ProLiant DL585 G5 - Server HP - Free user manual and instructions

USER MANUAL ProLiant DL585 G5 HP

HP ProLiant DL585 Generation 5 Server User Guide

© Copyright 2007, 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation.

Intended audience

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Contents

Component identification....6

Front panel components 6

Front panel LEDs and buttons 7

Processor memory module components 8

DIMM slot identification 9

SAS and SATA hard drive LEDs....9

SAS and SATA hard drive LED combinations 10

Rear panel components....11

Rear panel LEDs and buttons....12

Hot-plug power supply LEDs....12

Internal components....13

System maintenance switch (SW3)....14

Media board components 15

Boot device selector switch (SW1) 16

Systems Insight Display LEDs 16

Battery pack LEDs 18

Fan locations 19

Optional installation services 21

Rack planning resources....21

Optimum environment....22

Space and airflow requirements 22

Temperature requirements....22

Power requirements 23

Rack warnings and cautions 23

Electrical grounding requirements....24

Identifying rack server shipping carton contents.... 25

Installing hardware options....25

Installing the server into the rack....25

Installing the cable management arm....25

Powering up and configuring the server 25

Installing the operating system....26

Registering the server....26

Operations....27

Power up the server 27

Power down the server....27

Extending the server from the rack....27

Removing the access panel....28

Accessing the Systems Insight Display 29

Hot-plug fans 29

Removing the system battery 30

Hardware options installation.... 32

Introduction 32

Processor options 32

Removing the processor memory module 32

Installing a processor 34

Memory options 40

Advanced ECC memory 40

Installing DIMMs 40

Hard drive guidelines 42

Installing a hot-plug hard drive 42

Installing DVD, CD-ROM, or diskette drives....43

Hot-plug power supplies....45

Expansion boards 46

Installing an expansion board 47

Battery-backed write cache 48

Cabling 53

Cabling overview 53

BBWC cabling....53

Front panel cable components 54

SAS and SATA hard drive cabling....54

Software and configuration utilities 55

Configuration tools 55

SmartStart software....55

SmartStart Scripting Toolkit 55

HP ROM-Based Setup Utility 56

HP ProLiant Essentials Rapid Deployment Pack 57

Option ROM Configuration for Arrays 57

Array Configuration Utility....58

Re-entering the server serial number and product ID 58

Management tools....59

Automatic Server Recovery 59

Integrated Lights-Out 2 technology 59

StorageWorks library and tape tools....59

Management Agents....60

HP Systems Insight Manager 60

Redundant ROM support 60

ROMPaq utility....61

System Online ROM flash component utility 61

USB support....61

Diagnostic tools 62

HP Insight Diagnostics....62

Integrated Management Log 62

Array Diagnostic Utility 62

Remote support and analysis tools....63

HP Insight Remote Support software 63

Keeping the system current 63

Drivers 63

ProLiant Support Packs 64

Operating system version support....64

Change control and proactive notification 64

Care Pack 64

Troubleshooting 65

Troubleshooting resources 65

Pre-diagnostic steps 65

Important safety information....65

Symptom information 67

Prepare the server for diagnosis 68

Loose connections 68

Service notifications....69

Troubleshooting flowcharts 69

Start diagnosis flowchart 69

General diagnosis flowchart 70

Server power-on problems flowchart 72

POST problems flowchart 75

OS boot problems flowchart 76

Server fault indications flowchart 78

POST error messages and beep codes 80

Regulatory compliance notices 81

Regulatory compliance identification numbers 81

Federal Communications Commission notice....81

FCC rating label 81

Class A equipment....81

Class B equipment 81

Declaration of conformity for products marked with the FCC logo, United States only....82

Modifications....82

Cables 82

Canadian notice (Avis Canadien)....83

European Union regulatory notice 83

Disposal of waste equipment by users in private households in the European Union 83

Japanese notice 84

BSMI notice 85

Korean notice 85

Laser compliance 85

Battery replacement notice....86

Taiwan battery recycling notice 86

Power cord statement for Japan....86

Electrostatic discharge 87

Preventing electrostatic discharge 87

Grounding methods to prevent electrostatic discharge....87

Specifications 88

Environmental specifications 88

Server specifications 88

Technical support....90

Before you contact HP 90

HP contact information....90

Customer Self Repair 90

Acronyms and abbreviations....98

Index 102

Component identification

Front panel components

1 2 3 4 5 6 7 8 9 10 11 12 13

Item	Description
1 Hard drive bay 1
2 Hard drive bay 2
3 Hard drive bay 3
4 Hard drive bay 4
5 Hard drive bay 5
6 Hard drive bay 6
7 Hard drive bay 7
8 Hard drive bay 8
9	Video connector
10 USB connectors (two)
11 Media drive blank or optional media drive
12	DVD drive
13 Processor memory module

Front panel LEDs and buttons

1 2 3 4 5 6

Item	Description Status
1 UID switch and LED Blue = Activated		Flashing blue = Server managed remotelyOff = Deactivated
2 Internal system health LED Green =		Normal (system on)Flashing amber = System health degradedFlashing red = System health criticalOff = Normal (system off)
3 External system health LED Green =		Normal (system on)Flashing amber = System health degradedFlashing red = System health criticalOff = Normal (system off)
4 NIC	1 link/activity LED Green = Linked to network	Flashing green = Linked with activity on the networkOff = No network connection
5 NIC	2 link/activity LED Green = Linked to network	Flashing green = Linked with activity on the networkOff = No network connection
6 Power on/Standby button and LED		Amber = System has AC power and is in standby modeGreen = System has AC power and is turned onOff = System has no AC power

Processor memory module components

Technical diagram of an electronic device rear panel with numbered components for identification

Item	Description
1 Processor socket	1 (boot processor)
2 PPM socket 1
3 Processor socket	3
4 PPM socket 3
5 Processor socket	4
6 PPM socket 4
7 Processor socket	2
8 PPM socket 2

See "Processor options (on page 32)" for population guidelines.

DIMM slot identification

16H 15H 14G 13G 12F 11F 10E 9E 8D 7D 6C 5C 4B 3B 2A 1A 32P 31P 30O 29O 28N 27N 26M 25M 24L 23L 22K 21K 20J 19J 18I 17I

Each memory node consists of eight DIMM slots in four banks. See "Memory options" for DIMM population guidelines.

SAS and SATA hard drive LEDs

Technical diagram of a device rear panel with labeled components 1 and 2

Item	Description Status
1 Fault	/UID LED Amber = Drive failure	Flashing amber = Fault-process activityBlue = Unit identification is activeOff = No fault-process activity
2 Online/activity LED Green = Drive activity		Flashing green = High activity on the drive or drive is being configured as part

Item	Description	Status
			of an arrayOff = No drive activity

SAS and SATA hard drive LED combinations

Online/activity LED (green)	Fault/UID LED (amber/blue)	Interpretation
On, off, or flashing	Alternating amber and blue	The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
On, off, or flashing	Steadily blue The drive is operating normally, and it has been selected by a management application.
On	Amber, regularly (1 Hz)	Flash predictive failure alert has been received for this drive. Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly (1 Hz)	Amber, flashing regularly (1 Hz)	Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Flashing regularly (1 Hz)	Off Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.
Flashing irregularly	Amber, flashing regularly (1 Hz)	The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing irregularly	Off The drive is active and it is operating normally.
Off	Steadily amber	A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Off	Amber, regularly (1 Hz)	Flash predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.

Rear panel components

Diagram of a server rack with numbered components for identification

Item	Description
1 Redundant hot-pug power supply (optional)
2 PCI Express and PCI-X non-hot-plug expansion slots
3 Hot-plug power supply (primary)
4 T-15 Torx screw driver
5	NIC	connector	1
6	NIC	connector	2
7 iLO 2 connector
8	Serial	connector
9 USB connectors (two)
10	Keyboard	connector
11	Mouse	connector
12	Video	connector
13 Rear UID button and LED

See "Expansion boards (on page 46)" for expansion slot definitions.

Rear panel LEDs and buttons

Diagram of an internal computer rack with labeled ports and connectors, highlighting three key components (①, ②, ③) for identification.

Item	Description LED	color Status
1 UID	LED Blue On = Activated
2 Activity	LED Green On or flashing = Network activity	Flashing = Server remotely managedOff = Deactivated
3 Link	LED Green On = Linked to network	Off = No network activity

Hot-plug power supply LEDs

Technical diagram of an internal device with labeled components and a magnified inset showing two connected components.

Fail LED 1(amber)	Power LED 2(green)	Description
Off Off No AC	power to any power supply
Flashing Off Power supply failure (over current)
On Off No AC	power to this power supply
Off	Flashing	AC power presentStandby mode
Off	On	Normal

Internal components

Technical diagram of a server rack with numbered components for identification

Item	Description
1 PCI-X non-hot-plug	expansion slot 1, 64-bit/100-MHz (half-length)
2 PCI-X non-hot-plug	expansion slot 2, 64-bit/100-MHz (full-length)
3 PCI Express x4	non-hot-plug expansion slot 3 (full-length)
4 PCI Express x4	non-hot-plug expansion slot 4 (full-length)
5 PCI Express x8	non-hot-plug expansion slot 5 (full-length)
6 PCI Express x4	non-hot-plug expansion slot 6 (full-length)
7 PCI Express x8	non-hot-plug expansion slot 7 (full-length)
8 PCI Express x8	non-hot-plug expansion slot 8 (full-length)
9 PCI Express x4	non-hot-plug expansion slot 9 (half-
	length)
10	System battery
11 System maintenance switch (SW3)
12 Fan 6 connector
13 Fan 5 connector
14	Media board
15 Fan 1 connector
16 Fan 2 connector
17	BBWC battery pack
18 Fan 3 connector
19 Fan 4 connector

System maintenance switch (SW3)

Technical diagram of an internal computer or server rack with labeled ports and a zoomed-in inset showing port numbers 1 through 8.

The system maintenance switch (SW3) is an eight-position switch that is used for system configuration. The default position for all eight positions is Off (closed).

Position	Description	Function
1 iLO 2 security	Off = iLO 2 security is	enabled.On = iLO 2 security isdisabled.
2 Configuration	lock Off = System configuration	can be changed.On = System configuration is locked.
3	Reserved	Reserved
4	Reserved	Reserved
5	Password override	protection password is enabled.On = Password is disabled.
6 Configuration	validation Off = Switch has no function.On = Setting clears CMOS and NVRAM.
7	Reserved	Reserved
8	Reserved	Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.

See the HP ProLiant DL585 Generation 5 Server Maintenance and Service Guide on the Documentation CD for more information.

Media board components

Technical diagram of an internal server rack with numbered component labels pointing to different areas.

Item	Description
1 Power button cable connector
2 USB cable connector
3 Video cable connector
4 Internal USB connector
5 Port 84/85 code display
6 Port 84/85 code display switch
7 System Insight Display
8 Boot device selector switch (SW1)

Boot device selector switch (SW1)

Technical diagram of an internal server rack with labeled ports and a magnified inset showing a device (no text or symbols present)

The boot device selector switch setting determines the device access order of the media drives in the server. The default setting for the boot device selector switch is FLP TOP.

When the boot device selector switch is set to FLP TOP, the optical drive in the bottom bay is designated as the primary optical drive. The diskette drive in the top bay is bootable. The server cannot boot from a diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP.

When the boot device selector switch is set to FLP BOT, the optical drive in the top bay is designated as the primary optical drive. The diskette drive in the bottom bay is bootable. The server cannot boot from a diskette drive in the top bay when the boot device selector switch is set to FLP BOT.

Switch setting	Description
FLP TOP (default)	The diskette drive in top bay is bootable.The primary optical drive in bottom bay is bootable.
FLP BOT The primary optical drive in top bay is bootable.The diskette drive in bottom bay is bootable.

Systems Insight Display LEDs

The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM might report server status differently than the health LEDs because the software tracks more system attributes. The System Insight Display LEDs identify components experiencing an error, event, or failure.

The Systems Insight Display LEDs are located on the media board. In normal operations, all of the LEDs are off unless one of the components fails.

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when the server is powered off.

NOTE: The system management driver must be installed for the internal system health LED to provide pre-failure and warranty conditions.

POWER FAULT PS1 PS2 CPU BD I/O BD NMI INTERLOCK ERROR CPU BD MEMORY FAN4 FAN3 FAN6 FAN5 PROC2 PROC1 8D 7D 6C 5C 4B 3B 2A 1A PPM2 9A 10A 11B 12B 13C 14C 15D 16D PPM4 25A 26A 27B 28B 29C 30C 31D 32D PROC4 FAN2 FAN1 PROC3 24D 23D 22C 21C 20B 19B 18A 17A PPM3

LED	Component
PS1 Power supply (primary)
PS2 Power supply (optional)
CPU BD (Power Fault) Processor memory module board
I/O BD System board
NMI System NMI switch
SLOT X Expansion slot
CPU BD (Interlock Error) System board
PPM X Processor power module
1A-32D	DIMM slot
PROC X Processor
FAN X Fan

See the HP ProLiant DL585 Generation 5 Server Maintenance and Service Guide on the Documentation CD for more information.

Battery pack LEDs

Technical diagram of a device rear panel with labeled components and zoomed-in views

Item ID	Color Description
1 Green	System Power	LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.
2 Green	Auxiliary Power	LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply.
3 Amber	Battery Health	LED. To interpret the illumination patterns of this LED, see the following table.
4 Green	BBWC Status	LED. To interpret the illumination patterns of this LED, see the following table.

LED3 pattern LED4 pattern Interpretation
— One blink every two seconds		The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss.Data preservation time is extended any time that 3.3 V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fully-charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website (http://www.hp.com).
—	Double then pause	The data microcontroller is waiting for the host controller to communicate.
— One blink per second		The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache,
		capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery.
— Steady glow	The battery pack is fully charged, and posted write data is stored in the cache.
— Off The battery pack is fully charged, and there is no posted write data in the cache.
One blink per second	One blink per second	An alternating green and amber blink pattern indicates that the cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller.
Steady glow —	There is a short circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.
One blink per second	— There is an open circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.

Fan locations

Technical diagram of an internal server rack with numbered components for identification

Item	Description
1	Fan 3
2	Fan 4
3	Fan 1
4 Fan 2
5 Fan 5
6 Fan 6

See "Hot-plug fans (on page 29)" for replacement procedures and operation guidelines.

Hot-plug fan LEDs

Technical line drawing of a computer fan with internal blades and a circular inset view (no text or symbols)

Status

Green = Operating normally

Amber = Failed

Off = No power

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

- Hardware support

• 6-Hour Call-to-Repair
• 4-Hour 24x7 Same Day
• 4-Hour Same Business Day

- Software support

• Microsoft®
• Linux
• HP ProLiant Essentials (HP SIM and RDP)
  VMWare

• Integrated hardware and software support

• Critical Service
• Proactive 24
• Support Plus
• Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

Optimum environment

When installing the server, select a location that meets the environmental standards described in this section.

Space and airflow requirements

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35^ C ( 95^ F). The temperature in the room where the rack is located must not exceed 35^ C ( 95^ F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer's TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.
- Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.
- Do not use common power outlet strips for this equipment.
- Provide a separate electrical circuit for the server.

Rack warnings and cautions

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.
- The full weight of the rack rests on the leveling jacks.
- The stabilizing feet are attached to the rack if it is a single-rack installation.
- The racks are coupled together in multiple-rack installations.
- Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

- At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115kg (253 lb), can stand more than 2.1m (7 ft) tall, and

	may become unstable when being moved on its casters.·Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
⚠️	WARNING:When installing a server in a telco rack, be sure that the rack frame is adequately secured to the top and bottom of the building structure.
⚠️	WARNING:This server is very heavy. To reduce the risk of personal injury or damage to the equipment:·Observe local occupational health and safety requirements and guidelines for manual material handling.·Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.·Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.
⚠️	WARNING:To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
⚠️	WARNING:To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
⚠️	CAUTION:Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
⚠️	CAUTION:Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building's branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs

or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Identifying rack server shipping carton contents

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

• Server
  Power cord
  • Hardware documentation, Documentation CD, and software products
• Rack-mounting hardware

In addition to the supplied items, you may need:

• Hardware options
• Operating system or application software
  • PDU

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 32)."

Installing the server into the rack

Refer to the installation instructions that ship with the rack kit to install the server into the rack.

Installing the cable management arm

Refer to the installation instructions that ship with the rack kit to install the cable management arm.

Powering up and configuring the server

To power up the server, press the Power On/Standby button.

During the initial boot, the server configuration automatically defaults to prepare for operating system installation.

To modify the server default settings, press the F9 key when prompted during the boot process to enter RBSU. By default, RBSU runs in the English language.

NOTE: If an HP array controller has been added or is embedded in the system, the array controller will default to a RAID configuration based on the size and number of hard drives installed. Press the F8 key when prompted during the array controller initialization to use the

For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide on the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos).

Three methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into an external USB CD-ROM drive, and then reboot the server.
• Manual installation—Insert the operating system CD into an external USB CD-ROM drive, and then reboot the server. This process might require you to obtain additional drivers from the HP website (http://www.hp.com/support).
• Remote deployment installation—The operating system can be remotely deployed using the Rapid Deployment Pack (RDP) or PXE boot over an Ethernet connection.

Follow the on-screen instructions to begin the installation process.

For information on using these installation methods, see the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Operations

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server enters standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.

The system is now without power.

Extending the server from the rack

The design of the server enables you to access several components through the front of the server. Installing or accessing the following components will not require extending the server from the rack:

• Processors
  PPMs
• Processor memory board
  • DIMMs
  • DVD drive
  • Optional diskette or CD-ROM drive
• Hard drives

To extend the server from the rack:

1. Pull down the quick-release levers on each side of the server to release the server from the rack.
2. Extend the server on the rack rails until the server rail-release latches engage.

NOTE: The release latches will lock into place when the rails are fully extended.

Technical diagram showing server rack with labeled components and a magnified inset highlighting a component being turned into a folder.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

1. After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release latches.

Diagram showing server rack with labeled components and a magnified inset highlighting component 1

Removing the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when the server is powered off.

1. Extend the server from the rack ("Extending the server from the rack" on page 27).
2. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page 11).

1. Lift up on the hood latch, and remove the access panel.

Diagram showing three views of a server rack with labeled components and directional arrows indicating motion or assembly.

1. After installing hardware options, replace the access panel. Be sure that the panel is securely locked into place before powering up the server.

Accessing the Systems Insight Display

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when the server is powered off.

1. Extend the server from the rack ("Extending the server from the rack" on page 27).
2. Remove the access panel ("Removing the access panel" on page 28).
3. Locate the Systems Insight Display ("Media board components" on page 15).

Hot-plug fans

The server supports redundant hot-plug fans ("Fan locations" on page 19) in a 5+1 configuration to provide proper airflow to the server.

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.
  • Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

To replace a hot-plug fan:

1. Extend the server from the rack ("Extending the server from the rack" on page 27).

2. Remove the access panel ("Removing the access panel" on page 28).

3. Identify the failed fan by locating an amber LED on top of the failed fan ("Hot-plug fan LEDs" on page 20) or on the Systems Insight Display ("Systems Insight Display LEDs" on page 16).

4. Remove the malfunctioning hot-plug fan from the server.

IMPORTANT: Remove and replace one fan at a time. If the system detects two fan failures, the server shuts down to avoid thermal damage.

5. Install a new hot-plug fan.

Technical diagram showing two views of a mechanical device with labeled components and directional arrows indicating movement or assembly.

1. Observe the LED on each installed fan to be sure it is illuminated green ("Hot-plug fan LEDs" on page 20).

NOTE: If the front panel internal system health LED is not green after you install hot-plug fans, reseat the hot-plug fan or refer to the troubleshooting section.

1. Replace the access panel ("Removing the access panel" on page 28).

2. Slide the server into the rack.

Removing the system battery

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

- Do not attempt to recharge the battery.

- Do not expose the battery to temperatures higher than 60^ (140°F).

- Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

- Replace only with the spare designated for this product.

To remove the battery:

1. Power down the server (on page 27).
2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27).
3. Remove the access panel ("Removing the access panel" on page 28).
4. Locate the battery ("Internal components" on page 13). It might be necessary to remove expansion boards (on page 46) from and around slot 9 to access the battery.
5. Remove the battery.

3D mechanical assembly diagram showing a cylindrical component being inserted into a housing (no text or symbols)

To replace the component, reverse the removal procedure.

Run the RBSU to configure the server after replacing the battery. See the HP ROM-Based Setup Utility User Guide on the Documentation CD for more detailed information.

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

!

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

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CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Review "Electrostatic Discharge (on page 87)" before installing hardware options into the server.

Processor options

The server supports operation in a two- or four-processor configuration. The server supports boot functions through the processor installed in processor socket 2.

Server PPMs provide the proper power to each processor. Each PPM must be installed in the slot adjacent to its processor.

Removing the processor memory module

The processors and memory are stored in a module at the front of the server. Access to the processor memory module is provided through the front panel, eliminating the need to extend the server from the rack to install new or replace existing processors or upgrade the memory.

To remove the processor memory module:

1. Power down the server (on page 27).

2. Release the latches on the lever.

3. Lower the handle, and pull the processor memory module out of the server until the release latches catch.

Technical diagram of a server rack with labeled components and directional arrows indicating assembly or installation steps.

!

WARNING: Use caution when installing the processor memory module or removing the processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).

1. Firmly holding the processor memory module, press the release buttons and pull the module out of the server.

Technical diagram of a server rack with labeled components and directional arrows indicating assembly or status.

1. Remove the fans installed in the cover of the processor memory module.

2. Release the latch, and open the cover.

Technical diagram of a server rack with labeled components and an inset view showing internal structure details.

Installing a processor

CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.
CAUTION: Processor and PPM sockets 1 and 2 must be populated at all times or the server will not function properly.
CAUTION: To help avoid damage to the processor and system board, do not install the processor without using the processor installation tool.

To install a processor:

1. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM.

2. Power down the server (on page 27).

WARNING: Use caution when installing the processor memory module or removing the processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).

1. Remove the processor memory module, and open the cover ("Removing the processor memory module" on page 32).

WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink to cool before touching it.

1. Open the heatsink retaining bracket.

Mechanical assembly diagram showing a bracket with two labeled parts (1 and 2), no text or symbols present.

CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board.

1. Remove the processor socket protective cover. Retain the cover for future use.

3D mechanical assembly diagram showing a component being inserted into a housing (no text or symbols visible)

CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.

1. Rotate the latch and open the retaining bracket.

Diagram showing a mechanical assembly with numbered components and directional arrows indicating motion or assembly.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

Technical diagram showing mechanical assembly with numbered components and directional arrows indicating motion or movement.

1. Align the processor installation tool with the socket and install the processor.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.

Technical diagram of an internal mechanical assembly with a central component and a downward arrow indicating motion (no text or symbols present)

1. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.

Technical diagram of a computer processor internal structure with numbered components and directional arrows indicating assembly or operation.

1. Close the processor retaining bracket and the processor retaining latch.

Diagram of a mechanical component with labeled parts and directional arrows indicating motion or assembly.

1. Remove the heatsink cover.

CAUTION: After the cover is removed, do not touch the thermal interface media.

1. Install the heatsink.

Technical line drawing of a mechanical component with a cooling fan and heating element (no text or symbols)

1. Close the heatsink retaining bracket.

Technical diagram of a mechanical device with labeled parts and directional arrows indicating motion or assembly.

1. Install the PPM.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing.

NOTE: The PPM is keyed and the key must be aligned when installed.

Diagram showing a component being lifted by an arrow, with no visible text or symbols

NOTE: The appearance of compatible PPMs may vary.

1. Close the processor memory module cover.

Technical diagram of a computer chassis showing internal components with numbered annotations

1. Install the fans.

2. Install the processor memory module into the server.

3. Power up the server (on page 27).

Memory options

The server contains 32 DIMM slots. You can expand server memory by installing supported PC2-5300 667-MHz or PC2-6400 800-MHz Registered DDR2 DIMMs. The maximum supported memory for this server is 256 GB using 32 8-GB DIMMs. DIMMS must be installed in decreasing capacity with the largest DIMMS installed in the banks furthest from each processor.

NOTE: Memory bus speeds will operate as follows: 2-4 DIMMs at 800MHz; 6 at 667MHz; 8 at 533MHz. PC2-5300 memory modules operate at 667 MHz with up to 4 DIMMs and 533MHz when using additional DIMMs.

Advanced ECC memory

Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the server is protected against correctable memory errors. The server provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.

Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.

Installing DIMMs

To operate the server, at least one pair of DIMMs must be installed in slots 1A and 2A ("DIMM slot identification" on page 9).

To add memory to the server, observe the following DIMM installation guidelines:

• DIMMs must be installed in pairs.
• DIMM installed on the same memory bank must have the same part number.
• DIMMs installed in different banks can be of different sizes.
DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the banks furthest from each processor.

NOTE: If all four banks on a memory node ("DIMM slot identification" on page 9) are populated, the maximum memory clock speed is 533 MHz. If two or fewer banks on a memory node are populated, the maximum memory clock speed is 667 MHz.

To install a DIMM:

1. Power down the server (on page 27).
2. Remove the processor memory module, and open the cover ("Removing the processor memory module" on page 32).
3. Open the DIMM slot latches.
4. Install the DIMM.

Diagram illustrating the process of a computer RAM module with labeled steps 1 and 2 showing assembly and rotation.

Hard drive guidelines

Front view diagram of a server rack unit with numbered ports and ventilation slots (no text or symbols)

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.
• If only one hard drive is used, install it in the bay with the lowest device number.
  • Hard drives must be SFF types.
• Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
  The server supports up to eight SAS or SATA hot-plug hard drives.

Installing a hot-plug hard drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

1. Prepare the hard drive.

Technical diagram of an electronic device showing internal components and directional arrows labeled 1 and 2.

1. Install the hard drive into the server. Be sure that the hard drive seats firmly into the connector in the back of the drive cage.

2. Close the ejector lever.

Technical diagram of a server rack with labeled components, showing internal structure and component alignment.

1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 10).

Installing DVD, CD-ROM, or diskette drives

The server is shipped with one DVD drive. You can install an optional DVD drive, CD-ROM drive, or a 3.5-inch diskette drive.

To install an optional media drive:

1. Power down the server (on page 27).

2. Use the T-15 Torx screwdriver to eject the drive or drive blank, and pull it out of the server.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page 11).

Technical diagram of a computer tower with labeled components and directional arrows indicating movement or assembly.

1. Install the media drive into the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

IMPORTANT: By default, the DVD drive is installed in the lower drive bay. To boot from a DVD or CD-RW drive in the upper drive bay or to boot from a diskette drive in the lower bay, change the boot device selector switch to FLP BOT ("Boot device selector switch (SW1)" on page 16).

NOTE: If two DVD or CD-RW drives are installed in the server, the server will first attempt to boot from the primary drive ("Boot device selector switch (SW1)" on page 16). The boot device selector switch setting determines which drive is the primary drive.

Technical line drawing of a server rack with ventilation slots and a central access panel (no text or symbols)

1. Power up the server (on page 27).

Hot-plug power supplies

The server supports a second hot-plug power supply to provide redundant power to the system in the event of a failure in the primary power supply. You can install or replace a second hot-plug power supply without powering down the server.

!

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

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CAUTION: If only one power supply is installed, do not remove the power supply unless the server has been powered down. Removing the only operational power supply will cause an immediate power loss.

NOTE: If you remove or replace the primary hot-plug power supply, use the T-15 Torx screwdriver provided with the server to remove the shipping screw. It is located just under the port-colored plastic handle of the power supply unit.

1. Remove the power supply blank.

Technical diagram of a server rack with labeled components and directional arrows indicating flow or movement.

1. Install the power supply, and lock the lever.

Diagram of a server rack with labeled components and directional arrows indicating flow or movement

1. Connect the power cord to the power supply.
2. Secure the power cords to the retaining clip.
3. Connect the power cord to the power source.
4. Be sure that the power supply LED is green.
5. Be sure that the front panel external health LED is green.

IMPORTANT: For maximum server availability, be sure that the two power supplies are powered by separate AC power sources.

NOTE: If the server will be shipped to another location after configuration, install a shipping screw into each power supply.

Expansion boards

① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨

Slot	Description
1 PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (half-length)
2 PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (full-length)
3 PCI Express x4 non-hot-plug expansion slot (full-length)
4 PCI Express x4 non-hot-plug expansion slot (full-length)
5 PCI Express x8 non-hot-plug expansion slot (full-length)
6 PCI Express x4 non-hot-plug expansion slot (full-length)
7 PCI Express x8 non-hot-plug expansion slot (full-length)
8 PCI Express x8 non-hot-plug expansion slot (full-length)
9 PCI Express x4 non-hot-plug expansion slot (half-length)

Installing an expansion board

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

1. Power down the server (on page 27).
2. Extend the server from the rack ("Extending the server from the rack" on page 27).
3. Remove the access panel ("Removing the access panel" on page 28).
4. Open the latch, and remove the expansion slot cover.

Technical diagram showing mechanical assembly with labeled components and directional arrows indicating motion or movement.

To replace the component, reverse the removal procedure.

1. Unlock the retaining clip (for full-length expansion boards).

2. Install the expansion board.

Technical diagram of a computer motherboard with labeled components and a magnified inset showing internal structure changes.

1. Lock the retaining clip (for full-length expansion boards), and close the latch.
2. Connect any required internal or external cables to the expansion board.
3. Replace the access panel ("Removing the access panel" on page 28).
4. Slide the server into the rack.
5. Power up the server (on page 27).

Battery-backed write cache

The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports the following battery-backed options:

• 256-MB BBWC option
512-MB BBWC option

The BBWC consists of two parts: a battery pack and a storage cache module.

Along with the cache module, the battery pack provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours after the server loses power. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.

IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is

temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours. During this time, the cache module functions properly, but without the performance advantage of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.

To upgrade the BBWC:

1. Close all applications, and power down the server (on page 27). This procedure flushes all data from the cache.
2. Extend the server from the rack ("Extending the server from the rack" on page 27).
3. Remove the access panel ("Removing the access panel" on page 28).

4. If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery pack LEDs" on page 18).

5. If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power, and repeat the previous steps.

6. If the LED is not lit, disconnect the battery cable from the cache.

Diagram of a computer RAM card with an Ethernet cable, showing internal components and connection (no text or labels)

1. Remove the controller.

Technical diagram of an internal server rack with labeled components and a magnified inset showing component 1 and component 2.

1. Remove the cache module from the controller.

Technical diagram of a device chassis with an upward arrow indicating assembly or operation (no text or symbols present)

1. Install the new cache on the controller. Press firmly above each connector to ensure good electrical contact.

IMPORTANT: If the cache is not properly connected, the controller will not boot.

1. Replace the controller in the server. The controller is installed in expansion slot 9.

2. Install the battery, if applicable.

a. Plug the battery cable (supplied in the battery pack kit) into the battery pack.

Diagram showing a cable being inserted into a device with an arrow indicating direction (no text or symbols present)

b. Install the battery pack into the server.

Technical diagram of a server rack with numbered components and directional arrows indicating assembly or movement.

1. Route the cable, and connect it to the cache module.

Technical line drawing of an internal server rack with visible chassis, drive bays, and ventilation ducts (no text or labels)

NOTE: After installing a battery pack, you might see a POST message during reboot indicating that the array accelerator (cache) is temporarily disabled. This is normal, because the new battery pack is likely to have a low charge. You do not need to take any action, because the recharge process begins automatically when the battery pack is installed. The controller will operate properly while the battery pack recharges, although the performance advantage of the array accelerator will be absent. When the battery pack has been charged to a satisfactory level, the array accelerator will automatically be enabled.

Cabling

Cabling overview

This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.

For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

BBWC cabling

Technical line drawing of an internal server rack with visible chassis, drive bays, and ventilation ducts (no text or labels)

Front panel cable components

Technical diagram of an electronic device with numbered components, likely a rack or chassis assembly.

Item	Description
1 Video connector	cable assembly
2 USB connector	cable assembly
3 Power button	cable assembly

SAS and SATA hard drive cabling

Technical diagram of an internal server rack with numbered components for identification

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Software and configuration utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
  • Preparing the system for installing "off-the-shelf" versions of leading operating system software
  • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 62)
  • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility (on page 58), Array Diagnostic Utility (on page 62), and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:

• Configuring system devices and installed options
  • Enabling and disabling system features
  • Displaying system information
• Selecting the primary boot controller
• Configuring memory options
• Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.

Drives installed Drives used RAID level
1	1	RAID
2	2	RAID
3, 4, 5, or 6 3, 4, 5,	or 6 RAID 5
More than 6 0 None

0 1

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device. During this time, you can do the following:

• Access RBSU by pressing the F9 key.
- Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or Inspect) by pressing the F10 key.
• Force a PXE Network boot by pressing the F12 key.

Using RBSU

To use RBSU, use the following keys:

• To access RBSU, press the F9 key during power-up when prompted.
- To navigate the menu system, use the arrow keys.
• To make selections, press the Enter key.
• To access Help for a highlighted configuration option, press the F1 key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up
• After defaults have been restored

Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

HP ProLiant Essentials Rapid Deployment Pack

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-and-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives
• Viewing the current logical drive configuration
- Deleting a logical drive configuration
- Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service
• Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration
• Suggests the optimum configuration for an unconfigured system
- Provides different operating modes, enabling faster configuration or greater control over the configuration options
• Remains available any time that the server is on
• Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.

Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.

For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the Advanced Options menu.
3. Select Serial Number. The following warning is displayed:
   Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis.
4. Press the Enter key to clear the warning.
5. Enter the serial number.
6. Select Product ID. The following warning is displayed.

Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.

1. Enter the product ID and press the Enter key.
2. Press the Escape key to close the menu.
3. Press the Escape key to exit RBSU.
4. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

Integrated Lights-Out 2 technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.
- Send alerts from iLO 2 regardless of the state of the host server.
- Access advanced troubleshooting features through the iLO 2 interface.
- Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system.

For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt).

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

Access to redundant ROM settings

To access the redundant ROM through RBSU:

1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen.
2. Select Advanced Options.

3. Select Redundant ROM Selection.

4. Select the ROM version.

5. Press the Enter key.
6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts automatically.

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. Online versions of the ROMPaq utility are also available for updating the system firmware.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server® 2003, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support).

• Integrates with other software maintenance, deployment, and operating system tools
- Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website (http://www.hp.com/support).

USB support

HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functionality for the following:

POST
RBSU
• Diagnostics
• DOS
- Operating environments which do not provide native USB support

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within Survey Utility
• From within operating system-specific IML viewers
- For NetWare: IML Viewer
- For Windows®: IML Viewer
- For Linux: IML Viewer Application

- From within HP SIM ("HP Systems Insight Manager" on page 60)

• From within the iLO 2 user interface
• From within HP Insight Diagnostics (on page 62)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 55) or downloaded from the HP website (http://www.hp.com).

Remote support and analysis tools

HP Insight Remote Support software

HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X 7, so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur. There are two HP Insight Remote Support solutions:

• For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA SE).
• For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements. Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD).

Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.

For more information, see the HP website (http://www.hp.com/go/insightremotesupport).

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 55) and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website

(http://h18000.www1.hp.com/products/servers/management/psp.html).

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn).

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language:

• English (http://www.hp.com/support/ProLiant_TSG_en)
- French (http://www.hp.com/support/ProLiant_TSG_fr)
Italian (http://www.hp.com/support/ProLiant_TSG_it)
- Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_ip)

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

1. Review the important safety information (on page 65).
2. Gather symptom information (on page 67).
3. Prepare the server for diagnosis (on page 68).
4. Use the Start diagnosis flowchart (on page 69) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

63.5 kg 140 lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

!

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

63.5 kg 140 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

△

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

△

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?
• What has been changed since the time the server was working?
- Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?
• How long has the server exhibited problem symptoms?
• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 62) and use the survey page to view the current configuration or to compare it to previous configurations.
  • Refer to your hardware and software records for information.
  • Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. For required environmental conditions, see the server documentation.
2. Record any error messages displayed by the system.
3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
4. Power down the server and peripheral devices if you will be diagnosing the server offline. If possible, always perform an orderly shutdown:

a. Exit any applications.
b. Exit the operating system.
c. Power down the server (on page 27).

1. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.
2. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem.

- You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.

• HP recommends you have access to the server documentation for server-specific information.
• HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart).

Loose connections

Action:

• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.
• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components.
  • If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 69)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 70)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 69)
• General diagnosis flowchart (on page 70)
• Server power-on problems flowchart (on page 72)
• POST problems flowchart (on page 75)
• OS boot problems flowchart (on page 76)
• Server fault indications flowchart (on page 78)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item	Refer to
1 "General diagnosis flowchart (on page 70)"
2 "Power on problems flowchart ("Server power-on problems flowchart" on page 72)"
3 "POST problems flowchart (on page 75)"
4 "OS boot problems flowchart (on page 76)"
5 "Server fault indications flowchart (on page 78)"

graph TD
    A["Start diagnosis"] --> B{Do you want to perform the General Diagnosis?}
    B -->|Yes| C["(1) Go to General diagnosis"]
    B -->|No| D{Does server power on?}
    D -->|No| E["(2) Go to Power-on problems"]
    D -->|Yes| F{Does server complete POST OK?}
    F -->|No| G["(3) Go to POST problems"]
    F -->|Yes| H{Does server boot to OS OK?}
    H -->|No| I["(4) Go to OS boot problems"]
    H -->|Yes| J{Does server have Insight Management Agent fault or LED fault indication?}
    J -->|Yes| K["(5) Go to Server fault indications"]
    J -->|No| L["(1) Go to General diagnosis"]

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item	Refer to
1 "Symptom information (on page 67)"
2 "Loose connections (on page 68)"
3 "Service notifications (on page 69)"
4 The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support).
5 "General memory problems are occurring" in the HP ProLiant Servers
	Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
6 Server	maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
7	Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	"Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9 "HP contact information (on page 90)"

graph TD
    A["Start General diagnosis"] --> B["(1) Record symptom information."]
    B --> C["Reboot server to see if condition still exists."]
    C --> D{Is this a newly installed server?}
    D -->|Yes| E["(2) Reseat any components that may have come loose during shipping and reboot the server."]
    E --> F{Does condition still exist?}
    F -->|No| G["(3) Check for Service Notifications."]
    F -->|Yes| H["(4) Download the latest software and firmware from the HP website."]
    G --> I{(5) Isolate and minimize the memory configuration.}
    I --> J{Does condition still exist?}
    J -->|No| K["(6) Isolate what has changed. Verify it was installed correctly. Restore server to last known working state or original shipped configuration."]
    J -->|Yes| L{Does condition still exist?}
    L -->|No| M["(7) Troubleshoot or replace basic server spare parts."]
    L -->|Yes| N{Does condition still exist?}
    N -->|No| O["(8) Add one part at a time back to configuration to isolate faulty component."]
    N -->|Yes| P["Break server down to minimal configuration."]
    O --> Q{Does condition still exist?}
    Q -->|No| R["(9) Call HP Service Provider"]
    Q -->|Yes| S["End"]
    R --> T["(1) Record action taken."]
    S --> T
    T --> U["Record symptom & error information on repair tag if sending back a failed part."]
    U --> V["Record symptom & error information on repair tag if sending back a failed part."]
    V --> W["End"]

Server power-on problems flowchart

Symptoms:

• The server does not power on.
The system power LED ("Systems Insight Display LEDs" on page 16) is off or amber.

The external health LED ("Systems Insight Display LEDs" on page 16) is red or amber.
The internal health LED ("Systems Insight Display LEDs" on page 16) is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty power supply
• Loose or faulty power cord
  • Power source problem
  • Power on circuit problem

- Improperly seated component or interlock problem ("Systems Insight Display LEDs" on page 16)

- Faulty internal component

Item	Refer to
1 "Component identification (on page 6)"
2 "HP Insight Diagnostics (on page 62)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 "Loose connections (on page 68)"
4 Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms)
5 "Integrated Management Log (on page 62)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
6 "Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
7	• "Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms)
8 "System open circuits and short circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

graph TD
    A["Start Power-on problems"] --> B{(1) Is the internal health LED red or amber?}
    B -->|No| C{Amber or Green}
    B -->|Yes| D{(1) Are any component health LEDs on?}
    D -->|No| E["(2) Use maintenance tools to identify the problem."]
    D -->|Yes| F["(3) Reseat indicated component. Check for loose connections."]
    F --> G["(4) If condition still exists, replace indicated component."]
    G --> H["(5) Mark the corresponding IML entry as repaired, if present."]
    H --> I{(7) Replace power supply that does not have a green LED on. Check for loose power cord.}
    I --> J{Is external health LED red or amber?}
    J -->|No| K["Press Power-On Standby button"]
    J -->|Yes| L{Is this a single power supply system and the external health LED is red?}
    L -->|No| K
    L -->|Yes| M["(7) Replace power supply."]
    M --> N{Does condition still exist?}
    N -->|Yes| O["(8) Check for possible power-on circuit problem."]
    N -->|No| P["End"]
    O --> Q["End"]
    Q --> R["End"]
    S["Check for loose power cords."] --> T["Off"]
    T --> U["(6) Check for power source problems."]
    U --> V["Reseat or replace power supply."]
    V --> W{Does condition still exist?}
    W -->|Yes| X["End"]
    W -->|No| Y["End"]

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device

Item	Refer to
1 "POST	error messages and beep codes (on page 80)"
2	"Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 KVM or	iLO 2 documentation
4 "Loose	connections (on page 68)"
5 "Symptom information (on page 67)"
6 Server	maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
7 "Port 85	and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9	"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
10	"Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

graph TD
    A["Start POST Problems"] --> B{Have video output?}
    B -->|No| C["(2) Verify video is cabled correctly."]
    B -->|Yes| D{POST errors messages displayed?}
    D -->|No| E{Are the fans on?}
    D -->|Yes| F["(1) Refer to "Post Error Messages.""]
    E -->|No| G{Are there any beep codes?}
    E -->|Yes| H["(5) Record action taken."]
    G -->|No| I{Is internal health LED amber or red?}
    G -->|Yes| J["(4) Reseat indicated component. Check for loose connections."]
    I --> K{Does the error code provide direction?}
    I -->|No| L["Break server down to the minimum configuration."]
    I -->|Yes| M["(8) Isolate and minimize the memory configuration."]
    K --> N{Does condition still exist?}
    K -->|No| O{Does condition still exist?}
    K -->|Yes| P["End"]
    L --> Q["Record symptom & error information on repair tag if sending back a failed part."]
    M --> R["Call HP Service Provider"]
    N --> S{Does condition still exist?}
    N -->|No| T["Add one part at a time back to configuration to isolate component."]
    O --> U["Record action taken."]
    P --> V["End"]
    Q --> W["Troubleshoot or replace basic server spare parts."]
    R --> X["Record action taken."]
    S --> Y{Does condition still exist?}
    S -->|No| Z["Ensure the following information is available: Survey configuration snapshots OS event log file Full crash dump"]
    T --> AA["End"]

OS boot problems flowchart

Symptoms:

• Server does not boot a previously installed operating system

• Server does not boot SmartStart

Possible causes:

• Corrupted operating system
• Hard drive subsystem problem
- Incorrect boot order setting in RBSU

Item	Refer to
1 HP ROM-Based Setup Utility User Guide(http://www.hp.com/servers/smartstart)
2 "POST problems flowchart (on page 75)"
3	"Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Controller documentation
4 "HP Insight Diagnostics (on page 62)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
5	"CD-ROM and DVD drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Controller documentation"Loose connections (on page 68)"
6 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
7	"Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"HP contact information (on page 90)"
8	"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
9 "General diagnosis flowchart (on page 70)"

graph TD
    A["Start OS boot problems"] --> B{Does the server boot SmartStart CD?}
    B -->|No| C["(1) Disable Fast Boot in RBSU and check server boot order."]
    C --> D{Does server still boot with errors?}
    D -->|Yes| E["(2) Go to POST Problems"]
    D -->|No| F{Does server still fail to boot SmartStart?}
    F -->|Yes| G{(3) Troubleshoot possible hard drive subsystem problem.}
    G -->|No| H{Is this a known good copy of SmartStart?}
    H -->|No| I["Still fail with known good copy?"]
    H -->|Yes| J["(4) Run Insight Diagnostics."]
    J --> K{Did Diagnostics run without errors?}
    K -->|No| L["Troubleshoot problem found by Diagnostics."]
    K -->|Yes| M["(5) Check CD/DVD-ROM, IDE controller and cable."]
    M --> N{Does condition still exist?}
    N -->|Yes| O["Add parts back to configuration to isolate component."]
    N -->|No| P["End"]
    O --> Q{Does condition still exist?}
    Q -->|No| R["Add parts back to configuration to isolate component."]
    Q -->|Yes| S["End"]
    R --> T["(6) Isolate and minimize the memory configuration"]
    S --> U["End"]
    T --> V["Does condition still exist?"]
    V --> W["(8) Troubleshoot or replace basic server spare parts."]
    W --> X["End"]
    V --> Y["End"]

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents (on page 60)
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty internal or external component
  • Unsupported component installed
• Redundancy failure
  • System overtemperature condition

Item	Refer to
1 "Management agents (on page 60)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
2	"Integrated Management Log (on page 62)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 "Component identification (on page 6)"
4 System	Management Homepage (https://localhost:2381)
5 "Power on problems flowchart ("Server power-on problems flowchart" on page 72)"
6	"Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)"HP contact information (on page 90)"
7 "HP Insight Diagnostics (on page 62)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)

graph TD
    A["Start Server fault indications"] --> B["Select an appropriate fault indicator."]
    B --> C{(1) Insight Management Agents}
    C --> D{Was event reported by Insight Management Agents?}
    D -->|No| E{Is there an IML entry identifying the problem?}
    D -->|Yes| F{(4) Gather information from the System Management Homepage. Failing components will be shown as yellow (degraded) or orange (failed).}
    E -->|No| G{Is the internal health LED amber?}
    E -->|Yes| H{(2) Obtain failure information from IML entry, if available.}
    G -->|No| I{Are there any component health LEDs illuminated?}
    G -->|Yes| J{(7) Use maintenance tools to identify the problem.}
    I -->|No| K{Is a hard drive fault LED on?}
    I -->|Yes| L{Is the LED solid or blinking?}
    K -->|No| M["Blinking"]
    K -->|Yes| N{Is the external health LED red or amber?}
    L -->|Yes| O["Go to Power-on problems"]
    M --> P{Is a hard drive fault LED on?}
    N -->|No| Q["Replace or reseat component identified as failed or about to fail."]
    O --> R["Mark the corresponding IML entry as repaired, if present."]
    P --> S["End"]
    Q --> S
    R --> S
    S --> T["End"]
    T --> U["End"]

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
- Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

- Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000

1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates).

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

JAPANESE NOTICE

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.

WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:

• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

Battery replacement notice

!

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.
- Do not expose the battery to temperatures higher than 60^ (140°F).

- Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

廢電池請回收

Power cord statement for Japan

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
  • Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
  • Use conductive field service tools.
  • Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Specifications

Environmental specifications

Specification	Value
Temperature range*
Operating	10°C to 35°C (50°F to 95°F)
Shipping	-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature	28°C (82.4°F)
Relative humidity (noncondensing)**
Operating	10% to
Non-operating 5% to 95%

90%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.

** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Server specifications

Specification	Value
Dimension
Height 17.6 cm (6.94 in)
Depth 67.3 cm (26.5 in)
Width 48.3 cm (19.0 in)
Maximum weight (all hard drives, power supplies, and processors installed)	43 kg (95 lb)
Minimum weight (one hard drive, one power supply, and one processor installed)	36 kg (79 lb)
Input requirement
Rated input voltage 100-127 VAC200-240 VAC
Rated input frequency 50-60 Hz
Rated input current @ 100 VAC-12A@ 200 VAC-8A
Rated input power @100 VAC-1161 W@200 VAC-1598 W
BTUs per hour @100 VAC-39	60 BTU@200 VAC-5450 BTU
Power supply output
Power supply output 910 W (low line)1300 W (high line)

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
- Add-on boards or hardware
• Third-party hardware or software
- Operating system type and revision level

• Technical support registration number (if applicable)

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
- Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).
- In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

- Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

- Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Customer Self Repair

Customer Self Repair

Array Configuration Utility

ADU

Array Diagnostics Utility

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

BIOS

Basic Input/Output System

CMOS

complementary metal-oxide semiconductor

CSA

Canadian Standards Association

CSR

Customer Self Repair

DIMM

dual inline memory module

DOS

disk operating system

ESD

electrostatic discharge

IEC

International Electrotechnical Commission

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

KVM

keyboard, video, and mouse

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

NIC

network interface controller

NiMH

nickel metal hydride

NVRAM

non-volatile memory

ORCA

Option ROM Configuration for Arrays

OS

operating system

PCI-X

peripheral component interconnect extended

PDU

power distribution unit

POST

Power-On Self Test

PPM

processor power module

PSP

ProLiant Support Pack

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

RDP

Rapid Deployment Pack

RILOE II

Remote Insight Lights-Out Edition II

ROM

read-only memory

SAS

serial attached SCSI

SCSI

small computer system interface

SFF

small form-factor

SIM

Systems Insight Manager

SNMP

Simple Network Management Protocol

TMRA

recommended ambient operating temperature

UID

unit identification

UPS

uninterruptible power system

USB

universal serial bus

VCA

Version Control Agent

Index

A

access panel 28

ACU (Array Configuration Utility) 58

adapter LEDs 7, 12

additional information 65

ADU (Array Diagnostic Utility) 62

Advanced ECC support 40

airflow requirements 22

Altiris Deployment Solution 57

Altiris eXpress Deployment Server 57

Array Configuration Utility (ACU) 58

Array Diagnostic Utility (ADU) 62

ASR (Automatic Server Recovery) 59

authorized reseller 90

auto-configuration process 56

Automatic Server Recovery (ASR) 59

Autorun menu 55

B

Basic Input/Output System (BIOS) 56, 61, 70

batteries, replacing 86

battery 13,86

battery pack LEDs 18

battery replacement notice 86

battery-backed write cache (BBWC) 13, 18, 48, 53

battery-backed write cache battery pack 13

battery-backed write cache cabling 53

BBWC (battery-backed write cache) 13, 18, 48, 53

beep codes 80

BIOS (Basic Input/Output System) 56, 61, 70

BIOS Serial Console 56

BIOS upgrade 61

boot device selector switch 16, 43

boot options 57

BSMI notice 85

buttons, front panel 7

buttons, rear panel 12

C

cable management arm 25

cables 53, 68, 82

cabling, BBWC 53

cabling, power button 15, 54

cabling, USB 54

cabling, video 54

Canadian notice 83

Care Pack 21,64

Change Control 64

class A equipment 81

class B equipment 81

CMOS (complementary metal-oxide semiconductor) 14

complementary metal-oxide semiconductor (CMOS) 14

components, front panel 6, 7

components, identification 6

components, internal 13

components, media board 15, 16

components, rear 11, 12

components, system board 13, 14

configuration of system 25, 26, 55

configuration tools 55

connection problems 68

connector, external power 11

connector, fan 13

connector, iLO 2 11

connector, internal USB 15

connector, keyboard 11

connector, mouse 11

connector, NIC 11

connector, power button cable 15

connector, serial 11

connector, USB 6, 11, 15, 54

connector, video 6, 11, 15, 54

contacting HP 90

creating a disk image 57

CSR (customer self repair) 90

customer self repair (CSR) 90

D

Declaration of Conformity 82

deployment software 57

diagnosing problems 65

diagnostic tools 55, 57, 59, 61, 62

diagnostics utility 62

DIMM banks, identification 9

DIMM banks, population 40

DIMM installation guidelines 40

DIMM slot locations 9

DIMMs 40

diskette boot 16

diskette drive 43

diskette image creation 57

drivers 63

E

electrical grounding requirements 24

electrostatic discharge 32, 87

environmental requirements 22, 88

environmental specifications 88

error messages 80

European Union notice 83

expansion board 46, 47

expansion slots 11, 13, 46, 47

extending server from rack 27

external health LED 7

external power connector 11

F

fan connectors 13

fan LED 16,20

fans 19, 20, 29

fans, replacing 29

FCC (Federal Communications Commission) notice 81, 82

FCC rating label 81

features 6

Federal Communications Commission (FCC) notice 81, 82

flowcharts 69, 70, 72, 75, 76, 78

front panel buttons 7

front panel components 6, 7

front panel LEDs 7, 16

G

general diagnosis flowchart 70

grounding methods 87

grounding requirements 24

H

hard drive bays 6

hard drive LEDs 9, 10, 42

hard drives 6, 10, 42

hard drives, determining status of 9, 10

hard drives, installing 42

hard drives, types supported 42

hardware options 32

hardware options installation 25, 32

health driver 59

heatsink 34

HP Insight Diagnostics 62

HP ProLiant Essentials Foundation Pack 26, 60

HP ProLiant Essentials Rapid Deployment Pack 57

HP StorageWorks Library and Tape Tools (L&TT) 59

HP Systems Insight Manager, overview 60

HP technical support 90

|

identification number 81

iLO 2 (Integrated Lights-Out 2) 12, 59

iLO 2 connector 11

iLO NIC LED 12

IML (Integrated Management Log) 62

Important Safety Information document 65

Insight Diagnostics 62, 63

installation services 21

installation, server options 25, 32

installing memory 40

installing operating system 26

installing server 25

Integrated Lights-Out 2 (iLO 2) 12, 59

Integrated Management Log (IML) 62

internal components 13, 16

internal health LED 7,16

internal USB connector 15

J

Japanese notice 84

K

keyboard connector 11

Korean notices 85

L

laser compliance 85

laser devices 85

LED, external health 7

LED, fan 16, 20

LED, iLO NIC 12

LED, internal health 7, 16

LED, power button 7

LEDs, battery pack 18

LEDs, front panel 7

LEDs, hard drive 9, 10, 42

LEDs, NIC 7, 12

LEDs, power supply 12, 45

LEDs, rear panel 12

LEDs, SAS hard drive 9, 10, 42

LEDs, SATA hard drive 9, 10, 42

LEDs, Systems Insight Display 16, 28, 29

LEDs, troubleshooting 65

LEDs, unit identification (UID) 7, 11, 12

loose connections 68

M

Management Agents 60

management tools 59

media board 13, 15, 16

media board components 13, 15, 16

media drive 6,43

media drive bay 6,43

media drive blank 6,43

memory 40

memory, Advanced ECC 40

memory, installing 40

modifications, FCC notice 82

mouse connector 11

N

NIC connectors 11

NVRAM, clearing 14

0

Online ROM Flash Component Utility 61

operating systems 26, 64

operations 27

optimum environment 22

Option ROM Configuration for Arrays (ORCA) 25, 57

options installation 25, 32

ORCA (Option ROM Configuration for Arrays) 25, 57

OS boot problems flowchart 76

P

PCI expansion slot definitions 13, 46

phone numbers 90

port 85 code, viewing 16

POST error messages 80

POST problems flowchart 75

power button cable connector 15

power button cabling 15, 54

power button LED 7

power connectors, external 11

power connectors, internal 13

power cord 66, 86

power distribution unit (PDU) 24

Power On/Standby button 7, 25, 27

power requirements 23

power supply 11, 12, 45

power supply blank 45

power supply LEDs 12, 45

powering down 27

powering up 27,57

power-on problems flowchart 72

PPM (processor power module) 8, 34

preboot execution environment (PXE) 26

pre-diagnostic steps 65

preparation procedures 27, 68

problem diagnosis 65

processor installation tool 34

processor memory module 6, 8, 32, 34

Processor Power Module (PPM) 8, 34

processor socket 8,34

processors 8, 32, 34

ProLiant Support Pack (PSP) 64

PSP (ProLiant Support Pack) 64

PXE (preboot execution environment) 26

R

rack installation 21, 25

rack resources 21

rack stability 66

rack warnings 23, 66

rack, extending server from 27

RBSU (ROM-Based Setup Utility) 56

RBSU configuration 57

rear panel buttons 12

rear panel components 11

rear panel LEDs 12

recommended ambient operating temperature (TMRA) 22

redundant fan 19, 20, 29

redundant system fan 19, 20, 29

registering the server 26

regulatory compliance identification numbers 81

regulatory compliance notices 81, 83, 86

remote support and analysis tools 63

required information 90

requirements, airflow 22

requirements, electrical grounding 24

requirements, environmental 22, 88

requirements, power 23

requirements, site 22

requirements, space 22

requirements, temperature 22

ROM redundancy 60

ROM, updating 34, 61

ROM-Based Setup Utility (RBSU) 56

ROMPaq utility 61

s

safety considerations 65

safety information 60

SAS cabling 54

SAS device numbers 42

SAS hard drive 10,42

SAS hard drive LEDs 9, 10, 42

SATA cabling 54

SATA drives 42

SATA hard drive 10, 42

SATA hard drive LEDs 9, 10, 42

scripted installation 55

serial connector 11

serial number 58

series number 81

server asset text 58

server fault indications flowchart 78

server features and options 32

server options, installing 25, 32

server specifications 88

server, installation 25

service notifications 69

shipping carton contents 25

site requirements 22

SmartStart autorun menu 55

SmartStart Scripting Toolkit 55

SmartStart software 26

SmartStart, overview 55

space requirements 22

specifications 88

specifications, environmental 88

specifications, server 88

start diagnosis flowchart 69

static electricity 87

status lights, battery pack 18

StorageWorks Library and Tape Tools (L&TT) 59

support 63, 90

support packs 55

supported operating systems 64

switch, boot device selector 16, 43

switch, system maintenance 13, 14

symbols on equipment 66

symptom information 67

system battery 30

system board 13,58

system board components 13

system board switches 14

system maintenance switch 13, 14

system power LED 18, 27

system, keeping current 63

Systems Insight Display LEDs 16, 29

T

Taiwan battery recycling notice 86

technical support 90

telephone numbers 90

temperature requirements 22

TMRA (recommended ambient operating temperature) 22

Torx screwdriver 11

troubleshooting flowcharts 69

troubleshooting resources 65

U

UID (unit identification) 7, 11, 12

UID LED 7, 11, 12

uninterruptible power supply (UPS) 23

unit identification (UID) 7, 11, 12

updating the system ROM 34

UPS (uninterruptible power supply) 23

USB connector cabling 15

USB connectors 6, 11, 15, 54

USB support 61

utilities 55

utilities, deployment 55, 56, 57

V

ventilation 22

video connector 6, 11, 15, 54

video connector cabling 54