AVW-5555 - Whiteboard Avocor - Free user manual and instructions

USER MANUAL AVW-5555 Avocor

AVOCOR Welcome to the Avocor all-in-one display. Please connect your device to get started. avocor

Model AVW-5555 Installation and Operation Manual

COPYRIGHT AND TRADEMARKS:

© Copyright 2020. This document contains proprietary information protected by copyright, trademark and other intellectual property laws. All rights are reserved. No part of this manual may be reproduced by any mechanical, electronic or other means, in any form, without our prior written permission.

The trademarks reproduced in this document and used on the products are either owned or licensed by us, or by their respective holders. You may not reproduce or use the trademarks without our prior written consent.

Important Safety Instructions

• Before using this display, please read this user manual thoroughly to help protect against property damage and to ensure your personal safety and the safety of others.
• Be sure to observe the following instructions.
• For your safety, be sure to observe the warnings located in this manual.
- For installation or adjustment, please follow the instructions in this manual and refer all servicing to qualified service personnel.

Safety Precautions

• If smoke or a peculiar smell comes from the display, remove the power plug from the outlet immediately.
• Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.
- If the display has been turned on but there isn't a picture, remove the power plug from the outlet immediately.
• Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.
- If water is spilled or objects are dropped inside the display, remove the power plug from the outlet immediately.
• Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.
• If the display is dropped or the cabinet is damaged, remove the power plug from the outlet immediately.
• Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.
• To turn off the power of the display, press "O" on the main power switch at side of the display.
- The power standby/on indicator will go off and the display cannot be turned on/off by using the POWER button on the remote control. (To turn on/off the display by the remote control, press the main power switch again and light the power standby/on indicator.)

When turning off the display by pressing the POWER button on the remote control, the main power of the display is not turned off completely.
◆ To disconnect power completely, remove the power plug from the outlet.

- If the power cord or plug is damaged or becomes hot, turn off the main power switch of the display, make sure the power plug has cooled down and remove the power plug from the outlet.

- If the display is still used in this condition, it may cause fire or electrical shock. Contact your dealer for replacement.

Installation

• Don't install in a high-temperature environment.

If the display is used in high-temperature or in direct sunlight, it may cause the case or other parts to become distorted or damaged, resulting in overheating or electrical shock.

• Don't install in a high-humidity environment.

◆ This may cause overheating or electrical shock.

- Don't install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat.

◆ This may cause fire or electrical shock.

• Don't overload outlets or cables beyond electrical capacity.

- Don't use extension cords as it may cause fire or electrical shock.

- Don't insert the power plug into an outlet other than 100\~240V AC.

◆ This may cause fire or electrical shock.

- Don't use a damaged power plug or worn outlet.

- Don't insert an improper power plug; it may cause fire or electric shock.

• Don't place the display on an unstable shelf or surface.

◆ The display may fall, causing injury. Please install on a horizontal, stable, level surface.

• Don't place objects on the display.

◆ If the display is covered or the vents are blocked, the display could overheat and cause a fire.

◆ If metal or liquid gets into the display, it may cause fire or electrical shock.

Do not put heavy objects on the display as they may fall, causing injury.

◆ Please keep a 10 cm minimum distance between the display and the wall for sufficient ventilation.

- Don't move the display when it is connected to the power cord and AV cables.

When moving the display, make sure to remove the power plug and cables from the outlet or source.

When unpacking or carrying the display, at least 2 pe ople are needed. Make sure the display is carried upright.

◆ Transport the display upright. Avoid placing the display face up or down.

◆ Handle the display gently. Do not drop.

Use

• If you encounter a problem during installation, please contact your dealer for assistance. Don't repair or open the display by yourself.
  • Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.
• Protect and correctly use the power cord/plug.

◆ Power cord should be connected to a socket-outlet with a ground connection.
◆ Ensure that any external equipment is properly grounded d before connecting to the display device.
- Don't pinch the power cord/plug between hard surfaces.
◆ Don't step on the power cord/plug.
Before inserting the power plug into the wall outlet, connect the power cord to the display.
- Don't operate the display with a damaged power cord or it may damage the display.

• Using extension cords (not recommended)

If an extension cord must be used, ensure the voltage rating exceeds the max power consumption of the display. If the voltage rating is less than the display, it will cause the extension cord to overheat.

- If there is thunder or lightning, don't touch the display or the power plug.

This may cause an electric shock.

• Don't use any kind of liquid on the display.
- If liquid is spilled on the display, remove the power and ask qualified service personnel to check the display.
• If the liquid gets on the display's screen, please clean it with a dry and soft cloth immediately.
• Don't use any harsh chemical on the display.
• If metal or liquid gets into the display, it may cause a fire or an electrical shock.
- Don't install or remove the power plug with wet hands.
• If the display will not be used for a long period of time, unplug the display.

This may cause premature wear of electrical components or fire.

- Don't apply excessive pressure on the LCD panel. This may cause personal injury or panel damage.

• Don't push or shake the display.

◆ This may cause damage or injury.

• If the glass of the display panel is broken, liquid may escape. Please don't touch the liquid.

If liquid gets into your eyes or touches your skin, wash with the clean water and seek medical attention immediately.

• Precautions with the remote control batteries

◆ Please only use approved AAA type batteries.
◆ Please be sure to insert batteries by matching the + and -.

• Don’t recharge, heat, disassemble, short or throw batteries into a fire.
• Don’t mix a new battery with a used one.
• Don't mix different types of batteries together (only use the specified type). it may cause burn and injury.

Cleaning

• If dust has collected on the power plug, remove the plug from the outlet and clean off the dust.

◆ Dust build-up may cause a fire.

• Take off the power plug before cleaning.

◆ Failure to do so may result in electrical shock or damage.

• Cleaning the surface of the display

When the surface of the display becomes dirty, please wipe the surface lightly with a soft clean cloth.
◆ If the surface requires additional cleaning, lightly moisten the cloth.
Do not let any kind of liquid enter the display as it may cause electrical shock or damage.
Do not clean the display with alcohol, solvents or ammonia, as this could damage the display.

Warnings

Use

• Do not use the display lying flat on its back.
- Transport the display upright with proper packaging. Avoid placing the display face up or down. Be careful not to bump into the display.
- Do not send a static (non-moving) image to the display, or it may cause image 'burn-in' or image retention.
- "Burn in" and/or image retention is not covered under warranty.
• Make sure to change the image on the display periodically. It is recommended to turn off the display for at least 6 hours after 18 hours of usage in a 24 hour period to help avoid image retention

Exemptions

• This product isn't warranted for any damage caused by natural disaster (such as earthquake, thunder, etc.), fire, acts by third parties, accidents, owner's intentional misuse and fault, or use in other improper conditions.
• This product isn't warranted for incidental damages (such as profit loss or interruption in business, modification or erasure of record data, etc.) caused by use or inability to use of this product.
• This product isn't warranted for any damage caused by inappropriate operation, or from not following the user manual.
• This product isn't warranted for any damage caused by misuse or malfunction through simultaneous use of this product and the connected equipment or software.
• This product isn't warranted for any damage caused by neglect of the instructions described about installation.
• This product isn't warranted for any damage caused by improper installation.
• This product isn't warranted for any damage caused by disassembly, modification or repair by a non-authorised service center or people.

Compliance Information

DECLARATION OF CONFORMITY:

AVOCOR hereby declares that the Product's Model Numbers:

AVW-5555

Conform with the provisions of:

• FCC:
FCC CFR Title 47 Part 15 Subpart B Class A, CISPR 22
ANSI C63.4
ICES-003

CE:

EN 55032

EN 55024

EN 61000-3-2

EN 61000-3-3

• cTUVus:

UL 62368-1

CAN/CSA-C22.2 No. 62368-1

CB:

IEC 62368-1

CEC:

California Code of Regulations, Title 20:Division 2, Chapter 4, Article 4, Sections 1601-1609

FCC PART 15:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

INDUSTRY CANADA (ICES-003):

CAN ICES-3 (A)/NMB-3(A)

PRODUCT DISPOSAL:

The Product contains small amounts of tin, lead and/or mercury. Disposal of these materials may be regulated due to environmental considerations.

DISPOSAL OF OLE ELECTRICAL AND ELECTRONIC EQUIPMENT (Applicable throughout the European Union and other European countries with separate collection programs)

This symbol found on your product or on its packaging, indicates that this product should not be treated as household waste when you wish to dispose of it. Instead, it should be handed over to an applicable collection point for the recycling of electric al and electrical equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences to the environment and human health, which could otherwise be caused by inappropriate disposal of this product.

The recycling of materials will help to conserve natural resources. This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer and a sk for the correct method of disposal.

Notes

Table of Contents

Important Safety Instructions ....3

Safety Precautions....3

Installation....4

Use 5

Cleaning....6

Warnings....7

Use 7

Exemptions....7

Compliance Information......8

Table of Contents....11

List of Figures 13

1. Introduction....15

About This Manual....15

Target Audience 15

Textual and Graphic Conventions....15

Using This Manual 16

Description, Features and Benefits 17

Key Features and Benefits 17

Touch Capability 17

Parts List 17

2. Controls and Functions....18

Display at a Glance 18

Input Panel 25

Remote Control Unit....27

3. Installation....29

Remote Control 29

Notes on Batteries 29

Notes on Remote Control Operation....29

Quick Setup 30

Installation Considerations .... 30

Ambient Light 30

Ambient Temperature....30

Ventilation....31

Mounting the Display 31

Connections to the Display 32

Connecting a Control System or PC 32

Connecting Source Components to the Display 34

Turning on the Power....35

Changing the OSD Language 36

Enabling the Touch Screen 36

4. Operation ......37

Using the On-Screen Menus 37

Images Settings 39

Display Settings....41

Audio Settings....42

Basic Settings 43

Advanced Settings 44

Information 47

5. Maintenance and Troubleshooting....48

Maintenance....48

Troubleshooting 48

6. External Control....51

Serial Communications 51

RS232 Connection and Port Configuration 51

Command and Response Format....51

Command and Response Examples....52

Serial Command List 52

Using Discrete IR Codes 57

IR Command Protocol 57

IR Control Code List....57

7. Specifications....58

Supported Timings....59

Overall Dimensions 61

Appendix I: Moving and Carrying Notice....64

Moving the Display 64

Carrying the Display 64

Appendix II: Installing using a Wall Mount....65

Appendix III: Installing an OPS Module 66

Appendix IV: Uninstalling & Installing a Top Bar AV Module....67

Appendix V: The mini PC VESA mount and power bracket (reserved holes) 68

Appendix VI: Wall Mount Safety Notes....69

List of Figures

Figure 2-1. Display Front/ Side /Rear View....18

Figure 2-2. Display Input Panel View 25

Figure 2-3. Display Remote Control Unit ....27

Figure 3-1. Ventilation Requirements for Enclosure Mounting....31

Figure 3-2. RS-232 Control System Connection....32

Figure 3-3. Ethernet Connection....33

Figure 3-4. DisplayPort Source Connection....34

Figure 3-5. HDMI Source Connections....34

Figure 3-6. Type-C Source Connections....35

Figure 3-7. Touch Screen Controller (USB) Connection....36

Figure 4-1. OSD Menu Structure 38

Figure 7-1. AVW-5555 Display Dimensions (inch) 61

Figure 7-2. AVW-5555 Display Dimensions (mm)....62

Notes

1. Introduction

About This Manual

This Owner's Manual describes how to install, set up and operate the AVOCOR Series LED Display.

Throughout this manual, the AVOCOR Series LED Display is referred to as the "display".

Target Audience

The manufacturer has prepared this manual to help installers and end users get the most out of the display.

The manufacturer has made every effort to ensure that this manual is accurate as of the date it was printed. However, because of ongoing product improvements and customer feedback, it may require up dating from time to time.

Textual and Graphic Conventions

Text Conventions: The following conventions are used in this manual, in order to clarify the information and instructions provided:

• Remote and built-in keypad button identifiers are set in upper-case bold type; for example, "Press EXIT to return to the previous menu."
• Computer input (commands you type) and output (responses that appear on-screen) is shown in monospace (fixed-width) type; for example: "To change the aspect ratio to Letterbox, type 07 00 02 41 53 50 03 08 "
• All keys with functional names are initial-capped, set in bold type and enclosed in angle brackets. These keys are the following: , , , and . indicates that you may press either the EXIT or OK key on your keyboard if it has both keys.
• In addition to these conventions, underlining, bold face and / or italics are occasionally used to highlight important information, as in this example:

NOTE A carriage return must be used after each command or string.

Graphic Conventions: These symbols appear in numerous places throughout the manual, to emphasise points that you must keep in mind to avoid problems with your equipment or injury:

TIP

TIPS highlight time saving shortcuts and helpful guidelines for using certain features.

NOTE

NOTES emphasize text with unusual importance or special significance. They also provide supplemental information.

CAUTION

CAUTIONS alert users that a given action or omitted action can degrade performance or cause a malfunction.

WARNING

WARNINGS appear when a given action or omitted action can result in damage to the equipment, or possible non-fatal injury to the user.

DANGER!

DANGER appears when a given action can cause severe injury or death.

Using This Manual

Use the following table to locate the specific information you need in this manual.

If you need...	... Turn to page:
General information about the AVOCOR Series LED Display	17
Installation instructions	29
First-time configuration instructions	35
Advanced configuration instructions	44
Troubleshooting tips	48
Product specifications	58

Description, Features and Benefits

The AVOCOR AVW-5555 Display is an ultra-high definition touch display that supports a full 3840x2160@60Hz(4K) resolution and can display 8 bits, 1.07 billion colors.

It combines ultra-high resolution and unparalleled image quality with configurable I/O in a large-format display for room-scale collaboration.

Key Features and Benefits

The display offers these key features and benefits:

• Up to 3840x2160 @60 Hz(4K) resolution
• High-speed InGlass™ touch sensing for up to 20 points and 4 passive pens (for Windows system)
• Single cable connectivity with Type-C
• Diverse video connectivity including (2) HDMI 2.0 inputs, DisplayPort 1.2 input with HDCP
• Multiple control connectors including RS-232, USB 2.0/3.0, Touch USB and LAN connections
MIC array
• Full-range stereo speaker module integrated with premium conference camera
• Compliance with windows 7/8/10, and Mac OS
• Azure IoT services support
• Long lifetime with high reliability

Touch Capability

• Precise, highly responsive touch technology optimized for Windows inking
• High touch sensitivity – no pressure required
• Any touch: finger, gloved hand or pointer
• Compliant with Windows 7 Pro & Ultimate/8/10 and Mac OS 10.10, 10.11, 10.12.1
• Supports 4 passive pens and 2 erasers in Windows system
- Palm Rejection
• One USB cable for easy Plug-and-Play operation

Parts List

Your display is shipped with the following items. If any items are missing or damaged, please contact your dealer or Customer Service.

• AVOCOR UHD LED Display
• Remote Control Unit and Batteries
• AC Power Cord (US, UK, Europe, AU & NZ)
• 2 Touch Stylus
- 5 Cable Clips
• USB-A to USB-B Cable - 3 Metres
• HDMI Cable - 3 Metres
• Type-C Cable – 1.8 Metres passive cable
- Quick Start Leaflet

2. Controls and Functions

Display at a Glance

Figure 2-1 shows the key display components, and the paragraphs that follow describe them.

Technical diagram of a computer monitor with numbered component labels for assembly or maintenance reference.

Figure 2-1. Display Front/ Side /Rear View

1. MAIN POWER SWITCH

Connects or disconnects the display panel from the AC power source.

2. Power Status LED

Solid green: display on, input detected

Blinking orange: display on, no input detected

Solid orange: display in power saving mode

Off: main power switched off

3. Microphone Status LED (only shows when running TEAMS app)

Red: microphone mute

Off: microphone unmute

4. KEYPAD

The keypad allows the user to turn on the display, change sources, mute the microphone(TEAMS only), directly access HOME source and adjust the audio settings. The keypad operates as follows:

POWER

Press the button to turn on/off the monitor screen.

SOURCE

Press the button to select a media source.

Press and hold the button to go through the input sources.

Release button when desired source is selected.

MICROPHONE MUTE

Press the button to mute/unmute the microphone. (PC must be able to support this function)

HOME (default setting: DisplayPort)

Press the button to select DisplayPort as the source

Home source can be selected in the OSD menu – Display Settings on page 41.

VOLUME DOWN

Press these buttons to either lower or increase the speaker volume.

Press and hold the button to continuously lower or increase the speaker volume.

IR Sensor Light Sensor

5. IR Sensor

Receives the remote control's commands to control the display.

6. Light Sensor

Senses the ambient lighting condition and shows the illumination data on the OSD - information menu Light sensor data is also reported to the Azure IoT service.

7. Camera Status LED

Blue: camera power on

Off: camera power off

8. Softkey

A functional softkey ≡ positioned on the left and right side of the screen, provides manipulations and setups by directly touching the screen with your finger. When the softkey is pressed, a selectable menu bar appears which include 4 option menus: SOURCE, IMAGE SETTINGS, SENSOR, ABOUT, you can enter each menu to modify the settings or view the information and data.

graph LR
    A["Recycle Bin"] --> B["SOURCE"]
    A --> C["IMAGE SETTINGS"]
    A --> D["SENSOR"]
    A --> E["ABOUT"]
    A --> F["EXIT"]

    G["Main Menu"] --> H["SOURCE"]
    G --> I["IMAGE SETTINGS"]
    G --> J["SENSOR"]
    G --> K["ABOUT"]
    G --> L["EXIT"]

graph TD
    A["Source Menu"] --> B["OPS"]
    A --> C["Type-C"]
    A --> D["HDMI1"]
    A --> E["HDMI2"]
    A --> F["Displayport"]
    A --> G["Return"]

    H["Image Settings Menu"] --> I["Backlight + 50"]
    H --> J["Scheme Game"]
    H --> K["Return"]

    L["Sensor Menu"] --> M["Temp 78F/26C"]
    L --> N["Humidity 40%"]
    L --> O["IoT Status Connecting"]
    L --> P["Return"]

    Q["About Menu"] --> R["Model AVW-5555"]
    Q --> S["S/N 1111111 111111"]
    Q --> T["Resolution 3840x2160 60Hz"]
    Q --> U["MAC 00:00:00 00:00:00"]
    Q --> V["IP 255.255.255.255"]

    I --> W["Amb. Light 47 lux"]
    I --> X["Presence yes"]

Mircrophone Pickup Range

The microphone's voice pickup range is up to 4.5 m and optimize for Microsoft Teams collaboration room to 2.3 m.

Microphone Pickup Range

Listening room width 4.0 m AVW5555 Listening room length 6.0 m 4.5 m

Camera Viewing Angle Range

X-direction

Field of View (FOV): 103 degrees; Focus distance (FID): 160-100-400

The Focus Point:160 cm; Viewing distance range: 100 cm \~ 400cm

51.5° 51.5° 100 cm 160 cm (the clearest point) Viewing Distance 400 cm

Y-direction

Field of View (FOV): 70 degrees; Focus distance (FID): 160-100-400

The Focus Point:160 cm; Viewing distance range: 100 cm \~ 400 cm

Camera's tilting angle is 19° Viewing Distance 400 cm 160 cm 100 cm ( the clearest point ) 19° 35° 35°

Other Sensors

1. Temperature Sensor

Measures the room temperature and displays the data both in °C & °F on the OSD - information menu. Temperature data is also reported to the Azure IoT service.

2. Presence Sensor

Detects movement in a scanned area, for angle coverage and detection range, see the following figures:

X-direction

Sensing angle: 160 degrees

Sensing distance: 2.5 ± 0.5 meters

Sensing angle: 120 degrees

Sensing distance: 3.5 ± 0.5 meters

-80° -60° 0° 120° 160° +80° 3.5m±0.5m 2.5m±0.5m +60°

Y-direction

Sensing distance: 3.5 meters ± 0.5 meters

Ground 3.5m Range:±0.5m

The light gray areas indicate where PR sensor will not be able to detect motions.

Sensing angle: 160 degrees

Sensing distance: 2.5 ± 0.5 meters

Sensing angle: 120 degrees

Sensing distance: 3.5 ± 0.5 meters

5m PR sensor 2.5m 44" x 96" (1.18m x 2.44m) Table 3.5m 5m

The display will wake up or go into power saving (sleep) mode automatically. The presence data shows on the OSD – information menu.

If no movement is detected, the sensor starts timing and goes into power saving (sleep) mode after 5 minutes (minimum) and which is adjustable from 5, 10, 15, 30, 60 & 120 minutes.

The presence sensor data is also reported to the Azure IoT service.

Input Panel

Figure 2-2 shows the display input panel.

Technical line drawing of a computer monitor rear panel with ports and connectors (no text or symbols)

Figure 2-2. Display Input Panel View

No.	Connector
1	SPDIF OutConnects external and powered digital speakers or audio receiver/amplifier.
2	Audio OutConnects external, powered speakers or an external audio receiver/amplifier.
3	IRConnects an IR Extender cable from this input.
4	HDMI 1HDCP-compliant HDMI 2.0 digital video input for connecting HDMI sources.
5	HDMI 2HDCP-compliant HDMI 2.0 digital video input for connecting HDMI sources.
6	DisplayPortDisplayPort 1.4 and DisplayPort-HDCP 1.1 compliant, SD/HD input for connecting SDTV, EDTV or HDTV component video sources.
7	Service PortA standard USB Type A connector for connecting a USB stick for firmware upgrade.
8,9,10	Touch USB HUB 3.0 inType-B USB 3.0 port for connecting touch and media sources to the display for ports 4,5 & 6.
11, 12	HUB USB 3.0Standard USB 3.0 type A connectors for connecting external media, keyboard, or mouse.
13	Type-CType-C USB port for connecting DisplayPort, USB, Power Delivery and Ethernet.
14	Ethernet InAn RJ-45 connector for interfacing with a PC via a Cat 5 cable.
15	Ethernet OutAn RJ-45 connector for interfacing with a PC via a Cat 5 cable.
16	RS232CA female, 9-pin D-sub connector for interfacing with a PC or control system.
17	HUB USB 3.0Standard USB 3.0 type A connectors for connecting external media, keyboard or mouse.

Remote Control Unit

Figure 2-3 shows the display remote control, and Table 2-1 describes its functionality.

OK avocor™

Figure 2-3. Display Remote Control Unit

Table 2-1. Remote Control Button Descriptions

Button	Description
	PowerTurns the display screen on and off
	Home (default setting: DisplayPort)Home source can be selected in the OSD menu – Display Settings on page 41.
	SourceSelects a media source
	Navigation arrowsNavigates through submenus and settings
	OKConfirms the selection
	ExitExits the OSD menu
	Volume downTurns down the volume
	Volume upTurns up the volume
	MenuOpens the OSD menu

Hot keys for lock and unlock the remote control and built-in keypad

(power and source switch buttons only)

• Lock: To lock the remote control and built-in keypad, press OK, OK, EXIT, EXIT, OK and EXIT on the remote control. (This will not lock RS232 and Power On control.)
• Unlock: To unlock the remote control and built-in keypad, press OK, OK, EXIT, EXIT, OK and EXIT on the remote control.

3. Installation

NOTE

Installation must be performed by a qualified custom video installation specialist.

Remote Control

To install batteries in the remote control:

1. Press down the tab on the cover and pull the cover up.
2. Insert the included batteries. Ensure that the polarities correctly match the and markings inside the battery component.
3. Insert the lower tab of the cover into the opening, and press down the cover until it clicks in place.

Notes on Batteries

Make sure that the battery polarities are correct when installing the batteries.

• Do not mix an old battery with a new one or different types of batteries.
- If you will not use the remote control for a long time, remove the batteries to avoid damage from battery leakage.
• Do not expose batteries to excessive heat such as from sunshine, fire or the like.

Notes on Remote Control Operation

• Make sure that there is nothing obstructing the infrared beam between the remote control and the IR receiver on the display.
- If the effective range of the remote control decreases, or it stops working, replace the batteries with new ones.
- The remote control may fail to operate if the infrared remote sensor is exposed to bright sunlight or fluorescent lighting.
- Ambient conditions may possibly impede the operation of the remote control. If this happens, point the remote control at the display, and repeat the operation.

IR Remote Sensor Range: Distance: 3 ± 0.5 m Horizontal angle: 90° 3 ± 0.5 m 45° 45° IR sensor

Quick Setup

Table 3-1 gives a quick overview of the display installation process. The sections following this one provide detailed instructions.

Table 3-1. Installation Overview

Step	Procedure	For DetailsRefer to page...
1	Mount the display(s) on a wall (optional)	31
2	Connect other external equipment to the display (optional):Automation/control system (RS232, Ethernet)	32
3	Connect signal sources to the display	34
4	Apply power to the display	35
5	Change the OSD language (optional)	36
6	Display calibration - adjust the following for each input:Aspect ratioBrightnessContrastColor temperature and white balanceColor levelHue	39

Installation Considerations

Proper installation of your display will ensure a satisfying viewing experience. Whether a display is installed temporarily or permanently, the following should be taken into account to ensure the best performance of the display.

Ambient Light

In general, minimise or eliminate light sources directed at the screen. Contrast ratio in your images will be noticeably reduced if light directly strikes the screen, such as when a shaft of light from a window or floodlight falls on the image. Images may then appear washed out and less vibrant. Direct sunlight may affect touch operation.

Ambient Temperature

Keep the ambient temperature constant and below 40^ C ( 104^ F). Keep the display away from heating and/or air conditioning vents.

Ventilation

If you are mounting the display in an enclosure, leave sufficient space on all sides between it and surrounding objects, as shown in Figure 3-1. This allows heat to disperse, maintaining the proper operating temperature.

Wall 100 mm (3.9") 100 mm (3.9") 100 mm (3.9") 100 mm (3.9") Wall 100 mm (3.9") 100 mm (3.9")

Figure 3-1. Ventilation Requirements for Enclosure Mounting

Mounting the Display

You can mount the display on a wall.

If you do decide to wall-mount the display, ensure that the wall-mount bracket is installed according to the instructions included with it. The wall must be capable of supporting a redundant weight factor three (3) times the weight of the display, or be reinforced.

We recommend that this be done by a custom installation specialist.

NOTE

To safely mount the display on a wall:

• Use only the approved wall-mount kit designed for the display.
  • Make sure the tilt degree of the wall does not exceed 2 degrees.

For more information of wall mount installation, refer to Appendix II: Installing a Wall Mount on page 65.

Connections to the Display

Proceed as follows to connect the display to your video sources, external controller(s) – if present – and AC power.

When connecting your equipment:

• Turn off all equipment before making any connections.
• Use the correct signal cables for each source.
- For best performance and to minimise cable clutter, use high-quality cables that are only as long as necessary to connect two devices. ( Please use the cables that are provided in the packaging box.)
• Ensure that the cables are securely connected. Tighten the thumbscrews on connectors that have them.

Connecting a Control System or PC

RS-232 Connection

Use a straight-through RS-232 cable with a 9-pin male connector to connect a PC or control/ automation system (if present) to the RS-232 port on the display; see Figure 3-2.

For more information about using this connection, refer to External Control on page 51.

5 4 3 2 1 9 8 7 6 2 Receive Data (to ctrl. system) 3 Transmit Data (from ctrl. system) 5 Ground to Automation/ Control System or PC

Figure 3-2. RS-232 Control System Connection

NOTE

The RS-232 connection may vary with different control systems. If there is any problem regarding the connection, please contact our customer service for further assistance.

Ethernet Connection

Use a standard Ethernet cable with an RJ-45 male connector to connect a PC or control/automation system (if present) to the Ethernet port on the display.

For more information about using this connection, refer to External Control on page 51.

8 1 6 Receive Data - 3 Receive Data + 2 Transmit Data - 1 Transmit Data + to Ethernet Hub, Router or Gateway

Figure 3-3. Ethernet Connection

Connecting Source Components to the Display

Connect your video sources to the display as shown and described in the sections that follow.

DisplayPort Source Connection: See Figure 3-4.

Diagram showing connection between a device with USB port and connected to a laptop via USB cable

Figure 3-4. DisplayPort Source Connection

HDMI Source Connections: See Figure 3-5.

NOTE

This display supports the VESA Display Data Channel (DDC) standard. This standard provides "Plug and Play" capability; the display and a VESA DDC-compatible computer communicate their setting requirements, allowing for quick and easy setup.

For Plug and Play to work correctly, you must turn on the display before you turn on the connected computer.

HDMI or DVI-to-HDMI Cable (sold separately) BD/HD-DVD/ DVD/DTV STB PC

Figure 3-5. HDMI Source Connections

Type-C Source Connection:

Connect a personal laptop to the Type-C input as shown in Figure 3-6.

NOTE

Refer to Supported Timings on page 59 for a list of compatible input signals.

USB Type C Laptop

Figure 3-6. Type-C Source Connections

Turning on the Power

1. Turn on your source components.
2. Plug the female end of the supplied power cord into the AC receptacle on the side of the display (AC 100V \~ 240V). See Figure 2-2.
3. Connect the other end to your AC power source.
4. Turn on the main power switch at the side of the display (see Figure 2-1). The power indicator lights orange to indicate that the display is in "standby" mode.
5. Press the power button ( ) on the remote control to turn on the display or press the power button
6. After a brief warm-up period, the display will display an image.

NOTE

If there is no input signal for a period, the display will automatically go into power saving (sleep) mode.

Close-up of a black remote control with icons for power, home, navigation, and playback (no text or symbols)

Changing the OSD Language

The display OSD language is initially set to English, but can also display the menus in different languages.

To change the OSD language:

1. Press MENU.
2. Select Basic Settings from the Main Menu.
3. Select OSD Language from the Basic Settings Menu.
4. Press ◀ or ▶ to select the desired language and press OK. The change takes effect immediately.

Enabling the Touch Screen

Before setting up your display to support touch screen capability, ensure that:

• Your computer is turned on and connected to the display using Type-C or the provided USB cable (for DisplayPort and HDMI source connections). Make sure to connect the cable to the display by following the corresponding indicating dots on I/O ports. See Figure 3-7.
• The video output from the computer is connected to a video input on the display. See Figure 3-4, Figure 3-5 or Figure 3-6.
  • The display is turned on.
  • Using the Remote Control push the source button and select the source you connected or press the Source Button on the KEYPAD to select the source.

Type-C connection

graph LR
    A["Type C"] --> B["USB"]
    B --> C["USB"]
    C --> D["Laptop"]

HDMI 1 connection

HD41 I25

DisplayPort connection

Depay/ori Touch USB 2

HDMI2 connection

HDMI 2 USB 7 USB 7

Figure 3-7. Touch Screen Controller (Type-C, USB) Connection

NOTE

If the touch screen is not working, please turn off your computer or the display and enable the touch screen again following the steps above.

4. Operation

Using the On-Screen Menus

To display the on-screen menus, press MENU on the remote control (Figure 2-3) or built-in keypad (Figure 2-1).

To select a sub-menu, use the

▲ and ▼ buttons to highlight it. Then, press

▶ to enter that sub-menu.

To select a menu item, use the press OK.

▲ and ▼ buttons to highlight it. Then, press

◀ or ▶ to adjust that setting and

The OSD menus are arranged hierarchically, as shown in Figure 4-1. The default values appear in bold type. Depending on the selected input source and signal characteristics, some menu options may not be available.

Main Menu	SubMenu	Value
Image Settings	Scheme	User, Vivid, Cinema, Game, Sport
	Brightness	0, 1, 2, ..., 50, ...,100
	Contrast	0, 1, 2, ..., 50, ...,100
	Sharpness	0, 1, 2, ..., 50, ...,100
	Saturation	0, 1, 2, ..., 50, ...,100
	Hue	0, 1, 2, ..., 50, ...,100
	Backlight	0, 1, 2, ..., 50, ..., 80, ...,100
	Color Temp & Gamma	Color Temp: 5000K, 6500K, 7500K, 9300K, User
		Gamma: 2.2, off
	HDMI RGB Range	Auto,0-255, 16-235
Display Settings	Input Source	DisplayPort, HDMI1, HDMI2, Type-C, OPS
	Aspect Ratio	16:9, 4:3, Auto, Point To Point, Letterbox
	Over Scan	0% ~ 10%
	Source Renaming	Rename the input source.
	No Source Default	DisplayPort, HDMI1, HDMI2, Type-C, OPS
	Home Source	DisplayPort, HDMI1, HDMI2; Type-C, OPS
Audio	Volume	0 ~ 100 (70)
	Treble	-10 ~ 10 (0)
	Bass	-10 ~ 10 (0)
	Balance	-10 ~ 10 (0)
	Speaker	On, Off
	Audio Source	Auto, Video Source, USB Audio
Basic Settings	Horizontal Pos.	0 ~ 100 (50)
	Vertical Pos.	0 ~ 100 (50)
	OSD Transparency	0 ~ 4 (0)
	OSD Timeout	5 ~ 60 seconds (30)
	OSD Language	English, French, Spanish, German, Dutch, Swedish, Portuguese, Danish, Italian
	Splash Screen	Off, Default, User
	Splash Screen Download	Yes, No
	Power LED	On, Off
	RTC & Schedule	User Mode, Workday Mode, Everyday Mode
Adv. Settings	Smart Switching	On, Off
	USB Mapping	Auto, USB Touch 1, USB Touch 2, USB Touch 3
	Presence Detection	Off, 5 mins, 10 mins, 15 mins, 30 mins, 60 mins, 120 mins
	Wake Up from Sleep	No, Yes, WOL, Never Sleep
	EDID Switch	1080p, 4K2K@30, 4K2K@60
	Touch Optimization	On, Off
	USB Settings	Touch USB, LAN USB, Camera USB, MIC USB, External USB, External2 USB, External3 USBOn, Off
		USB Always Power OnNo, On
	Network Configuration	-
	Pairing Code	Enter the 6-digit pairing code
	Telemetry Interval	1 ~ 300 seconds (300)
	OPS Power State	Follows Display, Always on
	Firmware Update (USB)	Yes, No
	IoT Firmware Update (USB)	Yes, No
	Firmware Update OTA	Yes, No
	Restore Factory Default	Yes, No
Information	Source	Shows the Name of Input Source
	Resolution	Shows the Current Resolution
	Humidity	Show the Humidity in %
	Temperature	Show the Temperature in °C and °F
	Ambient Light	Show the Ambient Light in Lux
	Presence	Show the Presence Detection status (Yes / No)
	IoT Status	Show the IoT connection status
	Model Name	AVW-5555
	Firmware Version	Shows the Firmware Version of the Monitor
	Serial Number	Shows the Serial Number of the Monitor

NOTE Default settings appear in bold type.

Figure 4-1. OSD Menu Structure

Images Settings

This menu is used for making common image adjustments.

Image Settings

	Scheme	User
	Brightness	50
	Contrast	50
	Sharpness	50
	Saturation	50
	Hue	50
	Backlight	80
	Gamma & Color Temp.	▶
	HDMI RGB Range	0~255

Scheme
	Press ◀ or ▶ to select one of the follows:Options:User, Vivid, Cinema, Game, Sport;Default:User
Brightness
	Increase or decrease the brightness of image.Press ◀ or ▶ to select the desired level, and then press OK.Range:0~100;Default:50
Contrast
	Increase or decrease the contrast of image.Press ◀ or ▶ to select the desired level, and then press OK.Range:0~100;Default:50
Saturation
	Adjust the brilliance and brightness.Press ◀ or ▶ to select the desired level, and then press OK.Range:0~100;Default:50Note: This function is not available when displaying PC or graphics sources
Hue
	Increase or decrease the green hue.Press ◀ or ▶ to select the desired level, and then press OK.Range:0~100;Default:50Note: This function is not available when displaying PC or graphics sources
Backlight
	Increase or decrease the intensity of the LCD backlight.Press ◀ or ▶ to select the desired level, and then press OK.Range:0~100;Default:80
Color Temp & Gamma
	Set Color Temperature and Gamma. See next page.
HDMI RGB Range
	Select an RGB range for the HDMI input.Options:Auto, 0-255, 16-235;Default:AutoNote: This function is only available when connect HDMI, Type-C or OPS source

Color Temperature Settings

Color Temp & Gamma

	Gamma	2.2
	Color Temperature	9300K
	Red Gain	50
	Green Gain	50
	Blue Gain	50
	Red Offset	50
	Green Offset	50
	Blue Offset	50

Gamma
	Select gamma curveOptions: Off, 2.2; Default: 2.2
Color Temperature
	Select a color temperature or select User to make RGB adjustments.Options: User, 5000K, 6500K, 7500K and 9300K; Default: 9300K
Red Gain
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50
Green Gain
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50
Blue Gain
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50
Red Offset
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50
Green Offset
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50
Blue Offset
	Set Color Temperature to “User Mode” to adjust this setting.Range: 0~100; Default: 50

Display Settings

This menu is used for making general display settings.

Display Settings

	Input Source	Type-C
	Aspect Ratio	Auto
	Over Scan	0 %
	Source Renaming
	No-Source Default	DisplayPort
	HOME Source	DisplayPort

Input Source
	Select the main input sourceOptions: HDMI 1, HDMI 2, DisplayPort, Type-C, OPSDefault: Type-C
Aspect Ratio
	Select aspect ratioPress ◀ or ▶ to select the aspect ratio, and then press OK.Range: 16:9, 4:3, Auto, Point To Point, LetterboxDefault: Auto
Over Scan
	Adjust the over scan of the image.Press ◀ or ▶ to select the desired level, and then press OK.Range: 0% ~ 10%; Default: 0%
Source Renaming
	Rename the input source.Press OK to select the input source you want to rename. Using ▲ or ▼ to change the character and ◀ or ▶ to move forward/back a position. Then press OK button to save the name.
No-Source Default
	Select the Input Source when all input source is no signalOptions: HDMI 1, HDMI 2, DisplayPort, Type-C, OPSDefault: DisplayPort
HOME Source
	Select the Input Source for HOME keyOptions: HDMI 1, HDMI 2, DisplayPort, Type-C, OPSDefault: DisplayPort

Audio Settings

This menu is used for adjusting volume settings.

Audio Settings

Volume	0
Bass	0
Treble	0
Balance	0
Speaker	On
Audio Source	Auto

Volume
	Adjust the sound. Press ◀ or ▶ to select the desired level, and then press OK.Range: 0~100; Default: 70
Bass
	Adjust the sound in low tones (bass). Press ◀ or ▶ to select the desired level, and then press OK.Range: -10~10; Default: 0
Treble
	Adjust the sound in high tones (treble). Press ◀ or ▶ to select the desired level, and then press OK.Range: -10~10; Default: 0
Balance
	Adjust the balance of the left and right speakers. Press ◀ or ▶ to select the desired level, and then press the OK.Range: -10~10; Default: 0
Speaker
	Turn the speaker on or offDefault: On
Audio Source
	Select the audio source.Options: Auto, Video Source, USB AudioDefault: Auto

Basic Settings

This menu is used to make basic settings.

Basic Settings

Horizontal Pos.	50
Vertical Pos.	50
OSD Transparency	0
OSD Timeout	30 Seconds
OSD Language	English
Splash Screen	Default
Splash Screen Download	▶
Power LED	On
RTC & Schedule	▶

Horizontal Pos.
	Adjust the horizontal position of the OSD menu. Press ◀ or ▶ to select the desired level, and then press OK.Range: 0~100; Default: 50
Vertical Pos.
	Adjust the vertical position of the OSD menu. Press ◀ or ▶ to select the desired level, and then press OK.Range: 0~100; Default: 50
OSD Transparency
	Adjust the transparency of the OSD menu. Press ◀ or ▶ to select the desired level, and then press OK.Range: 0~4; Default: 0
OSD Timeout
	Adjust the time in seconds before the OSD menu disappears. Press ◀ or ▶ to select the desired level, and then press OK.Options: 5s~60s; Default: 30s
OSD Language
	Select the OSD language:Options: English, French, Spanish, German, Dutch, Swedish, Portuguese, Danish, Italian; Default: English
Splash Screen
	Select whether a splash screen appears when the monitor is powered upOptions: Off, Default, User; Default: Default
Splash Screen Download
	Change the user splash screen image by plugging a thumb drive into Service portOptions: Yes, NoNote: The file name must be named as "userlogo.jpg", in 3840x2160 or 1920x1080 pixels and less than 1MB.Press Yes to load the splash screen image you want to use. After loaded the image, go to Splash Screen setting and change to "User" then press OK
Power LED
	Enable or disable the status LEDOptions: On, Off; Default: On
RTC & Schedule
	Set the internal clock of the display, and to power on and off the display at preset times if desired.Options: User, Workday, Everyday; Default: User

Advanced Settings

This menu is used to make advanced settings.

Adv. Settings
Smart Switching	On
USB Mapping	Auto
Presence Detection	120 Minutes
Wake Up From Sleep	Yes
EDID Switch
Touch Optimization	On
USB Settings
Network Configuration
Pairing Code

Adv. Settings
Telemetry Interval	300 Seconds
OPS Power State	Follows display
Firmware Update(USB)
IoT Firmware Update OTA
Firmware Update OTA
Restore Factory Default

Smart Switching
	Detect input and switch source automaticallyOptions: Off, On; Default: On
USB Mapping
	Detect input and switch source automaticallyOptions: Auto, USB Touch1, USB Touch2, USB Touch3; Default: Auto
Presence Detection
	Enable presence detection functionOptions: Off, 5 mins, 10 mins, 15 mins, 30 mins, 60 mins & 120 minsDefault: 120 mins
Wake Up From Sleep
	Options: No, Yes, WOL, Never SleepDefault: YesNote: The display wakes up when input HDMI, DisplayPort, OPS, Type-C, RS232 command & LAN connection.
EDID Switch
	Select EDID (Extended Display Identification Data) of the DisplayPort, HDMI 2~3, Type-C inputs. Options: 1080p, 4K2K@30, 4K2K@60; Default: 4K2K@60Note: Use the 1080p setting for the broadest support of lower resolution sources. Use 4K2K setting to support high resolution sources such as 3840x2160.
Touch Optimization
	Enable touch optimization functionOptions: On, Off; Default: On
USB Settings
	Configures USB settings, including Touch USB, LAN USB, Camera USB, MIC USB, External USB, External2 USB, External3 USBOptions: On, Off; Default: On
USB Settings -USB Always Power On
	Select USB always power on modeOptions: No, On; Default: No
Network Configuration
	Configures the display's RS232 and Ethernet communication ports.For more settings, see Network Configuration on page 46
Pairing Code
	Connects with IoT service with 6-digit pairing code to send data from the display to IoT Service.
Telemetry Interval
	Configures the frequency of sending out sensors data to IoT I web server.Options: 1s~300s; Default: 300s
OPS Power State
	Select the OPS power state.Options: Follows Display, Always on; Default: Follows Display
Firmware Update (USB)
	Plug in the USB flash drive and select Yes to proceed with the firmware update.To start updating firmware, select Yes to continue.Options: No, Yes; Default: Yes
IoT Firmware Update (USB)
	Plug in the USB flash drive and select Yes to process with IoT firmware update.To start updating IoT firmware, select Yes to continue.Options: No, Yes
Firmware Update OTA
	If a new firmware version is available, you can initiate the download of the new firmware version through the network and select Yes to proceed with firmware update.To start updating firmware, select Yes to continue.Options: No, Yes; Default: Yes
Restore Factory Default
	Restore all settings to their default value.Options: No, YesNote: To reset network connection to default must go to Network Configuration - Load Default and select Yes to restore.

Wake Up from Sleep

By default, the display will enter power saving (Sleep Mode) if no signal is received for 5 minutes. Normally, the Type-C, RS-232, DisplayPort, HDMI inputs are inactive in Sleep Mode, to save power.

To change the behavior of Sleep Mode, change the "Wake up from Sleep" setting in the "Adv. Settings" menu.

- Digital, RS232, Ethernet and LAN—The RS-232, DisplayPort, HDMI, Type-C inputs stay active when the display is in sleep mode. The display will wake up when it receives a signal at either of the DisplayPort, HDMI, Type-C, OPS or RS-232 inputs, or via LAN connection.

Network Configuration

This menu configures the display's RS232 and Ethernet communication ports.

Network Configuration
Dynamic IP	Enable
IP Address	000.000.000.000
Netmask	. . .
Gateway	. . .
DNS	. . .
Save Settings	▶
Refresh	▶
Load Default	▶
MAC Address	00:00:00:00:00:00

Dynamic IP
	Enable or disable Dynamic IP modeOptions: Enable; Disable; Default: Disable
IP Address
	Display dynamic IP or the static IP address of the display's Ethernet portDefault: 0.0.0.0
Netmask
	Set the subnet mask address.Default: 0.0.0.0
Gateway
	Set the Gateway mask address.Default: 0.0.0.0
DNS
	Set the DNS mask address.Default: 0.0.0.0
Save Settings
	Save the network settings and apply them to device.Options: No, Yes
Refresh
	Refresh dynamic IP information.
Load Default
	Load default communication settingsOptions: No, Yes
MAC Address
	Display the MAC address of the device.

Information

This read-only menu provides information on the active source, sensor data, IoT connection status, the latest firmware version, and the serial number.

Information

Type-C

3840x2160@60Hz

Humidity

47%

Temperature

79(F) / 26(C)

AmbientLight

260 lux

Presence

No

IoT Status

Connecting

AVW-6555

V0.26/V11/V18/V02

SN

XXXXXXXXXXXXXX

Source
	Show the Name of Input Source
Resolution
	Show the Current Resolution
Humidity
	Display room humidity data in %
Temperature
	Display room temperature data both in °C and °F
Ambient Light
	Display room brightness data in lux
Presence
	Display proximity status
	Detected: Yes; undetected: No
IoT Status
	Display IoT connection status
	Status: connecting; connected
Model Name
	AVW-5555
Firmware Version
	Show the Firmware Version of the Monitor
Serial Number
	Show the Serial Number of the Monitor

5. Maintenance and Troubleshooting

Maintenance

The AVOCOR Series LED Display does not require any routine maintenance other than occasional cleaning with a non-abrasive cloth. There are no user-serviceable or replaceable parts. Unless you are a qualified, factory-trained technician, do not attempt to repair or replace any system component yourself. You will void the product warranty if you do so.

Troubleshooting

Table 5-1 provides some general guidelines for troubleshooting problems you may encounter with the AVOCOR Series LED Display. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your dealer.

Table 5-1. Troubleshooting Chart

Symptom	Possible Cause(s)	Solution
The display does not turn on.	The display is not plugged in or the AC outlet is not active.The main power switch is off.The remote control batteries have run out.	Ensure that the display is plugged in and that the AC outlet is active.Set the main power switch (see Figure 2-1) to the on position.Replace the batteries.
The display is on and menus appear, but there is no picture.	Incorrect source selection.Source component is not turned on.Source component is connected incorrectly or not at all.	Select the correct source.Turn on the source component.Check connections from the source component to the display.
The remote control does not work.	The remote control batteries have run out.The buttons are locked.	Replace the batteries.Unlock the buttons by pressing OK, OK, EXIT, EXIT, OK & EXIT in sequence.
Image geometry is incorrect.	Incorrect aspect ratio selection.	Select a different aspect ratio.
The display is jittery or unstable.	Poor-quality or improperly connected source.The horizontal or vertical scan frequency of the input signal may be out of range for the display.	Ensure that the source is properly connected and of adequate quality for detection.Correct at the source.
Image is too bright and / or lacks definition in the bright areas of the image.	Contrast is set too high.	Decrease the contrast setting.
Image appears “washed out” and / or dark areas appear too bright.	Brightness is set too high.	Decrease the brightness setting.
Image is too dark.	Brightness and / or Backlight are set too low.	Increase the brightness and / or backlight settings.
Images from an HDMI source does not display.	The resolution and frequency of the video card in the computer are not compatible with the display.HDMI cable from source to display is either defective or too long.	Select a compatible resolution and vertical frequency (refer to Supported Timings on page 59).Try a known-good and / or shorter HDMI cable.
Computer images do not display correctly.	The resolution and frequency of the video card in the computer are not compatible with the display	Select a compatible resolution and vertical frequency (refer to Supported Timings on page 59).
Touch screen does not work.	Multi-touch controller host computer is not connected correctly.Host computer hardware or OS incompatibility.	See Figure 3-7.Refer to Enabling the Touch Screen on page 36.

Should you require assistance with a suspected hardware fault, please contact the support line below. You will require your unit serial number. The operator will attempt to diagnose any fault and will take action as appropriate.

avocor

Warranty Support

[e-mail]

6. External Control

In addition to using the display keypad or remote control unit, you can control the display using a serial (RS232) link to send Hexadecimal commands and receive responses to those commands. (ASCII is not accepted/used)

You also use discrete infrared (IR) control codes to program a third-party remote control unit. For more information, refer to Using Discrete IR Codes on page 57.

Serial Communications

The display uses a simple text-based control protocol to take requests from control devices and to provide responses to such devices. This section describes how to send control messages over a serial link between the display and an automation/control system or a PC running a terminal emulation program such as Windows® HyperTerminal or Tera Term.

RS232 Connection and Port Configuration

Connect your control system or PC to the RS232 input of the display as shown in Figure 3-2.

Configure the RS232 controller or PC serial port as follows: no parity, 8 data bits, 1 stop bit and no flow control. Set the baud rate to 115200, to match that of the display RS232 port.

Command and Response Format

Commands sent from an automation/control system or PC to the display must have the following format:

[STX] [IDT] [TYPE] [CMD] ([VALUE] or [REPLY]) [ETX]

Where:

• [STX] indicates the start of the command data (07).
• [IDT] is the display ID.
• [TYPE] is the command type:

00 = return to host (response from the LCD panel)

01 = read / action

02 = write

• [VALUE] is the parameter setting for the command.
- [REPLY] is the parameter setting for the command, acknowledged by the display in its response to a command.
• [ETX] indicates the end of the command data (always 08).

Command and Response Examples

Here are some examples of Hexadecimal serial commands and their responses:

Table 6-1. Serial Command/ Response Examples

Description	Command sent to LCD Panel	Response Received from LCD Panel
Turn LCD panel power off.	07 01 02 50 4F 57 00 08	07 01 00 50 4F 57 00 08
Turn LCD panel power on.	07 01 02 50 4F 57 01 08	07 01 00 50 4F 57 01 08
Request LCD panel power status.	07 01 01 50 4F 57 08	07 01 00 50 4F 57 XX 08(XX = 0 when off or 1 when on)
Set the LCD panel contrast to 30 (1E hex).	07 01 02 43 4F 4E 1E 08	07 01 00 43 4F 4E 1E 08
Reset the LCD panel display settings.	07 01 02 41 4C 4C 00 08	07 01 00 41 4C 4C 00 08
Request LCD panel serial number.	07 01 01 53 45 52 08	07 01 00 53 45 52 S(0)...S(12) 08S(0) ...S(12) = the serial number in ASCII
Request LCD panel firmware version.	07 01 01 47 56 45 08	07 01 00 47 56 45 S(0)...S(5) 08S(0)...S(5) = the firmware version in ASCII

Serial Command List

Table 6-2 lists all supported commands.

Table 6-2. Serial Commands

Main Item	Control Item	CMD	Type	Value (HEX)	Reply (HEX)	Content	CMD (HEX)
Power Control and Input Source	Power Control	POW	W/R	0	0	Off (soft power)	50 4F 57 (Note)
				1	1	On (soft power)
	IPC Control	IPC	W/R	0	0	Off	49 50 43
				1	1	On
	Input Source	MIN	W/R	09	09	HDMI 1	4D 49 4E
				0A	0A	HDMI 2
				0D	0D	DisplayPort
				0E	0E	IPC/OPS
				14	14	Type-C
Display Adjustment	Display Adjustment	BRI	W/R	00~64	00~64	Back Light Brightness	42 52 49
		BRL	W/R	00~64	00~64	Digital Brightness Level	42 52 4C
		BLC	W/R	0	0	Off (Back Light)	42 4C 43
				1	1	On (Back Light)
		CON	W/R	00~64	00~64	Contrast	43 4F 4E
		HUE	W/R	00~64	00~64	Hue	48 55 45
		SAT	W/R	00~64	00~64	Saturation	53 41 54
		USR	W/R	00~64	00~64	Red Gain (mapping 0~100)	55 53 52
		USG	W/R	00~64	00~64	Green Gain (mapping 0~100)	55 53 47
		USB	W/R	00~64	00~64	Blue Gain (mapping 0~100)	55 53 42
		UOR	W/R	00~64	00~64	Red Offset (mapping 0~100)	55 4F 52
		UOG	W/R	00~64	00~64	Green Offset (mapping 0~100)	55 4F 47
		UOB	W/R	00~64	00~64	Blue Offset (mapping 0~100)	55 4F 42
Display Adjustment	Display Adjustment	COT	W/R	0	0	User	43 4F 54
				1	1	6500K
				2	2	9300K
				6	6	5000K
				7	7	7500K
		GAC	W/R	0	0	Gamma Off	47 41 43
				1	1	Gamma 2.2
	Sharpness	SHA	W/R	00~64	00~64	Sharpness	53 48 41
Other Control	Scaling	ASP	W/R	0	0	Main Window Aspect Ratio Native (PointToPoint)	41 53 50
				1	1	Full Screen (16:9)
				2	2	Pillarbox (4:3)
				3	3	Letterbox
				4	4	Auto
		ZOM	W/R	00~0A	00~0A	Adjust over scan ratio	5A 4F 4D
	Other Control	RCU	W	0	0	MENU Key	52 43 55
				1	1	INFO Key
				2	2	UP Key
				3	3	DOWN Key
				4	4	LEFT Key
				5	5	RIGHT Key
				6	6	OK Key
				7	7	EXIT Key
				0A	0A	HDMI1 Key
				0B	0B	HDMI2 Key
				0C	0C	DISPLAYPORT Key
				17	17	SCALING Key
				18	18	FREEZE Key
				19	19	MUTE Key
				1A	1A	BRIGHT Key
				1B	1B	CONTRAST Key
				1D	1D	VOLUME+ Key
				1E	1E	VOLUME- Key
				21	21	OPS Key
				2E	2E	Type-C Key
Other Control	Other Control	ALL	W	0	0	Reset all	41 4C 4C
		KLC	W/R	0	0	Un-lock keys	4B 4C 43
				1	1	Lock keys
		SER	R		13 bytes	Read Serial Number	53 45 52
		MNA	R		13 bytes	Read Model Name	4D 4E 41
		GVE	R		6 bytes	Read Firmware Version	47 56 45
		RTV	R		Current value	Read RS232 table Version	52 54 56
		GVS	W	0	[00]+5 byte	Querying main scaler version	47 56 53
	Audio	VOL	W/R	00~64	00~64	volume	56 4F 4C
		BAS	W/R	00~14	00~14	Bass (-10~10)	42 41 53
		TRE	W/R	00~14	00~14	Treble (-10~10)	54 52 45
		BAL	W/R	00~14	00~14	Bass (-10~10)	42 41 4C
		INS	W/R	0	0	Internal Speaker Off	49 4E 53
				1	1	Internal Speaker On
		MUT	W/R	0	0	Mute Off	4D 55 54
				1	1	Mute On
	Scheme selection	SCM	W/R	0	0	User	53 43 4D
				1	1	Sport
				2	2	Game
				3	3	Cinema
				4	4	Vivid
Other Control	EcoMode WakeUpFromSleep	WFS	W/R	0	0	No	57 46 53
				1	1	Yes
				2	2	Never Sleep
				3	3	WOL
	RTC	RTY	W/R	00~63	00~63	Set Real time Year	52 54 59
		RTM	W/R	01~0C	01~0C	Set Real time Month	52 54 4D
		RTD	W/R	01~1F	01~1F	Set Real time Day	52 54 44
		RTH	W/R	00~17	00~17	Set Real time Hour	52 54 48
		RTN	W/R	00~3B	00~3B	Set Real time Minute	52 54 4E
		TMS	W/R	0	0	Same Settings On All (Everyday)	54 4D 53
				1	1	Same Settings On Workdays (Workday)
				2	2	User
		AEN	W/R	1	1	Sunday Alarm Enable	41 45 4E
				2	2	Monday Alarm Enable
				4	4	Tuesday Alarm Enable
Other Control	RTC	AEN	W/R	8	8	Wednesday Alarm Enable	41 45 4E
				10	10	Thursday Alarm Enable
				20	20	Friday Alarm Enable
				40	40	Saturday Alarm Enable
		AEF	W/R	1	1	Sunday Alarm Disable	41 45 46
				2	2	Monday Alarm Disable
				4	4	Tuesday Alarm Disable
				8	8	Wednesday Alarm Disable
				10	10	Thursday Alarm Disable
				20	20	Friday Alarm Disable
				40	40	Saturday Alarm Disable
		NNH	W/R	00~17	00~17	Monday On Hour	4E 4E 48
		NNM	W/R	00~3B	00~3B	Monday On Minute	4E 4E 4D
		NFH	W/R	00~17	00~17	Monday Off Hour	4E 46 48
		NFM	W/R	00~3B	00~3B	Monday Off Minute	4E 46 4D
		ENH	W/R	00~17	00~17	Tuesday On Hour	45 4E 48
		ENM	W/R	00~3B	00~3B	Tuesday On Minute	45 4E 4D
		EFH	W/R	00~17	00~17	Tuesday Off Hour	45 46 48
		EFM	W/R	00~3B	00~3B	Tuesday Off Minute	45 46 4D
		DNH	W/R	00~17	00~17	Wednesday On Hour	44 4E 48
		DNM	W/R	00~3B	00~3B	Wednesday On Minute	44 4E 4D
		DFH	W/R	00~17	00~17	Wednesday Off Hour	44 46 48
		DFM	W/R	00~3B	00~3B	Wednesday Off Minute	44 46 4D
		UNH	W/R	00~17	00~17	Thursday On Hour	55 4E 48
		UNM	W/R	00~3B	00~3B	Thursday On Minute	55 4E 4D
		UFH	W/R	00~17	00~17	Thursday Off Hour	55 46 48
		UFM	W/R	00~3B	00~3B	Thursday Off Minute	55 46 4D
		INH	W/R	00~17	00~17	Friday On Hour	49 4E 48
		INM	W/R	00~3B	00~3B	Friday On Minute	49 4E 4D
		IFH	W/R	00~17	00~17	Friday Off Hour	49 46 48
		IFM	W/R	00~3B	00~3B	Friday Off Minute	49 46 4D
		TNH	W/R	00~17	00~17	Saturday On Hour	54 4E 48
		TNM	W/R	00~3B	00~3B	Saturday On Minute	54 4E 4D
		TFH	W/R	00~17	00~17	Saturday Off Hour	54 46 48
		TFM	W/R	00~3B	00~3B	Saturday Off Minute	54 46 4D
		SNH	W/R	00~17	00~17	Sunday On Hour	53 4E 48
		SNM	W/R	00~3B	00~3B	Sunday On Minute	53 4E 4D
		SFH	W/R	00~17	00~17	Sunday Off Hour	53 46 48
		SFM	W/R	00~3B	00~3B	Sunday Off Minute	53 46 4D
Other Control	Power LED	LED	W/R	0	0	Off	4C 45 44
				1	1	On
	HDMI RGB Color Range	HCR	W/R	0	0	Auto Detect	48 43 52
				1	1	Full Range
				2	2	Limited Range
	Touch Control	TOC	W/R	0	0	Auto	54 4F 43
				2	2	USB Touch 1
				3	3	USB Touch 2
				4	4	USB Touch 3
OSD Control	Transparency	OST	W/R	00~04	00~04	OSD Transparency	4F 53 54
	H Position	OSH	W/R	00~64	00~64	OSD H Position	4F 53 48
	V Position	OSV	W/R	00~64	00~64	OSD V Position	4F 53 56
	OSD Language	OSL	W/R	0	0	English	4F 53 4C
				1	1	French
				2	2	German
				3	3	Dutch
				08	08	Danish
				0D	0D	Italian
				0E	0E	Swedish
				0F	0F	Portuguese
				10	10	Spanish
	OSD Timeout	OSO	W/R	05~3C	05~3C	OSD Timeout (5, 10, 20, 30, 60 sec)	4F 53 4F

NOTE The command is valid on Power saving/ off mode (The setting of "Wake Up from Sleep" must be "Yes").

Using Discrete IR Codes

The display accepts commands in the form of infrared (IR) signals that conform to the NEC protocol. Each display remote control button has an IR control code associated with it.

You can use these codes to program a third-party, "universal" remote control unit to work with the display. These third-party products usually come with a computer software application for this purpose. For more information, consult the documentation provided with the remote control unit.

IR Command Protocol

The IR control codes have the following characteristics:

Each code consists of the following:

• A leader pulse (a modulated pulse of 9 ms followed by a non-modulated pulse of 4.5 ms);
• 16 address bits (also called a "custom code"): eight (8) bits for the address followed by the logical inverse of the address. The custom code for the display is 16559 decimal (0x40AF, binary 01000000 10101111).
• 16 data bits: eight (8) bits for the command followed by the logical inverse of the command
• An end pulse (a modulated pulse of 0.56 ms, similar to the modulated pulse in the '0' and '1' bits). The end of the modulated pulse constitutes the end of the data transmission.

The carrier frequency is 38 kHz, with the modulated pulses having a 33% duty cycle.

Commands are sent at a maximum rate of 9 Hz.

For example, here is the NEC control code for the POWER button on the display remote control unit:

Hex	40	AF	1C	E3
Binary	01000000	10101111	00011100	11100011
Function	Cust. Code Byte 1	Cust. Code Byte 2	Command	Command (Logical Inverse)

IR Control Code List

Table 6-3 lists the IR control codes for the display.

Table 6-3. Infrared (IR) Control Codes

No.	Customer Code	Data Code	Function
1	40AF	1CE3	POWER
2	40AF	15EA	TYPE C
3	40AF	0FF0	SOURCE
4	40AF	02FD	UP
5	40AF	01FE	LEFT
6	40AF	03FC	RIGHT
7	40AF	19E6	DOWN
8	40AF	12ED	OK
9	40AF	05FA	EXIT
10	40AF	1BF4	Volume -
11	40AF	1DE2	Volume +
12	40AF	0EF1	MENU

7. Specifications

Table 7-1 lists the signal types supported by each input on the AVW-5555 display.

PANEL
Diagonal Size (Inch)	55"
Backlight	Direct LED
Aspect Ratio	16:9
Input Resolution	3840 x 2160 @ 60 Hz
Response Time	8 (ms)
Brightness	400 (cd/m2)
Contrast Ratio	4000:1
Viewing Angle	178° (H) / 178° (V)
Supported Colors	1.07 billion colors
Display Orientation	Landscape compatible
TOUCH SYSTEM
Interface	Touch USB
Touch	High-resolution InGlassTM touch; Up to 20 points
Glass	Physically strengthened glass with AG & AF finish.
Supported Operating System	Windows 7 Pro, Ultimate/ 8, 8.1 / 10; Mac OS 10.10, 10.11, 10.12.1
AUDIO
Built-in Speakers	4Ω / 2 x 30W
Microphone	4 beam-forming, linear array, Far field, SSP, AEC, ANS, DRC, EQ
Camera
Resolution	6 element aspherical glass lens, HD 1080P 30fps CMOS, AE, AF, AWB, AGC, WDR
AZURE SMART SPACES DATA
Sensors	Temperature(-5~45 °C, ±1°C), Brightness(0~3000 lux, ±20%), Presence(3.5±0.5M)
CONNECTIVITY
Connections	2 x HDMI 2.0 / 1 x DisplayPort 1.4 / 1 x Type-C
Audio	Audio In / Audio Out / SPDIF Out
Control	1 x USB 3.0 HUB / 3 x Touch USB 3.0 / RS232 / Ethernet/ IR
PHYSICAL SPECIFICATIONS
Dimensions	50.3 x 33.9 x 4 (in) / 1,280 x 863.2 x 102(mm)
Weight	Net: 45.3 kg / Gross: 59.2 kg
Wall Mount	15.7 x 15.7 (in) / 400 x 400(mm)
Mini PC Mount	3 x 3 ; 4 x 4 (in) / 75 x 75; 100 x 100 (mm)
Fanless Design	Yes
OSD FUNCTIONS
OSD Languages	English, French, Spanish, German, Dutch, Swedish, Portuguese, Danish, Italian
Source Auto Detect Function	Yes
POWER
Power Supply	AC100-240V (Worldwide), Max 4.6A, 50/60Hz / Type-C Max 60W
Maximum Power Consumption	310 W
AC off	≤0.5 W
ENVIRONMENTAL
Operating Temperature	0 °C ~ 40 °C
Storage Temperature	-20 °C ~ 60 °C
Humidity	35% ~ 85%

Supported Timings

Table 7-2 lists the signal types supported by each input on the display.

Table 7-2. Supported Timings By Input

Figure 7-1 shows the display dimensions of AVW-5555 (all dimensions are in inches).

Power bit mount M3(2X) 0.6 0.6 31.3 30.7 2.3 50.3 1.1 1.73 3.3 Wall mount M8(4X) Mini PC mount M4(8X) 75°75 and 100°100 mm 17.29 15.72 15.72 2.3 5.3 8.8

Figure 7-1. AVW-5555 Display Dimensions (inch)

Figure 7-2 shows the display dimensions of AVW-5555 (all dimensions are in millimeters).

Power bkt mount M3(2X) 102 66.5 795.6 858.3 16.5 16.5 16.5 28.3 44 83.6 1279.6 Wall mount M8(4X) Mini PC mount M4(8X) 75*75 and 100*100 mm 440 400 50 134.1 105.3 50.6 224.6

Figure 7-2. AVW-5555 Display Dimensions (mm)

Notes

Appendix I: Moving and Carrying Notice

Moving the Display

Moving the display requires at least two people. Attempting to move the display with one person may result in dropping the display and/or serious injury. When moving a display in its shipping carton, lift the carton using the white handles.

Two people pushing a large rectangular object together (no text or symbols visible)

Line drawing of a hand holding a small object, with two arrows pointing upward (no text or symbols)

Carrying the Display

This display is heavy; please follow proper lifting technique, as pictured below. Failure to do so may cause injury.

AVOID

OK

Appendix II: Installing using a Wall Mount

Follow the manual instructions for the type of mount you have selected. Refer all servicing to qualified service personnel.

Moving the display requires at least two people. Make sure you use the handles in the back of the display while lifting or moving the display, to avoid touching the front panel du ring the move.

Before installing, please make sure the wall is strong enough to hold the necessary weight of the display and the mount.

Step1. Keep the display facing the ground and place it on a flat object.

Step2. Remove the screws (M8*15) from the back of the display.

Step3. Align the wall brackets with the mounting holes and attach the brackets to the display using the screws removed in Step 2.

Caution: Longer screws will damage the display.

Use maximum 15mm/0.5 8mm/0.3" Metric

NOTE

To safely mount the display on a wall:

• Use only the approved wall-mount kit designed for the display.
  • Make sure the tilt degree of the wall does not exceed 2 degrees.

Rear Tilt

Forward Tilt

Appendix III: Installing an OPS Module

Follow the steps below to install an OPS module.

Step 1 Ensure that the display is turned off (power socket on rear of display).

Step 2 Use a screw driver to unscrew the OPS slot cover on the display input panel. Do not lose the screws (M4*6) that are removed.

Step 3 Install the OPS module by sliding it gently into the OPS slot until you hear a click, indicating the module is securely inserted. When using an Avocor OPS PC, the fan should be facing to the backside of the display. Do not apply by force.

Step 4 Secure the OPS module in position, by screwing it onto the display input panel using the screws (M4*6) that were removed earlier.

Step 5 Turn on the interactive display. When using an Avocor OPS PC a green light on the side of the OPS PC should appear, indicating that the OPS PC is switched on and operational.

mm/0.24" long screws. C

Use maximum 6mm/0.24" long screws. 4mm/0.16" Metric

NOTE

• When installing or uninstalling an OPS PC, the display must be switched off. If the display is on when performing the installation or uninstallation of the OPS PC, this could cause damage to either the display or OPS PC invalidating the warranty for both.
• The right bottom handle can be unscrewed for OPS module installation. Please reinstall the handle after inserting the OPS module.

Appendix IV: Uninstalling & Installing a Top Bar AV Module

Follow the steps below to uninstall a top bar AV module.

Step 1 Make sure that the display is turned off (power socket on rear of display).

Step 2 Turn the knob counterclockwise on the top side of the display to loosen the top bar AV module.

Step 3 Remove the top bar AV module gently from the display.

Technical line drawing of a rectangular electronic device with a highlighted component and a magnified inset showing the internal structure (no text or symbols)

Follow the steps below to install a top bar AV module.

Step 1 Make sure that the display is turned off (power socket on rear of display).

Step 2 Ensure the position of the top bar AV module is in the correct direction before installing on the display. Install the top bar AV module by inserting it gently into the two mounting holes and JAE connector on the top side of the display.

Step 3 Turn the knob clockwise on the top side of the display to fasten the top bar AV module and make sure it is firmly fixed and does not move easily.

Step 4 Turn on the display. Check the audio and camera settings on your laptop, the top bar AV module should appear and be connected with your device.

Mounting hole JAE connector Mounting hole

NOTE

- When installing or uninstalling a top bar AV module, the display must be switched OFF. If the display is on when performing the installation or uninstallation, this could cause damage to either the display or top bar invalidating the warranty for both.

Appendix V: The mini PC VESA mount and power bracket (reserved holes)

Mini PC power bracket use M3(2X) step screws (Use max 6mm/0.24" long screws 3mm/0.118" Metric) Mini PC mount 75*75 and 100*100mm, M4{8X} screws (Use max 6mm/0.24" long screws 4mm/016" Metric)

NOTE

The mini PC VESA mounting holes are compatible for NUC / Lenovo or Backpacks that have VESA mounting patterns of 75 x 75 and 100 x 100.

Appendix VI: Wall Mount Safety Notes

1. Please make sure if the bracket is fixed to the solid wall / solid pillar for fear of falling due to heavy weight.

Weak cement/ plywood

solid wall / solid pillar

1. After assembling, please don't pull or shake violently.

BOW No

Cartoon illustration of a child running inside a room with a TV and a 'no' symbol (no text or symbols present)

1. Please don't install the bracket directly under the sunshine or humidity / high temperature places for fear that the quality is effected.

Simple line drawing of a window with a smiling face and light rays, no text or symbols present

Cartoon illustration of a bird in a car rental room with a TV and a 'no' symbol (no text or symbols present)

4.

Installing the bracket over 10 cm from each wall side and being vertical to the ground is the suggested installing position.

Over 10cm Over 10cm

Simple diagram with geometric shapes and symbols (cross, circle, pliers) on a shaded background, no readable text or labels.

5.

Please make sure to hang on the mounting hooks firmly.

6.

The flat screen must be put in the mid of the bracket for fear of slope.

Technical diagram of a mechanical assembly with mounting bracket and hatched wall (no text or symbols)

Diagram of a mechanical assembly with two vertical supports and a central rectangular component, displayed on a tablet screen (no text or symbols)