Blackwire C225 - Headphones PLANTRONICS - Free user manual and instructions

USER MANUAL Blackwire C225 PLANTRONICS

Analog Corded Headset

User Guide

Contents

Welcome 3

Need More Help? 3

What's in the Box 4

Inline Controls 5

Wearing Your Headset 6

Adjust the Headband 6

Position the Boom 6

Adjust the Boom 6

Daily Use 7

Headset Power 7

Inline call control 8

Adjust Your Headset Volume 8

Mute a Call 9

PC Configuration 10

Troubleshooting 11

Headset 11

Support 13

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire 215/225 analog corded headset.

Please refer to the safety instructions for important product safety information prior to installation or use of the product.

Need More Help?

Visit our website at plantronics.com/support for technical support including frequently asked questions, compatibility and accessibility information.

What's in the Box

Line drawing of a headset with ear and antenna (no text or symbols)

Line drawing of a pair of耳机 headsets with earphones and a microphone (no text or symbols)

Blackwire 215 Blackwire 225

Inline Controls

Diagram of a mobile phone interface with labeled buttons and signal icons for voice, audio, and phone connections

Headset inline control icons

Answer or end a call (mobile phone only)

Slider; Adjust volume

Toggle button; Mute or unmute (Red = Mute)

Wearing Your Headset

Adjust the Headband

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

Line drawing of a pair of耳机 headsets with adjustable arm and ear (no text or symbols)

Position the Boom

This headset can be worn on the left or right side. Rotate the boom to align with your mouth.

Diagram of a headset with earbuds and a cable, showing motion arrows (no text or symbols)

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the Boom

Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Daily Use

Headset Power

The analog headset is automatically powered on when it is plugged into the 3.5 mm jack of your computer, mobile phone or tablet.

Diagram showing a smartphone connected to a plug and cable, with no text or symbols present.

Line drawing of a laptop keyboard with a connector inserted, showing no text or symbols

Inline call control

Press the answer/end button on the headset inline control to answer or end a call (mobile phone only).

Diagram of a mobile phone with a connector and keypad (no text or symbols)

Adjust Your Headset Volume

Slide the volume control up on the headset inline control to increase listening volume. Slide the volume control down on the headset inline control to decrease listening volume.

Diagram of a mobile phone interface showing signal input and sound output with polarity labels

Mute a Call

During a call, slide the mute button down on the headset inline control to mute the microphone.

To turn mute off, slide the mute button back up.

Diagram of a mobile phone with control panel and keypad, showing signal icons and directional arrows (no text or labels)

PC Configuration

Windows:

For some Windows computers, a window may pop up when you first plug in your headset. Please select "Headset" from the options provided.

Troubleshooting

Headset	I cannot hear caller.	Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.The analog headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.For Windows XP systemsGo to Control Panel > Sounds and Audio Devices > Audio tab.Select your headset as the "Sound playback" default device.Supported Operating Systems: Windows Vista, Windows 7, Windows 8, 8.1, 10Go to Control Panel > SoundHighlight the headset, select the Set Default > Default Communications Device from the drop-down list and click OK.For Mac OS XChoose Apple menu > System Preferences > Sound > Output tab.Select your headset in the "Select a device for sound output" window.
	Callers cannot hear me.	Headset is muted. Slide the mute button up to unmute the microphone.Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.The analog headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.For Windows XP systemsGo to Control Panel > Sounds and Audio Devices > Audio tab.Select your headset as the "Sound recording" default device.Supported Operating Systems: Windows Vista, Windows 7, Windows 8, 8.1, 10Go to Control Panel > Sound > Recording tab.Highlight the headset, select the Set Default button and click OK.For Mac OS XChoose Apple menu > System Preferences > Sound > Input tab.Select your headset in the "Select a device for sound input" window
	The sound in the headset is distorted.I can hear an echo in the headset.	Lower the listen volume on your softphone until the distortion disappears.Adjust volume on headset.
	The other headset I was using to listen to music does not work any more.	The analog headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/ preferences to change the audio device.For Windows XP systemsGo to Control Panel > Sounds and Audio Devices > Audio tab.

- Under "Sound Playback", change the default setting from your headset to your device choice.

Supported Operating Systems: Windows Vista, Windows 7, Windows 8, 8.1, 10

- Go to Control Panel > Sound > Recording tab.

- Highlight your device choice, select the Set Default button and click OK.

For Mac OS X

- Choose Apple menu > System Preferences and click Sound.

- Click Output, and then select "Internal Speakers" or your device choice.

My phone is not finding my headset during a call or while listening to music.

When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.

My headset does not show in my Playback devices list.

Supported Operating Systems: Windows Vista, Windows 7, Windows 8, 8.1, 10

- With the headset plugged in, go to Control Panel > Sound, under Playback tab, right click within frame, left click to check "Show Disabled Devices" pop-up menu.

EN0800 410014	FI0800 117095	NO80011336
AR+44 (0)1793 842443*	FR0800 945770	PL+44 (0)1793 842443*
CS+44 (0)1793 842443*	GA1800 551 896	PT800 84 45 17
DA80 88 46 10	HE+44 (0)1793 842443*	RO+44 (0)1793 842443*
DEDeutschland 0800 9323 400Österreich 0800 242 500Schweiz 0800 932 340	HU+44 (0)1793 842443*	RU8-800-100-64-14+44 (0)1793 842443*
EL+44 (0)1793 842443*	IT800 950934	SV0200 21 46 81
ES900 803 666	NLNL 0800 7526876BE 0800 39202LUX 800 24870	TR+44 (0)1793 842443*

*Support in English
For warranty details, go to plantronics.com/warranty.

NEED MORE HELP?

plantronics.com/support

plantronics®

Simply Smarter Communications™

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Plantronics BV

South Point Building C

Scorpius 140

2132 LR Hoofddorp, Netherlands

© 2016 Plantronics, Inc. Blackwire and Plantronics are trademarks of Plantronics, Inc. registered in the US and other countries. All other trademarks are the property of their respective owners.

Patents: US 8,504,115; D667,388; D666,993; BR 302012002248-7; CN ZL201230153667.7; EM 002033910; IN 245078; 245079; KR 30-0762376; 30-0762375; TW D154413; D154414.

206557-06 (02.16)