LaserJet M2727NFS - Printer HP - Free user manual and instructions

USER MANUAL LaserJet M2727NFS HP

Line drawing of a generic printer with control panel and paper tray (no text or symbols)

HP LaserJet M2727 mfp

User Guide

Copyright and License

© 2007 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Edition 2, 4/2009

Part number: CB532-90949

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Adobe ^® , Acrobat ^® , and PostScript ^® are trademarks of Adobe Systems Incorporated.

Microsoft ^® , Windows ^® , and Windows NT ^® are U.S. registered trademarks of Microsoft Corporation.

UNIX ^® is a registered trademark of The Open Group.

Table of contents

1 Product basics

Product comparison 2

Product features .... 3

Product walkaround 4

Front view 4

Back view 4

Interface ports 5

Serial number and model number location 5

Supported operating systems 6

Supported product software 6

Software included with the product 6

Supported printer drivers 7

2 Control panel

Control-panel walkaround 10

Control-panel menus 11

Use the control-panel menus 11

Control-panel main menus 11

3 Software for Windows

Supported operating systems for Windows 22

Supported printer drivers for Windows 22

Select the correct printer driver for Windows 22

Priority for print settings 23

Change printer-driver settings for Windows 23

Software installation types for Windows 24

Remove software for Windows 24

Supported utilities for Windows 25

HP ToolboxFX 25

Embedded Web server 25

HP Web Jetadmin 25

Other Windows components and utilities 25

Software for other operating systems 26

4 Use the product with Macintosh

Software for Macintosh 28

Supported operating systems for Macintosh 28

Supported printer drivers for Macintosh 28

Priority for print settings for Macintosh 28

Change printer-driver settings for Macintosh 28

Software installation types for Macintosh 29

Remove software from Macintosh operating systems 30

Supported utilities for Macintosh 30

Use features in the Macintosh printer driver 32

Print 32

Scan from the product and HP Director (Macintosh) 35

Scanning tasks 35

Fax a document from a Macintosh computer 36

5 Connectivity

Connect the product directly to a computer with USB 38

Printer sharing disclaimer 38

Supported network operating systems 38

Supported network protocols 39

Install the product on a network 40

Configure the network product 41

View settings 41

Change settings 41

IP address 42

Link speed setting 42

6 Paper and print media

Understand paper and print media use 46

Supported paper and print media sizes 47

Special paper or print media guidelines 48

Load paper and print media 49

Tray 1 49

Tray 2 or 3 50

Configure trays 51

Change tray selection 51

7 Print tasks

Change the print driver to match the media type and size 54

Supported paper types and tray capacity 54

Get help for any print option 55

Cancel a print job 56

Create booklets 57

Change print-quality settings 57

Change print density 57

Print on special media 58

Use different paper and print covers 59

Print a blank first page 59

Resize documents 60

Select a paper size 60

Select a paper source 60

Select a paper type 60

Set the print orientation 61

Use watermarks 61

Save toner 61

Create and use printing shortcuts in Windows 62

Print on both sides of the paper (duplex printing) 63

Use automatic duplex printing 63

Print on both sides manually 63

Print multiple pages on one sheet of paper in Windows 64

Economy settings 65

EconoMode 65

Archive print 65

Fonts 65

Select fonts 65

Print lists of available fonts 65

8 Copy

Load originals 68

Use copy 69

One-touch copy 69

Multiple copies 69

Cancel a copy job 70

Reduce or enlarge copies 70

Change the copy-collation setting 71

Copy settings 72

Copy quality 72

Define custom copy settings 74

Copy onto media of different types and sizes 74

Restore the copy-settings defaults 76

Copy a book 76

Copy photos 76

Copy mixed-size originals 78

Duplex (two-sided) copy jobs 78

Copy two-sided documents automatically 78

Copy two-sided documents manually 79

9 Scan

Load originals for scanning 82

Use scan 83

Scan methods 83

Use the Scan To feature 85

Canceling a scan job 86

Scan settings 87

Scan file format 87

Scanner resolution and color 87

Scan quality 88

Scan a book 90

Scan a photo 91

10 Fax

Fax features 94

Setup 95

Install and connect the hardware 95

Configure fax settings 97

Manage the phone book 99

Set fax polling 103

Security 103

Change fax settings 105

Set the sound-volume settings 105

Send fax settings 105

Receive fax settings 110

Use fax 116

Fax software 116

Cancel a fax 116

Delete faxes from memory 117

Use fax on a DSL, PBX, ISDN, or VoIP system 117

Send a fax 118

Receive a fax 127

Solve fax problems 129

Fax error messages 129

Fax memory is retained when there is a loss of power 132

Fax logs and reports 133

Change error correction and fax speed 135

Problems sending faxes 136

Problems receiving faxes 138

Performance problems 140

11 Manage and maintain the product

Information pages 142

HP ToolboxFX 144

View HP ToolboxFX 144

Status 144

Alerts 145

Fax 145

Help 148

System Settings 149

Print Settings 151

Network Settings 152

Embedded Web server 153

Features 153

Use HP Web Jetadmin software 154

Security features 154

Secure the embedded Web server 154

Lock the control-panel menus 154

Private receive 154

Use the convenience stapler (HP LaserJet M2727nfs mfp only) 155

Staple documents 155

Load staples 156

Manage supplies 157

Check and order supplies 157

Replace supplies 159

Clean the product 162

Firmware updates 165

12 Problem solve

Problem-solving checklist 168

Restore the factory-set defaults 169

Control-panel messages 170

Alert and warning messages 170

Critical error messages 174

Control-panel display problems 176

Clear jams 176

Causes of jams 176

Where to look for jams 177

Clear jams from the ADF 177

Clear jams from the input-tray areas 180

Clear jams from the duplexer 183

Clear jams from the output-bin areas 185

Clear jams from the print-cartridge area 187

Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only) 188

Avoid repeated jams 189

Solve image-quality problems 190

Print problems 190

Copy problems 197

Scan problems 201

Fax problems 203

Optimize and improve image quality 204

Solve convenience stapler problems 206

Solve connectivity problems 206

Solve direct-connection problems 206

Network problems 206

Solve software problems 208

Solve common Windows problems 208

Solve common Macintosh problems 208

Solve PostScript (PS) errors 210

Appendix A Accessories and ordering information

Supplies 214

Memory 214

Cable and interface accessories 214

Paper-handling accessories 214

User-replaceable parts 215

Appendix B Service and support

Hewlett-Packard limited warranty statement 217

Customer self repair warranty service 218

Print cartridge limited warranty statement 219

HP Customer Care 220

Online Services 220

Telephone support 220

Software utilities, drivers, and electronic information 220

HP direct ordering for accessories or supplies 220

HP service information 220

HP service agreements 220

HP ToolboxFX 221

HP support and information for Macintosh computers 221

HP maintenance agreements 221

On-site service agreements 221

Repacking the device 221

Extended warranty 222

Appendix C Specifications

Physical specifications 224

Electrical specifications 224

Power consumption 224

Environmental specifications 225

Acoustic emissions 225

Appendix D Regulatory information

FCC compliance 228

Environmental product stewardship program 229

Protecting the environment 229

Power consumption 229

Toner consumption 229

Paper use 229

Plastics 229

HP LaserJet print supplies 229

Return and recycling instructions 230

Paper 230

Material restrictions 230

Disposal of waste equipment by users in private households in the European Union .... 231

Material Safety Data Sheet (MSDS) 231

For more information 232

Telephone Consumer Protection Act (United States) 233

IC CS-03 requirements 233

EU statement for telecom operation 234

New Zealand telecom statements 234

Declaration of conformity 235

Safety statements 236

Laser safety 236

Canadian DOC regulations 236

EMI statement (Korea) 236

Laser statement for Finland 237

Substances table (China) 237

Glossary 239

Index 243

1 Product basics

Product comparison
Product features
Product walkaround
• Supported operating systems
• Supported product software

Product comparison

The product is available in the following configurations.

Line drawing of a printer with control panel and paper feed (no text or symbols)

Line drawing of a printer with lid and control panel (no text or symbols)

HP LaserJet M2727nf mfp

• Prints letter-size pages at speeds up to 27 pages per minute (ppm) and A4-size pages at speeds up to 26 ppm.

• PCL 5 and PCL 6 printer drivers and HP postscript level 3 emulation.

- Tray 1 holds up to 50 sheets of print media or up to 5 envelopes.

• Tray 2 holds up to 250 sheets of print media.

• Optional 250-sheet input tray (tray 3) available.

• Automatic two-sided (duplex) printing, fax receiving, and copying.

• Average yield for the standard black print cartridge is 3,000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.

• Average yield for the high-capacity print cartridge is 7,000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.

• Hi-Speed USB 2.0 port and 10/100 Base-T network port.

V.34 fax modem and 8-megabyte (MB) flash fax-storage memory.

• Two RJ-11 fax phone line ports

64-MB random-access memory (RAM).

- Flatbed scanner and 50-page automatic document feeder (ADF).

• One available DIMM slot for memory expansion (up to 320 MB).

HP LaserJet M2727nfs mfp

HP LaserJet M2727nf mfp, plus:

• Additional 250-sheet input tray (tray 3) included.

- Convenience stapler.

Product features

Performance	Prints up to 27 ppm (letter) or 26 ppm (A4).
Print quality	1,200 dots per inch (dpi) with Image REt 2400 text and graphics.Adjustable settings to optimize print quality.The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics.
Fax	Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and delayed-fax features.
Copy	Includes ADF that allows faster, more efficient copy jobs with multiple-page documents.
Scan	The product provides 1,200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-size scanner glass.The product provides 300 ppi, 24-bit full-color scanning from the automatic document feeder (ADF).Includes an ADF that allows faster, more efficient scan jobs with multiple-page documents.
Staple	The HP LaserJet M2727nfs includes a convenience stapler for fast and convenient stapling of up to 20 sheets of 80 g/m^2 or 20 lb media at the product.Large-capacity replaceable staple cassette holds 1,500 staples.
Networking	TCP/IPIPv4IPv6
Printer driver features	Fast printing performance, built-in Intellifont and TrueType scaling technologies, and advanced imaging capabilities are benefits of the PCL 6 printer language.
Interface connections	Hi-Speed USB 2.0 port.10/100 Base-T ethernet network port (RJ-45).RJ-11 fax/phone cable ports.
Economical printing	N-up printing (printing more than one page on a sheet).Two-sided printing using the automatic duplexer.EconoMode setting.
Supplies	A supplies status page that displays the amount of life remaining in the print cartridge.Authentication for HP print cartridges.Enabled supplies-ordering capability.
Accessibility	Online user guide that is compatible with text screen-readers.Print cartridges can be installed and removed by using one hand.All doors and covers can be opened by using one hand.

Product walkaround

Front view

5 4 3 2 1 6 7 8 9 10

1 Tray 2
2 Tray 1
3 Print-cartridge door latch
4 Top (face-down) output bin
5 Control panel
6 Automatic document feeder (ADF) input tray
7 Automatic document feeder (ADF) output bin
8 Convenience stapler (HP LaserJet M2727nfs mfp only)
9 Power switch
10 Optional tray 3 (standard on the HP LaserJet M2727nfs mfp)

Back view

12 13 11 14

11 Power connector
12 Rear output door (face-up output bin for the straight-through output path)
13 DIMM door
14 Interface ports

Interface ports

The product has a 10/100 Base-T (RJ-45) network port, a Hi-Speed USB 2.0 port, and fax ports.

Diagram showing three connected electrical connectors with numbered labels and green arrows indicating connection points.

1 Hi-Speed USB 2.0 port
2 Network port
3 Fax ports

Serial number and model number location

The serial number and product model number label is on the rear output bin door at the back of the product.

Diagram of a printer with labeled buttons and a magnified view showing internal components and labels.

Supported operating systems

The product supports the following operating systems:

Full software installation

• Windows XP (32-bit and 64-bit)

• Windows Vista (32-bit and 64-bit)

• Mac OS X v10.3, v10.4, and later

Print and scan driver

Windows 2000

• Windows 2003 Server (32-bit and 64-bit)

Printer driver only

Linux (Web only)

• UNIX model scripts (Web only)

NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported product software

Software included with the product

There are several options for completing a recommended install. Easy Install will complete the installation with default settings. Advanced Install allows you to select custom settings and choose the components that are installed.

Recommended installation for Windows

HP drivers

。 PCL 6 printer driver

。 Scan driver

HP MFP software

。 HP ToolboxFX

。 HP LaserJet Scan program

- HP Send Fax program and driver

HP Fax Setup Wizard

。 Uninstall program

HP Update program

• HP Customer Participation Program

• Shop for HP Supplies program

• Other programs

Readiris OCR (not installed with other software; separate installation is required)

Express installation (USB or network)

The following software is included with an Express installation:

PCL 6 printer driver
• HP LaserJet Scan program and driver

NOTE: Express installation supports faxing by using the control panel.

NOTE: PCL 5 and HP postscript level 3 emulation drivers can be installed using the Microsoft Add Printer wizard.

Macintosh software

• HP Product Setup Assistant
HP Device Configuration
HP Uninstaller
HP LaserJet software

。 HP Scan
。 HP Director
Fax program
Scan to e-mail program
a HP Photosmart

Supported printer drivers

Operating system	PCL 5	PCL 6	HP postscript level 3 emulation
Windows	√1	√	√1
Mac OS X v10.3, v10.4, and later			√
Linux2			√

1 Driver can be installed by using the Microsoft Add Printer wizard, too.

2 For Linux, download the HP postscript level 3 emulation driver from www.hp.com/go/linuxprinting.

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

2 Control panel

• Control-panel walkaround
• Control-panel menus

Control-panel walkaround

1	Fax controls. Use the fax controls to change commonly used fax settings.
2	Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial telephone numbers for faxing.
3	Setup and cancel controls. Use these controls to select menu options, determine the product status, and cancel the current job.
4	Copy controls. Use these controls to change commonly used default settings and to start copying.
5	Scan controls. Use these controls to scan to e-mail or to a folder.

Control-panel menus

Use the control-panel menus

To gain access to the control-panel menus, use the following steps.

1. Press Setup.
2. Use the arrow buttons to navigate the listings.

- Press OK to select the appropriate option.

- Press Cancel to cancel an action or return to the Ready state.

Control-panel main menus

These menus are available from the control-panel main menu:

• Use the Fax Job status menu to display a list of all faxes that are waiting to be sent, or have been received but are waiting to be printed, forwarded, or uploaded to the computer.
• Use the Fax functions menu to configure fax functions such as scheduling a delayed fax, cancelling the Receive to PC mode, reprinting faxes that were previously printed, or printing faxes that are stored in memory.
• Use the Copy setup menu to configure basic copy default settings such as contrast, collation, or the number of copies printed.
  • Use the Reports menu to print reports that provide information about the product.
• Use the Fax setup menu to configure the fax phone book, the outgoing and incoming fax options, and the basic settings for all faxes.
• Use the System setup menu to establish basic product settings such as language, print quality, or volume levels.
  • Use the Network config menu to configure network settings such as TCP/IP configuration.
• Use the Service menu to restore default settings, clean the product, and activate special modes that affect print output.

NOTE: To print a detailed list of the entire control-panel menu and its structure, print a menu map. See Information pages on page 142.
Table 2-1 Fax Job status menu

Menu item Description

Fax Job status Displays pending fax jobs, and allows you to cancel pending fax jobs.

Table 2-2 Fax functions menu

Menu item Description
Send fax later Allows a fax to be sent at a later time and date.
Stop Recv to PC	Disables theReceive to PCsetting that allows a computer to upload all current faxes that have not been printed and all future faxes received by the product.
Reprint last Reprints the faxes that are stored in the product memory.
Polling receive	Allows the product to call another fax machine that has polling send enabled.
Clear saved faxes Clears all faxes in the product memory.

Table 2-3 Copy setup menu

Menu item Sub-menu item Description
Default Quality Mixed		Sets the default copy quality.
	Picture
	Film photo
	Text
Def. light/dark Sets the default contrast option.
Def. Collation On		Sets the default collation option.
	Off
Def. # of copies	(Range: 1-99)	Sets the default number of copies.
Def. Reduce/Enlrg Original=100%		Sets the default percentage to reduce or enlarge a copied document.
	Lgl->Ltr=78%
	Lgl->A4=83%
	A4->Ltr=94%
	Ltr->A4=97%
	Full Page=91%
	Fit to page
	2 pages/sheet
	4 pages/sheet
	Custom:25-400%
Def. Tray Select Auto select		Sets the default input paper tray.
	Tray 1
	Tray 2
	Tray 3 (if the tray is installed)
Default 2-sided 1 to 1 sided		Sets the default input scan format and the default output format. Two-sided printing is supported from the ADF only.
	1 to 2 sided
	2 to 2 sided
	2 to 1 sided
Def. Copy Draft	On	Sets the default draft mode option.

Table 2-3 Copy setup menu (continued)

Menu item Sub-menu item Description
Off
Def. Multi-page On	Sets the default multi-page flatbed copy option.
Off
Restore defaults	Sets all customized copy settings to the factory default values.

Table 2-4 Reports menu

Menu Item	Sub-menu item	Sub-menu item	Description
Demo page			Prints a page that demonstrates print quality.
Fax Reports Fax Confirmation Never			Sets whether or not the product prints a confirmation report after a successful sending or receiving job.
	Every fax
	Send fax only
	Receive fax
	Include 1st page On		Sets whether or not the product includes a thumbnail image of the first page of the fax on the report.
	Off
	Fax Error Report Every error		Sets whether or not the product prints a report after a failed sending or receiving job.
	Send Error
	Receive Error
	Never
	Last Call Report		Prints a detailed report of the last fax operation, either sent or received.
	Fax Activity log	Print log now	Print log now: Prints a list of the faxes that have been sent from or received by this product.
		Auto Log Print	Auto Log Print: Select On to automatically print a report after every fax job. Select Off to turn off the automatic print feature.
	PhoneBook report		Prints a list of the speed dials that have been set up for this product.
	Block Fax list		Prints a list of phone numbers that are blocked from sending faxes to this product.
	Billing report		Prints a list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. This menu item appears only when the billing codes feature is turned on.
	All fax reports		Prints all fax-related reports.
Menu structure			Prints a control-panel menu layout map. The active settings for each menu are listed.
Config report			Prints a list of all the product settings. Includes network information when the product is connected to the network.
Supplies status			Prints the print-cartridge status. Includes the following information:Estimated pages remainingSerial numberNumber of pages printed
Network report	Displays status for:		Network hardware configurationEnabled featuresTCP/IP and SNMP informationNetwork statistics
Usage page			Displays the number of pages printed, faxed, copied, and scanned by the product.
PCL font list			Prints a list of all installed PCL 5 fonts.
PS font list			Prints a list of all installed PS fonts.
PCL6 font list			Prints a list of all installed PCL 6 fonts.
Service page	Displays supported paper types, copy settings, and miscellaneous product settings.

Table 2-5 Fax setup menu

Menu Item	Sub-menu item	Sub-menu item	Description
Fax Header Your fax number		Sets the identifying information that is sent to the receiving product.
	Company name
Phone Book	Individual setup	Add/Edit Delete	Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries.
	Group setup	Add/Edit group Delete group Del. # in group
	Delete all
Fax Send setup Def. Resolution Fine
Fax Recv. setup Answer mode Automatic			Sets the type of answer mode. The following options are available:
		TAM	Automatic: The product automatically answers an incoming call on the configured number of rings.
		Fax/Tel
		Manual	TAM: A telephone answering machine (TAM) is attached to the Aux phone port of the product. The product will not pick up any incoming call, but only listen for fax tones after the answering machine has picked up the call.Fax/Tel: The product must automatically pick up the call and determine if the call is a voice or fax call. If the call is a fax call, the product handles the call as usual. If the call is a voice call, an audible synthesized ring is generated to alert the user of an incoming voice call.Manual: The user must press the Start Fax button or use an extension phone to make the product answer the incoming call.
	Rings to answer	(Range of 1-9)	Sets the number of rings that must occur before the fax modem answers.
	Answer Ring Type All Rings		Allows a user to have two or three phone numbers on a single line, each with a different ring pattern (on a phone system with distinctive-ring service).
		Single
		Double	All Rings: The product answers any calls that come through the telephone line.
		Triple	Single: The product answers any calls that produce a single-ring pattern.Double: The product answers any calls that produce a double-ring pattern.Triple: The product answers any calls that produce a triple-ring pattern.Double&Triple: The product answers any calls that produce a double-ring or triple-ring pattern.
		Double&Triple
	Extension Phone On		When this feature is enabled, the user can press the 1-2-3 buttons on the extension phone to cause the product to answer an incoming fax call.
		Off
	Silence Detect On		Sets whether the product can receive faxes from older model fax machines that do not emit the initial fax tones used during fax transmission.
		Off
	Fit to page On		Shrinks faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page. If this feature is set to Off, faxes larger than Letter or A4 will print on multiple pages.
		Off
	Stamp faxes On		Sets product to add the date, time, sender's phone number, and page number to each page of the faxes that this product receives.
		Off
	Forward fax On		Sets product to send all received faxes to another fax machine.
		Off
Block faxes Add entry		Delete entryClear all	Modifies the blocked fax list. The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with job-accounting information.
	Private receive On	Off	Setting Private receive to On requires the user to have set a password in product security. After the password is set, the following options are set:Private receive is turned on.All old faxes are deleted from memory.Fax forwarding or Receive to PC are set to On and are not allowed to be set.All incoming faxes are stored in memory.
		Print faxes	Prints stored faxes when the private-receive feature is on.This menu item appears only when the private-receive feature is turned on.
	Reprint faxes On	Off	Sets whether all received faxes stored in available memory can be reprinted.
	F/T ring time 20	304070	Sets when the product should stop sounding the Fax/Tel audible ring to notify the user of an incoming voice call.
	Print duplex On	Off	Sets whether all received faxes are printed using both sides of the paper.
All faxes Error correction On		Off	Sets whether the product sends or receives the error portion again when a fax transmission error occurs.
	Fax Speed Fast(V.34)	Medium(V.17)Slow(V.29)	Increases or decreases the allowed fax communication speed.

Table 2-6 System setup menu

Menu Item	Sub-menu item	Sub-menu item	Description
Language (List of available control-panel display languages.)		Sets the language in which the control panel displays messages and product reports.
Paper setup Def. paper size Letter			Sets the size for printing internal reports or any print job that does not specify a size.
			A4Legal
			Def. paper type Lists available media types.
			Tray 1 Paper type
			Tray 2 Sets the default paper size type for tray 2.
			Tray 3 Sets the default size and type for optional tray 3. This menu item appears only if tray 3 is installed.
			Paper out action Wait foreverCancelOverride

Table 2-7 Service menu

Menu item Sub-menu item Description
Print T.30 trace Never		Prints or schedules a report that is used to troubleshoot fax transmission issues.
	If error
	At end of call
	Now
Cleaning mode		Cleans the product when specks or other marks appear on printed output. The cleaning process removes dust and excess toner from the paper path.When selected, the product prompts you to load plain Letter or A4 paper in tray 1. Press OK to begin the cleaning process. Wait until the process completes. Discard the page that prints.
USB speed High		Sets the USB speed.
	Full
Less paper curl On		When printed pages are consistently curled, this option sets the product to a mode that reduces curl.The default setting is Off.
	Off
Archive print On		When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting.The default setting is Off.
	Off
Restore defaults Sets all customized settings to the factory default values.

Table 2-8 Network config menu

Menu item Sub-menu Item Description
TCP/IP config Automatic	Manual	Automatic automatically configures all the TCP/IP settings via DHCP, BootP or AutoIP.Manual requires you to manually configure the IP address, subnet mask, and default gateway.The control panel prompts you to specify values for each address section. Use the arrow buttons to increase or decrease the value. Press OK to accept the value and move the cursor to the next field.As each address is completed, the product prompts for address confirmation before moving to the next one. After all three addresses are set, the product automatically restarts.
Link speed Automatic	10T Full	Sets the link speed manually if needed.After setting the link speed, the product automatically restarts.
	10T Half
	100TX Full
	100TX Half
Auto crossover On		Sets the auto crossover function.
Menu item Sub-menu item Description
	Off
Network services IPv4		Sets whether the product will use either IPv4 or IPv6 protocol.
	IPv6
Show IP Address Yes		Sets whether the product displays the IP address on the control panel.
	No
Restore defaults		Resets all network configurations to their factory defaults.

3 Software for Windows

• Supported operating systems for Windows
• Supported printer drivers for Windows
- Select the correct printer driver for Windows
• Priority for print settings
• Change printer-driver settings for Windows
• Software installation types for Windows
- Remove software for Windows
• Supported utilities for Windows
• Software for other operating systems

Supported operating systems for Windows

The product supports the following Windows operating systems:

Full software installation

• Windows XP (32-bit and 64-bit)

• Windows Vista (32-bit and 64-bit)

Print and scan driver

Windows 2000

• Windows 2003 Server (32-bit and 64-bit)

Supported printer drivers for Windows

PCL 5
PCL 6
• PS level 3 emulation

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

Select the correct printer driver for Windows

Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages.

• Use the PCL 6 printer driver for the best overall performance.
• Use the PCL 5 printer driver for general office printing.
- Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support.

Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

• Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
• Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.
• Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software.
• Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
• Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change printer-driver settings for Windows

To change the settings for all print jobs until the software program is closed	To change the default settings for all print jobs	To change the device configuration settings
1. On the File menu in the software program, click Print.2. Select the driver, and then click Properties or Preferences.The steps can vary; this procedure is most common.	1. Click Start, click Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP Professional and Server 2003) or Printers and Other Hardware Devices (Windows XP Home).For Windows Vista, click Start, click Control Panel, and then click Printer.2. Right-click the driver icon, and then select Printing Preferences.	1. Click Start, click Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP Professional and Server 2003) or Printers and Other Hardware Devices (Windows XP Home).For Windows Vista, click Start, click Control Panel, and then click Printer.2. Right-click the driver icon, and then select Properties.3. Click the Device Settings tab.

Software installation types for Windows

The following software installation types are available:

• Recommended. Installs the full software solution.
- Express. Installs the printer drivers only. There is an express option for USB-connected products and another express option for network-connected products.
- Custom. Use the Custom installation to select which software and drivers to install.

Remove software for Windows

1. Click Start, and then click Programs or All Programs.
2. Click HP, and then click HP LaserJet M2727.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.

Supported utilities for Windows

HP ToolboxFX

The HP ToolboxFX is a program that you can use for the following tasks:

• Checking the device status
  • Checking the supplies status
• Setting up alerts
  • Viewing device documentation
  • Gaining access to troubleshooting and maintenance tools

HP ToolboxFX is installed during the Recommended software installation from the product CD-ROM.

For more information, see View HP ToolboxFX on page 144.

Embedded Web server

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a network-connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 142.)

For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 153.

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for network-connected printers within an intranet, and it should be installed only on the network administrator's computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.

When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

Other Windows components and utilities

• Software installer — automates the printing system installation
• Online Web registration

• HP Customer Participation Program
HP Update

Software for other operating systems

OS Software
UNIX	For HP-UX and Solaris networks, go towww.hp.com/support/net_printingto download the HP Jetdirect printer installer for UNIX.
Linux	For information, go towww.hp.com/go/linuxprinting.

4 Use the product with Macintosh

• Software for Macintosh
• Use features in the Macintosh printer driver
• Scan from the product and HP Director (Macintosh)
• Fax a document from a Macintosh computer

Software for Macintosh

Supported operating systems for Macintosh

The device supports the following Macintosh operating systems:

• Mac OS X v10.3, v10.4 and later

NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported printer drivers for Macintosh

The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.

Priority for print settings for Macintosh

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

• Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
• Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.
• Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software.
• Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
• Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change printer-driver settings for Macintosh

To change the settings for all print jobs until the software program is closed	To change the default settings for all print jobs	To change the device configuration settings
1. On the File menu, click Print.2. Change the settings that you want on the various pop-up menus.	1. On the File menu, click Print.2. Change the settings that you want on the various pop-up menus.3. On the Presets pop-up menu, click Save as and type a name for the preset.These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.	1. In the Finder, on the Go menu, click Applications.2. Open Utilities, and then open Printer Setup Utility.3. Click on the print queue.4. On the Printers menu, click Show Info.5. Click the Installable Options menu.NOTE:Configuration settings might not be available in Classic mode.

Software installation types for Macintosh

Install Macintosh software for direct connections (USB)

1. Connect a USB cable between the device USB port and the computer USB port. Use a standard 2-meter (6.56-foot) USB cable.
2. Insert the device CD into the CD-ROM drive and run the installer. If the CD menu does not run automatically, double-click the CD icon on the desktop.

3. Double-click the Installer icon in the HP LaserJet Installer folder.

4. Follow the instructions on the computer screen.

USB printer queues are created automatically when the device is attached to the computer. However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. Complete the following steps to change the queue PPD.

1. On the computer hard drive, open Applications, open Utilities, and then open Printer Setup Utility.

2. Select the correct printer queue, and then click Show Info to open the Printer Info dialog box.

3. In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is selected, select the correct PPD for the device.

4. Print a test page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, see the installation notes or late-breaking readme files on the device CD or the flyer that came in the box for help.

Install Macintosh software for networks

1. Connect the network cable between the HP Jetdirect print server and a network port.
2. Insert the CD into the CD-ROM drive. If the CD does not run automatically, double-click the CD icon on the desktop.
3. Double-click the Installer icon in the HP LaserJet Installer folder.
4. Follow the instructions on the computer screen.

5. On the computer hard drive, open Applications, open Utilities, and then open Printer Setup Utility.

6. Click Add Printer.

7. Select Rendezvous or Bonjour as the connection type.

NOTE: Depending on product configuration, Appletalk or IP Printing might also be available.

1. Select the device from the list.
2. Click Add Printer.
3. Close the Print Center or the Printer Setup Utility.

Remove software from Macintosh operating systems

To remove the software from a Macintosh computer, drag the PPD files to the trash can.

Supported utilities for Macintosh

Embedded Web server

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a network-connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 142.)

For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 153.

Macintosh Configure Device

Macintosh Configure Device is a Web-based program that provides access to information about the product (for example, information about supplies status and product settings). Use Macintosh Configure Device to monitor and manage the product from the computer

NOTE: You must perform a complete software installation to use Macintosh Configure Device.

• Check the product status and print information pages.
• Check and change product system settings.
• Check default print settings.
• Check and change fax settings, including fax send, fax receive, fax phone book and speed-dial settings, and fax reports.
• Check and change network settings, including IP configuration, Advanced, mDNS, SNMP, network configuration, and password.

You can view Macintosh Configure Device when the product is directly connected to your computer or when it is connected to the network.

NOTE: You do not have to have Internet access to open and use Macintosh Configure Device.

View Macintosh Configure Device when the product is directly connected to the computer

1. Open HP Director by clicking the HP Director icon in the dock.
2. In HP Director, click Settings.
3. Select Configure device to open the Macintosh Configure Device home page in a browser.

View Macintosh Configure Device when the product is connected to a network

1. Open one of the following supported Web browsers:

2. Safari 1.2 or later
   • Microsoft Internet Explorer 5.0 or later
   • Netscape Navigator 4.75 or later

3. Opera 6.05 or later

4. Enter the IP address of the product into the Web browser to open the Macintosh Configure Device home page.

Use features in the Macintosh printer driver

Print

Create and use printing presets in Macintosh

Use printing presets to save the current printer driver settings for reuse.

Create a printing preset

1. On the File menu, click Print.
2. Select the driver.
3. Select the print settings.
4. In the Presets box, click Save As..., and type a name for the preset.
5. Click OK.

Use printing presets

1. On the File menu, click Print.
2. Select the driver.
3. In the Presets box, select the printing preset that you want to use.

NOTE: To use printer-driver default settings, select Factory Default.

Resize documents or print on a custom paper size

You can scale a document to fit on a different size of paper.

1. On the File menu, click Print.
2. Open the Paper Handling menu.
3. In the area for Destination Paper Size, select Scale to fit paper size, and then select the size from the drop-down list.
4. If you want to use only paper that is smaller than the document, select Scale down only.

Print a cover page

You can print a separate cover page for your document that includes a message (such as "Confidential").

1. On the File menu, click Print.
2. Select the driver.
3. Open the Cover Page pop-up menu, and then select whether to print the cover page Before Document or After Document.
4. In the Cover Page Type pop-up menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select Standard as the Cover Page Type.

Use watermarks

A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document.

1. On the File menu, click Print.
2. Open the Watermarks menu.
3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent.
4. Next to Pages, select whether to print the watermark on all pages or on the first page only.
5. Next to Text, select one of the standard messages, or select Custom and type a new message in the box.
6. Select options for the remaining settings.

Print multiple pages on one sheet of paper in Macintosh

You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.

1 1 2 1 2 3 4

1. On the File menu, click Print.
2. Select the driver.
3. Open the Layout pop-up menu.
4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
5. Next to Layout Direction, select the order and placement of the pages on the sheet.
6. Next to Borders, select the type of border to print around each page on the sheet.

Print on both sides of the page (duplex printing)

Use automatic duplex printing

1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
2. For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

3. For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

4. On the File menu, click Print.

5. Open the Layout pop-up menu.

6. Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding.

7. Click Print.

Print on both sides manually

1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:

2. For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

3. For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

△ CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m ^2 (28-lb bond).

1. On the File menu, click Print.

2. On the Finishing pop-up menu, select the Manual Duplex option.

3. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half.

4. Go to the printer, and remove any blank paper that is in tray 1.

5. Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must print the second side from tray 1.

6. If prompted, press the appropriate control-panel button to continue.

Use the Services menu

If the device is connected to a network, use the Services menu to obtain device and supply-status information.

1. On the File menu, click Print.
2. Open the Services menu.
3. Select a maintenance task from the drop-down list, and then click Launch. The embedded Web server opens to the page that provides the information for the task that you selected.
4. To go to various support Web sites for this device, select an Internet Services option from the dropdown list, and then click Go!.

Scan from the product and HP Director (Macintosh)

For more information about tasks and settings described in this section, see the HP Director online Help.

Scanning tasks

To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program.

Use page-by-page scanning

1. Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass. Gently close the lid.
2. Double-click the HP Director desktop alias.
3. Click the HP Director, and then click Scan to open the HP dialog box.
4. Click Scan.
5. To scan multiple pages, load the next page and click Scan. Repeat until all pages are scanned.
6. Click Finish, and then click Destinations.

Scan to file

1. In Destinations, choose Save To File(s).
2. Name the file and specify the destination location.
3. Click Save. The original is scanned and saved.

Scan to e-mail

1. In Destinations, chooseE-mail.
2. A blank e-mail opens with the scanned document as an attachment.
3. Enter an e-mail recipient, add text, or other attachments, then click Send.

Fax a document from a Macintosh computer

1. In the software program, on the File menu, select Print.
2. Click PDF, and then select Fax PDF.
3. Enter a fax number in the To field.
4. To include a fax cover page, select Use Cover Page, and then enter the cover page subject and message (optional).
5. Click Fax.

5 Connectivity

• Connect the product directly to a computer with USB
  • Printer sharing disclaimer
  • Supported network operating systems
  • Supported network protocols
  • Install the product on a network
• Configure the network product

NOTE: Configuring TCP/IP settings is complicated and should be performed only by experienced network administrators. BOOTP will require a server to configure specific TCP/IP settings for the product. DHCP will also require a server, but the TCP/IP settings will not be fixed for the product. Finally, the manual method to configure specific TCP/IP settings can be done from the control panel, the embedded Web server, HP ToolboxFX, or HP Web Jetadmin. For additional help or network configuration, contact your network provider.

Connect the product directly to a computer with USB

NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so.

1. Insert the product CD into your computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file.
2. Follow the installer instructions.
3. Allow the installation process to complete, and then restart the computer.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

Supported network operating systems

The following operating systems support network printing:

Full software installation

• Windows XP (32-bit and 64-bit)

• Windows Vista (32-bit and 64-bit)

• Mac OS X v10.3, v10.4, and later

Print and scan driver

Windows 2000

• Windows 2003 Server (32-bit and 64-bit)

Printer driver only

Linux (Web only)

• UNIX model scripts (Web only)

Supported network protocols

The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.

Table 5-1 Printing

Service name Description

port9100 (Direct Mode) Printing service

Line printer daemon (LPD) Printing service

Table 5-2 Network product discovery

Service name Description
SLP (Service Location Protocol) Device Discovery Protocol, used to help find and configure network devices. Used primarily by Microsoft-based software programs.
mDNS (multicast Domain Name Service - also known as “Rendezvous” or “Bonjour”)	Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.

Table 5-3 Messaging and management

Service name Description

HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web server.

EWS (embedded Web server) Allows a user to manage the product through a Web browser.

SNMP (simple network management protocol) Used by network programs for product management. SNMP V1 and standard MIB-II (Management Information Base) objects are supported.

Table 5-4 IP addressing

Service name Description
DHCP (dynamic host configuration protocol)	For Automatic IP address assignment. DHCP server provides the product with an IP address. Generally requires no user intervention for product to obtain IP address from a DHCP server.
BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the product with an IP address. Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP address from that server.
Auto IP For Automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address.

Install the product on a network

In this configuration, the product is connected directly to the network and can be configured to allow all computers on the network to print directly to the product.

NOTE: This mode is the recommended network configuration for the product.

1. Before turning on the product, connect the product directly to the network by inserting a network cable into the product network port.

2. Turn on the product, wait 2 minutes, and then use the control panel to print a configuration page.
   NOTE: Make sure that an IP address is listed on the configuration page before proceeding to the next step. If an IP address is not present, reprint the configuration page.

3. Insert the product CD into the computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file.

4. Follow the installer instructions.

NOTE: When the installer prompts for a network address, provide the IP address listed on the configuration page that you printed before starting the installer program, or search for the product on the network.

1. Allow the installation process to complete, and then restart the computer.

Configure the network product

View settings

Network configuration page

The network configuration page lists the current settings and properties of the product network card. To print the network configuration page from the product, complete the following steps.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Network report, and then press OK.

Configuration page

The configuration page lists the current settings and properties of the product. You can print a configuration page from the product or HP ToolboxFX. To print the configuration page from the product, complete the following steps.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Config report, and then press OK.

A second page also prints. On that page, the Fax Settings and Imaging Settings sections provide details about the product fax settings.

Change settings

You can use the embedded Web server (EWS) or HP ToolboxFX to view or change the IP configuration settings. To gain access to the embedded Web server, type the product IP address in the address line of a Web browser.

You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform a complete software installation to use HP ToolboxFX.

Open HP ToolboxFX in one of these ways:

• In the Windows system tray, double-click the HP ToolboxFX icon.
- On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click the product name, and then click HP ToolboxFX.

In HP ToolboxFX, click the Network Settings tab.

From the Networking tab (EWS) or the Network Settings tab (HP ToolboxFX), you can change the following configurations:

Host Name
• Manual IP Address
• Manual Subnet Mask
• Manual Default Gateway

NOTE: Changing the network configuration might require you to change the browser URL before you can communicate with the product again. The product will be unavailable for a few seconds while the network resets.

IP address

The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP.

Manual configuration

1. On the control panel, press Setup.
2. Use the arrow buttons to select Network config, and then press OK.
3. Use the arrow buttons to select TCP/IP config, and then press OK.
4. Use the arrow buttons to select Manual, and then press OK.
5. Use the alphanumeric buttons to type the IP address, and then press OK.
6. If the IP address is incorrect, use the arrow buttons to select No, and then press OK. Repeat step 5 with the correct IP address, and then repeat step 5 for the subnet mask and default gateway settings.

Automatic configuration

1. On the control panel, press Setup.
2. Use the arrow buttons to select Network config, and then press OK.
3. Use the arrow buttons to select TCP/IP config, and then press OK.
4. Use the arrow buttons to select Automatic, and then press OK.
   It may take several minutes before the automatic IP address is ready for use.

NOTE: If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP, or AutoIP), these settings can be changed by using the embedded Web server or HP ToolboxFX only.

IPv4 and IPv6 settings

Only the IPv4 protocol can be configured manually. The IPv4 protocol can be set from HP ToolboxFX or from the product control panel. The IPv6 protocol can be selected only from the product control panel.

Link speed setting

NOTE: Incorrect changes to the link speed setting might prevent the product from communicating with other network devices. For most situations, the product should be left in automatic mode. Changes can cause the product to power cycle. Changes should be made only while the product is idle.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Network config, and then press OK.

3. Use the arrow buttons to select Link speed, and then press OK.

4. Use the arrow buttons to select one of the following settings.

5. Automatic
   10T Full
   10T Half
   100TX Full
   100TX Half

NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer).

1. Press OK. The product will power cycle.

6 Paper and print media

• Understand paper and print media use
• Supported paper and print media sizes
• Special paper or print media guidelines
- Load paper and print media
- Configure trays
• Change tray selection

Understand paper and print media use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems:

• Poor print quality
• Increased jams

• Premature wear on the product, requiring repair

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

△ CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing.

Table 6-1 Supported paper and print media sizes

Size Dimensions Tray 1 Trays 2 and 3
Letter 216 x 279 mm (8.5 x 11 inches)	√	√
Legal 216 x 356 mm (8.5 x 14 inches)	√	√
A4 210 x 297 mm (8.27 x 11.69 inches)	√	√
Executive 184 x 267 mm (7.24 x 10.51 inches)	√	√
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)	√	√
A6 105 x 148 mm (4.13 x 5.83 inches)	√
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)	√	√
16k 197 x 273 mm (7.75 x 10.75 inches)	√
16k 195 x 270 mm (7.7 x 10.6 inches)	√
16k 184 x 260 mm (7.25 x 10.25 inches)	√
8.5 x 13 216 x 330 mm (8.5 x 13 inches)	√	√
4 x 6 ^1	107 x 152 mm (4 x 6 inches)	√
5 x 8 ^1	127 x 203 mm (5 x 8 inches)	√
10 x 15 cm ^1	100 x 150 mm (3.9 x 5.9 inches)	√
Custom	Tray 1: Minimum—76 x127 mm (3 x 5 inches); Maximum—216 x 356 mm (8.5 x 14 inches)	√
	Trays 2 and 3: Minimum—148 x 210 mm (5.8 x 8.3 inches); Maximum—216 x 356 mm (8.5 x 14 inches)

^1 These sizes are supported as custom sizes.

Table 6-2 Supported envelopes and postcards

Size Dimensions Tray 1 Trays 2 and 3
Envelope #10	105 x 241 mm (4.13 x 9.49 inches) Not supported. √
Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Not supported.	√
Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Not supported.	√
Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Not supported.	√
Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Not supported.	√
Postcard 100 x 148 mm (3.94 x 5.83 inches) Not supported.	√
Double postcard 148 x 200 mm (5.83 x 7.87 inches) Not supported.	√

Special paper or print media guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results.

△ CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage your printer.

Media type Do Do not
Envelopes	Store envelopes flat.Use envelopes where the seam extends all the way to the corner of the envelope.Use peel-off adhesive strips that are approved for use in laser printers.	Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged.Do not use envelopes that have clasps, snaps, windows, or coated linings.Do not use self-stick adhesives or other synthetic materials.
Labels	Use only labels that have no exposed backing between them.Use Labels that lie flat.Use only full sheets of labels.	Do not use labels that have wrinkles or bubbles, or are damaged.Do not print partial sheets of labels.
Transparencies	Use only transparencies that are approved for use in laser printers.Place transparencies on a flat surface after removing them from the product.	Do not use transparent print media not approved for laser printers.
Letterhead or preprinted forms	Use only letterhead or forms approved for use in laser printers.	Do not use raised or metallic letterhead.
Heavy paper	Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.	Do not use paper that is heavier than the recommended media specification for this product unlessit is HP paper that has been approved for use in this product.
Glossy or coated paper	Use only glossy or coated paper that is approved for use in laser printers.	Do not use glossy or coated paper designed for use in inkjet products.

Load paper and print media

Tray 1

Tray 1 is accessed from the front of the product. The product prints from tray 1 before attempting to print from other trays.

Technical diagram of a mechanical assembly with green arrows indicating a directional component (no text or symbols present)

Tray 1 holds up to 50 sheets of 75 g/m^2 (20 lb) media or five envelopes, ten transparencies, or ten cards. You can use tray 1 to print the first page on media different from the remainder of the document.

Media guides ensure that the media is correctly fed into the product and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.

Technical line drawing of a mechanical component with green directional arrows indicating flow or movement (no text or symbols)

Tray 2 or 3

Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m ^2 (20 lb) paper, or fewer pages of heavier media (25 mm (0.9 in) or less stack height). Load media with the top forward and the side to be printed on facing down.

Media guides ensure that the media feeds correctly into the product and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.

Technical line drawing of a mechanical component with green arrows indicating directional flow (no text or symbols)

NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time.

Configure trays

When using one of the trays for specific size of paper, you can set the default size for the tray in HP ToolboxFX or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray you want to set. When you select that size of paper for a print job in the print dialog, the product automatically selects that tray for printing.

To set the default paper size or type from the control panel, complete the following steps.

1. On the product control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow keys to select Paper setup, and then press OK.
4. Use the arrow keys to select the tray to be configured, and then press OK.
5. Use the arrow keys to select either Paper type or Paper size, and then press OK.
6. Use the arrow keys to select a default type or size for the tray, and then press OK.

Change tray selection

The product is set to automatically pull media from trays that contain media. The product always pulls media from tray 1 if you insert media into tray 1. If there is no media in tray 1, the product attempts to pull media from tray 3, if installed, and then from tray 2.

You can specify which tray you want to use by changing the tray selection. Auto select, Tray 1, Tray 2, and Tray 3 are available settings. Auto select will pull media from the first available tray with the appropriate matching media loaded.

NOTE: Tray 3 is only available if a tray 3 is installed.

Change the tray selection for the current job

1. On the product control panel, press Tray Select.
2. Use the arrow buttons to select the input tray that you want to use.
3. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the selection without starting the job.

Change the default tray selection

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Def. Tray Select, and then press OK.
4. Use the arrow buttons to select a tray setting, and then press OK.

7 Print tasks

This section provides information about common printing tasks.

• Change the print driver to match the media type and size
  • Get help for any print option
• Cancel a print job
  • Create booklets
  • Change print-quality settings
  • Change print density
  • Print on special media
  • Use different paper and print covers
  • Print a blank first page
• Resize documents
• Select a paper size
• Select a paper source
• Select a paper type
  • Set the print orientation
  • Use watermarks
• Save toner
  • Create and use printing shortcuts in Windows
  • Print on both sides of the paper (duplex printing)
  • Print multiple pages on one sheet of paper in Windows
  • Economy settings
  Fonts

NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX. For instructions, see the HP ToolboxFX online Help.

Change the print driver to match the media type and size

Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes.

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Paper/Quality tab.
4. In the Paper Type or Paper Size list box, select the correct media type or size.
5. Click OK.

Supported paper types and tray capacity

This product has the following tray priority for feeding print media:

1. Tray 1 (if open)
2. Tray 2
3. Optional tray 3 (if attached)

Minimum media dimensions are 76 x 127 mm (3 x 5 in).

Maximum media dimensions are 216 x 356 mm (8.5 x 14 in).

To obtain the best print results, change the paper size and paper type settings in the printer driver before printing.

Type is Media specifications Tray 1 capacity		1	Tray 2 and optional tray 3 capacity2
Plain	75 g/m2(20 lb) to 104 g/m2(27 lb)	Up to 50 sheets Up to 250 sheets
Color
Preprinted
Prepunched
Recycled
Light	60 g/m2(16 lb) to 75 g/m2(20 lb)	Up to 50 sheets Up to 250 sheets
Envelopes	Less than 90 g/m2(24 lb)	Up to 5 envelopes Not supported.
Labels	Standard	Up to 10 sheets	Not supported.
Bond	75 g/m2(20 lb) to 104 g/m2(27 lb)	Up to 10 sheets Up to 250 sheets
Rough	75 g/m2(20 lb) to 104 g/m2(27 lb)	Up to 10 sheets Up to 200 sheets
Transparencies 4 mm (0.1 inches) Monochrome Overhead		Up to 10 sheets Not supported.
Type is Media specifications Tray 1 capacity		1	Tray 2 and optional tray 3 capacity ^2
Mid weight	95 g/m ^2 (25 lb) to 110 g/m ^2 (29 lb)	Up to 10 sheets Up to 200 sheets
Heavy	110 g/m ^2 (29 lb) to 125 g/m ^2 (33 lb)	Up to 10 sheets Not supported.
Extra heavy	125 g/m ^2 (33 lb) to 176 g/m ^2 (47 lb)	Up to 10 sheets Not supported.
Letterhead	75 g/m ^2 (20 lb) to 104 g/m ^2 (27 lb)	Up to 10 sheets Up to 250 sheets

1 The maximum stack height for tray 1 is 5 mm (0.2 inches).
2 The maximum stack height for tray 2 is 25 mm (1 inch).

Get help for any print option

Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on different paper.

Activate the printer-driver Help screens in one of the following ways:

Windows Macintosh
In the printer driver Properties dialog box, click the Help button.	In the Print dialog box, click the ? button.
Press the F1 key on the computer keyboard.
Click the question-mark symbol in the upper-right corner of the printer driver.
Right-click on any item in the driver, and then click What's This?.

Cancel a print job

If the print job is currently printing, cancel it by pressing Cancel on the product control panel.

NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing Cancel clears the process that currently appears on the product control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the product. After printing stops, use one of the following options:

• Device control panel: To cancel the print job, press and release Cancel on the product control panel.
• Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.
• Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.

Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click Printers. Double-click the product icon to open the window, select the print job, and then click Delete.
Windows XP: Click Start, click Settings, and then click Printers and Faxes. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.
Windows Vista: Click Start, click Control Panel, and then, under Hardware and Sound, click Printer. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

- Macintosh print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the print job, and then click Delete.

Create booklets

You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet. The device arranges the pages in the correct order. For example, if the original document has eight pages, the device prints pages 1 and 8 on the same sheet.

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Finishing tab.
4. Select Print On Both Sides.

5. Click OK.

6. In the drop-down box for Booklet Layout, select either Left Edge Binding or Right Edge Binding. The Pages per Sheet setting automatically changes to 2 pages per sheet.

Change print-quality settings

1. On the File menu in the software program, click Print.
2. On the Paper/Quality tab, select the resolution or print-quality settings that you want from the Print Quality drop-down menu.
3. Click OK.

Change print density

Increasing the print density at the product control panel darkens the print on the page.

1. On the control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Print Density, and then press OK.
4. Use the arrow buttons to increase or decrease the density setting, and then press OK.

Print on special media

Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother paper provides better results.

1. Open the media input tray and remove any media.

Diagram of an open computer chassis showing internal components and a green arrow indicating a directional flow (no text or symbols present)

1. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up.

2. Adjust the media guides to the length and width of the media.

Technical line drawing of a mechanical assembly with green directional arrows indicating movement or force (no text or symbols present)

1. On the printer driver, on the Paper tab or the Paper/Quality tab, select the media type from the Paper Type drop-down list.

△ CAUTION: Be sure to set the correct media type in the product settings. The product adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the product.

1. Print the document.

Use different paper and print covers

Follow these instructions for printing a first page that is different from other pages in the print job.

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Paper/Quality tab.

4. In the Special pages list box, click Print pages on different paper.

5. Click Settings.

6. Select the settings that you want to use to print specific pages on different paper. Click Add.

7. Click OK to return to the Paper/Quality tab.

8. Click OK.

NOTE: The paper size must be the same for all pages of the print job.

Print a blank first page

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Paper/Quality tab.
4. In the Special pages list box, click Covers.
5. Click Settings.
6. Select the settings that you want to use to add blank or preprinted covers. Click Add.
7. Click OK to return to the Paper/Quality tab.
8. Click OK.

Resize documents

Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.

Reduce or enlarge a document

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.

3. On the Effects tab, select % of actual size, and then type the percentage by which you want to reduce or enlarge the document.
   You can also use the scroll bar to adjust the percentage.

4. Click OK.

Print a document onto a different paper size

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Effects tab, click Print Document On.
4. Select the paper size to print on.
5. To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.
6. Click OK.

Select a paper size

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Paper/Quality tab, select the size from the Paper Size drop-down list.
4. Click OK.

Select a paper source

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Paper/Quality tab, select the source from the Paper Source drop-down list.
4. Click OK.

Select a paper type

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, select the type from the Paper Type drop-down list.

4. Click OK.

Set the print orientation

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Finishing tab, select either Portrait or Landscape in the Orientation section.
4. Click OK.

Use watermarks

A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. From the Effects tab, click the Watermarks drop-down list.
4. Click the watermark that you want to use. To create a new watermark, click Edit.
5. If you want the watermark to appear only on the first page of the document, click First Page Only.
6. Click OK.

To remove the watermark, click (none) in the Watermarks drop-down list.

Save toner

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Paper/Quality tab, click EconoMode.
4. Click OK.

Create and use printing shortcuts in Windows

Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts.

Create a printing shortcut

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Printing Shortcuts tab, select the print settings that you want to use. Click Save As.
4. In the Printing Shortcuts box, type a name for the shortcut.
5. Click OK.

Use printing shortcuts

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Printing Shortcuts tab, select the shortcut that you want to use from the Printing shortcuts box.
4. Click OK.

NOTE: To use printer-driver default settings, select Factory Defaults.

Print on both sides of the paper (duplex printing)

Use automatic duplex printing

1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:

2. For tray 1, load the letterhead paper with the front side up, bottom-edge first.

3. For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray.

△ CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m^2 (28 lb bond).

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Finishing tab, click Print on both sides.

- If necessary, select Flip pages up to change the manner in which pages are turned, or select a binding option in the Booklet layout list box.

1. Click OK.

Print on both sides manually

1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:

2. For tray 1, load the letterhead paper with the front side down, bottom-edge first.

3. For all other trays, load letterhead paper with front side up, and the top edge at the back of the tray.

△ CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m^2 (28 lb bond).

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. On the Finishing tab, select Correct order for straight paper path, select Print on both sides (manually), and then open the rear output bin door.
4. Click OK.
5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack into tray 1 for printing the second half.
6. Go to the product. Remove any blank paper that is in tray 1. Insert the printed stack with the printed side up, and the bottom-edge feeding into the product first. You must print the second side from tray 1.
7. At the control panel, press OK to continue.

Print multiple pages on one sheet of paper in Windows

You can print more than one page on a single sheet of paper.

1 1 2 1 2 3 4

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Finishing tab.
4. In the Pages per sheet drop-down list, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
5. If the number of pages is greater than 1, select the correct options for Print page borders and Page order.
6. If you need to change the page orientation, click Portrait or Landscape.
7. Click OK. The product is now set to print the number of pages per sheet that you have selected.

Economy settings

EconoMode

The EconoMode setting in the product printer driver conserves toner. For instructions about using the EconoMode setting, see Save toner on page 61.

Archive print

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Service, and then press OK.
3. Use the arrow buttons to select Archive print, select On or Off, and then press OK.

Fonts

Select fonts

Use HP ToolboxFX to change product fonts by clicking the Print Settings tab, and then clicking the PCL5e page. Click Apply to save the changes.

Print lists of available fonts

Print lists of the fonts available from the product control panel. See Information pages on page 142.

8 Copy

• Load originals
  Use copy
• Copy settings
• Copy a book
• Copy photos
  • Copy mixed-size originals
  • Duplex (two-sided) copy jobs

Load originals

Automatic document feeder (ADF)

NOTE: The ADF capacity is up to 50 sheets of 80 g/m ^2 or 20 lb media.

△ CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.

1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack. If the media is longer than letter- or A4-sized paper, pull out the ADF input tray extension to support the media.

2. Slide the stack into the ADF until it does not move any farther.

Diagram of a printer with a green arrow indicating compression or disassembly process, showing paper and print orientation.

Document loaded appears on the control-panel display.

1. Adjust the media guides until they are snug against the media.

302 4

Flatbed scanner

NOTE: The maximum media size for flatbed scanning is letter. Use the ADF for scanning media larger than letter.

1. Make sure that the automatic document feeder (ADF) contains no media.

2. Lift the flatbed scanner cover.

3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner.

Diagram showing a laptop with a green arrow pointing to its screen, alongside a magnified view of the screen's screen.

1. Gently close the lid.

Use copy

One-touch copy

1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.
2. Press Start Copy on the product control panel to start copying.
3. Repeat the process for each copy.

Multiple copies

You can choose to have the default number of copies be any number from 1 to 99.

Change the number of copies for the current job

1. On the product control panel, press # of Copies.
2. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job.
3. Press Start Copy to begin copying your job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.

Change the default number of copies

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Def. # of copies, and then press OK.
4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want as the default.
5. Press OK to save your selection.

NOTE: The factory-set default for the number of copies is 1.

Cancel a copy job

To cancel a copy job, press Cancel on the product control panel. If more than one process is running, pressing Cancel clears the process that currently appears on the product control-panel display.

NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.

Reduce or enlarge copies

Reduce or enlarge copies for the current job

1. On the product control panel, press Reduce/Enlarge.
2. Select the size to which you would like to reduce or enlarge the copies in this job.

NOTE: If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

1. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.

You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off.

Adjust the default copy size

NOTE: The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100%, all copies will be the same size as the original document.

1. Press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Def. Redu/Enlrg, and then press OK.
4. Use the arrow buttons to select the option for how you normally want to reduce or enlarge copies.

NOTE: If you select Custom: 25-400%, type in the percentage of the original size that you normally want for copies.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

1. Press OK to save the selection.

The product can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size.

Reduction/enlargement settings

Original=100%
Lgl > Ltr=78%

Lgl > A4=83%
A4 > Ltr=94%
Ltr > A4=97%
Full Page=91%
Fit to page
2 pages/sheet
4 pages/sheet
Custom: 25-400%

NOTE: When using the Fit to page setting, copy from the flatbed scanner only.

When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document feeder only. Also, after selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape).

Change the copy-collation setting

You can set the product to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

To use the automatic collation, the original document size must fit into the memory. If it does not, the product makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:

• Split the job into smaller jobs that contain fewer pages.
  • Make only one copy of the document at a time.
  • Turn off the automatic collation.

Change the copy-collation setting for the current job

1. On the product control panel, press Collate.
2. Use the arrow buttons to select On or Off.
3. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the selection without starting the job.

Change the default copy-collation setting

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Def. Collation, and then press OK.
4. Use the arrow buttons to select On or Off.
5. Press OK to save the selection.

NOTE: The factory-set default for automatic copy collation is On.

The Collate LED on the control panel is on when collation is on.

Copy settings

Copy quality

Four copy-quality settings are available: Text, Mixed, Film photo, and Picture.

The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.

When making a copy of a photo or graphic, you can select the Film photo setting for photos or the Picture setting for other graphics to increase the quality of your copy. Select the Mixed setting for documents that include both text and graphics.

Adjust the copy quality for the current job

1. On the product control panel, press Quality to see the current quality setting for the copy.
2. Use the arrow buttons to scroll through the quality setting options.
3. Select a setting, and then press Start Copy to save the selection and immediately start the copy job, or press OK to save the selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.

Adjust the default copy quality

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Default quality, and then press OK.
4. Use the arrow buttons to select the copy quality, and then press OK to save the selection.

Clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

NOTE: If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.

1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid.

2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner.

Line drawing of a laptop with control panel and display screen (no text or symbols)

△ CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product.

1. Clean the scanner strip by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner..

Line drawing of a laptop with a green magnified inset showing the front panel and screen (no text or symbols)

1. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

Adjust the lighter/darker (contrast) setting

The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only.

Adjust the lighter/darker setting for the current job

1. On the product control panel, press Lighter/Darker to see the current contrast setting.
2. Use the arrow buttons to adjust the setting. Move the slider to the left to make the copy lighter than the original, or move the slider to the right to make the copy darker than the original.
3. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.

Adjust the default lighter/darker setting

NOTE: The default lighter/darker setting affects all copy jobs.

1. On the product control panel, press Setup.

2. Use the arrow buttons button to select Copy setup, and then press OK.

3. Use the arrow buttons button to select Def. Light/dark, and then press OK.

4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of the copies lighter than the original, or move the slider to the right to make all of the copies darker than the original.
5. Press OK to save the selection.

Set the copy draft setting

Use the control panel to set the product to print copies in draft mode.

NOTE: This setting affects copy quality only. Print quality is not affected.

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Def. Copy Draft, and then press OK.
4. Use the arrow buttons to select On or Off.
5. Press OK to save the selection.

Define custom copy settings

When you change the copy settings at the control panel, Custom settings appears on the control-panel display. The custom settings remain in effect for approximately 2 minutes, and then the product returns to the default settings. To immediately return to the default settings, press Cancel.

Print or copy edge-to-edge

The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in), leaving a 4 mm unprintable border around the page.

Copy onto media of different types and sizes

The product is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.

Media-size settings

Letter
- Legal
A4

Media-type settings

Plain
Light
- Heavy
- Transparency

• Labels
  Letterhead
  • Envelope
  • Preprinted
• Prepunched
  Colored
  Bond
  Recycled
  Mid weight
  Extra heavy
• Rough

Change the media size and type for the current job

NOTE: Change the default media size and type settings to change the media size and type.

1. On the product control panel, press Paper.
2. Use the arrow buttons to select a media size, and then press OK.
3. Use the arrow buttons button to select a media type, and then press OK.
4. Press Start Copy.

Change the default media-size setting

1. On the product control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Paper setup, and then press OK.
4. Use the arrow buttons to select Def. paper size, and then press OK.
5. Use the arrow buttons to select a media size, and then press OK.
6. Press OK to save the selection.

Change the default media-type setting

1. On the product control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Paper setup, and then press OK.
4. Use the arrow buttons to select Def. paper type, and then press OK.
5. Use the arrow buttons to select a media type, and then press OK.
6. Press OK to save the selection.

Restore the copy-settings defaults

Use the control panel to restore the copy settings to the factory-set default values.

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Restore defaults, and then press OK.

Copy a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.

Line drawing of a laptop computer with two rectangular devices on top (no text or symbols visible)

1. Gently close the lid.

Diagram showing a device with a green arrow indicating rotation or change, labeled with control buttons and display screen.

1. Gently press down on the lid to press the book to the flatbed scanner surface.

Illustration of a green arrow pointing to a printer tray with a green paper airplane (no text or symbols)

△ CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.

1. Press Start Copy.

Copy photos

NOTE: Photographs should be copied from the product flatbed scanner, not from the automatic document feeder (ADF).

1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass.

Diagram showing a laptop with control panel and a green circle highlighting the screen area, likely illustrating a software interface or navigation.

1. Gently close the lid.
2. Press Start Copy.

Copy mixed-size originals

Use the flatbed scanner when making copies of mixed-size originals. Do not use the ADF.

Duplex (two-sided) copy jobs

Copy two-sided documents automatically

Use the 2-Sided button on the control panel display to use duplexing to achieve various results.

NOTE: The default setting is 1-1. The 2-Sided LED on the control panel turns on when another setting is used.

Table 8-1 2-Sided settings

Document type	2-Sided setting	Resulting copies	2-Sided LED
One-sided 1–1 One-sided Off
One-sided 1–2 Two-sided On
Two-sided 2–2 Two-sided On
Two-sided 2–1 One-sided On

Make two-sided copies from one-sided documents

1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF.
2. On the product control panel, press 2-Sided.
3. Use the arrow buttons to select Copy to 1 to 2 sided,, and then press OK.
4. Press Start Copy.

Make two-sided copies from two-sided documents

1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF.

324

1. On the product control panel, press 2-Sided.
2. Use the arrow buttons to select Copy to 2 to 2 sided, and then press OK.
3. Press Start Copy.

Change the default 2-Sided setting

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Use the arrow buttons to select Default 2-sided, and then press OK.
4. Use the arrow buttons to select the option for how you normally want to use the automatic duplexer when you copy documents.
5. Press OK to save the selection.

Copy two-sided documents manually

Set the multiple-page flatbed copy setting

The multiple-page flatbed copy setting must be set to On before the product will produce two-sided copies from the flatbed scanner.

1. On the product control panel, press Setup.
2. Use the arrow buttons to select Copy setup, and then press OK.
3. Press OK to select Def. Multi-page.
4. Use the arrow buttons to select On or Off.
5. Press OK to save the selection.

NOTE: The factory-set default for automatic copy collation is On.

The Collate LED on the control panel is on when collation is on.

Copy two-sided documents manually

1. Load the first page of the document on the flatbed scanner.

Diagram showing a laptop with a green arrow pointing to its screen, alongside a magnified view of the screen's screen.

1. Press 2-Sided, and then use the arrow buttons to select the correct setting.
2. Press OK, and then press Start Copy.
3. Remove the first page, and then load the second page onto the flatbed scanner.
4. Press OK, and then repeat the process until all of the pages in the original have been copied.
5. When the copy job is completed, press Start Copy to return the product to Ready mode.

9 S c a n

• Load originals for scanning
  Use scan
• Scan settings
• Scan a book
• Scan a photo

Load originals for scanning

Automatic document feeder (ADF)

NOTE: The ADF capacity is up to 50 sheets of 80 g/m ^2 or 20 lb media.

△ CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.

1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack. If the media is longer than letter- or A4-sized paper, pull out the ADF input tray extension to support the media.

2. Slide the stack into the ADF until it does not move any farther.

Diagram of a printer with a green arrow indicating compression or disassembly process, showing paper and print orientation.

Document loaded appears on the control-panel display.

1. Adjust the media guides until they are snug against the media.

302 4

Flatbed scanner

NOTE: The maximum media size for flatbed scanning is letter. For media larger than letter, use the ADF.

1. Make sure that the automatic document feeder (ADF) contains no media.

2. Lift the flatbed scanner cover.

3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner.

Diagram showing a laptop with a green arrow pointing to its screen, alongside a magnified view of the screen's screen.

1. Gently close the lid.

Use scan

Scan methods

Scan jobs can be performed in the following ways.

• Scan from the computer by using HP LaserJet Scan (Windows)
• Scanning by using HP Director (Macintosh). See Scan from the product and HP Director (Macintosh) on page 35.
• Scan from the product
• Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software

NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD-ROM. Text-recognition software is also known as optical character recognition (OCR) software.

Scan by using HP LaserJet Scan (Windows)

1. In the HP program group, select Scan to start HP LaserJet Scan.

NOTE: Pressing Start Scan on the product control panel also starts HP LaserJet Scan.

1. Choose the action that you want to accomplish.

2. Select a destination to begin scanning immediately.

3. Select Scan after prompting me for settings to specify additional settings before you begin scanning.

4. Select Set up the device to program the Scan To button.

5. Click OK.

NOTE: OK should indicate the action that you want to accomplish.

Scan from the product

NOTE: In order to use the Scan To button, you must have performed the recommended installation, and the button must have destinations set. See Set up the product Scan To button on page 85.

In order to use the Start Scan button, the product must be connected to a computer via USB or a network.

Scan directly from the product by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail.

Scan by using other software

The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.

While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scan from a TWAIN-compliant program

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-compliant program, the HP LaserJet Scan software program might start automatically. If the HP LaserJet Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.

Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.

Scan from a WIA-compliant program (Windows XP and Vista only)

WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.

Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation.

Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.

-Or-

In the Cameras and Scanner folder, double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.

Scanning by using optical character recognition (OCR) software

You can use third-party OCR software to import scanned text into your preferred word-processing program for editing.

Readiris

The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.

Use the Scan To feature

• Scanning from the product control panel is only supported with a full software installation. HP ToolboxFX must be running to scan by using the Scan To button or the Start Scan button.
• For the best scan quality, place your originals onto the flatbed scanner, rather than loading them into the automatic document feeder (ADF) input tray.
  The computer that is connected to the product must be turned on.

Set up the product Scan To button

Destinations must be set up prior to using the Scan To button on the control panel. Use HP LaserJet Scan to program the folder, e-mail, and program destinations for scanning.

Set up destinations on the product

1. Click Start, click Programs (or All Programs in Windows XP), click HP, click the product, click Scan, and then click Settings.
2. Select Change the destinations that show up on the all-in-one control panel.
3. The product is pre-configured with the following three destinations in the dialog box.

- Scan a document and attach it to an e-mail

- Scan a photo and attach it to an e-mail

- Scan a photo and save it as a file

1. Highlight a destination and click the arrow to move to the destinations currently on the dialog box. Repeat for all three destinations.

2. Click Update.

Add destinations

1. Click Start, click Programs (or All Programs in Windows XP), click HP, click the product, click Scan, and then click Settings.
2. Select Create a new destination with settings that I specify.
3. Do one of the following:

- For folders, select Save it to my computer, and then click Next.

- For e-mail, select Attach to a new e-mail, and then click Next.

- For programs, select Open it in another software application, and then click Next.

1. Enter the file destination name or check to set up the destination on the product. Name the default destination, and then click Next.

2. Select the quality and click Next.

3. Verify the selections, and then click Save.

Delete destinations

1. From the Set up the list for the All-in-One, select one of the Available Destinations on this PC and click Delete. The Delete Destination dialog box displays.
2. From the Delete Destination dialog box, highlight the destination to delete and click Next. The Confirmation dialog box displays.
3. Click Delete to perform the deletion, or click Cancel to choose another destination.

Scan to a file, e-mail, or software program

NOTE: To use this feature in Windows, a destination must be programmed in the scan setup before scanning to a destination. See Set up the product Scan To button on page 85.

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides. -or-

Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

1. On the product control panel, press Scan To.

2. Use the arrow buttons to select a file destination.

3. Press Start Scan or OK to scan the document to a file.

NOTE: Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.

Canceling a scan job

To cancel a scan job, use one of the following procedures.

• On the product control panel, press Cancel.
• Click the Cancel button in the onscreen dialog box.

If you cancel a scan job, remove the original from the flatbed scanner or from the automatic document feeder (ADF) input tray.

Scan settings

Scan file format

The file format of a scanned document or photo depends on the scan type as well as the object being scanned.

• Scanning a document or a photo to a computer results in the file being saved as a .TIF file.
• Scanning a document to email results in the file being saved as a .PDF file.
• Scanning a photo to e-mail results in the file being saved as a .JPEG file.

NOTE: Different file types can be selected when using the scan software program.

Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:

• Image clarity
• Texture of gradations (smooth or rough)
- Scan time
File size

Scanning resolution is measured in pixels per inch (ppi).

NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.

Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or color) to 24 bit (true color).

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.

NOTE: Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.

NOTE: The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder (ADF).

Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan jobs.

Intended use Recommended resolution Recommended color settings
Fax 150 ppi	Black and White
E-mail 150 ppi	Black and White, if the image does not require smooth gradationGrayscale, if the image requires smooth gradationColor, if the image is in color
Edit text 300 ppi	Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document300 ppi for normal graphics and text150 ppi for photos	Black and White for text and line artGrayscale for shaded or colored graphics and photosColor, if the image is in color
Display on screen 75 ppi	Black and White for textGrayscale for graphics and photosColor, if the image is in color

Color

You can set the color values to the following settings when scanning.

Setting Recommended use

Color Use this setting for high-quality color photos or documents inwhich the color is important.

Black and White Use this setting for text documents.

Grayscale Use this setting when file size is an issue or when you want adocument or photograph to be scanned quickly.

Scan quality

Clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

NOTE: If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.

1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid.

2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

Line drawing of a laptop with control panel and display screen (no text or symbols)

△ CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product.

1. Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

Line drawing of a laptop with a green magnified inset showing the front panel and control panel (no text or symbols)

1. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

Scan a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.

Diagram showing a laptop with a green circular annotation highlighting a screen control panel and a green arrow pointing to the screen.

1. Gently close the lid.

Illustration of a laptop with a green arrow indicating the process, showing two devices on top (no text or symbols present)

1. Gently press down on the lid to press the book to the flatbed scanner surface.

Illustration of a green arrow pointing to a printer tray with control buttons (no text or symbols)

△ CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.

1. Scan the book by using one of the scanning methods.

Scan a photo

1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass.

Diagram showing a laptop with a green circular annotation highlighting a screen screen and a magnified view of its screen.

1. Gently close the lid.

2. Scan the photo by using one of the scanning methods.

10 Fax

Fax features
- Setup
• Change fax settings
Use fax
- Solve fax problems

NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 153.

For information about the fax controls on the control panel, see Control panel on page 9.

Fax features

The product has the following fax features, which are available from the control panel or from the product software.

• Fax Setup Wizard for easy fax configuration
- Plain-paper analog fax with 50-page automatic document feeder (ADF) and output tray of up to 125-page paper capacity
• 120-entry phone book and 16 speed dials from the control panel
• Automatic redial
• Digital storage of up to 400 fax pages
Fax forwarding
• Delayed sending of faxes
- Ring features: Configure rings to answer and distinctive ring compatibility (service required through local telecommunications company)
• Fax confirmation report
- Junk fax blocking
Fax security
• Eight cover page templates available

NOTE: Not all features are listed. The product software might need to be installed for some features to be available.

Setup

Install and connect the hardware

Connect to a telephone line

The product is an analog device. HP recommends using the product on a dedicated analog telephone line. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page 117.

Connect additional devices

The product includes two fax ports:

The "line out" port (L), which connects the product to the wall telephone jack.
The “telephone” port (☐), which connects additional devices to the product.

Telephones used in conjunction with the product can be employed in two ways:

• An extension phone is a phone plugged into the same phone line at another location.

- A downstream phone is one that is plugged into the product or a device that is plugged into the product.

Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device.

NOTE: Do not connect more than three devices to the telephone line.

NOTE: Voicemail is not supported with this product.

1. Unplug the power cords for all of the devices that you want to connect.
2. If the product is not yet connected to a telephone line, see the getting started guide before proceeding. The product should already be connected to a telephone jack.
3. Remove the plastic insert from the "telephone" port (the port that is marked with the telephone icon).

Technical line drawing of a door panel with an inset showing a mechanical component (no text or symbols)

1. To connect an internal or external modem on a computer, plug one end of a telephone cord into the product "telephone" port (☐). Plug the other end of the telephone cord into the modem "line" port.

Diagram showing computer setup with connected hardware, a magnified view of a device with internal components, and a desktop computer.

NOTE: Some modems have a second "line" port to connect to a dedicated voice line. If you have two "line" ports, see your modem documentation to make sure that you connect to the correct "line" port.

1. To connect a caller-ID box, plug a telephone cord into the previous device's "telephone" port. Plug the other end of the telephone cord into the caller-ID box "line" port.

Diagram showing two green connectors inside a circle connected to a rectangular device (no text or symbols)

1. To connect an answering machine, plug a telephone cord into the previous device's "telephone" port. Plug the other end of the telephone cord into the answering machine "line" port.

Diagram showing two green electrical connectors connected to a device with a black line and a separate box (no text or symbols)

1. To connect a telephone, plug a telephone cord into the previous device's "telephone" port. Plug the other end of the telephone cord into the telephone "line" port.

Line drawing of a classic telephone handset with keypad and scroll (no text or symbols)

1. After you have finished connecting additional devices, plug all of the devices into their power sources.

Set up fax with a telephone answering machine

• Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set.
  If an answering machine is connected to the same telephone line but on a different jack (in another room, for example), it might interfere with the product's ability to receive faxes.

Setup for stand-alone fax

1. Unpack and set up the product.
2. Set the time, date, and fax header. See Configure fax settings on page 97.
3. Set other settings as necessary to configure for the product environment.

Configure fax settings

The product fax settings can be set from the control panel, from HP ToolboxFX, or from the embedded Web server. At the initial set-up process, the HP Fax Setup Wizard can be used to configure the settings.

In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.

Use the control panel to set the fax time, date, and header

To use the control panel to set the date, time, and header, complete the following steps:

1. At the control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Time/Date. Press OK.
4. Use the arrow buttons to select the 12-hour clock or 24-hour clock, and then press OK.

5. Use the alphanumeric buttons to enter the current time.

6. Complete one of the following:

7. For the 12-hour clock, use the arrow buttons to move past the fourth character. Select 1 for a.m. or 2 for p.m. Press OK.
   • For the 24-hour clock, press OK.

8. Use the alphanumeric buttons to enter the current date. Use two digits to specify the month, day, and year. Press OK.

9. Use the arrow buttons to select Fax setup, then press OK.
10. Use the arrow buttons to select Fax Header, then press OK.
11. Use the alphanumeric buttons to enter your fax number and your company name or header, and then press OK.

NOTE: The maximum number of characters for the fax number is 20; use up to 25 characters for the company name.

Use HP Fax Setup Wizard to set the fax time, date, and header

If you completed the software installation, you are ready to send faxes from your computer. If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the Fax Setup Wizard.

1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.
3. Follow the onscreen instructions in the HP Fax Setup Wizard to set the time, date, and fax header, as well as several other settings.

Use of common localized letters in fax headers

When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the letter that you need appears. Then, press the > button to select that letter and move to the next space. The following table shows which letters and numbers appear on each alphanumeric button.

Key number Characters
1	1
2 ABC abc 2
3 DEF def 3
4 GHI ghi 4
5 JKL jkl 5
6 MNO mno 6
7 PQRSpqrs 7
8 TUVtuv 8
9 WXYZwxyz 9
0	0
* () + - . /, “ * & @ RW
#	space # ,

NOTE: Use > to move the cursor on the control panel and use < to delete characters.

Manage the phone book

You can store frequently dialed fax numbers or groups of fax numbers as speed dials or group-dial entries.

In the product phone book, a total of 120 entries are available for speed dials and group-dial entries. For example, if you program 100 of the entries as speed-dials, the remaining 20 can be used for group-dials.

NOTE: Speed dials and group-dial entries are more easily programmed from HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 153.

Use phone-book data from other programs

NOTE: Before a phone book from another program can be imported, you must use the export feature in that other program.

HP ToolboxFX can import contact information from other software program phone books. The following table shows which programs are supported for HP ToolboxFX.

Program Description
Microsoft Outlook	Personal Address Book (PAB) entries, Contacts entries, or both combined may be selected. Individuals and groups from the PAB are combined with individuals from Contacts only if the combined option is selected.If a Contacts entry has both a home and a business fax number, two entries will be displayed. The “name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and fax number), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate in Contacts, and the Contacts entry has both a business and a home fax number, all three entries will be displayed.
Windows Address Book	The Windows Address Book (WAB), used by Outlook Express and Internet Explorer, is supported. If an individual has both a home and a business fax number, two entries will be displayed. The “name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.
Goldmine	Goldmine version 4.0 is supported. HP ToolboxFX imports the file last used by Goldmine.
Symantec Act!	Act! versions 4.0 and 2000 are supported. HP ToolboxFX imports the database last used by Act!.

Complete the following steps to import a phone book:

1. Open HP ToolboxFX.
2. Click Fax, and then click Fax Phone Book.
3. Browse to the program phone book, and then click Import.

Delete phone book

You can delete all speed dials and group-dial entries that are programmed in the product.

△ CAUTION: After speed dials and group-dial entries are deleted, they cannot be recovered.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Press OK to select Phone Book.
4. Use the arrow buttons to select Delete All, and then press OK.
5. Press OK to confirm the deletion.

Special dialing symbols and options

You can insert pauses into a fax number that you are dialing or programming to a one-touch key, speed-dial entry, or group-dial entry. Pauses are often needed when dialing internationally or connecting to an outside line.

• Insert a dialing pause: Press # (Pause) repeatedly until a comma (,) appears on the control-panel display, indicating that the pause will occur at that point in the dialing sequence.
• Insert a pause for dial tone: Press * (Symbols) repeatedly until W appears on the control-panel display to have the product wait for a dial tone before dialing the remainder of the telephone number.
• Insert a hook flash: Press * (Symbols) repeatedly until R appears on the control-panel display to have the product perform a hook flash.

Manage speed dials

Create and edit speed dials

Speed dials 1 through 16 are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed dials or group-dial entries. A maximum of 50 characters can be entered for a single fax number.

NOTE: To gain access to all of the speed dials, you must use the Shift button. Speed dials 9 through 16 are all available by pressing Shift and the associated one-touch key on the control panel.

Complete the following steps to program speed dials from the control panel:

1. On the control panel, press Setup.

2. Use the arrow buttons to select Fax setup, and then press OK.

3. Press OK to select Phone Book.

4. Press OK to select Individual Setup.

5. Press OK to select Add.

6. Use the alphanumeric buttons to specify the speed-dial entry number that you want to associate with this fax number, and then press OK. Selecting a number from 1 to 16 also associates the fax number with the corresponding one-touch key.

7. Use the alphanumeric buttons to enter the fax number. Include any pauses or other needed numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long distance prefix.

NOTE: When entering a fax number, press Pause until a comma (,) appears if you want to insert a pause in the dialing sequence, or press * until W appears if you want the product to wait for a dial tone.

1. Press OK.

2. Use the alphanumeric buttons to enter a name for the fax number. To do so, repeatedly press the alphanumeric button for the letter that you need until the letter appears. (For a list of characters, see Use of common localized letters in fax headers on page 98.)

NOTE: To insert punctuation, press the asterisk (*) button repeatedly until the character that you want appears, and then press the > button to go to the next space.

1. Press OK to save the information.

2. If you have more speed dials to program, repeat steps 1 through 10.

Delete speed dials

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Press OK to select Phone Book.
4. Press OK to select Individual setup.

5. Use the arrow buttons button to select Delete, and then press OK.

6. Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, and then press OK.

7. Press OK to confirm the deletion.

Manage group-dial entries

Create and edit group-dial entries

1. Assign a speed-dial entry to each fax number that you want in the group. (For instructions, see Create and edit speed dials on page 101.)
2. On the control panel, press Setup.
3. Use the arrow buttons to select Fax setup, and then press OK.
4. Press OK to select Phone Book.
5. Use the arrow buttons to select Group setup, and then press OK.
6. Use the arrow buttons to select Add/Edit group, and then press OK.
7. Use the alphanumeric buttons to enter the number that you want to associate with this group, and then press OK. Selecting 1 through 16 also associates the group with the corresponding one-touch key.
8. Use the alphanumeric buttons to enter a name for the group, and then press OK.
9. Press a one-touch key, and then press OK again to confirm the addition. Repeat this step for each group member you want to add.
   -or-

Select Phone Book, and then select the speed-dial entry for the group member you want to add. Press OK to confirm the addition. Repeat this step for each group member you want to add.

1. When you are finished, press OK.

2. If you have more group-dial entries to assign, press OK, and then repeat steps 1 through 10.

Delete group-dial entries

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Press OK to select Phone Book.
4. Use the arrow buttons to select Group setup, and then press OK.
5. Use the arrow buttons to select Delete group, and then press OK.
6. Using the alphanumeric buttons, enter the number of the group-dial that you want to delete, and then press OK.
7. Press OK to confirm the deletion.

Delete an individual from a group-dial entry

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Press OK to select Phone Book.
4. Use the arrow buttons to select Group setup, and then press OK.
5. Use the arrow buttons to select Del. # in group, and then press OK.
6. Use the arrow buttons to select the individual that you want to delete from the group.
7. Press OK to confirm the deletion.
8. Repeat steps 6 and 7 to delete other individuals from the group.

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Press Cancel if you are finished.

NOTE: Deleting a speed-dial entry also deletes that entry from any group-dial entries that included that speed-dial entry.

Set fax polling

If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax functions, and then press OK.
3. Use the arrow buttons to select Polling receive, and then press OK.

The product dials the other fax machine and requests the fax.

Security

The product includes a password feature that restricts access to many settings features while allowing basic functions to continue.

Private receive can be used to store faxes on the product until you are at the product to print them.

Turn on password protection

To set up the product security password, complete the following steps:

1. On the control panel, press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the alphanumeric buttons to enter the product password, and then press OK.

4. To confirm the product password, use the alphanumeric buttons to re-enter the password, and then press OK.

5. Use the arrow buttons to select Product security, and then press OK.

6. Use the arrow buttons to select On, and then press OK.

Turn on private receive feature

The password-protection feature must be turned on before the private-receive feature can be activated.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the alphanumeric buttons to enter the product security password, and then press OK.
4. To confirm the product security password, use the alphanumeric buttons to re-enter the product security password, and then press OK.
5. Use the arrow buttons to select Fax Recv. setup, and then press OK.
6. Use the arrow buttons to select Private Receive, and then press OK.
7. Use the arrow buttons to select On, and then press OK.

Change fax settings

Set the sound-volume settings

Control the volume of the fax sounds from the control panel. You can make changes to the following sounds:

• The fax sounds that are associated with incoming and outgoing faxes
• The ring for incoming faxes

The factory-set default for the fax-sounds volume is Soft.

Set the fax-sounds (line-monitor) volume

Complete the following steps to change the fax-sounds volume.

1. Press Volume on the control panel.
2. Use the arrow buttons to select Off, Soft, Medium, or Loud.
3. Press OK to save the selection.

Set the ring volume

When the product is initially receiving a call, a ring alert is audible. The ring duration length is based on the local telephone company ring-pattern length. The factory-set default for the ring volume is Soft.

1. Press Setup.
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Volume settings, and then press OK.
4. Use the arrow buttons to select Ring volume, and then press OK.
5. Use the arrow buttons to select Off, Soft, Medium, or Loud.
6. Press OK to save the selection.

Send fax settings

Set a dial prefix

A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.

The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system. While this setting is activated, you can dial a fax number without the dial prefix by using manual dial. For instructions, see Manual dial faxing on page 120.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.

3. Use the arrow buttons to select Fax Send setup, and then press OK.

4. Use the arrow buttons to select Dial Prefix, and then press OK.

5. Use the arrow buttons to select On or Off, and then press OK.
6. If you selected On, use the alphanumeric buttons to enter the prefix, and then press OK. You can use numbers, pauses, and dialing symbols.

Set the dial-tone detection

Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Detect dial tone, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Set autoredial

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options. Use the procedures in this section to turn these options on or off.

Set the redial-on-busy option

If this option is turned on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Redial if busy, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Set the redial-on-no-answer option

If this option is turned on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.

3. Use the arrow buttons to select Fax Send setup, and then press OK.

4. Use the arrow buttons to select Redial-no answer, and then press OK.

5. Use the arrow buttons to select On or Off, and then press OK.

Set the redial-on-communication-error option

If this option is turned on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Redial Comm Err., and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Set light/dark and resolution

Set the default light/dark (contrast) setting

The contrast affects the lightness and darkness of an outgoing fax as it is being sent.

The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Def. Light/dark, and then press OK.
5. Use the < button to move the slider to the left to make the fax lighter than the original, or use the > button to move the slider to the right to make the fax darker than the original.
6. Press OK to save the selection.

Set resolution settings

NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the product.

The factory-set default resolution setting is Fine.

Use this procedure to change the default resolution for all fax jobs to one of the following settings:

• Standard: This setting provides the lowest quality and the fastest transmission time.
- Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for text documents.
- Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than Fine but faster than Photo.
• Photo: This setting produces the best images, but greatly increases the transmission time.

Set the default resolution setting

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Def. Resolution, and then press OK.
5. Use the arrow buttons to change the resolution setting.
6. Press OK to save the selection.

Set the resolution for the current fax job

1. On the control panel, press Resolution to show the current resolution setting.
2. Use the arrow buttons to select the appropriate resolution setting.
3. Press OK to save the selection.

NOTE: This procedure changes the fax resolution for the current fax job. For instructions about changing the default fax resolution, see Set the default resolution setting on page 108.

NOTE: To change the fax contrast or glass-scan size, you must change the default settings. See Set the default light/dark (contrast) setting on page 107 or Set the default glass-size setting on page 108.

Set the default glass-size setting

This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the country/region in which you purchased the product.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Def. Glass size, and then press OK.
5. Use the arrow buttons to select the correct paper size setting: A4 or Letter.
6. Press OK to save the selection.

Set tone-dialing or pulse-dialing

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Dialing Mode, and then press OK.
5. Use the arrow buttons to select Tone or Pulse, and then press OK to save the selection.

Set billing codes

If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing code count is increased for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination. To print a report that shows the total for each billing code, see Print the billing-code report on page 109.

The factory-set default for the billing-code setting is Off. The billing code can be any number from 1 through 250.

Set the billing-code setting

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Send setup, and then press OK.
4. Use the arrow buttons to select Billing codes, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Use billing codes

1. Load the document in the automatic document feeder (ADF) input tray or on the flatbed scanner.
2. On the control panel, enter the phone number manually, by speed-dial, or by group-dial entry.
3. Press Start Fax.
4. Enter the billing code, and then press Start Fax.

The fax job is sent and recorded in the billing-code report. For information about printing the billing-code report, see Print the billing-code report on page 109.

Print the billing-code report

The billing-code report is a printed list of all of the fax billing codes and the total number of faxes that have been billed to each code.

NOTE: After this report is printed, all billing data is deleted.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Billing report, and then press OK. The product exits the menu settings and prints the report.

Receive fax settings

Set or change number of rings-to-answer

When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.

If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-to-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.

The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/regions.

Use the rings-to-answer setting

Use the following table to determine the number of rings-to-answer to use.

Type of telephone line Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls)	Set to a number of rings within the range shown on the control-panel display. (The minimum and maximum number of rings allowed varies by country/region.)
One line with two separate numbers and a ring-pattern service	One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls. See Set up distinctive ring on page 112.)
Shared line (receiving both fax and voice calls) with only an attached telephone	Five rings or more.
Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail	Two rings more than the answering machine or computer voicemail.

Set the number of rings-to-answer

To set or change the number of rings-to-answer, use the following steps:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Rings to answer, and then press OK.
5. Use the alphanumeric buttons to enter the number of rings-to-answer, and then press OK.

Set the answer mode

Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic.

• Automatic: In this answer mode, the product answers incoming calls after a specified number of rings or upon recognition of special fax tones. To specify the number of rings, see Set the number of rings-to-answer on page 110.
• TAM: In this answer mode, the product has a telephone answering machine (TAM) attached to the line-out port. The product does not answer incoming calls, but listens for fax call tones after the TAM has answered the call.
• Fax/Tel: In this answer mode, the product answers an incoming call and determines if the call is a voice call or fax call. If the call is a fax call, the product receives the fax from the call. If the call is a voice call, the product generates an audible ring to indicate an incoming voice call that you must answer on an extension phone.
• Manual: In this answer mode, the product never answers calls. You must start the fax-receiving process yourself, either by pressing Start Fax on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.

To set or change the answer mode, complete the following steps:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Press OK to select Answer mode.
5. Use the arrow buttons to select the answer mode, and then press OK.

The control-panel display shows the answer mode setting that you specified.

Set fax forwarding

You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.

If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.

4. Use the arrow buttons to select Forward fax, and then press OK.

5. Use the arrow buttons to select On or Off, and then press OK.

6. If you turn on the fax-forwarding feature, use the alphanumeric buttons to specify the fax number where the fax is to be sent, and then press OK to save the selection.

Set up distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes.

The settings are as follows:

• All Rings: The product answers any calls that come through the telephone line.
• Single: The product answers any calls that produce a single-ring pattern.
• Double: The product answers any calls that produce a double-ring pattern.
- Triple: The product answers any calls that produce a triple-ring pattern.
• Double&Triple: The product answers any calls that produce a double-ring or triple-ring pattern.

To change ring patterns for call answering, complete the following steps:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Answer Ring Type, and then press OK.
5. Use the arrow buttons to select the ring pattern that you want, and then press OK.
6. After product installation is complete, ask someone to send a fax to you in order to verify that the ring-pattern service is working correctly.

Set up the computer to receive faxes

NOTE: Receiving faxes by using a computer is not supported for Macintosh.

Receiving faxes to a computer is available only if a full software installation was performed during initial product setup.

To receive faxes to your computer, turn on the receive-to-PC setting in the software.

1. Open HP ToolboxFX.
2. Select the product.

3. Click Fax.

4. Click Fax Tasks.

5. Under Fax Receive Mode, select Receive faxes to this computer.

Turn off the receive-to-PC setting from the control panel

The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, you can use the following procedure to turn the receive-to-PC setting off from the control panel.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax functions, and then press OK.
3. Use the arrow buttons to select Stop Recv to PC, and then press OK.

Use autoreduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On.

If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

NOTE: Make sure that the default media size setting matches the size of the media that is loaded in the tray.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Fit to page, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK to save the selection.

Set the silence-detect mode

This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The default setting is Off. The silence-detect mode setting should be changed only if you regularly receive faxes from someone who uses an older-model fax machine.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Silence Detect, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK to save the selection.

Set the default fax reprint settings

The default fax reprint setting is On. To change this setting from the control panel, complete the following steps:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Reprint faxes, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Automatic two-sided printing (duplexing) of received faxes

When Print duplex is On, all faxes received are printed two-sided. The factory-set default for printing faxes two-sided is Off.

Set the print duplex setting for faxes

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Print duplex, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK.

Create stamp-received faxes

The product prints the sender identification information at the top of each received fax. You can also choose to have your own header information included on each received fax to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.

NOTE: This option applies only to received faxes that the product prints.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Stamp faxes, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK to save the selection.

Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.

NOTE: The sender of a blocked fax is not notified that the fax failed.

To print a list of numbers that you have blocked or the fax activity log, see Print individual fax reports on page 133.

Complete the following steps to block or unblock fax numbers by using the control panel:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Block faxes, and then press OK.
5. To block a fax number, use the arrow buttons to select Add entry, and then press OK. Enter the fax number exactly as it appears in the header (including spaces), and then press OK. Enter a name for the blocked number, and then press OK.

To unblock a single fax number, use the arrow buttons to select Delete entry, and then press OK. Use the arrow buttons to select the fax number that you want to delete, and then press OK to confirm the deletions.

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To unblock all blocked fax numbers, use the arrow buttons to select Clear all, and then press OK. Press OK again to confirm the deletions.

Make an extension telephone available to receive faxes

With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK.
4. Use the arrow buttons to select Extension Phone, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK to save the selection.

Use fax

Fax software

Supported fax programs

The PC fax program that came with the product is the only PC fax program that works with the product. In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem.

Available cover-page templates

Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software program.

NOTE: Cover-sheet templates cannot be altered. While fields within the templates may be edited, the templates themselves are fixed forms.

Customize a fax cover sheet

1. Open the HP LaserJet Send Fax software program.
2. In the Fax To section, provide the recipient fax number, name, and company.
3. In the Resolution section, select a resolution setting.
4. In the Include With Fax section, select Cover Page.
5. Add more information in the Notes and Subject text boxes.
6. In the Cover Page Template drop-down box, select a template, and then select Pages in Document Tray.

7. Do one of the following:

8. Click Send Now to send the fax without previewing the cover page.

9. Click Preview to view the cover page prior to sending the fax.

Cancel a fax

Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.

Cancel the current fax

Press Cancel on the control panel. Any pages that have not been transmitted are canceled. Pressing Cancel also stops group-dial jobs.

Cancel a pending fax job

Use this procedure to cancel a fax job in the following situations:

• The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error.
  • The fax is scheduled to be sent at a future time.

Use the following steps to cancel a fax job by using the Fax Job status menu:

1. On the control panel, press Setup.
2. Press OK to select Fax Job status.
3. Press OK to select the job that you want to cancel.

4. Press OK to confirm that you want to cancel the job.

5. Use the arrow buttons to scroll through pending jobs until you reach the job that you want to clear.

Delete faxes from memory

Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.

△ CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax functions, and then press OK.
3. Use the arrow buttons to select Clear saved faxes, and then press OK.
4. Press OK to confirm the deletion.

Use fax on a DSL, PBX, ISDN, or VoIP system

HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they might work with the proper setup and equipment.

NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.

The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

DSL

A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.

NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers.

The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for normal telephone wiring.

NOTE: Contact the DSL provider for more information or for assistance.

PBX

The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

Contact the PBX provider for more information and for assistance.

ISDN

Contact the ISDN provider for more information and for assistance.

VoIP

Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.

If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.

If faxing problems continue, contact the VoIP provider.

Send a fax

Fax from the flatbed scanner

1. Make sure that the automatic document feeder (ADF) contains no media.
2. Lift the flatbed scanner cover.
3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass.

Diagram showing a laptop with a green circular inset highlighting a device with a downward arrow, alongside its control panel.

1. Gently close the lid.
2. Use the alphanumeric buttons on the control panel to dial the number.

-or-

If the fax number you are calling has been assigned to a one-touch key, press that key.

-or-

If the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK.

1. On the control panel, press Start Fax.

The control-panel display shows the following message: Send from glass? 1=Yes 2=No.

1. Press 1 to select Yes. The control-panel display shows the following message: Load page: X Press OK, where X is the page number.
2. Press OK. After scanning the page, the product control-panel display shows the following message: Another page? 1=Yes 2=No.
3. If you have more pages to scan, press 1 to select Yes, and then repeat step 3 for each page of the fax job.

-or-

If you are finished, press 2 to select No, and then go to the next step.

Fax from the automatic document feeder (ADF)

NOTE: The ADF capacity is up to 50 sheets of 80 g/m ^2 or 20 lb media.

△ CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.

1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack.

If the media is longer than Letter- or A4-sized paper, pull out the ADF input tray extension to support the media.

1. Slide the stack into the ADF until it does not move any farther.

OK OK

Document loaded appears on the control-panel display.

1. Adjust the media guides until they are snug against the media.

Diagram of a printer with labeled components and green arrows indicating parts of the cover or folder

1. Use the alphanumeric buttons on the control panel to dial the number.

-or-

If the fax number you are calling has been assigned to a one-touch key, press that key.

-or-

If the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK.

1. On the control panel, press Start Fax. The product starts the fax job.

Fax a two-sided original

To fax a two-sided document, use the scanner glass. See Fax from the flatbed scanner on page 118.

Manual dial faxing

Usually, the product dials after you press Start Fax. At times, however, you might want the product to dial each number as you press it. For example, if you are charging your fax call to a calling card, you might need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.

Dial manually with the automatic document feeder (ADF)

1. Load the document into the automatic document feeder (ADF) input tray.
2. On the control panel, press Start Fax.
3. Begin dialing.

NOTE: The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international-access tones, or calling-card-acceptance tones before continuing to dial.

Dial manually with the flatbed scanner

1. On the control panel, press Start Fax.
   The control-panel display shows the following message: Send from glass? 1=Yes 2=No.
2. Press 1 to select Yes. The control-panel display shows the following message: Load page: X Press OK, where X is the page number.

3. Scan a page into memory by placing the sheet print-side-down on the flatbed scanner and pressing OK. After scanning the page, the product control-panel display shows the following message: Another page? 1=Yes 2=No.

4. If you have more pages to scan, press 1 to select Yes, and then repeat step 3 for each page of the fax job.

-or-

If you are finished, press 2 to select No, and then go to the next step.

1. When all pages are scanned into memory, begin dialing. The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international access tones, or calling card acceptance tones before continuing to dial.

Send a fax to a group manually (ad hoc faxing)

Use the following instructions to send a fax to a group of recipients that has not been assigned a group-dial entry:

1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner.
2. Use the alphanumeric buttons.

-or-

If the fax number that you are calling has been assigned a speed-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed-dial entry, and then press OK.

1. Press OK.
2. To continue dialing numbers, repeat steps 2 and 3.

-or-

If you are finished dialing numbers, go to the next step.

1. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically.
2. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK.

Load Page: X Press OK appears on the control-panel display.

1. If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK).

After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display.

1. If you have more pages to scan, press 1 to select Yes, and then repeat step 7 for each page of the fax job.

-or-

If you are finished, press 2 to select No.

The product sends the fax to each fax number. If a number in the group is busy or does not answer, the product redials that number based on the redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error, and then it proceeds to the next number in the group.

Redial manually

1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.
2. On the control panel, press Redial.
3. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically.

4. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK.
   After you press OK, Load page: X Press OK appears on the control-panel display.

5. If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK).

After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display.

1. If you have more pages to scan, press 1 to select Yes, and then repeat step 5 for each page of the fax job.

-or-

If you are finished, press 2 to select No.

The product sends the fax to the number that it redialed. If the number is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error.

Use speed dials and group-dial entries

Send a fax by using a speed dial

1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner.
2. Press the one-touch key for the speed dial.

-or-

Press Phone Book, use the alphanumeric buttons to specify the speed-dial entry, and then press OK.

1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner.
2. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically.
3. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK.

After you press OK, Load page: X Press OK appears on the control-panel display.

1. If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK).

After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display.

1. If you have more pages to scan, press 1 to select Yes, and then repeat step 5 for each page of the fax job.

-or-

If you are finished, press 2 to select No.

When the last page of the fax has exited the product, you can start sending another fax, copying, or scanning.

You can assign a speed dial to numbers that you use regularly. See Create and edit speed dials on page 101. If you have electronic phone books available, you might be able to use them to select recipients. Electronic phone books are generated by using third-party software programs.

Send a fax by using a group-dial entry

1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner.
2. Press the one-touch key for the group.

-or-

Press Phone Book, use the alphanumeric buttons to specify the group-dial entry, and then press OK.

1. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically.
2. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK.

After you press OK, Load page: X Press appears on the control-panel display.OK.

1. If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK).

After scanning the page, Another page? 1=Yes 2=No appear on the control-panel display.

1. If you have more pages to scan, press 1 to select Yes, and then repeat step 5 for each page of the fax job.

-or-

If you are finished, press 2 to select No.

The product scans the document into memory and sends the fax to each number specified. If a number in the group is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log with the error and proceeds to the next number in the group.

Send a fax from the software

This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.

You can fax electronic documents from a computer if you meet the following requirements:

• The product is connected directly to the computer or connected to the computer over a TCP/IP network.
  • The product software is installed on the computer.
• The computer operating system is Microsoft Windows XP, Windows Vista, Mac OS X v10.3, or Mac OS X v10.4.

Send a fax from the software (Windows XP or Vista)

The procedure to send a fax varies according to your specifications. The most typical steps follow.

1. Click Start, click Programs (or All Programs in Windows XP), and then click Hewlett-Packard.
2. Click HP LaserJet product, and then click Send fax. The fax software appears.
3. Enter the fax number of one or more recipients.
4. Load the document in the automatic document feeder (ADF) input tray.
5. Include a cover page. (This step is optional.)
6. Click Send Now.

Send a fax from the software (Mac OS X v10.3)

1. Load the document into the automatic document feeder (ADF) input tray or the flatbed scanner.
2. Open HP Director and click Fax. The fax software appears.
3. Select Fax from the Print dialog.
4. Enter the fax number of one or more recipients.
5. Include a cover page (this step is optional).
6. Click Fax.

Send a fax from the software (Mac OS X v10.4)

Using Mac OS X v10.4, you can choose between two methods of sending faxes from the product software.

To send a fax by using HP Director complete the following steps:

1. Load the document into the automatic document feeder (ADF) input tray or the flatbed scanner.
2. Open HP Director by clicking the icon in the dock, and then click Fax. The Apple print dialog appears.
3. Select Fax PDF from the PDF pop-up menu.

4. Enter the fax number of one or more recipients under To.

5. Select the product under Modem.

6. Click Fax.

To send a fax by printing to a fax driver, complete the following steps:

1. Open the document that you want to fax.
2. Click File and then click Print.
3. Select Fax PDF from the PDF pop-up menu.
4. Enter the fax number of one or more recipients under To.
5. Select the product under Modem.
6. Click Fax.

Send a fax from a third-party software program, such as Microsoft Word (all operating systems)

1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the printer driver drop-down list. The fax software appears.
4. Complete one of the following procedures:

- Windows

a. Enter the fax number of one or more recipients.
b. Include a cover page. (This step is optional.)
c. Include any pages loaded at the product. (This step is optional.)
d. Click Send Now.

- Macintosh

a. Mac OS X v10.3: Select Fax from the Print dialog.

-or-

Mac OS X v10.4: Select Fax PDF from the PDF pop-up menu.

b. Enter the fax number of one or more recipients.

c. Mac OS X v10.3: Include a cover page (this step is optional).

-or-

Mac OS X v10.4: Select the product under Modem.

d. Click Fax.

Send a fax by dialing from a downstream phone

Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.

NOTE: The telephone must be connected to the product "telephone" port (☐).

1. Load the document into the automatic document feeder (ADF) input tray.

NOTE: You cannot use the flatbed scanner when sending a fax by dialing from an extension telephone.

1. Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax number by using the telephone keypad.
2. When the recipient answers, instruct the person to start the fax machine.
3. When you hear the fax tones, press Start Fax, wait until Connecting appears on the control-panel display, and then hang up the telephone.

Send a delayed fax

Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.

If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.

1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.
2. On the control panel, press Setup.
3. Use the arrow buttons until Fax functions appears, and then press OK.
4. Use the arrow buttons until Send fax later appears, and then press OK.
5. Use the alphanumeric buttons to enter the time.
6. If the product is set to the 12-hour time mode, use the arrow buttons to move the cursor past the fourth character to set A.M. or P.M. Select 1 for A.M. or select 2 for P.M., and then press OK.

-or-

If the product is set to the 24-hour time mode, press OK.

1. Use the alphanumeric buttons to enter the date, and then press OK.

-or-

Accept the default date by pressing OK.

1. Enter the fax number, enter the speed dial, or press the one-touch key.

NOTE: This feature does not support undefined (ad hoc) groups.

1. Press OK or Start Fax. The product scans the document into memory and sends it at the designated time.

Use access codes, credit cards, or calling cards

To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. See Manual dial faxing on page 120.

Send faxes internationally

To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. See Manual dial faxing on page 120.

Receive a fax

When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.

Print a stored fax (when private receive feature is on)

To print stored faxes, you must provide the private-receive PIN. Once the product prints the stored faxes, the faxes are deleted from memory.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the alphanumeric buttons to enter the product security PIN, and then press OK.
4. Use the arrow buttons to select Fax Recv. setup, and then press OK.
5. Use the arrow buttons to select Private receive, and then press OK.
6. Use the arrow buttons to select Print faxes, and then press OK.

Reprint a fax

If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in storage prints last.

These faxes are stored continuously. Reprinting them does not clear them from the memory. To clear these faxes from the memory, see Delete faxes from memory on page 117.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax functions, and then press OK.
3. Use the arrow buttons to select Reprint last, and then press OK. The product begins reprinting the most recently printed fax.

NOTE: To stop the printing at any time, press Cancel.

△ CAUTION: If the Reprint faxes setting is set to Off, misprinted or faded faxes cannot be reprinted.

Receive faxes when fax tones are audible on the phone line

If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:

• If you are close to the product, press Start Fax on the control panel.
- When you answer any telephone connected to the line (an extension telephone) and hear fax tones, the product should begin answering the call automatically. If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and then hang up.

NOTE: In order for the second method to work, the extension telephone setting must be set to Yes. See Make an extension telephone available to receive faxes on page 115 to check or change the setting.

View a fax that was sent to your computer

In order to view faxes on a computer, the product must be configured to receive faxes to the computer. See Set up the computer to receive faxes on page 112.

1. Open HP ToolboxFX.
2. Select the product.
3. Click Fax.
4. Click Fax Receive Log.
5. In the Fax Image column, click the "view" link of the fax that you want to view.

NOTE: Receiving faxes by using a computer is not supported for Macintosh.

Solve fax problems

Fax error messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

Table 10-1 Alert and warning messages

Control panel message Description Recommended action
Comm. error A fax communication error occurred between the product and the sender or receiver.		Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.Try a different phone cord.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Fax delayed – Send memory full	Fax memory is full.	Cancel the fax by pressing OK or Cancel. Resend the fax. You might need to send the fax in multiple sections if the error occurs again.
Fax is busy Canceled send The fax line to which you were sending a fax was busy. The product has canceled sending the fax.		Call the recipient to ensure that the fax machine is on and ready.Check that you are dialing the correct fax number.Check that the Redial if busy option is enabled.Check for a dial tone on the phone line by pressing Start Fax.Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.Plug the product phone cord into a jack for another phone line, and then try sending the fax again.Try a different phone cord.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Fax is busy Redial pending The fax line to which you were sending a fax was busy. The product automatically redials the busy number. See Set autoredial on page 106.		Allow the product to retry sending the fax.Call the recipient to ensure that the fax machine is on and ready.
		Check that you are dialing the correct fax number.
		Check for a dial tone on the phone line by pressing Start Fax.
		Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
		Plug the product phone cord into a jack for another phone line, and try sending the fax again.
		Try a different phone cord.
		If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Fax memory full Canceling recv. During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.		Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 117.
		Note: Adding a memory DIMM does not help resolve this issue.
Fax memory full Canceling send During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.		Print all received faxes or wait until all pending faxes are sent.
		Ask the sender to send the fax again.
		Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 117.
Fax recv. error	An error occurred while trying to receive a fax.	Ask the sender to resend the fax.
		Try faxing back to the sender or another fax machine.
		Check for a dial tone on the phone line by pressing Start Fax.
		Check that the telephone cord is securely connected by unplugging and replugging the cord.
		Make sure that you are using the telephone cord that came with the product.
		Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
		Decrease the fax speed. See Change the fax speed on page 135. Ask the sender to resend the fax.
		Turn off error-correction mode. SeeSet thefax-error-correction mode on page 135. Askthe sender to resend the fax.
		Connect the product to a different phone line.
		If the error persists, contact HP. Seewww.hp.com/support/LJM2727or thesupport flyer that came in the product box.
Fax Send error	An error occurred while trying to send a fax.	Try resending the fax.
		Try faxing to another fax number.
		Check for a dial tone on the phone line bypressingStart Fax.
		Check that the telephone cord is securelyconnected by unplugging and replugging thecord.
		Make sure that you are using the telephonecord that came with the product.
		Make sure that the phone is working bydisconnecting the product, plugging in atelephone to the phone line, and making avoice call.
		Connect the product to a different phone line.
		Set the fax resolution toStandardinstead ofthe default ofFine. SeeSet resolutionsettings on page 107.
		If the error persists, contact HP. Seewww.hp.com/support/LJM2727or thesupport flyer that came in the product box.
Group dial not allowed in group The speed-dial code that you typed isprogrammed for a group. Adding a group-dialto another group-dial is not allowed.		Add one-touch buttons (programmed as anindividual speed dial) or speed-dial codes toa group-dial.
Invalid entry Invalid data or response. Correct the entry.
No Dial Tone	The product could not detect a dial tone.	Check for a dial tone on the phone line bypressingStart Fax.
		Unplug the telephone cord from both theproduct and the wall and replug the cord.
		Make sure that you are using the telephonecord that came with the product.
		Unplug the product telephone cord from thewall, plug in a telephone, and try making avoice call.
		Plug the product phone cord into a jack foranother phone line. SeeConnect to atelephone line on page 95.
		If the error persists, contact HP. Seewww.hp.com/support/LJM2727or thesupport flyer that came in the product box.

Table 10-1 Alert and warning messages (continued)

Control panel message Description Recommended action
No document sent The product did not scan any pages, or it did not receive any pages from the computer to transmit a fax.	Try sending the fax again.
No fax answer Redial pending The receiving fax line did not answer. The product attempts to redial after a few minutes.	Allow the product to retry sending the fax.Call the recipient to ensure that the fax machine is on and ready.Check that you are dialing the correct fax number.If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.Plug the product phone cord into a jack for another phone line.Try a different phone cord.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
No fax answer. Canceled send Attempts to redial a fax number failed, or the “Redial-no answer” option was turned off.	Call the recipient to ensure that the fax machine is on and ready.Check that you are dialing the correct fax number.Check that the redial option is enabled.Unplug the telephone cord from both the product and the wall and replug the cord.Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.Plug the product phone cord into a jack for another phone line.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
No fax detected The product answered the incoming call but did not detect that a fax machine was calling.	Allow the product to retry receiving the fax.Try a different phone cord.Plug the product phone cord into a jack for another phone line.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

Fax memory is retained when there is a loss of power

The HP LaserJet M2727 mfp flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately

loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.

Fax logs and reports

Use the following instructions to print fax logs and reports:

Print all fax reports

Use this procedure to print all of the following reports at one time:

Fax activity log
• Phone book report
- Configuration report
• Usage page
- Block-fax list

• Billing report (if the option is turned on)

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select All fax reports, and then press OK. The product exits the menu settings and prints the reports.

Print individual fax reports

Use the control panel to print the following fax logs and reports:

• Fax activity log: Provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred.

• Phone book report: Lists the fax numbers that are assigned to the phone book entries, including speed dials and group-dial entries.
  • Block-fax list: Lists the fax numbers that are blocked from sending faxes to the product.
  • Last call report: Provides information about the last fax sent from or received at the product.

• On the control panel, press Setup.

• Use the arrow buttons to select Reports, and then press OK.
• Use the arrow buttons to select Fax Reports, and then press OK.
• Use the arrow buttons to select the report to be printed, and then press OK. The product exits the menu settings and prints the report.

NOTE: If you selected Fax Activity log and pressed OK, press OK again to select Print log now. The product exits the menu settings and prints the log.

Set the fax activity log to print automatically

You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically:

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Fax Activity log, and then press OK.
5. Use the arrow buttons to select Auto Log Print, and then press OK.
6. Use the arrow buttons to select On, and then press OK to confirm the selection.

Set the fax error report

A fax error report is a brief report that indicates the product experienced a fax job error. It can be set to print after the following events:

• Every fax error (the factory-set default)
- Send fax error
- Receive fax error
- Never

NOTE: If you select Never, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Fax Error report, and then press OK.
5. Use the arrow buttons to select the option for when you want the fax error reports to be printed.
6. Press OK to save the selection.

Set the fax confirmation report

A confirmation report is a brief report that indicates the product successfully sent or received a fax job. It can be set to print after the following events:

• Every fax job
Send fax
Receive fax
• Never (the factory-set default)

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Fax Confirmation, and then press OK.
5. Use the arrow buttons to select the option for when you want the fax error reports to be printed.
6. Press OK to save the selection.

Include the first page of each fax on the fax confirmation, fax error, and last call reports

If this option is turned on and the page image still exists in the product memory, the fax configuration, fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent fax that was sent or received. The factory-set default for this option is On.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Include 1st page, and then press OK.
5. Use the arrow buttons to select On, and then press OK to confirm the selection.

Change error correction and fax speed

Set the fax-error-correction mode

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select All faxes, and then press OK.
4. Use the arrow buttons to select Error correction, and then press OK.
5. Use the arrow buttons to select On or Off, and then press OK to save the selection.

Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is High (V.34).

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

1. On the control panel, press Setup.
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select All faxes, and then press OK.
4. Use the arrow buttons to select Fax Speed, and then press OK.
5. Use the arrow buttons to select a speed setting, and then press OK.

Problems sending faxes

Problem Cause Solution
The document stops feeding in the middle of faxing.	The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches).	Print the document on shorter media.If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, remove the jam. Then, resend the job.
	If the item is too small, it can jam inside the automatic document feeder (ADF).	Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches).If a jam exists, remove the jam. Then, resend the job.
Faxes stop during sending. The receiving	fax machine might be malfunctioning.	Try sending to another fax machine.
	The telephone line might not be working. Do one of the following:Turn up the volume on the product, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working.Disconnect the product from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working.
	A communication error might be interrupting the fax job.	Change the redial-on-communication-error setting to On.
The product is receiving faxes but is not sending them.	If the product is on a digital system, the system might be generating a dial tone that the product cannot detect.	Disable the detect-dial-tone setting.If the error persists, contact the system service provider.
	A poor telephone connection might exist. Try again later.
	The receiving fax machine might be malfunctioning.	Try sending to another fax machine.
	The telephone line might not be working. Do one of the following:Turn up the volume on the product and press Start Fax on the control panel. If a dial tone exists, the telephone line is working.Disconnect the product from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working.
Outgoing fax calls continue to be dialed.	The product automatically redials a fax number if the redial options are set to On.	To stop the product from redialing a fax, press Cancel. Or change the redial setting.
Sent faxes are not arriving at the receiving fax machine.	The receiving fax machine might be off or might have an error condition, such as being out of paper.	Call the recipient to verify that the fax machine is on and ready to receive faxes.
	The originals might be incorrectly loaded.	Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner.
	A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.	If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation.
Sent faxes include a block of gray shading at the end of each page.	The glass-fax size might be set incorrectly.	Verify that the setting is correct.
Sent faxes have data missing from the end of each page.	The glass-fax size might be set incorrectly.	Verify that the setting is correct.
The control panel shows a low-memory error.	The fax might be too large, or the resolution might be too high.	Try one of the following:Divide a large fax into smaller sections, and then fax them individually.Clear stored faxes to make more memory available for outgoing faxes.Configure the outgoing fax as a delayed fax, and then verify that it will send completely.Make sure that the product is using the lowest resolution setting (Standard).

Problems receiving faxes

Use the table in this section to solve problems that might occur when receiving faxes.

NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.

Problem Cause Solution
The product cannot receive faxes from an extension telephone.	The extension-telephone setting might be disabled.	Change the extension-telephone setting.
	The fax cord might not be securely connected.	Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product). Press 1-2-3 in sequence, wait for three seconds, and then hang up.
	The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set.	Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well.
The product is not answering incoming fax calls.	The answer mode might be set to Manual.	If the answer mode is set to Manual, the product does not answer calls. Start the fax-receiving process manually.
	The rings-to-answer setting might not be set correctly.	Check the rings-to-answer setting to verify that it is set properly.
	The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly.	Check the answer-ring pattern feature to verify that it is set properly.
	The fax cord might not be correctly connected, or the fax cord is not working.	See the getting started guide to check the installation. Verify that you are using the fax cord that came with the product.
	The product might not be able to detect incoming fax tones because the answering machine is playing a voice message.	Re-record the answering machine message, leaving at least two seconds of silence at the beginning of the message.
	Too many devices might be connected to the telephone line.	Do not attach more than three devices to the line. Remove the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one.
	The telephone line might not be working. Do one of the following:
		Increase the volume on the product, and then press Start Fax on the control panel. If a dial tone exists, the telephone line is working.Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working.
The product is not answering incoming fax calls.	A voice-messaging service might be interfering with the product as it attempts to answer calls.	Do one of the following: · Disable the messaging service. · Get a telephone line that is dedicated to fax calls. · Set the product answer mode to Manual. In manual mode, you must start the fax-receive process yourself. · Leave the product set to automatic mode and lower the rings-to-answer setting for the product to a number less than the rings-to-answer setting for the voice mail. The product will answer all incoming calls.
	The product might be out of paper and the memory is full.	Refill the media input tray. Press OK. The product prints all of the faxes it has saved in memory and then resumes answering fax calls.
Faxes are not printing.	The media input tray is empty.	Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled.
	The receive-to-PC option might be selected, and faxes are being received by the computer.	Check to determine whether the computer is receiving faxes.
	The product has encountered an error.	Check the control panel for an error message, and then see Fax error messages on page 129.
Faxes are printing on two pages instead of one.	The autoreduction setting might not be set correctly.	Turn on the autoreduction setting.
	The incoming faxes might have been sent on larger media.	Adjust the autoreduction setting to allow larger pages to be printed on one page.
Received faxes are too light, are blank, or have poor print quality.	The product ran out of toner while printing a fax.	The product stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax.
	The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the contrast settings.

Performance problems

Problem Cause Solution
Faxes are transmitting or being received very slowly.	The fax might be very complex, such as one with many graphics.	Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed.
	The receiving fax machine might have a slow modem speed.	The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.
	The resolution at which the fax was sent or is being received might be very high.	To receive the fax, call and ask the sender to lower the resolution and resend the fax. To send the fax, lower the resolution and resend the fax.
	The telephone line might be experiencing line noise.	Hang up and resend the fax. Have the telephone company check the telephone line.If the fax is being sent via a digital phone line, contact the service provider.
	The fax is being sent via an international call.	Allow more time to transmit fax jobs internationally.
	The original document has a colored background.	Reprint the original document with a white background, and then resend the fax.
The fax activity logs or fax call reports are printing at inappropriate times.	The fax activity log or fax call reports settings are not correct.	Print a configuration page and check when the reports print.
The product sounds are too loud or too soft.	The volume setting might not be adjusted correctly.	Adjust the product volume setting.

11 Manage and maintain the product

• Information pages
HP ToolboxFX
- Embedded Web server
• Use HP Web Jetadmin software
• Security features
• Use the convenience stapler (HP LaserJet M2727nfs mfp only)
- Manage supplies

Information pages

Information pages reside within the product memory. These pages help diagnose and solve problems with the product.

NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel or the embedded Web server. See Control panel on page 9.

Page description How to print the page
Configuration page	1. On the product control panel, press Setup.
Shows the current settings and product properties.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select Config report, and then press OK.
	A second page also prints. On that page, the Fax Settings section provides details about the product fax settings.
Supplies status page	1. On the product control panel, press Setup.
Shows the remaining life of the HP print cartridge, the estimated pages remaining, the number of pages printed, and other supplies information.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select Supplies Status, and then press OK.
PCL, PCL 6, or PS font list	1. On the product control panel, press Setup.
Shows which fonts are currently installed in the device.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select PCL font list, PS font list, or PCL6 font list, and then press OK.
Demo page	1. On the product control panel, press Setup.
Contains examples of text and graphics.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select Demo page, and then press OK.
Event log You can print the event log from HP ToolboxFX, the embedded Web server, or HP Web Jetadmin. See HP ToolboxFX on page 144, Embedded Web server on page 153, or the Web Jetadmin Help.
Usage page	1. On the product control panel, press Setup.
Shows a page count for each size of paper printed, the number of one-sided (simplexed) or two-sided (duplexed) pages, and the average percentage of coverage.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select Usage page, and then press OK.
Menu map	1. On the product control panel, press Setup.
Shows the control-panel menus and available settings.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons to select Menu structure, and then press OK.
Network report	1. On the product control panel, press Setup.
Shows the product network settings.	2. Use the arrow buttons to select Reports, and then press OK.
	3. Use the arrow buttons button to select Network report, and then press OK.
Fax reports	For information about fax logs and reports, see Fax logs and reports on page 133.

HP ToolboxFX

HP ToolboxFX is a program that you can use to complete the following tasks:

• Check the product status.
- Configure the product settings.
• View troubleshooting information.
• View online documentation.

You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform the recommended full software installation to use HP ToolboxFX.

View HP ToolboxFX

Open HP ToolboxFX in one of these ways:

• In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon.
- On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click HP LaserJet M2727, and then click HP ToolboxFX.

Status

The HP ToolboxFX Status tab contains links to the following main pages:

• Device Status. View product status information. This page indicates product conditions such as a jam or an empty tray. After you correct a problem with the product, click Refresh status to update the product status.
• Supplies Status. View detailed supplies information such as the estimated percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to order supplies and to find recycling information.
• Device Configuration. View a detailed description of the current product configuration, including the amount of memory installed and whether optional trays are installed.
• Network Summary. View a detailed description of the current network configuration, including the IP address and network status.
• Print Info Pages. Print the configuration page and various other information pages that are available for the product, such as the supplies status page and the demo page.
  • Event Log. View a history of product errors. The most recent error is at the top of the list.

Event log

The event log is a four-column table where the product events are logged for your reference. The log contains codes that correspond to the error messages that appear on the product control-panel display. The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred. The event log also contains a brief description of the error. For more information about error messages, see Control-panel messages on page 170.

Alerts

The HP ToolboxFX Alerts tab contains links to the following main pages:

• Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low toner levels.
• Set up E-mail Alerts. Set up the product to send you e-mail alert messages for certain events, such as low toner levels.

Set up status alerts

Use HP ToolboxFX to set up the product so that it issues pop-up alerts to your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and specific error messages.

Select the pop-up format, the tray icon format, or both for the alerts. The pop-up alerts only appear when the product is printing from the computer on which you set up the alerts.

NOTE: You must click Apply before the changes take effect.

Set up e-mail alerts

Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events, such as a low cartridge or a paper jam, for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the product.

NOTE: You must click Apply before the changes take effect.

Fax

Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages:

• Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the fax receive mode.
  • Fax Phone Book. Add, edit, or delete entries in the product phone book.
  • Fax Send Log. View all of the recent faxes that have been sent from the product.
  • Fax Receive Log. View all of the recent faxes that have been received by the product.
  • Block Faxes. Add, delete, or view fax numbers that are blocked.
• Fax Data Properties. Manage the space used to store faxes on your computer. These settings apply only if you have chosen to send or receive faxes remotely from your computer.

Fax tasks

The following three options are available when receiving a fax:

• Print the fax. You can also select an option to have a message appear on your computer to notifying you when the fax was printed.
• Receive the fax on your computer. You can also select an option to have a message appear on your computer to notifying you when the fax arrives. If the fax machine is connected to multiple computers, only one computer can be designated to receive faxes.
  • Forward the fax to another fax machine.

For more information about fax tasks, see Fax on page 93.

NOTE: You must click Apply before the changes take effect.

Fax phone book

Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed-dial list, import phone books from a variety of sources, and update and maintain the contact list.

• To add an individual contact to the speed-dial list, select the row of the speed dial number that you want to specify. Type the contact name in the Contact name window. Type the fax number in the Fax number window. Click Add.
• To add a group of contacts to the speed-dial list, select the row of the speed-dial number that you want to specify. Click Add Group. Double-click a contact name from the list on the left to move it to the group list on the right, or select a name on the left and then click the appropriate arrow to move it to the group list on the right. You can also use those two methods to move names from right to left. When you have created a group, type a name in the Group name window, and then click OK.
• To edit an existing individual speed-dial entry, click anywhere on the row containing the contact name to select it, and then click Update. Type changes in the appropriate windows, and then click OK.
• To edit an existing group-speed-dial entry, click anywhere on the row containing the group name to select it, and then click Update Group. Make any required changes, and then click OK.
  • To delete an entry from the speed-dial list, select the item, and then click Delete.
• To move speed dial entries, select the entry and then click Move, or select Move and then specify the entry in the dialog box. Either select Next empty row or specify the number of the row where you want to move the entry.

NOTE: If you specify a row that is occupied, the new entry will overwrite the existing entry.

• To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone book, click Import/Export Phone Book. Select the Export option, and then click Next. Enter the file name or browse to the file to which you want to export contacts, and then click Finish. You can also select individual entries from the phone book instead of importing the entire phone book.
  • To delete all entries, click Delete All, and then click Yes.

In addition to numerical digits, the following are valid characters for fax numbers:

- ( )
- +
- -
- *
- #
- R
- W
- .
- ,
- <space> 

NOTE: You must click Apply before the changes take effect.

For more information about faxes, see Fax on page 93.

Fax send log

The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results.

Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order.

The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.

For more information about faxes, see Fax on page 93.

Fax receive log

The HP ToolboxFX fax receive log provides a list of all recently received faxes and information about them including the date and time received, job number, fax number, page count, results, and an abbreviated fax image.

The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax listed on the log.

When a computer that is connected to the product receives a fax, the fax contains a View link. Clicking this link opens a new page that provides information about the fax.

Click on any column heading in the fax receive log to re-sort the information in that column in ascending or descending order.

The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not received.

NOTE: You must click Apply before the changes take effect.

For more information about faxes, see Fax on page 93.

Block Faxes

Block Faxes provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers on this tab.

Help

The HP ToolboxFX Documentation tab contains links to the following main pages:

Troubleshooting
• Animated demonstrations
- User Guide. View information about the product usage, warranty, specifications, and support. The user guide is available in both HTML and PDF format.

System Settings

The HP ToolboxFX System Settings tab contains links to the following main pages:

• Device Information. View information about the product, such as the product description and a contact person.
- Paper Handling. Change the product paper-handling settings, such as default paper size and default paper type.
• Print Quality. Change the product print-quality settings.
- Paper Types. Change the product mode settings for each media type, such as letterhead, prepunched, or glossy paper.
• System Setup. Change the product system settings, such as product language and jam recovery.
• Service. Gain access to various procedures required to maintain the product.
• Device Polling. Change the product polling settings, which determine how often HP ToolboxFX collects data from the product.
- Save/Restore Settings. Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.
- Password. Set, change, or clear the product security password (see Turn on password protection on page 103).

Device information

The HP ToolboxFX Device information page stores data about the product for future reference. The information that you type in these fields appears on the Configuration page. You can type any character in each of these fields.

NOTE: You must click Apply before the changes take effect.

Paper handling

Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the product control-panel. For more information, see Control panel on page 9.

Three options are available for handling print jobs when the product is out of media:

• Select Wait for paper to be loaded.
• Select Cancel from the Paper out action drop-down list to cancel the print job.
• Select Override from the Paper out time drop-down list to send the print job to another paper tray.

The Paper out time field specifies how long the product waits before acting on the selections. You can specify from 0 to 3600 seconds.

NOTE: You must click Apply before the changes take effect.

Print quality

Use the HP ToolboxFX print-quality options to improve the appearance of print jobs. These are the same options that are available on the product control panel. For more information, see Control panel on page 9.

The four options provided for controlling print quality are resolution, REt (Resolution Enhancement technology), print density, and EconoMode.

• Resolution. Select 600 resolution for average print jobs and Fast Res 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print job, but a longer printing time.
  REt. You can turn on REt, which HP provides for improved print quality.
• Print density. For increased print density, select a higher number. For decreased print density, select a lower number.
• EconoMode. Turn EconoMode on when you are printing average print jobs. EconoMode is a feature that allows the product to use less toner per page. Selecting this option might extend the life of the toner supply and might reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in the cartridge.

NOTE: You must click Apply before the changes take effect.

Paper types

Use the HP ToolboxFX Paper types options to configure print modes that correspond to the various media types. Select Restore Modes to reset all modes to the factory settings.

NOTE: You must click Apply before the changes take effect.

System setup

Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue.

NOTE: You must click Apply before the changes take effect.

Service

During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see Clean the paper path from HP ToolboxFX on page 162.

Device polling

You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and scanning using the Scan To button.

NOTE: You must click Apply before the changes take effect.

Print Settings

The HP ToolboxFX Print Settings tab contains links to the following main pages:

• Printing. Change the default product print settings, such as number of copies and paper orientation.
  • PCL5e. View and change the PCL5 settings.
  • PostScript. View and change the PS settings.

Printing

Use the HP ToolboxFX printing settings options to configure the settings for all print functions. These are the same options that are available on the product control panel. For more information, see Control panel on page 9.

NOTE: You must click Apply before the changes take effect.

PCL 5e

Use the PCL 5 options to configure the settings when you are using the PCL5 print personality. These are the same options that are available on the PCL5 menu on the control panel.

NOTE: You must click Apply before the changes take effect.

PostScript

Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when HP postscript level 3 emulation errors occur.

NOTE: You must click Apply before the changes take effect.

Network Settings

The network administrator can use the HP ToolboxFX Network Settings tab to control the network-related settings for the product when it is connected to an IP-based network.

Embedded Web server

This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.

An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in firmware, rather than as software that is loaded on a network server.

The advantage of an EWS is that it provides an interface to the product that anyone with a network-connected product and computer can use. There is no special software to install or configure, but you must have a supported Web browser on the computer. To gain access to the EWS, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 142.)

NOTE: For Macintosh operating systems, you can use the EWS over a USB connection after installing the Macintosh software included with the product.

Features

The EWS allows you to view product and network status and manage printing functions from a computer. With the EWS, you can complete the following tasks:

• View product status information
• Determine the remaining life on all supplies and order new ones
• View and change part of the product configuration
• View and print some internal pages
- Select the language in which to display the EWS pages
• View and change network configuration
- Set, change, or clear the product security password (see Turn on password protection on page 103).

NOTE: Changing network settings in the EWS might disable some of product software or features.

Use HP Web Jetadmin software

HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.

To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.

If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux. Browse to the HP Web Jetadmin host.

NOTE: Browsers must be Java-enabled. Browsing from an Apple PC is not supported.

Security features

Secure the embedded Web server

Use the EWS to set a password.

1. Open the EWS, and then click the System tab.
2. Click Password.

3. Click Apply to save the password.

4. In the Password box, type the password you want to set, and then in the Confirm password box, type the same password again to confirm your choice.

Lock the control-panel menus

The product includes a password-protection feature that locks many menu items. For information about setting up password protections, see Turn on password protection on page 103.

Private receive

The private receive feature allows you to store faxes in memory, without printing them, until you are at the product and can proved a PIN to print the faxes. For more information, see Turn on private receive feature on page 104.

Use the convenience stapler (HP LaserJet M2727nfs mfp only)

Staple documents

Activate the stapling mechanism by inserting media into the convenience stapler.

1. Insert up to 20 sheets of media (80 g/m ^2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m ^2 or 20 lb.

△ CAUTION: Do not use the convenience stapler to staple plastic, cardboard, or wood. Damage to the convenience stapler can result from attempting to staple these materials.

Diagram showing a device with a green arrow pointing to a component, no text or symbols present

NOTE: Exceeding the recommended capacity could result in jams or damage.

1. Wait for the stapler to staple the sheets. When it is inserted all the way into the stapler slot, the media should trigger the stapler mechanism.

Line drawing of a printer's front panel with a green cover (no text or symbols)

1. Remove the stapled media from the slot.

Diagram showing a printer's front panel being inserted into a green arrow, with no visible text or symbols.

NOTE: If you are unable to remove the media after stapling, carefully open the stapler door and then slide your document out.

Load staples

Each staple cassette holds 1,500 unformed staples.

1. Open the stapler door.

Diagram of a device's internal structure with a green arrow indicating a process or operation (no text or symbols present)

NOTE: Opening the stapler door disables the stapler.

Instructions and replacement staples part numbers are listed on the stapler door.

1. If you are replacing a staple cassette (for example, if the staple cassette has run out of staples), remove the staple cassette from the product.

Diagram of a printer internal structure with a green arrow indicating the component (no text or symbols present)

1. Insert a new staple cassette into the opening inside the staple door.

Diagram of a car interior showing a green component being inserted into a vehicle compartment, with no visible text or symbols.

1. Close the stapler door.

Diagram of a printer's internal structure with a green arrow indicating the process (no text or symbols present)

Manage supplies

Check and order supplies

You can check the supplies status by using the product control panel, printing a supplies status page, or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears. Use a new, authentic HP print cartridge to obtain the following types of supplies information:

• Amount of cartridge life remaining
• Estimated number of pages remaining
• Number of pages printed
• Other supplies information

NOTE: If the product is connected to the network, you can set HP ToolboxFX to notify you by e-mail when a print cartridge is low. If the product is directly connected to a computer, you can set HP ToolboxFX to notify you when supplies are low.

Check supplies status by using the control panel

Do one of the following:

• Check the product control panel, which indicates when a print cartridge is low or empty. The control panel also indicates when a non-HP print cartridge is first installed.
  • Print a supplies status page, and then check the supplies levels on the page.

If the supplies levels are low, you can order supplies through a local HP dealer, by telephone, or online. See Accessories and ordering information on page 213 for part numbers. Go to www.hp.com/go/ljsupplies to order online.

Check supplies status by using HP ToolboxFX

You can configure HP ToolboxFX to notify you when the supplies are low. Choose to receive alerts by e-mail or as a pop-up message or taskbar icon.

Store supplies

Follow these guidelines for storing print cartridges:

- Do not remove the print cartridge from its package until you are ready to use it.

△ CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes.

• See Environmental specifications on page 225 for operating and storage temperature ranges.
• Store the supply in a horizontal position.
• Store the supply in a dark, dry location away from heat and magnetic sources.

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the warranty.

HP fraud hotline

Call the HP fraud hotline if the product or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.

The print cartridge might not be a genuine HP one if you notice the following issues:

• You are experiencing a large number of problems with the print cartridge.
• The print cartridge does not look like it usually does (for example, the pull tab or the box is different).

In the United States, call toll-free: 1-877-219-3183.

Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

Recycle supplies

To install a new HP print cartridge, follow the instructions that are included in the box that contains the new supply, or see the getting started guide.

To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. See HP LaserJet print supplies on page 229 for more information about HP's recycling program.

Redistribute toner

If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by redistributing the toner.

1. Remove the print cartridge from the printer.

2. To redistribute the toner, gently rock the print cartridge from front to back.

△ CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

1. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light or unacceptable, install a new print cartridge.

Replace supplies

Print cartridge

1. Open the print-cartridge door.

Line drawing of a printer with a green arrow indicating the process (no text or symbols present)

1. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box.

Line drawing of a printer with a green arrow indicating a component or operation (no text or symbols present)

1. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.

Diagram illustrating engine component assembly with labeled parts and directional arrows indicating motion or flow.

1. Insert the cartridge into the product until it is firmly in place.

Illustration of a printer with a green arrow pointing to the internal component (no text or symbols present)

1. Close the print-cartridge door.

Illustration of a printer with a green arrow indicating a process or operation (no text or symbols present)

△ CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

Memory DIMMs

Information

The product comes with 64 MB of RAM and can be upgraded to 320 MB via the DIMM slot, which is accessible from the left side of the product.

Install a memory DIMM

△ CAUTION: Handling a DIMM without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the product or other grounded metal before touching the DIMM.

1. Use the power switch to turn off the product, and then unplug all of the cables and cords connected to the product.

Diagram showing hand pointing at a device panel with magnified inset view, likely illustrating a process or installation procedure.

1. Open the DIMM door.

Illustration of a printer with a green arrow indicating the process, showing no text or symbols on the diagram itself.

1. Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge.

Illustration of hands holding a device with a green arrow indicating rotation (no text or symbols)

1. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click.

Diagram showing two views of an electronic device with labeled components and directional arrows indicating assembly or connection.

1. Close the DIMM door.

Illustration of a printer with a green arrow indicating a file transfer or download process (no text or symbols present)

1. Reconnect all cables and cords, and then use the power switch to turn on the product.

2. Print a configuration page, and then verify that the Memory section shows the new memory amount. See Information pages on page 142.

Clean the product

Clean the paper path

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.

Specks Smearing

Clean the paper path from HP ToolboxFX

Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not have access to HP ToolboxFX, use the method in Clean the paper path from the product control panel on page 163.

1. Make sure that the product is turned on and in the Ready state, and that media is loaded in tray 1 or tray 2.

2. Open HP ToolboxFX, click the product, and then click the System Settings tab.

3. Click the Service tab, and then click Start.

A page feeds through the product slowly. Discard the page when the process is completed.

Clean the paper path from the product control panel

If you do not have access to HP ToolboxFX, you can print and use a cleaning page from the product control panel.

1. Press Setup.
2. Use the arrow buttons to find the Service menu, and then press OK.
3. Use the arrow buttons to find Cleaning mode, and then press OK.
4. Load plain letter or A4 paper when you are prompted.
5. Press OK again to confirm and begin the cleaning process.

A page feeds through the product slowly. Discard the page when the process is completed.

Clean the automatic document feeder (ADF) pickup roller assembly

If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.

1. Turn off the product and unplug the power cord.

Diagram showing hand pressing a button on a device panel with magnified inset view

1. Open the ADF cover.

Diagram of a printer with green arrows indicating motion or movement, showing internal components and page number (no text labels)

1. Rotate the assembly upward. Wipe it clean and rotate the rollers until the assembly is clean.

Technical line drawing of a mechanical assembly with green components and mounting brackets (no text or symbols)

1. Lower the green lever assembly and close the ADF cover.

Illustration of a printer's front panel with a green arrow indicating compression or disassembly (no text or symbols present)

NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

1. Plug in the product, and then turn on the product.

Diagram showing hand interacting with a device panel and connected to an electrical outlet, with green arrows indicating action or connection.

Clean the lid backing

Minor debris can accumulate on the white document lid backing that is located underneath the product lid.

1. Turn off the product, unplug the power cord, and raise the lid.

2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing.

Line drawing of a hand pressing down on a laptop screen (no text or symbols)

1. Also, clean the scanner strip next to the ADF scanner glass.

2. Dry the backing by using a chamois or soft cloth.

CAUTION: Do not use paper-based wipes because they might scratch the backing.

1. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

Clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.

Firmware updates

Firmware updates and installation instructions for this product are available at www.hp.com/support/LJM2727. Click Downloads and drivers, click the operating system, and then select the firmware download for the product.

NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.

12 Problem solve

• Problem-solving checklist
- Restore the factory-set defaults
• Control-panel messages
• Control-panel display problems
Clear jams
- Solve image-quality problems
- Solve convenience stapler problems
- Solve connectivity problems
- Solve software problems

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step number	Verification step Possible problems Solutions
1	Is the power on?	No power due to failed power source, cable, switch, or fuse.	1. Verify that the product is plugged in.2. Verify that the power cable is functional and that the power switch is on.3. Check the power source by plugging the product directly into the wall or into a different outlet.
2 Does Ready appear in the product control panel?The control panel should function without error messages.		Control panel shows an error.	See Control-panel messages on page 170 for a list of common messages that will help you correct the error.
3 Do information pages print?Print a configuration page. See Information pages on page 142.		An error message appears on the control-panel display.	See Control-panel messages on page 170 for a list of common messages that will help you correct the error.
		Paper jams when printing. Make sure that media that meets HP specifications. See Paper and print media on page 45Clean the paper path. See Clean the paper path on page 162.
4 Does the product copy?Place the configuration page into the ADF and make a copy.The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.		Poor copy quality from the ADF. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass on page 88.
		Paper jams when printing. Make sure that media that meets HP specifications. See Paper and print media on page 45Clean the paper path. See Clean the paper path on page 162.
		Poor copy quality from the flatbed.	1. If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. See Clean the scanner glass on page 88.2. If, after performing the maintenance, the problem persists, see Copy problems on page 197.
5 Does the product send a fax?Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.		The telephone line is not operational or the product is not plugged into the telephone line.	Verify that the product is plugged into a telephone line that you know works.
		The telephone cord is faulty or is plugged into the wrong connector.	1. Try plugging the telephone cord into the other connector.2. Try a new telephone cord.
6 Does the product receive a fax?Use another fax machine to send a fax to the product, if available.		Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.	Make sure that the HP LaserJet M2727 mfp is the only device on the telephone line and try again to receive the fax.
		The product fax settings are set incorrectly.	Review and reset the product fax settings.See Change fax settings on page 105
7 Does the product print from the computer?Use a word-processing program to send a print job to the product.		Software is not installed correctly or an error occurred during software installation.	Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
		The cable is not connected correctly. Reconnect the cable.
		An incorrect driver is selected. Select the proper driver.
		There is a port driver problem in Microsoft Windows.	Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
8 Does the product scan to the computer?Initiate a scan from the basic desktop software at your computer.		The cable is not connected correctly. Reconnect the cable.
		Software is not installed correctly or an error occurred during software installation.	Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
		If the error persists, turn off the product and then turn on the product.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory.

△ CAUTION: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

1. On the product control panel, press Setup.
2. Use the arrows buttons to select Service, and then press OK.
3. Use the arrows buttons to select Restore defaults, and then press OK.
   The product automatically restarts.

Control-panel messages

The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.

Alert and warning messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

To solve fax issues, see Solve fax problems on page 129.

Table 12-1 Alert and warning messages

Control panel message Description Recommended action
10.0000 Supply Memory Error	A specific print cartridge has an e-label error.	Reinstall the print cartridge.Turn off and then turn on the product.If the problem is not solved, replace the cartridge.
10.1000 Supply Memory Error	A specific print cartridge has a missing e-label.	Reinstall the print cartridge.Turn off and then turn on the product.If the problem is not solved, replace the cartridge.
ADF door is open The ADF lid is open or a sensor is malfunctioning.		Make sure that the ADF lid is closed.Remove the ADF and reinstall it.If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Canceled copy. Clear document	The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.	Remove the jammed item. See Clear jams from the ADF on page 177. Then, clear the items in the ADF tray and start over.
Canceled scan. Clear document	The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.	Remove the jammed item. See Clear jams from the ADF on page 177. Then, clear the items in the ADF tray and start over.
Canceled send. Clear document	The Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.	Remove the jammed item. See Clear jams from the ADF on page 177. Then, clear the items in the ADF tray and start over.
Comm. error [Receiver CSID] A fax communication error occurred between the product and the receiver.		Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.Try a different phone cord.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Comm. error [Sender CSID] A fax communication error occurred between the product and the sender.		Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.Try a different phone cord.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Device error, press OK	Generic engine error.	This is a warning message only. Job output might be affected.
Device is busy. Try again later	The product is currently in use.	Wait for the product to finish the current job.
Doc feeder jam Clear, Reload	A piece of media is jammed in the ADF tray.	Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Doc feeder jam, DATE/TIME ADF has not been cleared since previous jam.		Clear the jam.
Document feeder mispick. Reload	Media in the ADF tray was not picked up.	Remove the media from the ADF tray, and then reload it.Clean the ADF pickup roller. See Clean the automatic document feeder (ADF) pickup roller assembly on page 163.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Door open	The print-cartridge door is open.	Close the print-cartridge door.
Engine comm. error The product experienced a print engine communication error.		This is a warning message only. Job output might be affected.
Engine error, press OK	The product experienced a print engine error.	This is a warning message only. Job output might be affected.
Fit to Page on flatbed only The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner.		Use the flatbed or select another reduction/ enlargement setting.
Install black cartridge	No cartridge installed with door closed.	Install print cartridge.
Invalid driver Press OK	You are using the incorrect printer driver.	Select the printer driver that is appropriate for your product.
Invalid entry Invalid data or response. Correct the entry.
Jam in (area), Open door and clear jam Paper jam in one of the following areas: drum area, fuser area, duplex feeding area, duplex receiving area, and duplex pickup area.		Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams on page 176.
Jam in Tray #, Clear jam and then press OK	The product has detected a jam in one of the following areas: tray 1, tray 2, or tray 3.	Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams on page 176.
Load paper	Out of paper in all available trays.	Load paper in trays.
Load Tray #, Press OK to use available media	Device is processing job, but a matching tray is empty.	Press OK to use existing available media.
Load tray #, Press OK Manual duplex mode. “#” is the tray number where the first half of the job printed.		Load paper in the correct tray.
Load Tray 1, Press OK to use available media	Device is processing job, but no trays match.	Press OK to use existing tray settings.
Load Tray 1,/ Cleaning mode, OK to start	Cleaning mode paper prompt.	Press OK to begin the cleaning procedures.
Manual feed, Press OK to use available media	Print Manual Feed mode.	Load paper into tray 1.
Mem. low 1 copy. Press OK	The product completed making one copy. The remaining copies have been canceled because of low memory.	Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.
Memory is low Try again later	The product does not have enough memory to start a new job.	Wait until the current job is finished before starting a new job.
Memory is low. Press OK	The product memory has been almost completely filled.	Allow the product to finish the job, or press Setup to cancel the job.
Memory low Only 1 copy made	The product does not have enough memory to complete the collated copy job.	Break the job into smaller jobs that contain fewer pages.
Misprint, Press OK	Feed delay misprint.	Reload paper.
No paper pickup, Press OK	The product has failed to pick up a piece of media.	Verify that the media was inserted far enough into the input tray. In tray 2, verify that the paper-length guide is in the correct position for the media size that you are using.
		Reload the media in the input tray and press Setup to continue the job.
		If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Non-HP supply Installed A new supply has been installed that is not made by HP. This message is appears for several seconds, and then the product returns to the Ready state.		If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
Order black Cartridge	Print cartridge is low.	Order a new print cartridge.
Page too complex, press OK The product could not print the current page because of its complexity.		Press Setup to clear the message.Allow the product to finish the job, or press Cancel to cancel the job.
Paper path jam. Open door/Remove tray 2, Push green lever	Paper jam in the duplexer Clear the jam from the area, and then follow the control-panel instructions.
Scanner reserved for PC scan A computer is using the product to create a scan.		Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel.
Scanning error Cannot connect The product cannot transmit scan information to a computer.		Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.
Settings cleared, DATE/TIME	The product has cleared job settings.	Re-enter any appropriate job settings.
Used black cartridge in use alternates with to accept, press OK	A used printer cartridge has been installed or moved.	Press OK to return to the Ready state.

Critical error messages

Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

Critical error message-tables

Table 12-2 Critical error messages

Control panel message Description Recommended action
49 Error, Turn off then on The product has experienced an internal embedded software error.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
50.x Fuser Error The product has experienced an internal hardware error.	1. Turn off the power by using the power switch, and then wait at least 30 seconds.2. If a surge protector is being used, remove it. Plug the product directly into the wall socket.3. Turn on the power and wait for the product to initialize.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
52 Scanner Error The product has experienced an internal hardware error.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
55.4 Error, Turn off then on The product has experienced an engine communication timeout error.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
57 Fan Error, Turn off then on The product has experienced a problem with its internal fan.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Error Turn off then on The product has experienced an internal firmware error.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Service error, Turn off then on The product has experienced a problem with the DIMM slot.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch TO turn the product on.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Scanner error #, Turn off then on The product has experienced an error in the scanner sub-assembly area.	Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

Control-panel display problems

△ CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product control-panel display. Do not touch the product control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).

Unexpected lines or dots might appear on the product control-panel display, or the display might become blank if the product is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure:

1. Turn the product off.
2. Remove the product from the electric or magnetic field.
3. Turn the product on again.

Clear jams

Causes of jams

Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:

The input trays are loaded improperly or overfilled, or the media guides are not set properly.
- Media is added to or removed from an input tray during a print job or an input tray is removed from the product during a print job.
• The cartridge door is opened during a print job.
• Too many sheets have accumulated in an output area, or sheets are blocking an output area.
- The print media that is being used does not meet HP specifications. See Paper and print media on page 45.
• The media is damaged or has foreign objects attached to it, such as staples or paper clips.
- The environment in which the print media was stored is too humid or too dry. See Paper and print media on page 45.

Where to look for jams

Jams can occur in these locations:

• In the automatic document feeder (ADF)
In input areas
• In the automatic duplexer
In output areas
• Inside the product

Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product.

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

Clear jams from the ADF

Occasionally, media becomes jammed during a fax, copy, or scan job.

You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.

• The ADF input tray is loaded incorrectly or is too full. See Load paper and print media on page 49 for more information.
- The media does not meet HP specifications, such as those for size or type. See Paper and print media on page 45 for more information.

1. Open the ADF cover.

Diagram of a machine with green arrows indicating motion or movement, no text or symbols present

NOTE: Verify that any shipping tape inside the ADF has been removed.

1. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.

Diagram of a car interior showing the dashboard and hand mechanism with an inset showing green arrows indicating motion (no text or symbols present)

1. Lifting the green lever, rotate the pick mechanism until it stays open.

Technical line drawing of a mechanical assembly with green arrows indicating motion or force direction (no text or symbols)

1. Gently try to remove the page without tearing it. If you feel resistance, go to the next step.

Technical diagram of a mechanical assembly with a green arrow indicating direction (no text or symbols present)

1. Open the ADF lid and gently loosen the media by using both hands.

Diagram showing two green circular arrows pointing to a mechanical component inside a housing (no text or symbols)

1. When the media is free, gently pull it out in the direction shown.

Simple line drawing of a computer monitor with a green arrow pointing to the screen area (no text or symbols)

1. Close the lid to the flatbed scanner.

Illustration of a printer with a green downward arrow indicating compression or disassembly (no text or symbols present)

1. Lower the green lever.

Mechanical assembly diagram showing a green arrow indicating a specific component (no text or symbols present)

1. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.

Diagram of a car interior showing the door, handle, and internal components with a magnified inset highlighting a green arrow (no text or symbols present)

1. Close the ADF lid.

Diagram of a printer with a green arrow indicating compression or disassembly (no text or symbols present)

Clear jams from the input-tray areas

△ CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

NOTE: Depending on where the jam is located, some of the following steps might not be necessary.

1. Open the rear output door.

Diagram of a computer interface showing internal components and a green checkmark indicating a specific section (no text or symbols present)

1. Rotate the green pressure release levers downward.

Diagram showing a printer internal structure with labeled parts and a magnified view of the main component.

1. Open the print-cartridge door.

Illustration of a printer with a green arrow indicating a process or operation (no text or symbols present)

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Line drawing of a printer with green arrows indicating a green paper feed or disposal process (no text or symbols present)

1. Close the print-cartridge door.

Illustration of a printer with a green arrow indicating a process or operation (no text or symbols present)

1. Open tray 2 and tray 3.

Diagram of a device's internal structure with a green arrow indicating direction (no text or symbols present)

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Line drawing of a printer with green arrows indicating motion or movement (no text or symbols)

1. If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the product.

Line drawing of a printer with green arrows indicating a component or operation (no text or symbols present)

1. Close tray 2 and optional tray 3.

2. Close the rear output door.

Clear jams from the duplexer

△ CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

NOTE: Depending on where the jam is located, some of the following steps might not be necessary.

1. Open the rear output door.

Diagram of an open industrial machine with internal components and a green checkmark indicating a process (no text or symbols present)

1. Rotate the green pressure release levers downward.

Diagram showing a printer internal structure with highlighted parts and a magnified view of the main component.

1. Remove tray 2.

Diagram of a device drawer with an arrow indicating left-side motion (no text or symbols present)

1. Push down on the green lever on the automatic two-sided path door on the front of the product.

Line drawing of a printer with a green arrow indicating compression or disassembly (no text or symbols present)

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Line drawing of a printer with green arrows indicating print direction (no text or symbols)

NOTE: If you cannot grasp the media with your hands, perform the procedure in Clear jams from the print-cartridge area on page 187.

1. Close the automatic two-sided path door.

Line drawing of a printer with a green arrow indicating motion (no text or symbols)

1. Reinsert tray 2.

Diagram of a device drawer with an arrow indicating green movement, no text or symbols present

1. Close the rear output bin, and then open the automatic two-sided path door on the back of the product.

Diagram of a server rack with green arrows indicating airflow or ventilation direction (no text or symbols)

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Diagram of a computer tower with ventilation slots and green arrows indicating internal components (no text or symbols)

1. Close the automatic two-sided path door.

Diagram of a server rack with green arrows indicating internal components (no text or symbols)

Clear jams from the output-bin areas

Top (face-down) output bin

△ CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Line drawing of a printer with green arrows indicating a process or operation (no text or symbols present)

Rear (face-up) output bin

△ CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

1. Open the straight-through output door.

Diagram of a computer interface showing internal components with a green checkmark indicating a specific section (no text or symbols present)

1. Pull down the green pressure-release levers.

Technical diagram showing a printer internal structure with labeled parts and a magnified view of the main component.

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

Line drawing of hands inserting a green component into an open device (no text or symbols visible)

NOTE: If you cannot grasp the media with your hands, perform the procedure in Clear jams from the print-cartridge area on page 187.

1. Close the straight-through output door.

Diagram of an open industrial machine with internal components and a green arrow indicating a specific section (no text or symbols present)

Clear jams from the print-cartridge area

△ CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

1. Open the print-cartridge door, and remove the print cartridge.

Line drawing of a printer with green arrow indicating compression or disassembly (no text or symbols)

△ CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.

1. On the product, open the rear output door, and then rotate the green pressure-release levers downward.

Diagram showing a printer internal structure with labeled parts and a magnified view of the main component.

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

Diagram of a printer with green arrows indicating process flow (no text or symbols)

1. Replace the print cartridge and close the print-cartridge door.

Illustration of a printer with green recycling arrows indicating internal components (no text or symbols)

1. Close the rear output door.

Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only)

To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m ^2 or 20 lb) at a time.

1. Turn off the HP LaserJet M2727nfs mfp, and then open the stapler door.

Diagram of a printer's internal structure with a green arrow indicating the process (no text or symbols present)

NOTE: Opening the stapler door disables the stapler.

1. Remove the staple cassette from the product.

Diagram of a car interior showing a green arrow pointing to a component, no text or symbols present

1. Clear any loose staples from the stapler and from the staple cassette.

Line drawing of a printer's internal structure showing paper feeding into a container with a green arrow indicating the part (no text or symbols present)

1. Replace the staple cassette.

Line drawing of a car interior showing a green component being inserted into the engine compartment (no text or symbols)

1. Close the stapler door, and then turn on the product.

Diagram of a device interior showing a green arrow indicating rotation or movement (no text or symbols present)

1. Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary.

Avoid repeated jams

- Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.

• Verify that the media guides are properly adjusted.

- Check that the input tray is securely in place.

Do not add print media into the input tray while the product is printing.

• Use only HP-recommended media types and sizes. See Paper and print media on page 45 for more information about print media types.

- Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.

- Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.

- Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.

Solve image-quality problems

Print problems

Print quality problems

Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.

NOTE: If you are having copy problems, see Copy problems on page 197.

General print-quality issues

The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.

Problem Cause Solution
Print is light or faded.	The media might not meet HP specifications.	Use media that meets HP specifications.SeePaper and print media on page 45.
AaBbCcAaBbCcAaBbCcAaBbCcAaBbCc	The print cartridge might be defective. If you use a non-HP print cartridge, no messages appear on the product control panel or in HP ToolboxFX.	Replace the print cartridge. SeePrint cartridge on page 159.If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge.
	If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.	Adjust the print density, and disable EconoMode in the product Properties.
Toner specks appear.	The media might not meet HP specifications.	Use media that meets HP specifications.SeePaper and print media on page 45.
AaBbCcAaBbCcAaBbCcAaBbCcAaBbCc	The paper path might need cleaning.	Clean the paper path. SeeClean the paper path on page 162, or see the HP ToolboxFX online Help.
Dropouts appear. A single sheet of print media might be defective.		Try reprinting the job.
AaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc	The moisture content of the paper is uneven or the paper has moist spots on its surface.The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.	Try different paper, such as high-quality paper that is intended for laser printers. SeePaper and print media on page 45.
	The print cartridge might be defective. Replace the print cartridge. SeePrint cartridge on page 159.If the error persists, contact HP. Seewww.hp.com/support/LJM2727or the support flyer that came in the product box.
Vertical streaks or bands appear on the page.	The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.	Replace the print cartridge. SeePrint cartridge on page 159.
The amount of background toner shading becomes unacceptable.	The media might not meet HP specifications. Use a different paper with a lighter basis weight. SeePaper and print media on page 45.
	The single-sheet priority input tray might be installed incorrectly.	Make sure that the single-sheet priority input tray is in place.
	The print-density setting is too high. Decrease throughHP ToolboxFX or the embedded Web server. This decreases the amount of background shading.
	Very dry (low humidity) conditions can increase the amount of background shading.	Check the product environment.
	The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.	Replace the print cartridge. SeePrint cartridge on page 159.
Toner smears appear on the media.	The media might not meet HP specifications. Use media that meets HP specifications. SeePaper and print media on page 45.
	If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.	Clean the media guides and the paper path. SeeClean the paper path on page 162.
	The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.	Replace the print cartridge. SeePrint cartridge on page 159.
	The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected.
		Use the archive print feature to improve toner fusing. SeeArchive print on page 65.
The toner smears easily when touched.	The product is not set to print on the type of media on which you want to print.	In the printer driver, select the Paper/Quality tab and set Paper Type to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.
	The media might not meet HP specifications. Use media that meets HP specifications. See Paper and print media on page 45.
	The paper path might need cleaning.	Clean the product. See Clean the paper path on page 162.
	The power source might be defective. Plug the product directly into an AC outlet instead of into a power strip.
	The fuser temperature might be too low. Use the archive print feature to improve toner fusing. See Archive print on page 65.
Marks repeatedly appear at even intervals on the page.	The product is not set to print on the type of media on which you want to print.	In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper.
	Internal parts might have toner on them. The problem typically corrects itself after a few more pages.
	The paper path might need cleaning.	Clean the product. See Clean the paper path on page 162.
	The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Print cartridge on page 159.
The printed page contains misformed characters.	The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
	If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.	Verify that the problem also occurs on the configuration page. If so, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
The printed page is curled or wavy.	The product is not set to print on the type of media on which you want to print.	In the printer driver, make sure the appropriate media type is selected.
		If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
	The media might have been in the input tray too long.	Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
	The paper path is curling the media. Open the rear output door to print to the straight-through output path.
	The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
	Both high temperature and humidity can cause paper curl.	Check the product environment.
Text or graphics are skewed on the printed page.	The media might be loaded incorrectly or the input tray might be too full.	Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media on page 49.
	The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
The printed page contains wrinkles or creases.	The media might be loaded incorrectly or the input tray might be too full.	Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray.
		Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media on page 49.
	The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
	The paper path is curling the media. Open the rear output door to print to the straight-through output path.
	Air pockets inside envelopes can cause them to wrinkle.	Remove the envelope, flatten it, and try printing again.

Problem Cause Solution

Toner appears around the printed characters.

The media might be loaded incorrectly. Turn over the stack of paper in the tray.

If large amounts of toner have scattered around the characters, the paper might have high resistivity.

Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.

An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).

Software settings might affect image printing.

In your software program, change the tone (darkness) of the field in which the repeated image appears.

The order of images printed might affect printing.

In your software program, rotate the whole page 180° to print the lighter image first.

A power surge might have affected the product.

Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.

If the defect occurs later in a print job, turn the product off for 10 minutes, and then turn on the product to restart the print job.

Media-handling problems

Use the information in this section when the product experiences media-handling problems.

Print-media guidelines

For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
- For best-quality printing, use a smooth type of paper. Generally, smoother media produces better results.
- If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
- Do not use media that is designed for inkjet printers only. Use media that is designed for laser printers.
- Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.
• Do not use raised or embossed letterhead.
- The product uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).

△ CAUTION: Failure to follow these guidelines could cause jams or damage to the product.

Solve print-media problems

The following problems with media cause print-quality deviations, jamming, or even damage to the product.

Problem Cause Solution
Poor print quality or toner adhesion	The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.	Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.
Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof wrapping.
	The paper has variability from one side to the other.	Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain direction, or is of short-grain construction		Open the rear output bin, or use long-grain paper.
Jamming, damage to product	The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding	The paper has ragged edges.	Use high-quality paper that is made for laser printers.
	The paper varies from side-to-side. Turn the paper over.
	The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.	Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
		Open the rear output bin, or use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly adjusted.		Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
More than one sheet feeds at one time.	The media tray might be overloaded. Remove all media from the tray, and then return some of the media to the tray. See Load paper and print media on page 49.
	The media might be wrinkled, folded, or damaged.	Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
	The media might have been fanned before it was loaded.	Load media that was not fanned. Loosen ream by twisting paper stack.
	Media might be too dry. Load new paper that was stored properly.
The product does not pull media from the media input tray.	The product might be in manual feed mode.	IfManual feedappears on the product control-panel display, pressOKto print the job.Verify that the product is not in manual feed mode and print your job again.
	The pickup roller might be dirty or damaged.	Contact HP.Seewww.hp.com/support/LJM2727or the support flyer that came in the product box.
	The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.	Adjust the paper-length adjustment control to the correct length.

Performance problems

Try the tips in this section if pages exit the product, but have nothing printed on them, or when the product does not print any pages.

Problem Cause Solution
Pages print but are totally blank.	The sealing tape might still be in the print cartridge.	Verify that the sealing tape has been completely removed from the print cartridge.
	The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages.
	The product might be malfunctioning. To check the product, print a configuration page. See Information pages on page 142.
	Certain media types can slow the print job. Print on a different type of media.
Pages did not print. The product might not be pulling media correctly.	See Media-handling problems on page 194.
The media might be jamming in the product.	Clear the jam. See Clear jams on page 176.
The USB cable or the network cable might be defective or incorrectly connected.	Disconnect the cable at both ends and reconnect it.Try printing a job that has printed in the past.Try using a different USB or network cable.
The product IP address might have been changed.	From the control panel, print a configuration page. Confirm the IP address with that listed in the Properties dialog box.
The product might not be set up as the default printer.	Open the Printers or Printers and Faxes dialog box, right click the product, and then click Set as Default Printer.
The product might have encountered an error.	Check the control panel for an error message. See Control-panel messages on page 170.
The product might be paused or offline.	Open the Printers or Printers and Faxes dialog box, and verify that the product status is Ready. If it is Paused, right-click the product and click Resume Printing.
The product might not be receiving power. Check the power cord and verify that the product is turned on.
Other devices are running on your computer.	The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, disconnect the other device or use two USB ports on the computer.

Copy problems

Prevent copy problems

The following are a few simple steps you can take to improve copy quality:

• Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).
  • Use quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load paper and print media on page 49 for instructions.
  • Use or make a carrier sheet to protect your originals.

NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

Image problems

Problem Cause Solution
Images are missing or faded.	The print-cartridge might be defective.	Replace the print cartridge. SeePrint cartridge on page 159.
	The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition.
	The contrast settings might be set incorrectly.	Use the control-panelLighter/Darkerbutton to change the contrast setting.
	The original might have a colored background.	Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.
Vertical white or faded stripes appear on the copy.	The media might not meet HP specifications.	Use media that meets HP specifications. SeePaper and print media on page 45.
	The print-cartridge might be defective.	Replace the print cartridge. SeePrint cartridge on page 159.
Unwanted lines appear on the copy.	The flatbed scanner or the ADF glass might be dirty.	Clean the flatbed scanner or the ADF glass. SeeClean the product on page 162.
	The photosensitive drum inside the print cartridge might have been scratched.	Install a new HP print cartridge. SeePrint cartridge on page 159.
Black dots or streaks appear on the copy.	Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.	Clean the product. SeeClean the product on page 162.
	The power to the product might have fluctuated.	Reprint the job.
Copies are too light or dark. The printer driver or product software settings may be incorrect.		Verify that the quality settings are correct.See the product software Help for more information about changing the settings.
Text is unclear. The printer driver or product software settings may be incorrect.		Verify that the quality settings are correct.Verify that the EconoMode setting is off.See the product software Help for more information about changing the settings.

Media-handling problems

Problem Cause Solution
Poor print quality or toner adhesion	The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.	Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof wrapping.
	The paper has variability from one side to the other.	Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain direction, or is of short-grain construction		Open the rear output bin, or use long-grain paper.
Jamming, damage to paper The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding	The paper has ragged edges.	Use high-quality paper that is made for laser printers.
	The paper varies from side-to-side. Turn the paper over.
	The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.	Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
		Open the rear output bin, or use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly adjusted.		Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
More than one sheet feeds at one time.	The media tray might be overloaded. Remove some of the media from the tray. See Load paper and print media on page 49.
	The media might be wrinkled, folded, or damaged.	Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
The product does not pull media from the media input tray.	The product might be in manual feed mode.	If Manual appears on the product control-panel display, pressOK to print the job.
		Verify that the product is not in manual feed mode and print your job again.
	The pickup roller might be dirty or damaged.	Contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
	The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.	Adjust the paper-length adjustment control to the correct length.

Performance problems

Problem Cause Solution
No copy came out.	The input tray might be empty.	Load media in the product. See Load paper and print media on page 49 for more information.
	The original might have been loaded incorrectly.	In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up.On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Copies are blank. The sealing tape might not have been removed from the print cartridge.		Remove the print cartridge from the product, pull out the sealing tape, and reinstall the print cartridge.
		The original might have been loaded incorrectly.
		The media might not meet HP specifications.
		The print cartridge might be defective.
The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty.
Copies are reduced in size. The product settings might be set to reduce the scanned image.		On the control panel, press Reduce/Enlarge and verify that it is set to Original=100%.

Scan problems

Solve scanned-image problems

Problem Cause Solution
The scanned image is of poor quality.	The original might be a second-generation photo or picture.	To eliminate the patterns, try reducing the size of the image after scanning.Print the scanned image to see if the quality is better.Verify that the resolution settings are correct for the type of scan job that you are performing. SeeScannerresolution and color on page 87.For best results, use the flatbed scanner for scanning rather than the automatic document feeder (ADF).
	The image that appears on the screen might not be an accurate representation of the quality of the scan.	Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by openingDisplayin Windows Control Panel.Try adjusting the resolution settings in the scanner software. SeeScannerresolution and color on page 87.
	The original might have been loaded incorrectly.	Use the media guides when you load the originals into the ADF. SeeLoad paper and print media on page 49.
	The scanner might be dirty.	Clean the scanner. SeeClean the scanner glass on page 88.
	The graphics settings might not be suitable for the type of scan job that you are performing.	Try changing the graphics settings. SeeScanner resolution and color on page 87.
Part of the image did not scan. The original might have been loaded incorrectly.		Use the media guides when you load the originals into the ADF. SeeLoad originals for scanning on page 82.
		A colored background might be causing images in the foreground to blend into the background.
		The original is longer than 381 mm (15 inches).
		The maximum scannable length is 381 mm (15 inches) when you use the automatic document feeder (ADF) input tray. If the page exceeds the maximum length, the scanner stops. (Copies can be longer.)CAUTION: Do not try to pull the original from the ADF; you might damage the scanner or your original. SeeClear jams from the ADF on page 177.
		The original is too small. The minimum size that the flatbed scanner supports is 25 x 25 mm (1 x 1 inch). The minimum size that the ADF supports is 127 x 127 mm (5 x 5 inches). The original might be jammed. SeeClear jams from the ADF on page 177.
		The media size is incorrect.
The scan takes too long	The resolution or color level is set too high.	InScansettings, make sure that the input media size is large enough for the document that you are scanning. .
		Change the resolution and color settings to the correct settings for your job. SeeScanner resolution and color on page 87.
	The software is set to scan in color. The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the product software Help for details.
	A print job or copy job was sent before you tried to scan.	If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the product and scanner share memory, the scan might be slower.

Scan-quality problems

Prevent scan-quality problems

The following are a few simple steps you can take to improve copy and scan quality.

• Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan.
• Use high-quality originals.
- Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 49 for instructions.
- Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 87 for more information.
- If your product frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
• Use or make a carrier sheet to protect your originals.

Solve scan-quality problems

Problem Cause Solution
Blank pages The original might have been loaded upside down.	In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack.On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Too light or dark The resolution and color levels may be set incorrectly.	Verify that you have the correct resolution and color settings. See Scanner resolution and color on page 87.
Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the glass.	Clean the flatbed scanner surface. See Clean the scanner glass on page 88.
The ADF glass might be dirty.	Clean the scanner strip. See Clean the scanner glass on page 88 (step 3).
Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the glass.	Clean the flatbed scanner surface. See Clean the scanner glass on page 88.
The power to the product might have fluctuated.	Reprint the job.
Unclear text The resolution levels might be set incorrectly.	Verify that the correct resolution settings are correct. See Scanner resolution and color on page 87.

Fax problems

To solve fax issues, see Solve fax problems on page 129.

Optimize and improve image quality

Print-quality checklist

General print-quality problems can be solved by using the following checklist:

1. Make sure that the paper or print media that you are using meets specifications. See Paper and print media on page 45. Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Change the print driver to match the media type and size on page 54.

3. Print a configuration page and supplies status page at the product control panel. See Information pages on page 142.
   Check the supplies status page to see if any supplies are low or empty. No information is provided for non-HP print cartridges.
   If the pages do not print correctly, the problem is with the hardware. Contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.

4. Print a demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver. Try printing from another printer driver. For example, if you are using the PCL 6 printer driver, print from the PS printer driver.

Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the PS driver.

1. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.

2. Restart the computer and the product and try printing again. If the problem is not resolved, see General print-quality issues on page 190.

Manage and configure printer drivers

Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type.

You can change the settings in the product properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using:

600 dpi
- Custom: This setting produces the same resolution as the default setting, but you can change the scale patterns.

NOTE: Changing the resolution can change the formatting of your text.

Temporarily change print-quality settings

To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print.

NOTE: For Macintosh instructions, see Change printer-driver settings for Macintosh on page 28.

For Windows 2000:

1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the product icon.
3. Click Properties or Printing Preferences.
4. Change the settings, and click OK.

For Windows XP:

1. In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes.
2. Right-click the product icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.

For Windows Vista:

1. In the Windows system tray, click Start, click Control Panel, and then, under Hardware and Sound, click Printer.
2. Right-click the product icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.

Solve convenience stapler problems

The convenience stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m ^2 or 20 lb) at a time.

Problem Cause Solution
The convenience stapler does not staple pages.	The stapler door is not completely closed.	The convenience stapler has a staple jam.
	Make sure that the stapler door is completely closed.	Clear the staple jam. See Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only) on page 188.

Solve connectivity problems

Solve direct-connection problems

If the product is experiencing connection issues while directly connected to a computer, complete the following steps:

1. Make sure that USB cable is no longer than 2 meters (6 feet).
2. Make sure that both ends of the USB cable are connected.
3. Make sure that the cable is a USB 2.0 Hi-Speed-certified cable.
4. If the error persists, use a different USB cable.

Network problems

Verify that the product is on and online

Check the following items to make sure the product is ready to print.

1. Is the product plugged in and turned on?

Make sure that the product is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or product.

1. Is the product Ready light on?

If the light is blinking, you might need to wait until the current job is completed.

1. Is the product control-panel display blank?

• Make sure the product is turned on.
• Make sure the product is installed correctly.

1. Does a message other than Ready appear on the product control-panel display?

- See your product documentation for a complete list of control panel messages and corrective actions.

Resolve communication problems with the network

Check the following items to verify that the product is communicating with the network. This information assumes you have already printed a network configuration page (see Information pages on page 142).

1. Are there any physical connection problems between the workstation or file server and the product?

Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications.

1. Are the network cables connected properly?

Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit.

1. Are the product link speed and duplex settings set correctly?

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).

1. Can you "ping" the product IP address?

Use the command prompt to ping the product from the computer. For example:

ping 192.168.45.39

Ensure that the ping displays round-trip times.

If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

1. Have any software programs been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

1. Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection.

1. If other users are able to print, are they using the same network operating system?

Check your system for proper network operating system setup.

1. Is your protocol enabled?

Check the status of your protocol on the network configuration page. See Information pages on page 142. You can also use the embedded Web server or HP ToolboxFX to check the status of other protocols. See HP ToolboxFX on page 144.

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause

Solution

Close all software programs, restart Windows, and try again.Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program.Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined.See the Microsoft Windows documentation that came with the computer for more information about Windows error messages.

Solve common Macintosh problems

Table 12-3 Problems with Mac OS X v10.3 and Mac OS X v10.4
The printer driver is not listed in Printer Setup Utility.

Cause Solution
The product software might not have been installed or was installed incorrectly.	Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/.lproj, where “” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.	Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where “” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The product name, IP address, or "Rendezvous" or "Bonjour" host name does not appear in the printer list box in the Printer Setup Utility.

Cause	Solution
The product might not be ready.	Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB orEthernet hub, try connecting directly to the computer or use a different port.
The wrong product name, IP address, or "Rendezvous" or "Bonjour" host name is being used.	Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page See Information pages on page 142. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.
The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the product that you wanted.

Cause	Solution
The print queue might be stopped.	Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or "Rendezvous" or "Bonjour" host name might have received your print job.	Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page See Information pages on page 142. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause Solution
This problem occurs with some programs.	Try downloading the fonts that are contained in the EPS file to the product before printing.Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause Solution
This error occurs when the software for USB printers is not installed.	When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.
This problem is caused by either a software or a hardware component.	Software troubleshootingCheck that your Macintosh supports USB.Verify that your Macintosh operating system is Mac OS X v10.3 or Mac OS X v10.4.Ensure that your Macintosh has the appropriate USB software from Apple.Hardware troubleshootingCheck that the product is turned on.Verify that the USB cable is connected correctly.Check that you are using the appropriate high-speed USB cable.Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.NOTE: The iMac keyboard is a nonpowered USB hub.

Solve PostScript (PS) errors

The following situations are PS language specific and may occur when several product languages are being used.

NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section. You can also use the embedded Web server.

Table 12-4 PS errors

Issue Cause Solution
The job prints in Courier (the product's default typeface) instead of the typeface you requested.	The requested typeface is not downloaded. A personality switch may have been performed to print a PCL job just before the PS printing job was received.	Download the desired font and send the print job again. Verify the type and location of the font. Download to the product if applicable. Check with the software documentation.
A legal page prints with clipped margins.	Print job too complex.	You may need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory.
A PS error page prints. Print job may not be PS. Make sure the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the product.
Limit Check Error	Print job is too complex.	You may need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory.
VM Error Font Error Select unlimited downloadable fonts		from printer driver.
Range Check Font Error Select unlimited downloadable fonts		from printer driver.

A Accessories and ordering information

• To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.
• To order supplies worldwide, go to www.hp.com/ghp/buyonline.html.
• To order supplies in Canada, go to www.hp.ca/catalog/supplies.
• To order supplies in Europe, go to www.hp.com/go/ljsupplies.
• To order supplies in Asia-Pacific, go to www.hp.com/paper/.
• To order accessories, go to www.hp.com/go/accessories.

Supplies

Product name Description Part number

Black print cartridge Average yield for the standard print cartridge is approximately 3,000 pages. Average yield for the extended-life print cartridge is approximately 7,000 pages. Actual yield depends on use.

Standard: Standard: Q7553AExtended life: Extended life: Q7553X

Memory

Product name Description Part number

Memory upgrades (DIMMs) 64 MB CB421A
	128 MB CB422A
	256 MB CB423A

Cable and interface accessories

Product name Description Part number

USB cable 2-meter standard USB-compatible device connector	C6518A
3-meter standard USB-compatible device connector	C6520A
Fax cord Two-wire phone cord adapter 8121-0811
HP Wireless Printing Upgrade Kit Printer adapter for wireless point-to-point printing.	Q6259A

Paper-handling accessories

Product name Description Part number

Optional tray 3	250-sheet input tray for standard sizes.	Q7556A
Stapler cartridge pack 1,500-staple capacity Q7432A

User-replaceable parts

Product name Description Part number
Separation pad and pickup rollers Replace when the product is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem.	Contact HP Customer Care to order parts.
Automatic document feeder (ADF) Replace when the ADF is damaged or not working correctly.	Contact HP Customer Care to order parts.

B Service and support

Hewlett-Packard limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY

HP LaserJet M2727nf and M2727nfs One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Customer self repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Print cartridge limited warranty statement

This HP product is warranted to be free from defects in materials and workmanship.

This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

HP Customer Care

Online Services

For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM2727.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com/support/. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

Software utilities, drivers, and electronic information

www.hp.com/go/LJM2727_software

The Web page for the drivers is in English, but you can download the drivers themselves in several languages.

HP direct ordering for accessories or supplies

• United States: www.hp.com/sbso/product/supplies.
• Canada: www.hp.ca/catalog/supplies
• Europe: www.hp.com/go/ljsupplies
• Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.

HP service agreements

Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP SupportPack and Carepaq™ Services Web site at www.hpexpress-services.com/10467a.

For extended service, call 1-800-446-0522.

HP ToolboxFX

To check the device status and settings and view troubleshooting information and online documentation, use the HP ToolboxFX. You must have performed a full software installation in order to use the HP ToolboxFX. See HP ToolboxFX on page 144.

HP support and information for Macintosh computers

Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP's designated service zones are available on most on-site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including devices, plotters, computers, and disk drives.

Repacking the device

If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.

△ CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility.

To repack the device

1. Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not remove the DIMM that came with the device.

△ CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device. To remove the DIMMs, see Memory DIMMs on page 160.

1. Remove and retain the print cartridge.

△ CAUTION: It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

1. Remove and retain the power cable, interface cable, and optional accessories.

2. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.

3. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

Extended warranty

HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

C Specifications

This section contains the following information about the product:

• Physical specifications
• Electrical specifications
• Power consumption
• Environmental specifications
• Acoustic emissions

Physical specifications

Table C-1 Physical specifications

Product Height Depth Width Weight
HP LaserJet M2727nf	690 mm (27.2 inches)	650 mm (25.6 inches)	500 mm (19.7 inches)	17.2 kg (37.8 lb)
HP LaserJet M2727nfs	780 mm (30.7 inches)	650 mm (25.6 inches)	500 mm (19.7 inches)	20.5 kg (44.9 lb)

Electrical specifications

△ CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.

Table C-2 Electrical specifications

Item 110-volt models 230-volt models
Power requirements 110 to 127 V (+/- 10%)	220 to 240 V (+/- 10%)
50 / 60 Hz (+/- 2 Hz)	50 / 60 Hz (+/- 2 Hz)
Rated current 4.9 A 2.9 A

Power consumption

Table C-3 Power consumption (average, in watts) ^1

Product model Printing	^2	Copying ^2	Ready/Sleep ^3	Off
HP LaserJet M2727nf	410 W	410 W	13 W	<0.1 W
HP LaserJet M2727nfs	410 W	410 W 13 W	<0.1 W

1 Values are based on preliminary data. See www.hp.com/support/LJM2727 for current information.
^2 Power reported is highest values measured using all standard voltages.
^3 Instant on fuser technology.
4 Recovery time from Ready/Sleep to start of printing = 8.5 seconds.
5 Maximum heat dissipation for all models in Ready mode = 45 BTU/hour

Environmental specifications

Table C-4 Environmental specifications ^1

Recommended Operating Storage
Temperature 15° to 32.5°C	15° to 32.5°C	-20° to 40°C
(59° to 90.5°F)	(59° to 90.5°F)	(-4° to 104°F)
Relative humidity 10% to 80% 10% to 80% 95% or less

^1 Values are subject to change.

Acoustic emissions

Table C-5 Acoustic emissions

Sound Power Level Declared per ISO 9296		1
Printing (26 ppm) L	_WAd = 6.4 Bels (A) [64 dB (A)]
Ready Inaudible
Sound Pressure Level - Bystander Position Declared per ISO 9296		1
Printing (26 ppm) L	_pAm = 50 dB(A)
Ready Inaudible

1 Values are based on preliminary data. See www.hp.com/support/LJM2727 for current information.
2 Configuration tested: HP LaserJet M2727nf printing simplex using A4 paper at 26 ppm.

D Regulatory information

This section contains the following regulatory information:

• FCC compliance
• Environmental product stewardship program
• Telephone Consumer Protection Act (United States)
• IC CS-03 requirements
• EU statement for telecom operation
• New Zealand telecom statements
• Declaration of conformity
• Safety statements

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase separation between equipment and receiver.
- Connect equipment to an outlet on a circuit different from that to which the receiver is located.
- Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the printer that are not expressly approved by Hewlett-Packard could void the user's authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.

This equipment uses the following USOC jacks: RJ11C.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: Replace any original equipment that came with the device. This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas ( O_3 ).

Power consumption

Power usage drops significantly while in Ready/Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at:

http://www.hp.com/hpinfo/globalcitizenship/environment/productdesign/ecolabels.html

Toner consumption

EconoMode uses less toner, which might extend the life of the print cartridge.

Paper use

This device's manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

HP LaserJet print supplies

It's easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.

HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!

NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/recycle.

Return and recycling instructions

United States and Puerto Rico

The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

Multiple returns (two to eight cartridges)

1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs).
3. Use a single pre-paid shipping label.

OR

1. Use your own suitable box, or request a free bulk collection box from the recycle or 1-800-340-2445 (holds up to eight HP LaserJet print cartridges). http://www.hp.com/
2. Use a single pre-paid shipping label.

Single returns

1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.

Shipping

For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit http://www.ups.com. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.

Non-US returns

To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new printer supply item) or visit http://www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP LaserJet M2727
Type Carbon monofluoride lithium
Weight 0.8 g
Location On formatter board
User-removable No

廢電池請回收

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org.

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/globalcitizenship/environment.

For more information

To obtain information about these environmental topics:

• Product environmental profile sheet for this and many related HP products
HP's commitment to the environment
HP's environmental management system
HP's end-of-life product return and recycling program
• Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment/index.html.

Telephone Consumer Protection Act (United States)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

IC CS-03 requirements

Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.

△ CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7.

Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.

EU statement for telecom operation

This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual. However, due to differences between individual national PSTNs, the product may not guarantee unconditional assurance of successful operation on every PSTN termination point. Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact your equipment supplier or Hewlett-Packard help desk in the country/region of operation. Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator.

New Zealand telecom statements

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

This equipment may not provide for the effective hand-over of a call to another device connected to the same line.

This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service.

This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand.

Declaration of conformity

Declaration of Conformity

according to ISO/IEC 17050-1 and EN 17050-1

Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-0602-01-rel.1.0

Manufacturer's Address: 11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name: HP LaserJet M2727 nf and M2727nfs

Regulatory Model Number ^2) BOISB-0602-01

Including: Q7556A—Optional 250-Sheet Input Tray

Product Options: ALL

Print Cartridges: Q7553A / Q7553X

conforms to the following Product Specifications:

SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11

IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001

EMC: CISPR22:2005 / EN55022:2006 – Class B ^1)

EN 61000-3-2:2000 +A2

EN 61000-3-3:1995 +A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B ^1) / ICES-003, Issue 4

GB9254-1998, GB17625.1-2003

TELECOM: ES 203 021; FCC Title 47 CFR, Part 68 ^3)

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the R&TTE Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly.

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

3) Telecom approvals and standards appropriate for the target countries/regions have been applied to this product, in addition to those listed above.

Boise, Idaho, USA

July 2007

For regulatory topics only:

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe,, Herrenberger Strasse 140, D-71034, Böblingen, (FAX: [phone])

USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone: [phone])

Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

⚠ WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

EMI statement (Korea)

B급 기기 (가정용 정보통신기기)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

ADF Automatic document feeder. The ADF is used to automatically feed originals into the product for copying, scanning, or faxing.

browser Short for Web browser, a software program that is used to locate and open Web pages.

collate The process of printing a multiple-copy job in sets. When collate is selected, the product prints an entire set before printing additional copies. Otherwise, the product prints the specified number of copies of one page before printing the subsequent pages.

comma (,) A comma in a fax dial sequence indicates that the product will pause at that point in the dialing sequence.

contrast The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other.

dedicated line A single telephone line that is used exclusively for either voice calls or fax calls.

DIMM Dual inline memory module, a small circuit board that holds memory. A single in-line memory module (SIMM) has a 32-bit path to the memory, whereas a DIMM has a 64-bit path.

distinctive ring A service offered by some telephone companies in some countries/regions that allows two or three phone numbers to be set up on the same telephone line. Each phone number has a different ring pattern, and the fax machine can be configured to recognize the distinctive ring of the fax number.

dots per inch (dpi) A measurement of resolution that is used for printing. Generally, more dots per inch result in a higher resolution, more visible detail in the image, and a larger file size.

DSL Digital subscriber line, a technology that enables a high-speed, direct connection to the Internet through telephone lines.

e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network.

fax An abbreviation of facsimile. The electronic encoding of a printed page and the transmission of the electronic page over a telephone line. The product software can send items to electronic fax programs, which require a modem and fax software.

fax functions Fax-related tasks that are done from the control panel or software that affect only the current job, or are done only once before returning to the Ready state, such as clearing memory. These functions are in their own section in the control-panel menu.

fax settings Fax-related items that, when set or changed, continue to use the choice made until changed again. An example would be the number of times set for the product to redial a busy number. These settings are in their own section of the control panel menu.

file format The way the contents of a file are structured by a program or group of programs.

grayscale Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray.

halftone An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots.

HP Director A software screen that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the product, the HP Director appears on the computer screen to initiate faxing, copying, or scanning.

HP ToolboxFX HP ToolboxFX is a program that provides access to the product management and troubleshooting tools, embedded Web server, and product documentation. HP ToolboxFX does not support Macintosh operating systems.

ISDN Integrated Services Digital Network (ISDN) is a suite of internationally adopted standards for end-to-end digital communication over the public telephone network.

link A connection to a program or device that can be used to send information from the product software to other programs, such as e-mail, electronic fax, and OCR links.

optical character recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use.

pixels per inch (ppi) A measurement of resolution that is used for scanning. Generally, more pixels per inch result in a higher resolution, more visible detail in the image, and a larger file size.

printer driver A printer driver is a program that software programs use to gain access to a product's features. A printer driver translates a software program's formatting commands (such as page breaks and font selection) into a printer language (such as PostScript or PCL), and then sends the print file to the product.

private branch exchange (PBX) A small telephone switching system that typically is used by large businesses or universities to connect all telephone extensions within the organization. A PBX also connects to the public switched telephone network (PSTN) and may be either manual or dial, depending on the method used by extensions to place incoming or outgoing calls. Normally, the equipment is owned by the customer rather than leased from the telephone company.

public switched telephone network (PSTN) The worldwide dial-up telephone network or a portion of that network. Users are assigned unique phone numbers, which allow them to connect to the PSTN through local telephone exchange companies. Often, this phrase is used when referring to data or other non-telephone services carried over a path initially established using normal telephone signaling and ordinary switched long-distance telephone circuits.

Readiris An optical character recognition (OCR) program that was developed by I.R.I.S. and that is included with the product software.

resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution.

shared line A single telephone line that is used for both voice and fax calls.

surge protector A device that protects a power supply and communications lines from electrical surges.

TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program.

URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located.

USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals.

watermarks A watermark adds background text to a document that is being printed. For example, "Confidential" can be printed in the background text of a document to indicate that the document is confidential. A selection can be made from a set of predefined watermarks, and the font, size, angle, and style can be changed. The product can place the watermark on the first page only or all pages.

WIA Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner.

Index

A

accessibility features 3

accessories

part numbers 214

acoustic emissions 225

activity log, fax

troubleshooting 140

ad hoc groups, sending faxes to 121

add

scan destinations

(Windows) 85

ADF

jams 177

locating 4

page sizes supported 136

part number 215

alert messages 170

alerts, setting up 144

answer mode, setting 111

answering machines, connecting fax settings 110

authorized dealers 220

automatic document feeder loading for scanning 82

automatic document feeder (ADF) capacity 68

jams 177

load for copying 68

locating 4

page sizes supported 136

part number 215

autoreduction settings, fax 113

B

background shading, troubleshooting 191

bands and streaks, troubleshooting 191

batteries included 230

billing codes, fax

using 109

bins, output

jams, clearing 185

locating 4

black and white scanning 88

blank copies,

troubleshooting 200

blank pages

printing 59

troubleshooting 196

blank scans, troubleshooting 203

blocking faxes 114

booklet settings

Windows 57

books

copying 76

scanning 90

busy signals, redialing

options 106

C

cables

part numbers 214

USB, troubleshooting 197

call report, fax

troubleshooting 140

caller-ID boxes, connecting 96

calling cards 120

Canadian DOC regulations 236

canceling

copy jobs 70

faxes 116

print job 56

scan jobs 86

cartridge-door release, locating 4

cartridges

HP fraud hotline 158

part numbers 214

recycling 158, 229

replacing 159

reusing 159

status, checking 157

status, viewing with

HP ToolboxFX 144

storing 158

warranty 219

cartridges, print

Macintosh status 34

characters, troubleshooting 192

cleaning

automatic document

feeder 163

exterior 165

glass 88, 165

lid backing 164

paper path 162

scanner glass 72

scanner strip 73, 164

collating copies 71

color

scanning settings 88

color, scanning settings 87

comparison, product models 1

configuration page

printing 142

contacting HP 220

contrast settings

copy 73

fax 107

control panel

cleaning page, printing 162

HP ToolboxFX system

settings 151

menus 11

messages,

troubleshooting 170

scanning from (Macintosh) 35

settings 23, 28

supplies status, checking from 157

control-panel

troubleshooting display problems 176

convenience stapler

jams, clearing 188

specifications 3

supplies, part numbers 214

copying

books 76

canceling 70

changing default number 69

collating 71

contrast, adjusting 73

double-sided 78

draft setting 74

edge-to-edge 74

enlarging 70

light/dark settings 73

loading ADF 68

loading flatbed scanner 68

media settings 74

media sizes 74

media types 74

media, troubleshooting 199

mixed-size originals 78

multiple copies 69

one-sided to two-sided 78

one-touch 69

photos 76

quality, adjusting 72

quality, troubleshooting 198

reducing 70

restore default settings 76

setup menu 12

size, troubleshooting 200

tray selection 51

troubleshooting 200

two-sided setting, changing 79

two-sided to two-sided 78

two-sided, manually 79

cover pages 32, 59

creases, troubleshooting 193

crooked pages 193, 195

curled media 193

custom-size copies 70

custom-size paper settings Macintosh 32

customer support online 220

repacking device 221

D

dark copying 198

darkness, contrast settings copy 73 fax 107

defaults, restoring 169

delaying fax sending 126

deleting faxes from memory 117

demo page, printing 142

density, print changing settings 57

destinations, add scan Windows 85

device discovery over network" 39

device polling 151

device status Macintosh Services tab 34

dial-tone detection settings 106

dialing fax 15

from a telephone 126

manually 120

pauses, inserting 100

prefixes, inserting 105

redial manually 122

redialing automatically, settings 106

tone or pulse settings 108

troubleshooting 137

dimensions media 47

DIMMs

adding 160 part numbers 214

disposal, end-of-life 230

distinctive-ring settings 112

Documentation tab, HP ToolboxFX 148

dots per inch (dpi) fax 107, 108 specifications 3

dots, troubleshooting 190

double-sided copying 78

double-sided printing automatic, Windows 63 manual, Windows 63

dpi (dots per inch)

fax 107, 108

faxing 15

scanning 87

specifications 3

drivers

Macintosh settings 32

Macintosh, troubleshooting 208

operating systems supported 7

presets (Macintosh) 32

settings 23, 28

shortcuts (Windows) 62

specifications 3

supported 22

Windows settings 62

duplex printing

automatic, Windows 63

manual, Windows 63

duplexer

jams, clearing 183

E

e-mail

setting alerts in HP ToolboxFX 145

e-mail alerts, setting up 144

e-mail, scanning to Macintosh 35

resolution settings 88

Windows 86

EconoMode setting 61

edge-to-edge printing 74

electrical specifications 224

electronic faxes receiving 112

sending 124

embedded Web server 25, 30

embedded Web server (EWS) features 153

end-of-life disposal 230

enlarging documents copying 70

environmental specifications 225

environmental stewardship program 229

EPS files, troubleshooting 209

error messages

control panel 170

critical 174

error messages, fax 129

error report, fax printing 134

error-correction setting, fax 135

errors, PostScript 210

EU statement for telecom operation 234

European Union, waste disposal 231

event log 144

express software installation 7

extended warranty 222

extension phones receiving faxes from 115 sending faxes from 126

F

factory-set defaults, restoring 169

faded print 190

fax

ad hoc groups 121

answer mode 16, 111

autoreduction 113

billing codes 109

blocking 114

canceling 116

contrast setting 107

delaying sending 126

deleting from memory 117

detect-dial-tone settings 106

dial prefixes 105

dialing, tone or pulse 108

error messages 129

error report, printing 134

error-correction 135

extension phone receiving 115

factory-set defaults, restoring 169

forwarding 111

glass-size setting 108

group-dial entries 123

jams, troubleshooting 176

manual dialing 120

pauses, inserting 100

polling 103

receive log 148

receiving from software 112

receiving when you hear fax tones 128

redial manually 122

redial settings 106

reports 13

reports, printing all 133

reports, troubleshooting 140

reprinting from memory 127

resolution 107, 108

ring patterns 112

ring type 16

rings-to-answer 110

security, password protection 103

security, private receive 104

send by using speed dial 122

send log 148

sending from a telephone 126

sending from software 124

silence-detect mode 113

speed dials 122

stamp-received 114

troubleshooting receiving 138

troubleshooting sending 136

V.34 setting 135

volume settings 105

fax date, setup

use control panel 97

use HP Fax Setup Wizard 98

fax header, setup

use control panel 97

use HP Fax Setup Wizard 98

fax ports, locating 5

fax reports, printing 13

Fax tab, HP ToolboxFX 145

fax time, setup

use control panel 97

use HP Fax Setup Wizard 98

faxing

from a computer

(Macintosh) 36

FCC compliance 228

features

product 3

feeding problems,

troubleshooting 195

file, scanning to

Macintosh 35

Finnish laser safety statement 237

firmware updates 165

first page

blank 59

use different paper 32, 59

Fit to Page setting, fax 113

flatbed scanner

default glass-size, setting 108

folder, scanning to 86

fonts

printing font lists 142

selecting 65

forwarding faxes 111

fraud hotline 158

fuser

error 174

media guidelines 58

warranty 219

G

General Protection FaultException OE 208

glass, cleaning 88, 165

glass-size setting 108

glossary of terms 239

gray background,

troubleshooting 191

grayscale scanning 88

group-dial entries

creating 102

deleting 102

editing 102

sending faxes to 123

H

Help tab, HP ToolboxFX 148

HP Customer Care 220

HP fraud hotline 158

HP Instant Support Professional Edition (ISPE) 220

HP LaserJet Scan (Windows) 83

HP SupportPack 222

HP ToolboxFX

device information 149

Documentation tab 148

Fax tab 145

Help tab 148

Network Settings tab 152

opening 144

Print Settings tab 151

Status tab 144

supplies status, checking from 157

System Settings tab 149

HP Web Jetadmin 25, 154

HP-Authorized Dealers 220

HP-UX software 26

humidity specifications environment 225

|

IC CS-03 requirements 233

Illegal Operation errors 208

image quality

copy, troubleshooting 198

HP ToolboxFX settings 150

print, troubleshooting 190, 204

scans, troubleshooting 201, 203

information pages

configuration 41

network configuration 41

input tray

loading media 50

installation, software

express 7

recommended 6

types (Windows) 24

installing

Macintosh software for direct connections 29

Macintosh software on networks 29

Windows software 6, 24

Instant Support Professional Edition (ISPE) 220

interface ports

cables, ordering 214

locating 5

types included 3

international dialing 120

IP address

automatic configuration 42

Macintosh,

troubleshooting 208

manual configuration 42

protocols supported 39

J

jams

ADF, clearing 177

causes of 176

duplexer, clearing 183

fax, clearing 177

locating 177

output-bin, clearing 185

preventing 189

print cartridge area, clearing 187

stapler, clearing 188

trays, clearing 180

Jetadmin, HP Web 25, 154

K

Korean EMI statement 236

L

landscape orientation, setting 61

laser safety statements 236, 237

LaserJet Scan (Windows) 83

lid, cleaning 164

light copying 198

light print, troubleshooting 190

lightness

copy contrast 73

faded print,

troubleshooting 190

fax contrast 107

lines, troubleshooting

copies 198

printed pages 191

scans 203

link speed settings 42

Linux 26

Linux drivers 7

Linux software 26

loading

staples 156

loading media

optional tray 3 50

tray 1 49

tray 2 50

logs, fax

error 134

printing all 133

troubleshooting 140

loose toner, troubleshooting 192

M

Macintosh

Configure Device 30

driver settings 28, 32

drivers supported 7

drivers, troubleshooting 208

faxing 36

faxing from 124

installing printing system for direct connections 29

installing printing system for networks 29

Intel Core Processor 6

PPC 6

print settings 28

problems, solving 208

removing software 30

resize documents 32

scanning from control panel 35

scanning from TWAIN-compliant software 84

scanning page-by-page 35

scanning to e-mail 35

scanning to file 35

support 221

supported operating systems 6, 28

USB card, troubleshooting 209

Macintosh Configure Device 30

Macintosh driver settings

custom-size paper 32

Services tab 34

watermarks 33

maintenance agreements 221

manual dialing 120

manual redial 122

material restrictions 230

Material Safety Data Sheet (MSDS) 231

media

ADF, sizes supported 136

copy settings 74

curled, troubleshooting 193

custom-size, Macintosh settings 32

default size for tray 51

document size, selecting 60

fax autoreduction settings 113

first page 32, 59

HP ToolboxFX settings 150

jams 176

orientation, setting 61

pages per sheet 33

pages per sheet, Windows 64

printing on special media 58

select size and type 54

size, changing 75

size, selecting 60

source, selecting 60

stapling 155, 156

supported sizes 47

troubleshooting 194

type, changing 75

type, selecting 60

wrinkled 193

memory

deleting faxes 117

error messages 172

installing 160

part numbers 214

reprinting faxes 127

menu

control panel, access 11

Copy setup 12

Fax functions 11

Fax Job status 11

Fax setup 14

Network config 19

Reports 13

Service 19

System setup 17

menu map

printing 143

mercury-free product 230

messages

control panel 170

critical 174

Microsoft Word, faxing from 125

model

comparison 1

number, locating 5

modems, connecting 96

multiple pages per sheet 33, 64

N

n-up printing

Windows 64

network

configuring 19, 37

device polling 151

IP address configuration 42

link speed settings 42

operating systems

supported 38

product discovery 39

protocols supported 39

troubleshooting 206

Network config menu 19

network configuration page 41

network port

locating 5

setting up 40

network report, printing 143

Network Settings tab,

HP ToolboxFX 152

networks

HP Web Jetadmin 154

Macintosh installation 29

New Zealand telecom

statements 234

next-day on-site service 221

noise specifications 225

number of copies, changing 69

O

OCR software 85

on-site service agreements 221

on/off switch, locating 4

online support 220

operating environment,

specifications 225

operating systems supported 6,

7, 22, 28

operating systems, networks 38

optical character recognition

software 85

ordering supplies and

accessories 214

orientation, setting 61

output bins

locating 4

output quality

copy, troubleshooting 198

HP ToolboxFX settings 150

print, troubleshooting 190, 204

scans, troubleshooting 201, 203

outside lines

dial prefixes 105

pauses, inserting 100

P

packaging device 221

page-by-page scanning

(Macintosh) 35

pages

blank 196

excessive curl 195

misfeeding 195

not printing 197

skewed 193, 195

pages per sheet

Windows 64

paper

ADF, sizes supported 136

copy settings 74

curled, troubleshooting 193

custom-size, Macintosh

settings 32

document size, selecting 60

fax autoreduction settings 113

first page 32, 59

HP ToolboxFX settings 150

jams 176

pages per sheet 33

size, changing 75

size, selecting 60

source, selecting 60

stapling 155

supported sizes 47

supported types 54

troubleshooting 194

type, changing 75

type, selecting 60

wrinkled 193

paper input trays

feeding problems,

troubleshooting 195

part numbers

cables 214

memory 214

supplies 214

trays 214

user-replaceable parts 215

parts, user-replaceable 215

password protection 103

pauses, inserting 100

PCL drivers

operating systems

supported 7

peer-to-peer printing

disclaimer 38

phone book, fax

adding entries 122

deleting all entries 100

HP ToolboxFX tab 146

importing 99

phone numbers

HP fraud hotline 158

phones

receiving faxes from 115, 128

phones, connecting extra 97

phones, downstream

sending faxes from 126

photos

copying 76

scanning 91

scanning, troubleshooting 201

physical specifications 224

pick-up rollers, ordering 215

pixels per inch (ppi), scanning

resolution 87

polling faxes 103

polling, device 151

portrait orientation, setting 61

ports

cables, ordering 214

locating 5

troubleshooting

Macintosh 209

types included 3

PostScript driver, HP ToolboxFX

settings 152

PostScript, errors 210

power

requirements 224

power consumption 224

power switch, locating 4

PPDs, Macintosh 208

ppi (pixels per inch), scanning

resolution 87

prefixes, dial 105

presets (Macintosh) 32

print cartridge area jams,

clearing 187

print cartridges

door release, locating 4

HP fraud hotline 158

Macintosh status 34

part numbers 214

recycling 158, 229

replacing 159

reusing 159

status, checking 157

status, viewing with

HP ToolboxFX 144

storing 158

warranty 219

print density

changing settings 57

print job

canceling 56

print media

supported 47

print quality

HP ToolboxFX settings 150

troubleshooting 190, 204

Print Settings tab,

HP ToolboxFX 151

printer drivers

Macintosh,

troubleshooting 208

specifications 3

printing

configuration page 142

connect to a network 40

demo page 142

direct connection to

computer 38

double-sided (duplex),

Macintosh 34

double-sided, Windows 63

edge-to-edge 74

font lists 142

Macintosh 32

menu map 143

network report 143

on different media size 60

shortcuts 62

supplies status page 142

troubleshooting 197

usage page 142

USB connection 38

priority, settings 23, 28

private receive 104

problem solving

Macintosh problems 208

PostScript errors 210

problem-solving

Windows issues 208

product

model comparison 1

serial number, locating 5

protocol settings, fax 135

protocols, networks 39

PS Emulation drivers 22

pulse-dialing 108

Q

quality

copy settings 72

copy, troubleshooting 198

HP ToolboxFX settings 150

print settings (Macintosh) 32

print settings (Windows) 205

print, troubleshooting 190,

204

scans, troubleshooting 201,

203

R

Readiris OCR software 85

receiving faxes

answer mode, setting 111

autoreduction settings 113

blocking 114

error report, printing 134

from extension phone 115

from software 112

log, HP ToolboxFX 148

polling 103

reprinting 127

ring patterns, settings 112

rings-to-answer settings 110

silence-detect mode 113

stamp-received setting 114

troubleshooting 138

when you hear fax tones 128

recommended software

installation 6

recycling

HP printing supplies returns and environmental program 230

recycling supplies 158

redial

manually 122

redialing

automatically, settings 106

redistribute toner 159

reducing documents copying 70

regulatory information 228

removing Macintosh software 30

removing software Windows 24

repacking device 221

repetitive defects, troubleshooting 194

replacing print cartridges 159

reports

configuration page 13, 142

demo page 13, 142

fax 13

menu map 13, 143

network report 14, 143

PCL 6 font list 14

PCL font list 14

PS font list 14

service page 14

supplies status page 14, 142

usage page 14, 142

reports, fax

error 134

printing all 133

troubleshooting 140

reports, product

configuration page 41

network configuration page 41

reprinting faxes 127

resize documents

Macintosh 32

resizing documents

copying 70

resolution

fax 107, 108

scanning 87

specifications 3

restoring factory-set defaults 169

ring patterns 112

ring tones

distinctive 112

rings-to-answer setting 110

rollers, ordering 215

S

safety statements 236, 237

scale documents Macintosh 32

scaling documents copying 70

Scan to button, setting up 85

scanner

glass cleaning 88

glass, cleaning 72

load for copying 68

loading for scanning 82

strip, cleaning 73

scanning

black and white 88

blank pages, troubleshooting 203

books 90

canceling 86

color 87

file formats 87

from control panel 84

from control panel (Macintosh) 35

from HP LaserJet Scan (Windows) 83

grayscale 88

loading ADF 82

loading flatbed scanner 82

methods 83

OCR software 85

page-by-page (Macintosh) 35

photos 91

quality, troubleshooting 201, 203

resolution 87

speed, troubleshooting 202

to e-mail (Macintosh) 35

to e-mail (Windows) 86

to file (Macintosh) 35

to file (Windows) 86

to folder (Windows) 86

to program (Windows) 86

TWAIN-compliant software 84

WIA-compliant software 84

scatter, troubleshooting 194

sending faxes

ad hoc groups 121

billing codes 109

canceling 116

delaying 126

error report, printing 134

forwarding 111

from downstream telephone 126

from software 124

group-dial entries 123

log, HP ToolboxFX 148

manual dialing 120

speed dial 122

troubleshooting 136

separation pad, ordering 215

serial number, locating 5

service

critical error messages 174

HP ToolboxFX settings 151

HP-Authorized Dealers 220

part numbers 214

repacking device 221

service agreements 221

Service menu 19

Services tab

Macintosh 34

settings

configuration page 41

driver presets (Macintosh) 32

drivers 23, 28

factory-set defaults, restoring 169

HP ToolboxFX 149

network configuration page 41

network printing 40

priority 23, 28

shortcuts (Windows) 62

shipping device 221

shortcuts 62

shortcuts, printing 62

silence-detect mode 113

size 224

size, copy

reducing or enlarging 70

troubleshooting 200

size, media

tray selection 54

sizes, media

Fit to Page setting, faxing 113

skewed pages 193, 195

slow speed, troubleshooting

faxing 140

scanning 202

smeared toner,

troubleshooting 191

software

components 6

direct connection installation, Macintosh 29

embedded Web server 25, 30

express installation 7

HP ToolboxFX 25, 144

HP Web Jetadmin 25

Linux 26

Macintosh Configure Device 30

network installation, Macintosh 29

Readiris OCR 85

receiving faxes 112

recommended installation 6

scanning from TWAIN or WIA 84

sending faxes 124

settings 23, 28

Solaris 26

supported operating systems 6, 22, 28

uninstalling Macintosh 30

UNIX 26

Windows 25

Windows components 21

Solaris software 26

special media

guidelines 48

special paper

guidelines 48

specifications

acoustic emissions 225

electrical 224

environmental 225

physical 224

product features 3

specks, troubleshooting 190

speed

fax, troubleshooting 140

scanning, troubleshooting 202

speed dials

creating 101

deleting 101

deleting all 100

editing 101

programming 122

Spool32 errors 208

spots, troubleshooting 190

staple cassette

loading 156

specifications 3

staple cassette, part

numbers 214

stapler

jams, clearing 188

loading staples 156

locating 4

supplies, part numbers 214

troubleshooting 206

staples, loading 156

stapling 155, 156

status

alerts, HP ToolboxFX 144

fax job 11

Macintosh services tab 34

supplies, checking 157

viewing with

HP ToolboxFX 144

Status tab, HP ToolboxFX 144

storing

environmental

specifications 225

print cartridges 158

streaks, troubleshooting 191

supplies

HP fraud hotline 158

recycling 158, 229

replacing print cartridges 159

reusing 159

status page, printing 142

status, checking 157

status, viewing with

HP ToolboxFX 144

storing 158

supply-status, Services tab

Macintosh 34

support

online 220

repacking device 221

supported media 47

SupportPack, HP 222

System Settings tab, 149

System setup menu 17

T

TCP/IP

operating systems

supported 38

protocols supported 39

technical support

online 220

repacking device 221

Telephone Consumer Protection Act 233

telephone numbers

HP fraud hotline 158

telephones

receiving faxes from 115, 128

telephones, connecting extra 97

telephones, downstream

sending faxes from 126

temperature specifications environment 225

terminology 239

text, troubleshooting 192

tone-dialing 108

toner

loose, troubleshooting 192

saving 61

scatter, troubleshooting 194

smeared, troubleshooting 191

specks, troubleshooting 190

Toolbox. See HP ToolboxFX

transfer unit warranty 219

tray 1

jams, clearing 180

loading 49

locating 4

tray 2

jams, clearing 180

loading 50

locating 4

tray 3

jams, clearing 180

loading 50

locating 4

part number 214

trays

capacity 54

copying, changing selection 51

default media size 51

double-sided printing 34

double-sided printing, Windows 63

feeding problems, troubleshooting 195

jams, clearing 180

locating 4

part numbers 214

troubleshooting

blank pages 196

blank scans 203

checklist 168

configuration page, printing 41

control panel messages 170

control-panel display 176

copy quality 198

copy size 200

copying 200

critical error messages 174

curled media 193

dialing 137

EPS files 209

faded print 190

fax error-correction setting 135

fax reports 140

feeding problems 195

jams 176

lines, copies 198

lines, printed pages 191

lines, scans 203

loose toner 192

network configuration page, printing 41

networks 206

pages not printing 197

pages too dark 198

pages too light 198

paper 194

print quality 190

receiving faxes 138

repetitive defects 194

scan quality 201, 203

sending faxes 136

skewed pages 193, 195

speed, faxing 140

staple jams 188

stapler 206

text 192

toner scatter 194

toner smear 191

toner specks 190

USB cables 197

wrinkles 193

TWAIN-compliant software, scanning from 84

types, media

HP ToolboxFX settings 150

tray selection 54

U

unblocking fax numbers 114

uninstalling

Windows software 24

uninstalling Macintosh software 30

UNIX 26

UNIX software 26

usage page, printing 142

USB port

locating 5

Macintosh installation 29

troubleshooting 197

troubleshooting

Macintosh 209

type included 3

Use different paper/covers 59

user-replaceable parts 215

V

V.34 setting 135

vertical lines,

troubleshooting 191

vertical white or faded stripes 198

voltage requirements 224

volume

settings 18

volume, adjusting 105

W

warning messages 170

warranty

Customer self repair 218

extended 222

print cartridge 219

product 217

transfer unit and fuser 219

watermarks 33, 61

wavy paper, troubleshooting 193

Web sites

customer support 220

HP Web Jetadmin, downloading 154

Macintosh customer support 221

Material Safety Data Sheet (MSDS) 231

weekly on-site service 221

weight 224

white or faded stripes, troubleshooting 198

WIA-compliant software, scanning from 84

Windows

add scan-to destinations 85

driver settings 23, 62

drivers supported 7, 22

faxing from 124

pages per sheet 64

problem-solving issues 208

scanning from TWAIN or WIA software 84

scanning to e-mail 86

scanning to folder 86

software components 21, 25

supported operating systems 6, 22

Windows driver settings booklets 57

Word, faxing from 125

wrinkles, troubleshooting 193

© 2007 Hewlett-Packard Development Company, L.P.

www.hp.com

invent