GRANDSTREAM GXV3504 - Security Camera

GXV3504 - Security Camera GRANDSTREAM - Free user manual and instructions

Find the device manual for free GXV3504 GRANDSTREAM in PDF.

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Product Type 4-Channel Digital Video Server (Encoder)
Weight 1.0 kg
Power Supply 12V DC, 1.5A (power adapter included) or PoE IEEE 802.3af Class 3
Video Compression H.264 BP @ Level 3.0, JPEG, Motion JPEG
Max Video Resolution Full D1: 720x576 (PAL) / 720x480 (NTSC)
Max Frame Rate 75/62.5 fps (NTSC/PAL) at CIF all ports; up to 30 fps at D1 per channel
Video Input 4 BNC (1.0 Vp-p, 75Ω)
Audio Input 4 BNC audio input + 3.5mm MIC IN
Audio Output 3.5mm LINE OUT
Audio Compression G.711 (PCMA, PCMU, G.726)
Alarm Input 4 (connectable to infrared/smoke detectors, etc.)
Alarm Output 4 (relay, 30VAC/2A)
PTZ Control Yes (RS-485, Pelco-D/P)
Motion Detection Up to 16 target areas per channel
Pre-/Post-Alarm Buffer 24 MB per channel
Storage SD 2.0/SDHC slot, USB Host 2.0 (FAT32)
Network 10/100 Ethernet, TCP/IP, DHCP, Static IP, DDNS
SIP/VoIP Yes (register to SIP server, make/receive calls)
Operating Temperature -10°C to +55°C (14°F to 131°F)
Humidity 10-90% RH (non-condensing)
Compliance FCC Part 15 Class B, CE, C-tick

Frequently Asked Questions - GXV3504 GRANDSTREAM

What is the default IP address of the GXV3504?
For firmware versions prior to 1.0.3.9, the default IP is 192.168.1.168. Starting from firmware 1.0.3.9, the default IP configuration is DHCP (dynamic). If you need to reset to factory defaults, press the RESET button on the device for at least 6 seconds.
Why can't I view the live video in Internet Explorer?
You must install the Grandstream Video Viewer add-on (GSViewerX.cab) when prompted by IE. If the add-on is blocked, enable it in IE's add-on manager. Also ensure compatibility view is disabled for the device's IP.
How do I manually uninstall the Grandstream video viewer add-on?
Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files. Then remove GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll, lik_VoiceEngine_dll.dll, and GSViewerX.inf from C:\WINDOWS\system32.
Why is there no audio in recorded video when an alarm is triggered?
Ensure an audio input is connected to the GXV3504's AIN (BNC) or MIC IN port. The device does not have a built-in microphone; it only provides audio input ports. Also check that audio settings such as codec and compression are correctly configured.
What is DDNS and why is it important for IP surveillance?
DDNS (Dynamic Domain Name Service) maps a dynamic IP address to a fixed hostname. It is important because most broadband connections use dynamic IPs that change over time. DDNS ensures you can always access your camera using a constant domain name, even after IP changes.
Why can't Windows Media Player play recorded video files?
The GXV3504 uses H.264 video compression. Windows Media Player may lack the proper H.264 decoder. Download and install the Microsoft FFDShow H.264 decoder from sourceforge.net/projects/ffdshow-tryout/. Alternatively, use a media player like VLC that natively supports H.264.
How can I watch the video stream on a mobile phone?
Set the video resolution to QCIF and bit rate to 64 kbps. Ensure the RTSP port is correctly configured (default is 554 if HTTP port is 80, otherwise HTTP port + 2000). Use a compatible mobile app or GSurf to connect to the device's RTSP stream.
Why does the IP address not reset when I click 'Restore' on the Maintenance page?
The 'Restore' button performs a partial factory reset that preserves the IP address. This is intentional for devices installed in hard-to-reach locations. To fully reset all settings including IP, press and hold the physical RESET button on the device for at least 6 seconds.
What ports need to be forwarded to access the camera remotely?
Two ports must be forwarded: the HTTP port (default 80) and the RTSP port (default 554 if HTTP is 80, otherwise HTTP port + 2000). For example, if you change HTTP to 8080, then RTSP becomes 2808. Forward both TCP ports on your router to the camera's local IP.
Can I use a cell phone to trigger alarms or make SIP calls?
Yes, the GXV3504 supports SIP registration. You can configure it to make a SIP call to a predefined phone number when an alarm or motion detection event occurs. This allows you to receive voice alerts on your mobile phone. Configure the SIP settings and phone list in the web interface.

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Download the instructions for your Security Camera in PDF format for free! Find your manual GXV3504 - GRANDSTREAM and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. GXV3504 by GRANDSTREAM.

USER MANUAL GXV3504 GRANDSTREAM

Grandstream Networks, Inc.

GXV3501/GXV3504 User Manual

GRANDSTREAM GXV3504 - GXV3501/GXV3504 User Manual - 1

natural_image Four different electronic devices labeled GXV3501, GXV3504, and a white rectangular device with a ports and antenna (no visible text or symbols on the devices themselves)

Safety Instructions

These instructions are intended to assist users with the operation of the GXV3501/GXV3504 and also to instruct on how to avoid dangerous situations or damage to the device.

Warnings: Serious injury or death may be caused if any of the warnings below are neglected. Cautions: Injury or damage to the equipment may occur if any of the following caution messages are neglected.

GRANDSTREAM GXV3504 - Safety Instructions - 1

Warnings Follow these safeguards to prevent serious injury or death.

GRANDSTREAM GXV3504 - Safety Instructions - 2

Cautions Follow these precautions to prevent potential injury or material damage.

GRANDSTREAM GXV3504 - Safety Instructions - 3

Warnings:

Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical specifications for more details.

Do not use a third-party power adapter or power cord

When the device is installed on the wall or ceiling, make sure that it is firmly attached.

GRANDSTREAM GXV3504 - Warnings: - 1

Notice:

Make sure that the power supply voltage is correct before using the camera.

Do not drop the device or expose it to physical shock.

Do not expose the device to temperatures outside the range of -10^ to +60^ when the device is in operation.

Do not expose the device to damp/wet conditions or high electromagnetism radiation.

To avoid heat accumulation, make sure that your operating environment has proper ventilation.

Do not attempt to open, disassemble, or modify the device

A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according to their average life time. The average life time varies from the differences between operating environments and usage history. Regular maintenance checks are recommended for all users. Please contact your dealer for more details.

Contents

Welcome 4

Package Contents....5

Product Overview....7

GXV3501Front Panel 7

GXV3501Back panel....7

GXV3501 Sample Connection Diagram....8

GXV3504 Front Panel 8

GXV3504 Back Panel....9

GXV3504 Sample Connection Diagram....9

GXV3501/GXV3504 Key Features....10

Installation Guide....11

Minimum Recommended System Requirement ....11

Connect your GXV3501/GXV3504....11

Configuring the GXV3501/GXV3504 via Web Browser 13

Access GXV3501/GXV3504 Web Configuration Menu....13

Connect the Camera to DHCP server....13

Connect to the Camera using Static IP....13

GXV350x Home Web Page 14

GXV3501/GXV3504 System Page....16

GXV3501/GXV3504 Video & Audio Page 17

GXV3501/GXV3504 Networking Page – Assign an IP to GXV3501/GXV3504....18

GXV3501 Wifi Page....19

GXV3501/GXV3504 DDNS Page 20

GXV3501/GXV3504 SIP Page....20

GXV3501/GXV3504 Status Page....22

GXV3501/GXV3504 User Management Page....23

GXV3501/GXV3504 Maintenance Page....24

GXV3501/GXV3504 SMTP Page 25

GXV3501/GXV3504 FTP Page....25

GXV3501/GXV3504 PTZ Page 26

GXV3501/GXV3504 Alarm Event....27

GXV3501/GXV3504 Motion Detection....30

GXV3501/GXV3504 System Log....31

FAQ....33

Welcome

The GXV3501/3504 is a powerful, next generation digital video surveillance encoder. The GXV3501/3504 provides an easy to manage multi camera IP solution.

The GXV3501/3504 combines cutting-edge technology, including: support for SIP, H.264 BP, 2-way audio, and PoE, for best-in-class scalability, ease of integration and security. The unique incorporation of TCP/IP protocols creates sophisticated, flexible networking and remote control abilities.

The GXV3501/3504 features the advanced functionality of embedded analytics (including motion detection and video loss) and powerful pre-recording. Grandstream's flexible video management software enables users to monitor multiple environments in one easy to use application. The intuitive web interface lets users easily access, manage, view and record live video streams from the device.

The GXV3501/3504 is a robust surveillance solution for small to medium sized offices and enterprise environments.

Package Contents

Items in the GXV3501 package:

• GXV3501 – 1-channel digital video server
• 12V DC power Adapter
- 8-pin terminal block connector – 8-pin connector block for connecting external devices, such as infrared detector, and smoke detector, to Alarm IN, Alarm OUT and RS485 pins.
- Quick installation guide

GRANDSTREAM GXV3504 - Items in the GXV3501 package: - 1

natural_image Line drawing of a rectangular electronic device with ports and connectors (no text or symbols)

GXV3501

GRANDSTREAM GXV3504 - Items in the GXV3501 package: - 2

natural_image Simple line drawing of a 12V power supply connected to a cable (no text or symbols)

Power Adapter

GRANDSTREAM GXV3504 - Items in the GXV3501 package: - 3
8-pin Terminal Block Connector

GRANDSTREAM GXV3504 - Items in the GXV3501 package: - 4
Quick Installation Guide

Items in the GXV3504 package:

• GXV3504 – 4-channel digital video server
• 12V DC power Adapter
- 2 12-pin terminal block connectors – 12-pin connector block for connecting external devices, such as infrared detector, smoke detector, to Alarm IN, Alarm OUT, RS485 pins and etc.
- Quick installation guide

GRANDSTREAM GXV3504 - Items in the GXV3504 package: - 1

natural_image Line drawing of a rectangular electronic device with ports and connectors (no text or symbols)

GXV3504

GRANDSTREAM GXV3504 - Items in the GXV3504 package: - 2

natural_image Simple line drawing of a 12V power connector with coiled cable (no text or symbols)

Power Adapter

GRANDSTREAM GXV3504 - Items in the GXV3504 package: - 3
12 - pin Terminal Block Connector

GRANDSTREAM GXV3504 - Items in the GXV3504 package: - 4
Quick Installation Guide

Product Overview

GXV3501Front Panel

1 POWER – The indicator will keep green if the power is on.

2 READY – The indicator will light up green if the device is ready.

3 NETWORK – The indicator will flash green if there is data transmission with the internet or stay solid green if there is no data transmission.

4 VIDEO – The indicator will light up green when there is video input.

5 RESET - Press the Reset button for 6 seconds to perform a factory reset.

6 SD/MMC – The SD/MMC slot.

GIV3501 1 2 3 4 5 6

GXV3501Back panel

1 DC 12V – 12V DC power port; UL Certified.

2 NETWORK – 10/100 Switch LAN port for connecting to Ethernet.

3 USB – USB port for flash / hard drives. Includes hot-swap support.

4 ALARM IN - 1 Alarm Input port for alarm equipment, ie. Infrared detector.

ALARM OUT - 1 Alarm Input port for detectors, ie. Sirens.

1 2 3 4 5 6 7

VG - 12V DC power output port for other devices.

RS-485 - 1 PTZ connector.

5 VIN - 1 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for video input3.5mm port for audio output devices, ie. Speakers.

6 LINE OUT - 3.5mm port for audio output devices, ie. Speakers.

7 MIC IN - 3.5mm port for audio input devices, ie. Microphones.

GXV3501 Sample Connection Diagram
USB Drive INTERNET PC DC 12V Output Analog Camera DC 12V NETWORK USB OUT N V G A S ALARM 12V RS-485 IN LINE OUT MIC IN DV 12V 12V RS485 PTZ Control Microphone Alarm Out Alarm In Speaker

GXV3504 Front Panel

1 POWER – The indicator will stay green if power is on. 2 REDAY – The indicator will light up green if the device is ready. 3 NETWORK – The indicator will flash green if there is data. transmission with the internet or stay solid green if there is no data transmission.

4 VIDEO IN – 4 Video-In indicators. The indicators will light up green when video sources are

5 RESET – Press the Reset button for 6 seconds to perform a factory reset.

6 SD/MMC – The SD/MMC slot.

GXV3504 1 2 3 4 5 6

GXV3504 Back Panel

1 DC 12V – 12V DC power port; UL Certified.
2 NETWORK – 10/100 Switch LAN Ethernet port.
3 USB – USB port for USB flash / hard drives.
4 ALARM IN - 4 Alarm Input ports for alarm equipment, ie. Infrared / Smoke Detectors.

ALARM OUT-4 Alarm Input ports for detectors, ie. Sirens.

RS-485 - 1 PTZ connector.

1 2 3 4 5 6 7 8

RS-232 – Persevered connectors.

VGGG - 12V DC power output port for other devices.

5 AIN - 4 BNC (Voltage: 1.0V p-p, Resistance 75 ) port for audio input.
6 VIN - 4 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for video input.
7 LINE OUT - 3.5mm port for audio output devices, ie. Speakers.
8 MIC-IN - 3.5mm port for audio input devices, ie. Microphones.

GXV3504 Sample Connection Diagram
INTERNET PC 12V DC 12V USB Drive Alarm In RV12V Output RS485 PTZ Control Video IN Audio IN Analog Camera Ant 2 ANT 1 DV12V Output Microphone Speaker

GXV3501/GXV3504 Key Features

The table below lists the key features the GXV3501/GXV3504 Supports.

FeatureGXV3501GXV3504
Channels1 4
Video Compression H.264 BP @Level 3.0, JPEG, Motion JPEG
Max Video ResolutionFull D1: 720 x 576(PAL) 720 x 480 (NTSC)
Max Frame Rate in Max Video Resolution30fps/25fps at D1 (NTSC/PAL) 75fps/62.5fps (NTSC/PAL): 4 Ports at CIF at full rate, or 2 Ports at D1 & 2 Ports at CIF at full rate, or 4 ports at D1 at reduced rate
Video Bit Rate 32 Kbps - 2 Mbps
Video Input 1 BNC(voltage1.0Vp-p,resistance75)4 BNC (voltage 1.0Vp-p, resistance75)
Audio Input 3.5mm LINE IN 4 (BNC), 3.5mm LINE IN
Audio Output3.5mm LINEOUT
Audio Compression G.711
Alarm Input14
Alarm Output14
PTZ ControlYes
Serial PortsRS485RS485/ RS232
Embedded AnalyticsMotion Detection (up to 16 target areas), video loss (pending)
Pre-/post alarm buffer24MB24MB (per channel)
SnapshotsCan be sent via email/FTP when events are triggered.
Multi-streaming-rate for Preview and RecordingYes
SecurityVideo watermark, HTTPS, password
Power over Ethernet (PoE)Standard, IEEE 802.3af Class 3
Peripheral PortsSD 2.0, USB Host 2.0
SIP/VoIP SupportYes
Weight0.6kg1.0kg
Temperature / Humidity-10oC - +55oC (14oF-131oF) Humidity 10-90% RH (non-condensing)
PowerOutput: 12VDC/1.5A; Input: 100-240VAC, 50-60Hz
ComplianceFCC Part15, Subpart B Class B; EN 55022 Class B, EN61000-3-2, EN61000-3-3, EN 55024, EN60950-1; C-tick AS/NZS CISPR 22, CISPR 24

Installation Guide

  • Windows 2000 Server Professional, Windows XP, Windows Vista.
    • CPU: Intel Pentium 4 or higher, 2 GHz.
    • RAM: 1 GB (4 GB recommended for larger systems).
    • Support for DirectX 8.0 and above.

Connect your GXV3501/GXV3504

Using the Power adapter as power supply

  • Connect the video output of an analog camera to the VIN port on the GXV3501/3504 using a BNC (75Ω) cable. If the analog camera has audio output, connect the audio output to the AIN port on the GXV3504 (GXV3501 does not support audio input).
  • Connect an RJ 45 cable to the NETWORK port of the GXV3501/3504
  • Connect the other end of the RJ 45 cable to your network or PC directly
  • Connect the power supply to the DC 12V power jack on the back of the GXV3501/3504
  • Connect the other end of the power supply to a wall outlet. The POWER indicator will light green
  • The NETWORK indicator will light green within 5 seconds to indicate that a connection to the internet has been established.
  • The GXV3501/3504 is ready when the READY indicator lights up green.
  • The VIDEO IN indicator will light up when the video inputs are connected to a video source.

Using PoE as power supply:

  • Connect the video output of an analog camera to the VIN port on the GXV3501/3504 using BNC (75Ω) cable. If the analog camera has an audio output, you should connect it to the AIN port on GXV3504 (GXV3501 does not support audio input).
  • Connect a RJ 45 cable to the NETWORK port of GXV3501/3504
  • Connect the other end of the RJ 45 cable to a PoE switch. The POWER indicator will light solid green
  • The NETWORK indicator will light green within 5 seconds to indicate that a connection to the internet has been established.
  • The GXV3501/3504 is ready when the READY indicator is solid green
  • The VIDEO IN indicator will light up when the video inputs are connected to a video source.

NOTE: If you are going to connect the device to a hub/switch/router, please use a

straight-through cable. A cross over cable should be used if you are going to connect the device directly to a PC.

Configuring the GXV3501/GXV3504 via Web Browser

The GXV3501/GXV3504's embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow you to configure your IP camera through Microsoft Internet Explorer.

Access GXV3501/GXV3504 Web Configuration Menu

Connect the Camera to DHCP server.

  1. Navigate your browser to:

http://www.grandstream.com/support/gxv_series_surveillance/general/resources/gs_search.zip

  1. Run the Grandstream GS_Search tool, that you just downloaded.
  2. Click on Search button in order to begin device detection
  3. The detected devices will appear in the Output field

GS_Search Index Model Device Name IP HTTP Port R 1 IPCAMERA 3601LL 172.18.28.192 80 5 Search Add

  1. Start Internet Explorer on your computer.
  2. Enter device IP in the address bar of the browser.
  3. Enter the administrator user name and password to access the Web Configuration Interface
  4. The default user name and password are both set to admin.
  5. IE will indicate that "This website wants to install the following add-on: 'GSViewerX.cab' from 'Grandstream Networks Inc'." Install this add-on by following the instructions in IE.
  6. You will see the home page.

Connect to the Camera using Static IP.

If the camera does not get response from DHCP server after 3 minutes, it can be accessed by the default IP 192.168.1.168.

  1. Connect your PC to the same network as the GXV3501/GXV3504.
  2. Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure the subnet mask to 255.255.255.0.
  3. Make sure that the device is turned on and connected to the network.
  4. Start Internet Explorer on your computer.
  5. Enter 192.168.1.168 in the address bar of the browser.
  6. Enter the administrator user name and password to access the Web Configuration Interface
  7. The default user name and password are both set to admin.
  8. IE will indicate that "This website wants to install the following add-on: 'GSViewerX.cab' from 'Grandstream Networks Inc'." Install this add-on by following the instructions in IE.
  9. You will see the home page.

GXV350x Home Web Page
Grandstream GKV3501 Configuration 1 2 MENU 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Figure2: Home web page of GXV3501

Grandstream GKVJ504 12 13 14 15 16 17 18 CONFIGURATION MENU Configuration 1 2 3 4 5 6 7 8 9 10 11 ZOOM FOCUS PTZ-SPEED 16 D BRICHNESS 24 CONTRAST 17 SATURATION 132

Figure3: Home web page of GXV3504

Items on GXV3501/GXV3504 Home Page

1MotionDetectionIf the motion detection alarm is triggered, the indicator will flash red. Click on the indicator to turn off the alarm.
2AlarmEventIf an alarm event is triggered, the indicator will flash red. Click on the indicator to turn off the alarm.
3ControlConsolePTZ Console controller. PTZ device needs to be connected.
4ZOOMNOTE: GXV3501/GXV3504 does not support zoom
5FOCUSAdjusts the focus of images.
6DefaultClick this option to reset the video brightness, contrast, and saturation to their factory default configuration.
7SPEEDAdjusts the rotation speed of the console.
8BRIGHTNESSAdjusts the image brightness.
9CONTRASTAdjusts the image contrast.
10SATURATIONAdjusts the image saturation.
11View SizeResize the image to fit into the window panel in the home scream.
12PlayPlays/Stops the video.
13CaptureCaptures the image displayed and saves it to C:\GS_Capture
(default directory).
14RecordRecords the video and saves it to C:\GS_Record (default directory).
15Sound Off/OnToggles the sound On or Off.
16TalkEstablishes two-way audio.
17PlaybackReplays the saved video.
18ConfigConfigures the Save Location for captured images and recorded videos.

GXV3501/GXV3504 System Page

This page allows you to configure the system settings on GXV3501/GXV3504.

Current System Time - displays the current date and time (24h clock).

Current System Time
Date:2010-09-16
Time:02:30:46

Set the System Time

Update via NTP Server

- the camera will obtain the time from an NTP server Specify the NTP server's IP address or host name. And you can select your time zone

Set the System Time
Time Zone:GMT (Dublin, Lisbon, London, Reykjavik)
Update via NTP Server
Synchronize with Local Computer
Set the Time Manually
Keep Current Date and Time

from the drop-down list or define your own time zone setting.

NOTE: If using a host name for the NTP server, a DNS server must be configured under

Basic Settings -> Networking.

Synchronize with Local Computer - sets the time from the clock on your computer.

Set the Time Manually - this option allows you to manually set the time and date.

OSD Date Format - set the format of date on OSD

OSD Date Format OSD Date Format: YYYY-MM-DD

Device Name Setting -This field lets you configure the name of the GXV3501/GXV3504, which

Device Name Setting Device Name:

helps GSurf and GS_NVR to indentify the device when using GS_Search to search all the

Grandstream network cameras or digit video cameras in the same subnet.

DI and DO - Digital input and digital output

Normal open: the circuit is by default open unless an event triggers the device to close the circuit.

DI and DO

Digital input: Normal Open ▼ ; the current state detected is Open Digital output: Normal Open ▼ ; the current state detected is Open

Normal close: the circuit is by default closed

unless and event triggers the device to open the circuit

NOTE: GXV3504 has 4 individual DI/DO setting for each channel.

GXV3501/GXV3504 Video & Audio Page

On Screen Display (OSD) Settings

OSD Time/ Text – The time stamp and channel name displayed on the screen.

On Screen Display(OSD)
OSD Text: CHN1 OSD Position: top OSD Transparency: 10% OSD Color: White Display Time: ✓ Display Text: ✓

Video Settings

Preferred Video Codec – The GXV3501/GXV3504 supports the H.264 video codec.

Resolution - The higher the resolution is, the better the video quality is, and higher bandwidth is required.

Low ----→ High Resolution

QCIF CIF 2CIF D1

Bit Rate - The number of bits that are conveyed or processed per unit of time.

Maximum Frame Rate – The video frame rate is adjustable based on network conditions. Increasing the frame rate will increase the amount of data significantly therefore consuming more bandwidth. Video will be impaired due to packet loss when there is insufficient bandwidth.

Bit Rate Control – Variable Bit rate (VBR)

Video Settings Preferred Video Codec: H264 Resolution: D1 704*480 Bit Rate: 1024 kbps Maximum Frame Rate: 30 fps Bit Rate Control: CBR VBR I-frame Interval: 30 Frame(1-100)

and Constant Bit Rate (CBR).

Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time segment. VBR produces a better quality-to-space ratio. The bits available are used to enable more flexibly and encode sound or video data more accurately, with fewer bits used in less demanding passages and more bits used in difficult-to-encode passages.

Constant Bit Rate - If CBR is selected, the codec's output data is constant regardless of the input data. The output bit rate is defined in "Bit rate". CBR is useful for streaming multimedia content on limited capacity channels. It is easier to calculate required bandwidth as well as the required storage space using CBR.

Image Quality – If 'Bit Rate Control' is set to "VBR", "Image quality" needs to be configured. The better the video quality is, the higher the bit rate will be.

I-frame Interval – While streaming video over a network, compression technologies are used to show the incremental difference between each frame. I-frames are used to help keep the video looking normal. When intervals are shorter, the video quality is higher but uses more bandwidth.

NOTE: The users might need to configure the Primary Stream and Secondary Stream properly. Sometimes, the user might like to watch the live video stream from the web GUI in low resolution mode while recording a copy via GSurf/GS_NVR in high resolution due to the limitation of internet bandwidth. In this case, for example, primary stream can be configured to have better resolution, and then the users can use primary stream to record while watching secondary video streams.

Audio Settings

Preferred Audio Codec – The GXV3501/GXV3504 supports up to 3 different Vocoder types,

a-law (PCMA), u-law (PCMU) and G.726.

The audio can also be turned off by switching the setting to "Disabled"

Audio Compression – Audio compression is a form of data compression designed to reduce the size

of audio files. Usually, the higher the audio compression is, the better the audio quality is.

Audio Settings

Preferred Audio Codec:

Audio Compression:

PCMA

GRANDSTREAM GXV3504 - Audio Settings - 1

GRANDSTREAM GXV3504 - Audio Settings - 2

kbps

NOTE: GXV3504 has 4 individual Video & Audio settings for each channel.

GXV3501/GXV3504 Networking Page – Assign an IP to GXV3501/GXV3504

GXV3501/GXV3504 supports IP version 4. The IP address can set automatically via DHCP, or a static IP address can be set manually. To make GXV3501/GXV3504 work properly, the user needs to set the DNS configuration properly. For security purposes, the user can also assign the GXV3501/GXV3504 an HTTP Port other than 80.

IP Address Configuration

The GXV3501/GXV3504 operates in two modes:

Dynamically Assigned via DHCP

– all the field values for the Static IP mode are not used. The GXV3501/GXV3504 acquires its IP address from the first DHCP server it discovers on its LAN.

Statically Configured as –

configures all of the following fields: IP address, Subnet Mask, Default Gateway IP address, DNS Server 1

IP Address Configuration

Dynamically Assigned via DHCP

- Statically Configured as:

IP Address: 192.168.40.191

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.40.1

(primary), DNS Server 2 (secondary). These fields are set to zero by default. Static IP addresses are recommended for the GXV3501/GXV3504

DNS Configuration

There are two methods of DNS configuration on the

GXV3501/GXV3504:

  1. The GXV3501/GXV3504 can obtain the DNS server automatically
  2. Users can configure their own preferred DNS server

DNS Configuration

Obtain DNS Server Address Automatically
Use the Following DNS Server Address:

Primary DNS Server: 0.0.0.0

Secondary DNS Server: 0.0.0.0

HTTP Port

The GXV3501/GXV3504 supports user configured http ports. If the HTTP port is changed, the port number is needed to access the web GUI, for instance: http://192.168.1.168:8080.

HTTP

HTTP Port: 8080

NOTE: If the HTTP Port is 80, when you add this device to GSurf or GS_NVR, the RTSP port is 554. If the HTTP Port is changed, when you add this device to GSurf or GS_NVR, please make sure the RTSP port number equals HTTP Port plus 2000.

GXV3501 Wifi Page

GXV3501 supports WIFI via wireless dongles, not available on GXV3504.

Enable Wifi – Checked to enable Wifi

SSID – Click on Scan to view available network.

Wifi Basics Enable WiFi: SSID: Scan Select Delete

Choose a network and Click on Select to confirm.

Security Mode – Choose associated Security mode.

Wifi Security Security Mode: NONE

GXV3501/GXV3504 DDNS Page

Dynamic DNS provides devices that have a variable, often changing IP address with a well known hostname resolvable by network applications through standard DNS queries.

Set up DDNS

  1. Apply for a domain name from your service provider.
  2. Login to the web configuration page, click Basic Settings > DDNS.
  3. Enter the required information

DDNS Active – If you want to use DDNS, please set this field to "Enabled".

DDNS ISP Type - Select your DDNS ISP Type.

Dynamic DNS Settings DDNS Active: DDNS ISP Type: dyndns.org Self-Define DDNS Address: Site Name: DDNS Account: DDNS Password: RTUN Server:

Self-Define DDNS Address – Self-define the DDNS server instead of using DDNS ISP Type.

Site Name – The DDNS name for your device.

DDNS Account/ DDNS Password – The account and password from the DDNS

P r o v i d e r .

STUN Server – If the device is behind a router, a STUN server is needed to help penetrate the NAT.

  1. Click Save to save the changes. You might need to reboot the device to apply all the changes.

GXV3501/GXV3504 SIP Page

The GXV3501/GXV3504 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input. Register the GXV3501/GXV3504 to a SIP server to enable the product to make and receive phone calls.

To make outgoing phone calls out, the user needs to configure the Phone List properly.

NOTE: Pressing 1,2,3,4 buttons after the call is established to switching among channels on GXV3504.

Register GXV3501/GXV3504 to a SIP Server

  1. From the GXV3501/GXV3504 home page, click Basic Settings > SIP.
  2. Go to SIP Settings Tab.
  3. General Phone Settings.

Registered – The field shows the registration status of the account with the SIP server.

General Phone Settings Registered: Offline Unregister On Reboot:

Unregister On Reboot – If it's checked, the SIP user's registration information will be cleared from the server when the phone reboots.

  1. Enter the required information.

Account Name – The field configures the SIP account name.

SIP Server – The SIP Server's IP address or Domain name provided by your service provider.

Outbound Proxy – The IP address or Domain name of the Outbound Proxy, Media Gateway, or Session Border Controller. Used for firewall or NAT penetration in different network environments. If the system detects a symmetric NAT, STUN will not work. ONLY outbound proxies can provide a solution for a symmetric NAT.

SIP Settings Account Name: SIP Server: Outbound Proxy: SIP User ID: Authenticate ID: Authenticate Password: STUN Server: Stream: Secondary Preferred Vocoder: PCMU Register Expiration(Second) 3600 local SIP Port: 5060 local RTP Port: 5004 Note: You must restart the device to apply the changes.

SIP User ID – User account information provided by your service provider (ITSP); this is either an actual phone number or is formatted like one.

Authenticate ID – The SIP service subscriber's Authenticate ID used for authentication. It can be identical to or different from the SIP User ID.

Authenticate Password – The SIP service subscriber's account password for the GXV to register to the SIP server of the ITSP.

STUN Server – If the device is behind a router, a STUN server is needed to help penetrate the NAT.

Stream – To choose between Primary and Secondary stream.

Preferred Vocoder – To choose different Vocoder type.

Registration Expiration – This parameter allows users to specify the time frequency (in minutes) in which the GXV refreshes its registration with the specified registrar. The default interval is 60 minutes.

Local SIP Port – This parameter defines the local SIP port used to listen and transmit.

The default value is 5060.

Local RTP Port – This parameter defines the local RTP-RTCP port pair that is used to listen and transmit. The default value is 5004.

  1. Click Save to save all the changes. You need to restart the device to apply all changes.

SIP Open Door Settings— Only applicable on GXV3501.

Enable SIP open door – This will close the DO connections in the back to close the circuit connected to it.

SIP Open Door Settings Eanble SIP Open Door:

Key to open the door – DTMF key to close the circuit. Digits 0-9 only.

Delay lock time (seconds) – This is the time in seconds that the circuit will remain closed when this function is triggered

Configure Phone List Page

To make sure the GXV3501/GXV3504 can make phone calls to the number you preferred when alarm is triggered. You need to add number to the phone list.

Steps to add phone number:

  1. From the GXV3501/GXV3504 home page, click Basic Settings > SIP.
  2. Go to Phone List Tab.
  3. Enter the Phone number and name, click Add a Number to save all the changes.
  4. Numbers added to the system will be listed in this page.

Phone List Phone Number Remark Name Remove 123456789 John Smith Check All Add... Remove Note: You must restart the device to apply the changes. Available phone numbers

NOTE: With current firmware, only the first phone number in the list will be called when an alarm is triggered.

GXV3501/GXV3504 Status Page

System Statistics

System Statistics lists hardware and software information, for example, the part number, the software version, about the GXV3501/GXV3504.

Hardware Version – This field contains the product's hardware information.

Part Number – This field contains the product part number information.

Bootloader Version – Bootloader code version number.

Core Version – Core code version number.

Base Version – Base code version number.

Firmware Version – Firmware code version number.

System Statistics

Product Model:GXV3501
Hardware Version:V0.2B
Part Number:9650000502B
Bootloader Version:1.0.2.0
Core Version:1.0.3.2
Base Version:1.0.4.6
Firmware Version:1.0.4.6
System Up Time Since:53 minutes

System Up Time Since – This field shows the system up time since the last reboot.

Network Status

MAC Address – The device ID, in HEXADECIMAL format.

LAN IP Address – This field shows the LAN IP address of the GXV3501/GXV3504.

LAN Subnet Mask – This field shows the LAN subnet mask of the GXV3501/GXV3504.

LAN Default Gateway – This field shows the LAN default gateway of the GXV3501/GXV3504.

Network Status

MAC Address:00:0B:82:1D:D0:97
LAN IP Address:192.168.40.171
LAN Subnet Mask:255.255.255.0
LAN Default Gateway:192.168.40.1
DDNS Status:Disabled
Wifi Status:Disconnected

DDNS Status – This field shows the status of DDNS.

GXV3501/GXV3504 User Management Page

All current users will be list in the User List section of this page. You can also add and remove users here.

Existing User Name –The field lists all of the current users. You can insert or remove users from the list by click on the Add or Update or Delete button.

User Name / Password – The user name and password

Manage User

Existing User Name:-Add New User-
User Name:
User Password:0
Add
Confirm User Password:Update
Privilege:AdministratorDelete
Allow Anonymous Viewing:Save

required to login.

Privilege – The privilege for the user to access to configuration page.

Allow Anonymous Login – If 'Allow Anonymous Login' is set to Yes, no user name and password are required to login to the GXV3501/GXV3504 web configuration pages. If you login anonymously, you will not be able to change any settings.

GXV3501/GXV3504 Maintenance Page

Server Maintenance

Restart – Click this button to restart the GXV3501/GXV3504.

Restart the device

Restart the device.

Restore – Click this button to perform a partial factory reset (The IP address will not be cleared).

Restore the device

Reset settings, except IP address, to factory default.

Firmware Upgrade and Provisioning Items

Upgrade via – This field lets you choose the firmware upgrade method. The GXV3501/GXV3504 supports HTTP, HTTPS and TFTP.

Firmware Server Path – The IP address or domain name of the firmware server (the location of the firmware files).

Firmware Upgrade and Provisioning

Upgrade via:HTTP
Firmware Server Path:192.168.1.254
Automatic Upgrade Interval(Minutes):10080
Automatic Upgrade:

Automatic Upgrade Interval – Enter the frequency (in minutes) in which the

HTTP/HTTPS/TFTP server will be checked for new firmware upgrades or configuration changes.

Automatic Upgrade – The default setting is "No." Choose "Yes" to enable automatic.

HTTP/HTTPS/TFTP upgrade and provisioning. When set to "No", the IP Camera will only perform a HTTP/HTTPS/TFTP upgrade and perform a configuration check once during the boot process.

Performing a firmware upgrade:

  1. Download the firmware package from http://www.grandstream.com/firmware.html.

  2. Unzip the firmware package and copy the files to the firmware upgrade server directory.

Upgrades are supported via TFTP, HTTP and HTTPS.

  1. Log in to the Maintenance page of the GXV3501/GXV3504. Select the server type from the dropdown list under the "Upgrade Via" field. Enter your server's root directory in the "Firmware Server Path" field.

  2. Reboot the GXV3501/GXV3504 to begin the firmware upgrade process.

GXV3501/GXV3504 SMTP Page

The SMTP server is used to send out emails when an alarm event or motion detection is triggered. The SMTP settings must be configured to make sure the alarm email is sent out properly.

SMTP Server Settings

Enable SMTP – Checked to enable SMTP SMTP Server – The IP or hostname of the SMTP server, for example, smtp.gmail.com.

SMTP Server Port – The port of the SMTP server. The GXV3501/GXV3504 supports port 25 and SSL port 465, which is for SMTP with an encrypted connection.

From E-Mail Address – The email address that sends out the alarm email(s).

To E-Mail Address – The email addresses that the alarm email(s) will be sent to. You can have up to 3 emails configured.

User Name/ Password – The user name and password required to log in to your SMTP server, for example, 123@gmail.com/123.

SMTP Server Settings

Enable SMTP:

SMTP Server:

SMTP Server Port:

From E-Mail address:

To E-Mail address 1:

To E-Mail address 2:

To E-Mail address 3:

User Name:

Password:

SSL:

GRANDSTREAM GXV3504 - SMTP Server Settings - 1

smtp.gmail.com

465

XXX@gmail.com

YYY@gmail.com

ZZZ@gmail.com

XXX@gmail.com

GRANDSTREAM GXV3504 - SMTP Server Settings - 2

√ ①

^1 Required Fields.

^2 Valid DNS server is required for hostname.

Save Test

SSL – Checked if the SMTP server requires a secure connection.

Test Email Account Settings – Click the Test button to send a test email from the From E-Mail to the To E-Mail to make sure that SMTP is configured properly. If the receiver can get the test email, then the SMTP settings are ready to go.

GXV3501/GXV3504 FTP Page

The FTP server is used to store video files if you configure the GXV3501/GXV3504 to record video and upload it to the FTP server when an alarm event or motion detection is triggered.

FTP Settings

Enable FTP – The default setting is "No," if you want the GXV3501/GXV3504 to upload the recorded video to the FTP server when an alarm is triggered, set this field to "Yes."

FTP Server – The IP address or hostname of the SMTP server, ie. ftp.myserver.com. FTP Server Port – The port that your FTP server is using.

User Name / Password – The user name and password required to log into your FTP server

Path – The directory in the FTP server where recorded video will be uploaded.

Test FTP Account Settings – Click the Test button to upload a sample file to make sure that FTP is properly configured.

FTP Settings Enable FTP: FTP Server: FTP Server Port: 21 User Name: Password: Path: Valid DNS server is required for hostname. Save Test

GXV3501/GXV3504 PTZ Page

This page configures the PTZ settings. Select the PTZ protocol that your connected equipment supports by clicking on the radio in front of the protocol. Next, select the Baudrate from the drop down menu.

PTZ Configuration Items

PTZ Protocol – The GXV3501/GXV3504 supports both Pelco-D and Pelco-P. Select the protocol your PTZ equipment supports.

PTZ Baudrate – The Baud rate is the number of distinct symbol changes

(signaling events) made to the transmission medium per second in a digitally modulated signal or a line code.

PTZ Settings

Protocol:

Baudrate:

GRANDSTREAM GXV3504 - PTZ Settings - 1

Pelco-P Pelco-D

9600 bit/s

GRANDSTREAM GXV3504 - PTZ Settings - 2

Connect a PTZ device to the GXV3501/GXV3504

  1. Connect the PTZ device to GXV3501/GXV3504 by following the connection diagram shown below

PTZ Device Power- Firmware 1.0.4 Grandstream Networks, Inc. 09/2010 RS485+ RS485- PinA PinB out + N - V G A B RK of 36

  1. Click Advanced Settings > PTZ; in PTZ page, configure the PTZ Protocol and Baudrate according to your connected PTZ device.
  2. Click Save and reboot the device to apply all changes.
  3. Use those PTZ buttons on the homepage to tilt, pan the GXV3501/GXV3504 and also adjust the speed.

NOTE: Press and hold the corresponding control button to adjust the pan, tilt, zoom and speed.

GXV3501/GXV3504 Alarm Event

The GXV3501/GXV3504 supports alarm inputs, for example, infrared detector, smoke detector and so on. Follow the steps to make Alarm Input work:

  1. Connect alarm input equipment to the GXV3501/GXV3504.
  2. Set up the alarm event time schedule.
  3. Configure the alarm actions which you would like the GXV3501/GXV3504 to take when alarm is triggered.

NOTE: GXV3504 has 4 individual Alarm Event settings for each channel.

How Alarm Input and Alarm Output Work

Alarm-in is the alarm input port; users are able to connect sensors such as infrared sensor, smoke sensor or light sensor to it. The detectable signal voltage range for alarm-in is from 1.8V to 15 V NOTE: Please do not connect a device that has a signal voltage that is higher than 15V, this will damage the IP camera.

Internally, the Alarm-out uses relays as a switch (30VAC/2A); users can connect devices such as alarm siren or alert light to this port. Under normal circumstances, the circuit is open.

When there is an alarm event, the GXV3501/GXV3504 will close the circuit to trigger the alarm.

Connect Alarm Input Equipment to the GXV3501/GXV3504

Here are two sample connection diagrams. Connect the alarm equipment to the GXV3501/GXV3504 by following the diagram below.

ALARM OUT RS-485 RS-232 2 3 4 AB T R 12V + - Alarm In + Alarm In + DC 12V Receiver Sender The infrared de- tector has it's own power supply + - Alarm In - RS-486 RS-232 2 3 4 AB T R 12V + - Alarm In + + - DC 12V The infrared de- tector has it's own power supply

Set up Alarm Actions

An alarm action is what the GXV3501/GXV3504 is going to do when an alarm is triggered during the defined time period – the time schedule. The GXV3501/GXV3504 allows multiple alarm actions.

Record Video – If this option is selected, the GXV3501/GXV3504 will record the video when an alarm is triggered. You can enter the length of the video recording (in seconds). You can also choose the storage method for video files: SD card, USB Flash drive, or USB hard drive.

Alarm Action Record Video From Pre Alarm 0 seconds to After Alarm 10 seconds Voice Alarm to SIP Phone Alarm Output Upload to Alarm Center Email JPEG and Store it to USB card or SD drive

Voice Alarm to SIP Phone – If this option is selected, the GXV3501/GXV3504 will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered. To use this function, the settings in SIP page must be configured properly.

Alarm Output – If this option is selected, the alarm will output via the configured method/equipment when it is triggered.

Upload to Alarm Center – This option is an integrated feature with GSurf. If this option is checked, the GXV3501/GXV3504 will report the alarm event to GSurf.

Record Video and Upload to FTP server – If this option is selected, the

GXV3501/GXV3504will record the video and upload it to the FTP server when an alarm is triggered. You must check Record Video and configure the FTP page properly to use this feature.

Email JPEG and Store it to USB drive or SD card – If this option is selected, the

GXV3501/GXV3504 will capture the image and store it to connected live storage device when an alarm is triggered.

Set up Alarm Event Time Schedule

This section allows you to configure the time during which the GXV3501/GXV3504 will monitor the Alarm Input. The GXV3501/GXV3504 can not only monitor your settings but can also take actions when the alarm is triggered.

Dropdown list for date Alarm Event Time Schedule Date Tuesday Start Time 00:00 Monday 00:00 Tuesday 00:00 Available schedules End Time 23:59 Add 23:59 23:59 Check All Delete

To add a schedule, select the date from the dropdown list, Start Time and End time and Click Add to add a new time schedule.

To delete a schedule, check the schedule you would like to remove and click Delete.

How to connect an Alarm Output Equipment to GXV3501/GXV3504 Here is a sample connection diagram. Connect the alarm output equipment to the GXV3501/GXV3504 by following the diagram below.

Alarm Out Alarm Out - + OUT N V G A B RK

GXV3501/GXV3504 Motion Detection

The GXV3501/GXV3504 supports Motion Detection. To utilize this feature, please follow the below steps:

  1. Setup the motion detection monitored area.
  2. Configure the motion detection time schedule.
  3. Configure alarm action properly.

NOTE: GXV3504 has 4 individual Motion Detection settings for each channel.

Setup Motion Detection Monitored Area

Enable Motion Detection – If this option is selected, motion detection will be enabled. If something/somebody moves in the motion detection region, an alarm will be triggered.

Show Motion Detection Regions – If this option is selected, the motion detection regions will be displayed on the screen with a white border.

The white border for Motion Detection Regions

WareHouse1 Mon 08/03/2009 17:53:20

NOTE: If Upload to Alarm center is checked for Alarm Actions, the white border will flash red when a motion detection alarm is triggered.

To Edit a Monitored Area

  1. In the Select a Region dropdown list, select the region ID.
  2. Click Edit.
  3. Click on the video, drag and draw you preferred area.
  4. Set the Sensitivity. Click the Save button to save the sensitivity.

NOTE: The Sensitivity value varies from 0 to 100. The larger the value is, the higher the sensitivity.

  1. Click Save to save the settings.

Motion Detection Region Settings

√ Enable Motion Detection

Show Motion Detection Regions

0 Select a Region

50 Sensitivity Save

Edit Remove Save

Button to save sensitivity only

To Remove a Monitored Area

  1. In the Select a Region dropdown list, select the region you would like to remove.

  2. Click Remove.

  3. Click Save to save the changes.

Configure Motion Detection Alarm Actions

An alarm action is what the GXV3501/GXV3504 is going to do when an alarm is triggered

during the defined time period – the time schedule. The

GXV3501/GXV3504 allows multiple alarm actions.

Alarm Action Record Video From Pre Alarm 0 seconds to After Alarm 10 seconds Voice Alarm to SIP Phone Alarm Output Upload to Alarm Center Email JPEG and Store it to USB card or SD drive

Configure Motion Detection Time Schedule

This section allows you to configure the time during which the GXV3501/GXV3504 will monitor the motion detection. The GXV3501/GXV3504 not only can monitor your settings but also can take actions when the alarm is triggered.

Monitored region Dropdown list for date Motion Detection Time Schedule Region ID 3 Date Thursday Start Time 00:00 Monday 00:00 Tuesday 00:00 Thursday 00:00 End Time 23:59 Add 23:59 23:59 23:59 Check All Delete Available schedules time

GXV3501/GXV3504 System Log

This page is used to set up the system log server path and system log level. Once they are correctly configured, the device will send out system log messages to the system log server,

which will help perform troubleshooting.

Syslog Server – The IP address or URL of System log server.

Syslog Level – Select the device to report the log level. Default is None. The level is one of Debug, Info, Warning or Error.

SystemLog Settings Syslog Server: Syslog Level: None None Debug Info Warning Error

GXV3501/GXV3504 Live Storage

This page displays detailed information of the live storage devices connected to the GXV3501/GXV3504 such as video and image files. You can view, download or delete the stored files.

Storage Information – This section displays the type, capacity, used space, free space and

usage percentage of the connected USB drive or SD card.

Storage Information
TypeCapacityUsed SpaceFree SpaceUse(%)Umount
USB7.5G2.3M7.5G0.03%Umount

JPEG List – This section displays the name, source storage and size of the image files on

the connected storage devices. You can view, download or delete the stored files.

JPEG List
File NameSizeViewCheck
192.168.40.191_chn1_2010_09_16_07_32_16.jpg87.1k
Pages:1Total:1Index:1-1Goto: 1 PageCheck AllDelete

Video List – This section displays the name, source storage and size of the video files on the

connected storage devices. You can view, download or delete the stored files.

Video List
File NameSizeDownloadCheck
192.168.40.191_chn1_2010_09_16_07_31_38_1_15.avi2.1M
Pages:1Total:1Index:1-1Goto: 1 PageCheck AllDelete

IP VIDEO SURVEILLANCE FAQ

1. What is the default IP address of GXV3501/GXV3504/3501/3504?

Prior to firmware version 1.0.3.9, the IP address of GXV3501/ 3504/ 3601/ 3611 is 192.168.1.168 at the factory default settings. You can perform a factory reset by pressing the RESET button on the device for 7 seconds. Starting from firmware version 1.0.3.9, the default IP configuration is DHCP.

2. Why can I not view the live video stream in Microsoft Internet Explorer?

Please check whether the IE add-on is installed correctly.

Once you log into the GXV3501/ 3504 / 3601's web interface Internet Explorer will indicate that "This website wants to install to following add-on: 'GSViewer. cab' from Grandstream Networks, Inc.". Please install this add-on when prompted by IE.

3. How do you manually uninstall the Grandstream video viewer add-on for IE?

Please follow these steps to uninstall the add-on:

  1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
  2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll, lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32

4. Why can't I access the GXV3501/ 3504/ 3601 web configuration interface?

Q 1: Is your internet service down?

A 1: Connect a PC to the internet to test the connection.

Q 2: Are the PC and the device in different subnets?

A 2: Check the subnet mask and default gateway of the device and PC.

Q 3: Is there a conflict with another IP address?

A 3: Try to change the IP address of the device.

Q 4: Has the HTTP port been changed?

A 4: Contact the administrator of the device for more information.

5. The GXV3501/ 3504/ 3601 web configuration page is not displayed correctly in Internet Explorer 8?

In IE8, Compatibility View might need to be enabled for the GXV3501/ 3504/ 3601 web configuration page to load properly. To enable compatibility view, open IE8, click Tools>Compatibility View Setting, and add the GXV3501/ 3504/ 3601 web configuration pages to the Compatibility View.

6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware upgrade? The add-on was properly installed before the firmware upgrade process.

New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the newest version of the add-on.

7. How do you watch secondary video stream?

Login to the home page of the GXV3501/ 3504/ 3601 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.

8. Why is audio missing from the recorded video when an alarm is triggered?

Please double check whether the device has an audio input connected.

The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN port for an audio input. The GXV3501/GXV3504 has a built-in microphone and one MIC IN port for audio inputs.

9. What is DDNS? Is it important for IP surveillance product to have DDNS support?

DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network camera that has DDNS support for dynamic IP addresses.

Chances are that the network has a dynamic IP address (which changes with every log on). A DDNS service makes sure that the camera's IP address always matches up to the current server address. DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed.

10. Why is Windows Media Player unable to play the recorded videos files?

The GXV3501/3601/3504 all use the H.264 video codec. Windows Media Player may lack the proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.

11. Alarm Triggered Events do not work in GSurf.

Please double check the Alarm Action on your GXV3501/ 3504/ 3601. Login to the web GUI of the GXV3501/ 3504/ 3601, go to the Motion Detection or Alarm Events page, and make sure option Upload to Alarm Center is checked.

GSurf and GS_NVR are different programs that have the ability to delete recorded video files. It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep.

13. How can I use a cell phone to watch the GXV3501/ 3504/ 3601 video stream?

You must set the video resolution to QCIF to watch the GXV3501/3504 /3601 video stream from a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.

14. Why doesn't the IP address of the device reset when I click the "Restore" button on the Maintenance page?

The GXV3501 /3504 /3601 could be installed in areas that are not easy to access. For example, it could be installed on the roof of a building or the ceiling of an office. This makes it difficult to reinstall the device, therefore the "Restore" function will not clear the IP address. Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters (including the IP address).

15. Why can't the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device?

Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number. For example, if the HTTP port is 88, then the RTSP port of the device that you configured on GSurf / mobile phone should be 2088.

16. Some notes on using SD cards / USB drives.

  1. The GXV3501/ 3504/ 3601 only supports FAT32 formatted USB drives
  2. The GXV3501/ 3504/ 3601 support SD and SDHC
  3. It takes 10-15 seconds to read SDHC and USB drives with large memory capacities. Please wait 15 seconds to unplug the SD/USB drive after you plug them into the device.
  4. If there are many files (ie. 1800 or more image batch files) on the SD/USB drive, it can take up to 5 minutes to read them. Please do not refresh the web interface at this time as the GXV3501/3504 will restart reading the SD/USB drive. Grandstream is currently working on a fix for this issue.

5. Why is there a black / flashing bar at the bottom of the video feed?

This can occur if the GXV3501 /3504 does not recognize the standard of the connected camera. If you experience this issue, please restart the GXV3501 /3504. The GXV3501 /3504 will detect the standard of the connected camera and use it when the GXV3501 /3504 boots up. To avoid this make sure to connect analog cameras before booting up the GXV3501 /3504.

6. Port forwarding

Two ports must be forwarded on your router to watch video from a GXV3501 /3504 /3601/3611 that is located on a private network from a PC in a public network. The web port (HTTP) and the RTSP port. Please make note that the RTSP port number changes according to the web port. If the web port is 80, then the RTSP port is 554. If the web port is not 80, then

the RTSP port equals the web port +2000. For example, if the web port is 88, then the RTSP port will be 2088.

  1. Tested PC display adapters.
Display Adapter Test Result
SiS 650/651/740/661 FX/741/760 Series Works normally
Intel(R) 82945R Express Chipset Family Works normally
VIA/S3G UniChrome Pro IGP Works normally
NIVDIA Geforce 7300GS Works normally
SiS 661FX Works normally
SiS Mirage Graphics Works normally
SiS 661 Series Works normally
Intel(R) G33/G31 Express Works normally
SiS Mirage3 Graphics Works normally
SiS 661FX/GX Mirage GraphicsWorks normally
S3 Graphics ProSavageDDR(Microsoft Corporation)Works normally
XGI Velari Z7/Z9/Z9S V1.08.12There is some delay when playing videos.
Intel 965 Express Chipset FamilyWorks normally
ATI Mobility Radeon X1300Works normally
Intel( R ) G45/G43 Express ChipsetWorks normally
Mobile Intel 965 Express Chipset Family Works normally
Mobile Intel(R) 4 Series Express Chipset FamilyWorks normally
Mobile Intel® 945GM Express Chipset FamilyWorks normally
Mobile intel® 915GM/GMS, 910GML Express Chipset FamilyWorks normally
Intel® G45/G43 Express ChipsetWorks normally
ATI Technologies, RAGE XL PCIThis display adapter cannot display videos.
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Product information

Brand : GRANDSTREAM

Model : GXV3504

Category : Security Camera