SW2401PT - Screen BENQ - Free user manual and instructions

Product Type	Photographer Monitor
Model	SW2401PT
Screen Size	24 inches
Panel Type	IPS (likely)
Native Resolution	1920 x 1200 (WUXGA)
Color Accuracy	Adobe RGB, sRGB, DCI-P3 support; Factory Calibration Report included
Input Connectors	DVI-DL, HDMI, DisplayPort
USB Hub	1 x USB 3.0 upstream, 2 x USB 3.0 downstream; SD card slot
OSD Controller	External controller with hotkeys for picture modes
Shading Hood	Included, detachable
Adjustability	Height, tilt, swivel, pivot (90° portrait)
VESA Mount	100 x 100 mm
Power Supply	Internal; AC 100-240V, 50/60Hz
Power Consumption	Typical 30W (estimated)
Weight	Approx. 7.5 kg (with stand)
Dimensions (W x H x D)	Approx. 556 x 405 x 230 mm (with stand)
Color Modes	Standard, Adobe RGB, sRGB, B+W, Photo, Low Blue Light, Calibration
Calibration Support	Palette Master Element software with external colorimeter
Headphone Jack	Yes, 3.5mm
Kensington Lock	Yes
Package Contents	Monitor, stand, base, power cord, DVI-DL cable, DP to mini DP cable, USB cable, OSD controller, shading hood, quick start guide, CD-ROM, factory calibration report
Safety Features	Vented cabinet, anti-static, power disconnect via plug
Cleaning	Use lint-free, non-abrasive cloth; avoid liquids
Environmental Compliance	RoHS, energy saving features

Frequently Asked Questions - SW2401PT BENQ

How do I unlock the OSD controls if they are locked?

Press and hold any key on the monitor's control panel for 10 seconds to unlock the OSD controls.

What should I do if the monitor's image is blurry?

Adjust the screen resolution to the native resolution (1920 x 1200). Refer to the 'Adjusting the Screen Resolution' instructions on the CD.

How can I calibrate the monitor's color?

Use a colorimeter (purchased separately) with the Palette Master Element software. After calibration, apply the result via Color Adjustment > Color Mode > Calibration 1 or 2.

The monitor has pixel errors. What can I do?

Clean the LCD screen and cycle power off/on. A few permanently lit or dead pixels are a natural defect of LCD technology and not a malfunction.

How do I rotate the monitor to portrait mode?

First, rotate the display 90 degrees clockwise. Then adjust screen orientation in your OS (e.g., right-click desktop > Screen resolution > Portrait). Enable Auto Pivot in the OSD menu under System to rotate the OSD accordingly.

No sound from external speakers connected to the monitor.

Remove any headphones plugged into the monitor. Check that the headphone jack is fully inserted. If speakers are USB-powered, ensure the USB connection is working. Increase the volume on the speakers.

How do I connect the OSD Controller?

Connect the OSD Controller to the mini USB port on the rear of the monitor (marked exclusively for OSD Controller). Then place it on the monitor base.

The image is distorted or stretched. What should I do?

Set the correct resolution and refresh rate. If using a different input source, adjust the Aspect Ratio in the Display menu to match the source's aspect ratio.

Can I mount the monitor on a wall?

Yes, the monitor has a VESA 100x100 mm mount. Use four M4 x 10 mm screws. Ensure the wall mount bracket can support the monitor's weight (approx. 7.5 kg).

How do I install the shading hood?

Attach the left and right hood pieces by aligning the L-shaped bars and velcro. Then attach the top piece. Slide down the front piece if using a colorimeter. Refer to the manual for detailed steps.

USER MANUAL SW2401PT BENQ

PhotoVue Photographer Monitor | SW Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.

- An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm^2 must be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to H03VV-F, 3G, 0.75mm^2 must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F or H05RR-F, 3G, 0.75mm^2 must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

- Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.
- Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
- Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
- Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
- Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
- Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
- Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 \~ 70 cm (20 \~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 \~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

Table of Contents

Copyright 2

Getting started 6

Getting to know your monitor 8

Front view 8

Back view....8

Connection 10

How to assemble your monitor hardware ....II

How to detach the stand and the base ....17

Installing shading hood (optional step) 19

Adjusting the monitor height 22

Viewing angle adjustment 23

Rotating the monitor 24

Using the monitor wall mounting kit ....26

Getting the most from your BenQ monitor 27

How to install the monitor on a new computer 28

How to upgrade the monitor on an existing computer 29

How to install on Windows 10 system (selected models only) ....30

How to install on Windows 8 (8.1) system ....31

How to install on Windows 7 system ....32

How to adjust your monitor ....33

The control panel.... 33

OSD Controller 34

Basic menu operation ....36

Customizing the hot keys 38

Adjusting the display color 38

Adjusting the backlight 38

Navigating the main menu 39

Display menu 40

Color Adjustment menu 42

System menu 47

Troubleshooting ....51

Frequently asked questions (FAQ).... 51

Need more help? 52

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM
Factory Calibration Report
Power Cord(Picture may differ from product supplied for your region.)
Video Cable: DVI-DL(Optional accessory)
Video Cable: DP to mini DP
Video Cable: DP(Optional accessory)
Video Cable: HDMI(Optional accessory)
USB Cable
OSD Controller
Shading hood

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
- Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

Getting to know your monitor

The illustrations in this document are for your reference only and may look different from the appearance of the product supplied for your region.

Front view

SW24 series SW27 series

seng 1 2

Illustration of a computer monitor with a stand and labeled ports (no text or symbols on the device itself)

I. Control buttons
2. Power button

Back view

BenQ 3 11 4 5 6 7 8 9 10

1. AC power input jack
2. OSD Controller socket
3. Headphone jack
4. DVI-D socket
5. Cable management hole
6. HDMI socket
7. DisplayPort socket
8. USB port (upstream; connecting to the PC)
   II. Kensington lock slot

BENO 12 13 14 15 13 16

1. Handle

2. Hook (for shading hood installation)

3. USB port x 2 (downstream; connecting to USB devices)

4. SD card slot

5. VESA mount release button

- Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

Connection

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 13 - 15.

BenQ Colorimeter USB peripherals SD card OSD Controller Headphone DVI-D HDMI SS+ PC/Notebook

How to assemble your monitor hardware

- If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

- The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

I. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

3D rendering of a rectangular electronic device with a central square component and mounting bracket (no text or symbols visible)

Orient and align the stand arm with the monitor (1) push them together until they click and lock into place (2).

3D diagram of a mechanical assembly with labeled parts (1 and 2), showing a tool interacting with a component (no text or symbols present)

Orient and align the stand base socket with the end of the stand arm. Make sure to align the arrow on the end of the stand to the one on the monitor base.

3D mechanical assembly diagram showing a rotating component with a central hub and mounting base (no text or symbols)

Turn the base counterclockwise until you cannot go further.

Raise the thumbscrew lid (1) and tighten the thumbscrew as illustrated (2) Then push the lid back. Carefully put down the stand and the base.

Gently attempt to pull the stand and the base back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated.

Technical diagram illustrating the step-by-step installation of a computer monitor, showing lock operation and adjustment mechanism.

You might want to adjust the monitor stand height. See Adjusting the monitor height on page 22 for more information.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

2. Connect the PC video cable

To Connect the DVI-DL Cable

Connect the plug of the DVI-DL cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidentally falling out during use.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

Illustration of two computer monitors with hands holding and rotating, showing directional arrows (no text or symbols)

Close-up of a computer monitor with an attached cable and indicator lights, showing no visible text or symbols.

Or

Diagram of a computer interface showing a USB cable inserted into a port, with an arrow pointing to the cable (no text or symbols present)

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

3. Connect the OSD Controller to the monitor.

Connect the OSD Controller to the mini USB port (exclusively for OSD Controller connection) on the rear of the monitor.

And place the OSD Controller properly on your monitor base.

For more information on OSD Controller, see OSD Controller on page 34.

4. Connect the headphones.

You may connect headphones to the headphone jack found on the back side of the monitor.

Or

Diagram of a computer monitor with an attached USB port and indicator lights (no text or symbols)

Close-up of a computer monitor with a cable inserted, showing a purple arrow pointing to the cable (no text or symbols visible)

Diagram of a BenQ device with a central sensor and connecting wires (no text or symbols)

Close-up of a computer monitor with a screwdriver inserted, showing the screen and keyway (no text or symbols visible)

5. Connect USB devices.

Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

See picture on the right.

6. Connect the memory card.

Insert an SD or MMC memory card following the direction indicated on the card to exchange files.

Supported memory card formats are as follows:

• SD / SDHC / SDXC
• MMC

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet.

1. Organize the cables.

2. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 27 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

Pure diagram of a mechanical or electrical component with no visible text, numbers, or symbols

Illustration of a plug with a purple arrow pointing to a wall-mounted socket (no text or symbols)

Illustration of a hand pressing a computer monitor on a stand (no text or symbols visible)

And then detach the base from the stand.

3. Remove the monitor stand.

While pressing and holding the VESA mount release button (1) detach the stand from the monitor (2) and 3).

3D mechanical assembly diagram showing a component being inserted into a housing (no text or symbols visible)

Diagram showing a hand pressing a component with numbered arrows indicating motion or assembly steps

Installing shading hood (optional step)

• To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the shading hood.
• Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading hood to avoid possible damage.

I. Prepare for the shading hood installation.

Place the monitor upright on its stand on a flat even surface. Make sure the monitor is rotated to the landscape mode.

There are 5 different pieces of the shading hood. Follow the illustrations to complete the installation carefully.

2. Install the left part of shading hood.

3. Attach to the left side of the monitor.

Align the L shape bar on the hood with the one on the left side of the monitor, and press down the hood to fix it firmly.

Align the velcro inside the hood with the one on the top of the monitor.

3D rendering of a white rectangular electronic device with two labeled points (a and c) pointing to its edges (no text or symbols on the device itself)

Diagram showing a computer monitor with labeled parts and directional arrows, including section 1 and section 2.

Illustration of hands holding a rectangular electronic device with a cable inserted (no text or symbols visible)

1. Install the right part of shading hood.

2. Attach to the right side of the monitor.

Align the L shape bar on the hood with the one on the right side of the monitor, and press down the hood to fix it firmly.

Align the velcro inside the hood with the one on the top of the monitor.

1. Install the piece e

Diagram illustrating a step-by-step installation of a computer monitor, showing steps from viewing to screen setup.

1. If you intend to calibrate the display's color by a colorimeter, slide the piece e down so the colorimeter can be installed.

Follow the instruction manuals of the colorimeter you purchased and the provided software to complete the installation and calibration process.

Illustration of a computer monitor with a stand and top mount (no text or symbols visible)

Adjusting the monitor height

1. To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height.

Illustration of a computer monitor and its side-mounted stand with directional arrows indicating movement (no text or symbols)

1. On the monitor stand is an adjustment scale that helps keep track of your preferred monitor height. Move the marker on the scale to the monitor stand height just set.

- Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation.

Illustration showing a computer monitor and its stand with a crossed-out purple line (no text or symbols)

- If the monitor has been rotated to portrait mode and height adjustment is desired, you should be noted that the wide screen will keep the monitor from being lowered to its minimum height.

Illustration of a computer monitor with a starburst symbol at the base (no text or symbols present)

Viewing angle adjustment

You may position the screen to the desired angle with the monitor tilt, swivel, and height adjustment functions. Refer to the product specifications for details.

Tilting the monitor

Tilt the monitor gently. The scale on top of the column helps keep track of your preferred tilt angle.

Illustration of a computer monitor and its internal device with purple arrows indicating rotation or movement (no text or symbols)

Swiveling the monitor

Turn the monitor to the left or right as desired.

Illustration of a computer monitor with two curved arrows indicating rotation or movement (no text or symbols present)

Rotating the monitor

I. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.

Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen orientation. Refer to the help document of your operating system for details.

2. Pivot the OSD menu.

Once the display is rotated, you also need to rotate the OSD menu.

Go to System and Auto Pivot. Select On. The OSD menu rotates with the monitor.

3. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate from landscape to portrait mode.

Two technical illustrations of a computer monitor with stand and base, showing angular movement arrows (no text or symbols)

4. Rotate the monitor 90 degrees clockwise as illustrated.

To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display. You should also make sure there are no obstacles around the monitor and there is enough room for cables.

Illustration of a computer monitor with a 90-degree angle indicator (no text or symbols on the monitor itself)

1. Adjust the monitor to the desired viewing angle. See Viewing angle adjustment on page 23 for more information.

Illustration of a desktop computer monitor with a small cup on the base (no visible text or symbols)

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.

Precautions

• Install your monitor and monitor mounting kit on a wall with flat surface.
- Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications for weight information.
- Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

I. Remove the monitor stand.

Lay the screen face down on a clean and well-padded surface. Detach the monitor stand as instructed in How to detach the stand and the base on page 17.

3D mechanical assembly diagram showing a clamping mechanism with no visible text or symbols

2. Remove the screws on the back cover.

Use a cross-pointed screwdriver to release the screws on the back cover. The use of a magnetic-head screwdriver is recommended to avoid of losing the screws.

Mechanical assembly diagram showing a tool interacting with a square component (no text or symbols visible)

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its Found New Hardware wizard.

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

• How to install the monitor on a new computer on page 28.
• How to upgrade the monitor on an existing computer on page 29.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

I. Follow the instructions in How to assemble your monitor hardware on page 11.
When Windows starts, it will automatically detect the new monitor and launch the Found New Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click Next.
6. Click Finish.
7. Restart the computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models
SW2401 SW2401PT
SW2700 SW2700PT

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Mac OS, Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 10 system (selected models only) on page 30.
• How to install on Windows 8 (8.1) system on page 31.
• How to install on Windows 7 system on page 32.

How to install on Windows 10 system (selected models only)

I. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.

1. Select Properties from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

1. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to install on Windows 8 (8.1) system

I. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

1. Select Properties from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next. This will copy and install the appropriate monitor driver files to your computer.
2. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to install on Windows 7 system

I. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

1. Select Properties from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

1. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

1. Click Close.

You may be prompted to restart your computer after the driver update is complete.

How to adjust your monitor

The control panel

benq 1 2

No.	Name Description
1.	Control keys	Accesses the functions or menu items displayed on the screen, right next to each key.
2.	Power key Turns the power on or off.

OSD Controller

Apart from the control keys, OSD Controller also provides a quick way to control and access the OSD menus.

You need to connect the OSD Controller to your monitor prior to use. Follow the instructions in Connect the OSD Controller to the monitor. on page 14.

1 2 3 4 5 6

No.	Name Description
1.	Controller Key 1	Press to switch to Adobe RGB (Picture Mode).Press and hold for 5 seconds to bring up a list of options, select another feature of setup menu by pressing ▲r , and confirm with OK
2.	Controller Key 2	Press to switch to sRGB (Picture Mode).Press and hold for 5 seconds to bring up a list of options, select another feature of setup menu by pressing ▲r , and confirm with OK
3.	Controller Key 3	Press to switch to B+W (Picture Mode).Press and hold for 5 seconds to bring up a list of options, select another feature of setup menu by pressing ▲r , and confirm with OK
4.	Return button( ↗ )	Exits OSD menu.Returns to the previous menu.Activates the hot key menu.
5.	Navigation	For Up/Increase adjustment.For Down/Decrease adjustment.Enters sub menus.Returns to the previous menu.
6.	OK key (OK)	Activates the hot key menu.Selects menu items.

OSD Controller is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports.

Basic menu operation

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

1

Diagram showing a device interface with labeled buttons and directional arrows, likely illustrating a process or navigation step.

4

Diagram showing a device interface with a left-side panel and a right-side toolbar, both labeled with icons and a purple arrow indicating transformation.

I. Press any of the control keys.
2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions.
3. Select ☐ Menu) to access the main menu.
4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 39 for details on the menu options.

No.	OSD in hot key menu	OSD icon in main menu	Function
1	Custom Key 1	^	By default, the key is the hot key for Input. To change the default settings, see Customizing the hot keys on page 38.For Up/Increase adjustment.
2	Custom Key 2	∨	By default, the key is the hot key for Color Mode. To change the default settings, see Customizing the hot keys on page 38.For Down/Decrease adjustment.
3	Custom Key 3	√, >	By default, the key is the hot key for Brightness. To change the default settings, see Customizing the hot keys on page 38.Enters sub menus.Selects menu items.
4	Menu • Activates	<	Returns to the previous menu.
5	Exit	✕	Exits OSD

- OSD = On Screen Display.

The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

- To unlock the OSD controls, press and hold any key for 10 seconds.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

I. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu.
2. Go to System.
3. Select the custom key you want to change.
4. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.

Adjusting the display color

To adjust the display color, you can do one of the following:

• Apply the standard color settings from Color Adjustment > Color Mode.

• Change the display and color settings manually from the OSD menu. Settings you might want to change are:

• Color Temp. (see page 44)

• Gamma (see page 44)
• Color Gamut (see page 44)
• Hue (see page 44)
• Saturation (see page 45)
• Black Level (see page 45)

Depending on the Color Mode you just set, the available options for color adjustment may vary. See Available menu options for each Color Mode on page 46 for more information.

Once the adjustment is done, you can save the customized settings from Color Adjustment > Save Color Settings.

Use a colorimeter (purchased separately) to work with the provided software named Palette Master Element and optimize the display color. The calibration result will be saved under Color Adjustment > Color Mode > Calibration 1 or Calibration 2. Visit the website for software download and more information (Palette Master Element How-to-Use Guide).

The access: www.BenQ.com > Purchased model > the Download or Support tab

- To apply the calibrated result, go to Color Adjustment > Color Mode > Calibration 1 or Calibration 2.

Adjusting the backlight

To adjust the backlight of the monitor, you can change the backlight manually from Color Adjustment > Brightness. See Brightness on page 43 for more information.

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press ☐ (Menu) to access the main menu. See Basic menu operation on page 36 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 48 under System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 40
• Color Adjustment menu on page 42
- System menu on page 47

Display menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB Display Color Adjustment System Input Aspect Ratio

I. Select (Menu) from the hot key menu.
2. Use or to select Display.
3. Select > to go to a sub menu, and then use ∧ or ∨ to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select <
6. To exit the menu, select ✗

Item Function Range
Input	Use this to change the input to that appropriate to your video cable connection type.		• DVI• HDMI• DP
Aspect Ratio	This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.
	Full	Scales the input image to fill the screen. Ideal for 16:9 aspect images.
	Aspect The	input image is displayed without geometric distortion filling as much of the display as possible.
	1:1	Displays the input image in its native resolution without scaling.
	(The following items are available on SW2700PT only.)
	17" (4:3)	Displays the input image as if on a 17" monitor of 4:3 aspect ratio.
	19" (4:3)	Displays the input image as if on a 19" monitor of 4:3 aspect ratio.
	19" (5:4)	Displays the input image as if on a 19" monitor of 5:4 aspect ratio.
	19"W(16:10)	Displays the input image as if on a 19"W monitor of 16:10 aspect ratio.
	21.2"W(17:9)	Displays the input image as if on a 21.2"W monitor of 17:9 aspect ratio.
	21.5" (16:9)	Displays the input image as if on a 21.5" monitor of 16:9 aspect ratio.
	22"W(16:10)	Displays the input image as if on a 22"W monitor of 16:10 aspect ratio.
	23"W (16:9)	Displays the input image as if on a 23"W monitor of 16:9 aspect ratio.
	23.6"W(16:9)	Displays the input image as if on a 23.6"W monitor of 16:9 aspect ratio.
	24"W (16:9)	Displays the input image as if on a 24"W monitor of 16:9 aspect ratio.

Color Adjustment menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB Display Color Adjustment System Color Mode Brightness Contrast Sharpness Color Temp. Gamma Color Gamut Hue Brightness 80

I. Select (Menu) from the hot key menu.
2. Use or to select Color Adjustment.
3. Select > to go to a sub menu, and then use ∧ or ∨ to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select <
6. To exit the menu, select ✗

Item Function Range
Color Mode	Select a color mode that best suits the type of images shown on the screen.
	Standard For basic PC application.
	Adobe RGB	For better color matching representation with Adobe® RGB compatible peripherals.
	sRGB	For better color matching representation with sRGB compatible peripherals.
	B+W	Applies a black and white theme.

Item	Function			Range
	Rec. 709(SW2700PT only)	For better color matching representation with Standard Rec. 709.
	DCI-P3(SW2700PT only)	For better color matching representation with Standard DCI-P3.
	Photo For viewing still images.
	Low Blue Light	Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.The value for each Low Blue Light mode indicates how much blue light is decreased compared with the Standard mode.
		Multimedia	For viewing multimedia files. -30%
		Web Surfing	For web surfing. -50%
		Office For office works or office environment. -60%
		Reading For reading e-books or documents. -70%
	Calibration 1	Applies the calibration result optimized by the provided calibration software named Palette Master Element and your colorimeter (purchased separately).Visit the website for software download and more information (Palette Master Element How-to-Use Guide).The access: www.BenQ.com > Purchased model > the Download or Support tab.
	Calibration 2
	Custom 1 Applies a combination of color settings defined by users.
	Custom 2
Brightness	Adjusts the balance between light and dark shades.			0 to 100
Contrast	Adjusts the degree of difference between darkness and lightness.			0 to 100
Sharpness	Adjusts the clarity and visibility of the edges of the subjects in the image.			0 to 10

Item	Function		Range
Color Temp.	5000K	Applies a color tint (cool or warm) to the image. Color temperature is measured in K (Kelvin) degrees. The display becomes reddish if the color temperature is low, and becomes bluish if the color temperature is high.Some color gradations may not be displayed well if this the setting has been adjusted.
	6500K
	9300K
	User Define	The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image.Go to the succeeding R(red), G(green), and B(blue) menus to change the settings.Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)	• R Gain(0~100)• G Gain(0~100)• B Gain(0~100)
Gamma Adjusts the tone luminance. • 1.6			• 1.8• 2.0• 2.2• 2.4• 2.6
Color Gamut(not available when Color Mode is set to Adobe RGB, sRGB, B+W, or Calibration)	Adobe RGB	Suitable for Adobe® RGB compatible peripherals.
	sRGB Suitable for sRGB compatible peripherals.
	Rec. 709(SW2700PT only)	For better color matching representation with Standard Rec. 709.
	DCI-P3(SW2700PT only)	For better color matching representation with Standard DCI-P3.
Hue Adjusts the degree of how we perceive colors. Some color gradations may not be displayed well if this the setting has been adjusted.			• R• G• B• C• M• Y
Item Function Range
Saturation Adjusts the purity degree of colors.Some color gradations may not be displayed well if this the setting has been adjusted.			• R• G• B• C• M• Y
Black Level	Adjusts the luminance of the dark areas in an image. 0~10
Save Color Settings	Saves a new set of customized color settings.	• Custom Mode 1• Custom Mode 2
Reset Color	Resets the custom color settings to the factory defaults.	• YES• NO

Available menu options for each Color Mode

Depending on the Color Mode you just set, the available options for color adjustment may vary. Color modes and the available display options are as follows:

	Color Mode
Setting	Standard	Adobe RGB	sRGB B+W		Rec. 709	DCI-P3	Photo	Low Blue Light	Calibration	Custom
Brightness	V		V	V	V	V	V	V	N	/
Contrast	V		V	V	V	V	V	V	V	N
Sharpness	V		V	V	V	V	V	V	V	V
Color Temp.	5000K / 6500K / 9300K	5000K / 6500K / 9300K	5000K / 6500K / 9300K	5000K / 6500K / 9300K	5000K / 6500K / 9300K	5000K / 6500K / 9300k	5000K / 6500K / 9300K	N/A N/A V
Gamma 1.8	/ 2.2 1.8 / 2.2	1.8 / 2.2 / 2.6		1.8 / 2.2 / 2.6	2.2 / 2.4	2.2 / 2.4 / 2.6	1.8 / 2.0 / 2.2	1.8 / 2.2 N/A V
Color Gamut	V	N/A	N/A	N/A	N/A	N/A	V	V	N/A	V
Hue	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	V	V
Saturation	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	V	V
Black Level	V	V	V	V	V	V	V	N/A	N/A	V

V: all options are available for adjustment.
N/A: all options are not available for adjustment.

System menu

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Mode: AdobeRGB Display Color Adjustment System OSD Settings HDMI RGB PC Range Audio AMA Auto Power Off Auto Pivot Resolution Notice Custom Key I Language Display Time OSD Lock 5 sec. 10 sec. 15 sec. 20 sec. 25 sec. 30 sec.

I. Select [Menu] from the hot key menu.
2. Use or to select System.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select <
6. To exit the menu, select ✗

Item Function Range
OSD Settings	Language	Sets the OSD menu language.[SKHD]The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.	· English· Français· Deutsch· Italiano· Español· Polski· Česky· Magyar· SiCG/BiH/CRO· Română· Nederlands· Русский· Svenska· Português· 日本語· 繁體中文· 筒体中文
	Display Time	Adjusts the display time of the OSD menu.	· 5 sec.· 10 sec.· 15 sec.· 20 sec.· 25 sec.· 30 sec.
	OSD Lock	Prevents all the monitor settings from being accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.To unlock the OSD controls, press and hold any key for 10 seconds.
HDMI RGB PC Range	Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI device.		· RGB (0~255)· RGB (16~235)
Audio	Volume	Adjusts the audio volume.	· 0~100
	Mute	Mutes the audio input.	· ON· OFF
AMA	Improves the gray level response time of the LCD panel.		· ON· OFF
Auto Power Off	Sets the time to power off the monitor automatically in power saving mode.		• OFF• 10 min.• 20 min.• 30 min.
Auto Pivot	Sets to rotate the OSD menu with the monitor.		• ON• OFF
Resolution Notice	Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor.		• ON• OFF
Custom Key 1	Sets the function to be accessed by custom key 1.		• Brightness• Contrast• Input• Color Mode• Color Temp.• Gamma• Color Gamut
Custom Key 2	Sets the function to be accessed by custom key 2.
Custom Key 3	Sets the function to be accessed by custom key 3.
Controller Key 1	Sets the feature or setup menu to be accessed by Controller Key 1.		• Standard• Adobe RGB• sRGB• B+W• Rec. 709 (SW2700PT only)• DCI-P3 (SW2700PT only)• Photo• Low Blue Light• Calibration 1• Calibration 2• Custom 1• Custom 2
Controller Key 2	Sets the feature or setup menu to be accessed by Controller Key 2.
Controller Key 3	Sets the feature or setup menu to be accessed by Controller Key 3.
DDC/CI	Allows the monitor settings to be set through the software on the PC.DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.		• ON• OFF
Information	Displays the current monitor property settings.		• Input• Current Resolution• Optimum Resolution(best with the monitor)• Model Name
Reset All	Resets all mode, color and geometry settings to the factory default values.		• YES• NO

Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

- Clean the LCD screen.

- Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Color Adjustment and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Faint shadow from the static image displayed is visible on the screen.

- Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

- Use a screensaver to prevent the occurrence of image retention.

The LED indicator is white or orange.

- If the LED lights up in solid white, the monitor is powered on.

- If the LED is illuminated in white and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".

- If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

- If the LED is off, check the power supply mains socket, the external power supply and the mains switch.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Aspect Ratio function to set a proper aspect ratio for the input sources. See Aspect Ratio on page 40 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service.