Color LaserJet Enterprise M855xh - Printer HP - Free user manual and instructions

USER MANUAL Color LaserJet Enterprise M855xh HP

Copyright and License

© 2013 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: A2W77-90907

Edition 1, 11/2013

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Microsoft ^® , Windows ^® , Windows ^® XP, and Windows Vista ^® are U.S. registered trademarks of Microsoft Corporation.

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Table of contents

1 Product introduction .... 1

Product comparison 2

Product views 5

Product front view 5

Product back view 6

Interface ports 7

Control-panel view 8

Finishing accessory views 10

Stapler/stacker and stapler/stacker with hole punch 10

Booklet maker and booklet maker with hole punch 11

Product hardware setup and software installation 12

2 Paper trays 13

Configure trays for paper type and size 14

Configure a tray when loading paper 14

Configure a tray to match print job settings 14

Configure a tray by using the control panel 14

Load Tray 1 15

Load Tray 2 19

Load the 3x500-sheet trays 23

Load the 3,500-sheet high-capacity tray 27

Configure the default staple location 29

Configure the default hole punch location 29

3 Parts, supplies, and accessories 31

Order parts, accessories, and supplies 32

Ordering 32

Parts and supplies 32

Accessories 34

Replace the toner cartridges 35

Replace the imaging drums 38

4 Print 41

Print tasks (Windows) 42

How to print (Windows) 42

Automatically print on both sides (Windows) 43

Manually print on both sides (Windows) 45

Print multiple pages per sheet (Windows) 47

Select the paper type (Windows) 49

Print tasks (Mac OS X) 52

How to print (Mac OS X) 52

Automatically print on both sides (Mac OS X) 52

Manually print on both sides (Mac OS X) 52

Print multiple pages per sheet (Mac OS X) 52

Select the paper type (Mac OS X) 53

Store print jobs on the product 54

Create a stored job (Windows) 54

Create a stored job (Mac OS X) 56

Print a stored job 57

Delete a stored job 57

Mobile printing 58

HP Wireless Direct printing 58

HP ePrint via email 58

HP ePrint software 59

AirPrint 60

Print from the USB port 61

Enable the USB port for printing 61

Print USB documents 61

5 Manage the product 63

HP Embedded Web Server 64

How to access the HP Embedded Web Server (EWS) 64

HP Utility for Mac OS X 65

Open HP Utility 65

HP Utility features 65

HP Web Jetadmin 67

Economy settings 68

Optimize speed or energy usage 68

Set Sleep mode 68

Set the Sleep Schedule 68

Product security features 70

Security statements 70

IP Security 70

Sign in to the product 70

Assign a system password .... 70

Encryption support: HP High Performance Secure Hard Disks 71

Software and firmware updates 72

6 Solve problems 73

Restore factory-set defaults 74

Control panel help system 75

A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel 76

Change the "Very Low" settings 76

For products with fax capability 76

Order supplies 77

Product does not pick up paper or misfeeds 78

The product does not pick up paper 78

The product picks up multiple sheets of paper 78

The document feeder jams, skews, or picks up multiple sheets of paper 78

Clear jams 80

Auto-navigation for clearing jams 80

Experiencing frequent or recurring paper jams? 80

Clear jams in Tray 1, the right door, and the fuser 81

Clear jams in Tray 2 85

Clear jams in the 3x500-sheet feeder and the lower-right door 88

Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door 90

Clear output jams in the output-accessory bridge 93

Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory .... 95

Clear top left door jams in the stapler/stacker 95

Clear Stapler 1 jams in the stapler/stacker 98

Clear stapler/stacker connection jams (hole-punch models only) 101

Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory .... 105

Clear top left door jams in the booklet maker 105

Clear Stapler 1 jams in the booklet maker 108

Clear front left door jams in the booklet maker 111

Clear stapler 2 or 3 jams in the booklet maker .... 117

Improve print quality 122

Print from a different software program 122

Check the paper-type setting for the print job 122

Check the paper type setting (Windows) 122

Check the paper type setting (Mac OS X) 122

Check toner-cartridge status 123

Calibrate the product to align the colors 123

Print a cleaning page 124

Visually inspect the imaging-drum 124

Check paper and the printing environment 124

Step one: Use paper that meets HP specifications 124

Step two: Check the environment 125

Check other print job settings 125

Adjust color settings (Windows) 125

Try a different print driver 126

Set the individual tray alignment 127

Solve wired network problems 128

Poor physical connection 128

The computer is using the incorrect IP address for the product 128

The computer is unable to communicate with the product 128

The product is using incorrect link and duplex settings for the network 129

New software programs might be causing compatibility problems 129

The computer or workstation might be set up incorrectly 129

The product is disabled, or other network settings are incorrect 129

Index 131

1 Product introduction

Product comparison
Product views
• Finishing accessory views
• Product hardware setup and software installation

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Product comparison

	M855x+
	A2W77A	A2W78A	A2W79A	D7P73A
Paper handling Tray 1 (100-sheet capacity)	√	√	√	√
Tray 2 (500-sheet capacity)	√	√	√	√
3x500-sheet paper feederNOTE:Optional for the M855dn model. If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model.		√
3,500-sheet high-capacity input traysNOTE:Optional for the M855dn model. If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model.			√	√
Automatic duplex printing	√	√	√	√
Optional 1x500-sheet feeder with cabinet. Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/RegionsNOTE:If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model.	√
Optional stapler/stacker finishing accessory		√	√	√
Optional stapler/stacker with 2/4 hole punch finishing accessory		√	√	√
Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions
Optional booklet maker finishing accessory		√	√	√
Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions
Optional booklet maker with 2/3 hole punch finishing accessory		√	√	√
Available in North America and Latin America
	A2W77A	M855M855xhA2W78A	M855x+A2W79A	M855x+D7P73A
Optional booklet maker with 2/4 holepunch finishing accessoryAvailable in Europe, the Middle East,Africa, and Asia-Pacific Countries/Regions		√	√	√
Connectivity 10/100/1000 Ethernet LANconnection with IPv4 and IPv6	√	√	√	√
Easy-access USB port for printingwithout a computer and upgradingthe firmware	√	√	√	√
HP near-field communications (NFC)and Wireless Direct accessory forprinting from mobile devices				√
Optional HP NFC and Wireless Directaccessory for printing from mobiledevices	√	√	√
Storage HP High-Performance Secure HardDisk		√	√	√
Control-panel display andinput Touchscreen control panel	√	√	√	√
Print Prints 46 pages per minute (ppm) onA4 and 45 ppm on letter-size paper	√	√	√	√
Easy-access USB printing (nocomputer required)	√	√	√	√
Mobile printing solutionsHP ePrint via email	√	√	√	√
For more informationabout Mobile printingsolutions see:HP ePrint software ^1 HP ePrint app	√	√	√	√
www.hpconnected.comHP ePrint Enterprise	√	√	√	√
www.hp.com/go/LaserJetMobilePrinting(English only)HP ePrint Home & Biz	√	√	√	√
www.hp.com/go/eprintsoftwareHP Printer Control app	√	√	√	√
www.hp.com/go/eprintsoftware Google Cloud PrintAirPrint	√	√	√	√
www.hp.com/go/eprintenterprise
www.google.com/cloudprint/learn
www.hp.com/go/airprint

		M855M855xh		M855x+	M855x+
		A2W77A	A2W78A	A2W79A	D7P73A
Supported operating systems ^2,3	Windows XP SP3 or later, 32-bit and 64-bitNOTE: The software installer does not support the 64-bit version, but the print driver supports it.NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.	√	√	√	√
Windows Vista, 32-bit and 64-bitNOTE: Windows Vista Starter is not supported by the software installer or the print driver.		√	√	√	√
Windows 7 SP1 or later, 32-bit and 64-bit		√	√	√	√
Windows 8, 32-bit and 64-bit		√	√	√	√
Windows 2003 Server SP2 or later, 32-bit and 64-bitNOTE: The software installer does not support the 64-bit version, but the print driver supports it.NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.		√	√	√	√
Windows Server 2008, 32-bit and 64-bit		√	√	√	√
Windows Server 2008 R2, 64-bit		√	√	√	√
Windows Server 2012, 64-bit		√	√	√	√
Mac OS X 10.6, 10.7 Lion, and 10.8 Mountain Lion		√	√	√	√

The HP ePrint Software supports the following operating systems: Windows® XP SP3 or greater (32-bit) up to ePrint Software version 3; Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.
2 The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/support/colorljM855 for HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, and then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.
3 The HP Software Installer CD installs the HP PCL 6 discrete driver for Windows operating systems along with other optional software. Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. The steps to download the Mac installer software are as follows: Go to www.hp.com/support, select the country/region, and then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.

Product views

Product front view
Product back view
- Interface ports
• Control-panel view

Product front view

Diagram of a 10-inch printer with numbered parts labeled for identification and assembly reference.

M855x+M855xh

1 Output bin
2 Control panel with color touchscreen display (tilts up for easier viewing)
3 Easy-access USB port (for printing without a computer)

NOTE: An administrator must enable this port before use.
4 Hardware integration pocket (for connecting accessory and third-party devices)

5 Right door (access to the fuser and for clearing jams)
6	T	r	a	y	1
7	T	r	a	y	2

8 On/off button
9 Front door (access to the toner cartridges and imaging drums)
10 3x500-sheet paper feeder
11 3,500-sheet high-capacity input tray

Product back view

Diagram of a server rack with numbered parts labeled 1 to 4, showing internal components and ventilation slots.

1 Formatter (contains the interface ports)
2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only)
3 Power connection
4 Model and serial number label

Interface ports

Diagram of a server rack with numbered labels pointing to different components

1 Slot for a cable-type security lock
2 Local area network (LAN) Ethernet (RJ-45) network port
3 USB port for connecting external USB devices (this port might be covered)
4 Hi-Speed USB 2.0 printing port

NOTE: For Easy-access USB printing, use the USB port near the control panel.

5 Foreign interface harness (for connecting third-party devices)

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.

You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the product configuration.

1 2 3 4 7 & 9 hp Edit in Directy Readware from Devices Memory Print a job stored on this device's memory Supplies Check on cartridges and other supplies 10 11

1 Home button and light Touch to return to the product Home screen at any time.
2 Product status The status line provides information about the overall product status.
3 HP logo or Home button	On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen.
4 Stop button	Touch the Stop button to pause the current job. The Job Status screen opens, and then you can cancel or continue the job.
5 Sign In or Sign Out button	Touch the Sign In button to access secured features.Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.
6 Language Selection button	Touch the Language Selection button to select the language for the control-panel display.
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
8 Network button Touch the Network button to find information about the network connection.
9 Help button Touch the Help button to open the embedded help system.

10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

11 Features

Depending on the product configuration, the features that appear in this area can include any of the following items:

Quick Sets
- Retrieve from USB
• Retrieve from Device Memory
Job Status
Supplies
Trays
- Administration
• Device Maintenance

Finishing accessory views

These finishing devices are available as accessories for this product.

• Stapler/stacker and stapler/stacker with hole punch
• Booklet maker and booklet maker with hole punch

Stapler/stacker and stapler/stacker with hole punch

Technical diagram of a device with numbered components, showing internal structure and assembly views

1 Stapler/stacker output bins
2 Stapler/stacker output slot
3 Front door
4	S	t	a	p	l	e	r	1
5 Top left door
6 Hole-punch unit (hole punch models only)
7 Hole-punch alignment knob (hole punch models only)
8 Chad collector (hole punch models only)
9 Hole-punch door (hole punch models only)

Booklet maker and booklet maker with hole punch

Technical diagram of a device with numbered components, showing internal structure and assembly views

1 Booklet output bin

2 Stapler/stacker output bins

3 Stapler/stacker output slot

4 Lower booklet door (access for clearing jams)

5 Front left door

6 S t a p l e r 1

7 Lower paper delivery guide

8 Upper paper delivery guide

9 Top left door

10 Hole-punch unit (hole punch models only)

11 Hole-punch alignment knob (hole punch models only)

12 Chad collector (hole punch models only)

13 Hole-punch door (hole punch models only)

14 Paper-advancement knobs for clearing jams

15 Saddle-stitch carriage, access to stapler 2 and stapler 3

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

In the US, go to www.hp.com/support/colorljM855 for HP's all-inclusive help for your product.

Outside the US, follow these steps:

1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Product Support & Troubleshooting.
4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.

Find the following support:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

2 Paper trays

• Configure trays for paper type and size
  Load Tray 1
• Load Tray 2
• Load the 3x500-sheet trays
• Load the 3,500-sheet high-capacity tray
• Configure the default staple location
• Configure the default hole punch location

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Configure trays for paper type and size

The product automatically prompts you to configure a tray for type and size in the following situations:

• When you load paper into the tray
• When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job's settings

NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

1. Load paper in the tray.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
4. Select the correct type and size, and then touch the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
   If the tray needs to be configured, a tray configuration message displays on the product control panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
5. Select the correct type and size, and then touch the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.

1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.

Load Tray 1

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

3. Load paper in the tray. See Table 2-1 Tray 1 paper orientation on page 16.

TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first.

Diagram of a printer's internal structure showing a blue arrow indicating the process (no text or symbols present)

3D technical illustration of a mechanical assembly with internal components and motion arrows (no text or symbols)

Diagram of a printer's internal structure showing paper feeding into a printer (no text or symbols visible)

1. Make sure that the paper fits under the fill line on the paper guides.

Diagram of a printer or printer internal structure with a magnified inset showing the blade assembly (no text or symbols present)

1. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.

Diagram of a printer's internal structure showing paper feeding into a printer (no text or symbols visible)

Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper
Preprinted, letterhead, or labels	Portrait 1-sided printing Face-down	Top edge toward the back of the product
	Automatic	2-sidedTop edge toward the back of the product
Prepunched Portrait 1-sided printing Face-down		Holes towards the right of the tray
Preprinted or letterhead Landscape 1-sided printing Face-down		Top edge toward the right

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper
	Automatic	2-sidedTop edge toward the left	printing
Envelopes Short edge of the envelope feeding into the product	1-sided printing Face-down	Top edge toward the back of the product

Load Tray 2

1. Open the tray.

NOTE: Do not open this tray while it is in use.

1. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

2. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

3D rendering of a printer's internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D CAD rendering of a mechanical housing or enclosure with internal components and blue highlighted areas (no text or symbols)

3D mechanical assembly diagram showing internal components and a blue downward arrow indicating motion (no text or symbols)

1. Close the tray.

3D rendering of an HP printer's internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

1. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size.
2. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.

3D technical diagram of a mechanical assembly with labeled X and Y axes (no text or symbols beyond axis labels)

Table 2-2 Tray 2 paper orientation
Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-up

Top edge at the back of the tray

3D diagram of a printer or printer holder with labeled page number 123 and directional arrows indicating orientation (no text beyond label)

Table 2-2 Tray 2 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper
	Automatic	2-sided	printing
		Top edge at the back of the tray
Landscape	1-sided	printing	Face
		Bottom edge toward the right side of the tray
Automatic		2-sided	printing
		Top edge toward the right side of the tray

Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait 1-sided printing Holes toward the left side of the tray

3D diagram of a printer or printer casing with internal structure and blue arrows indicating flow or movement (no text or symbols)

Automatic 2-sided printing Holes toward the right side of the tray

3D diagram of a printer or printer casing with internal components and blue arrows indicating flow or movement (no text or symbols)

Load the 3x500-sheet trays

Use the following information to load paper in any of the trays in the 3x500-sheet feeder.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

1. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3D rendering of a printer's internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D technical illustration of a mechanical assembly with internal components and highlighted blue areas (no text or symbols)

1. For any of the following paper sizes, also adjust the blue paper-stop lever in the left rear corner of the tray to the correct position, as indicated by the label in the tray:

2. 12×18
   RA3

3. 11×17
   A3
   SRA3

Illustration of a printer's internal structure with a magnified inset showing a mechanical component (no text or symbols visible)

1. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

1. Close the tray.

2. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size.

3. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.

3D diagram of a printer internal structure with a blue arrow indicating compression or disassembly (no text or symbols present)

3D rendering of a printer with paper feed and paper holder, showing internal components and a blue arrow indicating direction (no text or symbols)

3D mechanical assembly diagram showing internal components with X and Y directional arrows (no text or symbols)

Table 2-3 3x500-sheet tray paper orientation

Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-up
		Top edge at the back of the tray
	Automatic	2-sidedTop edge at the back of the tray	printing
	Landscape	1-sided	printing
			Bottom edge toward the right side of the tray
	Automatic	2-sidedTop edge toward the right side of the tray	printing

Table 2-3 3x500-sheet tray paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait 1-sided printing Holes toward the left side of the tray
Automatic 2-sided printing Holes toward the right side of the tray

Load the 3,500-sheet high-capacity tray

The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.

1. Open the right and left sides of the tray.

2. On each side, adjust the paper-size lever to the correct position for the paper you are using.

Technical diagram showing two views of a printer's internal structure with blue arrows indicating motion or assembly, and an inset close-up highlighting the printer's internal components.

1. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper.

NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

3D diagram of a printer or printer unit with two boxes and blue directional arrows indicating flow or movement (no text or symbols present)

1. Close the right and left sides of the tray.

3D diagram of a printer or printer with internal compartments and blue directional arrows indicating flow or movement (no text or symbols present)

Configure the default staple location

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

• Stapler/Stacker Settings
- Stapling

1. Select a staple location from the list of options, and then touch the Save button. The following options are available:

None
- Top left
- Top right
- Two left
- Two right
- Two top
- Two top or left

NOTE: For documents with portrait orientation, the staples are on the left. For documents with landscape orientation, the staples are on the top.

Configure the default hole punch location

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

• Stapler/Stacker Settings
- Hole Punching

1. Select a hole punch location from the list of options, and then touch the Save button. The following options are available:

None
- Two left or top
- Two left
- Top right
- Two top
- Two bottom
Three left
Three right

Three top
Three bottom

NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top.

3 Parts, supplies, and accessories

• Order parts, accessories, and supplies
- Replace the toner cartridges
- Replace the imaging drums

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
- Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Order parts, accessories, and supplies

Ordering

Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories	www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Parts and supplies

The following parts are available for the product.

• Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
• Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period.

Item Description Self-replacement options Part number
HP 826A Black toner cartridge Replacement toner cartridge Mandatory CF310A
HP 826A Cyan toner cartridge Replacement toner cartridge Mandatory CF311A
HP 826A Yellow toner cartridge Replacement toner cartridge Mandatory CF312A
HP 826A Magenta toner cartridge Replacement toner cartridge Mandatory CF313A
HP 828A Black imaging drum Replacement imaging drum Mandatory		CF358A
HP 828A Cyan imaging drum	Replacement imaging drum	Mandatory	CF359A
HP 828A Yellow imaging drum	Replacement imaging drum	Mandatory	CF364A
HP 828A Magenta imaging drum	Replacement imaging drum	Mandatory	CF365A
Staple Cartridge Refill Kit	Replacement staple cartridge for Stapler 1 in all optional finishing accessories	Mandatory	C8091A
2000-Staple Cartridge Kit (2-pack)	Replacement set of staple cartridges for Stapler 2 and 3 in the optional booklet maker and booklet maker with hole punch finishing accessories	Mandatory	CC383A
1x500 Sheet Feeder	1x500-sheet feeder (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)	Mandatory	C2H56A
3x500 Sheet Feeder Stand	3x500 Sheet Feeder Stand	Mandatory	C1N63A
1x3,500 Sheet high-capacity input tray	3,500-sheet high-capacity input tray	Mandatory C1N64A
Booklet Maker/Finisher Booklet maker (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)		Mandatory A2W83A
Booklet Maker with 2/3 hole punch Booklet maker with 2/3 hole punch (available in North America and Latin America)		Mandatory A2W84A
Booklet Maker with 2/4 hole punch Booklet maker with 2/4 hole punch (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)		Mandatory CZ999A
Stapler/stacker Stapler/stacker Mandatory A2W80A
Stapler/stacker with 2/4 hole punch Stapler/stacker with 2/4 hole punch (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)		Mandatory A2W82A
Fuser Kit 110V Maintenance 110V fuser kit Mandatory C1N54A
Fuser Kit 220V Maintenance 220V fuser kit Mandatory C1N58A
Transfer & Roller Kit Replacement transfer unit and secondary transfer roller, feed rollers, and pick rollers		Mandatory D7H14A
Control Panel Assembly Kit Replacement control-panel assembly		Mandatory 5851-5950
Secondary Transfer Roller Kit	Replacement secondary transfer roller	Mandatory D7H14-67902
ITB Service Kit	Replacement transfer belt and secondary transfer roller	Mandatory A2W77-67904
Cassette Tray 2 Kit	Replacement paper tray for Tray 2	Mandatory	A2W75-67906
Tray 2-X Roller Kit	Replacement rollers for Tray 2, the 3x500-sheet trays, and the 3,500-sheet high-capacity trays	Mandatory A2W77-67905
Tray 1 Roller Kit	Replacement rollers for Tray 1	Optional	A2W77-67906
Formatter Assembly Kit	Replacement formatter	Optional	A2W77-67902
Formatter Assembly Kit (China and India)	Replacement formatter	Optional	A2W77-67903
SSM Drive Kit	Replacement solid-state memory drive	Mandatory A2W77-67909
HDD Drive Kit	Replacement HP High-Performance Secure Hard Disk	Optional	A2W75-67905
FIPS HDD 500GB	Replacement hard drive for US government models	Optional	S2W79-67901

Accessories

Item Description Part number

1x500-sheet feeder (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)	Input accessory with one 500-sheet tray, and a storage cabinet and stand.	C2H56A
HP LaserJet 3x500 Sheet Feeder Stand Input tray accessory with three 500-sheet trays. C1N63A
HP LaserJet 1x3500 Sheet Feeder 3,500-sheet high-capacity input tray accessory, holds letter and A4-size paper		C1N64A
HP LaserJet Stapler/Stacker Stapler/stacker finishing accessory A2W80A
HP LaserJet Stapler/Stacker with 2/4 hole punch (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)	Stapler/stacker with hole punch finishing accessory A2W82A
HP LaserJet Booklet Maker/Finisher (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)	Booklet maker finishing accessory A2W83A
HP LaserJet Booklet Maker/Finisher with 2/3 hole punch (available in North America and Latin America)	Booklet maker with hole punch finishing accessory A2W84A
HP LaserJet Booklet Maker/Finisher with 2/4 hole punch (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions)	Booklet maker with hole punch finishing accessory CZ999A
HP Jetdirect ew2500 Wireless Print Server USB wireless print server J8026A
HP Jetdirect 2800w NFC & Wireless Direct Accessory Wireless direct accessory for “touch” printing from mobile devices		J8029A

Replace the toner cartridges

The product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other.

This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

The following illustration shows the toner-cartridge components.

Diagram of a device with labeled parts, showing a cable and internal components with numbered annotations.

1 Toner-cartridge handle

2 Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is on the toner cartridge box.

1. Open the front door.

2. Grasp the handle of the used toner cartridge and pull out to remove it.

3. Remove the new toner cartridge from its protective bag.

1. Hold both sides of the toner cartridge and shake it up and down 5-6 times.
2. Align the toner cartridge with its slot, and then insert the toner cartridge into the product.
3. Close the front door.

Diagram of a black rectangular device with a blue double-headed arrow indicating vertical motion (no text or symbols present)

3D rendering of an open industrial machine with internal components and a blue arrow indicating direction (no text or symbols)

Interior view of a printer's internal machine with a blue arrow indicating the open lid (no text or symbols visible)

Replace the imaging drums

The product uses four colors and has a different imaging drum for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other.

This product indicates when the imaging drum life is low. The actual imaging drum life remaining can vary. The imaging drum does not need to be replaced at this time. Consider having a replacement imaging drum available to install when print quality is no longer acceptable.

The following illustration shows the imaging-drum components.

Technical diagram of a printer with labeled parts and internal components, showing exploded view and assembly details.

1 Imaging-drum handles
2 Memory chip
3 Photosensitive drum

CAUTION: Do not touch the photosensitive drum. Fingerprints on the drum can cause print defects.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

NOTE: Information about recycling used imaging drums is on the imaging-drum box.

1. Open the front door.
2. Grasp the handle of the used imaging drum and pull out to remove it. Grasp the blue handle on the top of the imaging drum to support it.
3. Remove the new imaging drum from its protective bag.

3D rendering of an open industrial machine with internal components and a blue arrow indicating a process (no text or symbols visible)

3D rendering of an open printer internal compartment with colored modules and a blue arrow indicating direction (no text or symbols)

3D mechanical assembly diagram showing internal components and a blue arrow indicating direction (no text or symbols)

1. Align the imaging drum with its slot, and then insert the imaging drum into the product. The protective cover on the bottom of the drum automatically slides off as the imaging drum is inserted. Recycle this cover with the used imaging drum.

2. Close the front door.

3D rendering of an HP printer internal compartment with visible slots and color-coded buttons (no text or symbols)

Interior view of a printer's internal machine with a blue arrow indicating the open lid (no text or symbols visible)

4 Print

• Print tasks (Windows)
• Print tasks (Mac OS X)
• Store print jobs on the product
- Mobile printing
• Print from the USB port

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).
3. Click or tap the tabs in the print driver to configure the available options.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click or tap the OK button to print the job.

Automatically print on both sides (Windows)

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Page st: Type per ranges s from the section. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p8s3 Properties Find Printer... Print to file Manual dupleg Print what: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

1. Click the Finishing tab.

Advanced Printing Shroubles Paper/Quality Effects Printing Job Storage Color Services Document Options □ Print on both sides □ Pin pages up Booklet layout Off Pages per sheet: 5 pages per sheet □ Print page borders Page order: Right, then Draw Orientation ● Portnel ○ Landscape □ Rotate by 100 degrees About Help OK Cancel Apply

1. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

2. In the Print dialog box, click the OK button to print the job.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options ✓ Print on both sides ✓ Print paper up Breaklet layout: OK Pages per sheet: 1 page per sheet ✓ Print page borders Page order: Right, then Down Orientation ● Portrait ○ Landscape □ Rotate by 100 degrees About... Help OK Cancel Apply HP Export

Print Printer: Name: Status: Idle Type: Where: Comment: Properties Find Printer... Print to Re Manual duplex Page range All Current page Selection Pages: Type page numbers and/or page ranges separated by commas counting from the start of the document or the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s3 Copies Number of copies: Coliate Print what: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Manually print on both sides (Windows)

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Page s: Type per ranges s from the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s0-p8s3 Properties Find Printer... Print to file Manual duplex Print size: Document Zoom Pages per sheet: 1 page Print: All pages in range Scale to paper size: No Scaling Options... OK Cancel

1. Click the Finishing tab.

Advanced Printing Shroubles Paper/Quality Effects Finishing Job Storage Color Services Document Options Print on both sides (manually) Print pages up Booklet layout Off Pages per sheet: 1 page per sheet Print page borders Page order: Right, then Down Orientation Portrait Landscape Rotate by 100 degrees About Help OK Cancel Apply

1. Select the Print on both sides check box. Click the OK button to print the first side of the job.

Advanced Printing Shotouts Paper/Quality Effects Finishing Job Storage Color Services Document Options ✓ Print on both sizes (annually) ✓ Flip pages up Bucket layout: Off Pages per sheet: 1 page per sheet ✓ Print pages borders Pages outer: Right, then Down Orientation ● Portrait ○ Landscape □ Rotate by 180 degrees About... Help OK Cancel Apply

1. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1.
2. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Page st: Type per ranges s from the section. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p8s3 Properties Find Printer... Print to file Manual dupleg Print what: Document Zoom Print: All pages in range Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

1. Click the Finishing tab.

Advanced Printing Shroubles Paper/Quality Effects Printing Job Storage Color Services Document Options □ Print on both sides □ Pin pages up Booklet layout Off Pages per sheet: 5 pages per sheet □ Print page borders Page order: Right, then Draw Orientation ● Portrait ○ Landscape □ Rotate by 100 degrees About Help OK Cancel Apply

1. Select the number of pages per sheet from the Pages per sheet drop-down list.

2. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box.

3. In the Print dialog box, click the OK button to print the job.

Advanced Printing Shutouts Paper/Quality Effects Finishing Job Storage Color Services Document Options ✓ Print on both sides ☐ Pile pages up Embedded layout: OK Pages per sheet: 2 pages per sheet 1 page per sheet 4 pages per sheet 5 pages per sheet 6 pages per sheet 7 pages per sheet 8 pages per sheet 9 pages per sheet 10 pages per sheet Orientation ● Format ○ Landscape □ Rotate by 100 degrees Export Help OK Cancel Apply

Document Options ■ Print on both sides □ Flip pages up Booklet layout Off Pages per sheet: 2 pages per sheet ■ Print page borders Page order Right, then Down Orientation ● Portrait ○ Landscape ○ Rotate by 180 degrees About... Help OK Cancel Apply

Print Printer Name: Status: Idle Type: Where: Comment: Properties Find Printer... Print to file Manual duplex Page range All Current page Selection Pages: Type page numbers and/or page ranges separated by commas counting from the start of the document or the section. For example, type 1, 3, 5-12 or p is 1, p is 2, p is 3-p8s3 Copies Number of copies: Coliate Print what: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Select the paper type (Windows)

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Page st: Type per ranges s from the section. For example, type 1, 5, 5-12 or p1s1, p1s2, p1s3-p8s3. Properties Find Printer... Print to file Manual dupleg Print width: Document Zoom Pages per sheet: 1 page Print: All pages in range Scale to paper size: No Scaling Options... OK Cancel

1. Click the Paper/Quality tab.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services Paper Options Paper sizes: 8.5 x 11 inches Letter Custom Paper source: Automatically Select Paper type: Unspecified Special pages: Covers Print pages on different pages Insert blank or preprinted sheets Chapter separator pages Settings Print Quality ImageRB 3600 Glass Level: Default About Help OK Cancel

1. From the Paper type drop-down list, click the More... option.

Advanced Printing Shortouts Paper Quality Effects Finishing Job Storage Color Services Paper Options Paper sizes 8.5 x 11 inches Letter Custom Paper source: Automatically Select Paper type: Unspecified Unspecified None Covers Print pages on different paper Insert block or preprinted sheets Chapter separator pages Settings Print Quality ImageRGB 3600 Glass Level: Default About Help OK Cancel

1. Expand the list of Type is: options.

Type is: Type is: Unspecified Everyday <96g Presentation 96-130g Brochure 131-175g Photo/Cover 176-220g Other OK Cancel

1. Expand the category of paper types that best describes your paper.

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

1. Select the option for the type of paper you are using, and then click the OK button.

2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Type is: Brochure 131-175g Photo/Cover 176-220g Other Color Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough HP Tough Paper Opaque Film OK Cancel

Print Printer Name: Status: Idle Type: where: Comment: Page range All Current page Selection Pages: Type page numbers and/or page ranges separated by commas counting from the start of the document or the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s3 Print what: Document Print: All pages in range Copies Number of copies: Collete Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel Properties Find Printer... Print to Re Manual duplex

Print tasks (Mac OS X)

How to print (Mac OS X)

The following procedure describes the basic printing process for Mac OS X.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.

Automatically print on both sides (Mac OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.

Manually print on both sides (Mac OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select this product.
3. Open the menus drop-down list or click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. Open the menus drop-down list or click Show Details, and then click the Layout menu.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.

Select the paper type (Mac OS X)

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Finishing menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.

Store print jobs on the product

Create a stored job (Windows)

You can store jobs on the product so you can print them at any time.

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

3. Click the Job Storage tab.

Print Printer Name: Status: Type: Where: Comment: Page range: all Current Pages: Type pair ranges: From the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s8 Properties Find Printer... Print to file Manual duplex Print right: Document Print: All pages in range Zoom: Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Advanced Printing Distrouts Paper/Quality Effects Finish Job Storage Alter Services Your job will be printed but not stored on the printer Job Storage Mode Off Proof and Hold Personal Job Quick Copy Stored Job Make Job Private/Secure None User Name User name Custom XXXXXXXXX Job Name Automatic Custom (Automatic) If job name exists Use Job Name + (1.59) Job Notification Options Display Job @ when printing About Help OK Cancel Apply hp Import

4. Select a Job Storage Mode option.

• Proof and Hold: Print and proof one copy of a job, and then print more copies.
- Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
- Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.
- Stored Job: Store a job on the product and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services Your job will be stored in the printer as if it is an electronic file cabinet. Nothing will be printed until your job is requested from the printer's control panel. Use the storage for name and other common or shared documents. Job Storage Mode Off Proof and Hold Personal Job Quick Copy Stored Job Make Job Private/Secure None User Name User name Custom X00000000x Job Name Automatic Custom If job name exists Use Job Name = (1.9)%. Job Notification Options Display Job ID when printing About Help OK Cancel Apply HP

1. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number to the end of the job name.

• Replace Existing File: Overwrite the existing stored job with the new one.

• Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Advanced Printing Shortouts Paper/Quality Effects Finishing Job Storage Color Services Your job will be stored in the printer as if it is an electronic file cabinet. Nothing will be printed until your job is requested from the printer's control panel. Use the storage for farms and other common or shared documents. Job Storage Mode Off Proof and Hold Personal Job Quick Copy Stored Job Make Job Private/Secure None User Name User name Custom XXXXXXXXXXXXX Job Name Automatic Custom (Automatic) If job name exists: Use Job Name + (1.9%) Job Notification Options Display Job ID when printing About Help OK Cancel Apply

Print Printer Name: Status: Idle Type: Where: Comment: Properties Find Printer... Print to file Manual duplex Page range: All Current page Selection Pages: Type page numbers and/or page ranges separated by commas counting from the start of the document or the section. For example, type 1, 3, 5-12 or p1s1, p1s2, p1s3-p8s3 Copies Number of copies: Coliate Print what: Document Print: All pages in range Zoom Pages per sheet: 1 page Scale to paper size: No Scaling Options... OK Cancel

Create a stored job (Mac OS X)

You can store jobs on the product so you can print them at any time.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.

• Proof and Hold: Print and proof one copy of a job, and then print more copies.

- Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.

• Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.

• Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel.

• To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name.

• Use Job Name + (1-99): Append a unique number to the end of the job name.
- Replace Existing File: Overwrite the existing stored job with the new one.

1. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.

2. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the product memory.

1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Adjust the number of copies, and then touch the Start button to print the job.

Delete a stored job

When you send a stored job to the product memory, the product overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that the product can store from the General Settings menu on the product control panel.

Use this procedure to delete a job that is stored in the product memory.

1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job, and then touch the Delete button.
4. If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.

Mobile printing

HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting (English only).

HP Wireless Direct printing

HP provides HP Wireless Direct and NFC (Near Field Communication) printing for printers with the HP Jetdirect 2800w NFC & Wireless Direct Accessory (part number: J8029-90901) as well as certain other HP LaserJet printers (check the printer's documentation). See www.hp.com/go/jd2800wSupport for more information on the HP Jetdirect 2800w NFC & Wireless Direct Accessory.

HP Wireless Direct printing enables printing from a wireless mobile device directly to an HP Wireless Direct-enabled printer without requiring a connection to a network or the Internet.

Use HP Wireless Direct to print wirelessly from the following devices:

• iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint App
  • Android mobile devices using the HP ePrint App or the Android embedded print solution
  • Symbian mobile devices using the HP ePrint Home & Biz App
  • PC and Mac devices using the HP ePrint Software

For more information on HP Wireless Direct printing, go to www.hp.com/go/wirelessprinting and click HP wireless direct on the left navigation bar.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.

NOTE: The product might require a firmware update to use this feature.

To use HP ePrint, the product must meet these requirements:

The product must be connected to a wired or wireless network and have Internet access.

HP Web Services must be enabled on the product, and the product must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the product control panel, touch the Network 📋 button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XX.XXX/

1. Click the HP Web Services tab.

2. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

1. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

• Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.
• Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®.

Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.

Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

Go to www.hp.com/go/eprintsoftware for drivers and information.

NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

AirPrint

Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

Mail
- Photos
Safari
iBooks
• Select third-party applications

To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.

NOTE: AirPrint does not support USB connections.

Print from the USB port

This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files:

.pdf
.prn
.pcl
. ps
.cht

Enable the USB port for printing

Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus:

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

- General Settings

- Enable Retrieve from USB

1. Select the Enable option, and then touch the Save button.

Print USB documents

1. Insert the USB flash drive into the easy-access USB port.

NOTE: You might need to remove the cover from the USB port. Pull the cover straight out to remove it.

1. The product detects the USB flash drive. Touch the OK button to access the drive, or, if prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen opens.
2. Select the name of the document that you want to print.

NOTE: The document might be in a folder. Open folders as necessary.

1. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies.
2. Touch the Start button to print the document.

5 Manage the product

HP Embedded Web Server
HP Utility for Mac OS X
HP Web Jetadmin
Economy settings
• Product security features
• Software and firmware updates

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

HP Embedded Web Server

Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.

• View product status information
• Determine the remaining life for all supplies and order new ones
• View and change tray configurations
• View and change the product control-panel menu configuration
• View and print internal pages
- Receive notification of product and supplies events
• View and change network configuration

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network 🔊 button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

To use the HP Embedded Web Server, your browser must meet the following requirements:

Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
• Mac OS X: Safari or Firefox using Bonjour or an IP address
• Linux: Netscape Navigator only
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

HP Utility for Mac OS X

Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer.

You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility.

If HP Utility is not included in the Utilities list, use the following procedure to open it:

1. At the computer, open the Apple 📄 menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.

HP Utility features

The HP Utility toolbar is at the top of every page. It includes these items:

• Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen.
All Settings: Click this button to return to the HP Utility main page.
Applications: Click this button to manage which HP tools or utilities appear in the Dock.
HP Support: Click this button to open a browser and go to the HP support Web site for the product.
• Supplies: Click this button to open the HP SureSupply Web site.
- Registration: Click this button to open the HP registration Web site.
• Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Menu Item Description
Information and Support	Supplies Status	Shows the product supplies status and provides links for ordering supplies online.
	Device Information	Shows information about the currently selected product.
	File Upload	Transfers files from the computer to the product.
	Upload Fonts	Transfers font files from the computer to the product.
HP Connected Accesses the HP Connected Web site.
	Update Firmware	Transfers a firmware update file to the product.
		NOTE: This option is available only after you open theViewmenu and select theShow Advanced Optionsitem.
	Commands	Sends special characters or print commands to the product after the print job.
		NOTE: This option is available only after you open theViewmenu and select theShow Advanced Optionsitem.
Printer Settings	Supplies Management	Configures how the product should behave when supplies are nearing the end of their estimated life.
Trays Configuration Changes the default tray settings.
	Output Devices	Manages settings for optional output accessories.
	Duplex Mode	Turns on the automatic two-sided printing mode.
	Protect Direct Ports	Disables printing over USB or parallel ports.
	Stored Jobs	Manages print jobs that are stored on the product hard disk.
	Network Settings	Configures the network settings, such as the IPv4 and IPv6 settings.
	Additional Settings	Provides access to the HP Embedded Web Server.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

Economy settings

• Optimize speed or energy usage
  Set Sleep mode
  Set the Sleep Schedule

Optimize speed or energy usage

By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings
   • Energy Settings
   • Optimum Speed/Energy Usage

4. Select the option that you want to use, and then touch the Save button.

Set Sleep mode

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings

4. Energy Settings

5. Sleep Timer Settings

6. Touch Sleep/Auto Off After to select the option.

7. Select the appropriate time period, and then touch the Save button.

Set the Sleep Schedule

NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings
   Date/Time Settings

4. Open the Date/Time Format menu and configure the following settings:

Date Format
Time Format

1. Touch the Save button.
2. Open the Date/Time menu and configure the following settings:

Date/Time
Time Zone

If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.

1. Touch the Save button.
2. Touch the back-arrow button to return to the Administration screen.

3. Open the following menus:

4. General Settings
   • Energy Settings

5. Sleep Schedule

6. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.

7. Configure the following settings:

Time
Event Days

1. Touch the OK button, and then touch the Save button.

Product security features

• Security statements
IP Security
• Sign in to the product
- Assign a system password
• Encryption support: HP High Performance Secure Hard Disks

Security statements

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Sign in to the product

Some features on the product control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen.

Typically, you use the same user name and password that you use to sign in to your computer on the network. Consult the network administrator for this product if you have questions about which credentials to use.

After you have signed in to the product, a Sign Out button displays on the control panel. To maintain security for the product, touch the Sign Out button when you have finished using the product.

Assign a system password

Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings.

1. Click the Security tab.
2. Open the General Security menu.

3. In the Username field, enter the name to associate with the password.

4. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field.

1. Click the Apply button. Make note of the password and store it in a safe place.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

Software and firmware updates

HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web:

In the US, go to www.hp.com/support/colorljM855. Click Drivers & Software.

Outside the US, follow these steps:

1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Drivers & Software.
4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.

6 Solve problems

• Restore factory-set defaults
  • Control panel help system
  A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel
  • Product does not pick up paper or misfeeds
  Clear jams
• Improve print quality
• Solve wired network problems

For more information:

In the US, go to www.hp.com/support/colorljM855.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software updates
- Join support forums
• Find warranty and regulatory information

1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:

- General Settings

1. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process.

NOTE: The product restarts automatically after the reset operation completes.

Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Help ? button to open a message that describes the problem. The message also contains instructions to help solve the problem.

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel

Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended.

Change the "Very Low" settings

You can change the way the product reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new toner cartridge.

1. From the Home screen on the product control panel, scroll to and touch Supplies.

2. Open the following menus:

3. Manage Supplies
   • Supply Settings

4. Black Cartridge or Color Cartridges
   • Very Low Settings

5. Select one of the following options:

6. Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low threshold.

7. Select the Prompt to continue option to set the product to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
8. Select the Continue option to set the product to alert you that the cartridge is very low, and to continue printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.

For products with fax capability

When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the product resumes printing. This can occur if the product has received more faxes than the memory can hold while the product is waiting.

The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge, but print quality might degrade.

Order supplies

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter

the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Product does not pick up paper or misfeeds

• The product does not pick up paper
• The product picks up multiple sheets of paper
The document feeder jams, skews, or picks up multiple sheets of paper

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper

NOTE: This information applies to MFP products only.

The original might have something on it, such as staples or self-adhesive notes, that must be removed.
- Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
• Make sure that the top document-feeder cover is closed.
- The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

• The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.
• The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
• Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
• Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
• From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.

Clear jams

Auto-navigation for clearing jams

The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the tray is configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.

Clear jams in Tray 1, the right door, and the fuser

Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the right door.

2. If paper is jammed in Tray 1, gently pull the paper from the bottom of the right door.

3D rendering of an open printer internal structure with a blue arrow indicating the process (no text or symbols visible)

3D rendering of an open industrial machine with internal components and a blue arrow indicating a component (no text or symbols visible)

1. Check for paper in the duplex-printing path inside the right door. If paper is near the top of the duplex-printing path, gently pull it out to remove it.

2. Lift the jam-access cover at the bottom of the duplex printing path, and remove any jammed paper.

3. Lift the green handle on the transfer-access panel and open the panel.

3D rendering of an HP printer internal structure showing internal components and a blue arrow indicating a component (no text or symbols present)

3D rendering of an HP printer internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D diagram of an HP printer internal structure showing paper feed, print tray, and paper holder (no text or labels)

1. Gently pull out any jammed paper.

2. Close the transfer-access panel.

3D rendering of an HP printer internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D rendering of an HP printer internal structure showing internal components and a blue arrow indicating a component (no text or symbols present)

1. If paper is jammed in the fuser, lift the jam-access cover on top of the fuser, and gently pull out the paper.

WARNING! The fuser can be hot while the product is in use.

1. Close the right door.

3D rendering of an HP printer internal structure showing paper feed, print tray, and paper holder (no text or symbols visible)

3D rendering of an open printer internal structure showing internal components and a blue arrow indicating a process (no text or symbols present)

Clear jams in Tray 2

Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the right door.

2. Lift the green handle on the transfer-access panel and open the panel.

3. Gently pull out any jammed paper.

3D printer internal structure showing internal components and a blue arrow indicating a process or operation (no text or symbols present)

3D rendering of an HP printer internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D rendering of an HP printer internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

1. Close the transfer-access panel.

2. Close the right door.

3. Pull the tray completely out of the product by pulling and lifting it up slightly.

3D rendering of an HP printer internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

3D rendering of an open printer with internal components and a blue arrow indicating a process or operation (no text or symbols present)

3D rendering of a printer's internal structure showing paper feed, paper holder, and paper tray (no text or symbols visible)

1. Remove any jammed or damaged sheets of paper.

2. Remove any paper from the feed rollers inside the product.

3. Reinsert and close the tray.

3D mechanical assembly diagram showing internal components and a blue arrow indicating direction (no text or symbols)

3D rendering of a printer with a paper feeding into a slot, showing internal structure and no visible text or symbols.

3D rendering of a printer's internal structure with paper feed and paper tray, showing no text or symbols

Clear jams in the 3x500-sheet feeder and the lower-right door

Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the lower-right door.

3D diagram of a printer internal structure with a blue arrow indicating a loading or transformation (no text or symbols present)

1. Gently pull out any jammed paper.

3D rendering of a printer's internal structure showing paper feeding into a plastic sheet (no text or symbols visible)

1. Close the lower-right door.

3D rendering of a printer's internal structure showing paper feed, paper tray, and paper holder (no text or symbols visible)

1. Open the tray.

NOTE: The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays.

1. Remove any jammed or damaged sheets of paper.

2. Close the tray.

Diagram showing three steps of printer assembly process with numbered parts and blue directional arrows indicating motion.

Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door

Use the following procedure to check for paper in all possible jam locations related to the 3,500-sheet high-capacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the right and left trays.

NOTE: You do not need to open both trays at the same time.

1. Remove the paper from the trays and discard any damaged sheets.

2. Above the right-side tray, press the green button to release the jam-access plate.

3D diagram of a printer or printer with internal compartments and directional arrows indicating flow (no text or symbols present)

3D diagram of a printer or printer with two internal compartments and blue arrows indicating flow direction (no text or symbols present)

3D rendering of a printer internal structure with a magnified inset showing internal components (no text or symbols visible)

1. If jammed paper is in the feed area, pull it down to remove it.

2. Push up on the jam-access plate to close it.

3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper.

NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

3D rendering of a printer internal structure with a magnified inset showing internal components (no text or symbols visible)

3D rendering of a printer internal structure with a magnified inset showing the printer's internal components (no text or symbols visible)

3D diagram of a printer or printer unit with two boxes and blue arrows indicating flow direction (no text or symbols present)

1. Close the right and left trays.

2. Open the jam-access door on the right side of the high-capacity tray cabinet.

3D diagram of a printer's internal structure showing paper feeding into a door, with blue arrows indicating flow direction (no text or symbols present)

3D rendering of a printer's internal structure showing paper feeding into a door (no text or symbols visible)

1. Remove any jammed paper.

2. Close the jam-access door on the right side of the high-capacity tray cabinet.

NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.

3D rendering of a printer or printer with an open door and internal structure, showing no visible text or symbols.

3D rendering of a printer's internal structure showing paper feeding into a door panel, with a blue arrow indicating the process (no text or symbols present)

Clear output jams in the output-accessory bridge

The output-accessory bridge is installed on products with an optional finishing accessory. The output-accessory bridge transfers paper from the output slot near the control panel, across the top of the product, and into the finishing accessory. Use the following procedure to clear jams in this area.

1. Lift the latch on the top cover of the output-accessory bridge and open the top cover.

3D rendering of a printer or printer with a blue arrow indicating a scroll or rotation (no text or symbols visible)

1. Gently pull the jammed paper to remove it.

3D rendering of a printer with paper feed and a blue circular arrow indicating rotation (no text or symbols)

1. Close the top cover of the output-accessory bridge.

3D rendering of a printer with a blue arrow indicating a component, no visible text or symbols

Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory

The procedures to clear paper jams and staple jams in the stapler/stacker accessory and the stapler/stacker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Only the stapler/stacker with hole punch accessory is shown in the following tasks. Steps that apply only to the hole-punch model are clearly indicated.

• Clear top left door jams in the stapler/stacker
• Clear Stapler 1 jams in the stapler/stacker
- Clear stapler/stacker connection jams (hole-punch models only)

Clear top left door jams in the stapler/stacker

1. Open the top left door.

3D rendering of a printer with internal structure and blue arrow indicating rotation (no text or symbols)

1. Hole punch models only: Open the hole-punch door.

3D diagram of a printer internal structure showing internal components and a blue arrow indicating rotation (no text or symbols present)

1. Hole punch models only: Turn the knob to align the arrows.

2. Hole punch models only: Lift the hole-punch unit.

3. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it.

NOTE: Do not close the hole-punch unit yet.

3D rendering of a printer with internal components and a magnified inset showing a green mechanical component (no text or symbols visible)

3D rendering of a printer internal structure with a blue arrow indicating rotation or assembly (no text or symbols visible)

3D mechanical assembly diagram showing internal components and directional arrows (no text or symbols)

1. Lift the jam access cover for the output slot, and gently remove any jammed paper.

2. Remove all paper from the top left door area.

3. Hole punch models only: Close the hole-punch unit.

NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.

3D mechanical assembly diagram showing internal components with a blue arrow indicating rotation (no text or symbols)

3D rendering of an HP printer internal structure showing open lid, internal compartments, and a blue arrow indicating rotation (no text or symbols)

Diagram of a printer internal structure showing internal components and a blue arrow indicating rotation (no text or symbols present)

1. Hole punch models only: Close the hole-punch door.

2. Close the top left door.

3D rendering of an HP printer internal structure showing a closed lid and internal components, with a blue arrow indicating the process (no text or symbols present)

3D rendering of a printer's internal structure showing internal components and a blue arrow indicating rotation (no text or symbols)

Clear Stapler 1 jams in the stapler/stacker

1. Lift the jam access cover for the output slot, and gently remove any jammed paper.

3D mechanical assembly diagram showing internal components with a blue arrow indicating rotation (no text or symbols present)

1. Wait three seconds, and then open the front left door.
2. Pull the staple cartridge up and out to remove it.
3. Lift up the metal handle on the front of the staple cartridge.

3D diagram of an open computer case with a blue arrow indicating rotation or movement (no text or symbols present)

Diagram of a mechanical device with internal components and a magnified inset showing internal structure (no text or symbols)

3D diagram of a mechanical device with blue airflow arrow indicating direction (no text or symbols)

1. Remove any jammed staples from the staple cartridge.

2. Push down the metal handle on the front of the staple cartridge.

3D mechanical component diagram showing internal structure with blue flow arrow (no text or symbols)

3D diagram of a mechanical device with a blue arrow indicating downward motion (no text or symbols present)

1. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place.

Diagram of a mechanical device with an inset showing internal components (no text or symbols visible)

1. Close the front left door.

3D diagram of an open computer case with a blue arrow indicating a directional change or movement (no text or symbols present)

Clear stapler/stacker connection jams (hole-punch models only)

1. Open the top left door.

3D rendering of a printer with internal structure and blue arrow indicating rotation (no text or symbols)

1. Open the hole-punch door.
2. Turn the knob to align the arrows.
3. Lift the hole-punch unit.

3D rendering of an HP printer internal structure showing a blue arrow indicating the process (no text or symbols present)

3D rendering of a printer internal structure with a highlighted green component (no text or symbols visible)

3D rendering of a printer internal structure with a blue arrow indicating a process or operation (no text or symbols visible)

1. If paper is jammed in the bottom of the hole-punch unit, carefully remove it.

NOTE: Do not close the hole-punch unit yet.

1. Remove all paper from the top left door area.

2. Close the hole-punch unit.

NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.

3D mechanical assembly diagram showing internal components and directional arrows (no text or symbols)

3D rendering of an HP printer internal structure showing paper tray, printer casing, and printer slot (no text or symbols visible)

Diagram of a printer internal structure showing gear and fan assembly (no text or symbols)

1. Close the hole-punch door.

2. Close the top left door.

3D rendering of an HP printer internal structure showing a blue arrow indicating rotation or assembly (no text or symbols present)

3D rendering of a HP printer internal structure with a blue arrow indicating a component (no text or symbols visible)

Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory

The procedures to clear paper jams and staple jams in the booklet maker accessory and the booklet maker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Only the booklet maker with hole punch accessory is shown in the following tasks. Steps that apply only to the hole-punch model are clearly indicated.

• Clear top left door jams in the booklet maker
• Clear Stapler 1 jams in the booklet maker
• Clear front left door jams in the booklet maker
• Clear stapler 2 or 3 jams in the booklet maker

Clear top left door jams in the booklet maker

1. Open the top left door.

3D rendering of a printer with a blue arrow indicating rotation or change, showing internal structure and no visible text or symbols.

1. Hole punch models only: Open the hole-punch door.

3D rendering of an HP printer internal structure showing a tray, casing, and drive mechanism (no text or symbols visible)

1. Hole punch models only: Turn the knob to align the arrows.

2. Hole punch models only: Lift the hole-punch unit.

3. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it.

NOTE: Do not close the hole-punch unit yet.

3D rendering of a printer with internal components and a magnified inset showing a green mechanical component (no text or symbols visible)

3D rendering of a printer internal structure with a blue arrow indicating a process or operation (no text or symbols visible)

3D mechanical assembly diagram showing internal components and directional arrows (no text or symbols)

1. Lift the jam access cover for the output slot, and gently remove any jammed paper.

2. Remove all paper from the top left door area.

3. Hole punch models only: Close the hole-punch unit.

NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.

3D mechanical assembly diagram showing internal components with a blue arrow indicating rotation (no text or symbols)

3D rendering of an HP printer internal structure showing open lid, internal compartments, and a blue arrow indicating rotation (no text or symbols)

Diagram of a printer internal structure showing a green mechanical component and a blue arrow indicating rotation (no text or symbols present)

1. Hole punch models only: Close the hole-punch door.

2. Close the top left door.

3D rendering of an HP printer internal structure showing a closed lid and internal components, with a blue arrow indicating rotation (no text or symbols present)

3D rendering of a HP printer internal structure with a blue arrow indicating rotation (no text or symbols visible)

Clear Stapler 1 jams in the booklet maker

1. Lift the jam access cover for the output slot, and gently remove any jammed paper.

3D mechanical assembly diagram showing internal components with a blue arrow indicating rotation (no text or symbols)

1. Wait three seconds, and then open the front left door.
2. Pull the staple cartridge up and out to remove it.
3. Lift up the metal handle on the front of the staple cartridge.

3D diagram of an open computer case with a blue arrow indicating rotation or movement (no text or symbols present)

3D diagram of a computer interface showing internal components and a close-up view of the device (no text or symbols visible)

3D diagram of a mechanical device with blue airflow arrow indicating direction (no text or symbols)

1. Remove any jammed staples from the staple cartridge.

2. Push down the metal handle on the front of the staple cartridge.

3D mechanical component diagram showing internal structure with blue flow arrow (no text or symbols)

3D diagram of a mechanical device with a blue arrow indicating downward motion (no text or symbols present)

1. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place.

2. Close the front left door.

Diagram of a computer interface showing internal components and a magnified view of the device (no text or symbols present)

3D diagram of an open computer case with a blue arrow indicating a directional change or operation (no text or symbols present)

Clear front left door jams in the booklet maker

1. Open the front left door.

Diagram of an open computer case with a blue arrow indicating a directional change or movement (no text or symbols present)

1. Hole punch models only: Open the top left door.

2. Hole punch models only: Open the hole-punch door.

3. Hole punch models only: Turn the knob to align the arrows.

1. Hole punch models only: Lift the hole-punch unit.

2. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it.

3. Hole punch models only: Close the hole-punch unit.

NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.

3D mechanical assembly diagram showing internal components and a blue arrow indicating a motion or operation (no text or symbols present)

3D cutaway view of a computer tower showing internal components and directional arrows (no text or symbols)

Interior view of a printer or printer mechanism with green components and a blue arrow indicating motion (no text or symbols present)

1. Hole punch models only: Close the hole-punch door.

2. Hole punch models only: Close the top left door.

3. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jam-release handle to the left.

Interior view of a HP printer showing internal components and a blue arrow indicating a process (no text or symbols present)

3D mechanical assembly diagram showing internal components and a blue arrow indicating rotation (no text or symbols)

3D mechanical assembly diagram showing internal components and a blue directional arrow indicating motion (no text or symbols)

1. Move the upper jam-release lever to the right, and then remove any paper. Move the upper jam-release handle to the left.

2. Open the lower booklet door.

3. Turn the small jam-release knob counterclockwise.

3D mechanical assembly diagram showing internal components and a blue directional arrow indicating rotation (no text or symbols)

3D mechanical assembly diagram showing internal components and a blue-green directional arrow (no text or symbols)

Diagram of a mechanical device showing internal components and a highlighted green component with rotational arrows (no text or symbols)

1. Press the large jam-release knob, and then turn it clockwise.

2. Remove all paper from the lower booklet door area.

Diagram of a device interior showing a circular component with a blue arrow indicating rotation or motion, no text or symbols present.

3D cutaway view of a mechanical device showing internal components and a blue plastic component (no text or symbols visible)

1. Close the lower booklet door.

2. Close the front left door.

3D mechanical assembly diagram showing internal components and a blue arrow indicating a flow or movement (no text or symbols present)

3D diagram of an open computer case with a blue arrow indicating a directional change or operation (no text or symbols present)

Clear stapler 2 or 3 jams in the booklet maker

1. Open the front left door.

3D diagram of an open computer case with a blue arrow indicating a directional change or movement (no text or symbols present)

1. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jam-release handle to the left.

2. Grasp the green handle and pull the staple carriage out.

3. Pull the green handle of the stapler unit toward you and rotate it upward. Push the handle in to lock it in the open position.

3D mechanical assembly diagram showing internal components and a blue directional arrow (no text or symbols)

3D diagram of an open computer case with internal components and a blue arrow indicating direction (no text or symbols)

Technical diagram showing a mechanical assembly with labeled components and directional arrows indicating motion or flow.

1. Grasp the edges of each staple cartridge and firmly pull up to remove the staple cartridges from the staple cartridge unit.

2. Press down on the jam-release at the back of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples.

3. Press down on the front of the saddle-staple cartridge close it.

Top-down view of a mechanical assembly with green components and directional arrows indicating movement (no text or symbols)

Diagram illustrating vehicle steering wheel and gear assembly with numbered instructions and directional arrows

Mechanical assembly diagram showing a green and gray component with a blue arrow indicating a specific part (no text or symbols present)

1. Insert the staple cartridges.

2. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle.

Mechanical assembly diagram showing a green component with arrows indicating movement or force, surrounded by mechanical parts (no text or symbols present)

Technical diagram of a mechanical device with numbered components and directional arrows indicating motion or assembly.

1. Push the saddle-stitch carriage in.

NOTE: If the saddle-stitch carriage does not easily slide into the finisher, the staple unit is not closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit.

3D mechanical assembly diagram showing internal components with a blue arrow pointing to a component (no text or symbols visible)

1. Close the front left door.

3D diagram of an open computer case with a blue arrow indicating a directional change or operation (no text or symbols present)

Improve print quality

If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.

• Print from a different software program
- Check the paper-type setting for the print job
- Check toner-cartridge status
• Calibrate the product to align the colors
• Print a cleaning page
• Visually inspect the imaging-drum
- Check paper and the printing environment
• Check other print job settings
• Try a different print driver
• Set the individual tray alignment

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows)

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Check the paper type setting (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

4. Select a type from the Media Type drop-down list.
5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Step one: Print the supplies status page

1. From the Home screen on the product control panel, scroll to and touch the Supplies button.
2. The status of all supply items is listed on the screen.
3. To print or view a report of the status of all supply items, including the genuine HP part number for reordering the supply, touch the Manage Supplies button. Touch the Supplies Status button, and then touch either the Print or View button.

Step two: Check supplies status

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

1. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Calibrate the product to align the colors

Calibration is a product function that optimizes print quality.

Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.

2. Open the following menus:

3. Calibration/Cleaning
   Full Calibration

4. Touch the Start button to start the calibration process.

A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished.

1. Wait while the product calibrates, and then try printing again.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the product and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the product's paper path.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Touch Calibration/Cleaning, touch Cleaning Page, and then touch Print to print the page.

A Cleaning message displays on the product control panel. The cleaning process takes a few minutes to complete. Do not turn the product off until the cleaning process has finished. When it is finished, discard the printed page.

Visually inspect the imaging-drum

Follow these steps to inspect each imaging drum.

1. Remove the imaging drum from the product.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

1. If you see any scratches, fingerprints, or other damage on the imaging drum, replace it.
2. Reinstall the imaging drum, and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

• Always use a paper type and weight that this product supports.
- Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
• Use paper that has not been previously printed on.
• Use paper that does not contain metallic material, such as glitter.
- Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
• Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

• Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
  • Make sure the product is not exposed to temperatures or humidity outside of product specifications.
• Do not place the product in a confined space, such as a cabinet.
• Place the product on a sturdy, level surface.
• Remove anything that is blocking the vents on the product. The product requires good air flow on all sides, including the top.
• Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue inside the product.

Check other print job settings

When printing from a software program, follow these steps to try to resolve the issue by adjusting other print-driver settings.

Adjust color settings (Windows)

Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors on the printed page are not satisfactory.

Change the color theme

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.

5. Select a color theme from the Color Themes drop-down list.

6. Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.

7. Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when printing business graphics.
8. Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
9. Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.

• None: No color theme is used.
- Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com.

1. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Change the color options

1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.

• Automatic setting: Select this setting for most color print jobs
- Manual setting: Select this setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjustment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

1. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. Also use this option to print draft copies or to save color toner.
2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Try a different print driver

You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site. In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Download Drivers & Software. Enter the product name, and then select Search.

HP PCL 6 driver	Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driver	Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5	Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple product modelsPreferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6	Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface (GDI) for best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5

Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

3. General Settings

4. Print Quality
   • Image Registration

5. Select the tray that you want to adjust.

6. Touch the Print Test Page button, and then follow the instructions on the printed pages.

7. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary.
8. When you are satisfied with the results, touch the Save button to save the new settings.

Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

• Poor physical connection
• The computer is using the incorrect IP address for the product
• The computer is unable to communicate with the product
The product is using incorrect link and duplex settings for the network
• New software programs might be causing compatibility problems
• The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
4. If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.
b. Type ping followed by the IP address for your product.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.
c. If the window displays round-trip times, the network is working.

1. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.

Index

Symbols/Numerics

3,500-sheet high-capacity input tray clear jams 90

3,500-sheet high-capacity tray loading 27

3x500-sheet feeder jams 88

3x500-sheet trays loading 23

A

accessories

ordering 32

part number 34

AirPrint 60

B

bins, output

locating 5

Bonjour

identifying 64

booklet maker

delivery guides, locating 11

front left door, locating 11

hole punch, locating 11

jams 105

output bins, locating 11

output slot, locating 11

part number 34

staple jams 108, 117

stapler, locating 11

top left door, locating 11

browser requirements

HP embedded Web Server 64

C

calibrate

colors 123

cartridge

replacing 35

cleaning

paper path 124

color options

changing, Windows 125

color theme

changing, Windows 125

colors

calibrate 123

control panel

help 75

locating 5

locating features 8

covers

locating 5

D

deleting

stored jobs 57

document feeder

paper-feeding problems 78

double-sided printing

Mac 52

duplex printing

Mac 52

duplex printing (double-sided)

settings (Windows) 43

duplexer

locating 6

duplexing

manually (Mac) 52

manually (Windows) 45

E

easy-access USB printing 61

Embedded Web Server (EWS)

assigning passwords 70

features 64

network connection 64

energy use, optimizing 68

envelopes

loading in Tray 1 15

orientation 16

Ethernet (RJ-45)

locating 7

Explorer, versions supported

HP Embedded Web Server 64

F

FIH (foreign interface harness)

locating 7

file upload, Mac 65

firmware

update, Mac 66

fonts

upload, Mac 65

foreign interface harness (FIH)

locating 7

formatter

locating 6

front door

locating 5

fuser

jams 81

locating 5, 6

H

hard disks

encrypted 71

hardware integration pocket (HIP)

locating 5

Help button

locating 8

help, control panel 75

Hi-Speed USB 2.0 printing port

locating 7

HIP (hardware integration pocket)

locating 5

hole punch

setting default location 29

Home button

locating 8

HP Embedded Web Server (EWS)

features 64

network connection 64

HP ePrint 58

HP ePrint software 59

HP Utility 65

HP Utility for Mac

Bonjour 65

features 65

HP Utility, Mac 65

HP Web Jetadmin 67

HP Wireless Direct printing 58

I

imaging drums

components 38

locating 5

replacing 38

interface ports

locating 7

Internet Explorer, versions supported HP Embedded Web Server 64

IP Security 70

IPsec 70

J

jams

3,500-sheet high-capacity input tray 90

3x500-sheet feeder 88

auto-navigation 80

booklet maker 105

causes of 80

fuser 81

output-accessory bridge 93

right door 81

staple in hole punch accessory 98

stapler/stacker 95, 101, 111

staples in booklet maker 117

Tray 1 81

Tray 2 85

Jetadmin, HP Web 67

jobs, stored

creating (Windows) 54

deleting 57

Mac settings 56

printing 57

L

labels

printing (Windows) 49

LAN port

locating 7

Language Selection button locating 8

left door

locating 6

loading

paper in 3x500-sheet trays 23

paper in the 3,500-sheet high-capacity tray 27

paper in Tray 1 15

paper in Tray 2 19

local area network (LAN)

locating 7

M

Mac driver settings

Job Storage 56

Macintosh

HP Utility 65

manual duplex

Mac 52

Windows 45

memory

included 2

memory chip (imaging drum)

locating 38

memory chip (toner)

locating 35

mobile printing solutions 2

model number

locating 6

multiple pages per sheet

printing (Mac) 52

printing (Windows) 47

N

Netscape Navigator, versions

supported

HP embedded Web Server 64

Network button

locating 8

networks

HP Web Jetadmin 67

supported 2

0

on/off button

locating 5

online help, control panel 75

operating systems (OS)

supported 2

ordering

supplies and accessories 32

OS (operating system)

supported 2

output bins

locating 5

output-accessory bridge

jams 93

P

pages per minute 2

pages per sheet

selecting (Mac) 52

selecting (Windows) 47

paper

3,500-sheet high-capacity tray 27

jams 80

loading 3x500-sheet trays 23

loading Tray 1 15

loading Tray 2 19

selecting 124

Tray 1 paper orientation 16

Tray 2 orientation 20, 25

paper jams

3,500-sheet high-capacity input tray 90

3x500-sheet feeder 88

booklet maker 105

fuser 81

output-accessory bridge 93

right door 81

stapler/stacker 95, 101, 111

Tray 1 81

Tray 2 85

paper pickup problems

solving 78

paper types

selecting (Mac) 53

selecting (Windows) 49

paper, ordering 32

part numbers

accessories 34

replacement parts 32

staple cartridges 32

supplies 32

toner cartridge 32

ports

locating 7

power connection

locating 6

power switch

locating 5

print on both sides

Mac 52

Windows 45

printing

from USB storage accessories 61

stored jobs 57

printing on both sides

settings (Windows) 43

R

replacement parts

part numbers 32

replacing

imaging drums 38

toner cartridges 35

restore factory settings 74

right door

jams 81

locating 5

RJ-45 port

locating 7

S

security

encrypted hard disk 71

serial number

locating 6

settings

restore factory 74

Sign in

control panel 70

Sign In button

locating 8

Sign Out button

locating 8

Sleep button

locating 8

software

HP Utility 65

special paper

printing (Windows) 49

speed, optimizing 68

stacker

staple jams 98

staple cartridges

part numbers 32

staple jams

booklet maker 108, 117

stapler/stacker 98

stapler

locating 10

setting default staple location 29

stapler/stacker

front left door, locating 10

hole punch, locating 10

jams 95, 101, 111

output bins, locating 10

output slot, locating 10

part number 34

staple jams 98

top left door, locating 10

stapling

setting default location 29

status

HP Utility, Mac 65

status of product 8

Stop button

locating 8

storage, job

Mac settings 56

stored jobs

creating (Mac) 56

creating (Windows) 54

deleting 57

printing 57

storing jobs

with Windows 54

supplies

low threshold settings 76

ordering 32

part numbers 32

replacing imaging drums 38

replacing toner cartridges 35

status, viewing with HP Utility for Mac 65

using when low 76

supplies status 123

system requirements

HP Embedded Web Server 64

T

toner cartridge

low threshold settings 76

part numbers 32

using when low 76

toner cartridges

components 35

locating 5

replacing 35

toner-cartridge status 123

transparencies

printing (Windows) 49

Tray 1

jams 81

paper orientation 16

Tray 2

jams 85

loading 19

paper orientation 20, 25

trays

capacity 2

configure 14

included 2

locating 5

troubleshooting

jams 80

network problems 128

paper feed problems 78

wired network 128

two-sided printing

settings (Windows) 43

U

USB port

enabling 61

locating 7

USB storage accessories

printing from 61

W

Web browser requirements

HP Embedded Web Server 64

Web sites

HP Web Jetadmin, downloading

67

© 2013 Hewlett-Packard Development Company, L.P.

www.hp.com