DS1000 - Computer Accessories DELL - Free user manual and instructions

Product Type	Docking Station with Monitor Stand
Brand	Dell
Model	DS1000
Dimensions (Base)	315 mm x 195 mm x 426 mm
Weight	2.8 kg (6.17 lb)
Supported Monitor Weight	2.2 kg to 5.7 kg (4.9 lb to 12.6 lb)
Panel Mount Compatibility	VESA compliant, up to 27 inches
Input Interface	USB Type-C
Power Delivery to Computer	Up to 90 W
Video Ports	1 x DisplayPort (DP 1.2), 1 x HDMI (1.4a), 1 x VGA
USB Ports	2 x USB 3.0 (1 with PowerShare), 2 x USB 2.0
Audio Ports	1 x Headset, 1 x Line-out
Network Port	Gigabit Ethernet (RJ-45)
Height Adjustment Range	130 mm
Tilt Range	-5° to 21°
Pivot Range	90° bidirectional
Power Input	AC 100-240 V, 3.3 A-2.2 A
Standby Power Consumption	< 1.0 W
Operating Temperature	0° to 35°C
Storage Temperature	-20° to 60°C
Operating Humidity	10% to 80% (non-condensing)
System Requirements	Windows 7/8/8.1/10, 1 GB RAM, 1.6 GHz dual-core CPU, 30 MB free HDD space
Package Contents	Stand riser, riser cover, docking base with USB-C cable, power cord, VESA adapter plate set, Quick Setup Guide, Safety Information

Frequently Asked Questions - DS1000 DELL

Why is there no video on the monitors attached to the docking station?

Ensure the computer is properly connected to the docking station. Verify that video cables are securely attached to the docking station ports. Make sure the monitor's display output setting is correct. In the Intel Graphics Control Panel, set the resolution to 1920x1200 or 1920x1080 at 60 Hz. If only one monitor shows, go to Multiple Displays and enable the second.

How do I set up dual displays with the Dell DS1000?

Open the Intel HD Graphics Control Panel from the taskbar. Click 'Display' then 'Multiple Displays'. Choose 'Extended Desktop' mode. Arrange the displays as desired and click Apply. The docking station supports up to two monitors with maximum resolution 1920x1200 at 60 Hz or one 4K display at 30 Hz.

The USB ports on the docking station are not working.

Try disconnecting and reconnecting the computer to the docking station. Ensure the USB Enabled/Disabled option in BIOS is set to Enabled. Check if the USB device appears in Windows Device Manager. Test with a different USB port on the docking station.

The audio connector on the docking station is not functioning.

Verify that the correct playback device is selected in your computer's sound settings. In BIOS, ensure Audio is Enabled. Power cycle the docking station by disconnecting and reconnecting the power cord. Also try replugging the audio cable from the speaker output.

How do I update the BIOS and drivers for the DS1000?

Go to Dell.com/support, enter your computer's service tag or model, and download the latest BIOS and Dell Dock DS1000 drivers. Install them before using the docking station to ensure proper recognition and performance.

The Ethernet port on the docking station is not working.

Check that the Ethernet cable is securely connected at both ends. Ensure the LAN/GBE option in BIOS is Enabled. Verify the Realtek Gigabit Ethernet controller is installed in Device Manager. Reinstall the Realtek Ethernet driver or update the BIOS from Dell.com/support.

Can I use the DS1000 with any USB-C port?

The Dell DS1000 only works with USB-C ports that support DisplayPort over USB-C or Thunderbolt 3. It is not compatible with all USB-C ports. Check your computer's specifications to ensure compatibility.

How do I install the VESA adapter plate?

Place the monitor face-down. Slide the tabs on the VESA plate into the slots on the monitor. Then insert the tabs on the VESA plate into the slots on the docking stand. Rotate the monitor to vertical to connect cables.

What should I do if the cable LED does not turn on?

Ensure the DS1000 is connected to AC power. Verify the computer is connected to the docking station. Try disconnecting and reconnecting the USB-C cable from the computer.

The video on the attached monitor is distorted or flickering.

Make sure the video cable is securely attached to the docking station. Reset the monitor to factory settings using its menu. Alternatively, disconnect the monitor from the docking station and power it off/on to reset.

USER MANUAL DS1000 DELL

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2016 - 03

Rev. A00

Contents

1 Introduction......4

Important information....4

2 Before you begin....5

Package contents....5

Identifying components and features....6

3 Setting up the docking stand....9

Installing the stand riser assembly....9

4 Configuring the Intel HD Graphics utility.... 16

5 Technical specifications.... 19

Display resolution....21

6 Troubleshooting the Dell Dock with Monitor Stand DS1000....22

Symptoms and solutions.... 22

7 Contacting Dell.... 25

1

Introduction

The Dell Dock with Monitor Stand DS1000 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.

Important information

Update your computer's BIOS and the Dell Dock with Monitor Stand DS1000 drivers to the latest versions available at Dell.com/support before using the docking station. Older BIOS versions and drivers could result in your computer not recognizing the docking station or not functioning optimally.

2

Before you begin

Package contents

Your docking stand ships with the following components. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing.

The components shipped are:

• Stand riser
• Riser front cover
• Docking base with USB Type-C cable
• Power cord
  • VESA adapter plate set
  • Safety, Environmental, and Regulatory Information
• Quick Setup Guide
  • Important Information Tech Sheet

Identifying components and features

Figure 1. Identifying components and features — Side panel

Figure 2. Identifying components and features — Back panel

Icon I/O ports and button

Network connector (RJ - 45)

VGA port

HDMI port

Line-out connector

USB type-C connector to connect to the computer

Combo cable to the monitor consisting of the power cable, USB 2.0 cable, and the display cable.

Setting up the docking stand

Installing the stand riser assembly

1. Open and pull the screw handle on the stand riser to loosen the screw.

graph TD
    A["Device with socket"] --> B["Inserted socket"]
    B --> C["Step 1: Inserted socket with orange arrow"]
    C --> D["Step 2: Inserted socket with black arrow"]
    D --> E["Step 3: Inserted socket with orange arrow"]

1. Insert the stand riser assembly onto the tab on the docking stand.

Diagram showing a device being inserted into a clip, with an orange arrow indicating the insertion direction (no text or symbols present)

1. Open the screw handle and rotate it to lock the screw into place.

1. Route the cables through the cable routing channel and insert the cable holder into the slot on the stand riser assembly.

1. Align the tabs on the stand riser cover with the slots on the stand riser assembly and insert it into the slots.

Line drawing of a device with cable and plug, no text or symbols present

1. Insert the cable clip into the slot on the back of the VESA cover and rotate it to lock the cable clip into place.

Diagram of a cable device with connectors and wiring, showing three stages of cable connection (no text or symbols)

1. Place the monitor face-down and slide the tabs on the VESA plate into the slots on the monitor.

3D diagram of a device with connectors and cables, no visible text or symbols

1. Insert the tabs on the VESA plate into the slots on the monitor.

3D diagram of a device with connectors and cables, no visible text or symbols

1. Rotate the monitor to the vertical position to connect the cables.

Illustration of a computer monitor with an attached stand and cable, showing orange curved arrows indicating rotation or direction (no text or symbols present)

1. Connect the cables to the monitor.

1. Connect the power cable to the docking stand and a power source.

Diagram of a computer monitor connected to a power strip via cable, showing cable routing and a warning icon (no text or symbols present)

1. Connect the USB Type-C connector to the computer.

Line drawing of a laptop connected to a monitor, showing cable and cable connector (no text or symbols)

1. Turn on the monitor.

Line drawing of a laptop connected to a desktop computer with a hand interacting with it (no text or symbols present)

4

Configuring the Intel HD Graphics utility

If connecting two displays, follow these steps:

1. Click the icon list on the task bar.

1. Click the Intel HD Graphics utility on your taskbar as shown here.

1. Click Graphics Properties.

1. Click Display.

1. Click Display and select Multiple Displays.

1. Select your preferred Display Mode.

1. Select and arrange your displays to your preferred positions and then click Apply for the changes to take effect.

Technical specifications

Input standard USB Type-C

Power delivery on Up to 90 W

Dell computer

Video ports

• One DisplayPort (supports DP 1.2)
• One HDMI (supports HDMI 1.4a)
- One VGA port

I/O ports

• One headset connector
- One speaker out

USB ports

- Two USB 3.0 ports on the side panel (one with PowerShare)

NOTE: Ports with PowerShare support high current charging up to 1.5 A for BC 1.2 compliant devices.

- Two USB 2.0 ports on the back panel

Network port

• Gigabit Ethernet (RJ-45)

Table 1. LED indicators

Link speed indicators Ethernet activity indicator
10 Mb = Green Flashing Yellow
1000 Mb = Orange
1 Gb = Green + Orange

Temperature

• Operating: 0^ to 35^
• Non operating:
• Storage: -20^ to 60^
• Shipping: -20^ to 60^

Humidity

• Operating: 10% to 80% (non condensing)
• Non operating:
• Storage: 5% to 90% (non condensing)

- Shipping: 5% to 90% (non condensing)

Physical dimension

• Dimension — Base: 315 mm (12.4 inches) x 195 mm (7.7 inches) x 426 mm (16.7 inches)

• Weight — 2.8 kg (6.17 lb)

• Monitor weight — 2.2 kg to 5.7 kg (4.9 lb to 12.6 lb)

• Panel mount — Supports Dell Quick Release monitors, VESA adapter plate for use with any VESA-compliant monitor up to 27 inches

• Height adjustment range — 130 mm

• Tilt range — -5° to 21°

• Pivot range — 90° bidirectional

• Button — computer sleep/wakeup; computer power off

Minimum system requirements

• Microsoft Windows 10 (32-bit or 64-bit)

• Microsoft Windows 8.1 (32-bit or 64-bit)

• Microsoft Windows 8 (32-bit or 64-bit)

• Microsoft Windows 7 (32-bit or 64-bit)

• 1 GB memory

• 1.6 GHz of dual-core Central Processing Unit (CPU)

• 30 MB of free space on the hard drive

AC power input voltage/current

AC 100-240 V

3.3 A-2.2 A

Standby power (without power)

<1.0 W

Display resolution

Table 2. Maximum resolution and refresh rate supported on your display

Support max dual display output
	D	HDMI	ICI
	1920 x 120060 Hz	1920 x 120060 Hz	Not applicable
	1920 x 120060 Hz	1920 x 120060 Hz	Not applicable
	1920 x 120060 Hz	Not Applicable 1920 x 120060 Hz
	Not applicable 1920 x 120060 Hz		1920 x 120060 Hz
	3840 x 216030 Hz	Not applicable Not applicable
	Not applicable 3840 x 216030 Hz		Not applicable
	Not applicable Not applicable 1920 x 120060 Hz

NOTE: Resolution support is also dependent on the Extended Display Identification Data (EDID) resolution of your monitor.

Troubleshooting the Dell Dock with Monitor Stand DS1000

Symptoms and solutions

NOTE: The Dell Dock with Monitor Stand DS1000 only works with DisplayPort over USB-C or Thunderbolt protocols and is not compatible with all USB-C ports.

Table 3. Symptoms and solutions

Symptoms Suggested solutions
No video on the monitors attached to the HDMI, DP cable, or the VGA port on the docking station.	·Ensure that the computer is connected with the docking station to disconnect and reconnect to the docking station.·Ensure that the:– Video cable attached to the panel is tightly secured to the video port in the docking station– Monitor's display output setting is set to the correct output.·This may be due to the monitor(s) supporting higher resolutions than docking station is able to support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60 Hz for both the monitors.·If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor.·If your monitor is connected to a docking station, then the video output on your computer may be disabled. Consult your computer's user manual or contact your computer manufacturer for assistance on enabling this feature.
The video on the attached monitor is distorted or flickering.	·Make sure the video cable attached to the monitor is tightly secured to the video port in the docking station.·When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on to reset.
The video on the attached monitor is not displaying as an extended monitor.	Make sure the Intel HD Graphics software is installed in the Windows Device Manager.Open the Intel HD Graphics Control Panel and go to theMultiple Displayscontrol to set the display to the extended mode.
The audio connector is not functioning or there is a lag in the audio.	Ensure that the correct playback device is selected in the computer.If your BIOS setup has an Audio Enabled/Disabled option, make sure that it is set toEnabled.The most likely cause of audio output problems on the docking station is a bad audio-out connector. First try powering off and then powering on the docking station. If that fails, try to replug in the audio cable to the docking station from the external speaker output.
The USB ports are not functioning on the docking station.	Ensure that the computer is connected with the docking station. Try to disconnect and reconnect again with the docking station.If your BIOS setup has a USB Enabled/Disabled option, make sure that it is set toEnabled.Check the USB ports. Try plugging the USB device into another port.Please check if the plugged device is shown in the Windows Device Manager.
The HDCP content is not displayed on the attached monitor.	The docking station does not support HDCP content.
The LAN port is not functioning.	Ensure that the Ethernet cable connections are secured at the firewall and the hub or workstation.If your BIOS setup has a LAN/GBE Enabled/Disabled option, make sure that it is set toEnabled.Make sure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager.Please reinstall the Realtek Ethernet Driver or update your BIOS from Dell.com/support.
Cable LED is not ON after it is connected to your host.	Ensure that your DS1000 is connected to AC.Ensure that the computer is connected to the docking station. Try to disconnect and reconnect again with the docking station.
USB port does not function in pre-OS environment.	If your BIOS has a USB/Thunderbolt Configuration page, please make sure that the following options are checked:Enable USB Boot SupportEnable External USB Port3. Enable Thunderbolt Boot Support
PXE boot on dock does not function.	If your BIOS has an Integrated NIC page, please selectEnabled w/PXE.If your BIOS has a USB/Thunderbolt Configuration page, please make sure that the following options are checked:a. Enable USB Boot Supportb. Enable Thunderbolt Boot Support
USB Boot does not function.	If your BIOS has a USB/Thunderbolt Configuration page, please make sure that the following options are checked:1. Enable USB Boot Support2. Enable External USB Port3. Enable Thunderbolt Boot Support

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.