Elegance THE-RA Setup - Electric heating Heatstrip - Free user manual and instructions

Product Type	Infrared Radiant Heater
Brand	Heatstrip
Model	Elegance THE-RA Setup
Heating Technology	Infrared quartz element
Installation	Wall or ceiling mounted
Recommended Use	Indoor and sheltered outdoor areas
Control Options	Remote control and TuyaSmart app
Smart Integration	Compatible with Google Assistant
Timer Function	Yes, adjustable via remote (2H button)
Power Supply	220-240V AC, 50/60Hz
Safety Features	Thermal cut-out and overheat protection
Ingress Protection	IP65 rated
Finish	Elegant low-glare design
Included Accessories	Remote control, mounting kit, user manual
Compatibility	Wi-Fi 2.4GHz network
Warranty	Check with retailer (typically 3-5 years)

Frequently Asked Questions - Elegance THE-RA Setup Heatstrip

How do I pair my Heatstrip Elegance heater with the TuyaSmart app?

To pair, download the TuyaSmart app, register and log in. Connect the heater to power, then hold the 2H button on the remote until all lights flash green. Open the app, select Add Device, choose Small Appliances and Heater. Follow the on-screen instructions, ensuring your Wi-Fi is on. Once the indicators blink rapidly, the pairing should complete.

Can I control the heater with Google Assistant?

Yes, the Heatstrip Elegance is compatible with Google Assistant. Open the Google Home app, pair your Google device, then in the TuyaSmart app go to Me > Google Assistant and select Link with Google Assistant. Agree and link, then choose the device to start using voice control.

What does the 2H button on the remote do?

The 2H button is used for two functions: it activates the Wi-Fi pairing mode when held for a few seconds, and it also serves as a 2-hour timer button to set an automatic shut-off.

How do I reset the Wi-Fi pairing on the heater?

To reset, simply hold the 2H button on the remote until the indicator lights start flashing green. This puts the heater back into pairing mode so you can reconnect it to the app.

Why is my heater not appearing in the TuyaSmart app?

First, make sure the heater is in pairing mode (all lights flashing). Confirm your phone is connected to a 2.4GHz Wi-Fi network (TuyaSmart doesn't support 5GHz). Also check that the heater's indicators are blinking rapidly before selecting "Next" in the app. If issues persist, reset the device and try again.

Can I install the Heatstrip Elegance outdoors?

Yes, the heater is IP65 rated, making it suitable for sheltered outdoor areas. It should be installed in a position protected from direct rain or water jets. For safe installation, maintain the required clearances and follow the mounting instructions.

How do I clean my Heatstrip Elegance heater?

Always disconnect power before cleaning. Use a soft, damp cloth to gently wipe the housing and heating element. Do not use abrasive cleaners or immerse in water. Regular cleaning helps maintain efficiency and appearance.

Is the heater safe to use in a bathroom?

The heater has a high IP65 ingress protection rating, which means it is resistant to dust and water jets. However, local electrical codes may have specific regulations for bathroom installation. Consult a qualified electrician to ensure compliance.

What should I do if my heater doesn't turn on?

Verify the heater is properly connected to power (plug or hardwired). Check the remote control batteries and that the heater is in standby mode. If the unit still doesn't respond, inspect the thermal cut-out – it may have triggered. If the problem persists, contact Heatstrip customer support.

Can I use the heater without the app or remote?

Yes, the heater can be operated manually using the controls on the unit itself, if available. However, the smart features such as scheduling and voice control require the app and a stable Wi-Fi connection. Refer to your user manual for the exact manual controls on your model.

USER MANUAL Elegance THE-RA Setup Heatstrip

1. Visit the Apple App Store or Google Play and download TuyaSmart App.

2 Register and login into TuyaSmart App. (Make sure Wi-Fi is enabled).

3 Connect the HEATSTRIP Heater to Power. (Either Plug-In or Hardwired)

4 Once the power is switched on, hold the 2H button on the remote until all the lights are flashing green.

5 Open the App and select "Add Device".

6 Select Device Type "Small Appliances".

7 Select "Heater".

8 Select "Next" (Wi-Fi must be connected).

7 Confirm the 3 indicator is blinking rapidly on the heater and select "Next" (If the LED lights are not blinking on the heater, you will need to hold down the 2H button on the remote until the 3 indicators are blinking).

8 Once the pairing cycle has been completed, the App and HEATSTRIP Heater should be paired together.

Pairing with Google Assistant

1. Download the Google Home app on the app store or Google Play
2. Pair the Google device to the Google Home App
3. Once paired, click on the TuyaSmart App.
4. Select "Me"
5. Select "Google Assistant"
6. Select "Link with Google Assistant"
7. Select "Agree and link"
8. Choose device "Select HEATSTRIP Elegance"
9. Pairing completed