OK button.

4. Press the up arrow ▲ or the down arrow ▼ to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension.

5. Press the OK button to save your selection.
6. Press the Home 📋 button to exit the menus.

Automatic overhead transparency sensing (auto sense mode)

The automatic media type sensor functions only when that tray is configured to the Any Type setting. Configuring a tray to any other type, such as Bond or Glossy, deactivates the media sensor in that tray.

The product can automatically classify paper types into one of two categories:

• Non-transparency
- Transparency

For more control, a specific type must be selected in the job or configured in a tray.

Auto-sense settings

Full sensing (Tray 1 only)

• The product distinguishes between transparencies (Transparency mode) and paper (Normal mode).
  • Each time the product prints a page, it senses transparencies or non-transparencies.
  • This is the slowest mode.

Transparency only

• The product distinguishes between transparencies (Transparency mode) and paper (Normal mode).
• The product assumes that the second and all subsequent pages are of the same media type as the first page.
  This is the fastest mode and is useful for high-volume printing in Normal mode.

Select the paper by source, type, or size

In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, Preferences, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings.

Source

To print by source, select a specific tray in the printer driver for the product to pull from. If you select a tray that is configured for a type or size that does not match your print job, the product prompts you to

load the tray with the type or size of paper for your print job before printing it. When you load the tray, the product begins printing.

Type and size

• Printing by type or size causes the product to pull from the tray that is loaded with the correct type and size of paper.
• Selecting paper by type rather than source helps protect special paper from accidental use.
• Using the wrong setting might result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies.
  • Print by type or size for envelopes, if possible.
• To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, the Preferences dialog box, or the Print Properties dialog box, depending on the software program.
• If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when you select that type or size as you print a job, the product automatically pulls paper from the tray that is configured for that type or size.

7 Print cartridges, toner collection unit, and other supplies

• Printer sharing disclaimer
• Supplies information
• Supplies views
- Manage print cartridges
- Replacement instructions
- Solve problems with supplies

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

Supplies information

Color Cartridge number Part number
Standard-capacity replacement black print cartridge	507A CE400A
High-capacity replacement black print cartridge	507X CE400X
Replacement cyan print cartridge 507A CE401A
Replacement yellow print cartridge 507A CE402A
Replacement magenta print cartridge 507A CE403A

Environmental features: Recycle print cartridges by using the HP Planet Partners return and recycling program.

For more information about supplies, go to www.hp.com/go/learnaboutsupplies.

The information contained herein is subject to change without notice. For the latest supplies information go to www.hp.com/support/lj500colorM551_manuals.

Supplies views

Print cartridge views

Diagram of a printer's internal structure with labeled components, showing orange and green printing areas.

1 Plastic shield

2 l m a g i n g d r u m

3 Print cartridge memory tag

Manage print cartridges

Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.

Change settings for print cartridges

Print when a print cartridge is at or near end of life

A Low message—where is the color of the supply, and is the type of supply—appears when a supply is nearing the estimated end of its useful life.
A Very Low message appears when a supply is at its estimated end of useful life.

Print-quality problems can occur when using a supply that is at its estimated end of life.

Enable or disable the Very Low Settings options from the control panel

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge.

CAUTION: Once an HP supply has reached Very Low, the HP premium Protection Warranty on that supply has ended.

1. At the control panel, press the Home 📋 button.

2. Open the following menus:

3. Administration

4. Manage Supplies
   • Supply Settings
   • Black Cartridge or Color Cartridges
   • Very Low Settings

5. Use the arrow buttons to highlight your selection, and then press the OK button to select it. Select one of the following options:

NOTE: If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low threshold. When you replace the cartridge, the product automatically resumes printing.

• Select the Stop option to set the product to stop printing until you replace the cartridge.
• Select the Prompt to continue option to set the product to stop printing and prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.
• Select the Continue option to set the product to alert you that the cartridge is very low, but to continue printing.

NOTE: Using the Continue setting allows printing beyond Very Low and can result in unsatisfactory print quality.

Store and recycle supplies

Recycle supplies

To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

The supplies status page indicates that a non-HP supply is installed.
- You are experiencing a high number of problems with the print cartridge.
- The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

Replacement instructions

Replace the print cartridge

The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).

CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

NOTE: Information about recycling used print cartridges is on the print-cartridge box.

1. Open the front door. Make sure that the door is completely open.

Close-up of a HP printer with a blue arrow indicating rotation (no text or symbols visible)

1. Grasp the handle of the used print cartridge and pull out to remove.

3D printer image showing internal components and a highlighted green component with blue arrow (no text or symbols)

1. Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on the print-cartridge box.

2. Remove the new print cartridge from its protective bag.

3. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.

4. Remove the orange protective cover from the print cartridge.

CAUTION: Avoid prolonged exposure to light.

CAUTION: Do not touch the green roller. Doing so can damage the cartridge.

Cross-sectional diagram of a mechanical component with orange and black parts, showing internal structure and directional arrow (no text or symbols)

3D illustration of a mechanical component with orange and gray parts, showing a blue arrow indicating rotation or movement (no text or symbols)

3D illustration of two mechanical components: an orange bracket and a gray cylindrical component with a green center, both without any text or symbols.

1. Align the print cartridge with its slot and insert the print cartridge until it clicks into place.

3D printer image showing internal components and a highlighted green component with blue arrow (no text or symbols)

1. Close the front door.

Close-up of a HP printer with a blue arrow indicating left-side motion (no text or symbols visible)

Replace the toner collection unit

Replace the toner collection unit when the control panel prompts you.

NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling.

NOTE: If printing documents that require heavy toner coverage, the toner collection unit can fill quickly. If printing these types of documents, HP recommends that you have another toner collection unit available.

1. Open the front door. Make sure that the door is completely open.

Illustration of a HP printer with a blue arrow indicating rotation (no text or symbols present)

1. Grasp the blue label at the top of the toner collection unit and remove it from the product.

2. Place the attached blue cap over the blue opening at the top of the unit.

3. Remove the new toner collection unit from its packaging.

Illustration of a robotic arm interacting with a computer monitor, showing hand gesture and color-coded internal components (no text or symbols)

Diagram of a robotic arm with two blue components and a connector, showing motion direction (no text or symbols)

Illustration of a device inside a cylindrical container with a blue arrow pointing to the bottom part (no text or symbols)

1. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place.

2. Close the front door.

NOTE: If the toner collection unit is not installed correctly, the front door does not close completely.

Diagram of a printer with colorful internal components being inserted, showing paper sheet and printer casing (no text or symbols)

Close-up of a HP printer with a blue arrow indicating left-side motion (no text or symbols visible)

To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.

Solve problems with supplies

Check the print cartridges

Check the print cartridge, and replace it if necessary, if you are having any of the following problems:

• The printing is too light or seems faded in areas.
• Printed pages have small unprinted areas.
• Printed pages have streaks or bands.

If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.

Type of print cartridge Steps to resolve the problem
Refilled or remanufactured print cartridge	Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Genuine HP print cartridge	1. The product control panel or the supplies status page indicates Very Low status when the cartridge has reached the end of its designated life. Replace the print cartridge if print quality is no longer acceptable.2. Visually inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary.3. If printed pages have marks that repeat several times at the same distance apart, print a cleaning page. If this does not solve the problem, use the repeating defects information in this document to identify the cause of the problem.

Inspect the print cartridge for damage

1. Check if the memory chip is damaged or missing.

3D mechanical component diagram showing internal cavities and mounting holes (no text or symbols)

1. Examine the surface of the green imaging drum on the top of the print cartridge.

CAUTION: Do not touch the green roller (imaging drum) on the top of the cartridge. Fingerprints on the imaging drum can cause print-quality problems.

Illustration of a hand using a green printer to remove a green cover, with a red prohibition symbol overlay (no text or symbols present)

1. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge.

2. If the imaging drum does not appear to be damaged, reinstall the print cartridge. Print a few pages to see if the problem has resolved.

Repeating defects

If defects repeat at regular intervals on the page, use a ruler and the table below to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced.

Distance between defects Product components that cause the defect

27 mm Print cartridge (primary charging roller)

32 mm Print cartridge (developer roller)

44 mm Print engine (primary transfer roller)

49 mm Print cartridge (replenishing/supply roller)

50 mm Print engine (secondary transfer roller)

76 mm Print cartridge (OPC)

77 mm Fuser (fuser film)

78 mm Fuser (pressure roller)

Print the Supplies Status page

The Print Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information.

1. At the control panel, press the Home button.

2. Open the following menus:

3. Administration

4. Reports

5. Configuration/Status Pages

6. Use the down arrow button ▼ to highlight the Supplies Status Page item, and then press the OK button to select it.

7. Use the up arrow button ▲ to highlight the Print item, and then press the OK button.

Interpret control panel messages for supplies

The following table contains important information about supplies status messages.

10.XX.YY Supply memory error

Description

The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge.

Memory chip memory errors

。 YY = 00
XX = 00 - Black
。 XX = 01 - Cyan
XX = 02 - Magenta
XX = 03 - Yellow

Memory chip missing errors

。 YY = 10
。 XX = 00 - Black
。 XX = 01 - Cyan
XX = 02 - Magenta
XX = 03 - Yellow

Recommended action

Reinstall the print cartridge, or install a new print cartridge.

Black cartridge low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Black cartridge very low

Description

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Cyan cartridge low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Cyan cartridge very low

Description

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Fuser kit low

Description

The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

Recommended action

If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

Fuser kit very low

Description

The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

Recommended action

If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

Incompatible cartridge

Description

The indicated color print cartridge is not compatible with this product.

Recommended action

Replace the print cartridge with one that is designed for this product.

Incompatible fuser

Description

The fuser is not compatible with this product.

Recommended action

WARNING! The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

1. Open the right door.
2. Remove the incompatible fuser.
3. Install the correct fuser.
4. Close the right door.

Magenta cartridge low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Magenta cartridge very low

Description

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Replace cartridge

Description

This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.

Recommended action

Replace the specified color cartridge.

Or, configure the product to continue printing by using the Manage Supplies menu.

Replace fuser kit

Description

The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no

longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends.

Recommended action

WARNING! The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

Replace the fuser kit. Instructions are included with the fuser kit.

Replace Supplies

Description

This alert appears only if the product is configured to stop when the print cartridges reach the "very low" threshold. Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.

Recommended action

Replace the necessary supplies.

Or, configure the product to continue printing by using the Manage Supplies menu.

Replace toner collection unit

Description

The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has reached its approximated end of life, HP's premium Protection Warranty on that toner collection unit ends.

Recommended action

Replace the toner collection unit.

If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.

Replace toner collection unit

Description

The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has

reached its approximated end of life, HP's premium Protection Warranty on that toner collection unit ends.

Recommended action

Replace the toner collection unit.

If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.

Supplies in wrong position

Description

Two or more print-cartridge slots contain the wrong color print cartridge.

From left to right, the print cartridges should be installed in this order:

Install the correct color cartridge in each slot.

Supplies low

Description

This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. Identify which supplies are low. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

Recommended action

To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.

Supplies very low

Description

This message appears when at least two supplies have reached the very low threshold. Identify which supplies are low. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

Recommended action

To continue printing in color, either replace the supply or reconfigure the product by using the

Manage Supplies menu on the control panel.

Toner Collection Unit Almost Full

Description

The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary. You do not need to replace the toner collection unit at this time.

Recommended action

No action is necessary to continue. Consider ordering another toner collection unit.

Unsupported supply installed

Description

One of the print cartridges is for a different HP product.

Recommended action

Remove the print cartridge from that slot, and install a cartridge that is for the HP product.

Used supply in use

Description

One of the print cartridges has been previously used.

Recommended action

If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Wrong cartridge in slot

Description

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:

。 Yellow

。 Magenta

。Cyan

。 Black

Recommended action

Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Yellow cartridge low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Yellow cartridge very low

Description

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

8 Print tasks

• Cancel a print job with Windows
  • Basic print tasks with Windows
  • Use HP ePrint
  • Additional print tasks with Windows
  Walk-up USB printing

Cancel a print job with Windows

1. Press the stop button ☑ the control panel.

Close-up of a medical or laboratory device control panel with buttons and a display screen (no readable text or symbols)

1. Press the down arrow ▼ highlight the Cancel Current Job option, and then press the OK button.

NOTE: It can take some time for all printing to clear after you have canceled a print job.

Basic print tasks with Windows

The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog.

Open the printer driver with Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pair ranges 3 From the sections. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p1s8 Print what: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Get help for any printing option with Windows

1. Click the Help button to open the online Help.

Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of saved print settings that you can select with a single click. Printing shortcuts Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparencies Paper sizes: 0.5 x 11 inches Letter Paper source: Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: 1 page per sheet Color options: Color Save As... Delete Paste About... Help OK Cancel Apply HP I recommend

Change the number of print copies with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then select the number of copies.

Save custom print settings for reuse with Windows

Use a printing shortcut with Windows

1. On the File menu in the software program, click Print.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

1. Select the product, and then click the Properties or Preferences button.

2. Click the Printing Shortcuts tab.

3. Select one of the shortcuts, and then click the OK button.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.

Print Printer Name: Status: Type: Where: Comment: Page range: all Current: Pages: Type per ranges s from the section. For example, type 1, S, S-12 or p1s1, p1s2, p1s3-p1s5 Print highlight: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual duples:

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of saved print settings that you can select with a single click. Printing shortcuts Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparencies Paper sizes: 8.5 x 11 inches Letter Paper source: Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: 1 page per sheet Color options: Color Save As... Delete... Finish About... Help OK Cancel Reply

Advanced Posting Shortcuts Paper/Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of saved print settings that you can select with a single click. Posting shortcuts Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparencies Save As... Delete Reset Paper sizes: 8.5 x 11 inches Letter Paper source: Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: 1 page per sheet Color options: Color About Help OK Cancel Apply HP

Create printing shortcuts

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Printing Shortcuts tab.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pair ranges: From the section. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p8s3 Print what: Document Zoom: Pages per sheet: 1 page Scale to paper size: No Scaling Print: All pages in range Options... OK Cancel Properties Find Printer... Print to file Manual duplex

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of saved print settings that you can select with a single click. Printing shortcuts Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparencies Paper sizes: 8.5 x 11 inches Letter Paper source: Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: 1 page per sheet Color options: Color Save As Delete Reset About Help OK Cancel Apply

1. Select an existing shortcut as a base.

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.

1. Select the print options for the new shortcut.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of sound print settings that you can select with a single click. Printing shortouts: Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparency Save As... Delete Reset Paper sizes: 8.5 x 11 inches Letter Paper source: Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: 1 page per sheet Color options: Color About Help OK Cancel Apply HP

Advanced Printing Shout route Paper/Quality Effects Finishing Job Storage Color Services A printing shout is a collection of sound print settings that you can select with a single click. Printing short route: Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparendies Save As... Delete Reset Paper sizes 8.5 x 11 inches Label Letter Word Execution Statement 8.5x13 5x6 4x5 5x7 5x8 A4 A6 A6 R44 BS (BS) BS (BS) 10x15cm 1SK 155x270mm 1SK 184x650mm 1SK Japanese Postcard Double Japan Postcard Polated Envelope #9 Envelope #10 Envelope Monarch Envelope #5 Envelope C5 Envelope C6 Apply

1. Click the Save As button.

2. Type a name for the shortcut, and click the OK button.

Advanced Printing Shortcuts Paper/Quality Effects Finishing Job Storage Color Services A printing shortcut is a collection of saved print settings that you can select with a single click. Printing shortcuts Factory Defaults General Everyday Printing Envelopes Cardstock/Heavy Labels Transparence Save As... Delete Reset Paper sizes: 8.5 x 14 inches Legal Paper sources Automatically Select Paper type: Unspecified Print on both sides: No Pages per sheet: Luggage per sheet Color options: Color About Help OK Cancel Apply HP Storeout

Printing Shortcuts Name Please type a name for the new printing shortcut. Legal Size OK Cancel

Improve print quality with Windows

Select the page size with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.

Select a custom page size with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button.
5. Type a name for the custom size, specify the dimensions, and click the OK button.

Select the paper type with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper, and then click the paper type that you are using.

Select the paper tray with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a tray from the Paper source drop-down list.

Select the print resolution

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. In the Print Quality area, select the resolution from the first drop-down list.

Print on both sides (duplex) with Windows

NOTE: See Paper orientation for loading trays on page 90 for information about the correct way to load paper.

Manually print on both sides with Windows

NOTE: This information applies only to products that do not have an automatic duplexer.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pa ranges s from the sections. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s3 Properties Find Printer... Print to file Manual dupleg Print what: Document Zoom Pages per sheet: 1 page All pages in range Scale to paper size: No Scaling Options... OK Cancel

Advanced Printing Shutouts Paper/Quality Effects Printing Job Storage Color Services Document Options Print on both sides (manually) Print paper up Boxable layout Off Pages per sheet: 1 page per sheet Print page borders Page order: Right, then Down Orientation Format Landscape Rotate by 180 degrees About... Help OK Cancel Apply

1. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

2. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1.

3. On the control panel, press the OK button to print the second side of the job.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options ✓ Print on both sides (manually) ✓ Flip pages up Breaklet layout OK Pages per sheet: 1 page per sheet ✓ Print page borders Page color: Right, then Down Orientation ✓ Portrait ○ Landscape □ Rotate by 100 degrees About Help OK Cancel Apply

Two-panel image showing a printer being inserted into a paper holder, with arrows indicating the process (no text or symbols present)

Close-up of a medical or industrial control panel with buttons and a display screen (no readable text or symbols)

Automatically print on both sides with Windows

NOTE: This information applies only to products that have an automatic duplexer.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type per ranges s From the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p1s8 Print what: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... Properties Find Printer... Print to file Manual dupleg OK Cancel

1. Click the Finishing tab.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options Print on both sides Print pages up Show the layout: Off Pages per sheet: 1 page per sheet Print page borders Page order: Right, then Down Orientation Format Landscape Rotate by 100 degrees About Help OK Cancel Apply

1. Select the Print on both sides check box. Click the OK button to print the job.

Advanced Printing Shoots Paper Quality Effects Finishing Job Storage Color Services Document Options ✓ Print on both sides ☐ Flip pages up Booklet layout: Off Pages per sheet: 1 page per sheet ☐ Print page borders Page rows: Right, then Down Orientation ● Portrait ○ Landscape □ Rotate by 100 degrees About Help OK Cancel Apply HP

Print multiple pages per sheet with Windows

1. On the File menu in the software program, click Print.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

1. Select the product, and then click the Properties or Preferences button.

Print Printer Name: Status: Type: Where: Comment: Page range: • All • Current • Pages: Type per ranges 5 from the section. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p1s3 Print effect: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... Find Printer... Print to file Manual duples... OK Cancel

1. Click the Finishing tab.

Advanced Printing Shortcuts Paper Quality Effects Printing Job Storage Color Services Document Options Print on both sides Print pages up Exhibit layout: Off Pages per sheet: 5 page per sheet Print page borders Page ratio: Right, then Down Orientation Portrait Landscape Rotate by 100 degrees About Help OK Cancel Apply

1. Select the number of pages per sheet from the Pages per sheet drop-down list.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options ■ Print on both sides □ Ptp pages up Breakout layout: Off Pages per sheet: 2 pages per sheet 3 pages per sheet 4 pages per sheet 5 pages per sheet 6 pages per sheet 7 pages per sheet Description ● Format ○ Landscape □ Rotate by 100 degrees About Help OK Cancel Apply

1. Select the correct Print page borders, Page order, and Orientation options.

Advanced Printing Settings Paper Quality Effects Finishing Job Storage Color Services Document Options ■ Print on both sides □ Top pages up Booklet layout OK Pages per sheet: 3 pages per sheet ■ Print page borders Page order Right, then Down Orientation ● Portrait ○ Landscape ○ Rotate by 180 degrees About... Help OK Cancel Apply HP

Select page orientation with Windows

1. On the File menu in the software program, click Print.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

1. Select the product, and then click the Properties or Preferences button.

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pa ranges s From the sections. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p1s3 Print yght: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual duples

1. Click the Finishing tab.

Advanced Printing Shutouts Paper Quality Effects Finishing Job Storage Color Services Document Options Print on both sides Flip pages up Excel for layout: Off Pages per sheet: 5 page per sheet Print page borders Page rows: Right, then Down Orientation Portrait Landscape Rotate by 100 degrees About Help OK Cancel Apply

1. In the Orientation area, select the Portrait or Landscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

Advanced Printing Shoots Paper/Quality Effects Finishing Job Storage Color Services Document Options Print on both sides Flip pages up Exhibit layout: Off Pages per sheet: 1 page per sheet Print pages border Page color: Right, Bees Down Orientation Portrait Landscape Rotate by 180 degrees About Help OK Cancel Apply

Set color options with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the HP EasyColor check box to clear it.
5. In the Color Options area, click the Manual option, and then click the Settings button.
6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.

Use HP ePrint

Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device.

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

1. To use HP ePrint, you must first enable HP Web Services.

a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server.
b. Click the Web Services tab.
c. Select the option to enable Web Services.

1. Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product.

a. Go to www.hpeprintcenter.com.

b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.

c. Select your product from the list, or click + Add printer to add it. To add the product, you need the printer code, which is the segment of the product e-mail address that is before the @ symbol.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the Allowed Senders tab. Click Allowed Senders Only, and add the e-mail addresses from which you want to allow ePrint jobs.
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print Options, and select the settings that you want to use.

1. To print a document, attach it to an e-mail message sent to the product's e-mail address.

Additional print tasks with Windows

Print colored text as black (grayscale) with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Document Options section.
5. Expand the Printer Features section.
6. In the Print All Text as Black drop-down list, select the Enabled option.

Print on preprinted letterhead or forms with Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type per ranges: from the section. For example, type 1, 3, 5-12 or pts1, pts2, pts3-pts8 Print who: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual dupleg

Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper size: 8.0 x 31 INNOV Letter Custom... Paper source: Automatically Select Paper size: Unspecified Special pages: Covers Print pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings Print Quality Image:RGB 2000 About Help OK Cancel Reply

1. From the Paper type drop-down list, click the More... option.

Advanced Printing Shutouts Paper/Cloality Effects Finishing Job Storage Color Services Paper Options Paper sizes: 8.5 x 11 inches Letter Custom... Paper source: Automatically Select Paper type: Unspecified Unspecified None Cover First pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings First Quality Image:RE 3800 About Help OK Cancel Apply HP Save As

1. Expand the list of Type is: options.

Type is: Type is: Unspecified + Everyday <96g + Presentation 96-130g + Brochure 131-175g + Photo/Cover 176-220g + Other OK Cancel

1. Expand the list of Other options.

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

1. Select the option for the type of paper you are using, and click the OK button.

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

Print on special paper, labels, or transparencies with Windows

1. On the File menu in the software program, click Print.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

1. Select the product, and then click the Properties or Preferences button.

Print Printer Name: Status: Type: Where: Comment: Page range: ● All ○ Current ○ Pages: Type pair ranges: from the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s0-p1s3 Print effect: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual duplex

1. Click the Paper/Quality tab.

Advanced Printing Shutout Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper size: 80.11 mm/35 Letter Custom... Paper source: Automatically Select Paper type: Unspecified Special pages: Covers Print pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings... Print Quality Image:80.1000 About... Help OK Cancel Apply

1. From the Paper type drop-down list, click the More... option.

Advanced Printing Shutouts Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper size: 8.5 x 11 inches Letter Custom... Paper source: Automatically Select Paper type: Unspecified Unspecified None Covers Print pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings... Print Quality Image3600 About... Help OK Cancel Apply HP

1. Expand the list of Type is: options.

2. Expand the category of paper types that best describes your paper.

NOTE: Labels and transparencies are in the list of Other options.

1. Select the option for the type of paper you are using, and click the OK button.

Type is: Type is: Unspecified Everyday <96g Presentation 96-130g Brochure 131-175g Photo/Cover 176-220g Other OK Cancel

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

Print the first or last page on different paper with Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pa ranges s from the section. For example, type L, 3.5-12 or pLS1, pLS2, pLS3-p8x8 Properties Find Printer... Print to file Manual duplex Print what: Document Print: All pages in range Zoom Papers per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Advanced Printing Shoots Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper name: 80 x 14 x 2000 Letter Custom... Paper source: Automatically Select Paper size: Unspecified Special pages: Covers Print pages on different paper Insert blank or unprinted sheets Chapter separator pages Settings... Print Quality Image RD 3000 About Help OK Cancel Apply

1. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
2. In the Pages in document area, select either the First or Last option.
3. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.

Advanced Printing Shutouts Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper sizes: 8.5 x 11 inches Letter Custom... Paper source: Automatically Select Paper type: Unspecified Special pages: Cover Print pages on different paper Insert blank or preprinted sheets Chapter repressor pages Settings... Print Quality Image-RB 3600 About Help OK Cancel Apply

Special Pages Special Pages Covers First pages or different papers Insert blank or preprinted sheets Chapter separator pages Pages in document ● First ○ Last ○ Pages (Eq. 1.3.5-12) NOTE: All pages not listed in this table are set to: Paper source: Automatically Select Paper type: Unspecified Print on both sides: Off Paper source: Printer auto select Paper type: Unspecified Add Update Special pages defined for this print job Page Type Pages Paper Source Paper Type Additional Attributes Delete Delete All OK Cancel

Special Pages Special Pages Covers First pages or different pages Insert blank or unprinted sheets Chapter separator pages Pages in document First Last Pages (Eq. 1.3.5-12) NOTE: All pages are listed in this table are set to: Paper source: Automatically Select Paper type: Unspecified First on both sides: Off Paper source: Tray 1 Paper type: HIP Cover Matte 200g Add Update Special pages defined for this print job Page Type Pages Paper Source Paper Type Additional Attributes Delete Delete Add OK Cancel

1. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.

Special Pages Special Pages Curves First pages on different pages Insert blank or preprinted sheets Chapter separator pages Pages in document: First Last Pages (£g 1, 3, 5-12) NOTE: All pages not listed in this table are set to: Paper source: Automatically Select Paper type: Unspecified Print on both sides: Off Paper source: Try 1 Paper type: HP Cover Matte 200g Add Update Special pages defined for this print job: Page Type Pages Paper Source Paper Type Additional Attributes Delete Delete All OK Cancel

1. Click the OK button.

Special Pages Special Pages Covers First pages or different papers Insert blank or preprinted sheets Chapter separator pages Pages in document: First Last Pages (Eq. 1, 2, 5-12) NOTE: All pages not listed in this table are set to: Paper source: Automatically Select Paper type: Unspecified Print on both sides: Off Paper source: Tray 1 Paper type: HP Cover Matte 200g Add Update Special pages defined for this print job: Page Type Pages Paper Source Paper Type Additional Attributes Delete Delete All OK Cancel

Scale a document to fit page size with Windows

1. On the File menu in the software program, click Print.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

1. Select the product, and then click the Properties or Preferences button.

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type per ranges s from the sections. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p1s5 Print outlet: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual duples:

1. Click the Effects tab.

Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Color Services Reading Options Actual size Print document on: Letter Scale to fit % of actual size: 100 Watermarks [none] First page only Edit... About Help OK Cancel Apply

1. Select the Print document on option, and then select a size from the drop-down list.

Advanced Printing Shoots Paper/Quality Effects Finishing Job Storage Color Services Restoring Options Actual size First document on: Letter Letter LogX Data From Ratimer 4 8.5x13 3x5 4x6 5x7 5x8 A4 A5 A6 K4A B5 UIG B6 UIS 10x10cm 16K 195x270mm 16K 194x280mm 16K Japanese Postcard Double Japan Postcard Rotated Envelope 29 Envelope A10 Envelope Monarch Envelope 85 Envelope CS Envelope CS Envelope DL 16K 193x273mm Watermarks [none] First page only Edit... About Help OK Cancel Apply

Add a watermark to a document with Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab.
4. Select a watermark from the Watermarks drop-down list.

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

1. To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page.

Create a booklet with Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type per ranges 3 from the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s8 Print icon: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to file Manual dupleg

Advanced Printing Shortcuts Paper Quality Effects Printing Job Storage Color Services Document Options Print on both sides Print pages up Border layout Off Pages per sheet: 1 page per sheet Print page borders Pages refer: Right, then Down Orientation Portrait Landscape Rotate by 100 degrees About Help OK Cancel Apply

1. Select the Print on both sides check box.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options Print on both sides Print pages up Bucket layout On Pages per sheet: 1 page per sheet Print page borders Page order: Right, then Down Orientation Portrait Landscape Rotate by 100 degrees About Help OK Cancel Apply HP

1. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.

Advanced Printing Shootcuts Paper Quality Effects Finishing Job Storage Color Services Document Options ■ Print on both sides ■ Flip pages up Booklet layout Left binding Pages per sheet: 2 pages per sheet ■ Print page borders Page color: Right, then Down Orientation ● Portrait ○ Landscape □ Rotate by 100 degrees About... Help OK Cancel Apply

Use job storage features with Windows

The following job-storage modes are available for print jobs:

Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies.
- Personal Job: When you send a job to the product, the job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
- Quick Copy: If the optional hard disk is installed on the product, you can print the requested number of copies of a job and then store a copy of the job on the optional hard disk. Storing the job allows you to print additional copies of the job later.
- Stored Job: If the optional hard disk is installed on the product, you can store a job such as a personnel form, time sheet, or calendar on the product and allow other users to print the job at any time. Stored jobs also can be protected by a PIN.

CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal Job types of stored jobs are deleted. To permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver.

Create a stored job with Windows

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

File Edit View Insert Save As... Page Setup... Print... Ctrl+P

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type per ranges: from the section. For example, type 1, 3, 5-12 or pts1, pts2, pts30-p858 Print what: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... Properties Find Printer... Print to file Manual dupleg OK Cancel

1. Click the Job Storage tab.

2. Select a Job Storage Mode option, and then click the OK button.

Your job will be printed but not stored on the printer. Job Storage Mode ● Off ○ Proof and Hold ○ Personal Job ○ Quick Copy ○ Stored Job Make Job Private □ PRINT to print (0000-0000) Job Notification Options □ Display Job ID when printing User Name ● User name ○ Custom XXXXXX Job Name ● Automatic ○ Custom Automatics If job name exists: Use Job Name = (1-00) About Help OK Cancel Apply

Advanced Printing Shoots Paper/Quality Effects Finishing Job Storage Color Services Your job will be stored on the printer and nothing will be printed until you request the job from the printer's control panel. Once the job is printed, it will be automatically removed from the printer's job storage. For Paride print jobs add a 4-digit personal identification number. Job Storage Mode Off Proof and Hold Personal Job Quick Copy Stored Job Make Job Private PMI to print (0000-9999) Job Notification Options Display Job ID when printing User Name User name: Custom XXXXXX Job Name Automatic Custom (Automatic) If job name exists: Use Job Name + (1-99) About Help OK Cancel Apply HP

Print a stored job

1. Press the Home 📋 button.

Close-up of a digital pressure control device with buttons and a screen (no readable text or symbols)

1. Press the down arrow to highlight the Retrieve Job From Device Memory menu, and then press the OK button.

2. Press the down arrow ▼ to highlight your user name, and then press the OK button.

3. Press the down arrow ▼ to highlight a job name, and then press the OK button.

The Print or Delete option is highlighted.

NOTE: If you have stored more than one job on the product, you have the option to print or delete all of them at the same time.

1. Press the OK button to select the Print or Delete option.

Delete a stored job

When you send a stored job, the product overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that can be stored from the Retrieve Job From Device Memory menu on the product control panel.

You can delete a job from the control panel, from the HP Embedded Web Server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure:

1. Press the Home button.

2. Press the down arrow ▼ to highlight the Retrieve Job From Device Memory menu, and then press the OK button.

3. Press the down arrow ▼ to highlight a job name, and then press the OK button.

4. Press the down arrow ▼ to highlight the Delete option, and then press the OK button.

Set job storage options with Windows

Print one copy for proof before printing all the copies

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Proof and Hold option.

Temporarily store a personal job on the product and print it later

NOTE: The product deletes the job after you print it.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Personal Job option.
5. Optional: In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal identification number (PIN).
6. Print the job at any time from the product control panel.

Temporarily store a job on the product

NOTE: This option is available if the optional hard disk is installed in the product.

NOTE: The product stores the job until you turn the product off.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Quick Copy option.

The requested number of copies are printed immediately, and you can print more copies from the product control panel.

Permanently store a job on the product

NOTE: This option is available if the optional hard disk is installed in the product.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Stored Job option.

Make a permanently stored job private so that anyone who tries to print it must provide a PIN

NOTE: This option is available if the optional hard disk is installed in the product.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Job Storage tab.

4. In the Job Storage Mode area, click the Stored Job option or the Personal Job option.
5. In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal identification number (PIN).

NOTE: To print the job or to delete it, you must provide the PIN at the product control panel.

Receive notification when someone prints a stored job

NOTE: Only the person who created the stored job receives notification. You do not receive notification when someone prints a stored job that another person has created.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. Select the job storage mode that you want.
5. In the Job Notifications Options area, click the Display Job ID when printing option.

Set the user name for a stored job

Follow this procedure to change the user name for a stored job.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. Select the job storage mode that you want.
5. In the User Name area, click the User name option to use the Windows default user name. To provide a different user name, click the Custom option and type the name.

Specify a name for the stored job

Follow this procedure to change the default name for a stored job.

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. Select the job storage mode that you want.
5. To automatically generate the job name associated with the stored document, in the Job Name area, click the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program name or a time stamp for the job name.

To specify a job name, click the Custom option and type the name.

1. Select an option from the If job name exists drop-down list.

2. Select the Use Job Name + (1-99) option to add a number to the end of the existing name.

3. Select the Replace Existing File option to overwrite a job that already has that name.

Print special jobs with Windows

Print business graphics or marketing material

You can use this product to print marketing and sales material or other color documents on glossy paper. To maximize the quality of this output you must do the following:

1. Choose the appropriate paper. See the following table.
2. At the product control panel, configure the paper tray for the correct paper type.
3. Select the corresponding settings in the printer driver.

Supported glossy paper

HP glossy paper product Product code Product size Control panel and print		driver settings
HP Laser Presentation Paper, Soft Gloss	Q6541A Letter HP Presentation Soft	Gloss 120g
HP Laser Presentation Paper, Glossy	Q2546A Letter HP Presentation Glossy	130g
HP Laser Presentation Paper, Glossy	Q2552A A4 HP Presentation Glossy	130g
HP Laser Professional Paper, Soft Gloss	Q6542A A4 HP Presentation Soft	Gloss 120g
HP Laser Brochure Paper, Glossy	Q6611A, Q6610A Letter HP Color Laser Brochure	Glossy 160g
HP Laser Superior Paper, Glossy	Q6616A A4 HP Superior Glossy	160g
HP Laser Photo Paper, Glossy	Q6607A, Q6608A Letter HP Color Laser Photo	Glossy 220g
HP Laser Photo Paper, Glossy	Q6614A A4 HP Color Laser Photo	Glossy 220g
HP Laser Photo Paper, Glossy 4x6	Q8842A 101.6 x 152.4 mm (4 x 6 in) HP Color Laser Photo	Glossy 220g
HP Laser Photo Paper, Glossy 10 x 15 cm	Q8843A 101.6 x 152.4 mm (4 x 6 in) HP Color Laser Photo	Glossy 220g

NOTE: In the United States, see www.hp.com/go/paper for a complete list of HP brand paper.

Set the duplex alignment

For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned.

1. At the product control panel, press the Home 🔒 button.
2. Open the following menus:

a. Administration
b. General Settings
c. Print Quality
d. Image Registration
e. Adjust Tray

1. Select the Print Test Page item, and then press the OK button.
2. Follow the instructions on the test page to complete the adjustment.

Print weatherproof maps and outdoor signs

The product can print durable, waterproof maps, signs, or menus by using HP Tough Paper. HP Tough Paper is a waterproof, tear-proof, satin finish paper that retains rich, vibrant print color and clarity even when exposed to heavy usage or weather. This avoids expensive and time-consuming lamination. To maximize the quality of this output, you must do the following:

• Choose the appropriate paper. See the following table.
• At the product control panel, configure the paper tray for the correct paper type.
• Select the corresponding settings in the printer driver.

Supported tough paper

HP paper name Product code Product size Control panel and print	driver settings
HP LaserJet Tough Paper Q1298A Letter HP Tough Paper
HP LaserJet Tough Paper Q1298B A4 HP Tough Paper

Walk-up USB printing

This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files:

NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.

To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.

.pdf
.prn
.pcl
. ps
.cht

1. Insert the USB storage accessory into the USB port on the front of the product.

NOTE: You might need to remove the cover from the USB port.

NOTE: If the product does not recognize the USB accessory, try using another type of USB accessory. Because of differences in USB specifications, the product does not recognize all types of USB accessories.

1. At the product control panel, press the Home button.

2. Open the Retrieve Job From USB menu.

3. Select the name of the document that you want to print.

4. If you need to adjust the number of copies, select the Copies option, and then enter the number of copies.

5. Press the OK button to print the document.

OK

9 Color

• Adjust color/color settings
  Use HP EasyColor
  • Match colors to your computer screen

Adjust color/color settings

Manage color by changing the settings on the Color tab in the printer driver.

Change the color theme for a print job

1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Click the HP EasyColor check box to clear it.
5. Select a color theme from the Color Themes drop-down list.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings... Print in Greycore HP EasyColor Color Themes RGB color Default (RGB) Default (RGB) Photo (RGB) Photo (Adobe RGB 1998) Vivid (RGB) None Custom profile About Help OK Cancel Apply HP EasyColor

• Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
• Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when printing business graphics.
• Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
• Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.
  • None: No color theme is used.

Change the color options

Change the color options settings for the current print job from the color tab of the printer driver.

1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Click the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.

• Automatic setting: Select this setting for most color print jobs

- Manual setting: Select this setting to adjust the color settings independent from other settings.

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

Advanced Printing Shutouts Paper Quality Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings... Print in Grayscale HP EasyColor Color Themes RGB color Default (eRGB) About Help OK Cancel Apply HP EasyColor

1. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color toner.

2. Click the OK button.

Manual color options

Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs.

Table 9-1 Manual color options

Setting description Setting options
Edge ControlThe Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly.	Off turns off both trapping and adaptive halftoning.Lightsets trapping at a minimal level. Adaptive halftoning is on.Normalsets trapping at a medium level. Adaptive halftoning is on.Maximumis the most aggressive trapping setting. Adaptive halftoning is on.
HalftoneHalftone options affect color output clarity and resolution.	Smoothprovides better results for large, solid-filled print areas and enhances photographs by smoothing color gradations. Select this option when uniform and smooth area fills are important.Detailis useful for text and graphics that require sharp distinctions among lines or colors, or images that contain a pattern or a high level of detail. Select this option when sharp edges and small details are important.
Neutral GraysThe Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs.	Black Onlygenerates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. This setting is best for documents and grayscale viewgraphs.4-Colorgenerates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to other colors, and it produces the darkest black.

Use HP EasyColor

If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.

HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.

If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results.

In the following example, the images on the left were created without using the HP EasyColor option. The images on the right show the enhancements that result from using the HP EasyColor option.

Bring your photos to LIFE powered by hp EasyColor and the UPD

Bring your photos to LIFE powered by hp EasyColor and the UPD

The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/Quality Options tab in the Mac driver, and then click the HP EasyColor check box to clear it.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings... Print in Grayscale HP EasyColor Color Theme RGB color Default (RGB) About... Help OK Cancel Apply

Match colors to your computer screen

The process of matching product output color to your computer screen is quite complex, because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process.

Several factors can influence your ability to match printed colors to those on your monitor. These factors include:

Paper
• Printer colorants (inks or toners for example)
• Printing process (inkjet, press, or laser technology for example)
Overhead lighting
• Personal differences in perception of color
- Software programs
Printer drivers
• Computer operating system
• Monitors and monitor settings
• Video cards and drivers
• Operating environment (humidity for example)

Keep the above factors in mind when colors on your screen do not perfectly match your printed colors.

For most users, the best method for matching colors on your screen to your product is to print sRGB colors.

Sample book color matching

The process for matching product output to preprinted sample books and standard color references is complex. In general, you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan, magenta, yellow, and black. These are usually referred to as process color sample books.

Some sample books are created from spot colors. Spot colors are specially created colorants. Many of these spot colors are outside of the range of the product. Most spot color sample books have companion process sample books that provide CMYK approximations to the spot color.

Most process sample books will state which process standards were used to print the sample book. In most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the process sample book, select the corresponding ink emulation from the product menu. If you cannot identify the process standard, use SWOP ink emulation.

Print color samples

To use the color samples, select the color sample that is the closest match to the desired color. Use the sample's color value in your software program to describe the object you wish to match. Colors might vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/lj500colorM551.

Use the following procedure to print color samples at the product using the control panel:

1. Press the Home button.

2. Open the following menus:

3. Administration

4. Reports

5. Other Pages

6. Press the down arrow ▼ to highlight either the RGB Samples or the Print CMYK Values option, and press the OK button.

PANTONE® color matching

PANTONE has multiple color matching systems. PANTONE MATCHING SYSTEM® is very popular and uses solid inks to generate a wide range of color hues and tints. See www.hp.com/go/lj500colorM551 software for details on how to use PANTONE Colors with this product.

NOTE: PANTONE Colors generated might not match PANTONE-identified standards. Consult current PANTONE Publications for accurate color.

10 Manage and maintain

• Print information pages
• Use the HP Embedded Web Server
• Use HP Web Jetadmin
• Product security features
• Economy settings
Clean the product
Product updates

Print information pages

Information pages provide details about the product and its current configuration. Use the following procedures to print commonly used information pages:

1. At the control panel, press the Home 📋 button.

2. Open the following menus:

3. Administration

4. Reports

5. Configuration/Status Pages or Other Pages

6. Use the down arrow button ▼ to highlight a report, and then press the OK button to select it.

7. Use the up arrow button ▲ to highlight the Print item, and then press the OK button.

Table 10-1 Reports menu

First level Second level Description
Configuration/Status Pages	Administration Menu Map	Prints a map of the control panel-menu layout. The active settings for each menu are listed.
	Configuration Page	Shows the product settings and installed accessories.
	Supplies Status Page	Shows the approximate remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information.HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided.
	Usage Page	Shows a count of all paper sizes that have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports the page count.
	File Directory Page	Shows the file name and folder name for files that are stored in the product memory.
	Current Settings Page	Shows the current settings of the product.
	Color Usage Job Log	Prints the color-use statistics for the product.
Other Pages Demonstration Page	Prints a demonstration page that highlights	the printing capability of the product.
	RGB Samples	Prints color samples for different RGB values. Use the samples as a guide for matching printed colors.

Table 10-1 Reports menu (continued)

First level Second level Description
CMYK Samples Prints color samples for different CMYK	values. Use the samples as a guide for matching printed colors.
PCL Font List	Prints a list of all the PCL fonts that are installed.
PS Font List	Prints a list of all the PostScript (PS) fonts that are installed.

Use the HP Embedded Web Server

Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server:

• View product status information.
• Determine the remaining life for all supplies and order new ones.
• View and change tray configurations.
• View and change the product control-panel menu configuration.
• View and print internal pages.
- Receive notification of product and supplies events.
• View and change network configuration.

To use the HP Embedded Web Server, your browser must meet the following requirements:

• Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
• Mac OS X: Safari or Firefox using Bonjour or an IP address
• Linux: Netscape Navigator only
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: For complete information about using the HP Embedded Web Server, see the HP Embedded Web Server User Guide, which is on the HP website at www.hp.com/support/lj500colorM551.

Open the HP Embedded Web Server by using a network connection

1. At the control panel, press the Home 🔒 button.

Open the following menus:

• Administration
• Reports

• Configuration/Status Pages

• Use the down arrow button ▼ to highlight the Configuration Page item, and then press the OK button.

• Use the up arrow button ▲ to highlight the Print item, and then press the OK button.

• Locate the IP address or host name on the HP Jetdirect page.

NOTE: Mac OS X users can also use the Bonjour (mDNS) name located on the configuration page to access the Embedded Web Server.

1. In a supported Web browser on your computer, type the product IP address or host name in the address/URL field.

HP Embedded Web Server features

Information tab

Table 10-2 HP Embedded Web Server Information tab

Menu Description
Device Status	Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page	Shows a list of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services available for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by size, type, and paper print path.
Device Information	Shows the product network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Print	Upload a print-ready file from your computer to print. The product uses the default print settings to print the file.
Print Reports and Pages	Lists the internal reports and pages for the product. Select one or more items to print or view.

General tab

Table 10-3 HP Embedded Web Server General tab

Menu Description
Control Panel Administration Menu	Shows the menu structure of theAdministrationmenu on the control panel.
	NOTE:You can configure settings on this screen, but the HP Embedded Web Server provides more advanced configuration options than are available through theAdministrationmenu.
Alert Subscriptions	Set up e-mail alerts for various product and supplies events.
AutoSend Configure the product to send automated e-mails regarding product configuration and supplies to specific e-mail addresses.
Control Panel Snapshot	Shows an image of the current screen on the control-panel display.
Edit Other Links	Add or customize a link to another Web site. This link appears in theOther Links area on all HP Embedded Web Server pages.
Ordering Information	Enter information about ordering replacement print cartridges. This information appears on the supplies status page.
Device Information	Name the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product.
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Sleep Schedule	Set or edit a wake time, sleep time, and sleep delay for the product. You can set a different schedule for each day of the week and for holidays.
Backup and Restore	Create a backup file that contains product and user data. If necessary, you can use this file to restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer	Install third-party software programs that can enhance the product functionality.
Firmware upgrade Download and install product firmware upgrade files.
Statistics Services	Provides connection information about third-party job-statistics services.

Print tab

Use the Print tab to enable or disable walk-up USB printing. Jobs printed from USB will use the default print settings. the following file types are supported for walk-up USB printing:

.pdf
• .prn
.pcl
. ps
. cht

Table 10-4 HP Embedded Web Server Print tab

Menu Description
Retrieve from USB Setup	Enable or disable the Retrieve Job From USB menu on the control panel.
Manage Stored Jobs	Use this feature to manage jobs stored on the product memory.
Restrict Color	Use this item to restrict the number of color pages that can be printed from this product.
General Print Settings Use this item to manage the print settings for this product.
Manage Trays	View or change paper type and size settings for each tray, and adjust general settings for all trays.

Troubleshooting tab

Table 10-5 HP Embedded Web Server Troubleshooting tab

Menu Description
Reports and Tests	Print a variety of reports to help you solve problems with the product.
Calibrations Select an option to calibrate the product immediately.
Firmware upgrade Download and install product firmware upgrade files.
Restore Factory Settings Restore product settings to factory defaults.

Security tab

Table 10-6 HP Embedded Web Server Security tab

Menu Description
General Security	Configure an administrator password so you can restrict access to certain features on the product. Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Access Control	Configure access to product functions for specific individuals or groups. Also select the method by which individuals sign in to the product.
Protect Stored Data	Configure and manage the internal hard drive for the product. This product includes an encrypted hard drive for maximum security. Configure settings for jobs that are stored on the product hard drive.
Certificate Management	Install and manage security certificates for access to the product and the network.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature.

Networking tab

Use the Networking tab to change network settings for the product when it is connected to an IP-based network. This tab does not appear if the product is connected to other types of networks.

Other Links list

NOTE: You can configure which items appear in the Other Links list by using the Edit Other Links menu on the General tab. The following items are the default links.

Table 10-7 HP Embedded Web Server Other Links list

Menu Description
Product Support	Connects to the support site for the product, from which you can search for help regarding various topics.
HP Instant Support	Connects you to the HP Web site to help you find solutions to product problems.

Use HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.

Product security features

Security statements

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Secure the HP Embedded Web Server

Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings.

1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username field, type the name to associate with the password.
5. Type the password in the New Password box, and then type it again in the Verify password box.

NOTE: If you are changing an existing password, you must first type the existing password in the Old Password field.

1. Click the Apply button. Make note of the password and store it in a safe place.

Encryption support: HP High-Performance Secure Hard Disks (for models with an encrypted hard disk)

HP LaserJet Enterprise 500 color M551xh includes an HP High-Performance Secure Hard Disk. The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide.

1. Go to www.hp.com/support.
2. Type Secure Hard Disk into the search box and press Enter.
3. Click the HP Secure High Performance Hard Disk Drive link.
4. Click the Manuals link.

Erase Job Data

There are several methods to protect data stored on the product hard drives. One solution is to purchase a product with an HP High-Performance Secure Hard Disk. With an HP High-Performance Secure Hard Disk, the data on the drive is not accessible if it is erased from the product. Use the Erase Job Data feature in the HP Embedded Web Server (EWS) to securely erase print jobs from the hard drive. Erase Job Data should be performed prior to donating, recycling, or transferring ownership of the product.

NOTE: This feature is available on the product only when an HP High-Performance Secure Hard Disk has been installed.

Erase Job Data

1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.
2. Click the Security tab.
3. Open the Protect Stored Data menu.

Erase Job Data offers the following levels of disk security:

• Non-Secure Fast Erase (no overwrite)
• Secure Fast Erase (overwrites once)
- Secure Sanitize Erase (overwrites three times)

NOTE: Secure Fast Erase overwrites data once and has little performance impact. Secure Sanitize Erase overwrites data three times and can impact performance

Data affected

Data affected by the Erase Job Data feature includes temporary files that are created during the print process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books, and HP and third-party applications.

Stored jobs are securely overwritten only when they have been deleted through the Retrieve Job from Device Memory menu on the product after the appropriate erase mode has been set.

Secure stored jobs

You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel.

Lock the control panel menus

You can lock various features on the control panel by using the HP Embedded Web Server.

1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.
2. Click the the Security tab.
3. Open the Access Control menu.
4. In the Sign In and Permission Policies area, select which types of users have permission for each of the features.
5. Click the Apply button.

Lock the formatter cage

The formatter cage, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter cage prevents someone from removing valuable components from the formatter.

Close-up of a printer's front panel showing internal components and a magnified view of the internal structure (no text or symbols visible)

Economy settings

Optimize speed or energy usage

The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available:

Faster First Page The fuser maintains power and the first page processes fasterfor any new job that is sent to the product.

Save Energy The fuser reduces power when it is idle.

Save More Energy The fuser reduces power when it is idle. The fuser reduces more power than the Save Energy setting.

Save Most Energy The fuser is turned-off and it gradually cools to room temperature. The Save Most Energy setting takes the longest time to print the first page.

Complete the following steps to optimize the product for speed or energy usage:

1. Press the Home button.

2. Open each of the following menus:

3. Administration

4. General Settings
   • Energy Settings
   • Optimum Speed/Energy Usage

5. Select the appropriate option, and then press the OK button.

Powersave modes

Disable or enable sleep mode

1. At the product control panel, press the Home button.

2. Open each of the following menus:

3. Administration

4. General Settings
   • Energy Settings

5. Sleep Timer Settings

6. Sleep/Auto Off Timer

7. Select one of the following options:

8. Enabled

9. Disabled

Set the sleep timer

Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity.

1. At the product control panel, press the Home button.
2. Open each of the following menus:

- Administration

- General Settings

• Energy Settings

- Sleep Timer Settings

• Sleep/Auto Off After

1. Select the appropriate time period, and then press the OK button.

NOTE: The default value is 45 minutes.

Set the sleep schedule

Use the sleep schedule feature to reduce power consumption when the product is inactive. You can schedule specific times of the day at which the product enters sleep mode or wakes from sleep mode. You can customize this schedule for each day of the week. To set up a sleep schedule, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.
2. Click the General tab.
3. Click the Date and Time link, and then set the current date and time.
4. Click the Apply button.
5. Click the Sleep Schedule link, and then click the Add button to open the sleep schedule settings.
6. Configure the sleep schedule settings.
7. Click the Apply button.

Clean the product

Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems.

Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris.

To clean the product exterior, use a soft, water-moistened cloth.

Clean the paper path

1. At the product control panel, press the Home 🔒 button.
2. Open the following menus:

• Device Maintenance
- Calibrate/Cleaning

1. Select the Print Cleaning Page item, and press the OK button to print the page.
2. The cleaning process can take several minutes. When it is finished, discard the printed page.

Product updates

Software and firmware updates and installation instructions for this product are available at www.hp.com/support/lj500colorM551. Click Support & Drivers, click the operating system, and then select the download for the product.

11 Solve problems

• Self help
• Solve general problems checklist
• Restore factory settings
  • Interpret control-panel messages
  • Paper feeds incorrectly or becomes jammed
  Clear jams
  • Paper does not feed automatically
• Improve print quality
  • The product does not print or it prints slowly
• Solve walk-up USB printing problems
• Solve connectivity problems
• Solve product software problems with Windows
• Solve product software problems with Mac

Self help

In addition to the information in this guide, other sources are available that provide helpful information.

Printable poster for using the product control panel	This poster is available on the product CD. It prints on four full-color pages that you can post near the product. It contains information on using the buttons and other features available on the product control panel.
Quick Reference Topics Several Quick Reference Topics for this product are available at this website:www.hp.com/support/lj500colorM551.You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently.
Control panel help The control panel has built-in help that guides you through several tasks, such as replacing print cartridges and clearing jams.

Solve general problems checklist

Follow these steps when trying to solve a problem with the product.

1. Make sure the product Ready light is on. If no lights are on, complete these steps:

a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.

1. Check the cabling.

a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.

1. The control panel should indicate ready status. If an error message appears, resolve the error.
2. Ensure that the paper that you are using meets specifications.
3. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints.

a. At the product control panel, press the Home 📋 button.

b. Open the following menus:

Administration
Reports
Configuration/Status Pages
Configuration Page

c. Press the OK button to select Configuration Page and then press the up arrow ▲ to print.

If the pages do not print, check that at least one tray contains paper.

If the page jams in the product, follow the instructions on the control panel to clear the jam.

1. If the configuration page prints, check the following items:

a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program.

1. Select one of the following options:

Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click the name of the product.

-or-

Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for the product.

1. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. The printer driver is on the CD that came with the product. You can also download the printer driver from this Web site: www.hp.com/support/lj500colorM551.
2. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps:

a. Try printing the job from another computer that has the product software installed.

b. If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using.

Factors that affect product performance

Several factors affect the time it takes to print a job:

• Maximum product speed, measured in pages per minute (ppm)
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
• Product processing and download time
• The complexity and size of graphics
• The speed of the computer you are using
The USB connection
• The product I/O configuration
• The network operating system and configuration (if applicable)
• The printer driver that you are using

Restore factory settings

1. At the product control panel, press the Home 🔒 button.

2. Open the following menus:

3. Administration

4. General Settings

5. Restore Factory Settings

6. Select one of the available options, and then press the OK button.

Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type Description

Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the Ready status message appears if the product is online.

Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until you press the OK button. Some warning messages are clearable. If the Clearable Warnings menu in the Display Settings menu is set to the Job option, the next print job clears these messages.

Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a jam.Some error messages are auto-continuable. If the Continuable Events menu in the Display Settings menu is set to the Auto continue (10 seconds) option, the product continues normal operation after an auto-continuable error message appears for 10 seconds.NOTE:Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.

Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by turning the product off and then on. These messages are not affected by the Auto continue (10 seconds) setting. If a critical error persists, service is required.

Control-panel messages

The product provides robust control panel messaging. When a message appears on the control panel, follow the on-screen instructions to resolve the issue. If the product displays an "Error" or "Attention" message, and no steps are shown to resolve the issue, turn the product off then on. Contact HP support if you continue to experience issues with the product.

For additional information on a variety of topics, press the Help button ☐ on the control panel.

Paper feeds incorrectly or becomes jammed

• The product does not pick up paper
• The product picks up multiple sheets of paper
• Prevent paper jams

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

Clear jams

Jam locations

Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it.

NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.

Technical diagram of a mechanical device with numbered components for identification

1 Output-bin area
2	D	u	p	l	e	x	i	n	g
3	T	r	a	y	l	a	r	e	a
4 Optional 500-sheet paper and heavy media tray (Tray 3)
5 Tray 2 pickup area
6	F	u	s	e	r	a	r	e	a

Clear jams in the output bin area

1. If paper is visible from the output bin, grasp the leading edge and remove it.

2. If jammed paper is visible in the duplex output area, gently pull it to remove it.

Illustration of a HP printer with paper feed and paper roll, showing front panel and control panel (no text or symbols)

HP printer image showing paper feed and paper roll (no text or symbols visible)

Clear jams in Tray 1

1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message.

2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.

3. If paper is visible inside the right door, gently pull the trailing edge to remove it.

3D diagram of a device interior showing internal components and a blue arrow indicating direction (no text or symbols)

Close-up of a HP printer with a blue arrow indicating compression or disassembly (no text or symbols visible)

3D cutaway view of an open electronic device showing internal components and a blue arrow indicating a specific area (no text or symbols present)

1. Gently pull the paper out of the pick up area.

2. Close the right door.

3D cutaway view of an open electronic device showing internal components and a lightning bolt (no text or symbols)

Close-up of a HP printer's front panel showing paper feed and paper roll (no text or symbols visible)

Clear jams in Tray 2

CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.

1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper.

Diagram of a printer's internal structure showing paper feeding into a slot, with a blue arrow indicating the process (no text or symbols present)

1. Close the tray.

Diagram of a printer drawer with paper inside, showing internal structure and a blue arrow indicating direction (no text or symbols)

Clear jams in the right door

CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams.

1. Open the right door.

Close-up of a HP printer's internal structure showing paper feed and paper roll (no text or symbols visible)

1. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it.

3D diagram of a printer internal structure with paper feeding into a printer (no text or symbols visible)

1. If paper is jammed inside the right door, gently pull the paper to remove it.

3D mechanical assembly diagram showing internal components and a blue arrow indicating motion (no text or symbols)

1. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it.
2. Close the paper-feed cover.
3. Gently pull the paper out of the pickup area.
4. Look for paper in the Tray 2 roller area. Push up on the two green levers to release the jam-access door. Remove any jammed paper, and close the door.

Illustration of a computer motherboard with an open panel and a blue arrow indicating motion (no text or symbols)

3D mechanical assembly diagram showing internal components and a blue arrow indicating direction (no text or symbols)

3D diagram of an open computer case with a blue arrow indicating a paper feed or paper transfer (no text or symbols present)

Diagram of a printer's internal structure showing paper feeding and printing process (no text or symbols)

1. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

CAUTION: Do not touch the rollers on the transfer roller. Contaminates can affect print quality.

1. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser.

CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams.

1. Open the jam-access door (callout 1). If paper is jammed inside the fuser, gently pull it straight up to remove it (callout 2). If the paper tears, remove all paper fragments.

CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

3D cutaway view of an open computer case showing internal components and a blue arrow indicating a specific area (no text or symbols present)

Illustration of hands installing or adjusting a mechanical component on an open laptop (no text or symbols visible)

Technical diagram of a mechanical component with labeled parts 1 and 2, showing directional arrows indicating motion or flow.

1. Close the jam-access door, and push the fuser completely into the product.

2. Close the right door.

Close-up of hands installing or adjusting a mechanical component on a laptop keyboard (no text or symbols visible)

Close-up of a HP printer's internal structure showing paper feed and paper roll (no text or symbols visible)

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)

1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper.

Illustration of a printer's paper feed being inserted into a machine, showing the printer's internal structure and a blue arrow indicating the process (no text or symbols present)

1. Close Tray 3.

Illustration of a printer's internal structure with a blue arrow indicating the paper feed (no text or symbols present)

Clear jams in the lower right door (Tray 3)

1. Open the lower right door.
2. If paper is visible, gently pull the jammed paper up or down to remove it.
3. Close the lower right door.

3D diagram of a computer drive with a blue arrow indicating a component or operation (no text or symbols present)

Diagram of a printer's internal structure showing paper being inserted into a paper holder (no text or symbols visible)

Close-up of a computer drive with a blue arrow indicating a component or insertion (no text or symbols visible)

Change jam recovery

This product provides jam recovery, a feature that you can use to reprint jammed pages. The following options are available:

• Auto — The product attempts to reprint jammed pages when sufficient memory is available.
• Off — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.

NOTE: When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost.

- On — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer.

1. At the product control panel, press the Home 🔒 button.

2. Open the following menus:

3. Administration

4. General Settings

5. Jam Recovery

6. Select the appropriate setting, and then press the OK button.

Paper does not feed automatically

Paper does not feed automatically

Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
The manual-feed prompt is set to Always. The product always prompts for manual feed, even if the tray is loaded.	Load Tray 1 with paper, or, if the paper is loaded, press the OK button.Or, change the manual-feed prompt setting to Unless loaded, so that the product prompts for manual feed only when the tray is empty.
The Use Requested Tray setting on the Manage Trays menu is set to Exclusively, and the requested tray is empty. The product will not use another tray.	Load the requested tray.Or, change the setting from Exclusively to First on the Manage Trays menu. The product can use other trays if no media is loaded in the specified tray.

Improve print quality

You can prevent most print-quality problems by following these guidelines.

• Use the correct paper type setting in the printer driver
- Adjust color settings in the printer driver
• Use paper that meets HP specifications
• Print a cleaning page
• Calibrate the product to align colors
• Check the print cartridges
• Use the printer driver that best meets your printing needs

Use the correct paper type setting in the printer driver

Check the paper type setting if you are having any of the following problems:

• Toner is smearing on the printed pages.
  • Repeated marks occur on the printed pages.
  • Printed pages are curled.
  • Toner flakes off the printed pages.
  • Printed pages have small unprinted areas.

Change the paper type setting for Windows

1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand each category of paper types until you find the paper type that you are using.
7. Select the option for the type of paper you are using, and click the OK button.

Change the paper type setting for Mac

1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Page Setup button.

3. Select a size from the Paper Size drop-down list, and then click the OK button.

4. Open the Finishing menu.

5. Select a type from the Media-type drop-down list.
6. Click the Print button.

Adjust color settings in the printer driver

Change the color theme for a print job

1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Select a color theme from the Color Themes drop-down list.

Advanced Printing Shutouts Face/Quality Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings... Print in Greyscale HP EasyColor Color Themes RGB color Default (RGB) Color (RGB) Photo (RGB) Photo (Adobe RGB 1998) Vivid (RGB) None Custom profile About Help OK Cancel Apply

• Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
• Vivid: The product increases the color saturation in the midtones. Use this theme when printing business graphics.
• Photo: The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
• Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.
• None

Change the color options

Change the color options settings for the current print job from the color tab of the printer driver.

1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Click the Automatic or Manual setting.

• Automatic setting: Select this setting for most color print jobs

- Manual setting: Select this setting to adjust the color settings independent from other settings.

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

Advanced | Printing Shutouts | Paper/Quality | Effects | Finishing | Job Storage | Color | Services Color Options ● Automatic ○ Manual Settings... □ Print in Greyscale HP EasyColor Color Themes RGB color Default (aRGB) About... Help HP OK Cancel Apply

1. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing.
2. Click the OK button.

Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

The printing is too light or seems faded in areas.
Specks of toner are on the printed pages.
- Toner is smearing on the printed pages.
• Printed characters seem misformed.
• Printed pages are curled.

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:

• Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
  • Use paper that has not been previously printed on.
• Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
  • Use paper that is not too rough. Using smoother paper generally results in better print quality.

Print a cleaning page

Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems:

Specks of toner are on the printed pages.
- Toner is smearing on the printed pages.
• Repeated marks occur on the printed pages.

Use the following procedure to print a cleaning page.

1. At the product control panel, press the Home button.

2. Open the following menus:

• Device Maintenance
- Calibrate/Cleaning

1. Select the Print Cleaning Page item, and press the OK button to print the page.
2. The cleaning process can take several minutes. When it is finished, discard the printed page.

Calibrate the product to align colors

Calibration is a product function that optimizes print quality. If you experience any image-quality problems, calibrate the product.

1. Press the Home 📋 button.
2. Open each of the following menus:

• Device Maintenance

• Calibrate/Cleaning

• Full Calibration

Check the print cartridges

Check each print cartridge, and replace it if necessary, if you are having any of the following problems:

The printing is too light or seems faded in areas.
• Printed pages have small unprinted areas.
• Printed pages have streaks or bands.

If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.

Type of print cartridge Steps to resolve the problem
Refilled or remanufactured print cartridge	Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Genuine HP print cartridge	1. The product control panel or the supplies status page indicates Very Low status when the cartridge has reached the end of its designated life. Replace the print cartridge if print quality is no longer acceptable.2. Visually inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary.3. If printed pages have marks that repeat several times at the same distance apart, print a cleaning page. If this does not solve the problem, use the repeating defects information in this document to identify the cause of the problem.

Use the printer driver that best meets your printing needs

You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

HP PCL 6 driver	Provided as the default driver. This driver is automatically installed unless you select a different one.Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driver	Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5	Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple printer modelsPreferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6	Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface (GDI) for best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5

Download additional printer drivers from this Web site: www.hp.com/go/ij500colorM551_software.

The product does not print or it prints slowly

The product does not print

If the product does not print at all, try the following solutions.

1. Make sure the product is turned on and that the control panel indicates it is ready.

If the control panel does not indicate the product is ready, turn the product off and then on again.
- If the control panel indicates the product is ready, try sending the job again.

1. If the control panel indicates the product has an error, resolve the error and then try sending the job again.
2. Make sure the cables are all connected correctly. If the product is connected to a network, check the following items:

Check the light next to the network connection on the product. If the network is active, the light is green.

Make sure that you are using a network cable and not a phone cord to connect to the network.

Make sure the network router, hub, or switch is turned on and that it is working correctly.

1. Install the HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue.
2. From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page.

If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB.

1. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
2. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

The product prints slowly

If the product prints, but it seems slow, try the following solutions.

1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj500colorM551.

2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.

Solve walk-up USB printing problems

• The Retrieve From USB Settings menu does not open when you insert the USB accessory
• The file does not print from the USB storage accessory
• The file that you want to print is not listed in the Open From USB menu

The Retrieve From USB Settings menu does not open when you insert the USB accessory

1. You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.
   To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.
2. You might be using a USB storage accessory or a file system that this product does not support. Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.
3. If another menu is already open, close that menu and then reinsert the USB storage accessory.
4. The USB storage accessory might have multiple partitions. (Some USB storage accessory manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage accessory to remove the partitions, or use a different USB storage accessory.
5. The USB storage accessory might require more power than the product can provide.

a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Use a USB storage accessory that has its own power supply or that requires less power.

1. The USB storage accessory might not be functioning correctly.

a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Try printing from another USB storage accessory.

The file does not print from the USB storage accessory

1. Make sure that paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.

The file that you want to print is not listed in the Open From USB menu

1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types.

2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders.

3. You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

• Verify that the cable is connected to the computer and to the product.
• Verify that the cable is not longer than 2 m (6.56 ft). Try using a shorter cable.
• Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

• Poor physical connection
• The computer is using the incorrect IP address for the product
• The computer is unable to communicate with the product
• The product is using incorrect link and duplex settings for the network
• New software programs might be causing compatibility problems
• The computer or workstation might be set up incorrectly
• The product is disabled, or other network settings are incorrect

Poor physical connection

1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4. If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.
b. Type ping followed by the IP address for your product.
c. If the window displays round-trip times, the network is working.

1. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer driver.

The computer or workstation might be set up incorrectly

1. Check the network drivers, printer drivers, and the network redirection.
2. Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.

Solve product software problems with Windows

A printer driver for the product is not visible in the Printer folder

1. Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

1. Try plugging the USB cable into a different USB port on the computer.

An error message was displayed during the software installation

1. Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

1. Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.

2. If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

1. Print a configuration page, and verify the product functionality.

2. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.

3. Verify that the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a. Click Start.

b. Click Settings.

c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

d. Right-click the product driver icon, and then select Properties.

e. Click the Ports tab, and then click Configure Port.

f. Verify the IP address, and then click OK or Cancel.

g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

Windows 7

a. Click Start.

b. Click Devices and Printers.

c. Right-click the product driver icon, and then select Printer properties.

d. Click the Ports tab, and then click Configure Port.

e. Verify the IP address, and then click OK or Cancel.

f. If the IP addresses are not the same, delete the driver, and then reinstall the driver using the correct IP address.

Solve product software problems with Mac

• The product name does not appear in the product list in the Print & Fax list
• The printer driver does not automatically set up the selected product in the Print & Fax list
• A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
• You are using a generic printer driver when using a USB connection

The product name does not appear in the product list in the Print & Fax list

1. Make sure that the cables are connected correctly and the product is on.
2. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.
3. Make sure the product and computer are on the same network or connected with a USB cable.
4. Replace the USB or network cable with a high-quality cable.

The printer driver does not automatically set up the selected product in the Print & Fax list

1. Make sure that the cables are connected correctly and the product is on.
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/PPDs/ Contents/Resources. If necessary, reinstall the software.
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.
4. Replace the USB or network cable with a high-quality cable.

A print job was not sent to the product that you wanted

1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.

Software troubleshooting

Make sure that your Mac operating system is Mac OS X v10.5 or v10.6.

Hardware troubleshooting

1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate High-Speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product.

1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box.

A Supplies and accessories

• Order parts, accessories, and supplies
Part numbers

Order parts, accessories, and supplies

Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories	www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software	Use the HP Embedded Web Server on page 170

Part numbers

Ordering information and availability might change during the life of the product.

Accessories

Item Description Part number
HP Color LaserJet 1 x 500 Paper Feeder	500-sheet paper and heavy media tray. CF084A

Print cartridges and toner collection unit

Item	Description1	Cartridge number Part number
HP Color LaserJet black print cartridge	Standard black cartridge 507A CE400A
HP Color LaserJet black print cartridge	High-capacity black cartridge 507X CE400X
HP Color LaserJet cyan print cartridge	Cyan cartridge 507A CE401A
HP Color LaserJet yellow print cartridge	Yellow cartridge 507A CE402A
HP Color LaserJet magenta print cartridge	Magenta cartridge 507A CE403A
Toner Collection Unit Receptacle for toner that has not fused to the paper.		CE254A

For more information, go to www.hp.com/go/learnaboutsupplies

Cables and interfaces

Item Description Part number
HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print Server		J8021A
HP Jetdirect 2700w USB Wireless Print Server		J8026A
USB cable	2-meter standard USB-compatible device connector	C6518A

Maintenance kits

Item Description Part number

Fuser kit 110 Volt replacement fuser CE484A

220 Volt replacement fuser CE506A

B Service and support

• Hewlett-Packard limited warranty statement
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
• Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement
• Data stored on the print cartridge
• End User License Agreement
OpenSSL
• Customer self-repair warranty service
- Customer support

Hewlett-Packard limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY

HP LaserJet Enterprise 500 color M551n, M551dn, M551xh One-year on-site warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement

This HP product is warranted to be free from defects in materials and workmanship.

This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement

This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Data stored on the print cartridge

The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.

In addition, this memory chip collects a limited set of information exclusively for the purpose of understanding usage of the product, which might include the following: the date when the print cartridge was first installed, the date when the print cartridge was last used, the page coverage, the printing modes used, and the product model. This information helps HP design future products to meet our customers' printing needs.

The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product.

HP collects a sampling of the memory chips from print cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this print cartridge might have access to this data, as well.

Any third party possessing the print cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the memory chip cannot be used in an HP product.

End User License Agreement

PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement ("EULA") is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company ("HP") that governs your use of the software product ("Software"). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term "Software" may include (i) associated media, (ii) a user guide and other printed materials, and (iii) "online" or electronic documentation (collectively "User Documentation").

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT.

1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software ("HP Software"), software under licenses from third parties ("Third Party Software" and "Third Party License"). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is in a file such as "license.txt" or a "readme" file. You should contact HP support if you cannot find a Third Party License. If the Third Party Licenses include licenses that provide for the availability of source code (such as the GNU General Public License) and the corresponding source code is not included with the Software, then check the product support pages of HP's website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and conditions of this EULA:

a. Use. HP grants you a license to Use one copy of the HP Software. "Use" means installing, copying, storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product ("HP Product"). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software, provided each copy contains all the original HP Software's proprietary notices and is used only for back-up purposes.

1. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively "Upgrade"), you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail.

4. TRANSFER.

a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated.

b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA.

1. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software.

2. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the HP Software, except and only to the extent that the right to do so is allowed under applicable law.

3. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services.

4. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U.S. \$5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

5. U.S. GOVERNMENT CUSTOMERS. Software was developed entirely at private expense. All Software is commercial computer software within the meaning of the applicable acquisition regulations. Accordingly, pursuant to US FAR 48 CFR 12.212 and DFAR 48 CFR 227.7202, use, duplication and disclosure of the Software by or for the U.S. Government or a U.S. Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement, except for provisions which are contrary to applicable mandatory federal laws.

6. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation.

7. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA.

© 2009 Hewlett-Packard Development Company, L.P.

Rev. 04/09

OpenSSL

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young ([e-mail]). This product includes software written by Tim Hudson ([e-mail]).

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Customer support

Get telephone support for your country/regionHave the product name, serial number, date of purchase, and problem description ready.	Country/region phone numbers are on the flyer that was in the box with your product or atwww.hp.com/support/.
Get 24-hour Internet support	www.hp.com/support/lj500colorM551
Get support for products used with a Macintosh computer	www.hp.com/go/macosx
Download software utilities, drivers, and electronic information	www.hp.com/go/lj500colorM551_software
Order additional HP service or maintenance agreements	www.hp.com/go/carepack
Register your product	www.register.hp.com

C Product specifications

• Physical specifications
• Power consumption, electrical specifications, and acoustic emissions
• Environmental specifications

Physical specifications

Table C-1 Product dimensions

Product Height Depth Width Weight
HP LaserJet Enterprise 500 color M551n	389 mm (15.3 in) 489 mm (19.3 in) 514 mm (20.2 in) 36.5 kg (80.5 lb)
HP LaserJet Enterprise 500 color M551dn	408 mm (16.1 in) 489 mm (19.3 in) 514 mm (20.2 in) 37 kg (81.6 lb)
HP LaserJet Enterprise 500 color M551xh	575 mm (22.6 in) 489 mm (19.3 in) 514 mm (20.2 in) 44.6 kg (98.3 lb)

Table C-2 Product dimensions, with all doors and trays fully opened

Product Height Depth Width

HP LaserJet Enterprise 500 color M551n 389 mm (15.3 in) 804 mm (31.7 in) 824 mm (32.4 in)

HP LaserJet Enterprise 500 color M551dn 408 mm (16.1 in) 804 mm (31.7 in) 824 mm (32.4 in)

HP LaserJet Enterprise 500 color M551xh 575 mm (22.6 in) 804 mm (31.7 in) 824 mm (32.4 in)

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/go/ij500colorM551_regulatory for current information.

CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.

Environmental specifications

Environmental condition	Recommended	Allowed
Temperature (product and print cartridge)	17° to 25°C (63° to 77°F)	15° to 27°C (59° to 81°F)
Relative humidity	30% to 70% relative humidity (RH)	10% to 70% RH
Altitude	N/A	0 m (0 ft) to 3000 m (9842 ft)

D Regulatory information

FCC regulations
• Environmental product stewardship program
• Declaration of conformity
Safety statements

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase separation between equipment and receiver.
- Connect equipment to an outlet on a circuit different from that to which the receiver is located.
- Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas ( O_3 ).

Power consumption

Power usage drops significantly while in Ready or Sleep or Auto-off mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Paper use

This product's manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

HP LaserJet print supplies

It's easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.

HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled

properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!

NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/recycle.

Return and recycling instructions

United States and Puerto Rico

The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

Multiple returns (more than one cartridge)

1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb).
3. Use a single pre-paid shipping label.

OR

1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or 1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.

Single returns

1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.

Shipping

For US and Puerto Rico HP LaserJet print cartridge recycling returns, use the pre-paid, pre-addressed shipping label contained in the box. To use the UPS label, give the package to the UPS driver during your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com.

If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates). Or, you can drop off your packaged print cartridge(s) at any U.S. Post Office or any FedEx shipping center or store. For the location of your nearest U.S. Post Office, please call 1-800-ASK-USPS or visit www.usps.com. For the location of your nearest FedEx shipping center/store, please call 1-800-GOFEDEX or visit www.fedex.com.

For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445. Information subject to change without notice.

Residents of Alaska and Hawaii

Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii.

Non-U.S. returns

To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP LaserJet Enterprise 500 color M551
Type Carbon monofluoride lithium
Weight 1.5 g
Location On formatter board
User-removable No

廢電池請回收

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org.

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/community/environment/productinfo/safety.

For more information

To obtain information about these environmental topics:

• Product environmental profile sheet for this and many related HP products
HP's commitment to the environment
HP's environmental management system
HP's end-of-life product return and recycling program
• Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.

Declaration of conformity

Declaration of Conformity

according to ISO/IEC 17050-1 and EN 17050-1

Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-0802-03-rel.1.0

Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name: HP LaserJet Enterprise 500 color M551n

HP LaserJet Enterprise 500 color M551dn

HP LaserJet Enterprise 500 color M551xh

Regulatory Model Number ^2) BOISB-0802-03

Including:

CF084A - 500 Sheet Input Tray

Product Options: ALL

Print Cartridges: CE400A, CE400X, CE401A, CE402A, CE403A

conforms to the following Product Specifications:

SAFETY: IEC 60950-1:2005 / EN60950-1: 2006+A11

IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)

IEC 62311:2007 / EN62311:2008

GB4943-2001

EMC: CISPR22:2005 +A1 / EN55022:2006 +A1 - Class B ^1) . 3)

EN 61000-3-2:2006

EN 61000-3-3:2008

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B ^1) , 3) / ICES-003, Issue 4

GB9254-2008, GB17625.1-2003

Energy Use: Regulation (EC) No. 1275/2008 (Applies only for Class B products)

ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test Procedure

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC and the EuP Directive 2005/32/EC carries the CE-Marking CE accordingly.

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

Boise, Idaho USA

September 2011

For Regulatory Topics only, contact:

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (FAX: [phone]) www.hp.eu/certificates

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015 (Phone: [phone])

Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

VCCI statement (Japan)

Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

Power cord statement (Japan)

EMC statement (Korea)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

GS statement (Germany)

Substances Table (China)

有毒有害物质表

Restriction on Hazardous Substances statement (Turkey)

Restriction on Hazardous Substances statement (Ukraine)

500-sheet paper and heavy media tray models including 2

A

accessories

ordering 222

part numbers 223

acoustic specifications 236

Administration menu, control panel 17

AirPrint 54

alerts, e-mail 53

anticounterfeit supplies 101

Attention light locating 10

automatic overhead transparency sensing 95

B

Backup/Restore menu, control panel 34

batteries included 241

bins locating 6

bins, output capacity 80

Bonjour identifying 170

booklets creating (Windows) 149

both sides, printing on turning on (Mac) 53

browser requirements HP embedded Web Server 170

business graphics printing 156

buttons, control panel locating 10

C

cable, USB

part number 223

Calibrate/Cleaning menu, control panel 34

Canadian DOC regulations 245

canceling

print job 55

canceling print jobs 120

cartridges

non-HP 101

recycling 101, 239

replacing 102

storage 101

warranty 227

cartridges, print

Macintosh status 59

part numbers 223

cautions iii

cleaning

paper path 181, 207

product 181

color

adjusting 160

Edge Control 162

halftone options 162

manage 159

match 164

Neutral Grays 162

Pantone® matching 165

print color samples 165

printed vs. monitor 164

printing in grayscale (Windows) 138

sample book matching 164

using 159

color options

HP EasyColor (Windows) 163

setting (Windows) 136

color settings

adjusting 205

Color tab settings 59

configurations, models 2

configuring

IP address 65

connection

USB with Mac 48

USB with Windows 62

connectivity

solving problems 214

control panel

Administration menu 17

Backup/Restore menu 34

buttons 10

Calibrate/Cleaning menu 34

cleaning page, printing 181

Display Settings menu 25

General Settings menu 17

help 11

lights 10

locating 6

Manage Supplies menu 26

Manage Trays menu 27

messages, types of 188

Network Settings menu 28

Print Options menu 23

Print Settings menu 22

Reports menu 17

security 178

Service menu 35

settings 41, 52

Supplies menu 14

Trays menu 16

Troubleshooting menu 32

USB Firmware Upgrade menu 35

control-panel menus

Retrieve From USB Settings 22

retrieve job from device memory 13

Retrieve Job From USB 12

Sign In 12

controlling print jobs 95

conventions, document iii

copies

changing number of (Windows) 122

counterfeit supplies 101

cover pages

printing (Mac) 56

printing on different paper (Windows) 144

covers, locating 6

custom print settings (Windows) 122

custom-size paper settings Macintosh 55

customer support online 234

D

Data light

locating 10

default gateway, setting 68

defects, repeating 109

deleting

stored jobs 153

device status

Macintosh Services tab 59

Display Settings menu, control panel 25

disposal, end-of-life 241

document conventions iii

double-sided printing

paper loading orientation 90

double-sided printing (duplexing)

Mac 57

turning on (Mac) 53

drivers

changing paper types and sizes 74

changing settings (Mac) 52

changing settings (Windows) 41

paper types 78

presets (Mac) 56

settings 41

settings (Mac) 56

settings (Windows) 121

supported (Windows) 38

universal 40

duplex alignment setting 157

duplex printing

paper loading orientation 90

duplex printing (double-sided)

settings (Windows) 129

turning on (Mac) 53

duplex settings, changing 70

duplexer

locating 6

E

e-mail alerts 53

economy settings 179

Edge Control 162

electrical specifications 236

Embedded Web Server (EWS) assigning passwords 176

features 170

network connection 170

end-of-life disposal 241

envelopes

loading in Tray 1 82

loading orientation 90

environment, specifications 236

environmental features 4

Environmental Product Stewardship Program 239

erase job data

security 177

error messages

control panel 188

e-mail alerts 53

types of 188

errors

software 216

European Union, waste disposal 242

Explorer, versions supported

HP Embedded Web Server 170

F

features 2

file upload, Mac 53

Finnish laser safety statement 246

firmware

update, Mac 53

first page

printing on different paper (Windows) 144

use different paper 56

fonts

upload, Mac 53

formatter

security 178

forms

printing (Windows) 139

fraud Web site 101

fuser

jams 196

G

gateway, setting default 68

general configuration

HP Embedded Web Server 171

General Settings menu, control panel 17

glossy paper, supported 156

graphical and text display, control panel 10

graphics, business

printing 156

grayscale

printing (Windows) 138

H

hard disks

encrypted 176

help

printing options (Windows) 122

help, control panel 11

HP Customer Care 234

HP Easy Color

disabling 163

using 163

HP Embedded Web Server

general configuration 171

HP Web Services 173

information pages 171

network settings 173

other links list 174

print tab 172

security settings 173

troubleshooting tools 173

HP Embedded Web Server (EWS)

features 170

network connection 170

HP ePrint

description 44, 54

HP ePrint, using 137

HP fraud Web site 101

HP Jetdirect print server models including 2

HP Printer Utility 53

HP tough paper 157

HP Universal Print Driver 40

HP Utility 53

HP Utility, Mac 53

HP Web Jetadmin 44, 175

HP Web Services enabling 173

HP Web Services, enabling 137

HP-UX software 45

humidity requirements 236

|

information pages

HP Embedded Web Server 171

printing or viewing 168

installing

product on wired networks, Mac 49

product on wired networks, Windows 65

software, USB connections 62

software, wired networks 66

interface ports

locating 7

Internet Explorer, versions

supported

HP Embedded Web Server 170

IP address

configuring 65

IP Security 176

IPsec 176

IPv4 address 68

IPv6 address 69

J

jams

causes of 189

fuser 196

Japanese VCCI statement 245

Jetadmin, HP Web 44, 175

Jetdirect print server

models including 2

part number 223

job retention

setting options (Windows) 153

job storage

Macintosh settings 58

modes available 150

setting options (Windows) 153

jobs

Macintosh settings 53

jobs, print

storing permanent copies (Windows) 154

storing permanent private copies (Windows) 154

storing temporarily (Windows) 154

storing temporary copies (Windows) 154

jobs, stored

creating (Windows) 151

deleting 153

printing 152

receiving notification when printed (Windows) 155

setting user names (Windows) 155

specifying names (Windows) 155

K

keys, control panel

locating 10

Korean EMC statement 246

L

labels

printing (Windows) 141

landscape orientation

selecting, Windows 134

laser safety statements 245, 246

last page

printing on different paper (Windows) 144

letterhead

printing (Windows) 139

license, software 230

lights

control panel 10

link speed settings 70

Linux software 45

loading

Tray 1 82

Tray 2 84

loading paper 82

lower right door jams 201

M

Mac

changing paper types and sizes 55

driver settings 52, 56

problems, troubleshooting 218

removing software 51

software 53

supported operating systems 48

Macintosh

HP Printer Utility 53

resize documents 55

support 234

Macintosh driver settings

custom-size paper 55

Job Storage 58

Services tab 59

watermarks 56

Manage Supplies menu, control panel 26

Manage Trays menu, control panel 27

managing network 67

maps, printing 157

marketing materials printing 156

material restrictions 241

Material Safety Data Sheet (MSDS) 242

media

custom-size, Macintosh settings 55

first page 56

pages per sheet 57

supported sizes 75

memory

included 2, 53

supply errors 110

memory chip, print cartridge description 229

memory DIMMs security 178

Menu button 10

menus, control panel

Administration 17

Backup/Restore 34

Calibrate/Cleaning 34

Display Settings 25

General Settings 17

Manage Supplies 26

Manage Trays 27

Network Settings 28

Print Options 23

Print Settings 22

Reports 17

Service 35

Supplies 14

Trays 16

Troubleshooting 32

USB Firmware Upgrade 35

menus, control-panel

Retrieve From USB Settings 22

retrieve job from device memory 13

Retrieve Job From USB 12

Sign In 12

mercury-free product 241

messages

e-mail alerts 53

types of 188

models, features 2

multiple pages per sheet printing (Windows) 132

N

n-up printing

selecting (Windows) 132

names, job

specifying (Windows) 155

Netscape Navigator, versions supported

HP embedded Web Server 170

network

password, changing 67

password, setting 67

settings, changing 67

settings, viewing 67

network settings

HP Embedded Web Server 173

Network Settings menu, control panel 28

networks

configuring 63

default gateway 68

HP Web Jetadmin 175

IPv4 address 68

IPv6 address 69

print servers included 2

protocols supported 63

security 64

subnet mask 68

networks, wired

installing product, Mac 49

installing product, Windows 65

Neutral Grays 162

non-HP supplies 101

notes iii

O

on/off switch, locating 6

online help, control panel 11

online support 234

opening printer drivers (Windows) 121

operating environment specifications 236

operating systems supported 38, 48

optimize speed or energy usage 179

ordering

part numbers for 223

supplies and accessories 222

orientation

paper, while loading 90

selecting, Windows 134

other links list

HP Embedded Web Server 174

output bin

jams 192

locating 6

P

page sizes

scaling documents to fit (Windows) 146

pages per sheet

selecting (Windows) 132

paper

covers, using different paper 144

custom-size, Macintosh settings 55

first and last pages, using different paper 144

first page 56

jams 189

load 82

loading orientation 90

loading Tray 3 87

pages per sheet 57

printing on preprinted letterhead or forms (Windows) 139

selecting 206

supported sizes 75

supported types 78

paper pickup problems solving 189

paper size

changing 74

paper sizes

selecting 127

selecting custom 127

paper type

changing 204

paper types

changing 74

selecting 127

paper, ordering 222

paper, special

printing (Windows) 141

part numbers

print cartridges 223

PCL drivers

universal 40

personal jobs

storing temporarily

(Windows) 154

portrait orientation

selecting, Windows 134

ports

locating 7

PostScript Printer Description (PPD)

files

included 53

power

consumption 236

power connection

locating 7

power switch, locating 6

PPDs

included 53

preprinted paper

printing (Windows) 139

presets (Mac) 56

print cartridges

checking for damage 108

Macintosh status 59

memory chips 229

non-HP 101

part numbers 223

recycling 101, 239

replacing 102

storage 101

warranty 227

print job

canceling 55

print jobs

storing permanent copies

(Windows) 154

storing permanent private

copies (Windows) 154

storing temporarily

(Windows) 154

storing temporary copies

(Windows) 154

print media

loading in Tray 1 82

Print Options menu, control panel 23

print quality

improving 204

improving (Windows) 127

print server

part number 223

Print Settings menu, control panel 22

print tab

HP Embedded Web Server 172

print tasks 119

printer drivers

choosing 208

printer drivers (Mac)

changing settings 52

settings 56

printer drivers (Windows)

changing settings 41

settings 121

supported 38

printing

canceling jobs 120

from USB storage accessories

158

settings (Mac) 56

settings (Windows) 121

stored jobs 152

printing from Tray 2 84

printing on both sides

settings (Windows) 129

priority, settings 41, 52

private jobs

storing permanently

(Windows) 154

problem-solving

e-mail alerts 53

messages, types of 188

no response 210

slow response 211

product info 1

product specifications 235

proof and hold

selecting (Windows) 153

protect stored data

security 177

protocols, network 63

PS Emulation drivers 38

Q

quick copy jobs

storing (Windows) 154

R

Ready light

locating 10

recycling

HP printing supplies returns and environmental program 240

recycling supplies 101

regulatory statements

environmental product

stewardship program 239

removing Mac software 51

removing Windows software 43

repeating defects,

troubleshooting 109

replacing printing cartridges 102

Reports menu, control panel 17

reset button 10

resize documents

Macintosh 55

Windows 146

resolution

selecting (Windows) 127

restore factory settings 187

retention, job

modes available 150

setting options (Windows) 153

Retrieve From USB Settings menu 22

retrieve job from device memory menu 13

Retrieve Job From USB menu 12

right door

jams 196

ruler, repetitive defect 109

S

safety statements 245, 246

SAPx software 45

scale documents

Macintosh 55

Windows 146

security settings

HP Embedded Web Server 173

security

encrypted hard disk 176

security features 64

security lock

locating 7

self help

accessing 184

Service menu, control panel 35

Services tab

Macintosh 59

settings

driver presets (Mac) 56

drivers 41

drivers (Mac) 52

priority 41, 52

restore factory 187

shortcuts (Windows)

creating 124

using 122

Sign In menu 12

signs, printing 157

Sleep button 10

sleep delay

disabling 180

enabling 180

sleep mode

disabling 179

enabling 179

Sleep Schedule

setting 180

sleep schedule

disabling 180

enabling 180

software

embedded Web server 44

HP Printer Utility 53

HP Web Jetadmin 44

installing, USB connections 62

installing, wired networks 66

Mac 53

problems 216

settings 41, 52

software license agreement 230

supported operating systems 38, 48

uninstalling for Windows 43

uninstalling Mac 51

Solaris software 45

solving

direct-connect problems 214

network problems 214

walk-up USB printing

problems 212

special media

guidelines 72

special paper

guidelines 72

printing (Windows) 141

specifications

electrical and acoustic 236

operating environment 236

standard output bin

locating 6

Start button 10

status

HP Utility, Mac 53

Macintosh services tab 59

messages, types of 188

Status button 10

Stop button 10

stopping print jobs 120

storage, job

Macintosh settings 53, 58

modes available 150

setting options (Windows) 153

stored jobs

creating (Windows) 151

deleting 153

printing 152

receiving notification when

printed (Windows) 155

security 178

setting user names (Windows) 155

specifying names (Windows) 155

storing

print cartridges 101

storing jobs

permanent copies (Windows) 154

permanent private copies

(Windows) 154

proof and hold (Windows) 153

setting options (Windows) 153

temporary copies (Windows) 154

temporary personal jobs

(Windows) 154

with Windows 151

subnet mask 68

supplies

counterfeit 101

memory errors 110

non-HP 101

ordering 222

part numbers 223

recycling 101, 239

replacing print cartridges 102

status, viewing with HP Utility 53

Supplies menu, control panel 14

supplies status page

printing 109

supply-status, Services tab

Macintosh 59

support

online 234

supported media 75

system requirements

HP Embedded Web Server 170

T

TCP/IP

manually configuring IPv4

parameters 68

manually configuring IPv6

parameters 69

technical support

online 234

temperature requirements 236

tips iii

toner cartridges. See print cartridges

toner collection unit

replacing 104

tough paper 157

transparencies

printing (Windows) 141

trapping 162

Tray 1

capacity 80

double-sided printing 57

jams 193

Tray 2

jams 195

Tray 3

jams 200, 201

trays

automatic overhead transparency sensing 95

capacity 80

configure 94

double-sided printing 57

included 2

load 82

locating 6

Macintosh settings 53

paper orientation 90

selecting (Windows) 127

Trays menu, control panel 16

troubleshooting

control panel messages 188

direct-connect problems 214

jams 189

Mac problems 218

network problems 214

paper feed problems 189

repeating defects 109

walk-up USB printing problems 212

Windows problems 216

Troubleshooting menu, control panel 32

troubleshooting tools

cleaning page 181

HP Embedded Web Server 173

two-sided printing

settings (Windows) 129

turning on (Mac) 53

U

uninstalling Mac software 51

uninstalling Windows software 43

universal print driver 40

UNIX software 45

USB configuration, Mac 48

USB configuration, Windows 62

USB Firmware Upgrade menu, control panel 35

USB storage accessories

printing from 158

user names

setting for stored jobs

(Windows) 155

W

walk-up USB printing 158

warnings iii

warranty

customer self repair 233

license 230

print cartridges 227

product 226

watermarks

adding (Windows) 148

Web browser requirements

HP Embedded Web Server 170

Web printing

HP ePrint 44, 54

Web sites

customer support 234

fraud reports 101

HP Web Jetadmin, downloading 175

Macintosh customer support 234

Material Safety Data Sheet (MSDS) 242

universal print driver 40

Windows

driver settings 41

drivers supported 38

supported operating systems 38

universal print driver 40

© 2011 Hewlett-Packard Development Company, L.P.

www.hp.com