JENN-AIR JWD3027ES - Warming drawers and cabinets

JWD3027ES - Warming drawers and cabinets JENN-AIR - Free user manual and instructions

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Product Type Warming Drawer
Brand JENN-AIR
Model JWD3027ES
Rated Voltage 115 V, 60 Hz, 15 or 20 A
Dimensions (approx.) Width 76.2 cm (30"), Depth 55.9 cm (22"), Height 25.4 cm (10")
Weight (approx.) 27 kg (60 lb)
Maximum Load Capacity 45 kg (100 lb)
Functions Warming (Low to High), Bread Proofing, Slow Cooking (Slow Roast Low/High)
Humidity Setting Moist/Dry Slider (Moist/Dry)
Control Type Rotary knob with blue indicator light
Included Accessories 2 racks, 2 utensil support rails
Exterior Material Stainless steel
Cleaning Stainless steel: non-abrasive cleaner; interior: soapy water; racks: steel wool
Safety Grounding required; do not use to heat room; hot surfaces
Electrical Installation 3-prong grounded outlet, dedicated circuit recommended
Warranty 1 year limited
Customer Service (Canada) 1-800-JENNAIR (1-800-536-6247)
Replacement Parts affresh® stainless steel cleaner, panels, serving utensils
Outdoor Use Down to 0 °C (32 °F)
Recommended Preheating 5 min (Low), 10 min (Med), 20 min (High)
Number of Racks 2 adjustable racks

Frequently Asked Questions - JWD3027ES JENN-AIR

How to use the warming drawer to keep food warm?
Push and turn the control knob to the desired setting (Low to High). Select the Moist or Dry position depending on the food. Preheat according to recommended times (5-20 min). Place cooked food in the drawer and cover. Do not exceed 1 hour of holding time.
How to clean the stainless steel of the drawer?
Use a stainless steel cleaner like affresh® or a mild detergent with a soft cloth. Rub in the direction of the grain. Avoid abrasive pads, steel wool, or harsh cleaners that scratch the surface.
What to do if the drawer does not slide properly?
Check that the drawer is properly installed on the slides. Ensure that the load does not exceed 100 lb (45 kg) and is balanced. If the problem persists, remove the drawer and reinstall it following the manual instructions.
How to use the bread proofing function?
Cover the dough with oiled wax paper. Place the bowl on a rack. Turn the knob to PROOF and set the slider to MOIST. Check the rise by pushing two fingers: if the indentation remains, the dough is ready.
Can I use the warming drawer outdoors?
Yes, the drawer is designed for indoor/outdoor use down to 0 °C (32 °F). For the slow cooking function, do not use if outdoor temperature is below 0 °C.
What is the maximum capacity of the drawer?
The maximum load capacity is 100 lb (45 kg). Do not overload to avoid poor sliding or premature wear.
How to remove the drawer for cleaning?
Open the drawer fully. Press the black tab on the right side and lift the one on the left side, then open further to disengage the latch. Hold the drawer by the sides and pull it completely out. To reinstall, align the guides and push all the way in.
What to do if the drawer does not heat?
Check that the power cord is plugged into a 3-prong grounded outlet. Check the fuse or circuit breaker. If the problem persists, contact a qualified technician.
How to adjust the humidity in the drawer?
Use the Moist-Dry slider: MOIST position to keep foods tender; DRY position to keep foods crispy. Condensation inside is normal.
What utensils can I use in the drawer?
Use only oven-safe utensils. The drawer accepts standard sizes (1/6, 1/3, 1/2, 2/3, full size) with the provided support rails. Full-size utensils do not fit the 24-inch model.

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USER MANUAL JWD3027ES JENN-AIR

For questions about features, operation/performance, parts, accessories, or service in the U.S.A., call: 1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.com.

In Canada, call: 1-800-JENNAIR (1-800-536-6247), or visit our website at www.jennair.ca.

WARMING DRAWER SAFETY 3

Electrical Requirements ....4

WARMING DRAWER USE 4

Control Knob....4

Moist-Dry Slide Control....5

Setting the Controls ....5

Warming Cookware 6

Positioning Racks and Pans 6

Proofing Bread 6

Slow Roast Function....6

Panel Kit 7

WARMING DRAWER CARE 7

Drawer Slides 7

Warming Drawer 7

General Cleaning....7

TROUBLESHOOTING 8

ASSISTANCE OR SERVICE....9

In the U.S.A. 9

In Canada 9

Accessories....9

WARRANTY 10

TABLE DES MATIÈRES

SÉCURITÉ DU TIROIR-RÉCHAUD ....11

ASSISTANCE OU SERVICE....18

Au Canada....18

Accessoires ....18

GARANTIE....19

WARMING DRAWER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

JENN-AIR JWD3027ES - Your safety and the safety of others are very important. - 1

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."

These words mean:

DANGER

You can be killed or seriously injured if you don't immediately follow instructions.

WARNING

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the warming drawer, follow basic precautions, including the following:

■ Read all instructions.
■ Proper Installation – Be sure the warming drawer is properly installed and grounded by a qualified technician.
■ Never Use the Warming Drawer for Warming or Heating the Room.
- Do Not Leave Children Alone – Children should not be left alone or unattended in area where warming drawer is in use. They should never be allowed to sit or stand on any part of the warming drawer.
■ Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the warming drawer.
■ User Servicing – Do not repair or replace any part of the warming drawer unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
■ Storage in Warming Drawer – Flammable materials should not be stored in a warming drawer.
- Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
■ Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
■ Use Care When Opening Drawer – Let hot air or steam escape before removing or replacing food.

■ Do Not Heat Unopened Food Containers – Build-up of pressure may cause container to burst and result in injury.
- Placement of Warming Drawer Racks – Always place warming drawer racks in desired location while warming drawer is cool. If rack must be moved while warming drawer is hot, do not let potholder contact hot heating element in warming drawer.
■ DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACES OF WARMING DRAWER – Heating elements may be hot even though they are dark in color. Interior surfaces of a warming drawer become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact heating elements or interior surfaces of warming drawer until they have had sufficient time to cool. Other surfaces of the warming drawer may become hot enough to cause burns – among these surfaces are warming drawer vent openings and surfaces near these openings and warming drawer doors.
■ Do not touch hot surfaces. Use handles or knobs.
■ Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair or adjustment.
■ The use of accessory attachments not recommended by the warming drawer manufacturer may cause injuries.
■ Do not use warming drawer for other than intended use.
■ To reduce risk of electric shock, do not mount over a sink.
■ This product is designed for household use only.

SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

Electrical Requirements

WARNING

JENN-AIR JWD3027ES - WARNING - 1

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

It is important to make sure you have the proper electrical connection:

A 115 Volt, 60 Hz., AC only 15- or 20-amp electrical supply, properly grounded in accordance with the National Electrical Code and local codes and ordinances, is required.

It is recommended that a separate circuit, serving only your warming drawer, be provided.

The warming drawer must be grounded. This warming drawer is equipped with a power supply cord having a 3 prong grounding plug. To minimize possible shock hazard, the cord must be plugged into a mating, 3 prong, grounding-type wall receptacle, grounded in accordance with the National Electrical Code and local codes and ordinances. If mating wall receptacle is not available, it is the personal responsibility of the customer to have a properly grounded, 3 prong wall receptacle installed by a qualified electrician.

WARMING DRAWER USE

Control Panel
JENN-AIR JWD3027ES - WARMING DRAWER USE - 1

text_image A High OFF Bread Proof Slow Road Low High Low Floor WATER Med Power D B C

A. Slow roast temperature control zone
B. Proofing bread control position
C. Warming drawer temperature control zone
D. Power indicator light

Control Knob

WARNING

Food Poisoning Hazard

Do not let food sit for more than one hour before or after cooking.

Doing so can result in food poisoning or sickness.

Push in and turn the control knob to turn on the warming drawer. The blue power indicator light will turn on and remain on while the warming drawer is in operation.

When finished, turn the control knob to OFF to turn off the warming drawer. When the warming drawer is turned off, the blue power indicator light will go out, and the drawer will begin to cool.

The temperature is controlled by rotating the control knob to the desired setting. The temperature setting ranges from Low to High on the warming drawer control to keep heated foods warm at the selected temperatures.

Moist-Dry Slide Control
JENN-AIR JWD3027ES - Food Poisoning Hazard - 1

text_image MOIST ◀ DRY

The Moist-Dry slide control allows you to open or close the vent slots in the door. The MOIST setting holds moisture in, while the DRY setting allows steam and moisture to escape from the drawer.

NOTE: Condensation may form on inner surfaces. This is normal. To keep foods moist, slide control to MOIST, closing the vents. Closing the vents will seal the drawer and keep hot foods soft and moist.

To keep foods crisp, slide control to DRY, opening the vents. Opening the vents releases moisture from the drawer and keeps hot foods crisp and dry. See the Warming Drawer Temperature Chart in the "Setting the Controls" section.

Setting the Controls

WARNING

Food Poisoning Hazard

Do not let food sit for more than one hour before or after cooking.

Doing so can result in food poisoning or sickness.

The Indoor/Outdoor Warming Drawer is ideal for keeping hot cooked foods at serving temperature. It is designed to operate properly either indoors or outdoors at temperatures down to 32^ F ( 0^ C). If the drawer is operated at temperatures colder than 32^ F ( 0^ C), performance may be affected.

Different types of food may be placed in the warming drawer at the same time.

When keeping several types of food hot, use the setting for the highest temperature food in the warming drawer. Place foods requiring the highest temperature on the bottom of the drawer and those foods requiring the lowest temperature on the elevated rack.

For best results, do not hold foods in the warming drawer longer than 1 hour. For smaller quantities or heat-sensitive foods, such as eggs, do not hold longer than 30 minutes.

Food must be cooked and heated to serving temperature before being placed in the warming drawer. Cover foods with a lid.

Breads, pastries, and fruit pies may be heated from room temperature on the High setting. Remove food from plastic bags and place in oven-safe container.

Oven-safe serving dishes and dinner plates can be heated while the warming drawer is preheating.

NOTE: To conserve heat, place cookware and positioning rack in the warming drawer before preheating.

To Use:

  1. Push in and turn the control knob to the desired food warming setting: Low, between Low and Med (medium low), Med (medium), between Med and High (medium high), or High.

NOTE: For best results, meats, seafood, poultry and any foods containing meat, seafood or poultry should be set to medium or higher.

  1. Select MOIST or DRY setting.

  2. Allow warming drawer to preheat. Recommended minimum preheating times are 5 minutes for Low, 10 minutes for Med, and 20 minutes for High.

  3. Push in and turn the control knob to OFF when finished.

WARMING DRAWER TEMPERATURE CHART

Different foods require different settings in order to maintain the ideal serving temperature. Use the following chart as a guide.

You can set the drawer temperature anywhere between Low and High. For best results, meats, seafood and poultry should be set to medium or higher. Cover food, if desired, to maintain heat and moisture.

When keeping several different types of food hot, set the drawer to the food requiring the highest temperature setting. Place item(s) requiring the highest temperature on the bottom of the drawer and those items requiring the lowest temperature on the rack.

FOOD SETTING

Bacon Med to High - DRY
Beef, medium and well-done Med to High - MOIST
Bread, hard rolls Med - DRY
Bread, soft rolls Med - MOIST
Casseroles - with a crisp top Med - DRY
Casseroles Med - MOIST
Coffee cake Med - MOIST
Cooked cereal Med to High - MOIST
Eggs High - MOIST
Fish, Seafood (no breading)High - MOIST
Fish, Seafood (breaded)High - DRY
Fried foodsHigh - DRY
Gravy, Cream SaucesHigh - MOIST
HamMed High - MOIST
Hors d'oeuvres (crisp)High - DRY
LambMed to High - MOIST
Pancakes, wafflesHigh - DRY
Pies, single crustMed - DRY
Pies, double crustMed to Low - DRY
PizzaHigh - DRY
PorkMed to High - MOIST
Potatoes, baked Med - DRY
Potatoes, mashedMed to High - MOIST
PoultryHigh - DRY
VegetablesMed to High - MOIST

Warming Cookware

Use only cookware approved for oven use. Follow the cookware manufacturer's instructions.

Positioning Racks and Pans

Positioning Rack

The 2 racks accompanying your warming drawer will fit from front to back or side to side.

NOTE: The warming drawer must be fully opened when placing or removing racks.

Each rack raises an oven-safe container 1½" (2.86 cm) from the bottom of the drawer.

JENN-AIR JWD3027ES - Positioning Rack - 1

natural_image Line drawing of a rectangular grid-like structure with no text or symbols

Keep the number of times the drawer is opened to a minimum in order to maintain set temperature in the warming drawer.

Optional Pans (accessory)

The warming drawer includes 2 pan support rails designed to hold a variety of serving pan sizes. Pan sizes that can be used are 1/6, 1/9, 1/3, 1/2, and 2/3. A full size serving pan can be placed across the width of the 27" (68.6 cm) and 30" (76.2 cm) warming drawer.

1/2 and 1/3 size pans may be purchased from the Jenn-Air® Customer eXperience Center. See the "Assistance or Service" section to order.

Other size serving pans can be purchased at various retailers and restaurant supply stores.

Please refer to the following chart to determine the correct positioning of the pan support rails for each of the pan sizes.

Pan Size Pan Support Rails

Full* Positions 1 and 3
2/3 Positions 1 and 3
1/2 Positions 1 and 3
1/3 Positions 1 and 3 or 1 and 2
1/6 Positions 1 and 2
1/9 Positions 1 and 2

*Full-size pans cannot be used with the 24" (61 cm) warming drawer.

When using serving pans, make sure the pan support rails are properly installed in the locator notch before inserting pans.

JENN-AIR JWD3027ES - Optional Pans (accessory) - 1

text_image Technical diagram of a drawer with labeled components A, B, and C indicating different parts of the drawer.

A. Position 1 pan support rail locator notch
B. Position 2 pan support rail locator notch
C. Position 3 pan support rail locator notch

Proofing Bread

Proofing bread prepares dough for baking by activating the yeast. Check dough periodically for progress.

To Proof:

  1. Cover dough with lightly oiled waxed paper and place temperature safe bowl(s) on rack.
  2. Set control knob to PROOF setting.
  3. Place vent on MOIST setting.
  4. Verify doneness by pressing 2 fingers 12 " (1.27 cm) into dough. If indentation remains, the dough is ready.

For second proofing of dough, repeat steps 1 through 4.

Slow Roast Function

WARNING

Food Poisoning Hazard

Do not let food sit for more than one hour before or after cooking.

Doing so can result in food poisoning or sickness.

The Slow Roast function in the warming drawer cooks food slowly at a low temperature over a long period of time.

When the warming drawer is installed outdoors, the Slow Roast function should not be used when the temperature is below 32^ F ( 0^ C).

There are 2 settings, High and Low. Guidelines for cooking times are 4 to 5 hours for High and 8 to 10 hours for Low. Smaller quantities of food may require less time, while larger quantities may require more time.

When slow roasting, use serving pans (available for purchase) or oven-safe cookware. To order serving pans, see the "Assistance or Service" section.

Before slow roasting, thaw frozen foods completely.

IMPORTANT: Brown roasts thoroughly before slow roasting.

To Use:

  1. Push in and turn control knob to the SLOW ROAST zone. Set the desired temperature, LOW or HIGH. Preheating is not necessary.
  2. Place food into warming drawer. Food should be placed directly on the bottom of the warming drawer. Do not use the rack.
  3. Close the warming drawer. Be sure that the warming drawer is completely closed during operation.
  4. Turn control knob to OFF when finished.

Panel Kit

(Accessory)

A panel kit is available for customizing the front of the warming drawer to match other Jenn-Air ^® home appliances. See the “Assistance or Service” section to order.

WARMING DRAWER CARE

Drawer Slides

The drawer slides allow you to fully extend the drawer for easier cleaning. If necessary, the drawer can be removed.

NOTE: Load capacity for the drawer is 100 lbs (45 kg).

Warming Drawer

Remove all items from inside the warming drawer, and allow the warming drawer to cool completely before attempting to remove the warming drawer.

To Remove:

  1. Open drawer to its fully open position.
  2. Locate the black tabs on both sides of the drawer.

JENN-AIR JWD3027ES - To Remove: - 1

natural_image Technical line drawing of a mechanical component with labeled section A (no text or symbols beyond label)

A. Tab

  1. Press the tab down on the right side of the drawer and lift tab up on the left side of the drawer at the same time. Then pull drawer out another inch to disengage latch.

JENN-AIR JWD3027ES - To Remove: - 2

natural_image Diagram of a hand holding a mechanical component with an arrow indicating direction (no text or symbols present)
  1. Hold the drawer by the sides (not by the front). Pull it slowly all the way out.

To Replace:

  1. Align the drawer rails with the receiving slides.

JENN-AIR JWD3027ES - To Replace: - 1

text_image Technical diagram showing a hand inserting a component into a device labeled A and B.

A. Drawer rail B. Drawer slide

  1. Push drawer in all the way.
  2. Gently open and close the drawer to ensure it is seated properly on the slides.

General Cleaning

IMPORTANT: Before cleaning, make sure all controls are off and the warming drawer and the drawer accessories are cool. Always follow label instructions on cleaning products.

Soap, water and a soft cloth or sponge are suggested first unless otherwise noted.

STAINLESS STEEL SURFACES

NOTE: To avoid damage to stainless steel surfaces, do not use soap-filled scouring pads, abrasive cleaners, Cooktop Cleaner, steel-wool pads, gritty washcloths or some abrasive towels. Damage may occur to stainless steel surfaces, even with one-time use.

Cleaning Method:

Rub in direction of grain to avoid damaging.

■affresh ^® Stainless Steel Cleaner Part Number W10355016 (not included):
See "Assistance or Service" section to order.

■ Liquid detergent or all-purpose cleaner:

Rinse with clean water and dry with soft, lint-free cloth.

CONTROL KNOB

To avoid damage to the control knob, do not use steel wool, abrasive cleansers or oven cleaner.

Do not soak knob.

When replacing knob, make sure knob is in the OFF position.

Cleaning Method:

■ Soap and water:

Pull knob straight away from control panel to remove. Wash, rinse and dry with a soft cloth.

WARMING DRAWER

Cleaning Method:

Routine cleaning

■ Paper towel and spray glass cleaner:
Make sure drawer is cool. Follow manufacturer's instructions.
■ Warm, soapy water or all-purpose cleaner and a nonabrasive, plastic scrubbing pad:
Wash, wipe with clean water and dry thoroughly.

Stubborn stains and baked-on residue

Rub in direction of grain to avoid damaging.

■ Mildly abrasive cleanser or stainless-steel cleaners and a damp cloth or sponge.
Wash, wipe with clean water and dry thoroughly. Repeat if necessary.
■affresh ^ Kitchen and Appliance Cleaner W10355010 (not included):
See "Assistance or Service" section to order.

RACKS

Cleaning Method:

■ Steel-wool pad and warm, soapy water:
Wash, rinse and dry thoroughly.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Warming drawer will not operate

■ Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

WARNING

JENN-AIR JWD3027ES - WARNING - 1

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■ Is the power supply cord unplugged?

Plug into a grounded 3 prong outlet.

Warming drawer does not slide properly

■ Has the drawer been mounted properly on the slides? See "Warming Drawer Care" section.
■ Has the drawer been overloaded?
The weight inside the drawer should not exceed 100 lbs (45 kg).
■ Is the drawer load uneven?
Redistribute the food to evenly balance the weight.

Excessive moisture on the warming drawer

■ Did you preheat the drawer?

Preheat the drawer before each use. See “Warming Drawer Use” section.

■ Is the MOIST-DRY setting correct?

Set the MOIST-DRY slide to DRY to vent the moisture.

Cooking results not what expected

■ The exterior of beef and pork may become very dark, but not burnt. This is normal. The interior will remain tender and juicy. Poultry will also darken, especially in areas not covered by skin.

ASSISTANCE OR SERVICE

If you need service

Please refer to the warranty page in this manual.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new JENN-AIR® appliance.

To locate factory specified parts in your area, call us or your nearest JENN-AIR designated service center.

In the U.S.A.

Call the Jenn-Air Customer eXperience Center toll free: 1-800-JENNAIR (1-800-536-6247).

Our consultants provide assistance with:

■ Features and specification on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service companies. Jenn-Air designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the Jenn-Air designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance:

If you need further assistance, you can write to Jenn-Air with any questions or concerns at:

Jenn-Air Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Web address: www.jennair.com

Please include a daytime phone number in your correspondence.

In Canada

Call the Jenn-Air Customer eXperience Centre toll free:

1-800-JENNAIR (1-800-536-6247)

Our consultants provide assistance with:

■ Use and maintenance procedures.
■ Repair parts sales.
■ Referrals to local dealers, repair parts distributors and service companies. Jenn-Air designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.

For further assistance:

If you need further assistance, you can write to:

Jenn-Air Brand Home Appliances

Customer eXperience Centre

200 - 6750 Century Ave.

Mississauga, Ontario L5N 0B7

Web address: www.jennair.ca

Please include a daytime phone number in your correspondence.

Accessories

affresh® Stainless Steel Cleaner

Order Part Number W10355016

affresh® Kitchen and Appliance Cleaner

Order Part Number W10355010

Black Panel Kit - For Model JWD2030WX

Order Part Number JWD2130WB

Set of 5 Serving Pans

Order Part Number DRAWERPANS

1/2 Size Serving Pan

Order Part Number W10242695A

1/3 Size Serving Pan

Order Part Number W10242694A

JENN-AIR® MAJOR APPLIANCE LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the Customer eXperience Center:

■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

  1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://jennair.custhelp.com.
  2. All warranty service is provided exclusively by our authorized Jenn-Air Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

Jenn-Air Customer eXperience Center

1-800-JENNAIR (1-800-536-6247)

JENN-AIR JWD3027ES - IF YOU NEED SERVICE: - 1
https://jennair.custhelp.com

If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED

For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter "Jenn-Air") will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit's warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Jenn-Air designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

WHAT IS NOT COVERED

  1. Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator or installation instructions.
  2. In-home instruction on how to use your product.
  3. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).
  4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).
  5. Conversion of products from natural gas or L.P. gas.
  6. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by Jenn-Air.
  7. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.
  8. Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes unless such damage results from defects in materials and workmanship and is reported to Jenn-Air within 30 days.
  9. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.
  10. Food or medicine loss due to product failure.
  11. Pick-up or delivery. This product is intended for in-home repair.
  12. Travel or transportation expenses for service in remote locations where an authorized Jenn-Air servicer is not available.
  13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.
  14. Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Jenn-Air makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Jenn-Air or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

SÉCURITÉ DU TIROIR-RÉCHAUD

natural_image Line drawing of a corrugated metal tray with ridges (no text or symbols)
text_image Technical diagram of a drawer with labeled components A, B, and C for assembly or installation reference.

A. Encoche du rail de support d'ustensile - Position 1
B. Encoche du rail de support d'ustensile - Position 2
C. Encoche du rail de support d'ustensile - Position 3

Levée du pain

natural_image Technical line drawing of a mechanical component with labeled section A (no text or symbols beyond label)

A. Onglet

natural_image Illustration of a hand holding a metal bracket with directional arrows indicating movement (no text or symbols)
text_image Technical diagram showing a hand holding a device labeled A and B, with no visible text or symbols beyond labels.

ASSISTANCE OU SERVICE

Adresse Internet : www.jennair.ca

JENN-AIR JWD3027ES - ASSISTANCE OU SERVICE - 1
http://www.jennair.ca

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Product information

Brand : JENN-AIR

Model : JWD3027ES

Category : Warming drawers and cabinets