CL3650RG/O - Fridge Sub-Zero - Free user manual and instructions

USER MANUAL CL3650RG/O Sub-Zero

Classic Series Refrigeration Use and Care Guide CLEANING, MAINTENANCE, AND MORE2 | Sub-Zero Customer Care 800.222.7820 Classic Series Refrigeration Contents 3 Classic Series Refrigeration 4 Safety Precautions 6 Classic Series Features 8 Touch Controls 10 Storage 14 Product Operation 20 Food Preservation 22 Care Recommendations 24 Troubleshooting 27 Sub-Zero Warrantysubzero.com | 3 Important Note To ensure this product is installed and operated as safely and eciently as possible, take note of the following types of highlighted information throughout this guide: IMPORTANT NOTE highlights information that is especially important. CAUTION Indicates a situation where minor injury or product damage may occur if instructions are not followed. WARNING States a hazard that may cause serious injury or death if precautions are not followed. IMPORTANT NOTE: Throughout this guide, dimensions in parentheses are millimeters unless otherwise specified. Customer Care The model and serial number are printed on the enclosed product registration card. Both numbers are also listed on the product rating plate. Refer to pages 6–7 for rating plate location. For warranty purposes, you will also need the date of installation and name of your authorized Sub-Zero dealer. Record this information below for future reference. If your product ever needs attention, be sure to use a Sub-Zero Factory Certified Service provider recommended by our Customer Care Center, or select one from our list of providers available at subzero.com/locator. All Factory Certified Service providers are carefully selected and thoroughly trained by us. For answers and information not available in this guide, visit subzero-wolf.com/assistance. SERVICE INFORMATION Model Number Serial Number Date of Installation Certified Service Name Certified Service Number Authorized Dealer Dealer Number Classic Series Refrigeration4 | Sub-Zero Customer Care 800.222.7820 Safety Precautions IMPORTANT INSTRUCTIONS WARNING Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. WARNING Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. WARNING Do not use mechanical devices or other means to accelerate the defrosting pro- cess, other than those recommended by the manufacturer. WARNING Do not expose this appliance to rain. WARNING This appliance is only intended for residential use. WARNING

• This appliance contains flammable refrig- erant and must be handled, installed, ser- viced, and decommissioned by authorized personnel. Once decommissioned, consult local authorities for disposal instructions.

• To minimize the risk of ignition due to improper installation, replacement parts, or service procedures, only refrigeration technicians with flammable refrigerant training who are aware of the dangers of dealing with high voltage electricity and refrigerant under pressure are allowed to work on this equipment.

• Do not damage the refrigeration circuit when installing, maintaining, or servicing the unit.

This symbol indicates risk of fire/ flammable materials. CAUTION Incorporated ice makers must be installed by the manufacturer or its service agent. WARNING Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.subzero.com | 5 Safety Precautions IMPORTANT INSTRUCTIONS WARNING This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruc- tion concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance. WARNING

DANGER: Risk of child entrapment. Before you

throw away your old refrigerator or freezer:

• Leave the shelves and drawer dividers in place so that children may not easily climb inside. WARNING

PROPOSITION 65 FOR CALIFORNIA RESIDENTS

Cancer and Reproductive Harm— www.P65Warnings.ca.gov This appliance is intended to be used in house- hold and similar applications such as:

• sta kitchen areas in shops, oces, and other working environments

• farm houses and by clients in hotels, motels, and other residential type environments

• bed and breakfast type environments

• catering and similar non-retail applications6 | Sub-Zero Customer Care 800.222.7820 All Refrigerator Model

Classic Series Features Classic Series Features FEATURES

Flip-Up Dairy Compartment

Freezer Storage Drawers

Removable Ice Bin with Handle

Internal Water Dispenser

External Ice and Water Dispenser

Side-by-Side Model with External Dispenser

18 | Sub-Zero Customer Care 800.222.7820 Touch Control Panel For initial start-up, touch and hold on the control panel for 2 seconds. The recommended temperatures are preset at 0°F (-18°C) for a freezer and 38°F (3°C) for a refrigerator. The tem- peratures are adjustable in one-degree increments. The combination model has two temperature zones. To adjust temperature: 1 Touch the temperature to be adjusted. 2 Touch + or – until the desired temperature is displayed. Refer to the illustration below. To adjust additional settings, touch on the control panel. Refer to the illustration below.

Dual-zone home screenSETTINGSAdjust refrigerator drawer temperature and humidityTurn ice maker and max ice on or oTurn air purifier on or oAdjust soft on lighting and accent lighting (if applicable)Turn night mode on or oTurn the internal dispenser on or o (if applicable)Turn door alarm on or o and adjust durationAdjust door alarm volume and toneTurn water filter reminder on or oTurn connect on or o (if applicable)Turn the unit on or oTurn Sabbath on or oAdjust temperature unitsSelect languageSystem informationView troubleshooting and service information Touch Controls

Single-zone home screensubzero.com | 9 Touch Controls Connect This Appliance Connect this appliance to remotely monitor and control it. Connecting requires a wireless router, an Internet connec- tion with a network name and password, and a compatible mobile device. There is no limit to the number of appli- ances you can connect to an account. Connect products from multiple homes to the same account. Connecting appliances is optional. Connect today to:

• Receive alerts, status updates, and routine maintenance notifications.

• Streamline everyday tasks with the help of remote con- trols and voice commands.

• Quickly access user manuals and cleaning and mainte- nance tips. To connect: 1 Download the free Sub-Zero Group Owner’s App from the Apple App Store or Google Play. 2 With Bluetooth

enabled on the device, stand within a few feet of the appliance, open the app, and follow the on-screen instructions. 3 Log in or create an account. 4 Tap Add An Appliance or tap + in upper right of the screen to add appliances. To identify which appliance to pair, open the appliance door. 5 Tap + next to the appliance to select it. If identical appliances appear, follow the additional step on the screen to identify which appliance to pair. 6 Tap Pair Via Bluetooth

. Wait for setup to complete, then tap Set Up Your Appliance For Pairing. 7 Tap Choose a Network on the Connect Your Appliance to Wi-Fi screen. 8 Select the home Wi-Fi network and enter the network password. 9 Tap Turn on Notifications to allow notifications about the appliance (for example, door left ajar). 10 Tap Done on the Success screen to complete the setup.10 | Sub-Zero Customer Care 800.222.7820 Storage Refrigerator Storage

ADJUSTABLE DOOR SHELVES

To reposition a door shelf or dairy compartment: 1 To remove, lift the shelf from the bottom and slide out. Refer to the illustration below. 2 To install, place in the desired position and slide the shelf down onto the guides. IMPORTANT NOTE: If the door opening is limited to 90°, door shelves may need to be removed before removing a storage drawer or glass shelf.

FLIP-UP DAIRY COMPARTMENT

The bottom of the dairy compartment rotates upward to accommodate taller items below. For models without vertical dividers in the compartment, the entire bottom rotates upward. For models with a vertical divider, one section rotates upward. Refer to the illustration below. Door shelf removal Flip-up dairy compartment Dual Refrigeration

This Sub-Zero features a unique Dual Refrigeration

system to keep food fresher longer. With the Sub-Zero Dual Refrigeration

system, individual refrigerator and freezer systems have been designed to maintain accurate, consistent temperatures and proper humidity levels for longer food life expectancy. Dual Refrigeration

eliminates transfer of fresh food odors to frozen food and ice and does not freeze the moisture out of the air in the fresh food section. Split Climate

This intelligent cooling system revolutionizes Sub- Zero’s already-superior preservation capabilities, keeping food even fresher for longer. ClearSight

This intelligent LED lighting system fully illuminates the interior and reduces shadows.subzero.com | 11 Refrigerator Storage GLASS SHELVES To reposition a glass shelf: 1 To remove, tilt the shelf up, then lift up and out. Refer to the illustration below. 2 To install, insert the shelf in the tracks along the back wall, then lower the front until it locks into position. IMPORTANT NOTE: Use care when handling glass shelves to prevent breakage or scratching the interior. CAUTION Glass shelves should warm to room temperature before immersing in warm water. REFRIGERATOR DRAWERS To remove and install a refrigerator drawer: 1 To remove, pull the drawer open until it stops. 2 Lift the front of the drawer slightly and pull straight out. Refer to the illustration below. 3 To install, pull the drawer carrier out and align the bottom of the drawer with the carrier. 4 Slide the drawer back into position. To reposition a refrigerator drawer divider: 1 To remove, pull the divider straight up. 2 To install, align tabs on the divider with notches in the drawer and push down. Glass shelf removal Refrigerator drawer removal Storage Freezer Storage WIRE SHELVES To reposition a wire shelf: 1 To remove, tilt the shelf up, then lift up and out. 2 To install, insert the shelf in the tracks along the back wall, then lower the front until it locks into position.

FOLD-UP FREEZER SHELF

For models with an ice dispenser, the fold-up shelf rotates up and down to accommodate large or small items. Fold-up freezer shelf12 | Sub-Zero Customer Care 800.222.7820 Storage Freezer Storage FREEZER DRAWERS To remove the freezer baskets (over-and-under models): 1 Pull the drawer open until it stops. 2 Lift the upper and lower freezer baskets up and out. Refer to the illustration below. To install the freezer baskets (over-and-under models): 1 Insert the lower basket into the four corner retainers. 2 Position the upper basket onto the side rails and slide back until it clicks. Expandable freezer basket—for over-and-under models (excludes 30" model), the left side of the upper freezer basket is adjustable to allow for tall item storage in the lower basket. Slide to the right or left to adjust. Refer to the illustration below. To remove a freezer drawer (all freezer and side-by-side models): 1 Pull the drawer open until it stops. 2 Pull the two plastic tabs located behind the bottom two corners of the drawer forward, then lift up and out. Refer to the illustration below. If the door opening is limited to 90°, the top drawer must be removed before removing the middle or lower drawer. To install a freezer drawer (all freezer and side-by-side models): 1 Push the drawer slides in. 2 Align the drawer with the slides and push back until it stops. 3 Press down on the front of the drawer to engage the slides. Freezer drawer removal TAB Freezer basket removal Expandable freezer basketsubzero.com | 13 Freezer Storage ICE BIN To remove the ice bin (over-and-under models): 1 Pull the freezer drawer open until it stops. 2 Lift the ice bin up and out. Refer to the illustration below. To remove the ice bin (side-by-side models): 1 Pull the ice bin forward until it stops. 2 Lift the ice bin straight up. Refer to the illustration below. 3 To install, pull the carrier out and align the bottom of the ice bin with the carrier. 4 Slide the ice bin back into position. Over-and-under models Side-by-side models Storage To remove the ice bin (side-by-side dispenser models): 1 Pull the ice bin forward until it stops. 2 Lift to clear the carrier assembly along the back, then pull forward and out. Refer to the illustration below. Side-by-side dispenser models14 | Sub-Zero Customer Care 800.222.7820 Product Operation Humidity HUMIDITY CONTROL To optimize food preservation, the refrigerator humidity level is adjustable between Normal humidity and Enhanced (increased) humidity. Some vegetables (leafy greens, herbs, cauliflower, Brussels sprouts, broccoli, carrots, peppers, and asparagus) benefit from enhanced/increased humidity, however, proteins and fruits typically benefit from normal humidity. If condensation/moisture appears inside the refrigerator, verify the setting is set to Normal. To adjust humidity: 1 Touch . 2 Touch . 3 Touch to toggle between settings. Temperature TEMPERATURE CONTROL To optimize food preservation, the refrigerator drawer temperature is adjustable automatically or manually. All drawers are set to the same temperature and cannot be adjusted individually. Auto Mode—automatically adjusts the refrigerator drawer temperature 2° below the refrigerator set temperature, but cannot go below 34°F (1°C). Manual Mode—manually adjust the refrigerator drawer up to 2° above or below the refrigerator setpoint, but cannot go below 34°F (1°C) or above 42°F (6°C). To adjust temperature: 1 Touch . 2 Touch . 3 Touch “A“ or “M“ to toggle between modes. 4 Touch + or – to adjust the temperature manually.subzero.com | 15 Product Operation To replace the air purification cartridge: 1 To access the air purification cartridge, slide the door to the left. 2 Grasp the black cover from the top and rotate down- ward. The cartridge pops out and can be removed. Refer to the illustration below. 3 Remove the new cartridge from packaging and insert with the connector pointing downward. 4 Close the black cover, then slide the door to the right. 5 Follow the instructions on the control panel. The car- tridge life cycle resets for approximately one year. Air Purification System Many fresh foods emit ethylene gas, a naturally-occurring compound that hastens food ripening and spoilage. If your unit is equipped with an air purification system, the car- tridge has been factory installed and is located on the back wall of the refrigerator. To turn on air purification, touch on the options screen. CAUTION The air purification system complies with applicable federal requirements regarding incidental exposure to ultraviolet light. Lamp contains mercury. Manage in accordance with disposal laws. Visit earth911.com or call 800-222-7820.

AIR PURIFICATION CARTRIDGE

The air purification cartridge lasts approximately one year. "Snooze/Refresh" appears on the control panel when the cartridge needs to be replaced. Touch “Snooze” to delay the reminder for 24 hours or until the cartridge can be replaced. Replacement Sub-Zero air purification cartridges can be ordered online at subzero.com/store. For questions, contact Sub-Zero Customer Care at 800-222-7820. AIR PURIFIER Air purification cartridge16 | Sub-Zero Customer Care 800.222.7820 To replace the water filter: 1 To access the water filter, pull out on the bottom edge of the grille and rotate upward. Refer to the illustration below. 2 To remove the old filter, rotate counterclockwise one-quarter turn, then pull out. It is normal for a small amount of water to drip when the filter is removed. 3 Remove the new filter from packaging and remove the plastic cap. 4 Insert the new filter into the manifold and turn clock- wise. 5 Follow the instructions on the control panel. The filter life cycle resets for approximately one year. Water filter removal WATER FILTER Product Operation Water Filtration System The water filtration system supplies filtered water to the ice maker and water dispenser (dispenser models) to produce great-tasting water and ice. IMPORTANT NOTE: When using the water filtration system for the first time and after filter replacement, it is neces- sary to clear any air from the system and allow the filter to assist in cleaning the water lines. For non-dispenser models, discard the first two full bins of ice. For dispenser models, dispense several glasses of water for a period of two minutes. If the water filtration system will not be used, it can be placed in water filter bypass mode by removing the filter. "Snooze/Refresh" appears on the control panel when the filter needs to be replaced. Touch “Snooze” to delay the reminder for 24 hours or until the filter can be replaced. Replacement Sub-Zero water filters can be ordered online at subzero.com/store. For questions, contact Sub-Zero Customer Care at 800-222-7820.subzero.com | 17 Product Operation Sub-Zero Water Filtration System Data IMPORTANT NOTICE: Read this Performance Data Sheet carefully and compare the capabilities of this unit with your actual water treatment needs. It is recommended that, before purchasing a water treatment unit, you have your water supply tested to determine your actual water treatment needs. The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system, as specified in NSF/ANSI 42/53. System tested and certified by NSF International against NSF/ANSI Standard 42 and 53 for the reduction of substances listed below. Contaminant Reduction* Average Influent Concentration NSF Specified Challenge Concentration Average % Reduction Product Water Concentration NSF Reduction Requirements NSF Test ReportAverage Max Permissable Chlorine, Taste & Odor 2.0 mg/L 2.0 mg/L ± 10% 97.5% 0.05 mg/L N/A ≥50% J-00056501 Normal Particulate Class I, ≥0.5 to <1.0 μm 13,666,667 pts/ml At least 10,000 particles/ml 98.9% 143,333 pts/ml N/A ≥85% J-00056506 Asbestos 96 MF/L 10

Capacity: certified for up to 750 gallons (2,839 L); up to twelve months Service Flow: 0.78 gpm (2.95 Lpm) Water Supply: potable water Water Pressure: 35–120 psi (2.8–8.2 bar) Water Temperature: 40°F–100°F (5°C–40°C) SPECIAL NOTES

• Replacement Sub-Zero water filter cartridges can be ordered online at subzero.com/store, or contact customer care at 800-222-7820.

• It is recommended that the filter cartridge be replaced when the indicator is displayed, if there is a noticeable drop in pressure, the ice cubes become hollow, or every 12 months, whichever comes first. Replacement filter pricing information can be found at subzero.com/store.

• This filter must be installed, operated, maintained and replaced as required in order for the product to perform as advertised.

• Note that while the testing was performed under standard laboratory conditions, actual performance may vary. The contaminants or other substances removed or reduced by this water treatment system are not necessarily in your water. Manufactured for: Sub-Zero, Inc., P.O. Box 44848, Madison, WI 53744, 800-222-782018 | Sub-Zero Customer Care 800.222.7820 Product Operation Ice Maker To operate the ice maker: 1 To turn on the ice maker, touch on the options screen. A single highlighted cube indicates the ice maker is turned on. indicates the max ice feature is turned on. 2 To turn o the ice maker, touch until no cubes are highlighted. After initial start-up, discard the first few batches of ice. The ice may contain impurities from new plumbing con- nections. Max ice increases ice production up to 30% for a 24-hour period. During that period, some components may run at a higher speed resulting in a unique audible tone. This is typical and will revert back after 24 hours or when the ice bin is full. Ice may fuse together if not used regularly. To avoid, dis- card the ice and allow the ice maker to replenish. Turn o the ice maker if the ice bin is removed for an extended period. The unit is equipped with a 3-minute delay after the ice bin is removed, to ensure cubes are not ejected before the ice maker is turned o or the ice bin is installed. Night Mode Night mode automatically reduces interior light brightness when low ambient light is detected. appears in the upper-left corner of the control panel display when night mode is turned on. appears when low ambient light is detected. The interior light brightness remains reduced for three minutes, even if the ambient light changes. Touch to increase brightness. To turn night mode on or o: 1 Touch . 2 Touch . Sabbath This appliance is certified by Star-K to meet strict religious regulations in conjunction with specific instructions found on www.star-k.org. Sabbath mode automatically turns on the interior lights at a reduced brightness. The lights stay on when the door is closed. The lights cannot be turned o in Sabbath mode. Sabbath mode automatically turns o after 74 hours. All lighting preferences return to the previous setting when Sabbath mode is turned o. To turn on Sabbath: 1 Touch . 2 Touch and hold   for 3 seconds. To turn o Sabbath: 1 Touch and hold   for up to 10 seconds.subzero.com | 19 Ice and Water Dispenser The 40 oz (1.2 L) internal water tank must fill before water flows from the dispenser. Press and hold the water dispenser paddle for up to 60 seconds until water is dispensed. CAUTION Limit continuous ice and water dispenser operation to seven minutes or less. INTERNAL DISPENSER The internal ice and water dispenser is designed to accom- modate a 16 oz (.5 L) pint glass. The removable water grille located below the dispenser collects water drops. Refer to the illustration below. FUNCTION Touch and hold to dispense ice. Touch and hold to dispense water. For a water-only dispenser, depress the paddle with a glass to dispense water. Water flow stops when the glass is removed. Refer to the illustration below. WATERICEWATERGRILLEWATERDISPENSER Internal ice and water dispenser Water dispenser EXTERNAL DISPENSER Ice and water are dispensed through the door. The removable water grille located below the dispenser collects water drops. Refer to the illustration below. This is not a drain. Do not pour water into the water grille. To dispense large quantities of ice and water, use the dispenser located inside the refrigerator. Refer to the illus- tration below. FUNCTION Turn light on or o. Touch to select ice, then press the paddle with a glass to dispense. Touch to select water, then press the paddle with a glass to dispense. Press and hold to lock and unlock the dispenser. Product Operation TRAYGRILLE Removable water grille20 | Sub-Zero Customer Care 800.222.7820 Food Preservation Food Preservation Tips–To reduce the risk of spoilage, minimize food handling. Store fruits and vegetables sepa- rately. Store meats in the original packaging; once opened, re-wrap tightly. Ethylene Gas–Many fresh foods emit ethylene gas, a naturally-occurring compound that hastens food ripening and spoilage. Sub-Zero refrigerators come with an air puri- fication system (based on technology developed by NASA) that scrubs the air of ethylene and odor every 20 minutes. To reduce spoilage, do not store ethylene-producing fruits and vegetables with those that are ethylene-sensitive. Indicates an ethylene-producing food. Indicates an ethylene-sensitive food. Humidity–The optimal humidity varies for dierent foods. To keep food fresher longer, store foods in the areas desig- nated in the following charts. Food Preservation

FOOD ECODE REFRIGERATOR FREEZER

FRESH VEGETABLES Artichokes 1–2 weeks Freezing fresh vegetables is not recommended Asparagus 2–3 weeks Bean sprouts 7–9 days Beans (green or lima) 7–10 days Beets without tops 3–4 months Bok choy 3 weeks Broccoli 1–2 weeks Cabbage 3–6 weeks Carrots 1–5 months Cauliflower 3–4 weeks Celery 1–2 months Corn 5–8 days Cucumbers 10–14 days Eggplant* 1–2 weeks Fresh herbs 1–3 weeks Garlic* 6–7 months Ginger* 6 months Jicama* 1–2 months Kale 1–2 months Leeks 2 months Lettuce 2–3 weeks Mushrooms 1–2 weeks Onions 1–6 months Parsley 1–2 months Peas (sugar, snap, snow) 1–2 weeks Peppers (bell or chile) 2–3 weeks Potatoes* 5–10 months Radishes 1–2 months Shallots 6 months Spinach 10–14 days Squash (soft rind) 1–2 weeks Tamarillos 7–10 days Water chestnuts 2–4 months *Do not refrigerate.subzero.com | 21 Food Preservation Food Preservation

FOOD ECODE REFRIGERATOR FREEZER

FRESH FRUITS Apples 1–2 months Freezing fresh fruits is not recommended Apricots 1–2 weeks Avocados

2–4 weeks Bananas* 1–4 weeks Blueberries 10–18 days Cantaloupe 2–3 weeks Cherries 2–3 weeks Figs 7–10 days Grapefruit 6–8 weeks Grapes 2–3 weeks Honeydew melon 3–4 weeks Kiwifruit 4–6 weeks Lemons 1–6 months Limes 6–8 weeks Mangos

2–3 weeks Nectarines 2–4 weeks Oranges 3–8 weeks Peaches 2–4 weeks Pears

2–3 weeks Pineapple 2–4 weeks Plums 2–5 weeks Raspberries 3–6 days Strawberries 7–10 days Tomatoes* 1–3 weeks

Eggs (fresh) 3 weeks Freezing eggs and deli is not recommended Egg substitute (opened) 3 days Egg, tuna, or ham salad 3–5 days Lunch meat, thinly sliced 1–2 days *Do not refrigerate.

Ripen on the counter before refrigeration.

FOOD ECODE REFRIGERATOR FREEZER

SOUP Stew with meat 3–4 days 2–3 months Vegetable soup 3–4 days 2–3 months

MEATS, FISH, AND POULTRY

Bacon 7 days 1 month Beef steaks, roast 3–5 days 6–12 month Bluefish, perch 2 days 2–3 month Corned beef 5–7 days 1 month Ham (whole) 7 days 1–2 months Hamburger 1–2 days 3–4 months Meat dishes (cooked) 3–4 days 2–3 months Pork and veal chops 3–5 days 4–6 months Poultry (cooked) 3–4 days 4–6 months Poultry (raw) 1–2 days 9 months Salmon, mackerel 4 days 5–9 months Sausage (raw) 1–2 days 1–2 months Shrimp 1 day 6 months Smoked breakfast links, patties 7 days 1–2 months DAIRY Butter 3 months 1 year Cottage cheese 1–2 weeks 4 weeks Cream cheese 2 weeks Not recomm. Process cheese 3–4 weeks 6–8 months Whole or skim milk 1–2 weeks Not recomm. Yogurt 1 month Not recomm.22 | Sub-Zero Customer Care 800.222.7820 Cleaning

STAINLESS STEEL EXTERIOR

Use a nonabrasive stainless steel cleaner and apply with a soft lint-free cloth. To bring out the natural luster, lightly wipe the surface with a water-dampened microfiber cloth followed by a dry polishing chamois. Always follow the grain of stainless steel. INTERIOR CLEANING To clean interior surfaces and all removable parts, wash with a mild solution of soap, water, and baking soda. Rinse and dry thoroughly. Avoid getting water on the lights and control panel. CAUTION Do not use vinegar, rubbing alcohol, or other alcohol-based cleaners on any interior surface. Care Recommendations VACATIONS For extended vacations, turn power o at the control panel. Empty the unit and block doors open slightly to let fresh air in and keep the interior dry. The water filter should be replaced before start-up.subzero.com | 23 Cleaning CONDENSER CAUTION Before cleaning the condenser, turn power o at the control panel. Wear gloves to avoid injury from sharp condenser fins. The condenser is located behind the flip-up grille. Clean the condenser every 6–12 months. To clean the condenser: 1 Turn power o at the control panel. 2 Pull out on the bottom edge of the grille and rotate upward. Refer to the illustration below. 3 Use a soft bristle brush and vacuum to remove dust and lint from the condenser. To avoid damaging condenser fins, vacuum in the direction of the fins. Condenser locationCONDENSER Care Recommendations CAUTION Failure to clean the condenser could result in tem- perature loss, mechanical failure, or damage.24 | Sub-Zero Customer Care 800.222.7820 Troubleshooting High temperatures, the unit runs excessively, or the unit is giving o too much heat. 1 Verify the condenser is clean. 2 Verify the door is closing properly. 3 Verify the door has not been left ajar. 4 Increased ambient temperatures may cause the com- pressors to run longer. 5 If the temperature display shows 38° and 0°, but is not cooling, the unit may be in Showroom Mode. Contact Sub-Zero Customer Care at 800-222-7820. No water from the dispenser. 1 Wait one hour, then try the dispenser again. Contact Sub-Zero Customer Care at 800-222-7820 if unre- solved. Troubleshooting Before contacting Sub-Zero Factory Certified Service, visit subzero-wolf.com/assistance or use these helpful tips to prevent the need for a service visit. UNIT OPERATION No lights or cooling. 1 Verify power is on. 2 Verify electrical power to the unit and home circuit breaker is on. No lights in the refrigerator or freezer. 1 The door may have been left ajar, which has disabled lights to eliminate excess heat. If the lights are out, close the door for one hour. If the lights are still out, contact Sub-Zero Factory Certified Service. 2 LED interior lighting must be replaced by Sub-Zero Factory Certified Service. No refrigerator shelf light. 1 Verify the shelf is properly installed in the tracks along the back wall. 2 Verify nothing (a tall container or food) is preventing the shelf from engaging the tracks along the back wall. Frost, condensation, or ice buildup inside the unit. 1 Verify the condenser is clean. 2 Verify the door is closing properly. 3 Verify the door has not been left ajar. 4 Verify the door gasket does not have rips or tears. If it does, contact Sub-Zero Factory Certified Service. 5 If icing is heavy, turn the unit o and use a hair dryer to melt the ice. The hair dryer should be set on low and kept moving at all times. Once the ice has melted, wipe up any water with a cloth or paper towel.subzero.com | 25 Troubleshooting ICE PRODUCTION No ice. 1 Verify the ice cube indicator appears on the control panel display. 2 Verify the ice maker has been on for at least 24 hours. 3 Verify the freezer temperature is near 0°F. 4 Verify the ice bin is properly installed. 5 Verify the ice maker arm is in the down position. 6 Verify water is being supplied to the unit. 7 Verify the water filter has been replaced within the last 12 months and installed properly. 8 Verify the water filter has been removed if a reverse osmosis filtration system is being used. Blue or green ice. 1 Possible copper supply line corrosion. Contact a plumber to clean or replace. Black flecks in the cubes. 1 Stop use and contact Sub-Zero Factory Certified Service. Bad taste. 1 Defrost the freezer and clean with soap and water. 2 Place coee grounds or charcoal briquettes in the freezer to absorb odor. Hollow cubes. 1 Clean the condenser. Contact Sub-Zero Factory Certified Service if unresolved. Troubleshooting ODOR 1 Clean the unit before using for the first time. This will clear any odors that may have been trapped during shipping. 2 Replace the air purification cartridge. 3 Clean the unit and shelving thoroughly. 4 Cover uncovered food.26 | Sub-Zero Customer Care 800.222.7820 Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf & Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries. All other trademarks are property of their respective owners in the United States and other countries. Troubleshooting Service

• Maintain the quality built into your product by contact- ing Sub-Zero Factory Certified Service. For the name of the nearest Sub-Zero Factory Certified Service, check the Product Support section of our website, subzero.com/assistance or call Sub-Zero Customer Care at 800-222-7820.

• When contacting service, you will need the model and serial number of your unit. Both numbers are listed on the product rating plate. Refer to pages 6–7 for rating plate location.

• For warranty purposes, you will also need the date of installation and name of your authorized Sub-Zero dealer. This information should be recorded on page 3 of this guide.subzero.com | 27 Sub-Zero Residential Limited Warranty

FULL TWO YEAR WARRANTY*

For two years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero Factory Certified Service, unless otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.

FULL FIVE YEAR SEALED SYSTEM WARRANTY

For five years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, these parts that prove to be defective in materials or workmanship: compressor, condenser, evapora- tor, drier and all connecting tubing. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero Factory Certified Service, unless otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.

LIMITED TWELVE YEAR SEALED SYSTEM WARRANTY

For twelve years from the date of original installation, Sub-Zero will repair or replace the following parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. If the owner uses Sub-Zero Factory Certified Service, the service provider will repair or replace these parts with the owner paying for all other costs, including labor. If the owner uses non-certified service, the owner must contact Sub-Zero, Inc. (using the information below) to receive repaired or replacement parts. Sub-Zero will not reimburse the owner for parts purchased from non-certified service or other sources.