GW2470HL - Screen BENQ - Free user manual and instructions

USER MANUAL GW2470HL BENQ

Abstract pattern of concentric dotted lines forming a wave-like structure (no text or symbols)

Copyright

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.

- An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm^2 must be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to H03VV-F, 3G, 0.75mm^2 must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F or H05RR-F, 3G, 0.75mm^2 must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

- Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.
- Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
- Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
- Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
- Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
- Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
- Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 \~ 70 cm (20 \~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 \~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

Table of Contents

Copyright 2

Getting started 6

Getting to know your monitor 8

Front view 8

Back view....8

Input and output ports....9

How to assemble your monitor hardware ....10

How to detach the stand and the base ....14

Using the monitor wall mounting kit .... 16

Getting the most from your BenQ monitor 17

How to install the monitor on a new computer ....18

How to upgrade the monitor on an existing computer 19

How to install on Windows 10 system ....20

How to install on Windows 8 (8.1) system ....21

How to install on Windows 7 system ....22

How to adjust your monitor ....23

The control panel.... 23

Basic menu operation 24

Picture optimization 26

Customizing the hot keys.... 26

Adjusting display mode.... 26

Choosing an appropriate picture mode for reading.... 27

Navigating the main menu 28

Display menu 29

Picture menu 31

Picture Advanced menu 33

Audio menu (selected models only) 36

System menu 37

Troubleshooting 41

Frequently asked questions (FAQ).... 41

Need more help? 43

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor
Monitor Stand(Supply varies by model.)
Monitor Base(Supply varies by model.)
Quick Start Guide
CD-ROM
Power Cord(Picture may differ from product supplied for your region.)
Video Cable: D-Sub
Video Cable: DVI-D(Optional accessory)
Video Cable: HDMI(Optional accessory)
Audio Cable(Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

- Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

Getting to know your monitor

Front view

benq 1 2

I. Control buttons
2. Power button

Back view

BenQ 3 4 5

1. Input and output ports (vary by model, see Input and output ports on page 9)
2. Stand release
3. Kensington lock slot

• Above diagram may vary depending on the model.
  • Picture may differ from product supplied for your region.

Input and output ports

Available input and output ports may vary depending on your purchased model. Check the Specification document on the provided CD for details.

Models with dual inputs I. AC power input jack

1 3 4

1. HDMI sockets

2. DVI-D socket

3. D-Sub socket

4. Headphone jack

5. Audio Line In

Models with HDMI inputs

1 2 4 5

Models with speakers

1 4 62 3

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing.
• Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

I. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

3D rendering of a beige rectangular electronic device with a cutaway view showing internal components (no text or symbols visible)

Attach the monitor stand to the monitor base as illustrated until it locks in place.

Either

3D rendering of a mechanical component with a purple arrow indicating a specific part (no text or symbols visible)

or

3D rendering of a mechanical assembly with a bracket and housing (no text or symbols visible)

Tighten the thumbscrew on the bottom of the monitor base as illustrated.

Diagram showing a device with labeled components and a circular diagram indicating rotational or feedback mechanism.

The illustrations in this document are for your reference only and may look different from the appearance of the product.

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Mechanical assembly diagram showing a bracket with a purple arrow indicating a component (no text or symbols present)

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

3D rendering of a Lenovo device with a grid-patterned panel and a gray handle (no text or symbols visible)

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Illustration of a computer monitor with hands holding it, showing a blue screen and purple arrows indicating rotation (no text or symbols)

2. Connect the PC video cable

Do not use both DVI-D cable and D-Sub cable on the same PC. The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidentally falling out during use.

To Connect the DVI-D Cable

Connect the plug of the DVI-D cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidentally falling out during use.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

If there is more than one video transmission method available to you, you might want to take the picture quality of each video cable into consideration before making the connection.

- Better quality: HDMI / DVI-D

- Good quality: D-Sub

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

3. Connect the headphone.

You may connect headphones to the headphone jack found on the rear of the monitor.

Either

Diagram of a device panel with a cable and directional arrow, no readable text or symbols present

Or

Illustration of a robot interacting with a device (no text or symbols visible)

Or

Diagram of a mechanical assembly with a tool pressing a component (no text or symbols visible)

Diagram of a device with a vertical bar and cable, showing a finger pressing a button (no text or symbols present)

1. Connect the audio cable (for models with speakers).

Connect the audio cable between the socket on the rear of the monitor (Line In) and your computer audio outlet.

1. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled \~ on the rear of the monitor. Do not connect the other end to a power outlet just yet.

1. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and select an input source by the OSD control keys.

Follow the instructions in Getting the most from your BenQ monitor on page 17 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

Diagram of a device with a cable inserted, showing a vertical panel and a connected plug (no text or symbols)

Diagram of a device with an attached cable and arrow indicating direction (no text or symbols)

Illustration of a plug with a purple arrow pointing to a wall-mounted electrical outlet (no text or symbols)

Illustration of a hand pointing at a computer monitor labeled 'BENQ' (no text or symbols on the screen)

GL2070/GW2270 GW2270H/GW2470H GW2470HL/GW2470LE GW2870H/GC2870H GW2270HM/GW2470HM GW2470ML/GW2470EM

How to detach the stand and the base

I. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

2. Remove the monitor base.

- Release the thumbscrew on the bottom of the monitor base and detach the monitor base as illustrated.

- Release the thumbscrew on the bottom of the monitor base. Then pull the stand backward away from the stand and detach the monitor base as illustrated.

3D rendering of a Lenovo device with a grid-patterned base and a gray internal component (no text or symbols visible)

Either

BENQ ① ② ③

Or

BETQ ① ② ③ ④

3. Remove the monitor stand.

Insert a pointed object such as a screwdriver to the hole above the monitor stand arm, and then push the screwdriver against the release button inside the hole. Then pull the monitor stand backward away from the monitor.

Technical diagram showing a mechanical assembly with numbered annotations indicating step 1 and step 2 of a tool or component.

Release button

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.

Precautions

• Install your monitor and monitor mounting kit on a wall with flat surface.
- Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications for weight information.
- Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

I. Remove the monitor stand.

Lay the screen face down on a clean and well-padded surface.

3D diagram of a Lenovo device showing front panel, internal compartments, and grid-patterned base (no text or symbols)

Insert a pointed object such as a screwdriver to the hole above the monitor stand arm, and then push the screwdriver against the release button inside the hole. Then pull the monitor stand backward away from the monitor.

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

Technical diagram showing a machining process with numbered annotations indicating step 1 and step 2 of a tool path.

Release button

2. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

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Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its Found New Hardware wizard.

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

• How to install the monitor on a new computer on page 18.
• How to upgrade the monitor on an existing computer on page 19.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

I. Follow the instructions in How to assemble your monitor hardware on page 10.
When Windows starts, it will automatically detect the new monitor and launch the Found New Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click Next.
6. Click Finish.
7. Restart the computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models
GL2070 GL2070
GW2270 GW2270 / GW2270E / GW2270H / GW2270HE
GW2270M GW2270HM
GW2470 GW2470H / GW2470HE
GW2470M GW2470HM
GW2470HL GW2470HL / GW2470LE / GW2470ML / GW2470EM
GW2870 GW2870H / GW2870HE
GC2870 GC2870H / GC2870HE

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 20
• How to install on Windows 8 (8.1) system on page 21
- How to install on Windows 7 system on page 22.

How to install on Windows 10 system

I. Open Display Properties.
Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next. This will copy and install the appropriate monitor driver files to your computer.

2. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to install on Windows 8 (8.1) system

I. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

1. Select Properties from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next. This will copy and install the appropriate monitor driver files to your computer.
2. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to install on Windows 7 system

I. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

1. Select Properties from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

1. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to adjust your monitor

The control panel

BenQ 1 2

No.	Name Description
1.	Control keys	Accesses the functions or menu items displayed on the screen, right next to each key.
2.	Power key Turns the power on or off.

Basic menu operation

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

graph TD
    A["1: Initial State"] --> B["2: Action"]
    B --> C["3: Final State"]
    C --> D["4: Transition"]

I. Press any of the control keys.
2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions.
3. Select (Menu) to access the main menu.
4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 28 for details on the menu options.

No.	OSD in hot key menu	OSD icon in main menu	Function
1	Custom Key 1		By default, the key is the hot key for Low Blue Light / Low Blue Light Plus(*). To change the default settings, see Customizing the hot keys on page 26.For Up/Increase adjustment.
2	Custom Key 2		By default, the key is the hot key for Input. To change the default settings, see Customizing the hot keys on page 26.For Down/Decrease adjustment.
3	Custom Key 3		By default, the key is the hot key for Volume (for models with speakers) or Brightness (for models without speakers). To change the default settings, see Customizing the hot keys on page 26.Enters sub menus.Selects menu items.
4	Menu • Activates	the main menu.	Returns to the previous menu.
5	Exit		Exits OSD

- OSD = On Screen Display.

The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.
- *: Available menu options may vary, depending on the product supplied for your region.

Picture optimization

The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto Adjustment function. Go to Display and Auto Adjustment to optimize the currently displayed image to the screen.

When you connect a digital input signal using a digital (DVI or HDMI) cable to your monitor, the Auto Adjustment function will be disabled, because the monitor will automatically display the best image.

Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor when you use the Auto Adjustment function.

If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display.

1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as the desktop of your operating system. However, we recommend that you use auto.exe. As you run auto.exe, a test pattern displays.
2. Press any of the control keys to bring up the hot key menu. Select ☐ (Menu) to enter the main menu.
3. Go to Display and Auto Adjustment.
4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel Clock and adjust the monitor until the noise disappears.
5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise disappears.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

I. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu.
2. Go to System.
3. Select the custom key you want to change.
4. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.

Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor.

I. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu.
2. Go to Picture Advanced and Display Mode.
3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode for reading

Your monitor features a picture mode that is suitable for reading e-books and documents.

I. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu.
2. Go to Picture Advanced and Picture Mode.
3. Select Low Blue Light / Low Blue Light Plus(*).
4. Select Reading. The setting will take effect immediately.

*: Available menu options may vary, depending on the product supplied for your region.

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu. See Basic menu operation on page 24 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 38 under System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 29
• Picture menu on page 31
• Picture Advanced menu on page 33
• Audio menu (selected models only) on page 36
• System menu on page 37

Display menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Standard Display Picture Picture Advanced Audio System Auto Adjustment Input H. Position V. Position Pixel Clock Phase 50

∧ | ∨ | √ | < | ✗

I. Select (Menu) from the hot key menu.
2. Use or to select Display.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select
6. To exit the menu, select ✗

Item Function Range
Auto Adjustment Optimizes and adjusts the screen settings automatically for you. Not applicable to a digital input signal.

Item Function Range
Input	Use this to change the input to that appropriate to your video cable connection type.	• D-Sub• DVI (for models with DVI inputs)• HDMI (for models with HDMI inputs)
H. Position	Adjusts the horizontal position of the screen image.	0 to 100
V. Position	Adjusts the vertical position of the screen image.	0 to 100
Pixel Clock	Adjusts the pixel clock frequency timing to synchronize with the analog input video signal.See also: Picture optimization on page 26.[7Y2Y] Not applicable to a digital input signal.	0 to 100
Phase	Adjusts the pixel clock phase timing to synchronize with the analog input video signal.See also: Picture optimization on page 26. Not applicable to a digital input signal.	0 to 63

Picture menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Standard Display Picture Picture Advanced Audio System Brightness Contrast Sharpness Gamma Color Temperature Hue Saturation Reset Color Normal Bluish Reddish User Define R G B 100 100 100

∧ | ∨ | √ | < | ✗

I. Select (Menu) from the hot key menu.
2. Use or to select Picture.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select
6. To exit the menu, select ✗

Item Function Range
Brightness	Adjusts the balance between light and dark shades.	0 to 100
Contrast Adjusts the degree of difference between darkness and lightness.		0 to 100
Sharpness Adjusts the clarity and visibility of the edges of the subjects in the image.		1 to 10

Item	Function		Range
Gamma	Adjusts the tone luminance. The default value is 3 (the standard value for Windows).		12345
Color Temperature	Normal Allows video and still photographs to be viewed with natural coloring. This is the factory default color.
	Bluish	Applies a cool tint to the image and is factory pre-set to the PC industry standard white color.
	Reddish	Applies a warm tint to the image and is factory pre-set to the news print standard white color.
	User Define	The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R(red), G(green), and B(blue) menus to change the settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)	R(0~100)G(0~100)B(0~100)
Hue Adjusts the degree of how we perceive colors. 0 ~ 100
Saturation	Adjusts the purity degree of colors.		0 ~ 100
Reset Color	Resets the custom color settings to the factory defaults.		YESNO
AMA (selected models only)	Improves the gray level response time of the LCD panel.		OFFHighPremium

Picture Advanced menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Standard Display Picture Picture Advanced Audio System Picture Mode Senseye Demo Dynamic Contrast Overscan Display Mode Color Format HDMI RGB PC Range Standard Low Blue Light Movie Game Photo sRGB ECO User

∧ | ∨ | √ | < | ✗

I. Select (Menu) from the hot key menu.
2. Use or to select Picture Advanced.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select ✗

Item Function Range
Picture Mode (*)	Select a picture mode that best suits the type of images shown on the screen.
	Standard (for models with Low Blue Light)	For basic PC application.

Item	Function			Range
	Low Blue Light (for models with Low Blue Light)	Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.[BGAD]The value for each Low Blue Light mode indicates how much blue light is decreased compared with the Standard mode.
		Multimedia	For viewing multimedia files. -30%
		Web Surfing	For web surfing. -50%
		Office For office works or office environment. -60%
		Reading For reading e-books or documents. -70%
	Low Blue Light Plus (for models with Low Blue Light Plus)	Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.[WWWW]The amount of blue light reduced in each low blue light plus mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs.
		Standard For basic PC application.
		Entertainment	For viewing multimedia files.
		Office For office works or office environment.
		Dark Room	For viewing files in a dim light.
	Movie	For viewing videos.
	Game For playing video games.
	Photo For viewing still images.
	sRGB For better color matching representation with the peripheral devices, such as printers, digital cameras, etc.
	ECO	For saving electricity with low power consumption by providing minimum brightness for all running programs.S
	User	Applies a combination of picture settings defined by users.
Senseye Demo	Displays the preview of screen images under the selected mode from Picture Mode. The screen will be divided into two windows; the left window demonstrates images of Standard mode, while the right window presents the images under the specified mode.			• ON• OFF
Dynamic Contrast	The function is to automatically detect the distribution of an input visual signal, and then to create the optimal contrast.			0 to 5

Item Function Range
Overscan	Slightly enlarges the input image. Use this feature to hide annoying edge noise if present around your image. Available only when the input source is HDMI or D-Sub (VGA converted from Component).		• ON • OFF
Display Mode	This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Picture Mode, different Display Mode option is pre-set. Change the setting if needed.
	Full Scales the input image to fill the screen. Ideal for 16:9 aspect images.
	Aspect The input image is displayed without geometric distortion filling as much of the display as possible.
Color Format	Determines the color space (RGB or YUV) based on the detected video signal. You might need to manually set the Color Format if colors shown on the monitor screen do not display properly. If the input source is HDMI, color format is not selectable. In other words, Color Format is automatically set depending on the input video source.
	RGB • For D-Sub (VGA) input source from PC. • For DVI input source.
	YUV For D-Sub (Component converted from VGA) input source from a video device.
HDMI RGB PC Range (for models with HDMI inputs)	Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI device.		• Auto Detect • RGB (0 ~ 255) • RGB (16 ~ 235)

*: Available menu options may vary, depending on the product supplied for your region.

Audio menu (selected models only)

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Standard Display Picture Picture Advanced Audio System Volume Mute 92 50

∧ | ∨ | √ | < | ✗

I. Select (Menu) from the hot key menu.
2. Use or to select Audio.
3. Select ➤ to go to a sub menu, and then use ⚠ or ∨ to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select ✗

Item Function Range
Volume Adjusts the audio volume. 0 ~ 100
Mute Mutes the audio input. • ON		• OFF
Audio Select(for models with more than 2 audio sources)	Allow users to select the audio source or let the monitor detect it automatically.	• PC Audio• HDMI Audio• Auto Detect

System menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Standard Display Picture Picture Advanced Audio System OSD Settings Custom Key 1 Custom Key 2 Custom Key 3 DDC/CI HDMI Auto Switch Auto Power Off Resolution Notice Language Display Time OSD Lock 5 Sec. 10 Sec. 15 Sec. 20 Sec. 25 Sec. 30 Sec.

∧ | ∨ | √ | < | ✗

I. Select (Menu) from the hot key menu.
2. Use or to select System.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select
6. To exit the menu, select ✗

Item Function Range
OSD Settings	Language	Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.	· English · Français · Deutsch · Italiano · Español · Polski · Česky · Magyar · SiCG/BiH/CRO · Română · Nederlands · Русский · Svenska · Português · العربية · 日本語 · 한국어 · 繁體中文 · 簡体中文
	Display Time	Adjusts the display time of the OSD menu. • 5	Sec. · 10 Sec. · 15 Sec. · 20 Sec. · 25 Sec. · 30 Sec.
	OSD Lock	Prevents all the monitor settings from being accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled. To unlock the OSD controls, press and hold any key for 10 seconds.
Custom Key 1	Sets the function to be accessed by custom key 1.	• Picture Mode• Low Blue Light / Low Blue Light Plus(*)• Display Mode• Brightness• Contrast• Auto Adjustment• Volume (for models with speakers)• Mute• Input
Custom Key 2	Sets the function to be accessed by custom key 2.
Custom Key 3	Sets the function to be accessed by custom key 3.
DDC/CI Allows the monitor settings to be set through the software on the PC. DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.		• ON• OFF
HDMI Auto Switch (for models with HDMI inputs)	When this function is activated, HDMI port will be in the input auto select loop. Otherwise, HDMI can only be selected by input select or by hot key.	• ON• OFF
Auto Power Off	Sets the time to power off the monitor automatically in power saving mode.	• OFF• 10min.• 20min.• 30min.
Resolution Notice	Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor.	• ON• OFF
Information	Displays the current monitor property settings.	• Input• Current Resolution• Optimum Resolution (best with the monitor)• Model Name
Reset All	Resets all mode, color and geometry settings to the factory default values.	YESNO

*: Available menu options may vary, depending on the product supplied for your region.

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image is blurred.

• Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.
• If a VGA extension cable is used, remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

- Clean the LCD screen.

- Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See Display Mode on page 35 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is green or orange.

• If the LED lights up in solid green, the monitor is powered on.
• If the LED is illuminated in green and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".
• If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
• If the LED is off, check the power supply mains socket, the external power supply and the mains switch.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this means computer compatibility caused by operating system or graphic card. The system will adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service.