MAG 255FDE E20 - Monitor MSI - Free user manual and instructions

Product Type	Monitor
Brand	MSI
Model	MAG 255FDE E20
Screen Size	24.5 inches
Resolution	1920 x 1080 (Full HD)
Refresh Rate	180 Hz
Panel Type	VA
Aspect Ratio	16:9
Brightness	250 cd/m²
Contrast Ratio	3000:1
Response Time	1 ms (MPRT)
Viewing Angles	178° / 178°
Connectivity	2 x HDMI 2.0, 1 x DisplayPort 1.2
Stand Features	Tilt adjustable
VESA Mount	75 x 75 mm
Power Consumption	30 W typical
Dimensions (with stand)	558 x 420 x 220 mm
Weight (with stand)	4.2 kg
Special Features	Adaptive Sync, Anti-Flicker, Less Blue Light, Gaming OSD App
Maintenance	Clean with a soft dry cloth
Security	Kensington Lock ready

Frequently Asked Questions - MAG 255FDE E20 MSI

How do I adjust the monitor settings?

Use the OSD joystick located at the back of the monitor. Press it to open the on-screen display, then navigate through the menus to adjust brightness, contrast, color, and other settings.

Does the monitor support VESA mounting?

Yes, the monitor has a VESA 75x75 mm mount pattern, allowing you to attach it to a compatible arm or wall mount.

What is the refresh rate of this monitor?

The display offers a 180 Hz refresh rate, which provides smooth motion for fast-paced gaming and reduces screen tearing when paired with a compatible graphics card.

How can I enable Adaptive Sync?

Adaptive Sync can be enabled through the OSD menu. Navigate to the 'Gaming' section and activate Adaptive Sync or FreeSync. Ensure your graphics card supports it and that you're using a DisplayPort cable for best results.

Can I use this monitor with a Mac computer?

Yes, the monitor is compatible with any device that has an HDMI or DisplayPort output. Connect your Mac using one of these cables and select the correct input source via the OSD menu.

What is the recommended way to clean the screen?

Turn off the monitor and wipe the screen gently with a soft, dry, lint-free cloth. For stubborn stains, lightly dampen the cloth with water. Avoid using chemicals or spraying liquids directly onto the screen.

How do I reset the monitor to factory settings?

Open the OSD menu, go to the ‘Settings’ tab, and select Reset to restore all settings to their default values. This can help resolve configuration issues.

What is the warranty period for this MSI monitor?

MSI typically offers a 3-year limited warranty for monitors. Check the included documentation or the MSI website for full warranty terms and conditions.

Does this monitor have built-in speakers?

No, this model does not include built-in speakers. You can connect external speakers or headphones to your computer or console via audio outputs.

What is the typical power consumption?

The monitor consumes approximately 30 W in normal operation. In standby mode, it consumes less than 0.5 W, making it energy efficient.

USER MANUAL MAG 255FDE E20 MSI

MAG Series

LCD Monitor

MAG 255F E20 (3BC2)

User Guide

Contents

Getting Started .... 3

Package Contents 3

Installing the Monitor Stand....4

Adjusting the Monitor 5

Monitor Overview 6

Connecting the Monitor to PC 8

OSD Setup....9

Navi Key....9

Hot Key 9

OSD Menus ....10

Gaming....11

Professional 13

Image.... 14

Input Source....14

Navi Key....15

Settings.... 15

Specifications....17

Preset Display Modes ....19

Troubleshooting....20

Safety Instructions....21

TÜV Rheinland Certification ....23

Regulatory Notices....24

Revision

V1.0, 2025/02

Getting Started

This chapter provides you with the information on hardware setup procedures. While connecting devices, be careful in holding the devices and use a grounded wrist strap to avoid static electricity.

Package Contents

Monitor MAG 255F E20
Documentation	Quick Start Guide
Accessories	Stand
	Stand Base
	Power Cord
Cable	Premium High Speed HDMITM Cable

• Contact your place of purchase or local distributor if any of the items is damaged or missing.
• Package contents may vary by country and model.
• The included power cord is exclusively for this monitor and should not be used with other products.

Installing the Monitor Stand

1. Leave the monitor in its protective packaging. Align and gently push the stand bracket towards the monitor groove until it locks in place.
2. Align and gently push the cable organizer towards the stand until it locks in place.
3. Align and gently push the base towards the stand until it locks in place.
4. Make sure the stand assembly is properly installed before setting the monitor upright.

Important

• Place the monitor on a soft, protected surface to avoid scratching the display panel.
  • Do not use any sharp objects on the panel.
• This product comes with NO protective film to be removed by the user! Any mechanical damages to the product including removal of the polarizing film may affect the warranty!

Adjusting the Monitor

This monitor is designed to maximize your viewing comfort with its adjustment capabilities.

Avoid touching the display panel when adjusting the monitor.

Monitor Overview

1	Power Button & Navi Key
2	Power LEDLit in white after the monitor is turned on. If no signal input, the LED will turn into orange. Lit in orange when the monitor is in Stand-by mode.
3	Kensington Lock
4	Power Jack
5	HDMI TM Connector HIGH-DEFINITION MULTIMEDIA INTERFACESupports HDMI TM CEC, 1920x1080@200Hz as specified in HDMI TM 2.0b.To ensure optimal performance and compatibility, please use only HDMI TM cables certified with the official HDMI TM logo when connecting this monitor. For more information, please visithttps://www.hdmi.org/resource/cables.
6	DisplayPortSupports 1920x1080@200Hz as specified in DisplayPort 1.4a.
7	[HDMI TM Connector Supports 1920x1080@200Hz as specified in HDMI TM 2.0b.ImportantTo ensure optimal performance and compatibility, please use only HDMI TM cables certified with the official HDMI TM logo when connecting this monitor. For more information, please visithttps://www.hdmi.org/resource/cables.
8	Headphone Jack
9	Cable Organizer

Connecting the Monitor to PC

1. Turn off your computer.
2. Connect the video cable from the monitor to your computer.
3. Connect the power cord to the monitor power jack. (Figure A)
4. Plug the power cord into the electrical outlet. (Figure B)
5. Turn on the monitor. (Figure C)
6. Power on the computer and the monitor will auto detect the signal source.

OSD Setup

This chapter provides you with essential information on OSD Setup.

All information is subject to change without prior notice.

Navi Key

The monitor comes with a Navi Key, a multi-directional control that helps navigate the On-Screen Display (OSD) menu.

Up/ Down/ Left/ Right:

• selecting function menus and items
  • adjusting function values
• entering into/exiting from function menus

Press (OK):

• launching the On-Screen Display (OSD)
• entering submenus
  • confirming a selection or setting

Hot Key

• Users may enter into preset function menus by moving the Navi Key up, down, left or right when the OSD menu is inactive.
• Users may customize their own Hot Keys to enter into different function menus.

OSD Menus

The following settings will be grayed out when HDR signals are received:

• Night Vision
• Brightness
  • AI Vision
• Contrast
  • MPRT
  • Color Temperature
• Low Blue Light
  sRGB
  HDCR

Gaming

1st Level Menu 2nd/3rd Level Menu Description
Game Mode User		·Use Up or Down Button to select and preview mode effects.·Press the OK Button to confirm and apply your mode type.
	FPS
	Racing
	RTS
	RPG
Night Vision OFF		·This function optimizes background brightness and is recommended for FPS games.
	Normal
	Strong
	Strongest
	A.I.
AI Vision OFF		·AI Vision enhances image quality by optimizing the contrast of images and background brightness.·Activating AI Vision will affect:
	ON
		Affected Function Function Status
		»Night Vision»Brightness»HDCR
		»MPRT Set to OFF
Response Time Normal		·Setting to Fastest will reach the shortest response time and help improve blurred images when playing very fast games.
	Fast
	Fastest
MPRT OFF		·MPRT is available when the refresh rate is over 85Hz.·Activating MPRT will affect:
	ON
		Affected Function Function Status
		»Response Time»Brightness
		»Adaptive-Sync»HDCR»AI Vision

1st Level Menu 2nd/3rd Level Menu Description
Refresh Rate Location	Left Top		· Location is adjustable in OSD Menu. Press the OK Button to confirm and apply your Refresh Rate Location.· This monitor follows and works at the Operating System's preset Screen Refresh Rate.
		Right Top
		Left Bottom
		Right Bottom
		Customize
	OFF
	ON
Alarm Clock Location	Left Top		· After setting the time, press the OK Button to activate the timer.· Users have to manually restore their preset Alarm Clock after any AC power loss and reconnection.
		Right Top
		Left Bottom
		Right Bottom
		Customize
	OFF
	15:00 00:01 ~ 99:59
	30:00
	45:00
	60:00
Screen Assistance None			· Users can adjust Screen Assistance in any mode.
Adaptive-Sync OFF			· Adaptive-Sync prevents screen tearing.· Activating Adaptive-Sync will affect:
	ON
			Affected Function Function Status
			» MPRT Set to OFF

Professional

1st Level Menu 2nd Level Menu Description
Pro Mode Eco		·Use Up or Down Button to select and preview mode effects.·Press the OK Button to confirm and apply your mode type.·Activating sRGB will affect:
	User
	Anti-Blue
	Movie
	Office	Affected Function Function Status
	sRGB	» Color Temperature» Low Blue Light	Unable to select
Low Blue Light OFF		·Low Blue Light protects your eyes against blue light. When enabled, Low Blue Light adjusts the screen color temperature to a more yellow glow.·When Pro Mode is set to Anti-Blue, it is mandatory to enable Low Blue Light.
	ON
HDCR OFF		·HDCR enhances image quality by increasing the contrast of images.·Activating HDCR will affect:
	ON
		Affected Function Function Status
		» Brightness Unable to select
		» MPRT Set to OFF
MPRT OFF		·MPRT is available when the refresh rate is over 85Hz.·Activating MPRT will affect:
	ON
		Affected Function Function Status
		» Response Time» Brightness	Unable to select
		» Adaptive-Sync» HDCR» AI Vision	Set to OFF
Image Enhancement	OFF	·Image Enhancement enhances image edges to improve their acutance.
	Weak
	Medium
	Strong
	Strongest

Image

1st Level Menu 2nd/3rd Level Menu Description
Brightness 0-100			• Properly adjust Brightness according to the surrounding lighting.
Contrast 0-100			• Properly adjust Contrast to relax your eyes.
Sharpness 0-5			• Sharpness improves clarity and details of images.
Color Temperature Cool			• Use Up or Down Button to select and preview mode effects.• Press the OK Button to confirm and apply your mode type.
	Normal
	Warm
	Customization R (0-100)
		G (0-100)
		B (0-100)
Screen Size Auto			• Users can adjust Screen Size in any mode, any resolution and any screen refresh rate.
	4:3
	16:9

Input Source

1st Level Menu 2nd Level Menu Description
HDMI TM 1		Users can adjust Input Source in any mode.
HDMI TM 2
DP
Auto Scan OFF		Users can use the Navi Key to select Input Source at below status:While “Auto Scan” is set to “OFF” with the monitor a power saving mode;While “No Signal” message box is shown on the monitor.
	ON

Navi Key

1st Level Menu 2nd Level Menu Description
UpDownLeftRight	OFF	All Navi Key items can be adjusted via OSD Menus.
	Brightness
	Game Mode
	Screen Assistance
	Alarm Clock
	Input Source
	Refresh Rate
	Info. On Screen
	Night Vision

Settings

1st Level Menu 2nd Level Menu Description
Language 繁體中文		·Users have to press the OK Button to confirm and apply the Language setting.·Language is an independent setting. Users' own language setting will override the factory default. When users set Reset to Yes, Language will not be changed.
	English
	Français
	Deutsch
	Italiano
	Español
	한국어
	日本語
	Русский
	Português
	简体中文
	Bahasa Indonesia
	Türkçe
	(More languages coming soon)
Transparency 0~5		·Users can adjust Transparency in any mode.
OSD Time Out 5~30s		·Users can adjust OSD Time Out in any mode.
Power Button OFF		·When set to OFF, users can press the power button to turn off the monitor.
	Standby	·When set to Standby, users can press the power button to turn off the panel and backlight.
Info. On Screen OFF		·The information of the monitor status will be shown on the right side of the screen.
	ON
HDMI TM CEC OFF		HDMI TM CEC (Consumer Electronics Control) supports Sony PlayStation , Nintendo Switch TM , Xbox Series X|S consoles and various audio-visual devices that are CEC-capable.If HDMI TM CEC is set to ON:The monitor will automatically power on when the CEC device is turned on.The CEC device will enter power saving mode when the monitor is turned off.When Sony PlayStation , Nintendo Switch TM , or Xbox Series X|S console is connected, Game Mode and Pro Mode will be automatically set to default modes and can be adjusted to users’ preferred modes later.
	ON
Reset YES		Users can Reset and restore settings to original OSD Default in any mode.
	NO

Specifications*

Monitor MAG 255F E20
Size		24.5 inch
Curvature		Flat
Panel Type		Rapid IPS
Resolution		1920x1080 (FHD)
Aspect Ratio		16:9
SDR Brightness (nits)		300
Contrast Ratio		1000:1
Refresh Rate		200Hz
Response Time		1ms (MPRT)0.5ms (GTG)
I/O		1 x DisplayPort2 x HDMITM Connector1 x Headphone Jack
View Angles		178°(H), 178°(V)
DCI-P3** / sRGB		78% / 99%
Surface Treatment		Anti-glare
Display Colors		1.07B, 10 bits (8 bits + FRC)
Monitor Power Options		100-240V~, 50/60Hz, 1.2A
Power Consumption		Power On < 42WStandby < 0.5WPower Off < 0.3W
Adjustment (Tilt)		-5° ~ 20°
Kensington Lock		Yes
VESA Mounting		Plate Type: 100 x 100 mmScrew Type: M4 x 10 mmThread Diameter: 4 mmThread Pitch: 0.7 mmThread Length: 10 mm
Dimension (W x H x D)		557.1 x 418.5 x 220.1 mm
Weight Net		3.24 kg
	Gross	5.13 kg
Operating Environment		Temperature: 0°C to 40°CHumidity: 20% to 90%, non-condensingAltitude: 0 ~ 5000m
Storage Environment		Temperature: -20°C to 60°CHumidity: 10% to 90%, non-condensing

* Some technical specifications of the device may be subject to change by the manufacturer. Please verify the specifications with the seller or the manufacturer's representative.

** Based on CIE1976 test standards.

Preset Display Modes

• All information is subject to change without prior notice.
- HDMI™ VRR (Variable Refresh Rate) synchronizes with Adaptive-Sync (ON/OFF). For VRR ON/OFF status, please check Adaptive-Sync.

Standard Resolution HDMITM DP
VGA 640x480 @60Hz V V
		@67Hz V V
		@72Hz V V
		@75Hz V V
SVGA 800x600 @56Hz V V
		@60Hz V V
		@72Hz V V
		@75Hz V V
XGA 1024x768 @60Hz V V
		@70Hz V V
		@75Hz V V
SXGA 1280x1024 @60Hz V V
		@75Hz V V
WXGA+ 1440x900 @60Hz V V
WSXGA+ 1680x1050 @60Hz V V
Full HD 1920x1080 @60Hz V V
		@120Hz		V
		@165Hz V V
		@180Hz V V
		@200Hz V V
Video Timing Resolution	480P		VV
	576P		VV
	720P		VV
	1080P	@50Hz V V
		@60Hz V V
		@120Hz V
HDMITM VRR			V

Troubleshooting

The power LED is off.

• Press the monitor power button again.
• Check if the monitor power cable is properly connected.

No image.

- Check if the computer graphics card is properly installed.

• Check if the computer and monitor are connected to electrical outlets and are turned on.
• Check if the monitor signal cable is properly connected.
• The computer may be in Standby mode. Press any key to activate the monitor.

The screen image is not properly sized or centered.

- Refer to Preset Display Modes to set the computer to a setting suitable for the monitor to display.

No Plug & Play.

• Check if the monitor power cable is properly connected.
• Check if the monitor signal cable is properly connected.
• Check if the computer and graphics card are Plug & Play compatible.

The icons, font or screen are fuzzy, blurry or have color problems.

• Avoid using any video extension cables.
• Adjust brightness and contrast.
• Adjust RGB color or tune color temperature.
• Check if the monitor signal cable is properly connected.
• Check for bent pins on the signal cable connector.

The monitor starts flickering or shows waves.

• Change the refresh rate to match the capabilities of your monitor.
• Update your graphics card drivers.
• Keep the monitor away from electrical devices that may cause electromagnetic interference (EMI).

Safety Instructions

- Read the safety instructions carefully and thoroughly.

- All cautions and warnings on the device or User Guide should be noted.

• Refer servicing to qualified personnel only.

Power

• Make sure that the power voltage is within its safety range and has been adjusted properly to the value of 100\~240V before connecting the device to the power outlet.
• If the power cord comes with a 3-pin plug, do not disable the protective earth pin from the plug. The device must be connected to an earthed mains socket-outlet.
• Please confirm the power distribution system in the installation site shall provide the circuit breaker rated 120/240V, 20A (maximum).
• Always disconnect the power cord or switch the wall socket off if the device would be left unused for a certain time to achieve zero energy consumption.
• Place the power cord in a way that people are unlikely to step on it. Do not place anything on the power cord.
• If this device comes with an adapter, use only the MSI provided AC adapter approved for use with this device.

Environment

• To reduce the possibility of heat-related injuries or of overheating the device, do not place the device on a soft, unsteady surface or obstruct its air ventilators.
• Use this device only on a hard, flat and steady surface.
• To prevent the device from tipping over, secure the device to a desk, wall or fixed object with an anti-tip fastener that helps to properly support the device and keep it safe in place.
• To prevent fire or shock hazard, keep this device away from humidity and high temperature.
• Do not leave the device in an unconditioned environment with a storage temperature above 60° C or below -20° C, which may damage the device.
• The maximum operating temperature is around 40°C .
• When cleaning the device, be sure to remove the power plug. Use a piece of soft cloth rather than industrial chemical to clean the device. Never pour any liquid into the opening; that could damage the device or cause electric shock.
  • Always keep strong magnetic or electrical objects away from the device.

- If any of the following situations arises, get the device checked by service personnel:

• The power cord or plug is damaged.
• Liquid has penetrated into the device.
• The device has been exposed to moisture.

- The device does not work well or you can not get it working according to the User Guide.

• The device has dropped and damaged.
• The device has obvious sign of breakage.

TÜV Rheinland Certification

TÜV Rheinland Low Blue Light Certification

Blue light has been shown to cause eye fatigue and discomfort. MSI now offers monitors with TÜV Rheinland Low Blue Light certification to ensure users' eye comfort and well-being. Please follow the instructions below to reduce the symptoms from extended exposure to the screen and blue light.

Low Blue Light (Software Solution)

www.tuv.com

• Place the screen 20 – 28 inches (50 – 70 cm) away from your eyes and a little below eye level.
• Consciously blinking the eyes every now and then will help to reduce eye strain after extended screen time.

• Take breaks for 20 minutes every 2 hours.

- Look away from the screen and gaze at a distant object for at least 20 seconds during breaks.

• Make stretches to relieve body fatigue or pain during breaks.
- Turn on the optional Low Blue Light function.

TÜV Rheinland Flicker Free Certification

- TÜV Rheinland has tested this product to ascertain whether the display produces visible and invisible flicker for the human eye and therefore strains the eyes of users.

Flicker Free

www.tuv.com

• TÜV Rheinland has defined a catalogue of tests, which sets out minimum standards at various frequency ranges. The test catalogue is based on internationally applicable standards or standards common within the industry and exceeds these requirements.
• The product has been tested in the laboratory according to these criteria.
• The keyword “Flicker Free” confirms that the device has no visible and invisible flicker defined in this standard within the range of 0 - 3000 Hz under various brightness settings.
• The display will not support Flicker Free when Anti Motion Blur/MPRT is enabled. (The availability of Anti Motion Blur/MPRT varies by products.)

Regulatory Notices

CE Conformity

This device complies with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating to Electromagnetic Compatibility (2014/30/EU), Low-voltage

Directive (2014/35/EU), ErP Directive (2009/125/EC) and RoHS directive (2011/65/EU).

This product has been tested and found to comply with the harmonized standards for Information Technology Equipment published under Directives of Official Journal of the European Union.

FCC-B Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the measures listed below:

• Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/television technician for help.

Notice 1

The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Notice 2

Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

MSI Computer Corp.

901 Canada Court, City of Industry, CA 91748, USA

[phone]

www.msi.com

WEEE Statement

Under the European Union (“EU”) Directive on Waste Electrical and Electronic Equipment, Directive 2012/19/EU, products of “electrical and electronic equipment” cannot be discarded as municipal waste anymore and manufacturers of covered electronic equipment will be obligated to take back such products at the end of their useful life.

Chemical Substances Information

In compliance with chemical substances regulations, such as the EU REACH Regulation (Regulation EC No. 1907/2006 of the European Parliament and the Council), MSI provides the information of chemical substances in products at: https://csr.msi.com/global/index

RoHS Statement

Japan JIS C 0950 Material Declaration

A Japanese regulatory requirement, defined by specification JIS C 0950, mandates that manufacturers provide material declarations for certain categories of electronic products offered for sale after July 1, 2006. https://csr.msi.com/global/Japan-JIS-C-0950-Material-Declarations

India RoHS

This product complies with the “India E-waste (Management and Handling) Rule 2016” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Turkey EEE Regulation

Conforms to the EEE Regulations of the Republic Of Turkey

Ukraine Restriction of Hazardous Substances

The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of Ministry of Ukraine as of 10 March 2017, № 139, in terms of restrictions for the use of certain dangerous substances in electrical and electronic equipment.

Vietnam RoHS

As from December 1, 2012, all products manufactured by MSI comply with Circular 30/2011/TT-BCT temporarily regulating the permitted limits for a number of hazardous substances in electronic and electric products.

Green Product Features

• Reduced energy consumption during use and stand-by
• Limited use of substances harmful to the environment and health
• Easily dismantled and recycled
• Reduced use of natural resources by encouraging recycling
• Extended product lifetime through easy upgrades
• Reduced solid waste production through take-back policy

Environmental Policy

• The product has been designed to enable proper reuse of parts and recycling and should not be thrown away at its end of life.
• Users should contact the local authorized point of collection for recycling and disposing of their end-of-life products.
• Visit the MSI website and locate a nearby distributor for further recycling information.

- Users may also reach us at [e-mail] for information regarding proper disposal, take-back, recycling, and disassembly of MSI products.

- Please visit https://us.msi.com/page/recycling for information regarding the recycling of your product in the US.

Warning!

Overuse of screens is likely to affect eyesight.

Recommendations:

1. Take a 10-minute break for every 30 minutes of screen time.
2. Children under 2 years of age should have no screen time. For children aged 2 years and over, screen time should be limited to less than one hour per day.

Copyright and Trademarks Notice

Copyright © Micro-Star Int’ I Co., Ltd. All rights reserved. The MSI logo used is a registered trademark of Micro-Star Int’ I Co., Ltd. All other marks and names mentioned may be trademarks of their respective owners. No warranty as to accuracy or completeness is expressed or implied. MSI reserves the right to make changes to this document without prior notice.

HIGH-DEFINITION MULTIMEDIA INTERFACE

The terms HDMI ^™ , HDMI ^™ High-Definition Multimedia Interface, HDMI ^™ Trade dress and the HDMI ^™ Logos are trademarks or registered trademarks of HDMI ^™ Licensing Administrator, Inc.

Technical Support

If a problem arises with your product and no solution can be obtained from the user's manual, please contact your place of purchase or local distributor. Alternatively, please visit https://www.msi.com/support/ for further guidance.