DU1292 - Vacuum Cleaner KENMORE - Free user manual and instructions

USER MANUAL DU1292 KENMORE

Vacuum Cleaner Help Line

8:00am-5:00pm EST, M-F

De 8 AM a 5 PM, de lunes a Viernes

Kenmore ®/MD

TABLE OF CONTENTS

Before Using Your New Vacuum Cleaner....2

Packing List....2

Important Safety Instructions....3-4

Vacuum Cleaner Warranty....5

Parts and Features.... 6-7

Assembly Instructions....8-10

Operating Instructions....10-16

Performance/Safety Features....16-17

Vacuum Maintenance and Care 18-25

Troubleshooting....26-27

Requesting Assistance or Service...... Back Cover

BEFORE USING YOUR NEW VACUUM CLEANER

Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way.

For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model and serial numbers when requesting information.

Your vacuum cleaner's model and serial numbers are located on the Model and Serial Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.

Model No.

Serial No. ____

Date of Purchase ____

Keep this book and your sales check (receipt) in a safe place for future reference.

PACKING LIST

Your KENMORE BAGLESS UPRIGHT VACUUM CLEANER is packaged with the following parts and components included separately in the carton:

1 Upright Vacuum Cleaner (with Floor Nozzle)

1 Handle

1 Flexible Hose

1 Wand

1 Attachment Holder

1 Hose Storage

1 Extension Wand

1 3-in-1 Combination Tool

1 Pet HandiMate®

1 Use & Care Guide

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions in this guide before assembling or using your vacuum cleaner.

WARNING!

Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:

• Use your vacuum cleaner only as described in this Use & Care Guide. Use only with manufacturer's recommended attachments.
• Disconnect electrical supply before servicing or cleaning out the brushroll area. Failure to do so could result in the brushroll unexpectedly starting, causing personal injury from moving parts.
• Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before performing maintenance.
• To reduce the risk of electrical shock - Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use with a damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped in water, immediately discontinue use and call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around

sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.

- Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

- Do not handle plug or vacuum cleaner with wet hands.

- Do not put any objects into openings.

- Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.

- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.

- Turn off all controls before unplugging.

- Use extra care when cleaning on stairs.

- Do not put on chairs, tables, etc. Keep on floor.

- Do not use vacuum cleaner to pick up flammable or combustible liquids (gasoline, cleaning fluid, perfumes, etc.), or use in areas where they may be present. The fumes from these substances can create a fire hazard or explosion.

- Do not pick up anything that is burning or smoking, such

IMPORTANT SAFETY INSTRUCTIONS

as cigarettes, matches, or hot ashes.

• Do not use vacuum cleaner without dust cup and/or filters in place.
• Always clean the dust cup after vacuuming carpet cleaners or freshener, powders, and fine dust. These products clog the filters, reduce airflow and can cause damage to the vacuum cleaner. Failure to clean the dust

cup could cause permanent damage to the vacuum cleaner.

• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the vacuum cleaner or dust cup.
• You are responsible for making sure that your vacuum cleaner is not used by anyone unable to operate it properly.

SAVE THESE INSTRUCTIONS

Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under warning and caution symbols.

VACUUM CLEANER WARRANTY

LIMITED WARRANTY

FOR ONE YEAR from the date of sale (or, for deliveries in the State of California, one year from the date of delivery), this product is warranted against defects in material or workmanship.

WITH PROOF OF SALE a defective product will be replaced free of charge.

The Kenmore brand is used under license. Direct all claims for warranty service to: 1-877-531-7321 (US) / 1-844-608-3081 (CA).

This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.

This warranty is void if this product is ever used for anything other than private household purposes.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Cleva North America, Inc., Greenville SC 29607

PARTS AND FEATURES

It is important to know your vacuum cleaner's parts and features to assure its proper and safe use. Review these before using your vacuum cleaner.

REPLACEMENT PARTS

Item Part No.(US) Part No.(CA)
Foam Filter 561055105	561055105
Felt Filter 561055106	561055106
Belt 571025101 571025101
Brushroll 571027101 571027101
Wand 571025107 571025107
Handle 571027102 571027102
Flexible Hose 571027103 571027103
Extension Wand 561055128 561055128
3-in-1 Combination Tool	561055134 561055134
Pet HandiMate®	561014106 561014106
Attachment Holder	571025106 571025106

To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

PARTS AND FEATURES

Handle Upper Cord Hook Wand Attachment Holder Power Cord Pet HandiMate® Dust Cup Release Button Suction Control Carrying Handle Dust Cup Lid Release Button Extension Wand Dust Cup (Capacity: 3L) Accessory Storage Lower Cord Hook Floor Nozzle Height Adjust Selector Power Button Connection Hose Lower Hose Connection Hose Storage Flexible Hose 3-in-1 Combination Tool Hose Release Button

Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to verify that you have received all the components of your new Kenmore Bagless Upright Vacuum Cleaner.

1. Insert the handle into the wand until you hear a 'click'.

Diagram showing a device with a handle and connector, connected to a device with a digital display and switch, with an arrow indicating direction of movement.

1. Insert the wand into the main body until you hear a 'click'.

Technical line drawing of a vacuum cleaner with attached vertical components and a downward arrow indicating motion (no text or symbols)

1. Align the attachment holder clip with the front of the wand as shown. Make sure the oval hole aligns with the corresponding protrusion on the wand. Push and snap into place on wand.

Attachment Holder

1. Align the hose storage with the back of the wand as shown. Make sure the large oval hole aligns with the corresponding protrusion on the wand. Push and snap into place on wand.

Hose Storage

ASSEMBLY INSTRUCTIONS

1. Insert one end of the flexible hose into the main body as shown until you hear a 'click'. Then run the flexible hose over the hose storage. Insert the other end of the hose into the lower hose connection as shown until you hear a 'click'.

Hose Storage Lower Hose Connection

1. Store the extension wand under the hose storage as shown. Make sure the smaller end of the extension wand is upward. Push and snap into place.

Diagram showing two mechanical device configurations with arrows indicating movement or force direction (no text or symbols present)

1. Insert the combination tool onto the accessory storage post located on the back of the main body. The Pet HandiMate® is stored in the attachment holder on the wand.

Technical diagram showing mechanical assembly with labeled parts I and II, including a device component and cable routing.

1. Make sure the upper cord hook is in the proper position as shown. Wrap the power cord loosely around the upper and lower cord hooks.

NOTE: Make sure to wrap the power cord around the upper cord hook first, and then around the lower cord hook to avoid damaging the power cord.

Upper Cord Hook

ASSEMBLY INSTRUCTIONS

1. Lock power cord plug onto the power cord.

Power Cord Plug Power Cord

WARNING

Electrical Shock and Personal Injury Hazard

Wrapping the cord too tightly with excessive stress on the cord may cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

OPERATING INSTRUCTIONS

CAUTION

Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries. Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Use caution when operating near children or pets.

Line drawing of a mobile phone seatbelt with a no-smoking symbol (no text or labels)

POWER CORD - RELEASE & USE

1. Turn the upper cord hook to either side and down to release the power cord.

Upper Cord Hook

WARNING

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

POWER CORD - RELEASE & USE

1. Detach the power cord plug from the power cord.
2. Be sure the power cord is locked into the lower locking notch and the upper locking notch as shown. This will help manage the power cord when operating the vacuum cleaner.

NOTE: Lock the power cord into the lower locking notch first and then lock it into the upper locking notch to avoid damaging the power cord.

Make sure the power cord can move freely and is not over-extended when locking it into the lower locking notch.

Upper Locking Notch Lower Locking Notch

1. Plug the power cord plug into an outlet located near the floor.

WARNING

Personal Injury and Product Damage Hazard

• When any abnormality/failure occurs, stop using the product immediately and disconnect the power plug.
  • DO NOT use outlets above counters. Damage from cord to items in surrounding area could occur.

• Press the power button with your foot to turn the vacuum cleaner on.

• Once you have completed vacuuming, press the power button again; unplug the power cord plug from the outlet.
• To store power cord after use, turn the upper cord hook to the upright position. Then wrap cord loosely around cord hooks.

WARNING

Electrical Shock and Personal Injury Hazard

Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

OPERATION MODES

UPRIGHT MODE

NOTE: Make sure the vacuum cleaner is completely assembled and the dust cup is empty before using. Do not operate vacuum cleaner without filters in place.

1. Release the handle by placing a foot on the floor nozzle and pulling back to change handle position.

Line drawing of a lawn mower with handle and wheels (no text or symbols)

1. Turn on the vacuum cleaner by pressing the power button with your foot.

Power Button

1. Once the vacuum is on, operate the vacuum cleaner by tilting the handle back towards you and with the nozzle flush with the floor surface.

2. Once you have completed vacuuming, press the power button again. Return the handle to the fully upright

position by pushing the handle forward until the vacuum body is locked down in place. Unplug the power cord from the power outlet.

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PILE HEIGHT SELECTION AND SETTINGS

Select a pile height setting by turning the height adjust selector located on the floor nozzle.

Height Adjust Selector HIGH - LOW MED HIGH - MED LOW

Suggested Pile Height Settings

There are four (4) pile height settings on the vacuum cleaner. For best deep down cleaning of low pile carpet, use the MED LOW setting. However, you may need to raise the height to make some jobs easier, such as scatter

OPERATION MODES

rugs and some deep pile carpets. Suggested settings are:

LOW - Bare floor

MED LOW – Low pile carpet

MED HIGH – Medium to deep pile

HIGH – Shag, deep pile, or scatter rugs

CAUTION

Incorrect setting may damage floor.

CAUTION

Do not allow the vacuum cleaner to remain in one spot for any length of time when the brushroll is turning. Damage to carpet may occur.

ABOVE FLOOR MODE

NOTE: Brushroll continues to rotate when using the vacuum in the above floor mode. DO NOT place the vacuum on deep pile carpet to avoid damage to the carpet.

When using vacuum on deep pile carpet in above floor mode, it is recommended to place the nozzle height adjust selector to the HIGH setting to avoid potential damage to carpet.

1. Place the vacuum cleaner in the upright locked position.
2. Press the hose release button and release the flexible hose for above floor cleaning.

Hose Release Button I

1. Choose the desired extension wand/attachment and insert it into the flexible hose.

Extension Wand Pet HandiMate® 3-1 Combination Tool

1. Turn on the vacuum cleaner by pressing the power button with your foot.
2. Once you have completed vacuuming, press the power button again and unplug the power cord from the power outlet.

OPERATION MODES

NOTE: The attachment also can insert directly into the flexible hose for above floor cleaning.

Pet HandiMate® 3-1 Combination Tool

CAUTION

When using attachments, be careful not to over extend the flexible hose when reaching. Trying to reach beyond the hose stretch capability could cause the vacuum cleaner to tip over.

CAUTION

DO NOT pull the vacuum cleaner around the room by the hose. Property damage or personal injury could result.

ATTACHMENTS

3-IN-1 COMBINATION TOOL

The 3-in-1 combination tool can be attached to the end of the flexible hose and the extension wand. Slide the collar of the tool over the open end of the hose or the extension wand.

Use the 3-in-1 combination tool in crevice tool mode for cleaning in tight spaces such as furniture, between cushions, and stairs. See ATTACHMENT USE TABLE (page 16).

Technical line drawing of a mechanical tool or clamp (no text or symbols)

Set the combination tool in dusting brush mode by pressing the release button and sliding the dusting brush side to the end of the combination tool. Use in dusting brush mode for cleaning loose surfaces such as drapes. See ATTACHMENT USE TABLE (page 16).

Dusting Brush Release Button

Press the release button to remove the brush tool. Set the combination tool in upholstery brush mode as shown. Use in upholstery brush mode for cleaning fabric surfaces such as fabric sofa. See ATTACHMENT USE TABLE (page 16).

Upholstery Brush

To return the combination tool to crevice tool mode, press the release button and slide the brush tool down the combination tool.

PET HANDIMATE®

The Pet HandiMate ^® can be attached to the end of the flexible hose and the extension wand.

Pet HandiMate® pivots for convenient cleaning.

Use Pet HandiMate® for cleaning fabric surfaces such as furniture and carpet. See ATTACHMENT USE TABLE (page 16).

Line drawing of a vacuum cleaner with airflow arrows indicating motion (no text or symbols)

WARNING

NEVER use the Pet HandiMate® directly on pets, as it can cause injury.

CAUTION

Use attachments when the vacuum cleaner is upright.

ATTACHMENT USE TABLE

CLEANING AREA √ = Applicable
ATTACHMENT		Furniture*	Between Cushions*	Drapes*	Stairs		Baseboards
					Carpet Bare
CREVICE TOOL		√	√		√	√	√
DUSTING BRUSH		√		√	√	√	√
UPHOLSTERY BRUSH		√		√
PET HANDIMATE®		√			√

*Always clean attachments before using on fabrics.

PERFORMANCE/SAFETY FEATURES

BY-PASS VALVE

This vacuum cleaner has a By-Pass Valve which prevents the motor from overheating and damage. The valve opens to provide cooling air when a clog prevents normal air flow to the vacuum cleaner suction motor. You will notice a change of sound as air rushes through the valve opening.

To correct the problem: remove any clogs, check and replace filters if needed, check and empty dust cup if needed.

NOTE: The By-Pass Valve may open when using attachments or when cleaning new carpet due to reduced airflow or air path is blocked, caused by the attachments themselves or by new carpet lint filling the dust cup quickly.

HAIR ELIMINATOR® BRUSHROLL

For best performance, the floor nozzle is equipped with a hair eliminator® brushroll, which prevents build-up of hair, string and other debris on the brushroll. To remove any hair wrapped around the brushroll, simply continue vacuuming, allowing the brushroll to automatically remove the hair wrap and send it to the dust cup.

Comb Teeth

PERFORMANCE/SAFETY FEATURES

NOTE: Always keep the brushroll free of carpet fiber, string, or hair build-up to maintain a longer life of the brushroll belt. If for some reason the brushroll does become entangled by any string or hair, stop using the vacuum and clean the brushroll immediately.

CAUTION

Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries.

WARNING

Electrical Shock and Personal Injury Hazard

Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.

SUCTION CONTROL

To assist with push/pull force of the vacuum on surfaces like thick carpet, the suction control valve can be opened to help reduce suction. Note that for best cleaning results, the suction control valve must be fully closed.

• Slide to right to open the suction control and decrease suction. Opening control decreases suction for draperies and lightweight rugs.
• Slide to left to close the suction control and increase suction. Closing control increases suction for upholstery and carpets.

Simple line drawing of a cylindrical device with a rectangular panel and directional arrow (no text or symbols)

Decrease Suction

Simple line drawing of a cylindrical container with an arrow indicating direction (no text or symbols)

Increase Suction

VACUUM MAINTENANCE AND CARE

Always follow all safety precautions when performing maintenance to the vacuum cleaner.

CLEANING EXTERIOR AND ATTACHMENTS

1. Turn off and unplug vacuum cleaner. DO NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static electricity and dust build-up, wipe outer surface with a clean, soft cloth that has been dipped in a solution of mild liquid detergent and water, then wrung dry. Wipe dry after cleaning.

NOTE: Wash attachments in warm soapy water, rinse and air dry. Do not clean in dishwasher.

CAUTION

Do not use attachments if they are wet. Attachments used in dirty areas, such as under a refrigerator, should not be used on other surfaces until they are washed. They could leave marks.

VACUUM CLEANER STORAGE

WARNING

Electrical Shock and Personal Injury Hazard

Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

1. Place attachments in accessory storage if necessary (see page 9).
2. Gather the cord and wrap it loosely around the upper and lower cord hooks. Lock plug retainer onto the power cord.
3. Store the vacuum cleaner in a dry, indoor area, on the floor with the handle locked in the upright position.

EMPTYING DUST CUP

WARNING

Always unplug power cord from electrical outlet before performing any service on vacuum cleaner.

NOTE: For best performance, empty dust cup after every use. Never operate vacuum cleaner without dust cup and filters in place.

1. Press the dust cup release button to remove the dust cup from the main body.

Dust Cup Release Button Dust Cup

1. Remove any clogs that might be located in the suction port.

Suction Port

1. Position dust cup area of vacuum over a waste receptacle. Press down on the dust release button to open dust cup lid and allow contents to drop into waste receptacle.

Dust Release Button

1. Shake the dust cup to release any debris that might hang in the pre-filter.

2. Reinstall and insert the dust cup into the slots on the bottom of the main body, then press the dust cup back into the locked slot until you hear it click into place.

Line drawing of a vacuum cleaner with directional arrows indicating motion (no text or symbols)

PRE-FILTER CLEANING

The pre-filter is located inside the dust cup. Clean the pre-filter as needed to optimize suction power.

1. Remove the dust cup as outlined in EMPTYING DUST CUP (page 19).

NOTE: Make sure dust cup is free of debris before opening.

Dust Cup Lid Release Button

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1. Press the dust cup lid release button, and open the lid.

2. Clean pre-filter by gently tapping over a trash container. Tap on several sides to ensure best cleaning.

Pre-fitler

1. Reinstall the dust cup into the main body. See installation instructions in EMPTYING DUST CUP (page 19).

FOAM AND FELT FILTERS CLEANING

It is recommended to clean the foam and felt filters with cold water every month.

NOTE: When the cleaning of filters no longer restores vacuum cleaner suction to full power, or the filters are worn or broken, replace the filters. To purchase filters, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

Regularly clean and replace the filters to keep the vacuum's suction power optimal.

1. Remove the dust cup as outlined in EMPTYING DUST CUP (page 19).

2. Remove the foam and felt filters.

Foam Filter Felt Filter

FOAM AND FELT FILTERS CLEANING

1. Wash with cold water only. DO NOT use detergent or soap. Squeeze by hand and allow to air dry. Allow all filters to dry 24 hours before putting back into vacuum cleaner.

NOTE: DO NOT operate without foam and felt filters installed.

DO NOT wash in the dishwasher. DO NOT install foam and felt filters if damp.

1. Replace foam and felt filters into the vacuum cleaner.

Foam Filter Felt Filter

1. Reinstall the dust cup. See EMPTYING DUST CUP (page 19).

BELT CHANGING

WARNING

Always unplug power cord from electrical outlet before performing maintenance to the vacuum cleaner.

Replace belt whenever a burning rubber smell caused by excessive slippage occurs.

NOTE: Make sure that the pile height setting is on the LOW setting.

1. Lay the vacuum cleaner on floor with the bottom up and the floor nozzle flat.
2. Use a Phillips head screwdriver to remove the six screws from the belt cover and the lower plate.

Belt Cover Lower Plate

BELT CHANGING

1. Remove the belt cover from the floor nozzle.

Belt Cover

1. Lift the lower plate combined with the brushroll.

Belt Motor Shaft

Lower Plate with Brushroll II

CAUTION

Motor shaft may be hot.

WARNING

There are sharp edges inside to prevent hair entanglement. Do not put any part of the body into the floor brush during maintenance.

1. Remove the worn or broken belt.
2. Clean any debris from the floor nozzle.
3. Loop the new belt around the motor shaft and the belt path on the brushroll.

NOTE: Before reinstalling the lower plate, make sure the belt is in the middle of the belt path as shown.

BELT CHANGING

Belt Path Motor Shaft Belt Brushroll

1. Reinstall the lower plate with the brushroll back into the floor nozzle. First align the two locking tabs on the lower plate with the slots in the nozzle as shown. Then rotate the lower plate down onto the brushroll housing. Press on the middle part of the lower plate until you hear a "click". Rotate the brushroll to make sure the belt is installed correctly.

Locking Tabs I II

NOTE: Check to make sure the small wheel bracket is properly fixed by the lower plate and cannot be lifted off.

Technical line drawing of a mechanical assembly with internal components and no visible text or symbols

Small Wheel Bracket

BELT CHANGING

1. Reinstall the belt cover into place.

Technical line drawing of a mechanical assembly with gears and levers (no text or symbols)

1. Reinstall six screws into the lower plate and the belt cover. Do not over-tighten the screws.

Technical line drawing of a mechanical device with internal components and airflow indicators (no text or symbols)

PET HANDIMATE® CLEANING

WARNING

Always unplug the power cord from an electrical outlet before performing maintenance to the vacuum cleaner.

CAUTION

To reduce the risk of injury from moving parts, remove Pet HandiMate ^® from vacuum hose or wand before servicing.

Cut off any carpet pile and lint entangled around brushroll with a pair of scissors.

Line drawing of a hand using scissors to cut or wire around a device (no text or symbols)

REMOVING CLOGS

WARNING

Disconnect electrical supply before removing clogs. Failure to do so could result in electrical shock or personal injury.

CHECKING FLEXIBLE HOSE FOR CLOGS

If there is noticeable abnormal noise when using the vacuum or the suction power suddenly drops, it is necessary to check the flexible hose for clogs.

Frequently check air path to make sure it is free of obstructions.

1. Remove attachments from the end of the flexible hose.
2. Remove the flexible hose ends from the main body and the lower hose connection by pressing the hose release buttons.

Hose Release

Hose Release Button

1. Check and remove any clogs in the flexible hose.

2. Reinstall the flexible hose to the vacuum cleaner. See ASSEMBLY INSTRUCTIONS (page 9).

CHECKING CONNECTION HOSE FOR CLOGS

1. Check and remove any clogs in the connection hose.
2. If necessary, release the connection hose by removing one screw with a Phillips head screwdriver and check for clogs.

Connection Hose

Technical line drawing of a mechanical device with hoses and a valve, no visible text or symbols

1. Reinstall the collection hose and fix with the screw. Do not over-tighten the screw.

TROUBLESHOOTING

Review this table to find do-it-yourself solutions for minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service agent.

WARNING

Disconnect electrical supply before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury.

PROBLEM	POSSIBLE CAUSE SOLUTION
Vacuum cleaner will not run.	Unplugged at wall outlet.	Plug in firmly.
	The power button is not pressed to start the vacuum cleaner.	Press the power button to start the vacuum cleaner.
	Defective wall outlet.	Check with a good appliance or lamp. Be sure the power cord plug is fully plugged into a good wall outlet.
	The motor is damaged.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
Poor job of dirt pick-up.	The hose or attachments are not installed correctly.	Check the hose and attachments for correct installation and ensure they are snapped firmly in place.
	Dust cup is not installed correctly.	Check dust cup for correct installation and ensure it is snapped firmly in place.
	Full or clogged dust cup.	Empty the dust cup (page 19).
	There is a clog in the flexible hose or connection hose of the vacuum cleaner.	Check and remove all clogs. Follow instructions on page 25.
	Suction control is in open position.	Adjust the suction control to increase suction. Follow instructions on page 17.
	The foam filter or felt filter needs to be cleaned or replaced.	Clean or replace the foam filter or felt filter. Follow the foam filter and felt filter cleaning instructions on page 20-21.
	The flexible hose is worn.	Replace the hose assembly. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

TROUBLESHOOTING

	The connection hose is worn.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
	The brushroll is worn.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
Dust escapes from the vacuum.	Dust cup is not installed correctly.	Position dust cup correctly and snap firmly in place.
	Foam filter or felt filter is worn or broken.	Check and replace the foam filter or felt filter. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Brushroll does not turn.	Brushroll is jammed.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
	Brushroll is not installed correctly.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
	The belt is not routed correctly.	Check the belt routing on page 21-24.
	The belt is worn or broken.	Replace the belt. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Airflow restricted with attachments in use; sound changes.	Air path is blocked.	Check for and remove any clogs and clean the air path. Follow instructions on page 25.
	Attachments in use restrict air flow.	Check attachments for fuzz, lint, pet hair or other debris.
Vacuum turns off on its own.	The power cord plug is loose from the outlet when using the vacuum.	Reinsert the power cord plug fully into the outlet. Avoid pulling or dragging the power cord when using the vacuum.
	The motor is damaged.	Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.

TABLA DE CONTENIDOS

Cleva North America, Inc., Greenville SC 29607

PIEZAS Y CARACTERÍSTICAS

Diagram showing a device with a handle and connector, connected to a device with a digital display and switch, with an arrow indicating direction of movement.

Technical line drawing of a vacuum cleaner with attached components and a downward arrow indicating motion (no text or symbols)

Diagram showing two mechanical device configurations with arrows indicating motion or assembly (no text or symbols)

Technical diagram showing mechanical assembly with labeled parts (I, II), no readable text or symbols present

Line drawing of a mobile washing machine with a circular no-smoking symbol (no text or labels)

Line drawing of a lawn mower with handle and base (no text or symbols)

Line drawing of a mobile phone with wheels and a rear panel (no text or symbols)

Technical line drawing of a mechanical clamp or tool (no text or symbols)

Technical line drawing of a mechanical tool or device with an arrow indicating direction (no text or symbols present)

Botón de liberación

ACCESORIOS

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ADVERTENCIA

Technical line drawing of a mechanical assembly with no visible text or symbols

Dientes de peine

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Reducir la succión

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Aumentar la succión

MANTENIMIENTO Y CUIDADO DE LA ASPIRADORA

Technical diagram of a vacuum cleaner with directional arrows indicating motion or force directions

LIMPIEZA DEL PREFILTRO

1. Press the dust cup lid release button, and open the lid.

Line drawing of two types of household appliances, one with handle and label arrow (no text or symbols)

Technical line drawing of a mechanical assembly with no visible text or symbols

Technical line drawing of a mechanical device with internal components and wiring (no text or symbols)

Ruta de la correa

✓ × ×

Eje del motor

Simple line drawing of a belt drive system with two pulleys (no text or symbols)

Correa Rodillo de cepillo

Technical line drawing of a mechanical device with internal components and no visible text or symbols

Cross-sectional technical diagram of a mechanical device with internal components and no visible text or symbols

Technical line drawing of a mechanical assembly with gears and levers (no text or symbols)

CAMBIO DE LA CORREA

Technical line drawing of a mechanical device with internal components and directional arrows indicating flow or movement (no text or symbols present)

LIMPIEZA CON EL PET HANDIMATE®

ADVERTENCIA

Line drawing of a hand using scissors to cut internal components of a device (no text or symbols)

CÓMO QUITAR OBSTRUCCIONES

ADVERTENCIA

Technical line drawing of a mobile phone with hoses and control panel (no text or symbols)

Cleva North America, Inc., Greenville SC 29607

PIÈCES ET FONCTIONNALITÉS

Diagram showing a device with labeled parts and directional arrows indicating assembly or connection.

Technical line drawing of a vacuum cleaner assembly with no visible text or symbols

Porte- accessoires

Diagram showing two mechanical device configurations with arrows indicating motion or assembly (no text or symbols)

Technical diagram of a mechanical device with labeled parts (I, II), showing internal components and wiring (no text or symbols present)

Line drawing of a vacuum cleaner with attached arm and control panel (no text or symbols)

Crochet

Line drawing of a mobile washing machine with a no-smoking symbol on the wheel (no text or labels)

CORDON D'ALIMENTATION: DÉGAGEMENT ET UTILISATION

Mechanical diagram showing a lever mechanism with arrows indicating motion direction (no text or symbols)

Line drawing of a vacuum cleaner with attached cover and handle (no text or symbols)

Line drawing of a mobility scooter with wheels and seat (no text or symbols)

SÉLECTION ET RÉGLAGE DE LA HAUTEUR DES POILS

Technical line drawing of a mechanical clamp or connector (no text or symbols)

ACCESSOIRE PET HANDIMATE®

Line drawing of a vacuum cleaner with airflow arrows indicating motion (no text or symbols)

AVERTISSEMENT

Line drawing of a vacuum cleaner with directional arrows indicating motion (no text or symbols)

NETTOYAGE DU PRÉ-FILTRE

Line drawings of two types of household appliances, one with a handle and arrow indicator (no text or symbols)

Technical line drawing of a vehicle's internal structure showing airflow and component layout (no text or symbols)

Technical line drawing of a mechanical assembly with gears and levers (no text or symbols)

Technical line drawing of a mechanical device with internal components and directional arrows (no text or symbols)

Arbre du moteur

Courroie

REEMPLACEMENT DE LA COURROIE

Cross-sectional technical drawing of a mechanical assembly (no visible text or labels)

Technical line drawing of a mechanical assembly with gears and shafts (no text or symbols)

Technical line drawing of a mechanical device with internal components and directional arrows indicating flow or movement (no text or symbols present)

NETTOYAGE DE L'ACCESSOIRE PET HANDIMATE®

AVERTISSEMENT

Line drawing of a hand using a tool to adjust internal components of a device (no text or symbols)

ÉLIMINATION DES OBSTRUCTIONS

AVERTISSEMENT

Technical line drawing of a mobile phone with hoses and control panel (no text or symbols)

Kenmore and the Kenmore logo are registered trademarks of Transform SR Brands LLC and are used under license by Cleva North America, Inc., Greenville, SC 29607