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USER MANUAL Cyclone 8000 Tempest
Cyclone Projector Enclosures

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Heater Fan On Relay Temp DMX Lamp TEMPEST ESC OKTempest Lighting, Inc.
13110 Saticoy Street, Unit C
N. Hollywood, CA 91605, USA
Tel +1 818 787 8984
Fax +1 818 982 5510
info@tempestlighting.com
www.tempest.org
For all Cyclone projector enclosures manufactured after June 2013

Including Cyclone HUSH Enclosures
In the interest of continuous product improvement, the information in this document is subject to change without notice. Neither Tempest Lighting, Inc. nor its representatives or agents may be held liable for expense or injury arising from it.
© Tempest Lighting Inc. All Rights Reserved
August, 2013
Table of Contents
1 Introduction....5
Dimensions, Weights and Projector Fit....6
2 Installation....8
Safety and Warnings 8
Planning....9
Mounting 10
Stacking Cyclone Enclosures....11
Cyclovator Tilt Kit 12
3 Wiring....16
One or Two Power Circuits? 17
Single Feed Operation (factory default) 18
Split Feed Operation 18
Power Connections 19
Cyclone 840B Ballast Enclosure 21
4 Digital Enclosure Control - DEC3.3 ^TM with Goldilocks ^TM 24
DEC3.3 Schematic 25
DEC3.3 Main Functions.... 26
Factory Settings - Basic Mode 26
Operating Modes 27
DEC3.3 Control Parameters.... 28
DMX Connections.... 29
Remote Device Management (RDM) 30
Control Interface 31
RDM Monitoring and Configuration.... 35
Firmware Upgrade over RDM.... 36
5 Mounting the Projector 37
Airflow Chimneys.... 40
Christie Roadie HD35K Projectors 41
6 Closing up the Enclosure 42
7 Operation....43
8 Routine Maintenance.... 44
Air Filter Replacement 45
9 Troubleshooting.... 46
10 Limited Warranty 47
11 Tempest Product Support 48
CE
CERTIFICATE AND DECLARATION OF CONFORMITY FOR CE MARKING
Tempest Lighting, Inc.
13110 Saticoy Street, Unit C, North Hollywood, CA 91605, USA t: +1 818 787 8984 f: +1 818 982 5770 e: info@tempestlighting.com www.tempest.org
Tempest Lighting, Inc. declares that their
Cyclone Projector Enclosure Series 8xxx.xxx
complies with the Essential Requirements of the following EU Directives:
Low Voltage Directive 2006/95/EC
Test Report 60065-6500-01
Electromagnetic Compatibility Directive 2004/108/EC
Test Report 61000-6500-03
and further conforms with the following EU Harmonized Standards:
EN 60065 : 2002
Test Report 60065-6500-01
EN 60529:2001-2002
Test Report 60529-6500-02
EN 61000-6-3:2007+A1:2011
Test Report 61000-6500-03
EN61000-6-1:2007
Test Report 61000-6500-03
EN55015:2006+A2:2009
Test Report 61000-6500-03
Dated: 1 ^st October, 2010
Position of signatory: President
Name of Signatory: Tim Burnham
Signed below:
on behalf of Tempest Lighting, Inc.

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Lindwood
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INTERTEK ETL CM LISTED USThis is to certify that the following products
8000.US Series Cyclone 8000 Projector Enclosure, 230V
8200.US Series Cyclone 8200 Projector Enclosure, 230V
8400.US Series Cyclone 8400 Projector Enclosure, 230V
Have been tested and approved to standards UL 508 (electrical) and UL 50 (environmental), as NEMA 3R enclosures, for use in the United States and Canada.
This declaration is made by the manufacturer
Tempest Lighting, Inc.
13110 Saticoy Street, Unit C
North Hollywood, CA 91605, USA
This declaration is based on tests that were conducted on the submitted samples of the above mentioned products.
Listing Report No. 3198609LAX-001a refers.
Dated: December 12th, 2010 Signature . . . . . . . . . . . Tempest Lighting Inc
Tempest Lighting, Inc.,
13110 Saticoy Street, North Hollywood, CA 91605, USA www.tempest.org info@tempestlighting.com
t: +1 818 787 8984
f: +1 818 982 5582
1 Introduction
Products Covered by this Manual
| 8000 Series | Cyclone 8000 |
| 8100 Series | Cyclone 8100 |
| 8102 Series | Cyclone 8102 |
| 8120 Series | Cyclone 8120 |
| 8200 Series | Cyclone 8200 |
| 8210 Series | Cyclone 8210 |
| 8400 Series | Cyclone 8400 |
| 8450 Series | Cyclone 8450 |
| 840B Ballast Enclosure* | |
| 8500 Series | Cyclone 8500 |
| 8600 Series | Cyclone 8600 |
Notes: xx = Part # suffix .US for North American 208V electrical systems
Xx = Part # suffix .IN for European 230V electrical systems
'Series' includes Outdoor, HUSH, Landscape, Portrait and Custom models
* Ballast Enclosure for Christie HD35K and D4K35 projectors
Using This Manual
Please read this manual in its entirety before starting work. All the information contained is important, and should be read carefully before proceeding. Heed all warnings and advisories.
Icon Key:
① Valuable information
√ Electrical Warning
Safety Information
Dimensions, Weights and Projector Fit
Cyclone Outdoor Dimensions
Note: Cyclone HUSH dimensions are the same, except that there are no exhaust cowls on HUSH models.

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Air inlet Filters/Louvers Tempered optical glass projection window C E A B Exhaust Cowls (Outdoor models only) DEC User Interface Signal and Power conduit entries (Outdoor models) Note: You must allow at least 4"/100mm clearance top and each side for airflow and lotches| DIM A | DIM B* | DIM C | DIM D | DIM E | Weight | Typical Projector Type | |
| 8000 | 44"/112cm | 48"/122cm | 22"/56cm | 28"/71cm | 16"/40.6cm | 175lb/80kg BARCO HDX | |
| 8100 | 44"/112cm | 48"/122cm | 17"/43cm | 34"/86cm | 16"/40.6cm | 160lb/73kg | Panasonic PT-DS21K, DP Titan Quad |
| 8102 | 44"/112cm | 48"/122cm | 31"/79cm | 34"/86cm | 16"/40.6cm | 220lb/100kg | TWO x Panasonic PT-DS21K |
| 8120 | 44"/112cm | 48"/122cm | 20"/51cm | 34"/86cm | 16"/40.6cm | 185lb/84kg | Panasonic PT-EX16K |
| 8200 | 54"/137cm | 58"/147cm | 26"/66cm | 34"/86cm | 16"/40.6cm | 220lb/100kg | Christie Roadster |
| 8210 | 54"/137cm | 58"/147cm | 30"/76cm | 36"/91cm | 16"/40.6cm | 230lb/105kg | BARCO FLM, HDF |
| 8400 | 70"/178cm | 74"/188cm | 33"/84cm | 34"/86cm | 16"/40.6cm | 320lb/145kg | Christie Roadie HD35K |
| 8450 | 70"/178cm | 74"/188cm | 33"/84cm | 34"/86cm | 16"/40.6cm | 320lb/145kg | Christie D4K35, CP2210/20 |
| 840B | 31"/79cm | 34"/86cm | 26"/66cm | 24"/61cm | 8"/20.3cm | 65lb/30kg | Christie 35K Ballast Enclosure |
| 8500 | 61"/155cm | 65"/165cm | 36"/91cm | 38"/97cm | 16"/40.6cm | 330lb/150kg | BARCO HDQ 40K |
| 8600 | 70"/178cm | 74"/188cm | 39"/99cm | 34"/86cm | 16"/40.6cm | 350lb/159kg | Sony SRX-R320 |
* Does not apply to HUSH models
Open Slide and Door Dimensions

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B A B| A B | ||
| 8000, 8100 Series, 8102 | 36"/92cm | Same as height, Dim C, previous page |
| 8200 Series | 38"/97cm | Same as height, Dim C, previous page |
| 8400 Series | 56"/142cm | Same as height, Dim C, previous page |
2 Installation
Safety and Warnings
These warnings are for your protection. Failure to comply may result in serious injury or death. Tempest Lighting, Inc. assumes no responsibility for damages or injury incurred by misuse or mishandling of product.

Do not attempt to install or operate the enclosure before fully reading and understanding this manual

Never allow anyone who has not read this manual to open the enclosure or perform maintenance on the projector within.

Never leave the enclosure unattended when open.

Always make sure all bolts and latches are tight and safety locks are in place after performing any form of maintenance on the unit.

Do not open any electrical boxes until power has been shut off to all supply lines to the enclosure (including the one powering the projector).

Do not open the enclosure in wet weather.
Planning
i Snow clearance:

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MINIMUM 24"/60cm① Observe the following MINIMUM clearances around enclosure for access and ventilation.

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4"/10cm * Same as height, + 2"/5cm 4"/10cm * Same as height, + 2"/5cm
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4"/10cm* Note: Side clearance must be doubled when two enclosures are mounted side by side
Mounting
The Cyclone enclosure is provided with a pair of stainless steel Unistrut channels on the enclosure base, for mounting to your structure. You may use standard Unistrut accessories, or purchase mounting kits from Tempest Lighting – four kits are required per enclosure.
① Each Enclosure must be mounted with FOUR points.
① 8400 and up must be mounted with SIX points when suspended from a structure.
① All mountings must be made using the two Unistrut channels on the base of the enclosure.
(i) Tempest Lighting recommends the use of stainless steel mounting hardware.
IMPORTANT SAFETY NOTICE:
Installer must ensure that all mounting points are secure and conform to local safety regulations. Tempest Lighting Inc. accepts no responsibility for damage or injury arising from inappropriate or unsafe installation.
These mounting accessories are available from Tempest:

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Pure diagram of a mechanical or electrical component with no text, numbers, or symbols4900.MB Stainless Steel Unistrut channel nut, bolt and washer. Four required per enclosure (6 when suspending Cyclone 8400 and up)

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Technical line drawing of a mechanical clamp or bracket assembly (no text or symbols)4900.MC Stainless Steel Unistrut channel nut, bolt and pipe clamp, for pipes 1.5" (38mm) to 2" (50mm) OD. Four required per enclosure (6 when suspending Cyclone 8400 and up)
4925.MC Stainless Steel Unistrut channel nut, bolt and pipe clamp, for pipes 2" (50mm) to 2.5" (64mm) OD. Four required per enclosure (6 when suspending Cyclone 8400 and up)
Stacking Cyclone Enclosures
Cyclone enclosures may be stacked, using the Cyclone Stacking Kit accessory.
Item # 8000.SK

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4"/10cmCyclovator Tilt Kit
Cyclone enclosures are often used on video mapping projects where the angle of the projected beam needs to be more than the projector's lens shift range. The Cyclovator Tilt Kit allows the projector to be tilted up to 80° up or down, and then returned to horizontal for servicing.

IT IS A SAFETY REQUIREMENT that the projector only be slid out of the enclosure for service when the enclosure is horizontal. Many of the projectors used in Cyclone enclosures are very heavy, and it is DANGEROUS to slide them when the enclosure is set at an angle.

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Diagram showing a green checkmark over a machine and a red X symbol over a document or folder, likely indicating approval or cancellation.Installing the Cyclovator
- Cyclovator must be bolted securely to a solid structure or a concrete pad, using 12 " or M12 stainless steel hardware. Four fixing holes are provided in the Cyclovator base.
- The Cyclone enclosure bolts to the Cyclovator using six 5/16" stainless steel bolts provided. The bolts drop through the enclosure base and screw into threaded inserts in the Cyclovator arm.
- Using the hand crank, adjust the Cyclovator to the desired angle for the projection show.
- Loosen the set screw and slide the locking collar on the threaded rod to make contact with the Acme nut in the Cyclovator arm, and tighten the set screw. This is the show position stop.
- Now you can lower the enclosure to horizontal for service and return it accurately to the show position.

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Cyclovator Arm Acme Nut Locking Collar Hand Crank Fixing Point (x 4)Cyclone HUSH Enclosures
Cyclone HUSH enclosures must be provided with an exhaust duct for exhaust air, from the top of the enclosure to a location where the noise of the Cyclone fans will not be heard. This is usually an insulated ceiling void, drop ceiling, an adjoining room, or an outside wall.
The exhaust duct is normally installed by an air conditioning installer, and rated for airflow as follows:
Cyclone 8000, 8100 HUSH 500cfm 0.25m³/s
Cyclone 8200 and up 1,000cfm 0.50m³/s
The Cyclone HUSH enclosure is supplied with a fan plate to be mounted at the far end of the duct. Installer must provide a 3-conductor flexible cable rated at 250VAC, 10 Amps, conforming to local electrical standards, to connect the fan plate to the Cyclone DEC controller, and pulled either through the duct or in a separate electrical conduit.

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Power and Signal Conduit Entries Cyclone 8200 HUSH for Christie Roadster Exhaust Duct (by others) size for 500cfm/0.25m³/s (Cyclone models <8200), 1,000cfm/0.50m³/s (Cyclone models 8200 and up). Cyclone attaches to building structure via Unistrut rails on enclosure base. Remote Fan Plate (included). Fan cable runs back to Cyclone controller through exhaust duct Air inlet Filter/Louver.Cyclone HUSH Enclosure Top Surface Dimensions
Smaller HUSH Enclosures (8000, 8100 Series)

FRONT
BACK
Cyclone HUSH Remote Fan Plate

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[457] 18.00 [432] 17.00 [457] 18.00 [432] 17.00 [457] 18.00 [432] 17.00 [229] 9.00 [254] 10.00 φ0.20[5] THRU φ0.20[5] THRU [70] 2.74 [71] 2.78 Remote 2-Fan Plate Cyclone 8000, 8100 SeriesRemote 4-Fan Plate
Cyclone 8102
Cyclone 8200 and up
- Install the Remote fan plate at the end of the exhaust duct, with the airflow direction AWAY from the Cyclone enclosure. See illustration on p12
- Connect a 3-conductor wire rated at 10 Amps, 250 Volts to the terminals on the Remote Fan Plate.
- Pull the Fan wire through the duct to the Digital Enclosure Control (DEC) controller in the Cyclone enclosure.
- Terminate the fan wire to the DEC FAN 1 and Earth (Ground) Terminals as shown here:

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10A ZA SPLIT | 24V HAINS HEATER FANS FANS2 Fan Wire (European color codes shown here)3 Wiring
All electrical work must be carried out by a properly licensed electrician, in compliance with local electrical standards. Failure to observe this point will void the factory warranty for the Tempest Enclosure.
1 Switch off power to the branch circuit, carefully following lockout and tag-out procedures. Failure to do so could cause serious injury or death.
2 You will need two electrical junction boxes, located within a short distance from the enclosure, one for power, one for signal (usually CAT5). Use outdoor-rated flexible conduit between the box and the enclosure, to allow for the back door to open.
3 AC and signal circuits must be wired in separate conduits.

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208VAC or 230VAC Picture Source AC Power SignalFlexible Conduit
Conduit Entry Holes
1 .875"/22.2mm for AC power
2 .875"/22.2mm for Data (CAT5 or fiber)
3 2"/50.8mm for pre-wired signal cables with large connectors.
Conduit Entries may be fitted with flexible conduit fittings or cable glands (not included)
Conduit Entry Holes - 8400 Model (for Christie Roadie)

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Pure electrical circuit lines without any symbolsA
A
B
B
C
C
The smaller conduit entry holes (A) accept US 12 " conduit fittings, and international 20-22mm (OD) conduit fittings.
The larger entry holes (B) accept 2"/50mm OD fittings for signal cables with larger molded connectors.
The CamLok Connectors (C) are for the DC ballast cables.
One or Two Power Circuits?

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1Single Feed

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1 2 ~ ( ) ( )Split Feed
Tempest enclosures may be wired on single or double line supplies. On a single feed, both enclosure and projector are permanently on. With a split feed supply, you can switch off the projector when not in use, while the enclosure continues to protect it 24/7.
Single Feed
Enclosure and projector are permanently on.
Enclosure and Projector must be rated for the same voltage.
Supply must be rated for projector current plus 150 watts.
Supply must be permanently ON.
Split feed
Enclosure power must be permanently ON.
Projector power may be switched off.
Enclosure power must be rated for 1150W
Projector power must be rated for the projector (see projector manual).
Projector and enclosure power must be same voltage.
Single Feed Operation (factory default)
Enclosure and projector share the same electrical circuit.
Circuit must be powered ON 24/7.
Connect incoming power to the terminals labeled MAINS:

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EARTH MAINS HATERELN
(E) Earth/Ground
(L) Live
(N) Neutral

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1Split Feed Operation
Enclosure and projector have separate electrical feeds.
The enclosure circuit must be powered ON 24/7.
When splitting the feeders, both circuits should be on the same phase and at the same supply voltage.

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Close-up of a hand using tweezers to inspect electronic components on a green circuit board, with visible labels like 'EARTH', 'MAINS', and 'HEATED'.
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SPLIT E L N Projector Power E L N Enclosure Power1 Use a wire cutter to cut the copper links on the DEC3.2 board in four places.
2 Connect incoming ENCLOSURE power to the terminals labeled MAINS. This supply MUST be maintained 24/7.
(E) Earth/Ground
(L) Live
(N) Neutral
3 Connect incoming PROJECTOR power to the terminals labeled SPLIT:
(E) Earth/Ground
(L) Live
(N) Neutral


Power Connections
IMPORTANT
Tempest enclosures are supplied for either 120VAC 50/60Hz, or 208-240VAC, 50/60Hz operation. Tempest Lighting is not liable for damage or failure to operate correctly due to connection to an inappropriate electrical supply.
ALL ELECTRICAL CONNECTIONS MUST BE UNDERTAKEN BY A QUALIFIED ELECTRICIAN, IN COMPLIANCE WITH LOCAL NORMS AND STANDARDS.

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690010 Cut here for split supply operation Projector receptacle Projector Supply (split mode) Enclosure Supply (100-250VAC 50/60Hz) LANP SPLIT EARTH MAINS HEATER FANS1 FANS2 Fan 1 Fan 2 Heater(s)Note: wire colors may differ depending on applicable electrical standards. European wire colors are shown here.
IMPORTANT: MAKE SURE THAT TERMINAL SCREWS ARE FULLY BACKED OUT BEFORE INSERTING WIRES.
Auxiliary Power Outlet
An auxiliary IEC power outlet is provided for any auxiliary equipment needed (routers, CD players etc) in the enclosure. Wiring is different dependent on electrical standard:
North America (208 volt Cyclone enclosures with .US part # suffix)
AUX receptacle is UNWIRED. Installer should run a separate 120V supply to back of IEC C14 receptacle. Receptacle is rated 250V, 10 Amps in Europe, 15 Amps North America.
International (230 volt Cyclone enclosures with .IN part # suffix)
AUX receptacle is wired in parallel with the projector outlet (NEMA 30 Amp or IEC C19).

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AUX POWER IEC C14 (rewireable plug supplied) PROJECTOR (connector type varies dependent on projector type and power)Note: Projector Connector
Cyclone 8000 and 8100 Series enclosures are provided with IEC C19 projector power outlets.
Cyclone 8200 enclosures and up are equipped with NEMA (US-style) 30 Amp 250 Volt Twistlock receptacles (NEMA L6-30). For shipments outside North America a mating plug is supplied for wiring to the projector power cable.
Cyclone 840B Ballast Enclosure
Christie Roadie and some Christie Cinema Projectors require a separate Ballast, which is too large to fit inside the projector enclosure.

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Up to 100 ft. Cables Lamp Ballast (7kW)Christie allows 100'/30m of DC cable between the ballast and the projector. For outdoor installations when it is not possible to house the ballast in a convenient equipment room, a Cyclone 840B ballast enclosure must be used.
As well as the ballast cables there are two DB15 signal cables and one IEC C14 auxiliary power cable that must be connected between the ballast and the projector.
NOTE: The 840B Ballast enclosure comes with 10'/3m DC pigtails to connect to the Cyclone projector enclosure. If you are using the 840B you do NOT need to purchase DC cables from Christie.

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Signal and Aux Power conduit entry (2"/50.8mm) AC Power conduit entry (1"/25.4mm)10'/3m DC Pigtails. Note: Camlok connectors for Roadie projector, Ring Lugs for Cinema projectors
Power Connections to 840B Enclosure
The 840B enclosure requires a three phase 208V supply in North America, and a 3-phase + neutral 380-415V supply in 230V countries.
- Remove the enclosure cover and the DEC Cover inside the enclosure. Loosen the two knurled nuts and slide the cover up. Ballast Power

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Dec Cover two knurled nuts Ballast Power Receptacle Knurled knobs DEC Cover to the terminal- Connect the incoming power cable to the terminal block mounted on the DEC chassis.

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Electronic circuit board with wiring and components, no visible text or symbolsPHASE 1
PHASE 2
PHASE 3
GROUND
Note: US System shown here. International Systems will also have a Neutral connection.
-
Replace the DEC Cover
-
Place the Christie Ballast in position and secure in place with the tie-down strap provided

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Tie-down Strap Ballast Interlock Connectors- Plug the ballast power cable into the 3-phase Ballast Power receptacle provided
- Plug the two Camlok tails into the ballast. BE SURE TO TWIST CLOCKWISE to make a good connection.
- Connect the two Interlock cables to the Ballast D-Connectors and connect Aux power to the projector to the Ballast Aux power outlet.
- Replace the Enclosure cover.
4 Digital Enclosure Control - DEC3.3 ^TM with Goldilocks ^TM

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Heater Fan On Relay Temp DMX Lamp TEMPEST Lamps NR ESC OKDEC3.3™ – that's Digital Enclosure Control, third Generation, revision 3 – is the brain of your Tempest enclosure. It will maintain the internal environment in a comfortable temperature and humidity range, and prevent condensation – the real killer of outdoor equipment. DEC3.3 monitors internal temperature, humidity and lamp current at all times, and uses this information to control the enclosure's lamp relay, fan(s) and heater(s). It can report back over the DMX cable, using the RDM protocol (Remote Device Management) if desired.
From summer 2013 DEC is running Tempest's new Goldilocks ^™ operating system (patents pending). A completely new OS, Goldilocks analyzes temperature and humidity trends, targeting and maintaining safe ranges, and acting to prevent condensation before it happens. Goldilocks is also much more energy-efficient than previous generations, so your equipment is always in the Goldilocks zone, and you save money too.
DEC3.3 Schematic

flowchart
graph TD
A["AC Supply (must be on at all times)"] --> B["Split Feed (optional)"]
B --> C["Cut the links for split feed operation"]
C --> D["IN INOUT OUT"]
D --> E["DMX/RDM – RS485 (Optional)"]
E --> F["Sensor"]
F --> G["AC Heater(s)"]
G --> H["AC Fan(s)"]
H --> I["Sensor"]
I --> J["AC Supply"]
style A fill:#f9f,stroke:#333
style B fill:#ccf,stroke:#333
style C fill:#cfc,stroke:#333
style D fill:#fcc,stroke:#333
style E fill:#cff,stroke:#333
style F fill:#ffc,stroke:#333
style G fill:#cfc,stroke:#333
style H fill:#fcc,stroke:#333
style I fill:#ffc,stroke:#333
Which Controller?
The following Table shows which controller is used in different types of Tempest Enclosure. This section does NOT apply to enclosures with Tempest MiniDEC™ Control
| Enclosure | Type | DEC3.3/Goldilocks | MiniDEC |
| Blizzard | Indoor | ■ | |
| HUSH | ■ | ||
| Outdoor | ■ | ||
| Cyclone HUSH | ■ | ||
| Outdoor | ■ | ||
| Thunder | Outdoor | Special order | ■ |
| Tornado | Outdoor | ■ | |
| Twister | Outdoor | ■ |
DEC3.3 Main Functions
1 Sense current to projector (lamp on/off)
2 Record lamp hours
3 Monitor temperature and humidity inside Enclosure
4 Maintain temperature at safe operating level
5 Maintain relative humidity within safe limits
6 Prevent condensation
7 Isolate projector in case of unsafe temperature
8 Report status over RDM
9 (Optional) remote projector relay control over DMX
DEC3.3 constantly monitors the following parameters:
- Projector/Luminaire power
- Line Voltage
- Temperature
- Humidity
DEC 3.3's patented Goldilocks™ algorithm uses a combination of heaters and fans to maintain a safe operating temperature and a safe relative humidity level that will not allow condensation to take place.
As air is heated it is able to support more moisture without condensing, so Goldilocks uses heat to raise the air temperature inside the enclosure in the event that relative humidity approaches dewpoint.
Factory Settings - Basic Mode
In most applications, DEC3.3 will operate correctly with its factory default settings, in Basic operating mode.
You do not need to do anything. Please skip to the Power Connections section below.
If your needs are more complex, read on.
Operating Modes
DEC3.3 may operate in one of four modes, set using either the Front Panel or by RDM control. In all configurations, the projector inside the enclosure may also be an RDM enabled device.
Basic Mode (factory setting)
- Standard temperature settings
• DMX and RDM disabled
• Best for standalone operation
Monitor Mode
- As Basic mode, plus:
• RDM status reporting - RDM configuration – settings may be changed remotely or at the enclosure control panel
• DEC3.3 does not require a DMX signal to operate
Control Mode
- As Basic mode, plus:
• Enclosure functions as a 1-channel DMX device, with remote control of the lamp relay - DMX level > 75% enables normal relay operation (normally ON)
- DMX level < 25% disables normal relay operation (relay turns OFF)
This allows you to force a hard reset of the lamp relay in the event of a projector malfunction - Control mode is recommended for show control applications, but can be risky in live show operation, since the DMX slot used for the enclosure MUST be kept high to prevent the lamp relay from opening.
Service Mode
• For trained service personnel only
- Normal operation is suspended and the enclosure functions as a 3-channel DMX device:
○ Lamp Relay (Slot 1)
- Fans (Slot 2)
o Heater (Slot 3)
- Service mode is ONLY for troubleshooting – DO NOT use Service mode for normal operation.
DEC3.3 Control Parameters
Temperature and Humidity Ranges:

other
| Temperature Range | Relative Humidity (%) | Heating (s) | | ----------------- | --------------------- | ---------- | | Low | 50-90% | - | | High | 80% | + | | Upper | 35-50% | - | | Trend | - | - | | Ideal | - | - | | Lower | 0-10°C | - | | Trip Temp | 55-70°C, Default 60 °C | - |Notes:
1 In moving light enclosures the temperature sensor is located in the exhaust airflow. Temperatures shown may be higher than those around the projector.
2 We recommend using the factory default settings for several weeks or months before making any changes. In most cases they will not be necessary.
Max Humidity Range 50-90%, Default 80%
The threshold at which air inside the enclosure is heated to raise dewpoint and prevent condensation. Setting a higher Max Humidity is not a bad thing in high-humidity climates. Setting the Max Humidity too low will result in unnecessary heating and excessive energy use. So set the Max Humidity at the top end of the relative humidity likely to be experienced on site.
DMX Address Range 001-510, Default 001
Sets the DMX address for the lamp relay control. (See also DMX Response)
Set Temp Units Display Degrees Celsius or Fahrenheit. Default Celsius
Note that temperature settings must always be Celsius.
Lamp Hours Default 0000
Counts lamp hours – you must reset to zero when changing lamps.
Lamp On Point The lamp current at which DEC detects the projector/luminaire lamp is running. Default is 1 Amp, which allows for equipment fans and power supplies to run without changing the air in the enclosure. Lamp on point may be set in 0.2 Amp increments between 0.2 Amps and 2.0 Amps.
DMX Connections
DMX refers to USITT DMX512, a commonly used control protocol in the entertainment industry, running over RS485. Consult USITT DMX installation guidelines when laying out a system, or employ a qualified DMX system integrator.
A DMX network will be required if:
a) The projector inside the enclosure requires a DMX control signal
b) You wish to monitor the enclosure using RDM
c) You wish to control the enclosure lamp relay over DMX
DMX Terminations
Note: DMX will not normally be used in projector installations.
Pinout: (1) Ground, (2) Data -, (3) Data +.

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DMX OUT to next DMX device DMX IN from outside world 010059DMX Connectors:
1 DMX IN from network
2 DMX OUT to projector (or to network if not controlling projector)
3 DMX IN from projector
4 DMX OUT to network
Note: If the enclosed equipment does not use DMX, then connector (2) on the controller is DMX OUT for the enclosure.
DMX Line Terminations
DMX cable runs must be terminated at the far end of the cable run with a termination resistor as detailed in the DMX512 standard.
DMX terminal Pinout Detail

+ - G
DMX OUT

+ - G
DMX IN
LIGHT

+ - G
DMX OUT

+ - G
DMX IN
LIGHT
The individual equipment installed inside the Tempest enclosures must NOT be terminated. It is recommended that any line termination is done using the 3-pin terminal connector fitted to the DEC3.3 control circuit board.
Remote Device Management (RDM)
RDM refers to ANSI E1.20, a control protocol in the entertainment industry used for device configuration and monitoring, and essentially an “extension” of DMX512. The use of RDM is optional, and uses the same RS485 cable connection as DMX512, so no additional wiring is required if DMX is already present. The user must ensure that any DMX splitters or other routing devices used are RDM operable as well as DMX use. Tempest strongly recommends working with a qualified RDM system integrator when designing an RDM network. Go to www.tempest.org for contact information.
RDM and RDM Integration
DEC3.3's RDM implementation allows system integrators to remotely configure, control or monitor DEC3.3 attributes, including:
- Relative Humidity
- Air Temperature
- PCB Temperature
- Lamp Current
- Elapsed Lamp Hours
- Lamp Relay Status
- Fan Relay Status
- Heater Relay Status
- DMX Status
- DMX Start Address
• DMX Personality (RDM Mode) - Device Type
- Device Label
- Software Version

RDM is an effective and powerful tool for commissioning and monitoring an installation, particularly in large systems. For further guidance, please consult a qualified RDM system integrator. Tempest Lighting warrants
DEC3.3 to be compliant with the RDM standard, but is not an RDM systems integrator, and can offer only basic guidance on RDM utilization.
Control Interface

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Heater Fan On Relay Temp DMX Lamp TEMPEST ESC OKLED Indicators
| Heater ON (Green) | Heater is ON, to maintain lower temperature level or to prevent condensation | |
| Fan | ON (Green) | Lamp is ON,orTemperature is HIGH and Fan is cooling enclosure. Short burst when lamp off indicates fan moving air to stabilize temp/humidity |
| Lamp On | ON (Green) | Current sensing shows lamp is ONLamp hour counter is running |
| OFF | Current sensing shows lamp is OFFLamp hour counter is not running | |
| Lamp Relay | ON (Green) | Lamp relay is closed (normal)Projector power receptacle is energized |
| ON (Red) | Lamp relay is open due to over-temperature event. Projector power receptacle is isolated. | |
| Temp | FLASHING(Green) | Temperature is below lower temp setting |
| ON (Green) | Temperature is in normal range | |
| ON (Amber) | Humidity is above target limit | |
| ON (Red) | Temperature is above top setting | |
| FLASHING (Red) | Temperature is above Trip levelProjector power is isolated | |
| DMX | OFF | DEC3.3 is in BASIC Mode - DMX not used.ORDEC3.3 is in Monitor or Control Mode and no valid DMX or RDM packet has been detected. |
| ON (GREEN) | Good DMX or RDM data packet received. | |
| ON (RED) | Control Mode: DMX Fail. A previously good DMX signal has failed.Monitor Mode: No RDM information being received (this is normal) |
Control Display
The display on the Control display provides additional status information, depending on the operating mode:
Basic Mode & Monitor Mode
28°C 47% 209V OFF
internal temperature, relative humidity line voltage, lamp status
DMX Mode & Service Mode
28°C 47% 209V OFF
internal temperature, relative humidity line voltage, lamp status
Alternating with:
DMX: 001 No DMX
DMX Start Address DMX Status
Control Interface Operation
The Control Interface is normally LOCKED.
To UNLOCK, hold ESC and OK together for 5 seconds.
You are now in the CONTROL MENU
Use ↑ ↓ to scroll up and down the menu.
Press OK to enter a menu item

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HEATER Ian On Relay Temp DMX Lamp ESC OKUse to set the item parameter, or to scroll to the next menu level.
Use ESC to go BACK, and OK to confirm settings ( ).
To LOCK, hold ESC for 5 seconds.
Menu will time out after ten minutes.
Control Menu
SET DMX OPTIONS
SET DMX MODE
From the Front Panel, this menu item allows the user to check (and if necessary change) the RDM mode.
BASIC Standalone operation, no DMX/RDM (factory default)
MONITOR Standalone, plus support for RDM remote configuration and monitoring
CONTROL Monitor, plus use of a single DMX slot to control Lamp relay
SERVICE Monitor, plus use of three DMX slots to control Lamp, Heater and Fan
Important: Please ensure that the DEC3.3 is NOT left in Service Mode.
SET DMX ADDRESS (in Monitor, Control or Service modes)
Select a DMX starting address in the range 001 to 510
1 - Lamp Relay
In Service Mode an addition two slots are available
2 - Fan Duty Control
3 - Heater Duty Control
Note that the DMX control is designed using a SAFETY pile-on Logic. So the DMX input can only override automatic settings within safe limits.
SET DMX CURVE
DMX Curves affect the way the fixture relay is controlled in Control Mode.
DMX levels are shown as %.
Response Curve 1 (default)
DMX level 0-25 Relay disabled (open)
DMX level 26-75 No change to relay status
DMX level 76-100 Relay enabled (normally closed)
Response Curve 2
DMX level 0-19 No change to relay status
DMX level 20-40 Relay disabled (open)
DMX level 41-59 No change to relay status
DMX level 60-80 Relay enabled (normally closed)
DMX level 81-100 No change to relay status
SET DMX RESPONSE
DMX Response sets a delay time before DMX Control Mode settings are acted on. Setting a response delay of a few seconds would prevent unintended fixture relay state changes in the event of a short accidental change in DMX level.
NOTE: from firmware revision 0.00.100, DEC holds last valid DMX level if DMX is interrupted.
Response Delay Values are:
No Delay (default), 1, 2, 5, 10, 15, 20, 30, 60 seconds.
SET TEMP UNITS
Choose to display temperature values in Celsius or Fahrenheit (default Celsius)
Note that temperature settings must be entered in Celsius.
SET TEMP RANGES
Set three temperature trigger points for Bottom, Top and Trip temperatures, in °C.
SET TEMP LOWER (minimum temperature to be maintained)
(default 0°C, permissible range 0-10°C).
SET TEMP UPPER (maximum desired temperature)
(default 40°C, permissible range 35-50°C).
SET TEMP TRIP (temperature at which load will be isolated - see note)
(default 60°C, permissible range 55-70°C).
Note: A thermal emergency is when enclosure ventilation fails with the lamp on, in which case the temperature will rise very quickly. To avoid nuisance tripping we recommend setting a higher Trip temperature, 60°C or above.
SET MAX HUMIDITY
(default 80%, permissible range 50-90%).
Set target maximum relative humidity level. This should be set at or a few % higher than the normal high humidity levels expected on site.
SET LAMP ON POINT
The lamp current at which DEC detects the projector/luminaire lamp is running. Default is 1 Amp, which allows for equipment fans and power supplies to run without changing the air in the enclosure. Lamp on point may be set in 0.2 Amp increments between 0.2 Amps and 2.0 Amps.
RESET LAMP HOURS
Reset each time you change the lamp in the projector/projector.
Make this a part of your maintenance instructions.
STATUS DISPLAY
View current status information, using the arrow keys to scroll through:
a) Humidity - relative humidity in %
b) Air temperature, in degrees C or F
c) PCB temperature (this will usually be significantly higher than air temperature)
d) Voltage - line Voltage reaching the DEC
e) Current being drawn by projector/light, in Amps
f) Lamp Hours elapsed since last reset
g) Firmware version
RDM Monitoring and Configuration
All the features accessible over the DEC3.3 control panel are also available over RDM. Just how this information is displayed will depend on the RDM interface used. These screen shots were taken running the GetSet program in Windows 7, and connecting to a DEC3.3 controller using a RDM TRI MK1 interface, Tempest part # 2000.190

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IEEE GetSet File Connection Options Tools Help Item Unique ID Description 1 54.4C: 00.00.27.4D DEC3-MK2 Controller Device: 54.4C : 30.00.27.48 Remote Device Tenipost Lighting Inc DEC3-MK2 Controller Software Version: 00.12 Parameter Key Required Parameter Show Supported Parameter Manufacturer Parameter ESTA Reserved Parameter Root and Sub Devices Supported Parameters Device Label PID Parameter #0020 OJECUCO_MESSAGE #0030 STATUS_MESSAGES #0031 STATUS_ID_DESCRIPTION #0032 CLEAR_STATUS_ID #0051 PARAMETER_DESCRIPTION #0080 DEVICE_MODEL_DESCRIPTION #0001 MANUFACTURER_LABEL #0082 DEVICE_LABEL #00E0 DMX_PERSONALITY #00E1 DMX_PERSONALITY_DESCRIPTION #00F0 DMX_START_ADDRESS #0120 SLOT_INFO #0121 SLOT_DESCRIPTION #0122 DEFAULT_SLOT_VALUE
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JESE GetSet File Connection Options Tools Help Item Unique ID Description 1 54.4C:00.00.27.4B DEC3-MK2 Controller Tools DMX 1 Device discovered in 0.3 seconds. Sensors of DEC3-MK2 Controller DEC3.2 Test Unit Relative Humidity Sensor: Relative Humidity %RH 50.4 100 Humidity Normal Range Min Max 10.0 30.0 Delta Range Min Max 49.6 50.4This view shows a single DEC3.2 test unit that has been correctly discovered and labeled by the GetSet software suite, and a log of RDM messages.
This RDM interface provides a graphic view of the various sensor functions supported by DEC3.2 and up
Important:
Check that your RDM interface vendor has tested his interface with Tempest enclosures and all other RDM devices you plan to use on the same network.
Firmware Upgrade over RDM

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JESE GetSet File Connection Options Tools Help Item Unique ID Description 1 54 4C : 00 00 27 4B DEC3-MK2 Controller Device: 54 4C : 00 00 27 4B Firmware Upload Remote Device Manufacturer DEC3-MK2 Controller Software Version: 00.12 Tools File: -Select- Select a file to upload 0 % 1 Device discovered in 0.3 secondDEC3.3 firmware is field-upgradeable, using RDM. A field upgrade requires a JESE RDM TRI MK1 interface to be connected to the DMX network on which the DEC3.3 is located, and the use of JESE GetSet software. The kit is available from Tempest under part # 2000.190.
5 Mounting the Projector
IMPORTANT! READ THIS FIRST
For safety, this must be done by two or more people.
IMPORTANT: The projector enclosure MUST be securely mounted BEFORE you attempt to install the projector.
The enclosure must be horizontal for projector mounting and projector service. If the projection angle is NOT horizontal, a Cyclovator Tilt Kit should be used, and the projector returned to horizontal for projector mounting and service.

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Diagram showing a green checkmark over an industrial machine and a red X symbol overlapping with a device, likely indicating inspection or cancellation.-
Cyclone enclosures may be provided with front or rear projector slides (the projector tray slides out of either the front or rear of the enclosure), to customer order.
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Depending on the projector type and orientation, your mounting method may differ.
a. Generally, the projector stands on the projector tray, and is bolted through slots from below to lock in place.

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Projector Tray Slide Bolt (x 2) Projector Bolt, flat washer, spring washer. Type and quantity vary by projector Projector Tray. Slides are rated @ 500lb/227kg. Projector Bolt Slots allow front/back adjustmentb. For projectors without threaded sockets on the underside, clamps are provided to secure the projector feet to the projector tray, to prevent movement.

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Projector Foot Clamp slides over feet and bolts to tray front and back.c. Portrait enclosures have a vertical mounting frame. The projector generally bolts to the frame.

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Projector Bolt, flat washer, spring washer. Type and quantity vary by projector Projector Tray Slide Bolt (x 2) Portrait Projector Mounting Frame mounts on projector tray- Release the two projector tray slide bolts and fully extend the tray.
- Set the projector on the tray and check for center. The projector should be centered and mounted with the front of the lens above the end of the tray.
a. Portrait Enclosures: Bolt the projector to the vertical projector mount, using the bolts provided. You can still adjust the feet, but this will require more people to:
i. Support the weight of the projector
ii. Loosen/tighten mounting bolts
iii. Lower/raise projector feet
- Return the projector tray into the Cyclone enclosure and check that the lens is aligned with the projection window. Projectors with wide-angle lenses should be positioned with the front of the lens as close to the window as possible to avoid clipping.

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Lens should be close to center of projection window-
Connect all cables to the projector, threading them through the flexible cable management track. Allow for 7-13'/2-4m of cable inside the enclosure to run through the cable management track to the projector. Actual length depends on the Cyclone model, front or rear tray slide, and the location of connectors on the projector body.
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Plug the projector into the Projector power outlet on the back door.

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Auxiliary Power Outlet (IEC C14) * Projector Power Outlet (IEC C14 or NEMA L6-30 Twistlock)*IMPORTANT: North American models (model # with .US suffix, running on 208V or 240V feeds): The Auxiliary power receptacle is NOT connected. Run a 15 Amp 120V circuit into the enclosure and terminate on the back of the IEC C14 receptacle.
International models (with .IN model # suffix, running on 230V feeds): the Auxiliary power socket is wired in parallel with the projector outlet.
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Slide the tray back into the Cyclone enclosure. Power up the projector and adjust the projector feet as needed.
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Pull the tray out of the enclosure and either:
a. Bolt the projector through the mounting slots to the tray using the bolts and washers provided. DO NOT OVERTIGHTEN - THIS MAY DAMAGE THE PROJECTOR.
b. Slide the projector foot clamps in place over the projector feet and tighten the bolts through the projector tray slots to secure in place.
- Return the projector tray to the enclosure and lock the two slide bolts in place.
Airflow Chimneys
Certain projectors in certain enclosure types require additional airflow deflectors, baffles or chimneys to direct the projector's exhaust air towards the exhaust fans/duct and prevent recirculation and overheating.
These parts will be supplied as needed with your enclosure, and are generally mounted either on the enclosure frame or the projector tray. If they are not included, they should not be needed.
Christie Roadster Projectors
Cyclone 8200 enclosures for Christie Roadsters are supplied with a special airflow chimney that clamps to the lamp door at the back of the projector. The lamp door may still be opened for relamping without having to remove the airflow chimney. The Chimney will be packed inside the enclosure for shipping.

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Mounting clamp secures with two screws through top Christie Roadster/J-Series 14-22K Lamp Door Cyclone 8200 Airflow Chimney clamps to projector lamp doorChristie Roadie HD35K Projectors
These projectors (mounted in Cyclone 8400 enclosures) use an external DC ballast to supply power to the projector lamp, over two 200 Amp single pole cables, with CamLok type single pole connectors. Christie specifies a cable run between ballast and projector of up to 100'/30m.
- Cyclone 8400 Enclosures supplied for use with these projectors include two CamLok panel receptacles on the rear door, and internal DC wiring to the back of the projector. The cable loop inside the enclosure is approximately 10'/3m, so the maximum permissible cable length from the ballast to the outside is therefore reduced to 90'/27m.
- When the projector is placed on the projector tray, connect the DC cables to the receptacles at the back of the projector BEFORE fixing the projector is in place.
- Make sure that both Camlok plugs are fully inserted, and twisted 14 turn clockwise.
- Set the projector in position, and feed any cable slack back through the cable track, before fixing the projector in place.
6 Closing up the Enclosure
1 Check all electrical connections

2 Clear the enclosure and projector of all dust and debris.

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Illustration of a portable air purifier and a cylindrical device (no text or symbols)3 Check that the power switch on the projector is in the ON position.
4 Complete all signal connections, following projector manufacturer's instructions.

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Simple line drawing of a cylindrical device with ports and a sensor icon (no text or symbols)5 Test projector
6 Tie down cables so that they will not touch heaters or fans.

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Diagram showing two methods: red X-shaped tool and green checkmark, both with circular components and a ruler-like scale.7 Replace the cover on the Blizzard base. This may require two people.

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Diagram showing two stick figures lifting a block with red 'X' and green checkmark, indicating correct or incorrect actions.Congratulations! Your system is now ready for use.
7 Operation
Outdoor Enclosures must receive power at all times. Enclosure, and will not provide proper protection for the projector inside if it is not connected to AC power.
Unless the enclosure or projector is undergoing routine maintenance, the cover should be in place and locked down at all times.
① Only authorized personnel should open the enclosure (see maintenance warnings in the next section).
If the ambient temperature is high enough, the over-temperature shutdown feature may engage and temporarily cut off power to the projector. Once the temperature reaches acceptable levels, power will be automatically restored after 5 minutes.
8 Routine Maintenance
It is very important to perform routine maintenance on both the enclosure and the projector within. Failure to do so may reduce lifetime for both the enclosure and the projector.
Note
Maintenance schedules depend on location and environment. The times given here are general guidelines for you to use. It is up to you to judge whether maintenance should be done more often. We do advise doing these tasks no less often than mentioned here.
Safety
Although maintenance can be performed while the enclosure is powered, it is safer to carry it out with the power disconnected with proper lockout and tag out procedures followed.
Be aware that once the enclosure has had power applied to it, the heater will get hot and the fans will start to turn. Make sure that your hands are clear of these areas before applying power to the enclosure.
Only authorized personnel should perform maintenance on the enclosure or projector
Do not service the unit in the rain or other adverse weather conditions (snow, sleet, high winds, etc.).
Be aware that the cover is a large object that can be awkward to handle, especially when standing on a ladder or scaffolding.
Inspection Checklist: - Every Three (3) Months
☐ All weep (drain) holes should be clear
☐ All vents should be free of debris
☐ Enclosure should be free of debris both inside and out
☐ Bolts should be tight
☐ Lid seal should be in good condition, Check seal inside and out for gaps.
☐ Window should not be cracked
☐ Fans should be moving (it will be necessary to have the power on to check this), with corresponding indicator status
Except for the last two items (concerning globe and fan), problems with any of these things can be easily remedied. Contact technical support for problems with the last two items.
Air Filter Replacement
The air filters should be removed and checked on a regular basis. We recommend initial inspection every three months. Inspection interval may be adjusted based on site conditions.

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Heater Filter Locking KnobsFor HUSH enclosures in clean environments filter life will be much longer than for outdoor enclosures and inspection intervals may be correspondingly longer.
Filter Maintenance and Replacement
Remove any buildup of dust on the outside of the filter with a vacuum cleaner.
Eventually the filters will need to be replaced. Filters will appear dirty and clogged after vacuuming and the internal temperature will increase.
Replacement Filters are available from Tempest
Each Cyclone enclosure requires two filters
| Filter Part # | Size | Blizzard Model |
| 6500.799.HF | 11"x11"/279x279mm | Cyclone 8000, 8100 Series |
| 8000.799.HF | 15.5"x15.5"/394x394mm | Cyclone 8102, 8200 and up |
9 Troubleshooting
This is a guide to the general symptoms, problems, and solutions that may occur during the lifetime of your enclosure. However, it is important to remember that problems may occur within the projector itself and these must also be considered.
Projector does not have power.
Check power switch of projector. (Note: the following actions should be performed by a licensed electrician) If power is on, check wiring (including metering supply voltages, enclosure must receive 200-240VAC to operate properly). If LEDs on the DEC3 control panel controller are lit, check the Lamp Relay LED. If it is on, meter power in receptacle. If no power is present at the receptacle, contact technical support.
In case of over-temperature, the power disconnection is an intended function of the enclosure and is for the protection of the projector, which is not meant to operate in extreme conditions. In this case, the problem will only continue until temperature drops to acceptable levels. It is possible that the air intake or exhaust has become clogged, leading to higher temperatures inside the enclosure. Make sure that these areas are clear, the filters are clean, and the fans are working properly.
Projector turns on and off repeatedly
Check that vent areas and airways are clear. If so, ambient temperature may be too high (see over-temperature note above) or projector may have internal problem.
Fans are not spinning.
Fan cords may have become disconnected. Check connections between fan and cord.
Fans may be obstructed. Shut off power to enclosure and check for obstructions. Turn power back on to see if fans will start spinning. If fans do not turn and display on temperature controller is lit, contact technical support. If fans do not turn display is not lit, then enclosure is not receiving power. Turn off all power and check wiring. If the wiring is correct, contact technical support.
Excessive debris in unit.
Filters may not be properly seated. Check for gaps.
Excessive Water in enclosure.
Weep (drain) holes may be clogged. Clear them.
Latches do not latch properly.
Check for obstructions.
10Limited Warranty
INSPECTION/WARRANTY/RETURNS.
A. Customer, at its sole expense, shall inspect all Goods promptly upon receipt and accept all Goods that conform to the specifications or catalog. All claims for any alleged defect in or failure of the Goods or Seller's performance to conform to the Contract, capable of discovery upon reasonable inspection, must be set forth in a written rejection notice detailing the alleged non-conformity, and be received by Seller within thirty (30) calendar days of Customer's receipt of the Goods. Failure by Customer to notify Seller of the alleged non-conformity within thirty (30) days will be conclusive proof that the Goods have been received by Customer without defects or damage, and in the quantities specified on the bill of lading and shall constitute an irrevocable acceptance of the Goods and a waiver of any such claim in connection with the Goods.
B. Seller warrants to Customer only that the Goods will be free from defects in material and workmanship at the time of delivery and, subject to the exceptions and conditions set forth below, for the following period (the "Warranty Period"): twelve (12) months from the date of shipment by Seller. Seller may provide additional years of warranty coverage beyond 12 month, at the rate of 2.5% of the net sale price per year, up to a total of four additional years' coverage beyond the standard 12 month warranty period. Seller will remedy a defect as set forth in paragraph 7 D, below, (the "Warranty"). The Warranty is subject to each of the following exceptions and conditions:
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Customer must promptly (and in all events within the Warranty Period) notify Seller of any alleged defect in a written notice (the "Notice") which shall set forth the quantity, catalog number, finish, original purchase order number, Seller's invoice number on which Goods were originally billed and a statement of the alleged defect, along with digital photographs showing such defects where feasible.
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The Warranty shall not apply: (i) to any claimed defect that was capable of discovery upon reasonable inspection and deemed to be waived under paragraph A, above; (ii) to any Goods that have been subject to misuse, abnormal service or handling, or altered or modified in design or construction; (iii) to any Goods repaired or serviced by any person other than Seller's authorized service personnel or to Goods installed other than according to installation instructions, or (iv) with respect to normal wear and tear.
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Seller makes no Warranty with respect to parts or components that are not the product of Seller, and specifically makes no warranty whatsoever for equipment housed inside enclosure products manufactured by Seller.
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The Warranty is Seller's exclusive warranty with respect to the Goods. Seller makes no warranties, guarantees or representations, express or implied, to Customer except as set forth in this section. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED AND DISCLAIMED.
C. Seller will accept the return of Goods properly rejected under paragraph A, above, or as to which Notice of an alleged breach of Warranty has been timely given and such Goods may be returned to Seller, freight prepaid, but only upon Customer's receipt of Seller's written return material authorization ("RMA") and shipping instructions. The RMA shall be void if the Goods are not received within 45 days after issuance of the RMA. No deduction or credit in respect of any rejected or returned Goods shall be taken until Customer has received Seller's further written deduction or credit/authorization following Seller's inspection to confirm nonconformity or defect. Seller will charge to Customer any and all costs incurred by Seller in connection with the handling, shipping, inspection and disposition of any returned Goods that are determined by Seller not to have been nonconforming upon Delivery or as to which the warranty hereunder is not applicable.
D. UPON ANY PROPER RETURN PURSUANT TO PARAGRAPH C, ABOVE, WHETHER IN CONNECTION WITH A REJECTION OF GOODS OR AN ALLEGED BREACH OF WARRANTY AND BASED UPON THE CONDITIONS SET FORTH IN THIS PARAGRAPH 7, SELLER AGREES THAT IT WILL, AS THE SOLE AND EXCLUSIVE REMEDY UNDER THE CONTRACT OR OTHERWISE, FOR ANY NONCONFORMITY OR BREACH OF WARRANTY, AND AT SELLER'S SOLE ELECTION: (i) REPAIR SUCH GOODS; OR (ii) REPLACE SUCH GOODS.
11 Tempest Product Support
Step 1: First contact your local Dealer for support. Your dealer is best placed to respond quickly to your needs.
Step 2: If your dealer is unable to answer your questions please contact
Tempest Lighting
13110 Saticoy Street
North Hollywood, CA 91605, USA
Tel +1 818 787 8984
Fax +1 818 982 5582
info@tempestlighting.com
Visit our web site for current information and specifications:
www.tempest.org