MCG20G - Grill plate Hatco - Free user manual and instructions

Product type	Professional multi-contact grill plate
Brand	Hatco
Model	MCG20G
Width	646 mm (25-7/16 in)
Depth	388 mm (15-5/16 in)
Height	214 mm (8-7/16 in)
Cooking width	260 mm (10-1/4 in)
Cooking depth	229 mm (9 in)
Weight	42 kg (93 lb)
Power supply	208–240 V, 2820–3760 W, 13.6–15.7 A
Plug configuration	NEMA 6-20P
Temperature range	50 to 300 °C (120 to 570 °F)
Cooking plates	Grooved enameled cast iron, removable
Max food thickness	60 mm (2-3/8 in) with parallel plates
Main functions	Top and bottom contact cooking, adjustable temperature control, power and heat indicators, Easy Clean System
Maintenance and cleaning	Daily cleaning of plates, removable and dishwasher-safe grease tray
Safety	Automatic shut-off by temperature control, hot surface warnings, overheat protection
Spare parts and repairability	Genuine Hatco parts, repair by qualified personnel, support 7 days a week
Warranty	1 year parts and labor + 1 additional year parts for certain components
Available accessories	Smooth cooking plates (left/right) for MCG20G

Frequently Asked Questions - MCG20G Hatco

What is the temperature range of the Hatco MCG20G plate?

The temperature range is 50 to 300 °C (120 to 570 °F).

How to clean the cooking plates?

Turn off the appliance, unplug it and let it cool. Remove the plates and clean them with a wire brush, soap and water. The cast iron plates can go in the dishwasher. Do not use abrasive products or bleach.

What is the maximum thickness of food that can be grilled?

With parallel plates, the maximum thickness is 60 mm (2-3/8 in). Thicker foods can be cooked, but the top plate will not rest flat.

How to balance the top cooking plate?

Use the provided hex key to adjust the tension screw at the back of the appliance. Turn clockwise to increase tension, counterclockwise to decrease, until the plate stays in place on the food.

What to do if the appliance does not heat up?

Check that the temperature control is set correctly and that the appliance is plugged in. If the problem persists, contact a Hatco authorized repairer. The heating element or control may be faulty.

Can I use optional smooth plates?

Yes, top and bottom smooth plates are available as accessories. For the MCG20G, refer to part numbers SB-L (bottom), ST-LL (top left) and ST-LR (top right).

What is the required electrical power?

The MCG20G operates on 208–240 V, with a power of 2820 to 3760 W and a current of 13.6 to 15.7 A. Use a NEMA 6-20P plug.

How to remove the cooking plates for cleaning?

Turn off and unplug the appliance. Remove the grease tray and the thumbscrews from the top heating assembly. Lift the heating assembly, remove the cotter pins and assembly pins, then remove the top plate. For the bottom plate, remove the thumbscrews located on each side.

What are the safety clearances around the appliance?

The appliance must be placed at least 200 mm (8 in) from walls and flammable materials. Do not obstruct ventilation openings.

Where can I get spare parts or repair?

Contact Hatco after-sales service at 800-558-0607 or by email at [e-mail]. Use only genuine Hatco parts for safety.

USER MANUAL MCG20G Hatco

Register Online! (see page 2)

Hatco® CORPORATION

Multi Contact Grill Grills multi-contact

MCG Series • Série MCG

Line drawing of a portable electric stove with control panel and vented door (no text or symbols)

Line drawing of a portable electric stove with control panel and vented top (no text or symbols)

Line drawing of two identical portable electric cookers with control knobs and fans (no text or symbols)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information ....2

Introduction....2

Important Safety Information....3

Model Description....4

Model Designation....4

Specifications....4

Plug Configurations 4

Electrical Rating Charts....5

Dimensions....5

Installation 6

General....6

Operation....7

General....7

Control Panel....7

Operating the Unit 7

Balancing the Top Grill Plate 8

Suggested Cook Temperatures and Times....8

Maintenance 9

General....9

Daily Cleaning 9

Removing the Grill Plates....10

Troubleshooting Guide....11

Options and Accessories....11

Limited Warranty....12

Authorized Parts Distributors......Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the bottom the unit). Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No. ____

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".

Business

Hours: 8:00 AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—

8:00 AM to 5:00 PM CST Monday–Thursday

8:00 AM to 2:30 PM CST Friday)

Telephone: [phone]

e-mail: [e-mail]

Fax: [phone] (Parts and Service)

414-671-3976 (International)

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Multi Contact Grills offer quick, reliable, and versatile cooking options for commercial kitchens as well as display cooking locations. The adjustable temperature control along with the standard grooved grill plates and accessory smooth grill plates enable the Multi Contact Grill to cook a variety of food product including paninis, hamburgers, fish, and vegetables. The Multi Contact Grill's easy clean System® provides quick removal and easy cleaning of the grill plates. Exclusive top and bottom heating element packs provide exceptional heat distribution over the entire grill plate surface.

Hatco Multi Contact Grills are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides installation, safety, and operating instructions for Multi Contact Grills. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

- Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

- Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 50^ (10°C) and a maximum of 104^ (40°C).

- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.

- Do not steam clean or use excessive water on unit.

- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.

- Do not clean unit when it is energized or hot.

- Do not allow liquids to spill into unit.

- Do not pull unit by power cord.

- Do not allow power cord to hang over edge of counter.

- Discontinue use if power cord is frayed or worn.

- Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.

- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

Never leave unit unattended during use.

Do not use unit for any purpose other than for which it is designed.

WARNING

FIRE HAZARD:

• Locate unit a minimum of 8" (200 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax [phone]; or International fax [phone].

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with grill plates during operation. Both plates are very hot.
• Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

This unit is designed for use in environments where ambient temperature is between 50°F (10°C) and 104°F (40°C).

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Unit is recommended for use in or on metallic countertops. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200°F (93°C).

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under Hatco warranty.

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Do not attempt to cool hot grill plates quickly, such as by immersing in water. Damage to plates will occur.

This unit is intended for commercial use only—NOT for household use.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

All Models

Hatco Multi Contact Grills consist of an easy-to-clean stainless steel frame. Enamel-coated, removable cast iron grill plates come standard with a grooved surface. The units feature an adjustable Temperature Control(s) with a range from 120°F–570°F (50°C–300°C), a power indicator, a heating indicator, and a removable grease trap. All units are equipped with a factory attached 6' (1829 mm) power cord and plug.

Multi-Contact Grills are equipped with a self-adjusting top grill plate that has the ability to grill food product of different thickness and size. The maximum product thickness for each model with the grill plates parallel is as follows:

Model MCG10G = 2-3/8" (60 mm)

Model MCG14G = 2-3/4" (70 mm)

Model MCG20G = 2-3/8" (60 mm)

NOTE: Thicker food product can be grilled, but the plates will not be parallel and the top plate will not rest flat on the top surface of the food product.

Smooth surface top and bottom grill plates are available as accessories. Refer to the OPTIONS AND ACCESSORIES section for details.

MCG10G Temperature Control Grease Trap MCG14G Power Indicator Heating Indicator MCG20G Top Grill Plate Assembly

Multi Contact Grills

MODEL DESIGNATION

Multi Contact Grill Cooking Width (inches) M C G X X G Grill Plate Style G = Grooved

SPECIFICATIONS

Plug Configurations

Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NEMA 5-15P

NEMA 6-15P

NEMA 6-20P
Plug Configurations

Electrical Rating Chart

Model Voltage Watts Amps Plug Configuration Unit Weight
MCG10G 120* 1800 15 NEMA 5-15P 47 lbs. (21 kg)
MCG14G 120* 1800 15 NEMA 5-15P 62 lbs. (28 kg)
	208–240 †	1950–2600	9.4–10.8	NEMA 6-15P	62 lbs. (28 kg)
MCG20G	208–240 †	2820–3760	13.6–15.7	NEMA 6-20P	93 lbs. (42 kg)

* 120 V Canadian units operate at 1800 W and 15 A with a NEMA 5-20P plug configuration.
† Unit is designed to operate on supply voltages between 208 V and 240 V.

Dimensions

Model	Width (A)	Depth (B)	Height (C)	Footprint Width (D)	Footprint Depth (E)	Cooking Width (F)	Cooking Depth (G)
MCG10G	12-7/8" (326 mm)	15-5/16" (388 mm)	8-7/16" (214 mm)	12" (305 mm)	10-7/8" (276 mm)	10-1/4" (260 mm)	9" (229 mm)
MCG14G	16-3/8" (416 mm)	15-5/16" (388 mm)	8-7/16" (214 mm)	15-1/2" (394 mm)	10-7/8" (276 mm)	13-3/4" (350 mm)	9" (229 mm)
MCG20G	25-7/16" (646 mm)	15-5/16" (388 mm)	8-7/16" (214 mm)	24-9/16" (624 mm)	10-7/8" (276 mm)	10-1/4" (260 mm)	9" (229 mm)

A F C D

Front View

B G E

Side View

A F F C D

Front View

B G E

Side View
Model MCG20G

General

Hatco Multi Contact Grills are shipped pre-assembled and ready to use. Care should be taken when unpacking the shipping carton to avoid damage to the unit. The following installation procedure must be performed before connecting electricity and operating the unit.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD:

• Locate unit a minimum of 8" (200 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

• Inspect the shipping carton for obvious signs of transit damage. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance.

• Remove the unit and any loose components/accessories from the shipping carton. The following loose components are included in every Multi Contact Grill:

• Grease Trap
  • Hex Wrench (for top grill plate balancing)

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit.
2. Make sure to remove all protective film from the stainless steel surfaces.
3. Inspect the unit for freight damage such as dents in housing or broken knobs. If damaged, inform the freight company immediately.

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Unit is recommended for use in or on metallic countertops. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200^ F ( 93^ C). Damage to any countertop material caused by heat generated from Hatco equipment is not covered under Hatco warranty.

1. Place the unit in the desired location.

2. Locate the unit in an area where the ambient air temperature is constant and a minimum of 50^ (10°C) to a maximum of 104^ (40°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

3. Make sure the unit is at the proper counter height in an area convenient for use.
4. Make sure the countertop is level and strong enough to support the weight of the unit and food product.

5. Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

6. Attach the swing arm to the top grill plate assembly.

- Lift up the swing arm and place the cutout on the swing arm over the retaining screw on the top grill plate.

Retaining Screw Swing Arm

General

Hatco Multi Contact Grills are designed for ease of operation and versatility. Use the following information and procedures to operate the grill.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Control Panel

The following are descriptions of the controls used to operate a Multi Contact Grill. All controls are located on the control panel at the front of the unit.

Power Indicator

The Power Indicator illuminates when the unit is on.

Heating Indicator

The Heating Indicator illuminates when the heating elements are on and heating the grill plates.

Temperature Control

The Temperature Control controls the power to the unit as well as the temperature setting. Turn the Temperature Control clockwise to turn on and increase the temperature setting. Turn the Temperature Control counterclockwise to decrease the temperature setting and turn off the unit.

Operating the Unit

Startup

1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
2. Make sure the grease trap is in position and the top grill plate is down in the closed/operating position.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with grill plates during operation. Both plates are very hot.
• Turn the Temperature Control clockwise to the desired temperature setting.

• Both the Power Indicator and the Heating Indicator will illuminate.

• Allow the unit approximately 20 minutes to reach operating temperature.

- The Heating Indicator will go dark when the unit reaches the selected temperature.

NOTE: Refer to the "Suggested Cook Temperatures and Times" chart in this section for examples of food products that can be cooked on the Multi Contact Grill.

1. Lift the top grill plate handle to open up the unit.
2. Carefully apply a small amount of cooking oil to the top and bottom grill plates.
3. Place food product onto the bottom grill plate, and close the top grill plate onto the food product.

Handle Top Grill Plate Bottom Grill Plate Grease Trap

Model MCG10G in open position

NOTE: It the top grill plate does not stay down and rest flat on top of the food product, it needs to be balanced. Refer to the "Balancing the Top Grill Plate" procedure in this section.

1. When cooking is complete, lift the top grill plate handle to open up the unit and remove the food product.

continued...

Power Indicator Heating Indicator HATCO® MULTI-CONTACT GRILL easy clean Systems' Temperature Control (in "off" position) HATCO CORPORATION MILWAUKEE, WI U.S.A. www.hatcocorp.com 30°C 50°F 402 300 200 100 50 300 100 50 300 100 50 300 100 50 300 100 50 300 100 50 300 100 50 300 100 50 300 100 50 300 100 50 3

Control Panel (MCG10G shown)

Shutdown

1. Turn the Temperature Control fully counterclockwise to the "off" position.
2. Perform the "Daily Cleaning" procedure in the Maintenance section of this manual.

Balancing the Top Grill Plate

Perform the following procedure to balance the top grill plate. A properly balanced top grill plate will stay down and rest flat on the food product during operation. The top grill plate is balanced by adjusting the tension on the top grill plate hinge assembly.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Locate the tensioning screw on the back of the unit.

3. Using the hex wrench included with the unit, adjust the tension on the top grill plate hinge assembly.

4. Turn the tensioning screw clockwise to increase the tension on the hinge assembly.

5. Turn the tensioning screw counterclockwise to decrease the tension on the hinge assembly.

6. Test the operation of the top grill plate assembly and readjust, if necessary.

Tensioning Screw

Location of Tensioning Screw

Suggested Cook Temperatures and Times
Food Product Cook	Temperature Cook Time
Vegetables	210°-300°F(100°-150°C)	4 minutes
Eggs	300°-390°F(150°-200°C)	2 minutes
Fish	300°-390°F(150°-200°C)	1-1/2 minutes
Shrimp	390°-480°F(200°-250°C)	3 minutes
Hamburgers	390°-480°F(200°-250°C)	2-1/2 minutes
Steak	390°-480°F(200°-250°C)	2 minutes
Paninis	480°-570°F(250°-300°C)	3 minutes

NOTE: Cook temperatures and times may vary depending on the thickness of the food product as well as the desired style of cooking.

General

Hatco Multi Contact Grills are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax [phone]; or International fax [phone].

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

WARNING

Submerging or saturating unit with water may cause serious injury, will damage the unit, and void unit warranty.

NOTICE

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Do not attempt to cool hot grill plates quickly, such as by immersing in water. Damage to plates will occur.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

1. Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
2. Brush or wipe all food crumbs, oil, etc. from both grill plates into the grease trap.

3. Remove, empty, and clean the grease trap.
   a. Wash the grease trap with warm water and a mild detergent. Rinse with water.
   b. Allow the grease trap to air dry, or dry with a soft cloth.

4. Clean the grill plates.

a. Perform the "Removing the Grill Plates" procedure in this section.

b. Clean each grill plate using a wire brush/steel scrub pad, dish soap, and water. Rinse thoroughly with clean water.

NOTE: The cast iron grill plates are dishwasher-safe.

c. Wipe clean all axis pins, cotter pins, and thumbscrews, with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.

1. Wipe all exterior surfaces of the unit with a non-abrasive cloth dampened in warm water and a mild soap. Stubborn stains may be removed with a good stainless steel cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.
2. Rinse the unit thoroughly using a non-abrasive cloth dampened in warm water only.
3. Dry the unit using a clean, dry, non-abrasive cloth.
4. Reinstall the grill plates. To reinstall, reverse the "Removing the Grill Plates" procedure in this section.
5. Reinstall the grease trap.

Removing the Grill Plates

Use the following procedure to remove the top and bottom grill plates for cleaning.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

1. Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
2. Remove the grease trap, if present.
3. Remove the two thumbscrews on the cover of the top heating element assembly.
4. Lift the top heating element assembly off of the top grill plate and set aside. The power coil still will be attached between the top element assembly and the base of the unit.

Thumbscrew Power Coil Grease Trap Top Heating Element Assembly Top Grill Plate

Removing Thumbscrews and the Heating Element Assembly
5. Remove the cotter pins from the axis pins on each side of the top grill plate. Note the orientation of the cotter pins for reassembly.
6. Remove the two axis pins.

Cotter Pin Axis Pin

Removing the Cotter and Axis Pins

1. Remove the swing arm from the retaining screw on the top grill plate.
2. Remove the top grill plate.
3. Remove the two thumbscrews from the bottom grill plate (one on each side of the plate).
4. Remove the bottom grill plate.

Retaining Screw Swing Arm

Top Grill Plate Thumbscrew Bottom Grill Plate

Removing the Top and Bottom Grill Plates

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable Cause Corrective Action
Unit turned “On”, but no heat.	Heating element(s) defective. Contact Authorized Service Agent or Hatco for assistance.
	Temperature Control defective. Contact Authorized Service Agent or Hatco for assistance.
Unit not hot enough. Temperature Control setting too low.		Turn Temperature Control clockwise to increase the temperature setting.
Unit not working at all. Unit not turned on. Reviewing “Operating the Unit” in the OPERATION section of this manual.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at:

Telephone: [phone] or 414-671-6350

e-mail: [e-mail]

Fax: [phone] or 414-671-3976

OPTIONS AND ACCESSORIES

Smooth Grill Plates

Smooth top and bottom grill plates are available as accessories for all Multi Contact Grills.

SB-S ......Smooth Bottom Grill Plate, MCG10G

ST-S......Smooth Top Grill Plate, MCG10G

SB-M ......Smooth Bottom Grill Plate, MCG14G

ST-M ......Smooth Top Grill Plate, MCG14G

SB-L ......Smooth Bottom Grill Plate, MCG20G

ST-LL......Smooth Top Grill Plate, Left, MCG20G

ST-LR ......Smooth Top Grill Plate, Right, MCG20G

Smooth Top Grill Plate Smooth Bottom Grill Plate

Smooth Top and Bottom Grill Plates, Model MCG10G

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Strip Heater Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HW and HWB Series (metal sheathed)

b) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

c) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

d) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

Grills multi-contact

DÉSIGNATION DU MODÈLE

A F F C D

Vue de face

B G E

1. GARANTIE DU PRODUIT

Byassee Equipment Co. Phoenix 602-252-0402

CALIFORNIA

Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service San Diego 619-298-7106

P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

3 Wire Nass Service Co., Inc. Orlando 407-425-2681

B.G.S.I. Pompano Beach 954-971-0456

Comm. Appliance Service Tampa 813-663-0313

GEORGIA

TWC Services Mableton 770-438-9797

Heritage Service Group Norcross 866-388-9837

Southeastern Rest. Svc. Norcross 770-446-6177

HAWAII

Burney's Comm. Service, Inc. Honolulu 808-848-1466

Food Equip Parts & Service Honolulu 808-847-4871

ILLINOIS

Parts Town Lombard 708-865-7278

Eichenauer Elec. Service Decatur 217-429-4229

Midwest Elec. Appl. Service Elmhurst 630-279-8000

Cone's Repair Service Moline 309-797-5323

INDIANA

GCS Service Indianapolis 317-545-9655

IOWA

Electric Motor Service Co. Davenport 319-323-1823

Goodwin Tucker Group Des Moines 515-262-9308

KENTUCKY

Service Solutions Group Lexington 859-254-8854 Service Solutions Group Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080 GCS Service Silver Spring 301-585-7550

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 517-893-4561

Midwest Food Equip. Service Grandville 616-261-2000

MINNESOTA

GCS Service Plymouth 800-345-4221

MISSOURI

General Parts Kansas City 816-421-5400

Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006 Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145

Service Plus Flanders 973-691-6300

NEW YORK

Acme American Repairs, Inc. Brooklyn 718-456-6544

Alpro Service Co. Brooklyn 718-386-2515

Appliance Installation Buffalo 716-884-7425

Duffy's Equipment Services, Inc. Buffalo 800-836-1014

3Wire Northern Plattsburgh 800-634-5005

Duffy's Equipment Services, Inc. Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6635

Service Solutions Group Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

Krueger, Inc. Oklahoma City 405-528-8883

OREGON

Ron's Service, Inc. Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

Appliance Installation & Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039

Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair W. Columbia 803-791-4420

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

GCS Service Fort Worth 800-433-1804

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 888-866-9276

Refrigerated Specialist, Inc. Mesquite 888-866-9276

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Restaurant Appliance Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160

A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

800-558-0607 414-671-6350

Parts and Service Fax [phone]

International Fax [phone]

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION section for details.