ProLiant DL365 G5 - Server HP - Free user manual and instructions

USER MANUAL ProLiant DL365 G5 HP

HP ProLiant DL365 Generation 5 Server User Guide

© Copyright 2007 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Contents

Component identification....7

Front panel components 7

Front panel LEDs and buttons 8

Rear panel components....9

Rear panel LEDs and buttons....10

System board components....11

System maintenance switch....12

NMI jumper....12

HP Systems Insight Display and LEDs....12

HP Systems Insight Display LEDs and internal health LED combinations 13

SAS and SATA device numbers....14

SAS and SATA hard drive LEDs....15

SAS and SATA hard drive LED combinations 16

Fan locations 17

Operations.... 18

Power up the server 18

Power down the server....18

Access the HP Systems Insight Display....18

Extend the server from the rack 19

Remove the access panel....20

Install the access panel....20

Remove and install the air baffle 20

Remove the PCI riser board assembly....21

Install the PCI riser board assembly....22

Remove and install a fan module....23

Setup....24

Optional installation services 24

Rack planning resources....24

Optimum environment....25

Space and airflow requirements 25

Temperature requirements....25

Power requirements 26

Electrical grounding requirements 26

Rack warnings....27

Contents of the server shipping carton....27

Installing hardware options....28

Installing the server into the rack....28

Powering up and configuring the server 30

Installing the operating system....30

Registering the server....31

Hardware options installation.... 32

Introduction 32

Processor option....32

Memory options 37

Memory configurations.... 38

Advanced ECC memory 38

Installing DIMMs 38

Hot-plug SAS and SATA hard drive options 39

Removing hard drive blanks....39

Removing hard drive bezel blanks 40

Removing a hot-plug SAS or SATA hard drive 40

Installing a hot-plug SAS or SATA hard drive 41

Multibay device options 42

Redundant hot-plug power supply option 43

Expansion board options....46

Installing an expansion board 46

Installing a PCI-X riser board 47

HP Smart Array controller options....48

Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller ...... 49

Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller ....50

Upgrading an HP Smart Array E200i Controller cache module and battery pack....51

Installing an HP Smart Array P400i Controller cache module and battery pack....54

Upgrading the HP Smart Array P400i Controller to support six hard drives 58

Using a PCI SAS or SATA array controller to support six hard drives....59

Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives....61

Cabling 62

Cabling overview 62

Array controller cabling 62

HP Smart Array E200i Controller cabling 62

HP Smart Array P400i Controller cabling 63

PCI Smart Array controller cabling....63

Battery pack cabling....64

Multibay backplane cabling 65

Configuration and utilities 66

Configuration tools 66

SmartStart software....66

HP ROM-Based Setup Utility 67

Array Configuration Utility 69

Option ROM Configuration for Arrays 69

HP ProLiant Essentials Rapid Deployment Pack 69

Re-entering the server serial number and product ID 70

Management tools....70

Automatic Server Recovery 70

ROMPaq utility....70

Integrated Lights-Out 2 technology 71

Erase Utility 71

Management Agents....71

HP Systems Insight Manager 72

Redundant ROM support 72

USB support....73

Diagnostic tools 74

HP Insight Diagnostics survey functionality 74

Array Diagnostic Utility 74

HP Insight Diagnostics....74

Integrated Management Log 74

Remote support and analysis tools....75

HP Instant Support Enterprise Edition....75

Web-Based Enterprise Service....75

Open Services Event Manager 75

Keeping the system current 76

Drivers 76

ProLiant Support Packs 76

Operating system version support 76

System Online ROM flash component utility 76

Change control and proactive notification 77

Care Pack 77

Troubleshooting 78

Troubleshooting resources 78

Pre-diagnostic steps 78

Important safety information....78

Symptom information 80

Prepare the server for diagnosis 81

Loose connections 81

Service notifications....82

Troubleshooting flowcharts 82

Start diagnosis flowchart 82

General diagnosis flowchart 83

Server power-on problems flowchart 85

POST problems flowchart 88

OS boot problems flowchart 89

Server fault indications flowchart 91

POST error messages and beep codes....93

Battery replacement 94

Regulatory compliance notices 95

Regulatory compliance identification numbers 95

Federal Communications Commission notice....95

FCC rating label....95

Class A equipment....95

Class B equipment 95

Declaration of conformity for products marked with the FCC logo, United States only....96

Modifications....96

Cables....96

Canadian notice (Avis Canadien)....97

European Union regulatory notice 97

Disposal of waste equipment by users in private households in the European Union....98

Japanese notice 98

BSMI notice 98

Korean notice 99

Laser compliance 99

Battery replacement notice....99

Taiwan battery recycling notice....100

Power cord statement for Japan....100

Electrostatic discharge....101

Preventing electrostatic discharge....101

Grounding methods to prevent electrostatic discharge....101

Specifications....102

Environmental specifications 102
Server specifications....102

Technical support.... 104

Related documents 104
HP contact information....104
Customer Self Repair 104

Acronyms and abbreviations.... 112

Index....116

Component identification

Front panel components

1 2 3 4 5 6 7 8 9 10 11

Item	Description
1 Haro	drive bay 5 (optional)*
2 Haro	drive bay 6 (optional)*
3 Multibay drive bay
4 HP Systems Insight Display
5	USB connector
6	Video connector
7 Haro	drive bay 4
8 Haro	drive bay 3
9 Haro	drive bay 2
10 Hard drive bay 1
11 Serial pull tab

*An optional controller is required when the server is configured with six hard drives.

Front panel LEDs and buttons

Diagram of a computer drive rear panel with labeled ports and connectors

Item	Description Status
1 Power On/Standby button and system power LED		Green = System is on.Amber = System is shut down, but power is still applied.Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or disconnected power button cable.
2 UID button/LED Blue = Identification is activated.Flashing blue = System is being remotely managed.Off = Identification is deactivated.
3 Internal health LED Green = System health is normal.Amber = System health is degraded. To identify the component in a degraded state, refer to "HP Systems Insight Display and LEDs".Red = System health is critical. To identify the component in a critical state, refer to "HP Systems Insight Display and LEDs".Off = System health is normal (when in standby mode).
4 External health LED(power supply)		Green = Power supply health is normal.Amber = Power redundancy failure occurred.Off = Power supply health is normal when in standby mode.
5 NIC 1 link/activity LED Green = Network link exists.Flashing green = Network link and activity exist.Off = No link to network exists.If power is off, the front panel LED is not active. View the LEDs on the RJ-45 connector for status by referring to the rear panel LEDs ("Rear panel LEDs and buttons" on page 10).
6 NIC	2 link/activity LED Green = N	Network link exists.Flashing green = Network link and activity exist.Off = No link to network exists.If power is off, the front panel LED is not active. View the LEDs on the RJ-45 connector for status by referring to the rear panel LEDs ("Rear panel LEDs and buttons" on page 10).

Rear panel components

Diagram of a server rack with numbered components for identification

Item	Description
1 PCI Express expansion slot 1, low-profile, half-length
2 PCI Express expansion slot 2
3 Power supply bay 2
4 Power supply bay 1
5 NIC 2 connector
6 NIC 1 connector
7 Keyboard connector
8 Mouse connector
9 Video connector
10 Serial connector
11 USB connector
12 USB connector
13 iLO 2 NIC connector

Rear panel LEDs and buttons

1 2 3 4 5 6 7 8 9

Item	Description	Status
1 iLO 2	NIC activity LED	Green = Activity exists.Flashing green = Activity exists.Off = No activity exists.
2 iLO 2	NIC link LED	Green = Link exists.Off = No link exists.
3	10/100/1000NIC 1 activity LED	Green = Activity exists.Flashing green = Activity exists.Off = No activity exists.
4	10/100/1000NIC 1 link LED	Green = Link exists.Off = No link exists.
5	10/100/1000NIC 2 activity LED	Green = Activity exists.Flashing green = Activity exists.Off = No activity exists.
6	10/100/1000NIC 2 link LED	Green = Link exists.Off = No link exists.
7 UID button/LED Blue = Identification is activated.Flashing blue = System is being managed remotely.Off = Identification is deactivated.
8 Power supply 2 LED		Green = NormalOff = System is off or power supply has failed
9 Power supply 1 LED		Green = NormalOff = System is off or power supply has failed

System board components

Labeled diagram of a computer motherboard with numbered components for identification

Item	Description
1	System battery
2	NMI jumper
3 System maintenance switch (SW1)
4 Internal USB connector
5	Multibay connector
6 Power switch connector
7 DIMM slots (1-4)
8 Fan module 3 connectors
9 Fan module 2 connectors
10 DIMM slots (5-8)
11 Fan module 1 connectors
12 SFF hard drive backplane power connector
13 Integrated Smart Array controller connector
14 Power supply connector 1
15 Power supply connector 2
16 Processor socket 2
17 Processor socket 1 (populated)
18 PCI riser board connector 2
19 PCI riser board connector 1

System maintenance switch

Position	Default	Function
S1 Off Off = iLO 2 security is enabled. On = iLO 2 security is disabled.
S2 Off Off = System configuration can be modified. On = System configuration is locked and cannot be modified.
S3	Off	Reserved
S4	Off	Reserved
S5 Off Off = Power-on password is enabled. On = Power-on password is disabled.
S6 Off Off = Normal		On = ROM treats system configuration as invalid.
S7	Off	Reserved
S8	Off	Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.

NMI jumper

The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs, device drivers, and applications. Many crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.

Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting the NMI header with a jumper. The NMI event enables a hung system to become responsive again.

HP Systems Insight Display and LEDs

The display provides status for all internal LEDs and enables diagnosis with the access panel installed.

To view the LEDs, access the HP Systems Insight Display (on page 18).

POWER SUPPLY 1 POWER SUPPLY 2 INTER LOCK PROC 2 DIMMS 5C 6C 7D 8D PROC 1 DIMMS 4B 3B 2A 1A PPM 2 PPM 1 OVER TEMP PROC 2 PROC 1 FAN 1 FAN 2 FAN 3

LED	Status
Off	Normal
Amber	Failure

For additional information about these LEDs, see "HP Systems Insight Display LEDs and internal health LED combinations (on page 13)."

NOTE: The HP Systems Insight Display LEDs represent the system board layout.

HP Systems Insight Display LEDs and internal health LED combinations

When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.

The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

HP Systems Insight Display LED and color	Internal health LED color	Status
Processor failure, socket X (amber)	Red One or more of	the following conditions may exist:• Processor in socket X has failed.• Processor X is required yet not installed in the socket.• Processor X is unsupported.
	Amber	Processor in socket X is in a pre-failure condition.
Processor failure, both sockets (amber)	Red Processor types	are mismatched.
PPM failure (amber) Red	Integrated PPM has failed.
DIMM failure, slot X (amber)	Red One or more of the following conditions may exist:DIMM in slot X has failed.DIMM in slot X is an unsupported type, and no valid memory exists in another bank.
	Amber One or more of the following conditions may exist:DIMM in slot X has reached single-bit correctable error threshold.DIMM in slot X is in a pre-failure condition.DIMM in slot X is an unsupported type, but valid memory exists in another bank.
DIMM failure, all slots (amber)	Red No valid or usable memory is installed in the system.
Overtemperature (amber)	Amber The health driver has detected a cautionary temperature level.
	Red The server has detected a critical temperature level.
Riser interlock (amber) Red	The PCI riser board assembly is not seated properly.
Fan module (amber) Amber	A redundant fan has failed.
Fan module (amber) Red	The minimum fan requirements are not being met in one or more of the fan modules. One or more fans have failed or are missing.

SAS and SATA device numbers

• Four hard drive configuration

1 2 3 4

- Six hard drive configuration

5 1 6 2 3 4 2000-

SAS and SATA hard drive LEDs

Technical diagram of an electronic device showing internal components with numbered labels

Item	Description
1 Fault/UID	LED (amber/blue)
2 Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity LED (green)	Fault/UID LED (amber/blue)	Interpretation
On, off, or flashing	Alternating amber and blue	The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
On, off, or flashing	Steadily blue	The drive is operating normally, and it has been selected by a management application.
On	Amber, regularly (1 Hz)	A flashing failure alert has been received for this drive. Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly (1 Hz)	Amber, flashing regularly (1 Hz)	Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Flashing regularly (1 Hz)	Off Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.
Flashing irregularly	Amber, flashing regularly (1 Hz)	The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing irregularly	Off The drive is active, and it is operating normally.
Off	Steadily amber	A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Off	Amber, regularly (1 Hz)	A flashing failure alert has been received for this drive. Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.

Fan locations

Technical diagram of a server rack with labeled components including drive, chassis, and ports

Item	Description
1 Fan module 1
2 Fan module 2
3 Fan module 3

Operations

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
3. If the server is installed in a rack, press the UID LED button on the front panel. Blue LEDs illuminate on the front and rear panels of the server.
4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber.
5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.
6. Disconnect the power cords.

The system is now without power.

Access the HP Systems Insight Display

To eject the HP Systems Insight Display:

1. Press and release the display.

2. Extend the display from the chassis.

Technical diagram of a server rack with labeled components and directional arrows indicating movement or flow.

The display can be rotated up to 90 degrees.

Diagram of a server rack with an arrow indicating clockwise motion (no text or symbols present)

Extend the server from the rack

NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution.

1. Power down the server (on page 18).
2. Disconnect all peripheral cables and power cords.
3. Loosen the front panel thumbscrews.
4. Extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

1. After performing the installation or maintenance procedure, slide the server into the rack:

a. Slide the server fully into the rack.
b. Secure the server by tightening the thumbscrews.

1. Connect the peripheral cables and power cords.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

1. Power down the server if the standard cable management solution is installed ("Power down the server" on page 18).

NOTE: If the optional cable management arm is installed, you can extend the server and perform hot-plug installation or maintenance procedures without powering down the server.

1. Extend or remove the server from the rack ("Extend the server from the rack" on page 19).

2. Lift up on the hood latch handle and remove the access panel.

Install the access panel

1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 0.8 cm (0.2 in).

2. Engage the anchoring pin with the corresponding hole in the latch.

3. Push down on the hood latch. The access panel slides to a closed position.

Remove and install the air baffle

1. Power down the server (on page 18).
2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19).

3. Remove the access panel (on page 20).

4. Remove the air baffle.

Technical diagram of a server rack with an upward arrow indicating motion or assembly (no text or symbols present)

To install the component, reverse the removal procedure.

Remove the PCI riser board assembly

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly.

1. Power down the server (on page 18).
2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove the PCI riser board assembly:

a. Disconnect any external cables connected to any existing expansion boards.

b. Loosen the four PCI riser board assembly thumbscrews.

c. Lift the assembly to unseat the PCI riser boards and remove the assembly.

Technical diagram showing assembly of a mechanical component with numbered parts and an inset view labeled '1'

To replace the component, reverse the removal procedure.

Install the PCI riser board assembly

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly.

1. Align the PCI riser boards with the corresponding connectors on the system board and install the assembly.
2. Tighten the four PCI riser board assembly thumbscrews.

Technical diagram showing assembly of a mechanical component with labeled parts and an inset view of a cylindrical component.

Remove and install a fan module

The server has three fan modules.

To remove a fan module:

1. Power down the server (on page 18).
2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove a fan module.

Technical line drawing of a mechanical assembly with a black arrow indicating upward motion (no text or symbols present)

To install a fan module, reverse the removal procedures.

Technical diagram of a computer chassis with cooling fans and heat exchangers, showing mounting hardware (no text or labels)

IMPORTANT: After installing the fan module, firmly press the top of the module connectors to ensure the connectors are seated properly.

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

- Hardware support

• 6-Hour Call-to-Repair
• 4-Hour 24x7 Same Day
• 4-Hour Same Business Day

- Software support

• Microsoft®
• Linux
• HP ProLiant Essentials (HP SIM and RDP)
  VMWare

• Integrated hardware and software support

• Critical Service
• Proactive 24
• Support Plus
• Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

Optimum environment

When installing the server in a rack, select a location that meets the environmental standards described in this section.

Space and airflow requirements

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35^ C ( 95^ F). The temperature in the room where the rack is located must not exceed 35^ C ( 95^ F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer's TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.
- Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.
- Do not use common power outlet strips for this equipment.
- Provide a separate electrical circuit for the server.

For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/).

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building's branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Rack warnings

!

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.
- The full weight of the rack rests on the leveling jacks.
- The stabilizing feet are attached to the rack if it is a single-rack installation.
- The racks are coupled together in multiple-rack installations.
- Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

!

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.

Contents of the server shipping carton

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

Server
Power cord
• Printed setup documentation, Documentation CD, and software products
- Rack mounting hardware kit and documentation

In addition to these supplied items, you may need:

• T-15 Torx screwdriver
- Hardware options
- Operating system or application software

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 32)."

Installing the server into the rack

To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.

If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets.

Use the following information when connecting peripheral cables and power cords to the server.

WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

1. Install the server and cable management arm into the rack. Refer to the installation instructions that ship with the HP 1U Quick Deploy Rail System.

2. Connect the peripheral devices to the server.

Diagram of a server rack with numbered components for identification

Item	Description
1 PCI Express expansion slot 1, low-profile, half-length
2 PCI Express expansion slot 2
3 Power supply bay 2
4 Power supply bay 1
5 NIC 2 connector
6 NIC 1 connector
7 Keyboard connector
8 Mouse connector
9 Video connector
10 Serial connector
11 USB connector
12 USB connector
13 iLO 2 NIC connector

1. Use the strain relief clip from the server hardware kit to secure the power cord.

Line drawing of a computer power supply unit with visible internal components and external connections (no text or symbols)

Powering up and configuring the server

To power up the server, press the Power On/Standby button.

While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation.

To configure these utilities manually:

• Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA.
• Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language.

For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).

Two methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
• Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support).

Follow the on-screen instructions to begin the installation process.

For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

!

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

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CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Processor option

The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1.

The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor.

!

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

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CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.

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CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.

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CAUTION: To avoid damage to the system board:

• Do not touch the processor socket contacts.
  • Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.

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CAUTION: To avoid damage to the processor:

• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.

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CAUTION: To help avoid damage to the processor and system board, do not install the processor without using the processor installation tool.

CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor.

CAUTION: Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless. A new heatsink must be ordered and installed before reinstalling the processor.

IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.

IMPORTANT: If upgrading processor speed, update the system ROM before installing the processor.

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).

CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board.

1. Remove the processor socket protective cover. Retain the cover for future use.

3D mechanical assembly diagram showing a component being inserted into a housing (no text or symbols visible)

CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.

1. Rotate the latch and open the retaining bracket.

Diagram showing a mechanical assembly with numbered components and directional arrows indicating motion or assembly.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

Diagram illustrating a mechanical assembly with labeled components and directional arrows indicating motion or movement.

1. Align the processor installation tool with the socket and install the processor.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.

Exploded view diagram of a computer processor internal structure (no text or labels)

1. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.

Technical diagram of a computer processor internal structure with numbered components and directional arrows indicating assembly or operation.

1. Close the processor retaining bracket and the processor retaining latch.

Diagram of a mechanical component with labeled parts and directional arrows indicating motion or assembly.

1. Open the heatsink retaining latches.

Technical diagram of a computer motherboard showing two cable connectors and circuit board (no text or labels)

1. Remove the heatsink protective cover.

Diagram showing a device with a top component being processed into a lower component, indicated by a downward arrow (no text or symbols present)

1. Install the heatsink.

Technical diagram showing mechanical assembly with numbered components and directional arrows indicating motion or flow

1. Install the air baffle ("Remove and install the air baffle" on page 20).

2. Install the access panel (on page 20).

3. Slide the server into the rack.

4. Power up the server (on page 18).

Memory options

This server contains eight DIMM slots. You can expand server memory by installing PC2-5300 Registered DDR2 DIMMs. The server supports up to 32 GB of memory using eight 4-GB DIMMs (4 DIMMs per processor).

See to "System board components (on page 11)" for DIMM slot locations and bank assignments.

Memory configurations

The memory subsystem for this server is divided into two branches. Each memory branch is essentially a separate memory controller. The DIMMs map to the two branches as indicated in the following table:

DIMM slot DIMM slot
DIMM 1A DIMM 5C
DIMM 2A DIMM 6C
DIMM 3B DIMM 7D
DIMM 4B DIMM 8D

If the server contains more than 4 GB of memory, consult the operating system documentation about accessing the full amount of installed memory.

Advanced ECC memory

Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the server is protected against correctable memory errors. The server provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.

Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.

In addition to general configuration requirements, Advanced ECC memory also has the following configuration requirement:

• DIMMs must be installed in pairs.
• DIMM pairs in a memory bank must have identical HP part numbers.

In Advanced ECC mode, DIMMs must be populated as specified in the following table:

Configuration	Bank A1A and 2A	Bank B3B and 4B	Bank C5C and 6C	Bank D7D and 8D
Single-processor 1st	2nd — —
Dual-processor 1st	3rd 2nd 4th

Installing DIMMs

1. Power down the server (on page 18).
2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 19).
3. Remove the access panel (on page 20).

4. Open the DIMM slot latches.

5. Install the DIMM.
   

Diagram illustrating the process of a computer RAM module, showing two steps with arrows indicating rotation and assembly.

1. Install the access panel (on page 20).

Hot-plug SAS and SATA hard drive options

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.
- If only one hard drive is used, install it in the bay with the lowest device number ("SAS and SATA device numbers" on page 14).
• Hard drives must be SFF types.
- Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.

Removing hard drive blanks

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

Technical diagram of a server rack with labeled components and directional arrows indicating internal structure.

Removing hard drive bezel blanks

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To remove the component:

1. Remove hard drives 1 and 2 ("Removing a hot-plug SAS or SATA hard drive" on page 40).
2. Remove the hard drive bezel blank.

Technical diagram of a rack-mounted air conditioner unit with labeled components and directional arrows indicating airflow or movement.

Removing a hot-plug SAS or SATA hard drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

Technical diagram of a server rack with labeled components and directional arrows indicating movement or flow.

Installing a hot-plug SAS or SATA hard drive

1. Remove one of the following:

2. Hard drive blank ("Removing hard drive blanks" on page 39)
   o Hot-plug hard drive ("Removing a hot-plug SAS or SATA hard drive" on page 40)

3. Prepare the hard drive.

Technical diagram of a device with labeled components and directional arrows indicating motion or assembly.

1. Install the hot-plug hard drive.

Technical diagram of a server rack with labeled components and directional arrows indicating internal movement.

1. Determine the status of the hot-plug hard drive by observing the drive LEDs ("SAS and SATA hard drive LED combinations" on page 16).

2. Resume normal server operations.

Multibay device options

Several multibay devices can be installed in the server. For a list of supported multibay devices, refer to the QuickSpecs on the HP website (http://www.hp.com/support).

To install the component:

1. Power down the server (on page 18).

NOTE: Access to the ejector button is intentionally restricted. To eject the optical device, push the ejector button with a small flat object such as a key or pen.

1. Push the multibay drive ejector button to eject the device or blank.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

Diagram showing a device with two labeled components and an inset view of a rectangular component with directional arrows.

IMPORTANT: After removing a blank, save it for future use.

1. Install the multibay device fully into the bay until it clicks.

Diagram of a computer drive chassis with an arrow pointing to the front panel (no text or symbols present)

Redundant hot-plug power supply option

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To install the component:

1. Unfasten the cable management solution to access the power supply bays.

2. Remove the power supply blank.

Technical diagram of a device internal structure with labeled ports and directional arrows indicating movement or assembly.

1. Remove the protective cover from the connector pins on the power supply.

Line drawing of a rectangular electronic device with a handle and mounting bracket (no text or symbols)

WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.

1. Install the redundant power supply into the bay until it clicks.

Technical illustration of an internal server rack with ports and connectors (no text or symbols visible)

1. Connect the power cord to the power supply.

2. Use the strain relief clip from the server hardware kit to secure the power cord.

Line drawing of a computer power supply unit with attached cable (no text or symbols)

1. Route the power cord through the cable management solution.
2. Connect the power cord to the power source.
3. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 10).
4. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8).

Expansion board options

Installing an expansion board

The server ships with PCI Express slots. PCI or PCI-X expansion boards are supported with optional riser boards.

To install the component:

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove the PCI riser board assembly (on page 21).
6. Remove the expansion slot cover from the PCI riser board assembly.

IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly.

1. Install the expansion board into the slot until it seats firmly.

Technical diagram of an electronic device showing labeled components and directional arrows indicating assembly or movement.

1. Install the PCI riser board assembly (on page 22).

IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly.

NOTE: The same procedures apply for installing an expansion board in PCI expansion slot 1.

1. Connect any internal or external cabling to the expansion boards.

2. Install the air baffle ("Remove and install the air baffle" on page 20).

3. Install the access panel (on page 20).

4. Slide the server into the rack.

5. Power up the server (on page 18).

Installing a PCI-X riser board

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove the PCI riser board assembly (on page 21).
6. Remove the expansion board from the slot, if installed.

Technical diagram showing assembly of a computer drive with labeled components and directional arrows indicating movement or assembly.

1. Remove the full-length PCI Express riser board from the riser board assembly.

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating motion or movement.

1. Install the PCI-X riser board on the riser board assembly.

Technical diagram of a computer chassis with labeled components and directional arrows indicating assembly or movement.

1. Install a PCI-X expansion board ("Installing an expansion board" on page 46).
2. Install the PCI riser board assembly (on page 22).
3. Install the air baffle ("Remove and install the air baffle" on page 20).
4. Install the access panel (on page 20).
5. Slide the server into the rack.
6. Power up the server (on page 18).

HP Smart Array controller options

The server supports two integrated Smart Array controllers. Upgrade options exist for both integrated array controllers.

	HP Smart Array E200i Controller	HP Smart Array P400i Controller	PCI controller	PCI controller and P400i
Channel A drives	1-4 1-4	1-4	1-4	(PCI)
Channel B drives	None	5-6* 5-6	5-6	(P400i)
Standard cache 64 MB	256 MB None	256 MB
Standard battery	None	Yes* None	None	Yes*
Optional cache 128 MB	512	MB None None
Optional battery	Yes	Yes	Yes	Yes

* Available in some configurations.

For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support).

For instructions on installing optional configurations see the procedures in this guide:

• Upgrading an HP Smart Array E200i Controller cache module and battery pack
• Installing an HP Smart Array P400i Controller cache module and battery pack (on page 54)

• Upgrading the HP Smart Array P400i Controller to support six hard drives (on page 58)
• Using a PCI SAS or SATA array controller to support six hard drives (on page 59)
- Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives (on page 61)

The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transportable data protection, increase overall controller performance, and maintain any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on. Under normal operating conditions, the battery pack lasts for 3 years before replacement is necessary.

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.

IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours. During this time, the cache module functions properly, but without the performance advantage of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.

Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).

5. Disconnect all cables from the integrated array controller.

6. Disconnect the backplane power cable from the system board.

Technical diagram of a device interior with labeled components and directional arrows indicating flow or movement.

1. Turn the quarter-turn fasteners and lift the integrated array controller away from the system board.

Technical diagram of a device rear panel with labeled components and directional arrows indicating movement or assembly.

Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller

1. Install the integrated array controller.

2. Turn the quarter-turn fasteners clockwise.

Technical diagram of an electronic device showing labeled components and a magnified view of a component with two numbered parts.

Upgrading an HP Smart Array E200i Controller cache module and battery pack

Use this procedure to upgrade the standard memory module to an optional memory module with a battery pack.

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Disconnect the hard drive backplane power cable.
6. Remove the existing cache module.

Technical diagram of an electronic device with numbered components and directional arrows indicating assembly or movement.

1. Install the optional cache module.

Technical diagram of an electronic device showing labeled components and directional arrows indicating movement or assembly.

1. Remove fan module 1 and 2 ("Remove and install a fan module" on page 23).

2. Remove the HP Smart Array E200i Controller battery tray.

Technical diagram of a mechanical assembly with labeled components and directional arrows indicating motion or movement.

1. Install the HP Smart Array E200i Controller battery pack onto the HP Smart Array E200i Controller battery tray.

Technical illustration of a mechanical assembly with a component and mounting bracket (no text or symbols)

1. Install the HP Smart Array E200i Controller battery tray.

Technical diagram showing mechanical assembly with labeled components and a magnified inset highlighting a component labeled '2'.

1. Route and connect the battery pack power cable to the HP Smart Array E200i Controller.

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation.

Technical line drawing of an electrical enclosure with internal components and wiring (no text or symbols)

1. Connect the hard drive backplane power cable to the system board ("System board components" on page 11).
2. Install the fan module ("Remove and install a fan module" on page 23).
3. Install the air baffle ("Remove and install the air baffle" on page 20).
4. Install the access panel (on page 20).
5. Slide the server into the rack.
6. Power up the server (on page 18).

Installing an HP Smart Array P400i Controller cache module and battery pack

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove fan modules 1 and 2 ("Remove and install a fan module" on page 23).

6. Remove the HP Smart Array P400i Controller ("Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller" on page 49).

7. Remove the existing cache module.

Technical diagram of an electronic component assembly with cooling fins and housing (no text or symbols)

1. Install the optional cache module.

Technical diagram of an electronic component assembly with a cooling unit and circuit board (no text or symbols)

1. Install the HP Smart Array P400i Controller ("Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller" on page 50).

2. Connect and route the data cables from the HP Smart Array P400i Controller to the hard drive backplane.

3. Connect the hard drive backplane power cable to the system board.

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation.

Technical diagram of an electronic device showing labeled components and airflow paths

1. Remove the HP Smart Array E200i Controller battery tray and retain it for future use.

Technical diagram of a mechanical assembly with labeled components and directional arrows indicating movement or assembly.

1. Connect the power cable from the option kit to the HP Smart Array P400i Controller battery pack.

2. Install the HP Smart Array P400i Controller battery pack onto the HP Smart Array P400i Controller battery tray.

Technical diagram of a device with labeled parts and directional arrows indicating assembly or movement

1. Install the HP Smart Array P400i Controller battery tray.

Technical diagram showing mechanical assembly with labeled components and a magnified inset highlighting component 2.

1. Connect and route the battery pack power cable to the HP Smart Array P400i Controller cache module.

Architectural floor plan showing room layouts and equipment layout (no text or labels)

1. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23).
2. Install the air baffle ("Remove and install the air baffle" on page 20).
3. Install the access panel (on page 20).
4. Slide the server into the rack.
5. Power up the server (on page 18).

Upgrading the HP Smart Array P400i Controller to support six hard drives

In certain configurations, the server may ship configured with the HP Smart Array P400i Controller and only one data cable installed. To enable support for six hard drives, install an optional Mini-SAS 4i 0.35 m (14 in) cable from the HP Smart Array P400i Controller to the hard drive backplane.

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove fan modules 1 and 2 ("Remove and install a fan module" on page 23).
6. Connect and route the second cable.

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation.

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Technical diagram of an electronic device rear panel showing internal components and a curved cable path (no text or labels)

1. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23).
2. Install the air baffle ("Remove and install the air baffle" on page 20).
3. Install the access panel (on page 20).
4. Slide the server into the rack.
5. Power up the server (on page 18).

Using a PCI SAS or SATA array controller to support six hard drives

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove fan modules 1 and 2 ("Remove and install a fan module" on page 23).

6. Disconnect all cables from the currently-installed HP Smart Array E200i Controller or HP Smart Array P400i Controller.

7. Disconnect the hard drive backplane power cable from the system board.

Technical line drawing of a mechanical assembly with no visible text or symbols

1. Turn the quarter-turn fasteners counter-clockwise and lift the integrated array controller away from the system board.

2. Connect the hard drive backplane power cable to the system board.

3. Install and route the cables from the PCI SAS or SATA array controller to the SAS hard drive backplane.

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CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation.

△

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Technical diagram of an electronic device showing internal components and a curved cable or connector (no text or labels)

1. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23).

2. Install the air baffle ("Remove and install the air baffle" on page 20).

3. Install the access panel (on page 20).

4. Slide the server into the rack.
5. Power up the server (on page 18).

Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives

1. Power down the server (on page 18).
2. Extend the server from the rack (on page 19).
3. Remove the access panel (on page 20).
4. Remove the air baffle ("Remove and install the air baffle" on page 20).
5. Remove fan modules 1 and 2 ("Remove and install a fan module" on page 23).

6. Route and connect the data cables:

7. Connect the PCI SAS or SATA array controller to the SAS hard drive backplane.
   o Connect the HP Smart Array P400i Controller to the SAS hard drive backplane.

△

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation.

△

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Technical line drawing of an electronic device rear panel with visible circuitry and connectors (no text or symbols)

1. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23).
2. Install the air baffle ("Remove and install the air baffle" on page 20).
3. Install the access panel (on page 20).
4. Slide the server into the rack.
5. Power up the server (on page 18).

Cabling

Cabling overview

This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.

For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Array controller cabling

Depending on the primary controller installed, various cabling configurations exist:

• HP Smart Array E200i Controller cabling (on page 62)
• HP Smart Array P400i Controller cabling (on page 63)
• PCI Smart Array controller cabling (on page 63)
• Battery pack cabling (on page 64)

HP Smart Array E200i Controller cabling

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation.

Technical line drawing of a mechanical assembly with no visible text or symbols

HP Smart Array P400i Controller cabling

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation.

Isometric architectural diagram of a building facade with curved structural elements (no text or symbols)

PCI Smart Array controller cabling

CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation.

IMPORTANT: When using a PCI array controller, be sure to remove the integrated array controller.

Technical line drawing of a mechanical assembly with no visible text or symbols

Battery pack cabling

• HP Smart Array E200i Controller battery pack cabling

Technical line drawing of an electrical enclosure with internal components and wiring (no text or symbols)

HP Smart Array P400i Controller battery pack cabling

Technical line drawing of an electrical enclosure with internal components and wiring (no text or symbols)

Multibay backplane cabling

Technical line drawing of an electronic device chassis with internal components and mounting brackets (no text or symbols)

Configuration and utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
  • Preparing the system for installing "off-the-shelf" versions of leading operating system software
  • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 74)
• Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility (on page 69), Array Diagnostic Utility (on page 74), and Erase Utility (on page 71)

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

Configuration Replication Utility

CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file. This file can then be deployed across multiple servers with similar hardware and software components. For more information, refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:

• Configuring system devices and installed options
  • Enabling and disabling system features
  • Displaying system information
• Selecting the primary boot controller
• Configuring memory options
  • Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

The HP ProLiant DL365 Generation 5 Server ships with Independent Memory Channel Mode as the default memory configuration. Combined Memory Channel Mode is supported and can be configured from the HP ROM-Based Setup Utility.

Using RBSU

To use RBSU, use the following keys:

• To access RBSU, press the F9 key during power-up when prompted.
- To navigate the menu system, use the arrow keys.
• To make selections, press the Enter key.
• To access Help for a highlighted configuration option, press the F1 key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up
• After defaults have been restored

Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.

Drives installed Drives used RAID level
1	1	RAID
2	2	RAID
3, 4, 5, or 6 3, 4, 5,	or 6 RAID 5
More than 6 0 None

0

1

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can do the following:

• Access RBSU by pressing the F9 key
- Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or Inspect) by pressing the F10 key
• Force a PXE Network boot by pressing the F12 key

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service
  • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration
  • Suggests the optimum configuration for an unconfigured system
• Provides different operating modes, enabling faster configuration or greater control over the configuration options
  • Remains available any time that the server is on
  • Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives
• Viewing the current logical drive configuration
- Deleting a logical drive configuration
- Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

HP ProLiant Essentials Rapid Deployment Pack

NOTE: To deploy servers in an existing server blade enclosure, always use the most recent version of RDP available at the HP website (http://www.hp.com/servers/rdp).

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-and-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
   WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.
4. Press the Enter key to clear the warning.
5. Enter the serial number and press the Enter key.
6. Select Product ID.
7. Enter the product ID and press the Enter key.
8. Press the Esc key to close the menu.
9. Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).

Integrated Lights-Out 2 technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.
• Send alerts from iLO 2 regardless of the state of the host server.
• Access advanced troubleshooting features through the iLO 2 interface.
• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).

Erase Utility

CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility.

Run the Erase Utility if you need to erase the system for the following reasons:

• You want to install a new operating system on a server with an existing operating system.
• You want to change the operating system selection.
• You encounter a failure-causing error during the SmartStart installation.
• You encounter an error when completing the steps of a factory-installed operating system installation.

The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart software" on page 66).

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

Access to redundant ROM settings

To access the redundant ROM through RBSU:

1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen.
2. Select Advanced Options.
3. Select Redundant ROM Selection.
4. Select the ROM version.
5. Press the Enter key.
6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts automatically.

To access the redundant ROM manually:

1. Power down the server (on page 18).
2. Remove the access panel (on page 20).
3. Set positions 1, 5, and 6 of the system maintenance switch to On.
4. Install the access panel (on page 20).

5. Power up the server (on page 18).

6. Wait for the server to emit two beeps.

7. Repeat steps 1 and 2.
8. Set positions 1, 5, and 6 of the system maintenance switch to Off.
9. Repeat steps 4 and 5.

When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt.

If both the current and backup versions of the ROM are corrupt, the server automatically enters ROMPaq disaster recovery mode.

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices prior to the operating system loading through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 2.0.

Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality at:

POST
RBSU
• Diagnostics
• DOS

• Environments which do not support USB natively

For more information on ProLiant USB support, refer to the HP website (http://www.compaq.com/products/servers/platforms/usb-support.html).

Changing the USB version support

The factory default setting for this server is USB version 1.1. After the OS has loaded, this setting can be changed to USB version 2.0 using the following steps:

1. Access RBSU by pressing F9 during power up.
2. Select System Options.
3. Select USB External Port Capability.
4. Press Enter to display USB 1.1 and USB 2.0 selections.
5. Arrow down to highlight USB 2.0.
6. Press Enter.
7. Press F10 to save the change and exit RBSU.

Internal USB functionality

An internal USB connector is available for use with USB drive keys only. This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

For additional security, the external USB connectors can be disabled through RBSU. Disabling external USB in RBSU disables the front USB connector and both rear USB connectors.

Diagnostic tools

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 74) provides survey functionality that gathers critical hardware and software information on ProLiant servers.

This functionality supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP ("ProLiant Support Packs" on page 76).

NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download the latest version, see the HP website (http://www.hp.com/support).

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 66) or downloaded from the HP website (http://www.hp.com).

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 72)

• From within Survey Utility
• From within operating system-specific IML viewers
- For NetWare: IML Viewer
- For Windows®: IML Viewer
- For Linux: IML Viewer Application

• From within the iLO 2 user interface
• From within HP Insight Diagnostics (on page 74)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Remote support and analysis tools

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html).

To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html).

For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf).

Web-Based Enterprise Service

WEBES enables administrators to manage hardware events proactively, either locally or online. The service provides real-time multiple event analysis, crash analysis, and notification, locally through SMTP and remotely through ISEE for OpenVMS, Tru64, and Microsoft® Windows® operating system binary error logs.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/).

Open Services Event Manager

OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/).

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 66) and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).

IMPORTANT: Always perform a backup before installing or updating device drivers.

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website

(http://h18000.www1.hp.com/products/servers/management/psp.html).

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

- Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support).

• Integrates with other software maintenance, deployment, and operating system tools

- Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website (http://www.hp.com/support).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn).

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide:

• The server-specific Documentation CD
- The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.
- The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers, Workstations and Systems Hardware, and then the appropriate server.

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

1. Review the important safety information (on page 78).
2. Gather symptom information (on page 80).
3. Prepare the server for diagnosis (on page 81).
4. Use the Start diagnosis flowchart (on page 82) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

14.06 - 17.92 kg 31.00 - 39.50 lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

!

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.
  • The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

!

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

14.06 - 17.92 kg

31.00 - 39.50 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

△

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

△

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?
• What has been changed since the time the server was working?
- Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?
• How long has the server exhibited problem symptoms?
• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 74) and use the survey page to view the current configuration or to compare it to previous configurations.
  • Refer to your hardware and software records for information.
  • Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.
2. Record any error messages displayed by the system.
3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must:
   a. Exit any applications.
   b. Exit the operating system.
   c. Power down the server (on page 18).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem.

- You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

• HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process.
• HP recommends you have access to the server documentation for server-specific information.

Loose connections

Action:

• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components.
  • If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 82)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 83)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 82)
• General diagnosis flowchart (on page 83)
• Server power-on problems flowchart (on page 85)
• POST problems flowchart (on page 88)
• OS boot problems flowchart (on page 89)
• Server fault indications flowchart (on page 91)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item	Refer to
1 "General diagnosis flowchart (on page 83)"
2	"Power-on problems flowchart ("Server power-on problems flowchart" on page 85)"
3 "POST problems flowchart (on page 88)"
4 "OS boot problems flowchart (on page 89)"
5	"Server fault indications flowchart (on page 91)"

graph TD
    A["Start diagnosis"] --> B{Do you want to perform the General Diagnosis?}
    B -->|Yes| C["(1) Go to General diagnosis"]
    B -->|No| D{Does server power on?}
    D -->|No| E["(2) Go to Power-on problems"]
    D -->|Yes| F{Does server complete POST OK?}
    F -->|No| G["(3) Go to POST problems"]
    F -->|Yes| H{Does server boot to OS OK?}
    H -->|No| I["(4) Go to OS boot problems"]
    H -->|Yes| J{Does server have Insight Management Agent fault or LED fault indication?}
    J -->|Yes| K["(5) Go to Server fault indications"]
    J -->|No| L["(1) Go to General diagnosis"]

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item	Refer to
1 "Symptom information (on page 80)"
2 "Loose connections (on page 81)"
3 "Service notifications (on page 82)"
4 The most recent version of a particular server or option firmware is available on the following websites:HP Support website (http://www.hp.com/support)HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.html)
5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
6 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
7	Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	"Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9 "HP contact information (on page 104)"

graph TD
    A["Start General diagnosis"] --> B["(1) Record symptom information."]
    B --> C["Reboot server to see if condition still exists."]
    C --> D{Is this a newly installed server?}
    D -->|Yes| E["(2) Reseat any components that may have come loose during shipping and reboot the server."]
    E --> F{Does condition still exist?}
    F -->|No| G["(3) Check for Service Notifications."]
    F -->|Yes| H["(4) Download the latest software and firmware from the HP website."]
    G --> I{(5) Isolate and minimize the memory configuration.}
    I --> J{Does condition still exist?}
    J -->|No| K["(6) Isolate what has changed. Verify it was installed correctly. Restore server to last known working state or original shipped configuration."]
    J -->|Yes| L{Does condition still exist?}
    L -->|No| M["(7) Troubleshoot or replace basic server spare parts."]
    L -->|Yes| N{Does condition still exist?}
    N -->|No| O["(8) Ensure the following information is available: • Survey configuration snapshots • OS event log file • Full crash dump"]
    N -->|Yes| P["Break server down to minimal configuration."]
    O --> Q["End"]
    P --> R["Record action taken."]
    Q --> S["Call HP Service Provider"]
    R --> S

Server power-on problems flowchart

Symptoms:

• The server does not power on.
• The system power LED is off or amber.

• The external health LED is red or amber.
• The internal health LED is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty power supply
• Loose or faulty power cord
  • Power source problem
  • Power on circuit problem
• Improperly seated component or interlock problem
• Faulty internal component

Item	Refer to
1 "Component identification (on page 7)"
2	"HP Insight Diagnostics (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 "Loose connections (on page 81)"
4 Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms)
5	"Integrated Management Log (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
6 "Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
7	"Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms)
8 "System open circuits and short circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

graph TD
    A["Start Power-on problems"] --> B{(1) Is the internal health LED red or amber?}
    B -->|No| C{Amber or Green}
    B -->|Yes| D{(1) Are any component health LEDs on?}
    D -->|No| E["(2) Use maintenance tools to identify the problem."]
    D -->|Yes| F["(3) Reseat indicated component. Check for loose connections."]
    F --> G["(4) If condition still exists, replace indicated component."]
    G --> H["(5) Mark the corresponding IML entry as repaired, if present."]
    H --> I{(7) Replace power supply that does not have a green LED on. Check for loose power cord.}
    I --> J{Is external health LED red or amber?}
    J -->|No| K["Press Power-On Standby button"]
    J -->|Yes| L{Is this a single power supply system and the external health LED is red?}
    L -->|No| K
    L -->|Yes| M["(7) Replace power supply"]
    M --> N{Does condition still exist?}
    N -->|Yes| O["(8) Check for possible power-on circuit problem."]
    N -->|No| P["End"]
    O --> Q["End"]
    Q --> R["End"]
    S["Check for loose power cords."] --> T["Off"]
    T --> U["(6) Check for power source problems."]
    U --> V["Reseat or replace power supply."]
    V --> W{Does condition still exist?}
    W -->|Yes| X["End"]
    W -->|No| Y["End"]

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors
Possible problems:
- Improperly seated or faulty internal component
- Faulty KVM device
- Faulty video device

Item	Refer to
1	"POST error messages and beep codes (on page 93)"
2	"Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 KVM or	iLO 2 documentation
4 "Loose connections (on page 81)"
5 "Symptom information (on page 80)"
6 Server	maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
7 "Port 85	and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9	"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
10	"Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

graph TD
    A["Start POST Problems"] --> B{Have video output?}
    B -->|No| C["(2) Verify video is cabied correctly."]
    B -->|Yes| D{POST errors messages displayed?}
    D -->|Yes| E["(1) Refer to "Post Error Messages.""]
    D -->|No| F{Are the fans on?}
    F -->|Yes| G{Are there any beep codes?}
    F -->|No| H["(7) Check port 85 codes."]
    C --> I{Is RIOE board installed?}
    I -->|Yes| J["(3) Verify the KVM is cabled to RILOE board."]
    I -->|No| K{Is iLO running on the server?}
    K -->|No| L{Do you have known good KVM?}
    K -->|Yes| M["Test RILOE board or replace KVM component."]
    L --> N{Is internal health LED amber or red?}
    N -->|Yes| O["(4) Reseat indicated component. Check for loose connections."]
    N -->|No| P["If condition still exists, replace indicated component."]
    O --> Q["(6) If condition still exists, replace indicated component."]
    P --> Q
    Q --> R{Does condition still exist?}
    R -->|Yes| S["Add one part at a time back to configuration to isolate component."]
    R -->|No| T{Does condition still exist?}
    T -->|Yes| U["(9) Troubleshoot or replace basic server spare parts."]
    T -->|No| V["Record symptom & error information on repair tag if sending back a failed part."]
    U --> W{Does condition still exist?}
    W -->|Yes| X["Ensure the following information is available: Survey configuration snapshots OS event log file Full crash dump"]
    W -->|No| Y["Record action taken."]
    X --> Z["Call HP Service Provider"]
    Y --> AA["End"]

OS boot problems flowchart

Symptoms:

• Server does not boot a previously installed operating system
• Server does not boot SmartStart

Possible causes:

• Corrupted operating system
• Hard drive subsystem problem
- Incorrect boot order setting in RBSU

Item	Refer to
1 HP ROM	M-Based Setup Utility User Guide(http://www.hp.com/servers/smartstart)
2	"POST problems flowchart (on page 88)"
3	• "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Controller documentation
4	"HP Insight Diagnostics (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
5	• "CD-ROM and DVD drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Controller documentation• "Loose connections (on page 81)"
6 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
7	• "Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• "HP contact information (on page 104)"
8	• "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
9 "General diagnosis flowchart (on page 83)"

graph TD
    A["Start OS boot problems"] --> B{Does the server boot SmartStart CD?}
    B -->|No| C["(1) Disable Fast Boot in RBSU and check server boot order."]
    C --> D{Does server still boot with errors?}
    D -->|Yes| E["(2) Go to POST Problems"]
    D -->|No| F{Does server still fail to boot SmartStart?}
    F -->|Yes| G{(3) Troubleshoot possible hard drive subsystem problem.}
    G -->|No| H{Is this a known good copy of SmartStart?}
    H -->|No| I["Still fail with known good copy?"]
    H -->|Yes| J["(4) Run Insight Diagnostics."]
    J --> K{Did Diagnostics run without errors?}
    K -->|No| L["Troubleshoot problem found by Diagnostics."]
    K -->|Yes| M["(5) Check CD/DVD-ROM, IDE controller and cable."]
    M --> N{Does condition still exist?}
    N -->|Yes| O["Add parts back to configuration to isolate component."]
    N -->|No| P["End"]
    O --> Q{Does condition still exist?}
    Q -->|No| R["Add parts back to configuration to isolate component."]
    Q -->|Yes| S["End"]
    R --> T["(6) Isolate and minimize the memory configuration"]
    S --> U["End"]
    T --> V["Does condition still exist?"]
    V --> W["End"]
    U --> X["Does condition still exist?"]
    X --> Y["End"]
    V --> Z["Yes"]
    X --> AA["Yes"]
    Z --> AB["(8) Troubleshoot or replace basic server spare parts."]
    AA --> AC["End"]

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents (on page 71)
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty internal or external component
  • Unsupported component installed
• Redundancy failure
  • System overtemperature condition

Item	Refer to
1	"Management agents (on page 71)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
2	• "Integrated Management Log (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• "Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 "Component identification (on page 7)"
4 System	Management Homepage (https://localhost:2381)____
5	"Power-on problems flowchart ("Server power-on problems flowchart" on page 85)"
6	• "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)• "HP contact information (on page 104)"
7	"HP Insight Diagnostics (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	• "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)

graph TD
    A["Start Server fault indications"] --> B["Select an appropriate fault indicator."]
    B --> C{(1) Insight Management Agents}
    C --> D{Was event reported by Insight Management Agents?}
    D -->|No| E{Is there an IML entry identifying the problem?}
    D -->|Yes| F{(4) Gather information from the System Management Homepage. Failing components will be shown as yellow (degraded) or orange (failed).}
    E -->|No| G{Is the internal health LED amber?}
    E -->|Yes| H{(2) Obtain failure information from IML entry, if available.}
    G -->|No| I{Are there any component health LEDs illuminated?}
    G -->|Yes| J{(7) Use maintenance tools to identify the problem.}
    I -->|No| K{Is a hard drive fault LED on?}
    I -->|Yes| L{Is the LED solid or blinking?}
    K -->|No| M["Go to Power-on problems"]
    K -->|Yes| N{Is the external health LED red or amber?}
    N -->|No| O{Is the internal health LED red?}
    N -->|Yes| P{(5) Go to Power-on problems}
    O -->|No| Q["End"]
    O -->|Yes| R{Is the deferred system is degraded.}
    O -->|Yes| S{Is the external health LED red?}
    R -->|No| T["Replace or reseat component identified as failed or about to fail."]
    S -->|Yes| U["Mark the corresponding IML entry as repaired, if present."]
    T --> V["End"]
    U --> W["End"]
    V --> X["End"]
    W --> Y["End"]
    X --> Z["End"]
    Y --> AA["End"]
    Z --> AB["End"]
    AA --> AC["End"]
    AB --> AD["End"]
    AC --> AE["End"]

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components

Battery replacement

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60^ (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.

To remove the component:

1. Power down the server (on page 18).
2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19).
3. Remove the access panel (on page 20).
4. Remove the PCI riser board assembly (on page 21).
5. Locate the battery on the system board ("System board components" on page 11).
6. Remove the battery.

3D diagram of a mechanical component with labeled parts (1, 2), showing internal structure and directional arrows (no text or symbols beyond labels)

IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
- Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.

!

WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:

• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

Battery replacement notice

!

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60^ (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

廢電池請回收

Power cord statement for Japan

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
  • Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
  • Use conductive field service tools.
  • Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Specifications

Environmental specifications

Specification	Value
Temperature range*
Operating	10°C to 35°C (50°F to 95°F)
Shipping	-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature	28°C (82.4°F)
Relative humidity (noncondensing)**
Operating	10% to
Non-operating 5% to 95%

90%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.

** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.

Server specifications

Specification	Value
Dimensions
Height 4.32 cm (1.70 in)
Depth 69.22 cm (27.25 in)
Width 42.62 cm (16.78 in)
Weight (maximum: two processors, two power supplies, six hard drives)	17.92 kg (39.50 lb)
Weight (minimum: one processor, one power supply, no hard drives)	14.51 kg (32.00 lb)
Weight (no drives installed) 14.06 kg (31.00 lb)
Input requirement
Rated input voltage 100 VAC to	240 VAC
Rated input frequency 50 Hz to	60 Hz
Rated input current 7.1A (at 120 VAC); 3.5A (at 240 VAC)
Rated input power 852 W
BTUs per hour 2910 (at 120 VAC); 2870 (at 240 VAC)
Power supply output
Rated steady-state power 700 W

Technical support

Related documents

For related documentation, refer to the Documentation CD.

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

- In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

- In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
  If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

- In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help

you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Customer Self Repair

Customer Self Repair

Array Configuration Utility

AMP

Advanced Memory Protection

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

CSR

Customer Self Repair

DDR

double data rate

ECC

error checking and correcting

ESD

electrostatic discharge

HTTP

hypertext transfer protocol

IEC

International Electrotechnical Commission

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

NIC

network interface controller

NiMH

nickel metal hydride

NMI

non-maskable interrupt

NVRAM

non-volatile memory

ORCA

Option ROM Configuration for Arrays

OSEM

Open Services Event Manager

PCI

peripheral component interface

PCI Express

Peripheral Component Interconnect Express

PCI-X

peripheral component interconnect extended

PCIe

peripheral component interconnect express

PDU

power distribution unit

POST

Power-On Self Test

PPM

processor power module

PSP

ProLiant Support Pack

PXE

Preboot Execution Environment

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

SAS

serial attached SCSI

SATA

serial ATA

SCSI

small computer system interface

SDRAM

synchronous dynamic RAM

SFF

small form-factor

SIM

Systems Insight Manager

SMTP

Simple Mail Transfer Protocol

SNMP

Simple Network Management Protocol

TMRA

recommended ambient operating temperature

UID

unit identification

UPS

uninterruptible power system

VCA

Version Control Agent

VHDCI

very high density cable interconnect

WEBES

Web-Based Enterprise Service

WOL

Wake-on LAN

Index

A

AC power supply 9

access panel 20

ACU (Array Configuration Utility) 69

additional information 78, 104

ADU (Array Diagnostic Utility) 74

air baffle 20

airflow requirements 25

Array Configuration Utility (ACU) 69

array controller, cabling 62, 63

Array Diagnostic Utility (ADU) 74

ASR (Automatic Server Recovery) 70

authorized reseller 104

auto-configuration process 68

Autorun menu 66

B

battery 99

battery-backed write cache battery pack 64

BIOS Serial Console 68

BIOS upgrade 70

BSMI notice 98

buttons 7, 8, 10

C

cables 62, 64, 65, 81, 96

cabling 28, 62, 64, 65

Canadian notice 97

Care Pack 24,77

cautions 79

Change Control 77

changing the USB speed 73

component identification 7, 9, 15

components 7, 9

configuration of system 30, 66

configuration tools 66

connection problems 81

connectors 7, 8, 9, 10

CSR (customer self repair) 104

customer self repair (CSR) 104

D

Declaration of Conformity 96

diagnosing problems 78, 81

diagnostic tools 66, 70, 74

diagnostics utility 74

DIMMs 38

drivers 76

E

electrical grounding requirements 26

electrostatic discharge 101

environmental requirements 25, 102

environmental specifications 102

Erase Utility 71

error messages 93

European Union notice 97

expansion boards 46, 47, 48

extending server from rack 19

external health LED 8

F

fan modules, installation 22

Federal Communications Commission (FCC)

notice 95, 96

flowcharts 82, 83, 85, 88, 89, 91

front panel buttons 8

front panel LEDs 8

G

general diagnosis flowchart 83

grounding requirements 26

H

hard drive bezel blanks 40

hard drive blanks 40

hard drive LEDs 15, 16

hard drives 14, 15, 16, 39, 40, 41

hard drives, determining status of 15, 16

hard drives, installing 41

hardware options 32

hardware options installation 28, 32

health driver 13,70

HP Insight Diagnostics 74

HP ProLiant Essentials Foundation Pack 72

|

identification number 95

iLO 2 (Integrated Lights-Out 2) 9, 71

iLO 2 activity LED 10

iLO 2 link LED 10

IML (Integrated Management Log) 74

Important Safety Information document 78

Insight Diagnostics 74

installation services 24

installation, server options 28, 32

installing hardware 32

Integrated Lights-Out (iLO) 71

Integrated Management Log (IML) 74

internal health LED 13, 15, 16

internal USB functionality 73

J

Japanese notice 98

K

keyboard connector 9

Korean notices 99

L

laser devices 99

LEDs 7

LEDs, hard drive 15, 16

LEDs, Systems Insight Display 12, 13

LEDs, troubleshooting 78

M

Management Agents 71

management tools 70

memory 38

memory, Advanced ECC 38

memory, configuration requirements 38

mouse connector 9

multibay blank, removing 42

N

NIC LEDs 8, 9, 10

NMI jumper 12

0

Online ROM Flash Component Utility 71, 76

operating systems 30, 76

optimum environment 25

Option ROM Configuration for Arrays (ORCA) 69

options installation 28, 32

ORCA (Option ROM Configuration for Arrays) 69

OS boot problems flowchart 89

P

PCI array controllers, cabling 62

PCI riser board assembly 22

PCI-X riser board 47

POST error messages 93

POST problems flowchart 88

power cord 79, 100

power distribution unit (PDU) 26

power LEDs, system 8, 9, 10

Power On/Standby button 8, 18, 30

power supplies 43

powering down 18

powering up 18,67

PPM failure LEDs 14

preparation procedures 81

problem diagnosis 78

processors 32

ProLiant Support Pack (PSP) 76

PSPs, overview 76

R

rack installation 24, 27, 28

rack resources 24

rack stability 79

rack warnings 27, 79

rear panel buttons 9, 10

rear panel components 9

rear panel LEDs 10

redundant power supply configurations 43

redundant ROM 72

registering the server 31

regulatory compliance notices 95

remote support and analysis tools 75

ROM redundancy 72

ROM, updating 76

ROMPaq utility 70, 72

s

safety considerations 27, 78

SAS device numbers 14

SAS hard drive 41

SAS hard drive LEDs 15, 16

SATA drives 14

SATA hard drive 16, 41

SATA hard drive LEDs 15, 16

scripted installation 66

serial number 70

series number 95

server features and options 32

service notifications 82

SmartStart autorun menu 66

SmartStart Scripting Toolkit 66

SmartStart, overview 66

space requirements 25

specifications, environmental 102

specifications, server 102

start diagnosis flowchart 82

static electricity 101

support 75, 104

support packs 66

supported operating systems 76

symbols on equipment 79

system board components 12

system maintenance switch 12

system power LED 8,12

Systems Insight Display 7, 12

Systems Insight Display LEDs 12, 13

T

Taiwan battery recycling notice 100

technical support 104

telephone numbers 104

temperature requirements 25

troubleshooting 78

U

UID LED 18

updating the system ROM 72

USB speed, changing 73

USB support 73

utilities 66

utilities, deployment 66

V

ventilation 25

video connector 10

W

warnings 27, 79