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USER MANUAL 1040 COMPAQ

HP 1040/1050 Fax series User Guide

Part number: Q7270-90102

First edition: 10/2004

Copyright 2004 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting and additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and program material which it describes.

Note: Regulatory information can be found in the Specification section of this guide.

COMPAQ 1040 - Notice - 1

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.

Governmental paper or documents

Passports
- Immigration papers
- Selective service papers
- Identification badges, cards or insignias

Governmental stamps:

  • Postage stamps
  • Food stamps

  • Checks or drafts drawn on Governmental agencies

  • Paper currency, traveler's checks, or money orders

Certificates of deposit
Copyrighted works

Safety information

WARNING! To prevent fire or shock hazard, do not expose this product to rain or any type of moisture.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

WARNING! Potential shock hazard

  • Read and understand all instructions in the setup poster.
  • Telephone lines can develop hazardous voltages. To avoid electrical shock, do not touch the contacts on the end of the cord, or any of the sockets on the HP Fax. Replace damaged cords immediately.
  • Never install telephone wiring during a lightening storm.
  • Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
  • Observe all warnings and instructions marked on the product.
  • Unplug this product from wall outlets and telephone jacks before cleaning.
  • Do not install or use this product near water or when you are wet.
  • Install the product securely on a stable surface.
  • Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged.
  • If the product does not operate normally, see the Troubleshooting section of this user guide.
  • No operator-serviceable parts inside. Refer servicing to qualified service personnel.
  • Use in a well ventilated area.

Contents

1 Quick start

Load paper 1

Load documents to fax or copy 2

Send a fax 2

Receive a fax 3

Make a copy 3

Make a telephone call 4

2 HP Fax basics

The HP Fax 1040/1050 6

Parts of the HP Fax 6

Control Panel of HP FAX 7

The menus 12

Overview of menu options 13

BASIC FAX menu 13

ADVANCED FAX menu 14

SET UP SOUND menu 15

TOOLS menu 15

SETUP TAMmenu15

Loudspeaker—HP 1040 Fax 16

Speakerphone—HP 1050 Fax 16

Navigate the menus 17

Ready mode 17

Menu buttons 17

Enter dates, times, text, and telephone numbers 18

Most text fields 18

Fax header telephone number 19

Speed dialing 21

Store a number in the phone book 21

Print the phone book 22

Dial from the phone book 22

One-touch dialing 22

Speed dialing 22

Phone book dialing 22

Paper types and sizes 23

Document types and sizes 23

Set document resolution and contrast for a single copy 24

Adjust volume 25

Ringer volume 25

Speaker volume 25

Automatic fax redial 26

Receiving via an extension telephone (HP 1040 Fax only) 26

3 Additional features

Set rings to answer 27

Use Caller ID 28

Turn Caller ID on 28

See who called with Caller ID 28

Print a list of Caller ID numbers 28

Block junk fax numbers 28

Add a junk fax number 28

Delete a number 29

Scan & Fax Mode 29

Image TCR 29

Distinctive ring (DRPD) 30

Step 1—Teach the HP Fax the ring pattern 30

Step 2—Set up distinctive ring (DRPD) answer mode 31

Answer/receive mode 31

HP1040 Fax 31

HP1050 Fax 32

4 Digital message center (HP 1050 Fax only)

Turn on the message center 35

Record your greeting 36

Play your greeting 36

Screen or monitor your calls 37

Announcement only 37

Play back messages 37

Play back new messages only 37

Play back all messages 37

Skip or repeat messages 37

Repeating a message or skipping backwards 37

Skipping a message 38

Erase messages 38

Erase selected messages 38

Erase all messages in memory 38

Remote Access 39

Remote Password 39

Access the message center 39

Toll Saver 40

Message paging 41

Setup message paging 41

Receive a message page 41

Record a conversation 41

5 Advanced faxing

Broadcasting 43

Delayed fax 44

Polling 45

Setting send polling 45

Polling another fax to receive 46

To cancel the scheduled job 46

Forward taxes 47

6 Feature reference

Set the date and time 49

Turn on and off sounds 49

Alarm sounds 49

Key sounds 50

Silent mode 50

Set the fax header information 50

Print reports 51

Automatic reports 51

Reports you can print 51

Reprinting faxes 52

Clearing memory 53

Loudspeaker—HP 1040 Fax 53

Speakerphone—HP 1050 Fax 53

Redial a number in memory 54

7 Care and maintenance

Print cartridge information 55

View ink level 55

Print the self test 56

Replace the print cartridge 56

Clear jammed documents and paper 58

Document jams during transmission 58

To clear document jam: 58

Paper jams during printing 58

If the paper is jammed in the printing area 58

If the paper is jammed in the paper feed area 59

Maintain the print cartridge 59

Clean the print cartridge nozzles 59

Wipe the print nozzles and contacts 59

Clean the nozzles 59

Clean the cartridge carrier contacts 60

Clean the document scanner area 61

Adjust the scanner 63

LCD error messages 63

Troubleshooting 66

Fax problems 66

Print quality problems 68

Digital Message Center problems 69

69

8 Specifications and regulatory information

Paper types and sizes 71

Document types and sizes 71

Acceptable documents 71

Print cartridge 72

Product specifications 72

A sample of ITU #1 test chart (reduced to 60.5% ) 74

Environmental product stewardship program 75

Regulatory notices 76

Declaration of conformity 78

Use Hewlett-Packard support services 79

Hewlett-Packard LIMITED WARRANTY STATEMENT 80

1 Quick start

This chapter gives you a quick introduction to the basic functions of your new fax machine. Please refer to the later chapters for detailed instructions.

COMPAQ 1040 - Quick start - 1

1 The "arrow buttons" located under the Menu button on the control panel are designated by in the instructions.

Load paper

You can load up to 50 sheets of plain paper in the input tray. Before loading the paper, make sure the paper size is set correctly in the BASIC FAX menu. For more information, see Paper Size on page 13.

The HP Fax is designed to work with a variety of plain papers (cotton bond 75-90 g/ m² (20-24 lb.)) in A4, Letter, and Legal sizes.

TIP: Some papers have a side that's been conditioned for printing. The "print side" is indicated on the paper's packaging. Always load with the print side facing you.

COMPAQ 1040 - Load paper - 1

1 Slide the Paper Guide to Ltr or A4 paper width. Be sure not to bind the paper stack.
2 Pull the Paper Tray Cover toward you to open it.

NOTE: You must open the Paper Tray Cover to properly insert the paper.

COMPAQ 1040 - Load paper - 2

3 Fan, neatly stack, then insert up to 50 sheets of paper with the print side facing you.
4 Push the Paper Tray Cover back into place.

Load documents to fax or copy

You can load up to 10 pages in the document feeder. Load the documents face down (printed side toward the machine).

COMPAQ 1040 - Load documents to fax or copy - 1

Adjust guides to document width.

Send a fax

  1. Place the document to be sent (up to 10 pages) in the document feeder.
  2. Dial the number by using one of these methods:

  3. Entering the number and pressing Start/Enter.

  4. Lifting the handset, entering the number, and pressing Start/Enter.
  5. Using the Loudspeaker or Speakerphone button to listen as you dial, then pressing Start/Enter.
  6. Pressing and holding a One Touch button. For more information, see One-touch dialing on page 24.
  7. Pressing the Speed Dial button, entering a speed dial code and pressing Start/Enter. For more information, see Dial from the phone book on page 24.

NOTE: One touch and speed dial codes must have been previously programmed. For more information, see Store a number in the phone book on page 23.

Receive a fax

How taxes are received depends on how the Answer Mode/Receive Mode is set. For more information, see Set rings to answer on page 27.

FAX or TAM answer mode

The fax machine will answer the telephone, automatically detect fax tones, and receive a fax.

TIP: If you answer the telephone and hear fax tones, press the Start/Enter button to receive the fax.

AUTO answer mode

In AUTO mode the telephone rings for a certain number of rings (see Set rings to answer on page 27), then switches to FAX receiving.

TEL answer mode

If the answer Mode is set to TEL, you must manually receive taxes.

  1. Answer the telephone.
  2. If you hear fax tones, press the Start/Enter button.
  3. Once you hear fax tones from both machines (this may take several seconds), you should hang up the telephone.

Make a copy

You can make multiple copies of a 10 page document.

Single copy—default settings

  1. Turn the page face down and insert it into the document feeder.
  2. Press Copy twice.

Multiple copies or copies with options/settings

  1. Turn the page face down and insert it into the document feeder.
  2. Press Copy.

Number of Copies then 01 [01-50] will display.

TIP: The maximum number of copies depends on the model you purchased.

  1. If you want more than one copy, use the phone pad to enter the number of copies.
  2. Press Copy to start copying or press Start/Enter to go to the next option. Zoom Rate then 97% will display.

  3. Press to select the reduction or enlargement percentage you want (50-125).
    TIP: The maximum enlargement percent depends on the model you purchased.

  4. Press Copy to start copying or press Start/Enter to go to the next option.

Collate then Off will display.

  1. Press to select on if you want the copies collated.

If Collate is Off, pressing either Copy or Start/Enter will start copying.

  1. If Collate is on, press Copy to start copying or press Start/Enter to go to the next option.

Print Order then Normal will display.

  1. Press to select Reverse if you want the last page printed first.

Printing the copies in reverse order will cause the first page to be on top when the copy is complete.

  1. Pressing either Copy or Start/Enter will start copying.

Make a telephone call

Use one of the following methods:

Pick up the handset and dial the number.
- Press and hold a One Touch number. This turns on the speaker. When you are connected, pick up the handset (HP 1050 Fax does not have to pick up handset since it has a speakerphone.) For more information, see One-touch dialing on page 24.
- Press the Speed Dial button, enter a speed dial code and press Start/Enter. This turns on the speaker. When you are connected, pick up the handset (HP 1050 Fax does not have to pick up handset as it has a speakerphone.) For more information, see Dial from the phone book on page 24.
HP 1050 Fax: Press the Speakerphone button and dial the number.

NOTE: One touch and speed dial codes must have already been entered before you can use them. For more information, see Store a number in the phone book on page 23.

2 HP Fax basics

This chapter lists the basic features of your new HP Fax and introduces you to the machine. For detailed instructions, refer to the later chapters.

The HP Fax features

The HP Fax offers the following features:

100 page fax memory
50 page paper tray
10 page document feeder
- Scan & Fax capability: Scan the entire document into memory before sending (see page 29).
80 to 100 (depends on model) speed dialing locations (including 10 One-Touch speed dials) (see page 23).
- Distinctive Ring (DRPD) capability: Multiple numbers on the same phone line that are differentiated by ring pattern (this feature only is available in certain areas) (see page 30).
- Broadcasting: Send the same document to multiple destinations (see page 43).
- Fax forwarding: Forward documents to another fax machine (see page 47).
- Delayed fax: Send the document at a later time (see page 44).
- Send/Receive Polling: Retrieve a waiting fax or hold a fax to be picked up (see page 45).
- Caller ID (see page 28).
Last 10 number redial (see page 54).
- Junk fax blocking (with Caller ID) (see page 28).
- Reports to help you manage your work (see page 51).

The HP 1050 Fax only

The HP 1050 Fax also offers a Digital Message Center with these features:

30 minutes of incoming message memory
30 second greeting
- Message paging: Calls you when you have received a message.
Remote access
Toll saver
- Speakerphone

The HP Fax 1040/1050

Parts of the HP Fax

COMPAQ 1040 - Parts of the HP Fax - 1
Figure 2-1 Front view
Figure 2-2 Rear view

COMPAQ 1040 - Parts of the HP Fax - 2

1 Document support
2 Paper tray
3 Paper tray cover
4 Document guide
5 Document feeder
6 Handset
7 Paper guide
8 Paper support

1 Power cord socket

COMPAQ 1040 - Parts of the HP Fax - 3
Figure 2-3 Bottom view

1 Connect handset to the HANDSET port.
2 Connect telephone line to the LINE port.
3 HP 1040 only: Connect answering machine or extension phone to the EXT. port.

Control Panel of HP FAX

COMPAQ 1040 - Control Panel of HP FAX - 1
Figure 2-4 Control panel of HP 1040 Fax

COMPAQ 1040 - Control Panel of HP FAX - 2
Figure 2-5 Control panel of HP 1050 Fax
Figure 2-6 HP 1040 & HP 1050 Fax control panel—Left side

COMPAQ 1040 - Control Panel of HP FAX - 3

1 Scan & Fax Mode: When Scan & Fax mode is turned on, the device scans all pages before starting to send the fax. The button is lit when Scan & Fax Mode is turned on.
2 Silent Mode: Will mute most sounds made by the device. To do this automatically at certain hours, See Adjust volume on page 28 for instructions on using the menu. The button is lit when Silent Mode is turned on.
3 Report/Help: Prints status reports or the Help file, which will provide information on using your HP Fax.
4 Access Cartridge: Moves the print cartridge to the center so it can easily be replaced.
5 Resolution: Improves the clarity of a document that you are faxing or copying.

COMPAQ 1040 - Control Panel of HP FAX - 4
Figure 2-7 HP 1040 & HP 1050 Fax control panel—Middle

6 Space: [The 1 key]. Enters a space between words when entering a name in a text field.
7 Display: Displays menu items and messages from the HP Fax.
8 Key pad: Dials telephone and fax numbers and enters letters and symbols in text fields. The phone key pad is also used for one-touch dialing.
9 Symbols: [The 0 key]. Used to enter special characters when entering a name in a text field.
10 Speed Dial: [The # key]. Stores and dials 80 or 100 (varies by model) telephone/fax numbers.

COMPAQ 1040 - Control Panel of HP FAX - 5
Figure 2-8 HP 1040 & HP 1050 Fax control panel—Right side upper

11 Menu: Displays the options available for your HP Fax.
12 Scroll/Volume:

  • When you are entering numbers or text, moves the cursor to the digit or character to be edited.
  • When Menu has been pressed, displays the next and previous menu options. Referred to as the arrow keys in text and are designated by: .
  • When no other button has been pressed, adjusts the ringer volume.
  • If the handset is off hook, adjusts the handset volume.
  • When Loudspeaker or Speakerphone has been pressed, adjusts the speaker volume.

COMPAQ 1040 - Control Panel of HP FAX - 6
Figure 2-9 HP 1040 & HP 1050 Fax control panel—Right side lower

13 Copy:

  • Press twice to copy a document with the default copy settings.
  • Press once then set options. Press Start/Enter between options. Press Copy to copy the document.

14 Start/Enter:

  • Starts a fax or printing a report.
  • Accepts the selection shown in the display.

15 Cancel:

  • In a Menu, stops an operation and returns to Ready mode.
  • When entering text or numbers:

  • Press once to backspace delete numbers or letters when editing.

  • Hold down to delete entire field.
  • Press again after holding down to return to Ready mode.

COMPAQ 1040 - Cancel: - 1
Figure 2-10 HP 1040 Fax only control panel—Right middle

16 Mute/Search:

  • Mutes the telephone during a telephone call.
  • Search for a number stored in memory.

17 Loudspeaker: Allows you to listen to the telephone while dialing or accessing voice mail without lifting the handset. Allows you to listen only. There is no speakerphone capability.

18 Redial/Pause:

  • Automatically redials the last number or allows you to select one of the last 10 numbers to radial.
  • Adds a pause while entering a speed dial number.

19 R or Flash: Switches between telephone functions; for example, call waiting. Contact your local telephone company for information. The name of this button varies by country.

20 Ans. Mode/Contrast:

  • When no document is loaded, pressing this button changes the Answer Mode. See Answer/receive mode on page 31.
  • When a document is loaded, pressing this button changes the contrast for faxing and copying.

COMPAQ 1040 - Ans. Mode/Contrast: - 1
Figure 2-11 HP 1050 Fax only control panel—Right middle

16 Mute/Search:

  • Mutes the telephone during a telephone call.
  • Search for a number stored in memory.

17 Speakerphone: The HP 1050 provides a fully functional speaker phone.

18 Redial/Pause:

  • Automatically redials the last number or allows you to select one of the last 10 numbers to radial.
  • Adds a pause while entering a speed dial number.

19 R or Flash: Switches between telephone functions; for example, call waiting. Contact your local telephone company for information. The name of this button varies by country.

  • When no document is loaded, pressing this button changes the Receive Mode. See Answer/receive mode on page 31.
  • When a document is loaded, pressing this button changes the contrast for faxing and copying.

COMPAQ 1040 - Redial/Pause: - 1
Figure 2-12 HP 1050 Fax only control panel—Upper right

21 Greeting: Press and hold to record the greeting for the Digital Messaging Center. Press again to stop the recording.

22 Play/Rec: Use to play answering machine messages or to record messages.

23 Erase:

  • Press during a message to delete that message.
  • Press and hold to delete all messages.

24 Answer: Turns the answering machine on and off.
Button is lit when the answering machine is on.

25 Microphone: This icon shows the location of the microphone used for the Speakerphone and to record the answering machine greeting.

COMPAQ 1040 - Erase: - 1
The menus

Overview of menu options

Your fax machine has settings that you can change. To find out how the options are currently set, print the System Data report (see Print reports on page 51.)

To change these settings, see Navigate the menus on page 17.

The tables below show the options for a menu in the left column and their setting choices in the right column.

BASIC FAX menu

OptionSettings
Rings To AnswerYou can select the number of rings before answering an incoming call. If you are using your machine as both a telephone and a fax machine (AUTO or TAM mode), we suggest you set the ring count to at least 4 (HP 1040) or 2 (HP 1050 with Toll Saver turned on) to give you time to answer. The number of rings can be 2 to 7.
Caller IDYou can see the number of the person calling you. Before using this feature, Caller ID service must be installed on your telephone line by the telephone company. The settings are On, On w/ Junk Fax, and Off. For more information, see Use Caller ID on page 28.
Set Junk Fax No.If you have Caller ID set to On w/ Junk Fax, you can block faxes from particular numbers. You must have received a fax from that number to block it. Even though you have added junk fax numbers, if you turned off the Caller ID option above, the Junk Fax protection will be removed. The settings are Add and Delete.
Print QualityAllows you to set the print quality to Normal or Draft.
Paper SizeA4, Letter and Legal are the paper sizes you can use to receive faxes and copy.
Sending ConfirmA confirmation report shows whether the transmission was successful or not, how many pages were sent, etc. ON: prints a confirmation report automatically each time you send a fax. OFF: never prints a confirmation report (You can print one manually using the Report/Help button (see Print reports on page 51). ERROR: prints only when an error occurs. Note that this report can include the Image TCR (see Image TCR on page 29).
Image TCRImage TCR prints a sending confirm page with a miniature image of the first page of the fax.
Auto ReductionWhen receiving a document as long as or longer than the paper loaded, the machine can reduce the data to fit your paper. If the fax machine cannot fit the data into one page with the feature enabled, the data is divided and printed in actual size on two or more sheets. The settings are On and Off.
Fax LogThe Fax Log shows the specific information concerning transmission or reception activities, the time and date of most recent 40 transmissions or receptions. The settings are On and Off.
ResolutionSets the default resolution when copying and faxing. The settings are: Standard, Fine, and Superfine. For more information, see Set document resolution and contrast for a single copy on page 26.
ContrastSets the default contrast when copying and faxing. The settings are: Normal, Lighten, Photo, and Darken. For more information, see Set document resolution and contrast for a single copy on page 26.

ADVANCED FAX menu

OptionSettings
Set BroadcastingAllows you to send a fax to several fax numbers at once.
Set Delayed FaxAllows you to set up a fax to be sent at any time in the next 24 hours.
Set Fax ForwardAllows you to forward incoming faxes to another fax number.
Set Polling SendAllows you to set a fax to be polled by another machine.
Cancel ScheduleCancels all scheduled faxes.
Man Fax Rcv Code (HP 1040 only)The Manual Fax Receive Code allows you to start receiving a fax from an extension phone. If you pick up the extension phone and hear a fax tone, enter the code and the fax will start receiving. You cannot change the * * , just the number between them. The code can be 0 to 9.
ECM ModeError correction mode compensates for poor line quality and ensures accurate, error-free transmission with any other ECM-equipped facsimile machine. If the line quality is poor, transmission time may be increased when ECM is enabled. The settings are On and Off.
Distinctive RingDistinctive ring (DRPD—distinctive ring pattern detection) is a service provided by some telephone companies that assigns two phone numbers to one phone line, each of which makes your phone ring differently. If you subscribe to this service, you can program your machine to learn one phone number and distinctive ring for incoming faxes. For more information, see Distinctive ring (DRPD) on page 30.

SET UP SOUND menu

OptionSettings
Silent ModeYou can turn off sounds the machine makes either manually or on a daily schedule (for example, to turn off the sounds after work hours and overnight). Manual: To turn off and on the sounds, use the Silent Mode button on the control panel. Daily: Enter a start and end time. Use the 1 and 2 keys to switch between AM and PM.

TOOLS menu

OptionSettings
Clean CartridgeCleans the print cartridge to improve print quality.
Align CartridgeAligns the print cartridge to improve print quality.
View Ink LevelAllows you to see the estimated level of ink remaining in the cartridge.
Adjust ScannerUse only if you have dropped the fax machine.
Factory DefaultReturns all settings to factory defaults.
LanguageThere are three languages you can use for display and reports: English, Spanish, and French.
Dial ModeSet the dialing mode to the type of the exchange to which you are connected: Tone or Pulse.
Discard SizeIf you turn the Automatic Reduction option off, you can set the fax machine to discard any excess image at the bottom of the page when receiving a document as long as or longer than the paper loaded in your machine. If the incoming fax is out of the margin you have set, it will be printed on two sheets of paper. The Discard Size can be 00 to 30 mm.
Self TestPrints a self test to allow you to troubleshoot problems.

SET UP TAM menu

OptionSettings
Toll SaverAdds 2 rings to the rings to answer setting unless a message has been received.
Call MonitorAllows you to screen calls.
ICM Record TimeAdjusts the amount of time a caller has to record a message.
Remote PasswordSets the password for retrieving your messages from another phone.
Silence ActionTells the machine what to do when it detects silence after answering. The settings are: Disconnect, Receive Fax, and Record Silence.
Off-Hook ActionTells the machine what to do when the incoming call leaves the phone off the hook. The settings are: Disconnect and Record Off-Hook
Message PagingThe device will call you and give you a message when you have a new voice message. You can then use your remote password to retrieve it.

Loudspeaker—HP 1040 Fax

You do not need to pick up the handset to make a phone call. When dialing, just press the Loudspeaker button and enter the numbers. When your party answers, pick up the handset to talk to them. This feature is especially useful for checking voicemail messages.

NOTE: Your HP 1040 Fax does not have speakerphone capabilities. The loudspeaker enables you to hear calls but you must speak using the handset.

TIP: If you want to share the conversation with somebody beside you, pick up the handset and press Loudspeaker. The line is still connected and everybody can listen to the conversation.

While you are using Loudspeaker, do not place the handset beside the speaker, as this may result in howling.

Speakerphone—HP 1050 Fax

The HP 1050 Fax has full speakerphone capabilities. You never have to lift the handset if you do not want to. Press Speakerphone to make and receive calls as well as listening to your answering machine messages.

While you are using the Speakerphone, do not place the handset beside the speaker, as this may result in howling.

Ready mode

Whenever the HP Fax is ready for faxing and copying (called Ready mode), it will display the date, time, and answer mode. For example, OCT-05 02:23PM FX

Use the Menu buttons to navigate the menu items.

COMPAQ 1040 - Menu buttons - 1

1 Press the Menu button to access the menu system.
2 Use the buttons to scroll through the options on a particular level.
3 Press Start/Enter to select a particular menu option.
4 Press Cancel to return to Ready mode.

Example To change the default Resolution setting to Fine, you would take the following steps.

  1. Press the Menu button repeatedly until BASIC FAX displays.
  2. Press Start/Enter.

Rings to Answer will display.

  1. Use the to scroll until Resolution displays.
  2. Press Start/Enter.

Standard will display.

  1. Use the to scroll until Fine displays.
  2. Press Start/Enter.
  3. Press Cancel to return to Ready mode.

Enter dates, times, text, and telephone numbers

Use these buttons when menu items ask you to enter dates, time or text.

  • If the date format seems unfamiliar, check that you selected the correct one for your country when setting up your HP Fax (see Set the date and time on page 49).
  • Some items on the display will show up with the blinking cursor under the item to change. Simply press the key for the new character or number or use the to move to the one you want to change.
  • To enter a pause in a telephone number, press Redial/Pause. A P will appear in the display. Press the button multiple times for a longer pause.
  • When entering text, press the phone pad button repeatedly to scroll through the characters. Use the following table for reference.

Most text fields

The letters and numbers scroll as shown next to each button for text fields such as the phone book. Press the 2 to display an A and wait briefly for the cursor to advance before pressing 3 to select D. If you want a B, press 2 twice in rapid succession.

Table 2-1 Keys to enter text and numbers

KeyProduces
1"space 1"
2A B C 2
3D E F 3
4G H I 4
5J K L 5
6M N O 6
7P Q R S 7
8T U V 8
9W X Y Z 9
0+ -, .'/* # & ( ) 0
*nothing if text field, use the 0 key to enter *
#nothing if text field, use the 0 key to enter #

For example, to enter 'Jacque & Baja, Inc.' follow these steps.

PressResult
5, 2, 222, 77, 88, 33'JACQUE' will display.
1Enters a space.
0000000000' & ' will display.
1Enters a space.
22, 2, 5, 2'BAJA' will display.
000', ' will display.
444, 66, 222'INC' will display
0000'. ' will display.

Fax header telephone number

For most telephone numbers you can only enter the numbers (for example, 1234567890). For the fax header that prints on all your faxes (see Set the fax header information on page 50), you can enter some punctuation in the number.

To punctuate the telephone number in the fax header, use these keys.

Table 2-2 Keys to punctuate the fax header telephone number

KeyProduces
1“space” 1
*()
#-

For example, to enter '123) 456-7890' follow these steps.

PressResult
*‘(’ will display.
①①, ②, ③‘123’ will display.
**‘)’ will display.
Enters a space.
4, 5, 6‘456’ will display.
#‘- ‘will display.
7, 8, 9, 0‘7890’ will display

Speed dialing

Your HP Fax has a built-in phone book that allows you to enter up to 80 or 100 (varies by model) names and numbers for faxing or telephone use. Once entered, you can dial the number by any of these methods.

One-Touch (first 10 numbers)
- Speed dial code
- Searching the phone book

All numbers must be stored in the phone book before use.

Store a number in the phone book

Once in the phone book these numbers can be dialed using one touch buttons, speed dial codes, or by searching the phone book.

  1. Hold the Speed Dial button for about two seconds.

The display shows Speed [00-80]>##.

NOTE: The number of available speed dial codes varies by model.

  1. Enter a two-digit number and press Start/Enter.

Numbers from 00 to 09 will be used for One-Touch dialing, and the numbers 10 and up will be used for Speed dialing.

  1. Enter the telephone/fax number you want to store (up to 40 digits) and press Start/Enter.

  2. If you want a pause between numbers (for example, when entering an access code where you need to wait for a second dial tone), press Redial/Pause. A P appears in the display. For a longer pause, simply press Redial/Pause again.

  3. If you make a mistake while entering a number, use to move the cursor under the digit, then enter the correct digit.

  4. Cancel will backspace delete in the field.

  5. Holding down Cancel will clear the whole field.

  6. Enter the name (up to 20 characters) and press Start/Enter.

If you do not want a name, just skip this step by pressing Start/Enter.

TIP: If you have subscribed to a Caller ID service, we recommend that you enter a name.

  1. Press Cancel to exit.
  1. Press Report/Help.
  2. Press until Phonebook displays and press Start/Enter.

Dial from the phone book

Dialing works the same for both faxes and telephone calls. If a document is loaded, the HP Fax sends the fax.

One-touch dialing

Press and hold the number (0 through 9) on the phone pad.

You can refer to the number assigned to each code by printing the phone book. See Print the phone book on page 22.

TIP: You can also dial these numbers using the speed dial code as described below.

Speed dialing

  1. Press Speed Dial.
  2. Enter a two-digit speed dial code.

You can refer to the number assigned to each code by printing the phone book. See Print the phone book on page 22.

  1. Press Start/Enter.

Phone book dialing

You can search the entire phone book to find the number you want to dial.

Search sequentially through the phone book

  1. Press Mute/Search.
  2. Press to move upward or downward through the directory until you find the number you want.
  3. When the number you want appears in the display, press Start/Enter to dial.

Search for a particular first letter

  1. Press Mute/Search.
  2. Press the phone pad button labelled with the letter you want to find.

  3. For example, if you want to find the name 'NEW YORK', press the 6 button, which is labelled with 'MNO'.

  4. The machine finds the closest entry.
  5. If the machine cannot find a name that begins with the given letter, the machine shows the message Not Found.

  6. When the name and number you want appears in the display, press Start/Enter.

Paper types and sizes

The HP Fax is designed to work optimally with plain paper (cotton bond: 20 lb., 75 g/m²) in the following sizes: A4, Letter, and Legal.

TIP: Some papers have a side that's been conditioned for printing. The print side is usually indicated on the paper's packaging. Always load with the print side facing you.

You can load up to 50 sheets of paper in the paper tray. Satisfactory print and receive quality can be obtained with many types of plain paper. Since the quality of plain paper varies widely, test the print quality before buying large quantities of paper. Your machine uses a variety of papers including:

Copier paper
Bond paper
Dual-purpose paper

Because all paper varies in physical characteristics, you can receive mixed results from different packages of paper even though the packages contain the same type of paper. If you encounter undesirable results, try the other side of the paper, a different type, or another package of the same kind of paper.

Do not use the following types of paper with your machine:

Continuous form feed paper
Synthetic paper (Tyvek®, etc.)
Thermal paper
Multi-sheet forms and documents
Chemically treated paper (pressure-sensitive paper, carbon-coated paper, etc.)
Coated (glossy, photo, etc.)
- Papers with raised, embossed lettering

Document types and sizes

Acceptable document size depends on whether you are faxing a single sheet or multiple pages.

The minimum document size is 148mm (5.8 in.) wide by 128mm (5 in.) long.
The maximum size is 216mm (8.5 in.) wide by 356 mm (14 in.) long.

Follow these tips to ensure worry-free faxing.

  • Be sure that your document is dry and free of staples, paper clips, and other foreign objects.
  • For more information on what kind of paper you can use for documents, see Acceptable documents on page 71.

  • If you are sending more than one sheet, make sure the bottom sheet enters first. Insert the sheets with a slight push to ensure smooth feeding.
    For multiple sheets, all pages of the document must be the same size and paper type.

  • If you are loading pages that are unusually thick or thin, feed one sheet at a time. If the document does not feed correctly, open the control panel, remove the document, and try loading it again.

DO NOT try to send documents that are:

wet
covered with wet ink or paste
- wrinkled, curled, or folded
too thin (less than 0.07 mm (0.18 in.) thick—onionskin, airmail paper, etc.)
too thick (more than 0.15mm (0.38 in.) thick-index cards, file folders)
chemically processed (pressure-sensitive paper, carbon-coated paper, etc.)
coated (glossy, etc.)
too small or short (such as a label, voucher, etc.)
made of cloth or metal

To send these documents, use an office copier to make a photocopy first, and then send the copy.

Set document resolution and contrast for a single copy

Document resolution and contrast are set in the same manner for both faxes and copies. For most faxes and copies, default settings will work well.

If you need to send/copy a document with unusual contrast characteristics, including photographs, you can adjust the resolution and contrast for that document using the control panel buttons.

TIP: You can also change the default settings for all documents using the menu. See BASIC FAX menu on page 13.

We recommend you use documents printed using a high quality printer, felt tip pen, black ink, or typewriter. The paper should be white or very light, and of normal weight, not cardboard or onionskin.

Blue lines on a ruled pad don't fax well. For more information on the types of paper you can use for documents, see Document types and sizes on page 23.

NOTE: You must set the resolution and contrast before dialing the number.

  1. Turn the page face down and insert it into the document feeder. For more information, see Load documents to fax or copy on page 2.
  2. Press Resolution repeatedly to select the option you want.

  3. STANDARD works well for printed or typewritten originals with normal-sized characters.

  4. FINE is good for documents containing a lot of detail.
  5. SUPER FINE works well for documents containing extremely fine detail; for example, a map or engineering drawing. SUPER FINE only works if the remote machine also has the SUPER FINE feature.

TIP: SUPER FINE mode is not used when sending documents scanned into memory (i.e., Broadcasting and Delayed Fax). If you are sending document using one of these methods, SUPER FINE will be changed back to FINE even though you selected SUPER FINE.

If the Scan & Fax Mode light is on and SUPER FINE is chosen, the fax will be sent as if the light were off.

  1. Press Ans.Mode/Contrast or Rcv.Mode/Contrast repeatedly to select the option you want.

  2. NORMAL works well for normal handwritten, typed, or printed documents.
    LIGHTEN works with very dark print.

  3. DARKEN works with light print or faint pencil markings.
  4. PHOTO is used when faxing photographs or other documents containing color or gray shades. When Photo is chosen, the resolution is automatically set to FINE.

  5. Dial the number and press Start/Enter or press Copy.

When sending/copying is finished, resolution/contrast automatically returns to default.

Adjust volume

You can adjust the volume level for both the ringer and the speaker.

Ringer volume

Press when the fax is in Ready mode to adjust the volume of the ringer.

  • Whenever you press the button, it will increase or decrease the volume.
  • The volume 0 indicates that the machine will not ring when a call is received.

Speaker volume

  1. Press Loudspeaker (HP 1040) or Speakerphone (HP 1050).
  2. Then press to adjust the volume of the speaker.

Automatic fax redial

When you send a fax, if the number you have dialed is busy or there is no answer, the machine will attempt to redial the number every three minutes up to two times.

Before redialing, the display shows To redial now, press Start/Enter.

If you want to redial the number immediately, press Start/Enter.

Or, press Cancel to stop redialing and the machine returns to Ready mode.

Receiving via an extension telephone (HP 1040 Fax only)

If you have an extension phone on the same line as your HP Fax you can remotely start receiving a fax.

  1. Answer the call on the extension phone.
  2. Press 9 (manual fax receive code) in sequence when you hear a fax tone.

  3. Your fax machine detects the code and starts to receive the document.

  4. The code is preset at the factory. You cannot change the asterisks but you can select any number between 0 and 9. For more information, see ADVANCED FAX menu on page 14.

  5. Hang up the phone when your fax machine starts to receive.

3 Additional features

This chapter contains information on additional features you may want to set or change for your HP Fax.

  • Rings to answer: Sets the number of rings before the HP Fax answers the phone.
  • Caller ID: If you subscribe to Caller ID through your local phone company, you can use it with your HP Fax.
  • Block Junk Faxes: In conjunction with Caller ID, you can block certain numbers from sending you a fax.
  • Scan & Fax Mode:
  • Image TCR
  • Distinctive Ring
  • Answer/Receive mode: Determines how the HP Fax responds to incoming calls.

COMPAQ 1040 - Additional features - 1

1 The "arrow buttons" located under the Menu button on the control panel are designated by in the instructions.

Set rings to answer

You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.

TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.

  1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.

Rings to Answer will display.

  1. Press Start/Enter.
  2. Enter the number of rings you want (2-7) and press Start/Enter.

The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.

  • The additional ring may occur once for a fax call

  • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.

Use Caller ID

Many countries have the Caller ID system that enables the receiver to view the numbers or names of callers. Once you have subscribed to Caller ID services through your local phone company, your machine can display caller information.

Turn Caller ID on

  1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
  2. Use the to scroll to Caller ID and press Start/Enter.
  3. Use the to scroll to the desired option and press Start/Enter.

On: Activates the Caller ID feature.
- On w/ Junk Fax: Activates Caller ID and ignores any fax registered as a junk fax (see Block junk fax numbers on page 28).
- Off: Deactivates the Caller ID feature.

See who called with Caller ID

This function allows you to see who has called. You cannot dial these numbers.

  1. Hold Redial/Pause for about two seconds.
  2. Press until Caller ID displays and press Start/Enter.
  3. Scroll through the numbers by pressing
  1. Press Report/Help.
  2. Press until Caller ID displays and press Start/Enter.

Block junk fax numbers

If you subscribe to Caller ID through your local phone company, you can block future taxes from numbers on the Caller ID List. Before using this feature, you must set the Caller ID option to On w/ Junk Fax (see Use Caller ID on page 28.)

Add a junk fax number

  1. Press Menu repeatedly until BASIC FAX appears and press Start/Enter.
  2. Press until Set Junk Fax No. displays and press Start/Enter.
  3. Press until Add displays and press Start/Enter.

The machine shows the first Caller ID number.

  1. Press to find the Caller ID number you want to register as a junk fax and press Start/Enter.

You can enter up to 20 numbers. Numbers which have already been entered as a junk number are marked by * at the end of the display.

Delete a number

  1. Press Menu repeatedly until BASIC FAX appears and press Start/Enter.
  2. Press until Set Junk Fax No. displays and press Start/Enter.
  3. Press until Delete displays and press Start/Enter.

The machine shows the first junk number.

  1. Press to scroll to the junk fax number you want to delete and press Start/Enter.

Scan & Fax Mode

Scan & Fax Mode causes the HP Fax to scan all the pages of the fax into memory before starting to send. This is useful for situations where the fax you are calling might be busy and need to be redialed. Several options automatically use Scan & Fax Mode; for example, Delayed Fax. You can also turn Scan & Fax Mode on for all tasks.

Press the Scan & Fax button.

Scan & Fax Mode is on when the button is lit.

Image TCR

Image TCR (transmission confirmation report) is a valuable tool for keeping records of faxes you send. It prints a Sending Confirm page with a miniaturized image of the first page of the fax on it. See the following example.

COMPAQ 1040 - Image TCR - 1

To use image TCR, the Scan & Fax Mode light must be on (press the button if necessary) and you must set these Menu options to On: Image TCR and Sending Confirm. See Scan & Fax Mode on page 29. Follow these instructions to set the menu options:

  1. Press the Menu button repeatedly until BASIC FAX displays and press Start/Enter.
  2. Use the buttons to scroll to Sending Confirm and press Start/Enter.
  3. Use the buttons to select on and press Start/Enter.
  4. Use the buttons to scroll to Image TCR and press Start/Enter.
  5. Use the buttons to select on and press Start/Enter.
  6. Press Cancel to return to Ready mode.

TIP: Image TCR is unavailable if the resolution is set to Super Fine.

Distinctive ring (DRPD)

Distinctive ring or distinctive ring pattern detection (DRPD) is a service offered by some telephone companies. When you subscribe to this service through your local phone company, you have different ring patterns; such as double ring and triple ring, that allow you to have different telephone numbers on one physical line. Your HP Fax works with distinctive ring service.

Use Distinctive Ring to set your HP Fax to answer one of your phone numbers as a fax only line. The phone number (ring pattern) that you teach the HP Fax will be answered as if the machine is in FAX mode. All other numbers on the same line will be answered if they are in AUTO mode (HP 1040 Fax) or TAM mode (HP 1050 Fax).

NOTE: HP 1050 Fax: If you use Distinctive Ring to establish one of your numbers as a fax only line you must turn the Answering Machine on or the HP Fax will not answer the phone on the other numbers. If you do not want to use the answering machine, do not set up distinctive ring with your HP Fax.

If you have this service follow both of these instructions in this order to set it up and use it.

Step 1—Teach the HP Fax the ring pattern

The HP Fax will learn the ring pattern when you call it from another telephone or fax machine.

  1. Be ready to call the fax machine.
  2. Press Menu repeatedly until ADVANCED FAX displays and press Start/Enter.
  3. Use to scroll through the options until Distinctive Ring displays and press Start/Enter.

Call this fax from another fax machine... Waiting Ring... will display.

  1. Call the HP Fax.

DRPD OK will display when the pattern has been learned and the HP Fax will return to Ready mode.

Step 2—Set up distinctive ring (DRPD) answer mode

Once you have activated distinctive ring, it becomes one of the answering modes you can select by pressing the Ans.Mode/Contrast or Rcv.Mode/Contrast button.

Press Ans.Mode/Contrast or Rcv.Mode/Contrast repeatedly until DRPD Mode appears in the display.

  • In Ready mode, DR appears in the right hand corner of the display.
  • Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode (see AUTO mode on page 32.)

TIP: Distinctive ring must be set up again if you reassign your fax number or connect the machine to another telephone line. Once set up again (that is, the fax machine has learned the ring pattern and the answering mode is correctly set), you should test the fax machine by calling the fax number and another number on the same line. The machine should respond appropriately to a call placed to the fax number with fax tones, and to a normal telephone call with the expected ring pattern.

Answer/receive mode

How the product receives taxes depends on the answer/receive mode you chose when you set up the product. You can send taxes in any answer/receive mode. The answer/ receive mode setting determines how the device answers the incoming call and varies between the models.

HP1040 Fax

How are you going to use your HP Fax?Read about…
Fax machine with few or no voice calls.FAX mode
Telephone and fax machine without an external answering machine connected.AUTO mode
As a fax machine with an external answering machine.TAM mode
Using Distinctive Ring (DRPD) service to set up a separate telephone number for your fax on the same physical line as your other numbers.See Distinctive ring (DRPD) on page 30.
Telephone with few or no fax calls.TEL mode
  • When no document is loaded, press the Ans.Mode/Contrast button until the desired option displays.

FAX mode

  • In Ready mode, FX appears in the right hand corner of the display.
  • When you get a call, the machine answers and receives the fax automatically. When reception is complete, the machine returns to Ready mode.
    If you want to change the number of rings before it answers, see Set rings to answer on page 27.

AUTO mode

  • In Ready mode, AU appears in the right hand corner of the display.
  • When a call comes in, the machine answers it. If a fax is being sent, the device receives the fax. If the machine does not sense a fax signal, it will ring 5 times in a different tone to tell you it may be a regular telephone call. If you do not pick up the handset it will try again to receive a fax after several more rings.
    If you want to change the number of rings before it answers, see Set rings to answer on page 27.

TAM mode

You must have an answering machine attached to the EXT line socket located on the bottom of your HP Fax.

  • In Ready mode, TM appears in the right hand corner of the display.
  • When a call comes in, the answering machine answers and listens. If it detects fax tones, it receives the fax; otherwise, it records the caller's message.
    If you have set your machine to TAM Mode and your answering machine is switched off or the answering machine is not connected directly to your fax machine, the machine will automatically attempt to receive a fax after several rings.
    If your answering machine allows you to set the number of rings before it answers the telephone, set the answering machine to answer an incoming call in less than 4 rings.
  • When your answering machine answers an incoming call, it records a fax tone until it realizes a fax is coming through. Due to this, your answering machine may tell you a voice message has been left, even when it is actually a fax.

  • TEL mode

  • In Ready mode, TL appears in the right hand corner of the display.
    Automatic fax reception is turned off. You can receive a fax only by lifting the handset and pressing Start/Enter.

HP1050 Fax

How are you going to use your HP Fax?Read about…
• Telephone and fax with the integrated answering machine in the Digital Message Center.TAM
• Telephone and fax machine without the answering machine.AUTO mode
How are you going to use your HP Fax?Read about...
• Fax machine with few or no voice calls.FAX mode
• Using Distinctive Ring (DRPD) service to set up a separate telephone number for your HP Fax on the same physical line as your other numbers.See Distinctive ring (DRPD) on page 30.
• Telephone with few or no fax callsTEL mode

When no document is loaded, press the Rcv.Mode/Contrast button until AUTO, FAX, or TEL displays. If you are going to use the answering machine, we recommend setting the Receive mode to AUTO.

NOTE: If you want to use Distinctive Ring service from your phone company, set it up and select it using the Rcv.Mode/Contrast button before turning on the answering machine. See "Distinctive ring (DRPD)" on page 30.

AUTO mode

  • In Ready mode, AU appears in the right hand corner of the display.
  • When a call comes in, the machine answers it. If a fax is being sent, the device receives the fax. If the HP Fax does not sense a fax signal, it will ring in a different tone to tell you it may be a regular telephone call. If you do not pick up the handset it will again attempt to receive the fax after several more rings. If a greeting has been recorded the HP 1050 Fax will turn on the answering machine and attempt to record a message.
    If you want to change the number of rings before it answers, see Set rings to answer on page 27.
FAX modeIn Ready mode, FX appears in the right hand corner of the display. When you get a call, the machine answers after the second ring, and receives the fax automatically. When reception is complete, the machine returns to Ready mode. If you want to change the number of rings before it answers, see Set rings to answer on page 27.
TEL modeIn Ready mode, TL appears in the right hand corner of the display. Automatic fax reception is turned off. You can receive a fax only by lifting the handset and pressing Start/Enter.
TAM modeIn Ready mode, TM appears in the right hand corner of the display whenever the Digital Message Center is turned on (The Answer button will be lit.) When a call comes in, the answering machine answers and records the caller's message if they leave one. If the machine detects a fax signal, it goes into receive mode. When your answering machine answers an incoming call, it records a fax tone until it realizes a fax is coming through. Due to this, your answering machine may tell you a voice message has been left, even when it is actually a fax.

Press the Answer button. The button will light up. When the Answer button is on, TAM mode overrides any mode that was set with the Rcv.Mode/Contrast button.

4 Digital message center (HP 1050 Fax only)

Your HP Fax has a built-in digital messaging center that gives you full message capabilities.

  • 30 minutes of digital message recording (includes incoming message and greeting)
  • Default incoming message (ICM) length is 60 seconds
    In case of a power outage, your messages in memory will be retained for 30 minutes
  • Announcement only setting (play the greeting without recording messages)
    Automatic paging to a forwarding number when you receive a message.
  • Remote access to your messages and many message center features

COMPAQ 1040 - Digital message center (HP 1050 Fax only) - 1

1 The "arrow buttons" located under the Menu button on the control panel are designated by in the instructions.

Turn on the message center

NOTE: You cannot turn on the message center until you record a greeting. See "Record your greeting" on page 36.

If the message center is not turned on and the Receive mode is set to AUTO, the message center will automatically turn on and record a message (as long as a greeting has been recorded.)

Press the Answer button to turn on the Digital Message Center.

The Answer button lights up.
TM appears in the display.

Record your greeting

The greeting is an outgoing message (OGM) or announcement that plays whenever a call comes in and the device is in TAM mode (the Answer button is lit and TM is displayed).

Your greeting can be between 3 and 30 seconds in length.

  1. Press and hold the Greeting button until you hear a beep.
  2. When Record displays on the control panel, speak into the microphone to record your greeting.

The seconds are counted off on the display while you are recording.

NOTE: You cannot use the handset to record your greeting. You must use the microphone.

TIP: You should be about 12 in. (30 cm) from the microphone when speaking.

  1. Press the Greeting button again to end the recording.

Your greeting will play back.

Play your greeting

The greeting plays whenever the message center takes a call or when the answering machine is turned on. You can also play it at any time.

Press the Greeting button.

The display shows the date and time the greeting was recorded and counts down the seconds as it is played.

Screen or monitor your calls

The HP Fax allows you listen to messages being recorded so you can decide whether to answer them. To monitor your calls, you must turn call monitoring on in the menu.

  1. Press the Menu button repeatedly until SET UP TAM displays and press Start/Enter.
  2. Press until Call Monitor displays and press Start/Enter.
  3. Press until on displays and press Start/Enter.

When call monitoring is turned on, you will hear the person recording the message. If you pick up the handset or press Speakerphone, the device stops recording and you can speak directly to the caller.

Announcement only

You can set your HP Fax to play a greeting without recording any messages; for example, you might want to announce store hours and location.

  1. Press Menu repeatedly until SET UP TAM displays and press Start/Enter.
  2. Press until ICM Record Time displays and press Start/Enter.
  3. Press until 0sec displays and press Start/Enter.

Play back messages

When you have new messages, the Answer button flashes and the number of messages is shown on the display. If you have messages that you have previously listened to but not erased, they will be shown also. For example, New: 1 Old: 3 indicates that there are a total of 4 messages on the device—3 of them have been listened to previously and 1 is a new message.

Play back new messages only

Press Play/Record.

The time the message was recorded displays briefly. While the message is being played, the number of seconds is counted down in the display.

Play back all messages

Press and hold Play/Record until you hear a beep.

  • The device plays all the messages in memory in the order they were received.
  • Press Cancel to stop playing messages before they have all played.

Skip or repeat messages

is the 1 key and is the 3 key on the keypad.

Repeating a message or skipping backwards

Press while listening to the message.

  • Pressing once replays this message.
  • Pressing repeatedly skips back to previous messages.

Skipping a message

Press while listening to the message.

  • Pressing once skips this message.
  • Pressing repeatedly skips further messages.
  • Pressing while the last message is playing will return the device to Ready mode.

Erase messages

Messages are not erased when you listen to them. If you do not periodically erase messages, the memory will become full. If the memory becomes full, the HP Fax will disconnect the current caller and fail to answer the phone until memory is made available by erasing messages.

Erase selected messages

CAUTION: Once you have erased a message, there is no way to recover it.

Press Erase while the message is playing.

The message is erased and Erasing... is displayed.

Erase all messages in memory

CAUTION: Once you have erased the messages, there is no way to recover them.

  1. Press Erase when no message is playing.

Erase all MSG.? will display.

  1. Press Start/Enter to erase all the messages.

The messages are erased and Erasing... is displayed.

Press Cancel to save the messages and return to Ready mode.

Remote Access

You can access your messages and many of the message center functions from any Touch Tone phone.

Remote Password

To use the remote access functions, you will need to use the Remote Password. The default remote password is #139#. You can change the numbers, but the 3-digit password must start and end with #:

Follow these instructions to change the remote password.

  1. Press Menu repeatedly until SET UP TAM displays and press Start/Enter.
  2. Press until Remote Password displays and press Start/Enter.

139# will display.

  1. Change the numbers as desired and press Start/Enter.

Access the message center

  1. Call the HP Fax from a Touch Tone phone.
  2. Enter your remote password when the device answers the phone.

You will hear 2 short beeps when the password is accepted.
3. Enter the remote command you want to use. Refer to the table below for a list of commands.
TIP: You must enter a command within 15 seconds or the HP Fax will disconnect the line.
4. Press #0 to end the remote session.
NOTE: If you do not enter #0, it may take several minutes for the HP Fax to disconnect and release the phone line.

Table 4-1 Remote access commands

CodeFunction
#0Exits remote access.
#1Skipping to the previous message.
#2Plays back new messages. After each message is played, press * to hear the next one. The HP Fax beeps twice at the end of the messages. If you call in and there are no new messages, it beeps 4 times.

Table 4-1 Remote access commands

CodeFunction
#3Skipping to the next message.
#4Allows you to change the Greeting. After entering the command, speak into the handset. Press # when you are done. The device will play the Greeting for you so you can confirm the recording.
#5Plays back all the messages (old and new) one by one. After each message is played, press * to hear the next message.
#6Replays the current message.
#7Erases the current message and plays the next one.
#8Turns the message center on and off. When you turn it on, the Greeting is played.
#9Erases all the messages. The device will beep twice when it's done.
*Plays the next message if entered the #5 or #2 command.

Toll Saver

Toll Saver allows you to tell whether or not there are new messages before the message center answers the phone. This feature allows you to hang up before incurring phone charges.

When Toll Saver is on and there are no new messages, the HP Fax adds two rings to the Rings to Answer setting. For example, if Rings to Answer is set to 4, the device will ring 6 times before answering if there are no new messages. (See Set rings to answer on page 27.)

Follow these instructions to turn Toll Saver on and off.

  1. Press Menu repeatedly until SET UP TAM displays and press Start/Enter.
  2. Press until Toll Saver displays and press Start/Enter.
  3. Press until on displays and press Start/Enter.

Message paging

If you are out of the office, you can have the HP Fax call you when you receive a new message.

TIP: You should only turn paging on if you are going to be gone. There is a delay between receiving the message and the paging message going out. If you happen to answer an incoming call at the time the paging message is being sent, it will override your incoming call.

To use message paging follow these steps.

Set up message paging

  1. Press Menu repeatedly until SET UP TAM displays and press Start/Enter.
  2. Press until Message Paging displays and press Start/Enter.
  3. Press until on displays and press Start/Enter.
  4. Enter the telephone number you want called (for example, your mobile number) and press Start/Enter.

The device will ask you to record (or if you want to change) the Paging Greeting. The paging greeting will be played to you when you answer the phone at the forwarded number.

  1. Press Start/Enter and speak into the microphone to create or change a Paging Greeting. When you are finished speaking, press Greeting to end the message.

Press Cancel to keep an existing paging greeting.

Receive a message page

When you answer the phone, your paging greeting will play repeatedly to let you know that you have a message. You can then enter your password and use the remote access codes to listen to your message.

See Remote Access on page 39 to learn how to access the message.

Record a conversation

NOTE: In many jurisdictions, there are legal issues surrounding the recording of telephone conversations. Verify your laws with your local legal authority.

If you are using the speakerphone, you can record a conversation up to 15 minutes in length. The recorded message will be treated as an incoming message.

  1. Press Play/Record to start recording.
  2. Press Cancel to end the recording.

5 Advanced faxing

In this chapter, you will learn how to use the advanced fax features of your machine.

COMPAQ 1040 - Advanced faxing - 1

1 The "arrow buttons" located under the Menu button on the control panel are designated by in the instructions.

Broadcasting

With Broadcasting you can have your HP Fax send your fax to up to 15 (HP 1040 Fax) or 20 (HP 1050 Fax) fax numbers at once. The documents are automatically erased from memory when Broadcasting is finished.

  1. Turn the document face down and feed it into the machine.
  2. Press Menu repeated until ADVANCED FAX displays and press Start/Enter.
  3. Select Set Broadcasting by pressing and press Start/Enter.
  4. Enter the fax number.

  5. You can press Speed Dial and enter a speed dial code.

TIP: One touch buttons do not work in this area, you must use their speed dial code instead.

  • You can enter 15 or 20 (depending on model) fax numbers into one job.

  • Press Start/Enter when the correct number appears in the display.

  • If you have more destinations, select Y by using and press Start/Enter when asked Another? Y/N and repeat steps from 4.

  • If you have finished entering all the numbers, answer N and press Start/Enter.

  • Press Start/Enter.

The document will be scanned into memory before transmission.

Delayed fax

You can set your machine to send a fax any time in the next 24 hours. For example, it is usually cheaper to send a fax at night because telephone rates are lower than they are during the day. To cancel a scheduled fax, see To cancel the scheduled job on page 46.

  1. Turn the document face down and feed it into the machine.
  2. Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter.
  3. Select Set Delayed Fax by pressing and press Start/Enter.
  4. Enter the fax number.

  5. You can press Speed Dial and enter a speed dial code.

TIP: One touch buttons do not work in this area, you must use their speed dial code instead.

  • You can enter 15 or 20 (depending on model) fax numbers into one job.

  • Press Start/Enter when the number appears in the display.

  • If you have more destinations, select Y by using and press Start/Enter when asked Another? Y/N and repeat steps from 4.

  • If you have finished entering all the numbers, answer and press Start/Enter.

  • Enter the name if you want to name the transmission.

If not, skip this step.

  1. Press Start/Enter.
  2. Enter the time (in the next 24 hours) for the transmission to start.
  3. Press Start/Enter when the time appears correctly in the display.

The document will be scanned into memory before transmission and be sent at the programmed time.

Polling

Polling enables you to set up a document so it can be retrieved at a later time. For example, you can place the document in your machine, and the other party can retrieve it when they are in the office or when their calling rates are lower.

Setting send polling

You can program your fax machine to send a document when it is requested by a remote fax machine.

NOTE: Your HP Fax allows you to set one poll job at a time and it can be retrieved once.

  1. Turn the document face down and feed it into the machine.
  2. Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter.
  3. Select Set Polling Send by pressing and press Start/Enter. Poll Code [0000] will display.
  4. Enter the poll code you want to use for this document and press Start/Enter.

  5. The poll code is preset to 0000, which means that the receiver does not need to enter a poll code to receive the document.

  6. The poll code is not static. You enter a new one for each document.
  7. The poll code is used to prevent your document from being retrieved by an unauthorized caller.
  8. Your machine starts scanning the document(s) into memory and shows POLLING SEND in the display. If the answer mode was TEL, the machine changes it to FAX mode automatically.
  9. When it is polled, the page in memory will be deleted automatically. To cancel Send Polling, see To cancel the scheduled job on page 46.

Polling another fax to receive

You can dial another fax machine that has a document waiting and request it to be sent to your fax machine.

  1. Dial the telephone number of the remote machine that is ready to be polled.
    TIP: One touch buttons do not work in this area, you must use their speed dial code instead.
  2. Press Menu when you hear a fax tone from the remote machine.

The display shows To poll documents press Start/Enter.

  1. Press Start/Enter.
  2. Enter the other fax's Poll Code to retrieve the document, and press Start/Enter.

NOTE: If the other fax machine does not have a poll code, enter 0000.

The HP Fax receives and prints the polled document.

NOTE: Not all fax machines have polling capability, and polling incompatibility sometimes occurs between fax machines made by different manufacturers.

To cancel the scheduled job

All scheduled jobs remain in memory after they have been set. To make more memory available, cancel unnecessary scheduled jobs.

  1. Press Menu repeatedly ADVANCED FAX appears and press Start/Enter.
  2. Select Cancel Schedule by pressing and press Start/Enter.
  3. Select the scheduled job you want to cancel by pressing
  4. Press Start/Enter to cancel the selected schedule.

Forward taxes

While you are away from your home or office, you do not have to miss important taxes. Your machine can forward any taxes it receives to a fax machine at your current location, and if you choose, it can print a copy for you to review when you get back as well.

A Sending Confirm report will print for every fax that is forwarded.

  1. Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter.
  2. Select Set Fax Forward by pressing and press Start/Enter.
  3. Use to select the option you want and press Start/Enter.

  4. Off: disables fax forwarding

  5. Forward: forwards a fax to your new location
  6. Forward & Print: prints a fax and also forwards it to your new location

  7. If you selected Forward or Forward & Print, Tel: will display.

a. Enter the fax number and press Start/Enter.

Start Date&Time will display.

b. Press Start/Enter.

The current date and time will display.

c. Enter the start time and press Start/Enter.

End Date&Time will display.

d. Press Start/Enter.
e. Enter the end time and press Start/Enter.

  • The machine returns to Ready mode and FW will appear in the display at the start time and every fax will be forwarded to your new location till the end time.
    HP 1040: During forwarding time, the answer mode temporarily changes to FX.
  • HP 1050: During forwarding time, the answer mode continues to say FW. The machine will receive and forward faxes and answer and record voice messages.

TIP: HP 1050: This procedure only forwards faxes, if you also want to be notified about voice messages, see "Message paging" on page 41.

6 Feature reference

This chapter contains instructions for other features of the HP Fax that you may want to use from time to time.

COMPAQ 1040 - Feature reference - 1

1 The "arrow buttons" located under the Menu button on the control panel are designated by in the instructions.

Set the date and time

The current date and time are shown in the display when the machine is on and ready for use (Ready mode). The date and time will be printed on all faxes you send.

  1. Press Menu.
  2. Press to choose SET DATE & TIME and press Start/Enter.
  3. Press Start/Enter when the display shows Date Format.
  4. Press to select either Europe (day month year) or USA (month day year) and press Start/Enter.
  5. Press Start/Enter when the display shows Date & Time.
  6. Set the date and time. You can move the cursor by pressing
  7. Press Start/Enter when the date and time are correct. 1-AM 2-PM will display.
  8. Press 1 or 2.

Turn on and off sounds

You can turn on and off the sounds the HP Fax makes.

Alarm sounds

Alarm sounds include the fax tones and beeps.

  1. Press Menu repeatedly until SET UP SOUND appears and press Start/Enter.
  2. Press to select Alarm Sound and press Start/Enter.
  3. Select on or off and press Start/Enter.

Key sounds

The Key sounds are the beeps the keys make.

  1. Press Menu repeatedly until SET UP SOUND appears and press Start/Enter.
  2. Press to select Key Sounds and press Start/Enter.
  3. Select on or off and press Start/Enter.

Silent mode

You can turn the sounds of the HP Fax (including ringing) on and off using the control panel button. You can also set all sounds to turn off on a daily schedule; for example, turn all the sounds off between 8 pm and 8 am.

  1. Press Menu repeatedly until SET UP SOUND appears and press Start/Enter.
  2. Press to select Silent Mode and press Start/Enter.
  3. Select Daily and press Start/Enter.

From:12A To:11P will display.

  1. Enter a start time and an end time and press Start/Enter.

TIP: To switch between am (A) and pm (P), use the 1 key for am and the 2 key for pm.

Set the fax header information

This information is required by law in many countries. The fax header prints your name and fax number on the top of every fax you send.

  1. Press Menu repeatedly until SET FAX HEADER displays and press Start/Enter.
  2. Press Start/Enter when the display shows Fax Number.
  3. Enter the fax number to which your machine is connected.

  4. You can enter up to 20 digits, and include special characters (space, plus sign, etc.) For more information, see Fax header telephone number on page 19.
    To enter a space, press 1 twice.

  5. To enter parentheses ( ), press * multiple times until you see the symbol you want.
    To enter hyphen -, press #.
    If you enter a wrong number, use to move to the number and correct it.

  6. Press Start/Enter when finished.

  7. Press Start/Enter when the display shows Fax Name.
  8. Enter the fax name (up to 40 characters) by using the number keypad.

  9. You can include special characters (space, plus sign, etc.). For more information, see Enter dates, times, text, and telephone numbers on page 18.

  10. Press Start/Enter when the name in the display is correct.

Your fax machine can print many reports for your use.

Automatic reports

These reports print automatically.

Report nameContent
Multi-CommunicationThis report prints automatically if you have faxed documents to more than one location by using Broadcasting.
Power Fail ReportIf you have a scheduled job (such as, delayed fax and send poll) and there is a power failure, this report is printed automatically when power is restored.

Reports you can print

You can print these reports whenever you need to. Some of these reports can be set to print automatically also.

  1. Press Report/Help.
  2. Choose the report you want by using
  3. Press Start/Enter when the desired report is displayed.
  4. The selected report will be printed. The available reports are shown below:
Report nameContent
Help ListThis report covers the machine's basic functions and commands. It can also be used as a quick reference guide.
Sent Journal Received JournalThese reports show information concerning the transmission and reception activities. They can be printed on command. Or if the machine is set to do so, they will automatically print after every 40 transmissions or receptions. For more information, see Fax Log under the “BASIC FAX menu” on page 13
PhonebookThis report shows all of the numbers currently stored in the fax machine's memory as One-Touch Dial and Speed Dial.
Sending ConfirmThis report shows the fax number, the number of pages, elapsed time of the operation, the communication mode, and the communication results. To set up your machine to automatically print, see Sending Confirm under the “BASIC FAX menu” on page 13
Schedule InformThis report shows the document currently stored for Delayed FAX and Send Polling along with the fax number, starting time and type of scheduled event.
System DataThis report shows the current settings of your HP Fax. After you have changed any setting, print this report to check your changes.
Caller IDIf Caller ID is turned on, this report shows the most recent 30 callers who have called your machine. The report will be empty if you don’t have Caller ID turned on.
Junk FaxThis report shows the telephone numbers that are marked as a junk fax to be blocked.
TAM StatusHP 1050: This report shows you the status of the message center.
Print FaxYour machine stores fax data into memory as far as the memory is available and lets you print it at later time. For more information, see Reprinting faxes on page 52.

Reprinting taxes

You may sometimes need to reprint a received fax. Your machine stores the most recently received faxes in memory (approximately 100 pages). As this memory is filled, old faxes that have been printed will be erased to make room for new faxes.

NOTE: HP 1040 Fax: Unplugging the fax machine power cord and plugging it back in again clears the memory including all unprinted or unsent faxes. A power outage also clears the fax machine memory.

NOTE: HP 1050 Fax: The device has 30 minutes of backup memory. If the power is off longer than that, the faxes will be cleared.

1. Press Report/Help.

  1. Press to choose Print Fax and press Start/Enter.

  2. If there are only old faxes, the machine will automatically print all of them and return to Ready mode without moving to the next step.

  3. If there are no faxes in memory, the machine will inform you by displaying Memory Empty.
  4. If there are both old faxes and unprinted faxes in memory, the machine will go to step 3.

  5. Select between Print New Fax or Reprint Old Fax and press Start/Enter.

  6. Print New Fax: The machine prints all new faxes which have never been printed.

  7. Reprint Old Fax: The machine prints all faxes regardless of new or old.

Clearing memory

You can selectively clear information stored in your machine's memory.

  1. Press Menu repeatedly until MEMORY CLEAR appears, and press Start/Enter. The display shows the type of information you can clear from memory.
  2. Select what you want to delete by pressing and press Start/Enter.
  3. Select Y and press Start/Enter when the machine asks if you are sure. The types of information you can clear are:
ItemIt will
Fax HeaderDelete the name and phone number from your fax header information.
Dial/ScheduleClear the stored numbers in the phone book. In addition, all the scheduled jobs are also cancelled.
Fax LogClear all records of transmissions and receptions.
Faxes in MemoryClears all faxes in memory.

Loudspeaker—HP 1040 Fax

You do not need to pick up the handset to make a phone call. When dialing, just press the Loudspeaker button and enter the numbers. When your party answers, pick up the handset to talk to them. This feature is especially useful for checking voicemail messages.

NOTE: Your HP 1040 Fax does not have speakerphone capabilities. The loudspeaker enables you to hear calls but you must speak using the handset.

TIP: If you want to share the conversation with somebody beside you, pick up the handset and press Loudspeaker. The line is still connected and everybody can listen to the conversation.

While you are using Loudspeaker, do not place the handset beside the speaker, as this may result in howling.

Speakerphone—HP 1050 Fax

The HP 1050 Fax has full speakerphone capabilities. Press Speakerphone to make and receive calls as well as listening to your answering machine messages.

While you are using Speakerphone, do not place the handset beside the speaker, as this may result in howling.

Redial a number in memory

These steps allow you to dial one of the last 10 numbers called that is in memory.

  1. Hold Redial/Pause for about two seconds.
    2 Press until Recent Numbers displays and press Start/Enter.
    3 Press to find the number you want to dial.
    4 Press Start/Enter when the correct number appears.

If a document is loaded, the machine automatically begins to send.

7 Care and maintenance

This chapter contains information about changing print cartridges, maintaining your HP Fax, the menu settings, error messages, and troubleshooting.

The print cartridge life is very sensitive to the content of received faxes or copies you make. To increase its life, we recommend you follow the instructions below:

Always use the HP 20 (C6614) ink cartridge.

NOTE: Your HP Fax was shipped with a starter ink cartridge. Replace it with the HP 20 cartridge.

DO NOT unpack the cartridge until you are ready to use it.
- Store it in the same environment as the fax machine.
- If you have unpacked the cartridge but are not using it, store it in an airtight plastic bag.
DO NOT leave it exposed for an extended period.
- DO NOT refill the cartridge. The warranty will not cover damage caused by using refilled cartridges.

View ink level

When using the 28ml print cartridge, your machine allows you to check the amount of ink remaining. To view the current ink level:

  1. Press Menu repeatedly until TOOLS appears and press Start/Enter.
  2. Scroll to View Ink Level by pressing and press Start/Enter.

The machine displays a fractional number. For examples, 1/8 means that ink is low and you need to replace the cartridge. 8/8 means that a new cartridge is installed.

NOTE: If the HP Fax is low on ink (ink level is 1/8), new faxes that come in will not be printed. They will be stored in memory. You must manually print the faxes from memory (see Reprinting faxes on page 52.) until you replace the ink cartridge (see Replace the print cartridge on page 56.).

TIP: If memory become full before the print cartridge is replaced, the HP Fax will stop answering the phone. Be sure to print the faxes out of memory regularly if you do not immediately replace the ink cartridge.

When you want to test if the machine is working correctly, you can check it by printing the self test.

  1. Press Menu repeatedly until TOOLS appears and press Start/Enter.
  2. Scroll to Self Test by pressing and press Start/Enter.

The machine runs self test and prints a report which shows the current status of the machine.

Replace the print cartridge

When you notice that the print becomes light or ink low or when install new ink cartridge appears in the display, replace the print cartridge. The part number for replacement cartridges is HP 20.

  1. Take out a cartridge from its packaging and carefully remove the tape covering the printhead.
    Hold the cartridge by the colored top or black areas only. Do not touch the copper area.
  2. Press the Access Cartridge button on the control panel.

COMPAQ 1040 - Replace the print cartridge - 1
1 Access Cartridge

The cartridge carrier moves to the install position.

  1. Open the control panel and cartridge compartment cover (it will click and remain open).

COMPAQ 1040 - Replace the print cartridge - 2

1 Control panel
2 Cartridge compartment cover

  1. Pull the cartridge toward you and remove it.

COMPAQ 1040 - Replace the print cartridge - 3

3 To load the cartridge insert the cartridge as shown below. When the cartridge is pushed to the back of the cartridge carrier, push the top of the cartridge until it clicks into place.

If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step.

COMPAQ 1040 - Replace the print cartridge - 4

  1. Close the cartridge compartment cover and control panel.

  2. Press Start/Enter.

  3. Press 1 for new cartridge, or 2 for the old one.

  4. When you put in a new cartridge, you must choose 1:New

  5. When you put in a used cartridge, choose 2:Used. This helps you to check the correct amount of ink you have left.

TIP: If you mix up several used cartridges, it is not possible to check the correct amount of remaining ink. Once you have put in a new cartridge, use it until it is completely exhausted.

Clear jammed documents and paper

Document jams during transmission

If a document jams during transmission or copying, Remove jammed document appears in the display. DO NOT pull the document out of the slot. Doing so could harm your machine.

To clear document jam:

  1. Open the control panel.
  2. Carefully remove the jammed document.
  3. Close the control panel firmly until it clicks into place.

COMPAQ 1040 - Document jams during transmission - 1

Paper jams during printing

If the fax paper jams while you are receiving or printing, Remove jammed paper and press Cancel appears in the message.

If the paper is jammed in the printing area

  1. Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown.

If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine.

  1. Press Cancel.
  2. If this was a fax, reprint the fax. For more information, see Reprinting taxes on page 52.

COMPAQ 1040 - Paper jams during printing - 1

If the paper is jammed in the paper feed area

  1. Remove the jammed paper as shown.

If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine.

  1. Reload new paper with the print side facing toward you.
  2. Press Cancel when finished.
  3. If this was a fax, reprint the fax. For more information, see Reprinting taxes on page 52.

COMPAQ 1040 - Paper jams during printing - 2

Maintain the print cartridge

To maintain good printing quality, we recommend you occasionally maintain the print cartridge and its associated parts:

Clean the print cartridge nozzles

If characters are not printing completely or white streaks appear in your text, you may have clogged nozzles. Clean the print cartridge as described below:

  1. Press Menu repeatedly until TOOLS appears and press Start/Enter.
  2. Scroll to Clean Cartridge by pressing and press Start/Enter.
  3. Examine the printed test pattern.

  4. If print quality does not improve, reinstall the cartridge and repeat these steps.

  5. If the line is still broken, wipe the nozzles and contacts. For more information, see Wipe the print nozzles and contacts on page 59.

Wipe the print nozzles and contacts

If cleaning the print cartridge nozzles as discussed above does not help and you are certain the cartridge has plenty of ink, the problem may be caused by dried ink on the print cartridge nozzles and contacts or the print cartridge carrier contacts. Follow these two sets of instructions for manual cleaning.

Clean the nozzles

  1. Press Access Cartridge.
  2. Open the control panel and cartridge compartment cover and remove the cartridge. See Replace the print cartridge on page 56.
  3. Gently blot and wipe the contacts and nozzles dry.

  4. Use a clean cloth dampened with water to gently clean the entire copper-colored area, including the nozzles and contacts.

  5. To dissolve any dried ink, hold the damp cloth against the nozzles for about three seconds.

COMPAQ 1040 - Clean the nozzles - 1

  1. Reinstall the cartridge and close the cover and panel.

If you spend a long time cleaning the cartridge, the cartridge carrier may have moved back to the original position. If so, press Access Cartridge again to move the carrier to the install position.

  1. Press Start/Enter.
  2. Press 1 for new cartridge or 2 for the old one.

Clean the cartridge carrier contacts

Before cleaning these parts, there should be no scheduled job such as delayed fax, send polling, or faxes received into memory.

CAUTION: Once you have unplugged the power cord from the machine, all data in memory will be lost.

  1. Press Access Cartridge.
  2. Open the control panel and cartridge compartment cover and remove the cartridge. See Replace the print cartridge on page 56.
  3. Remove the print cartridge.
  4. Unplug the power cord from the electrical outlet of the rear of the machine.

WARNING! Shock Hazard. Be sure to unplug the power cord before proceeding.

  1. Clean the cartridge carrier contacts with clean and cotton swab.
  2. Plug in the power cord and reinstall the cartridge.

COMPAQ 1040 - Clean the cartridge carrier contacts - 1

Clean the document scanner area

To keep your machine working properly, occasionally clean the white roller, document feeder rubber piece, and the scanning glass. If they are dirty, documents sent to another fax machine will not be clear.

CAUTION: When you turn the power off to clean the scanner, documents stored in memory will be lost.

  1. Open the control panel.
  2. Remove the white roller.

a. At the right-hand end of the white roller there is a bushing that is secured with a small tab.
b. Push the tab slightly inward, then rotate towards you. Then pull up the right-hand end of the roller to remove it.

COMPAQ 1040 - Clean the document scanner area - 1

1 White roller
2 Drive roller
3 White roller latch

  1. Wipe the white roller surface and the driver roller surface with a soft cloth dampened with water.

  2. Clean the document feeder rubber piece at the back of the control panel.

COMPAQ 1040 - Clean the document scanner area - 2

  1. Carefully wipe the scanning glass with a soft, dry, lint free cloth.

  2. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry one.

  3. Be careful not to scratch the glass surface.

COMPAQ 1040 - Clean the document scanner area - 3

  1. Replace the roller in reverse order, and then close the control panel firmly until it clicks into place.

Adjust the scanner

The scanner is adjusted at the factory. If, however, you drop your machine while moving it, we recommend you adjust scanner.

  1. Press Menu repeatedly until TOOLS appears and press Start/Enter.
  2. Scroll to Adjust Scanner by pressing and press Start/Enter.
  3. Load a plain WHITE sheet of paper (no writing or graphics) into the document feeder and press Start/Enter.

  4. The machine starts to scan the document to adjust the scanner.

  5. Printing quality may be unexpectedly worse if you do not use a plain WHITE paper for the adjustment.

LCD error messages

These are the error message that may display along with solutions for you.

DisplayStatus/Solution
Adjust scanner first in TOOLS menuAdjust the scanner to fix this problem as described in Adjust the scanner on page 63.
Check white paper document and try againYou must use plain, white paper when adjusting the scanner. See Adjust the scanner on page 63.
Clean white roller, glass and try againFor more information, see Clean the document scanner area on page 61.
Duplicated with [Speed No.xx]The same number has already been registered into another speed dial code.
Exceeded Job Memory Cancel scheduled job and try againThe broadcasting and delayed fax can hold 20 jobs in total. Cancel a scheduled job and try again.
Ink Low. Install new ink cartridgeThe print cartridge is low or has run out of ink. To install a new print cartridge, see Replace the print cartridge on page 56. Although this message is displayed, you can make a copy or print a report. Incoming faxes will be stored in memory. You must manually print them, see Reprinting faxes on page 52.
Install ink cartridgePrint cartridge is not installed or improperly installed.
Install mono ink cartridgeThe print cartridge should be installed to copy, print a report or receive a fax.
Job Not AssignedYou attempted to cancel a scheduled job but no jobs are scheduled.
Junk Fax EmptyYou attempted to delete a junk fax number when there is no junk fax number.
Junk Fax FullThe machine can hold only 20 junk fax numbers.
Load DocumentYou must load a document before preceding.
Memory FullMemory has become full while receiving a fax. It will not answer the telephone until memory has been cleared. Print any faxes stored in memory and, if necessary, clear scheduled jobs. See Reprinting faxes on page 52 and see Clearing memory on page 53.
Memory FullPress Start/Enterto continueMemory has become full while scanning a document. Press Start/Enter to send or copy the scanned pages only. To cancel the job press Cancel and try again when memory becomes available, or split the new document into smaller parts. See Clearing memory on page 53.
Memory ReceivedInk Low. Installnew ink cartridgeThe machine has data stored in memory. Replace the print cartridge with new one in order to print the faxes.
Memory ReceivedLoad paper andpress Start/EnterLoad paper and press Start/Enter. There might be a jam. Clear the jam as described in Paper jams during printing on page 58.
Memory ReceivedInstall inkcartridgeThere is no print cartridge in the machine. Install a print cartridge.
New Fax ReceivedThe machine is low on ink and has received faxes into memory. You must replace the print cartridge (see Replace the print cartridge on page 56.) and reprint the faxes from memory (see Reprinting faxes on page 52.).
No answer fromremote faxThe other machine has not answered after all radial attempts to send a fax.
No CID NumberThe machine could not detect the CID (Caller ID) number.
No Dial NumberThere is no number in the radial memory.
Not FoundThe number you are searching for does not exist in memory.
Number alreadyregisteredThe number you are trying to enter already exists in the phone book or junk fax list.
Number Not AssignedThere is no number assigned to this One-Touch or two-digit Speed number.
Poll Code ErrorThe remote user entered the wrong poll code.
Poll job exists alreadyYou have already programmed a polling send. Cancel scheduled job and try again.
Polling Error Check remote siteThe machine you want to poll is not ready to answer your poll. Check with the other person.
Remove jammed documentThe document you are sending has jammed in the document feeder. To clear the document jam, see Document jams during transmission on page 58. You tried to copy or fax a document which is longer than 390 mm (15.4 in.).
System Busy Try again laterThe fax machine is busy doing something else.
To redial now, press Start/EnterThe machine is waiting (three minutes) to automatically redial the fax number that was busy or did not answer.

Troubleshooting

Your problem may be listed in "LCD error messages" on page 63. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 79.

Fax problems

ProblemSolution
The machine is not working, there is no display, and the buttons are not working.Unplug the power cord and plug it in again. Check that your socket is live.
No dial tone.Check that the phone line is connected properly to the port in the bottom of the fax. Unplug and replug it. Make sure it clicks. Check the phone socket in the wall by plugging in another phone.
Someone calls and gets a busy signal even though the fax is not busy.This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets.
The numbers stored in memory do not dial correctly.Make sure the numbers are programmed correctly. To print a Phone book list, see Print reports on page 51.
The document does not feed into the machine.Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 71.
You cannot receive faxes automatically.Check if TEL appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. If the ink is low, the fax will stop printing faxes. Replace the print cartridge. If the fax memory is full, the fax will stop answering the phone. Load paper and print the faxes in memory to clear out the memory.
The machine cannot receive faxes manually.Do not hang up the handset before pressing Start/Enter to receive a fax.
The machine does not send anything.Check that the document is loaded face down. Send should appear in the display after it dials. Check if the machine to which you are sending can receive your fax.
You cannot poll another machine.The fax machine you are polling may be using a poll code (password).
The fax you received has blank bits on it.The machine sending to you may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy.
Spots or lines missing from the fax you receive.Check if the print cartridge is ok by making a copy. See Maintain the print cartridge on page 59. Check with the telephone company to see if your phone line is noisy.
You are receiving poor quality copies.The fax machine sending to you may have a dirty scan glass. Also, check with the telephone company to see if your phone line is noisy.
Some of the words on the fax you received appear stretched.The machine sending to you had a temporary document jam.
Your machine does not make copies.Make sure your document is loaded face down.
There are lines on copies or documents you send.Check your scan glass for marks and clean it (see Clean the document scanner area on page 61.)
The machine dials a number, but fails to make a connection with a remote fax machine.The remote fax machine may be turned off or unable to answer incoming calls. Speak with the other fax operator to solve the problem.
You cannot store a document in memory.There may not be enough memory available to hold the document you want to store. If the display shows a Memory Full message, do the following until you can store your document in memory: Print all unprinted faxes in memory (see Reprinting faxes on page 52.) Delete unneeded polling faxes, broadcast faxes, or delayed faxes (see To cancel the scheduled job on page 46.)
Blank areas appear at the bottom of each page or on continuation pages, with only a small strip of material printed at the top.You may have selected the wrong paper size setting. To select the proper paper size, see Paper Size on page 13.
Image TCR is not workingYou have the resolution set to SUPER FINE. Set the resolution to FINE.

Print quality problems

ProblemSolution
Light or blurred characters.Check ink level as described in View ink level on page 55. To install a new print cartridge, see Replace the print cartridge on page 56. Make sure the print cartridge is installed correctly. To clean the print cartridge, see Maintain the print cartridge on page 59.
Smudged or dark characters.Make sure the paper is straight and unwrinkled. Let ink dry before handling the paper. To clean the print cartridge, see Maintain the print cartridge on page 59.
Characters with white lines.If Ink Low. Install new ink cartridge is displayed, install a new print cartridge as described in Replace the print cartridge on page 56. Remove and reinstall the print cartridge. Clean the print cartridge (see Maintain the print cartridge on page 59.)
Improperly formed or misaligned characters.Clean the print cartridge (see Clean the print cartridge nozzles on page 59.)
Abnormal black horizontal linesClean the cartridge carrier (see Clean the cartridge carrier contacts on page 60.)

Paper feeding problems

ProblemSolution
Paper is jammed during printing.Clear paper jam as described in Paper jams during printing on page 58.
Paper sticks together.• Make sure you have fewer than 50 sheets in the paper tray. • Humid conditions may cause some paper to stick together. Take the paper out and fan the pages and replace.
Paper fails to feed.Remove any obstructions inside the printer.
Multiple sheets of paper feed.When loading paper, do not force the paper down into the printer. If multiple sheets have caused a paper jam, clear the paper jam. (see Paper jams during printing on page 58.)
Paper skews or buckles in the paper tray.The paper tray can hold up to 50 sheets. Make sure the paper guides do not cause the paper to bow. When loading paper, do not force it down into the machine.

Digital Message Center problems

ProblemSolution
Paging message repeatsThis is normal. The message repeats to give you time to enter the access code to retrieve your message.
Attempts to receive fax even when message center is turned off.This is normal. The fax machine will attempt to receive a fax after several rings.
Does not record my messages.The memory is full. Erase some messages to free up memory for more.
Paging message overrides phone calls when I happen to be home.You should only turn paging on when you are not going to answer the phone. There is a delay between recording the message and the paging message going out. If you happen to answer an incoming call when the paging message is dialing out, it will override your incoming call.

8 Specifications and regulatory information

This chapter contains product and supplies specifications, ordering information, and regulatory statements.

Paper types and sizes

The HP Fax is designed to work optimally with plain cotton bond paper.

The following paper sizes and weight can be used with your machine:

Paper sizeDimensionsPaper weight
A4210mm x 297mm (8.3in x 11.7in)75 – 90g/m2
Letter216mm x 279mm (8.5in x 11.0in)(20 – 24lbs)
Legal216mm x 356mm (8.5in x 14.0in)

Document types and sizes

You can insert a document that is up to 10 pages long in the document feeder.

Acceptable documents

Single sheet2 or more sheets
Document sizeMax216mm (W) x 356mm (L)a8.5in (W) x 14in (L)
Min.148mm (W) x 128mm (L)5.8in (W) x 5in (L)
Effective scanning width210mm8.27in
Number of sheets which can be loaded at a time-Up to 10
Thickness of document0.07mm – 0.15mm0.018in – 0.038in0.075mm – 0.12mm0.019in – 0.03in
Paper qualityUncoated on both sides

a. When sending a document that is longer than A4 (297 mm/11.69 in.), you must immediately take out each sheet as soon as it has been scanned. Otherwise, the document may jam.

The HP Fax uses the following print cartridge.

COMPAQ 1040 - Print cartridge - 1

HP 20 black inkjet print cartridge C6614

Product specifications

The specifications are subject to change without notice.

ItemSpecification
Type of unitInkjet Desktop Facsimile Transceiver
Communication SystemPublic Switched Telephone Network (PSTN) and PABX
CompatibilityITU Group3
Compression schemeMH, MR, MMR
Modem speed14400/12000/9600/7200/4800/2400bps
Scanning methodCIS (Contact Image Sensor)
Input document size8.5 inches (216 mm)
Effective scanning width8.27 inches (210 mm)
Effective recording width8 inches (203 mm)
Power consumptionStandby: 4.9Wh Printing Mode: Maximum 15 Wh
Voltage110 – 127~
Frequency50 – 60 Hz
Current500 mA
Temperature range50°F to 95°F (10°C to 35°C)
Humidity range20 to 80% RH (non-condensing)
Dimension (W x D x H)365 x 275 x 160 mm (14.4 x 10.8 x 6.3 in.) (all trays folded) 365 x 340 x 270 mm (14.4 x 13.4 x 10.6 in.) (all trays extended)
ItemSpecification
Weight3.5 Kg (7.7 lb) (including handset)
Power sourceSee Rating Label attached on the back of the machine.
ResolutionCopyStandard/Fine: 300 x 300 dpi Super Fine/Photo: 600 x 300 dpi
FaxingStandard: 98 x 203 dpi Fine: 196 x 203 dpi Super Fine: 392 x 203 dpi
Speed dials80 (HP 1040) or 100 (HP 1050)
ECM modeYES
Grey scale64 levels
User memory capacity1 Mbyte (capable of 100 pages at ITU#1 test chart (2.5% coverage on A4)
Ink Cartridge Part NumberHP 20 (28ml) (C6614)

A sample of ITU #1 test chart (reduced to 60.5% )

COMPAQ 1040 - A sample of ITU #1 test chart (reduced to 60.5% ) - 1

THE SLEREXE COMPANY LIMITED

SAPORS LANE - BOOLE - DORSET - BH 258 ER

TELEPHONE BOOLE (945 13) 51617 - TELEX 123456

Our Ref. 350/PJC/EAC

18th January, 1972.

Dr. P.N. Cundall

Mining Surveys Ltd.,

Holroyd Road,

Reading,

Berks.

Dear Pete,

Permit me to introduce you to the facility of facsimile transmission.

In facsimile a photocell is caused to perform a raster scan over the subject copy. The variations of print density on the document cause the photocell to generate an analogous electrical video signal. The signal is used to modulate a carrier, which is transmitted to a remote destination over a radio or cable communications line.

At the remote terminal, demodulation reconstructs the video signal, which is use dot modulate the density of print produced by a printing device. This device is scanning in a raster scan synchronised with that at the transmitting terminal. As a result, a facsimile copy of the subject document is produced.

Probably you have uses for this facility in your organisation.

Yours Sincerely,

COMPAQ 1040 - THE SLEREXE COMPANY LIMITED - 1

P.J. CROSS

Group Leader - Facsimile Research

Registered in England:

Registered Office: 60 Vicars

No. 2038

Lane, Ilford, Essex.

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP Commitment to the Environment website at:

http://www.hp.com/go/environment

Ozone production

This product generates no appreciable ozone gas (O_3)

Energy consumption

Energy usage drops significantly while in ENERGY STAR® mode, which saves natural resources, and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.

COMPAQ 1040 - Energy consumption - 1

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following website:

http://www.energystar.gov

Paper use

This product is suited for the use of recycled paper according to DIN 19309.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

Material safety data sheets

Material Safety Data Sheets (MSDS) can be obtained from the HP web site at:

http://www.hp.com/go/msds.

Customers without Internet access should contact their local HP Customer Care Center.

Recycling program

HP offers an increasing number of product return and recycling programs in many countries, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products.

This HP product contains the following materials that may require special handling at end-of-life:

  • Mercury in the fluorescent lamp in the scanner (<2 mg)
  • Lead in the solder
    A lithium battery

This product contains a small Lithium battery that must be removed and disposed of properly at the end of the product's useful life. The battery is located on the main circuit board.

-Battery Part Number: Panasonic CR2032
-Battery Material: Lithium
-Battery Type:Button/Coin Cell Battery
-Quantity Per Product:1
-Weight: approximately 3 grams
Lithium Type: Solid
-Battery Manufacturer: Panasonic of Japan

Regulatory notices

The HP Fax meetings product requirements from regulatory agencies in your country/region.

Regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory MOdel Number. The Regulatory Model Number for your product is SDGOB0403-01 or SDGOB0403-02. This regulatory number should not be confused with the marketing name (HP 1040/1050 Fax series) or product number (Q7200 series).

Notice to users of the U.S. telephone network: FCC requirements

This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company.

An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line may result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area.

If this equipment causes harm to the telephone network, your telephone company may discontinue your service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be advised of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so you will have the opportunity to maintain uninterrupted service.

If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state's public utility commission, public service commission, or corporation commission for more information.

This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers:

  • Remain on the line and explain to the dispatcher the reason for the call.
  • Perform such activities in the off-peak hours, such as early morning or late evening.

Note: This equipment is hearing aid compatible.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, you should complete the steps described in the software.

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.

Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

For more information contact the Product Regulations Manager, Hewlett-Packard Company, San Diego, 858-655-4100.

The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.

CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment.

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

The REN for this product is 0.5B, based on FCC Part 68 test results.

This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

For non-European customers

This product is approved for use only in the country in which it was purchased. Local country laws may prohibit the use of this product outside the country of purchase. It is strictly forbidden by law in virtually every country to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.

Declaration of conformity

COMPAQ 1040 - Declaration of conformity - 1

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Hewlett-Packard

Company

Manufacturer's Address:

16399 West Bernardo Drive

declares, that the product

San Diego CA 92127, USA

Regulatory Model Number :

SDGOB-0403-01, -02

Product Name:

HP Fax 1040 (Q7270A) Series (-01)

HP Fax 1050 (Q7278A) Series (-02)

Model Number(s):

(-01) Q7270A, Q7271A, Q7272A, Q7273A, Q7274A

(-02) Q7278A, Q7279A, Q7280A, and Q7281A

conforms to the following Product Specifications:

Safety:

UL1950/CSA22.2 No.950, 3^rd Ed.:1995

NOM-019-SCFI: 1998

EMC:

FCC Part 15 - Class B

Telecom:

ICES-003, Issue 2

NOM-151-SCT1-1999

Supplementary

Information:

1) This product was tested in a typical configuration.

12 August 2004

Date

Steve Smith

Hardware Test and Regulations Manager

Use Hewlett-Packard support services

www.hp.com/support

If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

Before calling customer support

1 Make sure that

  • Your unit is plugged in and turned on.
  • The correct print cartridge is installed properly.
  • The recommended paper is loaded in the input tray.

2 Reset your unit by unplugging it and plugging it in again.
3 If you need to speak to an HP Customer Support Representative:

  • Have your serial number ready.
  • Print a Self-Test Report.
  • Be prepared to discuss your problem in detail.

4 Be near your unit when you call.

Prepare your unit for shipment

If you are requested to send in your unit for service, do the following:

  • Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.
  • If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.
  • Include these items in the box:

A brief description of the symptoms (sample prints are helpful).
- A copy of your sales slip or proof of purchase (to establish the warranty period)
- Your name, address, and telephone number where you can be reached during the day.

Country/regionHP technical support
U.S. during warranty*1-800-HP-INVENT
Canada during warranty1-800-HP-INVENT
Canada post warranty (per call charge)(877) 621-4722
Mexico01-800-472-6684
Mexico (Mexico City)5258 9922
  • U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice).

Hewlett-Packard LIMITED WARRANTY STATEMENT

HP ProductDuration of limited warranty
Fax1 year
Print cartridgeUntil the HP ink is depleted of the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Extent of limited warranty

Hewlett-Packard ("HP") warrants to the end-user customer that the HP products specified above will be free from defects in material and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

For each software product, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product shall be uninterrupted or error free.

HP's limited warranty covers only those defects which arise as a result of normal use of the product, and does not cover any other problems, including those which arise as a result of (a) Improper maintenance or modification, (b) Software, accessories, media, or supplies not provided or supported by HP, (c) Operation outside the product's specifications, or (d) Unauthorized modification or misuse.

For HP printing products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard labor and materials charges to service the product for the failure or damage.

If HP receives, during the applicable warranty period, notice of a defect in any product, HP shall either repair or replace the defective Product, at HP's option.

If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the Product.

HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the Product being replaced.

HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

HP's Limited Warranty Statement is valid in any country/region where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTYES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of liability

To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Local law

This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

To the extent this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom):
- Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations: or
- Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

Complete the following information. It is necessary for contacts with the selling dealer or Hewlett-Packard Company:

Date of Purchase:

Serial Number:

Index

A

Access Cartridge

button 8, 56

alarm sounds 49

align cartridge

menu 15

announcement only 37

Ans.Mode/Contrast

button 10

Answer

button 11

answer mode 31

answer ring pattern detection 30

answering machine

calling 39

password 39

remote access 39

turning on 35

arrow buttons 1

AUTO mode 33

auto reduction

menu 13

automatic fax redial 26

B

block junk faxes 28

bottom view 7

broadcasting 43

menu 14

broadcastingfaxes 43

button

Loudspeaker 10

buttons

Access Cartridge 8

Ans.Mode/Contrast 10

Answer 11

Cancel 10

control panel 7

Copy 10

Erase 11

Flash 10, 11

Greeting 11

Menu 9

Mute/Search 10, 11

Play/Rec. 11

R 10, 11

Rcv.Mode/Contrast 11

Redial/Pause 10, 11

Report/Help 8

Resolution 8

Scan & Fax Mode 8

Scroll/Volume 9

Silent Mode 8

Space 9

Speakerphone 11

Speed Dial 9

Start/Enter 10

Symbols 9

C

call monitor

menu 15

call screening 37

Caller ID 28

junkfaxes 28

list 28

report 52

turning on 28

Caller ID menu 13

calling the answering machine 39

Cancel

button 10

cancel schedule

menu 14

cancelling a scheduled job 46

cartridge

cleaning 59

maintenance 55

part number 73

replacing 56

changing language 15

clean cartridge

menu 15

cleaning the fax 61

clearing jams

document 58

clearing memory 53

clearing paper jams 58

contrast 24

default 14

menu 14

control panel 7

control panel buttons 7

copies

collate 3

making 3

multiple 3

options 3

reduce or enlarge 3

Copy

button 10

copy

collate 3

number of copies 3

print order 3

zoom 3

D

date and time 49

date, setting 49

dates 18

delayed fax 14, 44

dial mode

menu 15

dialing

automatic fax redial 26

discard size

(see also auto reduction) 15

menu 15

distinctive ring 30

menu 14

distribution list. See broadcasting faxes

document feeder

number of pages 5

document jams 58

documents

load 2

number of pages 2

DRPD 30

E

ECM mode 73

menu 14

entering 18

Erase

button 11

erasing

all messages 38

selected messages 38

error messages 63

EXT. port 7

extension phone

fax receiving 26

F

factory default

menu 15

faxforwarding 14

fax header 50

fax log

menu 14

fax memory

number of pages 5

FAX mode 32, 34

fax name 50

fax number 50

fax problems 66

fax receiving 3

fax tones. See sounds

faxes

reprinting 52

faxing

color documents 25

photographs 25

Flash

button 10, 11

forwarding

faxes 14, 47

message paging 41

voice notification 16

front panel 7

front view 6

G

getting help 79

Greeting

button 11

greeting

length of 36

playing 36

recording 36

greeting only 37

H

HANDSET port 7

help 79

help list 51

HP Fax

parts of 6

HP support 79

1

ICM Record Time

menu 15

image TCR 29

menu 13

incoming messages

length of 15

ink cartridge

maintenance 59

part number 55, 72

replacing 56

ink level 15

cartridge 55

ITU #1 chart 74

J

jams

clearing paper 58

document 58

paper 58

journal 14

junk fax

blocking 28

report 52

junkfaxes 13

K

key sounds 50

keypad

buttons 9

L

language 15

menu 15

LINE port 7

loading documents 2

loading paper 1

Loudspeaker

button 10

loudspeaker 16, 53

M

making a copy 3

man fax rcv code, HP 1040

menu 14

memory

clearing 53

Menu

button 9

menu

BASIC FAX, options 13

picture 12

using 17

menu setting

language 15

message

backup 35

message center

password 39

remote access 39

turning on 35

message length 35

message paging 41

menu 16

message time 35

messages

displayed 63

erasing 38

playing 37

skipping 37

Microphone 11

monitor calls 37

Mute/Search

button 10, 11

O

one-touch

dialling 22

out of ink 15

out of paper. See reprinting faxes

P

paging

messages 41

paper

loading 1

not recommended 23

number of sheets 2

size 23

type 23

paper jams 58,68

paper size 71

menu 13

paper tray

capacity 5

part number

ink cartridge 72

pause 21

phone book 21, 51

dialing 22

print 22

searching 22

photo

faxing 25

Play/Rec

button 11

polling 14, 45

receive 46

send 45

ports

location of 7

print cartridge

ink level 55

maintenance 59

part number 55, 72

replacing 56

print fax 52

print quality

menu 13

self test 56

print quality problems 68

pulse dialing 15

R

R

button 10, 11

Rcv.Mode/Contrast

button 11

ready mode 17

rear view 6

receive mode 32

received journal 51

receivingfaxes31,32

recording

conversation 41

greeting 36

Redial/Pause

button 10, 11

redialing

automatic fax redial 26

redial a number in memory 54

regulatory information 76

regulatory notices

Canadian statement 77

notice to users in Canada 77

remote access 39

remote password

menu 16

Report/Help

button 8

reports 51

Caller ID 52

junk fax 52

phone book 51

printing faxes 52

received journal 51

schedule inform 51

sending confirm 51

sent journal 51

system data 52

TAM status 52

reprinting faxes 52

Resolution

button 8

resolution 24

default 14

menu 14

ring pattern detection 14, 30

ring volume 25

rings to answer 27, 32

menu 13

rings to answer. See also toll saver

S

Scan & Fax 29

Scan & Fax Mode

button 8

scatter adjustment 63

scanner area

cleaning 61

schedule a fax 44

schedule inform 51

scheduled fax 14

scheduled faxes 51

scheduled job

cancelling 46

scheduled jobs

cancelling 14

screen calls 15, 37

Scroll/Volume

buttons 9

see answer mode 3

self test 56

menu 15

sending confirm 51

image TCR 13

menu 13

sent journal 51

set broadcasting

menu 14

set delayed fax

menu 14

set fax forward

menu 14

set junk fax no

menu 13

set polling send

menu 14

setting

date 49

time 49

setting date and time 49

setting fax number 50

Silent Mode

button 8

silent mode

daily 50

daily schedule 15

menu 15

sounds

alarm 49

keys 50

on and off 49

Space

button 9

speaker volume 25

Speakerphone

button 11

speakerphone 16, 53

Speed Dial

button 9

speed dial

dialing 22

programming 21

using 21

speed dials

number of 5

Start/Enter

button 10

supplies

print cartridge 55

Symbols

button 9

system data 52

T

TAM mode 32, 34

TAM status report 52

TEL mode 32, 34

telephone

dialing 4

telephone numbers

entering 18

text

entering 18

time, setting 49

toll saver 40

menu 15

tone dialing 15

troubleshooting

fax problems 66

messages 63

paper feeding 68

print quality 68

U

unwantedfaxes 13

V

view ink level

menu 15

volume

ring 25

speaker 25

W

warranty 80

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Manual assistant
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Product information

Brand : COMPAQ

Model : 1040

Category : Laptop